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ALUMNInews Published for SHELL ALUMNI IN THE AMERICAS | www.SHELL.US/ALUMNI december 2011 10 YEARS OF PARTNERSHIP SETTING A WORLD RECORD Shell Canada and Nature Conservancy of Canada provide student internships. Couple achieves greater fuel efficiency with Shell Smarter Driving program. BELLAIRE TECHNOLOGY CENTER celebrates 75 years, page 4 BACK TO WORK Shell receives sixth drilling permit in the Gulf of Mexico. SHELL NEWS A WORD FROM OUR EDITORS ALUMNINEWS Contents 2 AlumniNews is published for Shell Americas. Editors Destin Singleton and Bob Blakey, Shell Communications Writer/copy editor Susan Diemont-Conwell, Torma Communications Design Shell Creative Services Shell Human Resources Pam Pfeiffer and Stephanie Jenkin This publication is printed on 100% recycled paper. We have a lot of positive news to share in this issue of AlumniNews magazine! From receiving our sixth drilling permit in the Gulf of Mexico to a new wave of production growth, Shell is staying on the forefront of the industry. We’re also bragging about the world’s most fuel-efficient couple who set a new world record using the Shell Smarter Driving program. We hope you’ll enjoy our look back on the milestones of our Bellaire Technology Center, which recently marked its 75th anniversary and make sure to check out our features on several alumni who are making a difference around the world. Also have a look at the regional section of the magazine where you can find updates on alumni activities and regional news of interest. If you haven’t seen us online, visit the Shell alumni site at www.shell.us/alumni for the latest news on Shell, helpful links, phone numbers and forms, and even back issues of AlumniNews magazine. GO GREEN! Sign up to receive the newsletter electronically by visiting www.shell.us/alumni. While you’re there, read the latest news and information about Shell. On the cover: Texas fossil limestone was extensively used in the entrance, lobby and halls of the Bellaire Technology Center. The stone, characterized by many void shell fossils, evoked the essence of the work done within the labs. 03 Achieving greater fuel efficiency 04 Celebrating 75 years 11 Putting LNG in North American tanks 12 Delivering a new wave of growth Need forms? Want back issues of AlumniNews magazine? Visit our Shell alumni website for helpful links and phone numbers and the latest news on Shell. 13 Back to work in the Gulf of Mexico We will continue to expand the site throughout the year. Drop us a line at [email protected] to give us feedback and tell us what you’d like to see on the site. 15 Building tomorrow’s leaders As always, send comments and suggested alumni feature stories by mail or by emailing us at [email protected]. Have a wonderful holiday season! Destin Singleton and Bob Blakey Editors, AlumniNews magazine YOU ASKED. WE DELIVERED! Visit www.shell.us/alumni for everything alumni. Couple sets world record with Shell Smarter Driving program. Alumni remember industry advances of the Bellaire Technology Center. Shell makes LNG available to heavy-duty fleet customers. CEO Peter Voser and CFO Simon Henry share positive news with New York investors. Shell’s fifth mobile offshore drilling unit returns to work and Shell receives its sixth drilling permit. Shell alumni coordinate regional leadership conference. SHELL NEWS ACHIEVING GREATER FUEL EFFICIENCY Couple sets world record with Shell Smarter Driving program After 23 days on the road, John and Helen Taylor, known as the world’s most fuel-efficient couple, recently set a world fuel efficiency record with Shell. The couple achieved an average 64.42 miles per gallon (mpg) in an unmodified, non-hybrid gasoline vehicle throughout their 48 contiguous U.S. state journey, where they used simple tips to drive smarter. Their final mileage achieved is 53.39 percent greater than the Environmental Protection Agency’s estimated highway fuel economy for the vehicle they drove and surpasses the minimum requirement of 54.5 mpg announced by the government for passenger vehicles to achieve by 2025. The Taylors’ record-setting drive was part of the Shell Smarter Driving program, which launched on August 1 to demonstrate to everyday drivers that they too can use simple tips to stretch their fuel and budget. Using the program, the Taylors were able to go the distance fueling up the 12.6-gallon tank only 12 times along their route. The Taylors filled their tank exclusively with Shell Nitrogen Enriched gasolines and demonstrated that fuel efficiency doesn’t mean sacrificing quality at the pump. For their cross-country trip, the Taylors drove a 2012 Chevrolet Cruze Eco, which achieves an EPA-estimated 42 mpg on the highway. It contains a turbocharged, 1.4-liter engine that performs like a larger engine when needed, but retains the efficiency of a smaller four-cylinder engine in most driving conditions. “Helen and I are both thrilled with the 64.42 miles-per-gallon world record we set,” John Taylor says. “This shows that we can all follow a few simple steps behind the wheel and use the right products to help improve our fuel efficiency today. Through the Shell Smarter Driving program, anyone can ‘MAP’ their way to improved mileage and savings at the pump.” “As global energy demand rises, Shell continues to improve energy use for transportation through Smarter Mobility. That’s why the Taylors’ record-setting drive is so important,” says Dan Little, North America fuels marketing manager for Shell Oil Products U.S. “It proves that everyone can make a difference. That’s the reason we launched the Shell Smarter Driving program, which is designed to help motorists make the most of their fuel purchases and our natural energy resources.” As part of the tour, the Taylors stopped at select Shell stations along their journey to fill their tank and hold onsite meet-and-greets with consumers, where they informed them about simple fuel efficiency tips. They also discussed ways to save money on high-quality fuel at Shell by leveraging grocer loyalty reward programs in select markets and using payment options that can offer significant discounts. Shell is inviting everyone to test their Smarter Driving knowledge or IQ to see if they’re making the most of their fuel purchases through a fun and engaging online tool. To learn more about the Taylors’ record-setting drive, test your Smarter Driving IQ or obtain more information about the Shell Smarter Driving program, visit www.shell.us/smarterdriving or go to www.facebook.com/ShellOnTheRoad. SHELL SMARTER DRIVING M.A.P. Smarter Maintenance Perform “smart” maintenance before you drive. nKeep your engine well-tuned and repair any problems immediately. nMake sure tires are not over- or under-inflated. nMinimize vehicle drag. Smarter Actions Practice “smart” actions and behaviors while you’re behind the wheel. nDrive smoothly. nUse cruise control on major roads and in free-flowing traffic. nAvoid higher speeds. nAvoid idling. nPlan your outings to avoid separate trips. Smarter Products Purchase “smart” products and services at the right price without sacrificing quality. nChoose a high-quality gasoline. nChoose a payment method that saves you money. Shell provides a wide range of money-saving payment options—from gasoline cards to credit cards—designed to help you get the most out of every drop of fuel. www.shell.us/driveforfive www.shell.us/savercard nMake the most of everyday purchases. Shell has teamed up with leading grocers, providing shoppers the opportunity to save on fuels by using their grocer loyalty card in more than 110 markets across the U.S. www.shell.us/grocery nUse the recommended grade of oil in your engine. 3 4 SHELL NEWS CELEBRATING 75 YEARS Alumni remember industry advances of Bellaire Technology Center When Arthur Hale (’09 Unconventional Resources) began thinking about working for Shell in the mid 1980s, he already had a good job at Arco. But, Shell was doing important research at its Bellaire Technology Center (BTC), and Hale wanted to be a part of it. “Shell was known for its strong commitment to research and development (R&D); I was thrilled to get that job. We had some of the best equipment in the world, and as a chemist, I had the opportunity to work with a talented group of people to solve interesting problems that shaped the industry. It was a phenomenally intellectually stimulating time in my career with Shell.” Hale was one of many former Shell employees who attended BTC’s 75th anniversary celebration this fall. BTC is closing its doors in 2012 as Shell migrates its R&D activities to its Westhollow Technology Center in West Houston. Following a major expansion project, Westhollow will be the site of the new Shell Technology Center Houston, the largest of three global hubs for research and technology that combines the company’s Upstream and Downstream technology groups in Houston. BTC holds many great memories for George Stegemeier (’93 BTC), who spent most of his career at BTC working with some of the top engineers and scientists in the world. “I worked with talented graduates from many of the best universities. These were some of the finest minds in the oil and gas industry. As founders and centers of excellence for seismics, geology, petrophysics, reservoir engineering, geomechanics and offshore engineering, they had a profound influence on the industry.” Stegemeier, who worked as a research engineer and manager, credits Shell with taking a long view on research. “Management understood that big projects can take many years to develop and they trusted the talent we had at BTC to accomplish the tasks.” According to Stegemeier, Shell Development Co. created a lab environment somewhat like a college campus, making an easier transition for graduates coming from a university setting. “Shell promoted technical excellence, allowing researchers to publish their findings and encouraging participation in professional societies. It was a relaxed and friendly, but hard-working atmosphere. The library was open 24 hours a day for those working late hours.” Shell was also savvy in the way it integrated research and operations. Transfers of research staff to Shell Oil assignments were not unusual, and there were regularly planned assignments of Shell Oil engineers into research. Typical career paths to top management included a cycle through BTC. “It was a great opportunity for Shell employees and alumni recently gathered to celebrate 75 years of the Bellaire Technology Center. them to appreciate what research was doing, and for BTC staff to learn what was being done in field operations,” Stegemeier says. Hale, formerly a researcher and manager at BTC and now a Shell consultant, recalls that during his tenure with BTC in the late ’80s and early ’90s, he had the opportunity to work on issues around borehole instability. “I studied the stress state and strength of the rock and rock mechanics and worked to modify drilling fluids to help strengthen the rock. These were complex issues that varied across regions onshore and offshore, and the impact to drilling was universally significant.” He adds that BTC always remained a touchstone for him throughout his career with Shell. “When I started working in deep water with Bullwinkle and later with Ursa, I would take data from our drilling tests back to BTC to tackle issues and concerns.” SHELL NEWS Shell not only led the industry, but trained many in the industry in deep water. In an effort to encourage the U.S. government to open new Gulf of Mexico deep water blocks for exploration in the 1960s, Shell opened an offshore technology school and workshop at BTC. At $100,000 per company, Shell shared its technology with 80 students from nine U.S. companies, three international companies and the U.S. Geological Survey. “From petroleum geology to reservoir engineering to offshore technology, the Bellaire Technology Center did high-quality research across the board,” Hale says. Stegemeier agrees. “Not one other lab in the industry had such a profound effect on the energy industry.” Top BTC Accomplishments Although BTC achieved many milestones throughout its 75 years, Stegemeier and Hale cite some of the top BTC innovations that shaped the industry: n Geologic n n n Top, Bellaire Technology Center through the years. n understanding of sandstone land carbonate reservoirs. Geologists’ studies of modern sediments resulted in the discovery of many oil fields. Descriptions of geologic cross-sections supplied vital information needed for developing and operating the fields. Invention of seismic instruments and interpretation of seismic response. In the 1930s, for the first time, seismologists could describe the subsurface configuration of geologic formations. Shell was a leader in seismic technology for years. Invention and interpretation of well logging devices. Beginning with F. Brons’ neutron log patent and G.E Archie’s electric log interpretation for oil saturation, Shell research led the industry in the invention and use of neutron, electric, acoustic, nuclear magnetic resonance well logging. “Archie’s Law” became a cornerstone of the science which Archie and Thomeer named petrophysics. M etal Oxide Semiconductor Field Effect Transistors. In its research to find ways to digitally process huge volumes of seismic data in the 1960s, Alton Christensen pioneered integrated circuits for random access memory (RAM) microchips, later patented as Metal Oxide Semiconductor Field Effect Transistors (MOSFET). After selling the technology to computer makers, the MOSFET chip became the company’s largest source of royalties. Seismic data interpretation. The ability to use reflected sound to create 3D images of the subsurface rock evolved in the 1980s, and by the early 1990s, researchers at BTC had developed 3D imaging software that took seismic interpretation to a new level. By 2005, more than 2,000 Shell geoscientists used the software. n T hermal oil recovery. Shell is a pioneer in thermal recovery research and in carbon dioxide and chemical flooding. Stegemeier, who worked on these projects, says that thermal methods that use steam to heat up viscous oil have been the most successful. Since the early ‘60s, Shell and its affiliates have produced well over a billion barrels of thermal oil. n Deep water development. “The research conducted by scientists at BTC made deep water development possible. This work was done hand in hand with SEPCO engineering and operations,” Hale says. Shell advances include: nThe invention of the semisubmersible drilling rig. nDesigns that allowed deep water drilling platforms to withstand waves, winds and currents. nInnovations in dynamic positioning, deep water technology, drilling and completion techniques. nHigh-Rate, High Ultimate completions. Shell researchers pushed the knowledge level and capabilities of Frac and Pac completions, as well as open-hole horizontal completions. These improvements were almost immediately applied globally with phenomenal results. Researchers and engineers traveled to the rig site to directly manage jobs. nResolution of shallow water flow. This work solved what could have been a showstopper for much of Shell’s deep water operations. According to Hale, an overpressure zone below the mud line, when penetrated, could result in the loss of a well, as well as a template. The Ursa template was in fact lost before solutions were developed. 5 6 SHELL NEWS 10 YEARS! Shell and Nature Conservancy of Canada partner in student internship program For 10 years, Shell Canada, in partnership with the Nature Conservancy of Canada (NCC), has been giving environmental sciences students a close look at oil and gas projects through its Shell Conservation Internship Program (SCIP). The program, which is open to university students and recent graduates, provides valuable insight into Shell’s role in meeting global energy demands through engaging summer field work and workshops. benefits delivered through the SCIP program and served as a valuable platform for Shell to educate interns on its environmental programs which help protect land, air and water. “Through the SCIP workshop, we demonstrated to the leaders of tomorrow how Shell is meeting the increasing global energy demand while minimizing environmental impacts,” says Catherine Freeman, senior social investment representative. “It’s refreshing to meet with a group of peers who are similarly educated and passionate about conservation,” says Manitoba intern, Jillian Newediuk. “Talks from Shell and NCC employees were equally engaging. My mind has been opened to the possibility for partnership between conservation and corporations.” A recent three-day workshop brought together 33 new participants and six alumni. Interns met fellow conservation students from across the country and learned about the work each is doing for NCC, and spent time with Shell employees to discuss key industry issues. They also learned about oil sands, visited a Shell gas well at Alberta’s Canyon Creek and saw presentations by an environmental planner and geologist. “It was an amazing week of insight into the minds of young Canadians from across the country and the people who are doing Shell’s work,” says Quebec intern, Eve DesMarais. “It was an inspiring, valuable experience.” The discussions and speeches over the three days addressed the future of energy, natural gas innovation and carbon dioxide, and climate change. The workshop was an opportunity for Shell and NCC to explain the important environmental At the Canyon Creek well site, Shell geologist Morgan Wittstock talks to Nature Conservancy of Canada interns about how Shell finds and drills for oil and gas, and how hydrocarbons and the Rocky Mountains were formed. PROGRESS IN ALASKA In August, the Bureau of Ocean Energy Management, Regulation and Enforcement (BOEMRE) conditionally approved Shell’s revised Camden Bay (Beaufort Sea) exploration plan for years 2012 and 2013. “Approval of our Camden Bay Exploration Plan is another positive step toward the goal of drilling in 2012,” said Pete Slaiby, vice president, Shell Alaska. Before any drilling can take place, Shell first needs to gather permits and authorizations from the U.S. Fish and Wildlife Service and the National Marine Fisheries Service. Additionally, the group is awaiting final air permits from the Environmental Protection Agency. Later in the process, the group can file its applications for permits to drill, which is largely considered among the final steps. REGIONAL FOCUS united States 7 TEARS OF GRATITUDE Alumnus lends a hand in Guatemala Twenty years may seem like a long time, but Lee Kunkel (’02 Lubricants) remembers it like it was yesterday. Shell Deer Park was hosting a workday, and volunteers from Shell were working to revive a home in the community for a resident who could no longer keep up with house repairs. “A lot of my coworkers had plumbing, electrical or other home repair experience. I didn’t know that much, so I stuck with the painting!” As Kunkel painted away, the homeowner walked in the door to see the amount of repairs that had been done to the house. “I will never forget seeing him standing there. He was in tears. What we had done was such a gift to this man.” This memory stayed with Kunkel over the years, and after he retired, he found a way to give back. For more than three years, he has been working with Habitat for Humanity in the Austin-Georgetown, Texas, area, gaining skills in construction and serving the needs of his community. Recently, when presented with an opportunity to work with Habitat for Humanity’s Global Village volunteer program, Kunkel packed his bags and headed off to San Cristobal, Guatemala for a two-week building project. “Five folks I’d been working with locally had taken the trip before. They told me what a great experience it was. The people of Guatemala are a very happy people, but they live in such poverty. Guatemala is the second-poorest nation in the Western Hemisphere, with the second-highest illiteracy rate. Many families do not have decent, affordable housing. I liked the idea of helping out, and my compatriots told me it would be an experience I would never forget.” After a flight to Guatemala City and an initial night’s stay in Antigua, Kunkel and his fellow volunteers boarded buses for a winding trip up to Totonicapan in Guatemala’s western highlands. “Each day at 8 a.m., we would pile into two vans for a 30-minute ride up into the hills of San Cristobal. The road was narrow and twisted, and there was only one traffic light. Driving through that intersection was always fun and instructive. We saw numerous ‘chicken buses’ loading up all sorts of passengers and baggage—including live chickens!” Lee Kunkel (third from left) traveled to Guatemala to help with a two-week building project for Habitat for Humanity. The group worked with local masons, pouring concrete to lay the foundation for the house, which was situated on a small plot of land between two other houses. The group rotated tasks since some jobs required more physical exertion than others. During lunch breaks, Kunkel enjoyed sitting in the shade of a tienda (store) to soak in the local flavor of the area. “Guatemalans in this small town seldom see Americans, but they were always very friendly, greeting us with a ‘buenos dias’ or ‘buenas tardes.’” After the hard workday, the group once again boarded the vans for the winding trip back to Totonicapan. “Though tired, everyone appeared at our team dinners refreshed and would often take walks in the plaza or to the brightly colored town church after dinner.” On weekends, Kunkel and the other volunteers traveled to local sites, like Panajachel and Lake Atitlan. “Volcanoes formed a ring around the lake, and we even saw several sending a puff of smoke and gas into the air,” he says. And on the final workday, Kunkel saw again the tears that had touched him so deeply 20 years ago. “It was an emotional day.” Though he is torn on whether to return to see the houses he worked on complete or to help out in another location, Kunkel is confident he’ll be packing his bags again before too long. “I think of all the benefits I’ve had working for Shell and how blessed I feel with my family and life. The good Lord smiled on me, and I just want to give back to those in need.” SHELL ACTION NETWORK You helped build a legacy. Now’s your chance to protect it. If you’d like to stay up to date on policy issues facing Shell, share the facts with friends and family and make certain officials get the full story, we invite you to join the Shell Action Network (SAN). A U.S. program, SAN keeps our community informed on government policy issues that affect Shell businesses, while empowering employees, alumni and other supportive parties to make their voices heard on these issues. Through our website and periodic emails, SAN gives you the tools you need to easily take action on issues that matter to you. You helped build the Shell legacy and we’d like you to help protect it. For more information, visit www.shell.us/actionnetwork. To sign up, visit www.shell.us/actionnetwork/alumni. 8 REGIONAL FOCUS united States TACKLING GLOBAL CHALLENGES Unconventional Gas partners with University of Texas at Austin Shell’s Project & Technology (P&T) Unconventional Gas Research Group has just begun a five-year, $7.5 million program with The University of Texas at Austin (UT) to address short- and long-term challenges facing the growing worldwide unconventional oil and gas industry. collaborate with The University of Texas because it brings together an extraordinary amount of talent from both organizations that will push the technological envelope in the field of developing even the most challenging hydrocarbons safely and responsibly.” The collaboration with UT will tap into the expertise and experiences of the university’s highly respected Bureau of Economic Geology (BEG). BEG already has a significant knowledge and a research and development program in Unconventional Gas and Light-Tight Oil. The new Shell-UT Program on Unconventional Resources will be managed by the BEG, with participation across campus from geoscience, engineering, economics, business, environmental and regulatory affairs. Shale gas, considered an unconventional resource, is abundant, widely used and a growing source of energy in the U.S. According to the U.S. Energy Information Administration, shale gas, tight gas and coalbed methane accounted for 50 percent of U.S. production in 2009. These unconventional resources are expected to account for 75 percent of production by 2035. “This agreement marks an important milestone in Shell’s commitment to continually research and develop innovative technology that will help to meet global demands by bringing more energy resources to market,” says Marvin Odum, president, Shell Oil. “We chose to “The pursuit of unconventional energy resources is a complex, integrated problem that requires uniting the scientific and engineering efforts below ground with above-ground efforts in water, regulation and public awareness,” says William Powers, president of UT. “As a major research university and leader in energy, we’ve got the integrated expertise to help solve it.” A WORD FROM SHELL RETIREMENT FUNDS Shell Provident Fund: Beneficiary Designation Is your Shell Provident Fund beneficiary designation up to date? A recent U.S. District Court case out of Louisiana (right) illustrates the importance of understanding the plan rules and updating your beneficiary designations as your personal situation changes. Section 12.3 (a) of the Shell Provident Fund provides in part: “Should any Participant or Present Interest Beneficiary die prior to the distribution of his Account or any portion thereof, the balance of his Account shall be payable to his surviving spouse unless he has a designation of beneficiary in effect which names a nonspouse beneficiary and such surviving spouse has properly consented to such designation….” The risk highlighted in the Cajun Industries case is that upon remarriage, the previous consent of the former (deceased) spouse is no longer valid, and the new spouse automatically becomes the beneficiary. It is important to review and/or update your beneficiary designation(s) after important life events, such as divorce, death of a spouse or remarriage. Refer to the online beneficiary tool in NetBenefits to review your beneficiaries, or obtain the proper paper beneficiary form by calling the Shell Benefits Service Center at 1-800-307-4355. Cajun Industries, LLC 401(k) Plan v. Kidder, et al., No. 09-267-BAJ-SCR Leonard Kidder was a former employee at Cajun Industries, LLC and was a participant in the company’s 401(k) retirement plan. At the outset, Mr. Kidder named his wife, Betty J. Kidder, as the beneficiary of the plan benefits. When Mrs. Betty Kidder passed away, Kidder named his three children as his plan beneficiaries. Kidder later married Beth Bennet and passed away a mere six weeks after the marriage. The Kidder children believed they should remain the beneficiaries of the plan benefits; however, Mrs. Bennet Kidder believed that, as the surviving spouse, she was entitled to the plan benefits. The plan administrator granted beneficiary status and, therefore, the lump sum benefits to Mrs. Bennet Kidder and denied the Kidder children’s request for their father’s benefits. The Kidder children appealed this decision through the administrative appeals process, and the Plan affirmed the plan administrator’s decision. The U.S. District Court also affirmed the plan administrator’s decision. REGIONAL FOCUS united States 9 Shell Alumni Club Calendar ALASKA Kenai. Shell Alaska Alumni Club. Luncheon: Dec., Cooper Landing. Wayne Carroll, 907-776-5724, [email protected]. Mail: P.O. Box 7002, Nikiski, AK 99635. NEW JERSEY Sewaren. Garden State So-Shellites. Luncheon: Dec. 6, Dominic’s. Bob Fischer: 732-969-1565. Mail: 134 7th St., Port Reading, NJ 07064. ARKANSAS Hot Springs. Arkansas Shell Alumni Club. Lunch: First Tuesday of the month, Debra’s. Jack Williams: 501-9158245, [email protected]. Mail: 21 Sorpresa Way, Hot Springs Village, AR 71909. Woodbury. Woodbury Poly Pros. Christmas luncheon: Dec. 7. Richard Rupertus: 856-455-1705, RMRUP@ comcast.net. Mail: 31 Seeley Rd., Bridgeton, NJ 08302. CALIFORNIA Martinez. Martinez Refinery Complex Alumni. Las Vegas trip: Dec. John Rippee: 925-686-1197, jtrippee@comcast. net. Mail: P.O. Box 1093, Martinez, CA 94553. GEORGIA Marietta. Shell Ladies and Old Boys. Christmas luncheon: Dec., Atlanta Community Center. Ken Hyde: 770-9738207, [email protected]. Mail: 4509 Woodhaven, N.E., Marietta, GA 30067. ILLINOIS Wood River. Wood River Refinery Retiree Association. Christmas luncheon: Dec. 6, Wood River Moose. Bill Generally: 618-466-5147. Mail: P.O. Box 444, Godfrey, IL 62035-0444. LOUISIANA Baton Rouge. Shell Geismar Area Retirees Club. Christmas luncheon: Dec. 7, Frank’s Restaurant (Prairieville). Isadore Brown: 225-766-8325, [email protected]. Mail: 9438 Wild Valley Road, Baton Rouge, LA 70810. Houma. Shell Cajun Alumni Club. Luncheon: Dec. 13, Petroleum Club (Morgan City). Russell Poiencot: 985-8724619. Mail: 244 Grande St., Houma, LA 70363. New Iberia. New Iberia Shell Pensioners Club. Christmas party: Dec. 7. James Hebert: 337-369-6408, isarkies@cox. net. Mail: 613 Maumus St., New Iberia, LA 70560. Norco. Shell Chemical Norco Plant Alumni Club. Christmas luncheon: Dec. 1, 11 a.m., Crowne Plaza, New Orleans Airport (Kenner). Leroy A. Morales: 504-4674639. Mail: #7 Lasso Lane, St. Rose, LA 70087. Norco. Shell Norco Retirees’ Club. Christmas social: Dec., Hilton Airport, Grand Ballroom. Bill Collins: 504400-6472, [email protected]. Mail: 29 Edgewood, Destrehan, LA 70047. MISSOURI Ballwin. St. Louis Shell Retirees Club. Monthly luncheon: Fourth Thursday of every month, Syberg’s Restaurant. Chuck Erwin: 636-394-4434, [email protected]. Mail 574 Spragues Mill Ct., Ballwin, MO 63011. NORTH CAROLINA Charlotte. Carolina Alumni & Retirees of Shell. Christmas luncheon (20th anniversary): Dec. 7, City Tavern Restaurant. Ed Cassady: 704-814-4520, [email protected]. Mail: 1624 Hugh Forest Road, Charlotte, NC 28270. OREGON Portland. Portland Shell Activities Club. Luncheon: Second Wednesday of each month, 11:30 a.m., Beaverton Elks Club. Jim Bushnell: 503-620-3051. Mail: 11586 SW Royal Villa Drive, Tigard, OR 97224. TEXAS Brenham. Central Texas Shell Retirees Club. Christmas party: Dec. 8. Both at Hampton Inn (Brenham). Doug Winters, 979-542-1129. Mail: P.O. Box 1056, Giddings, TX 78942. Dallas/Fort Worth. D/FW Shell Alumni Association. Christmas luncheon: Dec. 7, 11:30 a.m., La Hacienda (Colleyville). Duggan Smith: 817-579-5306, fds56@live. com. Mail: P.O. Box 5262, Granbury, TX 76049. Houston. Shell Northwest Alumni Club. Holiday dinner dance: Dec. 13, Shirley Acres. Ron Benton: 281-374-0024, [email protected]. Mail: 19507 Remington Manor St., Spring, TX 77379. Pasadena. Shell DPMC Retirees. Monthly meeting: First Thursday of each month, 11 a.m. at the East Harris County Activity Center. Angelo Pulido: 281-479-3058. Mail: 750 Amherst Lane, Houston, TX 77536. WEST VIRGINIA Parkersburg. Shell Chemical Belpre Plant Retirees. Christmas dinner: Dec. 1, Parkersburg Country Club. Breakfast: First Wednesday at 9 a.m., Shoney’s; Third Tuesday at 8:30 a.m., Mountaineer Restaurant. Lunch: Second Wednesday at 11:30 a.m., Western Sizzlin. Jerry Watson: 304-422-6988, [email protected]. Mail: 451 Watson Rd., Parkersburg, WV 26104. 10 REGIONAL FOCUS united States WEDDING ANNIVERSARIES F.A. (Fred) MacDougall (’87 Shell E&P) and wife, Ruth: June 16. 55 YEARS Forrest B. Dunagan (’89 Atlanta District) and wife, Doris: Dec. 29. 65 YEARS John B. Baker (‘91 Westhollow Technology Center) and wife, Lois: Oct. 9. Thomas G. Martin (‘82 Head Office Mfg. Engineering) and wife, Ardene: Sept. 13. Homer L. Mize (’87 Deer Park) and wife, Marilyn: Nov. 28. Betty Wildey (’84 Shell Credit Card Center) and husband, Ralph: Nov. 8. 60 YEARS Robert (Bob) L. Green (’90 Norco) and wife, Joyce: Dec. 21. Francis McGinnis (’88 Shell Chemical-Woodbury, N.J.) and wife, Joan: Dec. 28. 50 YEARS Mike Baumann (’92 Chemical Sales) and wife, Beverly: Aug. 9. Carroll Boecker (’97 Oil Products/Engineering) and wife, Joan: June 3. Lowell (Lefty) Reeves (’93 Wood River) and wife, Ruth: March 17. Harold Smith (‘96 Information Center) and wife, Robbie: Nov. 11. Asberry (Berry) Holdcraft (’83 Metairie Plant) and wife, LaVerne: July 12. Spaulding (Rick) Solar (’89 Shell Western E&P) and wife, Louvenia “Lou”: Oct. 9. V.R. (Virginia) Johnson (’91 Shell E&P) and husband, Carl: June 17. Dennis Sullivan (’93 New England District) and wife, Barbara: Sept. 8. HOLE-IN-ONE John Bernhardt (’01 Human Resources) scored his third hole-in-one on August 10 at Tomball Country Club in Tomball, Texas. He used an 8-iron on the 130-yard 14th hole. Juan Mendoza (’00 Shell Pipeline) scored his second hole-in-one on August 10 at West Fork Golf Club in Conroe, Texas. He used a 6-iron on the 130-yard 12th hole. Carl S. Reed, Sr. (‘96 Norco) scored his fifth hole-in-one on August 16 at City Park in New Orleans, Louisiana. He used a 7-iron on the 143yard 15th hole. His first hole-in-one was achieved while playing left-handed and the last four were achieved right-handed. His longest drive was 231 yards using a 3-wood. Ken Zumdome (‘02 Great Lakes Wholesale) scored his third hole-in-one at Indianapolis Indian Lake Country Club on July 28. He used a 6-iron on the 136-yard 17th hole. 100 and counting Happy birthday to P.W. Wield, who recently celebrated his 101st birthday. USEFUL TELEPHONE NUMBERS AND WEBSITES BENEFITS Shell Benefits Service Center 1-800-30-SHELL (1-800-307-4355) (for all your benefits needs, funds, pension matters, and address changes) www.netbenefits.com CARE UnitedHealthcare (Shell HSM Plan) Customer Service 1-800-752-8982 (for Shell HSM coverage questions, problems with a claim) Senior Support 1-888-831-2645 (for Shell Medicare Complementary coverage questions, problems with a claim) Nurseline (free 24/7 health information) 1-866-202-2581 www.myuhc.com Value Options 24-hour Clinical Referral Line 1-800-543-8114 (for information about mental health and substance abuse benefits covered under Shell HSM, questions or claim forms) www.valueoptions.com Caremark Prescriptions 1-866-221-4207 (for information about participating pharmacies and mail order program– under Shell HSM) www.caremark.com CIGNA DentalCare 1-800-CIGNA24 (1-800-244-6224) (for dental benefit information and participating providers) www.cigna.com/dental Vision Service Plan 1-800-877-7195 (for a provider directory or benefit information) www.vsp.com John Hancock 1-888-343-1600 (for questions about long-term-care insurance) http://gltcshell.jhancock.com (Username: shell; Password: mybenefit) LEARNING Pensioner Customer Service 1-877-401-5456 713-241-8904 (Houston) (for pensioner club matters, postretirement Learning Account reimbursement status, retiree website questions and forms) SHELL NEWS 11 LNG IN NORTH AMERICAN TANKS Shell has announced that it plans to make liquefied natural gas (LNG) available for its heavy-duty fleet customers beginning in 2012 at select “Shell Flying J” truck stops in Alberta, Canada. Shell would source natural gas from equity supply sources, like unconventional shale gas plays in North America, liquefy it to produce LNG, then transport and market it to customers in Downstream sectors. An integrated Upstream and Downstream business model is required for Shell to deliver the entire value chain from the wellhead to customers’ tanks. The group is now pursuing engineering and regulatory permits to produce LNG by 2013 at its Jumping Pound gas processing facility in the foothills of Alberta. Pending regulatory approval, it will be the first investment of its kind for Shell globally and will include production facilities and Downstream infrastructure. Until then, LNG will be supplied to the Shell Flying J truck stops from third-party supply agreements. “With an abundance of natural gas and a growing need for low-emission transportation fuels, this signals a very important step for a significant North American resource,” says Marvin Odum, Shell Oil president and director of Upstream Americas. Delivering value For Shell’s customers, the value proposition is built around LNG as a cost-competitive fuel that can contribute to improved air quality through lower emissions. It also offers a greater security of supply by displacing imported oil and oil products. Due to recent discoveries of large volumes of unconventional gas, the increase in availability of gas supply has depressed natural gas prices compared with oil prices on an energy-equivalent basis. The value for Shell is in getting oil-based pricing for its natural gas by marketing the molecules as LNG into Downstream markets. “Our strong portfolio and worldwide LNG leadership puts us in a unique position to grow LNG in key markets. And, to meet growing demand, natural gas for larger fleet vehicles delivers reduced emissions and offers a cost-competitive alternative to other fuels,” Odum says. “As global demand for transportation fuels increases, including for LNG, Shell is well positioned to meet this demand. LNG can provide great advantages for our commercial customers as a future energy solution in transportation. LNG will be a welcome addition to Shell’s portfolio of quality transportation fuels,” he concludes. A mobile LNG refueler POWERING PROGRESS WITH LNG In North America, Shell is actively developing new business opportunities with original equipment manufacturers (OEMs) to substitute LNG for diesel and propane in a number of industrial sectors, including marine, on-road trucking, rail, mining, and oil and gas drilling applications. n Wartsila North America. As part of its efforts to expand the use of LNG as a fuel beyond the heavy-duty road transport sector, Shell announced a joint cooperation agreement with Wartsila to further improve the environmental footprint of the U.S. marine industry, as well as other sectors, by accelerating the deployment of larger engines which use LNG as a fuel. Shell will provide the low-cost and low-emissions LNG fuel to a broad range of Wartsila naturalgas-powered vessel operators and other customers. n Westport Innovations Inc. An agreement with Westport to launch a co-marketing program in North America is aimed at providing customers a better economic case when purchasing and operating LNG-powered vehicles. It consolidates key value-chain components such as fuel supply, customer support and comprehensive maintenance into a single customer-friendly package. n General Electric. A co-operation agreement with GE’s transportation division to jointly develop a total solution for the railroad sector, including associated infrastructure and a locomotive capable of running on both diesel and LNG. This presents a practical alternative fuel source and delivers the benefits of a secure, low-cost and low-emissions fuel for the rail industry. n Mining Industry. Additionally, Shell is actively developing energy solutions utilizing LNG fuel for the North American mining industry. These solutions will bring fuel cost reductions and emissions improvements to the sector through focused applications in the form of mobile mine haul fleets and other stationary applications. Shell is currently collaborating with technical partners to develop LNG infrastructure solutions for mining customers. 12 SHELL NEWS DELIVERING A NEW WAVE OF GROWTH Investor Day Recap Shell Chief Executive Officer Peter Voser and Chief Financial Officer Simon Henry recently met with investors in New York to share how Shell has been improving its near-term competitive performance and delivering a new wave of production growth. In 2011, the group has started up three world-class oil and gas projects able to add approximately 400,000 barrels of oil equivalent (boe) at peak. As a result, Shell is on track to deliver strategic targets for 50 to 80 percent growth in cash flow from operations from 2009 to 2012, driven by cost savings, operating performance and an 11 percent increase in oil and gas production.* “We’ve continued with our growth momentum by adding to Shell’s medium-term project pipeline, during a period where development costs have been attractive, in the recent downturn. The scale and integration of projects such as Pearl GTL, Raìzen biofuels and Prelude floating LNG are unique in our industry today, and are a solid platform to create long-term value for our shareholders,” Voser said. Near-term: Performance focus Voser said the group had reduced underlying costs by $4 billion since Transition 2009, with no compromise to asset integrity or safety. “We have moved into a phase of continuous improvement, which is embedded in Shell’s operations and activities. This is about smaller, incremental performance programs and commerciality. “The opportunity in total runs to billions of dollars. For example, we’re working on the supply chain, with procurement in low-cost countries, and a new joint venture with CNPC to source tight gas * The oil and gas production outlook is in an $80 oil price scenario and assumes license extensions and 2010 asset sales. 2012 cash-flow targets in $60-$80 scenarios, and assume improved downstream and natural gas environment 2009-2012. and coal-bed methane drilling equipment,” Voser said. Mid-term: New wave of production growth Voser explained that Shell had taken nine final investment decisions in 2011. Around 20 new project start-ups are planned for 2011-14, with capital investment of at least $100 billion. These are expected to bring around 800,000 boe per day on stream. “These start-ups reflect some of Shell’s unique strengths in the energy industry today, with innovative technology, integration across value chains and creating long-life returns for shareholders. So, exciting times on the growth side.” Accounting for 400,000 boe at peak, three projects brought online this year underpin targets for financial and production growth to 2012: the Athabasca Oil Sands Project expansion, Qatargas 4 LNG project and Pearl GTL, which shipped first commercial GTL gas-oil in mid-June. Fourteen Upstream projects launched so far in 2010-11 have an expected peak production of a further 400,000 boe per day for Shell in the mediumterm. Among those are Mars B in the Gulf of Mexico (GOM), BC-10 Phase 2 in Brazil and North America tight gas. “We have a very substantial oil and gas resource base in Shell, just over 30 billion boe, or about 25 years of current production,” Voser said. “This is where we want to put the focus in Upstream, commercializing these barrels and turning exploration and technology success into production and cash flow.” Voser also stated that Shell is the leading international oil company in natural gas, with drilling technology unlocking new growth in tight gas and shale gas. “Just over half of Shell’s production will be natural gas in 2012, with some 70 percent of our total production priced against oil.” Shell Chief Executive Officer Peter Voser On Upstream growth, he also made reference to Australia’s Gorgon LNG project—operated by Chevron—and the first-of-its-kind Prelude floating LNG project. In Downstream, Shell is consolidating its reshaped portfolio, focusing on operating performance and investing in selective growth. One example is the Raìzen biofuels and marketing joint venture with Cosan in Brazil, formed in early June. “We see growth potential in themes like differentiated fuels, chemicals and biofuels, and Downstream is an important part of Shell’s value proposition to major resources holders and governments. They like our global reach and full value-chain approach and want to partner with us,” Voser said. Long-term: Maturing nextgeneration project options Voser said that Shell is adding new oil and gas resources through exploration and focused acquisitions. “We’ve spent around $20 billion here in the last three years, adding more than 11 billion boe of potential resources at less than $2 per boe.” With roughly $3 billion per year spent on exploration activities, Shell made nine new exploration finds in 2010, including Appomattox in the GOM, new gas in Australia and deep water oil in Brazil and Brunei. Recently, a discovery of oil in deep water offshore French Guiana was announced. SHELL NEWS taken 14 final investment decisions [FIDs] in the last 18 months, aiming at growth to 2014 and beyond. We expect our organic capital investment to trend upwards, around the top of the $25 to $30 billion per year range in the near-term, as spending picks up on our new FIDs.” Chief Financial Officer Simon Henry Shell’s financial framework Henry gave an update on Shell’s financial framework, saying that a new wave of growth would see another tranche of investment. “We’ve 13 Shell’s focus framework Referring to Shell’s “focus framework,” which describes where the company directs its efforts, Voser said he was determined to improve the group’s profitability and growth profile, and that people should expect to hear more soon. He explained that Shell’s main vehicle to return cash to shareholders is through dividends, which takes in earnings, cash-flow, balance sheet and the capital requirements of the company for investment in future growth. “Safe and reliable operations are at the heart of everything we do, and our industry is very much under public scrutiny in these areas. We have been investing in improved asset integrity and safety for many years, and the trends are encouraging,” he said. “We are offering the highest dividend payout ratio in our sector, following a 32 percent increase in the dividend since 2006,” Henry said. “In 2010, we introduced a scrip dividend, where you can take shares rather than cash dividend. This is useful for us in managing short-term cash cycles, and it has been popular with shareholders.” On value-added technology, Voser said, “Our technology and innovation are leading edge: integrated gas, deep water, exploration and differentiated fuels. Technology is in Shell’s DNA. “We want to be the energy company brand of choice around the world, driving the integrated energy company of the future,” he added. BACK TO WORK IN THE GULF This August, Shell’s fifth Gulf of Mexico mobile offshore drilling unit (MODU), the Noble Driller, returned to work for the first time since the moratorium was imposed in April 2010 following the BP Deepwater Horizon incident. All MODUs contracted by Shell have now returned to work, which represents a significant milestone for Shell, given the many challenges the industry has faced following the Macondo incident. Regulatory approval for a well in the Europa field* was also received in August and is the sixth permit Shell has received from the U.S. Bureau of Ocean Energy Management, Regulation and Enforcement (BOEMRE) since the deepwater moratorium was lifted in October 2010. * The Europa subsea development is located in Mississippi Canyon Block 934, 935, 890 and 891 in the GOM about 140 miles southeast of New Orleans in about 3,900 feet of water. Shell Offshore Inc. is the operator and has a 34% interest in the project. BP Amoco has a 33% interest, Agip has a 32% interest and Conoco has a 1% interest. The discovery well was drilled in 1994 and in 1998, Shell announced the partners’ plans to develop Europa utilizing a subsea system tied back to the Mars TLP. “I am extremely pleased and proud of the efforts of numerous individuals and teams that have helped reach this point,” says John Hollowell, executive vice president, Deep Water, Shell Upstream Americas. “Reaching this milestone for Shell Deep Water has not been easy. Many people across Shell have worked collaboratively and with determination to ensure Shell has been among the first to be awarded permits from the BOEMRE. Our task moving forward is to ensure that we sustain this great momentum in the weeks, months and years to come.” 14 SHELL NEWS Large-scale illuminated displays, called spectacular displays, were an innovation of the automotive era. The highly visible glow of Shell’s neon and incandescent sign was seen by early motorists and helped to solidify the company’s brand and presence in the Boston area. SHELL ’PECTEN’ SIGN RELIT When the neon and incandescent Shell “Pecten” sign was first illuminated in Boston in the early 1930s, it was a beacon for motorists, touting the company’s presence as one of the earliest automobile and petroleumrelated companies in the area. Today, after approximately 15 years of darkness, that same sign has been turned on once again in Cambridge. It’s still a show stopper. The sign is one of the earliest known surviving examples in the Boston area of advertising signage known as “spectacular” display, and is significant in its combination of incandescent and neon lighting. When Thomas Edison invented the first economically feasible light bulb in 1879, incandescent lighting soon followed and was used to produce “spectacular” displays promoting Edison’s invention. Spectacular displays required vast numbers of lights and a large visible area in order to be seen from a distance, and were especially popular in the theater and movie industry. As automobile traffic increased, more incandescent signs were produced on a scale that could be seen by motorists, as well as pedestrians. In the early 1900s, a Parisian scientist, Dr. George Claude, demonstrated a non-corroding electrode with a virtually limitless life—the neon bulb. The electrode eliminated the need for a filament since neon illumination is produced by the gas itself. Once patented, neon commercial signs soon followed, and the first neon sign appeared in the United States in 1923. The Shell Pecten sign is currently located in Cambridge at the intersection of Magazine Street and Memorial Drive on the property of a Shell service station. It was one of two signs that stood atop the company’s first two-story office and service station complex and remained in place from 1933 through 1944. It was removed, possibly in response to wartime restrictions. While one of the two signs was dismantled, the other sign found its way to its current home in the late 1940s. The sign was deemed an historic site June 3, 1994. When the station was sold to Shell wholesaler Apache in 2010, representatives from Apache sought the local permits needed to bring the sign back to life. “Shell wanted to share the cost of the restoration and relighting,” says Colleen Murphy-Smith, wholesale sales manager. Apache, Shell and the Cambridge Historical Commission worked together to restore the old sign, which had suffered corrosion and holes in the framework. The sign was repaired and refabricated by a sign shop in Las Vegas that does a lot of casino signage work. “Restoring the sign was very tough since a lot of it was rusted and not reusable. It sort of fell off and crumbled as they were trying to take it down,” relates Will Castle, president, Apache Oil. The sign was restored exactly as it was before, down to the last rivet. “The light fixtures and wiring are all new and are high efficiency. The Shell cabinet stroke lighting is LED and simulates the original neon at a fraction of the electricity,” Castle says. With no LEDs that simulated the original color of the Pecten, the sign uses high-efficient incandescent bulbs, though Castle says the company expects to make the full conversion to LED soon since new colors for LEDs are coming on the market very quickly. “The Shell Pecten sign is not only a great example of early large-scale illuminated displays, but also represents Shell’s long history in the Boston area and our continued brand presence throughout the years,” Murphy-Smith says. ALUMNUS FEATURE 15 BUILDING TOMORROW’S LEADERS Shell alumni help coordinate regional leadership conference When Robert Taylor (’96 Calgary) was first approached to be part of the 1980 Commonwealth Leadership Development Conference (CLDC), he was told it was a once-in-a-lifetime opportunity. Little did he know that once in a lifetime would turn into an involvement that has spanned the decades. Taylor and other CLDC alumni recently hosted the Caribbean-Canada Emerging Leaders’ Dialogue, a regional CLDC conference for emerging young leaders in government, industry and the community. “It was an opportunity to give back to future generations,” he says. development issues and how these issues impact decision-making and leadership. “During the 1980 conference in Canada, my group visited a large asbestos mine and learned about the issues of a small town on the brink of losing its major industry, and in Prince George, we talked with trade unions and organizations associated with the lumber industry. It was an outstanding opportunity to gain a broader perspective and learn about other points of view. The experience really helped me become a better leader,” says Taylor, who rose to president of Shell Canada Products during his career with Shell. effort. The Caribbean-Canada Emerging Leaders’ Dialogue was two years in the making and involved about 150 volunteers from more than 20 countries, according to Wootton. “The team coordinated everything— from fundraising to arranging for conference speakers to setting up the tour experiences for participants.” The Dialogue was attended by 120 delegates from Canada and the Caribbean. “By enhancing the relationships between Canadian and Caribbean leaders, we hope to strengthen the ties and ultimately enhance the prosperity of both regions,” Taylor explains. Championing young leaders Back in 1980 when Taylor first became involved, Bill Daniel, then president of Shell Canada, was a key champion of the CLDC. That year, Canada served as the host country for more than 200 delegates from Commonwealth countries across the globe, including Africa, Australia, Europe, New Zealand and the UK. Conceived by HRH Prince Philip, The Duke of Edinburgh in 1956, the CLDC is an opportunity for up-and-coming leaders to network and learn about issues faced by government, industry and communities. Heather Wootton (’90 Calgary), also a 1980 participant, agrees. “Shell identified employees they thought would benefit from the conference. The experience gave me the confidence I needed to rise to the top of my field.” As coordinator of executive administration, Wootton coordinated Shell Canada’s top management team and even worked on the 1988 Calgary Winter Olympic Games. Following the three-day opening session, delegates broke out into small study groups for eight-day tours, half of which were in Canada and the other half in a Caribbean country. Afterwards, they reconvened for a further four days to report on their learning experiences. HRH The Princess Royal, Princess Anne served as president of the Dialogue and met with each study group. Stepping up Through the years, both Wootton and Taylor stayed active with other CLDC events and in contact with alumni throughout the world. When plans for a worldwide conference in 2011 fell through, Canadian alumni stepped up with the idea for a regional conference and reached out to the Caribbean region to partner with them in the “One of the highlights of the Calgary tour was a visit to an oil sands project, where delegates had the opportunity to learn how companies like Shell are working to sustainably develop this valuable resource,” says Joanne Hansen (’91 Calgary), founding team member, Shell Helps Centre. Edwin Soltys, vice president, Finance, Shell Canada Energy and 2007 CLDC member, helped organize the Alberta tour. The conference format includes an intensive study tour of sites across the host country to give delegates an understanding of important economic, social, environmental and regional “Shell supported us in our career development when we were chosen to participate in the 1980 conference. The experience meant a lot to us, and as Shell retirees, we have been very pleased to continue to be involved in the CLDC,” Taylor says. From left, Robert Taylor, Joanne Hansen and Heather Wootton at a closing event in Barbados. They were among 150 CLDC alumni who coordinated the recent Caribbean-Canada Emerging Leaders’ Dialogue. Wootton agrees. “At the conference, it was wonderful to see young up-andcoming leaders so full of enthusiasm and asking all the right questions. I felt encouraged and knew it was worth all the time and effort,” she adds. PRSRT STD U.S. POSTAGE PAID Houston, TX Permit No. 1991 Shell Oil Company Communications - Destin Singleton P.O. Box 2463 Houston, Texas 77252-2463 LET’S BRIGHTEN THE FUTURE WITH NATURAL GAS. How will we meet energy demand as our population grows? With innovation– like the advanced technology that unlocks vast resources of domestic natural gas, clean-burning energy to power our lives. We are passionate about developing natural gas in an environmentally and socially responsible way. Our five global onshore shale gas operating principles are designed to protect water, air, land and the communities where we operate. All of which means we can provide more energy now and in the future. To learn more please visit us at www.shell.us/naturalgas. LET’S GO. 1017522_A145_Soccer_PS_8_25x5_75.indd 1 — TRAFFIC LEGEND 1001 Fannin Street, Suite 500, Houston, TX 77002 z 9/16/11 11:20 AM