MacGregor
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MacGregor
MacGregor news CUSTOMER MAGAZINE ISSUE 162 SPRING 2011 Conversion to bulkers extends tankers’ earning lifespan 16 6 Cargotec refines strategy – all eyes on customers 22 Hatch cover sustainability: details matter 26 More electric cranes for The China Navigation Company Contents 4 News 6 Global trends set the stage for Cargotec’s refined strategy 6 12 offshore 10 Integrated approach for marketing Cargotec’s offshore competences 12 North Sea rig service is seamless customer service 14 Listening leads to action 15 New service stations support offshore strategy 25 Cargotec delivers its first Shipdex manual 33 Qualified personnel deliver quality service 34 Greek branch celebrates global service conversions 16 Conversion to bulkers extends tankers’ earning lifespan 20 Stena ferries converted for two-tier loading 26 sustainability 22 Attention to detail is key to hatch cover sustainability ~6% thinking ahead 26 Enhanced efficiency for The China Navigation Company Electric cranes and hatch covers for The China Navigation Company HATCH COVER OPERATION merchant shipping 20 Stena ferries converted for two-tier loading 30 Simple, well proven cement handling solutions 32 Design co-operation with P&O Ferries 35 Contacts 16 22 MacGregor News is Cargotec’s customer magazine with distribution of approx. 15,000 copies. Publisher: Cargotec Corporation, Sörnäisten rantatie 23, FI-00501 Helsinki, Finland. Editor-in-Chief: Heli Malkavaara Layout: Maggie/zeeland Printed by Punamusta, Finland. The opinions expressed by the authors or individuals interviewed do not necessarily represent the views of Cargotec. The content of the magazine (with the exception of photos) may be reproduced provided that the source is mentioned. Working together towards complete solutions Our successful ship-type approach benefits our customers because we understand how their business works, enabling us to offer complete solutions to help them achieve their goals. This is only possible if relationships with customers are close. The strong position were are in is an ideal opportunity to focus on growing the marine business. We are investing even more in researching and developing innovative solutions that save energy, increase efficiency and improve safety. We are also planning to add new products to our range, further strengthening the complete/efficient solutions we can offer for customers’ specific ship types. These plans include acquisitions such as the recent takeover of Navis, the leading terminal operating system provider, which expands Cargotec’s offering to terminal operators. Asia is a crucial market, and to continue our success there means that we constantly need to address processes and ways of working. We have established a strong set-up in Asia, but need to develop it further, focusing on China. As our aim is to be truly global, we must also maintain the focus on strengthening our competences and resources worldwide. The ongoing integration of marine services into Cargotec’s service network continues in 2011. This will help us improve the seamless global service network that is essential in the marine business. Wherever our customers are, working as one global player means that we are there too. Olli Isotalo Executive Vice President, Marine About Cargotec Cargotec improves the efficiency of cargo flows on land and at sea – wherever cargo is on the move. Cargotec’s daughter brands, Hiab, Kalmar and MacGregor, are recognised leaders in cargo and load handling solutions around the world. Cargotec’s global network is positioned close to customers and offers extensive services that ensure the continuous, reliable and sustainable performance of equipment. The company employs approximately 10,000 people. Key figures in January-December 2010 2010 2009 Change % Orders received, MEUR 2,729 1,828 49 Order book, MEUR 2,356 2,149 10 Sales, MEUR 2,575 2,581 0 Operating profit excl. restructuring, MEUR 141.9 61.3 5.5 2.4 Operating profit, MEUR Operating margin excl. restructuring, % 131.4 0.3 Cash flow from operations, MEUR 292.9 289.7 Interest-bearing net debt, MEUR 171 335 Earnings per share, EUR 1.21 0.05 www.cargotec.com Sales by reporting segment 1-12/2010 Sales by geographical segment 1-12/2010 % % Marine 41% (39%) • Equipment 81% (81%) • Services 19% (19%) Industrial & Terminal 59% (61%) Americas 18% (18%) EMEA 42% (46%) • Equipment 67% (71%) • Services 33% (29%) APAC 40% (36%) MacGregor is the global market-leading brand in marine cargo handling and offshore loadhandling solutions. Customer-driven MacGregor engineering and service solutions for the maritime transportation industry and the offshore load-handling and naval logistics markets are used onboard merchant ships, offshore support vessels, and in ports and terminals. www.macgregor-group.com NEWS Multi-role RoRo ships designed for DFDS’s needs MacGregor container ship solutions optimise cargo efficiency An efficient cargo system is the result of a cargo system design process that meets the requirements of the ship’s cargo profile, container sizes and distribution and the ship as a whole. The philosophy behind a MacGregor container ship cargo system design is to take all this into account at a very early stage in the ship project, resulting in a profitable ship investment and a fluent shipbuilding process. Click your way to our web page www.macgregor-group.com and watch our latest container ship cargo system video! Gedser ferry terminal outfitted for fast turnarounds Cargotec will supply MacGregor port and terminal solutions for the Gedser ferry terminal in southern Denmark to serve Scandlines’ ferry service on the short route between Gedser and Rostock in Germany. “The new ferries have a capacity for 460 cars or 90 trucks, and 1,500 passengers, and their disembarkation and embarkation must not take more than 15 minutes,” says Per Blad, Sales Manager, RoRo Ships at Cargotec. “Efficient and reliable MacGregor shore ramps, passenger gangway and mooring solutions are crucial to ensuring such short port turnaround times. Cargotec’s engineering expertise played the key role in winning this order.” 4 MACGREGOR NEWS 162 Cargotec recently received an order for MacGregor RoRo cargo access equipment for two multi-role vessels under construction at the German yard P+S Werften in Stralsund for ferry operator DFDS Seaways. Both vessels are due to be delivered in the first half of 2012. The 3,000 lane-metre capacity newbuildings will also have room for 342 TEU on the weather deck; this is a special requirement of the Danish-German ARK project for the transport of military vehicles and containers. Göran Hugon, Sales Manager, RoRo Ships said: “Cargotec has co-operated both with the yard and the owner for many years, and we won this order because of the proven record of MacGregor RoRo equipment installed in previous newbuildings for DFDS.” The extensive outfit of MacGregor equipment for each ship comprises: • • • • • • • • • • Stern ramp/door starboard Stern ramp/door port Side ramp/door port Ramp cover Front door Hoistable car deck Movable ramp to car deck Pilot/bunker doors Engine room hatch Main power pack Six car carriers feature complete sets of MacGregor RoRo equipment Cargotec has designed and is delivering MacGregor RoRo equipment for a series of six PCTCs (pure car and truck carriers) being built at Nantong Mingde Heavy Industries in Nantong, China, for Gram Car Carriers. In September last year Gram Car Carriers announced the arrival of the first-in-series Viking Amber, which went directly into service for K-Line. Viking Amber was followed by Viking Coral, which was delivered to K-Line in January. Both ships are equipped with a MacGregor hydraulically operated quarter ramp, side ramp, ramp covers, hoistable access ramps, movable ramps, liftable car decks, vertical sliding pilot doors, side-hinged watertight bunker doors and side-hinged watertight shell doors. The remaining four ships in the series will be similarly equipped. The sixth ship is scheduled for delivery in March 2012. These ships meet all new damage stability requirements and have ‘Clean’ notation. Anchor-handling outfits serve pair of Singaporean AHTS / oil recovery vessels Cargotec is to supply sets of MacGregor anchor-handling systems for two 12,000 BHP anchor-handling tug /supply/oil recovery vessels under construction at a Chinese shipyard for a Singaporean owner. “We are pleased that our customers have opted for MacGregor anchor-handling systems with their proven technology and high levels of operational reliability,” says Gavin Lim, Cargotec’s Sales Director for towing and mooring solutions. The ABS-classed vessels will have a bollard pull of 150-160 tonnes. Their anchor-handling equipment is scheduled for delivery at the end of 2011 and will be manufactured at Cargotec’s facilities for offshore load handling in Singapore and China. Each vessel will be equipped with anchor-handling/towing winches (380 tonnes line pull and a 500 tonnes static brake), anchor windlass mooring winches, tugger winches, capstans, storage reels, shark jaws/towing pins and telescopic deck cranes. Efficient RoRo cargo access equipment essential for Norwegian ferries Cargotec has secured an order from Gdansk Shiprepair Yard Remontowa in Poland to deliver MacGregor cargo access equipment for four 4,200gt RoPax ferries designed for service in the Norwegian fjords. The 93m-long LNG-powered ferries will be able to carry 390 passengers and 120 cars at service speeds of between 12 and 17 knots. They will be operated by Torghatten Nord and are intended for the inner and outer Vestfjord crossings in northern Norway. “Efficient and reliable cargo access equipment is essential for the profitable and safe operation of these ferries,” says Lars Öberg, sales manager for RoRo ships at Cargotec. “The MacGregor equipment will be fabricated at Cargotec’s partner plants. Each shipset will include bow visor and door with folding ramp, stern door and ramp, two ramp covers, engine service hatch and two power-packs.” 93m-long LNGpowered ferries will feature comprehensive MacGregor cargo access packages Complementary offerings make an excellent business match Earlier this year Cargotec completed its acquisition of the leading terminal operating system (TOS) provider Navis from Zebra Technologies Corporation. The combination of Navis’s flexible and scalable software and Cargotec’s market leading products and services will deliver integrated solutions putting the two companies in a stronger position to provide turnkey operations to their customers. Navis will continue to operate independently, maintaining its well-known brand and preserving its valuable customer, technology and equipment relationships. Navis TOS software is widely used in rail yard operations and at distribution centres, helping to coordinate and automate the movement of containers and equipment. Customers can manage multiple operations from one geographic location. Bill Walsh, President of Navis says: “Joining forces with Cargotec presents many exciting opportunities for us to better serve terminal operators all over the world. Together we can provide seamless integration between the critical elements of terminal operations.” Cargotec’s President and CEO Mikael Mäkinen sees the companies as an excellent match due to their complementary offerings. “Cargotec and Navis share a similar mindset. We both work closely with our customers and constantly seek new ways to make the flow of cargo more efficient. With strong track records in delivering results, I am confident that our combined know-how, solutions and dedicated people will start a wonderful journey.” 162 MACGREGOR NEWS 5 STRATEGY Global trends set the stage for Cargotec´s strategy 5H¿QHGVWUDWHJ\ZLWKLWVIRXUIRFXVDUHDVJLYHVGLUHFWLRQ DQGPDNHVVXUHWKDW&DUJRWHFVWD\VDJLOH Mikael Mäkinen, President and CEO of Cargotec, stresses the importance of keeping in tune with the world and its changing environment. As Mäkinen explains, every company should appraise change regularly and make sure they are following the direction that the world is taking. But when it comes to Mäkinen’s own territory, the word follow is fast forgotten. In Cargotec’s case, keeping up with the rest is never enough. Cargotec has always taken pride in being at least one step ahead of the rest, in tune with the times and when deemed wise by the people in charge on the first wave of renewal and changing the rules. This outlook has paid off; Cargotec is one of the few companies that made it through the global credit crunch nearly untarnished, especially when compared to much of the competition. “I think 2010 was a year when we stabilised the course and development of our company. Are we happy with our recent financial results? Let’s say that we are happy with the development of the results”, Mäkinen affirms. Cargotec is currently working hard to incorporate its newly refined strategy. It is not a fully new way of thinking or acting more of a nudge to make sure Cargotec will be market leader in years to come as well. The strategy is both very clear and fuzzy at the same time, so that 6 MACGREGOR NEWS 162 Cargotec will not lose its ability to agilely change when necessary, as Mäkinen emphasises. During the strategy process, which was wrapped up in autumn 2010, Cargotec’s experts identified four major trends. The global trends include the global economy’s shift towards the east, urbanisation, the acceleration of technological change and the shortage or even lack of critical raw materials. Cargotec responds to these global trends by focusing on four areas: customers, services, emerging markets and internal clarity. Mega trends unravelled The first of the global trends derived from Cargotec’s strategy work is Asia’s rise. A considerable part of Cargotec’s clientele operates in growing markets, Mäkinen points out. Asia has become the hub of global production, which has especially affected Cargotec’s Terminal and Marine business. Most of Asia’s production has traditionally been fed to Western markets, but the East is rapidly learning to consume in abundance as well. Major local economies are rising in Asia, with production and consumption concentrated in the same markets. As much as 37 percent of the world’s container traffic can already be found within Asia. GLOBAL MEGATRENDS 1/4 GLOBAL ECONOMIC SHIFT TO ASIA 37% Intra-Asian freight already accounts for 37 percent of global container traffic. 162 MACGREGOR NEWS 7 GLOBAL MEGATRENDS 2/4 “The world is changing, as URBANISATION evidenced by the fact that intraAsian traffic, not intercontinental freight traffic, now accounts for the biggest container volumes”, Mäkinen says. Urbanisation is another It is estimated that major trend affecting Cargotec’s over 6 billion business. Global urbanisation is people will live in cities by year 2050. accelerating, particularly in Asia and other developing areas, such as South and Central America and Africa. This trend has many outcomes that will inevitably affect Cargotec’s business as urban life requires unparalleled material flows all the way from transporting foodstuff to sophisticated waste handling solutions, which components to improve the overall effiis one of Cargotec’s key competence areas. ciency ratio. Advances are being made in Urbanisation is occurring hand in hand with a terms of equipment as well: from Cargotec’s rapidly accelerating lack of raw materials, and perspective, one of the main objectives is tightening environmental legislation. reducing the weight of equipment. This can Expert sources have estimated that the be achieved by, for example, developing the next global crisis will not be about credit, characteristics of steel and using alternative it will be about raw materials. The shortmaterials. age already has a huge impact, one which is Finally, the fourth global trend is the expected to increase despite new materials acceleration of technological change, namely and energy saving solutions that are being digitalisation. Foremost, digitalisation adds brought to the market. Consumption levels safety to both Cargotec’s customers and are simply rising so rapidly around the globe. Cargotec’s personnel. Digitalisation is, for The lack of raw material clearly affects instance, opening possibilities for a full range load and cargo handling, where reliable alterof new safety features in cranes, as a heightnative fuel solutions are much sought after. ened awareness of surroundings increases Efforts to cut fuel consumption are also in the safety of the equipment operator, as well the making by reducing friction or combining as other people nearby. It is also the key to neighbouring safety work, such as a research project Cargotec is involved in where a GLOBAL MEGATRENDS 3/4 system is being developed to use sensors to TECHNOLOGICAL monitor the driver’s alertness. 6 billion CHANGE Digitalisation is a key driver of technological change, as evidenced by the spread of smart solutions. In Cargotec’s sector, this means equipment that is better able to communicate with both the operator, and the operating environment. 8 MACGREGOR NEWS 162 All eyes on the customer Cargotec’s four strategic focus areas, customers, services, emerging markets and internal clarity, all deal with the global trends and make the most of them in business. In each of the key focus areas, Cargotec is either already working hard to achieve a new balance, or has clear cut plans about when and where changes will start taking place. Instead of individual products, customers increasingly expect complete solutions that include customised equipment, and service concepts that cover their entire life cycle. Internal clarity is a prerequisite for all of the other focus areas to flourish. In services, the refined strategy entails that a stronger emphasis is put on developing services in line with the customers’ value chain, and on seeking growth when customers outsource their service operations. In terms of matching services with geographical presence, Cargotec is already unrivalled. Yet much can be done to improve. Mäkinen explains how today, instead of individual products, customers increasingly expect complete solutions that include customised equipment, and service concepts that cover their entire life cycle. Add on the powerful consolidation trend and a clear picture is painted: one where, as Mäkinen points out, Cargotec is in a unique position. Bigger global players want partners who can match their size and meet their needs. This is good news for Cargotec and its service and distribution network. “The whole world is our market area. We can serve our customers wherever we are needed”, Mäkinen reminds. In the upcoming years Cargotec is going to By acquiring Navis, the leading terminal operating system (TOS) provider, Cargotec will further strengthen its ability to provide total solutions for terminal customers. strive to keep its current hold in established markets such as Europe and North-America and work to take a stronger stance in China and in the other BRIC countries: Brazil, Russia and India. Although Cargotec’s strategy underlines the importance of emerging markets, services and internal clarity, Mäkinen reminds that the core of the strategy is the customer. “We make constant efforts to better understand our customers through their business needs”, Mäkinen says. Cargotec’s strategy is based on customer insight while flexibly adapting to changes in the world economy and Cargotec’s industry. “Focusing on customers and customer GLOBAL MEGATRENDS 4/4 segments means that we are adapting our offering from a customer point of view. We will make decisions where to invest and what to divest. We are going to invest in the areas where we feel that we can be the world market leader. To strengthen selected offering and segments is our ongoing journey”, Mäkinen explains. The Navis acquisition supports Cargotec’s strategy to focus on customers and invest in attractive customer segments. With this acquisition the company has taken the first steps to develop its business according to customer needs. By acquiring Navis, the leading terminal operating system (TOS) provider, Cargotec will further strengthen its ability to provide total solutions for terminal customers. The customer is at the heart of Cargotec’s refined strategy and a genuine customer perspective is key to everything the company does. Cargotec’s future is not set in stone, but one thing is certain: from a customer’s perspective, the years to come look more promising than ever. Cargotec is going to serve its customers far better than competition can even aspire to, grow faster than the market – and keep cargo on the move. LACK OF CRITICAL RAW MATERIALS 1.35 trillion As of 2010, the US government estimates that the world has proved oil reserves in the neighborhood of 1.35 trillion barrels. The refined strategy keeps old promises Cargotec’s customer promise ‘we keep cargo on the moveTM’ sounds simple enough, but when you take a look at the larger picture, it is anything but easy. The promise drives business, guides behaviour – and is downright challenging to live by. It is difficult, because Cargotec never makes empty promises. Keeping cargo on the move requires genuinely understanding how the customers’ businesses operate and fully appreciating all the nooks and crannies of their business environment. Cargotec provides cargo handling solutions and services for on-road, industrial, harbour and marine cargo handling and offshore load handling. In practise, it means being on the cutting edge of technology whether the issue at hand is automated container handling or hydraulic hybrid drive terminal tractors. Cargotec needs to know how offshore support vessels operate day in and day out, and how EU’s machinery directive sets safety standards on new levels and how this affects crane operation businesses. Whatever happens in the customers’ business environment, keeping cargo on the move means Cargotec needs to be on top of it. Cargotec’s mission is to improve the efficiency of cargo flows. The company does this by helping customers’ operations run more efficiently: Cargotec delivers reliable equipment and services, maximises fleet and ship productivity, and can help in improving operations’ total performance with complete systems, concepts and design. Cargotec´s goal to provide customer solutions in 2015 starts with a plan to focus globally on customers. In 2011, all eyes and ears are on the customer: listening, learning, and making sure Cargotec is up to speed when it comes to customer needs. 162 MACGREGOR NEWS 9 OFFSHORE Integrated approach needed to market in-depth understanding 3URYLGLQJVROXWLRQVIRUWDUJHWHGVHJPHQWVLVQRWVLPSO\DERXWFKRRVLQJRQHRUWZR RI&DUJRWHF¶VLQGXVWULDOSURGXFWVDQGDGDSWLQJWKHPIRUDFXVWRPHU¶VQHHGVEXW LGHQWLI\LQJWKHPDUNHWLQJVWUDWHJ\WKDWZLOOPRVWHI¿FLHQWO\PDUNHWWKHIXOOVFRSHRI &DUJRWHF¶VRIIVKRUHFRPSHWHQFHVDQGFDSDELOLWLHV “Cargotec’s offshore professional skills, engineering know-how and technologies have oriented its activities towards two major segments of the offshore industry: subsea operations and rig support”, explains Mario Greiner, VP Marine Business Development at Cargotec. Activity in these segments entails a multitude of specific operations that are conducted as defined processes with different tasks and different goals. “By segmenting the market, we have accomplished the first step in the strategic marketing process.” “We want to maximise the potential for specific offshore competences and capabilities in satisfying market demands,” Mario Greiner says. “So by further targeting within those industry segments we identified three target sub-segments: subsea load handling, anchor handling, along with towing and mooring operations thus accomplishing step two in the strategic marketing process. “Looking more closely, we find that these target sub-segments are defined by specific customer business processes. In turn, these processes are achieved by purpose-designed ship types that can accomplish the functionalities needed to achieve the process goal. Appropriately engineered solutions are essential for customers to achieve these process goals.” Provider of complete solutions For Cargotec to create and maintain a winning response to market demand it is essential to have intimate knowledge about a customer’s business processes, the specific ship types it operates, and the engineering solutions that provide the process functionalities. This will enable Cargotec to position itself as the provider of complete solutions to the relevant sub-segment. “It follows that providing solutions in the targeted sub-segment is not simply about the proper selection and distribution of our industrial products, adapted for a customer’s needs,” Mr Greiner says. In fact it goes much deeper than that. “We take responsibility for engineering a complete solution that accommodates all of the functionalities in the customer’s business process. By doing that, we are building on our industry reputation as a solution provider which designs the entire customer business process in a targeted and focused manner.” Through-life maintenance Cargotec’s part in the customer business process does not end with delivering the solution to the customer. “On the contrary, the customer business process continues well into the commercial operational exploitation of the solution,” Mr Greiner says. “The value of any solution is measured not Marketing Strategy in Offshore • the marketing process CHOOSE THE VALUE PROVIDE THE VALUE • Market segmentation • Market selection focus (targeting) • Value positioning STRATEGIC MARKETING STEP 1 10 STEP 2 MACGREGOR NEWS 162 Product development COMMUNICATE THE VALUE • Service development • Pricing • Sourcing/Making • Distributing/Servicing TACTICAL MARKETING STEP 3 • Sales forces • Sales promotion • Advertising only by the elegance and efficiency with which it performs its designed process functionalities, but also by how well it continues to perform, often in harsh operating conditions.” The positioning must therefore integrate newly engineered solutions and distinct service products in a comprehensive value offering, thus defining step three in the strategic marketing process. Cargotec possesses competences in both domains: first, in engineering a complete solution and, second, successfully maintaining it throughout its operational lifetime. This unique capability enables Cargotec to provide all the essential values in the customer business process chain. The most effective way of delivering this comprehensive service is to market all professional competences, engineering know-how, technology and service capabilities in an integrated way to all the process stakeholders, ship owners and shipbuilders alike. We take responsibility for engineering a complete solution that accommodates all of the functionalities in the customer´s business process – Mario Greiner marketing to avoid making promises before the company is in a position to deliver on its commitment. It works Integrated marketing “Although co-ordinated teamwork among departments and business lines is important, of itself it is not sufficient for the successful implementation of the integrated marketing strategy,” Mr Greiner maintains. “Market segmentation is vital, based upon customer business processes, targeting segments based on the inherent scope of competences along with knowledge about customers, their business processes and their value chains.” To foster teamwork among departments, Cargotec must carry out both internal and external marketing of offshore load handling. Internal must precede external That’s the theory. And it pays off in practice, Mr Greiner says, citing the example of a recent major order. By actively implementing the strategy of integrated marketing, Cargotec has not only secured an order for the delivery of anchorhandling systems for Bourbon’s 20-ship series of type SPA80 newbuildings under construction at Zhejiang Shipyard in China, but has also committed to provide the ship owner with – on an exclusive basis and under terms to be agreed – 60 ship-years of maintenance for delivered systems, thereby assuring their proper operation throughout a period of three years. Marketing Strategy in Offshore • Step 2 – targeting market segments Specific Operations Ship types Anchor Handling Anchor Handling Tug Supply Vessels (AHTS) Platform Supply Vessels (PSV) Subsea Load Handling Multi-purpose Supply Vessels / Construction (MPSV) Dive Support Vessels (DSV/DSV ROV) Drill Ships & Platforms Towing & Mooring Operations Harbour Tugs, Coastal Tugs, Ocean-going Tugs Terminal/Escort Tugs Accommodation & Construction barges 162 MACGREGOR NEWS 11 OFFSHORE North Sea rig service is seamless One of Cargotec’s global marine service operations, the Bergen office, has been recognised as a service support centre for MacGregor Man Riding Winches and BOP handling equipment. In collaboration with its regional sister company in Aberdeen, Cargotec’s Bergen service operation is strategically very well positioned to offer seamless marine service to the offshore operators in the North Sea region. “Service has been mainly focused on two areas, on MacGregor Normar blowout preventer (BOP) handling systems and MacGregor man riding winches”, Steve Goodchild, North Sea Regional Manager explains. Between these two products there are currently over 300 installed units globally. Other service lines include the design and prefabrication of mechanical and electrical solutions related to upgrade from local manual to remote control operations, adding additional safety features as a modernisation product. “During 2010, Cargotec delivered several turnkey service orders for BOP handler upgrades, including major contracts which demonstrated the company’s ability to deliver high end service solutions.” More recent contracts include the Transocean rig Paul B Lloyd Jr that was docked in Holland. “Generally, a pre-drydocking inspection survey is carried out while a vessel is still operating offshore,” Mr Goodchild says. “This initiates a comprehensive reporting process and a dialogue with the customer that forms the basis of the turnkey service for routine or lifetime extension business.” The North Sea Region’s rig service portfolio includes: · Technical upgrades and the modernisation of lifting equipment · Mechanical, electrical and hydraulic systems service · Winch services · Blow out preventer (BOP) handling systems service · Deck cranes service · Davit service · Customer training · Service agreements. BOP handling equipment A BOP is a specialised type of valve used to monitor, control, and if necessary seal oil and gas wells. Because of their safety critical nature, BOPs are designed as fail-to-safe devices. They are often required to be installed and operated at great depths. Cargotec designs, manufactures, supplies, installs and services Normar BOP handling products. Cargotec Marine Service offers a range of BOP handling equipment services: • Annual and five year inspections 1) 12 MACGREGOR NEWS 162 • Condition reporting • Recommended overhaul and upgrades • Resource and schedule planning • Studies and detailed engineering • Prefabrication and material supplies • Overall supervision and workmanship • Load tests and commissioning • Final documentation 1) Annual and five year inspections are based on guidelines and check lists, ensuring a reliable and complete survey. Cargotec overhauled winches on the jackup rig ENSCO 102. Man Rider Winch Cargotec’s MacGregor Man Rider Winch is designed for safe and reliable personnel-handling operations on platforms and vessels operated in extreme offshore work environments. Designed to meet the latest Norwegian Petroleum Directorate (NPD) and EU rules for machine directive requirements, the Man Rider Winch is EU-type approved by DNV. • • • • SWL: 150kg Speed: max 60 m/min Lifting height: 60m Hydraulic local and remote control with radio remote control • Mechanical spooling device with pressure roller on drum • 3 independent braking systems • Emergency lowering/hoisting with accumulator system • Local and remote emergency stop mechanisms • Slack wire system • Upper- and lower-limit switch system • Overload payout system • Weight 490kg 162 MACGREGOR NEWS 13 CUSTOMER SERVICE Listening leads to action %\PRQLWRULQJDQGPDQDJLQJLWVPDULQHEXVLQHVVUHODWLRQVKLSVZLWKDSURFHVV FDOOHG&52/&RUSRUDWH5HODWLRQVKLS2QOLQH&DUJRWHFFDQRIIHUFXVWRPHUV LPSURYHGSUREOHPVROYLQJTXLFNHUUHVSRQVHWLPHVDQGDQLQFUHDVHGXQGHUVWDQGLQJ RIWKHLULQWHUHVWV Like most companies, Cargotec has measured customer satisfaction in many different ways over the years, but monitoring its marine customers’ perceptions has been helped since 2007 by a process called CROL. The main principle behind CROL is to implement a simple way to gather, analyse and utilise feedback to develop the company’s overall performance. The process is simple and quick to perform, and is carried out in real-time. CROL has been developed in cooperation with a long-term partner, PBI Research Institute, based in Turku, Finland. “Customers benefit from improved problem solving, quicker response times and an increased focus and understanding of their interests,” says Hans Berg, Vice President, Global Sales, and owner of the CROL process in Cargotec’s Marine business area. “It also smoothes internal transfer of customer information and ultimately improves customer satisfaction, trust and loyalty among stakeholders”. the ‘average customer opinion index’ and whether customers are satisfied or not, during performance monitoring a question is being asked: ‘How can we improve our performance?’ “We know that many companies collect feedback and do little with the results,” says Tuula Madekivi, Manager, Business Intelligence, and coordinator of the CROL process in Cargotec’s Marine business area. “From the beginning CROL has concentrated on personnel in direct contact with customers, who evaluate Cargotec’s activity from a customer’s point of view and gather feedback, preferably in face-to-face discussions. We process feedback on different levels, but have focused on making personnel in contact with customers responsible for immediate analysis and action. This means that small steps to improve performance – and therefore customer satisfaction too – are made daily.” Continuous process Daily improvement The CROL process and its concept of performance monitoring differ from more traditional customer satisfaction measurement in basic set-up and targets. For example, instead of wondering about Management’s responsibility is to follow up customer feedback on a general level, taking strategic decisions based on the results. If and when needed it is also easy for management to learn about an individual customer and the status of their Customers benefit from improved problem solving, quicker response times and an increased focus and understanding of their interests – Hans Berg 14 MACGREGOR NEWS 162 Examples of CROL general satisfaction monitoring % You are satisfied with Cargotec’s overall performance 85% • 2009: 78% • satisfied • neutral • dissatisfied You would buy Cargotec’s MacGregor products and services in the future 94% • 2009: 82% • likely • neutral • not likely You are interested in giving Cargotec more responsibility for planned maintenance 48% • 2009: 34% • likely • neutral • not likely Benchmarking with PBI ‘s global database shows that the proportion of satisfied customers is acceptable, exceeding the required value of 80%. Plans to buy in the future are very positive. All three questions have higher percentages of positive answers than last year. (Note: the sample is limited to those customers who responded to the questions. ‘Nonapplicable’ values have thus been removed from the sample.) relationship with Cargotec. “In a fast growing organisation like ours, the feedback and feelings of individual customers do not easily reach top management, therefore a continuous process like CROL is an important tool for communicating customer feedback within the organisation,” says Olli Isotalo, Executive Vice President, Cargotec’s Marine business area. “Customers’ replies and comments, corrective actions, and KPIs (Key Performance Indicators) are all highly valued contributions when we are planning operations and making strategic choices to make sure that we will meet and even exceed our customers’ future needs.” Feedback from several levels In 2011, the scope of performance monitoring will be deeper and wider than previously: customer perceptions will be monitored not only on operational but also on strategic and tactical levels, and Cargotec is inviting feedback from key shipyards as well as key shipowner customers. This will provide an even more thorough understanding of customers’ needs and more information about how to become their first choice. With the help of CROL, Cargotec is committed to using feedback from marine customers to improve its performance – it takes continuous work on all fronts to be the world’s leading provider of cargo handling solutions. “We will continue utilising and developing this process: hopefully our customers can see that we really work with their valuable feedback,” says Olli Isotalo. “We also hope that our customers see this as a good opportunity to influence how we treat and serve them, now and in the future”. New service stations support global offshore strategy &DUJRWHF¶VDGYDQFHG0DF*UHJRU2QERDUG&DUHFRQFHSW RIIHUVVHUYLFHVWRVXLWFXVWRPHUV¶LQGLYLGXDOQHHGV Cargotec recently completed a major overhaul of a large MacGregor active heave-compensated (AHC) crane which had been working in Ghana. The work was carried out at Cargotec’s site in Kristiansand, Norway, from where specialist inspectors travel the world to carry out offshore cranes’ annual and five-year inspections. Trond Karlsen, Manager of the Offshore Competence Centre in Kristiansand said: “We have undertaken a wide variety of major offshore crane work around the world, including repairs and upgrades as new solutions become available. As the installed base grows and with continuous product development, we foresee a higher demand for these services in the future. Many MacGregor products have computer-based control systems allowing worldwide remote diagnostics and support. Reports, drawings, diagrams and pictures can be transferred on-line to our service stations for fast, effective corrective action.” There are currently approximately 60 Cargotec marine service stations worldwide, strengthening the company’s local presence and establishing new strategic partnerships. A comprehensive global network is vital to the success of MacGregor Onboard Care agreements. “Our advanced service programme offers varying modules of service tailored to fit customers’ particular requirements, budgets and delivering sustainable ship operations and revenue earning capabilities by ensuring uninterrupted operative availability of equipment. Once we have put our customers’ equipment into service, we endeavour to provide them with lifetime support in the form of maintenance and service solutions that minimise or eliminate downtime in a cost effective manner”, says Björn Stenwall Cargotec recently overhauled this HMC 3568, 150-tonne semiactive heave compensated crane. Vice President, Marine Business, Services. Already offering the world’s largest marine service network in business terms, Cargotec is planning further geographical expansion. Internal co-operation within Cargotec’s other business areas is particularly important when entering markets where it has less presence and experience, such as South America and Africa. Offshore service strengthened in key global regions Over the past five years, Cargotec has acquired several companies that support its network of offshore customers. 2008 saw the purchase of the US service company, Platform Crane Services International, strengthening its presence in the Americas and Gulf of Mexico area. Prior to that, Cargotec had established services close to offshore customers in two other key regions, the North Sea and Asia Pacific, by acquiring Grampian Hydraulics in 2006, and Hydramarine, Plimsoll, and Vestnorsk Hydraulikkservice (VNH) in 2007. 162 MACGREGOR NEWS 15 CONVERSIONS Tankers of between 260,000 dwt and 300,000 dwt are converted into ‘very large ore carriers’ (VLOCs) 16 MACGREGOR NEWS 162 Conversions are more complicated than they appear &DUJRWHFKDVFRQVLGHUDEOHH[SHULHQFHRIVKLSFRQYHUVLRQV ZKLFK±DOWKRXJKFKHDSHUDQGTXLFNHUWKDQEXLOGLQJDQHZYHVVHO± DUHPDMRUSURMHFWVGXULQJZKLFKWKHVKLSLVQRWHDUQLQJ “Cargotec has completed 38 tanker-to-bulker conversions, and has another 10 in its orderbook. Shipowners and managers can benefit from this considerable and ever growing experience”, says Pertti Vilhonen, Manager of Major Projects. “While a conversion may appear to be a fairly straightforward process, it is in fact rather complicated, and detailed planning must be in place even before a shipowner starts looking for a suitable yard to carry out the work.” While conversion is cheaper and quicker than building a new vessel, it is nevertheless a major undertaking, involving between five and 10 months of shipyard time and, of course, the ship is not bringing in any revenue during that period. Consequently, it is essential to make meticulous plans for the project cost effective solutions geared to extending their useful, revenue earning lifespan. This inevitably requires a degree of compromise: for example, balancing the ideal operational dimensions of the hatch openings with the actual structural limitations of the hull, and the amount of steelwork necessary to compensate for the strength lost as a result of cutting the hatch openings. Not just hatch covers The ships are big enough for Cargotec to fit single panel sliding hatch covers that open to just one side to minimise off-hire time and, therefore, the overall cost. Furthermore, tankers sourced for conversion are normally already quite old, so a pragmatic approach is required to deliver “Any mistakes, shortcomings or oversights at the planning stage can have serious financial consequences if they result in delays or unforeseen regulatory problems once conversion work has started”, Mr Vilhonen says. “These are large vessels, of between Cargotec offers complete delivery Cargotec is working on a series of 12 conversions for VLOCs in service for Vale, the world’s largest iron ore producer (see table on page 20). Three were completed last year and the other nine are being redelivered this year. Vale owns Seamar Shipping which in turn owns the vessels, seven of which are managed by MSI Ship Management, and five by Bernhard Schulte Shipmanagement. These 300,000 dwt ships are benefiting from MacGregor THS (tanker hydraulic systems) modifications, providing appropriate ballasting and deballasting arrangements along with bilge pumping systems, and water ingress detection and removal for cargo spaces, storerooms and void spaces. Nine of the orders are ‘complete delivery’ contracts, which means that they include design services from Cargotec as well as cargo hatch and hydraulic system hardware. Typical section through a tanker-to-VLOC conversion 162 MACGREGOR NEWS 17 260,000 dwt and 300,000 dwt, and following conversion they are known as VLOCs – very large ore carriers. Because of their size, we can fit single panel sliding hatch covers that open to just one side of the vessel”. “Cargotec designs and supplies the MacGregor hatch covers and other key components, helps with modifications to the vessel’s steel structure and provides assistance with the installation. Although hatch covers are a major – and certainly the most obvious – element of a conversion, anything up to 10 times as much steel will be needed to modify the hull for its new purpose”. Careful planning saves time The ideal operational dimensions of the hatch openings are balanced against the actual structural limitations of the hull, and the amount of steelwork necessary to compensate for the strength lost as a result of cutting the hatch openings “The key to effective planning is a thorough knowledge and understanding both of the vessel’s original design and its actual condition immediately prior to conversion”, says Paul Adlem, Technical Sales Manager for tanker hydraulic systems. Taking the modernisation of the remote controlled valve systems on the 306,000 dwt tankers Ore Goro and Ore Caue as an example, he says: “In the course of our survey, we found that the existing systems inside the pump rooms were in sound condition and therefore we recommended that they should be retained”. CARGOTEC TANKER-TO-VLOC CONVERSIONS (VALE FLEET) name dwt/tonnes holds 306,000 Ore Fabrica Ore Sossego Ore Caue Ore Goro complete side rolling & rolling single THS delivery & wheel lifter panel 8 yes yes yes yes 284,480 9 yes yes yes yes 264,164 7 yes yes yes yes 301,500 9 yes yes yes yes 291,435 7 Ore Paqueta Ore Itaguai Ore Corumba Ore Parati Ore Santos Ore Urucum Ore Salobo Ore Fazendao 18 MACGREGOR NEWS 162 yes Cargotec builds on conversion experience Ship conversion projects can be undertaken for a number of reasons. RoRos, for example may need work of varying complexity when changing to a new route or they may be fitted with substantial new midships sections to increase their capacity to cater for an expanding market. Other ships may require conversion to a completely new trade in response to market forces or regulatory changes that make them unfit for their original purpose. See page 20. As a part of modernisation of the remote controlled valve systems a new electrical mimic panel was installed in the cargo control room. The valve racks remained connected to the existing pumproom valves. The valves, actuators and hydraulic tubing were also in sound condition and we recommended that these should also be retained. As the existing systems had excess capacity, we removed some of the redundant control stations and recommended that they should be stored to provide a useful supply of spare parts to help minimise future repair and maintenance costs. “This is just one example that shows how careful planning can save time and avoid unnecessary work and expenditure while also looking ahead to the practicalities of the Since the first conversion project delivered in late 2007, Cargotec has amassed market leading experience and expertise in converting oil tankers for the dry bulk cargo trade. Demand for this type of work has been driven by the increased requirement for bulk carriers, primarily to meet the needs of the growing Chinese industrial economy. Older single hull tankers are available to meet this demand because they are progressively being phased out of the international oil trade and being replaced by double hulled tankers. They will effectively be unable to follow their designed trade after 2015. (regulation 13). Regulation 12 requires bulk carriers to be fitted with water level detectors in the cargo holds and in ballast tanks forward of the collision bulkhead. Detectors must also be fitted in any dry or void spaces which extend forward of the foremost cargo hold, with the exception of the chain cable locker. Regulation 13 requires that there is the means for draining and pumping these spaces. Brazilian iron ore is inherently damp and it is also sprayed with water mist on the conveyors to reduce the risk of dust explosions, so arrangements are made to drain and remove excess water overboard during the loading process. vessel’s new operational life.” The cargo wing tanks are used as ballast tanks following conversion, and existing cargo pumps are more than adequate to achieve the high deballasting speeds required during loading operations. Water level detectors fitted Furthermore, the converted vessels must comply with the recently introduced Solas regulations for water level detectors in holds, ballast and dry spaces (chapter XII, regulation 12) and availability of pumping systems In addition to single hull tankers, Cargotec has also carried out conversion work to some double hull tankers, reflecting the strength of demand for the dry bulk trades. Pertti Vilhonen says such conversions are opportunistic, reacting to relatively sudden, large, differential changes in freight rates. To be successful, opportunistic conversions have to be realised rapidly to take advantage of the market conditions and owners appreciate Cargotec’s ability to drive such projects through in a quick and efficient manner. Mr Vilhonen says that following a booming start, conversion business naturally eased off during the general economic Due to vessels’ size, single panel side rolling hatch covers were chosen. malaise of 2008, but even so it held up very well given the extremely difficult circumstances. The future is hard to call, as it is very dependent on freight rates and differentials and general market conditions. There is still a stock of single hull tankers available, but their conversion potential is not limited to ore carriers. Some find applications as floating storage facilities, while some may be converted to semi-submersible heavy lift carriers. It all depends on the markets but Cargotec is ideally placed to respond with effective MacGregor solutions based on experience and attention to detail. 162 MACGREGOR NEWS 19 MERCHANT SHIPPING CONVERSION Ferries converted for two-tier loading on new route &DUJRWHF¶VGHGLFDWHG5R5R FRQYHUVLRQWHDPSURYLGHV D³RQHVWRSVKRS´IRU FRQYHUVLRQSURMHFWV Over the past 30 years Cargotec’s RoRo conversion team has carried out several hundred RoRo ship and shore conversions. A conversion may be required due to a change of route, a new service or to comply with the latest rules and regulations. “Our ability to modernise a ship is a costefficient way of helping ship owners to make the most of their investment by optimising performance and matching new market needs” says Jonas Nordstrom, Director, RoRo conversions. For example, in 2010 Cargotec was awarded a contract by Stena RoRo, on behalf of Stena Line, to convert the 26,660gt RoPax ferries Stena Trader and Stena Traveller in preparation for their charter by Marine Atlantic for service on Canada’s east coast, operating between Port Aux Basques, Newfoundland and North Sydney, Nova Scotia. existing two-tier linkspans enabled simultaneous loading or discharge from the ship’s bow or stern. By using this efficient configuration, ship turnaround time in port is kept to a minimum. As both ships were capable of stern loading only, new bow and stern access was required. The original design,recognisied that one day bow access might be required, so the fore parts of both vessels were suit- Efficiency for loading and unloading ably configured and pre-fitted with appropriate fittings to enable the addition of bow doors. Stena Trader and Stena Traveller required major modification to enable integration with Marine Atlantic’s shore terminals. The Critical planning With all the preparations complete, the installation work carried out at Lloyd Werft took only two months for each ship. – Jonas Nordström 20 MACGREGOR NEWS 162 The conversions were carried out at the Lloyd Werft Shipyard in Germany. As well as the changes to the bow and stern, each ship had to be shortened to fit safely into Port aux Basques. This required a 12m section to be removed from the original 212m overall length. Initial proposals from the MacGregor conversion team included a feasibility study for evaluation by Marine Atlantic. This critical planning included cargo flow, traffic envelopes as well as interface between vessels and port facilities. Cargotec’s designers constructed layouts, carried out stress analysis and assessed vehicle movements with a dedicated vehicle simulation programme. Additionally, threedimensional models were made to test the functionality of system elements under Major modifications included opening up the bow as the vessels were previously loaded and discharged over the stern different conditions. For example, ramp geometry was tested to ensure its suitability under a variety of quay conditions, taking into account operating angles, changing draft as well as vessel heel and trim. Dedicated installation team “Cargotec is one of only a few companies with the necessary technical knowledge and experience to undertake a bow opening conversion of this nature,” Mr Nordstrom explained. “With all the preparations complete, the installation work carried out at Lloyd Werft took only two months for each vessel. We provided a large installation team with up to 70 personnel working on the project”. The contract was signed in May 2010 and the installation work for Stena Trader started in October. The ship arrived in Port Aux Basques on 5th January 2011 and is renamed Blue Puttees. Stena Traveller, now named Highlanders, docked in North Sydney for the first time on 3rd of March. The MacGregor conversion included: • • • • • • • • Modification of existing stern ramp Upper stern ramp with slope structure New front door New bow ramp on main and upper decks Opening up bow, arranging new bow doors New hoistable car decks MOOREX mooring bollards in the hull MOOREX shore mooring units 162 MACGREGOR NEWS 21 SUSTAINABILITY Attention to detail is key to hatch cover sustainability ,QOLQHZLWK&DUJRWHF¶V3UR)XWXUHFRQFHSWLWV0DULQHEXVLQHVV DUHDLVGHYHORSLQJDSLRQHHULQJUROHLQWKHOLWWOHUHVHDUFKHGRYHUDOO OLIHF\FOHLPSDFWVRIKDWFKFRYHUVIURPGHVLJQWKURXJKWRHYHQWXDO GHPROLWLRQDQGUHF\FOLQJ Sustainable performance is one of Cargotec’s core values. While this is delivered through business elements including reliability, high uptime, competitiveness, profitability and the maintenance of long-term relationships, sustainable performance most importantly means developing solutions that respect the highest environmental and social standards. Cargotec’s ‘Pro Future’ label identifies environmentally friendly equipment that fulfills strict requirements for energy efficiency, power source, emissions, noise pollution and recyclability. Last year, the Pro Future tagged product range expanded with the inclusion of MacGregor MacRack, a fully electric hatch cover opening and closing system which won the International Bulk Journal’s environment protection award for 2010. “When opting for a product that meets the Pro Future criteria, customers know they are making a more environmentally sound choice than with a more traditional machine,” says Research Manager Heikki Salonen. Fulfilling and complying with the Pro Future criteria also helps Cargotec to achieve its goals as a participant in the worldwide Karolina Loikkanen, Director, Environment, Health and Safety: “We should always keep in mind that sustainability relates both to environmental and social development issues, particularly the safety of personnel, whether directly or indirectly involved with processes; putting this all together leads to increased overall efficiency which translates to improved financial results” 22 MACGREGOR NEWS 162 Results are being used to support the expansion and further development of the Pro Future™ criteria in 2011 and beyond. Clinton Global Initiative (CGI), established in 2005 by the former US president to devise and implement innovative solutions to some of the world’s most pressing challenges. From construction to demolition Inspired by plans to expand the scope of the Pro Future concept, Cargotec’s Marine business area is assessing the overall life cycle impacts of hatch covers, with the intention of developing a pioneering role in this little-researched area. The starting point was a project undertaken last year in cooperation with the Lappeenranta University of Technology as part of the Innovation & Networks research programme of the Finnish Metals & Engineering Competence Cluster. Jouni Lehtinen, Product Development Engineer: “We now know which part of the life cycle is most energy intensive and responsible for the lion’s share of emissions” The project studied the complete lifecycle of hatch covers, aiming to build a detailed picture of factors that could be rationally developed from the company’s sustainability perspective. Its results are being used to support the expansion and further development of the Pro Future™ criteria in 2011 and beyond. Working with information supplied by Cargotec, the university employed a standard method to calculate the lifecycle impacts of a device, including production of greenhouse gases, global warming potential and health and safety effects. The analysis covered the entire cycle, from construction through to demolition and recycling, and was structured around the following main elements: • Study of the current requirements of classification societies in the marine environment. • Identification of environmental, social and economic issues during the lifecycle of hatch covers. • Identification of sustainability issues of materials used in hatch cover manufacture. Heikki Salonen, Research Manager: “When opting for a product that meets the Pro Future criteria, customers know they are making a more environmentally sound choice than with a more traditional machine” Relative Carbon emissions during hatch cover lifetime in CO2 Eq. MATERIAL MANUFACTURING ~ 80% ~12% ~2% HATCH COVER MANUFACTURING TOTAL TRANSPORT RAW MATERIALS ~0% DISPOSAL ~6% HATCH COVER OPERATION (25 years) CGI (Clinton Global Initiative) members are defined by their focus on action, joining the initiative to generate new ideas, learn about best practices and forge partnerships that enhance their work. Members devise practical solutions to global issues through the development of specific and measurable ‘commitments to action’, which are concrete plans to address major challenges. These commitments can be large or small, global or local. “No matter what their size or scope, commitments help initiative members to translate their practical goals into meaningful and measurable results,” CGI says. The organisation works with each member to develop an achievable plan, and members report back on the progress they make over time. Since CGI was founded, its members have made nearly 2,000 commitments, which, says CGI, have improved the lives of 300 million people. 162 MACGREGOR NEWS 23 SUSTAINABILITY • Identification of relevant environmental impacts through lifecycle assessment of hatch covers. Around 80 % emissions from steel The project showed that the manufacturing element of a hatch cover’s lifecycle generates about 12 per cent of its total lifetime greenhouse gas emissions, while its operation generates around 6 per cent. The vast majority – around 80 per cent – of the lifecycle emissions are generated in the manufacture of materials, primarily steel. Fortunately of course, steel does have the great benefit of being fully recyclable when a vessel is decommissioned (see figure page 23). Figures vary slightly depending on the type of cover; for example, in the case of the 25-year lifespan of a side-rolling hatch cover, steel and epoxy production account for 73 per cent and 10 per cent of emissions respectively. “We now know which part of the life cycle is most energy intensive and responsible for the lion’s share of emissions,” says Cargotec’s product development engineer, Jouni Lehtinen. “Without this information, there would be no rational basis for engaging in further development work.” Focus on safety In fact, Cargotec’s hatch cover design is so strongly determined by raw material manufacturers, customer requirements and international legislation that there is only a limited scope for the company to directly influence the factors controlling the lifetime environmental impacts of hatch covers. “With these limitations in mind, from the sustainability perspective Cargotec’s system design should focus on material choices and on promoting the safety of cargo transportation and associated personnel,” Mr Lehtinen says. In producing well considered and realised products, Cargotec can have a significant 24 MACGREGOR NEWS 162 indirect impact in areas otherwise beyond its control. For example, it is accepted that hydraulic systems may experience leaks and failures. However, thoughtful design and construction can ensure that such problems do not result in environmental pollution, damage to cargo or hazards to personnel. Four areas for further study The project identified four preliminary areas of sustainable development for further study: functionality, operational safety, materials and energy. Sustainable functionality requires a durable product that will perform as designed for the estimated service life, supported by a comprehensive operation and maintenance manual, effective survey and test schedules, and with spare parts available at relatively short notice. Operational safety sees the minimisation of risks to personnel, cargo and the marine environment. Maintenance and cleaning should be performed with substances that cause no harm to the marine environment. Oil residues should be properly managed and hydraulic system design should minimise risk of pollution, cargo damage, personal hazard With these limitations in mind, from the sustainability perspective Cargotec’s system design should focus on material choices and on promoting the safety of cargo transportation and associated personnel. – Jouni Lehtinen and fire. Cargotec’s plans for the near future already include research into the operating safety of hatch covers, particularly those with next-generation control systems. The choice of materials used in hatch covers should be made in a sustainable way, considering the point of origin, the risk of over exploitation and the desirability of using material produced as near as possible to the manufacturing facility. Potentially hazardous materials should be identified in the design phase and if possible replaced with less harmful materials. In any case all steps must be taken to safeguard personnel and the environment at all stages. The study also showed that the manufacture of certain paints generated a relatively large amount of greenhouse gas emissions, indicating a potential area for future development. Energy efficiency should be optimised in relation to the hatch cover’s mass. While a hatch cover must be strong enough for its designed purpose, excess weight should be avoided to minimise energy consumption when opening and closing the cover. Next steps Of course, the importance of optimising efficiency relates not just to hatch covers but to cargo systems in general. For example, container ships can benefit from lashing bridges, hatch covers and lashing equipment which can increase the ship’s loading capacity and so reduce the energy requirement per TEU and tonne. The initial research undertaken with Lappeenranta University of Technology described only direct effects and did not take these issues into consideration, and the next task is to determine the relationship between direct and indirect energy use. Cargotec delivers its first Shipdex manual &DUJRWHFKDVSOD\HGDPDMRUSDUWLQGHYHORSLQJWKH6KLSGH[VWDQGDUGLVHG SURWRFROWKDWJLYHVVKLSRZQHUVWKH¿QDQFLDODQGRSHUDWLRQDOEHQH¿WVRI DFFHVVLEOHXSWRGDWHWHFKQLFDOPDQXDOVDQGVSDUHSDUWVOLVWV ‘Shipdex’ is short for ‘ship data exchange’ and is a protocol developed to standardise the production and exchange of technical and logistical data in electronic format within the shipping community. Katarina Munter, Manager for RoRo technical documentation services in Cargotec, has been involved in developing the protocol right from the start in early 2007, originally with MacGregor, which was a Shipdex founder member. In October last year, she was able to see the practical results of over three years’ work when Cargotec delivered its first Shipdex protocol to Grimaldi for its 24,000 dwt RoRo newbuilding Grande Marocco, delivered by Hyundai Mipo Dockyard and deployed on the North America-West Africa RoRo and container service run by the Grimaldi Group. Electronic manuals in a variety of formats “Benefits include the ability to reuse data with resulting time and cost savings, along with reduced maintenance costs for technical information,” Katarina Munter said. “Cargotec’s RoRo Marine Service Competence Centre in Gothenburg, Sweden, is now Shipdex compliant and we are converting several more manuals into Shipdex format for Grimaldi”. The Shipdex concept is based on an compatibility to protect existing data investments. Up-to-date information original initiative from Grimaldi Compagnia di Navigazione and Intership, aimed at unifying the information provided by a vessel’s numerous suppliers. The protocol addresses the problem faced by shipping companies when they receive technical manuals in different formats and structures and with differing data quality. Paper manuals present problems with storage space, access and updating, while electronic manuals may be delivered in a variety of different and incompatible formats. Furthermore, a standard data exchange protocol facilitates the use of computerised maintenance management systems (CMMS) and enterprise resource planning (ERP) applications which many shipping companies employ to manage and optimise their maintenance and purchasing processes. Shipdex makes use of S1000D, an international specification for technical publications originally introduced via the aerospace industry. It is supported by an active standards body which ensures that it stays abreast of developing technologies, at the same time monitoring its backward The first delivery consisted of the existing operating and maintenance manual, including the spare parts catalogue, converted into XML-language. The entire manual was divided into about 400 data modules, 230 illustrations and 35 external documents, that is to say drawings, each of which was coded according to rules provided by the Shipdex protocol. “Following the initial delivery, Grimaldi’s IT supplier Spectec carried out a number of tests to ensure that our Shipdex data set corresponds to Shipdex protocol and then uploaded it into Grimaldi’s common source data base,” Katarina Munter explained. “Once this was done, we had a series of discussions with Grimaldi to identify the pros and cons of the installation to allow us to develop the Shipdex data even further.” For Cargotec, a particular advantage of the new protocol is that by providing the customer with up-to-date information about spare parts, for example, the quality of the parts ordering process will be improved. Lead times can be reduced and this will result in increased sales. “Our service organisation will also see important benefits because Shipdex will allow it to obtain essential data about the actual use made of the equipment on board.” Grande Marocco is able to accommodate any kind of rolling, containerised and project cargo and Grimaldi describes its ideal intake as 2,000 cars/vans, 2,000 linear metres of rolling cargo and 800 TEU. The MacGregor RoRo cargo access and transfer system includes fixed and hoistable internal ramps, hoistable cardecks, bulkhead doors and a 250-tonne SWL quarter ramp. 162 MACGREGOR NEWS 25 THINKING AHEAD Electric cranes and hatch cover flexibility enhance efficiency )RUDVHULHVRIHLJKWPXOWLSXUSRVHQHZEXLOGLQJV7KH&KLQD1DYLJDWLRQ &RPSDQ\KDVRUGHUHGPRUH0DF*UHJRU*/(FUDQHVDQGDQHDUO\ LQYROYHPHQWLQSODQQLQJFDUJRKDQGOLQJDUUDQJHPHQWVKDVHQDEOHG&DUJRWHF WRGHYHORSDSXUSRVHGHVLJQHGKDWFKFRYHUV\VWHP Cargotec has received orders for electric cranes, hatch covers and fixed fittings for eight multipurpose 31,000 dwt vessels valued at a total of US$300 million, to be constructed for The China Navigation Company Pte Ltd (CNCo) at Zhejiang Ouhua Shipbuilding Co Ltd (Ouhua), on Zhoushan Island in China. The vessels are scheduled for delivery between January and August 2013. Options also exist for 4 + 4 more ships. Richard Kendall, Managing Director of CNCo, said: “We have particularly focussed on designing a vessel that is capable of appropriate cargo handling and speed performance to operate successfully in a scheduled liner trade, while delivering ground breaking fuel efficiency at normal operating speeds.” 26 MACGREGOR NEWS 162 The electric crane has exceeded our expectations being much easier to drive and place cargo accurately, has very low maintenance requirements and uses 30% less power than conventional electro hydraulic cranes. – Martin Cresswell Rigorous testing The new ships have been designed to achieve very high efficiency for their type. In addition to refining hull lines using computer optimisation and the use of special rudders, propeller nozzles and low resistance paints, a conscious effort to minimise fuel consumption has been made in the choice of machinery. For example, says CNCo, the MacGregor electric cranes use 30 per cent less power than the more common electro-hydraulic versions. The crane order was placed following a rigorous and extensive onboard in-service testing and evaluation programme. As part of its drive to increase its environmental initiatives, in 2006 CNCo had decided to evaluate the benefits of MacGregor electrically-driven cranes with a view to replacing existing MacGregor electro-hydraulic cranes. Easy to drive Martin Cresswell, CNCo Director and General Fleet Manager, said that the trial had Cargotec’s MacGregor GLE electric deck cranes inherit the best characteristics of the previous GL electrohydraulic crane series but use fewer moving parts, maintenance and repair is much easier, and the life expectancy of the components is greater. proved the claims made by MacGregor about the performance of the new crane. “The crane has operated 2,762 running hours accumulated to date. The trial has demonstrated the good reliability of the electric crane and that it is very easy to drive.” “When comparing operation of the new electric crane with its electro-hydraulic predecessor, we have learned that positioning any load, but particularly heavy cargo, is much more direct and more accurate as the crane responds to the driver’s movement of the controls without the initial upward motion”. Pre-order cooperation Svante Lundberg, Sales Manager for MacGregor cargo cranes at Cargotec said: “This order builds on the positive experience already enjoyed by CNCo with our products and service and, in particular, our electric cranes. Furthermore, CNCo appreciated our extensive pre-order co-operation, ensuring that the equipment specified is exactly right to meet the company’s high performance and environmental aspirations for the new vessels. CNCo’s new 31,000 dwt series can carry containers, general cargo, steel, project cargo, agricultural products, dry bulk and heavy cargoes, making them true multipurpose cargo ships 162 MACGREGOR NEWS 27 THINKING AHEAD CNCo is the deep-sea ship owning and operating arm of the Swire group of companies, whollyowned by the group’s parent company, John Swire & Sons. The company is based in Singapore, with offices in Australia, Canada, China, Hong Kong, India, New Zealand and the UK. CNCO’S 31,000 DWT MULTIPURPOSE SERIES AT OUHUA SHIPYARD Length, oa Beam Depth Deadweight, summer Container capacity Holds MCR output at 105 rpm Speed (at 31,000 dwt, 10.5m draft) Speed (at 20,000 dwt) Cranes Hatch covers Fixed container fittings A major upgrade of 20-year-old electrohydraulic cranes on four of CNCo’s dwt D-class multipurpose ships included an extensive electric crane trial. 28 MACGREGOR NEWS 162 199m 28.2m 15.5m 31,000 tonnes 2,082 TEU (147 refrigerated) 5 13,560kW 15.5 knots 19 knots 4 x 60t MacGregor GLE electric • Nos 1, 2 & 5 weatherdeck: MacGregor Lift-away type • Nos 3 & 4 weatherdeck: MacGregor Folding type • Nos 3 & 4 tweendeck: MacGregor Foldtite type • MacGregor hydraulic system MacGregor We are seeing increasing all respects and “We are interest in our electric cranes all machinery is seeing increasand deck machinery as more enclosed within ing interest in companies the central housour electric become aware of the ing, providing procranes and deck economic, operational tection from harsh machinery as and environmental weather, corrosion more companies advantages. and mechanical become aware – Svante Lundberg damage. of the economic, operational and environmenFast and tal advantages. accurate With fewer moving parts, maintenance and repair is much easier and When it comes to operational considthe life expectancy of the components erations, in addition to the absence of is greater than with electro-hydraulic plussing, smoother acceleration and systems”. deceleration makes the equipment Nevertheless, the electric cranes much easier to control. “Line speeds inherit the best characteristics of the are notably faster under part loads, previous GL crane series in almost making it easier to achieve faster cycle Focus on flexibility CNCo’s new vessels are rated to accommodate 2,082 TEU but are also designed to carry general cargo, steel, project cargo, agricultural products and dry bulk cargoes. Tanktops are strengthened for heavy cargoes and containers. “This makes them true multipurpose vessels, which was a welcome challenge for Cargotec’s hatch cover system design team,” said Jussi Koljonen, Sales Manager, Dry Cargo. Being one of the key factors affecting the ships’ performance, the hatch cover system was discussed at a very early stage in the project. “As both MacGregor cranes and MacGregor hatch covers were chosen for this series, the coordination of equipment-related issues, such as crane and hatch cover interfaces, was very easy”, he states. “The shipowner’s needs, requirements and experience on scheduled liner trades were the basis for the cargo system design work, and in close co-operation with the shipowner, our team of experts was able to build an efficient system as a purpose-built combination of lift-away, folding and tweendeck folding hatch covers, complemented with cell guides and fixed container fittings”. As result, holds 1, 2 and 5 are cellular, fitted for 40ft containers with stoppers, which enables breakbulk and steel coils to be loaded on the tanktops with containers above. The weatherdeck hatch covers for holds 1, 2 and 5 are liftaway pontoons operated nonsequentially by crane. The 14 weathertight panels cover a day opening area of approximately 1,358m2 in total for these three times. Crane drivers appreciate the reduced vibration and significantly lower noise levels; these are also important considerations in meeting the strict noise pollution regulations applied in many parts of the world”. With no starting current peak, generator requirements are lower and smoother, while overload protection is more accurate, being based on a load cell and torque measurement. Comprehensive data monitoring is facilitated by the use of a frequencycontrolled drive solution and this allows accurate assessment of both current and predicted system health. Commissioning is easier as each crane is delivered as a complete unit, tested electrically and mechanically, ready for installation on board. hatches. Holds 3 and 4 are designed as multipurpose holds with a centreline girder and tweendecks. The weatherdeck hatch covers for holds 3 and 4 are of the highstowing folding type. The folding pairs, one at each end, are operated by external hydraulic cylinders. The hatch covers are manually cleated and weathertight. The total day opening area for these two hatches is approximately 1,448m². Holds 3 and 4 also have a tailored design of tweendeck high-stowing Foldtite-type covers to maximise the available cargo space. These covers are operated by external hydraulic cylinders and are non-tight. The total day opening area is the same as the weatherdeck. All this makes it possible for the vessel to carry a wide cargo mix in an efficient way. 162 MACGREGOR NEWS 29 MERCHANT SHIPPING The first of two identical 7,500 dwt bulk carriers, Pacific Breeze, fitted with a MacGregor cement self-unloading system. The mechanical loading rate is 1,000 t/h and the pneumatic unloading rate is 2x500 t/h. The vessel was built at Hakodate Dock Co. in Japan and delivered in December 2010. Simple, well proven cement handling solutions )OH[LEOHGHVLJQDQGDUDQJHRIVROXWLRQVDOORZ&DUJRWHFWR PDLQWDLQLWVPDUNHWOHDGLQJSRVLWLRQDVDVXSSOLHURIFXVWRPLVHG HQHUJ\HI¿FLHQWHQYLURQPHQWDOO\IULHQGO\FHPHQWKDQGOLQJ V\VWHPV When designing MacGregor cement handling systems, Cargotec can take advantage of a full range of mechanical and pneumatic conveyors, combined in the best manner to deliver the specified functions and the required cargo handling rate. At the end of January this year, Cargotec received an order from Shin Yang Shipping for MacGregor cement self-loading and unloading systems to be installed on two 7,000-dwt barges being built by the Shin Yang Shipyard in Miri, Malaysia. Delivery 30 MACGREGOR NEWS 162 is scheduled for September 2011 and the barges will trade on two Malaysian routes linking Kuching with Sibu and Miri. The cargo owner is a cement manufacturer based in Sarawak, CMS Cement Sdn Bhd. Pankaj Thakker, Sales Manager for Cargotec Marine Selfunloaders says the pneumatic systems will have rated capacities of 300 t/h for loading and 250 t/h for unloading. “Shin Yang Shipping chose this system from Cargotec because it is a simple, well proven concept and the company recognises that Cargotec has a solid track record in this field. In addition to simplicity and reliability, the system is very environmentally friendly, featuring dust-free operation and low power consumption.” Modular concept ensures flexibility Mr Thakker says the modular concept employed in Cargotec’s MacGregor cement handling sysuntil a new build tems offers ship ownenters service, ers unrivalled levels while a converof flexibility, allowing sion requires only vessels to perform at about three months high capacity rates in off hire. This is virtually any existing achieved by careful port facility, as well planning and the as those planned for prefabrication of the future. steel structures Confidence, a 14,500 dwt, new build cement Kiyomi Maru, a 600 dwt cement carrier built at “Operational before the vessel carrier equipped with a MacGregor bulk handling Hongawara Shipbuilding Co. in Japan and delivered in system from Cargotec delivered in December 2010. February this year. The vessel features a MacGregor selfcircumstances enters the shipThe mechanical loading rate is 1,100 t/h and the loading/unloading system; mechanical loading capacity pneumatic unloading rate is 2x500 t/h. 400 t/h and pneumatic unloading capacity 200 t/h. change and such yard. ” changes may be “The nature of planned or forced the intended trade by factors such as market fluctuations. Our is important and has a direct influence on capacities. Systems can also be equipped with the financial commitment, bearing in mind systems are carefully designed to be able to remote diagnostics, which MacGregor engiaccommodate future alterations, add-ons that a new build self-loading and unloading neers can access via modem.” and upgrades without the need to undertake cement carrier will cost about twice as much major modifications to the original solution. as purchasing and converting an existing The ship owner therefore benefits from subbulk carrier. A new build benefits from lower Applicable to new builds and stantial cost and timesaving if it does become operational costs and limited maintenance conversions necessary to modify a system. For example, requirements and is generally the better an existing cement carrier can generally be option for a long-term shipping contract that Cargotec’s cement handling solutions are modified to cope with a change of receiving allows a longer write-off time. equally applicable to new builds and conversystem from that for which it was originally A conversion project may be more approsion projects. General bulk carriers are very intended.” priate for a shorter contract period, offering suitable for retrofitting cement handling In addition to providing quality hardware, lower initial cost allowing a shorter write-off equipment and any size of second hand bulk MacGregor can also take the strain out of time. Cargotec can provide valuable advice carrier can quickly and easily be converted cargo operations by way of sophisticated elec- into a self-loading and unloading cement carbased on experience and market knowledge trical control systems to conduct the loading to help ship owners make the right choice for rier at a much lower overall cost than a new and unloading operations. their specific requirements.” ship. “Cement loading rates can be as high as Mr Thakker says this is a very popular 1,600 t/h and this puts heavy demands on option, and since 1995 it has represented Long-term commitment a ship’s ballast system. Cargotec can supply about 30% of MacGregor cement handling MacGregor fully automatic, regulated distrisystems installations. Single hull oil tankers As with all sectors of Cargotec’s commercial bution systems ensuring the correct loading also present conversion opportunities. activities, the company places great emphasequence to keep the ship in a level and stable “Ship owners must take into account a sis on the importance of effective long-term condition at all stages of the loading process”, range of factors when choosing between new product support, maintenance and service. Mr Thakker continues. build and conversion. These include the price “The MacGregor Onboard Care (MOC) “Cargotec’s intelligent MacGregor control that second-hand ships can command along agreement is designed to meet a company’s systems can deliver automatic operation with the availability of shipyards and lead strategic and tactical needs. It aims to reduce supervised by just one operator, even when times for machinery supply. It takes a minicosts and improve the return on investment”, handling different grades of cement at high mum of eighteen months from contract date Mr Thakker says. 162 MACGREGOR NEWS 31 MERCHANT SHIPPING Same turnaround times with doubled payload P&O Ferries considers design co-operation from suppliers to be vital, along with support commitment to products and their long-term successful operation Spirit of Britain is the largest ferry to operate between Dover and Calais. However, although it can load almost twice the payload of its predecessors on the route, P&O Ferries’ 49,000gt newbuilding maintains the same inport turnaround time of 45 minutes, benefiting from an outfit of MacGregor RoRo access and transfer equipment from Cargotec. The STX Europe shipyard at Rauma in Finland built Spirit of Britain, and later in the year will deliver Spirit of France, which will join its sister ship on the same route. The 1,750-passenger ferries can carry around 180 trucks and up to 195 cars over 3,746m lane-metres of vehicle space. Width of door critical P&O Ferries says the new ships have been designed to the maximum scale feasible for MacGregor RoRo equipment onboard • • • • • • • • 32 bow door side-hinged inner bow door top-hinged upper front door horizontal sliding stern door side-hinged lift cover trailer lift two bottom-hinged passenger doors a pair of top-hinged rampway doors. MACGREGOR NEWS 162 and that the company’s expertise allowed it to overcome technological and design challenges to meet P&O’s requirements. Experience in ferry industry a must Two-tier access optimises the port turnaround time to just 45 minutes during up to five roundtrips a day. ferries using existing facilities in the ports of Dover and Calais, and within the company they are often referred to as ‘Dover-Max’. The width of doors proved to be the most important criteria, said Mike Langley, project manager for the newbuildings. “The operation of these doors and the reliability required is paramount, as the vessels are on five round-trips a day. Cargotec’s support and service commitment to its products and their long term successful operation is vital.” Göran Hugon, Sales Manager for Cargotec’s MacGregor’s RoRo systems, said: “The high-capacity, high turnaround cross-channel service that P&O provides means that the company’s vessels require a highly-efficient vehicle access solution. The MacGregor vehicle access design ensures efficient port turnaround times. Two-tier access minimises the port turnaround time to just 45 minutes in a schedule of up to five roundtrips a day between Dover and Calais.” Mr Langley said that he was impressed by Cargotec’s professionalism at all stages from design through to finished working systems, When planning new vessels, P&O includes suppliers such as Cargotec in the design process at an early stage, even before going out to tender to shipbuilding yards. “We took a period of due diligence discussing the operational requirements of these particular vessels and their operating parameters with various suppliers before approving the makers list with the contracted shipyard STX Europe,” Mr Langley said. “A proven track record within the ferry industry was a must, and the support infrastructure vital”. Good design co-operation from the supplier is also essential. “We involved Cargotec early on in the project and they worked with us as partners throughout the design and installation stages. On-site training was also done very well. Everybody concerned from the shipyard and the owner commented on the expertise of Cargotec’s site manager, Drejka Wieslaw, and his willingness to help, but it should be noted that his entire team was excellent in work and commitment.” Spirit of Britain Length 213 m Breadth 31.4 m Gross 49,000 gt Passengers 1,750 Freight vehicles 180 + up to 195 cars Lane meters 3,746 m (inc 1,000 m car lanes) Speed 22 knots Propulsion 30,400 kW Classification Lloyd’s Register Flag British Shipowners and operators can be certain that inspections and repair services performed by Cargotec are carried out in compliance with class and statutory requirements &ODVVL¿FDWLRQVRFLHWLHV LQWKH8.DQG,WDO\KDYH FHUWL¿HG&DUJRWHF¶V0DULQH 6HUYLFHRUJDQLVDWLRQDV DQ$SSURYHG6HUYLFH 6XSSOLHUFRQ¿UPLQJ WKHFRPSDQ\¶VDELOLW\ WRSHUIRUPWRFODVVDQG VWDWXWRU\VWDQGDUGV Qualified personnel deliver quality service Cargotec’s Marine Service organisation has recently been assessed and certified as an Approved Service Supplier by Lloyd’s Register EMEA and RINA (Registro Italiano Navale). “In practice, this means that shipowners and operators can be certain that inspections and repair services performed by Cargotec’s Marine Service are carried out in compliance with class and statutory requirements,” says Michael Rüdiger, Cargotec’s Quality Assurance Manager in Marine Service. “This heralds a new era within our organisation.” New training concept Marine Service has built a training concept consisting of training sessions given by the company’s own training teams in product competence centres. The Marine Service Approval Board monitors the development of An engineer’s specific product service certificate is valid for three years, when he or she will be re-tested and re-certified the qualified service network. It ensures that only certified engineers can perform qualified jobs, defined as tasks where the individual engineer must give This is official evidence of the quality service that an evaluation of we provide,” says Michael Rüdiger, Quality Assurance the condition of the Manager in Marine Service equipment after inspection, or make a decision on the actions needed to repair damaged equipment. Troubleshooting is also a qualified job, requiring specific product knowledge in order to decide on the action necessary for rectification and/or repair. An engineer’s specific product service certificate is valid for three years, when he or she will be re-tested and re-certified. This ensures that skills are updated in line with ongoing product development and also refreshes any skills that the individual has not used for some time. For the customer, certified service engineers from a Cargotec service office provide peace of mind in terms of keeping up with legal requirements, increased safety, reduced equipment downtime, and reduced running costs. Cargotec’s Marine Service organisation was assessed and approved for services including: • • • • • the examination of RoRo ships’ bow, stern, side and inner doors ultrasonic hatch tightness testing servicing and maintenance of lifeboats, launching appliances and on-load release gear surveys, servicing and testing of lifting appliances hydraulic tests of low and high pressure cylinders A new UR Z17 certificate valid until 15 September 2013 has been awarded to Cargotec’s Marine Service by Lloyd’s Register EMEA, which is part of the Lloyd’s Register Group covering Europe, the Middle East and Africa from its base in London. 162 MACGREGOR NEWS 33 Greek branch celebrates global service &DUJRWHF¶VPDULQHEXVLQHVVKDVDORQJKLVWRU\LQWKH*UHHNPDULWLPHPDUNHWDQG HQMR\VFORVHUHODWLRQVKLSVZLWK*UHHNVKLSSLQJFRPSDQLHV$WHFKQLFDOVHPLQDU RQ5R5RGHYHORSPHQWKHOGLQ3LUDHXVLQ'HFHPEHUGRXEOHGDVDQRFFDVLRQWR FHOHEUDWHWKHWKDQQLYHUVDU\RI&DUJRWHF¶V*UHHNEUDQFKZKLFKZDVHVWDEOLVKHGE\ 0DF*UHJRULQ criteria including minimising the loss of cargo space and the disturbance to traffic flow during cargo operations. Service agreements iates d business assoc et old friends an ece. portunity to me Gre op of b the d Clu t ha ch ts r, gues r at the Ya After the semina g a buffet dinne w ones – durin – and to meet ne “Our Piraeus branch acts as the local front end for the Greek market,” said Roberto De Gioia, Cargotec’s Regional Manager for Marine service in the Mediterranean. “Our customers’ trade takes their fleets around the world. They all have MacGregor base equipment installed that requires correct and professional care to keep their ships sailing profitably and safely without any time off hire. To mention just a few of our customers, Cardiff owns 98 ships, Tsakos owns 71 and Enterprise owns 77.” The seminar was held in association with Cargotec’s agent, Oceanking. Of particular interest to the ferry operating community, Paul Simmons, Technical Manager for RoRo equipment, talked about the development and installation of flood control doors, a retrofit solution enabling existing vessels to comply with the enhanced damage 34 MACGREGOR NEWS 162 The seminar was a great success and we plan to hold more local seminars focusing on topics that are particularly relevant to the demanding Greek market – Roberto De Gioia survivability requirements of the Stockholm Agreement. He explained how, following the losses of Herald of Free Enterprise in 1987 and Estonia in 1994, action was taken to address the problem presented by uncontained water on car decks. Mr Simmons said that the first MacGregor flood control door was installed on a ferry in 1993, but several solutions have been developed since then, including side-stowing jalousie doors, top-stowing jalousie doors, side-rolling doors and hemicyclic doors. The choice of door type depends on several The benefits of MacGregor Onboard Care (MOC), a maintenance concept which is adjustable to suit each customer’s needs, were explained by Kimmo Kallioniemi, Cargotec’s manager of lifecycle services for MacGregor equipment. “The objective of MOC is to keep vessels always up and running and increase their return on investment,” he said. “Our vision for MOC is to provide solutions that enable you, the ship and terminal owners and operators, to focus on your core business activities.” Important aspects of MOC include the availability of support services, which reduce administration costs, and onboard maintenance services keeping equipment operational and minimising down time. “The seminar was a great success and we plan to hold more local seminars focusing on topics that are particularly relevant to the demanding Greek market. Cargotec’s vision is to be the world’s leading provider of cargo handing solutions and our mission is to improve the efficiency of cargo flow with global presence and local service. Our Greek team works very hard towards these goals and we have a strong belief in the huge potential in after sales activities within this area”, Mr De Gioia concluded. OFFSHORE Contacts Cargotec Corporation Marine Sörnäisten rantatie 23 PO Box 61 FI-00501 Helsinki, Finland Tel: +358-20-777 4000 Fax: +358-20-777 4036 BULK HANDLING Siwertell systems Cargotec Sweden AB Gunnarstorp PO Box 566 SE-267 25 Bjuv, Sweden Tel: +46-42-858 00 Fax: +46-42-858 99 MERCHANT SHIPS Marine Selfunloaders Cargotec Sweden AB PO Box 914 Gesällgatan 7 SE-745 25 Enköping, Sweden Tel: +46-171-232 00 Fax: +46-171-232 99 Cranes Cargotec Sweden AB Sjögatan 4 G SE-891 85 Örnsköldsvik, Sweden Tel: +46-660-294 000 Fax: +46-660-124 55 [email protected] Dry Cargo Hatch Covers & Lashings Cargotec Finland Oy Hallimestarinkatu 6 FI-20780 Kaarina, Finland Tel: +358-2-412 11 Fax: +358-2-4121 256 Lashings MacGregor (DEU) GmbH Reichsbahnstrasse 72 DE-22525 Hamburg Germany Tel: +49-40-25 444 0 Fax: +49-40-25 444 444 Cargotec CHS Asia Pacific Pte Ltd No 15 Tukang Innovation Drive, Singapore 618299 Tel: +65 6597 3888 Fax: +65 65973799 RoRo Cargotec Sweden AB PO Box 4113 SE-400 40 Gothenburg, (Fiskhamnsgatan 2, SE-414 58 Gothenburg), Sweden Tel: +46-31-850 700 Fax: +46-31-428 825 Subsea load handling Cargotec Norway AS Andøyveien 23 N-4623 Kristiansand Norway Tel: +47 91 68 60 00 Fax: +47 38 01 87 01 Winches Cargotec CHS Asia Pacific Pte Ltd 48 Tuas Road Singapore 638500 Tel: +65 68 61 39 22 Fax: +65 68 62 43 34 SERVICE MacGregor (DEU) GmbH P.O.Box 54 10 80 (Reichsbahnstrasse 72) DE-22525 Hamburg Germany Tel: +49-40-25 444 0 Fax: +49-40-25 444 444 AUSTRALIA Sydney Office: Tel. +61-2-464 741 49 Fax: +61-2-464 770 03 • +61-408-494 777 BELGIUM Antwerpen Office: Tel: +32-3-546 4640 Fax: +32-3-542 4772 • +32-3-546 4640 Zeebrugge Office: Tel: +32-50-84 05 50 Fax: +32-50-84 09 50 BRAZIL Rio de Janeiro Office: Tel: +55-21-2516 1790 Fax: +55-21-2516 1743 • +55-21-9121 1986 CHINA Hong Kong Office: Tel: +852-2394 1008 Fax: +852-2787 7652 • +852-9097 3165 Shanghai Office: Tel: +86-21-2606 3000 Fax: +86-21-6391 2276 • +86-1350-1828 932 ESTONIA Tallinn Office: Tel: +372-6-102 200 Fax: +372-6-102 400 • +372-53-018 716 FINLAND Turku Office: Tel: +358-2-412 11 Fax: +358-2-4121 517 • +358-400-824 414 FRANCE Le Havre Office: Tel: +33-235-24 72 99 Fax: +33-235-24 72 98 • +33-611-64 39 42 Marseilles Office: Tel: +33-491-09 52 52 Fax: +33-491-60 90 20 • +33-679-82 65 44 GERMANY Bremerhaven Office: Tel: +49-471-78 041 Fax: +49-471-74 080 • +49-471-78 041 Hamburg Office: Tel: +49-40-25 44 40 Fax: +49-40-25 44 44 44 • +49-40-25 44 41 20 MEXICO Campeche Office: Tel/Fax: +52-938-286-1528 • +1-985-641-3853 THE NETHERLANDS Rotterdam Office: Tel: +31-10-283 2121 Fax: +31-10-429 3219 • +31-10-283 2121 NORWAY Bergen Office: Tel: +47-56-313 300 Fax: +47-56-313 070 • +47-905-873 71 Kristiansand Office: Tel: +47-91-68 60 00 Fax: +47-38-01 87 01 Oslo Office: Tel: +47-23-10 34 00 Fax: +47-22-30 40 15 • + 47-905-873 71 Ålesund Office: Tel: +47-70-10 04 00 Fax: +47-70-10 04 01 • +47-905-873 71 GREECE Piraeus Office: Tel: +30-210-42 83 838 Fax: +30-210-42 83 839 • +30-6974-300 546 PANAMA Balboa Office: Tel: +506-603-45 032 • +1-757-558-4580 INDIA Mumbai Office: Tel: +91-22-2758 2222 Fax: +91-22-2758 2227 POLAND Gdynia Office: Tel: +48-58-7855 110 Fax: +48-58-7855 111 • +48-602-725 088 INDONESIA Batam Office: Tel: +62-778-737 2207 Fax: +91-778-737 2210 ITALY Genoa Office: Tel: +39-010-254 631 Fax: +39-010-246 1194 • +39-335-139 4779 CROATIA Rijeka Office: Tel: +385-51-289 717 Fax: +385-51-287 154 • +385-98-440 260 Zagreb Office: Tel: +385-1-3837 711 Fax: +385-1-3835 563 JAPAN Kobe Office: Tel: +81-78-846 3220 Fax: +81-78-846 3221 • +81-90-4387 9992 Kumozu Office: Tel: +81-59-234 4114 Fax: +81-59-234 0040 Tokyo Office: Tel: +81-3-5403 1966 Fax: +81-3-5403 1953 • +81-90-7188 0377 CYPRUS Limassol Office: Tel: +357-25-763 670 Fax: +357-25-763 671 • +357-99-463 862 KOREA Busan Office: Tel: +82-51-704 0844 Fax: +82-51-704 0414 • +82-51-704 0844 DENMARK Copenhagen Office: Tel: +45-44-53 84 84 Fax: +45-44-53 84 10 • +45-44-538 484 MALAYSIA Kemaman Office: Tel: +60-985-92 129 Fax: +60-985-822 72 Kuala Lumpur Office: Tel: +60-377-828 136 Fax: +60-377-852 131 • +60-122-786 889 Esbjerg Office: Tel: +45-44-53 84 84 Fax: +45-44-53 84 10 • +45-44-53 84 84 Miri Office: Tel/fax: +60-854-28 136 • +60-122-786 889 QATAR Doha Office: Tel: +974-4460 7310 Fax: +974-4460 7314 • +974-5507 1093 RUSSIA St Petersburg Office: Tel: +7-812-493 4284 Fax: +7-812-493 4285 • +7-812-938 0498 Vladivostok Office: Tel: +7-4232-24 34 63 Fax: +7-4232-24 34 62 SINGAPORE Singapore Office: Tel: +65-6597 3888 Fax: +65-6597 3799 • +65-6597 3777 SPAIN Bilbao Office: Tel: +34-94-480 73 39 Fax: +34-94-431 69 45 • +34-609-428 066 Cadiz Office: Tel/fax: +34-956-877 611 Ferrol Office: Tel: +34-696-946 086 Fax: +34-981-354 624 SWEDEN Bjuv Office: Tel: +46-42-858 00 Fax: +46-42-858 99 Enköping Office: Tel: +46-171-232 00 Fax: +46-171-232 99 Gothenburg Office: Tel: +46-31-721 5000 Fax: +46-31-424 946 • +46-31-721 5000 Örnsköldsvik Office: Tel: +46-660-29 40 00 Fax: +46-660-139 77 THAILAND Bangkok Office: Tel: +660-2-726 9516 Fax: +660-2-726 9514 UNITED ARAB EMIRATES Abu Dhabi Office: Tel: +971-2-554 1690 Fax: +971-2-554 1601 • +971-50-4510 715 Dubai Office: Tel: +971-4-3413 933 Fax: +971-4-3413 110 • +971-50-651 0371 UNITED KINGDOM Aberdeen Office: Tel: +44-1224-347 050 Fax: +44-1224-347 051 • +44-7850-313 733 Liverpool Office: Tel/Fax: +44-151-708 4177 • +44-7768-334 419 Newcastle Office: Tel: +44-191-295 2180 Fax: +44-191-295 2188 • +44-7768-334 419 Portsmouth Office: Tel: +44-2392-210 703 Fax: +44-2392-210 734 • +44-7768-334 419 UNITED STATES Fort Lauderdale Office: Tel: +1-954-600-4199 • +1-757-558-4580 Houston Office: Tel: +1-713-681-5452 Fax: +1-713-681-8204 Jacksonville Office: Tel: +1-904-821-0340 Fax: +1-904-821-0850 • +1-757-558-4580 Lafayette Office: Tel: +1-337-231-5961 Fax: +1-337-231-5966 New Orleans Office: Tel: +1-985-892-9833 Fax: +1-985-892-9837 • +1-985-892-9833 New York Office: Tel: +1-914-305-9090 Fax: +1-914-305-9091 • +1-914-305-9090 Norfolk Office: Tel: +1-757-558-4580 Fax: +1-757-558-4581 • +1-757-558-4580 Slidell Office: Tel: +1-985-641-3853 Fax: +1-985-641-3856 • +1-985-641-3583 Note • = 24-hour service numbers 162 MACGREGOR NEWS 35 Advanced technology, dedicated service Cargotec is a world-leading provider of integrated MacGregor marine and subsea load handling systems. Comprehensive MacGregor solutions for subsea load handling, anchor handling, towing and mooring operations optimise overall functionality of a specific ship type, assuring efficiency and full control over critical missions. Cargotec’s global service network enables us to support your ships wherever they operate, ensuring the continuous, reliable and sustainable performance of equipment. Cargotec improves the efficiency of cargo flows on land and at sea – wherever cargo is on the move. Cargotec’s daughter brands, Hiab, Kalmar and MacGregor are recognised leaders in cargo and load handling solutions around the www.cargotec.com www.macgregor-group.com