1.3 MB PDF - Saturday Briefing

November 24, 2007
Historic Hawaii Foundation Honors
Richard Kelley, Jean Rolles
as Kama‘aina of the Year
By Dr. Chuck Kelley
their volunteer work, community and business leadership,
As the sun set last Saturday evening, November 17,
and the contributions of the kama‘aina company they
about 520 people gathered in the Hawaii Convention Center
represent, Outrigger Hotels, which is well known for its
ballroom to honor Dr. Richard Kelley and Jean Rolles – my
commitment to community causes, to its employee ‘ohana,
father and my aunt – as the Historic Hawaii Foundation’s
and to the values of our Island community.”
Kama‘aina (“child of Hawaii”) of the Year.
In her remarks, Kiersten
Founded in 1974, the
Faulkner, Historic Hawaii’s
Historic Hawaii Foundation
Executive Director, said,
works to preserve Hawaii’s unique
Dr. Kelley and Jean Rolles
architectural and cultural heritage.
“exemplify the preservation
Since 1988, its Kama‘aina of
of kama‘aina values in today’s
the Year program has honored
rapidly changing world. Their
community members and
commitment to Hawaii goes to
organizations that have made
the heart of what makes these
lasting contributions to the
islands unique. The contributions
preservation of Hawaii’s historic
of Dr. Kelley and Ms. Rolles are
and cultural places. Richard
legion, and their community
Kelley and Jean Rolles are Historic
spirit is felt in many ways.”
Hawaii’s 20th Kama‘aina of
the Year, and as my Aunt Jean
Ms. Faulkner also announced
observed, the first brother-andthat Hawaii Governor
sister team to be so honored.
Linda Lingle had issued a
Commendation honoring
Draped with lei, like newlyDr. Kelley and Jean Rolles,
minted college graduates, the
that Honolulu Mayor Mufi
two honorees listened as the
Kama‘aina of the Year
Hannemann had declared the day
program opened with an ‘oli
Jean Rolles and Dr. Richard Kelley
“Richard Kelley and Jean Rolles
(chant) specially composed and
Day,” and that the State House of Representatives had issued a
performed for the occasion by The Nature Conservancy’s
Certificate of Recognition, signed by Speaker Calvin Say.
Senior Scientist and Cultural Advisor, Dr. Sam Ohukaniohia
Gon, III. Dr. Gon then translated a brief portion of the
Two videos were then shown. The first beautifully
chant, which included a beautiful poetic reference to my dad
portrayed the work of the Historic Hawaii Foundation and
and aunt as “reeds of inspiration.”
everything it works to preserve. The next video was a tribute
in words and images to Richard Kelley and Jean Rolles and
Katie MacNeil, President of the Historic Hawaii
Foundation’s board of trustees, praised the two honorees “for
Continued on page 4
Saturday Briefing
Page 1
Happy Birthday!
Dec 10: Heather P. Akau, Jenny Y. N.
Wu, Amy M. Dawn, Lito G. Montero,
Heather M. Doeringer, Irene B. Velasco,
Zhi Bo Liang, Herman Chiu, and
Evangeline C. Fernandez.
Dec 11: Clifton A. Kau, Helen G.
D. Bolo, Milan Pavlovic, and Bruce
Musrasrik.
Dec 12: Aileen G. Geronimo, Conxuelo
P. Butay, Ann Y. Harada-Goodell, Amado
D. Duque Jr., Andrew T. Chiu, Jiezhen
Su, Angela M. Brown, Guadalupe A.
Esposo, Carol M. Aceret, and Sidney B.
Daez.
Dec 13: Lorry M. Ijima Sato, Shao Bing
Liang, Nancy G. Morelli, and Renato G.
Garingo.
Dec 14: Jessie P. Jacinto, Imelda Guillermo,
Eddie G. Dolores, Coral N. Livingston,
Dayle S. Hoopai, Jennifer L. Hum,
Shao Huan Liu, Ruthann S. Yamanaka,
Stephanie M. Mau, Christina Iokia, Allan
D. Valdez, and Tuimatagalu C. Togia.
Dec 15: Manuel M. Oro, Russell G.
Helton, Ricardo Damo Jr., Jennifer K.
Ako, Amador D. Manzano, Yue Jun Liu
Li, Paulina Paul, and Qun Hao Huang.
Dec 16: Lacey R. Smith, Lois Sumie
Ajimine, Rahmes C. Relampagos, and
Sang Son Sumida.
Saturday Briefing is published by and for
employees of Outrigger Enterprises Group.
Editor-In-Chief: Richard Kelley
Senior Editor: Marie Casciato
Assistant Editor: Lehua Kala`i
Contributing Writers Employees of
Outrigger Enterprises Group
Visit us online at:
www.outrigger.com/sb
or
www.ohanahotels.com/sb
Submit suggestions, comments,
and news tidbits to Marie Casciato at
[email protected]
or
via interoffice mail to
OEH/Executive Office,
Saturday Briefing
Page 2
Employment Opportunities
If you are interested in the positions listed below and meet the qualifications,
please submit an in-house application obtained from your Supervisor or Human
Resources. If you have any questions, please call Eric Ishikawa at (808) 921-6989.
Application deadline for the following positions is November 30, 2007.
Accounting Assistant (Full Time)
At least three years experience in accounts payable, accounts receivable, and
general accounting required. Must have excellent communication skills, be
proficient in Microsoft Excel, and have 10-key by touch skills.
Housekeeper I-Public Areas (Full Time)
Must be able to work flexible shifts and days. Experience in cleaning public areas
preferred.
Outrigger Fairway Villas
Room Attendant (Full Time)
Must be able to work flexible days and shifts. Experience in cleaning and
servicing guest rooms and/or public areas preferred. Interested applicants may fax
their in-house application to (808) 886-0036.
Outrigger Keauhou Beach Resort
Sales Associate (Full Time)
Will coordinate and assist with sales sites and fam tours, as well as provide
administrative assistance to the property Sr. Sales Manager. Excellent
communication, organization, and attention to detail required. Previous sales
experience in an administrative capacity highly desired. Interested applicants may
fax their in-house application to (808) 324-2543.
Outrigger Waipouli Beach Resort
Reservations/Administrative Assistant (Full Time)
Will provide administrative assistance to the management team. Previous
administrative experience required. Must be proficient in Microsoft Office and
have excellent written and verbal communication skills. Interested applicants
may fax their in-house application to (808) 823-1400.
Calling All Sports Fans!
Revised Shifts
By Jennifer Padre
Thank you to all who have already signed up for the Outrigger
Hotels Rainbow Classic and the Outrigger Hotels Volleyball
Invitational. There will now only be one shift available every night for
each event.
Outrigger Hotels Rainbow Classic
December 19 – 22, 2007
6 p.m. – 9 p.m.
Outrigger Hotels Volleyball Invitational
January 3 – 5, 2008
5:30 p.m. - 9 p.m.
The shifts are filling up, so sign up soon. Just a
reminder, volunteers will receive one free T-shirt, a meal,
parking, and entry to the game.
If you are interested, contact me at 921-6895 or via email
at [email protected], by Wednesday, December 5.
Please leave your name, department, hotel, T-shirt size, and
which event you would like to volunteer for.
Mahalo and hope to see you there!
Neal N. Nakashima
New Corporate Director of Risk Management
By Melvyn Wilinsky
Please join me and
the Human Resources
department in giving our
new Corporate Director
of Risk Management,
Neal N. Nakashima, the
warmest of Alohas as
he joins our Outrigger
‘ohana.
Neal joins Outrigger
after working with Aon
Risk Services for more
than ten years as their
Executive Vice President.
Prior to Aon, he spent
Neal N. Nakashima
more than 20 years in
various capacities in the insurance industry in Honolulu.
Neal began his insurance career in 1978, working at
First Insurance Company of Hawaii, Ltd., in the Personnel
department and over the years steadily progressed through
that organization. He left First Insurance Company to join
local insurance agency, Beck, Kudlich & Swartzman, Inc.,
and became a Partner in the company in 1990, specializing
in handling large commercial accounts.
In 1998, Beck, Kudlich & Swartzman, Inc., became part of
Aon Risk Services, which is where we made his acquaintance.
Since then, Neal has come to know many of the Outrigger
‘ohana and has provided them with guidance in the insurance
area. Neal’s expertise spans the full gamut of insurance, from
implementing safety practices and personnel management,
to handling property and liability claims, as well as claims
management, underwriting, rating, and risk management.
Neal has served as the President of the Hawaii
Independent Insurance Agent’s Association, as well as
President of IBA West, the largest regional insurance brokers’
and agents’ association in the nation. Neal has provided
insurance consultation to many attorneys, as well as financial
institutions in Hawaii, and has authored articles on a
variety of insurance-related topics for the CAI (Community
Association Institute), BOMA (Building Owners and
Managers Association), the Hawaii Real Estate Commission,
and the Hawaii Bar Association.
We are both privileged and proud to welcome Neal
to the Outrigger ‘ohana as our new Corporate Director
of Risk Management. I know he is looking forward to
meeting with each of you and providing you with the same
exemplary service as an Outrigger employee, as he did when
representing us while with Aon.
Moments of Aloha
Outrigger Reef on the Beach
cruise of the islands. On our next trip to Hawaii, we plan
on staying at the Outrigger Reef on the Beach and just
‘hanging loose’ with all the friendly people. Your entire staff
is excellent. Mahalo nui loa.”
Dean & Kathy Lambert
Marion, SC
“We were guests in your lovely hotel on June 14 and 15,
2007. Upon our arrival, we were greeted very courteously
by all staff members (Bell Staff and Front Desk). We
immediately felt welcome. This was our first trip to Hawaii
and your hotel staff made it a very special and memorable
one. Even though renovations were going on,
there was never any inconvenience. Our room
was spacious and beautifully decorated. The
housekeeping staff was courteous and efficient.
The food at the Shorebird was delicious. Service
was excellent. One special staff member stands
our in our memory. I never got his name, but
he was the concierge working during our stay.
He was such a kind, helpful, energetic man.
He treated us like family and involved us in all
the activities that the hotel was offering during
our stay. Any questions we had, he answered
willingly and always with a smile. Please convey
to him our extreme thanks for his kindness.
Our only regret is that we couldn’t stay longer.
Bell Clerk Norine Diorec, Front Services Manager Devin Ouchi, and Bellman Kent Okano
Our cruise ship was leaving on June 17 for a
Saturday Briefing
Page 3
Historic Hawaii Foundation Honors
Richard Kelley, Jean Rolles
Continued from page 1
the ways they have worked to perpetuate a feeling of ‘ohana
and aloha. (See quotes excerpted from the video on Page 5).
Event Chairperson Michael O’Malley and Honorary
Chairperson John Morgan then made the Kama‘aina of the
Year presentation.
Saying “we feel very honored,” Jean Rolles expressed
her deep gratitude and appreciation, and then turned
the microphone over to Dr. Kelley, whom she called “the
spokesman for the family.”
Dr. Kelley said he too was “deeply honored” and
“especially pleased to be sharing this honor with my sister
Jean. We have worked together for so many years and have
always been great friends. She has made many contributions
to our company and our community. I am glad this is being
recognized.
“This award carries a great deal of prestige, and I believe
its source is the sterling nature of the organization that
confers it, the Historic Hawaii Foundation.
“The vital work of this organization goes beyond its
efforts to preserve buildings…. It also includes everything
you do to preserve the bedrock on which our historic
structures rest: Hawaii’s rich culture, traditions, community
and values….
“I’ve seen a lot of changes in my lifetime…. When I
returned home in 1962 after college, medical school, and an
internship and residency in pathology, Hawaii was only three
years into statehood – and the jet age….
“Despite all the changes, however, some things remain
constant. Among the best of them are the values that make
Hawaii so special. Jean and I grew up with those values, and
I’m grateful that we’ve been able to make and keep them an
essential part of the way we do business … the way we relate
to employees, guests, and family.
“I think that living values like ‘ohana (family) …
ho‘okipa (hospitality) … kuleana (responsibility) … respect
… love of place … and of course, aloha … that living values
like these is what distinguishes a kama‘aina company like
ours from other, larger international hospitality companies.
“I think it’s important to always keep in mind that Hawaii
today and Hawaii tomorrow are built on the foundation of
the Hawaii of years past. It is not just structures, but the riches
of culture, tradition, community, and values that make these
wonderful islands unique in the world. So it is our kuleana, our
responsibility, to help keep them alive and well in the years ahead.”
The evening ended to the spirited music of Peter Apo
and the Rainbow Nation Band.
Kama‘aina of the Year Chairperson Michael O’Malley and Kama‘aina of the Year Honorary Chairperson John Morgan presented
Jean Rolles and Dr. Richard Kelley with a State House of Representatives Certificate of Recognition signed by Speaker Calvin Say
Jean Rolles, Michael O’Malley, Dr. Richard Kelley, and John Morgan
Saturday Briefing
Page 4
Excerpts from Video Tribute to
Dr. Richard Kelley and Jean Rolles
Richard Kelley:
“A feeling of ‘ohana, of people taking care of
each other. [That was] one value I extracted
from my childhood.”
“When I came back [to Hawaii from medical
training on the mainland] and became part of
the community, I was always dedicating some
of my time to helping the community with the
spirit that [if ] there’s something out there that
needs to be done, let’s go do it.”
“Being in the practice of medicine, I knew
there were people coming in from the neighbor
islands, accompanying their kids who required
hospitalization … and we had some hotel
rooms … and I tried to match the two of them
up to see if we could help [people] out.”
Kitty Lagareta, Chairman and CEO,
Communications Pacific:
“They helped literally thousands of families
with sick children. If [Richard and Jean] see
something, if they want something to happen,
they just get involved, roll up their sleeves and
do something about it.”
Jean Rolles, her son Scott, Dr. Richard Kelley, and Scott’s wife Ingrid
Fran Kirk, Executive Vice President, Outrigger
Activities Center and Outrigger Entertainment:
“There was a need in Waikiki for watchful eyes,
and Jeannie Rolles helped start the Aloha Patrol.”
Jean Rolles:
“We would report street lights being out, we
found lost children. One patrol one night
spotted a guy who had just robbed an ABC
Store, and we turned that in to the police, and
right away they were on the scene.”
Kitty Lagareta:
“When Jeannie gets involved in something, it’s
not just in name or a passive presence. Jeannie
is a force.”
Alice Guild, President, Friends of Iolani Palace:
“Jeannie Rolles was in the first docent class
[1977] of Iolani Palace.”
Jean Rolles:
“I really have a deep love for the Hawaiian
culture and wanted to learn more about it.
When I was in high school, they did not
teach Hawaiian history in school. We had one
sentence in our history books – that Hawaii
became a territory….”
Continued on page 6
Dr. Richard Kelley’s children Linda Jane, Colleen, and Dr. Chuck
Saturday Briefing
Page 5
Excerpts from Video Tribute
Continued from page 5
Kimberly Agas, Vice President, Outrigger Beachfront Operations
“[Jeannie] embarrasses us sometimes by what she knows of
the history of our islands.”
Jim Barahal, President, Honolulu Marathon Association:
“Richard and Jean both have a tremendous passion and
commitment for Hawaii.”
Richard Kelley:
“I’ve often said that tourism can be the keeper of the culture,
and one of the things that we’ve always focused on was to
bring the Hawaiian culture into our activities.”
Kitty Lagareta:
“All of the Kelleys understood that it was important to share the
culture and the place, and from that developed their Ke ‘Ano Wa‘a
[The Outrigger Way] program, which brings cultural education
and keeps the Hawaiian culture alive and very active with the
employees so that they can then share it with their guests.”
Richard Kelley:
“I’ve always personally wanted to make sure we have music
and dance around our properties, and we’re continuing that
tradition now with Beach Walk.… We’ve had a continual
parade of music and dancers and performers.”
Dr. Richard Kelley and his wife Linda
kama‘aina? Someone that truly believes aloha in their heart
is a kama‘aina, that lives it every day. I think Doctor and
Jeannie are true examples of our warmest kama‘aina.”
Kitty Lagareta:
“Richard and Jean really epitomize kama‘aina values in
their best sense…. When you look at the way they have
run their business and worked as a family and what they’ve
contributed, it’s all about caring about people.”
Richard Kelley:
“When I was a kid and growing up, most of the businesses
here were locally-owned and operated. Hotel managers were
here for a long time and became involved in the community,
were part of the community. They helped the community
out. And to the extent that we’re one of the few kama‘aina
[hotel] firms that are still operating here, I hope we can
continue that for a long time into the future.”
Kimberly Agas:
“They have a business – a very successful business – but at
the same time not forgetting our community, our people,
and ensuring all that we do is pono [just].… What is a
Jean Rolles:
“We all have a responsibility as kama‘aina to share the
love of Hawaii. I feel so privileged to have been born and
raised here.”
Jean Rolles, Mildred Courtney, Linda Kelley, and Dr. Richard Kelley
Saturday Briefing
Page 6
Dr. Chuck Kelley and family friends Marilyn and Tom Reppun
Outrigger Defends its Title at the
Fiji Hotel Workers Association
Volleyball Tournament
By Una Murray
The Fiji Hotel Workers Association Volleyball
Tournament was held this year for the first time in Levuka,
the Old Capital, and the place where the Deed of Cession
was held when Fiji ceded to Great Britain. Forty-eight teams,
comprised of 20 men’s teams, 16 women’s teams, and 20
mixed teams, came to play, but the main target was the
Outrigger men’s team who had reigned supreme for the last
two years.
The Outrigger men’s team was on a hot streak, having
played in five competitions last month, including the Light
House Tournament and the Super Four Competition, which
included all the top teams. The team also played in the
national Championship and won all their games and took
home six trophies.
The men’s team lived up to the hype and easily won all
their games—including the final, where they beat Hide-AWay in two straight sets.
The Outrigger mixed team faced stiff competition
from the newly-formed Levuka Home-stay team who were
considered underdogs but surprised everyone by cruising
through the quarterfinal and semifinal rounds. They gave the
Outrigger mixed team a good run before conceding.
The Outrigger women’s team reached the final for the
first-time—a great accomplishment.
Una Murray, Outrigger’s Public Relations Manager and Tournament
Coordinator, presents Duri Filipe of the Outrigger men’s team
with the winner’s trophy
If that wasn’t enough, John Saumaki of Housekeeping
was named Best Male Player, and the Outrigger Team was
named Best Dressed Team.
Congratulations to everyone who participated in this
outstanding event—you have made us proud.
The Outrigger on the
Lagoon - Fiji
Volleyball Teams
Winners of the men’s team
tournament and the mixed
team tournament;
Best Male Player John Saumaki;
Best Dressed Team; and
highest points scored
Saturday Briefing
Page 7
Lights, Camera, Action
for Housekeeper Richy Reyes
By Barrett Winning
On Thursday, November 15, as most
people were getting ready to go to bed,
Housekeeper Richy Reyes and her husband
were headed to the KHNL Channel
8 Newsroom for her debut television
performance on the 10 p.m. newscast. Richy
was “swapping jobs” with KHNL Newscaster
and Chief Meteorologist Sharie Shima, who
had just a few weeks earlier been a room
attendant for a day at The Wyland Waikiki.
Confident and cheerful, Richy arrived at
the studio and took her seat in front of the
cameras next to Sharie Shima and veteran
anchors Howard Dashevsky and Stephanie
Lum. They quickly explained to her which
camera to look towards, and the next thing
Richy knew, they were taping. With thousands
of viewers watching, including her fellow
KHNL Newscaster and Chief Meteorologist Sharie Shima and Housekeeper Richy Reyes
‘ohana, Richy did a great job answering
questions and talking story about her job.
Richyʻs segment included a narrated video
of attending the daily team briefing, where Executive
of Sharie working as a Wyland Waikiki Room Attendant.
Housekeeper Jin Lee prepares and motivates the department
The story showed Sharie reporting to work bright and early
by many topics of discussion.
at The Wyland Waikiki Housekeeping department a few
weeks earlier. In full maid’s uniform, with signature Wyland
It was clearly evident that The Wyland Waikiki
whale tail pin, Sharie learned the art of cleaning rooms,
Housekeeping ‘ohana takes great pride in assuring that all guests
thanks to Richy’s years of experience. Kudos go out to Sharie,
are VIPs. Their high standards, attention to detail, and aggressive
who rolled up her sleeves and jumped right in to the task of
hospitality are very prevalent and most appreciated. Special
cleaning a guest room. She did everything from collecting the
thanks to Room Attendant Richy Reyes for representing The
trash, to making a triple-sheeted dreamer bed, to fluffing the
Wyland Waikiki to perfection and to General Manager Robin
pillows, not to mention wiping down the granite kitchenette
Graf and Public Relations Account Executive Merissa Uchimura
countertop, vacuuming, replenishing amenities, and folding
of McNeil Wilson Communications for their assistance with this
a toilet paper tip to perfection. Sharie also had the pleasure
KHNL Job Swap.
Outrigger’s 2007
Great American Smokeout
By The Human Resource Service Center
Prize Drawing winner
Heather Doeringer
Saturday Briefing
Page 8
Mahalo to everyone who participated in last Thursday’s Great American Smokeout.
This year we had a total of ten employees who chose to stop smoking for a day.
On Thursday, each of these employees was given a packet containing goodies
and information on how to quit smoking and to help them make it through the day
without cigarettes. As an added incentive, to stop smoking, their names were entered
into a prize drawing. This year’s winners were Ka‘ipo Ho, Sherrie Thomas, and Heather
Doeringer who received $75 Safeway gift cards.
Again, CONGRATULATIONS to everyone who has or is trying to quit. You’ve
made the decision to live a longer, healthier life, and Outrigger applauds your efforts!