3.6 MB PDF - Saturday Briefing
Transcription
3.6 MB PDF - Saturday Briefing
December 5, 2009 Keauhou Beach Resort Announces Return of Cultural Department By Paul Horner APEC - Hawaii Lands a Meetings & Conventions “Olympics” The blessing took place at the entrance of the new Cultural Office in the porte cochere area of the hotel. Kumu Frank Kawaikapuokalani Hewett presided over the blessing and proclaimed that the Cultural department shall be the new “piko” (center) of operations at our property. Also joining us were some key members of the Those of us connected with Hawaii’s multifaceted Travel & Tourism industry were thrilled and excited two Sundays ago when President Barack Obama announced in Singapore that the 2011 Asia Pacific Economic Cooperation (APEC) summit will be held in Honolulu. This meeting of world leaders will benefit the entire state in many ways and, depending on how it is handled, has the potential to restart our Visitor Industry and economy, which have endured significant economic hardship for several years. It is hard to overstate the importance of the APEC gathering for Hawaii. Our state’s foremost meetings and conventions expert, Pris Texeira, told me, “In the world of meetings and conventions, APEC is HUGE! It’s the equivalent of the Olympics for Hawaii in the meetings industry.” The attendance at this year’s APEC summit in Singapore totaled over 10,000. APEC brings together the leaders of 21 Asia-Pacific region economies each year to discuss the status and future potential for trade and investments all around the Pacific Rim. Generally, the heads of state or government from all the countries linked by the Pacific in South and North America, Asia, and Oceania attend, as well as cabinet ministers and other top officials. APEC’s members are Australia, Brunei Darussalam, Canada, Chile, China, Hong Kong, Indonesia, Japan, Republic of Korea, Malaysia, Mexico, New Zealand, Papua New Guinea, Peru, Philippines, Russia, Singapore, Taiwan, Thailand, the United States, and Vietnam. According to Imelda Saad, reporting for channelnewsasia. com, the 2009 summit in Singapore was handled exceptionally well. The city-state “rolled out the red carpet,” and everything ran Continued on page 4 Continued on page 10 On Friday, November 20, 2009 a blessing was held at the Keauhou Beach Resort to welcome the return of our Cultural department. Our new Cultural department includes Cultural Director Kumu Keala Ching, Kumu Hula and co-founder of Nā Wai Iwi Ola; Huaka‘i Supervisor Rolinda Bean, entertainer and co-founder of Nā Wai Iwi Ola; and Huaka‘i Facilitators Healani Kimitete-Ah Mow and Mana Hasegawa. Paul Horner, Matt Hamabata, Executive Director, The Kohala Center, and Anabelle Smith Saturday Briefing Page Toastmasters Worth Its Weight in Gold! By Rie Burson I have been a member of the Outrigger Toastmasters Club since May 2009. I was hesitant to join, as English is my second language; however, now I am very pleased to participate in this bi-monthly meeting. Speaking in public requires a lot of practice; i.e., tone of voice, gestures, pacing, using appropriate words, capturing audience attention, making your point, and presenting a clear conclusion. Achieving all of this takes practice and time. I am pleased to say that my club members have supported Rie Burson and taught me so much. I am grateful to be learning this important skill. The club members and I always encourage and support each other. I have finished my second speech, and I am currently working on my third. The experience I have gained from this course has positively impacted my ability to speak publicly at our Employee of the Quarter gatherings, when conducting staff meetings, and in my daily interaction with fellow employees. This course has proven to be worth its weight in gold, and I am looking forward to what it brings next! Happy Birthday! Dec 16: Lacey R. Smith and Lois Sumie Ajimine. Dec 17: Manual Alforo, Ok Soon Kim, Donald W. Chapman, Shanly Wu, Sharon C.Y. Kim, Ilona A. O’Brien, Teresa Z. Shepherd, Michelle H. Manantan, and Laureano B. Sanchez. Dec 18: Melanie Y.J. Shin and Sally S.I. Lu. Dec 19: Rodel B. Juan, Lianne L. Bryant, and Linda Chong. Dec 20: Jordan K. Halbuna, Kimiko F. Quan, Cynthia M. Cunningham, Fiona Hong, and Sergio Jr A. Pascual. Dec 21: Mary Catherine Choo Loy and Roger U. Ubaldo. Dec 22: Demy S. Tamayo, Arhlene L.T. Honda, Christine C. Kok, and Elpidio S. Oviedo. Saturday Briefing is published by and for employees of Outrigger Enterprises Group. Editor-In-Chief: Richard Kelley Senior Editor: Marie Casciato Assistant Editor: Pila Hanson Contributing Writers: Employees of Outrigger Enterprises Group Visit us online at: www.saturdaybriefing.outrigger.com Submit suggestions, comments, and news tidbits to Marie Casciato at [email protected] or via interoffice mail to OEH/Executive Office, or contact her at (808) 921-6601. © 1984 Outrigger Hotels Hawaii Saturday Briefing Page An Equal Opportunity Employer Employment Opportunities If you are interested in the positions listed below and meet the qualifications, you may���������������������������� ������������������������������� apply online. Please������� go to www.outrigger.com, click on ABOUT OUTRIGGER, then EMPLOYMENT OPPORTUNITIES����������������� . We ��������������� only accept online application���������������������� s for the open listed positions������������������������������ from internal candidates. If ��� you have any questions, please call Chad Teramae at (808) 92�������������������� ���������������������� 1-6989. Application deadline for the following positions is December 11, 2009. Restaurant Supervisor (Full-Time) Will be responsible for coordinating the activities of the staff to deliver quality products and services to the restaurant and banquet/catering customers. Must possess excellent communication, organizational, and interpersonal skills and be able to work flexible days and shifts. Guest Service Manager (Full-Time) A minimum of two years supervisory experience in a hotel guest service environment required. Must be highlyorganized, computer proficient, and possess excellent written and verbal communication skills. Must also be able to work any shift and day. Guest Service Representative (Full Time) At least one year customer service and cashiering experience, preferably in the hospitality industry, required. Must have excellent communication skills, basic computer skills, and the ability to type 30 wpm. Must also be a team player and flexible to work any day and shift. Outrigger Aina Nalu Resort Guest Service Representative (On Call) At least one year customer service and cashiering experience, preferably in the hospitality industry, required. Must have excellent communication skills, basic computer skills, and the ability to type 30 wpm. Must also be a team player and flexible to work any day and shift. Calling All Sports Fans! By Aitogi Totemese Outrigger Hotels & Resorts is once again the title sponsor of the University of Hawaii’s Men’s Volleyball Invitational. We are loooking for volunteers to make this event a success, and you will get to see a great tournament. Penn State, Ohio State, and USC are the teams joining the University of Hawaii team at the Outrigger Volleyball Invitational. Volunteers are needed for the following days and times and will receive a free T-shirt, meal, parking, and entry to the game. Volleyball Invitational - January 7 – 9, 2010 5:30 p.m. - 8 p.m. If you are interested, please contact me at 921-6895 or via email at [email protected], by Thursday, December 10. Please leave your name, department, hotel you are currently employed at, T-shirt size, and which night you would like to volunteer for. Mahalo and hope to see you there! Outrigger on the Lagoon – Fiji Monthly Gathering By Una Murray The vuvale (family) of the Outrigger on the Lagoon - Fiji (FOR) gathered together on Friday 27, November, to honor outstanding employees and those who celebrated birthdays in November. Ilisoni Vibose began the program with a prayer, followed by General Manager Darren Shaw, who welcomed the executives, managers, and staff and thanked everyone for their incredible dedication and hard work. Kelepi Nabainivalu, the Outrigger Volleyball Team Manager, introduced the FOR volleyball teams and officials and presented them with the trophies and medals they won at the Annual Fiji Hotel Workers Volleyball Tournament. Charlotte Steele then introduced Moreen Sharma, who was recently crowned the Digicel Coral Coast Carnival 2009 Seraiya Ganilau Gonewai, Maria Qoreti, Evylin Kumar, Ashika Devi, Priya Dharshani, and Tevita Naqari Queen, and thanked the management and staff for their contributions during the week-long festival. Kini Sarai then had the honor of announcing November’s Award winners. Congratulations to: Susana Raika Back of the House Employee of the Month Anareta Marawa Front of the House Employee of the Month Kirti Chand Manager of the Month The program concluded with the singing of “Happy Birthday” and the cutting of the cake. Back of the House Employee of the Month Susana Raika, Front of the House Employee of the Month Anareta Marawa, Darren Shaw, and Manager of the Month Kirti Chand Saturday Briefing Page Keauhou Beach Resort Announces Return of Cultural Department Continued from page 1 local community, including the current President of Kamehameha Investment Corporation, John Rocha, and Dr. Greg Chun who is the new Vice President of the Keauhou Kahalu‘u Educational department, as well as Matt Hamabata, the Executive Director of The Kohala Center. Our new cultural programming will include cultural activities seven days a week. Daily tours of our cultural sites, Hawaiian language classes, traditional Hawaiian lei making classes, makahiki games, Hula Kahiko, Hula ‘Auana, chanting, hālau presentations, and live Hawaiian entertainment are all a part of our new comprehensive cultural program that starts in late December 2009. Our new Huaka‘i department falls under the umbrella of our cultural programming. Huaka‘i will feature activities that actually took place on this land 500 - 600 years ago, pre-Captain Cook. The activities will include traditional netmaking, lessons in Hawaiian dry-stack masonry, stories and lessons in the construction of the Hōlua sled, and in-depth lessons in traditional Hawaiian hula and chant. These activities will be for the guests that want a much deeper cultural experience. There will be daylight tours that include lunch and evening tours that will include dinner under the stars and lessons about the ancient Hawaiian understanding of the constellations in the night-sky. Huaka‘i will begin operations in mid-January 2010. Diana Pai, Mana Hasegawa, Rolinda Bean, Kumu Keala Ching, Healani Kimitete-Ah Mow, and Puamaile Kimitete Kumu Keala Ching and Matt Hamabata Rolinda Bean, Paul Horner, and Kimberly Agas Imi Peterson and her niece Tymani Hardie Saturday Briefing Page Outrigger Hosts Hawai‘i Pacific University Career Day By Pila Hanson Recently, Outrigger was fortunate to team up with the Travel Industry Management Student Organization (TIMSO) at Hawai‘i Pacific University (HPU) to host a Career Day for Travel Industry Management and Business students attending the University. Over 80 students gathered at the OHANA Waikiki East Poolside Terrace to hear from Outrigger executives and managers about Outrigger, and to learn first hand what it takes to be successful in our industry. Our executives and managers also shared their personal stories and histories and encouraged the students to follow their passions and be willing to take risks in their careers. They also took this opportunity to share the reasons why they believe Outrigger is the employer of choice and a great place to work. Many thanks to our executives and managers who took time out of their busy schedules to speak to our guests: David Carey, Mel Kaneshige, Dr. Chuck Kelley, Barry Wallace, Ruthann Yamanaka, Donna Leong, Blane Yokota, and Kaipo Ho. Also, a big mahalo to all the managers who joined us to network with the students during and after the session! Most of all, mahalo to thank Honza Hroch, Outrigger employee and President of HPU TIMSO, for bringing this idea to life! Kimberly Agas, Director of the TIM Program and Assistant Professor of Marketing and Economics, Dr. Wendy Lam, and Dr. Chuck Kelley Outrigger managers and students from the HPU Travel Industry Management School and Business School Saturday Briefing Page A. David West Remembered By Dr. Richard Kelley and the Outrigger ‘Ohana “We were all saddened to learn of the recent and unexpected passing of long-time Field Sales Manager A. David West at his home in Phoenix. During his 15 years with Outrigger, David touched the lives of so many here and in the hospitality industry from coast to coast. It is not often that someone comes along who makes friends so readily and who truly leaves a legacy of dedication and compassion both personally and professionally. As illustrated by the comments of his friends and coworkers printed below, we all feel so fortunate to have known him. He will be long remembered and truly missed. Aloha David.” – Dr. Richard Kelley “I consider myself very fortunate to have had the opportunity to really get to know A. David. Our eight years of friendship were filled with many memorable moments. A. David was an avid Chicago Bears fan, and it was always a thrill to watch “Da Bears” games with him at Buffalo Wild Wings in Phoenix. On one occasion, I had the opportunity to go kayaking with David in the lakes above Phoenix, and on the drive back to Gilbert, we listened to music and enjoyed the scenery—now that was a good day. A seldom known fact is that his neighbors referred to David as “the pool guy” because he loved to chill at the pool and read a book after work. One Valentine’s Day we—A. David, Tom Wakita, Brad Meader, Don Sato, and myself—were on the road and ended up having dinner at a romantic restaurant. We felt quite out of place—a bunch of bachelors sharing stories of our road trip and talking sports—surrounded by scores of couples sharing a romantic evening, but we still had a great time. Whenever we visited one of David’s accounts, he was always very warmly greeted, and it was evident that he was highly regarded by everyone he conducted business with and that he built many friendships along the way. My fondest memories though were the many hours spent sharing stories of our daughters and how truly cool it is to be a dad.” – Tim Alex “David was based in Chicago and was one of ten Sales Directors comprising the North American Sales team, when I joined the Outrigger Sales department. To meet the market Continued on page 7 Front Row: Alani Liu, Narelle Eichorn, and Shoko Komine Back Row: Bob Giggey, Wendy Frost, Tim Alex, Cindy Cunningham, and A. David West Saturday Briefing Page A. David West Remembered Continued from page 6 conditions after 9/11, a significant consolidation was necessary, and the team was reduced to David, Alani Liu, Cindy Cunningham, Sandy Morrow, and Wendy Frost. In support of the realignment of territories, David agreed to relocate to Phoenix and covered a sizeable territory in the southern part of the country. A number of our key accounts were located in his territory, and they told me consistently of their appreciation of David’s Shoko Komine and A. David West efforts in representing and supporting the Outrigger brands. They liked him, spoke highly of him, and he represented our company well. I did not get to spend a lot of time with David, but when circumstances brought us together in Hawaii or on the mainland, I always enjoyed his company and will remember David as ‘one of the good guys.’” – Peter Jenkins “I knew David for almost 12 years and worked very closely with him during that time. Everyone who met David liked him, and our clients always had wonderful things to say about him. He was a great asset to our Sales team—he will be missed.” Alani Liu “We shared work, laughter, and conversations about David’s daughters and my granddaughter. As a Sales team, we traveled together to Tahiti, Australia, and New Zealand, giving us the opportunity to share many laughs and fun adventures. I’m fortunate to have known David and will always remember watching him, as he interacted with his daughters. He will be missed.” – Sandy Morrow “During the church service held for David West, the priest reminded everyone to celebrate David’s life. In his memory, I would like to share with you a few things about him. His favorite musician was Jimmy Buffett; he loved to read, so we shared many books over the years; David loved warm, sunny weather, so when he and his family moved back to Arizona several years ago, he was where he wanted to be.” – Cindy Cunningham “David wasn’t only a colleague, but he was also a great friend, one of the boys, and an overall kind person. According to George Quesada of Pleasant Holidays, he was one of the best representatives in the Hawaii market. Our customers respected his professionalism and loved David. Whenever we visited a customer with David, they would drop everything to greet him. He could make appointments with customers when no other competitor, destination, or sales person was allowed to visit. David represented Outrigger Enterprise Group with PRIDE, DIGNITY, and ALOHA.” – Tom Wakita We were fortunate to have known and worked with David and he will truly be missed—Aloha, David. Tree Lighting Ceremony and Great Hawaiian Music By Luana Maitland The holidays are here, and the Outrigger Reef on the Beach kicked it off with the Annual Tree Lighting Ceremony on Tuesday, December 1. We started the evening with the Kaleoaloha Keiki Choir, who entertained our guests with Hawaiian and traditional Christmas songs, followed by the lighting of the Christmas Trees. Chosen to do the official tree lighting this year was Lucienne LeBlanc, daughter of Chris and Estelle LeBlanc (Manager, Interactive Commerce for OEG). We ended the evening with the splendid voice of Weldon Kekauoha at the Kani Ka Pila Grille. Kumu Sonny Ching of Hālau Nā Mamo O Pu‘uanahulu stopped by to enjoy the great music, delicious food, and also graced us with his hula. We have more holiday events scheduled, so pack your bags, gather your family, and come stay with us. Upcoming Free Holiday Events at Outrigger Reef on the Beach Christmas Card Making December 9 - 10 a.m. to 12 p.m. Hawaiian Ornament Making December 16 & 23 - 10 a.m. to 12 p.m. Christmas Mele at Kani Ka Pila Grille December 19 & 20 - 4 p.m. to 5 p.m. Employee Christmas Stocking Contest December 21 - 10 a.m. to 12 p.m. Breakfast with Santa - $17.50 Enjoy breakfast with Santa at the Kani Ka Pila Grille on December 22 and 23 from 8 a.m. to 10 a.m. Cost includes buffet breakfast, picture with Santa, face painting, and balloon twisting. December Entertainment at Kani Ka Pila Grille Nightly from 6 p.m. to 9 p.m. Sunday Brother Noland Monday Sean Naauao Tuesday Weldon Kekauoha Wednesday Cyril Pahinui Thursday Kawika Kahiapo & Martin Pahinui Friday Kaukahi Saturday Manoa DNA Schedule is subject to change. Please call 924-4993 to confirm artist for the night. Saturday Briefing Page O-CE-N Bali Employee Outing By Kadek Agus Mulyawan Last week, the employees of the O-CE-N Bali by Outrigger gathered at the Bedugul Botanical Garden for a day of fun and relaxation. The Botanical Garden covers almost 300 acres of land and houses more than 650 species of trees and more than 500 types of orchids. The beautiful rolling hills are the perfect location for picnics, and the employees of O-CE-N Bali made the most of their stunning surroundings. Employees participated in lots of fun games and enjoyed great food. The idea for the gathering was to bring all the employees together to strengthen the bonds of friendship and to cultivate teamwork and the sense of ‘ohana (family). Our thanks to everyone who helped with this special event; we look forward to the next outing! O-CE-N Bali by Outrigger team Moments of Aloha Outrigger Regency on Beach Walk “We just wanted to send you a thank you Walter [Tolentino] for taking care of my mum and dad, Mary and Ian Anderson. Dad (Ian) had to go to hospital and you put Mum (Mary) back up in her same room for a couple of days while Dad got on his feet (this was back in September). They have spoken so highly of you weekly when we see them and can’t believe how kind you were to them. So from all of us, the biggest thank you, and we will come and thank you in person when we are there next September. Have a wonderful Christmas and all the best for the New Year. Colin, Luana Anderson Mary and Ian Anderson too! Via e-mail Saturday Briefing Page Walter Tolentino Exciting Times Ahead for Outrigger’s Australian Operations By Grant James The team at Outrigger’s Australian operations hosted a week-long tour “Down Under” for Executive Vice President and Chief Financial Officer, Mel Wilinsky to investigate future property growth opportunities. While here, we couldn’t miss the opportunity to show Mel around the new Outrigger Little Hastings Street Resort & Spa under construction in the holiday playground of Noosa, a two-hour drive north of the Queensland capital, Brisbane. Meeting with the development team from Leighton Properties and Macquarie Group of Companies, Mel was shown around the A$300 million resort boasting 197 rooms, luxuriant day spa, private theatrette, bar, dining and conference facilities. Due to open in mid-2010, the resort comprises eleven uniquely-designed buildings that have been built in a way that respects the environment and at the same time, takes full advantage of the existing habitat of old growth trees and geographic formations. The buzz in the area, which attracts 1.7 million visitors annually, is apparent given Outrigger Little Hastings Street Resort & Spa is the first internationally-managed resort to be built in Noosa in over 20 years. The strong eco-design principles of the resort mirror its exceptional location beside Noosa National Park, with sweeping views of the world-famous Laguna Bay and northern sandy stretches to Double Island Point. In addition to visiting our Noosa project, Mel took the opportunity to meet with major developers currently building 4 ½ -star resorts on the Gold Coast and in the Whitsundays, the latter being the gateway to the islands of the Great Barrier Reef. There are certainly promising times ahead for Outrigger’s growth in Australia, and while the world has experienced some very difficult economic times, the Australian economy is showing good signs of recovery. We look forward to welcoming Mel again in the not too distant future. Mel Wilinsky, Narelle Eichorn, and Paul Brogan, Associate Director Macquarie Capital Funds and a Director of Viridian Village project Narelle Eichorn and Grant James Saturday Briefing Page APEC - Hawaii Lands a Meetings & Conventions “Olympics” Continued from page 1 with “clockwork precision.” The host committee recruited some 2,000 volunteers to help a cadre of paid workers spruce up the local infrastructure and public areas. They also very successfully focused on the overall experience and hospitality. Paraphrasing a quote in the Saad article: Ambassador Michael Tay, Executive Director of the APEC secretariat, said, “It was amazing to walk into any establishment and have a Singaporean come up and say, ‘How can I help you? Would you like to go to this place? Would you like to go to that place?’ They will walk with you, talk with you, and it happens everywhere in Singapore.” The minute I heard the announcement of APEC Hawaii 2011, I called Pris Texeira on her mobile telephone to pledge Outrigger’s support. Pris was quick to give credit to East-West Center President, Dr. Charles E. Morrison, for stepping up to the plate to lead the team that prepared Hawaii’s bid to host APEC. Although he is neither a tourism industry professional nor a meeting planner, he recognized the enormous opportunity. Overcoming naysayers and skeptics, he led the charge for this major undertaking. Pris also praised the work of Hawaii Tourism Authority President Mike McCartney. With years of political experience, Mike knew that even if Hawaii submitted the best bid, it might go nowhere without the involvement and support of both our congressional delegation and the business community. Mike partnered with Dr. Morrison to Hawaii Tourism Authority President secure the support of our Mike McCartney congressional delegation, the military (U.S. Pacific Command – PACOM), and a host of Hawaii business leaders, including Outrigger CEO David Carey. Now, some may feel like the proverbial barking dog that has sunk its teeth into the tire of a car it was chasing. We captured APEC. What will we do with it? Is Hawaii up to the challenge? I think we can do the job with memorable flair and efficiency, but it will take a lot of very hard work and expert organization. Security will be a major concern, greater perhaps than for any other event ever held here. Many will recall the riots that broke out in Seattle during the World Trade Organization’s Ministerial Conference in November 1999. There were even some peaceful protests staged in Hawaii Saturday Briefing Page 10 during the Annual Meeting of the Asian Development Bank held at the Hawaii Convention Center in May 2001. Hawaii’s leaders from business, labor, and the state and city governments should all vow to put aside their differences and come together to make APEC Hawaii 2011 the best major international meeting that has ever happened in our state, if not the Pacific area or the country. It is going to take a lot of commitment from everyone – a positive attitude, a passion, and a belief that we can join forces to upgrade our tourism infrastructure and training during this era of economic challenges. I saw this happen in Denver last year when everyone in the city worked around the clock to host the Democratic National Convention (DNC), where Barack Obama was nominated as candidate for president. As in Singapore last month, everything ran with “clockwork precision” in the Mile High City. The DNC was actually a much larger event than APEC. Tens of thousands of delegates, media representatives, and politicians needed to be housed and moved around the metropolitan area. The possibility of massive protests, riots, or terrorist activities was enormous. But thanks to good planning and nearly flawless execution, there were only a few minor hitches, and from my point of view, and that of almost everyone, including the many Hawaii delegates I spoke to, everything went extremely well. The reputation of Denver as a place that can handle a major meeting is, like the city itself, a mile high. I believe APEC Hawaii 2011 is the stroke of luck Hawaii’s economy so desperately needs. This is our chance to conclusively prove that our island state is not only a great place to relax and enjoy beautiful weather, sparkling oceans, and many unique multi-cultural experiences, it is our opportunity to prove conclusively that Hawaii is also a place where those unique features are not distractions but catalysts that actually promote and enhance serious business get-togethers, high-level meetings, and groundbreaking, world-changing idea exchange. On the other hand, we should keep in mind that having the spotlight shining on us gives the world an unparalleled opportunity not only to see the beauty of Hawaii as both a destination and a legitimate place to do serious business, it illuminates blemishes too—the deplorable state of public restrooms at many beach parks and poorly maintained roads come quickly to mind—so we should work hard to clear up such blemishes well before the delegates arrive. In fact, we should do this as soon as possible, since these blemishes are visible, every day of every year, to our state’s nearly 7 million annual visitors, the source of powerful “word-of-mouth” reputation. Imua, Hawaii – Let’s make APEC Hawaii 2011 No Ka Oi!!