www.pocruises.co.uk - Complete Cruise Solution

www.pocruises.co.uk
Bring the world of P&O Cruises to life with a visit
to our website. Get to know our ships before you
sail, watch them on our webcams, view videos of
the destinations you’re considering for your next
holiday and find out more about every aspect of life
on board. Packed full of information, our website is
designed to make your life easier – from helping you
decide which region most appeals and which ship
to sail on, to booking online or even reserving your
shore excursions before you depart.
Best Cruise Operator Website Winner 2008
www.pocruises.co.uk
Manage your booking
Booking around the clock
Having spent over 170 years sailing the world’s oceans,
we know many of the destinations we visit intimately. As
a result, our range of shore excursions visit some of the
more unusual hidden treasures, as well as the renowned
attractions. You’ll find full details of all the shore
excursions available in each port in the ‘Destinations’ and
‘Cruise Personaliser’ sections of our website.
You need never miss out on any of our fantastic
savings as details of all our current cruise offers can
be found on our ‘Find & book cruises’ pages. You can
even save an additional 5% if you book your next
P&O Cruises holiday online.
Once you have booked, the ‘Cruise Personaliser’ area
of our website allows you to reserve your chosen shore
excursions and enjoy the convenience of completing
your travel forms online. You can visit these pages
directly at www.pocruises.co.uk/cruisepersonaliser­­
Just follow the user-friendly steps to book from
the comfort of your home. Choosing your cruise,
cabin and dining arrangements couldn’t be easier.
Available 24 hours a day, seven days a week, our
convenient and easy to use online booking facility
gives you industry standard Internet security, realtime availability, instant confirmation and, most
importantly, peace of mind.
Join the P&O Cruises
community online
If this is your first cruise, why not chat to other
holidaymakers on our ‘Community’ message board?
A great way to ask any burning questions, gauge
others’ opinions and talk to like-minded people, you
can pick up some useful tips from passengers who
have sailed with P&O Cruises already.
After your holiday, this is the perfect place to
keep in contact with newfound friends and share
your experiences, having experienced a cruise
for yourself, you can be the one to offer help and
advice to newcomers.
Save an additional 5% when you book online
Discover your destination
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How can we help?
Create an online account
Visit the Cyber Reef
You can get acquainted with your ship before you
even step foot on board. ‘Our ships’ website pages
allow you to get up close and personal with the whole
P&O Cruises fleet. You can even explore each and
every public room, including the type of stateroom
that will soon become your home from home, with
our virtual tours. Find out even more about the
facilities and services available on board in the
‘P&O Cruises experience’ pages.
Choosing a holiday can be a complex decision
and you’re sure to have lots of questions if you’re
considering your first cruise. The ‘How can we help?’
section of the website features all sorts of commonly
asked questions and answers, on anything from
dining options, to facilities for families and special
requirements. Find out about arrangements for
getting to and from your ship, how to keep in touch
when away and what to expect when going ashore.
To set up an account go to www.pocruises.co.uk/youraccount then fill in your
details as requested. As soon as you’ve registered you can start enjoying the online
features, including managing your details and future holidays with us; searching
and reserving shore excursions; providing your pre-cruise information; viewing your
cruise history; viewing your Portunus Club points and status; viewing any eligible
holiday offers and gaining access to the community message board and forums.
The Cyber Reef at www.pocruises.co.uk/reef is an action packed watery world
full of fun, games and fascinating facts. Designed for children aged 2 – 17
this colourful, interactive site is the perfect way youngsters can get excited
about coming on board. It has dedicated sections for each of the age-specific
groups: Splashers – for two to four year olds, Surfers – for five to eight year
olds, Scubas – for nine to 12 year olds, and H2O – for 13 to 17 year olds. From
meeting the Reef Rangers to exploring the on board children’s clubs and
decorating your computer, there’s lots to see and do.
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www.pocruises.co.uk
There’s nothing quite like experiencing a new place
for the first time, but if you can’t decide where in the
world to visit or just can’t wait until you arrive, visit our
‘Destinations’ area of the website. Here you’ll find a short
film giving a real feel for each region, in-depth detail
about every single one of our ports - including shore
excursions - and a month-by-month weather breakdown.
There’s even an interactive Google map which allows you
to zoom-in for a closer look. Specific details about the
main attractions in each port of call can also be found in
the summary of your selected cruise.
Get to know your ship
celebrate in style
Celebrate
in style
Where better to celebrate a special occasion than on board a P&O Cruises
superliner? Whether you are celebrating a landmark birthday or would like
to get married at sea, P&O Cruises can offer you the perfect package.
Weddings at Sea
The enduringly romantic notion of being married
by a Captain at sea can now be a reality on board
our ships, with the exception of Azura. Whether you
intend to have your nearest and dearest present or
to keep the occasion to a select few, you will benefit
from P&O Cruises attention to detail and renowned
standards of service. Our on board Wedding
Co-ordinators give you infinite peace of mind and our
Weddings at Sea package includes everything you
could need for the perfect day:
For further information please contact our
Wedding Planners on 0845 351 0353, email
[email protected] or visit our website,
www.pocruises.co.uk/weddings. We will be pleased
to send you a Weddings at Sea brochure, containing
further details, prices and booking information.
•an attractive wedding ceremony venue
•special VIP treatment
•two fresh floral arrangements to adorn the
ceremonial location
•traditional wedding music (or your choice of music)
•a romantic wedding ceremony at sea conducted by
the Captain
•a commemorative wedding certificate
•a bottle of champagne
•an on board Wedding Co-ordinator
•invitations and thank you notes
•An additional 5kg luggage allowance for both the
bride and groom if travelling on a P&O Cruises
charter flight
•5% discount for parties of 10 or more
Our carefully created range of special occasion
packages offers the perfect way to treat a loved
one, a friend or even yourself. They include luxury
items such as a bottle of champagne, hand-finished
chocolates, formal portrait photographs and
relaxing spa treatments – all chosen to ensure those
wonderful memories never fade. For further details,
please refer to the Gift Collection brochure†.
Terms & Conditions: Weddings are available on sea days, with
a minimum of three month’s notice. Wedding venues have
limited seating capacity.
Occasion Packages
We know that every bride and groom will have
different expectations of their big day and so we offer
you the chance to tailor your wedding arrangements
to your own specific wishes, with an extensive range
of optional extras such as a wedding cake, bouquets
and buttonholes, photographs, a wedding video and
an on board reception.
Wedding Savers
Renewal of Vows
You can also re-create the romance of your wedding
day by renewing your vows on board in a ceremony
conducted by the Captain*. We require a minimum of
two weeks’ notice to organise your Renewal of Vows
ceremony.
We have a range of gifts for you to choose
from, including:
• relaxing spa treatments to refresh and rejuvenate
the mind, body and soul
• a selection of fine European and New World wines.
• beautiful floral arrangements – whatever the
occasion
• formal portrait photographs to capture those
moments on board you will treasure forever.
• clothing and souvenirs as a lasting memento of
your holiday
To ensure that we are able to provide the gift or
occasion package of your choice, please make sure
that you place your order at least two weeks prior to
the start of your holiday.
†You can view the full range of available gifts on our
website at www.pocruises.co.uk/gifts or order your
copy of the Gift Collection brochure by phoning 0800
111 4141. To order a package or a gift, please advise
your Travel Agent or contact our Reservations Centre
on 0845 3 555 333, or call 0845 3 584 444 if you
are travelling on a world voyage.
*Please note that if the Captain is unable to conduct the
ceremony, his Senior Representative may be asked to
perform the role on his behalf. Ceremonies on deck are only
available on certain ships.
Page 228
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So that as many of your friends and family can join
you for your special day, we are delighted to offer a
5% discount on the adult brochure fare less Early Bird
Saving for groups of 10 adults or more travelling on
the cruise.
Gifts
Your questions answered
Travelling to your ship
Q. What travel arrangements are available to and
from Southampton?
A. The majority of our cruises leave from and return
to our cruise terminals in Southampton. You can
choose to drive and leave your car in a secure car
park near the terminal. This service is operated by
Cruise and Passenger Services Ltd. Alternatively,
if you live a distance from Southampton, then
you may wish to travel to Southampton by coach.
Arrangements can be made with Eavesway Travel
Ltd. Full details of both options follow.
CRUISELINK Coaches
Eavesway Travel Ltd operates coach services from
departure points across the UK direct to the cruise
terminal and return for 2010 cruises which depart
from and/or return to Southampton. A service will
also operate to Southampton for cruises N027/A,
E023 and A018/A and from Southampton for cruises
N105/A, E106 and A106/A. This service may not be
Eavesway operated services. Please see ‘What are
the travel arrangements for fly cruises?’ opposite for
further details.
All coaches are equipped with reclining seats, are
non-smoking and normally have WC and washroom.
In addition comfort stop(s) are made en route.
If you are travelling on a fly-cruise please take note
of the baggage allowance on your flight. For the
health and safety of the Cruiselink drivers and porters
handling the luggage, there is a maximum weight
limit of 20 kilos per item. Luggage is limited to
three pieces per person on the Cruiselink coaches.
Eavesway Travel does not operate a service on our
two night Party Cruises. Eavesway are also able to
provide transport for mobility impaired passengers
travelling in a wheelchair. These bookings can only
be made via their Specialist Reservation Department
on 01942 727985.
Please note: that unless otherwise stated, the above coach services do
not form part of the holiday provided by P&O Cruises under the terms
and conditions of this brochure. These services are independently
operated by the company concerned under their terms and conditions
and fares are subject to change. All coach service cancellations will be
subject to an administration fee of £5 per person.
Page 230
Single
Fare per
Adult
£53
Abergele
£80
Aust (Severn View Services M4)
£61
£41
Bangor
£93
£62
Barnsley
£75
£50
Birmingham N (Hilton Pk Svcs M6)
£62
£41
Car parking in Southampton
If you are sailing round trip from Southampton, you
can drive to the terminal where there is a specially
arranged car parking service. Contact Cruise &
Passenger Services Ltd at www.candps.com/parking
or call 023 8033 4883.
Cruise Duration (Nights)
Car Park Rates
2
£26
£45
Birmingham S (Hopwood Pk Svcs M42)
£59
£39
3
Blackpool
£78
£52
4
£50
Bolton
£75
£50
7
£73
Bradford
£78
£52
Bridgend (Sarn Park Services M4)
£67
£45
9
£89
£96
Cambridge
£76
£51
10
Cardiff (West Services M4)
£65
£43
11
£103
12
£112
Carlisle
£104
£69
Cherwell Valley Services (M40)
£57
£38
Chester
£74
£49
13
£118
14
£126
Colwyn Bay
£86
£57
Glasgow
£116
£77
15
£135
Heathrow Renaissance Hotel
£52
£34
16
£143
Holywell
£76
£51
Knutsford Services (M6)
£72
£48
17
£149
Lancaster (Forton Services M6)
£83
£55
18
£159
Leeds
£78
£52
21
£182
Leicester (Forest East Services M1)
£62
£41
22
£189
Leigh Delamere Services (M4)
£58
£39
23
£195
Letchworth
£73
£49
Liverpool
£75
£50
24
£204
Llandudno Junction
£88
£59
25
£211
London (Heathrow)
£57
£38
26
£220
Newcastle upon Tyne
£104
£69
35
£270
Newmarket
£81
£54
36
£274
Newport (Gwent)
£62
£41
N’hampton (Rothersthorpe Svcs M1)
£59
£39
(Washington Services, A1M)
Norwich
£91
£61
Nottingham (Trowell Services M1)
£67
£45
Pont Abraham Services (M4)
£73
£49
Port Talbot
£71
£47
Preston
£78
£52
Rickmansworth
£62
£41
Scotch Corner (A1M)
£101
£67
Sheffield (Woodhall Services M1)
£72
£48
South Mimms Services (M25)
£67
£45
Stoke-on-Trent (Keele Services M6)
£67
£45
Swansea
£72
£48
Swindon
£56
£37
Thetford
£85
£57
Warwick Services (M40)
£57
£38
Wetherby (A1M)
£86
£57
Please note; these car parking rates exclude cruises X101 and X102.
Rates for these holidays will be available from October 2009. Please
visit the Cruise Passenger Services website after this date to book and
for more information. Unless otherwise stated, the above car parking
services do not form part of the holiday provided by P&O Cruises
under the terms and conditions of this brochure. These services are
independently operated by the company concerned under their terms
and conditions and fares are subject to change. All car parking service
cancellations will be subject to an administration fee of £9 per person.
Q. What are the travel arrangements for fly-cruises?
A. For cruises N027/A, E023 & A018/A, where you sail
from Southampton and fly back to the UK, we offer
a complimentary coach service from the designated
airports to Southampton on embarkation day so
that you can park at the airport and your car will
be awaiting you on your return. For cruises N105/A,
E106 & A106/A, where you fly to the ship and sail
back to Southampton, we offer a complimentary
coach service from the cruise terminal back to your
We’ll send you provisional flight timings 10-12 weeks
before you travel. All flight times are approximate
and subject to change. P&O Cruises has no control
over changes airlines may make to flight times but
will inform you of any changes.
Premium seat upgrades
You can upgrade to a premium seat on a number
of our charter flights from £199 per person return.
For transatlantic cruises we offer upgrades at a cost
of £99 per person one-way. Benefits include larger,
more comfortable seats. Upgrades to premium
seats are subject to availability, must be purchased
on a roundtrip basis where available, and are not
always offered on all of our UK regional departures.
If premium seats are withdrawn from a particular
flight for any reason, the upgrade supplement for
that flight sector will be refunded in full. For further
information please contact our Flights Reservations
on 0845 3 555 333.
Scheduled flight alternative
If you would prefer to take a scheduled economy
flight, our Flights Department can arrange flights
to/from Barbados at a supplement from £379 per
person one-way or £699 per person return. They will
also be happy to provide a quote on your preferred
carrier for upgrades to premium economy, business or
first class. We regret we are unable to offer scheduled
flights to/from Acapulco. Scheduled flights are
subject to availability and from/to London only and,
depending on flight schedules, it may be necessary
to arrange overnight hotels before or after your cruise
at your own expense. You will need to check-in and
collect your own baggage however, we will provide
transfers to/from the ship at no extra cost.
All flights - please note
a) Airlines reserve the right to refuse travel on
medical grounds. You must notify us of any
medical conditions or other requirements for
airport assistance (only available after check- in)
or special arrangements on your flight. You may
be required to provide additional information
to the airline in order that they can assess your
fitness to fly. Several airlines are unable to carry
passengers who require oxygen during part or
all of the flight. If you do have this requirement
Q. Can I park at the airport?
A. Details of airport parking facilities will be sent to
you 2-3 weeks before travel.
Q. Do you offer hotel stays before my flight?
A. If you are flying from London Gatwick or
Manchester and have a long journey to the airport,
we can arrange an overnight hotel stay for the
night before your flight, from £119 per room. If you
would like to take this option, please let us know at
the time of booking. Hotel bookings are subject to
availability, no refunds can be given for cancellation
within 7 days of your stay and the price excludes
breakfast and transfers.
Packing for your holiday
Q. How much luggage can I bring?
A. On cruises sailing from and returning to
Southampton, you can bring as many bags as you
can comfortably fit into your stateroom. Just bear in
mind that each piece of luggage should weigh no
more than 23kg (20kg if travelling on a Cruiselink
coach) for handling purposes. Please note storage
space on Artemis is restricted. On fly-cruises the
baggage restriction will also be 23kg per person. For
cruises of 3 nights and under, you will be asked to
carry your own luggage on board. If you would prefer
to have your luggage delivered to your stateroom,
our luggage handlers will be happy to provide
luggage labels when you hand over your luggage at
the terminal before proceeding to check-in.
Q. What should I wear?
A. To help you pack for your holiday, below you’ll
find a description of the different dress codes we
operate and upon which ship they apply. If you do
forget to pack something, then don’t worry as our
shops carry a wide range of leisurewear and formal
clothing.
Daywear
Casual shirts, shorts, trousers and beachwear are
ideal. For going ashore and walking on deck, flat
comfortable shoes are a must. You will also need
a lightweight jacket or coat for cool evenings and
occasional showers. Don’t forget sun protection
cream, a sun hat and sunglasses as the sun is much
stronger at sea. Packing a spare pair of glasses and
an ample supply of any medicines you are taking is
also a good idea.
Formal
This is the opportunity for ladies to wear formal
evening wear such as an evening dress, smart
trouser suit or a cocktail dress. For men, a dinner
jacket or tuxedo are the norm, otherwise a dark
lounge/ business suit and tie or formal national
dress is fine. (Applies to all ships).
Semi-Formal
Ladies can wear anything from tailored trousers to
smart separates or an elegant dress, while men are
required to wear a smart shirt and trousers with a
jacket such as a blazer or sports jacket. A suit and
tie may be worn but is not compulsory. (Applies to
Arcadia, Artemis, Aurora, Azura and Oriana only).
Smart Casual
Stylish resort or leisurewear is ideal, for example
casual separates or dresses for ladies and open-neck
polo shirts and casual trousers (not shorts) for men.
A jacket and smart trousers may be worn but are
not compulsory. Smart dark denim may be worn
however we request that the following items are
not worn: sportswear, e.g. trainers, football shirts
and tracksuits. Bring your brightest clothes for our
Tropical evenings. (Applies to all ships).
For a typical two week cruise:
Oceana and Ventura - there are normally four
Formal evenings and ten Smart Casual evenings.
Arcadia, Aurora, Artemis, Azura and Oriana– there
are normally four Formal evenings, four Semi-Formal
evenings and six Smart Casual.
However in extremely hot temperatures these
dress codes may be relaxed. We will send you
confirmation of the specific details of your cruise
with your travel documents.
Children: The dress code is applicable to all
passengers of 18 years and over and we request
that on Formal or Semi-Formal evenings children
wear, as a minimum, Smart Casual dress, however
on these occasions dark denim is not permitted.
Please do not wear your swimsuit in the lounges,
interior bars, restaurants or reception area. A shirt
and suitable footwear is required while indoors
and when using the buffets. In the evenings all
restaurants and bars comply with the dress code of
the evening.
Dining on board
Q. What dining options are there?
A. On all our ships, we have lots of dining choices
specifically designed to add greater flexibility and
spontaneity to your time away. As you would expect
from any world-class restaurant or hotel, the care
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www.pocruises.co.uk
RESERVATIONS SHOULD BE MADE WITH:
Eavesway Travel, Bryn Side, Bryn Road,
Ashton in Makerfield, Wigan, WN4 8BT
Tel: 01942 727985 Fax: 01942 271234
Email: [email protected]
Online: www.eaveswaytravel.com
Coach Service
From
Return
Fare per
Adult
Flights to Barbados normally depart the UK in the
morning and arrive the same afternoon, whilst
inbound flights are overnight departing in the
afternoon and arriving in the UK the following
morning. The departure day may differ for flights
to Acapulco depending on the airline schedules.
They may depart the UK in the morning and
arrive the same afternoon, or depart the UK the
previous evening and arrive the following morning,
whilst inbound flights may arrive into the UK early
afternoon. Please note that, all flights to and from
Acapulco require a technical stop of approximately
1.5 hours. You will normally remain on board during
this time. If you are travelling to the Caribbean/
Mexico you may be required to complete an ESTA
application - refer to your flight notification for
details. (Please see page 234 for further details
on ESTA).
then advance arrangements need to be made at
additional cost.
b) If you have any special dietary requirements
including child meal requests, please advise us
at the time of booking or at least 7 days prior
to travel. We are unable to guarantee that all
requests can be met.
c) O
nly fully fit and mobile passengers may occupy
exit row seats. These seats may therefore only
ever be assigned at the discretion of the airline
at check-in.
d) D
ue to the configuration of the aircraft, it may
not always be possible to obtain seats together.
e) All flights are non-smoking.
f) All flight times, air carriers and flight routings are
subject to change. Flights will not necessarily be
direct or non-stop. P&O Cruises will inform you of
any changes.
g) P &O Cruises will determine the city airport i.e.
for London, either Heathrow or Gatwick may be
used. Where a choice of UK departure airports is
offered, this is subject to availability.
h) P lease note that air credits are not applicable to
passengers booking consecutive cruises during our
fly-cruise season or those not taking our flights.
i) We do not pre-allocate seats.
j) W
hen you or your Travel Agent make a booking on a
P&O Cruises Caribbean fly-cruise, your confirmation
may show a UK air city called ‘QQQ’. This is because
we have not finalised our flying arrangements at the
time of your booking and cannot give details of the
specific UK air city for your flights. A booking with
‘QQQ’ means that you have a confirmed booking
including flights, and all people booked under the
same booking reference will be allocated the same
flights. However, we cannot guarantee that this will
be the case for each reference with a group party.
The UK air city allocated could be any of the UK air
cities we have available for that particular cruise. You
will be notified of your specific UK air city at least 7
days prior to departure. P&O Cruises will do its best
to allocate a UK air city of your preference, but this
cannot be guaranteed.
Regional flights from Leeds/Bradford and Bristol may
require a technical stop of approximately 1.5 hours.
You will normally remain on board during this time.
your questions answered
airport of departure on disembarkation day. Please
note these may not be Eavesway operated services.
For all fly-cruises in this brochure, we’ll arrange
dedicated charter flights using aircraft of reputable
carriers such as Thomas Cook Airlines and Thomson
Airways. On all cruises we offer flights from London
Gatwick and Manchester and either Birmingham
or East Midlands, we also offer flights from various
regional airports. You’ll find details of these airports
on the relevant cruise pages.
Club Dining
This style of dining is a wonderful way to share your
holiday experiences and meet new people. Operating on
a fixed sitting basis we will reserve your seat at a table in
one of the sumptuous main restaurants, for the duration
of your holiday. Included in your fare, Club Dining enables
you to choose between first sitting at 6.30pm or second
sitting at 8.30pm. Seating arrangements are made on
a ‘first come, first served’ basis when you book your
cruise. Please state your sitting preference at the time of
booking. Sittings are allocated according to availability.
Also, when booking, please let us know if you wish to sit
with a specific party or would like a specific table size.
Please note that tables for two are extremely limited and
cannot be guaranteed. Whether you opt for Club or
Freedom Dining you will enjoy silver service in the main
restaurants.
Freedom Dining
Enabling you to dine in the evening at any time you wish,
with whom you like. With Freedom Dining you can arrive
at the Amber Restaurant (Azura), Ligurian Restaurant
(Oceana) or Cinnamon Restaurant (Ventura) at a time
you choose and every effort will be made to seat you
immediately. If we are unable to do so you will receive
a pager so you can relax and enjoy a pre-dinner drink
anywhere throughout the ship and we will contact you
when your table is ready. Freedom Dining is included
in your fare. If the flexibility of Freedom Dining appeals,
then please opt for it when making your booking. In
addition, Freedom Dining passengers can also dine in
any of our Select Dining or food court venues. A Select
Dining cover charge applies.
Select Dining
In addition to Club Dining and Freedom Dining, Select
Dining gives you the choice of enjoying exquisitely
prepared bistro cuisine one night and grill fare served al
fresco under a moonlit sky or signature dishes inspired by
Michelin-starred chefs, another. Simply reserve your table
in advance. A Select Dining cover charge applies.
The Select Dining venues on each ship are:
Arcadia – Arcadian Rhodes, The Orchid
Artemis – The Grill at the Conservatory
Aurora – Café Bordeaux, The Pennant Grill
Azura – Sindhu, The Glass House, Seventeen
Oceana – Café Jardin, The Horizon Grill
Oriana – Oriana Rhodes, The Terrace Grill
Ventura – The White Room, East, Ramblas
Balcony Dining (Ventura only)
Giving you the opportunity to indulge in dinner
beneath the stars, a premium menu will enhance the
very special and exclusive experience of balcony dining.
Please note that there will be a charge per person. For
more information on our dining options and restaurants
please visit our website.
Page 232
Especially for families
Q. How do I know which cruises travel in
school holidays?
A. Whilst families are welcomed year round on Aurora,
Azura, Oceana, Oriana and Ventura we understand
that you may wish to travel during school holidays in
particular. We therefore offer a number of sailings
which coincide with the holidays. These are identified
with the Family Choice symbol
next to the
itinerary. For more information about children’s
facilities on board please visit our website or request a
Family Holidays booklet by calling 0800 111 4141. Please
note Arcadia and Artemis are dedicated to adults and
therefore do not carry children or teenagers under the
age of 18.
Q. What facilities are provided for families?
A. We want your whole family to have a wonderful
holiday and The Reef provides a whole range of
facilities and daily programmes for children and
teenagers on board.The Reef is split into four age
specific children’s clubs and includes Splashers for 2-4
year olds, Surfers for 5-8 year olds, Scubas for 9-12
year olds and H20 for 13-17 year olds. Please note on
some out of season cruises it may be necessary to
change the age ranges of the clubs to 2-8s and 9-17s.
At the start of your holiday you’ll be invited to an
informal meeting where our Reef Rangers will explain
the facilities in detail, outline the events planned and
the few restrictions we impose. Opening times will be
published on board.
For children aged 2-4 & 5-8 and under two’s
accompanied by a parent or guardian, Aurora,
Azura, Oceana, Oriana and Ventura have playrooms
packed with ballpools and softplay areas, toys,
games, books and craft material, open daily. We also
arrange an extensive programme of play, sport and
entertainment. Much as we’d like to, we regret we are
unable to take babies under two during the day. In the
evening you don’t need to worry about small children
(under 5 years old) as you can leave them in our
supervised night nursery which, due to limited space,
is operated on a daily ‘first come, first served’ basis.
Please note that parents/guardians must ensure that
infants left in the care of the Night Nursery are settled
to sleep before they leave. For children and teenagers
(9-12 & 13-17 years) we arrange a full programme
of activities, quizzes, deck sports, pool games,
competitions and discos. Their clubhouses have music,
videos, games, consoles and interactive arcade games all great fun and sure to keep older children occupied.
Each ship has the following facilities available:
Aurora
Aurora has ‘Toybox’ for the 2-4 year olds (Splashers),
‘Jumping Jacks’ for 5-8s (Surfers), Quarterdeck for
9-12s (Scubas) and Decibels for 13-17s (H2O). The
Terrace Pool and paddling pool on D Deck are
reserved especially for children under 10 and their
parents whilst the Crystal Pool is available for all
passengers including children. There is also a Night
Nursery for the under 5 year olds in ‘Toybox’.
Azura
Azura has The Sea Bed; a play area for under 2s for
parent supervised play, The Beach Hut for the 2-4
year olds (Splashers), Frontiers for 5-8’s (Surfers), The
Hub for 9-12’s (Scubas) and Apartment 16 for 13-17’s
(H2O). The Terrace pool is ideal for familes being
located close to the children’s area, paddling pool
and sports court. There is also a Night Nursery for
the under 5 year olds in ‘The Sea Bed’.
Oceana
Oceana has the ‘Treasure Chest’ for 2-4s (Splashers),
the ‘Hideout’ for 5-8s (Surfers) and the two ‘Buzz
Zone’ rooms for 9-17s (Scubas and H2O). In peak
seasons of school holidays we may designate one
of Oceana’s pools as family only. There is a Night
Nursery housed in the children’s area.
Oriana
Oriana has ‘Peter Pans’ for 2-4s (Splashers) &
5-8s (Surfers), ‘Decibels’ for 9-12s (Scubas) and
‘Outerspace’ for 13-17s (H2O). The Terrace Pool and
paddling pool on D Deck are reserved especially for
children under 10 and their parents whilst the Crystal
Pool is available for all passengers including children.
There is also a Night Nursery on G Deck.
Ventura
Ventura has Tumblers; a play area for under 2s for
parent supervised play, Toybox for the 2-4 year olds
(Splashers), Jumping Jacks for 5-8s (Surfers), The Den
for 9-12s (Scubas) and Decibels for 13-17s (H2O).
The Terrace pool is ideal for families being located
close to the children’s area and sports court. There
is also a Night Nursery for the under 5 year olds in
‘Tumblers’.
For more information about The Reef visit
www.pocruises.co.uk/reef
Q. What about the evenings?
A. In addition to night nurseries, during peak
season we offer Slumber Time between 10.30pm &
midnight for 5-8 year olds. All family-friendly ships
offer the use of a room listening facility, available
through the telephone system.
Q. Do you provide children’s meals?
A. In the evenings there’s a special children’s tea
on board Aurora, Oceana and Oriana for children
accompanied by their parents/guardians. Whilst on
Azura, families can dine together at Verona and on
Ventura, The Beach House. We look after babies too,
with a selection of baby foods. The earlier you let us
know what you need, the better we’ll be able to stock
up for your little one(s), though please note that we are
unable to guarantee specific brands.
Q. What qualifications do the Reef Rangers have?
A. All our Youth Crew, known as ‘Reef Rangers’ have
extensive experience of working in the field and in the
planning and facilitating of a wide range of play and
leisure activities for children aged 2-17 years. Relevant
qualifications for Youth Staff working with the under
eights are NNEB/CACHE Diploma in Nursery Nursing,
BTEC National Diploma in Early Childhood Studies,
CACHE/OCR/EDEXCEL City & Guilds Certificate in
Childcare & Education and/or a Teaching Certificate.
Q. Are there any restrictions on where children can
go on board?
A. We would ask parents and/or guardians to
remember that there are other passengers on board
and for this reason a few of the lounges and public
rooms are ‘out of bounds’ to passengers under 16.
Please note that passengers under the age of 18
must travel with a parent or companion over the age
of 21 and that we are unable to carry babies under
the age of six months (one year for Aurora cruises
R005, R010, R012 & R016, Azura cruises A018/A and
A106/A, Oceana cruises E023 & E106, Oriana cruises
X003, X101 & X102 and Ventura cruises N027/A,
N105/A & N033/A). Children in swimming nappies are
not allowed to use the main pools but may use the
paddling pools under the supervision of their parents
or guardian. We also ask parents and guardians
to note that children under 16 must not be left
unaccompanied on the ship whilst at a port of call.
Money Matters
Q. What will I have to pay for on board?
A. The all-inclusive nature of our holidays ensures you
can enjoy exceptional value for money. In addition to
this, there are a few little luxuries that you can choose
to purchase whilst you are on board.
•Coffee and drinks in the bars, all drinks and wines
in the restaurant and in your stateroom, cigarettes
and tobacco
•A range of health & beauty treatments and facilities
•Purchases in the on board shops
•Select Dining (a small cover charge applies)
•Telephone calls, faxes, internet access (where
applicable), emails and Interactive TV services
•Optional entertainment including art and craft
materials, golf lessons and souvenir programmes.
•Tips at the end of your cruise
Q. How do I pay for purchases on board?
A. For your convenience we operate a ‘cash free’
system where you simply sign for all purchases using
your Cruise Card, which is provided at check-in.
As is standard, we will register your credit card at
check-in. You can use a MasterCard, Visa, American
Express, Diners Club or Visa Delta/Debit card. We are
unable to accept Switch/Maestro, Solo, Visa Electron
card or Pre Paid Credit Cards. Whilst you are on
board your daily spend will be authorised at close
of business each day with your card provider. These
authorisations remain on your card for up to 28 days.
On your return home, you may wish to contact your
card provider to clear any outstanding authorisations
so as not to affect your credit limit.
We recommend that you contact your card provider
prior to your holiday so that they are aware of the
change in your spending profile and that you will
be travelling abroad. This will help ensure that you
have no problems with authorisation when on board
or spending ashore in a foreign port. Should you
wish to settle your account with cash or travellers
cheques, you can do so once on board however, a
credit card must still be registered when you checkin. If a card is not registered then your account
will need to be kept in credit in order for you to
continue charging. Please note that we are unable
to accept personal cheques. If you are travelling on
a consecutive cruise, you must settle your on board
account at the end of each individual cruise.
Q. How do I obtain foreign currency?
A. You will be able to obtain suitable foreign
currency for most ports of call on board. This can be
purchased using sterling travellers cheques or with
cash. We regret we are unable to accept personal
cheques or Pre Paid Credit cards as payment for
foreign currency. You are able to purchase foreign
currency using your on board account. You can
re-exchange your foreign currency, but only in the
denominations sold on board (subject to on board
exchange rates). We are unable to accept foreign
coins. All foreign currency transactions are converted
using Sterling.
Please note that, as part of the fight against
terrorism, international crime and money laundering,
EU regulations require all passengers entering or
leaving the European Union with €10,000 or more
in cash (or its equivalent in other currencies or easily
convertible assets - e.g. bonds, shares, traveller’s
cheques etc.) to declare the sum to the customs
authorities of the Member State which he/she is
entering or leaving. If you are likely to need to make
a declaration under this regulation please contact
the HM Revenue & Customs National Advice Service
on 0845 010 9000 or visit www.hmrc.gov.uk for
further information on how to comply.
Q. What about tipping?
A. First of all, please do not worry about it. Who,
when and how much you tip is at your discretion.
Tips are usually given in cash at the end of your
holiday to your Cabin Steward, Restaurant Stewards
in the Club Dining restaurants, and to any other staff
who you feel you wish to reward. The amount you
tip is entirely up to you although, as a guide, we
recommend a total amount per person (aged 12
and over) of £3.10 per day, which covers all staff who
have looked after you during your holiday. The only
exception to this is for passengers who have opted
to enjoy the flexibility of Freedom Dining as, with this
style of dining, you may be seated at a different table
and served by a different waiter on each occasion.
We will therefore add an automatic service charge of
£1.60 per passenger (aged 12 and over), per day to
your shipboard account for the Restaurant Stewards.
You will, of course, be able to increase or decrease
this charge at your discretion by visiting Reception
at any point during your cruise. You can also tip any
other staff, including your Cabin Steward, as you feel
appropriate. Further details of who and when you
should tip can be found in your stateroom.
Going Ashore
Q. Is the main destination always the port?
A. Usually yes, but in some countries we’ve listed
the main destination in the itinerary and shown
the port in brackets e.g. Cork (from Cobh). In these
circumstances we take you to the port advertised
and then offer shore excursions to reach the main
destination. Where the ship berths some distance
from the port centre, passengers who wish to go
ashore independently will usually find local public
transport connections and private taxis close to
the ship.
At certain ports, taxis may not be available close
to the ship and public transport connections may
not be accessible on foot. Depending on the local
circumstances, we will arrange for a bus service
between the ship’s berth and a reasonably convenient
location close to the port entrance. Where these
services are chargeable, tickets will be available for
sale on board. In some cases the bus fare is payable
directly to the coach operator upon boarding.
Q. How will I go ashore?
A. Wherever possible, your ship will dock at a
quayside allowing you to come and go as you please
via the ship’s gangway. Sometimes, in smaller ports,
the ship will anchor at sea and tenders will offer a
free and frequent service ashore, such ports are
represented by h symbol.
Depending on the number of people wishing to
go ashore, you can normally expect to be ashore
about an hour after the time of arrival. The t symbol
indicates ports that we usually berth alongside but
at which, in exceptional circumstances; we may need
to anchor the ship at sea. While the ship is in port,
naturally her restaurants, bars and other facilities
(except the shops) are available.
Q. Should I take a shore excursion?
A. It’s your decision entirely. We offer a
comprehensive range of full and half-day shore
excursions at most ports. As a guideline, half-day
shore excursions will cost £25-45 and full-days usually
around £50-110 depending on the itinerary. We’ll
send you information containing details of the shore
excursion programme for your cruise
around 5-7 weeks before you travel. Shore
excursions are available to book online 12 weeks
before departure. It’s important you read the
excursion descriptions to ensure the one you choose
is suitable for your individual requirements. To make
an advance booking simply visit
www.pocruises.co.uk/cruisepersonaliser or telephone
our Reservations Centre on 0845 3 555 333. No
payment is required at this stage. Please note that
some of the locations and sights mentioned in this
brochure are not available on our shore excursions. In
these cases it is possible to visit them independently.
Q. How long will we be in port?
A. The time the ship will be in port will vary from
cruise to cruise and port to port. For each cruise in this
brochure we have indicated under each port whether
our port call will be a morning, an afternoon, a full day
or longer. In this summary you will find a guide to how
long the ship will usually be in port in each case.
Morning
A morning call will be a minimum of 4½ hours and a
maximim of 6½ hours with the ship usually arriving
between 8am and 9am and normally departing
between 1pm and 2pm.
Afternoon
An afternoon call will be a minimum of 4½ hours and
a maximum of 6½ hours with the ship usually arriving
between midday and 2pm and normally departing
between 5pm and 7pm.
Full Day
Normally a full day call will be a minimum of 7 hours
and a maximum of 10½ hours with the ship generally
arriving between 7am and 10am and departing
between 4pm and 6.30pm. However in certain cases
where the main destination is further away than
normal from where the ship calls (eg Cairo), the call
will be longer - up to 15 hours.
Full Day & Evening
A full day call with an evening in port will be around
15 hours with the ship usually arriving between 7am
and 8.30am and normally departing between 11pm
and midnight.
Full Day & Morning
A full day call with an overnight and following
morning in port will be around 28 hours with the ship
usually arriving between 8am and 9am and departing
between midday and 1pm the following day.
Afternoon & Evening
A minimum call of 9½ hours and a maximum of 11
hours with the ship usually arriving between 12.30pm
and 2pm and normally departing between 11pm
and midnight. In the case of Honningsvaag on cruises
J013, P010 & P012 the call will be shorter with the
ship departing around 9pm.
Afternoon & Full Day
A minimum call of 27 hours and a maximum of 29
hours with the ship usually arriving between 1pm
and 2pm and normally departing the following day
between 5pm and 6pm.
Two Full Days
A minimum call of 33 hours and a maximum call of
35 hours with the ship usually arriving between 7am
and 8am and normally departing the following day
between 5.30pm and 8pm.
Please note that the timings given above are
guidelines only for the time the ship will be in port
and the actual times may vary. We will provide you
with information on board so you are able to stay
informed about our estimated times of arrival and
departure each day.
In addition to the above call timings, there are
occasions where our ships cruise past scenic points
such as cruising in fjords, off the North Cape or
through the Panama Canal. In these cases we have
given an approximate time of day that we would
expect this to take place.
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Q. Can you arrange special diets?
A. Naturally, we can provide diabetic, fat-free,
vegetarian and gluten-free meals etc. A limited range
of kosher food items are carried on board though
you should note that kosher food production is
unsupervised. In order to give us plenty of time to place
the necessary orders and also to give you the best
possible service, please let us know your needs and any
food allergies that you may have when you make your
booking or by calling our Reservations Centre no later
than 12 weeks before you travel. Please note, however,
that we cannot guarantee specific brands. Substitute
items may apply.
your questions answered
and skill lavished on the cuisine and the standard of
service you receive will be exceptional, wherever you
choose to dine, at whatever time of the day. And,
with 24 hour dining available you can enjoy a broad
variety of dining venues. Breakfast, lunch, afternoon
tea, dinner, or even a midnight snack, you will be
spoilt for choice.
essential information
Essential information
Passports and visas
If you are a British Citizen, a full passport is required
for all the holidays in this brochure. If you DO NOT
HOLD A BRITISH CITIZEN PASSPORT, your passport
travel documentation and visa requirements may
be different. You should check with your travel
agent or P&O Cruises to ensure you have the correct
documentation. The following passport and visa
information is for British Citizens only. You will need
to have 6 months validity in your passport after your
date of return (especially for Norway, Russia, and
the USA). Children must have their own passports.
If you are applying for a new passport, please leave
adequate time to action your application. Please be
aware that if you are applying for your first British
Citizen passport, you may now be required to attend
interviews prior to the passport being issued. For
this reason, we would advise all passengers in this
situation to allow a minimum of six weeks to obtain
their passports. For further information, please contact
the Identity and Passport Service Adviceline on (+44)
0870 521 0410 or visit the website at www.ips.gov.
uk. Please note British Visitor Passports are no longer
valid. British Subject passport holders’ requirements
may differ: please ensure you obtain the necessary
documentation. No visas are required for holders of
British Citizen passports with the exception of the
following countries. If you should need advice on Visa
requirements for your holiday please contact our Visa
Information department on 0845 071 0308.
United States of America (including St Thomas & San
Juan) Nationals of Visa Waiver Program (VWP) countries
may enter the USA without a visa after completing
an Electronic System for Travel Authorization (ESTA)
– please see below for further information about this
Page 234
Electronic System for Travel Authorization (ESTA)
The U.S. Department of Homeland Security has
recently announced the introduction of the Electronic
System for Travel Authorization (ESTA), which became
a mandatory requirement from 12 January 2009. ESTA
is an online system used to determine the eligibility of
visitors to travel to the United States under the VWP.
From this date, all travellers planning to visit the United
States under the VWP are required to hold an ESTA prior
to boarding a US-bound aeroplane or vessel. Please
note that you will be unable to enter the United States
under the VWP unless you have already obtained an
ESTA a minimum of 72 hours prior to travel.
Obtaining ESTA approval is simple and easy. Simply
visit the website at https://esta.cbp.dhs.gov where
you will be required to provide biographical data and
details of your journey to the United States. A third
party, such as a relative or travel agent, is permitted to
submit an ESTA application on behalf of a VWP traveller.
Individuals holding a valid visa will still be able to travel
to the United States on that visa, and will not be
required to apply for an ESTA. An approved ESTA travel
authorisation is:
• Valid for up to two years or until the traveller’s
passport expires, whichever comes first
• Valid for multiple entries into the U.S.
• Not a guarantee of admissibility to the United States
at a port of entry. In all cases, CBP officers make
admissibility determinations at our ports of entry. (For
additional information, please visit “Know Before You
Go” at www.cbp.gov/travel).
Please note if you acquire a new passport or have a
change in name or travelling arrangements once the
ESTA is obtained, a new application must be submitted.
Schengen Visa requirements
Non-European passport holders may require a
Schengen visa for entry into Continental Europe.
Please ensure you check your entry requirements for
Europe prior to embarkation. The United Kingdom is
not a Schengen State member. British Citizen passport
holders will not need to obtain a Schengen visa.
Vaccinations
At the time of writing no vaccinations are compulsory
for any holiday in this brochure but the Department
of Health does however recommend vaccinations for
certain countries visited on our cruises. Since these
recommendations do change you should check in
good time before departure with your GP, or ask your
travel agent for a copy of the Department of Health’s
leaflet ‘Advice on health for travellers’. Alternatively
you can find the location of your nearest MASTA travel
medicine clinic at www.masta.org
Malaria – there is a risk of Malarial transmission in
the Dominican Republic, Honduras and Guatemala.
We therefore recommend that you seek advice
from a Travel Medicine Clinic and, if advised, obtain
prophylactic medication before joining: Azura cruises
A019/A - A021/A & A101/A - A105/A, Oceana cruises
E025, E027, E102 & E104, Oriana X001 & X101 and
Ventura cruise N033/A.
Mobility
Before making a booking, please familiarise yourself
with clause 9 of the Booking Conditions in this brochure
(see page 239). You will be pleased to know that all
our ships cater for passengers bringing wheelchairs or
mobility scooters (referred to collectively in this section
as wheelchairs). With lifts and wheelchair accessible
routes to all public rooms and the vast majority of deck
areas, as well as a number of staterooms adapted for
wheelchair users, we aim to make your stay as relaxing
and comfortable as possible. If you are planning to
bring a wheelchair on board with you, it is essential
that you let us know at the time of booking so we
can advise you of restrictions on the size and type
of wheelchair we accept on board. Any passengers
requiring the use of a wheelchair, mobility scooter or
walking aid must provide their own. For the safety of
all our passengers P&O Cruises has introduced size
guidelines for all wheelchairs and mobility scooters
where a standard (non adapted) stateroom has been
booked (these restrictions do not apply to passengers
bringing a motorised wheelchair and booked in fully
accessible staterooms) For all bookings, scooters
must meet the following specifications: Width - no
more than 20 inches (51cm); weight - no more than
45 kg total with no component piece to weigh more
than 32 kg when dissembled; battery - Gel or Dry
Cell only. Part-time wheelchair users who travel in
a non-adapted stateroom must bring a collapsible
wheelchair. For the safety of the ship and everyone
on board, all wheelchairs and other aids to mobility
must be stored inside your stateroom when you
are not using them. A ship is not always the easiest
environment for using a wheelchair. Although our crew
are always very helpful, they are unable to assist you in
moving around the ship, or in any personal day-to-day
tasks. For this reason, we require passengers who use a
wheelchair to be accompanied by a personal assistant/
travelling companion to provide these services.
Mobility ashore
We make our best efforts to ensure that all passengers
get ashore in as many ports as possible, but please
bear in mind that there may be some access
restrictions. Due to the extreme tidal nature and the
gangway configurations required to cope with large
varying height differences between the quay and the
gun-port doors, there is a strong chance that full and/
or part wheelchair users may not be able to ashore in
the following ports; Bilbao, Brest, La Coruna, Le Havre,
Le Verdon, La Rochelle, Lisbon, Zeebrugge, Canary
Island ports, Hamburg, Boston, Halifax, Portland,
Quebec We apologise for any inconvenience that this
may cause but we are sure that you will appreciate
that this is in the interest of your safety. We would
advise you to contact us to discuss your requirements
if you are considering travelling to these destinations
When the ship is anchored away from the quayside,
indicated by the h symbol, and where conditions
permit, passengers are taken ashore by the ship’s
launches (or ‘tenders’). There is a possibility, in
exceptional circumstances, that launches will also be
used to get passengers ashore at ports featuring the
t symbol. Every effort will be made to offer access
ashore via the tenders but you must have some
independent mobility in order to step into and out
of the tenders. Please note that for health & safety
reasons, the crew are unable to lift passengers. We
will transfer wheelchairs into the tender or onto the
quayside as appropriate, provided no individual part
of the wheelchair weighs more than 23kgs when
disassembled. You or your travelling companion will
be responsible for assembling and disassembling your
wheelchair, but the crew will endeavour to assist where
practical and safe to do so.
Our shore excursion brochure descriptions set out
to offer practical advice based upon our operating
experience. We would strongly advise you to read
the excursion descriptions to make sure that your
chosen excursion is suitable for your individual personal
requirements. We use our best efforts to obtain
appropriate transport although it is not always possible
to secure fully accessible vehicles. Please note that
taxis are usually available for hire close to the ship’s
berth should passengers wish to travel independently.
For further information please visit our website at
www.pocruises.co.uk/mobility.
Health & safety
For your own safety and wellbeing, you must be fit
and healthy to travel with us and to undertake all
associated flights and tours. Naturally there is a wellequipped Medical Centre on every P&O Cruises ship,
but our medical facilities aren’t designed for extensive
or continuing treatment of pre-existing conditions. So
if you have a medical condition that necessitates the
use of oxygen, will be taking an oxygen concentrator
or cylinders with you, will be bringing electrical
medical equipment or medical sharps, or if you require
peritoneal kidney dialysis, you must let us know when
you make your booking. For the safety and comfort of
all passengers we are unable to carry any passengers
suffering from a contagious disease (for example
measles, chickenpox etc.). Also passengers who normally
require assistance in the activities of daily living are
advised that they must be accompanied by a fit and
able-bodied travelling companion. We regret that we
cannot carry passengers who have entered their 24th
week of pregnancy or beyond at any point in their cruise.
All pregnant women are required to produce a doctor’s
or midwife’s letter stating that mother and baby are
in good health, fit to travel and the pregnancy is not
high-risk. The letter must also include the estimated date
of delivery (EDD) calculated from both Last Menstrual
Period (LMP) and ultrasound (if performed).
In the unlikely event that you or your child requires
emergency medical assistance, all our ships have
well-equipped Medical Centres on board, supported
by qualified doctors. All of our Medical Centres hold
the distinction of being the first and only facilities
in the industry to be accredited by the prestigious
United Kingdom Health Quality Services and certified
to ISO9001:2000. Children must be aged one year for
Aurora cruises R005, R010, R012 & R016, Azura cruises
A018/A and A106/A, Oceana cruises E023 & E106,
Oriana cruises X003, X101 & X102 and Ventura cruises
N027/A, N033/A & N105/A due to the remote itineraries
and number of consecutive days at sea.
If your health condition as declared at the time of
booking changes, you must inform P&O Cruises
immediately. Please note that if, in our opinion, you
have failed to inform us of any condition which we
consider may be harmful either to yourself or any other
passenger during the course of your holiday we shall
refuse boarding. In addition, failure to disclose any of
the specified medical conditions may result in your
insurance being invalidated.
Smoking on board
For the safety, comfort and enjoyment of all of
our passengers, and in view of the UK legislation
banning smoking in public spaces, we have
reviewed and amended our policy on smoking on
board our ships.
Artemis, Azura, Oceana and Ventura
For all holidays featured in this brochure, smoking
will be permitted on balconies and designated areas
of the open deck, but will no longer be permitted in
staterooms or public rooms.
Arcadia, Aurora and Oriana
For all holidays featured in this brochure, smoking
will be permitted on balconies, designated areas of
the open deck and one designated public room, but
will no longer be permitted in staterooms or other
public areas.
Alcohol on board
We have recently updated our policy on the
responsible serving of alcohol and we reserve the
right to confiscate alcohol at the gangway should the
need arise. It is not our intention to invoke this policy
as a matter of course and we will implement it only
on occasions where we consider it is likely that the
health, comfort, safety and enjoyment of passengers
may otherwise be compromised. Passengers
under the age of 18 will not be served alcoholic
beverages on board and must not be in possession of
alcohol. Passengers may be asked to verify their age.
Cruise cards for under 18 year olds will be marked
accordingly. It is prohibited to attempt to purchase
alcohol for those under 18 in the bars and shops on
board. 16 and 17 year olds may be bought beer,
cider or wine to drink with a meal in the restaurants
when accompanied by an adult. Alcohol purchased
ashore by those under 18 will be confiscated at the
gangway.
Booking alterations
If you wish to transfer to another cruise, this will
generally be treated as a cancellation under clause
25 of the Booking Conditions. P&O Cruises, at its
discretion, may allow the transfer without treating
it as a cancellation if the P&O Cruises holiday to
which the transfer is to be made departs within 12
months (within 6 months in the case of transfer from
a world cruise) of the original and is for a higher
price. Agreement to transfer a cruise would also be
conditional upon such a request being made more
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Russia – For cruises calling at St. Petersburg,
we expect to be able to arrange block visas for
passengers travelling on organised shore excursions
however, if this is not possible we will advise you in
good time to obtain a visa yourself. If you intend to
go ashore independently in St Petersburg, a Russian
Tourist Visa is required. This MUST be obtained
before leaving home, as visas cannot be granted
during the cruise. Should you wish to obtain an
individual Russian Tourist Visa, you will need to be
sponsored by a licensed Russian Tour company.
This company will provide you with the necessary
documentation to obtain your individual Tourist Visa.
After obtaining this information, you will need to
contact a visa service or the Russian Embassy at
www.rusemblon.org for the visa. You must bring a
photocopy of the photograph / personal details page
of your passport if you are intending to go ashore
with an organised excursion or independently.
requirement. You may check your eligibility by visiting the
US Embassy website in the UK at www.usembassy.org.uk
or by contacting them on 090 4245 0100 (premium call
rate). VWP entry conditions are listed below:
• All VWP travellers must possess a machine-readable
passport.
• Passports issued between 26 October 2005 and 26
October 2006 must contain a digital photograph
(digital photos are printed on a page, not glued or
laminated into the passport).
•Passports issued on or after 26 October 2006 must be
biometric. If your passport is issued after this date and
is machine-readable but not biometric, you will need a
full US visa.
• If any passenger has a police history or an arrest, even
if the arrest did not result in a criminal conviction or a
criminal record, a full US visa may be required.
• If any passenger has any serious communicable
disease or illness a full US visa may be required
• If any passenger has been refused entry to the US on
a previous occasion, including deportation, you must
contact the US Embassy on 090 4245 0100 (premium
call rate)
Other important information for entry into the USA is as
follows:
• British Subject passport holders must obtain a full US
Visa direct from the US Embassy
• Travellers born in the US or with dual US citizenship
must enter and depart the US on US passports
• British Visitor passports are no longer valid
• Passengers who hold B1/2 visas may present these
separately to US Immigration.
It is your responsibility to ensure that you comply with
US entry conditions. Failure to meet these will make
you responsible for any repatriation costs or airline fines
incurred. If you are uncertain, please contact the US
Embassy helpline or P&O Cruises Visa Department.
essential information
than 56 days before the original scheduled departure
date; there being availability; and the payment of both
an administration charge of £100 and any expenses
(such as airline and/or hotel charges) incurred by
P&O Cruises as a result. Such a transfer would only
be allowed on one occasion. We reserve the right to
change the criteria for allowing transfers at any time
without notice.
Cancellations
If you have to cancel for any reason, you must write to
us or call us immediately to confirm cancellation and
return any deposit confirmations or tickets you have
received for cancellation. If you have booked with P&O
Cruises directly you must contact us directly, or if you
have made your booking via a travel agent then you
must ask your agent to do this on your behalf. The
cancellation charges which will then apply are shown
on page 239, although depending on the reason for
cancellation, your insurance may cover your loss.
Delays
Delays to ships and flights, whilst very rare, do
occasionally occur. In such situations P&O Cruises, in
liaison with its supplier of services where appropriate,
will use its best efforts to ensure the comfort
of its passengers during the course of any such
delay. Depending on the particular circumstances,
refreshments, meals and accommodation may
be provided as appropriate, subject always to the
facilities and services locally available. P&O Cruises
aim will always be to minimise the inconvenience of
any delays.
Page 236
Data protection
P&O Cruises is a trading name of Carnival plc.
Personal information you provide to us in connection
with your booking will be processed by Carnival plc in
accordance with our Data Protection Policy set out in
the Booking Conditions and for marketing purposes
as set out below.
Carnival plc and other Carnival group companies
(including those in the US) may wish to contact you
with information and offers from P&O Cruises and
other Carnival group cruise brands or for market
research purposes. If you prefer not to be contacted
please contact us at: Customer Data Department,
P&O Cruises, Carnival House, 100 Harbour Parade,
Southampton SO15 1ST.
Your financial protection
The fly cruises in this brochure are ATOL protected by
the Civil Aviation Authority. Our ATOL number is ATOL
6294. ATOL protection does not apply to all cruises
shown in this brochure. All non-fly cruises sold in the
UK are protected by ABTA. Please see our Booking
Conditions for more information, and if in doubt ask
us to confirm what protection may apply to your
booking.
ABTA membership
P&O Cruises is a member of ABTA with membership
number V8764. ABTA and ABTA members help
holidaymakers to get the most from their travel and
assist them when things do not go according to
plan. We are obliged to maintain a high standard
of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of
Conduct and the arbitration scheme available to you
if you have a complaint, contact ABTA,
68-71 Newman Street, London W1T 3AH, telephone
020 7637 2444 or go to www.abta.com
Protecting the environment
We take our environmental responsibilities very
seriously and are committed to reducing our
environmental impact. We are dedicated to
preserving the marine environment in which we
operate, and therefore believe it is our duty to
introduce environmental practices which set a high
standard of excellence and responsibility. To support
our aim we have developed an environmental
management system independently certified to ISO
14001, which is the most widely recognised global
standard for improving environmental performance.
We recognise that without appropriate treatment
the waste generated on board our ships, together
with the fuel and other products we use to transport,
feed, entertain and take care of you could have an
impact on the environment. Our waste treatment
facilities ensure that all waste water is appropriately
managed to minimise its impact upon the oceans.
All general waste is treated on board to reduce
its volume prior to landing ashore, and wherever
possible general waste is recycled. We are reducing
our air emissions through the implementation of
fuel efficiency measures, including improved hull
coatings, low energy lamps, increased recirculation
of waste heat and improved efficiency in air
conditioning, and we continue to explore new
technologies. Through these measures and other
initiatives P&O Cruises will ensure that we help
preserve our environment for future generations.
Our prices
The fares shown in this brochure are available for
sale from 1 July 2009. We reserve the right to vary
particulars and prices shown in this brochure after
the date of publication. Prices, savings, supplements
and special offers (such as Pricebreaker benefits
which may be available for a limited period only)
advertised in this brochure or elsewhere may be
withdrawn or changed. Prices may go up or down.
Prices may rise in subsequent editions of this
brochure. Regular promotions and discounts from
both ourselves and travel agents mean that savings
on the brochure prices are available from time
to time, which will vary depending on when the
booking is made and the popularity of the dates and
itinerary of a particular holiday and other factors.
Please contact your travel agent for up to date prices
before you book, or call us on 0845 3 555 333, or
visit our website at www.pocruises.co.uk
On board spending money
Book any cruise from this brochure (with the exception
of cruises 4 nights and under) and you can enjoy
fantastic on board spending money from £25 and
up to £100 per person. This can be spent on shore
excursions, drinks, in the spa or in the shops. On board
spending money applies to the first two passengers
sharing a stateroom, is not transferable and cannot be
redeemed for cash. On board spending money amount
may vary between brochure editions.
Guarantees
When you or your travel agent come to make a
reservation you may be offered the guarantee of
a stateroom type, rather than a specific stateroom
number. This is because we know from past
experience that a small number of passengers will be
compelled to cancel their arrangements, thus leaving
the accommodation vacant. Accepting a guarantee
means that you have a firm booking and can go
ahead with your holiday plans in the same way as if
you had accepted a specific stateroom number at
the outset. When we allocate a stateroom number
you can rest assured you will be given a stateroom
of the type you have booked, or, in some instances,
of a higher rate, though it may be situated on a
different deck to that shown on the deck plan for
the grade guaranteed. The fare you have been
quoted will, however, remain unchanged.
Single occupancy in shared staterooms
We offer a number of staterooms for single occupancy
at an additional supplement to the stateroom rate, as
shown on the fares tables. The following grades will be
available for single occupancy:
Arcadia DA - OE grades
Artemis IA - NB grades
Aurora
IA - OD grades excluding KA and OA
Azura
JA - OG grades
Oceana JA - OD grades
Oriana
KB - OD grades
Ventura JA - OG grades
On all ships other grades may also be sold for
single occupancy but at the full fare i.e. twice the
fare for the type concerned. Please note that the
supplement should be added after the Early Bird
Saving has been deducted. You should also note
that only a limited number of rooms will be available
for single occupancy. Once this number has been
reached, a limited amount of single occupancy
rooms may still be available at a higher fare.
Stateroom changes
Just occasionally it may be necessary for us to change
the stateroom that you have booked. Should this
situation occur, you can rest assured we will move you
to a higher stateroom type at no extra charge. If you
have chosen your booked stateroom for a particular
reason – for example a wish to be in a specific position
on the ship – and would not want to be considered for
a stateroom move, please let us know at the time of
booking. Please note that any stateroom moves will be
given only at the choice and discretion of P&O Cruises.
We will, of course, continue to consider separately any
waitlist requests for upgrades for extra payment.
Azura ‘Proving Voyage’
In common with standard industry practice, should
it become clear during the building of Azura that
it will be possible to take delivery earlier than
currently scheduled, there may be a short ‘Proving
Voyage’ offered for sale. Should we be advised that
a ‘Proving Voyage’ will be possible, we will publicise
it for sale. This short voyage would ensure that the
ship is fully ready for her Maiden Voyage, the first
voyage after her naming.
Ways to save
Early Bird Savings
The maximum Early Bird Saving available is shown
in the fare grid for each cruise and we have set
aside a number of staterooms of every type with
the maximum saving. Once these have been sold,
the Early Bird Saving may reduce or be withdrawn.
Since our Early Bird Savings are likely to reduce and
since fares may rise, it really does pay to book early.
Please note that the Early Bird Savings only apply to
the cruise holidays as detailed on the itinerary pages
of the brochure. Early Bird Savings do not apply to
infant fares.
Prices shown within the fare tables are per adult
and are based upon the lowest available grade
within the specified stateroom type. Other grades
are available within the specified stateroom type at
a higher price. You will find full details of all grades
available within the relevant deck plans (pages 170225). For full details of pricing please contact your
travel agent, or call us direct on 0845 3 555 333 or
visit our website at www.pocruises.co.uk.
We reserve the right to adjust fares at any time.
Please note that the fares for all cruises will go up
on 1 December 2009 when the second edition of
the P&O Cruises 2010 brochure is published.
Family Savers
If you’re travelling with children or teenagers our
Family Savers on Aurora, Azura, Oceana, Oriana and
Ventura offer generous reductions - or in some cases
free places for children - utilising the extra beds that
are contained in a number of staterooms. In twin
staterooms these extra beds are upper pullman
berths (except for Aurora grades OA, KA, JB, IA and IB
where they are sofa beds) and in deluxe staterooms,
superior deluxe staterooms, mini-suites and suites
these are sofa beds. To calculate the family fare,
the first two occupants pay the adult fare and you
deduct the Family Savers reduction for a child/
teenager after the Early Bird Saving for the grade
concerned (aged 2 to 16). This does not apply to
AE grade Suites on Azura and Ventura which are
based on 4 full paying adult passengers. Aurora,
Azura, Oceana, Oriana and Ventura have a number
of staterooms that can accommodate a cot for an
infant aged over 6 months and under 2 years. In
these cases you pay the rates shown in the fare grid
regardless of your chosen stateroom grade.
Share Savers
A number of staterooms contain extra beds and if three
or four adults book as a party and share one of these
staterooms, then our Share Savers can save you money.
In twin staterooms these extra beds are upper pullman
berths or sofa beds. You’ll find further details in the deck
plans (pages 170-225). An asterisk on the deck plans
shows the grades at which some staterooms have extra
beds. The first two adults pay the adult fare and for the
third and fourth person in an extra bed you deduct the
Share Savers reduction after the Early Bird Savings for
the grade concerned. It is, however, advisable to book
early, as only a limited number of these extra beds will
be available for sale on each cruise.
Group Savers
For details of special arrangements we can provide
for groups of all types - from clubs and associations
to corporate incentives and conferences - see your
travel agent or call us for more information.
Combination Savers
Take two or more consecutive cruises to enjoy an
extended holiday and our Combination Savers will
give you a 10% reduction on the combined adult
fare after the Early Bird Saving has been applied.
Remember, if you book early you can save even
more because the Early Bird Saving is combinable
with these Combination Savers. These Combination
Savers do not apply to either cruise if one or both
of the cruises are of 4 nights or less in duration, a
world voyage or part of a world voyage.
Please be aware that Early Bird Savings do not apply
to infant fares. There are limited infant/child and
teen places available on all cruises. It is advisable
to book early if intending to take advantage of the
Family Savers offer, as only a limited number of
these extra beds are available for use by children on
each cruise. Please note no Family Savers are given
on the first two occupants or on single occupancy
and we regret that we are unable to carry babies
under the age of 6 months (one year for Aurora
cruises R005, R010, R012 & R016, Azura cruises A018/A
and A106/A, Oceana cruises E023 & E106, Oriana
cruises X003, X101 & X102 and Ventura cruises N027/A,
N033/A & N106/A). Family Savers do not apply on
Arcadia or Artemis, our child-free ships.
Please note that only a limited number of
staterooms will be available for Family Savers and
Share Savers. Once this number has been reached
Family and Share Savers will still be possible but at a
higher fare or reduced level of saving.
Portunus Club cruises
We are delighted to offer members of our loyalty club,
The Portunus Club, double the Early Bird Savings on
selected cruises Arcadia J010, J013, J018 & J022, Artemis
P011, P016 & P018, Aurora R003, R007, R012 & R015,
Azura A003, A005, A011 & A015, Oceana E025 & E103
and Oriana X003, X009 & X011.
Page 237
www.pocruises.co.uk
Brochure information
The information in this brochure represents
P&O Cruises plans and intentions at the time of
going to press. Events subsequent to the printing
of the brochure may cause us unavoidably to
change our plans, which could affect the published
itineraries and/or the prices and port taxes. In the
event of such changes or alterations, you will be told
as soon as reasonably possible, but P&O Cruises give
notice that all information in this brochure is subject
to alteration with or without notice. Passengers
are carried subject to the conditions of the carriers
concerned. You will find P&O Cruises Booking
Conditions on pages 239-240. The photography
used throughout this brochure depicts
typical locations and scenes that may be viewed
on a P&O Cruises holiday. Any imagery used may
not be a specific representation of what can be
seen on that cruise, but may simply reflect the
ambience or theme of a location visited. We are
able to provide core information about our cruises in
alternative formats. If you would like to discuss your
requirements please call 0845 3 555 333.
Destination safety
The Foreign and Commonwealth Office Travel
Advice Unit may have issued information about your
holiday destination. You are advised to check this
information on BBC2 Ceefax page 470 onwards, on
the internet under the address: www.fco.gov.uk/
knowbeforeyougo, or by telephone on 020 7238
4503/4504. Alternatively, you can contact the ABTA
Information Department on 0901 2015050 (calls are
charged at 50p per minute).
Booking conditions
These are the terms and conditions which will apply to your holiday.
Please read them carefully as you will be bound by them.
Comprehensive Travel Insurance from as little as
£44 for individual cover and £88* for Family Cover
*Family cover means 2 adults and an unlimited number of dependant children
Book online at: www.insuretocruise.com/p&ocruises.html
Or call the travel insurance booking line now for a personalised quote and instant cover on 0845
Under the terms of our booking conditions all passengers
travelling with us are required to have valid travel insurance
in place. The cover described below has been specially
arranged by Preferential Insurance Services Limited
(“Preferential”) and underwritten by the United Kingdom
Branch of Union Reiseversicherung AG (the “Insurer”).
Insurance cover must be purchased within 14 days of
booking your cruise.
A summary of the cover is shown below. Cover will only
commence upon payment of the premium. If you wish to
purchase this insurance please contact the Travel Insurance
Booking Line on: 0845 230 7136 or if you are calling
from outside of the UK +44 (0) 845 230 7136. The Travel
Insurance Booking Line is run by Travel Insurance Facilities
plc on behalf of the Insurer.
This Insurance is only available to EU residents who
purchase their cruise and policy in the UK. Please
note repatriation will be to your home country. No
cover will be provided in your home country.
Summary of Cover
Cancellation
Departure Delay
Missed Departure
Abandonment
Personal Possessions
Single Article Limit
Valuables Limit
Delayed Possessions
Personal Money
Cash Limit
Loss of Documents
Emergency Medical Expenses
Hospital Benefit/Stateroom
Confinement
Curtailment
Personal Liability
Personal Accident
Legal Advice and Expenses
Up to Invoice cost
Up to £20 after 12 hours delay
Up to £10 after each subsequent
12 hours delay (max £100)
Up to £800
Up to Invoice cost
Up to £1,500
Up to £300
Up to £300
Up to £100 after 12 Hours
Up to £500
Up to £250
Up to £250
Up to £5,000,000
Up to £50per 24Hours
(Maximum £600)
Up to Invoice cost
Up to £2,000,000
Up to £10,000
Up to £25,000
Excesses
You will pay the first £125 (for persons 70 years and over at
the date of travel) or £75 (for persons under 70 years at the
date of travel) of any claim for Cancellation, Abandonment,
Personal Possessions, Personal Money, Emergency Medical
Expenses, Personal Liability (increased to £250 when the
claim is for damage to property) and Legal Advice and
Expenses.
Special Notice regarding your health and that of
anyone travelling with you whose health may cause
you to cancel or cut short your trip:
Most travel insurance policies include exclusions for
pre-existing conditions. It is important that you read the
following questions carefully:
2. In the last few years:
(a) Been treated for any serious or re-occurring
medical condition
(b) Been asked to take regular prescribed medications
(c) Been referred to a specialist or consultant at a hospital for tests, investigations, diagnosis or treatment?
Page 238
Significant Exclusions
Please note the insurance does not provide cover for
claims due to psychological or psychiatric conditions,
including anxiety, depression, eating disorders or any
diagnosed mental illness or instability. Additionally
the policy will not cover you to cancel or cut short
your trip due to the recurrence or exacerbation of
any pre-existing health condition of a close relative
or business associate who is not travelling or not
insured on this policy.
Change in Health Condition
If your health or medication changes between purchasing
the insurance and travel you are required to call the Travel
Insurance Advice Line on 0845 230 7136 (if you are outside
of the UK please call +44 (0) 845 230 7136) to notify the
change in risk.
Before you purchase this insurance your attention
must be brought to a number of important aspects:
A brief summary of cover available is set out within this
panel. Before you commit to the insurance please refer to
the Policy of Insurance and Key Facts statement which will
be sent to you by the Insurer.
Important Notes
Policy of Insurance
This contains the full details of what is and is not covered,
and will be sent to you upon purchasing the insurance.
Please read it carefully to ensure you understand the cover
provided. A specimen copy will be made available prior to
purchase upon request, please telephone:
0845 230 7136 (if you are outside of the UK please call
+44 (0) 845 230 7136)
‘Cooling Off Period’
If the insurance does not meet your requirements you may
cancel within 14 days of purchase (prior to travel if this is
sooner) and, provided no claim has been made, obtain a
refund. After this 14-day period insurance premiums are
not refundable under any circumstances.
On board medical treatment
Any passenger who provides proof of purchase of this
insurance at the time of seeking medical treatment at
the on board medical centre, and who has declared all
pre-existing medical conditions, had these accepted and
paid any additional premium required, will only be charged
up to the applicable insurance excess for treatment for the
same condition. Carnival plc will undertake to recover the
cost of treatment which exceeds the insurance excess from
the Insurer.
Emergency Medical
This is not private medical insurance. This policy only
covers treatment of medical conditions in an emergency
and which will respond quickly to treatment. It does not
cover recurrent or long-term treatment. If shoreside
medical attention is required, this treatment will be in
a medical facility appropriate to your condition and the
treatment required, and this may be within a state facility
as determined by the assistance company.
Claims for Personal Possessions
This insurance does not provide cover on a ‘new for old’
basis, which means that deductions for age, wear and tear
will be made where appropriate.
Sums Insured and Limits
All sections of the insurance have a limit on the amount the
Insurer will pay, as described above. Some sections have
internal limits such as the amount the Insurer will pay for
any one item or personal money.
Age Reductions/Loadings applicable to above Premiums
• Children under 2 years of age are entitled to free cover
when parents purchase this insurance.
• You must give your age and date of birth details at the
time of booking otherwise premiums applicable to
persons aged over 70 years will be charged. All ages as
at the date of travel.
• Please note this travel insurance policy does not have
an upper age limit, however, the basic rates above are
determined by your age at the date of travel.
Reasonable Care
You are required to take all reasonable care of yourself and
your property and to act at all times as though you are
not insured.
Hazardous Activities
The insurance may not cover you when you take part in
certain activities WHERE THERE IS A HIGH RISK OF INJURY. It
is likely that all shore excursions booked through Carnival
plc are included in the scope of emergency medical and
repatriation cover. Please refer to your policy wording.
Claims and Complaints
The insurance policy contains the procedure which you
should follow if you wish to make a claim or a complaint.
Please note that your contract of insurance will be with
Union Reiseversicherung AG, UK Branch and that Carnival
plc will have no responsibility to you for claims or any other
liability in connection with the same.
Jurisdiction
The insurance will be subject to English law unless
otherwise agreed in writing.
Incorporation
Preferential is incorporated in the United Kingdom and
Union Reiseversicherung AG is incorporated in Germany.
Financial Services Authority
Preferential Insurance Services Ltd is authorised and
regulated in the United Kingdom by the Financial Services
Authority (FSA). Union Reiseversicherung AG are authorised
in Germany by BaFin and regulated in the United Kingdom
by the Financial Services Authority.
Compensation
The insurance policy will be covered by the Financial
Services Compensation Scheme.
P&O Cruises is an Introducer Appointed
Representative of Travel Insurance Facilities plc,
who are authorised and regulated by the Financial
Services Authority.
THE CONTRACT
2. The Contract shall be between P&O Cruises and the Passenger
on the basis of these Conditions and the information contained in
the brochure, and shall be governed by English law and the nonexclusive jurisdiction of the English courts. By entering the contract
P&O Cruises agrees to exercise reasonable skill and care to provide
the cruise.
3. By making a booking, the Passenger confirms that all persons
named in the booking (and their personal representatives) have
agreed to be bound by these Conditions and all other terms of
the Contract, and that he/she has their authority to do so on their
behalf.
4. All cruises are subject to availability at the time of booking. No
Contract shall be made until the deposit (or, where appropriate, the
full price) has been paid, whether or not a booking confirmation has
been issued, but all money paid to a travel agent shall be treated as
having been paid to P&O Cruises. Failure to pay the balance by the
due date shall entitle P&O Cruises to cancel the booking and retain
the deposit by way of a cancellation charge. Failure to pay any
other amount by the due date shall entitle P&O Cruises to cancel
the booking and to retain an amount by way of a cancellation
charge as set out in clause 25.
5. A booking may only be made by a person aged 18 or over. All
Passengers who, at the time of departure, will be under 18 years
of age must be accompanied by a Passenger aged 21 or over who
will at all times during the cruise be responsible for their welfare,
conduct and behaviour.
6. Children aged 6 months or less at the commencement of the
cruise will be refused permission to board the cruise ship and
P&O Cruises shall have no liability whatsoever for any consequences
of such refusal. Certain cruises also have prohibitions on children
aged 12 months or less. Passengers should check with P&O Cruises
before booking.
7. P&O Cruises does not have on board its cruise ships adequate
medical facilities for childbirth. Accordingly P&O Cruises regrets that
it cannot carry Passengers who will have entered their 24th week
of pregnancy or beyond at any point in their cruise. All pregnant
women are required to produce a doctor’s or midwife’s letter stating
that mother and baby are in good health, fit to travel and that the
pregnancy is not high-risk. The letter must also include the estimated
date of delivery (EDD) calculated from both the last menstrual period
(LMP) and ultrasound (if performed). P&O Cruises cannot accept a
booking or subsequently carry a Passenger unless they comply with
the requirements of this clause. In the case of a booking by or on
behalf of a pregnant Passenger made before it could reasonably have
been known that the Passenger would not be able to join the cruise
by reason of the Passenger entering their 24th week of pregnancy
or beyond at any point in their cruise, P&O Cruises will refund in full
the price paid by or on behalf of that Passenger and the price paid by
any accompanying Passenger, provided that the pregnant Passenger
notified P&O Cruises as soon as reasonably practicable upon
becoming aware that they would not be able to join the cruise, but
shall otherwise have no liability whatsoever. P&O Cruises expressly
reserves the right to refuse passage on board to any Passenger who
appears to be in an advanced state of pregnancy and P&O Cruises
shall have no liability whatsoever in respect of either such refusal and/
or the carriage of any such Passenger.
8. P&O Cruises reserves the right to require any Passenger to
produce medical evidence of fitness to travel on the cruise.
9. Passengers with physical or mental disabilities or other conditions
which may require special treatment or assistance (including
Passengers who use wheelchairs) must advise P&O Cruises in
AMENDMENTS TO THE CONTRACT
13. In clauses 13 and 14, “another person” means another person
who satisfies all conditions applicable to the cruise. A booking may
be transferred to another person provided that the Passenger
consults with P&O Cruises prior to purporting to transfer the
cruise (so that, for example, P&O Cruises may require the cruise is
transferred to someone on its wait list) and P&O Cruises receives the
transfer request more than 56 days before the scheduled departure
date. Between 56 and 14 days (inclusive) before the scheduled
departure date and subject to the conditions above, P&O Cruises will
normally agree to such a transfer only where the original Passenger
will be prevented from travelling by reason of an unavoidable event
(such as illness, death of a close relative or jury service) and P&O
Cruises may require satisfactory evidence before agreeing to the
transfer. All transfers of a booking to another person at any time
up to 14 days or more before the scheduled departure date will be
subject to an administration charge of £20.
14. Any request for a transfer of a booking to another person which
is received by P&O Cruises 13 days or less before the scheduled
departure date shall be treated as a cancellation by the Passenger of
the original booking and a cancellation charge under clause 25 shall
become payable.
15. Any transfer of a fly cruise will also be subject to any charges
imposed by the airline. Passengers should note that airlines may not
allow transfers on scheduled flights and that a flight booking may
have to be cancelled and rebooked, in which event the re-booking
will always be subject to flight availability and to payment of any
charges imposed by the airline which may, in some cases, be the
full cost of the ticket.
16. If a Passenger wishes to transfer to another cruise, this will
generally be treated as a cancellation under clause 25. P&O
Cruises, at its discretion, may allow the transfer without treating it
as a cancellation if the P&O Cruises holiday to which the transfer is
to be made departs within 12 months (within 6 months in the case
of transfer from a world cruise) of the original and is for a higher
price. Agreement to transfer a cruise would also be conditional
upon such a request being made more than 56 days before the
original scheduled departure date; there being availability; and
the payment of both an administration charge of £100 and any
expenses (such as airline and/or hotel charges) incurred by
P&O Cruises as a result. Such a transfer would only be allowed on
one occasion. The criteria for allowing transfers may be changed by
P&O Cruises at any time without notice.
17. All such transfers to another cruise will be treated as a new
booking. Any discount or promotion applicable to the original
booking may not apply to the new booking, in which case the
Passenger shall be required to pay any difference in price.
18. After a cruise has been booked, P&O Cruises will try to
accommodate any request for a change (such as a change of
stateroom), but such changes are always at P&O Cruises’ discretion
and are subject to an administration charge of £20.
INSURANCE
19. It is a condition of the Contract that every Passenger must have
travel insurance in force for the entire duration of the cruise. Details
of the insurance policy (which must as a minimum include medical
and repatriation coverage for not less than £2 million) must be
provided at the time of booking or as soon as practicable thereafter.
20. Wherever possible, P&O Cruises will offer general assistance to
any Passenger who suffers illness, personal injury or death during the
period of the cruise, whether or not arising from an activity forming
part of the cruise and whether or not the result of fault by any party
21. Any cost or expense which is reasonably incurred by P&O Cruises
for or on behalf of the Passenger in respect of any form of medical,
dental or similar treatment, hotel, transportation, repatriation or
any other expense shall be repayable by the Passenger to P&O
Cruises, whether or not such sum is covered by the Passenger’s
travel insurance P&O Cruises may incur a fine if the Passenger fails
to comply with all relevant visa or documentation requirements for
their holiday. P&O Cruises reserves the right to re-charge any such
fines to the Passenger.
PRICES AND EXTRAS
22. All prices are based on costs and exchange rates as at 1 May
2009. P&O Cruises reserves the right to vary particulars and
prices shown in this brochure after the date of publication. Prices,
discounts, supplements and special offers advertised in this
brochure or elsewhere may be withdrawn or changed. Prices may
go up or down. Passengers should contact their travel agent for up
to date prices and charges before booking, or call us on
0845 3555333, or visit our website: www.pocruises.co.uk
23. The price of your cruise can be varied due to changes in
transportation costs such as fuel, scheduled air fares and other
airline cost changes which are part of the contract between the
airline (and their agents) and P&O Cruises, government action such
as changes in VAT or any other government imposed changes and
currency changes in relation to an exchange rate variation. In the
case of any small variation, an amount equivalent to 2 per cent of
the price of your travel arrangements, which excludes insurance
premiums and any amendment charges, will be absorbed for
increases but not retained from refunds. For larger variations
this 2 per cent will still be absorbed for increases but not retained
from refunds. In either case there will be an administration charge
of £1 per Passenger, together with an amount to cover agents’
commission. If this means the Passenger has to pay an increase
of more than 10 per cent of the price of the cruise, the Passenger
may cancel the cruise and receive a full refund of all monies paid,
except for any amendment charges. P&O Cruises will consider an
appropriate refund of insurance premiums paid if the Passenger
can show that he/she was unable to transfer or re-use the policy.
Should the Passenger decide to cancel for this reason, the Passenger
must exercise his right to do so within 14 days from the issue
date printed on the final invoice. Alternatively, the Passenger can
accept an offer of an alternative cruise if P&O Cruises are able to
provide an alternative and transfer payment made in respect of the
original cruise to the alternative cruise. If the cost of the alternative
cruise is less than the original cruise the difference in price will be
refundable. P&O Cruises will also pay compensation as set out in
clause 27 below. Please note that travel arrangements are not
always purchased in local currency and some apparent changes
have no impact on the price of your cruise due to contractual and
other protection in place.
24. All accounts for on-board services and goods and for shore
excursions must be settled in full before the Passenger leaves the cruise
ship. In the event that a Passenger fails to settle his on-board account at
or before the completion of the cruise, P&O Cruises shall be entitled to
make a reasonable administration charge for the subsequent collection
of such sum due in addition to any costs of legal process.
CANCELLATION BY THE PASSENGER
25. The Passenger may cancel the Contract at any time prior to
the commencement of the cruise via their travel agent or, for
Passengers who have booked direct, by calling our Reservations
Department but in that event P&O Cruises shall be entitled to levy a
cancellation charge as a percentage of the applicable cruise price in
accordance with the following scales:
Period before departure within which notice
Cancellation charges
of cancellation is received by P&O Cruises
(percentage of cruise price)
From the date of booking until
57 days before departure
56 to 42 days
41 to 16 days
15 to 6 days
Less than 6 days before departure or
failure to embark. For fly cruises, departure
day is the date of the flight departure.
Deposit
45%
75%
90%
100%
It may be possible for the Passenger to re-claim these cancellation
charges (less any applicable excess) under the terms of the
Passenger’s insurance policy. Claims should be submitted to the
appropriate insurer. After departure, if the Passenger disembarks
whether by reason of sickness or any other reason the Passenger will
not be entitled to a refund of a proportion of the cruise not used.
ALTERATION AND CANCELLATION BY P&O CRUISES PRIOR
TO DEPARTURE
26. Whilst P&O Cruises will do its best not to cancel or to make
any significant alteration after a booking has been made, it shall
nevertheless be entitled at any time prior to departure to cancel the
Contract or to change and/or curtail the itinerary where this reasonably
becomes necessary on operational, commercial or other grounds. P&O
Cruises will inform the Passenger of any such cancellation or change
of itinerary as quickly as possible (with, where appropriate, written
confirmation as soon as reasonably possible thereafter). If P&O Cruises
makes a significant alteration to the cruise it will inform the Passenger
or his travel agent as soon as reasonably possible. The Passenger will
have the choice of either accepting the alteration, accepting an offer
of an alternative cruise of comparable standard if available (P&O Cruises
will refund any price difference if the alternative is of a lower value) or
cancelling the cruise and receiving a full refund of all monies paid. The
Passenger recognises and agrees that it will not normally be possible
for P&O Cruises to offer an appropriate substitute cruise which is
available at about the same time as and/or with a similar itinerary to that
originally booked, but P&O Cruises will do its best to provide a suitable
alternative cruise of similar duration and value. The Passenger must
notify P&O Cruises of his decision as soon as reasonably possible and
in any event not later than 14 days of being informed of the significant
alteration.
27. If the Passenger cancels the cruise in the circumstances set out
in clause 26 or if P&O Cruises cancels the cruise, the Passenger shall
also be entitled to compensation as follows (except if the change or
cancellation is due to force majeure, non-payment by the Passenger
or where the minimum number of Passengers required for a cruise to
proceed is not reached).
Period of notification given by P&O Cruises
Compensation per full fare
paying passenger
56 to 43 days
42 to 29 days
28 to 15 days
14 to 0 days
5% cruise credit
10% cruise credit
15% cruise credit
20% cruise credit
Page 239
www.pocruises.co.uk
Have you, or anyone who is travelling with you,
1. Ever received treatment for:
(a) A heart related condition, stroke or hypertension (high blood pressure)
(b) A breathing condition (including asthma)
(c)Cancer
(d) Diabetes
If your answer is ‘YES’ to any of these questions you are
required to contact the Travel Insurance Advice Line on
0845 230 7136 (outside the UK: +44 (0) 845 230 7136)
either before or immediately after purchasing your cover in
order to obtain an additional quotation specifically for your
medical conditions. This will ensure that you have full cover
in place. All calls are treated in the strictest confidence and
any additional agreed terms applicable to your policy will
be confirmed in writing.
230 7136
DEFINITIONS
1. In these Conditions and unless the context requires otherwise:
“the Contract” means the contract made between P&O Cruises
and the Passenger relating to the cruise; “cruise” means the cruise
holiday as described in the relevant P&O Cruises brochure or other
documentation published by or on behalf of P&O Cruises, including
any flights to and from the UK and any pre-cruise and/or post-cruise
package, but not including shore excursions or shuttle services;
“force majeure” means unusual and unforeseeable circumstances
beyond the control of P&O Cruises that P&O Cruises cannot, even
with the exercise of reasonable skill and care, provide the cruise,
or part thereof, including any part of the itinerary, and includes
(without limitation) war or threat of war, terrorist activity or the
threat of terrorist activity, riots, civil commotion, disaster, Act of
God, natural and nuclear disaster, fire, closure of ports, strikes or
other industrial action, medical problems on board the ship or at
intended ports, including, in each case, incidents of infectious or
other diseases or illnesses, lawful deviation at sea in response to a
distress call or other emergency and adverse weather conditions;
“itinerary” means the proposed itinerary as described in the relevant
P&O Cruises brochure or other documentation published by or
on behalf of P&O Cruises; “the Passenger” means each and every
person named in the booking and/or a P&O Cruises ticket; “P&O
Cruises” means Carnival plc trading as P&O Cruises; “the price” means
the price for the cruise (excluding shore excursions and any additional
charges shown as such in the relevant P&O Cruises brochure or
otherwise advertised) applicable at the time of booking and payable
by the Passenger under the Contract; “shore excursion” means
any excursion offered for sale by P&O Cruises on board for which
a separate charge is payable at the time outside the all-inclusive
price whether booked in the UK prior to the commencement of
the cruise or on board the cruise ship; “shuttle service” means any
transportation service (ferry, bus, coach or minibus) provided by
a third party which may (without guarantee) be available to P&O
Cruises’ passengers in certain ports; “a significant alteration” means
major changes to your cruise; “Supplier(s)” means any company or
individual which provides any service forming part of the cruise.
writing before a booking is made. Passengers who use wheelchairs
must furnish their own standard size wheelchairs and must be
accompanied by a travelling companion fit and able to assist them.
Ships wheelchairs are available for emergency use only. Further
information is contained in the brochure. P&O Cruises reserves the
right to refuse passage to any Passenger who has failed to notify
P&O Cruises of such disabilities or need for assistance or who in the
opinion of P&O Cruises is unfit for travel or whose condition may
constitute a danger to themselves or to others on board.
10. A Passenger shall not have the right to exclusive occupancy
of a stateroom with two or more berths unless the single person
surcharge is paid. If a cancellation results in a Passenger becoming
the sole occupant of a stateroom with two or more berths, he/she
shall be liable to pay the single person surcharge. If a cancellation
reduces the number of Passengers originally booked in a stateroom
together, the remaining Passengers shall each be liable to pay any
increase in the price arising as the result of such reduction.
11. For fly cruises (and if not already confirmed at the time of
booking), P&O Cruises will issue an ATOL confirmation invoice giving
the details of the flight arrangements (including UK and destination
airports) within a reasonable time after such arrangements are known.
12. Shore excursions are available for separate purchase on board
and are arranged by P&O Cruises with local operators. They do not
form part of the Contract.
holiday travel insurance/booking conditions
Holiday travel insurance
ALTERATION AND CANCELLATION BY P&O CRUISES AFTER DEPARTURE
28. After departure, P&O Cruises does not guarantee that the cruise
ship will call at every port on the itinerary or follow every part of the
advertised route or schedule or that every part of the cruise will be
provided, although P&O Cruises will exercise reasonable skill and care
to provide the cruise. P&O Cruises reserves the absolute right to decide
whether or not to omit any such port(s) and/or to call at additional
ports and/or to change the advertised route or schedule. If P&O
Cruises is unable to provide a significant proportion of the cruise, it
will make suitable alternative arrangements, at no extra cost to the
Passenger, for the continuation of the cruise. If the Passenger does not
accept them, for good reasons, or, if it is impossible to make suitable
alternative arrangements P&O Cruises will, where appropriate, provide
the Passenger with transport back to the place of departure or to
another place to which P&O Cruises and the Passenger have agreed.
In both cases P&O Cruises will, where appropriate, compensate the
Passenger. Please note that compensation will not be payable if an
alteration is minor or if P&O Cruises is not able to provide a significant
proportion of the cruise due to force majeure.
29. Transit or part transit of straits, other sea areas controlled by vessel
traffic schemes, canals, rivers and all other navigable waterways may
be subject to delay due to operational circumstances and/or the
requirements of the local authorities and P&O Cruises shall have no
liability whatsoever in respect of any such delay.
COMPLAINTS
36. Any problem which arises during a holiday must be raised by
the Passenger at the time with a representative of P&O Cruises. If
the problem is not resolved to the full satisfaction of the Passenger
Page 240
LIABILITY
37. P&O Cruises accepts responsibility for death, injury or illness caused
by the negligent acts and/or omissions of it and its Suppliers. P&O
Cruises limits its liability, where applicable, by the conventions referred to
in clauses 40 to 44 inclusive. In any event, P&O Cruises is not responsible
for any improper or non-performance which is wholly attributable to the
fault of the Passenger; the unforeseeable or unavoidable act or omission
of a third party unconnected with the provision of any services to be
provided under the Contract; unusual and unforeseeable circumstances
beyond the control of P&O Cruises and/or the relevant Supplier the
consequences of which could not have been avoided even if all due
care had been exercised, including (but not limited to) an event of force
majeure; or any event which
P&O Cruises and/or the relevant Supplier could not even with all due care
have foreseen or forestalled.
38. For claims not involving personal injury, death or illness or which
are not subject to the conventions referred to in clauses 40 to 44
inclusive, P&O Cruises’ liability for improper performance of the
Contract shall be limited to a maximum of twice the price which
the Passenger affected paid for the cruise (not including insurance
premiums and amendment charges) and P&O Cruises shall have no
liability for any loss of business or profits.
39. All carriage (by land, air and sea) is subject to the terms and conditions
of carriage of the actual carrier. These may limit or exclude liability. They
are expressly incorporated into the Contract and they also form the terms
and conditions of separate contracts between the Passenger and the
particular carrier as contained in that carrier’s ticket which is provided
to the Passenger before the scheduled departure date. Copies of these
terms and conditions are available on request from P&O Cruises. P&O
Cruises will ensure that the Passenger is informed of the identity of the air
carrier once it has been finalised and details of likely carriers are contained
in the brochure. P&O Cruises does not use any carrier on the EU banned
carrier list, available via our website.
40. Carriage of passengers and their luggage by air is governed by
various international conventions (hereinafter “the international air
conventions”), including the Warsaw Convention 1929 (whether as
amended by the Hague Protocol 1955 or the Montreal Protocol 1999
or otherwise) or the Montreal Convention 1999. Flights between
the UK and any member state of the European Union are currently
governed by EC Regulation 889/2002 which gives legal effect to
the Montreal Convention 1999. To the extent that P&O Cruises may
be liable as a non-performing air carrier to Passengers in respect of
carriage by air, the terms of the international air conventions (including
any subsequent amendments and any new convention which may
be applicable to a Contract for a fly cruise between P&O Cruises and
a Passenger) are expressly incorporated into these Conditions. The
international air conventions may permit the carrier to limit its liability
for death and personal injury, loss of and damage to luggage and delay.
Insofar as P&O Cruises may have any liability to the Passenger in respect
of carriage by air, it shall be determined accordingly. Copies of these
conventions are available from P&O Cruises on request.
41. Carriage of passengers and their luggage by sea is governed by
the Athens Convention 1974 (whether as subsequently amended or
otherwise “the Athens Convention”). A copy is available on request. The
Athens Convention is expressly incorporated into these Conditions and
any liability of P&O Cruises for death or personal injury or for loss of or
damage to luggage arising out of carriage by sea shall be determined
accordingly. In most cases, the Athens Convention limits the carrier’s
liability for death or personal injury or loss of or damage to luggage
and makes special provision for valuables. It presumes that luggage has
been delivered undamaged to the Passenger unless written notice is
given to P&O Cruises (as carrier):
(a) in the case of apparent damage, before or at the time of
disembarkation or redelivery;
(b) in the case of damage which is not apparent or of loss, within 15
days from the date of disembarkation or redelivery or from the time
when such redelivery should have taken place.
Any damages payable by P&O Cruises up to the Athens Convention
limits shall be reduced in proportion to any contributory negligence
by the Passenger and by the maximum deductible specified in Article
8 (4) of the Athens Convention.
42. Insofar as P&O Cruises may be liable to a Passenger in respect of
claims arising out of carriage by air or carriage by sea,
P&O Cruises shall be entitled to all the rights, defences, immunities
and limitations available, respectively, to the actual air carrier
(including his own terms and conditions of carriage) and under
the Athens Convention, and nothing in these Conditions shall be
deemed a surrender thereof. To the extent that any provision in
these Conditions is made null and void by the Warsaw Convention,
the Montreal Convention or the Athens Convention or any legislation
compulsorily applicable or is otherwise unenforceable, it shall be void
to that extent but no further.
43. Insofar as the cruise may be performed on a ship not owned
by P&O Cruises, it is agreed that P&O Cruises shall at all times
nevertheless be deemed a ship owner for the purposes of the
Convention on Limitation of Liability for Maritime Claims 1976,
whether as amended by the Protocol of 1996 or otherwise and as in
force in any relevant jurisdiction from time to time, and so entitled to
limit liability thereunder.
44. Except for claims arising out of carriage by air (as provided by
clause 40), any liability in respect of death and personal injury and
loss of and damage to luggage which P&O Cruises may incur to the
Passenger, whether under the Contract in accordance with these
Conditions or otherwise, shall always be subject to the limits of
liability contained in the Athens Convention.
45. Hotels, shore excursions and shuttle services are arranged by
P&O Cruises with local operators who may themselves engage the
services of local suppliers. Standards of hygiene, accommodation and
transport in many countries where excursions take place are often
lower than comparable standards in the UK. P&O Cruises will at all times
endeavour to appoint reputable and competent local operators who
comply with all prevailing local rules regulations and standards. P&O
Cruises will apply the local laws and regulations of the relevant country
to assess performance of the Contract in the event of a complaint by
a Passenger. The Contract will be regarded as having been performed
if local laws and regulations have been satisfied even if the laws of
England and Wales have not been met unless the absence of a particular
safety feature would lead a reasonable Passenger not to enter into
the Contract. P&O Cruises is not responsible for any improper or nonperformance which is wholly attributable to the fault of the Passenger;
the unforeseeable or unavoidable act or omission of a third party
unconnected with the provision of any services to be provided; unusual
and unforeseeable circumstances beyond the control of P&O Cruises
and/or the relevant Supplier the consequences of which could not have
been avoided even if all due care had been exercised, including (but not
limited to) an event of force majeure; or any event which P&O Cruises
and/or the relevant Supplier could not even with all due care have
foreseen or forestalled.
46. All employees, agents, contractors and their sub-contractors
(including Suppliers as defined in clause 1), as well as all insurers of both
P&O Cruises and its Suppliers shall have the benefit of the same rights,
defences, immunities and limitations available to P&O Cruises under these
Conditions, and it is agreed for this purpose that P&O Cruises contracts
with the Passenger as agent or trustee for all such persons.
ACTIONS, CLAIMS AND TIME LIMITS
47. Any action by a Passenger arising out of carriage by air or sea
must be commenced within the two year time limit prescribed by
the Warsaw Convention, the Montreal Convention or the Athens
Convention, as applicable.
48. If a court or tribunal applies any law other than English law, P&O Cruises
shall (in respect of all exclusions and limitations of liability) be entitled to the
maximum protection allowed by that law including statutory protection of
limitation as to the amount of damages recoverable.
49. Some disputes involving claims to a limited amount may, if
the Passenger so wishes, be referred to arbitration under schemes
devised by the Chartered Institute of Arbitrators for the Passenger
Shipping Association and ABTA. An application for arbitration must
be made within nine months of disembarkation from the cruise ship.
In addition, the Passenger Shipping Association offers a low cost
conciliation procedure where a non-binding review of correspondence
is undertaken by an independent conciliator. Details of these schemes
are available on request.
CONSUMER PROTECTION
50. When a Passenger buys an ATOL protected fly cruise from P&O Cruises in
the UK they will receive a Confirmation Invoice from P&O Cruises (or via the
authorised agent through which they booked) confirming the Passenger’s
arrangements and protection under P&O Cruises’ Air Travel Organiser’s
Licence number 6294. In the unlikely event of P&O Cruises’ insolvency,
the CAA will ensure that Passengers booked on fly cruises are not stranded
abroad and will arrange to refund any money the Passenger has paid to
P&O Cruises for an advance booking. For further information, visit the ATOL
website at www.atol.org.uk
51. Not all cruises offered and sold by P&O Cruises will be protected by
the ATOL scheme. All non-fly cruises sold by P&O Cruises in the UK are
protected under the ABTA scheme of financial protection. In the unlikely
event of P&O Cruises’ insolvency, ABTA will ensure that Passengers booked
on non-fly cruises are not stranded abroad and will arrange to refund any
money paid to P&O Cruises for an advance booking. Cruises sold overseas
may be covered by consumer protection schemes in place in the country
of sale or by the protection scheme operated by ABTA, and Passengers
should contact P&O Cruises for confirmation of what protection may
apply to your booking.
DATA PROTECTION
52. In clauses 52 to 54, “you” means the Passenger. In order to process
your booking and to ensure that your travel arrangements run smoothly
and meet your requirements, P&O Cruises needs to use the personal
information you provide such as name, address, any special needs,
health, medical, mobility or dietary requirements, etc. P&O Cruises
may pass personal information on to other relevant suppliers of your
travel arrangements such as travel agents, airlines, hotels, and transport
companies. Your personal information may also be provided to security
and/or credit checking companies, credit and debit card companies,
government and enforcement agencies, public authorities such as customs
and immigration if required by them, or as required by law. This may involve
sending your personal information between different countries, including
countries outside the European Economic Area (EEA) where controls on
data protection may not be as strong as the legal requirements in this
country. This may also apply to any sensitive information that you give
to us such as details of any disabilities or dietary/religious requirements.
If P&O Cruises cannot pass your personal information on to the relevant
suppliers, whether in the EEA or not, P&O Cruises cannot properly effect
your booking. For the safety and security of the ship and its passengers,
P&O Cruises may operate closed circuit television (CCTV) in certain areas
on board the ship during your cruise. Please be aware, however, that P&O
Cruises does not undertake to operate all cameras or monitor or record
CCTV images at all times.
53. The personal information you provide to P&O Cruises, or which is
obtained through your dealings with P&O Cruises or other Carnival group
cruise brands, will also be used by Carnival plc and Carnival Corporation
group companies or by processors on their behalf: to review your dealings
with Carnival plc and Carnival Corporation brands including your purchasing
and entertainment preferences; to review, develop and improve the cruises
and services Carnival offers; for market research purposes and for statistical
analysis. This may involve transferring your personal information to Carnival
Corporation group companies in the US.
54. P&O Cruises is a Carnival plc brand. Carnival plc and Carnival Corporation
group companies (including those in the US) may wish to contact you by
post, email and/or telephone with information and offers from P&O Cruises
and other Carnival group cruise brands (such as Cunard, Princess Cruises,
Seabourn Cruise Line, Ocean Village, Holland America Line, Carnival Cruise
Lines and Costa Cruises). If you have booked and you would like to alter
your marketing preferences you can now do so via the Cruise Personaliser
system on the P&O Cruises website. Alternatively, you can write to us at
Customer Data Department, P&O Cruises, Carnival House, 100 Harbour
Parade, Southampton, SO14 1ST. If you wish to obtain a copy of the personal
information held about you, please write to the above address. Carnival plc
may make a charge for supplying this information as permitted by law.
The next step
When you are ready to book, please ensure that you have the following information to hand:
1. Cruise number/date
4. Dates of birth
8. Travel insurance details
2.Preferred stateroom type
5. Address details
9. Any special requirements
6. Flight & hotel requirements
10.Mobility information
7. Dining choice request
11. Celebrations and gifts
If travelling on Azura, please let us know at the time of booking
if you would like to opt for the Spa Stateroom Package.
3. Passenger names
Booking a cruise couldn’t be easier. Once you’ve decided which cruise you’d like to travel on, simply book in
one of these ways:
ONLINE at www.pocruises.co.uk
Available 24 hours a day; follow the user-friendly steps and book from the comfort of your home
BY PHONE ON 0845 3 555 333
Monday – Friday: 8.30am – 6.00pm Saturday: 8.30am – 5.00pm.
Calls are charged at local rate and may be recorded for training purposes.
IN-STORE at ABTA travel agents
Call into your local travel agent to discuss your holiday requirements.
Once you’ve booked
Paying the balance of your fare
P&O Cruises must receive the balance of your fare no
later than 56 days before departure from the UK or
90 days before departure for cruise X101. If it is not
received by P&O Cruises by the due date we reserve
the right to end the contract between us and re-sell
the accommodation held for you, which will also
result in the forfeiture of your deposit. Your final
balance can be taken from the credit or debit card
used to pay your deposit. We only accept Visa/Delta
debit cards. We do not accept Switch or Maestro.
If you would prefer to pay by cheque please make
it payable to P&O Cruises and send it to: Cruise
Payments, P&O Cruises, PO Box 1306, Southampton
SO14 3ZG
Once you have made your booking the
following will happen:
• We will send you a Booking Confirmation showing
your cruise details, stateroom booked and fare
payable. This shows the date the final balance is
due. Please check this carefully.
• Approximately 12 weeks before your cruise visit
www.pocruises.co.uk/cruisepersonaliser to reserve
your shore excursions. Choose from an exciting
range of excursions so that you make the most of
your time in each port.
• Around 7 weeks before departure you will receive
‘Your holiday information’ brochure. There is also
an option to view and print this information at
www.pocruises.co.uk/cruisepersonaliser
• We are required to collect mandatory
immigration information required by immigration
authorities, which must be provided prior to
your cruise. This is the essential information that
we need to know before you travel. You can
complete this information online at
www.pocruises.co.uk/cruisepersonaliser.
Deposits
When you are happy with the accommodation
offered and the fare quoted you will be given a
booking reference number. You will then need to
pay the deposit of 10% per person. For bookings
made within 56 days of departure, the full balance
will be due. For passengers booking direct with
P&O Cruises, deposits are only payable by credit or
debit card. We only accept Delta debit cards. We
do not accept Switch or Maestro. Deposits are not
returnable in the case of cancellation but may be
recoverable subject to the terms and conditions of
your travel insurance.
Please note that passengers under the age of
eighteen must travel with a parent or companion
over the age of twenty one.
• Your travel documentation will be available via
Cruise Personaliser around 2-3 weeks before
you travel.
Page 241
www.pocruises.co.uk
SECURITY, SAFETY AND SUPPORT
30. Passengers are expected at all times to conduct themselves in a
proper manner and with due regard to the health, safety, comfort,
enjoyment and general well-being of all persons both on board the cruise
ship and involved in the provision of any service or facility forming part of
the cruise or any shore excursion, and the Passenger expressly agrees to
this. If it appears that a Passenger’s conduct, behaviour or health is such
as to be a breach of this requirement or the Passenger’s behaviour, health
or conduct is likely to endanger the Passenger’s own health or safety or
that of any other Passenger or crew or may make the Passenger likely to
be refused permission to go ashore at any port or may make P&O Cruises
liable for the costs of any medical treatment and/or maintenance and
support and/or repatriation, then P&O Cruises and/or the Master shall
have the right according to the particular circumstances to take any one
or more of the following measures as may appear to be reasonable and
appropriate –
• refuse to embark or to disembark the Passenger at any particular
port or other place of call;
• disembark the Passenger;
• transfer the Passenger to another berth;
• confine the Passenger to a particular stateroom or to the ship’s
medical centre;
• through the ship’s doctor and/or his staff, administer any drug,
medicine or other substance of a similar nature, or admit and/or
confine the Passenger to a hospital or any similar institution at any
port as the ship’s doctor may consider necessary.
31. In the event of P&O Cruises and/or the Master acting in
accordance with clause 30 above, neither the Passenger nor (at
the sole discretion of P&O Cruises) any other person travelling with
the Passenger (whether or not under the same booking) shall be
entitled to make a claim against P&O Cruises for any loss or expense
incurred as a result of such action, whether for a full or partial refund
of the price or for any other form of compensation or for the cost
of returning to the United Kingdom or to any other place or for any
other form of loss or expense whatsoever. Where the Passenger is
repatriated pursuant to this clause at P&O Cruises’ expense,
P&O Cruises shall have the right to recover the cost of this.
32. If any Passenger is denied the right to board an aircraft because,
in the reasonable opinion of the Captain, the Passenger is unfit
to travel or represents a threat to the safety of the aircraft or its
passengers or crew or is abusive or disruptive, P&O Cruises will not be
liable to complete the Passenger’s holiday arrangements and will not
be liable to pay any refunds or compensation. If an aircraft is forced
to make an unscheduled landing as a result of the conduct of any
Passenger, P&O Cruises shall have the right to recover the full cost
thereof from the Passenger.
33. For security reasons, it may be necessary at any time to search
Passengers and/or their luggage and goods and the Passenger
agrees to allow such search upon being so requested by the Master
or any other authorised person.
34. The Passenger must not bring on board the cruise ship any
goods or articles of an inflammable or dangerous nature, nor any
controlled or prohibited substance, nor any animals. To do so shall be
a breach of these Conditions and shall render the Passenger strictly
liable to P&O Cruises for any injury, loss, damage or expense and the
Passenger shall compensate P&O Cruises in full for any loss, damage
or expense suffered by P&O Cruises as a result of such breach. The
Passenger may also be personally liable to statutory penalties. The
Master (or any other officer delegated for the purpose) shall be
entitled at all times to enter and search the stateroom and personal
luggage (whether or not in the stateroom) of any Passenger whom
the Master reasonably believes may be in breach of this clause.
Where the Passenger is found to be in breach of this clause, P&O
Cruises and/or the Master of the cruise ship shall be entitled to
exercise any of the powers conferred by clause 30 and clause 31
shall apply.
35. Any crew member or other person authorised by P&O Cruises
shall be entitled to enter a Passenger’s stateroom to carry out
necessary inspection, maintenance or repair work or for any purpose
associated therewith.
during the holiday, it is essential that to enable the complaint to be
investigated properly it must be notified in writing to P&O Cruises at
the earliest opportunity thereafter and in any event no later than 28
days after the Passenger’s return from the cruise. Failure to report the
complaint within this time may adversely affect P&O Cruises’ ability to
investigate and deal with it and may prejudice any future claim.
booking conditions/the next step
The value of any cruise credit will be calculated by reference to the
price actually paid for the cancelled cruise and may only be used for
other bookings with P&O Cruises. Any such new booking must be
made by no later than 31 December of the year after the date of the
original cruise. Credit vouchers may be redeemed against the price of
the new cruise net of any discount available to the Passenger at the
time of booking. The compensation set out above does not exclude
the Passenger from claiming more if he/she is entitled to do so or
from requesting that compensation be provided in a different form.