Touring - Thompsons Holidays

COMPANY
Profile
2
GLOBAL
FOOTPRINT
The Travel Corporation (“TTC”),
sometimes known as TravCorp,
is a Travel and Leisure Group
operating in over 60 countries
with 35 offices around the world.
As a Group it comprises over two
dozen travel brands.
The brands are independently
managed and comprise tour
operations, hotels and river cruise
ships. Some of these established
businesses have been in operation
for over 41 years.
3
T
he Group has operations in the
United States, the United Kingdom,
South Africa, Canada, China, Singapore,
Guernsey, Indonesia, Switzerland, Greece,
France, Italy, Ireland, Japan, Taiwan, Australia and New
Zealand. The Group’s brands include Trafalgar Tours,
Insight Vacations, Contiki Tours, Uniworld Boutique
River Cruise Collection, Red Carnation Hotels, AAT
Kings, Creative Holidays, Brendan Vacations, New
Horizons, Grand European Tours, Milestones, African
Travel, Lion World, Busabout, Aussie Adventures,
Haggis and Shamrocker Adventures, Inspiring
Journeys, Aussie Adventure Holiday and Evan Evans
Tours and Cullinan Outbound Tourism - Thompsons
Holidays and Island Light Holidays.
Touring Escorted Touring
The Travel Corporation’s motor-coach escorted
touring divisions include AAT Kings, Brendan
Worldwide Vacations, Busabout, Contiki Holidays,
Eastern Trekker, Evan Evans Tours, Grand European
Tours, Haggis Adventures, Insight Vacations,
Milestones, Shamrocker Adventures, Uniworld
Boutique River Cruise Collection, Trafalgar Tours,
Grosvenor Tours, Eastgate Safaris & Transfers and
Edusport Travel.
4
ceremonies, with the Egerton House
Investments
Hotel receiving the title of London’s
Most Excellent Hotel in 2009, and
Unlike escorted touring, independent the 41 Hotel in London receiving the In South Africa, the Group is the
touring is characterised by a more same award in the 2011 edition of the largest shareholder of Cullinan
independent travel experience. awards.
Holdings Ltd, one of South Africa’s
Independent tours allow tourists
oldest public companies, and which
to plan their own itinerary and tour
owns household travel brands such
a destination independent of a Transportation
as Thompsons Africa, Thompsons
group or tour escort. Independent
Holidays, Thompsons Touring &
touring packages offered by The In addition to tour packages, The
Safari, Hylton Ross Tours, Planet
Travel Corporation include Brendan Travel Corporation owns and
Vacations (based in the US); New operates transportation services Africa, Gateway Tours, Pentravel as
Horizons (based in Western Australia); which operate locally as well as well as Marine businesses, Manex
and Central Boating. The Travel
Creative Holidays (based in Australia);
internationally. The transportation Corporation is also a Significant
Africa Travel and Lion World Tours
(based in Africa). Creative Holidays is brands include: AAT Kings (Australia), shareholder in Wilderness Safaris
Australia’s largest independent travel Atlas Reizen (Netherlands), Springbok which is Africa’s leading Safari and
Atlas Luxury Charter, Ikapa Tours & Conservation Group.
company.
Travel and Hylton Ross Tours (South
Touring - Youth Travel Africa). These prestigious companies Social responsibility
have received numerous travel
awards.
The TreadRight Foundation is a notThe Travel Corporation builds tourism
for-profit foundation established by
packages for different demographics;
The Travel Corporation to encourage
one such group is the 18-35 age- Cruising
sustainable tourism within their own
bracket, where packages offered to
this age group are characterised by The Travel Corporation also offers family of brands. To date, TreadRight
fast-paced travel, budgeted tours river cruising packages through has donated more than USD 1.5
and what is known as ‘hop-on/hop- Uniworld, a US-based boutique river million to sustainable tourism projects
off’ bus tours. Youth Travel brands tour company. Similar to ocean liner worldwide and encourages industry
owned and managed by The Travel cruises, river cruises offer food and best practice by annually supporting
Corporation include: Contiki Holidays, accommodation on large riverboats the World Travel & Tourism Council’s
HAGGiS Adventures, Shamrocker that visit tourist destinations. Tourism for Tomorrow awards.
Uniworld operates river cruises across
Adventures and Busabout
Europe, Asia and the Middle East.
Tollman family
Independent Touring
Hotels
Red Carnation Hotels is an awardwinning group of luxury boutique
hotels located in the United
Kingdom, the United States, South
Africa, Guernsey and Switzerland. In
recent years they have been favoured
by Condé Nast in their annual awards
The Travel Corporation, which has
been trading for over fifty years, was
founded by the current Chairman,
Stanley Tollman. The company is
wholly owned by members of the
Tollman family, three generations of
which are actively involved with the
business.
5
ABOUT CULLINAN HOLDINGS
Cullinan
Holdings
was
established in 1901 as the
famous diamond mining
company which went on to
produce the worlds largest
ever rough diamond in 1905.
The company has since
evolved into one of South
Africa’s leading JSE listed
Tourism and Leisure Groups,
and today comprises many
of Southern Africa’s leading
brands in Travel and Leisure.
The Group operates in four
major segments, being Tour
Operating, Travel Agencies,
Coach Charter & Touring and
in the area of Marine and
Leisure.
In the travel and tourism
sector, this integrated business
model allows for the supply of
high quality travel packages
in which Cullinan is involved
in most parts of the chain
of supply, with consequent
control over service and the
ability to provide excellent
value
to
the
traveller.
The
Travel
Wholesaler
segment (Tour Operators)
includes Thompsons Holidays,
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Thompsons Africa, Planet
Africa, Edusport Travel and
Gateway Singapore. These
businesses are all recognised
leaders in the industry,
providing quality and value
tours for over 37 years.
The Group’s Retail Travel
business in South Africa
includes the well-known travel
agency chain, Pentravel, with
31 branches throughout South
Africa. Thompsons retail travel
includes a number of Corporate
& Leisure travel branches.
The Corporate business also
incorporates the Thompsons
Meetings & Incentives brand,
servicing corporate clients for
travel incentives,conferencing,
meetings and group travel
needs.
The Group’s transportation
division includes many of
South Africa’s leading tourism
related transport and touring
companies: Hylton Ross Tours,
Thompsons Touring & Safaris,
Springbok Atlas, Ikapa Tours
& Travel and Grosvenor. These
two companies provide tourist
related transportation services
as well as tours throughout
South Africa, Namibia, Chobe,
Zimbabwe and Zambia.
The Cullinan Group’s Marine
& Leisure Division distributes
many of the world’s leading
brands. These include Aqua
Lung
scuba
equipment,
Lewmar
Marine
Deck
Equipment, Musto Sailing
Clothing and Oceanair Blinds
for boats. The Marine Division
comprises Manex Marine and
Central Boating, who both
service the marine leisure
industry. The Scuba diving
industry is serviced country
wide from both the Cape Town
and Johannesburg offices.
ABOUT CULLINAN OUTBOUND TOURISM
Cullinan Holdings has established a subsidiary, Cullinan Outbound Tourism, to manage its
portfolio of leading brands in Travel and Leisure to include Thompsons Holidays and Island Light
Holidays.
Cullinan Outbound Tourism manages these diverse and independent business units in the
outbound tourism sector and while there are similarities in the procurement and fulfilment of
product for each company, the strategies, target markets and distribution strengths of each is
unique. In order to maximise efficiencies, the contracting and negotiation of product and
pricing for each brand is managed through focused and experienced Product Development
teams.
The specific business requirement for each brand is clearly defined in all correspondence to
avoid confusion about which distribution channel the negotiation is based on.
7
ABOUT THOMPSONS HOLIDAYS
For over thirty eight years, Thompsons Holidays,
the largest travel wholesale operator in South
Africa, has consistently set itself apart by
focusing on four core principles; knowledgeable
staff, exceptional service, quality products
and passion for travel. These principles
ensure that Thompsons is a household name
representing excellence in travel to both
travel agents and travellers in South Africa.
Thompsons Holidays is the preferred supplier
to a large number of reputable travel agent
groups across the country, providing the widest
distribution network of any operator. Through
our industry suppliers, Thompsons Holidays has
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access to unbeatable rates for airlines, hotels,
luxury trains, car hire and excursions worldwide.
This enables our dedicated and professional staff
to work closely with our valued travel partners
to provide the finest holiday experiences to
destinations on every continent.
A fitting accolade for the group was given by
our peers who have voted Thompsons as “Best
African Tour Operator” and “Best International
Tour Operator” for five consecutive years. In a
Top Brands Survey conducted by Travel News
Weekly, Thompsons was voted overwhelmingly
as the “Best Tour Operator” in South Africa.
9
WHY THOMPSONS HOLIDAYS?
Reservations Call Centres
Thompsons Holidays products are offered to the travel
trade via our three call centres located in Johannesburg,
Cape Town and Durban. The call centres are manned
by a combined team of more than 120 reservations
agents servicing the South African travel trade on a
daily basis. Our knowledgeable and well trained team
is motivated and aims to not only satisfy the needs of
the caller but to also make valuable suggestions to
enhance their holiday plans.
BUSINESS PLATFORM
Easiclick
Thompsons Holidays has a state-of-the-art real time
business platform which has extensive XML capability,
with supplier interfaces giving access to live inventory
and best available rates. Easiclick will continue to position
Thompsons Holidays as the leading Wholesaler/Partner
in South Africa. A Thompsons Holidays partnership will
enable suppliers to access the market instantly through
our various distribution channels.
Sales Teams
Individual Sales Teams regularly calls on the travel trade.
In addition to distributing brochures, they conduct inhouse training and also countrywide workshops which
often include our suppliers, providing updates on the
latest product changes. Our preferred partnerships
with a number of top consortiums in the South African
retail trade provide us with a unique opportunity
to channel the product to travel agents around the
country.
10
Marketing Division
The Marketing Division is
renowned in the industry for
state-of-the-art
advertising,
innovative marketing, and
extensive editorial in relevant
press and for colourful and
informative
brochures
of
exceptional quality. All material
complies with the regulations
of the Consumer Protection Act.
Our brochures always impart
information with honesty, based
on our simple yet effective
premise to always ‘tell it like
it is’. The brochures are selling
tools which our customers can
trust and rely on for up to date
product pricing information. The
Media team is well versed in all
forms of communications and
publicity.
Product Contracting
The Contract & Product
Department,
a
dedicated
buying division, is responsible
for negotiating and confirming
contracts
with
suppliers.
Furthermore, the department’s
operations
division
is
responsible for fast, up-to-date
servicing of the call centres
countrywide by providing
information and rates through
sophisticated business systems.
We focus on product worldwide, ensuring that we are the
most competitive player in this
field and work in partnership
with the finest international
operators and suppliers, always
seeking new and exciting
product opportunities.
Brochures
Thompsons Holidays produces
specialised brochures that
reflect the unique product and
corporate style of the brand.
These dedicated brochures
consist of a range of carefully
selected products that offer
unrivalled value and the finest
quality.
Staff training programmes
With a staff compliment of
350, Thompsons
Holidays
considers extensive and indepth staff training across all
divisions to be of paramount
importance in building an
effective, knowledgeable and
motivated team with a single
vision. Whether directed at new
recruits joining the group or at
established staff, emphasis is
placed on updating the skills
and product knowledge of all
staff.
We care about our World
Thompsons Holidays utilises
recyclable paper from sustainable
forests. We are a proud member
of The Travel Corporation’s
Treadright Foundation - a nonprofit foundation promoting
sustainable tourism. To date,
TreadRight has committed more
than USD2 million to sustainable
tourism projects worldwide and
encourages industry best practice
by annually supporting the
World Travel & Tourism Council’s
Tourism for Tomorrow Awards.
Thompsons is also a member
of the Wilderness Foundation’s
Green
Leaf
Environmental
Standard, promoting responsible
conservation and preservation of
the earth’s resources.
Industry recognition
Thompsons Holidays is the
recipients of countless awards in
recognition of service excellence
from suppliers, Government
Tourist Offices and the travel
trade, including Best Africa Tour
Operator – awarded by Diners
Club and the Association of
South African Travel Agents for
5 consecutive years - 2002 to
2006. Two Amadeus Awards
include: Best Growth 2012 and
Best Performing Tour Operator
2012.
11
WHY PARTNER WITH
THOMPSONS HOLIDAYS?
• State-of-the-art reservations and information technology.
• Instant access to the desired markets.
• Prominent exposure in specialist brochures.
• Preferred partnerships with top retail consortiums
countrywide, providing the widest distribution network for
your products.
• Superior buying power across a range of advertising
mediums to maximise your marketing spend.
• Associate your brand with one of the most reputable
operators in the market.
• Creative and cutting-edge advertising.
• Knowledgeable and experienced staff.
• Continuous Product Training to travel agents.
• Strong relationships with PR mediums.
• Editorial exposure in the press.
• Opportunities with various fulfilment mediums.
SPECIALIST COLLECTION CAMPAIGNS
Thompsons Holidays has an innovative marketing approach
around our highly successful marketing campaigns. Each
destination is featured in a dedicated collection brochure
consisting of a range of carefully selected products that
offer unrivalled value and finest quality. All the products
included in the collections bear our quality and value
assured stamp of approval, affirming our recommendation
and endorsement.
12
SO WHAT MAKES THE SPECIALIST CAMPAIGNS
DIFFERENT?
• Colourful, enticing and informative brochures with a strong call
to arms.
• More focused product range based on excellent value.
• Annual / Seasonal brochure updates and reprints to take
advantage of new product information.
• Strategic campaign promotions of all products to our agent
partners and via targeted mediums to the consumer.
• Joint promotions with our network of travel trade partners.
• The brochures are distributed via our sales teams to travel
agents around the country, at trade shows and consumer
marketing events.
• Print advertising in various national and regional newspapers.
• Electronic exposure across a range of platforms.
• Radio advertising.
• Agent and staff training.
• Editorial and Advertorial exposure and more.
OUR TRAVEL RETAIL NETWORK
One of the strategic strengths of Thompsons Holidays is our
preferred partnerships with a number of top travel retail
consortiums in the South African travel retail industry. This
provides us with a unique opportunity to channel your product
to more than 2,500 travel agents around the country. We
are also able to capitalise on their loyal database and shop
front presence to direct the appropriate products to the right
consumer.
Thompsons Holidays schedules regular joint advertising with
our consortium partners to promote special packages.
13
ABOUT ISLAND LIGHT
HOLIDAYS
Island Light Holidays creates a lighter, brighter,
more relaxed holiday experience, ensuring that
guests get the most out of island life’s simple
pleasures every day. LUX* Resorts, exclusively
represented in South Africa by Island Light
Holidays, is a collection of premium hotels in the
Indian Ocean. Guests revel in the opportunity
to celebrate island life and enjoy light living in
Mauritius, Reunion and the Maldives.
LUX* RESORTS 4*PLUS and 5* Portfolio:
LUX* Belle Mare, Mauritius
LUX* Le Morne, Mauritius
LUX* Grand Gaube, Mauritius
LUX* South Ari Atoll, Maldives
LUX* North Male Atoll, Maldives
(Opening in 2016)
LUX* Saint Gilles, Reunion Island
LUX* Sud Sauvage, Reunion Island
(Opening in 2016)
LUX* RESORTS 3* and 4* Portfolio:
Tamassa, Bel Ombre, Mauritius
Merville Beach, Grand Baie, Mauritius
Ile des Deux Cocos, Mauritius
Hôtel Le Récif, Reunion Island
www.islandlightholidays.co.za
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Tel: +27 11 Head
770 7511
Docex
238, Durban. Tel: +27 31 275 3500
durban
cape Town
Johannesburg
Office
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DRIVEN BY SERVICE
Postal
address:
P.O.
Box
382,
Cape
Tow
address:
P.O.
41032,
Craighall,
address:
P.O.
Box
2758,
Westway
20 The Postal
Boulevard,
West
End
Office
Park,
Street,
Chiappini
Square,
vel Postal
House,
6 Hood
Ave,Box
8000,
South
Africa.
Docex
145,
Cape
Town
2024,
South
Africa.
Docex
270, Randburg.
Office Park,
3635,
Durban,
South
Africa.
Spine
Road,
Westville,
South
Africa. 17 Chiappini
Cape
Town,
South
Africa.
ebank,
South
Africa
8000,
South
Africa.
Docex
145,
Cape
2024,
South
Africa.
Docex
270,
Randburg.
Office
Park,
3635,
Durban,
South
Africa.
Tel:
+27
21
408
9500
Tel:
+27
11
770
7511
Docex
238,
Durban.
Tel:
+27
31
275
3500
Spine
Road,
Westville,
South
Africa.
Cape
Town,
South
Africa.
nk,
South
Africa
20 The
Boulevard,
West2758,
End Office
Park,
17 Chiappini
Street,
Travel P.O.
House,
6 Hood
Ave,
Postal
address:
P.O.Chiapp
BoxTo
3
alThe
address:
Box
41032,
Craighall,
Postal
address:
P.O. Box
Westway