TBA Magazine - Texas Bankers Association

Transcription

A modest Senate proposal for regulatory relief
TEXAS
BANKING
One Industry. One Vision. One Voice.
13
V O LU M E 1 0 4 • N O. 6 • J U N E 2 0 1 5
Texas Banking is the official
publication of the Texas
Bankers Association.
F E AT U R E S
8
EXECUTIVE COMMITTEE
Meet Ken Burgess
128th chairman of TBA
issues call to action
EDITORIAL OFFICES:
203 West 10th Street,
Austin, Texas 78701-2388
512-472-8388
fax 512-473-2560
www.texasbankers.com
13 Golf tournament kicks
off Convention
14 Serving our
communities
2015 Cornerstone and LiFE
Award winners
14
18 Ten steps to achieve
customer growth
COLUMNS
20 Meet your 2015-16
TBA Board of Directors
5
36 Community Banker
Spotlight
Message from the
President
The lifeblood of TBA
6
Texas banking
nets Florida Bass
Chairman’s Forum
Challenges create
opportunities
38 Banker to Banker
The Texas Bankers Hall of
Fame welcomes five new
members
40 Your Advocate
A modest Senate proposal
for regulatory relief
42 Compliance Hotline
Frequently asked questions
on the Integrated Mortgage
Disclosures
Kenneth L. Burgess Jr.
Chairman
Olivia Carmichael Solis
Editor
Katherine Kolstedt
Art Director
Jocelyn Carby
Associate Editor
Jamie Tanner
Assistant Editor
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P.O. Box 29156, Shawnee
Mission, Kansas 66201-9156
800-336-1120
fax 913-261-7010
www.banknews.com
Jim R. Purcell
Vice Chair
Scott Englert
National Sales Manager
8
James D. Dreibelbis
Treasurer
D E PA R T M E N T S
22 News & Trends
34 Partner Focus
43 Ad Index
38
43 Classifieds
44 Bank People
46 Banking Bytes
Get the latest
Texas & Washington
news at the
TBA website,
www.texasbankers.com.
4
Expressed opinions in any signed article of Texas Banking are those of the author and
do not necessarily reflect the viewpoint of editors or the Texas Bankers Association on
the subject. While this magazine makes reasonable efforts to establish the integrity of
advertisers, it does not endorse advertised products or services unless specifically so
stated. Texas Banking © 2015, Texas Bankers Association. Articles may not be reproduced or reprinted without the expressed written permission of the Texas Bankers
Association.
Texas Banking (ISSN 0885-6907) is published monthly by the Texas Bankers Association, 203
W. 10th St., Austin TX 78701-2388. Periodicals Postage Paid at Austin, TX and at additional
mailing offices. POSTMASTER: Send address changes to Texas Banking, Texas Bankers
Association, 203 W. 10th St., Austin TX 78701-2388. Annual dues of TBA members include
$20 for each one-year subscription to Texas Banking. Annual rates for additional subscriptions
are $48 for member banks and $96 for non-members.
TEXAS BANKING • JUNE 2015
John L. Snider
Immediate Past Chair
W. David Lacy
Community Bankers Council Chair
William C. Helms
Regional Bankers Council Chair
Robert L. Upchurch, III
Government Relations Council
Chair
J. Eric T. Sandberg Jr.
TBA President/CEO
TEXAS BANKERS ASSOCIATION
Board of Directors
R. Mark Bain
William David Lacy
First United Bank, Lubbock
[email protected]
Community Bank & Trust, Waco
[email protected]
Dean O. Bass
Randy McCurley
Spirit of Texas Bank, SSB,
College Station
[email protected]
The First State Bank of Mobeetie
[email protected]
George G. Bruns
Texas Regional Bank, McAllen
[email protected]
USAA Federal Savings Bank,
San Antonio
[email protected]
Kenneth L. Burgess, Jr.
FirstCapital Bank of Texas, N.A.,
Midland
[email protected]
Danny B. Butler
Jefferson Bank, San Antonio
[email protected]
Ronald D. Butler, II
First Financial Bank, N.A., Abilene
[email protected]
Cindy Campbell
First National Bank, Southlake
[email protected]
Timothy J. Cooper
First State Bank, Spearman
[email protected]
R. Terry Cullen, CTFA
First National Bank in Port Lavaca
[email protected]
The State National Bank, Big Spring
[email protected]
Joe Quiroga
Texas National Bank, Edinburg
[email protected]
Charlotte M. Rasche
Prosperity Bank, Sugar Land
[email protected]
Mark S. Reiley
Icon Bank of Texas, N.A., Houston
[email protected]
J. Mark Riebe
Texas Bank Financial, Weatherford
[email protected]
Katherine Rodriguez, CPA
Moody National Bank, Galveston
[email protected]
Raymond H. Rust, III
The Farmers State Bank, Groesbeck
[email protected]
Reave J. Scott
Greg Dodds
Coleman County State Bank
[email protected]
Texas Bank, Brownwood
[email protected]
John L. Snider
James D. Dreibelbis
Woodforest National Bank,
The Woodlands
[email protected]
Robert R. Franklin, Jr.
Shelby Savings Bank, SSB, Center
[email protected]
Steve Stapp
R Bank, Round Rock
[email protected]
Gary B. Taylor
Texas Bank and Trust Company,
Longview
[email protected]
CommunityBank of Texas, N.A.,
Houston
[email protected]
Jesse Lee Haggard, III
Gary P. Van Deventer
First State Bank of Bedias
[email protected]
The First National Bank of Trinity
[email protected]
Security State Bank, Anahuac
[email protected]
William C. Helms
Don R. Waters
BBVA Compass Bank, Houston
[email protected]
Liberty Bank, Hurst
[email protected]
John L. Holt, Jr.
Cee Yager
NexBank Capital, Inc., Dallas
[email protected]
By J. Eric T. Sandberg Jr., TBA President & CEO
Jim R. Purcell
Morris E. DeFriend
The National Bank of Texas at
Fort Worth
[email protected]
The lifeblood
of TBA
Paul S. Moxley
Commercial Bank of Texas, N.A.,
Nacogdoches
[email protected]
Wade C. Donnell
MESSAGE FROM THE PRESIDENT
Worthington National Bank, Fort Worth
[email protected]
Robert W. Hoxworth
First National Bank Texas, Killeen
[email protected]
n 1885, a group of bankers from 22 cities and towns
came together in Lampasas Springs with a “Big
Idea” — to establish the first state banking association in the nation. Their proposal stated, “The banding
together of so much capital and enterprise in one body, and
the united influence thereof rightly directed would bring
forth good fruit to the Lone Star State.”
In the 130 years since TBA was founded, it’s clear that
the vision of this group of bankers has come to fruition. Ever
since the association’s first goal was achieved — permitting
the state chartering of banks — volunteers have worked tirelessly to make the business of banking healthy and
profitable in Texas. The banding together of members of one
industry with one vision and one voice has made us a force
to be reckoned with.
None of these accomplishments would be possible without
the careful guidance of our volunteers. On pages 20-21 we
have listed the members of our Executive Committee and
Board of Directors, who will be leading this association in
the coming year. Our cover feature profiles our chairman,
Ken Burgess.
Our Board of
Directors is tasked
with developing a
strategic plan that
the association will
follow over the next
three years; guiding our government
relations efforts;
and evaluating the
economic, political,
regulatory and educational needs of
our industry and developing positions, products, services and
programs to respond to those needs.
The Board and Executive Committee are joined by volunteers serving on the Community Bankers, Regional Bankers,
Government Relations and Bank Leadership Councils. In
addition to our councils, TBA is served by volunteers on the
various committees: Ag & Rural Affairs, Technology, Audit &
Finance and HR & Operations. The TBA Services Company
Board of Directors and Texas Bankers Foundation Board are
also instrumental in guiding TBA.
As you can see, the TBA volunteers are the lifeblood of
this association. I want to thank all of the men and women
who agreed to serve this coming year and I look forward to
working with each and every one of you.
I
Reprints: For reprints of Texas Banking articles, contact BankNews
Media at 800-336-1120 or [email protected].
@TEXASBANKERS
5
CHAIRMAN’S FORUM
Challenges create
opportunities
By Ken Burgess, TBA Chairman
“I have identified
four initiatives to
work on this
coming year.
None of these
initiatives can be
fully completed
in one year, but
seeds can be
planted to yield
fruit for many
years to come.”
am honored to serve as chairman of
the Texas Bankers Association in the
coming year. Most importantly, though,
I consider it a responsibility to make a difference during the short period of time I have.
Our industry faces many challenges, but
we also have many opportunities. It is up to
us to meet the challenges and take advantage
of the opportunities and to create more opportunities. It is our responsibility as members
and leaders of this great industry to leave it
better than it was when we entered it.
If we let those outside our industry determine our future course, the results will not
be acceptable. The direction of our industry
during the last seven years is evidence of
this. It is time for us to step up and take the
reins and change the course we are on.
I have identified four initiatives to work on
this coming year. None of these initiatives can
be fully completed in one year, but seeds can be
planted to yield fruit for many years to come.
I
1. Build stronger engagement in the
legislative and regulatory process
To turn the tide on the destructive legislative
and regulatory pressures that are driving the
elimination of community banks in our country and are taking banking services away
from the very people who the laws are
intended to benefit, we must increase the
engagement of our bankers.
• We must increase our support of BankPac
efforts by running BankPac campaigns in
our banks and by making our individual
contributions.
• We must increase the number of people
who are writing and calling our legislators
when our input is needed.
• We must increase our letter writing to regulators on pending legislation when they
request our input.
2. Build strong relationships with our
industry partners
Everyone has heard the saying “Together We
Stand, Divided We Fall.” It is imperative that
we work hand-in-hand with the people and
organizations that have the same vested
interest we do in the future of our industry.
Those organizations, such as ABA, IBAT, TIB,
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SWGSB and many others, are working to
make our industry stronger.
In conjunction with staff and volunteer leadership of TBA, we will meet with our partners
this year to discuss ways we can work better
together to accomplish our common goals.
3. Improve TBA member outreach
To accomplish initiative number one above, we
must have better communication with our
membership. TBA has just under 500 institutions in its membership. We currently have one
member relations officer on staff who is responsible for communicating with those members.
We need to increase feedback from our membership and we need to provide more support to
our membership to meet the goals of TBA and
the needs of our membership. We will increase
staffing in this area to ensure our ability to
improve industry engagement and to make sure
we are meeting our membership’s needs.
4. Grow young leaders for the future
of our industry
During the past year, I listened to David
Lacy, president and CEO of Community Bank
and Trust in Waco, talk about the need to
grow and mentor more young leaders. David
has a real passion for this.
Taking David’s inspiration, I have asked
him to lead a working group in developing a
new TBA initiative to provide leadership and
support for this very important area.
We will incorporate their ideas into our
strategic plan scheduled for update later this
year.
The coming 18 months are very important
for our industry. The presidential race has
already started and the races for the 2016
House and Senate seats will begin later this
year.
If we want change from what we have
been experiencing, we must have a seat at the
table in determining who our leaders are. The
only way to do this is to provide the resources
necessary to affect the change. These
resources are our time, our money, our
involvement and our commitment.
I ask for your support and your commitment.
Meet
KEN
BURGESS
128th chairman of TBA issues call to action
By Olivia Carmichael Solis
In 1978, following his graduation from Texas Tech University, Ken Burgess went to
work for the old First National Bank of Midland, which at the time was the largest
bank in the city, as well as the heart and soul of Midland. But, by 1982, the oncebooming energy business in Midland plunged into one of its notorious downturns,
and the bank never recovered. It failed in October 1983.
Burgess, who became the 128th chairman of the Texas Bankers Association during
April’s Annual Convention, has an ambitious plan: increase banker awareness and
participation in TBA BankPac and convince bankers to get involved in the legislative
and regulatory process.
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Photo by Hendershot Photography Studio, Midland
But as Henry Ford once said, “Failure is only the opportunity to begin again, only this
time more wisely.” This is a philosophy that Burgess has taken to heart, in his banking
career, where he took the lessons learned during the energy crisis and applied them
to the de novo he launched in 1998 — the new First National Bank of Midland. And
now, as the new chairman of the Texas Bankers Association, where he hopes to
ensure that mistakes made during the Great Recession don’t happen again.
FirstCapital Bank President Jay Isaacs (second from left) and Ken Burgess meet with representatives
of Fasken Oil and Ranch during a tour of the drilling operation.
From farmer to banker
“I realize now that
challenges make us
all stronger, wiser
and better.”
Burgess, whose father Kenneth Sr.
served in the Air Force, was born on
the base in Roswell, N.M. When he
was two, the family moved to Earth,
Texas, where his father farmed.
Subsequent moves took the family to
Sudan and Olton, Texas.
As a youngster, Burgess spent his
summers helping his father by
hoeing the cotton fields, driving the
tractor and doing irrigation chores
— all of which gave him a strong
work ethic even though at the time
he would have preferred spending
time with his friends.
Ken Burgess Jr. and his parents, Sue and Ken Burgess Sr.
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It was in Olton that Burgess’
father switched careers. Burgess’
uncle, a banker, was in need of someone with an agriculture background
to consult with his commercial
lenders, and the elder Burgess fit the
bill. “What he brought to the table,”
Burgess explains, “ended up getting
him hired to run the bank.”
He quickly climbed the career
ladder, becoming president of the
bank, and, eventually, he put
together a group to buy the bank.
That’s when the Burgess banking
legacy began. Burgess and his brothers, Greg and Brad, eventually
became bankers themselves.
Burgess got his first taste of banking in high school, working in the
mailroom of his father’s bank. He
made his way to bookkeeping, where
he manually filed checks, compiled
financial statements and posted to
general ledger cards. He also gained
experience in the front line by working
as a teller in the bank and drive-thru.
He continued his banking experience during college at the old
Lubbock National Bank, where he
supervised the drive-thru window
operations.
In 1978, armed with an accounting degree, Burgess started his
full-time banking career at the First
National Bank of Midland, where he
enrolled in a management training
program. At first, times were good,
and the bank flourished thanks to a
robust economy. By 1982, however,
the energy business in Midland suffered a downturn, and the bank
failed a year later.
Burgess learned a valuable lesson
from this experience: “A lot of things
were done that should not have been
done based on what can happen
when oil prices go down and stay
down,” he says.
Burgess left the bank a month
before it failed. His career took him
to United Bank, a memorable experience due, in part, to working with
one of the bank’s directors, George
W. Bush. In 1985, Burgess moved to
Waco to work for Texas National
Bank, where he credits thenPresident Rodney Kroll as “one of
the important mentors in my career.”
While there, Burgess would experience another major crisis: The
energy downturn that started in the
Permian Basin began moving
throughout the state. That, coupled
with changes to the tax laws relating
to real estate, made the situation
even worse. Soon, the Texas banking
industry was in a full-fledged crisis.
By 1992, Burgess was working as
president of his father’s bank,
Security State Bank of Abilene. He
worked there for five years until the
bank was sold in 1998.
“The years leading up to that
time, for the most part, had been
very challenging,” Burgess says. “I
spent most of my banking career to
this point facing challenges.
However, looking back, I realize
everything I had experienced to that
point had prepared me for what I
was about to do next. I realize now
that challenges make us all stronger,
wiser and better.”
A new bank is born
In 1998, Burgess raised money from
investors and opened a de novo
bank, The First National Bank of
Midland, since renamed FirstCapital
Bank of Texas. Having gone through
the worst of times, Burgess was prepared for any challenges the new
bank would face.
“As I progressed through the rest
of my career, going through hard
times taught me lessons that hopefully I have translated into better
decisions when faced with the same
situations,” he says.
The strength of FirstCapital is in
commercial real estate and general
business — lending to small- to
medium-sized businesses. “A lot of
people think of us as an energy bank,
but, although we have energy loans,
our risks are spread over a wider base
than the energy market,” he says.
The bank has eight locations: four
in Midland, two in Amarillo and one
each in Lubbock and Horseshoe Bay.
A ninth location is due to open soon
in Lubbock.
The bank, like Burgess himself, is
involved in just about every activity
in the communities it serves — from
the Chamber of Commerce to
Habitat for Humanity, the
Alzheimer’s Association, the
Petroleum Museum and mentorship
programs in the schools.
Challenges & opportunities
This involvement extends to trade
associations. Burgess has the distinction of being a second-generation
bankers association chairman, only
in this case, he is chairing TBA,
while his father chaired IBAT. In
@TEXASBANKERS
Ken Burgess and Jay Isaacs participate in a loan committee meeting.
addition to his service on the TBA
Board of Directors and Executive
Committee, Burgess was chairman of
the ABA Community Bankers
Council and is currently chairman of
the advisory board for the
Corporation for American Banking.
The challenges Burgess faced
early on in his career, primarily due
to energy crises, helped guide his
decisions going forward and made
him a better banker. Today, he says,
the banking industry is faced with
new challenges due to the barrage of
regulations that have been handed
down since the economic crisis.
While he believes the industry
has the tools and experience to work
through these challenges, Burgess
says it will take strong leadership in
the banking community — the kind
of leadership that will inspire a new
generation to pursue banking
careers, that will take action to lift
the industry out of the quicksand of
regulations and that will pierce
through the fog of negative rhetoric
spewed in the news media.
His goals for his year as chairman
dovetail into this view of leadership.
First, Burgess believes the industry
must position itself in advance of the
upcoming presidential and Senate
and House races. One way is to stress
the importance of TBA BankPac.
“I think the importance of
BankPac is not as much on raising
money, but in making sure we have
the resources in place to get the
right people elected in the next
“There is such a
negative outcome
from legislation and
regulation that we
must get people in
positions to roll some
of this back ...”
Cathy and Ken Burgess.
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The Burgess Family consists of, left to right, Will Burgess, son; Lauren Livingston, 6, granddaughter;
Brittany Livingston, daughter; Reagan Livingston, 4, granddaughter; Brian Livingston, son-in-law;
Crystal Burgess, daughter-in-law; and Kenneth Burgess III, son.
“One voice alone
won’t have much
impact, but the voices
of a lot of community
bankers ... will have
a lot of impact.”
major election,” he explains. “There
is such a negative outcome from legislation and regulation that we must
get people in positions to roll some of
this back, and it can get worse if we
don’t do that.”
The way Burgess sees it, time is
of the essence: The presidential race
has already started, and House and
Senate races are gearing up. “If we
don’t put the resources in place, it
will be too late,” he cautions.
Second, Burgess wants bankers to
get involved in the process. “We have
been way too complacent,” he says. He
didn’t waste any time making his plea:
Immediately upon his return from
Convention — where he accepted the
gavel from Past Chairman John
Snider — Burgess penned a “call to
action letter,” which he addressed to
the leaders of Texas banks.
In his letter, he asks bankers for
their help and support in the following areas:
• Running a BankPac campaign.
• Committing to writing at least
two comment letters this year for
pending legislation or regulations.
• Making at least two calls to their
state or national representatives.
• On an as-needed basis, participating in strike force calls in
Washington, D.C., or Austin.
Burgess has heard all the excuses
for non-involvement: “I don’t think
I’ll have much of an impact,” “I don’t
know what to do” and “other bankers
are already doing this.”
“One voice alone won’t have much
impact,” he says, “but the voices of a
lot of community bankers, who are
leaders in their communities, will
have a lot of impact.”
Lastly, Burgess is concerned that,
with the lack of management leadership programs at Texas banks today,
young bankers aren’t equipped with
the tools they need to lead the industry in the future. And he’s concerned
that fewer young people are even
considering banking as a career.
As a result, he’s tasked David
Lacy, president and CEO of
Community Bank and Trust in Waco,
with guiding a TBA effort to help
turn the tide around by exploring
ways to expand mentorship opportunities at TBA.
The Burgess clan
Granddaughters Reagan and Lauren Livingston
Ken and Cathy Burgess taking time to relax.
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relax during a Convention break.
Burgess and his wife Cathy, who he
says “has supported me in every
direction our lives have taken us and
brings many qualities to our partnership I don’t have,” have been
married for 35 years. They have
three children: Kenneth Burgess III,
who runs the bank’s loan review
department from the Amarillo office;
Brittany, a former banker, who, along
with her husband, Brian, now owns
and operates two businesses; and
son Will, who plays in a band,
Omega Swan, in Nashville.
In addition, the couple has two
granddaughters, Lauren and Reagan.
Although time is at a premium,
the Burgesses enjoy playing golf and
traveling with friends.
Texas bankers and guests took on the challenging Fazio
Foothills course at the Omni Barton Creek Resort & Spa
on a beautiful sunny day during the 131st Annual
Convention in April in Austin. The Annual Golf
Tournament, co-sponsored by Harland Clarke and
Bracewell & Giuliani, kicked off the three-day Annual
Convention.
Tom Fazio designed this astonishingly beautiful layout
with dramatic cliff-lined fairways, waterfalls, natural
limestone caves and superb TiffEagle Bermuda greens.
Established in 1986, the Fazio Foothills course is highly
rated by experts. The Dallas Morning News consistently
listed several holes from the course among the “State’s
Best or Most Beautiful Holes.” Golfweek magazine named
the Foothills #4 among “America’s 50 Best Resort
Courses.” And the course is also named the “Best Resort
Course in Texas” by Golf World magazine.
Congratulations to all the golf winners and thanks to
all the bankers, guests and sponsors who participated in
this successful event.
WINNERS
Closest-to-the-Pin #3 – Lester Lucy
Closest-to-the-Pin #9 – Mike Zimmerman
Closest-to-the-Pin #14 – Dave Emerick
Closest-to-the-Pin #17 – Peter Stringer
Women’s Longest Drive #5 – Julie Yarbrough
Men’s Longest Drive #10 – Mark Fischer
Straightest Drive #15 – Dick Grance
1st Place Gross Score:
Scott Carrithers, Will James, Derek McGee
and Frank O’Connor
2nd Place Gross Score:
Wilson Wicks, Rodd Chadwick, Brian Dore and
Dave Schunke
3rd Place Gross Score:
David Lacy, Mike Zimmerman, Brick Sudderth
and Lowell Harrison
1st Place Net Score:
John Lynn Duran, Christian Otteson, Jackson
Julson and Cole Roberson
2nd Place Net Score:
Powell Thompson, Robert Deleidi, Jim Stein
and Bo Stahler
3rd Place Net Score:
Ken Burgess, Eric Sandberg, Terry Lee and
John Podvin
@TEXASBANKERS
13
SERVING OUR
COMMUNITIES
Texas banks do more than serve their customers; they
serve the communities where we work and live. Banks
help strengthen their communities not just for the bank’s
benefit but because they’re equipped to do so.
Banks are cornerstone of their communities. Their employees volunteer time for service projects, they donate money and they’re
often a community hub for collecting canned goods or Christmas
gifts for the underprivileged. Banks have a wealth of financial
knowledge, so who better than a banker to teach financial literacy
or help educators to do so?
In an effort to focus attention on the contributions of Texas banks,
the Texas Bankers Foundation, the philanthropic arm of the Texas
Bankers Association, presents annually the Cornerstone Awards
and Leaders in Financial Education (LiFE) Awards. This year, five
banks were honored with the Cornerstone Award for their community service projects, two banks received the LiFE Award for
their financial education efforts and one banker was given a LiFE
Individual Recognition Award.
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2015
Winners
Comerica Bank
2014, to help sort and stuff the backpacks and school supplies. The
backpacks and clothing were later distributed to the children at a closed
event in order to protect their privacy.
The “Give Back, Buy a Backpack”
campaign enabled these children to
approach the new school year with
more confidence and a fresh start on
their journey to healing.
Lovelady State Bank
In 2014, Comerica Bank teamed up
with Dallas Children’s Advocacy
Center (DCAC), resulting in a significant increase in the nonprofit
organization’s annual back-to-school
fundraiser “Give Back, Buy a
Backpack” campaign.
The mission of DCAC, which primarily serves low- to moderateincome children, is to improve the
lives of abused children in Dallas
County and to provide national leadership on child abuse issues.
Comerica partnered with DCAC
to help the nonprofit raise funds to
provide backpacks, school supplies,
school uniforms and personal effects
to children who might have otherwise started the school year without
these essential items.
The increased awareness generated by Comerica’s paid and in-kind
marketing support resulted in an 86
percent increase in the amount of
funds raised for the campaign.
Dozens of local Comerica colleagues
gathered at the nonprofit on July 19,
@TEXASBANKERS
collect all the gifts at the bank, sort
through donated items, shop for
additional gifts and wrap every gift
in their boardroom. They even make
sure that every child who wishes for
a bicycle wakes up to one on
Christmas morning.
Once everything is wrapped and
organized, Lovelady State Bank
employees deliver the gifts to the
First United Methodist Church of
Lovelady.
A school administrator stays at
the church and distributes the gifts
to the children’s parents, thus maintaining confidentiality and discretion
for the families. The school administrator has said there are often tears,
but always gratitude and lots of
smiles.
Last year, Lovelady State Bank
delivered joy at Christmas time to 37
families and 80 children. That’s quite
a special impact in a small, tightknit
community — establishing Lovelady
State Bank as a cornerstone of its
community and a true community
bank.
Lubbock National Bank
Lovelady State Bank’s “Candy Cane
Project” has evolved into a staple of
the 700-person Lovelady community
since the project’s inception in 2011.
The goal of the program is to provide
toys and clothes to needy children
for Christmas.
Through the Lovelady
Independent School District, underprivileged children selected by the
school district submit their
Christmas wish lists. Each wish list
gets attached to a candy cane and is
displayed at the bank so that local
community members can choose a
candy cane to adopt a child.
Lovelady State Bank employees
Lubbock National Bank continues to
support the Coalition of Community
Assistance Volunteers, the leading
Volunteer Income Tax Assistance
(VITA) program in Lubbock, with
loans, donations and service hours.
The Coalition of Community
Assistance Volunteers is a nonprofit
organization that was created in
2002 to help low-income working
families throughout the South Plains
become more financially self-sufficient. To accomplish this goal, CCAV
provides free income tax preparation
15
Vision Bank Texas
and e-filing services through its
Volunteer Income Tax Assistance
program.
Randy Laycock, senior vice president of marketing at Lubbock
National Bank, is the president of
the board for CCAV. He not only
helps organize volunteers but also
prepares taxes. His dedication to the
VITA program was recognized with
him being named site coordinator of
the year in 2010 and 2014.
In 2014, the bank had 14 volunteers, totaling 338 hours of service,
which directly impacted the community. Lubbock National Bank also
has a revolving line of credit for
CCAV for $25,000, as well as donations totaling $5,000.
The purpose of the service project
was to not only maintain Lubbock
National Bank’s status as a community bank, but to specifically commit
themselves to the development of the
Lubbock community by providing a
much-needed service.
Security Bank
Last year, Security Bank’s Solutions
Team partnered with food banks to
fight hunger in their communities.
Security Bank employees volunteered at the West Texas Food Bank,
16
the San Antonio Food Bank and small
churches in rural towns by gathering
food, preparing meals and packing
food to distribute to individuals.
The bank also participated as a
corporate donor by sponsoring two
large fundraisers for the West Texas
Food Bank.
Every year, the bank also hosts a
company-wide food drive where
employees partner with their department or branch to donate canned
goods and raise funds for their local
food pantry.
In 2014, Security Bank’s
Solutions Team collected a total of
1,740 pounds of food and raised
more than $12,300 in donations. The
combination of the canned goods and
donations provided 50,694 meals to
those in need.
Security Bank’s business tagline
is “Solutions” because they not only
want to be known for providing solutions to their customers, but for the
community by partnering with
organizations to make a difference.
Last summer, Vision Bank Texas was
searching for a new way to make a
positive impact in their community.
That’s when they found Network
of Community Ministries, a nonprofit
charitable organization based in
Richardson, and engaged in a
summer program called “Big Meals
for Little Kids.”
“Big Meals for Little Kids” has
volunteers assemble and deliver food
during the summer to some of the
Richardson Independent School
District’s students who are on the
free or reduced lunch program
during the school year.
Vision Bank Texas employees
assembled and delivered nearly
5,000 lunch bags. Employees divided
into teams to hand out lunches to
the children multiple times per week
throughout the summer in the Texas
heat.
The employees took the giving
even further by handing out crayons
and Vision Bank Texas coloring
books featuring financial fun facts.
Some of the employees even adopted
the children’s families by purchasing
school supplies, backpacks, car seats
and groceries.
Vision Bank Texas employees can
be proud of the big difference they’ve
made for Richardson children in
need.
LEADERS IN FINANCIAL EDUCATION
Community National Bank
& Trust of Texas
Community National Bank & Trust of
Texas has been a longtime volunteer
in local classrooms to promote financial literacy. But in 2014, they decided
to take their support further by providing scholarships to four local school
districts to send an educator of their
choice to the Jump$tart National
Educator Conference in Los Angeles.
This conference offered the schoolteachers an opportunity to see, learn
about and try educational resources
to integrate into their lesson plans;
to attend informative workshops; to
meet with leaders from finance and
education; and to network with colleagues from across the country.
The bank’s commitment to sponsoring these educators is so
important because Texas schools have
an unfunded mandate to provide
financial education to their students.
The learning and networking
opportunities from the Jump$tart
conference served as a launching pad
for incorporating financial education
into many dynamic areas of the students’ curriculum.
The teachers came back with
lesson plans to implement districtwide and they were incredibly
@TEXASBANKERS
grateful for the opportunity afforded
to them by Community National
Bank & Trust of Texas.
parents and set up a field trip for the
students to visit the bank to learn
what a bank is and how it functions.
Preferred Bank
Cindi Jackson
After attending TBA and IBAT’s joint
Financial Literacy Summit in Dallas,
Preferred Bank’s Laura Acosta felt
equipped to create a program for her
bank to be a leader in financial education in their community.
After being influenced by one of
the session speakers, Acosta knew
she wanted to take her angle of
planting a seed and build a program
around that theme. Thus, the “Lil
Growers Financial Literacy
Program” was created.
The goals of the “Lil Growers”
program are to teach children the
value of money as well as basic
financial vocabulary and terms, provide an association between work
and money, shape work ethics and
money management skills, establish
an encouraging environment for the
planning and reaching of goals and
to promote delayed gratification.
Acosta and senior vice president
Corie Squyres visited kindergarten
and preschool classrooms as the
Preferred Bank farmers to present
their lesson, “Planting the Seed for a
Financially Fit Future.”
The “Lil Growers” program is more
than just a classroom visit, however.
Preferred Bank provided lesson
plans, activities and games to teachers, gave resources to the students’
Cindi Jackson, vice president of marketing at Vision Bank Texas,
enthusiastically dedicates her time
and expertise to provide financial education to both children and the elderly.
Each year, Jackson teaches banking
lessons to local elementary school students. The students are always excited
to see her and listen to her because
she makes learning entertaining. She
even put together illustration booklets,
like “The Adventures of Dollar Bill,” to
help the students visualize how money
can be fun.
Jackson is also heavily involved in
Enterprise City, an educational mock
city that has resulted from a partnership between the Richardson
Independent School District and the
local business community to teach students the value of economic concepts.
Jackson, with the help of a local nonprofit that gives jobs to adults with
disabilities, makes 8,000 checkbooks
each year for Enterprise City’s bank.
Jackson also spends a lot of time
with elderly customers to educate
them on new financial technologies
and to help them set up direct
deposits for Social Security and other
retirement accounts. She’ll even help
balance their checkbooks and make
weekly visits to their homes to help
them with all their banking needs.
17
Ten steps to achieve
By Achim Griesel
For community financial
institutions, success starts with
growth. On Feb. 12, The Wall
Street Journal published an op-ed
on the unlikely alignment of
Goldman Sachs CEO Lloyd
Blankfein and Sen. Elizabeth
Warren on the issue of more
The right product
A review of several million customer records at community
banks and credit unions shows
most consumers and businesses
— actually 64 percent in our
study — start financial relationships with a checking account. It
is the key product in achieving
Primary Financial Institution (PFI)
status. This same data also
shows that once a community
bank has achieved PFI status, it
should have more than five additional products and services per
customer.
That’s why the PFI is such a
critical relationship and why
developing more of them hinges
on the right products. The core
principle here is “simple.” The
right account should be something that’s easy to sell — and
profitable for your bank — so
make sure it’s simple, a good
deal for customers and clearly
targeted.
18
regulations demanded by DoddFrank.
Warren is obviously an
advocate for more oversight and
regulations. But why would
Blankfein, a leader of one of Wall
Street’s biggest financial
institutions, warm up to the idea
of more regulations? It’s because
he realizes additional regulations
are additional hurdles for smaller
competitors to overcome.
Blankfein understands one of the
benefits of being one of the
biggest financial institutions is
that there are far more resources
The right
policies
The right
process
The right
training
The right
incentive
With compliance
always at the fore,
policies can overlook who we
really serve – our
customers. That’s
a big mistake.
Policies are often
outdated, misplaced or simply
not useful and
can cost you
money. While we
must be in compliance, we
should also evaluate policies from
the customer’s
point of view.
Examine your
policies and ask if
they are helping
or hurting your
bank.
Your best sales
force is your frontline. But are they
empowered to
sell your products? Do they
understand your
product, policies
and sales
process? More
importantly, do
they believe in it?
If you can make
your sales
process simple
and logical, and
expectations are
clearly outlined,
you can transform
your business into
a full-time sales
machine.
Unleashing a
sales culture
starts with training. When you
learn to engage
customers you
gain their trust.
Gain their trust
and they’ll take
more products.
When they take
more products,
they’ll refer you
to their friends.
That’s how you
generate more
revenue for your
organization.
Community banks
find competitive
advantage
through products,
policies and training. What else is
there? Incentives.
There are so
many options
here: from grand
prizes to rewarding every new
consumer and
business with
cash or gift incentives. Whether
you’re competing
with the big banks
or other community banks, the
right incentive can
put your institution in the lead.
customer growth
to manage the requirements of
running a business.
That’s OK for Goldman Sachs
and other Wall Street institutions.
For the rest of us, there are more
pragmatic reasons to put every
resource toward growth. When
you grow, you will:
• Increase your profitability.
• Be able to devote more
resources to technology and
innovation.
• Make employees realize they
are on a winning team — and
do anything to win.
Achieving growth is more than
Right marketing,
right offer, right
audience
Leverage the
power of
referrals
Your marketing must
be more strategic
than just occasional
campaigns. The right
marketing medium,
frequency and offer
drive the most customers to your
branches, including
your web branch.
Your offer should
include product
advantages and an
incentive. The message should focus on
how the customer
benefits and be
spread across a
number of mediums.
When customers
feel wanted, and
are enchanted
by how you do
business, they’ll
spread the love.
Maximize the
warm fuzzies by
measuring referrals and
providing tools
that incent customers and
employees.
Don’t forget to
cover all channels from
traditional
branches to
online.
Measurement and
accountability
What gets measured gets
done. For measurement to
be meaningful, we need to
compare our own benchmarks and comparable
benchmarks for new PFI
acquisition, same-store
sales, PFI relationship profitability, acquisition costs
and branch performance.
When we talk to prospective clients, we see them
generating between 100
and 500 core PFI relationships per branch, per year.
With a strategic approach,
the ones that generate 100
double results to 200, and
the ones that generate 500
double results to 1,000. So,
the key is not the absolute
number, but realizing your
relative potential and
achieving it.
a product play, more than
marketing, more than a sales
culture and more than training.
Sustainable growth can only be
achieved if your approach is
strategic and incorporates all of
the above and a blend of
everything that follows:
Inspect what
you expect —
mystery
shopping
This is the key to
evaluating how
well you execute
at the frontline.
It’s important
enough that it
should happen all
the time, but a
successful strategy needs at
least an annual
in-depth mystery
shop of all
branches. Once
that’s done, you
have a foundation
for your training
plan.
Achim Griesel is CEO of Haberfeld Associates, a new customer acquisition marketing
and profitability consultant for community-based financial institutions. Griesel can be
reached at [email protected].
@TEXASBANKERS
More training
Training is essential
at all levels and the
mystery shop shows
where you’re succeeding or falling
short. Training allows
you to make adjustments from branch to
branch. Reinforcing
that shows how committed you are to
acquiring new
customers and
becoming more
profitable.
Bottom line is if
you are serious
about growing your
organization — and
you should be —
you have to think of
this as a strategy.
Evaluate your
potential and look
at both the potential
results and the
investment.
19
EXECUTIVE COMMITTEE
Meet your 2015-16 Texas Bankers
Chair
Vice Chair
Treasurer
Immediate Past Chair
Kenneth L. Burgess Jr.
Jim R. Purcell
James D. Dreibelbis
John L. Snider
FirstCapital Bank of Texas,
N.A., Midland
The State National Bank, Big
Spring
Woodforest National Bank,
The Woodlands
Shelby Savings Bank, SSB,
Center
Chair, Community
Bankers Council
Chair, Government
Relations Council
Chair, Regional Bankers
Council
W. David Lacy
William C. Helms
Community Bank & Trust,
Waco
First State Bank of Bedias
BBVA Compass Bank,
Houston
COUNCIL REPRESENTATIVES
* The president and CEO of TBA also serves as a member of the Executive Committee
20
Chair, Bank
Leadership Council
Vice Chair, Gov.
Relations Council
GRC BankPac
Committee Chair
Vice Chair, Community
Bankers Council
Vice Chair, Regional
Bankers Council
J. Mark Riebe
John L. Snider
Dean O. Bass
Ronald D. Butler, II
Katherine Rodriguez, CPA
Texas Bank Financial,
Weatherford
Shelby Savings Bank,
SSB, Center
Spirit of Texas Bank,
SSB, College Station
First Financial Bank, N.A.,
Abilene
Moody National Bank,
Galveston
CBC Rep.
RBC Rep.
Trust Rep.
Discretionary
Appointment
John L. Holt, Jr.
Charlotte M. Rasche
George G. Bruns
Paul S. Moxley
NexBank Capital, Inc.,
Dallas
Prosperity Bank, Sugar Land
USAA Federal Savings
Bank, San Antonio
Texas Regional
Bank, McAllen
DISTRICT REPRESENTATIVES
Association Board of Directors
DISTRICT 1
R. Mark Bain
First United Bank,
Lubbock
Timothy J.
Cooper
First State Bank,
Spearman
DISTRICT 2
Randy McCurley
Danny B. Butler
The First State Bank of
Mobeetie
Jefferson Bank,
San Antonio
CommunityBank of
Texas, N.A., Houston
Mark S. Reiley
Icon Bank of Texas,
N.A., Houston
DISTRICT 4
Gary P. Van
Deventer
Security State Bank,
Anahuac
Morris DeFriend
The Farmers State
Bank, Groesbeck
Robert W.
Hoxworth
The First National Bank
of Trinity
Steve Stapp
R Bank, Round Rock
First National Bank
Texas, Killeen
DISTRICT 5
Jesse Lee
Haggard, III
Texas National Bank,
Edinburg
First National Bank
in Port Lavaca
DISTRICT 3
Robert R.
Franklin, Jr.
Joe Quiroga
R. Terry Cullen,
CTFA
DISTRICT 6
Raymond H. Rust, III Gary B. Taylor
Wade C. Donnell
Don R. Waters
Cee Yager
Texas Bank and Trust
Commercial Bank of
Texas, N.A., Nacogdoches Company, Longview
The National Bank of
Texas at Fort Worth
Liberty Bank, Hurst
Worthington National
Bank, Fort Worth
DISTRICT 7
District
1
District
6
District
District
1
Cindy Campbell
Greg Dodds
Reave J. Scott
First National Bank,
Southlake
Texas Bank,
Brownwood
Coleman County
State Bank, Coleman
7
District
District
5
4
District
3
District
2
@TEXASBANKERS
21
NEWS & TRENDS
Colonial Savings
named STAR
Performer
Fannie Mae announced that Colonial
Savings is recognized as a STAR
Performer for best practices in the
areas of general servicing, collections/loss mitigation and
neighborhood stabilization for 2014.
The Fannie Mae Servicer Total
Achievement and Rewards (STAR)
Program supports the mortgage
industry by establishing a transparent and formal framework to
recognize Fannie Mae mortgage
servicing partners for their competency, capacity and overall
performance.
The STAR recognition framework
assesses mortgage servicers in three
categories using a system of red,
yellow or green ratings, with green
indicating the best performance.
Information is collected and analyzed across key dimensions of
people, processes, quality control,
reporting and training. Colonial was
the only servicer in its peer group to
be recognized as a STAR Performer
in all three assessment categories,
making it Fannie Mae’s highest
achieving STAR Performer within
the group.
“We are humbled to receive this
designation,” said Tim Neer, senior
vice president of mortgage services.
“I am truly proud of our servicing
team and very grateful for the support of Chief Operating Officer Allen
Maulsby and the entire Colonial
organization. It’s a great honor but
the real satisfaction comes in knowing how Colonial’s mortgage
customers benefited from our work.
That is what really matters at the
end of the day.”
Colonial’s Fannie Mae STAR
Performer designation was
applauded by the company’s
Chairman of the Board Jim DuBose
and President David Motley, who
added, “We are very proud to be a
Fannie Mae servicing partner, and
are pleased to deliver superior performance to our customers. We have
a great group of talented people in
see “Colonial Savings,” p. 24
22
MarketPlace
Winners
Longevity
Winners
Josh Spivey of Woodhaven National Bank in
Fort Worth (center) is this year’s winner of
the $3,000 Charitable Contribution,
sponsored by the TBA Endorsed Partners.
Spivey selected Tabernacle Baptist Church
Mission Fund as the recipient of the funds.
The TBC Mission Fund supports 73
missionaries in 35 countries around the
globe. With him are Marvin Walters of
Ridglea Bank, Branch of Woodhaven National
Bank (left) and Ken Derks of Equias Alliance.
David Strong (left) and Gary Halstead accept
the Best in Show Award from TBA’s Kimberly
Pargin on behalf of National Modular Bank
Buildings. The company’s exhibit booth was
selected Best in Show because of its
creativity, use of resources and visual impact.
Every year, TBA recognizes companies that
have been loyal and generous supporters of
TBA’s Conventions for 10 years. This year’s
Longevity Award recipients are BKD,
Rick Martin of PULSE congratulates Angelina
SWACHA and Travelers. TBA Vice President
Canales of Citizens State Bank, Roma for
Wanda Stevens presents the awards to Tim
winning the $2,500 Grand Prize in the
Quisenberry of SWACHA (top photo), Debbie
MarketPlace. PULSE sponsored the Grand
Scanlon of BKD (middle photo) and Todd
Prize drawing.
Overstreet of Travelers (bottom photo).
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NEWS & TRENDS
Broadway Bank makes short list for international award
Standing out in a crowd and being
unique among competitors are two
reasons Broadway Bank’s Austin
banking centers are finalists in the
Global Retail Banking Awards 2015.
Broadway Bank made the shortlist
in the category of best branch strategy in the competition hosted by
Retail Banker International, a
source of global news and in-depth
analysis for the retail banking
sector.
When Broadway Bank expanded
into the highly competitive Austin
market, they took advantage of the
opportunity to reimagine the customer experience and redesign its
Congress Avenue and Midtown
banking centers. Customers entering
the new locations are greeted by a
personal banker who handles all
their banking needs. This universal
banker approach is key to the cus-
tomer experience. It’s also a more
efficient staffing model.
The bank embraces technology
that gives bankers the flexibility to
perform more transactions from a
single system and supports seamless
customer interactions. Broadway
Bank also is piloting an innovative
teller application, which combined
with the other technology, will help
personal bankers flow from one
transaction to the next. Customers
also enjoy the convenience of selfservice coin machines and checkimaged deposit ATMs.
A contemporary floor plan optimizes the use of space. A one-person
cash bar includes a cash recycler,
and additional workstations provide
quick access for customer transactions. Tablets are available for
opening accounts and for mobile
banking.
experience clarity
“These changes have transformed
Broadway Bank. Customers are
more excited and engaged, and
employees are energized with the
ability to handle nearly everything
for a customer,” said James C. Allen,
group executive vice president,
Broadway Bank Personal Banking
Division.
A relaxed customer bistro area
equipped with a barista machine creates an inviting atmosphere for
customers to sit down, use the Wi-Fi
and USB charging outlets, while
enjoying a complimentary beverage
and fresh-baked cookie. Flat screens
deliver news and marketing messages. The bistro area doubles as a
workstation for employees using
tablets, and lounge tables also function as whiteboards to assist in
customer conversations.
Colonial Savings
continued from page 22
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our servicing department who are
committed to delivering their very
best every single day. This honor is
proof of their hard work and dedication.”
In business for 63 years, Colonial
Savings F.A. is a national, multiservice financial institution
headquartered in Fort Worth and is
one of largest servicers of mortgage
loans in the United States, with a
portfolio of $25 billion.
Follow TBA on
Twitter @texasbankers
and get the latest
banking and TBA news.
24
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NEWS & TRENDS
BBVA Compass launches new tagline
BBVA Compass recently announced
the launch of a new brand campaign
and tagline — “banking on a
brighter future” — conveying its
desire to give people better control of
their financial lives through trusted
advice and personalized, fast and
convenient services.
The new branding supports the
bank’s strategic push to keep clients
and their needs at the forefront of its
plans to create an industry-leading,
innovative and transparent bank.
Underpinning the brand positioning
is a set of core values, among them
leadership in technology and innovation, a unified, collaborative team and
“banking it forward” by doing good in
BBVA Compass’ communities.
BBVA Compass Chairman and
CEO Manolo Sanchez said “banking
on a brighter future” is more than a
tagline.
“We’re rethinking how we present
ourselves to customers in all areas of
the bank, ensuring our actions match
our words and creating experiences
that improve people’s lives,” he said.
“We want to define ourselves by helping our clients through all their wants
and needs, going beyond what’s
expected and sharing our abundant
enthusiasm along the way.”
BBVA Compass Chief Marketing
and Client Experience Officer
Jennifer Kelly Dominiquini said the
bank’s brand strategy was influenced by internal and external
research — like the findings in the
American Psychological Association’s
“Stress in America” survey released
in 2015 — that continues to point to
money and finances as a significant
source of stress for adults.
“That finances are a source of anxiety is not a big surprise, but we feel
that banks can — and should — help
clients manage some of that pressure
so they can better control their financial lives,” said Dominiquini. “That’s
clearly what they need from a bank
and we’re confident in our ability to
step up and provide advice and services that simplify their lives instead
of complicating them.”
Dominiquini said BBVA Compass
began using its new tagline and
brand positioning in advertising this
spring to showcase products and
services that help ease the stresses
of everyday banking.
The new ads will promote consumer checking, the bank’s budgeting
tools, mortgages and small business,
commercial and private banking
offerings, among others.
Contact: Sherry Mama | [email protected] | 2425 Fountain View, #350 | Houston, TX 77057 | 713.977.7400
26
To: Mr. Chuck Doyle,
Chairman of the Board, Texas First Bank
Congratulations from your colleagues at Visa Inc. on your
recent induction into the Texas Bankers Hall of Fame!
You have been a tremendous advocate for community
banking in Texas and across the country, and we
appreciate your innumerable contributions as a longtime
bank supporter and essential member of the Visa board
for over two decades.
This honor is well deserved, and your many friends at
Visa continue to be grateful for your friendship and
leadership.
With heartfelt congratulations,
Visa Inc.
NEWS & TRENDS
ABA survey shows TRID compliance systems not ready
More than 20 percent of banks
preparing to comply with the new
TILA-RESPA Integration Disclosure
Rule — or TRID — will not offer certain mortgage products if the
vendor’s systems are not ready,
according to a recent survey from the
American Bankers Association. The
association sent the survey data to
the Consumer Financial Protection
Bureau in a letter last month and
requested a “hold harmless period of
enforcement and liability for those
acting in good faith.”
The new rule, written by the CFPB,
goes into effect on Aug. 1, yet 79 percent of surveyed banks could not verify
a precise delivery date, or were told
that they would not receive systems
before June, ABA said in the letter to
CFPB. According to the survey, only 9
percent of the compliance systems had
been or were expected to be delivered
by the month of April.
“The survey indicates a critical
shortfall. Banks need at least three
months to install, test and de-bug
systems and train staff,” said Robert
Davis, an executive vice president at
ABA. “We expect actual deliveries of
systems to lag what bankers are
being promised. If this holds true,
and bankers are uncertain about the
level of potential supervisory tolerance, we expect a measurable
reduction in credit availability
during a transition period.”
Seventy-four percent of banks are
using a vendor or consultants to
assist with TRID implementation.
“Community banks in particular
are highly dependent on the ability
of vendors to deliver technologyrelated services that are critical to
bank compliance efforts,” said Davis.
“Interestingly, though, bankers from
large institutions were overrepresented in the survey, which implies
this is a systemic problem across
banks of all sizes.”
In the letter to the CFPB, Davis
emphasized the potential negative
impact of TRID implementation.
“The rules will significantly reshape
the housing-finance market, which
comprises a substantial proportion
of our country’s gross domestic product and touches the lives of nearly
every American household,” said
Davis.
Save the Date!
Legend Bank opens
LPO in Sherman
6th Annual Conference
Oct. 2 - 4, 2015
As part of a strategic expansion into
the Sherman-Denison market,
Legend Bank recently opened a new
Loan Production Office in Sherman.
Regional President Jeff Brooks
coordinated the deployment of the
new office, while Bob Taylor, senior
vice president of commercial lending,
will be operating out of the new location. Taylor has more than 15 years
of banking experience and, as a
Sherman resident, is well positioned
to lead the charge as Legend Bank
further expands its already growing
footprint.
“Our new location will put us in
an excellent position to serve clients
in this dynamic market and bring
the bank further success,” stated
Legend Bank President and CEO
Mickey Faulconer. The new office is
located off U.S. Highways 75 and 82
at 1700 N. Travis Street.
Legend Bank N.A. currently has
10 bank locations throughout North
Texas with total assets worth over
$625 million.
Y.O. Ranch Hotel & Conference Center
Texas Hill Country • Kerrville, Texas
For more information, visit www.fwitexas.org
28
Your source for Texas banking publications
www.thebankstore.com
NEWS & TRENDS
Broadway Bank awards $10,000 in scholarships
Five students from Sam Houston High School were each
awarded a $2,000 scholarship through the annual
Broadway Bank Scholarship program honoring Col. Charles
E. Cheever, the founder of Broadway Bank, and his wife,
Betty Cheever, who in addition to serving on the bank’s
board of directors, worked as a kindergarten teacher.
Broadway Bank awarded the students, Shaneka
Crawford, Morgan Henson, J’Maricus Myers, Maria Piedad
and Randon Wright, scholarships at an all-employee gathering. The bank’s mission is to provide educational
opportunities for high school seniors in collaboration with
Community Reinvestment Director Jeannette Flores Westbrook (left) poses
the San Antonio Education Partnership (SAEP). Through
with Sam Houston High School Broadway Bank Scholarship recipients:
the partnership, the students are selected based on SAEP
J’Maricus Myers, Morgan Henson, Shaneka Crawford, Maria Piedad and
criteria of a 95 percent attendance rate and a B average.
Randon Wright. Also shown is Adriana Contreras, Ph.D., executive director,
“Supporting education initiatives has always been a
San Antonio Education Partnership.
priority for Broadway Bank. That is
why we created the scholarship proWe Wish to Welcome and Thank
gram. We believe there is no greater
investment than helping students
Our Newest Associate Members
pursue their dreams for a brighter
Derivative Path Inc.
Simply put: You matter to us and we
future,” said Jeannette Flores
2001 N. Main St., Suite 250
are committed to partnering with you
Westbrook, senior vice president,
Walnut Creek, CA 94596-7262
to solve your legal problems.
director
of Community
Phone: 415-992-8200
Reinvestment.
www.derivativepath.com
Pearl Meyer & Partners
Along with SAEP executive direcDerivative Path Inc. (DPI) is a
Three Riverway, Suite 1575
tor Adriana Contreras, Ph.D., each of
member of the National Futures
Houston, TX 77056-1954
the students took a moment to
Association and registered as an
Phone: 713-568-2209
introducing broker. DPI provides
www.pearlmeyer.com
see “Broadway Bank,” p. 32
third-party outsourced solutions to
For more than 25 years, Pearl Meyer
help banks utilize over-the-counter
& Partners has been a trusted indederivatives to manage their own balpendent adviser to boards and
ance sheet and to offer derivatives to senior management in compensation
TBA calendar of events
their eligible commercial clients. We
governance, strategy and program
Ju n e
also provide technology to help
design. The firm works with hunbanks manage the derivative trade
dreds of banks, from de novo to
3
New Board Member Orientation,
lifecycle events.
large regional banks, on their speAustin
cific business, regulatory, human
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TBA Executive Committee
Schiff Hardin LLP
resource and compensation needs.
meeting, Austin
300 Crescent Court, Suite 400
The firm has offices in New York,
3
TBA Past Chairmen’s Council
Dallas, TX 75201-7847
Atlanta, Boston, Charlotte, Chicago,
meeting, Austin
Phone: 214-981-9916
Houston, Los Angeles, San
4
TBA Board of Directors meeting,
www.schiffhardin.com
Francisco and San Jose, as well as
Austin
Founded in 1864, Schiff Hardin LLP
London.
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Texas Legislative Tour, Midland,
has offices in Ann Arbor, Atlanta,
Amarillo and Lubbock
Chicago, Dallas, New York, San
Wiseman Bank Services Inc.
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Texas Legislative Tour, Abilene,
Francisco and Washington, D.C. As a 303 W. Loop 281, Suite 110 #192
McAllen and Corpus Christi
general practice firm, we have strong Longview, TX 75605-4444
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Texas Legislative Tour, Victoria,
capabilities in most areas of law and
Phone: 903-445-4480
Sugarland and The Woodlands
deploy our breadth of experience
www.wisemanbankservices.com
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Texas Legislative Tour, Lufkin,
across a wide array of practice areas Wiseman Bank Services Inc. is a
Sherman and Fort Worth
in representing local, regional,
bank service company and consult19
Texas Legislative Tour, Wichita
national and international clients.
ing firm established to provide loan
Falls and Kilgore
With nearly 400 attorneys located
review, compliance, audit, training
in offices across the country, we
and various other services to indeJu ly
have the ability to service your legal
pendent community banks. Our
7
Texas Legislative Tour, Waco
needs from coast to coast as well as
mission is to offer professional guid8
Texas Legislative Tour, San
internationally. But we are not so
ance to community banks in an
Antonio
large that we have forgotten that per- ever-changing regulatory environsonal service and responsiveness is
ment by providing consulting
9
Texas Legislative Tour, Austin
the key to any client relationship.
services you can trust.
23
Texas Legislative Tour, El Paso
30
NEWS & TRENDS
Spend a day with
Commissioner
Cooper
The Texas Department of Banking, in
its effort to support the initiative of
the Conference of State Bank
Supervisors and Federal Reserve
Bank of St. Louis to research community banking in America, is holding a
one-day open forum June 10 in Austin.
The event will be held at Maggiano’s
Little Italy at The Domain.
The purpose of the forum will be
to discuss general issues affecting
community banks and the current
survey. Speakers include Texas
Comptroller of Public Accounts
Glenn Hegar, who will discuss the
Texas economy as well as oil and gas
issues, and John Ryan, president and
CEO of the Conference of State
Bank Supervisors, who will address
issues affecting community banks
from a Washington perspective.
Texas Banking Commissioner
Charles Cooper will reveal the
results of the community bank
survey and solicit banker feedback.
Questions can be directed to Phil
Lena or Wendy Rodriguez at event@
dob.texas.gov or 512-475-1336.
Gen Z and banking
Gen Z, which comprises about onefourth of the U.S. population, is
entering adulthood and creating new
challenges and opportunities for
retail banks of all sizes to acquire
them as customers, build their loyalty and capture a larger share of
wallet as they age; however, banks
will need to understand what drives
satisfaction among this generational
group.
Additionally, while overall satisfaction has improved from 2014,
satisfaction with mobile and ATM
features has slightly declined raising
a red flag about retail banks’
approach to technology, according to
the recently released J.D. Power
2015 U.S. Retail Banking
Satisfaction Study.
Satisfaction, measured on a
1,000-point scale, among Gen Z customers (797) is higher than among
Gen Y and Gen X customers (781
and 778, respectively). Additionally,
overall satisfaction among Gen Z
customers of big banks (807) is
higher than among Gen Z customers
of regional banks (796) and midsize
banks (769).
Among Gen Z customers, digital
transactions are shifting from website to mobile. A higher percentage
of Gen Z customers use mobile (38
percent) than the average use across
all other generational groups (19
percent), and Gen Z uses mobile
more often than other generations
(48 times per year versus 39 times).
Surprisingly, branch usage among
Gen Z customers is on par with that
see “Gen Z,” p. 32
SENIOR
MANAGEMENT
SUMMIT
21ST ANNUAL
JULY 15-17, 2015
HYATT REGENCY LOST PINES RESORT & SPA • LOST PINES, TEXAS
@TEXASBANKERS
31
NEWS & TRENDS
Broadway Bank
thank Broadway Bank for having
faith in them and helping them in
their path to higher education.
“I want to say thank you for
giving me this scholarship because it
really does help us and lets us know
that you really care about helping us
and that we are not by ourselves. I
think more students need to know
that tuition is not always too much
Gen Z
of Gen X and Gen Y, as 76 percent of
Gen Z customers have visited a
branch in the past 12 months, compared with 72 percent of Gen Y
customers and 74 percent of Gen X
customers. Gen Z customers who
visit a branch average 12 times per
year, compared with Gen Y and Gen
for us. This shows everyone that we
do have support out there, we just
have to go and get it,” said Myers,
Sam Houston High School graduating senior and Broadway Bank
Scholarship recipient.
Piedad said she planned to go to
nursing school, while Crawford will
use her scholarship to begin funding
her dream of becoming a pediatrician. Contreras told Broadway
bankers that achieving the mission
and goals of SAEP hinge on exactly
this kind of community support.
“Recent college graduates who
have received these awards say that
above and beyond the financial
impact of the scholarship, it is the
fact that an organization or individual has faith in you and places that
confidence in you. You walk away
thinking, wow, they believe in me, so
that’s what scholarships mean to our
students and we are so appreciative
of the partnership we have here with
Broadway Bank,” said Contreras.
X who visit 11 times and 12 times,
respectively.
Among Gen Z customers, overall
satisfaction is highest with big
banks, compared with regional and
midsize banks, driven by satisfaction
in the facility and product offering
factors, and the ATM, branch, mobile
and website subfactors.
Despite lower satisfaction, midsize and regional banks are
capturing a greater share of Gen Z
customers than they are with Gen
X. Among midsize and larger banks,
18 percent of Gen Z customers indicate that their primary bank is a
midsize bank, compared to 13 percent for Gen Y. More than one-fourth
(28 percent) of Gen Z customers indicate their primary bank is regional
bank, compared to 24 percent for
Gen Y.
2015
Texas Trust School
AND
Graduate Trust
School
July 12-17, 2015
Southern Methodist University
Dallas, Texas
Register online today
www.texasbankers.com/trust
32
NEWS & TRENDS
TBA Professional Development
Banking School
Webinar - $265 ($530 nonmember)
5-day - $2,300 ($4,600 nonmember)
Conference
4-day - $2,100 ($4,200 nonmember)
2-day - $595 ($1,190 nonmember)
3-day - $1,425 ($2,800 nonmember)
2-1/2 day - $625 ($1,250 nonmember)
Compliance Update School - $725
($1,450 nonmember)
Management Development Program
Professional Development
$3,900 (1-year program)
Full-day Seminar - $325 ($650 nonmember)
Program pricing, dates & locations are subject to
Evening Seminar - $145 ($290 nonmember) change. Banking school fees are based on single
Shaping the Future of Banking
occupancy and include housing and meals.
8 16 weeks
SCHOOLS
BSA/AML School
Real Estate Lending School
Senior Management Summit
Sept. 14-16, San Antonio
July 15-17, Lost Pines
June 15-17, San Antonio
CONFERENCES
CFO Conference
HR & Operations
August 3-4, Austin
June 2015
General Accounting
TBA Schools & Conferences
Compliance Management
School
All featured ABA courses are facilitated online
courses and start on the date shown. Course
lengths vary from five to 16 weeks and are noted
on each course. For full descriptions and a list of
self-paced online courses, please visit our
website at www.texasbankers.com.
August 19-21, Lost Pines
June 10-12, Lost Pines
Managing Funding, Liquidity and Capital
8 6 weeks
Principles of Banking
8 16 weeks
Principles of Banking Accelerated
15 10 weeks
June 2015
Safe Deposit
Webinar
4 1:30-3:30 p.m.
(Basics)
11 1:30-3:30 p.m.
(Legal Issues)
19 1:30-3:30 p.m.
(Disaster Recovery)
New Accounts in Texas
The Top 10 Mistakes
Webinar
15 1:30-3:30 p.m.
26 1:30-3:30 p.m.
(Financial Statements)
July 2015
16 1:30-3:30 p.m.
(Appraisals)
CRE Lending
Basic Call Report
Webinar
18 1:30-3:30 p.m.
(Operations)
29 1:30-3:30 p.m.
(Lending)
8 Odessa 23 McAllen
9 Abilene 24 San Antonio
Dissection of Malware
10 Arlington
Opening Deposit Accounts
for NRAs
Webinar
8 1:30-3:30 p.m.
Escrow Rules
Webinar
9 1:30-3:30 p.m.
ATMs: Bank Robbery of the
Future
Webinar
10 1:30-3:30 p.m.
Advanced Deposit Account
Administration
11-12 Arlington
25-26 San Antonio
IT Audit
Webinar
Webinar
19 10:30 a.m.-12:30 p.m.
New Integrated Disclosures
Webinar
22 1:30-3:30 p.m.
(General Rules)
23 1:30-3:30 p.m.
(Loan Estimate)
24 1:30-3:30 p.m.
(Closing Disclosure)
ACH Origination & SEC
Codes
Webinar
25 1:30-3:30 p.m.
All webinars are
Central Time Zone
Webinar
1 1:30-3:30 p.m. (Part 1)
14 1:30-3:30 p.m. (Part 2)
Small Business Lending
Webinar
6 1:30-3:30 p.m. (Part 1)
15 1:30-3:30 p.m. (Part 2)
Regulation O Compliance
Webinar
7 1:30-3:30 p.m.
Call Center
Webinar
8 1:30-3:30 p.m.
28 1:30-3:30 p.m.
The Future of the Branch
Webinar
9 1:30-3:30 p.m.
Introduction to Consumer
Lending
Webinar
13 1:30-3:30 p.m. (Part 1)
20 1:30-3:30 p.m. (Part 2)
CTFA Online Review Course
22 12 weeks
Analyzing Bank Performance
22 7 weeks
Introduction to Trust Products and
Services
22 5 weeks
July 2015
Consumer Lending
13 16 weeks
Economics for Bankers
13 16 weeks
Introduction to Mortgage Lending
13 16 weeks
Law and Banking: Applications
13 16 weeks
Money and Banking
13 16 weeks
Principles of Banking
13 16 weeks
Introduction to Agricultural Lending
20 8 weeks
Law and Banking: Principles
20 16 weeks
Marketing Financial Services
20 16 weeks
Supervisor Certificate
20 16 weeks
General Accounting
27 16 Weeks
August 2015
Analyzing Financial Statements
3 16 Weeks
Managing the Bank's Investment Portfolio
3 5 Weeks
@TEXASBANKERS
33
PARTNER FOCUS
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Print
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By Jeffery B. Flynn
The good:
Our nation’s community banking
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sector investor.
The bad:
Global central bank policies have
created distortions in the global
financial markets and rendered
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The ugly:
Quantitative Easing
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collateral in the
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negative central bank deposit rates,
eschewing deposits. This poses a risk
to our own liquidity markets, especially in SEC 2a-7 type money funds
and Local Government Investment
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deposits.
they want to place more deposits
with their local banks, and the
banks want those stable deposits.
The easiest way to connect this link
is through registry programs like
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The public sector
can increase their
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community banks to
reinvest in their neighborhoods. The
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looking for safe liquidity, 2) community banks looking for stable
deposits and 3) the communities
they both serve.
Jeffery B. Flynn, TRACS Financial, has more
than 30 years of public sector cash management experience. Flynn is a nationally
recognized authority on state and local gov-
The solution:
consultant to ANOVA Financial. If you need
ANOVA Financial powered by
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As a member of Texas Bankers
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LOOK FOR
THE LOGO
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TBA endorsed products and services benefits banks by providing a diversified revenue stream, expense
reduction, risk mitigation and management, operational efficiency and competitive advantages.
Vetted and endorsed by the TBASCO Board of Directors
ANOVA Financial Corporation
High Yield Liquid Deposit Insurance, Wholesale & Treasury Services
[email protected]
Burkholder Corporation
Group Health, Life, Dental, Vision, Long Term Care,
Long & Short Term Disability
[email protected]
CSI Managed Services
Technology Management
Dealertrack Technologies
Equias Alliance
EverFi, Inc.
Federal Home Loan Bank of Dallas
FSI
[email protected]
Electronic Lien and Title Processing
[email protected]
Executive Benefit & BOLI Consulting
[email protected]
Web-based Financial Literacy Programs
Letters of Credit; MPF Xtra program
Digital Board Book Service
[email protected]
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Harland Clarke
Marketing Services, Strategy, Analytics, Creative & Production;
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Personal and Business Check Products & Accessories
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Insperity
Business Performance Solutions
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Investment Professionals, Inc. (IPI)
Non-Deposit Retail Investment Programs
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JB Lloyd & Associates, LLC
Lender-Placed Hazard & Flood and
Mortgage Impairment/Errors & Omissions
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Pentegra Retirement Services
Promontory Interfinancial Network, LLC
Q2ebanking
Senior Housing Crime Prevention Foundation
Staples Advantage
Stifel Financial Corp.
Employee & Customer Retirement Plans
[email protected]
Online, Voice and Mobile Banking
[email protected]
Nursing & Veteran Home CRA Program/Loans & Investments
[email protected]
Bank, Office, Janitorial & Breakroom Supplies;
Printing & Promotional Products; Furniture
Fixed Income Capital Markets
Merchant Services;
Credit and Debit Cards; Prepaid Cards
Vantiv
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Zero-In Media
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For more information about the products or services offered by these endorsed partners, please contact Wanda Stevens at 512-472-8388 or [email protected]
TBASCO provides this information as a service to the member banks of the Texas Bankers Association. TBASCO promotes those products and services that it believes to merit consideration by TBA member banks.
However, its endorsement is not intended as, and should not be construed as a guarantee of any product or service. The appropriateness of a particular product or service may vary from bank to bank.
t
h
g
i
l
t
Spo
COMMUNITY BANKER
Texas banking
nets Florida Bass
Dean Bass, chairman of the board & CEO, Spirit of Texas Bank
ean Bass, chairman of the board &
CEO of Spirit of Texas Bank, wasn’t
always a Texan. However, his basketball career led him to Texas and to eventually
become a Texas banker for his entire working
career.
A Gainesville, Fla. native, Bass starred for
a high school state championship basketball
team his senior year in 1969. His Gainesville
High School basketball jersey was retired in
1999.
Following his high school days, he committed to play basketball at Abilene Christian
University for his coaching idol Garnie Hatch.
Bass has a bachelor’s degree in business
administration, double majoring in finance
and banking at Abilene Christian. He graduated in 1973 and there were two things he
knew for certain at that time: He had an
interest in the relationship between banking
and business and he wanted to be in Texas
because he married an Abilene girl. Thus, his
Texas banking career was born.
He started working part time at Citizens
National Bank in Abilene while he was in
college and continued to work there after
graduation. “My first job was pushing note
buggies,” Bass says. “I came in at 4 p.m. to
move all the notes into a vault.”
Bass worked in the mailroom, proof department and trust department among other
positions at the bank before he took a job as a
bank examiner with the OCC in 1975.
Bass fondly recalls a story that highlights
his ambitious attitude that he had even at a
young age. “I was delivering mail at the bank
D
“I can’t talk about
me without
mentioning 180
other people that
have to do their
job right
everyday.
Banking is about
partnerships and
teamwork ...”
Dean Bass (left), Gainesville High School boys basketball
coach Ed Toore (right) and his teammates admire their
1969 state championship trophy.
and I met the president at the time, Bob
Upton, and he asked me what I hoped to do
in banking and I said, ‘Mr. Upton your job
looks pretty good.’” Bass says. “Mr. Upton
laughed and replied, ‘let me hang on to this
job for awhile but I bet you’ll be in this type
of position someday.’” Bass says years later
when it was first announced he was president of a bank, he got a card from Upton that
said, “you finally got that job you liked.”
That attitude led Bass eventually to start
his own bank — Royal Oaks Bank, Houston
— in 2001 at the advice of his mentor Jack
Thetford. He sold the bank in 2006, which led
him to found Spirit of Texas Bank two years
later.
Banking for Texas small businesses
Spirit of Texas Bank’s branch located in College Station.
36
Spirit of Texas Bank was founded in 2008.
“We bought a bank in Snook because it had a
branch in College Station,” Bass explains.
“We took a bank with $30 million in assets to
$770 million today.”
Bass attributes much of the bank’s success
to having smart directors with a lot of experience in both business and banking,
surrounded by great bankers. “I can’t talk
about me without mentioning 180 other
Dean Bass, chairman and CEO of Spirit of Texas
Bank, addresses the crowd at the open house
for their new building located at 1836 Spirit of
Texas Way in Conroe.
people that have to do their job right
everyday,” he says. “Banking is about
partnerships and teamwork, and I
have the best like David McGuire,
president and CLO of Spirit.”
Spirit of Texas Bank has thrived
through acquisitions and strong, controlled organic growth. “We try to
find banks and bankers that need a
partnership,” Bass explains. “We
don’t want to just take over these
banks.”
The bank is one of the top SBA
lenders in the state due to the leadership of Spirit of Texas Bank’s Tim
Duffy and his team. They’ve had
more than 900 SBA loans approved,
totaling more than $282 million.
Their charter is out of College
Station, their new Spirit of Texas
Plaza is located in Conroe and the
credit administration function is in
Houston. Their footprint extends to
the Dallas-Fort Worth area, Houston
and The Woodlands — a total of 14
locations.
The bank’s new home in Conroe
opened on April 13. “It’s a true Texas
history experience,” Bass says of the
new Spirit of Texas Plaza, which has
a historic Texan look and feel featuring a three-story bank building and
a gold Texas Lady Liberty statue.
The address is 1836 Spirit of Texas
Way to commemorate the year of
Texas independence.
TBA involvement
Bass is the vice chairman of TBA’s
Community Bankers Council and a
TBA board member.
“TBA has been such an important
@TEXASBANKERS
The new Spirit of Texas Plaza in Conroe incorporates Taysha Park, Texas Lady Liberty, the Spirit of
Texas Eternal Flame and Spirit of Texas Bank.
part in this state for education, industry insight and forecasting regulatory
changes,” he says. “It’s important for
us to know what’s coming at us.”
Life outside of banking
Bass married his “beautiful Abilene
girl” Sara, a sixth generation Texan,
in 1973. They have a daughter, Dr.
Kasey Bass Baker, a son, Kevin
Bass, a son-in-law, David Baker, and
a daughter-in-law, Megan Bass. “I’d
like to mention that I have four
grandchildren and one more on the
way,” Bass says.
He jokes that he uses all his free
time to work at the bank but he also
enjoys fishing, tractoring and working a deer ranch to get away.
His four brothers all still live
in Florida where he was born and
they love to get together as often as
possible.
Bass is an advisory board
member of the Sam Houston State
University Smith-Hutson Endowed
Chair of Banking. He’s also an active
member at Grace Crossing Church
in Conroe where he teaches regularly and a big supporter and an
honorary member of The Sons of the
Republic of Texas, particularly the
Lone Star chapter. “I respect and
appreciate the humble commitment
Who is your hero?
My wife of 42 years, Sara Lee
Winkles Bass; Garnie Hatch; Jack
Thetford; David McGuire; and my
dad, Morgan Bennett Bass
What is your favorite book?
“How Successful People Think”
“The Spiritual Journey of
George Washington”
“The Raven A Biography of Sam
Houston”
“Golf’s Sacred Journey”
What is your favorite movie?
“For the Love of the Game”
Who is your favorite president?
George Washington
Sam Houston
Ronald Reagan
Dwight Eisenhower, and as a
leader would be Winston
Churchill
What is your favorite sports team?
Houston Texans or any Texas
team in the playoffs
What is your favorite quote?
“The best is yet to come!”
— Naren Patel
they have to Texas history.”
Bass’ motto is “Texans helping
Texans,” and he truly tries to live by
those words.
37
BANKER TO BANKER
The Texas Bankers Hall of Fame
welcomes five new members
By Donny Palmer,
TBA Member Relations Officer
“[The Texas
Bankers Hall
of Fame] has
become a huge,
well-attended
event drawing
bankers from all
over the state.”
he Texas Bankers Hall of Fame
recently inducted five new honorees
at its third annual gala at Sam
Houston State University. This has become a
huge, well-attended event drawing bankers
from all over the state.
The first inductee was Charles T. “Chuck”
Doyle, who is chairman emeritus/founding
director of the board of Texas First Bank in
Texas City. Doyle has served in so many
capacities in the banking industry that I
can’t mention them all, but most notably he
has served on the Federal Reserve Board of
Governors, The ICBA Board of Directors and
the Board of the Southwestern Graduate
School of Banking.
He holds a BBA from the University of
Oklahoma and an MBA from the University
of Houston. He and his wife, Mary Ellen,
reside in Texas City where they are members
of St. Mary of the Miraculous Medal Catholic
Church where he serves as lector. The Doyles
have five children and 19 grandchildren. He
was introduced by his son, Chris Doyle V,
chairman of Texas First Bank.
F. Scott Dueser, chairman and CEO of
First Financial Bankshares Inc., was introduced by former Chairman Ken Murphy.
Dueser is a graduate of Texas Tech
University and the Southwestern School of
Banking. Dueser started his banking career
as a bookkeeper and throughout the years
worked at several institutions as well as the
Federal Reserve Bank as an assistant bank
examiner.
He joined First National Bank of Abilene
T
Dr. Jim Bexley (third from left) poses with the Texas Bankers Hall of Fame honorees: Scott
Dueser, Jim Stein (on behalf of his late father, LeRoy), John Wright, Charles “Chuck”
Doyle and Robert Marling Jr.
38
in 1976 and steadily rose through the ranks
to his current position. He has served in too
many civic, cultural, professional and church
organizations to mention here. He is a past
chairman of the Texas Bankers Association
and currently serves on the board of the
American Bankers Association.
Robert E. Marling Jr., chairman and CEO
of Woodforest Financial Group and CEO of
Woodforest National Bank, was introduced by
President and CLO Ray Sanders. Marling
joined the bank in 1989 when the bank was
only $89 million in assets with two locations.
Today, Woodforest Bank has assets over $4
billion with 757 branches and 4,800 employees. This represents 37 traditional branches
and 720 in-store branches in Walmart locations in 17 states.
He has served in numerous civic, political
and cultural organizations. Marling and his
wife, Kimberly Ann, reside in The Woodlands
and have three children. He is an active
golfer and snow skier, and he enjoys walking
his dogs.
The late LeRoy Stein’s award was
accepted by his son and Houston banker,
James D. “Jim” Stein. Stein was born on the
family farm in Frelsburg in 1916. He began
his banking career at Columbus State Bank
in 1937 and worked continuously, except for
four years in the Army Air Force during
WWII, until his death in 1997. In 1978, Stein
became only the fourth president of the bank
and was chairman emeritus at the time of his
death. He received the TBA 50-Year Banker
Award in 1990.
Stein was very active in civic, cultural and
religious organizations, receiving the papal
medal Pro Ecclesia et Pontifice by Pope Paul
VI. His wife, Lillian Lois, preceded him in
death in 1992. They had four children. Stein
is credited with bringing many new clients to
the bank, with several generations still active
with Columbus State Bank.
John W. Wright has served the Texas
banking industry for 42 years, 35 of which he
was the CEO of several institutions. Wright’s
career took him in the direction of “problem
bank” specialist and he eventually came to be
known as the “bank doctor.” He is credited
see “Banker to Banker,” p. 41
FIND THE RIGHT PARTNER TO HELP
KBS
A Berkshire Hathaway Company
[email protected]
(785) 228-0000
P.O. Box 1654, Topeka, KS 66601
YOUR ADVOCATE
A modest Senate proposal
for regulatory relief
By John Heasley, TBA General Counsel
“The worst kept
secret in
Washington is
that Elizabeth
Warren, the
Massachusetts
senator and
champion of the
CFPB, is running
for president.”
40
ith the change in control of the U.S.
Senate, community bankers across
the nation have been hoping for
some regulatory relief from the Dodd-Frank
Act. Compliance costs alone are driving bank
consolidation in every state.
The House changed over to Republican
control in 2010, but all of the banking bills
that were passed by Texan Jeb Hensarling’s
Financial Services Committee met their
demise in Harry Reid’s Senate. The Senate
was under standing orders from the administration not to allow changes to what were
considered the major accomplishments of the
Obama presidency, the Affordable Health
Care Act and the Dodd-Frank Act.
The 2014 elections resulted in Republican
control of the Senate, and all eyes have been
on Sen. Richard Shelby of Alabama to see
what he would offer. Major changes, such as
going after the CFPB, are not expected to get
a presidential signature. Some element of
bipartisanship will be necessary.
In May, after weeks of unsuccessful
W
Sen. Elizabeth Warren
discussions with the ranking Democrat on the
committee, Shelby produced a discussion draft
of his proposals. They included allowing banks
that make mortgage loans and hold them in
portfolio to be compliant with QM/ATR, an
elimination of the annual privacy notices
under Gramm-Leach-Bliley, an examination
ombudsman and an exemption from the
Volcker Rule for banks under $10 billion.
For larger banks, he offers an alternative
to the automatic $50 billion threshold for
Systemically Important Financial Institution
(SIFI) designation. Large insurance companies seeking to avoid SIFI designation would
be given tools to fight such a determination
from the Financial Services Oversight
Council.
Unfortunately, Senate Democrats, starting
with Banking Committee ranking member
Sherrod Brown of Ohio, announced that they
were opposed to the discussion draft. The
White House chimed in with a veto threat.
Bipartisanship for this very modest bill is not
in the works for the time being.
It appears that 2016 presidential politics
have taken over banking reform and regulatory
relief legislation. The worst kept secret in
Washington is that Elizabeth Warren, the
Massachusetts senator and champion of the
CFPB, is running for president. Hillary Clinton
consults with her to protect her left flank.
Vermont Sen. Bernie Sanders, who has never
expressed interest in Too Big To Fail, has introduced a bill to break up the big banks.
Warren and Louisiana Republican
David Vitter have introduced their
own bill to go after the Too Big To Fail
banks. They would modify the DFA to
require that any Fed interventions in
a time of crisis must be systemic and
go to at least five banks. They would
also require that the interest rate on
emergency loans from the Fed must
be at least 5 points higher than comparable Treasuries.
The Warren/Vitter bill seems very
reasonable to me. Both senators serve
on the Banking Committee. If Shelby
were to include their legislation in his
proposal, he could quite possibly overcome the biggest hurdle to a modest
but needed bill, Elizabeth Warren.
Banker to Banker
with bringing seven banks back from
the brink of insolvency.
Wright has served on the board of
the Southwestern Graduate School of
Banking and as a speaker and faculty
member of the Assemblies for Bank
Directors. Born in Daisetta in 1930,
Wright holds a BBA and an MBA
from the University of North Texas.
Married to his wife, Anselma, for 57
years, they reside in San Antonio and
have four daughters and nine grandchildren. Wright has served in
numerous civic, social and religious
organizations over the years.
All of the TBA family salutes
these stalwarts of Texas banking and
we again thank Dr. James B. “Jim”
Bexley for creating such a beneficial
event for our industry.
[email protected]
Are you following
us on Twitter?
Nearly 1,800 bankers and
other individuals are
following Texas Bankers and
receiving the latest TBA
Tweets. Don’t miss out!
@texasbankers
@TEXASBANKERS
DATE
CITY
SESSION
June 15 Midland
Breakfast
June 15 Amarillo
Lunch
June 15 Abilene
Reception
June 16 Lubbock
Breakfast
June 16 McAllen
Lunch
June 16 Corpus Christi
Reception
June 17 Victoria
Breakfast
June 17 Sugar Land
Lunch
June 17 The Woodlands Reception
June 18 Lufkin
Breakfast
June 18 Sherman
Lunch
June 18 Fort Worth
Reception
June 19 Wichita Falls
Breakfast
June 19 Kilgore
Lunch
July 7
Waco
Lunch
July 8
San Antonio
Lunch
July 9
Austin
Lunch
July 23
El Paso
Reception
THE 84TH LEGISLATIVE SESSION
Join your TBA Legislative Team to learn
what legislative measures
are affecting financial institutions.
COMPLIANCE HOTLINE
Frequently asked questions on the
Integrated Mortgage Disclosures
By Dimitris Rousseas, Associate General Counsel, Compliance Alliance
“If the borrower
selects a service
Question: The exemption for loans secured
by more than 25 acres of property goes away
when TRID becomes effective on Aug. 1. Does
this mean that closed-end loans secured by
agricultural land must now include initial
disclosures?
off the written
list of service
providers or if the
lender selects
one on their
behalf, where
does the creditor
disclose the fee
on the Closing
Disclosure? What
is the tolerance
for these fees?”
Answer: It depends. We not only have to
look at the security, but also the purpose of
the loan. The new integrated disclosures are
required when it is for 1) a consumer purpose, 2) closed-end credit (except reverse
mortgages) and 3) secured by real estate.
The second two requirements are met in
the situation above. The loan is closed-end
and it is secured by real estate; i.e., land. The
last inquiry is whether or not the loan has a
consumer purpose, which is defined as personal, family or household purpose.
If the purpose of the loan is to purchase
cattle for a livestock operation, then it is
clearly not consumer. The new TRID disclosures would not apply.
However, if the purpose of the loan is to
buy a new sports car or to put in a new pool
behind the house, then it would be for personal, family or household purposes — and
thus the TRID would apply.
Note that this applies to any real estatesecured consumer purpose loan. TRID would
apply to consumer loans even if the collateral
were commercial or multifamily. It is imperative that the loan officer determines the
purpose of the loan to determine what disclosures are necessary.
Question: Where do we disclose premiums
for escrowed flood insurance?
Answer: For the new integrated disclosures,
flood insurance premiums are lumped into
Call the Compliance Hotline to get your
compliance questions answered
with confidence.
42
the homeowner’s insurance category.
Question: Where do you list third-party
administrative fees?
Answer: It depends how the fee is charged.
If the fee is included in the rate, and the
bank just considers it a “cost of doing business,” then it is not itemized, as it would be
just a part of the origination charge.
If the creditor passes the fee directly to
the borrower, however, the fee would be listed
in the “Services You Can Shop For.”
Question: If the borrower selects a service
off the written list of service providers or if
the lender selects one on their behalf, where
does the creditor disclose the fee on the
Closing Disclosure? What is the tolerance for
these fees?
Answer: On the Loan Estimate, the creditor
would list the “services you can shop for” in
Block C on page 2. Along with the fee disclosure, the creditor is required to provide a
written list of service providers. Providing the
list is imperative because it is the only way to
take advantage of the 10 percent tolerance. If
the list is not provided, then the assumption
is that the borrower was NOT able to shop for
the service, and the fee would be included in
the 0 percent tolerance category.
The fee on the Closing Disclosure, however, may change depending on who the
borrower selected. If the borrower selected a
provider on the list of written service
providers, then on the Closing Disclosure, the
fee would be listed on “Services Borrower Did
NOT Shop For.” If the borrower selected
someone not on the list of written service
providers, then the fee shows up in block C of
the Closing Disclosure under “Services
Borrower Did Shop For.”
The regulation explains:
(2) Services borrower did not shop
for. Under the subheading “Services Borrower
Did Not Shop For” and in the applicable
columns as described in paragraph (f) of this
section, an itemization of the services and
corresponding costs for each of the settlement
services required by the creditor for which
CLASSIFIEDS
the consumer did not shop in accordance with §1026.19(e)(1)(vi)(A) and
that are provided by persons other
than the creditor or mortgage broker,
the name of the person ultimately
receiving the payment for each such
amount, and the total of all such
itemized amounts that are designated borrower-paid at or before
closing. Items that were disclosed
pursuant to §1026.37(f)(3) must be
disclosed under this paragraph (f)(2)
if the consumer was provided a
written list of settlement service
providers under
§1026.19(e)(1)(vi)(C) and the consumer selected a settlement
service provider contained on
that written list.
12 CFR 1026.38(f)(2) (emphasis
added).
However, even though the fee is
now listed in “Services Borrower Did
Not Shop For,” the fee would still be
lumped into the 10 percent category
bucket. Confused? Let’s simplify it:
Loan Estimate:
If you would like to place a position-wanted or available ad or an ad to sell or buy
new and used bank equipment, call 800-336-1120 ext. 7053, fax 913-261-7010 or
e-mail [email protected]. The costs for classified ads are $50 for the first
30 words, and $10 for each additional 10 words. Blind box ads are $20 extra. As
a bonus, all ads will also appear for two months on the BankNews website
(www.BankNews.com). Deadline is the 1st of the month prior to the issue.
city, and the ability to make notes,
highlight entries and bookmark
pages. To purchase, go to
http://Bankers-eStore.com.
NOW AVAILABLE — 2015 Spring
Texas Banking Red Book ($50 plus
S&H) with Dec. 31, 2014, financial
data. To order, call 800-336-1120, ext.
7053 or order at
www.TexasRedBookOnline.com.
ONLINE RED BOOK NOW
AVAILABLE — Texas Banking Red
Book Online brings you all the information from the print version, plus
the interactive benefits of online,
including searchability by individual
name, financial institution, primary
and branch locations, or asset size.
For more information, go to
www.TexasRedBookOnline.com.
Texas Banking eBook — The
Texas Banking eBook is readable on
iPhone/iPad and all other smartphones and tablets with eBook/ePub
capability. The eBook contains the
same information as the Red Book
print edition, plus special interactive
features such as phone and website
links, searchability by banks and
Servicer on
Written List?
Closing Disclosure:
Tolerance:
Your source for Texas banking publications
Block B – “Services
You Cannot Shop For,” N/A (no list
or Block C - “Services provided)
You Can Shop For”
Block B: “Services
Borrower Did Not
Shop For”
0 percent
Block C – “Services
You Can Shop For”
Yes
Block B: “Services
Borrower Did Not
Shop For”
10 percent
Block C – “Services
You Can Shop For”
No
Block C: “Services
No tolerance
Borrower Did Shop For” issues
TBA online publications
•
•
•
•
Texas Home Equity Lending Guide
Texas Secured Lending Guide
Texas Real Estate Lending Guide
Texas Account
Documentation Manual
• Texas Guide to Record Retention
www.thebankstore.com
Index to Advertisers
For information on advertising in Texas Banking magazine, please contact Scott Englert at [email protected]
Company Name
Agri-Access
BKD, LLP
Blades International Inc.
Compliance Alliance, Inc.
Country Club Bank
Financial Women in Texas
J.B. Lloyd & Associates
Kansas Bankers Surety
Pentegra Retirement Services
Phase Engineering
Promontory Interfinancial Network
Texas Bankers Insurance Agency
Vantis Life
Visa
Wolters Kluwer Financial Services
@TEXASBANKERS
Phone
806-231-1277
800-783-8515
218-224-3228
888-353-3933
800-288-5489
800-964-0360
785-228-0000
800-872-3473 ext. 9559
800-419-8881
866-776-6426
800-318-4142
860-298-5477
800-552-9408
Website
www.Agri-Access.com
www.bkd.com
www.bladesintl.com
www.compliancealliance.com
www.ccbcm.com
www.fwitexas.org
www.lloyd-ins.com
www.pentegra.com
www.PhaseEngineering.com
www.promnetwork.com
www.texasbankers.com/insurance
www.vantislife.com/ABLE
www.visa.com
www.WoltersKluwerFS.com/tila-respa
Page
23
24
26
29
25
28
40
39
48
45
3
7
47
27
2
43
BANK PEOPLE
Cleburne
First Financial Bank, N.A.
Robert Childress to the Cleburne
Region Advisory Board of Directors.
Dallas
TIB-The Independent BankersBank
Jason Putnam to senior vice president-Merchant Card Services director.
Eastland
First Financial Bank, N.A.
Candi Kanady to senior vice president
of mortgage lending. Brody Deaver to
vice president of commercial lending.
Robert Childress
First Financial
Bank, N.A.
Cleburne
Jason Putnam
TIB-The
Independent
BankersBank
Dallas
Candi Kanady
First Financial
Bank, N.A.
Eastland
Brody Deaver
First Financial
Bank, N.A.
Eastland
Jay Bearden
Legend Bank
Fort Worth
Toni Lucky
Legend Bank
Fort Worth
Casey Fry
Southside Bank
Fort Worth
Scott Brandt
Worthington
National Bank
Fort Worth
Michael Moores
Citizens National
Bank
Henderson
Michael Zavidny
Cadence Bank
Houston
Russ Gideon
Austin Bank
Jacksonville
Billy E. Hibbs Jr.
Austin Bank
Jacksonville
Martin Heines
Austin Bank
Jacksonville
Paul S.
Woodard Jr.
Austin Bank
Jacksonville
Jeannie Tomlinson
Texas Bank and
Trust Company
Lindale
Jay Mitchell
Texas Bank and
Trust Company
Longview
Fort Worth
Legend Bank
Jay Bearden and Toni Lucky to advisory directors of the Board of Directors.
Southside Bank
Casey Fry to financial adviser with the
bank’s Investment Services division.
Worthington National Bank
Scott Brandt to vice president of the
Colleyville office.
Henderson
Citizens National Bank
Michael Moores to the Board of
Directors.
Houston
Cadence Bank
Michael Zavidny to senior vice president, Wealth Services trust portfolio
manager.
Post Oak Bank, N.A.
Joni Burner to the Advisory Board.
Sharon L. Psencik to senior vice
president, compliance.
Jacksonville
Austin Bank
Russ Gideon, Billy E. Hibbs Jr., Martin
Heines and Paul S. Woodard Jr. to the
Austin Bank Board of Directors.
Lindale
Texas Bank and Trust Company
Jeannie Tomlinson to administrative
officer and operations manager.
Longview
Jay Mitchell to vice president and
commercial lending officer. Breneda
Mathis to senior vice president and
44
branch manager. Chris Hendricks to
senior vice president and network operations supervisor. Jon Cromer to vice
president in the commercial lending
department. Kimberly Knott to assistant vice president. Judy McGuire to
assistant vice president and trust officer.
Shannon Beadle to administrative
officer, payroll and benefits manager.
James Williams to administrative officer and operations manager.
Marshall
Kelee Golladay to administrative
officer and operations manager.
BANK PEOPLE
Breneda Mathis
Texas Bank and
Trust Company
Longview
Chris Hendricks
Texas Bank and
Trust Company
Longview
Jon Cromer
Texas Bank and
Trust Company
Longview
Kimberly Knott
Texas Bank and
Trust Company
Longview
Judy McGuire
Texas Bank and
Trust Company
Longview
Shannon Beadle
Texas Bank and
Trust Company
Longview
James Williams
Texas Bank and
Trust Company
Longview
Kelee Golladay
Texas Bank and
Trust Company
Marshall
Blake Cauthen
Community
National Bank
Midland
John Wade
Community
National Bank
Midland
James Knipe
Community
National Bank
Midland
Alan Kaup
Community
National Bank
Midland
Robin Kirkland
Community
National Bank
Midland
Yesenia Roman
Community
National Bank
Midland
Abbie Abel
Texas Bank and
Trust Company
Tyler
T.C. Sanders
Legend Bank
Wichita Falls
Midland
Community National Bank
Blake Cauthen and John Wade to
vice presidents. James Knipe and
Alan Kaup to assistant vice presidents. Robin Kirkland to assistant
vice president and CRA officer.
Yesenia Roman to banking officer.
Tyler
Abbie Abel to trust officer.
Wichita Falls
Legend Bank
T.C. Sanders to mortgage lender.
Follow us on Twitter
@texasbankers
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3KDVH,,,(QYLURQPHQWDO6LWH$VVHVVPHQWV$VEHVWRV/HDG0ROG&RPSOLDQFH$XGLWV6WRUPZDWHU&RPSOLDQFH3URSHUW\&RQGLWLRQ5HSRUWV
3KDVH(QJLQHHULQJ¶V3KDVH,UHSRUWVFRPSO\ZLWKWKH(3$¶VHQYLURQPHQWDOVLWHDVVHVVPHQWUHTXLUHPHQWV
/HQGHU$SSURYHG/LFHQVHG&HUWL¿HG
)RUGHWDLOVRQKRZWKLVFRXOGDIIHFW\RXUWUDQVDFWLRQSOHDVHFDOORUHPDLOXV7RUHTXHVWDSURSRVDOYLVLWZZZH]HVDFRP
_ZZZ3KDVH(QJLQHHULQJFRP_0HODQLH#3KDVH(QJLQHHULQJFRP
@TEXASBANKERS
45
BANKING BYTES
Will vendors be ready for the TRID deadline?
More than half of banks are unsure
Happy New Year
Happy New Year to everyone!
While we haven’t been celebrating
with party hats and fireworks,
June 1 marks the beginning of the
new fiscal year at TBA. Our new
year is heralded by a new chairman, officers and volunteers on
the TBA Board of Directors and
councils and committees. In addition, TBA staff has put together a
whole new list of individual and
department goals, most of which
are based on our strategic plan.
Others tie into the goals of our
leadership.
2014-2015 was a good year:
there were legislative and regulatory victories; new educational
opportunities; additional communications tools, such as our new
event app and a mobile version of
our website; new financial literacy
initiatives; and our support for the
Homes4WoundedHeroes project, to
name a few. If you want specifics, I
invite you to visit the TBA website, www.texasbankers.com, and
access our Annual Report under
the “About TBA” tab. The piece
contains our major accomplishments for the year.
We’re looking forward to an
equally productive 2015-2016
fiscal year, and we’ve tasked ourselves with some challenging, but
attainable, goals. As always, we
welcome your feedback on how we
can better serve you.
Unknown (36%)
After July (5%)
Completed (9%)
May (12%)
June (21%)
More than half of banks are unsure that they will get their new TILA-RESPA mortgage systems by
July 1, leaving too little time to test and train before the new disclosures take effect on Aug. 1, 2015.
“The sign alone has brought in customers from
13 more states and three foreign countries who
like the way we do business, and our attitude
towards the Second Amendment.”
— Chappell Hill Bank President Edward Smith, in a
Breitbart article, where he gives an update on the reaction to
a sign he posted on his bank’s front door more than four
years ago that states in part: “Lawful concealed carry permitted on these premises.”
“Are credit unions just wearing
white hats of virtue, but do they
have not cattle? If Diogenes
shined his lamp on your credit
union, would he find an honest
operation? With more people on
the fringe turning to usurious
solutions to their financial needs,
the answer seems to be no. Yet,
credit unions market the legend,
not the reality.”
— From the May 11 issue of the Credit
Union Times.
46
July (17%)
“Dodd-Frank’s crushing regulatory regime continues to keep people out of work, prevents
businesses from hiring and makes it harder for
my constituents to get the loans they need to
finance the expansion of their business or buy
their first home.”
— Rep. Sean Duffy of Wisconsin, chairman of the Financial
Services Subcommittee on Oversight and Investigations.
“We’ve set up the
economy so that
there are no new
small banks. There
are more toxic waste
recyclers opened in
the U.S. in any given
year than community banks.”
— Guy Williams of New
Orleans-based Gulf Coast
Bank & Trust, discussing a
University of New Orleans
study that tracked nationwide banking trends.
Source: American Bankers Association
From the Editor
Olivia Carmichael Solis
Eight in ten U.S. households
do not have a life insurance agent
1
That’s just sad.
Vantis Life helps banks fill the role of life insurance agent for
core mass-affluent customers. We are:
#1 provider of protection products to middle-income bank customers†
#1 in providing a selection of simple products
#1 in wholesaling and training support
#1 in agent-facing technology
To find out more contact John Richter, National Business Development Director,
at 860-298-5477, or [email protected]
We’re #1
Vantis Life® is the top provider of recurring
premium life insurance products
in the bank channel.†
1
www.vantislife.com/ABLE
Source: LIMRA Insurance Barometer Study 2013
†
BISRA Life Insurance Survey (2014)
©2015 Vantis Life Insurance Company, Windsor, CT. All rights reserved.
Vantis Life and A better life experience are trademarks of Vantis Life Insurance Company.
Our Difference:
A 70+ year legacy built serving as a retirement plan fiduciary.
Your Advantage:
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At Pentegra Retirement Services, our difference is your advantage.
As one of the nation’s longest-serving and most experienced retirement plan fiduciaries, we know that
expert governance focused on plan and participant success leads to better results. Get better retirement
plan results.
Learn more about our unique retirement plan solutions. Contact Ken Jackson, Regional Director,
at [email protected], 800-872-3473 x9559, or visit us at www.pentegra.com.

TBA Magazine - Texas Bankers Association

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