Flightline Summer 2005 - Allied Pilots Association
Transcription
Flightline Summer 2005 - Allied Pilots Association
You’re Making It Happen PRESIDENT’S BRIEFING BY CAPTAIN RALPH J. HUNTER, APA PRESIDENT Looking around the airline industry, it can be easy to and our FFDO volunteers have created an internal standards become discouraged. Several major airlines are in or on the program second to none. Many of you have contributed verge of bankruptcy. Many airline unions are at the mercy your time and energies to union work at the local and of courts, creditors, or other outsiders. Managers at other national level. APA simply could not function without airlines are stuck in the “Labor is the Problem” mentality. your support. Each and every one of you has an important Many of our brethren within the industry have lost control role in the ongoing operation of this airline and our of their future. Association. Contrast that difficult reality with our experience here. In this issue of Flightline, we are kicking off a new Two and half years ago, we made some difficult choices in feature called “Pilots Doing Well & Doing Good” in which order to avoid bankruptcy while directing a major change in the management of our airline. However, the story didn’t stop there. We continue to play a critical role in improving our f light operations. We have strengthened our safety record. We are making headway in our legislative campaigns on “Each and every one of you has an important role in the ongoing operation of the airline and our Association.” we will be highlighting the contributions of individual pilots to American, to APA and to their communities. Please feel free to send in your own stories of pilots who deserve this recognition. We are now in the early stages of preparing for Section 6 openers next May. Soon we will pensions, Age 60, and the Wright Amendment. We are begin sending out information for your review, and we will actively involved in a top to bottom review of every aspect be asking you to help set priorities for the upcoming of AA’s business in a comprehensive effort to fix the factory. negotiations. We have made an investment in our future, Although we do not and cannot control the stubbornly and with your help, that investment will pay off. At times high cost of jet fuel, we nevertheless are still deciding our we will be asking for volunteers to assist in some of the own future. traditional support functions of a major negotiation. You, the pilots of American Airlines, deserve much of the Please contact your domicile reps if you are willing to help. credit for this effort. When an AA flight arrives safe and on In the meantime, one of your most important contributions time, it is because you made it happen. When the Company to this effort will simply be to continue what you are reports progress in our fuel conservation program, it’s already doing – proving every day that you are the best because your hands were on the throttles. When we asked aviators in the business. for support at Town Halls on the Wright Amendment or at Thank You! Capitol Hill rallies supporting pension reform, you responded. American Airlines pilots have signed up for the Federal Flight Deck Officer program in record numbers, Flightline 2 Summer 2005 from the VICE PRESIDENT BY FIRST OFFICER SAM BERTLING, APA VICE PRESIDENT Fellow Pilots, Thank you. APA pilots exhibit incredible dedication leading our airline in these difficult times. Unfortunately, this dedication is not acknowledged enough. As I reflect on my first year in office, I am grateful for the way you continue to shepherd this airline through the uncertainty. For that you deserve a heartfelt thanks and recognition. Every day you go to work, you play a vital role in restoring this airline and this pilot corps to prominence. This may sound patronizing, but it is the truth. The pilots of American Airlines continue to contribute collectively and individually to the improving performance of this company. Most inspiring, though, are those who also volunteer their precious time and resources to causes outside of work. Let me highlight a few ways we’re collectively bringing this airline and Association back from the brink. The top 10 on time arrivals for this year are all above 95.8 percent. Think about that for a moment. AA has almost 2400 flights every day and an on time performance of 95.8 percent means that only 100 flights did not arrive within 15 minutes of the scheduled time. That is truly amazing – airplanes don’t get from origination to destination by themselves. Another example is in Jim Eaton’s article on the next page. Because of our focus and attention, AA has been able to carry more passengers while simultaneously using less fuel. As with the on-time statistics, this may not seem fantastic at first, but closer inspection reveals the impact – especially this past year as fuel prices continue their frustrating rise. Through our effort, AA can generate more revenue while containing costs, paving the way to a brighter future for all of us. As with any collective effort, ours is comprised of hundreds of individual examples. Captain Mike Leone’s article about the Daedalian Award is a case in point. American Airlines crews have won this prestigious award the last two consecutive years and three of the last seven. This is not due to chance (or bad luck). It is, instead, reflective of our ability to respond appropriately under extreme pressure. To flawlessly perform in those kinds of situations and successfully protect the passengers, crew and airplane is a testament to our pilot corps. In addition to individual aviation efforts, there are pilots too numerous to mention that volunteer their time to the APA for all of our benefit. Their accomplishments on our behalf are, at times, unbelievable especially since they fly the line as well. Captain Ralph Kruger spends untold hours as our Pension Committee Chairman working to ensure the future viability of our retirement plans. With the current legislative activity and pressure on pensions, it is impossible to understate the value of the time and effort he devotes so we can have the retirement we want. First Officer Rob Baker is the Chairman of our International Alliance Committee and also works on the Scope and Safety Committees. In addition to these, Rob helped launch the “Delay Code Task Force” at DFW. The Task Force’s goal is to find a way to transform the delay code program into something that fixes problems instead of fixing blame. Rob is working jointly with the other unions as well as management to create a system that gathers accurate information to increase the dependability of the airline. His efforts have already helped AA acknowledge the negative, toxic and divisive results of the current system and start moving a different direction. Finally, there are the pilots that selflessly give their time to worthy causes outside of AA or the APA. Their dedication and passion are truly awe inspiring. In the lead article, you are introduced to some of them, but many others exist. To take time away from their families and personal lives to engage in these activities reflects the dedication and desire embedded in each of us. Overall, I have learned a lot in my first year in office, but nothing compares to the efforts of fellow APA pilots that I have witnessed. As the industry continues to vacillate between recovery and disaster we will be tested. As one of the main lifebloods of this airline, we must continue to assume our leadership role if we hope to avoid the fates of many of our brethren. Albert Einstein once said, “It is every man’s obligation to put back into the world at least the equivalent of what he takes out of it.” Many of you put back much more. Thank you. Summer 2005 3 Flightline BY FIRST OFFICER JIM EATON, APA SECRETARY-TREASURER S E C R E TA RY-T R E A S U R E R SLOWING THE BURN RATE While the high price of jet fuel certainly comes as no surprise to any of us, it is worth noting that we have become a more fuel-efficient airline over the last several years. By several measures of productivity we have managed to actually do more work as measured by ASM and RPM production and passengers boarded. A quick glance at our passenger loads and we know we are flying airplanes that are fuller and thus heavier than they were in the past. All this is occurring while we’re actually burning less fuel! This is happening because people – pilots and non-pilots – are working collectively and individually to develop ways to conserve fuel. The following tables illustrate just how much has been saved. I have chosen to compare first quarter data going back to 2000. By using first quarter information only, the T WA asset acquisition can be ignored as far as data is concerned. The large increase due to T WA occurred in the second quarter of 2001, but was essentially eliminated by the end of that year, at least in terms of capacity and fuel. 1Q 2000 1Q 2001 1Q 2002 1Q 2003 1Q 2004 1Q 2005 Fuel Used (000) Gal. 730,007 742,513 745,262 725,172 740,606 729,208 ASMs (000,000) 40,020 38,977 40,089 40,274 43,998 42,854 ASM/Gal. 54.8 52.5 53.8 55.5 57.7 58.8 It should be noted that ASM production began to increase last year as a result of adding some seats back into coach. However, only the 1Q 2005 data reflect the impact of more seats. What this shows is that as far as energy efficiency goes, the airline is generating 12% more ASMs today than it did at its worst point in the past five years. It is also 7% more productive than it was at the beginning of 2001. These results are in large part due to operating more efficiently. Another means of looking at how much work the airline is performing is to examine the number of passengers boarded and the number of scheduled departures. 1Q 2000 1Q 2001 1Q 2002 1Q 2003 1Q 2004 1Q 2005 Pax (000) 20,484 19,703 20,612 21,029 21,763 23,065 Departures 211,442 215,714 238,125 223,632 211,513 203,987 Pax/Dep. 97.1 82.8 86.6 94.3 103.1 113.6 As you can see, since falling from the first quarter of 2000, the number of passengers per scheduled departure has climbed steadily, and is now nearly 17% greater than it was in 2000. More passengers per departure, higher takeoff weights and still burning less fuel. What does all this mean, you ask? Compared to the first quarter of 2001, we burned 13.3 million gallons of fuel less in 1Q 2005 than in 1Q 2001. At a first quarter price of $1.366 per gallon, that saved more than $18 million. We did this while carrying 3.3 million more passengers during the quarter. Flightline 4 (continued on page 24) Summer 2005 I N T H I S I S S U E O F FLIGHTLINE Summer 2005 F E AT U R E S 6 Pilots Doing Well & Doing Good – A Bright Light for the Industry 13 PBS OVERVIEW: PREFERENTIAL BIDDING SYSTEMS 21 EDITORIAL: One Day Healthy – Then I Needed Spine Surgery C O M M I T T E E S / D E PA R T M E N T S 8 SAFETY: Order of Daedalians Recognizes Excellence Once Again 10 SAFETY: SAFETY TOPICS – FOQA Focuses on Safety 17 HOTEL: HOTEL HAPPENINGS – Solving Ground Transport Woes 18 SAFETY: PERCEPTUAL ILLUSIONS – “Visual Style” 20 BENEFITS: COMPANY HEALTH BENEFITS – Useful Tools 23 COMMNET: SAFETY TOPICS – Losing Control REGULAR ITEMS 27 CLASSIFIEDS 30 FINANCIAL MATTERS: Pension factors and stock options 30 IN MEMORY 31 APA CONTACT INFORMATION 32 ON THE JOB: Pilots share their favorite photos Cover Photo: Special thanks to First Officer Jon “JT” Taggett, S80/LAX, for this month’s cover photo. FO Taggett captured the image during walkaround at DFW. Flightline is the official publication of the Allied Pilots Association, representing the pilots of American Airlines. National Communications Committee Captain Denny Breslin (LAX), Chairman FO Jessica Brightman (BOS) FO Brent Courier (LAX) Captain Douglas Davey (SFO) FO Richard Girard (BOS) FO Fred Mueller (LGA) Captain Keith O’Leary (SLT) Captain Linda Pauwels (LAX) CA Jeffrey Sheets (DFW) Communications Director Gregg Overman Design and Layout Stacey Hull, Graphic Designer Printing Services Manager Bruce Rushing SUBMIT ARTICLES TO: Flightline Attn: Gregg Overman Communications Director Allied Pilots Association O’Connell Building 14600 Trinity Boulevard, Suite 500 Fort Worth, TX 76155 -2512 800.323.1470, ext. 2250 (DFW area: 817.302.2250) E-mail: [email protected] SUBMIT CLASSIFIEDS TO: Flightline Classified Ads Attn: David Dominy Communications Coordinator 800.323.1470, ext. 2269 (DFW area: 817.302.2269) E-mail: [email protected] Flightline’s editorial content must be generally consistent with Association policies. The guiding principle governing all submissions is respect for one’s fellow pilots and for the Association. Submitted articles should address issues pertinent to the Association and its pilots, and must avoid references of a personal or political nature. All articles, including guest editorials, should conform with policy positions of the Association, as established by the APA National Officers, Board of Directors, Constitution and Bylaws, and Policy Manual. The responsibility for monitoring editorial consistency is shared by the National Officers, members of the Communications Committee, and the Director of Communications. The President has final authority over all content. www.alliedpilots.org 5 Flightline & Pilots Doing Well Doing Good A Bright Light for the Industry APA Members Offer Help and Hope to their Communities BY LAURA JOHNSON, LAURA JOHNSON COMMUNICATIONS Editor’s Note: The following article marks the first in a regular series we will publish to highlight community service (“doing good”) and flying exploits (“doing well”) by our pilots. In an industry strapped by rising oil prices and ongoing security concerns, the good news often gets lost. However, take a look beyond the headlines and into the hearts of the people behind the airline industry, and it’s easy to find the positive stories. Many of those stories can be found among the membership of the Allied Pilots Association. From teaching the disabled how to sail to raising funds for a 9/11 memorial to visiting hospitalized children, APA members are sharing their time and talents to have a positive impact on their community. “Our community service is a bright light for the industry,” said DFW-based First Officer Mark Bogosian, a volunteer with Pilots for Kids. Transforming Lives Through Sailing MIA-based First Officer Ivan Rivera wandered into an old shack looking for sailing lessons nine years ago and was surprised by what he found. The shack was the FO Rivera preparing to set sail with two Shake-A-LegMiami participants. headquarters for Shake-A-Leg-Miami, an organization with a focus on sailing dedicated to bringing hope, confidence, social integration, independence and fun Flightline 6 back into the lives of people with disabilities and their families. Rivera was told he could have lessons if he would volunteer some of his time with the organization. The encounter changed his life. “Working with Shake-A-Leg brings meaning to my life and has become my life’s project,” said Rivera. A U.S. Sailing certified keel boat instructor, Rivera says his main title with the organization is “volunteer.” He teaches classes, works at summer camp and contributes in whatever other ways he is needed. Rivera is passionate about his work, as he has witnessed the transformational power of sailing. “When you put a person with a disability in a boat, it puts them on the same playing field as someone without a disability,” he said. “It frees them from their disability.” Rivera laughs as he recalls one disabled child who was hesitant to go sailing until Rivera told him he had a “special deal with the dolphins.” The lure of the dolphins convinced the child to try it, and that day a dolphin did three flips by their boat. “This kid was taken with sailing and with me,” Rivera said. “I’m now the dolphin master.” Although a gifted teacher, Rivera says that he often learns more than his students. “Not a week goes by that I don’t learn something, whether it’s about perseverance, kindness or courage,” he said. From its humble beginnings in a small shack, ShakeA-Leg-Miami has grown into a three-story, state-ofthe-art, universally accessible building. American Airlines has played a pivotal role in the growth of the organization, with employees donating their time and the airline donating a much-needed tractor. Summer 2005 Shake-A-Leg-Miami now offers programs for inner city youth and juvenile delinquents, as well as disabled individuals. “We love those kids, care for them and tell them they are worth something,” said Rivera. “It inspires them.” Rivera’s role as a low-profile volunteer is about to go high profile in a General Motors advertising campaign that highlights six individuals making a positive difference in their communities. The commercial featuring Rivera will be part of the company’s global campaign. True to his character, Rivera is donating all proceeds from his work in the commercial to ShakeA-Leg-Miami. Rivera says that he gets more out of the organization than he puts in. “The feeling I have when I’m helping these people is something you can’t buy or get anywhere else,” he said. For more information about Shake-A-Leg-Miami, log on to www.shakealegmiami.org Honoring the Crews of 9/11 During the horrific events of 9/11, crew members on the four planes downed that day exemplified commitment and courage at a level never before tested in the history of aviation. Stories of the flight crews’ heroism were told and re-told in the media and inspired an outpouring of pride and support for the dedication of flight crews. However, with the passing of time, the public has turned their hearts and minds to other world events, such as the Tsunami and the war in Iraq. As a member of the board of directors of the 9/11 Flight Crew Memorial Foundation, DFW-based First Officer Bob Brown is dedicated to making sure the sacrifice of the flight crews of 9/11 is not forgotten. “It’s a challenge to raise support as the events of 9/11 have faded from many people’s memories,” he said. “We know that 9/11 is not gone and over with; the threat is here for us every day.” The foundation is raising funds to honor the professionals who crewed American Airlines f lights 11 and 77 and United Airlines flights 93 and 175. The foundation’s first priority is to raise funds for the First National Flight Crew Memorial to be located in Grapevine, Texas, just north of Dallas-Fort Worth International Airport. The memorial’s sculptor, Bryce Cameron Liston, describes the design as “a classical monument that represents the epic of flight and the dedication of the Summer 2005 Artist rendering of the memorial. heroes and everyday people who make air travel possible.” The figures on the monument represent the valor, expertise and commitment that flight crews exhibit every day. In addition to the memorial, the foundation is raising funds for scholarships for the children of flight crew families affected by 9/11. As a volunteer with the foundation, FO Brown organizes special fundraising events, including a golf tournament to be held October 19 in Euless, Texas, and seeks donations from corporate sponsors. “We’re working to explain what we’re doing and why we’re doing it as we pursue major sponsorships, which are not easy to get,” said Brown. Brown encourages other pilots to get involved. “It’s a really good cause,” he said. “At some time in your life, you’re going to need some help. The connections you make in volunteering may help you in your future.” For more information about the 9/11 Flight Crew Memorial Foundation, log on to www.911flightcrewmemorial.org Reaching Out to Hospitalized Children A simple wave is one of the things that keeps Bogosian motivated in his volunteer service with Pilots for Kids. “We delivered a gift to a hospitalized young man who had been in a terrible accident (continued on page 24) 7 Flightline BY CAPTAIN MIKE LEONE, SAFETY COMMITTEE CHAIRMAN It is with great pride and pleasure that the APA Safety Committee announces for the sixth time since the Daedalians first presented this award and for the second consecutive year that two American Airlines Pilots were selected, out of the entire civilian aviation community, to receive the “Lt. General Harold L. George Civilian Airmanship Award.” This is one of the most prestigious safety awards in civilian commercial aviation. The Order of the Daedalians has been in existence since 1934 and was founded to honor and preserve the traditions and esprit-de-corp of the aviators from World War I. Lt. General George was one of the founders of the organization and this prestigious safety award was first presented in his name in 1956. The Daedalian Award dinner was held in San Antonio Texas this year and Mr. Tom Stuckey, South West Regional office of the FAA, presented our crew with Flightline the awards. Captain Steve Allen represented American Airlines Flight Department and Captain Mike Leone represented APA and the National Safety Committee. A Daedalian trophy and award are presented annually to the captain and/crew of a United States certified commercial airline that has, in the opinion of the Daedalian Awards Committee based on recommendations from, the Airline Pilots Association, the Air Transport Association, the Allied Pilots Association and the Southwest Pilots Association, demonstrated the most outstanding ability, judgment and/or heroism above and beyond normal operational requirements during the preceding calendar year. Only the names of the captains of the airline crews who have won the award are listed below. It should be recognized, however, that crew teamwork is a vital factor in exceptional performance. Lieutenant General Harold L. George Civilian Airmanship Award Recipients 2003 2002 2001 2000 1999 1998 1997 1996 1995 S A F E T Y C O M M I T T E E ORDER OF DAEDALIANS RECOGNIZES EXCELLENCE ONCE AGAIN 1994 1993 1992 1991 1990 1989 1989 1988 1987 1986 1985 1984 1983 1982 1981 8 Catherine Mertz, American Airlines James Almlie, Federal Express Flight 5080 Hans Mantel, American Airlines Flight 63 Doug Schull, Continental Flight 60 Jeffrey Sakuda, United Airlines Bruce Harris, Delta Airlines Steven E. Fulmer, American Airlines Roger Ways, Southwest Airlines Edwin Gannaway, (posthumously), Atlantic Southeast Airlines David G. Sanders, Federal Express Lawrence L. Branstetter, Evergreen International Airlines Robert G. Galloway, Hensen Airlines Stephen C. Bowen, Northwest Airlines William C. Query, Atlantic Southeast Airlines David Cronin, United Airlines Alfred C. Haynes, United Airlines Robert Schornstheimer, Aloha Airlines Ray A. Lamb, Flying Tiger Line Thomas Sullivan, US Air John L. Testrake, Trans World Airlines Michael Oswald, Cascade Airways James E. Gibson, Reeve Aleutian Airways Thomas N. Prinster, Pilgrim Airlines Stanley L. Bernstein, Air New England 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 Vernon F. Hansen, United Airlines Richard Petrick, Flying Tiger Line Charles E. Hersche, Continental Airlines Jack McMahan, Delta Airlines Greg E. Donald, United Airlines Harold L. Hardy, American Airlines William W. Moss, Pan American World Airways Jack R. Shirley, Braniff International William R. Haas, Southern Airways Bobby E. Raines, Allegheny Airlines Robert M. Wilbur, Jr., Eastern Airlines James M. Cutler, Air West No winner selected William J. Donahue, Northwest Airlines Charles J. White (posthumously), Eastern Airlines Charles H. Kimes, Pan American World Airlines Raymond J. Madden, Allegheny Airlines Robert W. Freudigman, Mohawk Airlines Robert E. McKenna, United Airlines Milard W. Lossing, Allegheny Airlines David G. Rall, Northwest Airlines Daniel L. Boone, American Airlines Stewart W. Hopkins, Delta Airlines Gregory P. Thomas, Flying Tiger Line Richard N. Ogg, Pan American World Airways Summer 2005 Our hats are off to both crews for making us all look good. They ’re truly “the best of the best.” Summer 2005 9 C O M M I T T E E badly that Captain Jansen believed a thrust reverser had deployed. On the morning of September 16, 2004, Captain Captain Jansen commanded an immediate return Kurt Jansen and First Officer Reggie Belcher exhibited to the airport, and First Officer Belcher turned the superior airmanship when faced with an emergency crippled aircraft towards runway 32L An emergency onboard their aircraft. That day, Captain Jansen and was declared as Captain Jansen retarded the left First Officer Belcher were scheduled to operate throttle, shut off the left fuel lever, and pulled the American Airlines flight 1374 from Chicago, Illinois’ left fire handle. It was evident they were dealing with O’Hare Airport (ORD) to Philadelphia, Pennsylvania severe engine damage. Captain Jansen fired the (PHL). The aircraft assigned first fire bottle which extinwas a McDonald Douglas guished the fire light for MD82. Onboard the aircraft approximately one second was a crew of three flight before the left engine fire attendants and approximately light returned. Captain Jansen 100 passengers. First Officer attempted to fire the second Belcher was the flying pilot bottle, but found the fire for this leg of their trip and handle would not twist to the flight was operated under the Number 2 position. Instrument Flight Rules (IFR) The aircraft was now only in accordance with 14 CFR five or six miles from the runPart 121. way. Captain Jansen helped After normal pre-f light First Officer Belcher configure duties, passengers boarded the aircraft for landing and the aircraft, the engines were ran a quick “before landing” started, and Captain Jansen 2004 Lieutenant General Harold L. George Civilian checklist. Diverting his taxied the aircraft to Runway Airmanship Award recipients AA Captain Kurt Jansen attention back to the left 04L for departure. The flight and AA First Officer Reggie Belcher. engine fire, Captain Jansen departed with an initial again attempted to fire the clearance from the control second fire bottle. After five tower to climb on the runway or six attempts the bottle heading up to 4000 feet fired and the fire light was MSL. Shortly after takeoff extinguished. As First Officer the crew complied with an Belcher landed the aircraft, instruction to make a right Captain Jansen made a public turn to 090 degrees as they address announcement to the retracted the gear and flaps passengers and crew with an while accelerating to 250 knots airspeed. explanation of events and instructed the passengers to At approximately 3,000 feet MSL, Captain Jansen remain seated after landing unless otherwise instructed. noticed a large flock of birds at their twelve o’clock As the aircraft was stopped on a high-speed taxiway, high position and shouted “birds.” First Officer Captain Jansen kept the passengers calm while the Belcher tried to avoid the flock by lowering the Airfield, Rescue, and Fire Fighting (ARFF) personnel aircraft nose but was unsuccessful. The aircraft split inspected the aircraft for fire or smoke. The fire seemed the flock down the middle with birds passing on to be extinguished but it was apparent that extensive both sides of the aircraft. Both pilots heard loud airframe damage would preclude a normal taxi back “thuds” as the birds impacted the airframe and to the terminal. Passengers were deplaned via portable engines. The left engine immediately seized and the air stairs and bussed back to the terminal. crew was presented with a left engine fire warning. As I submit that this crew exhibited the highest level Captain Jansen looked down to address the fire of professionalism and superior airmanship under warning, he noticed he also had a “left engine thrust very challenging circumstances. They methodically reverser unlock” light. The aircraft was shaking so assessed the event and applied (continued on page 24) S A F E T Y 2004 Award Recipients Flightline C O M M I T T E E S A F E T Y Flightline SAFETY TOPICS – FOQA Focuses on safety BY CAPTAIN MIKE LEONE, SAFETY COMMITTEE CHAIRMAN Editor’s Note: On February 9, 2005 the Board of Directors voted to approve a Letter of Agreement with American Airlines management authorizing the establishment of a Flight Operations Quality Assurance (FOQA) program. This Letter of Agreement marked the culmination of several years of effort on APA’s behalf. The BOD and Captain Mike Leone, APA Safety Committee Chairman, agreed that APA must take the leadership role within American Airlines where safety is concerned, and that having a FOQA program is integral to enhancing safety at the airline. AA is in the process of assembling FOQA program components, including Airborne Data Acquisition System; Data Download and Airborne System and Maintenance System; and Ground Data Replay and Analysis System (GDRAS). APA believes the system will be up and running no sooner than this fall. Following are answers to some of the most frequently asked questions Captain Leone hears when discussing FOQA with APA members. What is FOQA’s mission? To provide the pilots of American Airlines with a proactive program that will enhance safety. FOQA is a program for obtaining and analyzing data recorded in flight to improve air carrier training programs, operating procedures, air traffic control procedures, airport maintenance and design, and aircraft operations and design. 1 What does FOQA stand for? FOQA stands for “Flight Operational Quality Assurance.” 2 What does FOQA mean? FOQA is a voluntary program for the routine collection and analysis of digital flight data generated during line operations to provide more information about, and greater insight into, the total flight operations environment. FOQA data is used to reveal and correct root causes of identified problems. The information and insights provided by FOQA can also be used to reduce operational costs and significantly enhance training effectiveness, operational procedures, maintenance and engineering procedures, and air traffic control procedures. FOQA data is unique because it provides objective data that is not available through any other methods. 3 10 Where did FOQA have its genesis? Some foreign airlines have had FOQA-type programs in operation for more than 25 years. The pioneer in this area is British Airways, which started a program in 1962 to validate airworthiness criteria using flight recorder data. Currently, about 33 foreign airlines have implemented FOQA programs. European programs have flourished because a partnership between regulatory agencies, labor unions, and air carrier management has been forged with the focus on improving operational safety. 4 When did FOQA get started in the U.S.? In 1991, the FAA contracted with the Flight Safety Foundation (FSF) to examine the technology, benefits, and other issues that arose from FOQA-type programs used by foreign airlines. As a result of this study, the FSF recommended that the FAA initiate a program to examine the benefits that FOQA programs might provide to U.S. airline operators. At the January 1995 Department of Transportation (DOT) Aviation Safety Conference, it was recommended that the FAA encourage and help U.S. airlines to voluntarily implement FOQA programs. In particular, it was recommended that the FAA sponsor FOQA demonstration studies, in cooperation with industry, to develop guidelines for such programs and to share the concerns of airlines and flight crews regarding the appropriate use and protection of recorded flight data. The development of newer data-acquisition devices that allow quick, inexpensive access to flight data, along with sophisticated analysis software, have now made it possible to routinely collect and analyze flight data. 5 How many U.S. airlines have FOQA programs? As of August 2000, there are eight major U.S. airlines (Alaska, Continental, Delta, Northwest, TransWorld, United, US Airways, and United Parcel Service) and one regional airline (Continental Express) with FAA-approved FOQA programs. Numerous other major and regional air carriers have FOQA programs under development. As airlines realize the safety benefits of such a program, it is expected that many more will participate. 6 Summer 2005 What is the Fleet Monitoring Team (FMT)? The Fleet Monitoring Team is a group comprised of at least three individuals who review the events and trends for each fleet. The group is chaired by the AA Safety Department representative and includes team members from the APA. The APA team member is the “Gatekeeper,” which is the only member who will know the identity of the crewmembers associated with the event. They will determine whether fleetwide or company-wide corrective recommendations are necessary and will monitor any such actions. 9 10 Who is the FOQA Program Manager? The FOQA Program Manager oversees the day- Summer 2005 How does a FOQA program work? The FOQA program works with the use of data acquisition devices on board the aircraft, Flight Data Management Units (FDMUs). The data is retrieved from the aircraft and sent to the FOQA office, data from flights is then verified and analyzed, utilizing ground data replay and analysis systems designed to convert the data into usable information. This is done by the FOQA analyst. The analysis typically focuses on events that fall outside normal operating parameters, as determined by AA’s operational and training standards, as well as the manufacturer’s aircraft operating limitations. The analysis results would then be presented to a Fleet Monitoring Team. The FMT will identify areas where corrective action is needed, determine what corrective action should be undertaken and then close the loop by tracking the effectiveness of the corrective action. 11 What kind of equipment is needed for a FOQA program? Once the flight data has been captured, it must be translated into a usable format and analyzed. This analysis is typically performed through a specialized software package, referred to as ground data replay and analysis system (GDRAS). GDRAS will transform f light-recorded data into a usable format for processing and analysis; determine what events were detected in-flight; and generate various reports and visualizations to help the Fleet Monitoring Team (FMT) interpret events. An additional tool for the FOQA program is a flight animation replay system. This system will assist in the evaluation of flight operations events related to safety of flight, training validation and flight operation performance and ATC handling. This system will provide real-time animation of the flight and operational environment. 12 How is FOQA data protected? All data gathered under FOQA is de-identified as to the flight number and day of the flight. The identifying information is available for a sevenday period to the APA FMT Representative (the “Gatekeeper”) and then permanently erased. The focus of effective FOQA programs is on identifying systemic deficiencies, both internal and external, that may affect flight safety. As a (continued on next page) 13 11 C O M M I T T E E What is the American Airlines FOQA Program? FOQA is a joint AA/APA safety program. Personnel from AA and APA have been working on the development of this program for several years. The organizational structure of the program is comprised of a Steering Committee, Fleet Monitoring Team and a FOQA Program Manager. The FOQA Steering Committee will provide high-level oversight of the program and is composed of senior representatives from the AA and APA Safety Departments, the APA Safety Committee, the AA Flight Department, and AA Maintenance & Engineering Department. 8 to-day operations of the program and serves as the liaison between the FOQA Executive Steering Committee and FMT. The AA Safety Department is responsible for this administration. S A F E T Y Why would AA and the APA want a FOQA program? The main reason is to improve operational safety. By having a clear understanding of how aircraft are being utilized in normal line operations, the airline will discover previously unknown areas of unsafe operation. Patterns and trends will emerge which will identify problems in many areas such as unstable approaches, exceedances of operating limitations, and training deficiencies. By understanding these areas of unsafe or potentially unsafe operations, the airline will be able to identify the source of the problem and take proactive corrective actions to mitigate the problems. A secondary reason FOQA data has provided access to parameters that were not otherwise available to help troubleshoot recurring problems and reduce the number of “no fault found” component removals. Aggregate data has been used to spot and correct adverse operational trends such as excessive brake wear and flap limitation exceedances. FOQA data is also useful in assessing the quality of training programs. It is particularly useful in validating the instructional elements of the Advanced Qualification Program (AQP) and providing insights into its effectiveness. 7 Flightline C O M M I T T E E S A F E T Y Flightline result, airlines with FOQA programs have found that the trends revealed from aggregate, de-identified data are of far greater usefulness than data from any single flight. Could information from an approved FOQA program be used against a pilot? No. A significant change occurred in this country as a result of the January 1995 joint industryGovernment Aviation Safety Conference. One of the recommendations of this conference was that the FAA encourage airlines to establish voluntary FOQA programs, and provide assistance in getting such programs established. Further, the FAA Administrator issued a letter in February 1995 stating that the FAA would not use data gathered under an approved FOQA program in enforcement actions against either airlines or their employees. In December 1998, the FAA Administrator Jane Garvey issued a FOQA Policy Statement saying that the FAA will not use de-identified FOQA information to undertake enforcement actions except in egregious cases. Additionally there is legislative language included in the FAA Re-authorization Act of 2000 (HR1000) that will provide protection from enforcement actions from the FAA where information found as a result of an FOQA program. Both the APA and AA share a common interest in promoting safety. We have entered into binding agreements that cover the uses of FOQA data and the de-identification of individual crewmembers. With these agreements in place, there will be no misuse of FOQA data. 14 What happens to the PCMCIA cards after the data is extracted? There is a controlled procedure where the data storage media are securely protected. After the data is downloaded into the FOQA GDRAS system, the PCMCIA card is reformatted by the software, removing any previous recorded data. 15 Once the FOQA program is implemented, what changes will be noticed by an AA crewmember? The FOQA program will be transparent to the pilot in normal operations. If more information is needed about a particular flight, a designated member of the FMT may call you. The purpose of the call is to provide a greater awareness of the flight conditions in an effort to improve safety. 16 17 12 If a designated Gatekeeper contacts me, am I required to speak with them? No. You are under no obligation to give any information at all. Please keep in mind that the information you do give will be strictly confidential and only used to enhance safety. You may, at that time, make a voluntary submission relating to the event under the ASAP program. If you elect not to participate in ASAP, your identity will remain anonymous. If you elect to participate in ASAP regarding the event, then the gatekeeper will assist the ASAP ERT upon their request. When an event crosses from the FOQA program to the ASAP program, the ASAP MOU will govern the resolution of the event regarding the crewmembers. What is the future of FOQA? Tremendous innovations in using FOQA data have occurred over the past year. It is expected that this growth will continue and that airlines will make better use of FOQA data to examine and solve specific problems. There will be continued work with the FAA, ATC, and airport authorities to correct deficiencies in approaches, arrival procedures, and departures that are identified through FOQA. FOQA will play an increasingly larger role in aircraft maintenance and will increase reliability at airlines with programs. New rules, from both the FAA and Congress, will take effect that will offer further protections for not only FOQA, but other voluntary safety reporting systems as well. 18 Where can I get more information about FOQA? Captain Mike Leone – APA Safety Committee Chairman – [email protected] First Officer Rob Baker – APA Safety Committee Deputy Chairman – [email protected] First Officer Jay Pellicone – APA Safety Committee Deputy Chairman – [email protected] 19 General information on FOQA can be obtained from the FAA’s site on the World Wide Web at www.faa.gov. A draft copy of the FAA’s FOQA Advisory Circular in plain text can be obtained at www.fedworld.gov/pub/faa-oai/advisory.txt. If the document is desired in Adobe Acrobat or MS Word formats, simply substitute .pdf or .doc instead of .txt. Another good resource for FOQA information is the Flight Safety Foundation (www.flightsafety.org). They have developed reports on FOQA and have had articles concerning FOQA in their publication, Flight Safety Digest. The General Accounting Office, at the request of Congress, has also issued a special report on “Efforts to Implement Flight Operational Quality Assurance Programs.” It can be obtained at www.gao.gov/AIndexFY98/abstracts/rc98010.htm Summer 2005 P B S O V E R V I E W PREFERENTIAL BIDDING SYSTEMS BY FIRST OFFICER SCOTT GOUNAUD, NEGOTIATING COMMITTEE CHAIRMAN AND FIRST OFFICER ANDY SIZEMORE, NEGOTIATING COMMITTEE MEMBER Recently, preferential bidding systems (PBSs) package that creates lines of flying from a pool of have been the subject of a number of comments and sequences according to a set of rules or preferences created questions from the membership. As related in an by individual pilots. If you have ever used a bid sorting April APA News Digest, the Negotiating and Technical program like BidPro®, you are already familiar with the Analysis and Scheduling Committees have been basic concepts of creating a preference list. Depending reviewing the state of preferential bidding in the on the program in use, the pilot can provide a rank- industry. Interest was driven largely by the fact that ordered or value-weighted list of desirable traits such American Airlines is in the process of finding a as days off, sign-in times, layover, high/low time, etc. replacement for its 1985 vintage bid line generator, and virtually all such products are versions of preferential bidding systems. Currently, American Airlines is one of the only major airlines that does not use preferential bidding, so we thought it would be useful to learn what we Just to be clear, APA is not contemplating any changes to bidding procedures. Even if AA acquires a PBS-type line builder, they would still be obligated under the current contract to publish bid sheets. The difference is that while bid sort programs analyze and rank preconstructed lines to best match your criteria, a PBS will analyze and select pre-constructed sequences to build an entire line of flying. In other words, PBS takes out the “middle man” and goes from sequences to “finished could about these programs. Based upon what we line” without stopping at “published line.” have learned, we would like to provide an overview to Conceptually, a preferential bid award should result the membership covering what PBS is, how it works, in a schedule that more closely matches the pilot’s and its future implications for American Airlines. original objectives in one step. On the other hand, Just to be clear, APA is not contemplating any typical line bidding as practiced today at American changes to bidding procedures. Even if AA acquires a Airlines involves several steps that begin with a bid PBS-type line builder, they would still be obligated award that is followed by subsequent attempts (SEP, under the current contract to publish bid sheets. The TTOT, MU, etc.) to “fix” the original award. This process information below is provided for information only. is limited by both the availability of open time and the red/green weighting of SEP and TTOT. Apart from What is PBS? In its most basic form, a PBS is simply a software Summer 2005 some of the difficult issues related to the conversion itself, pilots who have used (continued on next page) 13 Flightline P B S O V E R V I E W both traditional and preferential bidding are gener- that employs it – there is no “one size fits all” or “off ally positive on their experience under PBS. the shelf” PBS. While each PBS vendor employs a unique sorting engine as part of its proprietary soft- How PBS can help you ware package, the rules by which trips are awarded As an example, are you a commuter who likes to and the user interface employed is determined by the work as much as possible in a short time span so you requirements of the end user. In order to implement can spend extended periods at home? AA won’t a functioning PBS system, the individual airline and publish a schedule like that on the bid sheet because its unions must first agree to a set of processing rules it might be awarded to a non-commuter who would that honor the existing labor contract and FARs. For howl. Planners would rather build a line with a example, some of these rules address how conflicts predictable rhythm or “cadence.” On the other hand, are resolved. Whether or not a pilot is allowed to a PBS would award back-to-back trips if requested create potential conflicts with training, vacation, or and available. prior month activity is a programmable feature that Are you an international pilot who would like one would be negotiated prior to implementation. A key trip to Europe, one to South America, one to Hawaii, point to remember is that the underlying labor contract, and one to the Caribbean? You won’t find that on any and not the PBS itself, ultimately determines how the bid sheet, because planners tend to build trips with system functions. similar sequences (referred to as “purity”). In order Historically, preferential bidding has been viewed to create such a line under today’s bid procedure, a negatively by APA because of its association with line holder would first have to be awarded a line that greater pilot utilization. While a conversion to a PBS was “close” and then use SEP, TTOT, and MU to certainly can be accomplished in conjunction with build the schedule he wanted. At least in this regard, changes to the contract that create more efficient we already have a type of preferential bidding, but schedules, it is not a forgone conclusion. The PBS rule one that is highly dependent on open time and the set that is agreed to in advance of implementation red/green constraints of SEP and TTOT. can be viewed as an infinitely adjustable rheostat that can improve, maintain, or degrade the relative Contract, not PBS, determines bidding efficiency of the traditional line bidding process. In Preferential bidding systems have evolved other words, it is entirely possible to design a PBS substantially since they were first introduced into the system that resulted in the exact same pilot utilization airline industry, and most major airlines currently as the current bidding system. Thus, any assertions employ or are in the process of transitioning to regarding the impact of PBS on jobs or total pilot preferential bidding for their crew members. PBSs are costs are strictly hypothetical in absence of an agreed- marketed by a handful of technology companies that upon set of implementation rules. cater to the needs of large transportation companies (airlines, railroads, trucking companies, etc.) that need Flightline Common misconceptions about PBS to accurately pair operational schedules with qualified One oft-repeated misconception is that PBS works crews while observing the many restrictions of various like a “black box,” thus preventing any explanation regulatory agencies and labor contracts. Accordingly, of why a pilot got a particular award. On the contrary, these programs are all highly customizable to the any of the top tier preferential bidding programs can particular circumstances of the transportation company provide a detailed report with the individual award 14 Summer 2005 P B S O V E R V I E W explaining the results. This feedback will show the pilot exactly why he received a particular award and One of the distinct advantages of some PBS systems assist him in modifying the selection criteria for is that they can create more desired outcomes than future bid runs. standard line bidding. This is because many PBS Another stated concern is that an airline could systems go through an optimization process after the somehow alter the PBS programming at will to initial award process which attempts to satisfy the achieve greater cost savings. While this could obviously maximum amount of preferences throughout the happen if a union gave the employer a blank check on seniority list. As an example, let’s assume pilot “1” running the program, in practice all the parameters had asked for a three-day trip worth at least 16 hours. are locked in ahead of time and cannot be modified During the initial award run, he was awarded a three- without the mutual consent of both parties. Any day trip worth 17 hours that lays over in LAS. Pilot attempt at tampering with the processing rules is “2” has asked for a three-day trip that lays over in LAS detectable. In fact, once the system is set up, the but doesn’t care how much it is worth. He was bidding process could be run entirely by a third party awarded a three-day trip worth 18 hours - but with no or even the union itself. The underlying lesson is that LAS layover – on the initial run. During optimization, the critical elements of implementing a PBS are PBS would likely swap the two trips, increasing the determined by thoroughly understanding, analyzing, number of satisfied pilots in this micro-example and agreeing to the processing and implementation from one to two. As mentioned above, an audit trail rules ahead of time. is kept during optimization so a pilot can go back Yet another concern is that the top 20% of pilots Summer 2005 PBS Advantages and determine “Why did/didn’t I get that trip?” in a bid status will get everything they want and the A concern often heard is that “PBS won’t allow trip bottom 80% will be unhappy. Again, while this could drops for training or vacation.” Once again, this theoretically happen if every pilot in a given bid status function is dependent on the underlying contract, wanted the exact same trips on the exact same days, and not the bidding system. For example, the new in practice this does not happen. Experience at other vacation system that was established with the 2003 airlines suggests the top third get their trips of choice contract has had the effect of removing any incentive and their preferred days off, the middle third get most for maximizing trip drops due to vacation. As a result, of their preferred days off and some of the trips they the number of vacation conflicts has plummeted want, and the bottom third of the list will get some without any use of preferential bidding. Whether or of their preferred days off but little of their preferred not vacation and training dates are laid down before, trips. Keep in mind that the definition of “preferred” during, or after the construction of a pilot’s schedule can vary greatly from pilot to pilot. A relatively senior is a fully programmable feature within preferential pilot may be happy with weekend three-day trips bidding. However, a PBS does offer some options not because his kids are grown and he likes to play golf currently possible. For example, under a PBS, it is during the week when the courses are less crowded. possible to “bid” for training dates rather than simply A senior commuter pilot may be happy with trips identify prohibit dates. It is also possible to bid for that report after 1600 and release before 1200, and days off on either side of vacation to extend the where the trip lays over is not an issue. That being amount of time off. In non-vacation months, a pilot said, high demand preferences like having Christmas could set a preference for a low time month if he/she Day off will continue to be awarded by seniority. needed some extra time off. (continued on next page) 15 Flightline P B S O V E R V I E W Finally, we have heard some assert that PBS cannot nuances of preferential bidding rather than just handle “fly-through” time in the new month. While labeling it as good or bad. As the chairman of a that may have been true in 1991 when APA last studied carrier’s scheduling committee related, “You guys at PBS in detail, it is not true now. Whether these trips AA and Southwest have absolutely no idea how good are conflicted, added to CPA for a high-time month, life is on my side of the PBS fence. From your side, all or avoided in the construction of the next month’s you see is how high the fence is and the problems flying are part of the programmable rules of any you’ll encounter climbing it. Trust me, the view from robust PBS. Some of the aforementioned limitations existed in earlier versions of preferential bidding, but these software applications have come a long way since then. over here is worth the Will APA let AA simply impose their desired version of PBS on the pilots? Not a chance. climb, but you’ll have to make that decision on your own.” Would AA like to convert to a PBS? Certainly. Would they like to make flight crew Is PBS in our future? scheduling more efficient? Of course. Will APA let AA simply impose So what is the future of PBS at American Airlines? their desired version of PBS on the pilots? Not a For now, no changes are planned. If a PBS is acquired chance. However, even if a preferential bidding system by the Company for generating bid sheets, they will were implemented in a pilot cost-neutral manner, the simply use generic preferences to create lines from Company would still realize savings through simpli- which pilots would then bid. As has been the case in fication of the bid process and a likely reduction in the past, pilots would then set about “fixing” their personnel in Crew Resources. The most likely scenario awarded line of time through SEP, TTOT, and/or is that AA will want to negotiate on PBS as part of our makeup. next Section 6 negotiations. In the meantime, the Converting to PBS represents a large culture Company will probably acquire a preferential bidding change at any airline. It will take a commitment from system to replace their current line generator, and your both labor and management at AA to do it right if base planners will input generic preferences in order it is to be done, and the conversion to preferential to create the bid sheets we use today. PBS will bidding can rarely be undertaken in less than a year. be just one of many topics with which pilots will Preferentially bidding, like many potential changes, need to become familiar as we enter into Section 6 offers risks and opportunities. It is therefore incumbent negotiations. on every pilot to become familiar with the many Flightline 16 Summer 2005 I asked Flightline to re-run this article I wrote more than four years ago. In all that time, very little has changed except that the debrief system has been re-named. Hotel transportation consistently elicits the largest amount of complaints I see. For example, I receive a copy of all hotel and transportation-related P2 debriefs each Monday. Today there were 15. All but two were about hotel transportation. As a reminder, you are not required to wait any specific amount of time for your ride to or from the airport. The decision regarding “untimely” is yours alone. Use judgment. — Captain Kent M. K. Haina I attend two meetings each year with my counterparts from all of the other air carriers both domestic and international. Believe it or not, our number one issue at these conferences has nothing to do with hotel rooms, local area attractions, or food and beverage discounts. The most common complaint industry-wide from crews on layovers is transportationrelated. Over the last six months, 70% of all debriefs I have received involve late pickups, no pickups, safety, and other vehicular vicissitudes. Part of me wants to say if that’s all we have to complain about, I guess we’re doing pretty well. The other part says that we have a big problem here that needs to be addressed. Transportation arrangements vary by city. In some, we use a dedicated limo company, and in others, we use the hotel van service. Sometimes it’s a mix of both. In most of our exclusive contracts, we are the only riders, but in some of our hotel-provided limos, we share with other crews and guests. Limo services receive the list of scheduled crews, flight numbers, arrival time at the hotel, and departure time from the hotel about 10 days prior to the following month. The airline has already adjusted these schedules for travel times based on historical models. Crew attempts to change a departure time can cause a ripple effect throughout the rest of the day. Currently, the programming used to determine this Summer 2005 time is extremely inflexible and it is best to go as scheduled unless other legalities are involved. A company’s ability to know exactly when you will be at the curb, and its skill at compensating for multiple variables separate the winners from the losers. Late arrivals, off-schedule operations, and lastminute changes are extremely problematic in this delicate balancing act. Limo dispatchers often call the local station, Dial-AA-Flight, or the hotel/limo desk to get updates on our arrival times. The information they receive is frequently inaccurate and causes frustration for crews and drivers alike. I call the transportation provider from my cellular phone before we even head for the curb to check on their status, and you might consider this approach also. Recently, we have begun encouraging these companies to log on to www.flightview.com to obtain better information. This service shows the exact location of every scheduled flight based on FAA radar, and its ETA based on current conditions. From here, ground time estimates, local traffic adjustments, and other variables can be compensated for to give you and your ride a perfect rejoin — in an ideal world. Section 7, C. of our collective bargaining agreement states, “Pilots who are authorized lodging shall be allowed actual expenses incurred for necessary transportation between the airport and the hotel/motel of lodging if the planned transportation is untimely or ground transportation is not made available by the (continued on page 26) 17 C O M M I T T E E BY CAPTAIN KENT HAINA (ORD); NATIONAL HOTEL COMMITTEE CHAIRMAN H O T E L HOTEL HAPPENINGS – Solving Ground Transport Woes Flightline C O M M I T T E E PERCEPTUAL ILLUSIONS – “Visual Style” BY FIRST OFFICER CHRIS MANNING, LGA BASE SAFETY COMMITTEE AND CAPTAIN MIKE LEONE, APA SAFETY COMMITTEE CHAIRMAN Visual illusions result from many factors and appear in many different forms. Illusions occur when conditions modify the pilot’s perception of the environment relative to his or her expectations, possibly resulting in spatial disorientation or landing errors. Spatial Disorientation is defined as the inability to accurately orient oneself with respect to the earth’s horizon. We use four sensory systems to maintain our orientation and equilibrium: visual, vestibular, somatosensory and auditory systems. There are three types of SDs: • Type I – unrecognized – generally results in (CFIT). • Type II – “recognize, confirm, recover” – resulting in successful reorientation. • Type III – incapable of recovery “giant hand” – usually resulting in death. Landing errors generally occur from visual illusions or perceptual errors. Vision by far is the most important sense used during flying. Being aware of our visual perception is as important as knowing the circumstances where our vision is not reliable. From a visual perspective, illusions are mostly the result of light rays being distorted as they pass through air that contains dust, fog, haze, etc. These objects allow light to be refracted (bend) before reaching the eye. The result is poorly focused objects and distorted visual cues. This affects the pilot’s ability to judge an object’s size, shape, distance and speed. From 1984 through 1997, the Flight Safety Foundation task force found that disorientation or visual illusions was a casual factor in 21 percent of the 76 approach-and-landing accidents and serious incidents. Poor visibility was a circumstantial factor in 59 percent of those accidents and incidents. View the following table with this scenario: 200’ ceiling and low visibility (-6000RVR) during your approach to land at the destination airfield at night. Even the most seasoned veteran perhaps could have difficulties combating the insidious “visual illusion.” S A F E T Y FACTORS THAT CAUSE VISUAL ILLUSIONS AND RESULT IN INCORRECT PILOT INPUTS Flightline FACTOR PERCEPTION ACTION RESULTS Runway long or narrow Runway or terrain uphill slope Too high Push Land short/hard Runway wide or short Runway or terrain downhill slope Too low Pull Land long/overrun Bright runway lighting Too close (too steep) Push Land short/hard Low-intensity lighting Farther away (too shallow) Pull Land long/overrun Light rain, fog, haze, mist, smoke, dust Too high Push Land short/hard Entering fog (shallow layer) Pitch-up Push over Steepen glide path/ (CFIT) Flying in haze Farther away (too shallow) Pull Land long/overrun Wet runway Farther away (too high) Late flare Hard landing Crosswind Angled with runway Cancel drift correction Drifting off track Source: Flight Safety Foundation Approach-and-landing Accident Reduction Task 18 Summer 2005 Summer 2005 19 C O M M I T T E E 5. The aircraft LMP indicator must display the correct equipment status, or better, required for the type approach being conducted. 737 and 777 aircraft do not have an LMP indicator. LMP status is based on the E-6 logbook and required equipment in the Aircraft Operating Manual. The PNF now referred to as the “pilot monitoring” has a large defined responsibility for the success of the approach and landing. The pilot monitoring is the first line of defense against visual illusions that are delineated above. With the decreased visual cues available to the pilot landing (CA) and all of the human factors in play during a low visibility approach, there should be no doubt how critical the role of the pilot monitoring job is. Transitioning from IMC to VMC, the statistical risk of a visual illusion and resulting operational error occurring increases greatly. Because of this, the pilot monitoring must continuously cross check the instruments with the visual cues received as the approach continues. Pilot monitoring duties include monitoring of the flight path with emphasis placed on the glide slope, airspeed and sink rate. The pilot monitoring will call out any deviations. To combat the insidious nature of visual illusions, be aware of all weather factors and how they would affect the airport environment to include terrain, airport and runway hazards; and adhere to defined (PF) pilot flying vs. (PM) pilot monitoring duties. A variety of variables affect the processing and perception of visual information by the brain. These include experience and expectancy, fatigue/sick and other self-imposed stresses. Experience could entail the airplane, airport and time since your last flight. Fatigue will affect your eyes’/ brain’s ability to interpret/process information in a timely manner. Sick encompasses all of “fatigue” plus allows the other sensory systems to send false information to the brain. Increased self-imposed stresses (dehydration, hypoglycemia, self-medication) decrease your eyes’ physical ability to capture images and increases your perception/reaction time. Vision is simply light reflected from the object you are viewing. Next visit to your AMD, take your sunglasses with you to experience how limiting the available light to your fovea vision will decrease your 20/20 acuity to an average of 20/30. Illusions could always be present; the difference is how you the pilot have prepared for such illusions. (continued on page 25) S A F E T Y To reemphasize the importance of perceptual recognition, let’s look at the time you as the pilot have to react from your CAT I [DA] inbound. From 200’ AFL at 500 FPM sink, you have 24 seconds to analyze and react to perceptual recognition, which may include a visual illusion you must identify and avoid. Visual illusions are most critical when transitioning from IMC to VMC conditions. Visual illusions usually induce insidious crew inputs that cause the aircraft to deviate from the vertical flight path or horizontal flight path. Approach hazards should be assessed during the approach briefing by a thorough review of all “illusional“ threats. The following are cited often during accident investigations involving visual illusions: • Unconscious modification of the aircraft trajectory to maintain a constant perception of visual references. • Natural tendency to descend below the glide slope or the initial glide path during visual transition. • Failure to detect the deterioration of visual references. • Failure to monitor the instruments and the flight path because both pilots are involved in the identification of visual references. Training and experience has exposed us to many situations where visual illusions are present. We have trained to prevent the “visual illusion trap” that we may be exposed to during our sortie. Our procedures have been developed over time to combat these illusions, especially during low visibility approaches. Many aviators here at American have seen multiple procedural changes in the way we conduct low visibility approaches. THE CURRENT MANDATORY PART ONE POLICY FOR A UNRESTRICTED CA AND FO - Low Visibility Approaches - A. Approaches conducted with a reported RVR of less than 4000 feet or visibility less than 3/4 mile are subject to the following restrictions: 1. The pilot in command (PIC) will land the aircraft. NOTE: If the PIC is a qualified Check Airmen the second in command may land the aircraft. 2. Maximum landing weight will be based on Airport Analysis “wet” runway requirements. 3. The crosswind component shall not exceed 15 knots. See Landing Wind Limits (this section) for crosswind limits below RVR 1800 or 1/2 mile. 4. Specific procedures for each type of low visibility approach are located in the respective Operating Manuals. Flightline BENEFITS DEPARTMENT Flightline COMPANY HEALTH BENEFITS – Useful Tools BY MIKE KNOERR, DIRECTOR OF BENEFITS The Company has introduced some useful tools in the last year to improve the benefits experience of their employees. Are you taking advantage of them? If not, it’s not too late; these programs are here to help you. Please refer to the chart below for a brief description of these useful tools. WHO ARE THEY HOW TO CONTACT WHAT THEY DO WebMD Log in to Jetnet at http://jetnet.aa.com and click on “Benefits & Pay”, find the WebMd link. HealthQuotient — By completing an assessment that provides a personal overall health rating, this tool can make individuals more aware of their health risks as well as provide information about options to reduce serious health risks. This information is NOT shared with the Company or UHC. DrugCompare — This tool will educate consumers about the underlying out-of-pocket and total costs, along with potential medication alternatives based upon the individual’s Health Plan. Users receive an analysis of a medication and its therapeutic equivalents, including generics. CostCompare — An extension of WebMD’s PlanCompare, CostCompare is a tool that helps employees understand their out-of-pockets costs along with the amounts they would pay if they had no health coverage. Depicts for users the price difference between in-network vs. out-of-network utilization, generic vs. brand medications, along with other vital comparisons. PlanCompare — Creates dynamic side-by-side views of plan features, such as co-pays, pharmacy coverage or hospitalization. Users can then drill down to a tailored comparison across plans showing information that is most important to them and their families. Keep this option in mind during open enrollment this Fall. UHC Nurse Advocate POS and RPOS Plan Participants only 1.800.599.4716 www.myuhc.com This voluntary program started June 2005 to help assist those with chronic or complicated health issues better manage their care. Nurse Advocate Service is available to help you stay healthy, get healthy or manage a health condition. Since the nurses who participate in this program are UHC employees, they have access to your medical UHC claims to better assist them in responding to your individual needs. This information is NOT shared with the Company and no Company employees are nurses in this program. Retiree Point of Service www.myuhc.com New retiree medical program added for retirees under age 65. $1,000,000 lifetime maximum including preventive care for a contribution of $50 a month for employee, $100 a month for employee and spouse, up to a maximum of $150 a month for family coverage. You may enroll in this program when you retire, or after you retire, during (continued on page 26) open enrollment each year. 20 Summer 2005 Editorial One Day Healthy– Then I Needed Spine Surgery True Story With A Great Success By Captain Jay Norelius Summer 2005 The night of April 25, 2004 I went to bed totally of disc replacement and each individual must be healthy following the joy of meeting my newest approved as a unique case. I was in the clinical trial grandson. The next morning I awakened with a period and my case met the parameters. slightly “sore neck” and during the next week I began The disc surgically to lose function of my right arm, right wrist and two implanted in my neck fingers. Over a period of about a month, I underwent is called “Prodisc-C” an attempt at solutions by “better living through and is a product of the chemistry” medications, had an MRI, CATSCAN, Sythes Spine Company numerous visits to various physicians and even one in Germany. You can upper spinal steroid injection—unfortunately with check out this type of zero improvement. I was eventually diagnosed with surgery and hardware by typing in: “Prodisc-C” “rupture” of the C6/C7 upper neck disc—cause and/or “Synthes Spine” for a Google search to get unknown, possibly precipitated by an earlier injury several very useful Web sites. Prodisc-C is available during an aircraft ejection in the 1970s. for both upper and lower disc replacements. On May 20, 2004 I underwent disc-replacement My surgery was done by Dr. Kevin Gill with the surgery for a totally degenerated disc at C6/C7. I Orthopedic Specialists Group in Dallas, Texas. Dr. Gill opted for the use of a new “replacement” type disc— is one of a handful of surgeons in the U.S. approved to similar to “hip replacement”—rather than the perform the surgery. He has done thousands of traditional bone fusion and metal plate type surgery. successful spine surgeries and is a top-notch surgeon— At the time this surgery was still undergoing clinical at least from my perspective and the recommendation trials here in the USA, but had been done for several of several other friends. Other approved spine institutes years in Europe. Recently I was told it is about to be and surgeons can be found on the various Web sites. approved by the FDA here in the USA—not sure Total cost of the surgery was about $40,000 (surgery, about that rumor. hospital, etc.). The cost was paid for by my company After much prayer, family and professional medical program. Total out of pocket expense was consultations, we decided to have the replacement about $1,500.00. The actual surgery can be done as disc surgery. I opted for this surgery to potentially “day surgery.” However, I spent one night in the prevent returning for more surgery at a later date hospital since it was done late in the afternoon. I also with a higher risk of loss of mobility in my neck. was required to wear the normal “neck brace” for Obviously, there are medical parameters for this type about six weeks following (continued on next page) 21 Flightline Editorial the operation. I was not required to wear the brace process, I received approval to reapply for my First full time, but only when traveling in a car, riding in a Class Pilot medical. In late October I received an FAA plane, etc. “Special Issuance” First Class medical license. My No surgery is “fun.” There are side effects with the spinal health must be reviewed on an annual basis for various post-operative medications for pain and future FAA approval. Based on my current condition, associated post-surgical symptoms. All resided in the I have no concerns that future approval will be nuisance category and were resolved in a couple of granted. To the best of my knowledge, I am the first months. In truth, the actual surgery took more out of pilot approved by the FAA for this type of disc me than I expected, but I now feel great. replacement surgery. From a personal standpoint I consider the surgery I now know firsthand of the pain and debilitation a total success. I had lost function of my right arm, associated with spinal disc failures. My biggest regret was in intense constant pain and lost feeling in is that I waited over a month to get the surgery done. two fingers prior to the surgery. My only lingering As I’ve learned recently, the longer you wait with symptoms are a somewhat “tingling” first finger plus obvious intense pain and dysfunction, the higher the some slight neck and shoulder pain from time to likelihood of nerve damage. Nerves heal very slowly. time, but it is very slight and certainly not continuous. If you have any questions, please don’t hesitate to I should also add that every now and then I have some give me a call (972.401.2865 home or 214.868.8008 issues with headaches, which are a known follow-on mobile). I was told by Dr. Gill that he expects this with spine surgery. There is a high probability that all type of disc replacement surgery to become the of these minor issues will be gone by the one year “standard” of the future. Dr. Gill will also accept calls point. None of them are in any way life-changing and his number office number is 214.350.7500. issues—just a minor annoyance. To the best of my Food for thought regarding use of sick days/hours. assessment – and Dr. Gill’s professional assessment – I previously used very few sick days with AA over my I have lost no mobility in my neck. Last month I 16-year career. This unexpected medical event made went kayaking and white water river rafting—can’t me very thankful I had a lot of sick days in the bank! ask for more than that! Also, as the typical pilot I vaguely accepted that health From a professional standpoint this surgery was a bit of a risk. As a professional airline pilot any surgery can change rapidly—of course, always to someone else, not to me!! Not so, as this experience proved! which is in a clinical trial arena raises immediate The good Lord blessed me with a wise wife, great issues with the FAA. I used the professional services surgeon who was up on the most advanced medical of the Aviation Medicine Advisory Service (provided by technology, a viable medical plan and APA’s help APA). They did a superb job communicating with the with the FAA. My family and I are deeply thankful for FAA. The FAA aeromedical department did a thorough a positive outcome. review of my conditions prior to and after surgery. They required all of the pre- and post- operative notes from Dr. Gill. After a nearly two-month evaluation Flightline 22 Summer 2005 Please answer the following question: WHAT DOES A PILOT FEAR THE MOST? a) I don’t know the meaning of the word fear (spoken with an Arnold accent). b) Your brother-in-law has skipped town after investing your entire 401(k) in that new Arizona mushroom farm. c) Your spouse hires Johnny Cochran for your divorce proceedings. d) Losing control of your aircraft. If you chose answer d) you can relate to this story, although I empathize with those who chose b) or c). Not too long ago, I was a First Officer on a flight in which the ailerons jammed and we were unable to turn. I am writing to inform you of a system on every transport category aircraft that few of us are familiar with, but should be. Read on, you need to know this. It was a clear and beautiful evening over DFW, although the story would have been much more interesting if it was a dark and stormy night. During a turn over the inbound cornerpost, the autopilot tripped off and the Captain took control. When he found the ailerons jammed, he asked me to help him right the aircraft. Between the two of us, with knees wedged between the floor and the yoke, we were barely able to overpower the bind and roll out. However, the malfunction persisted and we were unable to steer. Looking through the ops manual and calling maintenance offered no solutions. Now, 50 miles north of the field, we could only try to turn back, as we did not have enough fuel to land at a field to the north. So, with an all-out effort, we got the ship into eight degrees of left bank. Now, on a dog-leg to final, we had only one more turn to make to line up with the runway. It was during this turn that one of us, purely by accident, pushed on the control wheel with 50 pounds more pressure than the other (I like to think it was me, as I had visited the gym that month.) The jam abruptly disengaged and caused us to enter into an unusual attitude due Summer 2005 to the force we exerted on the yoke. Once recovered, we both felt the emergency was over since the plane appeared to fly. However, as the Captain tried to fly, he asked me to try my side. I soon realized that I had no aileron authority at all, just a sloppy wheel. Although the yoke moved freely, the plane didn’t. The Captain had what appeared to be partial aileron authority. He quickly relearned how to fly this broken bird and landed safely. Why am I relaying this story to you? So that you can be prepared if it ever happens to you. According to FAR 25.671(c): The airplane must be shown by analysis, tests, or both, to be capable of continued safe flight and landing after any of the following failures or jamming in the flight control system and surfaces (including trim, lift, drag, and feel systems), within the normal flight envelope, without requiring exceptional piloting skill or strength. Probable malfunctions must have only minor effects on control system operation and must be capable of being readily counteracted by the pilot. Also, according to FAR 23.1329(g): There must be protection against adverse interaction of integrated components, resulting from a malfunction. Therefore, every transport category aircraft is designed with some sort of redundant control system, whether or not a procedure is listed in the ops manual. In many cases, there is a control wheel disconnect device. If enough differential pressure (by design, usually 50 lbs. differential pressure) is applied to the control wheels, they will disconnect. Either both pilots can steer in opposite directions or one pilot can hold the wheel centered while the other attempts to steer. Once separated, the right yoke drives the right aileron and the left yoke drives the left aileron. The idea is if one side is jammed, the other should work. That is exactly what happened during the event you just read about. We landed safely after a harrowing experience. Will you? Keep this tucked away just in case. 23 COMMITTEE BY FIRST OFFICER BILL HARBEN, SFO COMMNET OFFICER COMMNET SAFETY TOPICS – Losing Control Flightline A Bright Light for the Industry of the uniformed crew members. “Visiting the hospitals is like a throwback to the days when pilots really commanded respect,” he said. The APA has been a strong supporter of Pilots for Kids; 250 association members are serving with the organization. “It’s important for people to know that members of the Allied Pilots Association are out their making a difference in our communities,” he said. Bogosian says that it is very satisfying to give back to the community, and other volunteers who have joined him have felt the same way. “Everybody should do some kind of volunteer work,” he said. “It really does the heart good to help people who are less fortunate than you.” For more information about Pilots for Kids, log on to www.pilotsforkids.org S A F E T Y accident,” said Bogosian. “We were cutting up with him, and as we left, he raised his hand and waved goodbye; the nurses said it was the first time he had raised his hand since the accident.” The scene was one of the many special moments Bogosian has experienced with Pilots for Kids, a worldwide organization dedicated to visiting children’s hospitals and delivering toys and other needed items. Bogosian and his wife joined the organization six years ago. “My wife and I have healthy kids, and we joined as a way of giving back to the community,” he said. Bogosian, Dallas-Fort Worth coordinator for Pilots for Kids, arranges visits to two area children’s hospitals at Christmastime. Volunteers come loaded with presents bought through donations to the organization. “We cut up, have a good time, and the kids enjoy it,” he said. “To see the smiles on their faces is incredible.” The children are usually a bit awestruck by the sight (continued from page 7) ORDER OF DAEDALIANS Flightline 24 Pictured L-R: CA Mike Leone, CA Kurt Jansen, FO Reggie Belcher, Mr. Tom Stuckey and CA Steve Allen. proper emergency response procedures. They protected their passengers and cabin crew while maintaining a professional demeanor. We commend them for their (continued from page 9) example of expert composure and skill and are very proud that the Order of the Daedalians has chosen American Airlines Captain Jansen and First Officer Belcher for the Lieutenant General Harold L. George Civilian Airmanship Award. This is the second year in a row that American Airlines pilots have been recognized for superior skill and airmanship. Last year’s recipients of the Daedalian Award were Captain Kathy Mertz and First Officer Scott Palmer for their F-100 bird strike followed by uncontained engine failure that they encountered departing LGA with an emergency divert into JFK. Our hats are off to both crews for making us all look good. They’re truly “the best of the best.” The APA Board of directors has also unanimously named Captain Kurt Jansen and First Officer Reggie Belcher to receive the annual APA Safety Award for Excellence to be presented at the fall BOD meeting. Summer 2005 SLOWING THE BURN RATE (continued from page 4) FUEL CONSUMPTION EFFICIENCY 60 ASMS/GALLON 58 56 54 52 50 1Q05 4Q04 3Q04 2Q04 1Q04 4Q03 3Q03 2Q03 1Q03 4Q02 3Q02 2Q02 1Q02 4Q01 3Q01 2Q01 1Q01 4Q00 3Q00 2Q00 1Q00 I’m not going to get into how we save fuel. That is for chief pilots. The important thing I want all of us to understand is that we are getting positive results that will someday benefit all of us. In the airline business of late, it seems like we have to go searching for good news. This is one good story that PERCEPTUAL ILLUSIONS (continued from page 19) Human Factors are easy to discuss or write about because, after all, “It could never happen to me!” I am a professional, well-trained aviator. I have been there and done that and seen most of it. To acknowledge the fact that a visual illusion could go unnoticed during my flight would be like admitting I now need reading glasses. WRONG. The simple fact is, once you have a visual reference, there is an overriding desire to remain visual/”padlocked” with the runway environment. The statistics discussed regarding CFIT accidents on low visibility approaches are testimony to the fact that it takes an enormous amount of Summer 2005 discipline/responsibility and focus to “stay on the gauges” if you are the pilot monitoring. The “gauges” are not susceptible to visual illusion, the eyes are. Think about it, brief it and fly it with all of this in mind. Controlled Flight Into Terrain, CFIT, is still the number one threat to commercial air operations and well worth consideration in your approach briefings and execution of the low visibility approach. On any given day, the insidious visual illusion could happen to any of us. Be careful, fly safe, and have some fun in between. 25 SAFETY is taking place because of our hard work. We should not lose sight of that. Flightline Company. An expense report with receipt should be submitted to the Flight Office for reimbursement.” This is the best and least restrictive language in the industry. “Untimely” is purely a judgment call on your part. There are no specific time limits like there are at other carriers. Do not wait at the curb for “untimely” transportation. Seek alternate means to get to the hotel or airport (taxi, rental car, stretch limousine, etc.). Make a polite attempt to get the hotel to pay for it, but if they refuse, pay it yourself and expense it. In almost five years of Hotel Committee work, I have (continued from page 17) never received a complaint from a pilot who was denied a legitimate transportation reimbursement claim. It is your contractual right. Finally, continue to debrief hotel transportation problems via OF-25 or the new Hotel Committee page on the APA Web Site. I read every single one of your debriefs and they can make a difference. Armed with documentation, we can encourage limo services and hotels to add staff and/or vehicles, educate them about alternative information sources such as www.flightview.com, or make other arrangements. Have a great layover. B E N E F I T S HOTE L HOTEL HAPPENINGS BENEFITS – Useful Tools Flightline 26 (continued from page 20) WHO ARE THEY HOW TO CONTACT WHAT THEY DO Myuhc.com www.myuhc.com View your medical claim, view the status of your flexible spending account, sign up for automatic rollover for your flexible spending account, and sign up for direct deposit for your flexible spending account reimbursement check. Medcohealth.com www.medcohealth.com Order prescriptions, check the status of your order, do a price comparison of brand vs. generic, and access valuable health and medication information. AMR eUpdate Log in to Jetnet at http://jetnet.aa.com and click on AMR eUpdate from the “About Me” box. AMR eUpdate will only be used when there’s something employees need to know quickly or for things the Company is required to communicate by law. For example, the Company has used AMR eUpdate for benefits enrollment reminders and dependent audit status confirmations. You must sign up to receive this valuable service. UnitedHealth Premium Cardiac Specialty Centers Log in to www.myuhc.com or call a UHC registered nurse 24 hours a day at 1.866.615.8688. UHC’s goal is to help employees and their family members who are experiencing a cardiac condition find the best hospitals in their area as quickly as possible. The Premium Cardiac Network includes 132 facilities in 30 states for participants in one of the UHC medical plan options. These facilities are all in the UHC network so no referral is necessary. Company employees and their family members receive the best possible cardiac care by utilizing a facility that meets national recognized standards on volume and type of cardiac procedures performed, physician and ancillary team experience, emergency care and safety procedures and range of cardiac specialty care offered. Summer 2005 The Third Annual 9/11 FLIGHT CREW MEMORIAL FOUNDATION GOLF TOURNAMENT Wednesday, October 19 Texas Star Golf Course Euless, Texas Texas Star is a superb, championship-caliber layout featuring dramatic elevation changes and native woodlands. The four-person Scramble begins with a 9 a.m. shotgun start. Players need to register by 8:30 a.m. Entry fee is $125 per player, $500 per team, which covers all range fees, cart, green fees, prizes, trophies, lunch, and a gift bag. Proceeds benefit the 9/11 Flight Crew Memorial Foundation. Please submit entry forms by October 14. The entry forms and further information can be found at www.911flightcrewmemorial.org The 9/11 Flight Crew Memorial Foundation is dedicated to honoring the memory of the flight crews and passengers lost on the 9/11 flights by erecting a memorial and creating a scholarship fund. We invite you to come to Dallas/ Fort Worth and have a great time while supporting this worthy cause. See you at Texas Star on October 19. 30 The following shows the interest discount rate for computing lump-sum payments under the Fixed Income Plan (A Plan) and Unit Value for the Variable Income Plan (B Plan). FIXED INCOME PLAN (A PLAN) 2/1/05 3/1/05 4/1/05 5/1/05 6/1/05 7/1/05 Lump-Sum Interest Rate For Retirements Estimated Age 60 Lump-Sum Factor* 4.89% 4.86% 4.73% 4.55% 4.78% 4.65% 13.39 13.43 13.60 13.85 13.54 13.71 VARIABLE INCOME PLAN (B PLAN) Adjusted Unit Value As Of 11/30/04 12/31/04 1/1/05 2/28/05 3/31/05 4/30/05 $103.357 $107.247 $104.932 $107.895 $99.806 $97.331 *The lump sum benefit from the Fixed Income Plan is determined by multiplying your annual lifetime annuity by a conversion factor. This conversion factor, shown above, varies by the applicable interest rate, which changes monthly, and by age at retirement. IMPORTANT NOTICE TO RETIREES RECEIVING MONTHLY ANNUITY UNDER THE B PLAN: As of April 1, 2005 your monthly payments will be based on the December 31, 2004 Audited Unit Value of $101.276. (Note: We publish the new rates and factors in Flightline as they are received.) Activity since inception as of April 2005 (Post SABRE Stock Split) We honor the following AA pilots and extend deepest sympathies to their loved ones. Flightline MONTHLY PENSION FACTORS 1997 PILOT STOCK OPTIONS IN MEMORY Retired CA Milton (Chick) Neilson Retired CA John D. Moore Retired CA Alvar O. Steele Retired CA Spencer R. Heath Retired CA Albert (Al) P. Lang Retired CA Henry (Hank) S. Psomas Retired CA Scott T. Quinn Retired CA Kurt P. Schneider Retired CA Michael A. Noad Retired CA Francis A. Daley Retired CA Robert C. (Ace) Robson Retired CA John S. Mackinnon Retired CA Wayne S. Baugh CA Michael D. Beaver Furloughed FO Larry B. Harlan FINANCIAL MATTERS 03/16/05 03/19/05 03/23/05 03/28/05 04/04/05 04/07/05 04/08/05 04/08/05 04/16/05 04/16/05 04/19/05 04/25/05 05/04/05 05/14/05 05/25/05 Total number of pilots who have exercised some or all shares Average exercise price Average number of shares exercised Average amount (per pilot) 9,775 $28.717 1,769 $19,676 (NOTE: This is for informational purposes only. It is not intended to provide advice regarding the exercise of options under the program.) Have you updated your personal information with APA? Help us keep our APA membership database accurate. When you change your address, phone number, e-mail address, etc., please advise us as soon as possible. (Changing your information with the Company is a separate procedure.) To update your information in the APA database, you may contact APA’s database administrator via: n E-MAIL [email protected] n WEB SITE www.alliedpilots.org (click ”UPDATE MEMBER PROFILE” on the Member’s Home Page.) n PHONE 800.323.1470, ext. 2248 n FAX 817.302.2119 n MAIL Attn: Database Administrator APA, 14600 Trinity Blvd., Suite 500 Fort Worth, Texas 76155-2512 Summer 2005 ALLIED PILOTS ASSOCIATION O’Connell Building 14600 Trinity Boulevard, Suite 500 Fort Worth, TX 76155-2512 817.302.2272 ADDRESS SERVICE REQUESTED Nonprofit Org. U.S. Postage PA I D Arlington, TX Permit No. 269