Customer Success Story
Transcription
Customer Success Story
Customer Success Story Industry: Banking and Financial Services Challenge ? Current collection of homegrown systems threatening to stall growth and competitive opportunities CASE STUDY “In the financial services industry, competitive differences are in the processes, not the products. Nagarro surpassed every other vendor we talked to in terms of understanding how to approach our challenges and achieve our business goals.” ? Needed complete overhaul to a new enterprise resource planning system to integrate and analyze customer data, as well and handle accounting processes on a much larger scale ? Needed new internal software platform for rapid and flexible development of new applications and services to meet growing customer demands Solution Gerardo Morales, Project Manager, Patrimonio Hipotecaria, Mexico The Customer: Patrimonio Hipotecaria Patrimonio Hipotecaria is one of Mexico’s most established and fastest growing mortgage and construction lending institutions. The company specializes in the housing and real estate development sector. The ? SAP Challenge: Rapid Growth Overtaxing Homegrown Applications ? Nagarro SAP Consulting Services Patrimonio, a 15-year-old company with 17 regional branches, is considered one of Key Business Benefits Mexico’s most efficient and technologically advanced financial companies. However, the ? More than 12-fold increase in overall system capacity ? Able to quickly and efficiently develop competitive products and services based on newest SAP platforms ? Streamlined data for faster, more efficient customer service and sales processes ? Integrated with company’s double-digit annual growth over the past several years was beginning to overtax its complex array of more than 20 homegrown internal applications. To enable existing legacy platforms continued growth and competitive advantage, Patrimonio needed to make a complete shift to SAP’s more flexible and robust platform while integrating with existing Microsoft and IBM business applications. The Solution: Nagarro SAP Consulting Services After an intensive search process, Patrimonio hired Nagarro’s SAP Consulting Services to oversee complete SAP architecture, development, implementation and SAP BASIS administration services across the SAP platform. Nagarro will build ten new SAP-based Technology Environment process automation systems as part of this engagement, as well as additional SAP- ? SAP NetWeaver based applications as needed. (CE, Portals, WebDynpro, BPM, CAF, SOA, BRM, ESR, SR, Enterprise Services) ? SAP IS-Banking Results With its new SAP-based ERP system and process automation applications, Patrimonio, ? SAP PI which now manages approximately 40,000 mortgages, will have the capacity to efficiently handle at least 500,000 mortgages without system delays or inconsistencies ? SAP Solution Manager in customer data. Patrimonio is poised to capture additional market share by working with Nagarro on innovative new processes and products delivered through the SAP platform. San Jose Atlanta New York Stockholm Frankfurt India 226 Airport Parkway, Suite 440 San Jose, CA 95110, USA Ph: +1 (408) 436 6170 Fax: +1 (408) 436 7508 400 Galleria Parkway, Suite 1500 Atlanta, GA 30339 Ph: +1 (678) 401 3131 Fax: +1 (678) 826 0688 2 Penn Plaza, Suite 1500 New York, NY 10121, USA Ph: +1 (212) 799 2899 Fax: +1 (646) 424 1140 Torshamnsgatan 39B, Box 13 SE 16493 Kista, Sweden Ph: +46 (0) 8 751 35 46 Fax: +46 (0) 8 457 88 61 Mainzer Landstra?e 27 - 31 60329 Frankfurt, a. M. Ph: +49 (0) 69 274 015 880 Fax: +49 (0) 69 274 015 111 15, Electronic City, Sector - 18 Gurgaon - 122015, Haryana, India Ph: +91 (124) 3048646/47, 4016775 Fax: +91 (124) 2455304 Copyright © 2010 Nagarro, Inc. All right reserved.