Center of Assignment and Emergency

February - March - April 2011 - Issue No. 12 - Year 4
The Company wins the World Safety
Award 2011
P2
The company takes over the security
responsibilities of the KGOC
P3
Securing liquefied natural
gas vessels
P4
Signing of a service contract
with Zain
P5
Honoring veteran staff
P6
Umrah trip
P8
TAWAZON
P9
Exhibitions & Forums P 10
Salaries
P 12
News release issued by PR and Media Department - www.ossc.com.kw
Center of Assignment and Emergency
The Main Support, Emergency and Operations Center
(MSEOC), one of our company’s major operational
projects, will be built on approximately 150 thousand sq.
meters, and will include the fire support center, the K-9
unit, crisis management center, crisis communications
center, maintenance workshops, storage facilities for fire
equipment, a training center, training fields, a fire tower,
a communications tower, helipad, and ample garages
for our fire trucks. The MSEOC was designed by the best
international consultants and with the highest level of
advanced technology.
Once operational, this Center will to hold two emergency teams and two rescue
teams around the clock, and it will be equipped to manage two simultaneous
crises at all the oil facilities in the State of Kuwait. The MSEOC will also house our
company’s fire trucks and firefighting equipment, all of which will be provided with
the utmost attention given to safety, quality, and technology.
We would also like to state that since the establishment of OSSC in 2005, the
Company began to deliver positive results and achievements to the oil sector,
all by the Grace of God, and through the assistance of government agencies that
supported us, most notably the Security Decisions Follow-up Committee (SDFC)
– Council of Ministers, under its head Gen. Mohammad Al-Bader. The SDFC has
helped us achieve our strategy, especially with respect to security, and their role
in the construction of our security facilities or in the provision of vital security
equipment. We would also like to add that the Department of Security Facilities at
the Ministry of Interior cooperated and collaborated with OSSC with no limits, and
facilitated much of our projects, and for that we are very appreciative and thankful.
1
Ali Ahmad Al-Obaid
Chairman & Managing Director
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Al Ajmi: the company’s efforts in the field of health
and safety crowned
The company takes over the security responsibilities
in the main center of the Kuwait Gulf Oil Company
The Company wins the World Safety Award 2011
At the request of Kuwait Gulf Oil Company KGOC, the Security Service of the
company took over security responsibilities at the headquarters of Kuwait Gulf Oil
Company as of April 2011.
Mr. Mubarak Al-Azmi, acting Team Leader security operations in coordination
with the management of Gulf Oil Company determined the security needs and
the operating system of security personnel and the tasks to be entrusted to them.
Accordingly the Kuwait Gulf Oil Company has been provided with a security
officer and (13) security men to work shifts 24 hours a day, in addition to assigning
a security man to manage security during the working hours in the morning.
The Department of Support Services (Security) achieved a major achievement
by winning the World Safety Award in 2011 from the British Safety Council,
United Kingdom, which is the biggest global organization concerned with
safety at the international level, where the Council is working to support and
promote best practices and safety procedures in the world.
According to a statement by Mr. Abdullah Al-Ajmi, Manager of the Department,
receiving this award is a peak of efforts made over the past years in preparation
and implementation of health and safety programs in accordance with best
international practices and the directions of the Kuwait Petroleum Corporation
on health and safety. It is in recognition and appreciation of the British Safety
Council for the outstanding efforts of the company in this area and their pursuit
of excellence in the management of health, safety and the environment issues.
A training course for fire protection and prevention
It is worth noting that the Department of the British Safety Council award had
received this year more than a thousand applications for nomination for the
award, from within the United Kingdom and around the world.
The Department of Support Services (Firefighting) organized a training course for
fire protection and prevention delivered by Mr. Hussein Fadel Shammari (first
officer) with the presence of managers and team leaders on Sunday, 13/02/2011.
The course aimed to educate employees about the risks surrounding their work
environment and causing fires, with detailed classifications of fires, how to deal
when faced with emergencies and types of fire extinguishers and how to use. It
also addressed the causes of fires and the currently registered numbers through
the presentation of a table showing the number of fires and their causes for the
past year with images of some of the fires and pictures showing some current
irregularities in the main office which may cause fires in the future.
This is the first time that the company applies for the award since its foundation
in 2005. Although the award is divided into three ranks: average, distinct,
and merit, the company has been able to get the top rank of merit, and
gained 60 points from a total of sixty points (60/60) of the assessment. The
winning statement reads: «For the great and wonderful achievement, and clear
commitment to health and safety, and work for the benefit of the company’s
workforce in 2010.
The company will be honored for well-deserved winning the global safety
award at a special ceremony organized by the British Safety Council in London
in the coming period.
Managers and team leaders
at the course session
A Global Technical Advisor for the management and
operation of coastal protection force
Tribute to the efforts of the company in securing the
visit of His Highness the Amir to the KNPC’s ceremony
Within the framework of the security sector service company policy to ensure
the best security performance of the coastal protection force CPF, and due
to the contract expiration of the former Technical Advisor Lynceus of the
Security Decisions Follow Up Committee of the Council of Ministers, it has
been agreed with the mentioned security Committee on the continuation of
this policy, through a contract with a new global technical advisor specialized
for the management and operation of coastal protection force (CPF).
Officials in the senior management KNPC praised the valuable efforts made by
the Oil Sector Services Company, represented by the Security Service, to ensure
the visit of His Highness the Amir Sheikh Sabah Al-Ahmad Al-Jabir Al-Sabah to
the ceremony held by the Kuwait National Petroleum Company at the Wataniya
House in Ahmadi on Wednesday evening April 20, 2011, in commemoration of
the fiftieth anniversary of its founding (Golden Jubilee).
In this regard, the Security Decisions Follow Up Committee concluded a
contract with the Technical Advisor from Singapore STET to do the job as of
April 2011, with a focus primarily on maritime safety systems and training of
members of the security force in order to ensure their safety, and continue
to build capacity in the force through continuous training of members of the
coastal protection force.
Mr. Mubarak Al-Azmi, acting Team Leader of security operations, has coordinated
with the competent authorities in the Ministry of the Interior and the Amiri Guard
to secure all relevant sites, and limited access to the ceremony for the specialists
and guests and in the forefront His Highness the Amir, His Highness the Crown
Prince, Minister of Oil, Minister of Information, the Deputy Chief of National
Guard, the Deputy Speaker of National Assembly, Deputy Minister of Amiri
Diwan Affairs and senior Sheikhs and senior officials in the country.
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The company has coordinated with the MOI
to secure liquefied natural gas vessels
The Oil Sector Services Company continued coordination with both the Kuwait
Petroleum Corporation and the Ministry of Interior for securing liquefied natural
gas vessels that come to the Mina Al-Ahmadi to unload their cargo of liquefied
natural gas which is used in operating electric power plants in Kuwait.
The Department of Support Services (Security) in coordination with the
Ministry of the Interior notifies the port security and protection of vital and
oil installations on the arrival dates of LNG vessels. The Coastal Protection
Force CPF also takes part in the work of naval patrols that are organized in
coordination with the Coast Guard of the Ministry of the Interior.
The season of receiving LNG vessels began with effect from 15/03/2011, and
will continue until the end of the month of November.
The renewal of
the operation and
maintenance contract
of the security system
in Shuaiba and
Subhan
Honoring CPF
distinct personnel
Both the Eng. Mohamed Fakhri, Senior Engineer of the security projects, and
Mr. Abdullah Failakawi, maritime security officer, renounced certificates of
thanks and appreciation issued by the Director of the Department and head
of the security team - projects to the distinct maritime security members who
have been honored, namely: Mohammed Adel Ali, Mishary Al-Hudeiri, Talal
Bouresli, Khaled Abdel Fattah, and Mishary Alayan.
Fire Department organized a first firefighter training
course
Al-Awadi: the company has trained 3 batches of first
firefighters
The Oil Sector Services Company has renewed the operation and maintenance
agreement of the security system in Shuaiba Industrial Area and the Sabhan
central warehouse with the Security Decisions Follow Up Committee of the
Council of Ministers, with effect from the first of April 2011 for one year.
Under this agreement, the security decisions follow-up Committee and its
technical advisor will continue to manage the system in coordination with the
Department of Support Services - Security.
It is worth mentioning that the security system of the Shuaiba Industrial Area
represents the first line of defense to protect oil and industrial facilities in the
area in both land and sea. The system includes a command center for control,
computer, communications and information, which is one of the newest
centers of electronic surveillance. Through a number of cameras, it monitors
the security status 24 hours in all ports of entry and around the security fences
in the area.
From the keenness to honor the outstanding performers, and to encourage
their colleagues to follow their example, the Department of Support Services
(Security) has honored (5) security members of the costal protection force CPF
on Thursday, 13/04/2011 for their outstanding performance and commitment
to safety principles and norms at work.
Al-Hajri and Shammari session
with the trainers and first firefighters
The Manager of Support Services (Firefighting) Mr. Abdul Hameed Al-Awadi
declared that preparing and qualifying of a group of firefighters to first firefighters.
The training course was organized at the firefighters training center in the Mina
Abdulla, as the first batch was divided into 3 batches in period of two weeks
and the training program was developed by the oil sector services company
and contains the (fire control pumps using - rescue - rescue using breathing
apparatus - using and ropes in rescue operations - inspection of operations
units - how to operate fixed control equipment on the tank). The training
course was delivered by an assistant firefighting coach in the company.
The graduation was supervised by the head of emergency team and firefighting
support, Mr. Mohammed Al-Hajri, and head of firefighting officers, Mr.
Hussein Shammari, from the Company, and from Kuwait National Petroleum
Company chief of safety and firefighting, Mr. Hamad Jassim, and head of
firefighting officers at Mina Abdullah, Mr. Abdul Aziz Abbas.
Training the Industrial Security Force on dealing
with the public
Given the nature of the work of the Industrial Security Force CISF which
requires dealing with different categories of staff and visitors who come to
enter the ports of oil facilities in locations like (Mina Al-Ahmadi and Mina
Abdulla refineries), the CISF personnel has been included in a training program
as of early April 2011 at the Australian College in Kuwait on how to deal with
the public.
The program aimed at familiarizing the Industrial Security Force personnel
with personality types and how to deal with each of them, and the most
important features that a security guard should have when dealing with the
public, as well as teaching them the skills of communication and satisfaction
for the visitors and employees.
The number of participants in this training program is (40 individuals).
Kholoud Mutairi and Yousef Dokhi after the
signing of the agreement
Signing of a service contract with Zain
From emphasis in providing products and services for its employees, the
company signed a contract with Zain Telecom to provide privileges to eligible
mobile phone service in the company, as well as reducing the cost of annual
subscriptions for Internet also. It showed that the company is about to conclude
an agreement with Zain Telecom to offer packages with discounted costs as a
service to the staff of the company.
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Nutrition, care and prevention of smoking
The issuance of the health strategy of the company
Based on the directions of the Kuwait Petroleum Corporation for maintaining
the safety of workers in the oil sector, enhancing the health level in the
workplace, and improving the performance of public health and occupational
health services, the department of support services (security) has prepared
the health strategy for the company to be a roadmap for the development of
health services provided by the company for its employees.
This strategy aims at improving the quality standard of health services
provided by the company to its employees, and raising the level of health
awareness for staff in the areas of nutrition, occupational health and public
health. In addition, this strategy is a guiding reference for the preparation
and implementation of action plans, activities and programs for staff health
promotion. The health strategy of the company is based on three areas:
nutrition, good quality in terms of health and staff health care, and smoking
inside the workplace.
In the adopted context of the health strategy, and in pursuit of promoting the
staff health and protecting them from accidents and diseases, the Department
of Support Services (Security) has issued a guiding booklet on first aid to
educate the company staff - including the contractor employment – on the
fast safe handling of incidents to ensure the health and safety.
Included 20 ideal employees
and 15 security men
A group photo of the honored veteran leaders and workers
The Company honors veteran staff
The company held a special ceremony to honor 11 veteran leaders and
workers who spent many years of continuous service in the company and
in the oil sector, as well as honoring 20 ideal employees and 15 security
men for their dedication in work, under the auspices and presence of Mr.
Ali Ahmed Obaid, Chairman and Managing Director, and all the managers
and team leaders in the company. This accolade came in recognition of the
efforts of these employees and their competence and determination to the
proper functioning and development and achieving the set objectives and
implementation of the strategy set by senior management, basing this on their
broad expertise gained from years of work in the company and the oil sector.
Ramadan honoring Suwaidan
The human resources
held a seminar
(modern methods of
staff management)
A group photo of the honored ideal workers
A group photo of the honored security officers
Suwaidan gave
a lecture on the
characteristics of the
effective leader
The Department of Human Resources held a seminar titled (modern methods
of staff management) lectured by Dr. Tariq Suwaidan held in JW Marriott
Hotel, attended by the Chairman of the Board and Managing Director Mr. Ali
Al-Obeid, and Mr. Nabil Bouresli, Chairman and Managing Director of Kuwait
Oil Tankers Company, as well as deputy managing directors and managers
of the Kuwait Oil Tankers Company and the Kuwait Petroleum International.
Following the welcome note by human resources manager Miss Mona AlMutawa, and stressing the importance of coping with the latest management
techniques to raise the level of performance of employees in the oil sector,
Dr. Tariq Suwaidan gave a detailed explanation of the latest methods of
major international companies in the modern methods of staff management,
during which he noted to the difference between management, leadership
and the elements of successful institutional work. He focused on the Harvard
model for motivation which demonstrates the importance of maintaining the
efficiency of the employee, as it is the most important element to promote
any institution or system, as well as the development of professional abilities
and creating the appropriate atmosphere to increase productivity. Suwaidan
explained the qualities of an effective leader, and that there are important
points for the development of leadership capacity; most importantly opening
new horizons for work and building major non-formal relationships. He added
that the manager (leader) should resolve the chronic problems which others
fail to solve, stressing the importance of assessing and honoring the talented
workers to encourage them to give more and be creative in their organization.
At the end of the seminar, the deputy managing director for finance and
adminstration in the oil sector services company (the organizer) Mr. Jassim
Ramadan, presented a trophy to Dr. Suwaidan.
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9
Company Strategic Directions
Description
The company organized a trip Umrah
Within the various social activities of the company and in order to promote
constant communication between company management and staff, the
company organized the third Umrah to the Sacred House of God for a group
of the company’s employees and their families which was culminated with
success and satisfaction of the pilgrims.
Expansion of
Service
Offering
Strategic Directions
OSSC will manage all Fire
and Security services across
all K-companies via migration
and integration
Obeid giving the sponsorship check
Kuwait Flag signatures
The leadership and staff of the
company participated in a campaign
to sign on the Kuwait flag, to
participate in the national celebrations
of Kuwait. The idea came when
the Human Resources Department
adopted the national idea from the
employee / Sabika Mohammed AlMutawa, compensation analyst, with
the design of the flag Kuwait with the
names and signatures of employees
of the company in a distinctive
national atmosphere.
The services sector
organizes an open day
Under the auspices of the Deputy
Managing Director of Technical
Services Mr. Kamil Zaidan, the
technical services sector organized
an open day at the Hyatt Regency
Hotel for workers in (general services
- consultancy services - projects)
departments in order to enhance
communication between staff and
their superiors.
TAWAZON
Page issued by the Corporate Planning Department
•Prepare integrated plans
after coordinating with sister
companies to transport &
combine security and fire
fighting tasks and services
• Assisting and coordinating
with related departments at
OSSC to facilitate transport
procedures
• Carry presentations
highlighting OSSC’s success
in dealing with its current
customers in addition to the
services provided
Medical Marathon to support cancer patients
From the sense of social responsibility towards the civil society institutions, the
company contributed with a sponsorship check to the Marathon of Association
of Kuwaiti medical students to support cancer patients and awareness of its
dangers.
The Director of Public Relations and Media, Mr. Adel Shamlan, said that the
aid comes as a contribution to the social aspect in Kuwaiti society.
Implementation Method
Expansion of
OSSC
Footprint
OSSC will expand its
customer base by providing
General and Consultancy
services to all K-companies
• Announcing the capability
of providing new services
such as vehicle, catering and
water services
• Increase number of
those recruited from the
consultancy departments of
sister oil companies to cope
with the ever growing sector
of oil services
Planning Development Program offers the security
strategies
In the presence of the Chairman of the Board and Deputy Managing
Director, Mr. Ali Obaid, the corporate planning department and the overall
planning sector in the Kuwait Petroleum Corporation organized to present
the key security strategies program. The meeting was attended by Deputy
Managing Directors and managers of support services departments (security
and firefighting) which introduced many of the topics and issues of common
interest in KPC and its subsidiaries in the oil sector.
“Planning” towed security projects
From the keenness of the Department of Support Services to inform the
leaderships in other departments of the company with security projects and
achievements in the company, on 14 April 2011 an informative round for Ms.
Naila Baqer, Team Leader Strategic Planning, and Ms. Shamael Sharekh, Team
Leader project planning, in order to review the most important features of the
security system of the Shuaiba Industrial Area, Subhan central warehouse,
and command, control, computer, communications and information center
(C4I), as well as a visit to the centers of industrial power: (coastal protection
force CPF, explosive detection teams K-9, and Critical Installations Security
force CISF).
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OSSC present at conferences, exhibitions and forums
11
Security participates in the exhibition and conference
«Inter-Sec 2011»
In line with its policy of internal, as well as external, communication, the public
relations and media department participated in several conferences, exhibitions
and forums to inform the public about OSSC and its recent activities and news
highlighting its vital and crucial roles in protecting the infrastructure of the
national economy and providing various services to the lucrative oil sector.
Misfir Al-Ajami
Team Leader Security Department
Representatives of the KPC and the subsidiaries
oil companies in Kuwaiti and Proud
For the second year
in a row and in the
presence of His
Highness the Prime
Minister
The exhibition of Independence
The participation in the exhibition for Kuwait 50th independence anniversary
and the 20th liberation anniversary celebrations as well as the passage of five
years since HH the Amir came to power in the country is the simplest way
to express a sense of gratitude for favors of the beloved country Kuwait and
emphasis on keenness on national unity.
The 13th International Conference and Exhibition of
the Project Management Institute in Bahrain
The KPC Sponsors the “Kuwaiti and Proud” forum
The Company participated in the activities of the 4th Forum, “Kuwaiti and
Proud” held in Mishrif Exhibition area under the banner of (We are the hope of
Kuwait) under the auspices of His Highness the Prime Minister Sheikh Nasser
Al-Mohammad Al-Jabir Al-Sabah. The company’s participation was within
the Kuwait Petroleum Corporation and its subsidiaries division as a Golden
sponsor from its keenness to support social activities that will contribute in
the promotion of developing, improving and supporting the youth workforce.
Our Motto Green
Under the auspices of Sheikh Ahmed Fahd Al-Sabah for the first environment
exhibition under the slogan (Our Motto Green), the participation of the KPC
and its subsidiaries came in line with the goals and policies that support
environmental projects and environment conservation.
Oil and Gas Conference
Under the patronage of HE Minister of Oil and Information, Mr. Farouk AlZanki, CEO of the Kuwait Petroleum Corporation opened the Kuwait Oil
Exhibition, on the sidelines of the Oil and Gas Conference - Expo Kuwait
in April 2011, with the participation of several Arab and foreign competent
companies. Our company has participated in the oil exhibition within the
petroleum division to highlight the company’s role in the sector and its security
and services mission and its future plans in the system of Local Development
of the State of Kuwait.
The Department of Support Services (Security) represented by Mr. Misfer Nassar
Al-Ajmi, Team Leader Security (Operations), participated in the Exhibition and
Conference «Inter-Sec», one of the most important international exhibitions in
the fields of protection, rescue, safety and security, protection of information,
and the fight against terrorism. The exhibition and conference Inter-Sec is held
in Dubai, United Arab Emirates in January of each year, which represents an
opportunity for workers in the areas of national and commercial, industrial
security and security of vital installations through the latest technologies and
techniques relating to various security and protection systems, as the ongoing
modernization of security equipment and technology makes it imperative
for workers in various areas of security to follow-up developments in these
techniques constantly.
The exhibition and conference Inter-Sec international is the biggest and most
comprehensive exhibition in its field in the Gulf region and the Middle East,
gathering senior security experts from around the world, as well as being the
main source in the region to provide security and protection products and
services in the Middle East.
The visit of the representative of the Department of Support Services (Security)
of the Company to the Conference targeted on being informed on the latest
technologies, equipment and services in the areas of security, rescue and
fire fighting, and to gain knowledge of new security updates by attending the
conference, listening to security experts, and the possibility of buying some
security equipment for use in the development of security services provided
by the company for the oil sector.
Representatives of the company
The Department of Public Relations and Media participated under the umbrella
of Kuwait Petroleum Corporation and its subsidiaries in the 13th International
Conference and Exhibition of the Project Management Institute - Arabian
Gulf Branch, held in the Kingdom of Bahrain under the theme “Promoting
value and productivity through projects management ... lessons learned from
the stages of prosperity and decline”. The audience has commended the
constructive role of the KPC and its subsidiaries in providing strategic support
for development programs in the GCC. The KPC’s division has witnessed a
remarkable attendance by the Gulf and Arab delegations participating in the
conference.
Development Projects Forum
Under the umbrella of Kuwait Petroleum Corporation, the Company participated
in the (development projects forum - the Kuwait future portal) under the
patronage of Sheikh Ahmed Fahd Al-Sabah at Kuwait Sheraton Hotel.
During the opening, Sheikh Fahd delivered a speech in which he expressed
his thanks and appreciation to corporate sponsors and noted to the importance
of the work of such forums in order to open a dialogue between private sector
companies which will implement the development plans and projects with
government agencies.
Participation in the smart buildings exhibition
The company participated in the Smart Buildings Exhibition under the auspices
of the Corporation and its subsidiaries in Mishref, in the presence of Managing
Director Talal Khaled Al-Ahmad Al-Sabah. The exhibition gains importance
as most of the exhibiting companies provide projects related to the oil sector.
My Safety
12
Safety in the use of computer
Recently the computer has become one of the fundamentals of modern life, and
its significance overruled any other device known to humanity, as it has made
deep inroads in various areas and practices of life. However, the significant
benefits of the computer do not mean it has no risk or damage that may affect
the person dealing with it. Most of the studies and research conducted in this
context indicated that more than 80% of those who use the computer for a long
time complain from pain in the neck, lower back, wrists, and strain to the eyes.
It should be noted that the size of the damage that can be caused by the computer screen for users vary from person to another depending on various factors
including the type of the screen, the health status of the person, the circumstances of the work environment and the workplace.
Your safety is just as
important to us ….
as it is to you
Salaries for
June-July-August 2011
June 22/06/2011
July 20/07/2011
August 22/08/2011
For this, it is necessary to draw attention to the following safety rules by
which we can use this device safely:
- Use your computer to do your work, and reduce use as much as possible.
- It is preferred to put the computer in the corner of the room.
- It is preferred to use LCD monitors.
- When using regular monitors you must use a screen filter.
- The monitor should be adjustable according to the user’s convenience.
- The monitor should be 50 centimeters away from the user’s eyes or armlong distance.
- The keyboard should move freely so that the user can control it without
extra effort.
- Characters and symbols should be clear on the keyboard and monitor.
- The seat should be movable and adjustable.
- The computer desk should be at suitable height and space for the user and
the nature of his work.
- The seat should have a back and arm rest.
- The seat should be almost aligned with knees level.
- You should perform a damp clean for the workplace.
- It is recommended to change the sitting position every 15 minutes.
- It is recommended to move while using the computer between the keyboard and the mouse.
- You should take a break a period of at least 7 minutes every 20 minutes use
of the computer.
- The work room should have adequate space, good ventilation, appropriate
temperature (20-22 degrees Celsius), humidity (40% - 60%), and good lighting, avoiding glare and reflections on the monitor and use of blinds on the
windows if necessary.
- At the break time it is advised to conduct exercises to help stimulate blood
circulation in the body and activate the muscles of the eye.
ISO
The Root Cause Analysis
Newborns
• Rashed Falaj Abdullah Al-Hajery was
blessed with a daughter, Aeshah
• Rashed Abdullah Fahad Aweeda was
blessed with a son, Abdullah
• Mohammad F. M. Al-Dalk was
blessed with a son, Falah
• Meshary Mohammed Soud Al-Azmi
was blessed with a daughter,
Marzougah
• Abdullah Soud Faiez Al Otaibi was
blessed with a son, Orans
• Falah Mohd Falah Al Hajery was
blessed with a son, Mohammad
When we apply and perform appropriate Root Cause Analysis to the nonconformances or complaints, they can be changed to opportunities for continuous,
permanent improvement and enhancement of the system which promises growth
and success. Root Cause Analysis is a very simple method where we get great
results for lesser efforts and is also known as one of the most potent tools in terms
of business results. This advantage of Root Cause Analysis makes it a fundamental
element of Leanphilosophy.
A root cause is generally identified using the familiar “5-why’s and 1-how”
method. The question “why?” is asked (commonly 5 times at least) and answered
till you’ve reached the root cause. Once you have reached the real root cause, ask
“how?” to eliminate the root cause and prevent the problem from perpetuating.
The real task is, when you think you have reached the root cause and eliminated
it, you need to make sure that the problem, defect, or complaint have really
stopped. The beauty of root cause analysis lies in its simplicity and no continuous
improvement is possible without proper Root Cause Analysis.