IMI PROFESSIONAL DEVELOPMENT COURSE GUIDE

Transcription

IMI PROFESSIONAL
DEVELOPMENT COURSE GUIDE
2016/17
A portfolio of training and
development courses, specifically
designed for the automotive industry
www.theimi.org.uk
02
Some of our courses are
delivered here at Fanshaws,
the IMI’s offices in Brickendon,
near Hertford, UK.
Check the ‘Venue’ section at the footer of
each course for information.
Other courses can be delivered in-house and
tailored to your needs or electronically. Please
contact us to discuss how we can provide
courses to suit your requirements.
Call: +44 (0) 1992 519025
Email: [email protected]
www.theimi.org.uk
03
The automotive retail industry is
one of the fastest moving in the
UK. If you want to achieve more, it’s
vital that your skills keep pace. Our
portfolio of continuing professional
development (CPD) opportunities
delivers what you need to drive
your success.
WHAT CAN CPD DO FOR YOU?
CPD enriches your knowledge, keeps you
currently competent, and improves your
promotion and career prospects. It also
demonstrates to your colleagues and your
employers that you’re equipped to respond to
ever-increasing management and compliance
requirements, rapidly-changing technical
developments and best practice.
EASY TO ACCESS CPD,
ENGINEERED WITH
YOU IN MIND
All our CPD courses have been designed with
the motor industry in mind and are delivered by
specialist automotive training providers. You can
train face-to-face, via workshops, online through
e-learning, or even from your mobile. Each CPD
activity earns a credit value and builds towards
your total training target, but to make it easier
for you, all of the IMI courses have been given a
pre-determined credit value.
WE’RE HERE TO HELP
IMI is committed to meeting the professional
needs of individuals in the automotive
industry through encouraging and enabling
you to fulfil your potential, improve your
performance, increase your productivity and
take pride in your career and industry.
Some of our CPD courses can also be delivered
for you in-house, either in their current format
or tailored more specifically to your business
needs. Contact us for more information about
how we can provide these courses to suit
your requirements.
To discuss training and development needs for
yourself, your team and your colleagues, please
contact our Professional Development team.
Call: +44 (0) 1992 519025
Email: [email protected]
www.theimi.org.uk
WELCOME TO THE IMI’S PROFESSIONAL
DEVELOPMENT COURSE GUIDE
www.theimi.org.uk
04
CONTENTS
p03 Welcome
p04
Contents
p08 The professional advantage
THE MOTOR INDUSTRY
p11The global motor industry – how it works
p12The motor trade
BUSINESS IMPROVEMENT
AND FINANCE
p15 Alternative finance
p16Bodyshop management: getting results and
making profit
p16 Business performance management
p17 Enterprise and entrepreneurship
p18 Finance for nonfinancial managers
p18 Financial control in SMEs
p19 Financial management in turbulent times
p20 Innovation for business
p20 Intellectual property and new ideas
p21 Key performance indicators
p21 Making budgeting work in the real world
p23 Market analysis
p23 Writing a business plan
CUSTOMER SERVICE
p25Conversations with customers
p26Customer care
p27Essential skills to deliver customer satisfaction to
parts customers
EDUCATION AND TRAINING
INFORMATION TECHNOLOGY
p37Microsoft Office Specialist – Access 2010
p38Microsoft Office Specialist – Excel 2010
p38Microsoft Office Specialist – Outlook 2010
p39Microsoft Office Specialist – Powerpoint 2010
p40Microsoft Office Specialist – Word 2010
p40Microsoft Office Specialist – Access 2013
p42Microsoft Office Specialist – Excel 2013
p43Microsoft Office Specialist – Outlook 2013
p43Microsoft Office Specialist – Powerpoint 2013
p44Microsoft Office Specialist – Word 2013
p45Microsoft Office Specialist – Project 2013
LEGAL, COMPLIANCE
AND HUMAN RESOURCES
p47 Data protection
p48 Employment law for managers
p49 Ethical compliance
p50 Health and safety
p51 Managing safely within automotive retail
p51 Working safely within automotive retail
p52 Conducting performance appraisals
p53 Recruitment and selection
p53 Selecting the right people
p54Understanding trading law and business compliance
- foundation
- intermediate (x3)
- advanced
MANAGEMENT AND LEADERSHIP
p57Step into management
p29IMI Workshops
p58 Managing from within the team
p30Certificate in performance coaching
p58 Managing high performing teams
p31Certificate in training and development
p59 Leading the team
p31Certificate in training consultancy
p59 Managing professionals for results
p33Diploma in consulting excellence
p60 Coaching skills
p34Diploma in learning and development management
p61 Leadership skills
p35Diploma in organisational learning
p62 Managerial megatrends and financial control
p63 Managing change and transformation
p63 Managing through a recession
p64 Risk management
p65 Thinking strategically
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PERSONAL EFFECTIVENESS
AND DEVELOPMENT
TECHNICAL:
HYBRID AND ELECTRIC VEHICLES
p67 Professionalism and ethics
p91 Hybrid cars overview
p67 Developing your professional career
p92 Electric vehicles introduction
p68 Developing yourself
p92Electric vehicles: safe working, tools and hazard
management
p68 Workshop communication skills
p69 Effective communication
p70 Communicating complex ideas
p70 Developing good working relationships
p71 Managing relationships
p71 Managing your behaviour at work
p72 Managing workload
p72 Project management
p73 Decision making
p73 Problem solving
p74 Negotiation skills and NLP
p74 Negotiation skills - the principles
p75 Advanced negotiation
SALES, MARKETING
AND COMMUNICATIONS
p77 Advancing the sale
p78 Selling skills for service advisors
p93Electric vehicle: electrical and electronic principles
p93 Electric vehicle technology
p95 Electric vehicle batteries
p95 Electric vehicle motors and control systems
p96 Electric vehicle charging
p96Electric vehicle maintenance, repairs
and replacement
p97 Electric vehicle case studies
p98Hybrid and electric vehicle: routine maintenance
p99Hybrid and electric vehicle - repair or replace
HV components
p100 Electric and series hybrid vehicle awareness
p100Routine maintenance and operation of electric
and series hybrid vehicles
p101Introduction to electronic regenerative braking
systems for hybrid and electric vehicles
TECHNICAL:
DIAGNOSTICS
p79 Principles of consultative selling
p80 High impact vehicle sales growth and profitability
p103 Essential test procedures
p80High impact vehicle sales telephone and
web enquiry conversions
p104 Diagnostic techniques
p81 Social media for professionals
p105 Understanding diagnostic fault codes and live data
p82 Promoting your small business
p106 Advanced diagnostics
p83 Market research
p106 Automotive air conditioning systems diagnostics
p84 Pro sales skills for parts sales advisors
p107 Common rail system diagnosis
p85 Pro sales skills for parts sales representatives
p107 Unit injector system diagnosis
p86 Merchandising to drive parts sales
p108 On-board diagnostics
p87Pro telephone sales skills for outbound parts
telemarketing teams
p108 Oscilloscope diagnostics
p88 Pro telephone skills for parts sales advisors
p89 Annual leasing and contract hire update
p111Engine management: diagnosis of
universal components
p89 Introduction to daily rental operations
p111 Engine management: spark ignition and diagnosis
p104 Motorcycle diagnostic principles
p109 Oscilloscope operation and signal test methods
p112 Gasoline direct injection system diagnosis
p113 Gasoline engine emissions analysis and OBD
www.theimi.org.uk
www.theimi.org.uk
06
TECHNICAL:
ELECTRICAL AND
ELECTRONIC SYSTEMS
TECHNICAL:
TRANSMISSION SYSTEMS
p115 Electrical and electronic principles
p137 Automatic transmission technology
p115 Body electrical systems
p138 Final drive and differential system technology
p116 Heating, ventilation and air conditioning
p138 Driveline and four wheel drive system technology
p116 Lighting and indicators
p139 ZF 6 speed automatic transmission
p117 Monitoring and instrumentation
p139 ZF dual mass flywheel
p117 Engine electrical systems
p141 Clutch technology
p118 Introduction to passthru technology
p141 ZF clutch systems
p118 Airbag and supplementary restraint system
p120Automotive electronics advanced: ECU control
and microelectronics
p120Automotive electronics: vehicle sensors
and components
p121Battery management systems and start/stop
technology
p122 Multiplexing and controller area networks
p122Body control systems, CAN and multiplexed
networks
p123 Braking and chassis systems: ABS and ESP
p124 Electronic diesel control systems
p125Gasoline engine management: advanced
system controls
p126Advanced brake, chassis and steering
control systems
p127 Advanced diesel system controls and emissions
TECHNICAL:
ENGINE SYSTEMS
p129 Engine components and operation
p129 Air supply, exhaust and emissions
p130 Engine cooling system technology
p130 Engine lubrication system technology
p131 Fuel system technology
p131 Ignition system technology
TECHNICAL:
BRAKING, STEERING
AND SUSPENSION
p133 Braking system technology
p137 Manual gearbox technology
TECHNICAL:
WHEELS AND TYRES
p143 Wheel and tyre technology
p143Tyre technology and tyre pressure
monitoring systems
TECHNICAL:
HEAVY VEHICLE
p145Scania bus & coach: service and inspection
(module 1)
p145Scania bus & coach: fault diagnosis and repair
(module 2)
p146Scania bus & coach: advanced electrical systems
(module 3)
p147Scania: heavy vehicle braking systems
p148Scania: petroleum regulations and the safe loading
pass scheme
p149Scania: roadside assistance - heavy vehicle
p150Scania ‘PGR’ series: maintenance/inspection and
electrical systems (module CT1)
p150Scania ‘PGR’ series: engine 9, 13 litre, euro 5/6 fuel
systems and transmission systems (module CT2)
p151Scania ‘PGR’ series: steering, suspension, braking
system, axle and hubs (module CT3)
p152Selective Catalytic Reduction system (SCR)
- Adblue™
p153Trailer EBS (Electronic Braking System)
advanced settings
TECHNICAL:
VEHICLE BODY REPAIR
p133 Steering system technology
p134 Suspension system technology
p155 Aluminium repair, bonding and welding techniques
p134 Steering geometry and four wheel alignment
p156 MIG and spot welding for automotive applications
p135 ZF steering and suspension
p157 MIG brazing for automotive applications
p157 Structural alignment vehicle jig repairs
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VEHICLE OVERVIEW
AND WORKSHOP SKILLS
p159 High performance vehicle chassis dynamics
p177 Hand tools and measuring best practice
p160 Chassis dynamics - the human perspective
p178 Using equipment for best results
p160Engine management systems and dyno tuning in
theory and practice
p178 Materials and fabrication
p161 Engine management calibration - advanced
p180 Estimating costs and job times in the workshop
DVSA:
MOT ANNUAL TRAINING
AND ASSESSMENT
p177 Light vehicle layouts and designs
p179 Servicing and inspection best practice
p180 Documentation best practice
WORKSHOP/WORKPLACE
SAFETY
p163 MOT annual training and assessment overview
p183 Safe use of an automated external defibrillator
p164LV/MC MOT annual training and assessment
- free practice
p184 Personal and vehicle protection
p164 Light vehicle MOT annual training and assessment
p165 Light vehicle MOT annual assessment only
p165 Light vehicle MOT annual training only
p166 Motorcycle MOT annual training and assessment
p166 Motorcycle MOT annual assessment only
p167 Motorcycle MOT annual training only
p184 Workshop housekeeping
p185 Hazards and risks
p185 Health and safety
p186 Personal responsibilities
p186 Emergency first aid at work
p187 First aid at work
DVSA:
MOT QUALIFICATION SUPPORT
p188 CPD Partners
p169 MOT qualification support courses
p193 Terms and Conditions
p170 Safe working practices in the vehicle test centre
p194 Other CPD opportunities
p170 Working relationships within the vehicle test centre
p195 CPD and the Professional Register
p171Managing your own professional development as a
vehicle tester
p171Dealing with customer service problems within a
test centre
p172 Carry out pre-test checks for a vehicle test
p173 Carry out a vehicle test (classes 1 and 2)
p173 Carry out a vehicle test (classes 3, 4, 5 and 7)
p174 Developing and supervising staff within a test centre
p175Managing the legislative and compliance
requirements of a vehicle test centre
p175 Test centre quality systems and quality audits
p192 How to make a booking
www.theimi.org.uk
TECHNICAL:
MOTORSPORT AND HIGH
PERFORMANCE VEHICLES
www.theimi.org.uk
08
THE PROFESSIONAL
ADVANTAGE
RECOGNISING INDIVIDUALS
IMI membership illustrates to the public and your
colleagues that you are dedicated to your job,
your customers and to the industry.
By becoming a member of the IMI, you’ll commit
to ethical working practices by signing the IMI’s
Code of Conduct, and you’ll be recognised as
an individual dedicated to providing the highest
standards for your customers and your business.
Membership allows you to demonstrate your
professional status with post-nominal letters and
gives you access to a comprehensive range of
products and support services, developed
specifically to meet your professional needs.
For more information about
membership and how it can benefit
you, contact a member of the
Professional Development team
on +44 (0) 1992 519025
or visit www.theimi.org.uk/member
DRIVING UP STANDARDS
WITH THE IMI
PROFESSIONAL REGISTER
Members who hold a level of membership from
Licentiate (LIMI) to Fellow (FIMI) are
automatically placed on the IMI Professional
Register - the consumer- facing, industry-wide
register made up of professional individuals
working in the automotive industry. You can
view the Register at www.imiregister.org.uk.
Being a registered professional shows your
customers and your colleagues that you are
continually keeping up to date with learning,
new skills and working practices.
09
www.theimi.org.uk
TRAINING PAYS
IMI, in partnership with the UK Commission for
Employment and Skills (UKCES), completed a
two-year research project with businesses from
across the automotive industry to give a clear
picture of the business impact and financial
benefit of employer investment in skills and
training across four key industry areas.
•Heavy Vehicle - businesses can achieve
a 200% ROI from investing in irtec
inspection accreditation. Maintenance
and service centres have taken control
of and improved their MOT first-time pass
rates directly through adopting irtec
inspection accreditation.
These particular studies covered the return on
investment (ROI) from training and up-skilling for
managers & leaders, heavy vehicle technicians,
vehicle damage assessors and apprentices.
•Accident Repair - training in efficient use
of modern estimating technology, vehicle
damage assessors (VDAs) increased
assessment accuracy by an average of 8%
against a control group with an estimated
ROI in the following year of 260%.
RESEARCH HIGHLIGHTS ARE:
•Apprenticeships - businesses can typically
receive 150%-300% ROI from an
apprentice technician.
•Management & Leadership - CPD in the form
of competency development leading to IMI
Accreditation, competency-based dealer
management training, and BSc/MSc
Automotive Dealership Management
degrees showed clear financial and tangible
benefits for the candidates, their staff and
the business.
The studies’ results show beyond doubt
that training and skills development
provide significant financial returns
for businesses, as well as the obvious
benefits for its employees.
For more information and downloads
of the results and video case studies,
visit www.theimi.org.uk/roi
THE MOTOR INDUSTRY
10
THE MOTOR
INDUSTRY
“With advancing technology this
industry changes all the time, you
are constantly learning.”
11
COURSE OVERVIEW
This course has been designed to provide a highly practical and
comprehensive insight into the entire structure of the global motor
industry. It covers twelve industry topics and explains how the whole
industry works as well as considering important future issues and
trends. Learners will understand the role of key players including
vehicle manufacturers, parts and component manufacturers and
suppliers, dealers, logistics service providers and other key support
services in bringing vehicles to market through to vehicle end-of-life
and recycling. Upon successful completion candidates will receive a
University of Buckingham Business School Certificate
of Achievement.
This course is delivered by
Autoconsult, Senior Automotive Industry Executives.
WHO IS THE COURSE FOR?
This course is ideal for new recruits, graduates and younger
members of staff, all levels of management, promotion candidates,
those without any academic / automotive qualifications and anyone
who would benefit from a better understanding of how the
industry works.
WHAT WILL I GET OUT OF IT?
You will be able to:
•
Describe the structure of the global motor industry and how it works.
•Explain the role and interactions of key players from a global motor
industry perspective.
•
Understand important future issues and trends affecting the industry.
CPD Credit Value 14
Member Price
£750.00 + vat
Non-Member Price £900.00 + vat
Course Format Classroom
Course Duration Venue
2 days
Fanshaws, IMI.
Bespoke/in-house/international option also available
How do I book? See ‘How to make a booking’ on page 192
CPD bookings and advice: Call +44 (0) 1992 519025 or email [email protected]
THE MOTOR INDUSTRY
THE GLOBAL MOTOR INDUSTRY
- HOW IT WORKS
THE MOTOR INDUSTRY
12
THE MOTOR TRADE
COURSE OVERVIEW
This course is about the motor trade in general, which
is often much wider than people think. It will outline
some of the many job roles in the industry and cover
the different types of business and how they operate.
Learners will gain an understanding of the different
functions within an automotive business and how
these work together as a whole.
This course is delivered by IMI.
Vehicle technicians who are just starting out in the
industry or those who have been working for some
time and want to consolidate their experience.
•Understand key organisational structures, functions and
roles within the automotive work environment.
•
Understand opportunities for employment.
•
Describe types of motor vehicle companies.
•
Explain systems and company structures.
•
Understand the role of a franchised dealer.
•
Understand reception and booking systems.
CPD Credit Value 2
Member Price
£5.00 + vat
Course Format Course Duration E-learning
1 hour
VenueN/A
13
THE MOTOR INDUSTRY
BUSINESS IMPROVEMENT AND FINANCE
14
BUSINESS
IMPROVEMENT
AND FINANCE
“Training has changed the way I process
my work, I formalise tasks in a more
structured manner and I am now much
more productive and efficient.”
15
COURSE OVERVIEW
This course explores the ‘crowd funding’ and ‘peer
to peer’ finance movement who offer alternative
sources of funding to small businesses. Managers
will learn how much can be borrowed and what
securities are required. You will also develop an
understanding of how much equity capital a
business can raise and how the price and size
of the share offer is set.
This course is delivered by Nelson Croom.
This course is suitable for senior managers,
directors and owner proprietors with a responsibility
to manage finances.
•Understand how the application process works and
what information may be required.
•Explain what happens if the business already has a loan
or overdraft.
•Understand how invoice discounting platforms operate
and the types of and costs involved with cap finance.
•Describe how fundraising works.
CPD Credit Value
4
Member Price
£70.00 + vat
Course Format Course Duration
E-learning
Approx. 4 hours
VenueN/A
ALTERNATIVE
FINANCE
16
BODYSHOP MANAGEMENT:
GETTING RESULTS AND
MAKING PROFIT
BUSINESS PERFORMANCE
MANAGEMENT
COURSE OVERVIEW
Using key performance indicators (KPIs) can help
to add real value to a business and ultimately to
deliver success. Optimising performance and
achieving great results depends on excellence in
both management information systems and
management responses. This course provides the
tools that managers need to help their organisations
succeed. Managers will be able to achieve control
of their processes and improve the performance of
their team and the business.
Bodyshop survival is a real issue in these austere
and difficult times. This course takes the learner
from the starting point to the end point of
successful bodyshop managing. It unravels the
mysteries of how to get to a healthy and sustainable
bottom line profit from the business of repairing
damaged vehicles. At an extra cost the learner can
take a useful ‘post course’ option of 1 to 1 coaching,
to help apply what they have learned into their own
business, further enhancing their chances
of success.
COURSE OVERVIEW
This course is delivered by Bodyshop Consulting.
Professionals and managers in functional areas
such as sales and after sales in passenger and
commercial vehicle businesses, marketing,
operations, and shared services. Learners must have
access to management and financial
business information.
Managers, aspiring managers, owners and
proprietors of bodyshops. Designed for all sizes of
company, including sole traders, small businesses
and larger motor retail groups, franchised and
independent dealerships.
•Understand what sort of plans should come out of the
strategy process.
•Develop an understanding of bodyshop management
accounting and the important areas that it addresses.
•Improve self-management to deliver better profitability.
•Improve customer satisfaction.
•Develop project management skills.
8
Member Price
£180.00 + vat
Course Format Course Duration Venue
•Understand and use action review and problem
solving meetings.
•Develop process maps and procedures to help
solve problems.
•Build a business strategy.
CPD Credit Value •Advise clients on establishing control systems to
achieve business plans.
Classroom
1 day
Fanshaws, IMI.
Bespoke/in-house option also available
CPD Credit Value 6
Member Price
£70.00 + vat
5 hours
VenueN/A
17
COURSE OVERVIEW
Entrepreneurship is all about creating and
exploiting business opportunities. You will
appreciate how individuals and companies can
apply entrepreneurial skills to turn their business
ideas into successful and sustainable ventures. You
will understand the importance of strategic thinking
and consider how to develop effective business
models, value creative methods and exit strategies
and manage entrepreneurial projects in good and
bad times.
This course is suitable for managers interested in
exploiting new ideas and wanting to turn them into
viable and practical business opportunities.
•Understand how to develop a clear strategy for
business ideas.
•Identify and evaluate potential growth strategies for
a business concept.
•Understand the practicalities of managing a
growing business.
•Understand strategies to drive motivation to make it
through tough times.
CPD Credit Value 6
Member Price
£70.00 + vat
5 hours
VenueN/A
ENTERPRISE AND
ENTREPRENEURSHIP
18
FINANCE FOR NONFINANCIAL MANAGERS
FINANCIAL CONTROL
IN SMEs
COURSE OVERVIEW
COURSE OVERVIEW
Professionals who understand how the numbers
work are at a significant advantage over those
that don’t. Knowing how finance works can help
employees to put decisions into a broader context,
to identify the financial implications of their actions
and to argue their case better for resources. This
course looks at documents such as the profit
statement, the balance sheet and cash flow analysis,
and how they are linked. It also covers budgetary
control, standard costing and discounted cash flow
evaluations. These topics are set against the place
of an organisation within the economy, different
kinds of accountancy and the way financial
objectives are arrived at, implemented and
monitored. Background information and knowledge
is combined with interactive activities and scenarios
so that learning can be applied in the workplace.
This course explores the key differences between
company structures and you will learn the
importance of corporate social responsibility and
how management is changing its response to
contemporary business pressures. It encourages
you to be proactively involved in the management
of the business with the focus on ‘outwards’ and
‘forwards’ and how to deal with inevitable
uncertainties. You will also find how to distinguish
but link three levels of control, i.e. strategical, tactical
and operational.
This course is suitable for managers, accountants or
anyone with a responsibility for managing finances
in a business.
This course would suit anybody wishing to
understand how finance works within a business.
•Understand the limitations of an accounting model for
financial control.
•Explain how to integrate internal and external aspects
of financial management and create a comprehensive
structure of control.
•Understand what the finance function does and how it
can help in your role.
•Distinguish between standardised financial accounting
and customised management accounts.
•Deduce relevant information and to recognise
its limitations.
•Understand how to recognise the importance of the
concepts of Net Present Value and Strategic
Financial Management.
•See how decisions impact on the business as a whole.
•Understand how to outline an approach to business
modelling and deal with uncertainty and risk.
•Prepare for greater responsibility.
CPD Credit Value 5
CPD Credit Value 5
Member Price
£70.00 + vat
Member Price
£70.00 + vat
4 hours
VenueN/A
Approx. 4 hours
VenueN/A
19
COURSE OVERVIEW
Many of the techniques that underpin financial management were
developed in conditions of stability. Yet the last ten years have
been marked by increasing and unprecedented turbulence.
This course focuses on the dynamics of financial management.
Learners will be prompted to think through how the volatility
which characterises today’s business environment has affected
their particular enterprise, and how they are, or might be,
responding.
This course is provided by Nelson Croom.
This course is designed to appeal to managers/finance
professionals. Learners must have access to financial and
management information.
•Understand how financial aspects can be managed, with particular
reference to the greater importance now attached to the customer
dimension, and to the popularity of more devolved structures.
•Understand the irrelevance of many academic hypotheses (like efficient
markets and capital assets pricing) and find an alternative approach to
establishing decision making criteria and their communication within a
multi-product/market organisation structure, so as to assess value and
ensure accountability.
•Identify the ‘command and compliance’ style of management and the
‘trust and commitment’ style; its connection with the need to balance
the interests of various stakeholders, and the pressure for greater CSR.
•Describe how investment appraisal techniques are being adapted so
as to cope with a greater degree of uncertainty and an increase in the
proportion of investment which produces intangible assets coupled
with a practical approach to the monitoring of investments, strategies
and businesses.
CPD Credit Value 5
Member Price
£70.00 + vat
4 hours
VenueN/A
FINANCIAL MANAGEMENT IN
TURBULENT TIMES
20
INNOVATION
FOR BUSINESS
INTELLECTUAL PROPERTY
AND NEW IDEAS
COURSE OVERVIEW
COURSE OVERVIEW
Innovation is all about generating and implementing
new ideas, breaking the mould to deliver business
success. This course shows learners why innovation
is important, how to create and select great ideas
and how to realise them in their own organisation.
Learners will appreciate how creativity can grow
from crisis, consider alternative business models and
try out some practical tools for idea generation and
risk management. Innovation will teach professional
managers how to contribute effective new ideas to a
range of situations within their organisation.
This course will take you through a process that will
help you to assess how new ideas are developing
and to ensure weak ideas fail and good ones
succeed. You will discover how to invite constructive
feedback to support idea development through to
realisation. Once a good idea has been identified
you need to protect it and the course explores the
different options available, the resulting costs and
consequences of the choices made.
This course is suitable for anyone wishing to
develop new ideas in an effective way for the
benefit of the business.
This course is aimed at all professionals involved
in business.
•Understand how to capture and record ideas and
decide if they are worth pursuing.
•Understand about what innovation is and why it
is important.
•
•Explain why IP protection is important.
Identify different types of innovation.
•Understand the types of protection available and how to
research the best options.
•Understand how to encourage innovation within
your organisation.
•Understand who owns IP and what happens if it is
shared, owned by you or an individual within
your business.
•Identify how to evaluate and select appropriate ideas.
•Understand how to develop ideas into projects
that work.
•Understand ways to assess and manage risk.
•Understand how to convert ideas into results.
CPD Credit Value 6
CPD Credit Value 5
Member Price
£70.00 + vat
Member Price
£70.00 + vat
5 hours
VenueN/A
5 hours
VenueN/A
21
MAKING BUDGETING WORK
IN THE REAL WORLD
COURSE OVERVIEW
COURSE OVERVIEW
KPIs help us to manage performance. They are
powerful tools not because they tell us results, but
because they enable us to change them. By linking
short term results to longer term goals, we show
how KPIs are the key tool for management control.
Using a practical approach, the course looks at how
to use KPIs to convey results which show the degree
to which main bottom line objectives are being met,
and to provide incisive knowledge allowing
corrective action to be devised.
Budgeting seems so simple in the textbooks. So why
does it often fail in practice? This course explains the
barriers to effective budgeting and enables learners
to create and manage more successful budgets. The
author’s practical experience, coupled with many
hours debating the issues in the classroom, enables
him to frame the key questions and open the debate
about how to create an effective and efficient
budgeting process.
This course is ideal for senior managers or advisors
who want to introduce KPIs into their business.
This course is designed to appeal to professionals,
both in finance functions and other areas, who are
looking for a practical course that enables them to
apply budgeting theory and knowledge in their
own organisation.
•Make the best use of KPIs.
•Use KPIs to tackle some of the stumbling blocks which
demotivate the team.
•
Choose the most appropriate budgeting method.
•Devise ways to overcome weaknesses in your current
budgeting system.
•Understand what is involved in implementing the most
effective form of management control systems in a
few months.
•Use KPIs to highlight areas of opportunity.
•Consider ways of better communicating and presenting
budgets to non-financial staff.
•Set and attain high standards for information analysis
and decision making.
•Meet the varying budget preparation needs of
different departments.
•Use the right KPIs with the appropriate frequency.
CPD Credit Value 6
CPD Credit Value 6
Member Price
£70.00 + vat
Member Price
£70.00 + vat
5 hours
VenueN/A
5 hours
VenueN/A
KEY PERFORMANCE
INDICATORS
22
23
WRITING A
BUSINESS PLAN
COURSE OVERVIEW
COURSE OVERVIEW
This course introduces you to a robust framework
for market analysis to include exploring business
strategy, market analysis and market research. It
will help managers to understand how they are
perceived by their customers and which of the four
quadrants to place a business in: Commodity, Price
Down, Manage Risk or Partner.
This course will help managers to produce a well
constructed business plan to be used as a tool to
aid decision making around project potential,
planning and delivery. Learners will learn what
constitutes a successful business plan and how to
ensure it is complete and accurate. They will be
introduced to successful financial models and how
to use the business plan as a business benchmark.
MARKET
ANALYSIS
Anyone who is involved in business planning and
marketing within a business.
This course is suitable for managers with the
responsibility to write business plans.
•Understand the market segments a business serves,
its structure, dynamics and who its target customers are.
•Explain Porters 5 Forces.
•Understand how to turn an idea into a business plan.
•Understand how to satisfy customer needs and identify
your competitive advantage, competitor goals
and strategies.
•Explain the options available for a business plan and
how to select the best one.
•Understand how to assess a market for a new product
and calculate the chance of success for new products
and markets.
CPD Credit Value 6
•Describe what constitutes a successful business plan.
•Understand how to conduct market research and the
internal and external factors to consider.
CPD Credit Value 5
Member Price
£70.00 + vat
Member Price
£70.00 + vat
5 hours
VenueN/A
4 hours
VenueN/A
CUSTOMER SERVICE
24
CUSTOMER
SERVICE
“I always enjoy learning. The pace of
change in the industry will always
ensure CPD is interesting
and beneficial.”
25
COURSE OVERVIEW
The way you plan and conduct conversations with
your customers and prospects will be the most
significant factor in developing your relationship
with them. This course covers the way you structure
an interaction and the approach you adopt to
uncovering customers’ needs through effective
questioning which will determine whether you are
accepted as a trusted advisor or not.
This course is ideal for anybody involved in
developing long-term relationships with clients.
•Plan and research effectively prior to meetings to
ensure they are effective.
•Agree objectives with customers by describing the goal
in customer-focused terms.
•Understand customers’ needs through effective
questioning.
•Encourage customers to open up through active
listening techniques.
CPD Credit Value 6
Member Price
£70.00 + vat
5 hours
VenueN/A
CUSTOMER SERVICE
CONVERSATIONS WITH
CUSTOMERS
CUSTOMER SERVICE
26
CUSTOMER CARE
COURSE OVERVIEW
First class customer care has long been
acknowledged as vital to any business’s reputation
and customer retention. Positive customer
impressions and attitudes are essential for the
overall success of any business.
While the actions of all staff can have a great
influence upon the experience for the customer, the
application and maintenance of good techniques
in this area requires a specific set of skills and
knowledge. This course has been specifically
designed to develop customer care skills for all
customer facing roles.
This course is delivered by Bosch and upon successful
completion qualifies for IMI Quality Assured Programme
(QAP) certification.
Anyone involved in customer facing roles in a
garage environment.
•Identify the key skills required in providing excellent
customer service.
•Understand the difference between good and bad
customer service.
•Understand the principles of best practice in
customer care.
•Apply defined improvements to benefit the business
and working environment.
CPD Credit Value 10
Member Price
£166.50 + vat
Classroom
1 day
STC Uxbridge / regional centre
27
COURSE OVERVIEW
Customer service is the bedrock of all of the behaviours needed to achieve
long term customer loyalty and profitable parts and accessories sales. Without
great customer service, all the energy that goes into managing the rest of the
business is undermined. This course has been designed to equip parts and
accessories advisors with the fundamental knowledge, essential skills, positive
attitude and customer service behaviours needed to handle customer
enquiries, order placement and complaints in the warm professional and
responsive manner that creates customer satisfaction.
This course is delivered by Ascari Training & Consulting Ltd.
Parts and accessories sales advisors, parts delivery drivers.
•Identify the importance of the role of the parts sales advisor within the business in
creating loyal and long term customers.
•Describe the skills, attitude, knowledge and behaviours needed to perform the
role effectively.
•Distinguish between customer service and sales behaviours.
•Identify how to welcome parts & accessories customers warmly and effectively.
•Identify how to address customer’s requirements with empathy, speed
and professionalism.
•Distinguish the difference between gathering essential customer information
effectively and efficiently.
•Learn how to satisfy customers by professionally responding to parts and accessories
enquiries with care, helpfulness and accountability.
•Identify how to handle parts customer complaints with sincerity, empathy, warmth
and assertiveness.
CPD Credit Value Member Price
Non-Member Price Course Format Course Duration Venue
9
£128.00 + vat
£151.00 + vat
Classroom
1 day
Fanshaws, IMI. Bespoke/in-house option also available
CUSTOMER SERVICE
ESSENTIAL SKILLS TO DELIVER
CUSTOMER SATISFACTION TO
PARTS CUSTOMERS
28
EDUCATION
AND TRAINING
“Training is a great way of knowing you
are competent at your job.”
29
The Assessor & Verifier (A&V) workshop has been developed to update those that are
qualified and assessing and verifying QCF qualifications, to provide an understanding of
the latest requirements.
It will also benefit those that are working towards their assessor verifier qualifications, to
give them a greater understanding on how to carry out assessments and verification.
CENTRE MANAGEMENT WORKSHOPS
These interactive workshops are designed to prepare centre personnel for their
approval visit. This is to ensure that they are fully aware of, and have understood, all
the requirements to operate as an IMI Approved Centre, which will simplify and speed
up the approval outcome.
The workshop will cover all aspects of IMI’s quality assurance requirements such as:
•
•
•
•
Centre roles and responsibilities
Navigating the IMI website - accessing qualifications, support material and systems
Implementing key policies and procedures
Internal Quality Assurance (IQA) processes including setting up an IQA strategy
ACCREDITED ASSESSOR AWARDS
IMI facilitate interactive assessments / workshops designed for individuals who are,
or who will be, directly involved in the assessment process for IMI Accreditation or the
irtec Licensing Scheme.
To find out more about these workshops,
go to www.theimi.org.uk/awarding
or email [email protected]
ASSESSOR AND VERIFIER
UPDATE WORKSHOPS
30
CERTIFICATE IN PERFORMANCE COACHING
COURSE OVERVIEW
This course is designed for those who wish to achieve a high level of coaching
proficiency. It takes you beyond traditional behavioural coaching frameworks (e.g.
‘grow’) to explore more detailed approaches to performance coaching.
You will learn how to ensure an individual can identify their goals in detail, pinning down
how they will know that they have succeeded, what the goal gives them and why it
motivates them, the time frame for achieving it and what makes it difficult to achieve.
This is a fast track qualification mapped at QCF level 4 and EQF level 5 and is built
around an intensive 3 day practical workshop but also includes:
•
Pre-course reading.
•
Case study analysis.
•
Self-learning material.
•
Reflective learning journal.
This qualification is delivered in partnership with the Institute of Training and Occupational
Learning (ITOL) and upon successful completion a year’s FREE membership* with IMI and ITOL
is available.
*Other criteria may apply. Please call for details.
Anyone involved in managing the performance of staff and trainers who wish to expand
their skill portfolio. It is also ideal for occasional coaches, HR officers, office managers,
team leaders and project managers.
•
Use different goal setting models.
•
Understand what positively impacts on the level of performance we accomplish.
•
Understand how to achieve lasting performance improvement.
•
Find out someone’s core values and how these can be harnessed for success.
•
Provide the most appropriate feedback and do so in a way that drives motivation.
CPD Credit Value 60
Member Price
£1596.00 + vat
Classroom
3 days plus self-study time
31
CERTIFICATE IN TRAINING
CONSULTANCY
COURSE OVERVIEW
COURSE OVERVIEW
This course provides trainers with a broad range
of knowledge and skills in order to operate as a
rounded training professional. There will be
opportunities for skill development, as well as
the acquisition of key models and frameworks of
relevance to the professional trainer who is gaining
influence in his or her organisation. This is a fast
track qualification mapped at QCF level 4 and EQF
level 5 and is built around an intensive 3 day
practical workshop with self-learning material.
This course will help you explore the skills,
knowledge and professional behaviours required
by an effective training consultant. It reviews the
phases of the consultancy process and typical
consultancy interventions introducing a range of
tools, skills and techniques to support effective
interaction with clients. This is a fast track
qualification mapped at QCF level 4 and EQF level
5 and is built around an intensive 3 day practical
workshop, self-learning and includes:
This qualification is delivered in partnership with the
Institute of Training and Occupational Learning (ITOL)
and upon successful completion a year’s FREE
membership* with IMI and ITOL is available.
•
Ongoing assessment of practical skills.
•
Reflective learning journal.
•
Completion of a two part interactive case study.
Those involved in vocational training, learning and
development, training delivery and assessment, e.g.
trainers, lecturers, tutors etc.
•Identify learning needs at individual, occupational and
organisational levels.
This qualification is delivered in partnership with the
Institute of Training and Occupational Learning (ITOL)
and upon successful completion a year’s FREE
membership* with IMI and ITOL is available.
Anyone involved in learning and development or
HR, looking to enhance their skills from that of a
practitioner to playing a more consultative role.
•
Design training and development sessions.
•
Prepare and develop resources to support learning.
•
Create a climate conducive to learning.
•
Facilitate learning in groups.
•
Evaluate training and development sessions.
•
Evaluate and develop own practice.
•
Cost training activities.
•Monitor and maintain equal opportunities within the
training function.
CPD Credit Value 60
•
Understand and analyse the ‘Competent Consultant’.
•
Understand and apply ‘The Consultancy Model’.
•
Use tools for problem identification.
•
Develop a client solution matrix.
•
Use strategic implementation planning.
•
Present a successful business case.
CPD Credit Value 60
Member Price
£1596.00 + vat
Member Price
£1596.00 + vat
Fanshaws, IMI.
Bespoke/in-house options available
Fanshaws, IMI.
CERTIFICATE IN TRAINING
AND DEVELOPMENT
32
33
COURSE OVERVIEW
Today’s volatile business setting has intensified the need for high energy learning
and development professionals to build on their understanding of the human side
of change. It is imperative that you acquire the skills that will help organisations
maintain competitiveness and strategic alignment through all levels of the business.
This highly practical qualification allows you to enhance the skills that deliver
excellent consultancy projects. You will develop the tools and techniques to
provide superior service as you achieve peak performance in meeting client needs.
This is a fast track qualification mapped at QCF level 6 and EQF level 6 and is built
around an intensive 4 day practical workshop but also includes:
•
•
•
•
Two blocks of personal development.
Self-learning modules.
A work related assignment (to be presented).
Participation in a Virtual Learning Group.
Learning (ITOL) and upon successful completion a year’s FREE membership* with IMI and
ITOL is available.
Internal or external consultants, seasoned practitioners or those new to the
profession or wishing to engage in it.
•
Manage the process of consulting.
•
Deliver business improvement.
•
Build productive relationships.
•
Successfully control consulting programmes.
•
Develop elite workgroups.
•
Navigate organisational complexity.
•
Control your personal environment.
•
Find out someone’s core values and how these can be harnessed for success.
•
Provide the most appropriate feedback and do so in a way that drives motivation.
CPD Credit Value 70
Member Price
£2076.00 + vat
Classroom
DIPLOMA IN CONSULTING EXCELLENCE
34
DIPLOMA IN LEARNING AND
DEVELOPMENT MANAGEMENT
COURSE OVERVIEW
This qualification is for experienced learning and development professionals who
have elected to pursue a career as a Learning and Development Manager, and
want their own experience and knowledge underpinned with a formal,
recognised qualification.
The qualification provides an in depth understanding of key concepts relating to
the role and develops the skills which enable success. It will provide credibility
and confidence to those who have responsibility to manage a learning and
development operation and develop specialist skills to help increase your impact
when working at the senior and executive levels within organisations. This is a fast
track qualification mapped at QCF level 6 and EQF level 6 and is built around an
intensive 4 day practical workshop but also includes:
•
•
•
ITOL is available.
Senior specialists/practitioners, practitioners who are moving into the support
and training of senior organisation staff, first line team leaders in learning and
development, experienced learning and development consultants seeking to
better understand the challenges facing training and development in their
client organisations.
•Understand the process and practice of learning and development including training
design and delivery.
•
Understand learning and development within the context of an organisation and business.
•Effectively manage learning and development operations including budgeting, training
needs analysis and evaluation.
•Effectively manage learning and development functions including developing policy,
managing performance review systems and developing teams.
CPD Credit Value 85
Member Price
£2076.00 + vat
Classroom
35
COURSE OVERVIEW
To keep up with the rapid fluctuations and higher challenges of the 21st century
business landscape, organisations must become dynamic and responsive in their
approach to learning. This qualification provides the skills to help organisations
understand learning as a calculated competitive tool and to encourage the
paradigm shift that recognises learning, not as a cost but as sound business
strategy. It provides an in-depth understanding of a range of concepts relating to the
role and develops the skills that will increase not only your personal success, but
also increase your impact within an organisation or with clients. It will enable you to
ensure aligned, integrated, effective and sustained learning at all levels.
This is a fast track qualification mapped at QCF level 6 and EQF level 6 and is
built around an intensive 4 day practical workshop but also includes:
•
•
•
•
Participation in a Virtual Learning Group.
ITOL is available.
All learning and development professionals.
•Utilise 21st century models and frameworks to increase the performance of your
organisation or your clients’ organisation.
•Develop a thorough understanding of organisational learning practices that will equip you
to provide positive organisational impact.
•Enhance the effectiveness of your organisation or clients’ organisation by the application of
highly targeted learning and development tactics.
•Expand the capability of your organisation or clients’ organisation using relevant and
effective tools and techniques.
CPD Credit Value 85
Member Price
£2076.00 + vat
Classroom
DIPLOMA IN ORGANISATIONAL LEARNING
36
INFORMATION
TECHNOLOGY
“Training has given me more structure to
my work, it has increased my confidence
in my ability and I have gone for jobs
that I never would have done without it.”
37
COURSE OVERVIEW
This self-study learning programme combines e-learning,
e-courseware, exercises, quizzes and practice tests. This enables
learners to test their understanding of the product in a realistic
testing environment and take the Microsoft certification exam,
all whilst learning Microsoft Access 2010 at their own pace. One
Microsoft exam voucher is included and 12 months email and
telephone support is provided by our fully qualified Microsoft
certified Remit tutorial team.
This course is delivered by Remit IT Academy and is only available
in the UK.
This self-study learning programme is targeted at professionals
who are involved in creating business deliverables with Microsoft
Office Access 2010 and might have experience with previous
versions of Microsoft Office Access.
•Structure a database - define data needs and types; define and print
table relationships; add, set, change, or remove primary keys;
split databases.
•Create and format database elements - create databases and tables;
create and modify fields, forms and reports.
•Enter and modify data - navigate among records; find and replace data;
attach documents and import data.
•Create and modify queries.
•Present and share data - sort, filter and export data; create and modify
charts; save and print database objects.
•Manage and maintain databases - perform routine database operations.
Non-Member Price Course Format Course Duration 37
£195.00 + vat
£215.00 + vat
Distance learning - E-learning
Approx. 35 hours
VenueN/A
MICROSOFT OFFICE SPECIALIST
– ACCESS 2010
38
MICROSOFT OFFICE
SPECIALIST
– EXCEL 2010
MICROSOFT OFFICE
SPECIALIST
– OUTLOOK 2010
COURSE OVERVIEW
COURSE OVERVIEW
This self-study learning programme combines
e-learning, e-courseware, exercises, quizzes and
practice tests. This enables learners to test their
understanding of the product in a realistic testing
environment and take the Microsoft certification
exam, all whilst learning Microsoft Excel 2010 at their
own pace. One Microsoft exam voucher is included
and 12 months email and telephone support is
provided by our fully qualified Microsoft certified
Remit tutorial team.
exam, all whilst learning Microsoft Outlook 2010 at
their own pace. One Microsoft exam voucher is
included and 12 months email and telephone
support is provided by our fully qualified Microsoft
This course is delivered by Remit IT Academy and is only
available in the UK.
This self-study learning programme is targeted at
professionals who are involved in creating business
deliverables with Microsoft Office Excel 2010 and
might have experience with previous versions of
Microsoft Office Excel.
deliverables with Microsoft Office Outlook 2010 and
Microsoft Office Outlook.
•Manage the Outlook environment.
•
Manage the worksheet environment.
•
Create cell data.
•
Format cells and worksheets.
•Manage e-mail messaging - create and send e-mail
messages; manage signatures, attachments; understand
delivery options.
•
Manage worksheets and workbooks.
•
Apply formulas and functions.
•
Present data visually.
•
Share worksheet data with other users.
•
Analyse and organise data.
CPD Credit Value •Manage scheduling and calendar settings - create
appointments, meetings; customize settings and
share calendars.
•Manage tasks - create and modify tasks; accept,
decline, assign, update and respond to tasks.
•Manage contacts and personal contact
information - create and modify contacts and
distribution lists; create address books.
37
£195.00 + vat
Member Price
Non-Member Price Course Format Course Duration Distance learning - E-learning
Approx. 35 hours
VenueN/A
Course Format Course Duration 37
£195.00 + vat
£215.00 + vat
Approx. 35 hours
VenueN/A
39
COURSE OVERVIEW
exam, all whilst learning Microsoft PowerPoint 2010
at their own pace. One Microsoft exam voucher
is included and 12 months email and telephone
This self-study learning programme is targeted
at anyone who wants to create and manage
presentation documents to meet business needs
by using the depth and breadth of features in
Microsoft Office PowerPoint 2010.
•
Manage the PowerPoint environment.
•
Create a slide presentation.
•
Work with graphical and multimedia elements.
•
Create charts and tables.
•
Apply transitions and animations.
•
Collaborate on presentations.
•
Prepare presentations for delivery.
•
Deliver presentations.
£195.00 + vat
£215.00 + vat
Approx. 35 hours
VenueN/A
MICROSOFT OFFICE
SPECIALIST
– POWERPOINT 2010
40
MICROSOFT OFFICE
SPECIALIST
– WORD 2010
MICROSOFT OFFICE
SPECIALIST
– ACCESS 2013
COURSE OVERVIEW
COURSE OVERVIEW
exam, all whilst learning Microsoft Word 2010 at their
own pace. One Microsoft exam voucher is included
and 12 months email and telephone support is
provided by our fully qualified Microsoft certified
Remit tutorial team.
exam, all whilst learning Microsoft Access 2013 at
anyone who wants to gain a better understanding
of Microsoft Office Word 2010 and might have
experience with previous versions of Microsoft
Office Word.
deliverables with Microsoft Office Access 2013 and
Microsoft Office Access.
•Structure a database - define data needs and types;
define and print table relationships; add, set, change,
or remove primary keys; split databases.
•Create, customise and maintain documents - create,
format and lay out documents; make documents and
content easier to find.
•Create and format database elements - create
databases and tables; create and modify fields, forms
and reports.
•Format content - format text and paragraphs;
control pagination.
•
Apply page layout and reusable content.
•
Include illustrations and graphics in a document.
•Enter and modify data - navigate among records; find
and replace data; attach documents and import data.
•
Proofread documents and manage tracked changes.
•
•
Apply references and hyperlinks.
•
Perform mail merge operations.
•Present and share data - sort, filter and export data;
create and modify charts; save and print database objects.
CPD Credit Value Create and modify queries.
•Manage and maintain databases - perform routine
database operations.
37
£195.00 + vat
Member Price
Approx. 35 hours
VenueN/A
£195.00 + vat
£215.00 + vat
Approx. 35 hours
VenueN/A
41
42
MICROSOFT OFFICE
SPECIALIST
– EXCEL 2013
COURSE OVERVIEW
exam, all whilst learning Microsoft Excel 2013 at
deliverables with Microsoft Office Excel 2013 and
Microsoft Office Excel.
•
Create and manage worksheets and workbooks.
•
Create cells and ranges.
•
Create tables.
•
Apply formulas and functions.
•
Create charts and objects.
£195.00 + vat
£215.00 + vat
Approx. 35 hours
VenueN/A
43
MICROSOFT OFFICE
SPECIALIST
– POWERPOINT 2013
COURSE OVERVIEW
COURSE OVERVIEW
exam, all whilst learning Microsoft Outlook 2013 at
exam, all whilst learning Microsoft PowerPoint 2013
at their own pace. One Microsoft exam voucher is
deliverables with Microsoft Office Outlook 2013 and
Microsoft Office Outlook.
•
anyone who wants to create and manage
presentation documents to meet business needs
by using the depth and breadth of features in
Microsoft Office PowerPoint 2013.
Manage the Outlook environment.
•Manage e-mail messaging - create and send e-mail
messages; manage signatures, attachments; understand
delivery options.
•
Manage the PowerPoint environment.
•
Create a slide presentation.
•
Work with graphical and multimedia elements.
•
Create charts and tables.
•
Apply transitions and animations.
•
Collaborate on presentations.
•Manage contacts and personal contact information create and modify contacts and distribution lists; create
address books.
•
Prepare presentations for delivery.
•
Deliver presentations.
CPD Credit Value CPD Credit Value •Manage scheduling and calendar settings - create
appointments, meetings; customize settings and
share calendars.
•Manage tasks - create and modify tasks; accept,
decline, assign, update and respond to tasks.
37
Member Price
£195.00 + vat
Member Price
Approx. 35 hours
VenueN/A
£195.00 + vat
£215.00 + vat
Approx. 35 hours
VenueN/A
MICROSOFT OFFICE
SPECIALIST
– OUTLOOK 2013
44
MICROSOFT OFFICE
SPECIALIST
– WORD 2013
COURSE OVERVIEW
exam, all whilst learning Microsoft Word 2013 at
anyone who wants to gain a better understanding
of Microsoft Office Word 2013 and might have
experience with previous versions of Microsoft
Office Word.
•Create, customise and maintain documents - create,
format and lay out documents; make documents and
content easier to find.
•Format content - format text and paragraphs;
control pagination.
•
Apply page layout and reusable content.
•
Include illustrations and graphics in a document.
•
Proofread documents and manage tracked changes.
•
Apply references and hyperlinks.
•
Perform mail merge operations.
£195.00 + vat
£215.00 + vat
Approx. 35 hours
VenueN/A
45
MICROSOFT OFFICE
SPECIALIST
- PROJECT 2013
COURSE OVERVIEW
exam, all whilst learning Microsoft Project 2013 at
professionals who are involved in planning and
managing projects using the Microsoft Project
2013 application.
•Create, navigate and customise a project, adding tasks
and resources.
•
Work with project calendars, tasks and resources.
•
Deliver a project plan.
•
Manage the project environment.
•
Manage task structures.
•
Generate project views.
•
Produce project reports.
£260.00 + vat
£280.00 + vat
Approx. 35 hours
VenueN/A
LEGAL, COMPLIANCE AND HUMAN RESOURCES
46
LEGAL,
COMPLIANCE
AND HUMAN
RESOURCES
“Personal development is important in
any role. It helps you to be ready for
any future changes in the industry.”
47
COURSE OVERVIEW
This course is designed to enable you to understand
issues such as choice, consent, transparency,
security and legislation relating to the Data
Protection Act 1998. The course assessment will
demonstrate your competence and compliance
with an organisations policies and procedures with
regard to data protection compliance.
This course is suitable for anyone in a business with
access to personal information of colleagues or
clients that could impact on Data Protection.
•Understand the current legal arrangements for privacy
and data protection in the UK.
•Explain the difference between personal and sensitive
personal data and how the Act is enforced.
•Understand the application of the Act regarding
information gained through CCTV and surveillance
Understand protocols regarding subject access
requests and the implications of disclosing information
about a data subject.
•
Demonstrate your competence and compliance.
CPD Credit Value 7
Member Price
£70.00 + vat
6 hours
VenueN/A
DATA
PROTECTION
48
EMPLOYMENT LAW
FOR MANAGERS
COURSE OVERVIEW
Any good manager needs to understand and be
aware of the legal responsibilities they must adhere
to on behalf of their company. A good grounding in
employment law will give managers both the
knowledge and the confidence to handle situations
with their staff when following a legal procedure is
a requirement.
This course is suitable for managers at all levels and
those who are new to management or are preparing
to take on a management role. More experienced or
senior managers will value the opportunity to spend
time refreshing their knowledge of employment law.
•Understand the importance of an employment contract
and terms and conditions and how to get it right when
recruiting new staff.
•Handle situations where an issue may arise with the
rights of a member of staff.
•Understand the discipline and grievance procedure
and the process that they need to follow to ensure
employment law is adhered to.
•
Handle a staff dismissal.
CPD Credit Value 5
Member Price
£70.00 + vat
4 hours
VenueN/A
49
COURSE OVERVIEW
This course is designed to develop an
understanding of how ethical compliance should be
incorporated into a business culture, and how
business performance can be improved through
encouraging ethical compliance. Senior managers
will understand how important it is to clearly express
and reinforce messages and encourage employees’
involvement in the ongoing monitoring of
ethical compliance.
This course is suitable for senior managers who lead
or manage people and have the opportunity to be
an effective role model.
•Understand dysfunctional behaviour, corporate culture,
sub-culture and counter culture.
•Explain what organisational climate is and how internal
behaviours can be affected by external factors.
•Understand how ethical behaviour could affect
business objectives.
•Describe policies that should be developed
for business.
•
Understand formal and informal pathways for reporting.
CPD Credit Value 4
Member Price
£70.00 + vat
4 hours
VenueN/A
ETHICAL
COMPLIANCE
50
HEALTH
AND SAFETY
COURSE OVERVIEW
This course is designed to develop a managers
understanding of what actions need to be taken
to comply with Health and Safety regulation and
legislation and the role they play in this important
compliance area. Employees will develop awareness
from a day to day point of view of their personal
responsibilities and accountabilities for Health and
Safety in the workplace.
This course is suitable for anyone in the workplace.
•Understand Health and Safety legislation, policies and
employees responsibilities.
•Understand the benefits of good Health and
Safety compliance.
•Understand what to consider when managing Health
and Safety on a daily basis.
•Explain required emergency evacuation procedures, first
aid provision, risk assessment and reporting procedures.
CPD Credit Value 6
Member Price
£70.00 + vat
4 hours
VenueN/A
51
WORKING SAFELY WITHIN
AUTOMOTIVE RETAIL
COURSE OVERVIEW
COURSE OVERVIEW
The effective management of Health and Safety is
a legal requirement. This duty has to be discharged
by those managing workplace activities. Managers
must therefore be aware of their duties and be
capable of managing the Health and Safety aspects
in the workplace. This course introduces the
concept of managing safely, assessing risk in
the workplace, controlling risk in the workplace,
understanding responsibilities, identifying hazards,
investigating accidents and incidents, measuring
performance and protecting the environment.
Designed for all employees involved in our industry,
‘Working Safely within Automotive Retail’ has the
needs of both management and individuals in
mind. Run over a single day, the course sets out to
develop a positive health and safety culture in the
workplace. It does this by identifying automotive
retail-specific hazards and examining the principle
that all people within the workplace have legal
responsibilities for health & safety.
This course is delivered by ACT (National) Ltd.
Designed for all employees involved in our industry,
‘Working Safely within Automotive Retail’ has the
needs of both management and individuals in mind.
Automotive retail proprietors, managers, directors
and supervisors.
•Identify the reasons for managing health and safety and
explain the main requirements of the Health and Safety
at Work Act 1974 and the main requirements of the
Management of Health and Safety at Work
Regulations 1999.
•Understand the need to work safely within the
automotive retail industry, not put others at risk and
explain the consequences to both the individual and
organisation should health and safety fail.
•Identify the main workplace health, safety and
welfare issues.
•Understand the role and importance of risk assessment
and give examples of risk assessment in the automotive
retail industry and subsequent control measures.
•Identify common hazardous substances in the
automotive industry and how exposure is controlled,
including the management of asbestos, and explain the
hazards and appropriate control measures for noise and
vibration at work.
•Define the terms hazard, risk and risk controls.
•Know how to report accidents, incidents and near
misses, who to report them to, and be aware of
emergency and accident plans and procedures in
your place of work.
•Identify the key issues associated with environmental
protection, identify the components of an environmental
management system and recognise responsibilities
associated environmental legislation.
•Be aware of how the automotive retail industry affects
the environment and list ways in which individuals and
organisations can minimise pollution and waste.
CPD Credit Value CPD Credit Value Member Price
31
£695.00 + vat
£799.00 + vat
Classroom
4 days, within a 6 month period
Call for details.
10
Member Price
£175.00 + vat
Classroom
1 day
Call for details.
MANAGING SAFELY WITHIN
AUTOMOTIVE RETAIL
52
CONDUCTING
PERFORMANCE
APPRAISALS
COURSE OVERVIEW
The appraisal sits at the heart of any approach to
performance management. The process of viewing
the previous year’s performance and of agreeing
expectations for the coming period is key to the
professional relationships that managers develop
with their staff. This course shows how investing
time in conducting effective appraisals creates a
motivated team and saves the manager time in the
long term.
This course is designed to appeal to people at all
levels who have to conduct performance appraisals.
Those who are new to conducting appraisals will
find that this course will help them understand the
process and techniques required. More experienced
or senior managers will value the opportunity to
spend time reviewing their attitude and approach to
appraisal and learning new techniques.
•Understand what an appraisal is for and why it is important.
•Prepare effectively for an appraisal.
•Plan and conduct constructive preliminary meetings and
appraisal meetings.
•Recognise what should and shouldn’t be covered in
an appraisal.
•Ensure that spoken and written comments are fair
and effective.
•Correctly complete any forms related to the
appraisal process.
•Learn techniques for handling any difficult situations that
arise during appraisal.
CPD Credit Value 4
Member Price
£70.00 + vat
4 hours
VenueN/A
53
SELECTING THE
RIGHT PEOPLE
COURSE OVERVIEW
COURSE OVERVIEW
This course provides a good understanding of the
recruitment process from the need to recruit through
to making the job offer. It provides practical advice
on writing a good job profile, finding and short listing
the right candidates, preparing properly for interview
and making the right selection, as well as
conducting the interview itself.
This course covers good practice in finding and
selecting new recruits using objective selection
methods, and will provide managers with the skills
and knowledge to induct new starters and ensure
that they are able to contribute to the success of
the business from day one.
RECRUITMENT
AND SELECTION
This course is delivered by Grass Roots.
All line managers, particularly those who have
responsibility for recruiting and inducting new
employees, and managing people during
probationary periods.
This course is designed to appeal to people who
are likely to be involved at any stage of the
recruitment and selection process. Those who are
new to recruitment and selection will find that this
course guides them through the process from
beginning to end. Those with more experience will
value the opportunity to review their approach to
recruitment and selection, practise their skills and
build on their experience.
•Manage the selection process to ensure the “best fit”
candidates are selected for vacant positions.
•Identify selection criteria, personal specifications and
weighting requirements for vacancies.
•Conduct criteria based interviews gathering, recording
and scoring evidence to support job criteria.
•Understand and follow a recruitment and
selection process.
•Operate a fair and transparent selection process which
complies with current legislation.
•Profile a job by defining accountabilities, standards
and competencies.
•Select and promote suitable internal candidates for
vacant and new job positions.
•Write and place an advert which attracts the
right candidates.
•Understand issues of equality and discrimination and
their implications.
•Prepare effectively for the interview.
•Use effective body language and questioning to get the
best out of candidates at interview.
•Make an informed selection based on appropriate criteria.
CPD Credit Value 6
CPD Credit Value 8
Member Price
£70.00 + vat
Member Price
£218.00 + vat
5 hours
VenueN/A
Classroom
1 day
Fanshaws, IMI
54
UNDERSTANDING
TRADING LAW AND
BUSINESS COMPLIANCE
- FOUNDATION
UNDERSTANDING
TRADING LAW AND
BUSINESS COMPLIANCE
- INTERMEDIATE (X 3)
COURSE OVERVIEW
COURSE OVERVIEW
Protect and grow your business by understanding
trading and consumer laws, business compliance
and consumer protection. This course provides
a foundation level understanding of the laws and
requirements that will enable you to avoid
inadvertent breaches of the law which could result in
costs and penalties to your business and damage to
your reputation.
Protect and grow your business by understanding
trading and consumer laws, business compliance
and consumer protection. This course is provided as
three separate modules to book - Customer Service,
Maintenance and Repair, and Vehicle Sales. Each
builds on the foundation course, providing more
in-depth details of the legislation that applies to
each part of the retail motor industry, and to your
specific role and responsibilities. The CPD credit
value and the prices given below are per module.
the Chartered Trading Standards Institute.
These courses are delivered by
Business owners, managers, supervisors, customer
service advisors and complaint handing staff
working in service garages and sales businesses
and outlets including: maintenance and repair, MOT,
vehicle sales and fast fit centres. Designed for all
sizes of company - sole traders, small businesses
and larger motor retail groups, franchised and
independent dealerships. Learners need to have
completed the Foundation level course.
Everybody involved in sales, service and
maintenance and repair in the retail motor industry.
Designed for all sizes of company - sole traders,
small businesses and larger motor retail groups,
franchised and independent dealerships.
•
Understand how Trading Standards operate.
•Understand Trading Standards law applicable to the
retail motor industry.
•
•Demonstrate an enhanced knowledge of Trading
Standards law applicable to the maintenance and
repair sub-sector.
Understand consumer rights.
•Understand and appreciate fair trading and
best practice.
•Develop a working knowledge of the broad range of
Trading Standards law.
•Develop skills to implement compliance systems and
best practice.
•Understand consumer rights and the need for a suitable
complaints procedure.
•Develop skills to champion fair trading and best practice.
CPD Credit Value 6
CPD Credit Value 8
Member Price
£65.00 + vat
Member Price
£75.00 + vat
4 hours
VenueN/A
6 hours
VenueN/A
55
COURSE OVERVIEW
Understanding compliance to trading and consumer
laws, business and consumer protection is critical.
Find out how to implement systems and processes
that will protect and grow your business and
mitigate costs and penalties and damage to your
reputation. This course builds on the Foundation
course and prior to the course date, you are invited
to submit real-life case studies for review during
the course, where approaches and solutions will
be explored.
Business owners and managers requiring an
advanced and more detailed knowledge and
understanding of trading and consumer laws,
business compliance and consumer protection.
Designed for all sizes of company - sole traders,
small businesses and larger motor retail groups,
franchised and independent dealerships. Learners
need to have completed the Foundation
level course.
•Demonstrate an enhanced knowledge of Trading
Standards law applicable to the retail motor industry.
•Develop the ability to work through practical cases to
complete compliance.
•Develop skills to produce and administer a robust due
diligence system.
•Understand how to implement a customer complaints
procedure to ensure swift and appropriate actions.
•Develop skills to champion fair trading and act as a
beacon for best practice.
CPD Credit Value 9
Member Price
£143.00 + vat
Classroom
1 day
Fanshaws, IMI.
UNDERSTANDING
TRADING LAW AND
BUSINESS COMPLIANCE
- ADVANCED
56
MANAGEMENT
AND
LEADERSHIP
“The course was set at the right level
- you came away wanting to know
more. Thank you for a good course.”
57
COURSE OVERVIEW
This course introduces the basic core
management skills required to successfully manage
a team within a department. It gives the learner the
tools to be able to supervise, guide and motivate a
team and the individuals within it whilst managing
their performance. It is a stepping stone to higher
level management courses.
First line managers newly promoted to a supervisory
role, existing first line managers looking to improve
and enhance their skills or staff members who have
been identified as potential supervisors in the future.
•
Avoid pitfalls as a newly-promoted member of staff.
•Effectively delegate key tasks and responsibilities.
•Demonstrate the skills required to handle difficult
situations with staff and customers.
•Explain the different ways in which staff can
be motivated.
•Give practical examples of how to help keep a
team focused.
CPD Credit Value 8
Member Price
£218.00 + vat
1 day
Fanshaws, IMI.
Bespoke in-house options available
STEP INTO
MANAGEMENT
58
MANAGING FROM
WITHIN THE TEAM
MANAGING HIGH
PERFORMING TEAMS
COURSE OVERVIEW
COURSE OVERVIEW
Managers too often think of themselves as sitting
above the people they manage, but in reality every
manager is also a member of their own team. This
course helps managers to balance these two roles,
manage their team’s workload and delegate
effectively. The course takes the learner through
how to successfully communicate at different levels
within the organisation as well how to avoid or
manage conflict within their team.
Successful team management can provide a
multitude of benefits to an organisation. A high
performing team increases morale, improves
productivity and efficiency, and provides better
overall organisational performance. This course
will equip managers to create, develop and nurture
a streamlined team. Learners will understand the
different stages of team development, how to adopt
the most appropriate approach, and how to handle
issues such as team performance, politics, dynamics
and power structures.
This course is designed to appeal to people working
in the industry at all levels, whether they manage
others or wish to develop management skills as part
of their personal and professional development.
Those who are new to management or preparing to
take on a management role will find that this course
provides invaluable guidance on how to approach
the role of manager within a team. More
experienced managers will value the opportunity to
spend time brushing up on their skills and refreshing
their approach to management.
This course will appeal to people at all levels
including new managers or those preparing to take
on the role. More experienced or senior managers
will value the opportunity to refresh their skills
and approach.
•Understand your role within the team, what the team needs
and how to focus management inputs to provide this.
•Give the team direction by translating business goals
into team goals and objectives.
•Understand how to get the balance right between doing
and managing.
•Understand how to manage time well and
delegate effectively.
•Adapt behaviour to achieve better results and enhanced
team performance.
•Balance own work with the needs of the team, therefore
increasing own productivity.
•Understand how to be responsible as a role model to
the team and what it involves.
•Delegate effectively and provide help without taking over.
•Understand how behaviour can shape the behaviour
of others.
•Enable an environment that allows team members to
learn the skills that they need to do their job better.
•Understand when and how to offer help to team members.
•Understand how to analyse whether the team is
performing to their full potential.
•Understand how to provide help to team members
without taking over.
CPD Credit Value 4
CPD Credit Value 6
Member Price
£60.00 + vat
Member Price
£70.00 + vat
3 hours
VenueN/A
5 hours
VenueN/A
59
MANAGING
PROFESSIONALS
FOR RESULTS
COURSE OVERVIEW
This course will give managers the confidence to
develop a leadership style which suits their role
and personality while inspiring their team and
driving performance in line with the overall needs
of the business.
COURSE OVERVIEW
To manage professionals to best effect you need to
develop a variety of managerial skills. This course
will help you hone your leadership skills to enable
you to point your team in the best direction, improve
your ability to coach and get the best out of your
team. It will also help you position yourself within the
team to act as a role model and effectively balance
your team’s workload.
Existing managers and people aspiring to move into
management positions, particularly those who are
new to management and/or keen to develop their
leadership style and their impact on others.
This course is designed to appeal to all
professionals who manage a team of any size.
•Set clear standards of performance and high
expectations for self and the team.
•Explain the importance of integrity, visibility and
consistency in words and actions.
•Understand what management is and how to nurture a
talent for managing people.
•Gain commitment and accountability through an
inclusive and assertive management style.
•Understand how coaching and leadership skills affect
your team.
•Build confidence in the team maintaining a balanced
and positive approach in times of pressure.
•Understand the best approaches to use when
managing professionals.
•Encourage buy in by helping people see the value
of win/win solutions.
•Understand the different roles managers are expected
to take as part of their team and how to effectively fulfil
these different roles and manage from within a team.
•Understand how to give feedback to those in your team
and also avoid or resolve any conflict which arises.
CPD Credit Value 8
Member Price
£247.00 + vat
Classroom
1 day
Fanshaws, IMI
CPD Credit Value 5
Member Price
£70.00 + vat
4 hours
VenueN/A
LEADING
THE TEAM
60
COACHING
SKILLS
COURSE OVERVIEW
Coaching plays a central role in the development of a
successful working relationship between a manager and the
team, and as such it is a fundamental part of any manager’s skill
set. This course includes dealing with the root cause of problems,
the latest theories on motivational techniques and how to give
effective feedback. It uses specific examples to help the learner
understand what motivates their team members and looks at how
the way in which they give feedback can affect motivation
and performance.
This course is designed to appeal to people at all levels, whether
they manage others or wish to develop management skills as part
of their personal and professional development. Those who are
new to management or are preparing to take on a management
role will find that this course provides a solid basic knowledge of
coaching on which to build their experience. More experienced
or senior managers will value the opportunity to spend time
refreshing or developing their coaching skills. Experience
working as a manager or in a supervisory role would be useful
but not critical.
•Understand what motivates you and those around you.
•Choose the right motivational technique for different individuals
and situations.
•Use feedback effectively to help individuals realise their potential.
•Get positive results from both motivational and corrective feedback.
•Understand the importance of coaching in the context of your role as
a manager.
•Apply effective coaching methods.
•Plan and run successful group feedback sessions.
CPD Credit Value 5
Member Price
£70.00 + vat
4 hours
VenueN/A
61
COURSE OVERVIEW
Many people make the mistake of thinking that
leadership is something that only very senior people
have to consider. In fact, leadership is a key skill
that every manager needs to master. This course
includes transformational leadership and goal
translation and will help you to develop your
leadership skills and use them to provide
direction for your team. It also includes how to
manage cross-functional teams and write effective
mission statements.
This course is designed to appeal to both those
that manage others or who wish to develop
management skills as part of their personal and
professional development. Those who are new
to management or are preparing to take on a
management role will find that this course provides
an understanding of the leadership skills they will
need to progress and how to develop them. More
experienced or senior managers will value the
opportunity to spend time refreshing or developing
their leadership skills.
•Understand what it means to be a manager in
your profession.
•Understand the three levels of management and apply
them in practice.
•Recognise the main leadership styles and judge which
approach to take in different situations.
•Differentiate between goals and objectives and
understand how they relate to one another.
•Translate the goals of the company as a whole into
individual ‘smart’ objectives.
•Use ongoing performance criteria to manage your team
more effectively.
CPD Credit Value 6
Member Price
£70.00 + vat
5 hours
VenueN/A
LEADERSHIP SKILLS
62
MANAGERIAL
MEGATRENDS AND
FINANCIAL CONTROL
COURSE OVERVIEW
It is almost a cliché to say that we are living through
rapidly changing times, but it is vital that managers
are alert to its implications. This course takes the
learner through the predominant changes in the
business environment during this time of rapid
transformation, and how these changes have
impacted management practice. The course looks
at both general management and then the control
function. It takes the learner through a range of
scenarios which help them think about how they
and their organisation can respond to today’s
challenging environment.
This course is designed to appeal to all
professionals who want to embrace new ideas,
theories and ways of working.
•Understand the origins of volatility and its impact
on management.
•Appreciate the importance of the growing emphasis
on strategy.
•Develop a forward-looking, outward-looking and
dynamic financial management model.
•Understand the transition from old models to new, and
think about how their business can adapt.
CPD Credit Value 6
Member Price
£70.00 + vat
5 hours
VenueN/A
63
MANAGING THROUGH
A RECESSION
COURSE OVERVIEW
COURSE OVERVIEW
Change is an unavoidable ‘norm’. This course helps
you to consider how you can have a positive impact
on the future of the organisation through change.
It will show you how to build a change ready culture,
make smart decisions and implement innovative
ideas. It also explores the cultural influences and
cross cultural responses to change. Learners will
also find out how to win management support, set
goals and build a team of implementers as well as
sustain change in the long term.
Whether you are concerned about your own
business or wanting to support your clients going
through difficult times, this course will enable you to
think through your approach to managing a business
through a recession. Working through the process of
understanding what is going on, assessing the
damage, planning under pressure and making it
happen, learners will develop their approach and
engage in a dialogue with their peers.
This course is designed to appeal to professionals,
both in finance functions and other areas, who are
looking for a practical course that enables them to
apply business theory to successfully manage their
organisation through a recession. Access to financial
and management information required.
This course is suitable for managers at all levels or
anyone who can influence or make change within
a business.
•Understand why change matters and the link between
change and innovation.
•Understand how to share creative ideas and
experiences, deal with failure, reassess process and
systems and how to build a diverse and adaptive team.
•Understand and predict what could go wrong in a
downturn and spot it early.
•
Assess the likely impact of any issues.
•Understand the most common barriers to change and
how to overcome them.
•
Develop a plan to address problems.
•Demonstrate the right actions and measures to ensure
your plan works.
•Describe how to get others to engage in your vision,
communicate to others about change and how to
balance change, opportunity and risk.
•Understand how to make effective decisions, cope in
a crisis and communicate about uncertainty.
CPD Credit Value 6
CPD Credit Value 6
Member Price
£70.00 + vat
Member Price
£70.00 + vat
5 hours
VenueN/A
5 hours
VenueN/A
MANAGING CHANGE
AND TRANSFORMATION
64
RISK
MANAGEMENT
COURSE OVERVIEW
Managers need to be fully aware of potential risks
to the business and actions or strategies that will
enable the business to cope should the risks
become reality. The risks may be external such as
a natural disaster e.g. earthquakes or floods, or
internal such as a failure to comply with regulations,
or issues with financial control. If the business is risk
aware, evasive action can quickly be taken. This
course looks at the context in which the concept
of risk management has developed, the sort of
infrastructure and processes it requires, and the
impact it has on traditional control systems. It also
looks at some of the problems which have made
national and international news.
This course is designed to appeal to professionals
working at all levels.
•
Understand the concept of risk management.
•
Identify the impact risk management has on a company.
•Understand the processes required for risk
management to be put in place.
•Develop an understanding of the Bribery Act and its
implications.
•Use recent risk management disasters to help avoid
future problems.
•
Manage the effects of extreme events on a business.
CPD Credit Value 5
Member Price
£70.00 + vat
4 hours
VenueN/A
65
THINKING
STRATEGICALLY
COURSE OVERVIEW
Strategic thinking is all about dealing with
uncertainty, questioning the status quo and using a
mixture of creative and analytical skills. This course
shows learners why strategy is important and how
to think strategically within their own organisation.
Learners will discover some of the key strategic
theories, learn how organisations develop and
implement strategy, and try out the key tools used
in strategy analysis and formulation.
Professionals and specialists from all sub-sectors
who are undertaking a strategic role.
•Understand how to contribute effectively to strategic
debates and processes within your organisation.
•Understand how to monitor and evaluate what you have
been doing effectively.
•Understand and use different strategic tools.
•Understand how to use newly learned skills for strategic
planning and thinking.
CPD Credit Value 6
Member Price
£70.00 + vat
5 hours
VenueN/A
PERSONAL EFFECTIVENESS AND DEVELOPMENT
66
PERSONAL
EFFECTIVENESS
AND DEVELOPMENT
“Training has helped me have less return of faulty
workmanship, more available hours to sell, and
technicians getting it right first time.”
67
DEVELOPING YOUR
PROFESSIONAL CAREER
COURSE OVERVIEW
COURSE OVERVIEW
Trust, transparency, ethics and corporate social
responsibility are high on the business agenda.
Reorganising ethical issues and making
appropriate and effective decisions are not easy
with few straight forward solutions. This course
provides the tools and the opportunity to practice
using them to help manage ethical dilemmas
and learn about communicating in
uncomfortable situations.
Every professional should actively manage their
career, maintain professional knowledge, gain
appropriate experience and develop in their chosen
field. This course will help you to take responsibility
for the direction of your personal career, to consider
what makes you marketable and to develop your
future career path including internal careers, careers
abroad and extended career breaks.
This course is ideal for all professional people in any
job role within the industry.
This course is suitable for managers with a
responsibility for Corporate Social Responsibility
policy in the business.
•Explain self limitations and understand how your values
influence your choices.
•Understand ethics, morals and values and know the
importance of behaving ethically.
•Describe what is in your personal tool kit and what
motivates you.
•Understand personal values and boundaries and how
they fit with a business and professionally.
•Understand the different aspects of a recruitment and
selection process and how to prepare for them.
•Explain why people behave unethically.
•Describe what a career ladder is and how to optimise
your career, confidence and reputation.
•Understand the difference between acting legally
and ethically.
•Understand the real value of Corporate
Social Responsibility.
CPD Credit Value 5
CPD Credit Value 4
Member Price
£70.00 + vat
Member Price
£70.00 + vat
5 hours
VenueN/A
4 hours
VenueN/A
PROFESSIONALISM
AND ETHICS
68
DEVELOPING
YOURSELF
WORKSHOP
COMMUNICATION SKILLS
COURSE OVERVIEW
COURSE OVERVIEW
This course will provide managers with a clear
understanding of the benefits of self development in
terms of their own careers and the performance of
their teams and the business overall. It will explore
the role of professionalism and ethics in modern
management and enable managers to take control
of their own learning and generate measurable
impacts in their own performance.
The way we communicate with other people is
important for many reasons. Often disagreements
and upsets are caused because communication
is poor. This course is about the best ways to
communicate in the workplace, positive and
negative methods, verbal and written methods and
much more. Learners will also gain an understanding
of the importance of body language when
communicating with colleagues and customers.
All managers who are seeking a greater
understanding of how they can take control of their
own careers and develop themselves to improve
their performance and generate better long term
results for themselves, their teams and
their organisations.
•Understand the importance of different types of
communication within the automotive work
environment, both verbal and non-verbal.
•Seek out learning, development and keep abreast of
latest thinking and trends.
•Promote high levels of ethical standards and behaviour
to others.
•Understand communication requirements when carrying
out vehicle repairs in the automotive work environment.
•
Understand the importance of customer relations.
•Demonstrate self awareness and recognises the impact
of their behaviour on others.
•Share knowledge of own strengths and areas for
development with others.
•Invite feedback on personal performance and use it to
change their own behaviour.
CPD Credit Value 8
Member Price
£247.00 + vat
Classroom
1 day
Fanshaws, IMI
CPD Credit Value 3
Member Price
£10.00 + vat
2 hours
VenueN/A
69
EFFECTIVE
COMMUNICATION
COURSE OVERVIEW
The way you communicate can affect every aspect
of your work. If you think you are not being taken
seriously - your ideas and inputs are being lost - it
may not be because of the standard of your work,
but because of how you are putting yourself and
your ideas across. To make an impact on your
business, and to achieve business goals,
communicating effectively is key.
This course is designed to appeal to people in all
functions at all levels. Those who are less
experienced may not have considered these topics
before and will find significant improvements in the
way they operate and in their overall effectiveness.
More experienced or senior people will value the
opportunity to spend time on these critical
issues discreetly.
•Interact more effectively with colleagues, customers
and suppliers by developing listening skills.
•Deliver professional and effective presentations that
engage your audience and ultimately help you achieve
their objectives.
•Plan, structure and write compelling business reports
that put across your point and support your cause.
•Increase effectiveness by both improving your ability to
understand other people’s needs and developing the
effectiveness with which you present ideas.
CPD Credit Value 3
Member Price
£60.00 + vat
3 hours
VenueN/A
70
COMMUNICATING
COMPLEX IDEAS
DEVELOPING GOOD
WORKING RELATIONSHIPS
COURSE OVERVIEW
COURSE OVERVIEW
How do you explain complicated concepts and
issues to colleagues or others who do not have your
technical expertise? Whether getting support for
ideas from senior management or communicating
critical issues to customers and non-technical
colleagues, professionals in a wide range of
disciplines are increasingly finding that to succeed
they need to sharpen their communication skills to
augment their technical expertise.
Developing good working relationships is key to
creating a positive work environment. This course
is about getting on with your colleagues and your
boss, understanding the needs of customers, and
who is responsible for what. To be a successful
technician, it is essential that you fully understand
your responsibilities in the organisation and the
importance of positive customer relations.
Sharing the full detail of an issue risks baffling the
recipient; simplifying the matter can be difficult
without misleading. This course provides a
professional process for a professional audience to
develop their skills in this under-emphasised area.
This course is designed to appeal to professionals
working at all levels.
•Understand how to develop good working
relationships with colleagues and customers in the
automotive workplace.
•
Describe job descriptions and titles.
•Understand the principles of good communication.
•Understand your duties and your
colleague’s responsibilities.
•Describe appropriate techniques and tools to deliver
effective communications.
•
Give advice and support in the workplace.
•
Understand lines of communication.
•Demonstrate how to plan and design an effective
communication.
•Understand how to make the communication fit
the audience.
•Understand how to work with the media and who they are.
•Understand how to deliver very complex ideas and to
international audiences.
•Understand how to manage risks and to mitigate them.
•Understand how to evaluate approaches to communication.
CPD Credit Value 5
CPD Credit Value 3
Member Price
£70.00 + vat
Member Price
£10.00 + vat
5 hours
VenueN/A
2 hours
VenueN/A
71
MANAGING YOUR
BEHAVIOUR AT WORK
COURSE OVERVIEW
COURSE OVERVIEW
Do you understand how your behaviour can
influence other people? A good understanding of
working relationships can give you the power to
persuade, motivate and delegate more effectively
and get the best out of the people around you.
This course helps the learner understand the
complexities of managing relationships and gives
advice on how to enhance the way they interact
with their colleagues.
This course looks at some of the key aspects of
behaviour in the workplace. How to make a good
first impression and get the most out of other
people is key to the success of a team and business.
Managers will understand how to demonstrate more
confidence and motivation through their own
behaviour and how to behave in a more
assertive way in their dealings with others. You will
also understand how to anticipate, recognise and
cope with stress.
This course is designed to appeal to people in all
functions at all levels. Those who are less
experienced may not have considered these topics
before and will find significant improvements in the
way they operate and in their overall effectiveness.
More experienced or senior people will value the
opportunity to spend time on these critical
issues discreetly.
This course is suitable for anyone who interacts with
colleagues or customers during the course of the
working day.
•Understand how to reduce stress or to use it to
improve performance.
•Understand how influence and persuasion can help get
what you want from working relationships.
•Generate enthusiasm and buy-in for ideas and projects.
•Understand how to achieve objectives through delegation.
•Understand why some relationships are difficult and
how to improve them.
•Understand how to get the most out of colleagues, even
those over whom you have no direct control.
CPD Credit Value 4
•Describe what causes anger and how it can be expressed
constructively and considered acceptable to do so.
•Explain the characteristics of low confidence and how to
deal with bullies.
•Understand what body language is in terms of four body
language modes.
•Understand how to recognise cultural differences to
influence acceptable behaviour.
£70.00 + vat
Member Price
Non-Member Price Course Format Course Duration E-learning
4 hours
VenueN/A
£70.00 + vat
£85.00 + vat
E-learning
4 hours
VenueN/A
MANAGING
RELATIONSHIPS
72
MANAGING
WORKLOAD
PROJECT
MANAGEMENT
COURSE OVERVIEW
COURSE OVERVIEW
We all have times when we have to work to tight
deadlines, or feel we have too much to do, but we
shouldn’t be fooled into thinking there is nothing we
can do about it. This course is designed to help all
professionals at any level effectively manage their
workloads. The course will provide learners with time
management skills whilst identifying what to prioritise
and how to cope with an excessive workload.
Balancing important short term tasks with the
completion of critical but longer term project-based
work is a key challenge for every professional. This
course will provide the essential knowledge and
skills for managers so they can understand how to
manage and motivate a team to pull together to
complete a project successfully, whilst monitoring
project risk. It will provide project managers with
the necessary tools for starting and finishing a
project successfully.
Professionals at all levels within a business.
•Understand how to make the best use of KPIs,
avoid time-wasting and focus on the tasks that deliver
greatest value to you and your organisation.
•Understand how to set clear, workable goals and
achieve them, and reduce frustration and stress by
ensuring workload is manageable and contribution adds
value to the organisation.
This course is designed to appeal to staff
responsible for project work. Less experienced staff
will find that the course will help them understand
the process and be more effective at managing a
project. More experienced or senior people will
value the opportunity to spend time reviewing their
approach to project management techniques.
•Understand how to be more efficient at work and find
more time for yourself.
•Understand what a project is so you can clearly define
what is involved to ensure each stage of the project can
be understood and implemented effectively.
•Ensure you deliver projects on time and within budget
by understanding what management tools to use, how
to schedule, plan and cost a project.
•Maximise your chance of success by ensuring your
project teams have the right blend of knowledge,
experience and perspectives.
•Minimise the chance of problems with the project by
learning techniques for managing risk and
maintaining quality.
CPD Credit Value 4
CPD Credit Value 5
Member Price
£70.00 + vat
Member Price
£70.00 + vat
4 hours
VenueN/A
5 hours
VenueN/A
73
PROBLEM
SOLVING
COURSE OVERVIEW
The way that we make decisions is important to
the teams and organisations that we are a part of.
It establishes reference points and highlights what
is important. When done well it creates clarity and
precision, when done badly it confuses issues and
makes a team unsure about their goals and
motivation. This course looks at the key skills
needed in the decision making process and gives
professionals the skills they need to put them
into practice.
COURSE OVERVIEW
This course is suitable for anyone in a business who
could be involved in finding solutions to problems
for themselves, their team or the business a whole.
This course is designed to introduce managers and
other employees to a variety of options for problem
solving either independently or in collaboration with
their teams. You will learn and practice using key
skills, techniques and tools which will support you
as you identify, analyse and solve problems.
This course is particularly suitable for managers who
want to learn new decision making skills or refresh
their techniques in order to better manage their team.
•Understand the importance of thorough analysis
regarding key issues and root causes of problems.
•Identify and analyse key decisions to be made.
•Demonstrate the core skills used when making decisions.
•Demonstrate both analytical and creative approaches.
•Use analytical problem solving techniques, including
data collection and analysis in order to establish the
facts and develop a successful solution.
•Understand techniques to encourage creative
thinking skills.
•Understand how to research and plan the decision
making approach effectively.
CPD Credit Value WHAT WILL I GET OUT OF IT?
•Understand who should be involved in the problem
solving process and how to assess and implement
successful solutions for all stakeholders.
4
CPD Credit Value 4
Member Price
£70.00 + vat
Member Price
£70.00 + vat
4 hours
VenueN/A
4 hours
VenueN/A
DECISION MAKING
74
NEGOTIATION SKILLS
AND NLP
NEGOTIATION SKILLS
- THE PRINCIPLES
COURSE OVERVIEW
COURSE OVERVIEW
The ability to negotiate effectively in any situation
is an important skill to have. Using the principles of
Neuro-linguistic Programming (NLP) this workshop
enables you to improve your negotiation techniques
and strategies. You will be able to plan for complex
negotiations, ensuring that the outcome of any
negotiation undertaken is successful, and you will
learn how to handle difficult situations as they arise.
Being able to negotiate effectively will benefit you
both in and outside of the workplace. This course
will help you to learn some practical negotiation
techniques and strategies, and to plan your
negotiations to give you the greatest chance
of success.
This course is delivered by Professional Inspirations Ltd.
Anyone in a management, sales, or customer facing
roles where negotiation skills are important.
•Establish a preferred representational system.
•
Use NLP to build rapport quickly.
•
Describe the principles of negotiation.
•
Handle difficult situations and people.
•
Create a positive atmosphere for agreement.
•
Understand how to plan all negotiations effectively.
•
Identify own negotiation style to help you improve.
•Understand how to adapt negotiation style to suit the
context of the situation.
•Demonstrate your skills in a group negotiation
agreement role play.
Member Price
Suitable for anyone who negotiates with suppliers,
partners, customers or colleagues.
CPD Credit Value Covering the principles, preparation and practice of
negotiation skills, the course combines theory with
practical activities and scenarios to help you put
what you learn into practice.
•Understand how to prepare in a way that will ensure the
best results.
8
£172.00 + vat
£201.00 + vat
Classroom
1 day
Fanshaws, IMI
CPD Credit Value 3
Member Price
£60.00 + vat
3 hours
VenueN/A
75
COURSE OVERVIEW
The ability to negotiate effectively in any situation is a skill that can be learnt
like any other. This course enables you to hone and improve your negotiation
techniques and strategies. You will be able to plan for complex negotiations,
ensuring that the outcome of any negotiation undertaken is successful, and you
will learn how to handle difficult situations as they arise.
The first module of this course is a refresher of ‘Negotiation Skills - The Principles’
and also covers the process of negotiation, the trading of constants and variables
in order to achieve a successful outcome, the balance of power and persuasion
and rapport building techniques. It will give more experienced negotiators the
opportunity to refresh their skills, while also providing an overview for those
looking to improve their negotiation skills for the first time.
This course is suitable for experienced professionals looking to improve and
refresh their skills in negotiation. Ideally ‘Negotiation Skills - The Principles’ will
have been completed first. See page 74.
•Understand the principles of negotiation and negotiation dynamics.
•Understand how to use NLP to build rapport.
•Understand how to trade concessions effectively.
•Understand how to reach an acceptable conclusion for both parties by using constants
and variables.
•Understand how to handle difficult situations and difficult people.
•Understand and avoid some of the common traps in negotiations.
•Understand when not to negotiate and when to say no.
•Understand how to resolve conflict and create a positive atmosphere for agreement.
CPD Credit Value 5
Member Price
£70.00 + vat
5 hours
VenueN/A
ADVANCED
NEGOTIATION
SALES, MARKETING AND COMMUNICATIONS
76
SALES,
MARKETING AND
COMMUNICATIONS
“It’s been easy to work towards the requirement
for 90 CPD credits. It’s just a few hours
a month.”
77
COURSE OVERVIEW
Many professionals are uncomfortable with the idea of selling.
As a result they fail to explore the needs of their clients fully and
propose solutions too early. This undermines their professional
relationship and alienates their clients. ‘Advancing the Sale’
places the customer at the heart of the process. It shows how, by
focusing on the client and moving at a speed they are comfortable
with, you can persuade them to accept your professional advice
by involving them more in creating the solution to their needs.
It provides the tools to help you to help them through each stage
of the buying process, first creating interest and awareness of a
need, then getting them excited, convincing them of the merits of
a solution and closing on a new course of action.
This course is ideal for anybody involved in developing long-term
relationships with clients.
•Focus on the customer to understand their needs.
•Earn the right to advance the sales discussion by being sensitive to
the pace customers are happy to move at.
•Create compelling ‘intelligent stories’ that will engage a potential
customer’s interest.
•Uncover the customer’s needs by using open, closed and
intelligent questions.
•Develop the customer’s sense of need by identifying, widening and
bridging the gap between their current position and where they would
like to be.
•Focus the customer’s interest by involving them in devising and
exploring options.
•Close in a natural way that leaves the customer feeling positive
about the sale.
CPD Credit Value 5
Member Price
£70.00 + vat
4 hours
VenueN/A
ADVANCING THE SALE
78
SELLING SKILLS FOR
SERVICE ADVISORS
COURSE OVERVIEW
This essential training programme aims to equip participants with
the key communication and sales skills to influence, commit and
retain customers. It focuses on the core behaviours and attitudes
necessary to interact effectively with customers as well as the
underpinning principles of influence and persuasion for gaining
commitment to the up-sell of a vehicle repair recommendation,
labour on a supplied part, customer appointment from a phone in
enquiry, and commitment to a current marketing campaign.
This course provides a fully-integrated learning event that
changes behaviour and produces measurable results.
This course is delivered by PAR Automotive.
All customer-facing after sales staff, including service advisors,
receptionists, supervisors and managers.
•Define the core behaviours required to influence and build long term
relationships, including balanced communication, listening skills and
influencing cues.
•Understand how to apply the six steps of the buying and decision
making processes to develop a short up-sell, cross-sell or
referral presentation.
•Understand how to present an uncomplicated up-sell example that
meets agreed criteria and handles customer resistance.
•Understand how to negotiate an agreement that meets guidelines for
profitability and long-term customer relationships.
CPD Credit Value 8
Member Price
£138.00 + vat
Classroom
1 day
Fanshaws, IMI.
79
COURSE OVERVIEW
People buy from people they trust and understand
their issues. The way a professional develops their
relationships with their customers is key to their
success. This course will develop skills in successful
selling. It covers how to focus on connecting with
customers and how to develop trustworthy
relationships with a focus on sales meetings and the
sales process.
This course is ideal for anybody involved in
developing long-term relationships with clients
within a sales environment.
•Understand the core attitudes and beliefs shared by
successful sales people and place them at the heart of
your approach and navigate the steps involved in the
consultative selling process.
•Develop and use key selling skills to build more
effective relationships with customers and develop
intelligent questioning strategies.
•Make the most out of meetings with customers and
potential customers.
•Create compelling ‘intelligent stories’ that will engage
a potential customer’s interest and help customers to
understand their needs and involve them in developing
appropriate solutions.
CPD Credit Value 5
Member Price
£70.00 + vat
4 hours
VenueN/A
PRINCIPLES OF
CONSULTATIVE SELLING
80
HIGH IMPACT VEHICLE
SALES GROWTH AND
PROFITABILITY
HIGH IMPACT VEHICLE
SALES TELEPHONE
AND WEB ENQUIRY
CONVERSIONS
COURSE OVERVIEW
Everyone knows how significant sales achievements
are for the business - but how do you really make
this happen consistently and across the entire team?
This highly interactive course will introduce the
fundamental dynamics of high impact professional
sales behaviour, focusing in on how to achieve
genuine customer collaboration as well as the
practical skills to develop the assertiveness and
confidence for influencing others. Equipped with a
six-step model of understanding, participants will
have the opportunity to direct this towards their
own business environment in order to help achieve
sustained sales growth and profitability.
COURSE OVERVIEW
With more customers than ever researching their
buying decision, the fully prepared customer on the
phone can easily become a lost opportunity. This
one day, fast moving course will study how to get
the most from verbal communication, highlight the
most common mistakes and provide credible
solutions to maximise on this vital sales area.
Live trainer models will build the framework for the
structured approaches that can be applied with
every incoming and outgoing telephone call and
with appointed customer closing ratios as high as
1:2, participants will identify the massive potential
of getting it right every time. Most of all they will be
sufficiently motivated to want to put the ideas into
practice on return to the workplace.
New and used vehicle salespeople - all experience levels.
New and used car & LCV salespeople - all
experience levels.
•Describe the principles and benefits of implementing
the customer-centred sales process for today’s
retail environment.
•State the key elements of the sales process and
positive influence on sales results, customer satisfaction
and profitability.
•Understand how to utilise appropriate communication
methods to build trusting customer relationships.
•Understand how to design a structured sales approach
that meets individual customer requirements.
•Understand how to gain commitment on the product
and price suitability and handle the most common forms
of resistance that occur.
CPD Credit Value 8
•Understand how to overcome telephone communication
disadvantages and initial customer objections.
•Develop a structured approach for conducting incoming
and outgoing sales calls that satisfies appropriate criteria.
•Identify customer needs during the call and match
suitable benefits to them.
•Understand how to construct effective communication
‘accelerators’ that reinforce the customer buying process.
•Understand how to reach agreement on the appropriate
course of action: either a face-to-face appointment or an
agreed follow up date and time.
£138.00 + vat
Member Price
Classroom
1 day
Fanshaws, IMI
8
£156.00 + vat
£183.00 + vat
Classroom
1 day
Fanshaws, IMI
81
COURSE OVERVIEW
Social media is a powerful tool for supporting your professional activities. It can
help you build networks, enhance organisational processes and work practices
and boost your personal career development. If you’ve ever wanted to exploit the
power of social media but didn’t know where to start, this course is for you. The
course covers how social media can help you achieve your own professional goals,
the most common social media platforms and how other organisations and
individuals use social media in a professional context.
It will give you an understanding of how to develop your own personal social media
brand, start an online professional network and how to find diverse new sources of
specialist information. You will consider how social media can be used for
marketing, organising events or managing collaborative and remote-working
projects. Throughout, you will access targeted information delivered across a range
of blogs and social networks.
This course is aimed at professionals who want to integrate social
media into any aspect of their work life.
•Define professional goals in using social media.
•Identify the most personally relevant social media platforms and tools.
•Understand the importance of social media etiquette and appropriate privacy settings.
•Understand how to use social media to stay up to date.
•Understand how to develop a personal social media brand.
•Understand how to build an online professional network.
•Understand how to monitor the effectiveness of social media activity.
•Understand how to avoid information overload.
•Understand how to integrate social media as a tool within the wider organisational practices.
CPD Credit Value 5
Member Price
£70.00 + vat
5 hours
VenueN/A
SOCIAL MEDIA FOR
PROFESSIONALS
82
PROMOTING YOUR
SMALL BUSINESS
COURSE OVERVIEW
The recession has unfortunately hit many
businesses, forcing them to cut costs. This often
starts with marketing, seen as an expense as it is
often not easy to see what the cost produces. But
marketing done properly is an investment, and you
can see what you get for your money. This course
provides practical marketing advice to enable
learners to achieve maximum results for their efforts
and investment. The course looks at why marketing
matters, why potential customers should choose
you, the priorities for success, successful direct
marketing and developing a marketing brief.
This course is aimed at both new and experienced
professionals.
•Understand how to assess current marketing activities
and decide what other types of promotion will work
best for the business.
•Describe what aspects of the business differentiates it
from competitors.
•Understand how to target potential customers and
retain existing customers.
•Understand how to build and develop a targeted
marketing database.
•Understand how to maximise return on investment.
CPD Credit Value 6
Member Price
£70.00 + vat
5 hours
VenueN/A
83
COURSE OVERVIEW
A detailed understanding of your customers or
clients is probably the most important foundation
of every organisation’s marketing effort. Having that
knowledge can make a crucial difference to your
success. It can make your marketing campaigns
hit the bull’s eye every time - or miss with
disastrous results.
In today’s challenging times more organisations are
making greater use of market research than ever
before and that means a working knowledge of
market research is essential.
This course is suitable for professionals from
different functional areas such as development,
marketing, education and membership.
•Understand how to create competitive advantage in
your organisation.
•Understand how to increase sales, fundraising or
membership recruitment by using existing data.
•Understand how to select a market research agency.
•Understand how to clearly define and communicate the
objectives of the research project so that it stays
on track.
•Understand how to use market research to develop
successful new products and services.
CPD Credit Value 5
Member Price
£70.00 + vat
4 hours
VenueN/A
MARKET
RESEARCH
84
PRO SALES SKILLS FOR
PARTS SALES ADVISORS
COURSE OVERVIEW
Selling parts and accessories require sales skills, skills that have to be learned
and practised and practised every day. The difference between serving and selling
is huge, and it is the best trained professional parts and accessories sales advisors
that take advantage of this fact and not just search out each and every sales
opportunity but successfully convert them into valuable sales invoices as well.
This course has been designed to provide parts and accessories sales advisors
with the professional parts and accessories sales skills needed to convert simple
enquiries into valuable sales orders, and to seek out and sell up additional
products when purchase orders are placed.
This course is delivered by Ascari Training and Consulting Ltd.
Parts and accessories sales advisors, parts and accessories managers.
•Identify the importance of the role of the parts sales advisor within the business in
generating sales.
•Describe the skills, attitude, knowledge and behaviours needed to perform the
role effectively.
•Identify how to welcome customers and create a positive first impression.
•Distinguish the difference between the different types of needs, desires and motives.
•Demonstrate how to successfully explore customers’ needs and motives for buying.
•Identify the techniques to manage and lead the parts sales conversation.
•Distinguish the difference between features, uses and benefits.
•Demonstrate how to make sales presentations and match them to the
customers’ requirements.
•Identify the process and learn how to use it to overcome product objections.
•Identify the attitude and skills and behaviours needed to present price with confidence.
•Demonstrate how to secure sales enquiries by converting them into orders.
•Demonstrate the true value of customers.
CPD Credit Value 16
Member Price
£257.00 + vat
Classroom
2 days
Fanshaws, IMI.
85
COURSE OVERVIEW
The role of the trade parts sales representative is critical to the growth of any trade
parts operation. Yet many people even those with experience of the industry, fail to
grasp the principle that a great parts sales representative will be the major driver in
new business acquisition and the fosterer of strong and long term
client relationships.
This course has been designed to provide trade parts sales representatives with
the professional sales and territory management skills needed by field based
personnel in order to succeed. The course encompasses many skills from territory
planning, pre call research and making introductions with impact, to questioning
skills, developing conversational skills, understanding personality types,
presentation skills and of course commitment winning techniques. All of which is
necessary if sales growth is to be achieved.
Parts sales representatives, parts managers with responsibilities for outside sales.
•Define the role of the professional parts sales representative in driving business growth.
•Identify the skills knowledge attitudes and behaviours required to perform the role successfully.
•Identify the role of psychology in trade sales development.
•Identify the different drivers of personality types.
•Identify how to create time efficient journey plans.
•Describe pre-visit sales activity.
•Identify how to make a positive introduction.
•Explain how to lead and manage the conversation to explore the needs and motives of
the customer.
•Demonstrate how to make powerfully persuasive sales presentations.
•Identify how to meet sales objections and successfully overcome them.
•Demonstrate how to use commitment techniques to win business.
CPD Credit Value 23
Member Price
£340.00 + vat
Classroom
3 days
Fanshaws, IMI.
PRO SALES SKILLS FOR PARTS
SALES REPRESENTATIVES
86
MERCHANDISING
TO DRIVE PARTS SALES
COURSE OVERVIEW
It does not matter where you shop, or how you shop,
you will be subjected to terrific merchandising
techniques each and every time you enter a
business. Regardless of whether it is a fuel station, a
supermarket, or a home DIY store, the company you
visit will have spent a considerable amount of
energy merchandising their store for three
objectives: to help you make impulse purchases,
pre-condition your mind for future visits, and of
course, satisfy the demand that motivated you to
visit to the store.
You too can learn these techniques that make great
retailers so successful, from the theory behind what
makes parts and accessories customers buy and
how they buy, to practically merchandising parts and
accessories displays to generate additional business.
Parts & accessories sales advisors, parts &
accessories supervisors with responsibilities for
merchandising and display.
•Distinguish the difference between the role of
marketing and merchandising.
•Identify the various psychological factors that drive
customers to buy.
•Identify how customers prefer to shop.
•Identify how to conduct a customer flow analysis.
•Identify how to plan the store for effective customer flow.
•Distinguish between vertical and horizontal merchandising.
•Identify the various merchandising medium available to use.
•Identify how to plan the store.
•Identify how to plan physical merchandising and display
of product.
•Demonstrate how to merchandise product and displays.
CPD Credit Value 16
Member Price
£257.00 + vat
Classroom
2 days
Fanshaws, IMI.
87
COURSE OVERVIEW
Parts telemarketing is undoubtedly the single most difficult sales
role in the parts business, yet despite this and far too often,
businesses underestimate the skills, attitudes and behaviours
required by personnel to perform this role competently.
This course has been designed to provide parts telemarketing
personnel with the attitudes, skills, knowledge and behaviours
needed to make successful out bound business to business sales
calls to parts customers.
Parts and accessories tele-sales personnel, and parts sales staff
who have responsibility for making outbound B2B calls.
•Identify the differences between receiving incoming sales enquiries and
making outgoing B2B trade parts calls.
•Identify the attitudes and behaviours needed to excel in this role.
•Identify the importance of the tone, timbre and words used in this role.
•Describe the psychological events that the customer must experience if
the call is to be successful.
•Identify the importance of the first 30 seconds of the call.
•Identify how to motivate the customer.
•Describe how to explore and create customer needs.
•Identify how to make an effective and dynamic sales presentation over
the telephone.
•Describe how to overcome sales resistance.
•Identify how to close on the sales objectives.
CPD Credit Value 16
Member Price
£227.00 + vat
Classroom
2 days
Fanshaws, IMI.
PRO TELEPHONE SALES SKILLS
FOR OUTBOUND PARTS
TELEMARKETING TEAMS
88
PRO TELEPHONE SKILLS
FOR PARTS SALES ADVISORS
COURSE OVERVIEW
The telephone is the greatest single medium by which retail and
trade parts and accessories customers place the majority of their
sales enquiries or orders. Because of this every business needs to
be on top of their game with regards to the way in which customer
calls are received and how the opportunity for generating sales
is managed. This course has been designed to equip parts teams
with the professional telephone skills needed in order to create a
positive impression of the company and to generate parts
business from the incoming call.
Parts and accessories sales advisors, parts and accessories
administration staff and parts and accessories supervisors.
•Identify how customers react to the manner in which telephone
enquiries are handled by different companies and personnel.
•Identify the expectations of customers, prospective customers and
parts and accessories sales teams.
•Identify how to exceed the needs and expectations of customers and
prospective customers.
•Distinguish the differences between auditory and visual communication.
•Describe the attitude and behaviour needed by parts and accessories
sales advisors when responding to telephone calls.
•Describe the importance of the Pro Telephone Skills Process.
•Identify the individual steps that make up the Pro Telephone
Skills Process.
•Demonstrate how to successfully use the Pro Telephone Skills Process.
14
£128.00 + vat
£151.00 + vat
Classroom
1 day
Fanshaws, IMI.
89
INTRODUCTION TO DAILY
RENTAL OPERATIONS
COURSE OVERVIEW
COURSE OVERVIEW
This course explores all aspects of leasing and
contract hire from initial customer contact, to the
legalities of taxation and VAT during the contract.
It is open to all staff who have contact with private
or business customers and covers all aspects of the
role including the legislation surrounding the supply
of vehicles on a lease. The workshop is very
interactive with lots of group discussion and
learners are encouraged to bring a list of their
questions with them. In addition, a section is
dedicated to the Financial Conduct Authority’s
rules and regulations.
This course explores all aspects of daily rental
operations from initial customer service skills to the
legalities of taking a minibus overseas. It is open to
all staff who have contact with private or business
customers and covers all aspects of the role
including legislation surrounding daily rental. The
course is very interactive with lots of group
participation sessions and presentations.
All daily rental staff.
All leasing and contract hire sales staff.
•Develop customer service skills to accurately qualify
customer requirements.
•Understand legislation affecting rental companies.
•Understand insurance practice and tariff interpretation.
•Understand recent and forthcoming taxation and
legislation changes.
•Understand overseas rentals and renters.
•Describe rental legislation in respect of light commercial
vehicles and minibuses.
•Describe the benefits of maintenance.
•Understand financial products and their tax and
VAT treatment.
•Understand the BVRLA’s Damage Recharge Policy.
•Explain what is required to help with proposing deals.
CPD Credit Value 8
CPD Credit Value 15
Member Price
£172.00 + vat
Member Price
£343.00 + vat
Classroom
1 day
Fanshaws, IMI.
Classroom
2 days
Fanshaws, IMI.
ANNUAL LEASING AND
CONTRACT HIRE UPDATE
TECHNICAL: HYBRID AND ELECTRIC VEHICLES
90
TECHNICAL
HYBRID AND
ELECTRIC VEHICLES
“Personal development is important in
any role. It helps you to be ready for any
future changes in the industry.”
91
COURSE OVERVIEW
Clearly, there are safety issues when working with
hybrid vehicles. Hybrid vehicle batteries and motors
have high electrical and magnetic potential that
can severely injure or kill if not handled properly. It
is essential that you take note of all the warnings
and recommended safety measures outlined by
manufacturers and in this course. This course is an
overview of safety, electrical hybrid, hydraulic hybrid,
and compressed air hybrid cars.
industry or those who have been working for some time
and want to consolidate their experience.
•Understand component location and layouts.
•
Understand high voltage and highly magnetic locations.
•Understand what to do before, during, interrupted, and
after maintenance.
•
Explain operating nodes and driving cycles.
CPD Credit Value 3
Member Price
£10.00 + vat
2 hours
VenueN/A
HYBRID CARS
OVERVIEW
92
ELECTRIC VEHICLES
INTRODUCTION
COURSE OVERVIEW
This course will enable you to develop a general
understanding of electric vehicles. It will provide you
with an understanding of the different types as well
as their history, costs and operation.
(This course will be available from September 2016.)
Technicians, recovery and emergency services,
technical trainers, assessors and electric vehicle owners.
ELECTRIC VEHICLES:
SAFE WORKING,
TOOLS AND HAZARD
MANAGEMENT
COURSE OVERVIEW
This course will enable you to develop an
understanding of the importance of health and
safety in the electric vehicle and general work place.
It will provide you with an understanding of hazard
management and high voltages. Tools and
equipment are covered too.
•Describe types of electric vehicle and the electric
vehicle market.
•Understand the EV experience, history of EVs
and Formula-e.
•
Understand electricity costs.
•
Explain end of life processes.
•
Understand emissions.
•
Describe autonomous cars and hacking cars.
•Understand general safety precautions, hazard
management, fire risks and controls.
•Explain high voltage safety precautions and risks of
working with EVs.
•Explain AC and DC Electric shock and
protection devices.
•Understand work categories (before, during,
interruptions and after).
•Describe tools and equipment, including high voltage
tools and on-board diagnostics.
CPD Credit Value 10
CPD Credit Value 10
Member Price
£35.00 + vat
Member Price
£35.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
93
ELECTRIC VEHICLE
TECHNOLOGY
COURSE OVERVIEW
understanding of the electric vehicle technology in
general. It will provide you with an understanding of
how electric vehicles are classified and configured
as well as looking at associate regulations.
COURSE OVERVIEW
understanding of the basic electrical and electronic
principles to assist you in understanding more
complex aspects of electric and hybrid vehicles.
•Understand electron and conventional flow and the
effects of current flow.
•
Explain fundamental quantities, definitions and laws.
•Understand conductors, insulators, semiconductors
resistors and circuit networks.
•
Identify electric vehicles, cables and components.
•
Explain hybrid electric vehicle layouts.
•
Understand classifications and configurations.
•
Explain hybrid control systems.
•
Describe ECE R100.
•Explain magnetism, electromagnetism and
electromagnetic induction.
•
Describe electronic components and ICs.
CPD Credit Value 10
CPD Credit Value 10
Member Price
£35.00 + vat
Member Price
£35.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
ELECTRIC VEHICLE:
ELECTRICAL AND
ELECTRONIC PRINCIPLES
94
95
ELECTRIC VEHICLE
MOTORS AND
CONTROL SYSTEMS
COURSE OVERVIEW
understanding of the different types of electric
vehicle battery. The two most common types are
alkaline and lithium-ion, but the technology is
changing all the time. It will also provide you with
an understanding of fuel cells, super-capacitors
and flywheels when used with hybrid vehicles as
a form of energy storage.
COURSE OVERVIEW
understanding of the different types of motor used
on electric vehicles. It will also provide you with an
understanding of the associated control systems.
•Explain construction and function of electric motors.
•Understand battery life and recycling.
•Understand the following types of electric vehicle
batteries; lead-acid batteries (Pb-Pb02), alkaline (Ni-Cad,
Ni-Fe and Ni-MH), sodium-nickel chloride (Na-Ni-Cl),
sodium sulphur (Na-S) and lithium-ion (Li-ion).
•
•Understand the different types of motor used on electric
vehicles; asynchronous motors, synchronous motors,
DC motors, electronically commutated motors and
switched reluctance motors.
•
Understand motor torque and power characteristics.
•
Understand control systems and sensors.
Understand fuel cells, super-capacitors and flywheels.
CPD Credit Value 10
CPD Credit Value 10
Member Price
£35.00 + vat
Member Price
£35.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
ELECTRIC VEHICLE
BATTERIES
96
ELECTRIC VEHICLE
CHARGING
ELECTRIC VEHICLE
MAINTENANCE, REPAIRS
AND REPLACEMENT
COURSE OVERVIEW
understanding of the electric vehicle charging
systems and associated infrastructure. It will provide
you with an understanding of different charging
methods as well as wireless power transfer. The
course will also include a solar charging case study.
Understand infrastructure and standardisation.
•Explain de-energising and re-energising.
•Explain charging plugs, time, cost, modes
and communication.
•
Understand inspection of high voltage components.
•Understand the removal and replacement process of
high voltage and low voltage components.
•Understand vehicle-to-grid technology and
Tesla Powerwall.
•
•Describe wireless power transfer
(stationary and dynamic).
CPD Credit Value This course will enable you to develop an
understanding of the different methods
necessary when working on electric vehicles. It will
also provide an understanding issues associated
with roadside assistance and first responders.
•
COURSE OVERVIEW
Explain results, records and recommendations.
•Understand issues associated with roadside assistance,
repairs, recovery and emergency response.
10
CPD Credit Value 10
Member Price
£35.00 + vat
Member Price
£35.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
97
COURSE OVERVIEW
understanding of the range of technologies in
use on different types of electric vehicle.
•Understand and answer questions on the following;
General Motors EV-1, Nissan LEAF 2016, GM Volt 2016
(USA version), Tesla Roadster, Honda FCX Clarity,
Toyota Mirai, Honda light hybrids, Bosch parallel
full-hybrid and Volkswagen Golf GTE.
CPD Credit Value 10
Member Price
£35.00 + vat
8 hours
VenueN/A
ELECTRIC VEHICLE
CASE STUDIES
98
HYBRID AND ELECTRIC VEHICLE:
ROUTINE MAINTENANCE
COURSE OVERVIEW
All vehicle repair professionals should attend training before
attempting to service or repair any hybrid or electric vehicle, given
the safety critical procedures that must be adhered to during
maintenance. Workshop staff and technicians require a complete
awareness of the risks and hazards associated with HEVs and
must follow the recommended safety measures required during
maintenance. This is essential, not just for the safety of the
technician, but any employees or customers who may come into
contact with the vehicle whilst in the workshop.
This course is delivered by Bosch. Successful learners will achieve IMIAL
Level 2 Award in Routine Maintenance Activities on Electrically Propelled
Vehicles (Ref 600/0526/9).
Vehicle technicians who must have a minimum Level 2 qualification
in automotive service and repair. Alternatively they must have at
least 2 years practical experience in automotive service and
diagnostics. The course is not suitable for junior technicians or
members of staff that will not be carrying out work on
these vehicles.
•Identify high voltage components on the vehicle and the dangers
they present.
•Understand safe maintenance and repair methods when working on
hybrid vehicles.
•Understand how to ensure the vehicle is safe to work on before routine
service procedures are carried out.
30
£378.00 + vat
£405.00 + vat
Classroom/workshop
2 days
VSH24.1
99
COURSE OVERVIEW
Technicians require the knowledge and skills to be able to safely
remove and replace HV components for Hybrid and Electric
Vehicles. With Hybrid Electric Vehicles (HEV’s) increasing in
popularity, garage technicians will become increasingly involved in
the servicing and repair of HV systems. The technological
developments utilised within HEV’s, along with the critical safety
measures are very different from traditional vehicles. This course
is required for technicians who maintain and repair high voltage
technology vehicles, including the hybrid or electric drive system.
The course content, compiled by Bosch, provides the knowledge
required to diagnose and work safely around a vehicle’s high
voltage system whilst carrying out repairs or replacing parts.
This course is delivered by Bosch. Successful learners will achieve IMIAL
Level 3 Award in Electrically Propelled Vehicle Repair and Replacement
(Ref:600/0527/0).
Vehicle technicians who hold a vehicle maintenance and repair
level 2 qualification or have a minimum of 2 years experience.
Additionally the achievement of the IMIAL Level 2 Hybrid &
Electric Vehicle Award is mandatory.
•Understand how to work safely on hybrid and related vehicle systems.
•Carry out high voltage system diagnosis using a range of diagnostic
test equipment.
•Understand removal and replacement techniques of typical
system components.
VSH25
70
£378.00 + vat
£405.00 + vat
Classroom/workshop
2 days
HYBRID AND ELECTRIC VEHICLE
- REPAIR OR REPLACE
HV COMPONENTS
100
ELECTRIC AND SERIES
HYBRID VEHICLE
AWARENESS
ROUTINE MAINTENANCE
AND OPERATION OF
ELECTRIC AND SERIES
HYBRID VEHICLES
COURSE OVERVIEW
This one day course is designed to give the learner
an understanding of the principles of full electric and
hybrid vehicles and will deliver the construction,
operation and identification of all of the main
components and also the key safety aspects when
working with high voltage systems. Learners will be
able to achieve the level 1 Award in Electric Vehicle
Awareness through completion of a knowledge
assessment. The learner should have an
understanding of key fundamentals of automotive
technology, including electrics to attend this course.
This course is delivered by Calex UK.
To note: There is an additional cost to receive the
qualification certificate upon successful completion
of the assessment. Please call for details.
COURSE OVERVIEW
This two day course provides the learner with an
advanced level of knowledge about the function
and operation of electric and hybrid vehicle systems.
The learner will also gain a full understanding of the
importance of carrying out a manual service
disconnection procedure and the implications if
the vehicle was not fully powered down, and how
important it is for them and any supporting colleges
to work safely when carrying out investigations on
electric or hybrid vehicles. The learner should have
an understanding of key fundamentals of automotive
technology, including electrics, to attend this course.
Upon successful completion of an assessment
learners will achieve a Level 2 Award in Routine
Maintenance Activities on Electronically
Propelled Vehicles.
Technicians, Recovery Service, Technical Trainers
and Assessors.
Technicians, Recovery Service, Technical Trainers
and Assessors.
•Understand the construction and operation of electric
and series hybrid vehicles.
•
Identify the main components.
•Understand the construction and operation of electric
and hybrid vehicles.
•Describe the operation and function of the
main components.
•Identify the main components and describe their
operation and function.
•Understand how to operate in a safe manner when
working on high voltage vehicles.
•Carry out specific isolation procedures to ensure the
vehicle is safe before carrying out service work.
•Work safely with high voltage vehicles.
CPD Credit Value £250.00 + vat
Member Price
£280.00 + vat
Non-Member Price Classroom/workshop
1 day
VenueVarious
£420.00 + VAT
£450.00 + VAT
Classroom/workshop
2 days
VenueVarious
101
COURSE OVERVIEW
This course covers the working principles of an Electronic
Regenerative Braking System and how the vehicle reacts
during brake regeneration and also during failure. It includes
an overview of the hydraulic/electronic braking system for
regenerative activities, fail safe systems, brake by wire and stroke
simulation. Learners will assess system schematics, system
functionalities and system fault scenarios and have an introduction
to rolling road brake simulation testing and analysing the data
available (subject to access of rolling road for simulated testing).
Vehicle technicians who have completed a full level 3 qualification
in vehicle maintenance and repair or related manufacturers training,
trainers/college lecturers, vehicle collision examiners or anyone
who has a relevant qualification, a good knowledge of hybrid and
electric vehicles and epicyclical gear trains, working hazards and
immobilisation procedures.
•Understand the working principles of an Electronic Regenerative
Braking System.
•Assess system schematics, system functionalities and system
fault scenarios.
•Identify what system data can or could be available to use as
confirmation of failure.
•Identify driver inputs and how system reaction effects vehicle stability.
•Understand how the vehicle reacts if the electronic system defaults.
8
£250.00 + vat
£280.00 + vat
Classroom/workshop
1 day
Various. Bespoke in house option available
(Subject to access of rolling road for simulated testing)
INTRODUCTION TO ELECTRONIC
REGENERATIVE BRAKING
SYSTEMS FOR HYBRID
AND ELECTRIC VEHICLES
TECHNICAL: DIAGNOSTICS
102
TECHNICAL
DIAGNOSTICS
“Continuing learning is valuable both
from a personal and a professional
point of view.”
103
COURSE OVERVIEW
All technicians require electrical system know-how and fault
finding skills to work on modern vehicle systems. The content of
this course is essential knowledge for the development of a
technician’s diagnostic capability. The overall learning goal is to
provide learners with a working knowledge of standard electrical
test procedures and how they are applied correctly.
These tests allow learners to perform electrical confirmation checks
with confidence when carrying out diagnostic routines.
Attendance is not necessary for technicians who are already
proficient in electrical circuit testing theory and practice.
This course is delivered by Bosch and upon successful completion qualifies
for IMI Quality Assured Programme (QAP) certification.
Vehicle technicians who are familiar with the operation of a
typical digital multimeter and can use it correctly on
automotive applications.
•Understand a typical system wiring diagram to identify electrical components.
•Identify the current paths connecting components to control unit(s) of
a system.
•Understand how to use electrical test equipment correctly on vehicle
system circuits.
•Carry out test procedures using voltage, resistance and
current measurement.
•Understand how to carry out test procedures using voltage drop
method to indicate circuit faults.
•Understand how to use equipment designed to test battery and
circuit condition.
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
VSE1
ESSENTIAL TEST PROCEDURES
104
DIAGNOSTIC
TECHNIQUES
MOTORCYCLE DIAGNOSTIC
PRINCIPLES
COURSE OVERVIEW
COURSE OVERVIEW
Diagnostics or fault-finding is a fundamental part
of an automotive technician’s work. The subject of
diagnostics does not relate to individual areas of the
vehicle. If your knowledge of a vehicle system is at
a suitable level then you will use the same logical process for diagnosing the fault, whatever the
system. This course is about the diagnostic process,
data sources, diagnostics on paper, mechanical and
electrical diagnostics.
This course is designed to give the learner an
insight into modern motorcycle electronic systems
and be able to carry out accurate diagnosis. Starting
with dashboard blink codes through to serial
diagnosis and the latest CAN Bus systems the
learner will be led through effective diagnosis
procedures carried out on engine management, ABS
and body control systems. This includes fault code
reading, live parameters, data recording, carrying
out activations and making settings and
adjustments on live motorcycles in the workshop.
Wiring diagrams and technical data will be
referenced and applied during the course.
This course is delivered by Texa UK Limited and upon
successful completion qualifies for IMI Quality Assured
Programme (QAP) certification.
Motorcycle workshop technicians who are
involved in the diagnosis and repair on modern
electronic systems.
•Understand logic and terminology and the six
stage process.
•Explain the different sources of information for
diagnostic work.
•Understand concern, cause, correction and root
cause analysis.
•
•Understand electronic systems used on modern
motorcycles including petrol injection, CAN Bus
and ABS.
Describe test lights and analogue meters.
•Understand volt drop testing and testing for short
circuits to earth.
•Connect diagnostic equipment and make serial diagnosis
on a range of electronic systems on a motorcycle.
•Understand flight recorders tests and black
box technique.
•Utilise the data from diagnostic equipment to make
accurate system diagnosis on these systems.
CPD Credit Value CPD Credit Value 5
Member Price
Member Price
£10.00 + vat
Non-Member Price Non-Member Price £20.00 + vat
Course Format Course Format Course Duration E-learning
4 hours
VenueN/A
9
£126.00 + vat
£140.00 + vat
Classroom/workshop
1 day
Texa UK Ltd training centre,
Nelson, Lancashire
105
COURSE OVERVIEW
The emphasis on this course is on diagnostic practical skills.
Bosch diagnostics testers are computer based and can store and
display a vast array of information. The aim of this course is to
explain and demonstrate how the information at hand can be
used in an integrated way to affect a logical diagnostic procedure.
Additionally the course will cover some of the lesser known
variations of fault codes, actual values, adjustments and special
functions found with Esi[tronic} 2.0 software. This course is not
suitable for new users of KTS 3XX, 5XX or 6XX diagnostic testers.
This course is delivered by Bosch.
This course is ideally suited to technicians currently using Bosch
KTS 3XX, 5XX and 6XX diagnostic testers, and have already
attended the Bosch course coded WTE1. It is also useful for
technicians looking to improve their diagnostic skills whilst
developing an understanding the full functionality of Bosch
diagnostic equipment with a view to purchasing it in the future.
•Understand how to carry out control unit diagnosis test routines for
error memory, actual values, actuator test, adjustments and settings and
special feature test modes.
•Understand how to access and use a selection of specific fault codes,
actual values (live data) within Esi[tronic 2.0 software.
•Understand how to complete a set of system tests using the linked
functions of SD, SIS/CAS and the built in multimeter and oscilloscope
test tools in a logical diagnostic procedure.
VSTD33
8
£166.50 + vat
£185.00 + vat
Classroom/workshop
1 day
UNDERSTANDING DIAGNOSTIC
FAULT CODES AND LIVE DATA
106
AUTOMOTIVE
AIR CONDITIONING
SYSTEMS DIAGNOSTICS
ADVANCED
DIAGNOSTICS
COURSE OVERVIEW
This course contains interactive modules using a
simulated multimeter and vehicle system to help
you learn the correct diagnostic process for finding
faults. A multimeter can be set to the appropriate
range for a test, and then the leads of the meter
moved to make connections to a circuit, or
representation of a system on a vehicle. The meter
will then give readings that have to be interpreted
before you decide on the next test to carry out.
The results of several tests will allow a diagnosis to
be made.
COURSE OVERVIEW
This course provides knowledge essential to the
servicing of vehicle air conditioning systems, and
also covers the required underpinning knowledge
and practical skills for technicians intending to
undertake the assessment for refrigerant handling
certification. EU legislation requires all technicians
involved in the servicing, recharging and repairs to
vehicle air conditioning in passenger cars and light
vans to be certified to carry out this work.
completion qualifies for IMI Quality Assured
Experienced vehicle technicians who wish to develop
their diagnostic skills or those who have been working
for some time and want to consolidate their experience.
Note: Air conditioning technician assessment for
certification is conducted separately from this course.
Vehicle technicians who ideally have some prior
knowledge of the operation of automotive air
conditioning systems and the typical service
equipment used.
•Understand how to diagnose and rectify faults in light
vehicle systems.
•
Understand diagnostic principles.
•Understand battery, starting, charging, interior lighting,
exterior lighting and screen wiper diagnostics.
•Identify all the main components of an automotive air
conditioning system and state their function.
•Complete a typical automotive air conditioning service
using a Bosch Air Conditioning recovery unit.
•Demonstrate safe working practices.
•Understand air conditioning service health and
safety procedures.
£0 + vat
£30.00 + vat
E-learning
8 hours
VenueN/A
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
VSB26
107
UNIT INJECTOR SYSTEM
DIAGNOSIS
COURSE OVERVIEW
COURSE OVERVIEW
Technicians who need to be involved in system
testing, fault diagnosis and repair of Common Rail
Diesel systems will find this course of great value.
The course will introduce learners to Bosch
Common Rail technology and provide information on
system diagnosis and practical awareness of safety
related procedures. Technicians will gain an in-depth
knowledge of the hydraulic and electronic system
functions and the fault diagnosis processes using
the latest Bosch equipment, use will also be made
of additional specific test equipment for common rail
system pressure testing.
This course is designed to provide technicians with
diagnostic testing skills on Bosch Unit Injection
systems fitted to diesel passenger cars and light
vans. The operation of the system sensors and
hydraulic components is covered in depth, along
with vital information for the safe testing of
components and correct fault diagnosis.
Interpretation and analysis of the various system
inputs and outputs is integral to a good
diagnostic process.
This course is not suitable for technicians without
previous training or experience in diesel injection.
A series of tests are conducted using an
oscilloscope, along with other Bosch test equipment
for a variety of system diagnosis procedures. This
course is not suitable for technicians without
previous training or experience in diesel injection.
Vehicle technicians competent with gasoline
injection systems who are already familiar with the
essentials of diesel car and light van technology.
Vehicle technicians competent with gasoline
injection systems and are already familiar with the
essentials of diesel car and light van technology.
•Understand how to carry out diagnostic tests on a high
pressure fuel systems.
•Understand safe working practices.
•Identify fuel system faults and confirm repair requirements.
•Identify electrical component faults and confirm
repair requirements.
•Identify and state the function of sensors, actuators and
components of Unit Injection systems.
•Carry out key test procedures used for the diagnosis of
Unit Injector systems.
•
Identify fuel system faults and confirm repair requirements.
•Identify electrical component faults and confirm repair
requirements.
VSD15
17
Member Price
£370.00 + vat
Non-Member Price Classroom/workshop
2 days
VSD16
10
£166.50 + vat
£185.00 + vat
Classroom/workshop
1 day
COMMON RAIL
SYSTEM DIAGNOSIS
108
ON-BOARD
DIAGNOSTICS
OSCILLOSCOPE
DIAGNOSTICS
COURSE OVERVIEW
COURSE OVERVIEW
On-Board Diagnostics or OBD, was the name
given to the early emission control and
engine-management systems introduced in cars.
OBD systems have been developed and enhanced
in line with US government requirements into the
current OBD2 standard which applies to all cars
sold in the US from 1996. EOBD2 is the European
equivalent of the American standard and applies to
gasoline/petrol cars sold in Europe from 2001 (and
diesel cars three years later). This course is about
OBD monitors, scanners, and ECU fuel
trim diagnostics.
This course outlines the methods used and the
results of using an oscilloscope to test a variety
of systems. It will be a useful reference as all the
waveforms shown here are from a correctly
operating system. The course will be split into four
main sections – sensors, actuators and ignition and
other components.
•
Understand sensors and waveforms.
•
Understand actuators and waveforms.
•Explain ignition primary waveforms and secondary
waveforms.
•
Explain the history of the emissions control legislation.
•
Understand fault codes and P Code composition.
•
Describe on-board diagnostic monitors.
•Understand alternator, relative compression petrol and
CAN-H and CAN-L waveforms.
•Understand OBD scanners, diagnostic connectors and
Controller Area Network (CAN).
•
Understand smartphone and tablet applications.
•
Explain long and short term trim values.
•
Explain fuel trim diagnostics
CPD Credit Value 5
CPD Credit Value 5
Member Price
£10.00 + vat
Member Price
£10.00 + vat
4 hours
VenueN/A
4 hours
VenueN/A
109
COURSE OVERVIEW
The oscilloscope is now a standard piece of
diagnostics equipment for the modern automotive
technician in the workshop. The ability to test and
read the signals passing between electronic
systems and the respective actuators or sensors is
now a ‘must have’ skill set for the job.
This course will enable the technician to
competently operate an oscilloscope and use all its
functions to aid in the diagnosis of vehicle systems.
This course is essential for all technicians other than
those who already use an oscilloscope regularly
during vehicle system diagnosis work.
Vehicle technicians who are fully conversant with
the electrical values of voltage, current and
resistance and the use of a digital multimeter.
•Connect a typical automotive oscilloscope to a
vehicle system component or wiring to display a signal
wave form.
•Adjust common oscilloscope controls and settings
to manipulate the signal displayed so that it can
be analysed.
•Monitor, analyse and compare signal wave forms to
determine indications of component or wiring faults.
VSTD9
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
OSCILLOSCOPE
OPERATION AND
SIGNAL TEST METHODS
110
111
ENGINE MANAGEMENT:
SPARK IGNITION AND
DIAGNOSIS
COURSE OVERVIEW
COURSE OVERVIEW
This course provides technicians with the skills
and knowledge to test and diagnose engine
management systems with confidence. It gives
learners a sound working knowledge of all of the
components within a typical engine management
system and how to test them. This is done via a mix
of classroom theoretical sessions and workshop
practical tests to build the skills in a step by step
manner. This course also provides the foundation
knowledge for progression onto further Bosch
engine management training courses - both
diesel and petrol.
This course is relevant to all technicians involved
in the diagnosis and repair of petrol engine
management systems. While some operating
conditions and faults can be indicated by the use of
a diagnostic tester, an ignition oscilloscope is a vital
diagnostic tool, and an understanding of ignition
waveforms can aid in diagnosing combustion faults
and the ignition system performance.
Vehicle technicians competent in the use of an
automotive system diagnostic tester, a digital
multimeter and an oscilloscope.
Vehicle technicians who have some prior experience
in using an oscilloscope.
•Complete tests to prove the integrity of fuel supply
sub-systems.
•Understand the working principles of ignition
system components.
•Carry out diagnostic tests to display diagnostic data
and fault codes.
•Interpret diagnostic data and utilise additional settings
and functions.
•Describe the working principles of all key engine
management components.
•Connect and use an oscilloscope to display
Ignition waveforms.
•Interpret Primary and Secondary ignition oscilloscope
displays and data.
•Carry out ignition diagnostic tests to indicate ignition
system and engine management system faults.
•Perform oscilloscope testing to identify faults in
components or wiring.
CPD Credit Value The course covers all spark ignition technologies
and will provide learners with an in-depth
understanding of the ignition process and analysis
of ignition related faults.
17
£333.00 + vat
Member Price
VSG5
Classroom/workshop
2 days
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
VSG2
ENGINE MANAGEMENT:
DIAGNOSIS OF UNIVERSAL
COMPONENTS
112
GASOLINE DIRECT INJECTION
SYSTEM DIAGNOSIS
COURSE OVERVIEW
Technicians with a good understanding of manifold fuel injection
systems can advance their skills by attending this in-depth, practical
training on typical Gasoline Direct Injection applications. The
system variants, components used, operating modes and system
diagnostics are all covered in this course.
The theoretical knowledge gained will supplement the practical
exercises completed during training, where system diagnostics
using serial port data and testing of the system components
using an oscilloscope will form an integral part of the course.
Vehicle technicians who are familiar with manifold type gasoline
injection systems.
•Identify and state the function of a typical Bosch GDI system including
the operating modes, sensors and actuators.
•Utilise serial diagnostic data and an oscilloscope for the testing of
system component input and output signals.
•Understand effective test procedures to diagnose typical system faults.
•Understand test outcomes to determine system or component repairs.
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
VSG11
113
COURSE OVERVIEW
This course is for technicians who carry out gasoline emissions
testing or utilise gas readings in the analysis of engine running
faults. The aim is to provide learners with the skills and
knowledge required to identify emissions related problems and
make effective use of emissions test data for engine management
system diagnosis. Identification of faults using tail-pipe gas
indications requires a thorough understanding of the gasses
involved and the related ECU controls.
Techniques covered include testing of the system via analysis of
the exhaust gasses using emissions test equipment, alongside
oscilloscope testing of the oxygen sensors and interrogation of the
onboard self-diagnosis system.
Vehicle technicians with a sound knowledge of spark ignition
engine management diagnostics, are familiar with the use of a
typical 4-gas analyser and proficient in the operation of an
oscilloscope and a diagnostic tester.
•Distinguish the fault indications made by each of the individual
exhaust gasses.
•Understand how to use gas readings to aid the pinpointing of engine
running faults.
•Carry out diagnostic test routines to enable the correlation and
assessment of exhaust gas values with diagnostic port information.
•Utilise all available OBD diagnostic modes for the evaluation of
vehicle faults.
VSG17
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
GASOLINE ENGINE EMISSIONS
ANALYSIS AND OBD
TECHNICAL: ELECTRICAL AND ELECTRONIC SYSTEMS
114
TECHNICAL
ELECTRICAL AND
ELECTRONIC SYSTEMS
“Logging CPD allows me to fully monitor
my achievements and therefore reflect
on my learning needs.”
115
BODY ELECTRICAL
SYSTEMS
COURSE OVERVIEW
COURSE OVERVIEW
When a current flows in a circuit, it can produce only
three effects – heat, magnetic and chemical. The
heating effect is the basis of electrical components
such as lights and heater plugs. The magnetic effect
is the basis of relays and motors and generators.
The chemical effect is the basis for electroplating
and battery charging. This course is about electricity
and the atom, basic circuits and magnetism,
electrical components, electronic components,
digital systems, vehicle computer systems, and
central electrical control.
This course will cover body electrical systems including washers, wipers, horns, obstacle avoidance
and cruise control, mobile multimedia, seats, mirrors,
roofs, central locking, security systems, starting
control, and safety systems.
•Understand wiper blades, linkages and motors, washer
and wiper circuits.
•
Explain horns, obstacle avoidance and cruise control.
•
Explain in car entertainment (ICE) systems.
•Understand the electrical movement of seats, mirrors,
sunroofs, central locking and windows.
•Understand light vehicle electrical and
electronic principles.
•Understand security systems, security coded ECUs and
passive anti-theft systems (PATS).
•Describe electron flow and conventional flow,
and effects of electricity.
•Understand electronic safety systems including passive
and active safety, air bags and belt tensioners.
•Understand voltage, current, resistance and power,
Ohm’s law and the power equation.
•Understand magnetism, electromagnetism and
electromagnetic induction.
•Explain basic electronic components and circuits,
digital circuits and systems.
CPD Credit Value 9
CPD Credit Value 9
Member Price
£15.00 + vat
Member Price
£15.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
ELECTRICAL AND
ELECTRONIC PRINCIPLES
116
HEATING, VENTILATION
AND AIR CONDITIONING
LIGHTING
AND INDICATORS
COURSE OVERVIEW
COURSE OVERVIEW
Fresh air helps to keep the driver of a vehicle alert.
Most cars now allow a wide range of settings for
ventilation. This course is about ventilation systems,
vehicle heating, air conditioning fundamentals, air
conditioning components, air conditioning systems,
pollen filters and other heating systems.
Vehicle lighting systems are very important,
particularly where road safety is concerned. If
headlights were suddenly to fail at night and at high
speed, the result could be serious. This course is
about lighting systems, stoplights and reverse lights,
interior lighting, lighting circuits, indicators and
hazard lights, and other lighting technology.
•Describe blower motors, heat control, air-cooling
and cooling fans.
•Understand basic lighting circuits and real
circuit operation.
•Understand the principle of air conditioning
and refrigerants.
•Describe the different types of bulbs, headlight
reflectors and lenses.
•Explain the main components of an
air conditioning system.
•Understand the operation of air conditioning systems.
•Explain headlamp levelling and alignment and
self-levelling lights.
•Explain other heating systems such as screen heating,
seat heaters, mirror heaters and cab heaters.
•Understand stoplights, reverse lights, interior lighting,
indicators and hazard lights.
CPD Credit Value 9
CPD Credit Value 9
Member Price
£15.00 + vat
Member Price
£15.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
117
ENGINE ELECTRICAL
SYSTEMS
COURSE OVERVIEW
COURSE OVERVIEW
This course will cover monitoring and
instrumentation including sensors, gauges,
instrument displays, vehicle conditioning monitoring,
digital instrumentation systems, global positioning
systems, and drowsiness detection.
A good supply of electric power is necessary for
modern vehicles. Many components, that were
once mechanically operated, are now driven by
small electric motors and controlled by
microprocessors. This course is about battery
construction, state of charge, types, charging, testing
and diagnostics. It also covers the starting system
and starting system testing, the charging system and
charging system testing, alternator developments,
and stop-start control.
•Understand sensors, speed, position, temperature,
bulb failure, fluid level, brake pad wear and lights
in operation.
•
Understand thermal, moving iron and air cored gauges.
•Understand cable and electronic speedometers and
rev-counters/ tachometers.
•Understand how light vehicle batteries, starting and
charging systems operate.
•Explain instrument displays and display techniques,
including head up displays.
•
Understand vehicle condition monitoring.
•
Describe GPS, triangulation and dead reckoning.
•Understand relative density readings, discharge testing,
volt amp tester and conductance tests.
•
•
CPD Credit Value Explain start/stop systems and electronic starter control.
•Explain rectification, voltage regulation, and
charging circuits.
9
Understand LIN interface and intelligent charging.
CPD Credit Value 9
Member Price
£15.00 + vat
Member Price
£15.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
MONITORING AND
INSTRUMENTATION
118
INTRODUCTION TO
PASSTHRU TECHNOLOGY
AIRBAG AND
SUPPLEMENTARY
RESTRAINT SYSTEM
COURSE OVERVIEW
Vehicle manufacturers are required to make any
emissions related software updates for their vehicles
available to all garages and technicians by way of a
common standard known as J2534. The SAE J2534
PassThru standard defines a common
communication driver that can be used for ECU
diagnostics and reprogramming on vehicles. This
course provides practical instruction on the process
using a Bosch KTS type serial diagnostic tester with
PassThru capability to access the vehicle
manufacturer’s website. The emphasis is on how
to set up KTS hardware and software for PassThru
operation and guidance on access and operation of
additional software required for a PassThru process
will be provided.
COURSE OVERVIEW
The course also gives an overview of Euro emissions
legislation and what it means for the workshop.
This course is a must for technicians involved in fault
diagnosis, inspection and repairs to a vehicle Airbag
or Supplementary Restraint System. The objective
of the course is to provide learners with a working
knowledge of Airbag and SRS control systems and
enable them to carry out accurate diagnosis on
these safety critical systems. Technicians must also
be aware of the safety implications when working
with pyrotechnic devices of this type, therefore
technicians who book on this course must provide
evidence that they have the essential electrical
knowledge and skills required to safely work on
these systems.
Vehicle technicians involved in vehicle servicing and
diagnostics and who are, or want to carry out ECU
software updates via PassThru technology.
Vehicle technicians who have gained the essential
knowledge and skills to use a digital multimeter.
•Carry out safe diagnostic test routines on airbag and
SRS control systems, components and wiring.
•Understand how to operate Bosch KTS controls and
carry out machine adjustments to use on a typical
vehicle when completing a PassThru process.
•Identify and understand airbag and SRS fault codes.
•Carry out safe system and component test procedures.
•Identify and access other system information available
via a typical vehicle manufacturer website when
completing a PassThru process.
•Identify where appropriate repair or replacement should
be carried out.
•Explain what Euro emissions legislation means to
the workshop.
CPD Credit Value 5
£83.25 + vat
Member Price
VSTD37
Technical seminar
0.5 days
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
VSB8
119
120
AUTOMOTIVE
ELECTRONICS ADVANCED:
ECU CONTROL AND
MICROELECTRONICS
AUTOMOTIVE ELECTRONICS:
VEHICLE SENSORS AND
COMPONENTS
COURSE OVERVIEW
Technicians involved in diagnosis and repair need
to work on a variety of electronically controlled
vehicle systems. The aim of this laboratory based
electronics course is to provide a sound knowledge
of the essential electronic principles, to assist in
understanding the internal function of the sensors
and components found on today’s vehicles. Course
emphasis is focussed on the practical construction
of electronic circuits using discrete components, the
study of various sensor technologies and the bench
testing of vehicle components. The relationships
between the fundamental workings of electronics
and actual vehicle applications are established.
Technicians actively engaged in advanced diagnostic
procedures and electronic repair work on motor vehicles
will benefit from attending this course. The diagnosis of
complex vehicle system faults requires an experienced
technician to have a high level of competence with
electronic components and systems.
The aim of this laboratory-based electronics course is to
extend the learner’s knowledge of electronic principles,
computer based controls and advanced electronic
circuitry. Emphasis on the course is given to the
construction of specialised electronic circuits and practical
testing, using laboratory oscilloscopes and instruments.
COURSE OVERVIEW
Vehicle technicians with a sound knowledge of
essential electronic principles at diagnostic
technician level and are familiar with oscilloscope
waveform manipulation and advanced electrical
fault-finding. A good understanding of mathematical
principles will also be an advantage.
Vehicle technicians with skills at diagnostic
technician level and are familiar with common
electrical principles including essential mathematical
formulae used in electrical calculations.
•Carry out advanced analysis of vehicle electronic faults
at an accomplished level.
•Utilise specific component test procedures to provide
extra data in the evaluation of vehicle system and
component faults.
•Carry out advanced electronic analysis of vehicle
circuitry and control electronics for the high-level
diagnosis of vehicle electronic faults.
•Identify the correct or incorrect function of
electronic devices.
•Identify hardware faults.
•Identify that a component requires replacement
or repair.
•Identify software faults.
•Identify correct ECU control function.
CPD Credit Value 24
£499.50 + vat
Member Price
VSE11
Classroom/workshop
3 days
24
£499.50 + vat
£555.00 + vat
Classroom/workshop
3 days
VSE7
121
COURSE OVERVIEW
The design and development of Battery, Starting and
Charging systems has evolved significantly over the
last few years. We now regularly encounter
sophisticated electronic monitoring and self
diagnostic options in the related system control
units. This course will build confidence by covering
the system layout, the main components and the
test techniques employed in both classroom and the
practical workshop sessions. This course is not
suitable for learners completely new to vehicle
electrical systems.
Vehicle technicians who work on vehicle electrical
systems wishing to upgrade their knowledge and
skills in order to complete diagnostics work on the
latest power management systems. Learners need
to be familiar and competent in the use of a vehicle
system diagnostics tester and the application of
correct electrical test methods.
•Understand how to carry out diagnostic test
procedures to identify faults in conventional and smart
charge systems.
•Understand how to test typical Start Stop systems to
locate faults in the system components and wiring.
•Understand how to test a typical battery management
system and be able to complete a system battery
adaption process.
VSE32
16
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
BATTERY MANAGEMENT
SYSTEMS AND START/
STOP TECHNOLOGY
122
MULTIPLEXING
AND CONTROLLER
AREA NETWORKS
BODY CONTROL SYSTEMS,
CAN AND MULTIPLEXED
NETWORKS
COURSE OVERVIEW
COURSE OVERVIEW
The number of vehicle components which are
networked has considerably increased the
requirements for the vehicle control systems to
communicate with one another. The CAN (Controller
Area Network), developed by Bosch, is today’s
communication standard in modern cars. However
there are a number of other systems. This course
is about multiplexing, controller area networks
(CAN), data signals, local interconnect network (LIN),
Flexray, and diagnostics.
Garage technicians involved in the diagnosis of
vehicle network faults and involved in repair work
on the various vehicle body electronics systems will
gain valuable skills and knowledge by attending
this course. Theoretical instruction on the various
network mediums and body peripherals, combined
with practical testing, will enable technicians to carry
out efficient diagnosis on such systems. The testing
of drive train networks is also included.
Vehicle technicians who are experienced in the use
of a typical oscilloscope and diagnostic tester and
can carry out diagnostic test procedures.
•Understand multiplex operation, data bus and
control functions.
•Identify the various vehicle network types, typical
transmission signal profiles and transport mediums.
•Understand controller area networks including F-CAN
and B-CAN.
•
•Carry out diagnostic test routines on vehicle network
bus systems and analysis of related faults.
Describe hierarchical vehicle networks.
•Explain FlexRay systems, data exchange, physical layer,
bandwidth, data rate and synchronisation.
•Test body electrical systems and components to identify
items requiring replacement or repair where appropriate.
Member Price
£15.00 + vat
Member Price
8 hours
VenueN/A
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
VSB10
123
COURSE OVERVIEW
This course is designed for technicians involved in the inspection
and repair of modern vehicle braking systems. It provides
essential knowledge about the operation, maintenance and
testing of electronically controlled braking systems, covering both
Bosch and non-Bosch variants. The course includes the hydraulic
actuation and electronic control of typical Antilock Braking
Systems and an introduction to Electronic Stability Control.
The skills learned will enable technicians to apply the correct
procedures when carrying out service activities and diagnosis on
these safety critical systems. This course is not necessary for
technicians who have previously attended the Bosch advanced
ESP and chassis control course.
Vehicle technicians who are familiar with the use of a vehicle
system diagnostic tester and an oscilloscope.
•Understand the function and operation of electronically controlled
braking systems.
•State developments in electronically controlled braking systems.
•Understand the function and operation of an electronic stability
programme including traction control and its interface with ABS.
•Understand test procedures to identify faults in ABS and ESP.
•Clarify the integrity of the system and the related brake functions in
ABS or ESP control unit.
•Identify ABS and ESP system and component faults requiring repair
or replacement.
VSC6
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
BRAKING AND CHASSIS SYSTEMS:
ABS AND ESP
124
ELECTRONIC DIESEL
CONTROL SYSTEMS
COURSE OVERVIEW
Technicians who have a good understanding of
petrol injection can achieve the same level with
diesel cars and light vans with this course, which
provides an important introduction to diesel
technology and contains the foundation knowledge
required to attend further Bosch courses on specific
diesel systems.
The well proven mix of classroom sessions to
reinforce knowledge, and workshop practical tasks
to develop skills, are combined to give technicians
confidence in their work. This course is not
necessary for technicians who have already
achieved competence in diesel system diagnostics.
Vehicle technicians who are familiar with the use
of a typical diagnostic tester and an oscilloscope.
Previous experience with gasoline injection systems
is also a distinct advantage.
•Identify components of typical electronic diesel control
systems and state their function.
•Carry out fault diagnosis and test procedures on typical
electronic diesel control systems.
•Perform tests to ensure the serviceability of diesel
system components.
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
VSD12
125
COURSE OVERVIEW
Technicians requiring the more advanced technological aspects
of gasoline engine management, the developments in component
technology, emissions controls and associated sub-systems, will
benefit from attending this course. Highly advanced system
components and controls are becoming increasingly common.
To carry out efficient diagnosis, technicians require a thorough
understanding of the operational concept of these components
and controls. Practical test procedures will include analysis of
component signal patterns and their characteristics to provide
trainees with an in-depth working knowledge.
for IMI Quality Assured Award (QAP) certification.
Vehicle technicians with a sound knowledge of spark ignition
engine management diagnostics including gas analysis and are
familiar with the use of a typical oscilloscope, gas analyser and
diagnostic test equipment.
•Identify and state the detailed operation of the sensors, components
and actuators of advanced engine management systems.
•Carry out advanced diagnostic test routines on systems and
individual components.
•Utilise all available data for the evaluation of vehicle faults.
VSG14
24
£499.50 + vat
£555.00 + vat
Classroom/workshop
3 days
GASOLINE ENGINE MANAGEMENT:
ADVANCED SYSTEM CONTROLS
126
ADVANCED BRAKE,
CHASSIS AND STEERING
CONTROL SYSTEMS
COURSE OVERVIEW
An increasing number of electronically controlled systems now
influence the area of vehicle dynamics, including systems that
actively respond to control the braking, steering and suspension
of a vehicle. Technologies such as Electronic Stability Control
and Adaptive Cruise Control often work together to enhance the
safety and control of a vehicle, alongside other systems such as
Servotronic Steering and Electronic Damper Control.
This course provides an in-depth view of the functional operation
of these systems and will equip technicians with the diagnostic
skills required for efficient fault diagnosis.
Vehicle technicians with a sound knowledge of braking, ABS and
ESP systems.
•Carry out advanced diagnostic testing on typical ESP Plus systems and
the individual system components.
•Identify component faults that require replacement or repair
where appropriate.
•Complete diagnostic tests on active vehicle systems to locate faults and
identify items that need to be repaired or replaced.
•Carry out initialisation procedures to return ESP and active system
components to correct vehicle adaptation settings.
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
VSC13
127
COURSE OVERVIEW
This course is for technicians who require training on the more
advanced technological aspects of diesel engine management,
the developments in component technology, emissions control
and the associated sub-systems that are currently found on
diesel systems.
Highly advanced system components and controls are becoming
increasingly common, to carry out efficient diagnosis, technicians
require a thorough understanding of the operational concept of
these components and controls. Practical test procedures and
demonstrations will provide trainees with an in-depth
working knowledge.
Vehicle technicians who are proficient in the use of a typical
oscilloscope and diagnostic tester and can carry out diagnostic
test procedures on diesel engine management systems.
•Identify and state the detailed operation of the sensors, components
and actuators of advanced diesel engine management systems.
•Carry out advanced diagnostic test routines on diesel systems and
individual components.
•Utilise all available data for the evaluation of vehicle faults.
•Identify any components requiring replacement or repair.
•Carry out comprehensive system tests to ensure functional serviceability.
VSD23
17
£333.00 + vat
£370.00 + vat
Classroom/workshop
2 days
ADVANCED DIESEL SYSTEM
CONTROLS AND EMISSIONS
TECHNICAL: ENGINE SYSTEMS
128
TECHNICAL
ENGINE SYSTEMS
“Time and technology have moved on
incredibly quickly. Taking up CPD
has put me back on the path to
re-educating myself.”
129
AIR SUPPLY, EXHAUST
AND EMISSIONS
COURSE OVERVIEW
COURSE OVERVIEW
The modern motor vehicle engine is a complex
machine and power plant of the vehicle. This course
will cover mechanical operating cycles, engine
components, engine variations, engine operating
details, terminology and systems, cylinder
components, valves and valve gear, engine designs,
and cylinder deactivation.
Atmospheric pollution has become a serious
problem for the environment and the health of
people. Many urban areas are now heavily polluted,
with people suffering medically from the effects of
vehicle exhaust pollution. This course is about air
pollution, engine combustion, environmental
protection, air supply, exhaust systems, catalyst
systems, diesel particulate filters, emission control
systems, and pressure charging.
•Explain the four-stroke cycle (or Otto cycle) and the
two-stroke cycle.
•Understand how the main light vehicle engine
mechanical systems and components operate.
•Understand how light vehicle engine air supply and
exhaust systems operate.
•Understand the reasons for different engine designs
and features.
•Understand how to check, replace and test light vehicle
engine air and exhaust system units and components.
•Describe engine components and
cylinder configuration.
•Explain carbon dioxide and pollutants and
environmental regulations.
•Understand air supply systems including air intake and
air temperature control.
•Understand the requirements of the exhaust, catalyst
and emission control systems.
CPD Credit Value 17
CPD Credit Value 9
Member Price
£30.00 + vat
Member Price
£15.00 + vat
16 hours
VenueN/A
8 hours
VenueN/A
ENGINE COMPONENTS
AND OPERATION
130
ENGINE COOLING
SYSTEM TECHNOLOGY
ENGINE LUBRICATION
SYSTEM TECHNOLOGY
COURSE OVERVIEW
COURSE OVERVIEW
The main function of the cooling system is to
remove the heat from the engine, particularly around
the cylinder walls and the combustion chambers.
This should occur under all operating conditions,
including the extremes of very hot weather, hard
driving and high altitude. This course is about
cooling operation, antifreeze, component operation,
and the heater. Learners will also gain an understanding of the part cooling systems play in keeping
exhaust emissions to a minimum.
All types of vehicle engines incorporate metal parts
that have to rub against each other, thus causing
friction which creates stress, wear and heat, e.g.
cylinders in cylinder liners. These parts require
lubrication to prevent the wear, keep the surfaces
clean and help to remove the heat.
This course is about friction and lubrication, oils
and specifications, lubrication system operation,
oil pumps and filtration, oil lubrication systems, and
other lubrication components.
•Understand how light vehicle engine cooling
systems operate.
•
•Understand how light vehicle engine lubrication
systems operate.
Explain air cooling and liquid cooling systems.
•Understand in-car heating, radiator construction and
heater blower motors.
•Describe engine oils, classifications and
environmental regulations.
•Describe air distribution, heat control and fresh
air supply.
•Explain oil pumps, filtration and other system component operation.
CPD Credit Value 9
CPD Credit Value 9
Member Price
£15.00 + vat
Member Price
£15.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
131
IGNITION SYSTEM
TECHNOLOGY
COURSE OVERVIEW
COURSE OVERVIEW
The fuel supply systems of petrol engine vehicles
have been extensively developed over the last 50
years. The introduction of mechanical and electronic
petrol injection systems has made carburettors
almost obsolete. Fuel injection is now fitted to all
petrol engine vehicles in order to meet the latest
requirements for reducing harmful exhaust gas
emissions. This course is about petrol fuel systems,
electronic fuel injection and Bosch DI-Motronic. It
also covers diesel injection, the Bosch VE, VR and
CR systems, ECU calibration, and alternative fuels.
The purpose of the ignition system is to supply a
spark inside the cylinder, near the end of the compression stroke, to ignite the compressor charge or
air/fuel vapour. This course is about ignition systems,
electronic ignition, electronic spark advance,
distributor less ignition, coil on plug ignition and
spark plugs and leads.
•Understand how light vehicle engine ignition
systems operate.
•
Explain the purpose of the ignition system.
•Describe sensors and input information and electronic
control unit.
•Understand how light vehicle engine fuel
systems operate.
•Explain the operation of various types of Electronic Fuel
Injection (EFI) system.
•Understand electronic spark advance (ESA),
distributorless and coil on plug (COP) ignition systems.
•Describe spark plugs, heat range, electrode gaps and
HT distrubution.
•Explain the operation and benefits of Gasoline Direct
Injection (GDi).
•Understand diesel fuel injection components, pump
operation and fuel metering.
•
Understand common rail fuel injection.
CPD Credit Value 17
CPD Credit Value 9
Member Price
£30.00 + vat
Member Price
£15.00 + vat
16 hours
VenueN/A
8 hours
VenueN/A
FUEL SYSTEM
TECHNOLOGY
TECHNICAL: BRAKING, STEERING AND SUSPENSION
132
TECHNICAL
BRAKING, STEERING
AND SUSPENSION
“CPD is a yardstick of how I am
developing and performing as a
professional in both my business and
the automotive industry.”
133
STEERING SYSTEM
TECHNOLOGY
COURSE OVERVIEW
COURSE OVERVIEW
The main purpose of the braking system is simple –
it is to slow down or stop a vehicle. Correct
maintenance of the braking system is essential to
driver safety. This course will introduce
braking system technology including, discs, drums
and parking brakes, hydraulic components, brake
servo operation, braking force control, anti-lock
brake systems, Bosch ABS , electric parking brakes
and traction control.
The driving safety of a motor vehicle depends
largely on the steering. Reliable steering at high
speeds is required, together with easy
manoeuvrability. This course will introduce the
development of steering system technology and
will cover steering racks and boxes, power steering
overview, steering geometry, advanced wheel
alignment, hydraulic power steering, and electric
power steering. Learners will also gain an
understanding of the new 3D wheel alignment
system from Bosch.
•Understand how light vehicle braking systems operate.
braking units and components.
vehicle braking systems.
Explain braking force distribution and braking efficiency.
CPD Credit Value Vehicle technicians who are just starting out in the
•Describe the braking system layout and components.
•
9
•Describe the components that make up the
steering system.
•
Understand how light vehicle steering systems operate.
steering units and components.
vehicle steering systems.
CPD Credit Value 9
Member Price
£15.00 + vat
Member Price
£15.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
BRAKING SYSTEM
TECHNOLOGY
134
SUSPENSION SYSTEM
TECHNOLOGY
STEERING GEOMETRY
AND FOUR WHEEL
ALIGNMENT
COURSE OVERVIEW
A vehicle needs a suspension system to cushion
and dampen out road shocks. This provides comfort
to the passengers and prevents damage to the
load and vehicle components. This course is about
suspension system technology and will cover the
reasons for suspension, springs, dampers or shock
absorbers, front suspension layouts, rear suspension
layouts and active suspension. It will also include a
case study of Delphi MagneRide, the industry’s first
semi-active suspension technology that employed
no electro-mechanical valves and small
moving parts.
COURSE OVERVIEW
Technicians involved in the inspection of vehicle
suspension and steering systems require specialist
knowledge to identify the appropriate adjustments
and where component replacement is necessary.
Incorrect steering geometry or wheel alignment
can affect the vehicle’s stability and cause uneven
tyre wear. The principles of steering geometry, the
operation of alignment equipment and the
interpretation of measurements are covered in this
course, enabling technicians to correctly diagnose
faults and propose the appropriate corrective action.
This course is not suitable for technicians without
access to wheel alignment test equipment in
their workplace.
Vehicle technicians who are familiar with wheel
alignment equipment in their workplace and the
primary vehicle steering geometry measurements.
•Describe the components that make up the
suspension system.
•
Explain different suspension types and layouts.
•Understand how light vehicle suspension
systems operate.
suspension units and components.
•State the mechanical and geometric measured values in
relation to suspension and steering systems.
•Understand the effects of incorrect adjustment.
vehicle steering systems.
•Measure and record alignment values for all wheels to
determine the alignment adjustments required.
•
•Carry out adjustments to return the vehicle to the
correct specification.
Understand the effects of suspension.
CPD Credit Value 9
£15.00 + vat
Member Price
8 hours
VenueN/A
10
£166.50 + vat
£185.00 + vat
Classroom/workshop
1 day
VSC28
135
COURSE OVERVIEW
This one day course considers the key aspects of modern
light vehicle steering systems and gives an insight into the
developments currently taking place in both steering and
suspension systems. This is done by both classroom and
hands on tutorials. The course content will include:
•Steering System Integration.
•Shock Absorber development including continuous
damping control.
•Suspension developments and the use of composite materials.
•Active Steering Systems.
•Vehicle system faults and investigation.
•Steering Geometry set up and complexity using VW/Audi multilink
system as an example.
This course is delivered by ZF Services UK Ltd and upon successful
This course is aimed at garage technicians or mechanics for
car and light commercial vehicle applications.
•Understand steering and suspension systems as integrated parts.
•Explain modern developments in steering and
suspension systems.
•Describe the principles of active steering systems.
•Understand the importance and complexity of steering geometry.
•Apply potential workshop costs reduction (reducing chances of
repeat vehicle failure).
10
£153.00 + vat
£170.00 + vat
Classroom/workshop
1 day
ZF Services UK Ltd, Crick, Northants
ZF STEERING
AND SUSPENSION
TECHNICAL: TRANSMISSION SYSTEMS
136
TECHNICAL
“Not only does CPD improve your
knowledge, it also contributes to a more
positive, overall customer experience.”
137
AUTOMATIC TRANSMISSION
TECHNOLOGY
COURSE OVERVIEW
COURSE OVERVIEW
A transmission system gearbox is required because
the power and torque of an engine changes at
different speeds. The transmission also reverses the
drive and provides a neutral position when required.
This course will cover gearbox operation, gear
change mechanisms, gears and components, and
synchromesh mechanisms. It will also introduce front
wheel drive and rear-wheel drive gearboxes.
An automatic gearbox contains special devices that
automatically provide various gear ratios, as they
are needed. Most automatic gearboxes have several
forward gears and one reverse gear. Instead of a
gearstick, the driver moves a lever called a selector.
This course will introduce automatic transmission
systems and will cover torque converters,
electronic and hydraulic control, constantly variable
transmission, transaxle transmission, and direct
shift gearboxes.
•Understand how light vehicle manual gearbox
systems operate.
•
•Understand how light vehicle automatic gearbox
systems operate.
Understand types of gear, power, speed and torque.
•Describe the main components in a transmission
gearbox system.
•Understand gear change mechanisms including single,
two and three-rail systems.
•Explain synchromesh, neutral and
synchronising positions.
•Describe the main parts of the automatic
transmission system.
•Describe the main elements in epicyclic
gearbox operation.
•
Understand fluid circuit and hydraulic control.
•Explain electronic control of automatic transmission
(ECAT).
CPD Credit Value 9
CPD Credit Value 9
Member Price
£15.00 + vat
Member Price
£15.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
MANUAL GEARBOX
TECHNOLOGY
138
FINAL DRIVE AND
DIFFERENTIAL
SYSTEM TECHNOLOGY
DRIVELINE AND FOUR
WHEEL DRIVE SYSTEM
TECHNOLOGY
COURSE OVERVIEW
COURSE OVERVIEW
Because of the speed at which an engine runs,
and in order to produce enough torque at the road
wheels, a fixed gear reduction is required, this is
known as the final drive. The differential is a set of
gears that divides the torque evenly between the
two drive wheels and it allows one wheel to turn
faster than the other. This course will cover final
drives, differential operation, limited slip differentials,
and other differentials and units.
Driveline includes the components of the power
train of an automotive vehicle that are after the
transmission, and generally consisting of the drive
shaft and the universal joints. This course will cover
propshafts, driveshafts, rear-wheel drive bearings,
front-wheel drive bearings, and four-wheel
drive systems.
•Understand how light vehicle driveline systems operate.
•Understand how to check, replace and test transmission
and driveline units and components.
•Understand how light vehicle final drive
systems operate.
•
Describe the different types of gears and gear ratios.
vehicle transmission and driveline systems.
•
Describe the main differential components.
•Describe universal joints (UJs) and propshafts.
•
Explain differential locks and lock control.
•
Explain 4x4 power flow.
•Describe rear-wheel drive and front-wheel
drive bearings.
•
Understand final drive in rear and front wheel drive.
CPD Credit Value •Explain four-wheel drive systems including part-time
and full-time.
7
CPD Credit Value 5
Member Price
£12.00 + vat
Member Price
£10.00 + vat
6 hours
VenueN/A
4 hours
VenueN/A
139
ZF DUAL MASS
FLYWHEEL
COURSE OVERVIEW
COURSE OVERVIEW
This two day course considers the key aspects of the
light vehicle ZF 6HP automatic transmissions
operation and servicing requirements and covers
basic diagnostic skills. The course content will include:
This one day course considers the key aspects of
light vehicle DMF awareness, illustrating the DMFs
superiority above conventional dampers through
presentation, discussion and hands on tutorial.
The course content will include:
•Transmission design and operation.
•Conventional driven plate dampers, functions
and failures.
•Lubrication requirements.
•Correct oil change processes.
•Basic diagnostic skills.
•DMF — why install it, why do we need it and how does
it work?
•The use of the ZF Test Man diagnostic system.
•DMF — components and types.
•DMF — wear and damage assessment.
This course is delivered by ZF Services UK Ltd and upon
successful completion qualifies for IMI Quality
Assured Programme (QAP) certification.
•Vehicle system faults and investigation.
•DMF — practical assessment of damage(workshop).
This course is aimed at garage technicians or
mechanics for car and light commercial
vehicle applications.
•Understand how the 6 speed automatic
transmission operates.
•Understand the lubrication requirements of
the transmission.
•Gain the skills to undertake a practical DMF
damage assessment.
•Explain the effect of using the incorrect lubricants.
•Understand the correct processes for oil changes.
•Understand how to correctly identify transmission faults
in order to ensure correct diagnosis (A separate course
operates covering detailed transmission diagnostics,
including information on the mechatronic unit).
CPD Credit Value 17
•Recognise the principle differences between
conventional damper and DMF.
•Gain fault finding skills for root cause of DMF failures.
•Receive guidance from an experienced tutor; with
extensive practical knowledge of SACHS DMF.
•Apply potential workshop costs reduction (reducing
chances of repeat vehicle failure).
£306.00 + vat
Member Price
Non-Member Price Course Format Classroom/workshop
2 days
£153.00 + vat
Course Format £170.00 + vat
Classroom/workshop
10
1 day
ZF 6 SPEED AUTOMATIC
TRANSMISSION
140
141
ZF CLUTCH
SYSTEMS
COURSE OVERVIEW
COURSE OVERVIEW
In a vehicle with a manual gearbox, the clutch allows
a temporary neutral position for gear changes and
also a gradual way of taking up drive from rest. This
course will cover the purpose of the clutch, clutch
mechanisms and different types of clutch including
coil spring and diaphragm. Learners will also gain an
understanding of electronic clutches and
high-performance clutches.
This one day course considers the key aspects of
light vehicle clutch system awareness, illustrating
the clutch functions, components and types through
presentation, discussion and hands on tutorial. The
course content will include:
•Vibration damping - damper design, functions
and features.
•XTend self-adjusting clutch - features and fitting awareness.
•Practical fitting awareness (workshop).
•Components and clutch operation.
•Clutch release systems - CSC fitting awareness
and installation.
•Fitting awareness theory.
•
Understand how light vehicle clutch systems operate.
•
Describe the purpose of the clutch and its components.
•Understand different types of clutch mechanism
including, cable, hydraulic operation and the
electronic clutch.
•Describe torque converters used in
automatic transmission.
•Gain the skills to undertake a correct clutch and release
system installation.
•Recognise the clutch components.
•Gain knowledge of vibration reduction.
•Gain the skills to undertake a practical clutch
damage assessment.
•Receive guidance from an experienced tutor; with
extensive practical knowledge of SACHS clutches.
•Apply potential workshop costs reduction (reducing
chances of repeat vehicle failure).
CPD Credit Value 5
£12.00 + vat
Member Price
4 hours
VenueN/A
£153.00 + vat
Course Format £170.00 + vat
Classroom/workshop
10
1 day
CLUTCH
TECHNOLOGY
TECHNICAL: WHEELS AND TYRES
142
TECHNICAL
WHEELS AND TYRES
“Motor vehicle technology is constantly
evolving so there’s always something
new to learn.”
143
TYRE TECHNOLOGY
AND TYRE PRESSURE
MONITORING SYSTEMS
COURSE OVERVIEW
Together with the tyre, a road wheel must support
the weight of a vehicle and be strong enough to
withstand forces when driving. Tyres are the only
part of the car in contact with the road and therefore
correct assessment and maintenance is crucial to
driver safety. This course will introduce different
types of wheel, wheel rims and fixings, tyre
construction, functions of the tyre, tread patterns,
and wheel balancing.
COURSE OVERVIEW
The course content covers modern tyre
construction and technology as well as looking at
recently introduced legislation regarding the
application of Tyre Pressure Monitoring (TPM)
systems. The learner will find out in classroom and
workshop sessions the function and operation of
both direct and indirect TPM systems, and the
diagnosis of system faults using fault code access
and special functions tests.
Vehicle technicians working in the diagnosis of
vehicle systems and those in the tyre specialist fast
fit sector.
•Understand how light vehicle wheel and tyres
systems operate.
•
•Differentiate between direct and indirect Tyre Pressure
Monitoring Systems.
Carry out basic checks and assess tyre damage.
•Understand the removal and refitting process of
standard wheels and tyres.
•State the function and operating principles of
each component.
•Understand the removal and refitting process of
UHP and SSR tyres.
•Carry out TPM system fault diagnosis procedures.
CPD Credit Value •Carry out coding and adaption of the TPM system.
9
£15.00 + vat
Member Price
Non-Member Price Course Format Course Duration TECHNICAL: WHEELS AND TYRES
WHEEL AND TYRE
TECHNOLOGY
E-learning
8 hours
VenueN/A
8
£166.50 + vat
£185.00 + vat
Classroom/workshop
1 day
VSC31
TECHNICAL: HEAVY VEHICLE
144
TECHNICAL
HEAVY VEHICLE
“Logging CPD is a simple and easy way
to keep track of your own development
within the motor industry.”
145
SCANIA BUS & COACH:
FAULT DIAGNOSIS AND
REPAIR (MODULE 2)
COURSE OVERVIEW
COURSE OVERVIEW
This course takes you through service maintenance
and inspection requirements of the current Scania
bus and coach chassis systems at Euro 5 and 6
emission levels. You will also gain an understanding
of the chassis electrical system, the different ECU
systems found on current vehicles and how to read
and interpret diagnostics trouble codes (DTC).
This is a comprehensive course covering a wide
range of technology and skills development
associated with the Scania KN product range. In
both a theoretical and hands-on way you will gain
an understanding of the purpose and location of all
engine components through to fault finding and
diagnostics on fuel systems, VGT and EGR, SCR
Euro 6, ZF gearbox, Scania Opti-Cruise gearbox,
SLC suspension systems, EBS and APS. You will
also gain an understanding of how to interpret new
generation electrics wiring diagrams and have an
introduction to Scania’s diagnostic programme (SDP3).
This course is delivered by Scania (Great Britain) Ltd.
This course is suitable for technicians/employers/
vehicle operators with technical knowledge. Also
would be suitable for trainers/instructors or newly
qualified bus and coach apprentices. The course
can be stand alone or in conjunction with Scania Bus
and Coach Modules 2 and 3.
•Carry out routine service/ inspections and adjustments
to Scania’s recommended standards.
•Extract fault code data using the on-board diagnostic
system, and correctly interpret the data.
qualified bus and coach apprentices. The course
can be stand alone or in conjunction with Scania Bus
and Coach Modules 1 and 3.
•Carry out effective fault diagnosis and repairs to chassis
systems.
•Understand the major systems found on
current vehicles.
•Understand the ECU systems and the interaction
between such systems.
•Understand any Health and Safety requirements
associated with vehicle maintenance.
•Carry out routine fault-finding capabilities using
DTC/SDP3.
.
•Locate components.
•Demonstrate a knowledge of the systems used at Euro5
and 6 levels.
•Relate to Scania workshop literature.
•Understand Health and Safety as applicable to each
topic area.
16
£366.00 + vat
Classroom/workshop
2 days
Scania Training Centre, Loughborough
30
£732.00 + vat
Classroom/workshop
4 days
SCANIA BUS & COACH:
SERVICE AND INSPECTION
(MODULE 1)
146
SCANIA BUS & COACH:
ADVANCED ELECTRICAL
SYSTEMS (MODULE 3)
COURSE OVERVIEW
This course takes you from a brief re-cap on the
chassis electrical systems (see Scania module 2)
through to an in-depth investigation of the
electrical system including CAN bus checking and
how to check various signal types of a range of
different sensors and actuators. Using Scania’s
diagnostic system (SDP3) you will identify the
correct methods of use, how to locate information,
read and erase diagnostic trouble codes and
carryout practical fault diagnostic exercises on
a range of vehicle systems.
qualified bus and coach apprentices. Prior to
attending this course it is recommended that you
have attended Scania Bus and Coach Modules 1
and 2.
•Successfully diagnose faults on the chassis systems
using a variety of diagnostic techniques.
•Be fully conversant with Scania Bus and Coach
wiring diagrams.
•Demonstrate an understanding and practical application
of Scania diagnostic software (SDP3).
23
£549.00 + vat
Classroom/workshop
3 days
147
SCANIA: HEAVY VEHICLE
BRAKING SYSTEMS
COURSE OVERVIEW
This course fully explores Scania braking systems
taking the learner from the physics of braking
and foundation brake principles to pneumatic
components and circuits. Emphasis is given to the
identification and appropriate use of test points to
promote efficient and accurate diagnostics.
Technicians wishing to work on/or supervise work
on Scania braking systems. Owing to the generic
nature of braking systems, technicians working on
other manufacturers vehicles can also benefit.
•Describe the fundamental requirements of a heavy
vehicle braking system.
•Relate to the physical properties of the braking process.
•Describe the main features of the foundation brakes,
disc brakes and drum brakes.
•Apply the brake valve port marking convention to the
function of the valves and relate to the pipe marking
system used by Scania.
•Describe the layout and constituent components of the
air supply circuit.
front service circuit.
park/ trailer circuit.
optional circuits.
•Select the appropriate test points and employ the
correct procedures to identify brake system faults.
23
£549.00 + vat
Classroom/workshop
3 days
148
SCANIA: PETROLEUM
REGULATIONS AND THE SAFE
LOADING PASS SCHEME
COURSE OVERVIEW
Protect yourselves and/or your employees, minimise risk to
your business and comply with health and safety legislation by
attending this course focused on best practice whilst working on
petroleum product tankers. This course includes an overview of
the ADR classes and describes safe working practices. It explores
the requirements of the Safe Loading Pass Scheme and includes
a practical tanker inspection.
Technicians wishing to work on/ or supervise work on petrol
tankers. A good understanding of heavy vehicle systems,
especially brakes and electrics is required.
•Describe the products in scope, the related hazards, terminology,
characteristics, necessary precautions, emergency action, tanker
marking and documentation.
•Describe the different types of installation terminals and understand
the regulations applicable to accessing and working on site.
•Describe the construction features of tankers and the general layout
of their components.
•Explain the standards applicable to a workshop designated to the
repair of petrol tankers, the necessary equipment and procedures.
•Specify and apply the various legislation and codes of practice.
•Demonstrate the ability to inspect, maintain and test tankers and
ancillary equipment in line with manufacturers’ documentation.
•Demonstrate an understanding of the necessary labelling and
documentation for the vehicle chassis and the tanker.
•Describe the process for loading and unloading tankers at distribution
terminals / garage forecourts.
•Demonstrate an understanding of the Safe Loading Pass Scheme.
•Demonstrate the ability to conduct an inspection in accordance with
the Safe Loading Pass schedule.
31
£732.00 + vat
Classroom/workshop
4 days
149
COURSE OVERVIEW
Protect yourselves and/or your employees, minimise risk to your
business and comply with health and safety legislation by
attending this Scania course focused on best practice whilst
working on heavy vehicles at the roadside. Learners will develop
an understanding of how to work in a safe way during breakdown
situations including attending breakdowns of hazardous goods
vehicles and when and how to involve the Highways Agency.
Technicians and/or employers involved in the breakdown process.
•Understand the importance of following SURVIVE best practice
guidelines at the roadside.
•Demonstrate an understanding of the Highway Code and traffic legislation.
•Understand the role of the breakdown facilitator in the process.
•Demonstrate the importance of real time reporting.
•Demonstrate an understanding of how to comply with a roadside
assistance policy.
•Demonstrate an understanding of how to case tracking systems.
•Understand how companies collect and apply breakdown statistics.
•Understand legislation and best practice associated with hazardous
goods vehicles.
•Understand the different categories of ADR vehicles and their applications.
•Understand the role and remit of the Highways Agency in a
breakdown situation.
16
£366.00 + vat
Classroom/workshop
2 days
SCANIA: ROADSIDE ASSISTANCE
- HEAVY VEHICLE
150
SCANIA ‘PGR’ SERIES:
MAINTENANCE/INSPECTION
AND ELECTRICAL SYSTEMS
(MODULE CT1)
COURSE OVERVIEW
This comprehensive course leads you from a brief
overview of Scania type designation and the basic
operation of all vehicle systems through to routine
maintenance and inspection requirements and
methods and a detailed explanation of the vehicles
electrical platform. Through both theoretical and
hands on methods you will gain an understanding
of fault finding and diagnostics using both Scania’s
diagnostic system (SDP3) and basic diagnostic tools.
SCANIA ‘PGR’ SERIES:
ENGINE 9, 13 LITRE, EURO
5/6 FUEL SYSTEMS AND
(MODULE CT2)
COURSE OVERVIEW
This comprehensive course leads you from
operating principles through to a detailed
explanation of Scania ‘PGR’ series engines, fuel
systems, EGR and SCR Euro 5 and 6 and VGT.
Through both theoretical and hands on methods
you will gain an understanding of repair methods
and fault diagnostics of the latter using both Scania’s
diagnostic system (SDP3) and basic diagnostic tools.
The course also provides you with an understanding
of the operation of Scania manual gearbox and
Opti-Cruise systems.
truck operators with technical knowledge. Also
qualified truck apprentices. The course can be
stand alone or in conjunction with Scania modules
CT2 and CT3.
truck operators with technical knowledge. Also
qualified truck apprentices. Due to the modular
style of the Scania courses it is recommended that
you attend Scania module CT1 first.
•Understand the operation of Scania 5 and 6 cylinder
9 and 13 Litre engine range.
•Understand routine maintenance and inspection
requirements.
•
Explain the basic operation of all vehicle systems.
•
Describe types of approved lubricants.
•Describe Euro 5 and 6 fuel systems and associated
EGR and SCR systems.
•Explain the operation of the variable geometry
turbocharger (VGT).
•Understand the Scania electrical platform and
electrical diagrams.
•Diagnose fuel system faults and explain appropriate
repair methods.
•Use the Scania diagnostic system (SDP3) to
identify faults.
•Describe Scania manual gearbox operation.
topic area.
•Explain the operation of Scania 2 and 3 pedal
Opti-Cruise systems.
topic area.
30
£732.00 + vat
Classroom/workshop
4 days
30
£732.00 + vat
Classroom/workshop
4 days
151
COURSE OVERVIEW
Through both theoretical and hands on methods, this
comprehensive course leads you from operating principles, checks
and adjustments through to a detailed explanation of Scania ‘PGR’
series steering systems (including rear steer tag axle), Electronic
Level Control (ELC) suspension systems, Air Processing Systems
(APS) and braking systems EBS and AEBS. The course also covers
the operation, checks and adjustments of axles and associated
hubs and the use of Scania’s diagnostic system (SDP3) for
fault diagnostics.
This course is suitable for technicians/employers/truck operators
with technical knowledge. Also would be suitable for trainers/
instructors or newly qualified truck apprentices. Due to the modular
style of the Scania courses it is recommended that you attend
modules CT1 and CT2 first.
•Understand the operation, checks and adjustments of steering systems,
including rear steer.
•Explain axle and hub arrangements for steered and non-steered axles.
•Understand the operation, checks and adjustments of electronically
controlled suspension systems.
•Describe the operation of the Air Processing System.
•Understand the operation of electronic braking systems EBS and AEBS.
•Describe how to use Scania’s diagnostic system (SDP3) for fault
diagnostics on steering, suspension and braking systems.
•Understand Health and Safety as applicable to each topic area.
30
£732.00 + vat
Classroom/workshop
4 days
SCANIA ‘PGR’ SERIES: STEERING,
SUSPENSION, BRAKING SYSTEM,
AXLE AND HUBS (MODULE CT3)
152
SELECTIVE CATALYTIC
REDUCTION SYSTEM (SCR)
- ADBLUE™
COURSE OVERVIEW
This course covers AdBlue systems used on Euro IV
and Euro V commercial vehicles. It covers how
emission control systems have evolved from Euro I to
Euro V including the latest post treatment technologies,
e.g. DPF, FAP and the SCR chemical process. Each
component of the SCR system is analysed in detail
including self diagnosis in relation to Bosch
Denoxtronic 1 used by DAF, MAN and Scania, Bosch
Denoxtronic 2 used by Iveco, Renault and Volvo,
Mercedes Bluetec system and the Cummins MSCR
system. The learner will gain an understanding of the
diagnostic processes and procedures used for
effective trouble shooting on these systems.
Workshop Technicians and supervisors who are
involved in diagnosing and repairing modern
commercial vehicle AdBlue systems.
•Understand why vehicle manufacturers have to use
these systems to comply with emission legislation and
the processes adopted by the vehicles with regard to
emission standards.
•Identify the difference between all of the systems used
by vehicle manufacturers.
•Understand the function and operation of each
component on the various systems.
•Be able to confidently test each system correctly (electrical,
hydraulic and pneumatic) for accurate diagnosis.
15
£342.00 + vat
£380.00 + vat
Classroom/workshop
2 days
Nelson, Lancashire
153
COURSE OVERVIEW
This course is based on the three main EBS braking
systems Wabco, Knorr Bremse and Haldex
covering the differences between the early
generations and the latest. Learners will also study
pneumatic braking and emergency functions of the
service and park brake circuits and the connections
between the tractor unit and the trailer including ISO
7638, 24S and N, red and yellow pneumatic lines. In
the workshop learners will cover a wide range of
up-to-date systems and will do practical testing
on purpose built test rigs including pneumatic and
electronic, self-diagnosis and ECU programming
on all versions.
Workshop technicians and supervisors who are
involved in the service and repair of trailers with EBS.
•Understand the electrical and pneumatic connections
between tractor unit and trailer including
emergency functions.
•
Identify all of the different EBS systems fitted to trailers
•Carry out pneumatic and electrical tests for
accurate diagnosis.
•Make diagnostic communication with all of the systems
to troubleshoot issues.
•
Programme a new replacement EBS module.
15
£270.00 + vat
£300.00 + vat
Classroom/workshop
2 days
Nelson, Lancashire
TRAILER EBS (ELECTRONIC
BRAKING SYSTEM)
ADVANCED SETTINGS
TECHNICAL: VEHICLE BODY REPAIR
154
TECHNICAL
VEHICLE BODY REPAIR
“The CPD process is invaluable for
career advancement and adds value to
anyone’s curriculum vitae.”
155
COURSE OVERVIEW
This course is designed for body repair technicians
looking to learn the techniques needed to rivet,
bond, weld and reform aluminium body panels.
This course is delivered by Bridgwater College.
Body repair technicians. Previous experience in a
body repair role is ideal.
•Understand the principles and techniques used in
bonding, riveting and cosmetic aluminium repair
on vehicles.
•Develop the skills needed for preparing surfaces for
and applying adhesives/bonding agents.
•Apply techniques needed to assess bonded materials
for visible defects.
•Understand how to carry out cosmetic panel repairs to
aluminium panels.
16
£200.00 + vat
£250.00 + vat
Classroom/workshop
2 days
Bridgwater, Somerset
ALUMINIUM REPAIR,
BONDING AND WELDING
TECHNIQUES
156
MIG AND SPOT WELDING
FOR AUTOMOTIVE
APPLICATIONS
COURSE OVERVIEW
looking to improve their skills and techniques with
MIG and spot welding. Technicians will also benefit
from the explanation of techniques used to perform
a series of welds to National Occupation Standards.
Body repair technicians and people with previous
experience in body repair roles is ideal.
•Understand the principles and techniques used in MIG
and spot welding on vehicles.
•Understand techniques used to set up MIG and spot
weld equipment and carry out pre-checks and identify
visible faults.
•Understand techniques used to perform a series of
welds to National Occupational Standards.
16
£200.00 + vat
£250.00 + vat
Classroom/workshop
2 days
157
STRUCTURAL
ALIGNMENT VEHICLE
JIG REPAIRS
COURSE OVERVIEW
COURSE OVERVIEW
looking to improve their skills and techniques with
MIG braze welding.
looking to improve or learn the techniques needed
to perform structural alignment Jig repairs using
bracket and electronic measuring systems.
Body repair technicians with previous experience in
body repair roles is ideal.
Body repair technicians with previous experience in
body repair roles is ideal.
•Understand how to set up and shut down MIG
brazing equipment.
•Understand how to assess and measure damage
on vehicles.
•Carry out various MIG brazing welds in the vertical,
horizontal and overhead positions confidently.
•Competently assess the welds for visible defects.
•Explain how to set vehicles on body jigs ready to carry
out straightening repairs.
•Demonstrate an ability to carry out successful MIG
braze plug welds.
•Understand how to straighten vehicles using jig
repair methods.
CPD Credit Value 9
£160.00 + vat
Member Price
Classroom/workshop
1 day
16
£200.00 + vat
£250.00 + vat
Classroom/workshop
2 days
MIG BRAZING FOR
AUTOMOTIVE
APPLICATIONS
TECHNICAL: MOTORSPORT AND HIGH PERFORMANCE VEHICLES
158
TECHNICAL
MOTORSPORT AND HIGH
PERFORMANCE VEHICLES
“A s a motor engineer I need to be
professional and keep up to date with
new and emerging technologies.”
159
COURSE OVERVIEW
Designed for technical people with an interest in motorsport,
this course covers the preparation and modification of a high
performance chassis in order to best suit its application. The main
focus is on the engineering of the vehicle for optimal mechanical
performance on the track and how it is influenced by its integral
chassis design and the interaction of aerodynamics, chassis
dynamics and tyres.
This course is delivered by The Academy of Motorsport Sciences.
This course is ideal for anyone technical seeking to broaden
and deepen their understanding of the dynamic performance of
a vehicle.
•Understand tyre construction, force transmission pathways, grip
generation and contact patch operation.
•Understand the affect of tyre rotation and temperature upon
grip generation.
•Understand how to analyse a used tyre, and gather data in a
live environment.
•Understand various suspension components and how they affect tyre
contact patch physics.
•Understand dynamic mass distribution through a chassis, and become
familiar with the technical terminology.
•Understand the principles of fluid dynamics and aerodynamics.
•Understand the effects that aerodynamic forces have upon a chassis.
•Understand commonly used aerodynamic devices.
•Understand how to analyse aerodynamic effects in a live environment.
•Understand the conflicts at play between chassis dynamics
and aerodynamics.
15
£895.00 + vat
£995.00 + vat
Classroom/workshop
2 days
HIGH PERFORMANCE VEHICLE
CHASSIS DYNAMICS
160
CHASSIS DYNAMICS - THE
HUMAN PERSPECTIVE
ENGINE MANAGEMENT
SYSTEMS AND DYNO TUNING
IN THEORY AND PRACTICE
COURSE OVERVIEW
Designed for technical people with an interest
in motorsport, this course covers the science of
bridging the communication gulf between man and
machine and focuses on the study of human actions
and how we perform driving tasks, so that the
vehicle can be improved, enabling effective
interaction between humans and machines such as
motorsport vehicles.
This course is delivered by The Academy of
Motorsport Sciences.
COURSE OVERVIEW
This course is ideal for those seeking to enhance
their knowledge of engine and ECU operation. This
course will provide an explanation of the theory of
the internal combustion engine and its control
methods and components, through to becoming
comfortable doing live ECU calibration on a
state-of-the-art chassis dynamometer. A third of the
learning on this course is in a practical situation.
The Academy of Motorsport Sciences.
This course is ideal for anyone seeking to
understand the complex relationship between man
and machine, and how to improve a vehicle for use
by humans. This will be of specific interest to
technical people, vehicle designers, chassis
engineers, race team managers, driving coaches,
educators etc.
Vehicle technicians at all levels, college lecturers
and trainers and any others interested in this
technical subject matter.
•Understand engine operating fundamentals.
•Understand engine management system theory.
•Understand human biological motor systems and the
associated neuro-science.
•State the different types of engine management system.
•Understand the operation of engine management
system components.
•Describe vehicle control processes.
•Understand the psychology of vehicle feedback.
•Understand what data to gather and how to interpret it.
•Understand the principles and effects of fuel and
ignition calibration.
•Understand how to use a chassis dynamometer.
•Safely re-calibrate engine management systems for
optimum performance.
CPD Credit Value 8
£595.00 + vat
Member Price
Classroom/workshop
1 day
Call for details
12
£795.00 + vat
£895.00 + vat
Classroom/workshop
1.5 days
Call for details
161
ENGINE MANAGEMENT
CALIBRATION - ADVANCED
COURSE OVERVIEW
This course is for those who have completed the ‘Engine
Management Systems and Dyno Tuning in Theory and Practice’
course and now want to complete and enhance their knowledge
of ECU calibration and advanced dyno tuning techniques.
This course will take you to a very high level of competency in
terms of understanding engine management systems and doing
live ECU calibration on a state-of-the-art chassis dynamometer.
A third of the learning on this course is in a practical situation.
This course is delivered by The Academy of Motorsport Sciences.
Vehicle technicians at all levels and anybody with technical
knowledge and an interest in this technical subject matter. The
Engine Management Systems & Dyno Tuning in Theory and
Practice course must be completed before attending this course.
•Understand fuel chemistry and delivery systems.
•Understand the theory & practice of Pulse Width Modulation and
Proportional Integral Derivative actuators.
•Understand engine protection control methods & practices.
•Understand different requirements of racing and road-going vehicles.
•Understand advanced engine calibration methods and practices in
order to produce maximum performance safely.
•Use a chassis dynamometer to apply advanced tuning techniques.
12
£795.00 + vat
£895.00 + vat
Classroom/workshop
1.5 days
Call for details
DVSA: MOT ANNUAL TRAINING AND ASSESSMENT
162
DVSA: MOT
ANNUAL TRAINING
AND ASSESSMENT
“DVSA are changing the way that individuals
achieve MOT Tester or Manager status.
IMI is the one-stop-shop for all your MOT needs.”
163
From April 2016 the vehicle tester refresher course will be replaced
by MOT annual training and an annual assessment. To maintain tester
status, current testers will have to follow the programme specified by
DVSA for each class of vehicle that they test. The vehicle classes have
been split into the following categories:
• Motorcycle: Classes 1 and 2
- Light Vehicle: Classes 3, 4, 5 and 7
THE MOT ANNUAL ASSESSMENT IS SET IN THREE PARTS:
•Part 1 – The mandatory elements set out in the MOT annual
training CPD syllabus.
-Part 2 – The information included in any Special Notices and other
relevant information/ guidance published by the DVSA covering
the period.
-Part 3 – MOT inspection standards and procedures – underpinning
knowledge requirement as set out in the MOT Inspection Manual for
the class of vehicle that you test.
The IMI eLearning modules in this section provide all the learning
content that you need, and after completing the annual assessment
allow you to print a unique certificate. This is ideal evidence to keep
and show the DVSA, when requested, that you have completed the
annual training and assessment and so keep your nominated tester
status. We recommend the module that combines the annual training
and annual assessment.
The assessment is open book, so you can refer to the MOT Inspection
Manual and Special Notices while doing the questions – just like you
would if you needed to know something during an actual MOT test.
To find out more about the IMI annual training
offer, go to www.theimi.org.uk/mot
MOT ANNUAL TRAINING
AND ASSESSMENT OVERVIEW
164
LV/MC MOT ANNUAL
TRAINING AND
ASSESSMENT
- FREE PRACTICE
LIGHT VEHICLE MOT
ANNUAL TRAINING AND
ASSESSMENT
COURSE OVERVIEW
This eLearning course will enable you to complete
the requirements of the annual training subjects as
specified each year by DVSA. The course includes
the annual training eLearning content AND the
mandatory annual assessment.
COURSE OVERVIEW
This eLearning course will enable you to PRACTICE
for the requirements of the annual training
subjects as specified each year by DVSA. The
course includes a PRACTICE assessment.
DVSA requires MOT testers to complete both the annual
training and pass the annual assessment each year to
maintain nominated tester status.
Existing Light Vehicle (classes 3, 4, 5 and 7) and
Motorcycle (classes 1 and 2) MOT nominated testers
who wish to PRACTICE using eLearning for the
DVSA MOT Annual Training and Annual Assessment.
•Understand the way the eLearning courses work for the
annual training.
•Complete a PRACTICE annual assessment.
By purchasing this combined option for Light
Vehicle, you will be able to proceed with the annual
training immediately, and take the annual
assessment from 1st June 2016.
Existing Light Vehicle (classes 3, 4, 5, & 7) MOT
nominated testers who wish to prepare for, and then
complete, the DVSA MOT Annual Training and
Annual Assessment.
•Print off a certificate as proof of PRACTICE annual
training hours and the PRACTICE annual
assessment result.
•Understand the requirements of the subjects specified
annually by DVSA.
•
Understand the benefits of annual training.
•
Complete the annual assessment.
•Print off a certificate as proof of annual training hours
and the annual assessment result.
CPD Credit Value Price Course Format Course Duration 1
£0 + vat
E-learning
1 hour
VenueN/A
£60.00 + vat
E-learning
3 hours
VenueN/A
165
LIGHT VEHICLE
MOT ANNUAL
TRAINING ONLY
COURSE OVERVIEW
COURSE OVERVIEW
the mandatory annual assessment ONLY.
the annual training eLearning content ONLY.
By purchasing this option for Light Vehicle you will
be able to take the annual assessment when it
goes live from 1st June 2016.
Annual Assessment.
Annual Assessment.
annually by DVSA.
•
•
•
Print off a certificate as proof of annual training hours.
•Print off a certificate as proof of the annual
assessment result.
£34.00 + vat
E-learning
N/A
VenueN/A
£36.00 + vat
E-learning
3 hours
VenueN/A
LIGHT VEHICLE
MOT ANNUAL
ASSESSMENT ONLY
166
MOTORCYCLE MOT
ANNUAL TRAINING AND
ASSESSMENT
MOTORCYCLE
MOT ANNUAL
ASSESSMENT ONLY
COURSE OVERVIEW
COURSE OVERVIEW
the annual training eLearning content AND the
mandatory annual assessment.
the mandatory annual assessment ONLY.
By purchasing this combined option for Motorcycle,
you will be able to proceed with the annual training
immediately, and take the annual assessment from
1st June 2016.
Existing Motorcycle (classes 1 & 2) MOT nominated
testers who wish to prepare for, and then complete,
the DVSA MOT Annual Training and
Annual Assessment.
By purchasing this option for Motorcycle you will be
able to take the annual assessment when it goes
live from 1st June 2016.
Annual Assessment.
•
annually by DVSA.
•
•
•Print off a certificate as proof of the annual
assessment result.
•Print off a certificate as proof of annual training hours
and the annual assessment result.
£60.00 + vat
E-learning
3 hours
VenueN/A
£34.00 + vat
E-learning
N/A
VenueN/A
167
COURSE OVERVIEW
the annual training eLearning content ONLY.
Annual Assessment.
annually by DVSA.
•
•
Print off a certificate as proof of annual training hours.
£36.00 + vat
E-learning
3 hours
VenueN/A
MOTORCYCLE MOT
ANNUAL TRAINING ONLY
DVSA: MOT QUALIFICATION SUPPORT
168
DVSA: MOT
QUALIFICATION
SUPPORT
“DVSA are changing the way that
individuals achieve MOT Tester or
Manager status. IMI is the
one-stop-shop for all your MOT needs.”
169
From September 2016, IMI will be officially authorised by DVSA to offer
MOT Tester and Manager qualifications. We will be offering both Light
Vehicle (LV) and Motorcycle (MC) MOT Tester and Manager
qualifications via our Approved Centre network.
The IMI eLearning modules in this section provide all the learning
content to support the MOT Tester and Manager qualifications, but
please note you will also need to undertake practical training and the
examination, both of which can be arranged by your local IMI Approved
Centre. The modules in this section will be available to take from
September 2016.
IMI recommend that you contact your local IMI Approved Centre for
guidance and to arrange the full training package and the final
invigilated examination.
To find your nearest IMI Approved Centre and
for more information about the IMI qualification
offer, go to www.theimi.org.uk/mot
IMI MOT QUALIFICATION
SUPPORT COURSES
170
SAFE WORKING
PRACTICES IN THE
VEHICLE TEST CENTRE
WORKING RELATIONSHIPS
WITHIN THE VEHICLE
TEST CENTRE
COURSE OVERVIEW
COURSE OVERVIEW
understanding of the importance of maintenance
of health and safety in the work place. It will provide
you with an understanding of significant risks and
how to identify and minimise them.
This course will enable you to understand and apply
knowledge of effective communication as well as
building good working relationships with colleagues
and customers.
Technicians who wish to prepare for becoming an
authorised vehicle tester/examiner.
•Understand how to communicate within the vehicle
test centre.
•Understand the requirements relating to health, safety
and good housekeeping in a vehicle test centre.
•Understand the rights of vehicle presenters relating to
vehicle testing.
•Understand your personal responsibilities within the
vehicle test centre.
•
•Communicate effectively with others within the vehicle
test centre.
Work safely within the vehicle test centre.
CPD Credit Value 6
CPD Credit Value 6
Member Price
£25.00 + vat
Member Price
£25.00 + vat
4 hours
VenueN/A
4 hours
VenueN/A
171
DEALING WITH CUSTOMER
SERVICE PROBLEMS
WITHIN A TEST CENTRE
COURSE OVERVIEW
This course will provide you with the knowledge
required when dealing with customers within a
vehicle testing environment. This will include
providing reliable customer service and dealing
effectively with issues as they arise. The learner
will also understand how to deal with customer
service issues and handle complaints in
professional manner.
COURSE OVERVIEW
This course is about understanding the need and
methods of how you keep your technical skills and
knowledge up to date. This course will also enable
you to develop and monitor a personal
development plan.
Technicians or managers who wish to prepare for
becoming a vehicle test/inspection centre manager.
•Understand the Supervising Body/Competent
Authority requirements for Continuous Professional
Development (CPD).
•
•Understand how to deal with customer
service problems.
Manage your CPD requirements.
CPD Credit Value 6
•
Prevent customer service problems from re-occurring.
•
Deal with a customer complaint.
CPD Credit Value 6
Member Price
£25.00 + vat
Member Price
£25.00 + vat
4 hours
VenueN/A
4 hours
VenueN/A
MANAGING YOUR
OWN PROFESSIONAL
DEVELOPMENT AS
A VEHICLE TESTER
172
CARRY OUT PRE-TEST
CHECKS FOR A
VEHICLE TEST
COURSE OVERVIEW
required to carry out the necessary preparatory
checks on a vehicle to ensure that a valid vehicle
test can take place.
•Understand if facilities are suitable to test the
vehicle presented.
•Understand if a vehicle is able to be tested and identify
systems to be tested.
•
Access information required for vehicle testing.
CPD Credit Value 6
Member Price
£25.00 + vat
4 hours
VenueN/A
173
CARRY OUT A
VEHICLE TEST
(classes 3, 4, 5 and 7)
COURSE OVERVIEW
COURSE OVERVIEW
required to carry out a motorcycle test using
prescribed methods and current
published guidance.
required to carry out a light vehicle test using
prescribed methods and current
published guidance.
•Understand testing methods and how to conduct a test.
•Understand testing methods and how to conduct a test.
•
Work safely when carrying out a vehicle test.
•
Work safely when carrying out a vehicle test.
•
Use suitable sources of information to carry out a test.
•
Use suitable sources of information to carry out a test.
•Use appropriate tools and equipment in relation
to a test.
•Use appropriate tools and equipment in relation
to a test.
•Understand how to carry out the test in accordance with
the guidance for the vehicle class.
•Understand how to carry out the test in accordance with
the guidance for the vehicle class.
•
•
Record the information resulting from the test.
CPD Credit Value 10
Record the information resulting from the test.
CPD Credit Value 10
Member Price
£25.00 + vat
Member Price
£25.00 + vat
8 hours
VenueN/A
8 hours
VenueN/A
CARRY OUT A
VEHICLE TEST
(classes 1 and 2)
174
DEVELOPING AND
SUPERVISING STAFF
WITHIN A TEST CENTRE
COURSE OVERVIEW
required to monitor the progress and quality of the
work of individuals and/or teams, to ensure that the
required level or standard of performance is being
met. This also includes identifying problems with
performance and helping to develop staff members
with the use of plans and a review process.
You will understand how to effectively communicate
during the development and management of staff.
You will also be able to identify your own training
needs and produce a suitable development plan.
•
Understand your own responsibility to others.
•
Keep yourself and others up to date.
•
Understand the importance of monitoring performance.
CPD Credit Value 6
Member Price
£25.00 + vat
4 hours
VenueN/A
175
TEST CENTRE QUALITY
SYSTEMS AND
QUALITY AUDITS
COURSE OVERVIEW
required when you have a specific responsibility for
managing quality systems relating to test centres.
This course also includes preparing for, and
participating in, quality audits of your area of
responsibility to ensure compliance with the MOT
scheme. You will also understand the planning for
a quality audit and make effective decisions when
evaluating and preparing test centre(s).
COURSE OVERVIEW
required to manage the legislative and
compliance requirements of a vehicle test centre.
This will include the responsibilities relating to
ensuring facilities, staff and record keeping
requirements are maintained as per the by the
Supervising Body/Competent Authority guidance.
•
Understand quality management systems and methods.
•Understand your responsibilities for maintaining health
and safety in test centres.
•
Understand the requirements of a quality audit.
•
Participate in a quality audit.
•Understand the requirements for carrying out
pre-checks in a vehicle test centre.
•Comply with the legal requirements for carrying out
vehicle tests.
•Understand the information required for compliance
as a vehicle test centre.
•Understand your responsibilities for maintaining
compliance with the requirement for authorisation.
CPD Credit Value 6
CPD Credit Value 6
Member Price
£25.00 + vat
Member Price
£25.00 + vat
4 hours
VenueN/A
4 hours
VenueN/A
MANAGING THE
LEGISLATIVE AND
COMPLIANCE
REQUIREMENTS OF A
VEHICLE TEST CENTRE
VEHICLE OVERVIEW AND WORKSHOP SKILLS
176
VEHICLE
OVERVIEW AND
WORKSHOP
SKILLS
“CPD demonstrates that we take pride
in our profession.”
177
HAND TOOLS
AND MEASURING
BEST PRACTICE
COURSE OVERVIEW
This course is a general introduction to the car as a
whole. Over the years many unusual designs have
been tried, some with more success than others!
Learners will gain an understanding of the basic
layouts, designs and main systems of modern
vehicles as well as an overview of vehicle
maintenance and inspections.
COURSE OVERVIEW
Using hand tools is something you will learn by
experience, but an important first step is to
understand the purpose of common types. This
course is about hand tools and using them safely,
as well as measuring and how to do it accurately.
•Understand how to select, use and care for hand tools
and measuring devices in the automotive environment.
•Understand the basic light vehicle types, their layouts
and main systems.
•
•Understand how to carry out routine light
vehicle maintenance.
•
Explain the correct use of tools.
•Understand the importance of accuracy
when measuring.
Describe vehicle categorisation.
•Describe mechanical equipment and
electrical equipment.
CPD Credit Value 3
CPD Credit Value 2
Member Price
£10.00 + vat
Member Price
£5.00 + vat
2 hours
VenueN/A
1 hour
VenueN/A
LIGHT VEHICLE LAYOUTS
AND DESIGNS
178
USING EQUIPMENT FOR
BEST RESULTS
MATERIALS
AND FABRICATION
COURSE OVERVIEW
COURSE OVERVIEW
In addition to hand tools and test equipment, most
workshops will also have a range of equipment
for lifting and supporting, as well as electrical or
air-operated tools. This course is about workshop
equipment and test equipment, and how to use it
safely and properly to achieve the best results.
Different materials are used in different places on
motor vehicles because of their properties. This
course covers the basics of materials, metal cutting
and shaping, joining with mechanical fixings and
adhesives, the basics of soldering, brazing,
welding and more.
•Understand how to prepare and use common workshop
equipment.
•Understand how to select materials when
fabricating, modifying and repairing vehicles and
fitting components.
•Explain safe usage of a range of workshop equipment
and test equipment.
CPD Credit Value •Understand how to apply automotive engineering,
fabrication and fitting principles when modifying and
repairing vehicles and components.
2
CPD Credit Value 5
Member Price
£5.00 + vat
Member Price
£20.00 + vat
1 hour
VenueN/A
4 hours
VenueN/A
179
SERVICING
AND INSPECTION
BEST PRACTICE
COURSE OVERVIEW
It is important to carry out regular servicing and
inspections of vehicles for a number of reasons
including safety and regulations, maintaining
efficiency, and extending the vehicles life. This
course is about servicing and the associated rules
and regulations as well as documentation, road
testing and information sources. The course will
also cover understanding customer expectations.
•Understand the importance of carrying out light
vehicle maintenance.
•
Understand the reason for servicing and inspections.
•
Explain distance and time based services.
•
Understand the importance of service sheets.
•
Explain typical road test routes and test methods.
CPD Credit Value 3
Member Price
£10.00 + vat
2 hours
VenueN/A
180
ESTIMATING COSTS
AND JOB TIMES IN
THE WORKSHOP
DOCUMENTATION
BEST PRACTICE
COURSE OVERVIEW
This course is about documentation and the
importance of keeping good records of the work we
do and parts that are ordered. Learners will gain an
understanding of job cards, invoicing, service
schedules and warranties.
COURSE OVERVIEW
This course is a very short section on information
and systems relating to costing and time planning.
•Understand how to estimate costs and times of jobs.
•
•Understand the importance of obtaining, interpreting
and using information in order to support their job role
within the automotive work environment.
Understand standard times.
•
Explain job cards and systems, invoicing.
•Gain an introduction to computerised
workshop systems.
•
Non-Member Price 1
£0 + vat
£5.00 + vat
Understand warranties and authorisation.
Course Format E-learning
Course Format Course Duration 0.5 hours
Course Duration VenueN/A
2
Member Price
E-learning
1 hour
VenueN/A
181
WORKSHOP/WORKPLACE SAFETY
182
WORKSHOP/
WORKPLACE
SAFETY
“CPD allows me to update my skills and
knowledge to maintain and improve my
professional progression and credibility.”
183
SAFE USE OF AN AUTOMATED
EXTERNAL DEFIBRILLATOR
COURSE OVERVIEW
With the increase of electrical technology and presence of high
voltage vehicles within the automotive sector it is vital to have the
correct equipment and skills to be able to respond effectively in the
event of an emergency. This interactive course will teach you how to
use an Automated External Defibrillator (AED) in an emergency
situation. It will give you the knowledge needed to save a life, but
more importantly will give you realistic practical experience giving you
the confidence to know what to do in a life or death emergency. The
course will also focus on Cardiopulmonary Resuscitation (CPR) skills.
Effective use of an AED within the first 4 minutes of a cardiac arrest,
along with good quality CPR, can increase survival rates by 75%. By
training on QCPR manikins you will be able to see how good your
CPR is via computer feedback, and identify areas that need
improvement. These manikins are as good as simulation gets, with
realistically weighted chest movement and give visual, real time
feedback. The course utilises the latest standards from the
Resuscitation Guidelines 2015 of the Resuscitation Council (UK).
This course is designed for anyone who has a specific responsibility
at work, or in voluntary and community activities, to use an AED when
dealing with an emergency situation. The course is ideal for anyone who
wants to learn vital skills that can be used at any time to save lives.
•Carry out effective Cardiopulmonary Resuscitation (CPR) in
emergency situations.
•Understand the safe and effective use of the AED in emergency
situations such as electric shock.
•Understand anatomical and physiological reasons why CPR and
AED’s save lives.
CPD Credit Value 3
Member Price
£85.00 + vat
Classroom
3 hours
Call for details. In house option available
184
PERSONAL AND
VEHICLE PROTECTION
WORKSHOP
HOUSEKEEPING
COURSE OVERVIEW
COURSE OVERVIEW
This course will cover personal protective
equipment (PPE), such as safety clothing and the
importance of protecting yourself. Some things are
obvious - such as when holding a hot or sharp
exhaust you may get burnt or cut. Other things such
as breathing in brake dust, or working in a noisy
area, do not produce immediately noticeable effects
but could affect you later in life. Learners will also
gain an understanding of the basics of vehicle safety
and moving loads.
This course covers basic workshop housekeeping
and equipment maintenance.
•Understand effective housekeeping practices in the
automotive environment.
•
Describe hand tools, equipment and cleaning materials.
•
Understand faults and reporting procedures.
•Understand the correct personal and vehicle
protective equipment to be used within the
•
Explain construction of the vehicle.
•
Understand environmental laws.
•
Understand driving and operating a vehicle.
•
Describe correct lifting and moving techniques.
CPD Credit Value 3
CPD Credit Value 2
Member Price
£10.00 + vat
Member Price
£5.00 + vat
2 hours
VenueN/A
1 hour
VenueN/A
185
HEALTH
AND SAFETY
COURSE OVERVIEW
COURSE OVERVIEW
Working in a motor vehicle workshop is a dangerous
occupation – if you do not take care. The most
important thing is to be aware of the hazards and
then it is easy to avoid the danger. This course is
about general workplace hazards but also covers
fire prevention and procedures as well as the
importance of good signage.
Health and safety law is designed to protect you.
In the UK Health and Safety Executive (HSE) is the
enforcement and legislative body set up by the
government. This course is about the subject of
health and safety in general but also includes an
outline of important regulations and laws.
HAZARDS
AND RISKS
•Understand key health and safety requirements relevant
to the automotive environment.
•Understand hazards and potential risks relevant to the
•
Understand the fire triangle and fire tetrahedron.
•Understand what to do in the event of a fire and how to
use fire extinguishers.
•
•
Understand health and safety regulations and laws.
•
Understand what employers must do.
•
Understand what you must do.
Explain hazard warnings and signage.
CPD Credit Value 3
CPD Credit Value 3
Member Price
£10.00 + vat
Member Price
£10.00 + vat
2 hours
VenueN/A
2 hours
VenueN/A
186
PERSONAL
RESPONSIBILITIES
EMERGENCY
FIRST AID AT WORK
COURSE OVERVIEW
COURSE OVERVIEW
This course is about your personal responsibilities
and environmental protection in the workplace.
This level 2 course will give you the knowledge
needed to save a life, but more importantly will
give you realistic practical experience and the
confidence to know what to do in an emergency.
It also covers Cardiopulmonary Resuscitation (CPR)
skills and includes the latest standards from the
Resuscitation Guidelines 2015 of the Resuscitation
Council (UK). Learners will develop the skills and
knowledge needed to deal with a range of
Emergency First Aid situations with particular
emphasis on hazards, conditions and situations
found within the automotive sector. Successfully
completing this qualification will meet regulatory
requirements to act as a first aider in the workplace
dependent upon location and workforce numbers,
or as a support to a fully qualified level 3 First Aider.
•
Understand personal responsibilities in the workplace.
•
Understand health and safety at work legislation.
•
Understand what to do in the case of a serious accident.
•
Understand environmental regulations and recycling.
This course is designed for those who have a
responsibility for first aid at work in low
risk environments.
•
Act as a first aider in the workplace.
•Carry out effective Cardiopulmonary Resuscitation (CPR)
in emergency situations.
•Manage an unconscious casualty.
•Deal with wounds and bleeding and minor
injuries effectively.
Member Price
£5.00 + vat
Course Format E-learning
1 hour
8
Member Price
£115.00 + vat
1 day
Fanshaws, IMI, or Leicestershire.
187
COURSE OVERVIEW
This level 3 course equips learners with the vital
skills necessary to recognise, diagnose and treat
injuries or illness, with an emphasis on dealing with
life threatening situations until professional help
arrives. There is a particular focus on conditions and
situations experienced in the automotive sector. It
also covers Cardiopulmonary Resuscitation (CPR)
skills and includes the latest standards from the
Resuscitation Guidelines 2015 of the Resuscitation
Council (UK). Successfully completing this
qualification will meet regulatory requirements to
act as a first aider in the workplace.
This course is designed for those who are appointed
to act as a first aider in higher risk areas, such as
workshops or service departments.
•
Conduct a primary and secondary survey.
•Risk assess the scene of an incident.
•Carry out effective Cardiopulmonary Resuscitation (CPR)
in emergency situations.
•Manage an unconscious casualty.
•Understand anatomical and physiological reasons why
CPR save lives.
•Administer first aid to a casualties suffering from a
variety of injuries.
•Recognise and treat anaphylaxis, poisoning.
CPD Credit Value 21
Member Price
£275.00 + vat
3 days
Fanshaws, IMI, or Leicestershire.
FIRST AID
AT WORK
www.theimi.org.uk
188
ABOUT OUR
CPD PARTNERS
All course content and partner profile information are
kindly provided by each of the CPD Partners.
A.C.T. (NATIONAL) LTD
AUTOCONSULT
Formed in 1997, A.C.T. (NATIONAL) Ltd offers training
and consultancy services to the automotive
aftermarket. A.C.T. are the only approved and licensed
supplier of the IOSH (Institute of Occupational Safety
and Health) ‘Managing Safely within Automotive Retail’
& ‘Working Safely within Automotive Retail’ courses.
A.C.T. also provides the IMI’s Compliance Companion
member benefit and is a long standing working
partner with the IMI with regards to risk management.
At our core is the provision of Health & Safety
Management Services which aids and assists motor
manufacturers, dealer groups, SMEs and individuals in
progressing toward legislative compliance.
David Cardle and John Sparrow offer a
comprehensive range of motor industry training
programmes and consultancy. David has over 35
years’ experience in the global automotive logistics
and supply chain industry and has served at board
level for most of his career in both private and public
companies. He has developed a number of training,
environmental and security initiatives targeted at the
global automotive logistics and supply chain sectors.
John has over 40 years UK and international
automotive experience and previous senior positions
include Director, Business Development in BMW
Group and Rover Group; Director, UK Operations,
Land Rover; Director UK Sales, Land Rover; Head of
Network Development for Honda Motor Europe (EMEA
Region). David and John are both Visiting Fellows of
the University of Buckingham Business School.
ASCARI TRAINING
AND CONSULTING LTD
Ascari Training and Consulting Ltd is a leading training
and consulting company specialising in sales and
customer service training for the automotive
aftermarket. Our company designs, develops and
delivers a comprehensive range of learning
programmes from trade parts sales to accessory
merchandising, and from inventory management to
electronic parts catalogues. Operating in the UK,
Europe, and Middle East, our company, which started
in 1991, counts some of the world’s largest vehicle
manufacturers amongst our longstanding clients.
Participants enjoy the dynamic way in which
training is delivered, while their managers and
directors welcome the results achieved.
BODYSHOP CONSULTING
Bodyshop Consulting delivers proactive solutions
to bodyshops and accident repair centres of all sizes franchised or independent. From training management
to other key personnel, we look at all areas of
operation within the business. Business turnarounds
are what we specialise in. Net profit is our prime focus
for any business we work with, where the current
starting point is, and what potential can be realised.
We involve all employees in any changes needed to
improve the current performance of the business as
their involvement is paramount to a successful
undertaking of any change project.
Autoconsult
189
CALEX UK
The Bosch Group is a leading global supplier of
innovative technologies and solutions. Our product
philosophy is ‘Invented for Life’, which underpins our
aim to improve the quality of life and help to conserve
energy resources. Automotive Technology is the
largest Bosch business sector. Bosch manufactures a
range of systems including fuel-injection systems for
internal combustion engines, peripheral devices for
power train control, alternative drive concepts, active
and passive vehicle safety systems, driver-assistance
and other guidance functions, in-car information and
communication systems. In the Automotive
Aftermarket, Bosch offers an extensive range of
original equipment quality parts, garage equipment,
technical support and training as well as
service concepts.
Calex UK was formed in 1997 and is a specialist
training and consultancy organisation, working with
global employers across a wide range of sectors. We
specialise in working within the automotive sector with
many large automotive manufacturers, delivering
apprenticeships, bespoke learning and development
programmes and specialist electric vehicle and hybrid
training to maximise the skill levels and productivity
of today’s employees. Calex believe in delivering cost
effective, flexible, client-focused quality solutions with
a genuine passion to develop long term partnerships
and improve client performance through
staff development.
BRIDGWATER COLLEGE
Examination and course results consistently place the
College amongst the best of all education and training
providers in the South West. We have an excellent
reputation both regionally and nationally as a highly
successful provider of training. The College has
received several awards for its provision to employers,
in particular for its services to the automotive industry.
National training solutions can be catered for via the
College’s involvement with The Motor Industry Skills
Consortium (MISC).
CHARTERED TRADING
STANDARDS INSTITUTE
The Chartered Trading Standards Institute is a
not-for-profit membership organisation supporting
and represent trading standards professionals in
the UK and abroad. The Institute is the national
accreditation and awarding body for the Trading
Standards Qualification Framework (TSQF) and a
long-standing provider of training for businesses.
We provide classroom and online business training
courses to help businesses and staff understand
trading and consumer protection regulations, to know
their business rights, and to protect themselves and
customers. Our training helps companies to reduce
costs, improve customer service standards and
enhance business reputation.
www.theimi.org.uk
BOSCH
www.theimi.org.uk
190
GRASS ROOTS
Grass Roots are the world’s leading provider of
employee and customer engagement solutions and
have worked with the automotive sector since 1980.
Services include face-to-face training and eLearning,
customised to the needs of the client organisations
and delivered by a dedicated team of designers,
trainers, coaches and facilitators. Our aim is to
maximise the relevance to the learners and the return
on investment for their organisations.
ITOL
The Institute of Training and Occupational Learning
(ITOL) is the UK’s elite professional body for trainers
and L&D Professionals. In the year 2000 the UK
government granted ‘Institute’ status and since that
time we have become recognised as the premier
organisation for everyone involved in the world of
learning and education.
Whether you’re a new trainer taking your first steps
into the profession or an experienced professional
seeking to further your career, ITOL, with its vast range
of expert advice and accessible learning, is on hand to
help you progress.
NELSON CROOM
Founded in 2000, Nelson Croom has rapidly grown
into a leading developer and publisher of online
professional development courses. Our courses are
designed to put you in charge and actively engage
you in your own professional development. You can
work through the courses at your own pace, and you
are able to learn from expert authors and from your
peers. E-learning is available 24/7 and offers a
genuine learning experience by encouraging you to
apply and practise what you’ve learned.
PAR AUTOMOTIVE
Since 1999 our team has specialised in helping people
grow by developing skills and giving a renewed sense
of energy and motivation to want to deliver improved
results. PAR is a highly-acclaimed training organisation
with extensive automotive experience and a simple
philosophy – training should produce a measurable
change in behaviour during the learning process and a
measurable improvement in performance afterwards.
Our ability to go beyond conventional training and to
shape people attitudes, beliefs and values gets people
to really want to learn.
PROFESSIONAL
INSPIRATIONS LTD
Professional Inspirations is headed by Nige O’Shea
FIMI, who has enjoyed a highly successful career
within the automotive industry, for the past 18 years he
has specialised in training and consultancy. In 2004
he set up Professional Inspirations Ltd, aiming to make
training and consultancy support more available to
smaller independent dealer groups and help
professionals to achieve their targets.
191
Remit IT Academy is the IT apprenticeship and
training division of the Remit Group and a Microsoft
Silver Learning Provider. We are committed to being
the learner- focussed IT provider of choice, offering
technical, sales and user apprenticeships. We also
offer a wide range of technical and end user courses
which are delivered through distance learning or
self-paced study. All our programmes can lead to
professional qualifications or certifications.
SCANIA
(GREAT BRITAIN) LTD
The Scania Training Centre is widely recognised as
one of the best training facilities of its type in the
world. Scania is a major supplier to British industry
of trucks, buses, coaches and engines for industrial
and marine applications. Additionally, the company
provides a wide range of complementary and ancillary
services in support of its products and customers
through its 90-plus strong network of service centres.
Reflecting its own commitment to training, Scania has
invested heavily in an extensive and modern training
centre. Located centrally in rural Leicestershire and
dedicated to excellence, expertise and personal
development, the centre has been totally equipped to
meet every training need.
THE ACADEMY OF
MOTORSPORT SCIENCES
The Academy of Motorsport Sciences hosts training
courses in core subjects relating to the exciting world
of motor racing. The courses are a blend of classroom
and practical activities which are held in very
professional facilities. You can expect to gain a good
working knowledge of engine management systems
and their calibration, engine dynamics, chassis
dynamics and aero dynamics.
TEXA UK LTD
TEXA UK opened its offices in January 2006. Today
TEXA is a global leader in the design, development
and production of multibrand diagnostic tools, exhaust
gas analysers, air conditioning service stations and
telediagnostic devices for cars, bikes, trucks, boats
and farm machinery.
TEXA has an extensive, worldwide distribution
network and employs over 450 people, 350 of whom
are based in the company’s head offices in Monastier
di Treviso, where all TEXA products are designed,
developed and made.
ZF SERVICES UK LTD
ZF is a global leader in driveline and chassis
technology with 122 production companies in 26
countries. In 2013, the Group achieved a sales figure
of approximately EUR 16.8 billion with 72,643
employees. ZF is among the top 10 companies
on the ranking list of the largest automotive
suppliers worldwide.
The company was founded in 1915 for the
development and production of transmissions for
airships and vehicles. Today, the group’s product
range comprises transmissions and steering systems
as well as chassis components and complete axle
systems and modules.
www.theimi.org.uk
REMIT IT ACADEMY
www.theimi.org.uk
192
HOW TO MAKE
A BOOKING
To purchase a course, simply visit
www.theimi.org.uk/courses-and-events
and click on either ‘courses’ or
‘e-learning’. Select the course from the
list provided or use the search facility.
If you’re not already an IMI Member, you’ll need to register
and create an IMI user account to book a course online. By
registering, you’ll also have access to exclusive content on
the site and be kept up to date with news and events that
are relevant to you. You can do this at
www.theimi.org.uk/create-account.
Courses can be paid for online using a debit or credit card.
If you wish to book a course which does not have a specific
date/venue attached to it, please call for further details. If you
wish to make a group or commercial booking, or would like to
pay by cheque, please contact us.
Call the Professional Development team
on +44 (0) 1992 519025
Email us at [email protected]
193
BEFORE BOOKING
CANCELLATIONS
Before booking, please read the course
information carefully to ensure that it meets
your needs. If you require further information
about whether the course is right for you,
please call the Professional Development team
on +44 (0)1992 519025 or email us at
[email protected]
Please read the IMI Terms and Conditions to
understand the full details relating to cancellations.
Any cancellation must be received in writing
(letter or email). The appropriate charge will apply
dependent on the cost of the booking and will be
based on the following percentage scales:
Please read the IMI learner Terms and
Conditions before booking a course, as it
constitutes a legally-binding contract.
These can be obtained by calling us on
+44 (0)1992 519025 or visiting
www.theimi.org.uk/cpdterms
PAYMENTS AND FEES
Payments may be made by debit/credit card
using Sage Pay or by invoice. Invoices will be
sent to the contact name and address supplied
at the time of booking. Fees must be received in
full before the start of the course as set out in
the IMI Terms and Conditions.
BOOKING CONFIRMATION
Learners will receive confirmation of booking and
joining instructions.
20 plus working days before event - 25% of fee
16 working days but less than 20 days - 50% of fee
15 days or less - 100% of fee
Non attendance without notification - 100% of fee
IMPORTANT NOTES
It may be necessary, for reasons beyond the control of the IMI, to
change the date or venue of a course or event. In the unlikely event
of a cancellation by the IMI, the IMI will automatically make a full
refund but disclaim any further liability.
The IMI is registered under the Data Protection Act 1998. Personal
information supplied to the IMI will be stored securely and used in
relation to the course onto which you have booked. Your personal
data will be passed onto the IMI CPD Partners for course/event
registration purposes; however the IMI will not divulge any personal
information to other third parties without your consent. Personal
data in relation to post-course feedback, attendance and
achievement data (where applicable) will be passed from the IMI
CPD Partner to the IMI to enable the issuing of CPD certificates and
ongoing course improvement. IMI CPD Partners will not divulge any
personal information to other third parties without your consent.
Full details of the reasons why the IMI process personal
information are given in the IMI Data Protection register entry,
which can be found on the Information Commissioner’s website
www.ico.gov.uk. Participants may be contacted by letter, email or
phone with details of future courses/events and publications
organised or promoted by the IMI, which may be of interest to you.
ACCOMMODATION AND TRAVEL
The cost, sourcing and booking of accommodation
and travel to and from the venue are the sole
responsibility of the learner.
IMI Registered office:
Institute of the Motor Industry, Fanshaws,
Brickendon, Hertford SG13 8PQ
www.theimi.org.uk
TERMS AND
CONDITIONS
www.theimi.org.uk
194
OTHER CPD
OPPORTUNITIES
MEMBER EVENTS
In addition to the courses in this guide, the IMI holds a range of events for members including
Member Associations (MA), Representative Member Assemblies (RMA) and Technical Seminars,
to help you achieve CPD.
To find out more about these events please visit www.theimi.org.uk/memberevents
ALCHEMY PERFORMANCE ASSISTANT
Exclusively for IMI members, Performance Assistant for Managers provides small, bite-sized pieces
of learning, ideal for day-to-day management or coordination of people. As a member, you can now
benefit from accessing these resources absolutely free as part of your current package. Access this
resource by following the link below for hundreds of topics such as coaching, negotiation skills, risk
management and many, many more.
To start using Alchemy Performance Assistant today, please visit www.theimi.org.uk/alchemy
SNAP-ON
Snap-on offers a range of IMI-accredited training solutions designed to meet the varying needs of
its customers and distributors and provide top-quality professional training from its team of
industry-leading experts.
Its one-day training courses, which take place across the UK, offer in-depth information to technicians
about how to use and get the most from their equipment and provide real-world examples as part of
the courses.
The one-day accredited courses teach technicians how to get the best out of Snap-on’s handheld
tools covering various platforms including MODIS Ultra, VERDICT, VERUS and VERUS Pro.
Snap-on also runs evening diagnostic seminars at more than 50 venues across the country –
evening seminars last for approx. 2 1/2 hours and subject titles rotate according to demand.
Attendees can gain 3 credits per seminar towards their IMI CPD target.
For more details, please visit www.snapontraining.co.uk
195
CPD is a mandatory requirement for members on the IMI Professional
Register. The Register is designed to make sure consumers end up in
skilled, competent and trustworthy hands, and so members are
recognised for maintaining their knowledge, skills and competency.
IMI Members can log their CPD activity using MyCPD, the free online
CPD management tool.
HOW TO LOG YOUR CPD, IN 5 EASY STEPS:
1 Log in to www.theimi.org.uk
2 Click on the ‘CPD icon’ in the pop-up page
3 Click on the ‘Log CPD’ button
4Choose one of the options. If you’re not sure which one to choose,
just click on the blue button for help.
5Fill in the following 4 boxes; title, date completed, time spent and a
short description, then click save.
For more information about MyCPD
or for a reminder of your log in details,
contact a member of the Professional
Development team on +44 (0) 1992 519025
or email [email protected]
www.theimi.org.uk
CPD AND THE
PROFESSIONAL
REGISTER
JOIN THE CONVERSATION
ON SOCIAL MEDIA
org.uk Institute of the Motor Industry
2 511 521Fanshaws,Institute of the Motor Industry
Fanshaws,
Brickendon,
Brickendon,
Hertford SG13
8PQ
uk
Hertford
SG13 8PQ
[email protected]
521
[email protected]
+44 (0) 1992 511
+44 (0) 1992 511 521
@the_IMI
@the_IMI
theimi.org.uk
theimi.org.uk
A company limited by guarantee. Registered in England No:225180
Version 1.0
Version 1.0A company limited by guarantee. Registered in England No:225180
Version 1.0

IMI PROFESSIONAL DEVELOPMENT COURSE GUIDE

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