training programme

Transcription

training programme

TRAINING
PROGRAMME
1984
Courses for Development
of Management
0000054021
NATIONAL Productivity Corporation - [productivity and quality
enhancement programmes].
DAYA
PENGELUARAN
November
is national productivity
month
54021
NATIONAL PRODUCTIVITY CENTRE
(MINISTRY OF TRADE & INDUSTRY)
Head Office o Petaling Jay a Branch Offices o Kuantan o Pulau Pinang o Johore Bahm o Kuching
COURSES FOR DEVELOPMENT OF MANAGEMENT
TRAINING PROGRAMME
1984
INTRODUCTION
THE NATIONAL PRODUCTIVITY CENTRE OF MALAYSIA
The National Productivity Centre was established in 1962 as a joint project
by the United Nations Special Fund and the Federal Government with the International Labour Organisation as the executive agency.
In 1966 the National Productivity Council (Incorporation) Act. No, 19 was
passed by Parliament and the Council became an autonomous body efffective as
from 1st March, 1966. The members of the Council are appointed by the Minister
of Trade and Industry.
The centre is subsidized by the Government until such time as it becomes
self-supporting.
OBJECTIVES
Among others, the objectives of the National Productivity Centre are:—
—
—
raising standards of management including supervision at all levels;
improving efficiency of industrial operations with particular reference
to methods of increasing productivity, of improving quality and output,
—
of reducing costs and developing constructive labour/management relations;
initiating training and other programmes that would best serve specific
and local requirements of the country.
METHOD OF INSTRUCTION
Question/answers and discussions are emphasised. Informal instruction in the
form of lectures, syndicate discussions and case studies creates an atmosphere conductive to adult training. The Centre's staff also carry out follow-up visits to give
further guidance .and assistance, particularly in the case of in-plant practical projects
being carried out by the course participants. Case studies and exercises play a central part in discussions throughout the courses. The courses are supplemented with
relevant management films and study visits. Course hours are from 9 — 4 p.m.
ADMISSION FOR COURSES
Application for admission should be made on the Pre-course Questionnaire
from attached at the end of this brochure. Applicants should have some experience
in the particular subject relevant to the course. Selection is based on the information contained in the Pre-course Questionnaire forms, which are to be returned two
weeks before the course commences together with the relevant fees. Applicants are
advised to apply early to avoid disappointment.
Cheques should be made payable to the Director, National Productivity
Centre and crossed *A/C Payee Only.
CERTIFICATES
The Centre issues a certificate of attendance to every participants who attends all the sessions of each training course.
FURTHER INFORMATION
The Centre's brochures, additional Pre-course Questionnaire forms and further information can be obtained from:
Public Relations Officer,
National Productivity Centre,
P.O. Box 64,
Petaling Jaya.
Tel: 563688
563731
563905
563337
The National Productivity Centre also undertake to conduct management
courses not listed in the training programme and tailor-made courses on request
by any organisation. Film Talks on various aspects of management can also be arranged for a nominal fee.
ISIKANDUNGAN/CONTENTS
A.
Introduction
i
B.
Course
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Management Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sales & Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Industrial R e l a t i o n s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Management Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Industrial Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Low — Cost Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tourist Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wilayah Pantai Timur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wilayah Utara . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wilayah Selatan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wilayah Sabah-Sarawak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C.
Tempat penginapan untuk peserta kursus . . . . . . . . . . . . . . . . . . . . 62
D.
Terletaknya NPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
m
1
4
9
17
33
42
44
50
53
56
58
MANAGEMENT ACCOUNTING SECTION
SYNOPSIS OF COURSES
MA 1 INTRODUCTION TO ACCOUNTING PRACTICES
This courses introduces the basics of accounting principles and their practical
uses.
It is useful for all junior personnel who are directly or indirectly involved in
accounting functions.
MA 2 BASIC ACCOUNTING FOR EXECUTIVES
Most executives in companies have little or no background in accounting to
be able to understand and interpret accounting reports correctly. This course aims
at giving executives sufficient knowledge of accounting.
MA 3 FINANCIAL MANAGEMENT 1
This course is particularly suitable for senior non-financial managers. The emphasis of the course is on Management of short and medium term resources. Working Capital Management, Cash Planning, Credit Management and Financial analysis
are the major topics.
MA 4 COSTING 1
This course is suitable for non-executive personnel in Marketing, Production
and other functions, who have no knowledge of Costing. It concentrates on Product Costing with emphasis on the three items of product cost, i.e. Materials Labour and Overheads.
MA 5 COSTING 11
This is an advanced course suitable to all Executives who wants to know more
about Costing Techniques and Methods. It is also suitable to participants who have
completed the Costing 1 course. The subjects covered are Marginal Costing and
Break Even Analysis, Standard Costing and Costing Methods such as Job Costing,
Process Costing etc.
MA 6 CASH FLOW MANAGEMENT
The course enables participants to see their contribution to the management
of cash flow and also train them in the techniques of Cash Flow Management.
It is suitable for middle and top management executives.
MA 7 BUDGETARY CONTROL
This course enables participants to prepare and use budgets for planning and
control.
All middle and top management executives who are interested in gaining a
sound knowledge of Budgeting and its application as a control tool in business
organisation, would benefit from this course.
MA 8 PENGENALAN PERAKAUNAN
Kursus ini bertujuan untuk memberi fahaman asas tentang prinsip-prinsip
perakaunan dan bagatmana mempraktikkannya.
Kursus ini adalah sesuai untuk semua kakitangan rendah yang terlibat dalam
urusan akaun secara langsung atau tidak langsung.
MA 9 PENGURUSAN KEWANGAN
Kursus ini adalah sesuai untuk pengurus-pengurus yang bukan dari bidang
Kewangan.
Penekanan kursus adalah mengenai Pengurusan Punca-Punca Kewangan jangka pendek seperti Pengurusan Modal Kerja, Perancangan Tunai, dan memahami
"dan analisa Penyata-Penyata Kewangan.
MANAGEMENT ACCOUNTING SECTION
VENUE: N.P.C., P. JAVA
NO.
COURSE
DATE
1.
Introduction to Accounting Practices
Jan 9 -13
Charles Teh
$300.00
2.
Basic Accounting Foi Executives
Feb 13 - 17
TeoTen
$350.00
3.
Cash Flow Management
Mar 19 - 21
Fred Lew
$210.00
4.
Pengenalan Perakaunan
April 16 - 20
Charles Teh
$250.00
5.
Financial Management 1
May 7 - 9
TeoTen
$210.00
6.
Pengurusan Kewangan
July 16 - 20
Fred Lew
$300.00
7.
Budgetary Control
Aug 20 - 22
Charles Teh
$210.00
8.
Costing I
Sept 3 - 1 5
TeoTen
$180.00
9.
Oct 15 - 19
Fred Lew
$300.00
10.
Basic Accounting for Executives
Nov 12 - 16
Charles Teh
$350.00
11,
Costing II
Dec 10 - 3
TeoTen
$210.00
OFFICER-IN-CHARGE
FEE
SALES & MARKETING SECTION
SYNOPSIS OF COURSES
SM 1 SALESMANSHIP
The objective of this course is to help sales personnel develop a systematic
approach to making sales so as to increase sales volume. Sales Presentations and
Mock Selling Sessions are included.
All sales personnel especially those directly connected with selling consumer
goods or services, will find this course useful,
SM 2 MANAGEMENT OF SALES FORCE
The objective of the course is to help sales management personnel develop an
organised approach in dealing with problems they encounter in managing their sales
force and other functional responsibilities in planning, directing and controlling
the total sales operations in the company. The course highlights the skilful use of
major methods, techniques and tools in solving various problems.
Sales Managers and Senior Sales Executives who are involved in planning, di-
recting and controlling the sales operations in their respective organisations would
benefit from this course.
SM 3 INTRODUCTION TO MARKETING MANAGEMENT
The objective of this course is to acquaint sales & marketing personnel in
the various industries with modern marketing concepts & tools. It also seeks to help
sales executives handle the complex marketing problems of today's competitive
market situation.
It is useful for all sales & marketing personnel.
SM 4 INTRODUCTION TO ADVERTISING MANAGEMENT
The objective of this course is to give participants an awareness of the principles and problems in advertising, with a view to helping them to make sound
executive decisions for greater effectiveness of advertising appropriations. The
course will also stimulate active interest and intelligent appreciation of different
advertising media.
Executives in the Marketing/Sales/Advertising Departments who are responsible for administering advertising appropriations would benefit from this course.
SM 5 SETTING UP EXPORT BUSINESS & DOCUMENTATION
This course has been specially designed and developed for new comers in export business. Its objective is to provide comprehensive information on the mechanics of conducting export business within the broad framework of Government
Policy and Procedures.
Enterpreneurs/Managers and Executives who are interested in setting up export business, and understanding the Documentation will find this course useful.
SM 6 IMPORT PROCEDURES & DOCUMENTATION
This course covers a wide range of operations involved in handling imports.
Its objective is to provide comprehensive information on the techniques of
importing merchandise into Malaysia, the procedures incidental thereto and the documents used at various stages of import transactions.
This course is suitable for executives who want to acquire knowledge of import trade practices and procedures in Malaysia. Those who handle import shipments in agency houses, manufacturing establishments, government and semi-
government institutions, banks etc. will also benefit from this course.
SM 7 EXPORT FINANCING
This three-day course provides better understanding of the methods and procedures involved in utilising the facilities available for financing export and the
ways and means of minimising risks incidental to trade transactions.
SM 8 UNDERSTANDING CUSTOMS AND PORT PROCEDURES
This course serves to explain the customs and port procedures incidental in
export-import transactions.
SM 9 EXPORT INCENTIVES
This 2 day courses outlines all the export incentives available to exporters
and the procedures involved in order to benefit from the incentives.
SM 10 KEJURUJUALAN
Tujuan kursus ini adalah untuk melengkapi para jurujual pengetahuan yang
sistematik dalam pendekatan mereka terhadap usaha meningkatkan kadar jualan.
Para peserta yang dalam tugas hariannya aktif menjual produk perkhidmatan
atau idea, akan merasa munafaat dari kursus ini.
SM 11 FILM TALKS
1)
"The Salesman"
The film covers the duties and responsibilities of a professional salesman. After the film, a discussion of professional selling will take place.
2)
"Who Killed The Sales"
Every department in a company plays an important part towards
achievement of a sale. There will be a discussion on integrated sales and
marketing approach to selling.
3)
"Get Organised"
For profitable field selling, the salesman has to be very well organised
in his work. There will be a discussion on planning and time management. *
4)
"Handling Customers' Complaints"
The film deals with how to handle customers' complaints. A discussion
will take place on how to handle customers' complaints and use them
for profitable selling.
5)
"Overcoming Objections"
The film deals with various sales objections and means to counteract
them. Participants will discuss ways and means to counteract various
sales objections.
SALES AND MARKETING SECTION
VENUE: N PjC.t P. JAVA
COURSE
NO.
1.
2.
3.
*
DATE
OFFICER-IN-CHARGE
FEE
Salesmanship
Jan 9 - 13
Chan Kum Siew
$300.00
Introduction to Marketing Management
Pemasaian Lanjutan (Khas untuk PegawaiPegawai FAMA)
Feb 13 - 17
David Kuang
David Kuang
$350.00
Feb 20 - 24
4.
Film Talk - The Salesman
Feb 24
(9am - 12noon)
David Kuang
$ 40.00
5.
Management of Sales Force
Mar 12 - 16
David Kuang
$350.00
Mar 26 - 30
Chan Kum Siew
-
6.
* Pemasaian Lanjutan (Khas untuk
Pegawai-Pegawai FAMA)
7.
Setting Up Export Business and
Documentation
April 9 -13
Chan Kum Siew
$350.00
8.
Pemasaian Lanjutan (Khas untuk
April 23 - 27
Chan Kum Siew
-
9.
Film Talk - Who Killed The Sales
April 27
(9am - 12noon)
Lee Saw Hoon
$ 40.00
10.
Import Procedures and Documentation
May 7-11
Lee Saw Hoon
$350.00
11.
Fflm Talk: Get Organised
June 29
(9am - 12noon)
David Kuang
$ 40.00
July 9 -13
Lee Saw Hoon
12.
** Pemasaian Lanjutan (Khas untuk
* Course to be conducted in Kuantan
** Course to be conducted in Pulau Pinang
SALES AND MARKETING SECTION
COURSE
NO.
00
DATE
OFFICER-IN-CHARGE
FEE
13.
Introduction to Advertising
Management
July 23 - 27
Lee Saw Hoon
$350.00
14.
Film Talk - Handling Customers
AuglO
(9am — 12noon)
Chan Kum Slew
$ 40.00
15.
Salesmanship
Aug 20 - 24
Chan Kum Siew
$300.00
16.
Export Financing
Sept 3 - 4
Lee Saw Hoon
$140.00
17.
Introduction to Marketing Management
Sept 17 - 21
David Kuang
$350.00
18.
Film Talk - Overcoming Objections
Oct5
(9am - 12noon)
Lee Saw Hoon
$ 40.00
19.
Management of Sales Foice
Oct 15 - 19
Chan Kum Siew
$350.00
20.
Salesmanship
Nov 12 - 16
Lee Saw Hoon
$350.00
21.
Export Incentives
Dec 3 - 4
David Kuang
$140.00
INDUSTRIAL RELATIONS SECTION
SYNOPSIS OF COURSES
IR 1 INDUSTRIAL RELATIONS FOR SUPERVISORS
The objective of this course is to present methods for dealing with problems
of present-day supervision; help foster the development of supervisory ability;
enable participants to review their concepts and practices of industrial relations;
exchange ideas and experiences with each other and develop alternative approaches
to promote and maintain industrial peace, reduce areas of conflict and encourage
harmonious labour relations, and cultivate productivity consciousness. The course
also focusses on the following objectives: developing supervisory skills in respect of
management and human resources; developing an understanding of issues and forces
affecting an industrial organisation and work-place; developing the ability to analyse and resolve conflicts arising out of the work relationship; and developing an
appropriate style of leadership for changing supervisory requirements.
Supervisors at all levels would benefit from this course.
]R 2 MANAGEMENT OF LABOUR RELATIONS
This course would enable participants to review their concepts and practises
of labour relations, exchange ideas and help develop alternative approaches to
promote and maintain industrial peace, reduce areas of conflicts and encourage harmonious labour relations and cultivate productivity consciousness. The course
focusses on the following objectives: developing managerial and supervisory skills in
respect of management and human resources; developing an understanding of issues
and forces affecting an industrial organisation and work place; developing the
ability to analyse and resolve conflicts arising out of the work relationship; and
developing an appropriate style of leadership for changing managerial and supervisory requirements in making organisational decisions.
The course is designed for senior executives in all fields.
IR 3 DISCIPLINE IN INDUSTRY
This course enables management personnel and trade union officials to appreciate the need for effective discipline in industry for the proper and effective
functioning of organisations. The course analyses various types of indiscipline pre-
vailing in industry and their adverse effect on production, productivity and industrial peace. Participants will be exposed to existing methods and practices used to
handle disciplinary matters and their further improvement; and to the principles
and practices to be followed before taking disciplinary action. It also provides
participants with an opportunity to exchange ideas and experiences on the theory
of Natural Justice.
The course is for senior management personnel and trade union executives.
IR 4 INDUSTRIAL RELATIONS FOR TRADE UNION EXECUTIVES
The objective of this course is to present methods for dealing with presentday problems faced by trade union executives, help develop an understanding of
issues and forces affecting the working of trade unions and an ability to analyse
and resolve conflicts objectively. Participants will be introduced to various aspects
of collective bargaining, negotiation techniques, wage determination, and the implications involved in workers' participation in management.
The course will enable participants to review their concepts and practices of
labour relations, learn from each other and enable each one to discover alternative
approaches to Industrial Relations with a view to reducing areas of conflict and encouraging a harmonious atmosphere.
This course is for all trade union executives.
IR 5 INDUSTRIAL RELATIONS AND LABOUR LAWS
The objective of this course is to acquaint participants with the legal aspects
of the industrial relations system in this country and to enable participants to understand and to appreciate the various provisions of the labour legislations which
regulate the relationship between the employers and employees.
The three main labour legislation name the, the Trade Union Ordinance,
1959, Industrial Relations Act, 1967 and Employment Ordinance, 1955 will be
discussed with particular reference to the following topics:—
—
—
—
—
contract of employment;
mandatory minimum terms and conditions of service;
common law rights of employers and employees;
right of association;
10
—
right to collective bargaining
—
—
—
—
—
collective agreements and enforcement;
dispute settlement
law on dismissal;
industrial Court
right to strike/lock-out
This course is suitable for all senior management executives particularly
those in personnel management and also trade union executives.
IR 6 GRIEVANCE HANDLING
This course is designed to introduce participants to the Grievance Handling
process, and guide them in preparing agreements that would cover all potential
areas of disagreements and, primarily, help them to anticipate and prevent causes
of management/labour conflicts.
The course would benefit management personnel in industry, government
and semi-government officials.
IR 7 COLLECTIVE BARGAINING & NEGOTIATION PROCEDURES
The objective of this course is to provide a forum for management personnel
and trade union executives to critically examine and discuss the principles and prac-
tices of Collective Bargaining and the effective application of Collective Bargaining
for continued and fruitful co-operation between employers and employees with a
view to ensuring increased efficiency and Productivity in Industry leading to pro-
gressive improvement in the living standards of people. The course focuses on such
topics as the principles of Collective Bargaining; form and contents of Collective
Agreements; negotiation techniques and procedures; machinery for the prevention
and settlement of disputes, the rights, responsibilities and obligations of manage-
ment and laboui, and the role of Collective Bargaining in the promotion and maintenance of industrial peace and hamony.
IR 8 DOMESTIC EQU1RY PROCEDURES
In maintaining discipline, employers may have to implement disciplinary
actions for habitual infraction of work rules. The Employment Ordinance requires that in such disciplinary actions as Dismissal, Demotion & Suspension, the
employer has to hold a "due enquiry".
11
But what constitutes a "due enquiry?" Nothing has been laid down under the
law. However certain guidelines have been laid down by the Industrial Court for
such enquiries.
To that extent this course is designed to provide some of these guidelines.
Participants will be able to observe & participate in a mock Domestic Enquiry which
will include among others the examination & cross-examination of witnesses as well
as the recording of statements & the recommendation of appropriate disciplinary
action.
IR 9 PERHUBUNGAN PERUSAHAAN UNTUK PENYELIA
Kursus ini membentangkan kaedah-kaedah mengendalikan masalah yang di-
hadapi oleh penyelia-penyelia pada masa ini; untuk menolong dan menggalakkan
serta membenakebolehan menyelia.
Membolehkan peserta-peserta untuk menyemak konsep-konsep dan mengamalkan perhubungan perusahaan; bertukar-tukar fikiran dan pengalaman serta
membina beberapa cara pendekatan yang lain bagi memaju dan menjaga keamanan
perusahaan dengan mengurangkan pertikaian dan menggalakkan hubungan buruh
yang harmoni.
Membina kemahiran menyelia dan berkaitan dengan pengurusan dan punca-
punca kemanusiaan; membina satu kefahaman mengenai issue dan tenaga-tenaga
yang mempengaruhi organisasi perusahaan dan tempat kerja.
Membina kebolehan menganalisa dan menyelesaikan pertikaian-pertikaian
yang terjadi dari hubungan kerja di antara pekerja-pekerja serta membina satu gaya-
cara pimpinan bagi keperluan-keperluan penyeliaan yang sentiasa berubah.
Penyelia-penyelia dari segala peringkat adalah sesuai untuk kursus ini.
IR 10 PERHUBUNGAN PERUSAHAAN UNTUK PEGAWAI-PEGAWAI KESATUAN SEKERJA
Untuk membentangkan kaedah mengendalikan masalah yang dihadapi oleh
pegawai-pegawai Kesatuan Sekerja pada masa ini.
Untuk membina dan memahami issue dan tenaga yang mempengaruhi kesatuansekerja.
12
Untuk membina kebolehan menganalisa dan menyelesaikan konflik dengan
tepatnya.
Kursus ini adalah sesuai untuk pegawai-pegawai Kesatuan Sekerja.
IR11 DISIPLIN DALAMINDUSTRI
Tujuan kursus ini ialah untuk membolehkan pegawai-pegawai pengurusan dan
kesatuan sekeija menghargai akan perlunya mempunyai disiplin yang efektif di dalam industri memajukan hubungan majikan — pekerja yang lebih baik dan tenaga
kerja yang berpuashati dan progresif.
Pegawai-pegawai pengurusan dan kesatuan sekerja adalah sesuai untuk kursus
ini.
IR 12 MENGENDAUKAN RUNGUTAN
Kursus ini bertujuan untuk memperkenalkan peserta-peserta kepada proses
mengendalikan rungutan. la member! garis pandu mengenai rungutan-rungutan
pekerja, dan bagaimana membincangkan dan menyelesaikan rungutan-rungutan
yang berkenaan. Kepentingan mengendalikan rungutan pekerja telah diakui dan
adalah menjadi peranan penyelia-penyelia untuk mempastikan rungutan-rungutan
tidak membantukan pengeluaran. Akhirnya, kursus ini akan membantu penyeliapenyelia mengetahui dan menghalang rungutan menjadi pertikaian yang serius.
IR 13 TATACARA PENYIASATAN
Untuk mengekalkan disipUn yang berkesan, pihak majikan mungkin dikehendaki mengambil tindakan disiplin terhadap pekerja-pekerja yang selalu melanggar
peraturan kerja. Menurut Ordinan Kerja sebelum majikan mengambil tindakan
disiplin, seperti memberhentikan, menurunkan pangkat atau menggantungkan
kerja pekerja yang berkenaan, dia mestilah mengadakan tata-cara penyiasatan yang
adil dahulu.
Bagaimana tata-cara penyiasatan yang adil ini dapat dijalankan? Ordinan
Kerja itu tidak memberi garis pandu yang mencukupi mengenai bagaimana untuk
mengendalikan tata-cara penyiasatan ini. Walaubagaimanapun Mahkamah Perusahaan telah memberi garis pandu berkaitan dengan tata-cara penyiasatan ini semasa
menyelesaikan kes-kes pembangunan kerjanya.
13
Tujuan kursus ini ialah untuk memberi dan membincangkan garis pandu ini.
Peserta-peserta akan dapat memerhati di samping dapat menyertai satu tata-cara
penyiasatan yang olok-olok. Semasa kursus, peserta-peserta akan juga dapat me-
lihat bagalmana saksl-saksi disoal atau disoal semula dan cara merekodkan keterangan-keterangan mereka. Ini termasuk juga cara mendapatkan keputusan dan cara
mengesyorkan tindakan disiplin yang sesuai dan adil.
14
INDUSTRIAL RELATIONS
VENUE: N J.C., P. JAYA
NO.
COURSE
DATE
OFFICER-IN-CHARGE
FEE
1.
Industrial Relations for Supervisors
Jan 23 - 27
Sunn Leong
$300.00
2.
Grievance Handling
Feb 20 - 22
Chee Mew Leng
$260.00
3.
Discipline-In Industry
Feb 27 - Mar 3
Chee Mew Leng
$350.00
4.
Peihubungan Perusahaan untuk Kesatuan Sekerja
Mar 12 - 16
Abd. Malek Jamaluddin
$250.00
5.
Peihubungan Perusahaan Untuk Penyelia
Mar 19 - 23
Chee Mew Leng
$275.00
6.
Seminaz Kesatuan Sekerja
Mat 26
Khaiiuddin Isa
$ 45.00
7.
Disiplin Dalam Industri
AprU 2 - 6
$265.00
8.
Kemahiian Komunikasi Dalam
Perhubungan Perusahaan
April 9 -11
Chee Mew Leng
$165.00
9.
Domestic Enquiry Procedure
April 16 - 18
Suiin Leong
$210.00
10.
Industrial Relation & Labour Law
April 23 - 27
Khairuddin Isa
$350.00
11.
Mengendatikan Rungutan
May 17 - 19
$160.00
12.
Industrial Relations Foi Trade
Union Executives
May 21 - 25
Surin Leong
$250.00
13.
Essential Communication in
Industrial Relations
May 21 - 23
Chee Mew Leng
$210.00
VENUE: NJP.C,P. JAVA
NO.
COURSE
DATE
OFFICER-IN-CHARGE
FEE
14.
Perhubungan Perusahaan Untuk Penyelia
July 9 -14
$285.00
15.
July 9 -13
SurinLeong
$300.00
16.
Seminar Kesatuan Sekerja
July 23
Khairuddin Isa
$ 45.00
17.
Discipline In Industry
July 30 - Aug 3
Chee Mew Leng
$ 45.00
18.
Grievance Handling
Aug6-8
SurinLeong
$260.00
19.
Collective Bargaining & Negotiation Procedure
Aug 20 - 24
Khairuddin Isa
$350.00
20.
Tatacara Penyiasatan
Sept 24 - 26
Khairuddin Isa
$165.00
21.
Seminal Kesatuan Sekerja
Oct 15
Abd. Malek Jamaludin
$ 45.00
22.
Industrial Relations &, Labour Law
Oct 15 - 19
Khairuddin Isa
$350.00
23.
Domestic Enquiry Procedure
Oct 29 -31
Surin Leong
$210.00
24.
Nov 12 - 16
$265.00
MANAGEMENT DEVELOPMENT SECTION
SYNOPSIS OF COURSES
A.
The courses are conducted in a very practical approach requiring full participation and involvement by the participants.
Besides lectures the sessions are well supplemented by
*
*
*
*
*
Case Studies
Discussions
Films and various other forms of visual aids
Structured Exercises
Role Plays
*
Management Games
B.
The course fee includes use of NPC premises, equipment course materials
snacks, tea-snacks, and lunch.
C.
The course instructors will be senior staff members with many years of
proven-training skill in their relevant fields.
D.
There will be no examinations or tests at the conclusion of the course. There
will be a course appraisal, however to analyse the strong and weak areas of
the course.
E.
For those who attend the full duration of the course, a certificate of attendance will be issued.
Additional Service
*
Apart from these normal scheduled courses the section entertains request
for tailor-made package course to suit the needs and requirements of individual Organisations.
*
*
Consultancy Services
Film Talks
17
MD 1 LEADERSHIP & HUMAN RELATIONS FOR MANAGERS
Course Objectives
The Course is designed for managers and aims to provide them with a better
understanding of the nature and principles of modern leadership and human relations, ways and means to execute them and the results to be achieved.
It seeks to train participants of the course to execute leadership functions
according to democratic procedures and methods.
Course Structure
This is a 5 Day Course from Monday to Friday, conducted from 9.00 a.m.
to 4.00 p.m.
Course Programme
This Course discusses various important topics pertaining to Leadership and
Human Relations, some of which are:—
—
—
—
—
Leadership and Leadership Styles
Resistance to Change
4 Step Methods of Problem Solving
Group Members Problems
—
Foundations fo Good Human Relations
Course Fee
$300.00 per participant.
MD 2 INTRODUCTION TO PERSONNEL MANAGEMENT
The course is designed for executives with technical background who are
currently involved in personnel management. It is also suitable for Personnel Executives who have newly acquired this post or any others in managerial capacity
and interested in familiarising themselves with personnel management.
18
Course Structure
This is a 5 Day Course from Monday to Friday, conducted from 9.00 a.m.
to 4.00 p jn.
Course Programme
The topics discussed are:—
—
—
—
—
—
—
—
Personnel Functions
Recruitment
Induction
Manpower Development and Training
Welfare
Performance Apparaisal
Job Evaluation
Course Fee
The total fee for this course is $300.00 per participant.
MD 3 TRAINING METHODOLOGY (MODULE 1 - AIDS AND METHODS)
Course Objective
The objective of this course is to familiarize participants with a variety of
training methods. It demonstrated the use of audio visual aids and enables participants to use these aids and methods effectively in this training sessions.
This course is suitable for managers who are responsible for conducting
courses in their organisations. Managers who wish to familiarize'themselves with
training techniques may also participate in the course.
Course Structure
5 days from Monday to Friday, conducted from 9.00 a.m. to 4.00 p.m.
19
Course Content
—
—
—
—
—
The Importance of Training in an Organization
The Learning Process
Use of Visual Aids
The Use of Case Studies in Training
In Basket Exercise
Role Plays
Fee
MD 4 TRAINING METHODOLOGY (MODULE 11 - PLANNING AND EVALUATION OF TRAINING PROGRAMMES)
Course Objective
The course presents the various aspects of training and brings to light various
problems and methods involved in the planning and evaluation of training.
It is useful to persons in charge of training. Managers who are in addition to
their normal functions performing or supervising the training functions will find
this course useful.
Others in managerial capacity and interested in familiarizing themselves with
training and its related activities will also benefit.
Course Structure
5 days from Monday to Friday conducted fronv9.00 a.m. — 4.00 p.m.
Course Content ,
The training function and Policy
Determining Training Needs
Planning a Training Programme
The Administration of a Training Programme
Planning Your Training/Conference Room
Evaluation of Training
20
Fee
$300.00 per participant
MD 5 STAFF SELECTION SKILL AND TECHNIQUES
Course Objective
The objective of the course is to ensure the participant of a systematic
approach to staff selection. Emphasis is placed on interviewing skills and questioning techniques. Preparation of a job advertisement, structuring the job description
and person specification are also highlighted in this course.
This course is designed for personnel executives, office administrators and
department heads who are engaged in the decision to employ.
Course Structure
3 days from 9.00 a.m. - 4.00 p.m.
Course Content
The Selection Process
Sources of recruitment
Preparation of a job advertisement
The Job Description and person specification
Evaluating written applications
The employment interview
Questioning Techniques
Listening Skills
Handling difficult applicants
The job offer
Fee
$180 XX) per participant
*
Staff Selection Skills and Techniques is an updated version of Effective Staff
Selection.
21
MD 6 MOTIVATION AND JOB SATISFACTION
Course Objective
The course aims at giving managers an insight into the attitudes needs and
motivation of the employees on the job and the effect of these on their performance. The course provides useful guidelines for a manager to understand people
and to motivate them to higher standards of productivity.
This course is suitable to all levels of managers and supervisors whose job
requires them to interact with and motivate other personnel.
Course Structure
5 days from 9.00 a.m. — 4.00 p.m.
Contents
*
The Nature of Attitudes
*
Attitude Formation
*
*
*
*
Attitude Change
Employees Needs
Various Approaches To Motivation
Job Satisfaction
*
Job Enrichment
Fee
MD 7 INTERPERSONAL COMMUNICATION
Course Objective
The aim of "this course is to discuss with participants the importance of
effective communication and its consequences in business and industry.
It seeks to make participants more sensitive to others by improving their
listening and observing skills which are usually taken for granted in the verbal communication process.
22
It is suitable for executives at all levels whose effectiveness is dependant upon
well planned and systematic communication.
Course Structure
3 days Course conducted from 9.00 a.m. — 4.00 pjn.
Course Content
*
*
*
*
*
Importance of Communication in an organisation
The Communication Process
Body Language
Barriers to Communication
Overcoming Barriers to Communication
*
Feedback
*
Listening Skills
Course Fee
MD 8 THE SUPERVISOR AS A TRAINER AND INSTRUCTOR
Course Objective
The course gives participants knowledge and skill on the nature and principles of modern instruction and training techniques in industry and business.
It is useful to supervisors at all levels whose work involves instructing others.
Course'Structure
3 days course, conducted from 9.00 a.m. — 4.00 p jn.
Course Content
*
*
*
The supervisors essential qualities
The scope and aim of instruction
How do People Learn
*
Preparation for Instruction
23
*
*
Breakdown and key pojnts
Training Plan and Evaluation
Fee
MD 9 GROUPWORK AND DISCUSSION LEADING
Course Objective
The course trains participants to lead group discussions and conferences
according to democratic procedures and methods. It aims to develop co-operation
between employees and staff workers and all categories of employees within an
organisation.
Managers, departmental heads, supervisors and all those whose work involves
them in small groups will benefit from this course.
Course Content
*
The Importance of Groupwork and Discussion in organisations
*
*
Preparation for Discussion Leading
Use of Questions and Questioning Techniques
*
*
Role of the Discussion Leader
Different Types of Conference Participants
*
Physical arrangement of meeting place
MD 10 PIMPINAN DAN PERHUBUNGAN SESAMA MANUSIA
Tujuan Kursus
Matlamal utama kursus ini ialah untuk memberikan kefahaman kepada
peserta tentang pentingnya aspek kemanusiaan dalam organisasi. Peserta akan didedahkan kepada prinsip-prinsip moden mengenai aspek pimpinan dan perhubungan
supaya dapat dipraktikkan di tempat mereka.
24
Hanya melalui aspek ini, hubungan harmoni antara pekerja dan majikan dapat diwujudkan bagi menjamin penerusan kehidupan sesuatu organisasi.
Kursus ini sangat beisesuaian kepada para pengurus dan penyelia-penyelia
di semua peringkat serta kepada mereka yang menyelia pekerja-pekerja di bawahnya.
Jangka masa kursus
Selama tiga hari berturut, mulai jam 9.00 pagi — 4.00 petang.
Kandungan Kursus
—
—
—
—
—
—
—
Asas-asas perhubungan sesama manusia
Gaya pimpinan dalam organisasi
Kualiti dan sifat yang perlu bagi penyelia
Pengendalian masalah
Perubahan dalam organisasi
Tanggungjawab pemimpin dalam organisasi
Faktor-faktor yang mempengaruhi individu
Bayaran Kursus
$135.00bagisetiap peserta.
Nota
Permintaan untuk ceramah pendek (talks) untuk tajuk-tajuk tertentu, boleh
dipertimbangkan dan dirundingkan.
MD 11 PENYELIA SEBAGAI JURULATffl DAN PENGAJAR
Tujuan Kursus
Objektif utama kursus ini adalah untuk mendedahkan para peserta kepada
aspek pengajaran dan faedah-faedah yang boleh diperolehi daripadanya juga melengkapkan peserta dengan teknik serta teknik dalam mengendalikan kerja dan menghadapi kumpulan. Kaedah-kaedah pengajaran yang sesuai akan diilustrasikan melalui demonstrasi dengan menggunakan teknik yang dipelajari.
25
Kursus ini bersesuaian kepada penyelia dan sesiapa juga yang mengendalikan
latihan di semua peringkat. Melalui kursus ini, peserta adalah diharapkan agar
dapat membantu organisasi mereka dalam menyelaraskan sistem pengajaran yang
telahsedia ada.
Jangka masa kursus
Selama tiga hari berturut-turut, mulai jam 9.00 pagi - 4.00 petang.
Kandungan Kursus
—
—
—
Skop dan matlamat pengajaran
Faedah penggunaan pancaindera
Persediaan/Kaedah latihan dan pengajaran
Bayaran Kursus
$135.00 bagi setiap peserta
Nota
Permintaan untuk ceramah pendek (talks) untuk tajuk-tajuk tertentu boleh
dipertimbangkan dan dirundingkan.
26
MANAGEMENT DEVELOPMENT
NO.
COURSE
DATE
OFFICER-IN-CHARGE
FEE
1.
Leadership & Human Relations foi Managers
Jan 16 - 20
Mustafa Mohamad
$350.00
2.
Pimpinan & Perhubungan Sesama Manusia
Feb 13 - 15
Raduwan Safperwan
$165.00
3.
Introduction to Personnel Management
Mar 12 - 16
Joseph Paul
$350,00
4.
Training Methodology I
April 2 - 6
Wan Lye Yin
$350,00
5.
Motivation & Job Satisfaction
April 16 - 20
Raduwan Safperwan
$350,00
6.
Supervisor As A Trainer & Instructor
May? -9
AzraiHamzah
$180.00
7.
Interpersonal Communication
July 23 - 25
LianLaiPing
$210.00
8.
Training Methodology 2
Aug 6 - 10
Choong Loo Kong
$350,00
9.
Gioupwoik and Discussion Leading
Aug 27 - 29
Mustafa Mohamad
$180.00
10.
Penyetia Sebagai Jurulatih & Pengajai
Sept 10 - 12
OthmanDin
$165.00
11.
Staff Selection Skills and Techniques
Oct 8 - 10
Guok Eng Chai
$210.00
12.
Nov 12 - 14
Guok Eng Chai
$210.00
13.
Understanding Groups in Organisation
i '
Leadership & Human Relations
Dec 3 - 5
Jaafar Othraan
$180.00
14.
Certificate In Supervision
Aug 6 - Nov 3
Hassan Sulaiman
$1300,00
QUALITY CONTROL CIRCLE
SYNOPSIS OF COURSES
INTRODUCTION
The campaign on Productivity which has been undertaken by the Pusat Daya
Pengeluaran Negara (PDPN), intends to bring about the increase in productivity of
the Malaysian people. It is the desire of our leaders that members of the public
and the private sectors be more conscious of increasing productivity.
In this context, Quality Control Circle (QCC) has been found to be instrumental in improving Productivity and Product Quality in various organisation in
most developed countries. This unique management style, which rest upon the
cooperation and consultation between employer — employee in their effort to
create a happy working place, has achieved these objectives amongst others:
—
Motivating workers through their job tasks.
—
—
—
—
Developing leadership capabilities among the members.
Encouraging self-development and decision making by the employees.
Promoting more effective team work.
Enhancing the quality of product and services.
For purposes of disseminating the QCC concept and techniques, the QCC
Secretariat of PDPN takes great pride in launching this integrated programme to-
wards eventual initiation and development of the QCC movement in Malaysian
Industries.
A 3-level Approach is planned in the training programme.
ONE-DAY SEMINAR FOR TOP MANAGEMENT
Objectives
—
—
Appreciation and evaluation of the QCC concept and philosophy
Identification of QCC Structure and the relevant application within
the organisation.
Content
Amongst the topics discussed in this seminar are:
28
—
—
QCC philosophy and objectives
QCC organisational structure
—
QCC in Malaysia
—
—
QCC techniques for purposes of decision making
Discussion
Participants
This seminar will be attended by the Chairman, Managing Director or General
Manager of Enterprises who are keen to be acquainted with the concept and philosophy of QCC movement.
TRAINING IN QCC FOR FACILITATORS (5 DAYS)
Objectives
—
Understanding the basic concept, operation and philosophy of QCC
—
Be able to initiate and publicise the QCC concept in the organisation
—
Be able to assist, instruct and coach the people in forming and running
of the QCC
Content
—
QCC objectives benefits and its operation
—
—
—
—
—
Organisation and administration of QCC
QCC as a factor for motivation
Leading group discussion
QCC Tools and Techniques of problem solving
Presentation skill
Participants
Heads of Departments or Sections, Training personnel and those who will
directly or indirectly involve in QCC activity.
Those who wish to further their knowledge in this subject are also welcome.
Certificate
Certificate of Attendance will be awarded to the participants attending a
full-time course.
29
TRAINING IN QCC FOR CIRCLE LEADERS (5 DAY)
In its ideal situation, it is recommended that training in QCC for Circle
Leaders within the Organisation should be conducted by Facilitators who have
attended the Course for Facilitators at Pusat Daya Pengeluaran Negara. However,
if for one reason or other, trained facilitators within the organisation are not
available to undertake the training of circle leaders, PDPN offers the above course
with the understanding that sponsoring organisations do have trained facilitators
to follow through.
Objectives
Provide QCC leaders with knowledge and skill needed for the formation of
Pilot-circles within their work place.
Content
—
—
—
—
—
QCC philosophy and its operation
Benefits of QCC
Leadership and the importance of Human Relations in QCC
Social skills
QCC Tools and Techniques of problem solving
Presentation skill
Participants
Candidates are those chosen by Facilitators to be Leaders of the Pilot-Circles
in their Organisations.
Certificate
Certificate of Attendance will be awarded to the participant attending a full
time course.
INJ>LANT TRAINING IN QCC
The services of the PDPN are also available or organisations who plan to institute QCC movement as an in-plant programme within their premises. Arrangement for such in-plant programmes could be negotiated.
30
Follow-up
Follow-up services will be made available to the participants of the above
programmes by negotiations.
For further information please contact:
The QCC Secretariat
Pusat Daya Pengeluaran Negara
Peti Surat 64, Jalan Sultan
Petaling Jaya, Selangor
Telephone: 563688,563731,563812
31
QCC TRAINING PROGRAMME
NO.
COURSE
VENUE
DATE
OFFICER-IN-CHARGE
FEE
1.
QCC Appreciation Seminar
P. Jaya
MatS
Shahuren Ismail
$160.00
2.
P. Jaya
Sept 3
Azmi Hamzah
$160.00
3.
QCC Training for Facilitators
P. Jaya
Mar 26 - 30
Rauzah Zainal Abidin
$450.00
4.
KKM untuk Pemudahcara
P. Jaya
Mar 21 - 25
Hassan Sulaiman
$400.00
5.
P. Jaya
Oct 29 - Nov 2
Tengku Azmi
$450.00
6.
QCC Training for QCC Leaders
P. Jaya
Nov 26 - 30
Cecilia Robert
$400.00
7.
P. Pinang
Mar 12 - 16
Zahariah Mokhtar
$450.00
8.
P. Pinang
May 14
Tong Kai Seng
$160.00
9.
KKM untuk Ketua Kumpulan
P. Pinang
A u g 6 - 10
Mustapha Abd. Kadir
$400.00
10.
J. Bharu
Feb27
Francis Arul
$160.00
11.
J.Bharu
April 16 - 20
Joseph Paul
$450.00
12.
Kuantan
Feb 27 - Mar 2
Wong Mun Heng
$450.00
13.
0CC Training for Facilitators
Sarawak
April 2 - 6
Choeng Loo Kong
$450.00
14.
Sabah
April 9
Ahmad Jaafar
$160.00
15.
KKM untuk Pemudahcara
Sabah
July 23 - 27
Surin Leong
$400.00
INDUSTRIAL ENGINEERING SECTION
SYNOPSIS OF COURSES
IE 1 PRODUCTION PLANNING AND CONTROL (PP&C)
The objective of the course is to acquaint one with the various factors that
can effect production. The course also delves into areas which production personnel
should understand and know, even though it may have no direct bearing on their
duties as Production engineers or managers. Emphasis will be placed on Programmes, Loading and Scheduling, Stock Control, Ordering, Progressing & Dispatching.
The course is suitable for top and middle management personnel who
are involved in Production Planning and Control.
IE 2 QUALITY CONTROL (QC)
The Course introduces the general concept of Quality and Quality Control
and some of its statistical techniques. It enables participants to use these techniques
for the control and maintenance of the quality of the product manufactured.
All personnel related to the Quality function, wfll be considered. A basic
knowledge of statistics is recommended.
IE 3 CRITICAL PATH METHOD (CPM)
Critical Path Method is a management technique that proves very useful in
the Planning, Scheduling and Control of projects.
Participants will be introduced to the advantages and applications of Critical
Path Method through Process Planning, Scheduling and Planning of Costs. This is
illustrated with films and examples and the working out of typical CPM exercises.
Senior management and engineering executives, involved in planning, scheduling and controlling of projects will find a knowledge of CPM useful in their work.
IE 4 ORGANISATION AND METHOD (F & M)
The course introduces the various techniques used by 0 & M practitioners
in their efforts to improve office efficiency and the flow of information within
the office. As such it would benefit the manager who is concerned with the rising
33
costs of paperwork and the need for an effective use of available information.
IE 5 FILING AND RECORDS MANAGEMENT (F & RM)
The course acquaints participants with the principles, modern techniques and
efficient procedures in filing & records management. It provides a valuable guide
to current practices in modern business filing and emphasises the need to give
greater thought and care to filing as a business undertaking.
The course is suitable for all personnel involved in filing or recording functions.
IE 6 JOB SIMPLIFICATION (JS)
The course presents some techniques of Method Study by which jobs can be
studied, simplified and improved. It gives particular training in certain techniques
and principles of Job Simplification which can be used by participants in their work
place.
The course would benefit Work Study Officers, supervisors and managerial
staff of all levels involved in production functions, members of joint consultative
committees and trade union executives.
IE 7 INDUSTRIAL SAFETY 1 (ISI)
The occurence of personal-injury accidents and also those accidents that
cause damage only to property, clearly indicates a fault somewhere along the line
of planning, design, construction, installation or operations. The effect of such
accidents is to increase cost, decrease production and interrupt continuity of
operation.
The course emphasises the axiom: "Accidents do not happen — they are
caused."
The course will introduce the 3 basic principles of accident prevention
namely:
(1)
(2)
(3)
the creation and maintenance of interest;
fact finding; and
action based on the facts
34
It would benefit all personnel involved with industrial safety work and the
welfare of employees.
IE 8 INDUSTRIAL SAFETY 2 (IS2)
This is a supplementary course to the first course. Important aspects of safety
such as fire prevention, occupational health, electrical hazards, legal aspects of
safety, human factor, safety organisations etc. are discussed in depth. Participants
are made aware of the varied aspects of industrial safety and not merely on housekeeping and rules and regulations.
Emphasis is given to the prevention of hazards. Case studies and special safety
films are used in the programme.
Like its forerunner,-this course would benefit Safety Officers and all other
who are directly involved in the plants.
IE 9 MAINTENANCE MANAGEMENT (MM)
A lot of thought and effort is put into the process of acquiring new machines,
equipment and facilities. But hardly much thought is given to the ongoing maintenance of these valuable assets. Very often a maintenance crew is fully occupied
with breakdown repairs with hardly any time left for preventive maintenance.
Considerations as to size of maintenance crew, maintenance cost control, lubrication procedures etc. are neglected.
The main objective of this course is to introduce some of the modern ideas
and techniques used in improving decision making and in the maintenance of industrial facilities.
The course is suitable for senior management staff who have the responsibility for determining maintenance procedures & programme within the organisation.
IE 10 STOCK AND STORES MANAGEMENT (S&SM)
The object of this .programme is .to enable participants to obtain a greater
insight into the intricacies and procedures of receiving and distributing raw materials, work-in-process goods and finished products. Modern methods of storehouse
and stockyard management, selection and issues from stores, physical control of
items etc. will be discussed. Emphasis is given to techniques and systems suitable to
local conditions.
35
The course would be very suitable for all those involved in purchasing, storekeeping, warehousing and production control functions.
IE 11 WORK MEASUREMENT (WM)
Time is one of our most valuable resources. Time lost is money lost.
This program aims to introduce to you the application of special techniques
to seek out & eliminate ineffective & unnecessary times and hence costs wherever
they may exist in the entire cycle of your work. It helps to develop the necessary
practical skills in measuring time & in following the proper procedure to establish
time standards.
Emphasis is on Time Studies and other associated modern techniques in Work
Measurement.
Participants:
Supervisors, work study officers, and managerial staff of all levels
involved in production function, members of Joint Consultative
Committee & trade union executives.
Only those who have previously attended the Job Simplification
course will be considered.
IE 12 OFFICE METHODS IMPROVEMENT (OMI)
Your office is where a great deal of paper and hence information flows. It is
an information centre. However, it can also become a place where your company
can be bogged down becuase of misplaced/lost information, out-dated procedures
or even untrained & restless staff.
Effective & timely communication is essential to your organisation's day-today business.
This program" aims to introduce to you systems & techniques which you can
apply to bring new levels of productivity to your office.
Emphasis is placed on information distribution study techniques, document
management methods, office automation and office communication process.
It is suitable for office managers and his colleagues who are keen to make
36
their office the office of the future.
IE 13 PENGURUSAN FAIL DAN REKOD (PF & R)
Kursus ini memperkenalkan peserta-peserta dengan prinsip-prinsip, teknikteknik moden dan tatacara yang sewajar di dalam pengurusan fail & rekod. la melengkapkan daya pimpinan yang tinggi kepada keija seharian di dalam pengurusan
fail perniagaan moden dan menumpukan kepada mustahaknya untuk member!
daya pemikiran yang luas serta pemeliharaan pengurusan fail sebagai pengusahaan
perniagaan.
Kursus ini sesuai untuk kakitangan yang terlibat di dalam pengurusan fail
atau kerja menyimpan rekod-rekod.
IE 14 MENYENANGKAN KERJA (MK)
Kursus ini mengemukakan setengah-setengah teknik Kaji Caia di mana Kerjakerja boleh dikaji, disenangkan dan diperbaiki. la memberi latihan yang tertentu
di dalam setengah teknik-teknik dan prinsip-prinsip Menyenangkan Kerja yang
boleh digunakan oleh peserta di tempat kerjanya.
Kursus ini akan memberi faedah kepada Pegawai Kaji Kerja, Penyelia dan
Kakitangan Pengurusan di semua peringkat yang terlibat di dalam kerja pengeluaran, ahli-ahli yang bergabung di dalam jawatankuasa-jawatankuasa perunding dan
eksekutif persatuan pekerja.
IE 15 KESELAMATAN PERUSAHAAN 1 (KP1)
Kemalangan yang mengakibatkan kecederaan perseorangan dan melibatkan
kerosakan harta benda, mengesahkan bahawa kesilapan terdapat di dalam kerja
perancangan, perekaan, pembinaan, pemasangan atau di dalam perjalanan cara bekerja. Akibat kemalangan yang sedemikian akan meninggikan kos, menurunkan
pengeluaran dan penggangguan aliran operasi yang berterusan.
Kursus ini menekankan istilah:
"Kemalangan tidak terjadi dengan sendirinya — tanpa sebab tiada kemalangan."
Kursus ini akan memperkenalkan 3 prinsip-prinsip asas mencegah kemalangan
terutama:
37
(1)
(2)
(3)
Untuk melahirkan dan pemeliharaan ke atas minat;
Mendapatkan faktor-faktor; dan
Mengambil tindakan berdasarkan kepada faktor-faktor.
la akan member! faedah kepada semua kakitangan yang terlibat di dalam
kerja keselaniatan perusahaan dan kebajikan pekerja-pekerja.
IE 16 KAWALAN MUTU (KM)
Kursus ini memperkenalkan konsep-konsep umum mutu dan kawalan mutu
dan sebahagian dari teknik-teknik statistik. la akan membolehkan para peserta
menggunakan teknik ini untukmengawal dan menyelenggara mutukeluaran mereka.
Semua kakitangan yang mempunyai hubungan dengan fungsi mutu akan dipertimbangkan. Pengetahuan asas mengenai statistik adalah disyorkan.
IE 17 ORGANISASI DAN KAEDAH (O & K)
Kursus ini memperkenalkan beberapa teknik-teknik yang digunakan oleh
mereka yang terlibat di dalam kerja-kerja O & K untuk memperbaiki kecekapan
pejabat dan pengaliran maklumat di antara pejabat. Oleh itu ia akan member!
faedah kepada mereka yang menitikberatkan ke atas kos kertas kerja yang kian
meningkat dan keperluan untuk menggunakan maklumat-maklumat yang ada
secara berkesan.
IE 18 PENGENDALIAN BAHAN (PB)
Setiap organisasi mempunyai bahan-bahan untuk dikendaUkan samada
secara manual ataupun menggunakan mesin. Pengendalian bahan selalunya menambahkan kos kepada barang keluaran, Tambahan in! boleh meningkat sehingga
90% dari keseluruhan kos buruh. Kursus ini memperkenalkan pada peserta dengan
kaedah-kaedah penting mengurangkan pengendalian bahan dan kosnya.
Peserta
Penyelia-penyelia pengeluaran, penjaga-penjaga stor, kakitangan-kakitangan
pembelian dan mereka yang terlibat di dalam pengendalian bahan dan penyimpanannya.
38
NO.
COURSE
DATE
OFFICER-IN-CHARGE
FEE
1.
Critical Path Method
Jan 9 -13
Wong Mun Heng
$350.00
2.
Stoie & Stock Management
Jan 23 - 25
Jul 16 - 18
Ahmed Jaffar
$210.00
ChiaYokLin
3.
Industrial Safety I
Fazil Shuhaimi Talib
Wong Mun Heng
$240.00
Jul 23 - 26
Feb 13 - 16
4.
Office Methods Improvement
Feb 20 - 24
Oct8 -12
Tan Poi Seng
Fazil Shuhaimi Talib
$350.00
5.
Pengunisan Fafl & Rekod
Feb 27 - 29
Sept 17 - 19
Tan Phaik Hoon
TanWengKeang
$150.00
6.
'Filing & Records Management
Mar 12 - 14
Chit Yok Lin
Shahdan Md. Lani
$180.00
Jul 30 - Aug 1
7.
Menyenangkan Kerja
Mar 19 - 23
No V 5 - 9
Wong Mun Heng
Shahdan Md. Lani
$250.00
8.
Maintenance Management
Mar 26 - 30
Oct 29 - Nov 2
Tan Por Seng
S. Sivapalan
$350.00
9.
Quality Control
April2-6
S. Sivapalan
$350.00
VENUE: N J.C., P. JAVA
COURSE
NO.
DATE
OFFICER-IN-CHARGE
FEE
10.
Keseluiutan Perusahaan I
April 16 - 19
Nov 19 - 22
Shahdan Md. Lani
Fazil Shuhaimi Taiib
$200.00
11.
Pengendalian Bahan
May 7-10
Abdullah Kassim
$200.00
12.
Production Planning & Control
May 21 - 25
S. Sivapalan
$350.00
13.
Job Simplification
May 28 - Jan 1
Tan Phaik Hoon
$300.00
14.
Organisation & Methods
Jun 11 - 15
Tan Weng Keang
$300.00
15.
Industrial Safety 2
Aug6-9
Tan Phaik Hoon
$280.00
16.
Work Measurement
Aug 20 - 24
Tan Weng Keang
$350.00
17.
Organisasi& Kaedah
Sept 10 - 14
Ahmed Jaffar
$250.00
18.
Kawalan Mutu
Pec 10 - 14
Abdullah Kassim
$250.00
19.
Productivity Improvement
Program on Work Study: Aug 20 Nov 16, 1984
Duration 13 weeks 6 weeks full time training & 7 weeks plant
project Local participants: $2,000 per
participant International participants:
$2,500 per participant Officei-in-Chaige:
Chia Yok Lin
PRODUCTIVITY IMPROVEMENT FRUGRAM Ort WuRK STUDY (MP-WS)
————————————————————————— -————————————— r
Commencing date
Duration:
OBJECTIVES: (i) To develop/install a work study
function to implement programs of productivity
improvement; (u) To achieve/maintain substantial improvement in productivity levels; (iiO To
develop the analytical skills of participants in
seeking solutions to production problems with
special emphasis on skills of approaching the
problem of increasing productivity through
systematic analysis of existing operation,
process and work method
20th Aug. 1984
Admission requirements:
Language:
1, Minimum 2 years working experience in
organisations, preferably Supervisors,
Management services
personnel or work
study trainess.
2. Sufficient command
of spoken and written
English
CONTENTS:
Part A - Training (6 weeks)
1. Method Study - Productivity; Work Content;
Work Recording & Charting; Workplace & Factory
Layouts; Analysis of Work Methods; Development
of Improved Methods; Line Balancing; Automation;
Practical Exercises; Case Studies; Examination.
2. Woik Measurement - Definition & Purpose;
Basic Procedures & Methods; Performance Rating;
Time Studies; Time Study Analysis & Evaluation;
Machine Controlled Operations; Synthetic Setups;
Work Specifications; Activity Sampling;Time
Standards; Incentive Schemes; Methods-TimeMeasurements; Costings; Negotiating; Installing
& Maintaining Improved Methods/Time Standards;
Work Study Organisations; Practical Exercises;
Case Studies; Examination.
Put B - In-plant Project (7 weeks)
This includes study at a selected plant within
Malaysia and completion of the project report.
It will be fully supported by NPC Staff who
will maintain a continuous scrutiny by
frequent visits.
3. Medically certified
fit
4. Must be nominated by
participants'
governments, (applicable
to international
participants only)
Deadline for
Tuition Fee:
enrolment:
1st June,
1984
US $1,150/- or
M $2,500/-
Fellowships under
the Malaysian
Technical Assistance Program
may be available
in 1984/85
For local participants M $2,000.
LOW - COST AUTOMATION SECTION
SYNOPSIS OF COURSES
A.
LCA 1 INTRODUCTION TO LOW COST AUTOMATION
The first part of this module will concentrate on the understanding of compressed air and its uses. The major part will be on the techniques of constructing
basic pneumatic control circuits. This module will also familiarise participants with
the use of standard symbols, development and layout of simple circuits and the use
of the LCA laboratory and training panels.
B.
LCA 11 APPLIED LOW COST AUTOMATION (PURE PNEUMATIC)
The module will be about the fundamentals and terms in control engineering
motion and control diagrams, type of control, methods of designing circuit diagrams
for pneumatic controls. Participants will also be trained to trace and identify
faults in circuit construction and to rectify them. Laboratory exercises will be
the major portion of the module.
C.
LCA 111 APPLIED LOW COST AUTOMATION (ELEC-PNEUMATIC)
Part of the module will concentrate on basic electricity and the construction
of solenoid valves, relays and switches. Participants will then learn the methods
to design control circuits with electricity operated switches and valves. Laboratory
exercises will concentrate on the building of electricity switching circuit.
D.
PROGRAMMES CONDUCTED IN BAHASA MALAYSIA
For your Foreman and other supervisors who may have difficulty in following the English programmes, similar programmes in Bahasa Malaysia has been developed.
*
SUITABLE PARTICIPANTS
All those executives and supervisors who are concerned with improvement in
existing production systems e.g. production or design engineers, technicians, foremen and those with basic knowledge of engineering and science.
42
LOW COST AUTOMATION SECTION
VENUE: N J.C., P. JAVA
NO.
1.
COURSE
Low Cost Automation 1
DATE
Jan 23 - 27
Feb 20 - 24
Mar 19 - 23
OFFICE R-IN-CHARGE
FEE
Goh Swee Seang
$350.00
April 16 - 20
2.
April 23 - 27
May 21 - 25
July 16 - 20
Aug 13 - 17
Goh Swee Seang
$350.00
3.
Aug 20 - 24
Sept 17 - 21
Goh Swee Seang
$350.00
Oct 15 - 19
Nov 12 - 16
COURSES IN BAHASA MALAYSIA
1.
Mac'26 - 30
Goh Swee Seang
$250.00
2.
May 7 -11
Goh Swee Seang
$250.00
3.
July 23-27
Goh Swee Seang
$250.00
TOURIST INDUSTRY SECTION
SYNOPSIS OF COURSES
TI 1 LEADERSHIP AND CUSTOMER RELATIONS IN THE HOSPITALITY
INDUSTRY
Considered a "must" for supervisors in the hospitality industry, this popular
course offers participants a basic understanding of the nature and principles of
leadership. Topics include Motivation, Delegation and Resistance to Change. Additionally, the means and ways of achieving good and effective relations with staff
and customers alike are discussed, covering subjects like handling customer complaints and customers needs and expectations.
TI 2 RESTAURANT SERVICES
Suitable for captains, headwaiters, or restaurant assistant managers, this course
covers various aspects of restaurant service with emphasis on the American, Russian
and French services.
Topics which will be discussed include:
-
Table settings and service
—
Restaurant equipment
—
-
Banquet, buffets and cocktail parties
Control systems
IT 3 BEVERAGE MANAGEMENT
The aim of this course is to expose participants, particularly Head Barmen or
Beverage Supervisors, to the various common beverages, their origins and manufacture. Discussion will centre on selection, purchasing, storage, stocking and control of beverages.
TI 4 SUPERVISORY HOTEL HOUSEKEEPING
Ah1 aspects of hotel housekeeping are covered in this course, including cleaning methods, linen supervision, control of laundry and supervision of housekeeping
staff. The course is invaluable for personnel holding supervisory positions in the
housekeeping department in hotels, hostels and similar institutions.
44
TI 5 FRONT OFFICE PROCEDURES
In this course participants get to understand the functions and activities of
the Front Office Department, comprising Reservations, Reception, Enquiries, Bell
Service and the Front Office Cashier. Discussions will centre on the Front Office
as the nerve centre of a hotel, Customer Relations, basic Front Office accounting
and statistics.
TI 6 STAFF MANAGEMENT IN THE HOSPITALITY INDUSTRY
Specially prepared for department heads in hotels and similar institutions,
the course centres on the following topics;
—
—
—
Organisation of human resources
Personnel relations
Task Unit Job Descriptions
—
Labour Cost Control Systems
—
Job Evaluation
Other topics that will be discussed are motivation, management and styles
of leadership in the Hotel Industry.
TI 7 MARKETING IN THE HOSPITALITY INDUSTRY
This course aims at giving participants an understanding of modern concepts
of marketing and promotional activities in the Hotel Industry.
Discussions will centre on the following topics:
—
—
—
—
—
—
—
Basic structure of the market
Product, Competitor, and market analysis
Market Research
Marketing Plan
Sales Programme
Travel System
Advertising and Promotion, etc.
TI 8 INTRODUCTION TO ACCOUNTING IN THE HOSPITALITY INDUSTRY
This course is specially designed for participants taking part in the Hotel and
45
Restaurant Supervisory Certificate (HRSC) programme. NON — (HRSC) participants are also welcome. Its intention is to give participants, who have little or
no knowledge in Accounting, some basic principles in Accounting practices and its
application to the Hospitality Industry. Topics such as simple book-keeping, adjustments, food costing, ratios and budgeting will be discussed in order to give
participants as much coverage as possible.
The course will be supplemented with exercises and case studies.
TI9 KITCHEN MANAGEMENT
The course exposes participants to various aspects of kitchen organisation,
introduction to portioning, portion control and food costing.
This course is suitable for kitchen personnel who aspire to widen their knowledge in introductory aspects of kitchen management.
Other hotel personnel who wish to widen their knowledge in the introductory
aspects of kitchen management may also be considered.
Tl 10 INSTITUTIONAL CATERING AND COOKING MANAGEMENT
This course has been specially designed for cafeteris operators or personnel
who are directly concerned with the individual customers as well as the management.
A proper understanding of the operation and involvement would enable
operators to be fully committed to the needs of the industry.
The course is suitable for supervisory personnel in the contract food service,
canteen or cafeteria. Potential operators are also welcome.
T i l l PENGURUSAN KEDAIMAKAN
Kursus ini memperkenalkan peserta-peserta kepada teknik-teknik moden
dalam pengurusan kedai makan/restoran yang mana akan membolehkan pesertapeserta mempunyai penglibatan yang aktif, sistematik dan berkesan di lapangan ini.
Pengurusan restoran dan dapur adalah dua perkara penting dalam mcnjalankan perniagaan kedai makan. Dalam kursus ini akan dibincangkan dengan lebih
46
mendalam bagaimana untuk mengurus pekerja-pekerja, membuat belian, membuat
'costing' makanan, kos-kos pekeija dan lain-lain untuk memperolehi keuntungan
yang lebih serta bagaimana untuk mengendalikan stor yang lebih teratur. Aturletak dapur juga penting untuk melicinkan pergerakan di bahagian dapur dan ini
menambahkan kecekapan dalam menjalankan kerja.
Sebagai tambahan kepada syarahan; kajian kes, filem serta membuat lawatan
luai akan diadakan.
47
COURSE
NO.
1.
DATE
FEE
** Kuisua Aparentis Pertama dalam
Industii Perhotelan:(0
Front Office Operation
(1 tahun)
(if) Housekeeping Operation (1 tahun)
(ill) F & B Restaurant Service Operation
(1 tahun)
(iv) F & B Kitchen Operation (2 tahun)
** Janl. 1983 -Dec 31. 1984
Janl. 1983 -Dec 31. 1984
Janl. 1983 -Dec 31. 1984
-
Janl. 1983 -Dec 31. 1985
2.
Leadership & Customer Relations
Jan 9 -13
$275.00
3.
Pengurusan Kedai Makan
Feb 13 - 15
$120.00
4.
Bengkel Sehaii "Pengurusan & Kakitangan"
Feb26
$ 30.00
5.
Restaurant Services
Mar 12 - 16
$275.00
6.
Bengkel Sehaii "Kos Makanan &
Penentuan Harga Makanan
Mar 25
$ 30.00
7.
Kaedah Memasak
April 2 - 6
$200.00
8.
Kursus Kemahiran Khas selama
3bulan:-
9.
10.
11..
(i) Restaurant Service
(u) Housekeeping
(iii) Reception
April 1 - June 30
April 1 - June 30
April 1 - June 30
Bengkel Sehari "Merancang Menu dan
Resepi Standard"
May 20
$100.00
Leadership & Customer Relations (HRSC)
Augl3-17
$275.00
Special Supervisory
Aug 21 - 23
$200.00
_
Technique (HRSC)
** Kursus Aparentis Pertama dalam Industri Perhotelan bermula dari bulan Januari 1984 dan
bersambung mengikut tarflch yang telah ditetapkan seperti di atas.*
48
NO.
COURSE
DATE
FEE
12.
Restaurant Services (HRSQ*
Sept 3 - 7
$275.00
13.
Front Office Operation (HRSQ*
Sept 3 - 7
$275.00
14.
Supervisory Housekeeping (HRSQ*
Sept 10 - 14
$275.00
15.
Kitchen Management (HRSQ*
Sept 10 - 14
$275.00
16.
Beverage Management (HRSQ*
Sept 18-20
$165.00
17.
Introduction to Tourism (HRSQ*
Sept 18 - 20
$165.00
18.
Bengkel Sehaii "Menyimpan Buku Kira-Kiia"
Sept 23
$ 30.00
19.
Introduction to Room Operation (HRSQ*
Oct9-12
$220.00
20.
Introduction to F & B Operation (HRSQ*
Oct9-12
$220.00
21.
Introduction to Staff Management in
the Hospitality Industry (HRSC)*
Oct 15 - 19
$275.00
22.
Introduction to Marketing in the
Hospitality Industry (HRSQ*
Oct 22 - 26
$275.00
23.
Introduction to Accounting in the
Hospitality Industry (HRSQ*
Oct 29 - Nov 2
$275.00
24.
Nov 19 - 21
$120.00
25.
Bengkel Sehari "KebersBian, Kerihatan
dan Khasiat Zat-£at Makanan"
Nov 25
$ 30.00
Kursus HRSC juga dibuka kepada peserta lain yang ingin mengikut hanya satu module pilihan.
49
WILAYAH PANTAITIMUR
(KUANTAN)
COURSE
NO.
DATE
FEE
INDUSTRIAL ENGINEERING
1.
Pengurusan Fail dan Rekod
Jan 23 - 25
$120.00
2.
Filing & Records Management
Mar5-7
$150.00
April 9 -13
$200.00
MANAGEMENT ACCOUNTING
3.
SALES & MARKETING
1.
Pengenalan Pengurusan Pemasaran
Aug 13 - 17
2.
Kejurujualan
Sept 3 - 7
1.
Pimpinan & Perhubungan Sesama Manusia
Get 15- 17
$135.00
2..
Leadership & Human Relations For Managers
Feb 20 - 24
$300.00
3.
Introduction To Personnel Management
Nov 12 - 16
$300.00
INDUSTRIAL RELATION
1.
June 18 - 22
$225.00
2.
Disiplin dalam Industri
Dec 3 - 7
$215.00
April 23 - 25
$ 90.00
1.
50
W1LAYAH PANTAITIMUR
(K.TRENGGANU)
NO.
COURSE
DATE
FEE
1.
Penguiusan Fail dan Rekod
April 16-18
$120.00
2.
Menyenangkan Kerja
Feb 20-24
$200.00
$200.00
1.
June 11-15
3.
Tatabuku Piaktikal & Akaun
May 21 - 25
SALES ft MARKETING
1.
Memulakan Pemiagaan Ekspot dan
Tatacara Ekspot & Dokumentasi
Feb 6 - 1 0
2.
Pengenalan Penguiusan Pemasatan
Mai 12 - 16
3.
Kejurujualan
Oct 15 - 19
1.
Pimpinan dan Perhubungan Sesama
Manuaa
Aug 6 - 8
$135.00
2.
Penyelia Sebagai Jurulatih & Pengajai
Sept 24 - 26
$135.00
Jan 16 - 20
$225.00
INDUSTRIAL RELATION
1.
Perhubungan Perusahaan Untuk Penyelia
1.
Nov 19 - 23
$225.00
2.
Penguiusan Kedai Makan
Sept 10 -12
$ 90.00
51
W1LAYAH PANTAITIMUR
(K.BHARU)
COURSE
NO.
DATE
FEE
1.
Pengiuusan Fail dan Rekod
Aug 20 - 22
$120.00
1.
J*engenalan Peiakaunan
Feb 6-10
$200.00
2.
Pengurusan Kewangan
Max 19 - 23
$150.00
3.
Tatabuku Piaktikal & Akaun
April 2 - 6
4.
Oct 1 - 5
$250.00
SALES & MARKETING
1.
Tatacara & Pengurusan Impot
July 9-13
2.
Pengenalan Pengurusan Pemasaian
Dec 10 - 14
3.
Kejurujualan
M a y ? - 11
INDUSTRIAL RELATION
1.
Nov 12 - 14
$225.00
2.
Disiplin dalam Industri
Oct 1 - 5
$215.00
Jan 23 - 25
$90.00
1.
52
WILAYAH UTARA
(PULAU P1NANG)
DATE
COURSE
NO.
FEE
SECTION
1.
Work Simplification & Improvement
Jan 23 - 27
$250.00
2.
Work Study
Feb 20 - 24
$300.00
3.
Industrial Safety I
Mar 20 - 23
$200.00
4.
April 9 -13
$300.00
5.
Maintenance Management
May 21 - 25
$300.00
6.
Materials Handling
June 11-15
$300.00
7.
Quality Contol
Aug6-ll
$300.00
8.
Organisations & Methods
Aug 20 - 24
$250.00
9.
.Industrial Safety 11
Sept 18 - 21
$240.00
10.
Production Control & Analysis
Sept 10-14
$300.00
11.
Filing and Records Management
Oct 2 - 4
$150.00
12.
Statistical Process Control
Nov 19 - 23
$300.00
SECTION
1.
Costing I
Mar 12 - 14
$150.00
2.
Cost Reduction & Control
May 28 - 30
$200.00
3.
Costing II
July 18 - 20
$150.00
4.
Budgetary Control
Sept 10 - 12
$150.00
5.
Cash Flow Management
Nov 7 - 9
$150.00
53
WILAYAH UTARA
(PULAU PINANG)
COURSE
NO.
DATE
FEE
SALES & MARKETING SECTION
1.
Salesmanship
Feb 27 - Mar
$250.00
2.
Import Procedures & Documentation
April 2 - 6
$300.00
3.
Export Procedures & Documentation
Oct 1 - 5
$300.00
4.
Sales Management
Oct 8-12
$300.00
SECTION
1.
Pimpinan & Peihubungan Sesama Manusia
Mar6-8
$135.00
2.
Staff Selection Skill & Techniques
May 16 - 18
$180.00
3.
Penyelia Sebagai Jurulatih & Pengajar
July 30 - 1 Aug
$135.00
4.
Motivation & Job Satisfaction
Oct 15 - 19
$300.00
5.
Dec 17 -21
$300.00
6.
Management for Managers
Dec 10 - 14
$250.00
INDUSTRIAL RELATION SECTION
1.
Mar 12 - 16
$250.00
2.
Domestic Enquiry Procedures
May 28 - 30
$180.00
3.
Management of Labour Relations
Oct 15 - 19
$300.00
4.
Collective Bargaining & Negotiation
Procedures
Nov 19 - 23
$300.00
54
WILAYAH UTARA
(PULAUPINANG)
NO.
COURSE
DATE
FEE
1.
Front Office Operation
Mai 25 - 29
$225.00
2.
Aug 13 - 17
$225.00
3.
Supervisory Housekeeping
July 23 - 27
$225.00
55
WILAYAH SELATAN
(J. BAHRU)
NO.
DATE
COURSE
FEE
SECTION
1.
Understanding of Groups in Organisation
Jan 23 - 25
$180.00
2.
Leadership Skills for Supervisors
May 21 - 23
$150.00
3.
Motivation and Job Satisfaction
Sept 10-14
$300.00
4.
The Role of a Supervisor as a Trainer
and Instructor
Nov 5 - 7
$150.00
1.
Industrial Relations and Labour Laws
Feb 20 - 24
$300.00
2.
Tatacara Penyiasatan
May 7 - 9
$180.00
3.
Essential Communication Skill in
Aug 6 - 8
$180.00
SECTION
1.
Organisation and Methods
Mar5-9
$250.00
2.
Filing and Records Management
July 16-18
$150.00
3.
Stock and Stores Management
Sept 17 - 21
$300.00
SECTION
1.
Cost Reduction
Mar 19 - 21
$120.00
2.
July 23 - 27
$200.00
3.
Oct 8-12
$250.00
56
WILAYAH SELATAN
(J. BAHRU)
NO.
DATE
COURSE
FEE
SALES ft MARKETING SECTION
1.
Understanding Customs and Port
April 23-25
$120.00
Aug 20-24
$250.00
Procedures
2.
•
Kejunijualan
TOURIST INDUSTRIAL SECTION
1.
Leadership and Customer Relations
June 11 - 15
$225.00
2.
Introduction to Food and Beverage
Operation
Dec 10 - 14
$180.00
57
WILAYAH SABAH
COURSE
NO.
DATE
FEE
SALES MARKETING
1.
Salesmanship
Aug6- 10
$250.00
2.
Introduction to Marketing
Max 12 -16
$300.00
3.
Import Procedure and Documentation
June 18-20
$300.00
4.
ICejurujualan
Dec 3 - 7
1.
Discipline In Industry
April 2 - 6
$300.00
2.
Grievance Handling
Nov 26 - 28
$230.00
3.
May 28 - 30
$215.00
4.
Tatacaia Penyiasatan
Dec 10 - 12
$180.00
Oct 29 - Nov 2
$300.00
1.
Leadership & Human Relations for
Managers
2.
July 23 - 27
$300.00
3.
Training Methodology I
Sept 17 - 21
$300.00
4.
Feb 27 - Mar 1
$180.00
5.
The Supervisor As A Trainer And
Instructor
Nov 26 - 28
$150.00
TOURIST INDUSTRY
1.
Leadership And Customer Relations
Sept 3 - 7
$225.00
2.
Supervisory Housekeeping
Dec 17 - 21
$225.00
58
W1LAYAH SAB AH
NO.
COURSE
DATE
FEE
1.
Industrial Safety 1
Feb 20 - 23
$200.00
2.
Organisation and Method
April 16-19
$250.00
3.
Keselamatan Perusahaan 1
July 16 - 19
$160.00
1.
Introduction To Accounting Practices
Mar 26 - 30
$200.00
2.
Financial Management 1
May 7 - 9
$150.00
3.
Costing 1
Aug 27 - 29
$150.00
59
WILAYAH SARAWAK
NO.
COURSE
DATE
FEE
SECTION
1.
Industrial Safety I
Jan 9 - 1 2
$200.00
2.
Industrial Safety II
Mar6-9
$240.00
3.
Filing & Record Management
May 28 - 30
$150.00
4.
Office Method Improvement
Aug 6 - 1 0
5.
Organisation & Method
July 23 - 27
$250.00
6.
Nov 12 - 16
$300.00
SECTION
1.
Financial Management I
Jan 24 - 26
2.
Financial Management II
Mar 19 - 21
3.
Practical Bookkeeping & Account
May 18 - 22
4.
Sept 17 - 21
$200.00
5.
Budgetary Control
Aug 13 - 15
$150.00
SALES MARKETING SECTION
1.
Distributing Management
2.
Introduction to Marketing Management April 23 - 27
3.
Export Business & Documentation
July 30 - Aug 3
$300.00
4.
Understanding Custom & Port
Procedures
Oct 8-12
$120.00
Feb 6-10
60
$300.00
WILAYAH SARAWAK
NO.
DATE
COURSE
FEE
SECTION
1.
Leadership & Human Relation For
Managers
Feb 20-24
$300.00
2.
Staff Selection Skill & Techniques
May 2 - 4
$180.00
3.
Understanding Groups In Organisation
Nov 27 - 29
$180.00
4.
Oct 1 - 3
$180.00
1.
Grievance Handling
Feb 28 - Mar 1
$230.00
2.
Management Of Labour Relations
May 7-11
$300.00
3.
Collective Bargaining & Negotiation
Sept 24-28
$300.00
Procedures
4.
Industrial Relations & Labour Laws
Mar 26 - 30
$300.00
5.
Essential Communication Skills in
Aug 27 - 30
$180.00
6.
Industrial Relations For Supervisors
Nov 19 - 23
$250.00
1.
Leadership & Customers Relations
April 9-13
$225.00
2.
Kitchen Management
July 3 -7
$225-00
3.
Introduction to Tourism
Oct 30 - Nov 1
$135.00
for Travel Agents
61
TEMPAT PENGINAPAN UNTUK PESERTA KURSUS
PDPN mempunyai beberapa buah bilik asrama yang boleh disewa oleh peserta-peserta yang mengikuti kursus di PDPN sekiianya mereka menghadapi masalah
mendapatkan tempat penginapan.
Asrama tersebut mempunyai dua jenis bilik, iaitu:
(1)
(2)
Jenis A, bilik-bilik yang mempunyai tandas dan bilik mandi.
Jenis B, bilik-bilik yang tiada bertandas dan bilik mandi.
(Penghuni bilik jenis ini boleh menggunakan tandas dan bilik mandi
umum yang terdapat di tiap-tiap tingkat asrama).
Sewa bilik-bilik tersebut adalah seperti berikut:
(1) BilikJenisA-$15.00seorang
(2) Bilik Jenis B - $10.00 seorang
Tiap-tiap bilik boleh menempatkan 2 orang.
Peserta-peserta yang memerlukan tempat penginapan di atas harap berhubung
terus dengan:
Warden/Resident Officer,
Institiut Pengurusan Perhotelan & Pelancungan
Pusat Daya Pengeluaran Negara,
P.O. Box 76,
Petalirig Jaya,
Selangor.
Tel: 563688
62
A* W
DRIVE
IN,_J SPORTS
AKLA
SHAH
.1OTEU
SWIMMING
POOL_J
63

training programme

Transcription

Similar documents

Pengurusan Landskap oleh Pihak Berkepentingan

Pendekatan Psikologi Dalam Pengurusan Efektif

cocos islands dhs - Cocos Island District High School

Ulasan buku / artikel

National Population Conference on the Inter

TandaslMalaYSla Jasinraihgangsa

Sambutan dari Kepala Galeri Nasional Indonesia S ejalan dengan

Boss Hawg`s Bar

sessi 8 - Organisasi..