2014_2015 Annual Report - Big Brothers Big Sisters of Victoria

2014 - 2015 Annual Report
Welcome
Executive Address
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Since 1977,
Big Brothers Big Sisters
Our Programs
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of Victoria
has provided
Our Mentees & Mentors
Highlights from 2014-2015
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for children and youth
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Fiscal Year in Review
between the ages
Our Staff & Board Members
About Us
of 6 and 18.
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Recognizing Our Partners & Sponsors
The Donation Centre
mentoring programs
We work with children
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from Sooke to
Salt Spring Island
to support their
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development,
enhance their sense
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of belonging,
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self-worth and resiliency,
and increase their
capacity to make
healthy,
well-informed choices.
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Executive Address
At Big Brothers Big Sisters, we know how valuable our mentoring programs are to so
many children in our community. Witnessing those positive outcomes helps keep us
motivated and inspires us to meet the challenge of serving the children who are waiting
for our services. We are clear in our focus, which is that children come first.
This year, along with our ongoing work of serving children, we made improvements to
our internal processes. Efficiency experts volunteered their time to review each stage of
our volunteer intake process, from point of enquiry through to match. We implemented
many of their recommendations, which reduced the wait time for matches and improved the overall experience for children, while maintaining safety standards.
Sheila Elworthy
In the first year of our three-year strategic plan, we measured the organization’s
performance against pre-determined benchmarks and met all of our goals.
Board President
Rhonda Brown
Every four years, our agency undergoes accreditation, which is an audit of all
operations, programs, and the governance structure. This year, we exceeded national
standards in every area of accreditation. In particular, we received high marks for our
organizational management and were one of the agencies that nationally achieved the
highest ranking of “strives for excellence.”
Executive Director
For over 38 years, our community has supported Big Brothers Big Sisters. This is
demonstrated each year in the thousands of dedicated volunteer hours, the support of
our fundraising events, the allocation of community grants, our strategic business
partnerships, and the generous donations of tickets to community events. You trust us
with your investment and we work hard to maintain that trust by making efficient use of
our resources.
We are grateful for the friends, donors, partners, volunteers, and families that we are
honoured to work with every day. We are also appreciative of our dedicated board
members and staff, who have been very instrumental in making our year so successful.
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School-Based Mentoring Programs
Letters to our in-school mentors:
Dear Laurie,
You fill my heart with
joy and fun. I like it
when you smile. Your
crafts are so great. I’ll
miss you in the summer.
I
you, Laurie.
from Izzy
Thank you, Olivia, for
doing things with me like
this: baking, playing
outside, beading,
sewing, making sandals
and playing board games.
I loved hanging out with
The 138 Littles in our school-based program are identified by their teachers or
school counsellors as children who could benefit from spending quality time
with a safe, caring, fun adult. They are students from kindergarten to Grade 5
at Cloverdale, George Jay, Fernwood, Quadra, Ruth King, Salt Spring,
Saseenos, Tillicum, and Vic West elementary schools.
The children in our program love having a mentor and they look forward to
their visit. During the last school year, 139 mentors spent one hour at the
school each week. This includes 37 teen mentors (aged 15 to 18) from
Belmont Secondary School, Edward Milne Community School and Gulf Islands
Secondary School.
A huge THANK YOU goes out to all of the school staff who make our in-school
mentoring program possible.
In 2014-2015, our Go Girls! program helped 66 girls, aged 9 to 14, to
enhance their self-confidence, self-esteem, and knowledge about healthy
lifestyles—especially in regard to physical activity, healthy eating, and
positive self-image. They were supported by 17 Go Girls! mentors women, aged 19 to 30, who are passionate about positively shaping the
lives of girls and setting them on a path to reach their potential in life!
This small group program, which runs for 10 consecutive weeks, was
hosted at George Jay, Quadra, Tillicum, and Victoria West elementary
schools, as well as Rockheights Middle School.
you. Have a good
summer.
from Jordyn
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Community-based Mentoring Programs
The 145 Littles in our community-based programs joined the program
when they were between 7 and 18 years old. Parents often self-refer
their children, because they see the need for a positive adult role
model who can spend quality one-on-one time. Over the last year, 143
mentors spent up to four hours each week helping their littles learn the
importance of giving back, of staying in school, and of having respect
for one’s peers, one’s family and ones self. 79 of those matches have
been together for two years or longer.
Community mentoring can look different for each little and big matched
together. Due to our shortage of Big Brothers (120+ boys are on the
waitlist), we often make cross-gender matches. Last year, there were
13 cross-gender matches (Little Brothers matched with Big Sisters) and
2 couples matches (1 Little Brother matched with a pair of mentors).
Focus Mentoring is a program for youth who need additional and
sustained support to overcome significant disadvantages. Training and
resources are provided to the youth, as well as the mentors and family
members supporting them, so they can better cope with the negative
stigma of mental illness or the challenges of family wellness.
Ten CIBC Youthvision Scholarship recipients are also doing well. Two
are in high school, three are taking university transfer programs at
college, two are completing university degrees, one is enrolled at an art
college, and two are taking vocational courses through trades schools.
This scholarship enables the students to map out their educational
goals, relieves financial stress, and motivates them to do better in
school and in life.
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Our Mentors & Mentees

The 350+ littles in our programs come from
diverse backgrounds. 90% of our families are
led by a lone parent or guardian. Many of our
families also face challenges such as poverty,
working multiple jobs, and mental or chronic
health issues.

Between July 1, 2014 and June 30, 2015, over
100 children were matched with a mentor for
the first time.
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Three special community matches came to an
end this year. Michaela and Big Sister Kelly,
Aidan and Big Brother Brian, and Mathew and
Big Brother Ryan all graduated from the
program as the little turned 18. We wish them
all a lifetime of friendship.
In December, 23 littles received a new or
refurbished bicycle, thanks to the staff at Russ
Hay’s The Bicycle Shop.
Many of our littles are only able to participate
in team sports and physical activity programs
because of funding given by Jumpstart. This
year, they helped 102 littles and gave $14,819.
Nine littles and their parents became pirates
and learned how to hunt for treasure at the
Annual Boats for Hope event, hosted by
Variety.
Littles by Gender
61.7% of Littles 38% of Littles 0.3% of Littles
are female
are male
are transgender
Littles by Age
12% are
under 8
31% are
9 to 10
28% are
11 to 12
12% are
13 to 14
17% are
15 to 17
Littles by Municipality
250.0
200.0
150.0
100.0
50.0
0.0
Victoria, Saanich Peninsula
Esquimalt,
Oak Bay
West
Shore
Sooke Salt Spring
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Our Mentors & Mentees
We’d like to say a huge THANK YOU to the
300+ mentors and volunteers who help us run
our programs. We couldn’t do it without you!
It takes dedication and commitment to make a
difference in a child’s life and we’d like to
recognize the long-term mentors who have been
volunteering with us for many years.
Bigs by Gender
72% of Bigs
are female
28% of Bigs
are male
0% of Bigs
are transgender
Bigs by Age
11% are
15 to 18
50% are
19 to 30
21% are
31 to 40
15%
41 to 64
2% are
65+1
Bigs by Municipality
140.0
120.0
100.0
80.0
60.0
40.0
20.0
0.0
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Victoria, Saanich Peninsula
Esquimalt,
Oak Bay
West
Shore
Sooke
Salt
Spring
outside
CRD
5+ years of mentoring
Alicia Smith
Brian Robbins
Carson Fennell
Derek Wilson
Gary Belleville
Heather Charlton
Heather Pryer
Jan Henry
Joshua Buck
Laurence Smith
Melina Barnes
Ryan LeBlanc
Stephen Hammond
Tarryn Moore
Waleed Rahmani
Blair Desjardins
Carlo Vijandre
Charlene Love
Diane Cardin
Harvey Erman
Heather McDougall
Heidi Jackson
Jill Smillie
Kelly Phillips
Laurie Sthamann
Paul Abra
Sebastien Michaud
Tara Hollingsworth
Vicki Rehaume
10+ years of mentoring
Caroline Roberts
Judy Butler
Shannon Splawski
Simon Gooch
Gordon Banta
Patrick Thorpe
Sherri Smith
15+ years of mentoring
Irene Schell
Murray Maffey
Highlights from 2014-2015
Lean Accreditation
Invest in Me
In January, staff took a week to evaluate and adjust
our volunteer intake process. This task was superbly
led by Ryan Visscher from First West Credit Union and
Rita Cooper from Island Savings. They generously
shared their expertise with us, which led to a more
efficient and effective way to process volunteer
applications.
By refining how we request volunteer references and
Criminal Record Checks, we were able to reduce by
several weeks the time it takes to screen and prepare
new volunteers.
Invest in Me was launched in 2014. Hosted in eight
classrooms across Greater Victoria, the program
engaged 208 children, and raised over $3800 for us.
The partnership between Startup Skool, Big Brothers
Big Sisters and The Boston Pizza Foundation helps
students learn about financial literacy, critical thinking,
social responsibility, entrepreneurship and fundraising.
The children are invited to donate the proceeds from
their start-up business to help match more children in
their community with mentors.
Summer BBQ
Our annual summer BBQ drew hundreds of littles, bigs and family members to the Gorge Park. A big Thank You
goes to the Victoria Canoe and Kayak Club for the canoe rides, Keri for keeping everyone cheery, the staff from
Telus for manning the bbq, and to everyone who helped Victoria Pie Co. make the yummy pies for dessert.
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Highlights from 2014-2015
Tim Horton’s Camp
This year, eight littles applied to attend the week-long Tim Horton
Children’s Foundation Camp in Alberta. Here is a letter we received
from one of our families, sharing the difference it made for their child.
Bowl for Kids’ Sake
April saw 30 teams of super heroes
come forward to help raise funds for
our mentoring programs.
Over 120 bowlers lined up at Langford
Lanes in the Westshore, and Miracle
Lanes in Sydney, to Bowl for Kids’ Sake.
The event, spread over two weekends,
raised over $55,000, a significant
increase over last year.
We’d like to thank all of our sponsors,
silent auction contributors and bowlers
for making it such a fabulous event. An
extra special Thank You goes out to the
Best Big Board Team who collectively
raised over $21,000. You truly are
super heroes!
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“We just want to thank you for making it possible for Matthew to
attend the Tim Horton’s camp. To say he had the time of his life
would be an understatement! However, from our point of view,
what’s more important is the effect the camp has had on his
personality and outlook on life. Matthew was beginning to become
quite despondent, largely because of his multiple surgeries. More
and more all he wanted to do was stay in his room playing video
games. Matthew was a boy who once had a great appetite for life. He
used to enjoy martial arts, riding his bicycle all over the CRD, and
going to the gym. Sadly, in recent months he started to let his hygiene
slide and put on weight by finding comfort in mindless games and junk
food. These, of course, are classic signs of deepening depression.
Since returning from Kananaskis, though, Matthew has: expressed a
renewed desire to get out and about, become almost fanatical about
cleanliness, returned to the gym, rejected junk foods, asked for
healthy foods, and become willing to taste new foods. Matthew also
made some close friends at camp. Due to ease of communications
these days, I think some of the kids he met at camp will be friends for
a long time to come. Our boy is back! Matthew has even asked for an
application for the Leadership Program with Tim Horton’s camps.
I think Matthew is a natural born leader and would prove an asset to
the program. Once again, thank you. We will forever be grateful to
you for facilitating Matthew ’s attendance at the camp. By doing so,
you might have helped save him from a grim future.“
Fiscal Year in Review (July 1, 2014 to June 30, 2015)
Revenue
(Fiscal Year ending June 30, 2015)
Funding & BC Gaming
Donations
12%
9%
Interest &
Incidentals
1%
Grants &
Subsidies
9%
Donation
Centre
60%
United Way
9%
Expenses
(Fiscal Year ending June 30, 2015)
Administration
11%
Donation
Centre
54%
Programs
35%
Big Brothers Big Sisters of Victoria Capital Region has had a successful
year. Revenue increased overall by 6% to $1,257,629 (2014 -$1,189,288).
Notably, fundraising and donations increased by 11%, while Donation
Centre revenue increased by 10%. The increase in fundraising can be
attributed to a successful Bowl for Kids’ Sake campaign in 2015. A new
attended donation station was opened in the year, contributing to the
Donation Centre revenue increase to $803,837 (2014 - $728,972). United
Way contributions decreased 26%, due to the timing of grants received.
Expenses were relatively stable over the previous year, increasing 1% to
$1,253,837 (2014 - $1,239,695). The largest decrease was in truck
operation expenses, with lease transition costs in the previous year
contributing to the decrease of 21%. Program/partnership expenses
increased by 33% to $108,017 (2014 – $81,408), which was mainly due to
the purchase of clothing from other agencies. Wages and personnel
increased $15,393, or 2%, as a result of the new attended donation
station full-time staff. The resulting surplus for the year was $3,792
(2014 – deficit of $50,407).
The balance sheet had relatively little change from the previous year. Net
assets at the end of the year were $48,035 (2014 - $44,243). Drawing on
the line of credit resulted in bank indebtedness of $38,723 (2014 – nil),
while the cash balance was $132,221 (2014 - $122,414).
I would like to offer a big thank you to our donors, sponsors and
volunteers for their contributions this year. Without you, we would not
be able to provide so many youth in the Capital Region with a positive
adult in their life. Of course, these results are only possible with the
incredible work of our staff. Your dedication and passion is making a real
difference in our community!
Laura Lemon, Treasurer, Board of Directors
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Recognizing our Partners & Supporters
Thank you to the individuals, families, corporations and foundations that help support our programs and fundraising
events, including those who wish to remain anonymous. Your clothing, monetary and in-kind donations, expertise
and countless volunteer hours are greatly appreciated.
Partners $100,000+
Partners $10,000 to $50,000
Partners $5,000 to $10,000
Partners up to $5,000
Arbonne Foundation
The Joe Wo
Trust
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Recognizing Our Partners & Supporters
5th Street Bar & Grill
98.5 Ocean
1832 Asset Management L.P.
A.A.A. Stamp Coin and Jewelry
AGF Investments
Arbutus Ridge Golf Club
Art Gallery of Greater Victoria
Artisan Wine Shop
Avro Candy
BBBS Canada
BC Hydro Hydrecs Fund
BC Privacy Commission
Bin 4 Burger Lounge
Blair Patterson Law
Bliss Informatics
Blueheron Advisory Group (of CIBC
Wood Gundy)
Blue Heron Art
Bond Bond’s Bakery
Bubby Rose’s Bakery
Campus Honda
Canadian Tire
Canadian Western Bank
Canoe Brewpub
Capital Iron
Catalyst Lifestyle Holdings Ltd.
CIBC Asset Management Inc.
Clarington Investments
Club Monaco
COBS Bread
Columbia Fuels
Conforti Brothers Construction
Cook’s Day Off Catering
CPCM & Co. CPAs
Daniel R. McDonagh Law Corporation
Delta Ocean Pointe Resort
David's Tea
Diversicare Canada
Dutch Bakery
Dynamic Mutual Funds
EACOM Timber Corporation
Eclipse Creative
E.T. Enterprises
Fairfield Gonzales Community Association
Fairmont Empress
Fairway Markets
Fidelity Investments Canada ULC
Field & Company LLP
Firm Management Corporation
First Island
Fitness Centres for Women
Flying Otter Grill
Fol Epi
Francis Tan
Friends Uniting for Nature (Fun)
GAP Inc.
Golf Town
Good Earth Coffee House
Gordon Head Lions Club
Harbour Air
Harry De Swager Fund
Helping Hands
Hendry Swinton McKenzie
Hillside Mall
Hotel Grand Pacific
HSM Insurance
IA Clarington Investments Inc.
Il Terrazzo
Invesco Canada Ltd.
Investors Group
Island Farms
Island Floors
Island Office
Island Parent Fund
Jack Insurance and Financial Services
Jack FM
John’s Place
KPA Consulting Inc
KPMG LLP
Lakehill Elementary School
Law Office of Sarah Klinger
LC Coins
Leadership Victoria
Les Timothy
London Drugs
Lush
Mackenzie Financial Corporation
Mariner Computer Centre Ltd.
Market on Millstream
Mayfair Shopping Centre
McDonald’s
McKenzie Investments
Montessori Society
Montroyal Contracting Ltd.
Mount Finlayson Madness
Noodle Box
Northridge Excavating Ltd.
Nourish Bistro
Oak Bay Bicycles
Ocean Property Management
Old Navy
Olympic Physiotherapy
Origin Bakery
Osprey Silviculture Operations Ltd.
Otter Point Beach House
Oxford Foods Ltd.
Pagliacci’s
Parkside Resort and Spa
Patisserie Daniel
Pedersons Rentals
Peninsula Consumer Services Co-operative
Pescatores
PetSmart
Pig
Postmedia Network Foundation
Price’s Alarms
Prima Strada
Prince of Whales
PSC Natural Foods
Quality Foods
Renaissance Investments
Royal Bank of Canada
Royal BC Museum
Roger’s Chocolates
Rogers Communications
Rotary Club of Sidney
Royal BC Museum
Russ Hay’s The Bicycle Shop
S.A.L.T.S—Sail and Life Training Society
Scholastic Books
Schneider Electric
Serious Coffee
Shields Harney
Silk Road
SMART Shows Inc.
Spectrum Community School
Spinnakers Brewpub
Sprott Asset Management L.P.
Standard Life
Starbucks
Startup Skool
TD Asset Management
TD Bank Financial Group
Tervita Corporation
The Bay
The Body Shop
The Guild
Tim Hortons
Tigh-na-Mara Resort & Spa
Value Village
Vancity
Variety—The Children's Charity
Victoria Cougars Junior Hockey
Victoria Imperial Lions
Victoria Kayak and Canoe Club
Victoria Paper Show
Victoria Royals
Victoria Shriner’s Club
WestJet
Western Speedway
West-Mont Montessori School
White Spot
Wildfire Bakery
Yates Street Taphouse
YMCA-YWCA of Greater Victoria
Zambri’s
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Recognizing Our Partners & Supporters
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Ajay Virmani
Al Coccola
Albrecht Klieber
Ali Hossaini
Amy Paster
Andre Pickersgill
Andrea Roach
Anthony Baker
Atholl Malcolm
Audrey Balding
Audrey Sowerby
Barb Jones
Barbara Holme
Barbara Howell
Barbara Muller
Barry Lurges
Bernice Groves
Bob Turner
Brad Buie
Bradley Bardua
Bradley Colbert
Brenda Taylor
Brian Rush
Bryce Dymond
Cairine MacDonald
Carol Newton
Carol Turnham
Carolyn Schoepp
Carson Fennell
Chris Passero
Cindy Lundy
Claire Devenport
Colin Sauer
Colleen Craig
Cory Laprade
Cynthia Manners
Daniel Taylor
David Black
David Cox
David Glen
David Hepburn
David Morgan
David Pickersgill
David Sirtonski
Deborah Lee
Delia McCrae
Dennis Jeanneault
Derek Richardson
Diana Alfred
Doug Dallinger
Edith Taylor
Eileen Bell
Elaine Curling
Eleanor Culver
Elspeth and Gordon Brown
Faqir Khanna
Francois Brassard
Gail Meston
Gary Barker
Gary Dromarsky
Gayle Bliss
Georgina Curren
Gila Cupchik
Gordon Flann
Graham Isenegger and Neil Chappell
Gypsy Fisher
Hang Thi Le
Hartly
Helen Enquist
Herbert Pitts
Hugh Culver
Hugh Schmid
Ian Fleming
Irmgard Knudskov
James Reynolds
Jan Prsala
Jeanne Manners
Jeffery Moses
Joanne Holyoak
John Congdon
John Neville
John Schibli
John Shillington
Jorgen Baess
Judith Stevenson
Judy Moscovitz
Katherine Sanford
Kathleen Barnes
Ken Craig
Ken Merkley
Ken Smith
Kim Howell
Laura Backstrom
Lee Kalnin
Leslie Hall
Linda Bown
Lisa Mort-Putland
Lucie Thibault
Mafalda Di Iorio
Marc Bissley
Margaret Young
Maria Hewitt
Mariastella Barbon
Matthew Desjardins
Maureen Boylan
Maureen Elworthy
Meghan Casault
Melanie Murray
Merv Feick
Michael McEvoy
Michael Meagher
Michael Skinner
Michael Wyeth
Mike Akey
Neil Paterson
Nicholas Withers
Norma Schmidt
Pat Frewer
Pat Towne
Patricia Culver
Paul Elworthy
Paul Hammond
Paul Johnston
Penelope Pattison
Peter Shand
Phil Lambert
Ralph Carrol
Ralph Einarson
Reid James
Rhonda Brown
Richard Auchinleck
Richard Wolfe
Rob Gialloretto
Robert Biely
Robin Dyke
Rosamund Soares
Rosemarie Colterman
Roy Kendall
Samantha Lloyd
Samera Hess
Sandi Winter
Sarah Riecken
Sheila Elworthy
Shelby Webb
Sherisse Norris
Stan Khan
Stephen Hammond
Steve Cockayne
Steve Kleinschmidt
Sue Culver
Susan Alexander
Tara and Dannie Clayton
Ted Yeates
Terrence Tyers
Terry Casey
Tim Bancroft
Tim Witoski
Tom Dickson
Tony Gage
Tony Meek
Val Waller
Wendy Holob
The Donation Centre
In September 2014, our Donation Centre launched the new
donation station at Tillicum Centre, increasing the options for
people wanting to donate clothing to us. In addition to
arranging for a home pick-up, or dropping-off of items at our
office and the Saturday donation station at Westshore Town
Centre, donors can now visit the staffed station on the corner of
Tillicum and Arena Road seven days a week.
The Attended Donation Station at Tillicum is open
from 9:30 am to 7:00 pm on weekdays and from 9:30 am to 5:00 pm on weekends.
Beyond the Box
On Family Day, participants in the
Community Leadership Development
Program at Leadership Victoria hosted
a special awareness and clothing drive
for us, called Beyond the Box, at four
recreation centres across the region.
Along with dropping off clothing
items, the event gave people an
opportunity to meet Littles and Bigs
and to learn more about our
mentoring programs.
In the past year, supporters donated 1,545,301 pounds of gently
-used clothing and cloth items. Not only were those items kept
from the landfill, the revenue raised from them was put to good
use. Every dollar generated through our Donation Centre is
crucial to our agency. These funds help us match children with
volunteer mentors and further develop our programs so that we
are able to meet our community’s growing needs.
We are proud to make the donation process as simple as
possible and would like to sincerely THANK YOU for supporting
our clothing donation program.
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Our Staff & Board Members
Programs & Services
Donation Centre
Board of Directors
Executive Director:
Centre Manager:
President:
Rhonda Brown
Cheryl Faerber
Sheila Elworthy
Administration & Development:
Administrative & Shift Supervisors:
Past-President:
Anthea Cheng, James McKillop,
Abdulla Alzareei, Jessica
Sarah Klinger
Matthew Leonhard, Meghan
Boekelheide, Laura S. McIvor
Cassault
Treasurer:
Telephone Representatives:
Laura Lemon
Mentoring & Intake:
Darcy Lapushinsky, Deb Usak,
Bonnie Milbury, Christine Golder,
Eden Thom, Johnny Pranic, Kelly
Secretary:
Jenny Davidson, Krista Reta,
Larsen, Marnie Hawksworth, Nina
Delia McCrae
Lilaine Galway, Matthew Strating,
Boncajes, Russ Allert, Trish St. Louis
Mindy Francis, Quinn Hoffman,
Sarah Harvey
Practicum and Summer Students:
Directors:
Donation Centre Drivers:
Anne Wetherill, Chris Gilbert,
Cameron Wilson, Carsen Baker,
Edward (Ted) Yeates, Mike Wyeth,
Derek Dudley, Ron Montgomery
Monty Bryant, Steve Chubby,
Eric Vila, Ginger Vaaro, Jesse Peal,
Jessica Prill, Kai Fishleigh
Tammy Khanna
Attended Station Representatives:
Jorge Elizondo, Ron Solis, Tom
Committee Members:
Powers
Darrah Grove-White, Gayle Bliss,
Quinn Yu, Sue Pratt
In Memory of Mike Mitchell
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About Us
Mission:
Vision:
To provide mentoring programs for children and youth
Every child who needs a mentor has a mentor
We believe in:









Mentoring — Mentoring has the power to change lives.
Healthy Children & Youth — The healthy development of every child is enhanced by positive, safe, nurturing
mentoring relationships.
Prevention — We provide effective preventative services and advocate for healthy families.
Volunteerism — Volunteers are our greatest resources. We invest in our volunteers to enable them to make
real differences in the lives of children and youth.
Respect — The diversity of people, cultures, values and ideas is welcomed and celebrated with care and
understanding.
Collaboration — Community collaboration enhances our services.
Quality — We invest in service excellence, and maintain the highest standards for children, youth, families,
volunteers and our community.
Accountability — Our services are based upon commitment, relevance, transparency and best practices.
Leadership — Our knowledge, innovation and best practices are shared with others to inspire volunteerism and
positive engagement.
230 Bay Street ǀ Victoria ǀ V9A 3K5
250.475.1117 ǀ www.bbbsvictoria.com
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