PRESORTED STANDARD U.S. POSTAGE PAID Spri ng field , IL

PRESORTED
STANDARD
U.S. POSTAGE
PAID
Springfield, IL
Permit No. 137
See New Products  Talk to Manufacturers  Learn New Technologies 
Illinois PHCC
2014 EXPO
Trade Show & Continuing Education
Illinois PHCC
Illinois PHCC Educational
Day Educational Day
March 23, 2011 March 23, 2011
9:00
AM to
1:00 PM – CEU Class
9:00 AM to 1:00 PM
– CEU
Class
DruryCenter
Lane Conference Center
Drury Lane Conference
100 Drury Lane 100 Drury Lane
Oakbrook Terrace, Oakbrook
IL 60181 Terrace, IL 60181
Friday, March 21, 2014
12:00-5:00P.M.
Drury Lane Conference Center,
Oakbrook Terrace, IL
You
MUST bring
your
Plumbers
License
youarrive
to the class. Please arrive
You MUST bring your
Plumbers
License
with
you to the
class. with
Please
at least
30start
minutes
to the start
time to complete registration.
at least 30 minutes prior
to the
timeprior
to complete
registration.
Allbe
registrations
MUST
be received
before March 13, 2012.
All registrations MUST
received before
March
13, 2012.
NOaccepted
WALK-INS
willCEU
be accepted
NO WALK-INS will be
for the
class. for the CEU class.
is available
Additional parking isAdditional
available inparking
the parking
deck. in the parking deck.
FREE ADMISSION
Name:____________________________
License #:______________________
Name:____________________________
License #:______________________
Address:_________________________________________________________
Address:_________________________________________________________
 Over 160 Booths!!  Talk to Manufacturers  Get Code Information  Learn New Technologies  Over 160 Booths!! 
 Over 160 Booths!!  Talk to Manufacturers  Get Code Information  Learn New Technologies  Over 160 Booths!! 
 Over 160 Booths!! 
IlliE
Illinois PHCC
Frida
Drury La
1
Oakbro
9 AM – 1 PM
Noon – 5
23rd
Friday, March 23rd will Friday,
provideMarch
you a grea
ers, learn
new
tech
ers, learn new technologies,
attend
semina
some
If
have some fun. If you have not
yetfun.
gotten
for your now
2012islice
for your 2012 license renewal,
th
thefee
exception
a
the exception of a $30.00
for the 4ofhou
you to the cli
with you to the class. with
Pre-registration
The
highlight
of t
The highlight of the day
will
be the annu
Come
see latest
over 16
Come see over 160 booths
of the
pr
thecharge.
2012 Expo
the 2012 Expo is free of
Afterisa fb
unwindsponsored
at the Illin
unwind at the Illinois PHCC
Get your complimentary ticket here, or at www.ilphcc.com, or
register at the EXPO
A block
of rooms
A block of rooms has been
reserved
at the
Phone:_________________________Fax:______________________________
Phone:_________________________Fax:______________________________
City/State/Zip:____________________________________________________
City/State/Zip:____________________________________________________
Illinois PHCC sponsored After Expo Reception
Mail
form
with
address
and $30.00
Mail registration form
withregistration
complete
address
andcomplete
$30.00 fee
to: 5:00
FREE
Food-Fun-Prizes
pm-fee??to:
Illinois PHCC
Illinois PHCC
Email: __________________________________________________________
Email: __________________________________________________________
821
South Grand Ave., West
821 South Grand Ave.,
West
IL 62704Springfield, IL 62704
Springfield,
Illinois Plumbing-Heating-Cooling Contractors
Call 1-800-795-PHCC
or visit www.ilphcc.com
Make
check payable
Make check payable to
the Illinois
PHCC to the Illinois PHCC
notaccompanied
be processedby
unless
accompanied by the fee.
Registrations will notRegistrations
be processed will
unless
the fee.
www.ilphcc.com
www.ilphcc.com
occupancy
double occupancy plus double
tax. Remember
th
buffet;inform
upon check
buffet; upon check-in please
the fr
Hotel
reservations
Hotel reservations can be
made
by calling
tion
tion the Illinois PHCC to
getthe
theIllinois
specialPH
r
www.ilphcc.com
Questions???
Questions??? Call (217)
522-7219 Call (217) 522-7219
Remember
Expo
12:00
to 5:00 PM and is FREE!
Remember the Expo
runs fromthe
12:00
toruns
5:00 from
PM and
is FREE!
 Get Code Information  See New Products Over 160 Booths!!  Talk to Manufacturers 
www.ilphc
Volume 100, No. 2
®
OFFICERS
President
Bill Todd
Murphysboro
Secretary
Jim Stewart
Cary
President Emeritus
President-Elect Tammy Rich Stimson
Steve Jany
Deer Creek
Chester
Executive Director
Beverly Potts
Treasurer
Brian Rich
Associate Director
Deer Creek
Shelly Lott
The Illinois Master Plumber published
monthly, is the official publication of the
Illinois Plumbing-Heating-Cooling
Contractors Association, only insofar as
notices, bulletins, and reports are concerned.
Editorial and personalized news stories
reflect the opinions of the writers, and not
necessarily that of the Association. Neither
the Association nor this magazine accepts
responsibility for statements or claims made
by advertisers for their products or services.
TRADES
CE
UNION
LABEL
COUNCIL
OIS
NTRA
L ILLIN
2
February 2014
Contents
President’s Thoughts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Calendar of Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What’s Wrong With This Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Renewal Time - Don’t Delay!!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Illinois PHCC Reunion June 12-14, 2014. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Certified Inspector Exam to be Given at 2014 Expo . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
DIOSH Day 2014. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Illinois PHCC Expo & Education Day Info Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Illinois PHCC Expo & Education Day Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Back to Basics - Good Old Common Sense Tips . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12
Apply Now for $61,500 in PHCC Educational Foundation Scholarships! . . . . . . . . . . 13
2013-2014 Continuing Education for Illinois Licensed Plumbers. . . . . . . . . . . . . . . . . 16
Tool Box Talks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-18
Illinois PHCC Past President’s Club Scholarship Fund. . . . . . . . . . . . . . . . . . . . . . . . . 19
Illinois PHCC Past President’s Club Scholarship Fund Application . . . . . . . . . . . . . . . 20
Illinois PHCC Auxiliary Scholarship Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
POSTMASTER: Please Forward Change of
Address Notice on Form 3578 and Copies
Returned Label Form 3579
To: Illinois PHCC
821 South Grand Avenue West
Springfield, Illinois 62704
Telephone (217) 522-7219
BEV @ ILPHCC.COM
WWW.ILPHCC.COM
Illinois PHCC Auxiliary Scholarship Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Advertisers
Connor Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Federated Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Franklin Electric. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Hodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
EDITORIAL AND EXECUTIVE OFFICES
821 South Grand Avenue West
Springfield, Illinois 62704
Telephone: (217) 522-7219
FAX: (217) 522-4315
1(800) 795-PHCC
H.R. Stewart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
SureSeal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover
Torvac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Zurn. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Illinois Master Plumber, February 2014
3
President’s
Thoughts
by William “Bill” Todd
Illinois PHCC President
The deep freeze of our winter will be one to
remember, with potential record-low temperatures
heightening fears of frostbite and hypothermia. The
frigid air has funneled as far south as the Gulf Coast.
It hasn’t been this cold for decades -- 20 years in
Washington, D.C., 18 years in Milwaukee, 15 years in
Missouri -- even in the Midwest, where bundling up
is second nature. Meteorologist Ryan Maue said, “If
you’re under 40 (years old), you’ve not seen this stuff
before.” Snow will reduce the sun’s heating effect, so
nighttime lows have plummeted because of the strong
northwest winds. This will be the first Super Bowl
to be played outdoors in a cold weather environment,
the first played on February 2, 2014. The Super Bowl
is the biggest game of the season in the National
Football League, and could be the biggest game of
any sport in the United States of America. This game
features the two best teams in the National Football
League as they battle it out for the right to be named
NFL Champions, a distinction that allows a team
to live on forever in the lore of sports. 2014’s NFL
playoff game at MetLife Stadium in East Rutherford,
NJ could be among one of the coldest ever played.
If you service customers in cold weather, frozen
pipes come with the territory. Just because our
customers didn’t have problems last year, doesn’t
mean they won’t be subjected to problems this year.
Thankfully the solution isn’t complicated. With
regular maintenance and attention, we can keep
our valued customer’s home safe. Surprisingly, ice
forming in a pipe does not typically cause a break
where the ice obstacle occurs. It’s not the radial
4
Illinois Master Plumber, February 2014
expansion of ice against the wall of the pipe that
causes the break. Rather, following a complete
ice blockage in a pipe, continued freezing and
expansion inside the pipe causes water pressure to
increase downstream -- between the ice blockage
and a closed faucet at the end. It’s this increase in
water pressure that leads to pipe failure. The only
way for a solid pipe to expand is with cracks and
ruptures. Whatever the economic conditions, there
is always a great demand for plumbers. That’s good
news for plumbing businesses looking to accelerate
on the increased demand for their service. These
are more difficult times for our “Commercial” only
entities, as the economy continues to fluctuate.
Current Employment Statistics as provided by the
U.S. Bureau of Labor; stated in December 2013,
nonresidential specialty trade contractors constituted
the bulk of the job loss, shedding 13,000 jobs and
reversing small gains over the prior 3 months. In
December, employment declines possibly were
reflected by unusually cold weather in parts of the
country.
We encourage you to mark your calendars
now for the Illinois PHCC Expo which will be
held on Friday, March 21, 2014 at the Drury Lane
Conference Center in Oakbrook Terrace. The
memorable trade show doors will open from noon
until 5:00 p.m. Illinois PHCC would also like to
extend their invitation to the phenomenal continuing
education class offered the same morning March 21,
2014 to fulfill your 4 hours of continuing education.
Please make sure and preregister for this event
President’s Thoughts
Continued
as the continuing education spots fill up fast. Preregistration is required, as we are unable to accept
walk-ins. This session’s continuing education topics
will focus on the new ADA requirements and how
these relate to plumbing, new federal water heater
regulations that take effect in 2015, code updates, and
updates on the Illinois Department of Public Health
plumbing program. Whether you are a plumber,
business owner, supplier, inspector, or engineer the
Expo has something for you. This is our opportunity
to see the latest tools, devices, plumbing material,
faucets, resources, or trucks for the trade. Please join
us immediately after the trade show for the “After
Expo Reception” featuring free food, fun, and prizes
as donated by the exhibitors.
So far, this winter is proving to be a cold one.
Could you be missing out on new business? It
is in times like these that dynamic organizations
transform themselves and revolutionary organizations
take action. It is in times like these that creative,
innovative, and passionate individuals lead change
within their organizations and seize this immense
opportunity. These are tough times for many, as the
economy continues to fluctuate, many organizations
across America are conservatively, even anxiously,
waiting to see what tomorrow’s headlines will bring.
Whatever tomorrow brings let’s move forward today.
“Anyone who has never made
a mistake has never tried
anything new. “
-Eleanor RooseveltBest Regards,
William D. Todd
Calendar
of Events
FEBRUARY 21, 2014
Illinois PHCC CEU Class
Heartland College
Normal, IL
MARCH 21, 2014
Illinois PHCC Expo & Educational Day
Drury Lane Conference Center
Oakbrook Terrace, IL
MARCH 22, 2014
Illinois PHCC & Auxiliary Board Meetings
Hilton Suites Hotel
Oakbrook Terrace, IL
APRIL 4, 2014
Illinois PHCC CEU Class
Heartland College
Normal, IL
APRIL 18, 2014
Illinois PHCC CEU Class
Rend Lake Resort
Whittington, IL
JUNE 12-14, 2014
Illinois PHCC Convention
French Lick Resort
French Lick, Indiana
OCTOBER 8-10, 2014
PHCC National Convention
New Orleans, LA
Illinois Master Plumber, February 2014
5
What’s Wrong
With This
Picture?
www.franklinwater.com
Is there an Illinois Plumbing Code violation
in the cover photo of this month’s issue? Let us
know what is wrong, or if there is no violation.
Fax or email your answer to the Illinois PHCC at
the address inside the front cover of the magazine.
Correct entries will be placed in a drawing to
receive an Illinois PHCC logo item. All monthly
winners will have their names placed in a drawing
for a free registration to the 2014 Illinois PHCC
Convention at French Lick Springs Resort in
French Lick, Indiana.
Please contact the Illinois PHCC with any
questions or comments regarding the contest.
RENEWAL
TIME – DON’T
DELAY!!
It is now the time of year for all Illinois
licensed plumbers and apprentices to renew their
licenses. If you have not received your renewal
form, you soon will. The IDPH Plumbing
Program encourages you to renew online if
possible. As soon as you receive notification from
the IDPH, please renew immediately. Do not
wait until April to renew! If you do not have your
continuing education credit completed for this
year, see the forms in this issue of the magazine to
sign up for a class.
6
Illinois Master Plumber, February 2014
When you purchase a new Little Giant 6EN
or 10EN sump/effluent pump, you are getting
a proven product, trusted by professionals.
For more information on Little Giant products,
contact your local plumbing distributor.
Illinois PHCC Reunion
June 12-14, 2014
Mark Your Calendar now for the 2014 Illinois PHCC Reunion!
We invite our members (past and present), their families, all of our
PHCC and Auxiliary Past Presidents, and all of our industry friends to
join us in French Lick, Indiana on June 12-14, 2014.
Come join us at this historic property as we celebrate our past 120
years of PHCC history and industry achievements.
The French Lick Resort has something for everyone
including 3 golf courses, 2 spas, casino, kids activities,
tennis, shopping, several dining options, entertainment,
and much more. Visit www.frenchlick.com to view
pictures of this grand destination.
French Lick Springs Hotel
8670 West State Road 56
French Lick, IN 47432
Phone 888/936-9360
Website: www.frenchlick.com
Please use the group code in order to
receive the special group rate of $139.00
on June 11 & 12 and $179.00 on June 13 &
14, 2014.
Group code: 0614PHC
Certified Inspector DIOSH DAY 2014
Exam to be Given at
2014 Expo
The Illinois Department of Public Health
Plumbing Program will be conducting an
examination for Certified Plumbing Inspectors on
Friday, March 21st at the Drury Lane Conference
Center in Oakbrook Terrace, Illinois. The exam will
be held in conjunction with the Illinois PHCC Expo
and Educational Day. Applications for examination
must be received by the IDPH 30 days prior to
the test date. Complete the application and
return it with the required fee to the IDPH, Office
of Health Protection, Plumbing Program at 535 W.
Jefferson St., Springfield, Illinois, 62761. Call 217524-0791 with any questions regarding the exam.
The 22nd Annual Downstate Illinois Occupational
Safety & Health Day is scheduled for Wednesday,
March 5th at the Peoria Civic Center. DIOSH Day is for
employers, employees, and all others interested in safety
and health. Experts in the field will present a program on
the most current issues in safety and health today. Many
governmental agencies will have booths in the exhibit
area. This a great opportunity to get your workplace
safety question answered in a neutral setting.
Attendees will have the opportunity to network with
hundreds of safety professionals and learn about resources
available to employers. In addition to government
agencies, over 40 other exhibitors will demonstrate many
useful and innovative products and services.
For more information or to register, call 1-877-3467432 or visit www.DIOSHDay.com.
The Illinois PHCC is a co-sponsor of this annual event
and also has registration materials available.
8
Illinois Master Plumber, February 2014
Illinois PHCC Expo & Educational Day
Friday, March 21, 2014
Drury Lane Conference Center
100 Drury Lane
Oakbrook Terrace, IL 60181
9 AM – 1 PM Continuing Education Class
Noon – 5 PM EXPO Trade Show
Friday, March 21st will provide you with a great opportunity to view new products, talk to manufacturers,
learn new technologies, attend seminars, network with other plumbers and contractors, and also have
some fun. If you have not yet gotten your required 4 hours of continuing education credit for your
2014 license renewal, now is the time. All of the day’s activities are free of charge, with the exception
of a $30.00 fee for the 4 hour CEU class. You must bring your plumbing license with you to the
class. Pre-registration is required for the CEU class.
The highlight of the day will be the annual Illinois PHCC trade show from 12:00 – 5:00 PM. Come
see over 160 booths of the latest products, tools, trucks and technologies. Admittance to the 2014
Expo is free of charge. After a busy day of education and visiting the Expo, relax and unwind at the
Illinois PHCC sponsored “After Expo” Reception.
A block of rooms has been reserved at the Hilton Suites at a special Expo rate of $132.00 single or
double occupancy plus tax. Remember that all rooms are 2 room suites that include a full breakfast
buffet; upon check-in please inform the front desk of how many people are staying in your room.
Hotel reservations can be made by calling the Hilton Suites at 1-630-941-0100. Be sure to mention
the Illinois PHCC to get the special rate.
Illinois PHCC
821 S. Grand Ave., West
Springfield, IL 62704
www.ilphcc.com
Questions??? Call (217) 522-7219
Illinois PHCC Educational Day
March 21, 2014
9:00 AM to 1:00 PM – CEU Class
Drury Lane Conference Center
100 Drury Lane
Oakbrook Terrace, IL 60181
You MUST bring your Plumbers License with you to the class. Please arrive
at least 30 minutes prior to the start time to complete registration.
All registrations MUST be received before March 12, 2014.
NO WALK-INS will be accepted for the CEU class.
Additional parking is available in the parking deck.
Name:____________________________ License #:______________________
Address:_________________________________________________________
City/State/Zip:____________________________________________________
Phone:_________________________Fax:______________________________
Email: __________________________________________________________
Mail registration form with complete address and $30.00 fee to:
Illinois PHCC
821 South Grand Ave., West
Springfield,IL62704
Make check payable to the Illinois PHCC
Registrations will not be processed unless accompanied by the fee.
www.ilphcc.com
Questions??? Call (217) 522-7219
Remember the Expo runs from 12:00 to 5:00 PM and is FREE!
Back to Basics - Good Old
Common Sense Tips
by Nancy Friedman, The Telephone Doctor
Telephone Doctor Customer Service training has
focused an entire career developing ways to help
companies communicate better with their customers.
We’ve helped thousands. How? With our simple,
logical techniques that most folks already know and
we bring them to the forefront.
we have hundreds, if not thousands, of ideas, tips,
skills and techniques to share. To start the New Year
out right, here are fifteen customer service tips that
are good old common sense thoughts that bring you
back to the basics.
Most businesses go out of their way to attempt
to give good customer service. Some make it; some
don’t.
Here we go:
1. “Please” and “thank you” always have been,
Customers go out of their way looking for
companies that give great customer service. Some find
it; some don’t.
2.
We have tried so very hard to explain to both
sides. It’s not rocket science; it’s not brain surgery. It’s
plain old common sense. But you and I know common
sense is not out there. There is a mass of grey average
out there. You don’t wanna be in it. Rise above that
mass of grey and come along with Telephone Doctor.
Customers love to vent. They love to report on
how badly they’ve been handled. And today with the
internet, it’s sad how stuff goes viral so quickly.
I cannot count the number of articles out there on
customer service. Some are good, some not; some
have new ideas; some speak the old tried and true.
And that’s where Telephone Doctor Customer
Service Training comes into play – plain old customer
service. We call it ‘Back to Basics.’ You can imagine
and always will be, powerful words. Seldom
overused.
3.
4.
5.
6.
7.
“You’re welcome” is the best replacement for
“no problem.”
“Sorry ‘bout that” is not an apology. It’s a
cliché. “My apologies” is much better.
A frown is a smile upside down. Stand on your
head if you must; but SMILE, darn it!
You cannot do two things well at once. Pay
attention to the call or the customer.
One word answers on email or in person are
considered cold and rude. Three words make a
sentence.
Learn what phrases frustrate your customers.
They’re probably the same ones that bother
you.
Illinois Master Plumber, February 2014
11
Back to Basics - Good Old Common Sense Tips
8.
9.
When was the last time you sent flowers to
someone just because?
Drop a personal handwritten note to a client
and just say “thanks for being a good client.”
10.“Hey how ‘ya doing?” is not a great way to
start up a conversation.
11.Out with friends or family? Put the cell phone
away. Talk for 30 minutes. (If you remember
how.)
12.Email manners? The same as phone and in
person.
13.The old “don’t tell ‘em what you can’t do; tell
‘em what you can do” applies to most, if not
all, customer interactions.
12
Illinois Master Plumber, February 2014
Continued
14.Get excited!
15.Oh, and smile. That needed to be said twice.
Nancy Friedman, president of Telephone
Doctor, is a featured speaker at association,
franchise, and corporate meetings. For a Demo
& packet on Nancy, please email Donna.Bryan@
telephonedoctor.com
Or call 314.291.1012.
Apply Now for $61,500 in
PHCC Educational
Foundation Scholarships!
Attracting new talent is essential to the future of
our profession. For 26 years, the PHCC Educational
Foundation and our industry partners have teamed
up to provide tuition assistance to students who are
pursuing a career in our industry. Our 2014 program
has begun, with scholarships available for apprentices,
trade school and college students. Please help us get
the word out on these awards that can help develop
the next generation of leaders.
Thanks to our sponsors and contractor
contributions, this year the Foundation will award
up to 25
scholarships
worth $61,500.
That’s just the
latest addition
to the over three
million dollars
awarded to over
1,950 students
through the
Foundation and
PHCC National
Auxiliary since
our programs
began.
O. Smith, Bradford White Corporation, Delta Faucet
Company, RIDGID Tool Co., State Water Heaters,
the PHCC of Massachusetts and PHCC of Texas
Auxiliaries, the PHCC Past National Officers and the
Foundation Scholarship Fund.
The deadline for receipt of applications and
all supporting materials is May 1, 2014. Visit
phccfoundation.org/scholarships for complete
eligibility requirements and the scholarship
application form or call (800) 533-7694.
Foundation
scholarships
are generously
sponsored by: A.
Illinois Master Plumber, February 2014
13
PO Box 5007
2800 N.E. Adams St.
Peoria, IL 61601-5007
309-688-1068
309-688-4120
“Best Products….Best Prices….Best Service”
Connor Co. has been family owned business since 1936, servicing and building relationships with companies in the
Plumbing, HVAC, and Industrial PVF industries. Connor Co. has twenty-three locations that work together with
vendors to provide the best products to our loyal customers. Our customers are the most valued asset to Connor Co.
By staying committed to our motto “Best Products…Best Prices…Best Service” Connor Co. will continue to
provide quality products and build customer relationships.
- Peoria, IL. 61615
1209 W. Pioneer Parkway
PH: 309-693-7229
- Springfield, IL 62703
1400 South 9th St.
PH: 217-544-9612
- Quincy, IL 62301
1328 Seminary Rd.
PH: 217-228-7898
- Macomb, IL 61455
433 N. Campbell
PH: 309-833-2148
- Mattoon, IL 61938
1308 Lakeland Blvd.
PH: 217-235-4328
- Collinsville, IL 62234
#3 Business Center Court
PH: 618-344-9200
- Kankakee, IL 60901
1600 Grinnell Road
PH: 815-933-6688
- Bloomington, IL
413 E. Oakland Ave.
PH: 309-828-000
- Decatur, IL 62526
3130 N. Grand Prix Dr.
PH: 217-875-5626
- Urbana, IL 61801
1900 N. Lincoln Ave.
PH: 217-367-7601
- Galesburg, IL 61401
2315 Grand Ave.
PH: 309-342-7000
- Marion, IL 62959
801 Skyline Dr.
PH: 618-993-1031
- Peru, IL 61354
3 Terminal Road
PH: 815-224-1205
- McHenry, IL 60051
3918 N. Richmond Road
PH: 815-385-4404
- Jacksonville, IL 62650
630 Brooklyn Ave.
PH: 217-243-3411
- Sugar Grove, IL 60554
694 Heartland Dr.
PH: 630-466-3284
- Danville, IL 61832
520 E. Fairchild
PH: 217-446-1818
- Freeport, IL 61032
1028 Il Rte. 26 N.
PH: 815-235-7789
- East Moline, IL 61244
4342 Kennedy Dr.
PH: 309-796-2120
- Rockford, IL 61109
3537 Merchandise Dr.
PH: 815-874-1515
- St. Louis, MO 63146
2374 Grissom Dr
PH: 314-994-9799
- Terre Haute, IN 47802
2800 S. State Road 63
PH: 812-232-3333
- Comfort Supply
Peoria, IL 61603
2800 NE Adams St.
PH: 309-688-4407
SUMMON S
District Court
ict
Judicial Distr
State
County
90
ber: 12345678
Court File Num
ce
en
lig
Case Type: Neg
Employee,
Plaintiff,
Summons
vs.
y,
Your Compan
Defendant.
ESS OWNER
O THE BUSIN
DIRECTED T
.
rassed in the
that she was ha
d
ge
le
al
s
ha
these
tiff
s. Do not throw
ED. The Plain
on
U
S
m
m
G
su
IN
is
E
th
B
gh it
ed to
1. YOU ARE
wsuit even thou
t you is attach
la
ns
is
ai
th
ag
to
nt
d
ai
on
pl
ntiff's Com
You must resp
mmons.
workplace. Pl ai
ct your rights.
mber on this su
fe
nu
af
le
at
fi
t
th
ur
rs
co
pe
al pa
You
ere may be no
They are offici
UR RIGHTS.
the Court and th
O
h
Y
it
w
T
d
C
E
le
fi
T
O
be
R
an Answer
may not yet
DAYS TO P
response called
Y WITHIN 20
en
L
tt
P
ri
E
w
R
a
T
s
S
on
U
a copy of
summ
2. YOU M
You must send
ho signed this
s.
w
on
on
m
rs
um
pe
S
e
is
th
ail to
you received th
must give or m
date on which
e
th
of
located at:
ys
da
this summons
ed
within 20**
gn
si
ho
w
the person
your Answer to
onse
_________.
ur written resp
yo
____________
is
__
__
er
w
__
ns
__
A
__
____
disagree with
H CLAIM. The
er you agree or
OND TO EAC
th
P
S
he
E
w
R
e
at
T
S
st
t
U
erything
mus
3. YOU M
not be given ev
ur Answer you
ld
yo
ou
In
sh
.
ff
nt
ti
ai
in
pl
la
Every employer,
no 'smatter
Com what size, has to
believe the P
to the Plaintiff
plaint. If you
om
C
e
wer.
th
of
h
deal with
resource issues, regulations,
so in your Ans
paragrap
y
sa
t
eachhuman
us
m
u
yo
ITTEN
omplaint, Contact your
the Cchanges.
SEND A WR
and employment
T
O
N
asked for in law
O
D
IS
U
SIGNED TH
CASE IF YO
O
R
H
U
O
W
Y
N
local marketing representative
to
learn
how
E
O
S
S
O
R
L L
HE PE
ill not get to
4. YOU WIL
AINT TO T
is case. You w
MPLaccess
th
O
se
C
lo
l
you can gain complimentary,
unlimited
E
il
H
w
T
u
Plaintiff
, yo
TO
within 20 days
and award the
RESPONSE
er
u
w
yo
ns
t
A
ns
t
ai
no
ag
do
to independent
employment
in the
cide
If you law attorneys
e claims stated
Court may de
th
e
t
SUMMONS.
th
es
d
nt
an
co
y,
to
or
t
st advice on
for
wan
who provide
state-specific
of thelegal
red against you
If you do not
te
.
en
nt
tell your side
be
ai
pl
en
m
th
co
n
d for in the
t judgment ca
your employment-related
everything aske questions.
ond. A defaul
sp
re
to
ed
ne
t
do no
complaint, you
aint.
Visit www.federatedinsurance.com
ted in the complto find a
es
qu
re
ef
li
re
e
th
NS IS
THIS SUMMO
Who’s Keeping You Out of Court?
representative near you.
*Not licensed in the states of NH, NJ, RI, and VT.
© 2014 Federated Mutual Insurance Company
Illinois Master Plumber, February 2014
15
2013-2014 Continuing Education for
Illinois Licensed Plumbers
Date/Time
Location
Fee
**September 27, 2013 – 1:00 pm-5:00 pm
John A. Logan College, Carterville, IL
$50.00
**September 28, 2013 – 8:00 am-12:00 pm
Kaskaskia College, Centralia, IL
$50.00
**November 1, 2013 – 1:00 pm-5:00 pm
Rend Lake Resort, Whittington, IL
$50.00
**November 2, 2013 – 8:00 am-12:00 pm
Lewis & Clark College, Bethalto, IL
$50.00
**January 10, 2014 – 1:00 pm-5:00 pm
*Heartland College, Bloomington/Normal, IL
$50.00
**February 21, 2014 – 1:00 pm-5:00pm
*Heartland College, Bloomington/Normal, IL
$50.00
**March 21, 2014 - 9:00 am -1:00pm
Drury Lane, Oakbrook Terrace, IL
$30.00
No Walkins – No Exceptions. All Registrations for the March 21 class must be received before March 12, 2014
**April 4, 2014 - 1:00 pm-5:00 pm
*Heartland College, Bloomington/Normal, IL
$50.00
**April 18, 2014 – 1:00 pm-5:00 pm
Rend Lake Resort, Whittington, IL
$50.00
**State hours for Certified Plumbing Inspectors
Please check the session you will be attending.
Sponsored by the Illinois PHCC
*Co-Sponsored by SIUE-ERTC
TOTAL AMOUNT ENCLOSED
$___________
Fee must accompany application.
IDPH Sponsor # 750-002
IDPH Sponsor # 750-035
Course # 750-002-C1 & 750-006-C1
Course # 750-035-C1
4 Credit Hours
To register, complete this form by checking the location you will attend,
provide your complete address, make checks payable to Illinois PHCC and mail to
Illinois PHCC  821 South Grand Avenue, West  Springfield, Illinois 62704
Phone (217) 522-7219
Name:
License # 058-
Address:
City/State:
Phone:
Zip____
Fax:
Email address:
IMPORTANT:
You MUST bring your Plumbers License with you to the program. Please arrive no later than 30 minutes prior to
complete the registration process. Directions are available on our website at www.ilphcc.com
Cancellation Policy: IL PHCC reserves the right to cancel a course due to insufficient enrollment. If we cancel a course,
you will be notified and your pre-registration will be refunded to you or you may transfer to another location.
There is no refund for any registration not cancelled (10) working days prior to the class. There will be a $40.00 service
charge for any checks returned due to insufficient funds.
In compliance with the Americans with Disabilities Act of 1990, the Illinois PHCC Association will make all reasonable
efforts to accommodate persons with disabilities at its meetings. Please call 217-522-7219 with any special requests.
DRIVING IN SNOW AND ICE
Another important ToolBox Talk brought to you by the
Quality Service Contractors (QSC) – An Enhanced Service
Group of PHCC, P.O. Box 6808, Falls Church, VA 22040.
Ph. 800-533-7694.Visit our website at:
http://www.qsc-phcc.org.
Driving in Snow and Ice
The best advice for driving in bad winter weather
is not to drive at all, if you can avoid it.
Don’t go out until the snow plows and sanding
trucks have had a chance to do their work, and allow
yourself extra time to reach your destination.
If you must drive in snowy conditions, make sure
your car is prepared and that you know how to handle
road conditions.
It’s helpful to practice winter driving techniques in
a snowy, open parking lot, so you’re familiar with how
your car handles. Consult your owner’s manual for tips
specific to your vehicle.
Driving safely on icy roads
1. Decrease your speed and leave yourself plenty of
room to stop. You should allow at least three times
more space than usual between you and the car in
front of you.
2. Brake gently to avoid skidding. If your wheels start
to lock up, ease off the brake.
3. Turn on your lights to increase your visibility to
other motorists.
4. Keep your lights and windshield clean.
5. Use low gears to keep traction, especially on hills.
6. Don’t use cruise control or overdrive on icy roads.
7. Be especially careful on bridges, overpasses and
infrequently traveled roads, which will freeze
first. Even at temperatures above freezing, if the
conditions are wet, you might encounter ice in
shady areas or on exposed roadways like bridges.
8. Don’t pass snow plows and sanding trucks. The
drivers have limited visibility, and you’re likely to
find the road in front of them worse than the road
behind.
9. Don’t assume your vehicle can handle all
conditions. Even four-wheel and front-wheel drive
vehicles can encounter trouble on winter roads.
If your rear wheels are skidding
1. Take your foot off the accelerator.
2. Steer in the direction you want the front wheels to
go. If your rear wheels are sliding left, steer left. If
they’re sliding right, steer right.
3. If your rear wheels start sliding the other way as
you recover, ease the steering wheel toward that
side. You might have to steer left and right a few
times to get your vehicle completely under control.
4. If you have standard brakes, pump them gently.
5. If you have anti-lock brakes (ABS), do not pump
the brakes. Apply steady pressure to the brakes.
You will feel the brakes pulse — this is normal.
If your front wheels are skidding
1. Take your foot off the accelerator and shift to
neutral, but don’t try to steer immediately.
2. As the wheels skid sideways, they will slow the
vehicle and traction will return. As it does, steer
in the direction you want to go. Then put the
transmission in “drive” or release the clutch, and
accelerate gently.
If you are stuck
1. Do not spin your wheels. This will only dig you in
deeper.
2. Turn your wheels from side to side a few times to
push snow out of the way.
3. Use a light touch on the gas, to ease your car out.
4. Use a shovel to clear snow away from the wheels
and the underside of the car.
5. Pour sand, kitty litter, gravel or salt in the path of
the wheels, to help get traction.
6. Try rocking the vehicle. (Check your owner’s
manual first — it can damage the transmission on
some vehicles.) Shift from forward to reverse, and
back again. Each time you’re in gear, give a light
touch on the gas until the vehicle gets going.
Illinois Master Plumber, February 2014
17
Continued
d Get a grip. To have adequate snow traction, a tire
requires at least 6/32-inch deep tread, according
to The Tire Rack. (New passenger-car tires usually
have 10/32-inch of tread.) Ultrahigh-performance
“summer” tires have little or no grip in snow. Even
“all-season” tires don’t necessarily have great snow
traction: Some do, some don’t. If you live where the
roads are regularly covered with snow, use snow tires
(sometimes called “winter tires” by tiremakers). They
have a “snowflake on the mountain” symbol on the
sidewall, meaning they meet a tire-industry standard
for snow traction.
d Make sure you can see. Replace windshield
wiper blades. Clean the inside of your windows
thoroughly. Apply a water-shedding material (such as
Rain-X) to the outside of all windows, including the
mirrors. Make sure your windshield washer system
works and is full of an anti-icing fluid. Drain older
fluid by running the washers until new fluid appears:
Switching fluid colors makes this easy.
d Run the air-conditioner. In order to remove
condensation and frost from the interior of windows,
engage your air-conditioner and select the fresh air
option: It’s fine to set the temperature on “hot.”
Many cars automatically do this when you choose the
defrost setting
d Check your lights. Use your headlights so that
others will see you and, we hope, not pull out in
front of you. Make sure your headlights and taillights
are clear of snow. If you have an older car with
sand-pitted headlights, get a new set of lenses. To
prevent future pitting, cover the new lens with a
clear tape like that used to protect the leading edge
of helicopter rotor blades and racecar wings. It’s
available from auto-racing supply sites.
d Give yourself a brake. Learn how to get
maximum efficiency from your brakes before an
emergency. It’s easy to properly use antilock brakes:
Stomp, stay and steer. Stomp on the pedal as if you
were trying to snap it off. Stay hard on the pedal. If
you drive on icy roads or roads that are covered with
snow, modify your ABS technique: After you “Stomp”
and the ABS begins cycling — you will feel pulses
in the pedal or hear the system working — ease up
slightly on the pedal until the pulsing happens only
once a second.
d For vehicles without ABS, on a mixed-surface
road, push the brake pedal hard until the wheels stop
rolling, then immediately release the brake enough to
allow the wheels to begin turning again. Repeat this
sequence rapidly. This is not the same as “pumping
the brake.” Your goal is to have the tires producing
maximum grip regardless of whether the surface is
snow, ice or damp pavement.
18
Illinois Master Plumber, February 2014
d Watch carefully for “black ice.” If the road
looks slick, it probably is. This is especially true with
one of winter’s worst hazards: “black ice.” Also
called “glare ice,” this is nearly transparent ice that
often looks like a harmless puddle or is overlooked
entirely. Test the traction with a smooth brake
application or slight turn of the wheel.
d Remember the tough spots. Race drivers
must memorize the nuances of every track, so they
can alter their path for changing track conditions.
You must remember where icy roads tend to
occur. Bridges and intersections are common
places. Also: wherever water runs across the road.
I know people who lost control on ice caused by
homeowners draining above-ground pools and by
an automatic lawn sprinkler that sprayed water
onto a street in freezing temperatures.
d Too much steering is bad. If a slick section
in a turn causes your front tires to lose grip, the
common — but incorrect — reaction is to continue
turning the steering wheel. That’s like writing
checks on an overdrawn account: It won’t improve
the situation and may make things worse. If the icy
conditions end and the front tires regain grip, your
car will dart whichever way the wheels are pointed.
That may be into oncoming traffic or a telephone
pole. Something very similar happens if you steer
too much while braking with ABS. Sadly, there are
situations where nothing will prevent a crash, but
turning the steering too much never helps.
d Avoid rear-tire slides. First, choose a car with
electronic stability control. Fortunately, ESC is
mandatory on all 2012 and newer models. Next,
make sure your rear tires have at least as much
tread as your front tires. Finally, if you buy winter
tires, get four.
d Technology offers no miracles. All-wheel
drive and electronic stability control can get you
into trouble by offering a false sense of security.
AWD can only help a vehicle accelerate or keep
moving: It can’t help you go around a snow-covered
turn, much less stop at an icy intersection. ESC
can prevent a spinout, but it can’t clear ice from
the roads or give your tires more traction. Don’t
let these lull you into overestimating the available
traction.
Regardless of your driving skill or
vehicle preparation, there are some
winter conditions that can’t be
conquered. But these tips may help
prevent snowy and icy roads from
ruining your day.
Illinois Master Plumber, February 2014
19
WWHHE ENNYO
YOUURRBBUUI LI LDDI NI NG’S
G’SAG
AGI NI NGGOORROOUUT TDAT
DATE EDD
WAT
WATE ERRS SYS
YST TE EMMS SC CAAL L LF FOORRAAC CUURRE,E,
ZZUURRNNLLI SI STTEENNSS. .
Water
is said
to be
thethe
Water
is said
to be
keykey
to all
life.life.
Nowhere
is is
to all
Nowhere
thatthat
statement
truer
than
statement
truer
than
in ainhospital.
So So
when
a hospital.
when
wewe
replaced
all all
thethe
brass
replaced
brass
fixtures
andand
backflow
fixtures
backflow
valves
here,
wewe
needed
valves
here,
needed
thethe
most
dependable
most
dependable
products
with
thethe
fastest
products
with
fastest
installation
times.
That’s
installation
times.
That’s
whywhy
wewe
called
Zurn.
called
Zurn.
Unique product solutions that save time and money.
RR
ET
RR
OO
F IFTI TA A
NN
DDR R
EP
LA
CC
EM
EN
T TS S
OO
LU
TT
I OI O
NN
SS
ET
EP
LA
EM
EN
LU
One
Choice.
One
Zurn.
Lead-free
backflow
valves
with
thethe
lowest
life-cycle
cost.
Linear
shower
drainage
systems.
Lead-free
backflow
valves
with
lowest
life-cycle
cost.
Linear
shower
drainage
systems.
And
antimicrobial
glazed
fixtures
that
reduce
the
spread
of
bacteria.
When
it
comes
to
saving
And antimicrobial glazed fixtures that reduce the spread of bacteria. When it comes to saving
Zurn
provides
lean
construction
and
engineered
solutions
that
will needs.
reduce
material cost, site work and
time,
money,
and
maybe
even
a life,
one
name
is the
remedy
to all
your
building’s
Zurn.
time,
money,
and
maybe
even
a life,
one
name
is the
remedy
to all
your
building’s
needs.
Zurn.
ForFor
your
next
retrofit
andand
replacement
project,
give
us us
a call.
We’ll
listen.
your
next
replacement
project,
give
a call.
We’ll
listen.
labor.
Our
goal
isretrofit
serving
the
customer
through
innovative
products that create efficiencies in new
zurn.c
zurn.c mm
construction and retrofit applications. Choose Zurn for a reliable, recognized manufacturer to supply
1 .8
5 55.O
N ENE.ZURN
. ZURN
1 .8
5 .O
your entire installation, from behind the wall rough-in, to finish trim product and fixture systems.
zurn.c m
ZS880
Stainless
SteelSteel
ZS880
Stainless
Linear
Shower
DrainDrain
Linear
Shower
1.855.ONE.ZURN
375XL
Lead-Free
375XL
Lead-Free
Reduced
Pressure
Reduced
Pressure
Principle
Assembly
Principle
Assembly
FASSETT
COMPANY
HERKOWSKI
SALES
ASSOC.,
INC.
FASSETT
SALES
COMPANY Herkowski
HERKOWSKI
SALES
ASSOC.,
INC.
Fassett SALES
Sales
Company
Stickler
Associates
Z5615
withwith
SilverShield™
Z5615
SilverShield™
1101
E.Lincoln
Lincoln
1101
E. E.
Lincoln
1101
Bloomington,
IL61702
61702
Bloomington,
ILIL
61702
Bloomington,
309-663-8451
309-663-8451
309-663-8451
340
S.Lombard
340340
S.
S.Lombard
Lombard
Addison,
ILIL
60101
Addison,
IL
60101
Addison,
60101
262-512-1900
262-512-1900
262-512-1900
TRAP PRIMER REPLACEMENT
TM
SureSeal eliminates the need for expensive and failure prone trap
primers, yet blocks the emission of noxious sewer gases from
backing-up into living or work areas. SureSeal is cost effective,
simple to install, and easy to maintain; eliminating complex, time
consuming, and expensive repairs when trap primers fail.
Strainer
Floor
SureSeal
Drain Outlet
• HVAC & Maintenance Areas
• Outdoor Drains
• Condensation Drains
ASSOCIATE MEMBER
www.TheSureSeal.com/lrphc
800-405-7714