Wiltshire - Care Choices

Transcription

Wiltshire
Care Services Directory 2015/16
Silbury Hill
The comprehensive guide
to choosing and paying for care
• Home support • Specialist care • Useful contacts • Care homes
In association with
The Old Vicarage Care Home
“Small enough to be a home, large enough to make friends”
A beautiful 17th century building, set in a conservation
area. Tastefully furnished and decorated in keeping with
the area. Set in half an acre of garden which backs on to
the river Avon and Monkton Park. Conveniently located
in a quiet cul-de-sac in the centre of Chippenham.
Offering a friendly, relaxed, homely atmosphere.
• Full 24-hour care
• Established June 1968 with
experienced resident proprietors
• Large en-suite rooms
• Lifts to all floors
• Varied interesting menus
• Activities arranged
• Fully trained staff
For a friendly and informal chat please
ring Cheryl on 01249 653838
or email [email protected]
or visit www.oldvicwilliams.co.uk
54 St Mary Street • Chippenham • Wiltshire • SN15 3JW
Wiltshire Care Association
Country Care Homes is a family run business with two homes
in Wiltshire offering superb nursing and residential care.
Firlawn nursing home
Set in the village of Holt near Bradford-on-Avon which benefits
from beautiful National Trust gardens (The Courts), Firlawn
offers quality nursing care in a homely, comfortable setting.
‘The nursing care given to all residents is
of an exceptionally high standard and is
given with respect and understanding’
A local community nurse
For more information or to arrange a visit telephone
Matron on 01225 783333 or email [email protected]
Hill House residential home
Little Somerford, Malmesbury
Recently acquired by Country Care Homes, this former
home of the Chamberlain family offers all the grace and
charm of old style country living. Plans to develop Hill House
into a first class care home with top quality nursing facilities
are well under way making this an ideal place to live.
For more information or to arrange a visit telephone
Matron on 01666 822363 or email
[email protected]
The philosophy of Country Care Homes is to offer a country
house hotel experience where gardens and old style charm go
hand in hand.
www.countrycarehomes.co.uk
Contents
Welcome 6
Regions covered by this Directory
7
First steps 9
Assessment 9
Care and support planning
9
National Eligibility Criteria
9
Wiltshire Council’s distribution of this publication does not constitute their
support or recommendation of any of the products or services advertised or
listed within. All the listings in this publication are supplied by the Care Quality
Commission (CQC) and neither
Wiltshire Council nor Care Choices
can be held responsible for any
errors or omissions.
Paying for care 43
Community living 11
Financial assessments
43
Community resources
11
Personal budgets
44
Making life easier at home
12
Direct payments
44
Equipment for independent living
17
How Wiltshire Council can help
45
Occupational therapy
17
Seeking financial advice 46
Telecare and response service – keeping you safe
17
Essential information 47
Adapting your home 19
Keeping people safe 47
Home Improvement Service
provided by Medequip 19
This Directory’s free helpline
47
Handyperson service
19
How solicitors can help 48
Care in your own home
19
Complaints, compliments and feedback 49
Care at home agency checklist 21
Healthwatch Wiltshire
49
Home care provider listings 22
Care Associations in Wiltshire 50
Support for carers
33
The Wiltshire Care Association 50
Respite care and short stays
33
The Registered Nursing Home Association 50
The Wiltshire Care Partnership
51
Specialist care 35
The Wiltshire Domiciliary Care Providers Association 51
People with a learning disability 35
Useful local contacts 52
People with a physical impairment 35
People with a sensory impairment
35
55
People with mental health conditions 36
Listings
Care homes/care homes with nursing (See the map on page 7)
Dementia care 37
Residential dementia care checklist 37
Accommodation38
East Wiltshire
Care homes Care homes with nursing
55
57
North Wiltshire
59
61
South Wiltshire
63
65
67
71
72
Wiltshire Council’s Shared Lives Scheme 38
Sheltered housing 38
Extra care housing
39
Residential care
39
Out of county care 40
My Home Life
41
Inspecting and regulating care services
41
West Wiltshire
Care homes checklist 42
Index To obtain extra copies of this Directory, free of charge, call Wiltshire Council’s customer advisers on 0300 456 0111.
Alternative formats
This Directory is available electronically at www.carechoices.co.uk.
There is also a Browsealoud option for those requiring the information in the spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care
5
Welcome
Welcome to the 2015/16 Wiltshire Care Services Directory
which provides information about the range of adult
social care services available in Wiltshire.
This year has seen a big reform with the introduction
of the Care Act from April 2015. It modernised the law
and recognised the right of people to make their own
decisions about their care and support. We are already
doing, or working towards, many of the things that are
new in the Care Act.
At Wiltshire Council we want people to maintain their
independence as long as possible and enjoy the best
quality of life. We are committed to supporting vulnerable
adults and older people and are investing in care services
which help you live independently in your own homes
and communities for as long as possible.
We understand that, for some of you, living in your own
homes is simply not an option and, for many of you, living
in supported accommodation or a care home is your
preferred choice. Therefore, this Directory contains clear,
easy to understand information about care homes which
will help you choose the right home for your needs and
be confident that you are making the right decisions. It
also provides details of services that support those of you
who care for others.
If you need any more information, please do not
hesitate to contact us. Our customer advisers are
dedicated to supporting you, whether you are a customer,
a carer, or someone who is looking for more information
about adult care services in Wiltshire, and can be
contacted on: 0300 456 0111.
Councillor Keith Humphries,
Cabinet Member,
Wiltshire Council
6
Maggie Rae,
Corporate Director,
Wiltshire Council
Stone Henge
A new website, called Your Care Your Support Wiltshire,
has been launched in Wiltshire to provide more
information, and this can be found at:
www.yourcareyoursupportwiltshire.org.uk
Leonard Cheshire
Disability
North and East Wiltshire
Tel: 01225 781129
Somerset Care
at home
West and North Wiltshire
Tel: 01225 702141
Mears Care Ltd
East and South Wiltshire
Tel: 0845 266 8944
MiHomecare
West Wiltshire
Tel: 01225 791015
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Regions covered by this Directory
Home care providers
22
Care homes
Care homes with nursing
East Wiltshire
55
East Wiltshire
57
North Wiltshire
59
North Wiltshire
61
South Wiltshire
63
South Wiltshire
65
West Wiltshire
67
West Wiltshire
71
7
Throughout Wiltshire, Celtic Care Services will provide you
with a high quality personalised care and support service to help you
to retain or regain your independence and
enable you to stay in the comfort of your own home.
Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the
domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages.
This is borne out of our customer base predominantly being made up of individuals who fund their
own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to
include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new
branch in Chiseldon.
Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible
services including all aspects of personal care including help getting up in the morning or accessing a
bath or shower, social care including
assisting you to go shopping or
accompanying you to groups or social
activities, and also complex care for
people with more individual health care
needs. These services are available to
children, adults and the more elderly
members of our community and can be
long term or for short periods; to help
during holidays or just to enable you
to regain your independence. All our
services are individually tailored to your
preferences and are continually adapted
to meet your changing needs.
Chippenham Branch
01249 651908
07866 464363
[email protected]
Swindon Branch
01793 741153
07891 933327
[email protected]
www.celticcare.co.uk
First steps
Wiltshire Council’s aim is to support people so they can
live independently for as long as possible. The Council will
work with customers, carers and care providers to make
this happen.
This Directory outlines what support the Council may
put in place to help you. There are also staff on hand to
discuss any support you may require. This will help ensure
you have all the information so you can make the right
decisions for your care needs.
For information on care or support options you can visit
the website: www.yourcareyoursupportwiltshire.org.uk
or contact the customer advisers on: 0300 456 0111.
Assessment
If you feel you have a need for care and support and
want to take the next step you can ask for an assessment
of your care and support needs. Everyone is entitled
to receive an assessment regardless of their financial
situation.
You can be referred for an assessment by:
• yourself or a relative, friend or neighbour;
• a social worker or health professional such as a doctor or
health visitor; or
• any other agency.
You can have a carer, friend, relative or advocate with you
to help put your views and wishes forward. Your doctor,
district nurse or other health professional who knows you
well can also be involved if you wish. If you do not speak
English, or if you use British Sign Language, the Council
can arrange for an interpreter to be present.
Adult Care will meet with you so that you can explain
what your needs are. The assessment focuses on what you
want to achieve and you will be encouraged and assisted
to contribute as much as possible. This means that the
Council will talk through with you how best to meet your
needs and choices.
Further information is available on the website:
www.yourcareyoursupportwiltshire.org.uk or from a
customer adviser on: 0300 456 0111.
Care and support planning
Following your individual assessment, the Council will
look at whether you have eligible needs and discuss with
you how best to meet these. Everyone who is eligible
for support will be offered the option of having a service
which is paid for by the Council or by the transfer of funds
which you can use to purchase your own care. This is
called a direct payment (see page 44). You will be offered
support and assistance throughout the direct payment
process from the Wiltshire Centre for Independent Living,
whose contact details are on page 53.
The Council can also help those who are not eligible
for financial support by conducting an assessment of care
and support needs, with the provision of information and
advice, and assistance in finding services.
Regardless of your financial situation, you are entitled
to information and advice about any care and support
needs you may have.
Visit the website: www.yourcareyoursupport
wiltshire.org.uk or contact a customer adviser on:
0300 4560111.
Local agencies for care and support are listed on pages
22-31.
National Eligibility Criteria
The minimum threshold for eligibility has been set by
central Government to ensure that all local authorities meet
the same minimum level of needs.
The aim is to make sure all decisions on who receives
help with care and support are made fairly, openly
and consistently.
Eligibility criteria for adults with care and support needs
As mentioned above, the minimum threshold for eligibility
has been set to ensure that all local authorities meet the
same minimum level of needs.
1. The needs arise from, or are related to, a physical or
mental impairment or illness;
and
2. As a result of those needs the adult is unable to achieve
two or more of the specified outcomes:
• managing and maintaining nutrition;
• maintaining personal hygiene;
• managing toilet needs;
• being appropriately clothed;
continued on page 11 >>
9
Wiltshire’s award
winning care at
home service.
Winners of ‘putting
people first’ in the
south west region.
Providing a highly skilled care staff team and qualified nurses,
to individuals within their own homes.
We pride ourselves in being able to
offer you a service which is fourfold:
Using a person centred approach, First City provide outcome focused
care / support packages, which meets the needs, aspirations and
wishes of those receiving the service.
1. Professional Our aim is to recruit only the most
professional staff.
Through the life time of the support plan, the service is
provided in a flexible manner and continually reviewed to
ensure diversity and that the aims and goals of the service user
are always being met.
2. Reliable We endeavour to never let you down.
3. Flexible We will adapt to your individual needs.
4. Accessible We can be contacted 24 hours a day,
365 days a year.
Care and Support 24 hours 7 days a week
Services: Personal Care, Community Nursing, Respite Care,
Palliative Care, Day Centre Support, Companionship,
Waking Nights, Sleep-ins, Live-in Care, Activities Support,
Shopping, Domestic Support
Malmesbury
Your local branches:
Chippenham Tel: 01249 444900
Industry Park, Cricketts Lane, Chippenham SN15 3EQ
Swindon Tel: 01793 434222
Chippenham
Calne
Swindon
Marlborough
Devizes
Rochester House, Victoria Road, Swindon SN1 3AW
Salisbury Tel: 01722 320000
Boathouse Meadow Business Park,
Cherry Orchard Lane, Salisbury SP2 7LD
Email: [email protected]
www.firstcitynursing.co.uk
Amesbury
Wilton
Salisbury
National Eligibility Criteria continued
>> • being able to make use of the home safely;
• maintaining a habitable home environment;
• d
eveloping and maintaining family or other personal
relationships;
• a ccessing and engaging in work, training, education or
volunteering;
• m
aking use of necessary facilities or services in the local
community, including public transport and recreational
facilities or services; and
• c arrying out any caring responsibilities the adult has for a
child;
and
3. As a consequence of being unable to achieve these
outcomes there is, or there is likely to be, a significant
impact on the adult’s wellbeing.
For an adult’s needs to be considered eligible for support
by the local authority they must meet all three criteria. In
other words, if they are unable to achieve two or more of
the above outcomes, but this doesn’t have a significant
impact on their wellbeing, then they are not eligible for
support.
Eligibility criteria for carers:
For carers, eligibility is based on whether they are providing
necessary care and are either not able to meet the adult’s
needs, or not able to achieve outcomes themselves,
together with the impact on their wellbeing.
A carer’s needs are eligible where they meet three
conditions:
1. The needs arise because the carer is providing necessary
care for an adult;
and
2. The effect of the needs is that any of the following apply
to the carer, namely:
deteriorating;
• t he carer is unable to achieve any of the following
outcomes:
a. carrying out any caring responsibilities the carer has for
a child;
b. providing care to other persons for whom the carer
provides care;
c. maintaining a habitable home environment in the
carer’s home, whether or not this is also the home of
the adult needing care;
d. managing and maintaining nutrition;
e. developing and maintaining family or other personal
relationships;
f. engaging in work, training, education or volunteering;
g. making use of necessary facilities or services in the
local community, including recreational facilities or
services; or
h. engaging in recreational activities;
and
3. As a consequence of that fact there is, or there is likely to
be, a significant impact on the carer’s wellbeing.
For a carer’s needs to be considered eligible for support
they must meet all three criteria.
Following a decision on your eligibility you will be
assessed as to whether you need to make a financial
contribution to any services provided by the Council. There
are many council services which are not means-tested,
including bus passes, and Blue Badges for disabled people.
For more information about this call a customer
adviser on: 0300 456 0111 or visit the website:
• t he carer’s physical or mental health is, or is at risk of,
Community living
Community resources
Lots of people want to stay in their own homes and the
Council wants to help people to do this. There are many
different resources in the various communities in Wiltshire,
ranging from day centres providing a hot meal, some
company and activities to keep fit, to walking groups,
reading groups and so on.
Further information and details on what activities are
available in your area can be obtained from the website:
Age UK Wiltshire and Age UK Salisbury are funded by
Wiltshire Council to provide support and advice to the
majority of lunch clubs and day centres across the county.
Please see page 52 for Age UK’s local contact details.
www.yourcareyoursupportwiltshire.org.uk or by
calling a customer adviser on: 0300 456 0111.
11
Making life easier at home
In the living room
Plug with handle
Easi-reach
YB
NOR
Chair raisers
WHAT IS DIFFICULT FOR YOU?
GETTING IN AND OUT
OF CHAIRS
Standing up from sitting is difficult
SIMPLE SOLUTIONS
• Block of foam in chair base
• Buy ready-made chair raisers if your
COMPLEX SOLUTIONS
• Buy an electric riser chair
chair is too low
• Buy a new chair – get professional
help to make sure the height is right
• Take regular, gentle exercise
OPENING AND CLOSING
WINDOWS
Can’t reach the windows
Not secure to leave windows open
CONTROLLING THE HEATING
Can’t reach the controls for the fire
or heating
SWITCHING LIGHTS ON AND OFF
Can’t reach the switch
The switch is difficult to use
KEEPING WARM
Insulating your home
Affording the fuel
Carrying the fuel
WATCHING TV
Hearing the sound of the TV
12
• Move any furniture out of the way
• Install/purchase a fan
• Purchase a gadget to open/close window
• Remove the window opener
• Install environmental controls or
• Change the switches
• Fit a timer switch
• Purchase a standalone heater
• Move the heating controls
• Install new or additional heating system
• Install a light switch toggle
• Purchase a socket extension
• Purchase handi-plugs
• Move the light switches
• Replace the light switches
• Install environmental controls
• Replace the fire with a heater
• Apply for the winter fuel payment
• Use a trolley to safely transport the fuel
• Get a grant to insulate your house
• Change to a cheaper heating system
• Change to an easier-to-use heating system
• Use subtitles
• Purchase wireless headphones
• Request an assessment for a hearing aid
• Install a room loop
air-conditioning
• Install new windows
In the bedroom
Pillow raisers
Easy grip scissors
M T
W T
F S
S
Bed raisers
GETTING IN AND OUT OF BED
Standing up from sitting on the bed
SITTING UP IN BED, TURNING
OR ROLLING OVER
Bed is too soft
Bedding is too heavy
Nothing to lean on
KEEPING WARM IN BED
Checking the safety of your electric
blanket
Pill dispenser
SIMPLE SOLUTIONS
COMPLEX SOLUTIONS
• Learn new techniques for moving safely
• Purchase a leg lifter
• Raise the bed
• Fit grab rails
• Use a transfer board
• Install a hospital bed
• Buy an electric adjustable bed
• Use a mobile hoist or a ceiling track hoist
• Change bedding
• Learn new techniques for moving safely
• Purchase a pillow raiser
• Change the mattress
• Buy a bed cradle/bed ladder
• Use a bed lever
• Buy a specialised mattress
• Install a drop-down rail
• Install an over-bed pole
• Buy a heavier duvet
• Buy thermal clothing
• Contact an electrician about any
electrical blanket safety concerns
• Learn new techniques for dressing
• Buy simple gadgets: long-handled shoe
• Consider home support
Difficult to reach all of your body
CUTTING YOUR NAILS
• Buy easy grip scissors
• See a podiatrist
• Ask your pharmacist for an easy to
open bottle
• Keep a note when you have taken a tablet
• Get a pill dispenser with days and times on
• Get an automatic pill dispenser
• Ask someone to prompt you
• Buy a clock with larger numbers
• Buy a clock that ‘speaks’
GETTING DRESSED
horn; elastic shoe laces; dressing stick;
button hook; stocking aids
• C ontact n (see key below)
regarding an assessment of needs
Can’t reach your feet
Hard to hold scissors
TAKING YOUR TABLETS
Opening bottles
Remembering to take tablets
READING THE TIME
Seeing the clock to tell the time
n Wiltshire Council on 0300 456 0111.
13
In the kitchen
Teapot tipper
Large handled cutlery
5
Pan handle holder
Liquid level indicator
Chopping board with spikes
Perching stool
REACHING CUPBOARDS
Cupboards are too high or low
Cupboards are too deep
Cupboard doors are too heavy
USING TAPS AND SWITCHES
Taps or switches are too awkward
Can’t reach taps or switches
CUTTING, CHOPPING,
PREPARING AND COOKING FOOD
Work surface too high or low
Hard to grip packets or jars
Hard to grip a knife
Pans or kettles are too heavy to lift
SIMPLE SOLUTIONS
COMPLEX SOLUTIONS
• Re-arrange things in cupboards/on
• Alter the spring in the door closers
• Lower or raise the cupboards
• Fit tap turners
• Purchase Handi-Plugs
• Change switches
• Raise or reposition taps
• Fit lever taps or new taps
• Alter the kitchen
• Sit at a table
• Consider kitchen gadgets including:
• Use a food processor
• Purchase a perching/high stool
• Buy a trolley
• Change the height of the work surface
• Make space under the work surface for
surfaces
• Buy an Easi-Reacher or Handi-Reacher
knife with a thick handle; chopping
board with spikes; pan handle holder;
teapot tipper; lid gripper
your knees when sitting
• Re-organise the furniture
• Review mobility equipment used
• Adapt the kitchen
• Consider the suitability of the kitchen
Cutlery is hard to grip
Food/plate keeps slipping
Can’t carry food to table
Can’t lift cup
• Use large handled cutlery
• Use a non-slip mat
• Use a lightweight insulated cup
• Use a cup with two handles
• Contact n (see key below) regarding an
• Buy a trolley
• Consider home support for meal times
LAUNDRY AND IRONING
• Install a wall-fixed ironing board
• Raise/lower the washing machine
• Change the washing machine or iron
MOVING AROUND THE KITCHEN
Not enough space
EATING AND DRINKING
Washing machine is too high or too low
Putting up ironing board
assessment of needs
14
In the bathroom
Grab rail
Shower board
5
Tap turners
Toilet seat and support frame
Raised toilet seat
Long-handled sponges
COMPLEX SOLUTIONS
SIMPLE SOLUTIONS
WASHING HANDS, FACE AND BODY
• Install tap turners
• Purchase a long-handled sponge
• Purchase a flannel strap
• C ontact n (see key below) regarding an
• Install lever taps or new taps
• Purchase a stool
• Raise or lower basin
• Have a strip wash
• Purchase a non-slip mat for the bath
• Install tap turners
• Buy a long-handled sponge
• Use a half-step
• Install grab rails
• Use a bath board or bath seat
• Install lever taps or new taps
• Install a bath lift
• Use a mobile hoist
• Use a ceiling track hoist
• Replace the bath with a shower
• Convert the bathroom to a wet room
• C onsider home support
• Heat the bathroom safely
• Use a non-slip mat
• Purchase a towelling gown
• Change the floor covering
• Purchase a hot air body dryer
• Install a raised toilet seat
• Use a combined toilet seat and
• Review mobility equipment used
• Adaptation to bathroom
Turning the taps
Standing at the basin
Basin is too low or too high
Can’t reach all parts of the body
HAVING A BATH
Turning the taps
Stepping into the bath
Risk of slipping in the bath
Getting up out of the bath
Washing your back
DRYING YOURSELF
Floor is slippery
Room is too cold
Difficulty in drying your body
USING THE TOILET
Toilet is too high or too low
Difficult to clean yourself
Flush lever is awkward
Toilet is hard to get to
CLEANING TEETH
Gripping the toothbrush
Standing at the basin
HAVING A SHOWER
Difficult to stand for long shower
Shower too high
Shower controls are awkward
Shower is slippery
assessment of needs
support frame
• Install a flush lever extension
• Contact n (see key below) for a
needs assessment
• Purchase a toothbrush gripper
• Purchase an electric toothbrush
• Use a stool
• Have a strip wash
• Use non-slip mats
• Purchase a half-step
• Contact n (see key below) for a needs
assessment
• Use a shower board
• Use a shower chair or stool
• Replace shower controls
15
TELECARE SERVICE IN WILTSHIRE
Do you think the reassurance
of a monitored care response
service would help you stay
independent at home?
A basic telecare package consists of a simple alarm unit and pendant.
The alarm unit is a discreet box which works alongside your telephone.
Whenever you need help, you can press the pendant, which is worn around
your neck or your wrists, to access care and support 24 hours a day, every
day of the year.
When you call, we will automatically know who you are, where
you live and who you would like us to contact in the event of an emergency.
In most cases, we will contact a carer or friend if you need help at home.
However, sometimes there is no-one available or the situation is too difficult
for a carer to cope with.
In these circumstances, we can send one of our highly trained
responders who will visit you in your own home if there is a need.
They can provide assistance and decide if further help is required.
A standard telecare package includes a Lifeline Vi base unit and a MyAmie pendant
Lifeline Vi Base Unit
MyAmie Pendant
Automated regular pendant
test reminder
Embossed cancel button for
visually impaired
Allows the user to raise an
alarm call in an emergency,
even if the home unit is out
of reach or in another room.
If you wish to rent a monitored telecare package, call 0333 400 8299
to speak to Aster Living in Wiltshire to discuss the options available
Provided by
Installed by
Monitored by
For information on telecare equipment and how it may be of help to you, please call: 0300
Email: [email protected] or Visit: www.wiltshire.gov.uk
456 0111
Equipment for independent living
If you are struggling to manage everyday tasks such as
bathing, climbing the stairs, or getting up from your chair,
it may be that an item of equipment could make the task
easier. Medequip is commissioned by Wiltshire Council to
deliver a number of services and is the current equipment
supplier in Wiltshire. The organisation has a small shop and
online self-help system at: www.medequip-wiltshire.co.uk
to help you find the right equipment for you.
The Independent Living Centre in Semington provides
impartial advice, assessment and demonstration of
equipment at the centre, by appointment. More details
can be found on its website: www.ilc.org.uk
If you would like an assessment from the Council,
contact a customer adviser on: 0300 456 0111. A
customer co-ordinator or occupational therapist will
discuss your needs on the telephone or by visiting you
and will assess how best to resolve your difficulties.
They may be able to suggest alternative ways of doing
something which could mean there’s no need for any
equipment. There is no charge for equipment provided by
Wiltshire Council.
Occupational therapy
An occupational therapist can carry out an assessment
to identify what areas of your everyday life are causing
problems. Occupational therapists can help you lead
a more productive, active and independent life using
a variety of methods, including the use of adaptive
equipment and adaptations. They will discuss your
needs with you and explain what help is available. An
assessment and any advice or information they give you
should be free.
Occupational therapists work in both health and
social care teams. If you have a short-term condition, for
example if you need support following an operation, you
will be assessed by an occupational therapist through the
NHS. They will discuss your needs with you and decide if
you would benefit from occupational therapy.
If you have a long-term condition, such as a
permanent physical disability, occupational therapy
is usually accessed through your local council. Contact
the Council to arrange an assessment with an
occupational therapist, or you can be referred for an
assessment by:
• your GP or consultant (specialist doctor);
• a nurse;
• another healthcare professional; or
• a social care professional.
If you do not want to access occupational therapy
through the NHS or Wiltshire Council, you could contact
an occupational therapist directly. If you decide to see a
private occupational therapist, make sure they are fully
qualified. Only healthcare professionals who are registered
with the Health and Care Professions Council (HCPC) are
allowed to use the title of ‘occupational therapist’. You
can check that an occupational therapist is registered by
checking the HCPC online register at: www.hpcheck.org
Telecare and response service – keeping you safe
Telecare is sometimes called ‘assistive technology’. It aims
to promote your independence, improve your safety at
home and provide reassurance for you and your carers. It
usually consists of a base unit linked to a telephone and a
personal pendant which is worn around the neck, on the
wrist or attached to a belt.
Sensors automatically monitor the home environment.
These are linked to the base unit without the need for
wiring and can detect potential dangers such as gas,
smoke or overflowing water. When the alarm is activated,
trained staff at a monitoring centre will respond and, if
necessary, arrange for someone to visit you at any time of
the day or night. They may also contact the emergency
services if necessary.
This call centre monitoring and response service is
provided through Medvivo.
If you are interested in Telecare, Adult Care can
discuss the options with you so that you can decide
which sensors will best suit you. If you want more
information, you can telephone a customer adviser on:
0300 456 0111. Medequip, who provides this service
under contract to the Council, can be contacted directly
on: 01249 815052.
If you are eligible for financial support from the Council,
both Telecare and the response service can be purchased
for a small weekly charge.
17
Adapting your home
If you have mobility problems, you might benefit
from small adaptations to your home, such as hand
rails or ramps. Medequip can arrange for minor
adaptations in your home. Some housing associations
are also able to help with minor adaptations for their
tenants.
If you need major adaptations, such as a stair-lift or
level access shower, an occupational therapist employed
by Wiltshire Council will assess your needs and can refer
you for a means-tested Disabled Facilities Grant to help
with some or all of the cost. If you are on a low income,
you may qualify for a full grant.
Home Improvement Service provided by Medequip
This agency will work with you if you are receiving a
Disabled Facilities Grant (DFG) for a major adaptation to
your home, such as installing a stair-lift or a level access
shower.
However, should you wish to carry out adaptations
privately or are eligible for a grant but would like some
support managing it, for example someone to source
builders/oversee the work, they can do this for you, but
they will charge a fee.
Contact Medequip on: 01249 815052.
Handyperson service
As finding someone to do small jobs can be difficult,
Medequip provides a handyperson service. The service
can help with small jobs such as replacing a tap washer,
tacking down loose carpeting to prevent trips, or
installing a grab rail to assist you up a step. You can access
this service whether you live in your own home or in
rented accommodation.
There is a charge for this service, but if you receive low
income benefits you may be entitled to the labour costs
free of charge up to a certain amount, but there is always
a charge for materials.
For more information or to request the service
contact Medequip on: 01249 815052.
Care in your own home
If you are finding it difficult to manage with everyday
tasks you could consider using the services of a care
and support or domiciliary care provider. These service
provider companies employ staff who can help you
with bathing, washing and dressing, as well as practical
support with shopping, laundry and cooking meals.
Staff will be trained in personal care and safety
procedures, moving and handling, hygiene, infection
control and first aid. If you need nursing care at home,
many of these care providers employ registered nurses.
These companies can also help with shopping,
cleaning and preparing your house for you after a stay in
hospital.
Agencies providing care at home are monitored by the
Care Quality Commission (CQC) which regularly inspects
agencies and produces reports on their findings which
can be found on the CQC’s website: www.cqc.org.uk/
See page 41 for more information on the CQC.
Supporting you to live independently in your own
home underpins the Council’s Help to Live at Home
(HTLAH) programme. Wiltshire Council has commissioned
four care providers: Somerset Care at home, Leonard
Cheshire Disability, Mears Care Ltd and MiHomecare to
deliver services developed by local people, care providers
and front-line staff. This ensures that the services it
provides are focused on what you need and want.
You will find contact details for the commissioned
services in the domiciliary care providers listings in this
directory, starting on page 22. Alternatively, see page 6.
19
Achieving better independence...
With guaranteed peace of mind
Homecare enables anyone who needs some extra
day-to-day support to live independently in their own
home. If you would like some assistance with personal or
domestic tasks from Carers who are both friendly and
professional, Abi can help. Please call us for an
informal chat.
Live-In care is the perfect choice for anyone that wishes
to remain at home but have the reassurance of a full-time
live-in Carer on hand 24/7. If you need long or short respite
care then Abi’s fully trained, friendly and professional Live-In
Carers can help. Please call us for more information.
Abilink is an innovative and proactive care support service.
Delivered either through your television or through our
touch screen solution Abilink allows you to have 24 hour
access to a Carer, friends and family. Please call us for more
information and a demonstration.
If you need a helping hand around the home, whether it’s
a weekly clean or a major blitz, Abi provide an excellent
service, competitive prices and peace of mind. For cleaners
that are fully CRB checked, reliable and efficient please call
us for a quote.
To find out more information and see if we can help you or your relative please call
01722 343981
Quoting reference 007
Abi is the Number 1choice for a career in Care in Wiltshire, please visit our website for more information.
www.abicare.co.uk
Care at home agency checklist
Chapter
These questions may be useful when considering using
the services of a domiciliary (care at home) provider to
help you build up a picture of how your care needs will be
met in your own home.
For care packages which have been arranged by us,
contracts and care plans will have been completed
by your care manager and the agencies used will be
accredited by the Care Quality Commission.
People arranging and funding their own care, either
privately or through a direct payment, can choose their
© 2015 Care Choices Ltd
own worker or care agency.
It is important that people have choice and control
about how they are supported. Before deciding on which
agency will support you, ask them to discuss and agree a
support plan with you. This should cover the aspects to
your care that are important to you.
There is a wide range of activities and resources in your
community and your agency should be able to discuss
how you can access these so you can meet people with
common interests.
Agency 1 ....................................................................................................................................................
£ ................. p/h
Agency 2 ....................................................................................................................................................
£ ................. p/h
Agency 3 ....................................................................................................................................................
£ ................. p/h
Domiciliary care agencies – some things to consider:
• What experience does the agency have in your particular
field of need? Can they supply references for you to
check?
• What charges does the agency make? What is included
in that price?
• How long has the agency been operating?
• How can you contact the agency in an emergency or
outside office hours?
• How many carers would the agency assign to care for
you and would you see the same one every day? If not,
how does the staff rota operate and what happens if your
carer goes on holiday or is sick? Will you be notified in
advance that a different carer will be attending?
• If you’re not happy, how easy is it to make a complaint?
• Home care agencies providing personal care, must
be registered and inspected by the Care Quality
Commission. Ask to see a copy of their registration
certificate.
• If this is a private contract, ask for a copy of the agency’s
contract terms and read these carefully with someone
you trust. Get as much help as you can going over it and
ask any questions you may have before signing anything.
The Citizens Advice Bureau or Age UK could help with
this. Contact details can be found on page 52.
21
Home care provider listings
A & T (SALISBURY) LTD
Salisbury
Tel: 07721 460075
OP D PD LDA MH SI
ABICARE SERVICES LTD WDCPA Advert page 20
Bradford on Avon OP D PD LDA MH SI YA
Tel: 01722 343981
Salisbury OP D PD LDA MH SI YA AD
Tel: 01722 343981
AGINCARE UK Chippenham Tel: 01249 652111
Salisbury Tel: 01722 398688
Advert page 24
OP D PD LDA MH SI YA AD
ALABARÉ CHRISTIAN CARE AND SUPPORT
Salisbury Advert page 24
Tel: 01722 322882
ALLIED HEALTHCARE GROUP WDCPA
Devizes
Tel: 01380 738820
Lechlade
OP D PD MH SI AD
Tel: 0800 542 1078 Salisbury
Tel: 01722 416446
Swindon
Tel: 01793 849800
ALZHEIMER’S SOCIETY NORTH & SOUTH WILTS
Chippenham
Tel: 01249 443469
OP D YA
ALZHEIMER’S SUPPORT
Trowbridge
Tel: 01225 776481
ASH CARE SERVICES
SALISBURY LTD
Salisbury Tel: 01722 346494 D
Advert page 24
AUTONOMY CARE LTD WDCPA
Devizes Tel: 01380 739295
Advert page 24
OP PD LDA MH YA
BAILEY CARE WDCPA
Melksham
Tel: 01225 709494
BAILEY CARE SERVICES
Trowbridge
Tel: 01225 767848 OP D PD LDA MH SI YA AD
BECKFORD LODGE
Warminster
Tel: 01985 847755
C
OP D PD LDA MH SI YA
M
Y
BEECHES HOMECARE
Malmesbury
OP D PD MH SI
Tel: 01666 825496 CM
MY
CY
CMY
BGS HEALTHCARE
Calne
Tel: 01249 821701 OP D PD LDA MH SI YA
BLUE SKY ENABLING
Bath
Tel: 0844 225 1337
K
BLUEBIRD CARE (WILTSHIRE NORTH)
Bradford on Avon
Advert page 23
OP D PD SI YA
Tel: 01225 863565
BLUEBIRD CARE (WILTSHIRE SOUTH)
OP D PD SI YA
Tel: 01722 568930 BUTTERFLY HOME HELP (WILTSHIRE)
Westbury
Advert page 24
OP D PD MH SI YA
Tel: 01373 825951
Service User O
P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
Bands
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
WDCPA Member of the WIltshire Domiciliary Care Providers Association – page 51
22
Advertisers are highlighted
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& LIVE-IN CARE
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With visit times ranging
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We offer everything
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Live-In Care
This provides a realistic
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Please call to arrange a free visit
from a friendly member of our team
to discuss your care needs.
Visit us www.bluebirdcare.co.uk
Swindon
Wiltshire North
Wiltshire South
(01793) 698033
(01225) 863565
(01722) 568930
PROVIDING SPECIALIST DOMICILIARY
CARE SERVICES
s Care & Support 24/7 s
s Personal Care & Safety Checks s
s Domestic Chores s Shopping s Laundry s
s Accessing The Community s Appointments s
s Meal Preparation s Assistance with Medication s
s Waking Night/Sleep-In Service s
Office Opening Hours:
Specialising In
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8am - 5pm
Learning Disabilities, Mental Health, Elderly,
Out Of Office Hours
Palliative Care, Parent Enabling &
On-Call System
Children’s Services
Autonomy Care Limited, Unit 5, Bath Road
Tel: 01380 739295
Business Centre, Devizes, Wiltshire, SN10 1XA Fax: 01380 829686
www.exalonautonomygroup.net
Registered In United Kingdom No: 6500134
Providing Domiciliary Support
and Care on a daily, weekly
and overnight basis.
Areas covered: Salisbury, Wilton,
Downton and surrounding areas
Services we provide:
Personal care Meal preparation
Assistance getting up or going to bed Shopping
Cleaning Laundry Escorted trips Sitting Service
Escorted hospital/doctors appointments
l
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Our qualified team of professional carers
help you or your family and friends,
live independently at home without upheaval
or change to your lives.
We take the time to understand your needs,
treating you as if you were part of our family...
Call 01373 825951
for more information
Butterfly
Professional Care
Family Values
l
Call us on 01722 346494 or email
Lisa at: [email protected]
www.ashcareservices.co.uk
Live-in Care
from £695 per week
The alternative to Care Home admission.
Live-in Care enables anyone with care needs to
continue living in their own home with a
round-the-clock care worker.
An affordable alternative to residential care.
Home help and personal care services for Westbury and surrounding areas.
www.butterflyhomehelp.com
RegisteRed WitH tHe CARe QuAlity Commission
Care and Support delivered
the way it should be
We are a charity, founded in 1991, that works with vulnerable and
marginalised people in our communities.
Everyone likes to feel independent, but sometimes we could all do
with an extra bit of help. Alabaré Home & Community is a
Domiciliary Care Service, registered with the Care Quality
Commission that provides responsive care and support to vulnerable
people in their own homes.
Our values Care, Compassion, Generosity and Respect and our
Christian ethos inform the way that we provide our services and we
believe that everyone should have the opportunity to live a fulfilling
life.
We deliver care and support the way it should be; centred around
the person and at the times they would like it.
We’re happy to support you with all sorts of activities, such as:• household tasks
• managing your money
• getting to health
appointments
• making new friends
• accessing social activities
• personal care
• shopping, budgeting, cooking
You can pay for the service using your personal budget, or other
form of direct payment, from private funds or with funding from
the local authority (if you are eligible).
Contact us for further details
t: 01722 322 882
e: [email protected]
08000 121 247 | www.liveincare.info
Salisbury - 01722 398 688
24
Riverside House, 2 Watt Road,
Churchfields, Salisbury SP2 7UD
Registered Charity No. 1006504
Regulated by the CQC
www.alabare.co.uk
Home care provider listings continued
C&S MAKENSTON SPECIAL CARE SERVICE
Trowbridge
OP D PD LDA SI YA
Tel: 01225 762911 ELITE CARE WDCPA
Salisbury
Tel: 01722 323223
CANDLELIGHT HOMECARE WDCPA
Trowbridge
Tel: 01225 776000
ENTERPRISE CARE LTD
Salisbury
Tel: 01725 510166
CARE BUREAU, THE
Salisbury
Tel: 01722 414788
FAIRWAYS RETIREMENT VILLAGE, THE
Chippenham
OP D PD MH SI
Tel: 01249 461239 OP D PD LDA MH SI YA
CARE MATTERS (WILTSHIRE) LTD
Warminster Tel: 01985 218055
Advert page 26
OP D SI
CARE ON CALL (UK) LTD
Cricklade
Tel: 0870 606 0609
OP D PD MH
CAREWATCH NORTH WEST WILTSHIRE WDCPA
Trowbridge
Advert page 32
Tel: 01225 719333 CARONS CARE LINE
Warminster
Tel: 01985 850124
OP D PD SI
FIRST CITY NURSING SERVICES LTD Advert page 10
Salisbury
Tel: 01722 320000
Swindon
Tel: 01793 434222
OP D
CATHEDRAL GATE DOMICILIARY
CARE SERVICES WDCPA
Salisbury
OP PD LDA MH SI YA
Tel: 01722 340644
CELTIC CARE SERVICES LTD
Advert page 8
CHANTRY COURT
Westbury
Tel: 01373 828800
CLOUD HOMECARE LTD
Warminster Tel: 01373 832597 DIMENSIONS SOUTH WEST COUNTIES
DOMICILIARY CARE OFFICE
Chippenham
Tel: 0300 303 9098 OP
Live in Care
When you need support but wish to remain in your
own home, we can provide the care you need.
We provide long term and short term
care and respite.
Our carers are dedicated, trained, and carefully
chosen to meet your requirements.
Please call our friendly and professional
Regional Manager
Hilary Sinclair
OP D YA
Telephone: 07703 448 195
www.gchc.co.uk
LDA
DUNRAVEN HOUSE AND LODGE
Salisbury
OP D PD LDA MH SI AD
Tel: 01722 321055
Good Companions Care Group
REGISTERED WITH THE CARE QUALITY COMMISSION
Service User O
Bands
WDCPA Member of the Wiltshire Domiciliary Care Providers Association – page 51
25
We offer:
Making Independence Possible...
Saxon Care is a home care agency providing quality private care in the comfort of your
own home. We enable you to retain your independence and offer a real alternative to
a residential or nursing home. Whether you require a short visit, or every hour of every
day, our team of dedicated and experienced support workers are on hand to ensure you
receive the very best levels of care.
Saxon Care is one of the first domiciliary care agencies in Wiltshire to utilise an electronic
call monitoring system, providing extra reassurance and the peace of mind that you or
your loved ones are receiving the highest quality care.
We are regulated by the Care Quality Commission (CQC) and received a 5 star rating in our
latest report which is available through our website.
With the help and support of Saxon Care, you or your loved
ones can continue to live at home for as long as possible.
• Personal daily care
• Help with getting up and getting
ready for bed
• Waking nights/Sleep-In Service
• Companionship/Sitting Service
• Help with shopping and meal
preparation
• Live-in care
• Accompanied visits to appointments
and social outings
• Domestic support such as laundry
and light cleaning
Tel: 01249 70 50 50
Web: www.saxoncare.com
Care Matters (Wiltshire) Ltd
Providing Quality
Community Care Services
Est. 2003
T: 01985 218055
Do you need help?
We can assist you with:
• Personal care • Wellbeing visits • Domestic duties
• Helping with getting up and getting ready for bed
• Companionship • Shopping • Cooking • Bathing
• Outings • Sitting service • Escorted trips
Care Matters is a small private care agency providing
home support services to people who wish to remain
independently in their own homes.
Areas covered are Mere, Warminster, Westbury and all
surrounding villages.
www.carematters-wilts.co.uk
[email protected]
26
Our highly-trained, experienced carers
can help you stay in the home you love,
with 24 hour support.
Choose Good Oaks for short- or long-term
live-in care from a smaller,
independent provider.
Contact us on
01202 757787
[email protected]
FORGET ME NOT CARE LTD WDCPA
Westbury
Tel: 01373 858333
GOOD COMPANIONS CARE GROUP
HF TRUST - WILTSHIRE DCA
Devizes
Tel: 01380 725455 OP D PD SI
Advert page 25
OP D PD MH YA
OP LDA YA
LIFEWAYS COMMUNITY CARE
Melksham Tel: 01225 702755
OP D PD LDA SI YA
LINK HOMECARE
Swindon Tel: 0800 433 2323 Advert page 4
OP D PD MH SI YA
MAGNASET LTD T/A CARE CHOICE
Trowbridge
Tel: 01225 767571
HOME INSTEAD SENIOR CARE
BATH AND WEST WILTSHIRE
Corsham Advert page 29
Tel: 01249 847594
MEARS HELP TO LIVE AT
HOME WILTSHIRE
Amesbury Tel: 0845 266 8944
Advert outside back cover
INDEPENDENT LIVING SOLUTIONS LTD
Salisbury
Tel: 01722 742442
MENCAP - TROWBRIDGE
Trowbridge Tel: 01225 716474
LDA YA
INNOVATIONS WILTSHIRE LTD
Marlborough Tel: 01672 514339
MIHOMECARE WILTSHIRE
Melksham
Tel: 0333 121 8201 Advert page 28
OP D PD LDA MH
KEIRON STARNS CARE AGENCY
Warminster
Tel: 01985 844752
MY LITTLE ANGELS
Trowbridge
Tel: 01225 767806
LIFELINE HOMECARE
Westbury Tel: 01373 823105
NURSE PLUS AND CARER PLUS (UK) LTD
Tel: 01722 439810
Advert page 30
OP D PD
Service User O
Bands
27
At Innovations we are a local company with a
commitment to the East Wiltshire area. Established in
1997 we now offer a Domiciliary Care service to help
people to live in their own homes and to access their
community.
Our service is available to older people, people with a
learning or physical disability and people with mental
health support needs.
We can offer care or support which is tailored to your
personal needs. This could be on a long term or short
term basis. We will talk to you about what it is you need
but it could include things like getting up and going
to bed, washing, support to prepare meals, with your
medication and housework.
If you need to get out we can help you with shopping,
hospital appointments and accessing community facilities.
If you live in Pewsey
or Marlborough or the
surrounding area and need
care or support, please feel
free to contact us.
Contact our Marlborough
office on 01672 514339
or email us on
[email protected]
to discuss your service
requirements.
Our experienced Care Workers are on hand to offer
assistance to the elderly, people with a learning, physical
disability or extra help following a stay in hospital.
+ Fully trained and DBS checked staff
+ Registered with the CQC - Care Quality Commission
+ Times to suit you, 24 hours a day, 7 days a week
+ Complex and continuous care packages
+ Out of Hours on call service - no call centres
+ Offering assistance with personal care, domestic work,
getting in/out of bed, bathing, day trips, assistance dressing,
social inclusion, companionship, life skills & much more..
Purity care focuses on offering our service users
with the highest standard of care and customer
service in the home care industry.
Services includes:
• Cleaning, Ironing and preparing meals
• Washing, dressing or shaving
• Shopping, collecting prescriptions
• Company and help whilst recovering from illness
• Assistance with getting up and going to bed
• Accompanying you to appointments or social activities
• Medication assistance
• Pop in/security checks
Tel: 01793 423862
www.purity-care.co.uk
28
OSJCT FLORENCE COURT
Trowbridge Tel: 0800 988 8133
Advert page 54
OP D PD LDA
SOMERSET CARE COMMUNITY
SERVICES (WILTSHIRE)
Melksham Advert page 34
Tel: 01225 702141
OP D PD
SPIRE HOMECARE LTD WDCPA
Salisbury
Tel: 01722 327319
OXLEY CARE LTD
Tidworth
Tel: 01980 846690 PA CARE AGENCY
Chippenham
Tel: 07720 083194
PEERCARE
OP D PD LDA SI YA
PRIMECARE SALISBURY
Salisbury
Tel: 01980 652526 PRINCESS HOMECARE WDCPA
Lyneham
Tel: 01793 852473
PURITY CARE
SPITTLEBOROUGH FARM
Wootton Bassett
Tel: 01793 841204
PD LDA SI YA
SUPPORT CARERS
Andover
Tel: 01264 791341 OP D PD MH SI YA
SURECARE SERVICES (WESSEX) WDCPA
Trowbridge Advert page 34
OP D PD MH SI YA
Tel: 01225 760100
OP D PD MH SI
Advert page 28
OP D YA
Home.
There’s no place like it.
With our absolute focus on
quality of service, why are
we different ?
RANGEFORD CARE - WADSWICK GREEN
Corsham
OP D PD MH SI YA
Tel: 07814 717560 REACH SUPPORTED LIVING SALISBURY
Salisbury
Tel: 01722 432438

LDA
RV CARE LTD (SOMERSET)
Bath
Tel: 01205 830309 OP D PD MH SI YA
SAFE CARE WDCPA
Advert page 34
OP D PD MH SI YA
SAXON CARE SOLUTIONS LTD WDCPA
Chippenham Advert page 26
Tel: 01249 705050
SHAFTESBURY COURT (MANOR CLOSE)
Trowbridge
Tel: 01225 760228

PD LDA
Services include:
 Companionship
 Light housekeeping
 Local transportation
& errands
 Meal Preparation
 Respite Support
 Convalescence support
 Shopping
 Personal care
 Specialist dementia and
Alzheimer’s care
and much more ...



We turn up at the agreed
time … every time
We send the same person so
you always know who will call
We do not provide ‘care’ in
fifteen minute slots; with us
it’s minimum of an hour
Our staff do not wear
uniforms, so to everyone else
it looks like family or friends
are visiting
We are very proud of our
reputation for providing an
outstanding service
From just a couple of hours a week, our service is available up to
24 hours a day, 7 days a week.
Being able to continue living at home can be one of the most important
comforts in an older person’s life. That’s why Home Instead Senior Care
are here to help.
Winner: National
Care Provider of
the Year Award
Call us on 01249 847 594 or 01225 808 273
email [email protected]
www.homeinstead.co.uk/bathwestwilts
Approved by
the Care Quality
Commission
Service User O
Bands
29
We provide personalised care packages
to suit your needs
• Dedicated, well trained staff deliver care in your own home
from half an hour to 24 hours, seven days a week.
• Family run business with over 25 years experience in providing homecare
• We can help with anything from cooking meals, help with bathing and
dressing and other duties.
Wiltshire Office: 01373 823105
Somerset Office: 01458 832692
www.lifelinehomecare.co.uk
[email protected]
Just a call away
night or day
30
THERE4U (SALISBURY)
Salisbury Tel: 01722 774444 TOTALLY LIVING CARE
Salisbury
Tel: 01722 567356 Advert page 34
OP D PD SI YA
TURNING POINT – WILTSHIRE
Salisbury
Tel: 01722 820950
TYDEMANS HOMECARE WDCPA
Wootton Bassett
Tel: 01793 851015
UNITED RESPONSE DCA
Chippenham
Tel: 01249 765504
OP LDA YA
OP D
LDA
VOYAGE (DCA) WILTSHIRE
Trowbridge
Tel: 01225 808423 OP PD LDA MH SI YA
WESSEX CARE COMMUNITY SERVICES
Salisbury
Advert page 64
OP D PD LDA SI YA
Tel: 01722 336933
WILLOW HOUSE DCA
Amesbury
Tel: 01980 622220 LDA YA
WILTSHIRE CARE AT HOME SERVICE
Trowbridge
OP D PD LDA SI YA
Tel: 01225 781129 WILTSHIRE COUNCIL RELIEF BANK
Salisbury
Tel: 01722 432454 OP PD LDA SI YA
Quality care and companionship in
the comfort of your own home
Right at Home is one of the UK’s most trusted
care companies. Our local team of friendly,
reliable carers specialise in assisting people who
may need a helping hand with day-to-day tasks in
their own home.
To find out how we can help care for you or your
family, contact our friendly local team in Swindon.
01793 602502
www.rightathomeuk.com/swindon
Our services include:
• Companionship
• Transportation and errands
• Meal preparation
• Light housekeeping
• Help with washing,
dressing and personal care
• Medication reminders
• Post-operative support
• Holiday and respite cover
• Specialist dementia care
• Live-In Care
Service User O
Bands
31
Choice,
Support &
Independence
Providing you with quality
care in your own home
Carewatch North West Wiltshire has supported
people living independently in the comfort of their
own home for over 15 years.
We pride ourselves on the quality home care and support services
we provide to our customers around North West Wiltshire.
We can guarantee quality care due to our expert recruitment
skills, ensuring we have the best Care Workers.
Our Care Workers receive exemplary training and ongoing
development leading to recognised qualifications.
We have won several awards for the training that we provide. We
support and encourage all of our staff to excel in there career.
We know continuity of care is a very important to our customers,
so when you choose Carewatch to support you, or a loved one at
home, you will have peace of mind that the same Care Worker will
be there for each visit, and at the same agreed time.
Our services start from 30 minutes to 24 hour care.
“Everyone we spoke with was complimentary of the staff and were satisfied with
the care and support they received. Comments included “I cannot fault the care
and attention I receive. I have regular carers which is important to me, they know
me very well and I don’t have to keep explaining what needs to be done and when.
They are kind and that matters to me.” From our latest CQC report.
For more information
please contact us on:
Personal care
3 Washing/bathing
3 Dressing/undressing
3 Personal appearance
3 Managing continence
3 Hair care
3 Dental care
Other support we provide
3 Assistance with medication
3 Companionship
3 Domestic help in the home
3 Grocery shopping
3 Pet care
Types of care we provide
3 Personal support
3 Complex care
3 Palliative care
3 Respite care
3 Home from hospital
 01225 719 333

[email protected]
www.carewatch-wiltshire.co.uk
Awarded Care Employer of the Year Award 2015
Support for carers
A carer is someone who provides unpaid support to a
family member, partner, friend or neighbour. This could
be because they are ill, frail, or disabled, or have mental
health or substance misuse issues. Anyone can become a
carer. Carers can be any age and may or may not live with
the person they care for. If there is someone who helps
and cares for you on a regular basis, they will be a carer.
The caring role can be both satisfying and exhausting.
Carers are entitled to an assessment and may be eligible
for a range of services. More information is available,
starting on page 9, or you can visit the website:
www.yourcareyour supportwiltshire.org.uk/carersmenu.aspx
To find out more about support for carers contact
Carers Support Wiltshire.
Tel: 0800 181 4118
Respite care and short stays
Carers sometimes need a break and this can be provided
in several ways:
• you can go into a care home yourself for a week or two
to give the person who looks after you a break;
• home-based respite care can be arranged — when a
care worker moves into your home; or
• family-based respite care may be arranged — when you
move into another family’s home for a period.
The best option for you and your carer will depend on
your needs, the urgency of the situation and personal
choice and cost. There are a number of different schemes
in Wiltshire; contact a customer adviser on:
0300 456 0111 for advice.
If you are thinking about long-term care, but have
had no experience of living in a care home, you may
wish to book in for a short stay to see what it’s like. This
will help you make an informed decision. If you have
nursing needs, you can get additional help with fees. See
‘Care homes with nursing’ on page 39 or NHS continuing
healthcare on page 45.
developed by the publisher of this Directory
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
•
•
•
•
search care providers quickly and easily
search by postcode/town and care type
Information on standards of care
links to the latest inspection reports
• extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
33
Need help at home?
We have Time For You.
All of our clients receive more than just
specific home care;
We take the time to provide companionship
and a friendly ear too. Plus, all new clients
receive an assessment from our qualified
nursing team.
For help with personal care,
housework, sitting or sleep-in and more
- call Jo or Kim now on
01722 774444
We’ll make time when you call
Delivering Quality
Care and Support
across Wiltshire
Somerset Care is a leading not-for-profit
care provider. We deliver a range of services
across Wiltshire to support people to live
independently, including:
• Assistancewithpersonalcare
• Supportwithdomestictasks
• Homefromhospitalreablementaspartofthe
‘HelpToLiveatHome’scheme
• Companionship,respiteandholidaysupport
• PETALS–specialistdementiaservices
• Clinicalservicesandcomplexcare
• Supportwithmedicationandwelfarechecks
• Live-incare
Formoreinformation,pleasecontactour
dedicatedWiltshireteamon: (01225) 702 141
oremail:[email protected]
www.there4u.org.uk
www.somersetcare.co.uk
Safe Care
I need
support at
home
Providing care in the comfort of your own home
Providing care in the comfort
We operate 7 days a week, 365 days a year
and
we are registered
with the CQC. The areas
of
your
own
home
◆ Personal Care
We can assist With:
we cover are Bradford on Avon, Melksham,
Trowbridge, surrounding villages.
◆ Lunches
We have been providing care in
Wiltshire for over 10 years.
From a short weekly visit to enhanced daily care,
you can be sure of our full attention to your specific
needs.
We pride ourselves on excellent communication skills
and friendly service.
We provide support for those customers who are
in receipt of a Direct Payment.
“I am on my own with no close relations and really
appreciate the excellent care from everyone at
Surecare” Mr S
You’re in good hands,
talk to us:
t: 01225 760 100
w: surecarewessex.co.uk
◆ Shopping
◆ Laundry
If you would like anymore information
We can assist
pleasewith:
don’t hesitate to contact us
◆ Domestic duties
on any of the contact details.
Personal
◆ Medication prompting
Care: Washing, bathing,
Phone number: 01225 350612
Showering
[email protected]
dressing
e-mail:
sitting service
Website: www.safecare-wiltshire.co.uk
Lunches: Fresh or frozen meals
◆ Escort to appointments
◆ Safety visits /
Domestic: General cleaning
Laundry: Washing, drying and ironing
WHAT ARE THE CARE OPTIONS?
Shopping:
YouCHOOSE?
can go with the carer or
HOW WILL I KNOW
WHICH TO
Contact Details:
we can do it for you
VISIT THE NEW CARE SELECT WEBSITE
Phone
Number:
Medication prompting
WWW.CARESELECT.CO.UK
01225 350612
E-mail: safe-care
@blueyonder.
co.uk
Safety visits/ Sitting service
Escort to appointments
If you would like anymore information
please don't hesitate to contact us on
Website: www.
safecare-wiltshire
any of the contact details.
.co.uk
CALL CARE SELECT FOR MORE INFORMATION:
We operate 7 days a week, 365 days a year.
0800 389 2077
The areas we cover are Bradford on Avon,
Melksham, Trowbridge, surrounding villages
34
This Directory’s helpline 0800 389 2077 – information on choosing
andwith
paying
Registered
the CQCfor care
Specialist care
People with a learning disability
If you have a learning disability, the Government has
indicated that services for people with disabilities should
promote the following key principles:
you are eligible for support from the Council. The CTPLD in
Wiltshire can be contacted on: 0300 456 0111.
• respecting people’s rights;
• actively promoting people’s independence;
• ensuring that people have and are able to make choices
in all areas of their lives; and
• creating opportunities for people to be included rather
than separated from society.
If you are assessed as eligible for support, you may be
referred to a Community Team for People with Learning
Disabilities (CTPLD). These teams are made up of a number
of different professionals who can offer advice and
support. There might also be local charities and voluntary
organisations who may offer services regardless of whether
Supported Living Services
Galax Care provides accommodation,
homecare and community support to
young adults with learning disabilities
and autism in Swindon and Wiltshire.
Tel: (01793) 915 095 Email: [email protected]
Web: www.galaxcare.co.uk
People with a physical impairment
If you have a physical disability or a long-term illness,
organisations in the independent and not-for-profit
sectors may be able to signpost you to, or provide you
with, a range of services to help you live as independently
as possible. There are also services available to support
someone who may be your carer. The adult care teams
provide services for eligible adults with a physical
impairment. They can be contacted on: 0300 456 0111.
People with a sensory impairment
Wiltshire Council has a specialist Hearing and Vision team
which covers the county. This team takes referrals directly
from:
• the public, including carers, relatives, friends and
neighbours;
• other professionals such as health, education,
environmental health and other social services staff; and
• voluntary agencies.
Everyone can get information and advice. The team also
assesses an individual’s situation and helps decide how
best to meet their needs. This may be through Council
services or from other sources.
Tel: 01380 725201 (voice/text)
Minicom: 01380 732126
SMS (Text): 07899 067466
35
People with mental health conditions
The initial point of contact if you are experiencing
mental health difficulties is usually your GP. Your GP can
initiate and maintain your treatment, and/or signpost
you to other groups/organisations which can help you,
including primary care psychology, otherwise known
as LIFT. LIFT offers a variety of services for people who
are experiencing anxiety/depression or are looking
to improve their wellbeing. The psychological care
interventions include psycho-educational courses, selfhelp materials, online computer packages and individual
sessions.
Your GP may want to seek more specialist input and
refer you to Avon and Wiltshire Mental Health Partnership
NHS Trust (AWP). AWP can provide advice to your GP or
refer you onto specialist mental health services which can
help you to find the best way to recover and stay well,
based on your individual need.
Working alongside AWP there are two specialist mental
health social work teams in adult social care (Wiltshire
Council) who provide support for adults with severe and
enduring mental health conditions. The teams are based
in the north (Monkton Park, Chippenham) and south
(Fountain Way, Salisbury) of the county. The teams are
responsible for completing assessments when packages
of support, supported living or residential/nursing home
placements are required. They work very closely with
housing providers and other local organisations/voluntary
sector groups who can assist with employment and
Ashbury Lodge
SN3 1NW
01793 496827
vocational activity.
The mental health social work team is also responsible
for co-ordinating assessments under the Mental Health
Act 1983 (amended 2007).
For information on care or support options your
first step is to contact a customer adviser on:
0300 456 0111.
AWP offers a Patient Advice and Liaison Service (PALS)
which is a free, confidential and impartial service available
to everyone who uses AWP services, their families, carers
or anyone who needs advice, information, support or
guidance with a particular issue.
PALS can help if you:
• a re worried and not sure what to do or where to
go;
• need clarity about a situation;
• w
ant someone to listen to your experience of
services; or
• need information and help.
Tel: 01249 468261
Freephone: 0800 073 1778
Church View
SN3 4YA
01793 820761
Downs View
SN4 0EU
01793 740240
Specialist, Dementia & Nursing Care - Full Activities Program
Friendly Professional Staff - Fully Secure
Email us at: [email protected]
www.coatewatercare.co.uk
36
Meet CQC Standards
We care because you care
Dementia care
If you are worried that you or someone you know may have
dementia, it is important that you talk to your GP as soon as
possible. They will be able to rule out any other illnesses or
conditions that may have similar symptoms to dementia,
including depression and infections.
Once your GP has checked for any easily treatable
causes, they will then be able to talk to you about having an
assessment. They can then request a specialist assessment
from the memory service if necessary. The memory service
is for people who are concerned about their memory and
think it is affecting their day-to-day life. An assessor will talk
with you about your memory difficulties, complete some
further checks and discuss the impact of any problems or
issues.
The memory service encourages the person with memory
issues to take someone, such as a family member, with
them so that everyone can be involved where appropriate.
Residential dementia care checklist
The implications of a diagnosis will be discussed, with
information and advice being given, and there will be the
opportunity to discuss any possible medication and support
that may help the person to manage the situation.
Sometimes getting a diagnosis can take time, but this
should not put you off.
If you do not feel confident about talking to your GP, there
are local charities you can talk to. Alzheimer’s Support and
Alzheimer’s Society have a Dementia Adviser Service that
offers personalised information and signposting for people
with dementia and their carers – see page 52 for contact
details.
For information about dementia care services, such as care
and support in your home or residential care homes, contact
Wiltshire Council on: 0300 456 0111.
Listings of home care providers start on page 22; those
offering dementia care services are marked with D.
This offers a list of things to look for in care homes specialising in dementia. Please use it in conjunction with
the care homes checklist on page 42.
RESIDENTS
The best indication of a good home is that the residents
appear happy and responsive.
ACTIVITIES
Residents should be stimulated without feeling stressed.
 Are there rummage boxes around the home to
stimulate residents?
 Are residents able to compile memory boxes?
 Are residents taking part in activities?
 Are residents talking to each other, staff and visitors?
 Do residents look well dressed and groomed?
 Do residents get to choose their clothes every day?
 Are people supported to stay independent and do
things for themselves e.g. getting dressed, making
food etc.?
ACCESS
If the person with dementia needs, or is likely to
need, equipment or adaptations you may want to
check that:
 there are adequate signs and cues for different parts
of the home such as dining room and bathroom.
 the home has a policy about locking external doors.
BEDROOMS
You may want to find out whether the person with
dementia can have a single room and whether residents
are encouraged to bring in some of their own furniture
and possessions to increase familiarity.
 Are reminiscence activities available?
 Do staff compile life story books, including
photographs and mementoes?
STAFF
It is important to note whether staff seem friendly and
caring towards residents and whether they treat residents
with respect.
 Do they have any training and experience in dementia
care?
 Will the person with dementia have a member
of staff particularly responsible for their care?
 Is there a member of staff you can talk to about
your own worries about the person with dementia?
MANAGER/HEAD OF HOME
A manager who is caring as well as efficient can make all
the difference to a home.
 Does the manager have a knowledge of dementia
and can they deal with difficulties that may arise in an
understanding way?
 Is there a full assessment at home before a resident is
admitted?
37
Accommodation
Wiltshire Council’s Shared Lives Scheme
This service provides long-term accommodation, shortterm stays, respite and day activities to:
• people with a learning disability;
• people with a mental health difficulty;
• older people; and
• p
eople with physical disabilities, head injury or
sensory impairments.
The service is provided in the households of approved
Shared Lives carers who offer support or care as required
by the person placed with them.
Once a person has been referred to the service, usually
by their care management team, the Council matches
them with a Shared Lives carer who has a vacancy. A
series of introductions is arranged to help them get to
know each other before deciding whether or not to set
up a Shared Lives arrangement. The team then monitors
each arrangement to help ensure that it is an enjoyable
and fulfilling experience for all concerned.
For further information about Shared Lives, please
contact the Council at:
Wiltshire Shared Lives, Wiltshire Council,
PO Box 2281, Salisbury, Wiltshire SP2 2HX
Tel: 01722 438196
Sheltered housing
For some people sheltered or supported housing can
offer an alternative to a care home.
There is a diverse range of sheltered housing schemes
in Wiltshire. Some are bungalows, some are flats with
communal facilities. All of the stock is managed by
different registered providers (landlords). The landlord
is responsible for the upkeep and maintenance of the
building and grounds and housing services, such as
Residential, Dementia, Nursing and Respite Care | Marlborough | Wiltshire
Merlin Court Care Home is within a short stroll of the historic bustling market town of Marlborough with its
beautiful streets, boutique shops and thriving local services. Many of our spacious rooms have access to the
outdoor patio areas, while others have views across the common. The Home offers stylish residential living,
with fine dining, daily group activities and twenty four hour support should you need it. Managed by leading care
provider Avery Healthcare, our homes are companionable and vibrant places, characterised by fun and friendship.
But don’t take our word for it, come and see it for yourself. We’re just off The Common at SN8 1JR.
Call Mandi Short, our home manager on 01672 512454 or Google ‘Merlin Court Care Home, Marlborough’
for more information.
Merlin Court offers:
• Generously proportioned en-suite bedrooms
• Two conservatories
• Restaurant quality food served daily & a friendly on site coffee shop
• Relaxing lounges, comfortable quiet rooms & elegant communal dining areas
• Baby grand piano set within the reception area
• Hotel standard support services including a daily programme of therapeutic activities
• Proximity to the outstanding beauty of the Wiltshire Downs.
Manager: Mandi Short | www.averyhealthcare.co.uk | [email protected]
38
Sheltered housing continued
communal lighting and heating. You pay rent to your
landlord for your home and service charges to your
landlord for utilities and maintenance of the scheme in
which you live. Your service charge includes the provision
of an alarm service to access help 24 hours a day, seven
days a week.
Sheltered housing can be rented or owner-occupied
accommodation.
To apply for sheltered housing, you can download the
application form from the Homes 4 Wiltshire website and
return it to the Homes 4 Wiltshire team.
Website: www.homes4wiltshire.co.uk
Extra care housing
Extra care housing is for people who want to live
independently but who may be finding it difficult to
manage in their current home.
Extra care is being developed in Wiltshire so that
people have more choice about where they receive their
care. It means that people who need extra support have
an alternative to receiving that support in a residential
care home. This can be especially important to couples
who want to be able to stay together even if their care
needs increase.
There are a number of different types of extra care
housing schemes. Properties can be rented or bought
and, if the property is rented, the rent is usually covered
by housing benefit.
Staff are available 24 hours a day. This means that, as
well as being able to get care and support during the
day, help can be available at night and there is always
someone on duty in case of emergencies.
Extra care housing may also have a café or meal
provision, other facilities, such as a hairdresser, and social
activities taking place on-site on a regular basis.
Applications are usually considered from people who
are aged 55 or over, have a need for care and have a local
connection to Wiltshire.
For further information, please contact a customer
adviser on: 0300 456 0111.
Some of the Extra care schemes in Wiltshire:
Crammer Court
Church Walk, Devizes, Wiltshire SN10 3AW
Aster Living
Tel: 01380 739694
Meadow Court
Aston Close, Pewsey, Wiltshire SN9 5AH
Ridgeway Community Housing Association
Tel: 01672 569150
Florence Court
Rutland Crescent, Trowbridge,
Wiltshire BA14 0NY
Bedfordshire Pilgrim Housing Association
Tel: 01225 764400
Dairy View
Cloatley Crescent, Royal Wootton Bassett,
Wiltshire SN4 7FU
Tel: 0300 456 0104
Residential care
There are two types of residential home:
Care homes (personal care only)
Residential care homes cater for people over the age of 65
who have no nursing needs but who may require help with
personal care tasks. Personal care includes bathing, feeding,
dressing and help with moving but it must be paid for if
your capital/savings exceed £23,250. See page 43 for more
information.
Care homes with nursing
If a care home providing nursing care is the best solution
for you, your social care worker will give you information to
help you find a home that meets your care requirements.
The cost of the nursing care part of your fees is paid by the
NHS to the home. The current amount is £112.00 per week.
If you think you may need nursing care in a home, and
will require financial assistance from the Council to pay
the fees, you will need to be visited by a social worker or
a customer co-ordinator to determine what care you will
need. This might be in your own home, or in hospital, or in
a care home. You will be fully involved in planning your care
needs.
It is important that you get your nursing assessment
done before you go into the care home. You can contact
39
Residential care continued
the nurse care management teams for your area at
the Wiltshire Clinical Commissioning Group (CCG).
Personal care is not paid for by the NHS, except in limited
circumstances, and must be paid for if your capital/
savings exceed £23,250. See page 45 for information on
continuing healthcare.
When looking for appropriate care:
needs, but bear in mind that your requirements may
change;
• c onsider whether the home environment is sufficiently
safe/secure;
• ask what activities and facilities are offered; and
• remember the care available must suit
your needs;
• a sk if the care home normally does business with the
Council at fee levels it accepts and, if not, find out
whether you would have to move or find someone else
(known as a third party) to help pay your care home fees
should you seek financial support from the Council in
the future.
• a careful and honest assessment by the care provider
should establish whether the home matches all your
Comprehensive lists of care homes and care homes with
nursing in Wiltshire start on page 55.
• remember that it could be your home for life;
• check that the home is properly registered;
Out of county care
You can choose a care home outside your home county.
You may want to be closer to friends and family members,
or you may want to relocate to another part of the
country.
If you choose to move to a new local authority area,
Wiltshire Council will continue to pay all or part of the
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costs of your care home placement.
The fees that your local authority will pay may vary and
if you choose a home that charges more than the local
authority would reasonably expect to pay it will offer you
a choice of alternative accommodation which accepts this
rate, or you may need to pay a top up, see page 45.
The authority may offer you the fees you would receive
if you remained within the county, or it may offer you the
fees that the local authority would pay in your chosen
region. You must seek further advice before making your
decision. If you’re self-funded, you can move to another
authority area but should inform the local authority in that
area so they can support you with information and advice.
For information on care provision in other regions,
contact this Directory’s independent helpline on
Freephone: 0800 389 2077 with details of your
requirements.
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40
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E-mail - [email protected]
Tel 01373 836767 • www.castlecarewessex.com
We are a small family run care company providing 24-hour live-in care to
the South West. Live-in care enables people to remain in their own homes
with the reassurance that someone is there for them. This also works well for
respite care when clients need a little assistance to get back on their feet.
We offer domiciliary care (shorter drop in visits) in Warminster, Westbury,
Frome and the surrounding villages.
We also provide a variety of training courses.
Registered with The Care Quality Commission
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Kim & Becky
Personal Care • Shopping • Cleaning • Food preparation • Mobility issues • Social visits
My Home Life
My Home Life is a UK-wide initiative, sponsored by Age
UK, City University and Dementia UK, aimed at promoting
quality of life for those who are living, visiting or working
in care homes for older people. Its focus is: ‘what makes
life good in care homes now, what could make them
better and how might we get there?’.
My Home Life has a website which gives information and
examples of good practice: www.myhomelife.org.uk
Wiltshire Council, as part of its commitment to working
with care homes to improve quality of life, has invested
in the My Home Life programme. Over the past four
years the Council has supported more than 30 care
home managers to participate in the Leadership Support
Programme, which gives the skills to integrate the bestpractice themes detailed below into the day-to-day
culture of their care home.
My Home Life identifies eight key themes that focus on
what best-practice in care homes for older people looks
like in the 21st century.
community.
1. Maintaining identity – by staff learning more about
residents’ lives it enables them to adopt a more personcentred approach to tailor care and support to each
individual’s needs.
8. Promoting a positive culture – promoting a positive
perception of life in care homes for all those involved and
highlighting good practice.
2. Sharing decision-making – everyone’s contribution
being valued to help the care home function as a true
3. Creating community – through the relationship
between residents, their family, friends, staff and the wider
community.
4. Managing transitions – moving to a care home is a
major transition in life which may involve considerable
losses, but, with appropriate planning and support, can
bring benefits and improved quality of life for older
people and their families.
5. Improving health and healthcare – recognition that
health is fundamental to quality of life.
6. Supporting good end of life – an emphasis on personal
need and dignity through which the resident, their
relatives, friends and staff are supported.
7. Keeping workforce ‘fit for purpose’ – using research and
sharing good practice to identify and meet the education
and training needs of the care home workforce.
These eight themes provide a good starting point
for conversations with care homes when making
decisions.
Inspecting and regulating care services
All care providers must be registered under a system
which brings adult social care, independent healthcare
and the NHS under a single set of essential standards of
quality and safety.
The Care Quality Commission (CQC) registers, inspects
and reviews all adult social care and healthcare services in
England in the public, private and voluntary sectors. This
includes care homes, care homes with nursing, home care
agencies and NHS services, amongst others.
Inspectors carry out a mixture of announced and
unannounced inspections looking at the quality and
safety of the care provided. They look at whether the
service is: Safe, Effective, Caring, Responsive to people’s
needs and Well-led.
Inspection teams are led by an experienced CQC
manager and often include experts in their field. The team
may also include professional or clinical staff; Experts by
Experience; people who use services and carers.
Following an inspection, each care home and home
care agency is given a report of how it rates against
national essential standards of quality and safety. The CQC
has also started rating services as Outstanding, Good,
Requires Improvement and Inadequate. By March 2016,
the CQC expects to have rated every adult social care
service in England.
When considering care services, it’s always a good
idea to check a service’s inspection report and rating
on the Care Quality Commission’s comprehensive
website: www.cqc.org.uk or ask the care provider
you are considering for a copy of their latest inspection
report.
For any enquiries or to register a concern or a
complaint, phone the CQC on:
03000 616161
or email: [email protected]
The Care Quality Commission,
Citygate,
Gallowgate,
Newcastle upon Tyne NE1 4PA
41
Care homes checklist
Home 1 ......................................................................................................................................................
£ ................ p/w
Home 2 ......................................................................................................................................................
£ ................ p/w
Home 3 ......................................................................................................................................................
£ ................ p/w
First impressions
•
•
•
•
•
1 2 3
• Is there a designated smoking area?
• What arrangements are there for religious observance?
• Can you handle your own money?
If not, what arrangements are in place?
• Does a hairdresser/chiropodist visit?
• Are residents accompanied on visits to
the GP or hospital?
1 2 3
Staff
Were you met when you first arrived?
Do staff seem warm, friendly and polite?
Do the residents seem happy, active and sociable?
Does the home feel homely and welcoming?
Is the home fresh, clean and comfortably furnished?
Fees
• How much are the fees?
• Do the fees cover all the services available?
• Under what circumstances will the fees alter – e.g.
annually or according to increasing needs?
• Is the notice to terminate reasonable?
Transport
• Do the staff appear clean, cheerful and respectful?
• Do the staff talk to residents and how do they talk
to them?
• Are the staff formally trained?
• Is there an adequate number of staff on day and night?
1 2 3
• Is the home easy to get to for relatives and friends?
• Does the home provide its own transport?
Accommodation
1 2 3
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and re-arrange your room
to suit yourself?
• Can you bring your own furniture and TV?
• Is there a call system for emergencies?
• Are there enough sockets in your room?
• Can you control the heating in your room?
• Can you lock your room and is there a secure
place for valuables?
• Is there a separate dining room? Bar?
• Are there toilet facilities within easy reach of the communal
facilities?
• Are there both showers and baths?
• Are bathrooms adapted to help people in and out
of the bath?
Accessibility
• A
re there any rules and restrictions, for example, going out
and the time of return?
• Can you choose when to get up and retire every day?
• How are residents involved in decisions about life in the
home?
• Is there a telephone where you can make and
take calls in private and comfort?
• Is alcohol served or permitted?
42
Visitors
•
•
•
•
1 2 3
Are visitors welcome at all times?
Is there somewhere to see them in private?
May your visitors join you at meals?
Can your visitors stay overnight?
Catering
1 2 3
•
•
•
•
How much choice do you get about meals?
Is the food varied and interesting?
Can the home cater for your dietary needs?
Can you have snacks or drinks any time
of the day or night?
• Can you eat in your room?
Activities
1 2 3
• D
oes the home have the right adaptations and equipment
to meet your needs?
• Are all areas accessible for wheelchair users?
• Does the home have extra wheelchairs and
walking aids?
• Is there adequate provision for people with sight or
hearing difficulties?
Life within the home
1 2 3
• C
an you continue to pursue your hobbies
and interests?
• What sorts of activities and entertainment are organised?
• Are outings and holidays arranged?
How much do they cost? £............... £............... £...............
• Are escorts available if necessary?
• Is a library service available?
• Can you have your own flower bed or
help in the garden?
• Can you stay in your own room if you want to?
Gardens
1 2 3
1 2 3
•
•
•
•
Contract terms
•
•
•
•
1 2 3
Are the grounds/gardens attractive?
Are all areas safe and accessible?
Is there somewhere to sit?
Are they quiet?
1 2 3
Can you retain your own room if away?
Can you have a short-stay or trial period?
Will you be given a statement of terms on admission?
Are all procedures, such as complaints,
clearly spelt-out?
Paying for care
The information here has been developed by a group of
public organisations and charities to help people make
better and more informed decisions about paying for
care, and to encourage people to get information and
advice about the use of their money in this regard.
Before you think about the likely costs of any care and
support, it is important that you get information and
advice about the options open to you, both regarding the
type of service that might suit you, and also whether the
Council might contribute to the costs. The authority will
help you to identify services and resources within your
community that will help you to live at home. It will also
conduct a financial assessment to see whether you are
eligible for any services that are funded by the Council.
The following is intended to help you get information
and advice on your personal finances and how to pay for
care if you:
• are planning for retirement;
• are an older person considering getting help with care
and support for yourself;
• have a need to fund care immediately;
• are a family member, a carer or have Power of Attorney
or deputyship of somebody needing to fund their care;
• have a child with disabilities and want to ensure they
have financial security after you die; or
• are disabled and want to plan your financial future
to make the best use of compensation payments, or
if you think your ability to work and support yourself
financially may lessen over time.
If you need nursing care you may be entitled to funding
from the NHS for all or part of the cost; you should ask
your local Council, your hospital or GP whether you might
be entitled to this.
Financial assessments
There are different ways to pay for long-term care. If you
need care and support immediately or in the near future,
first check with the Council about any support it gives by
requesting an assessment.
If you have eligible needs and you want help to pay
towards the cost of services, the Council will assess
your income and capital. The value of your home is not
included in your assessment unless you are moving into
residential care.
If you have capital or savings of more than £23,250 you
will have to pay for any care services you require, but you
are still entitled to discuss your needs with someone at
Wiltshire Council who is trained to advise you.
If you have capital or savings of less than £23,250 you
may be entitled to funding from the Council.
After your assessment, you will also be able to get help
with information about the choices you have for meeting
your care needs and how to arrange care, even if you are
not eligible for funded support from the Council. Many
people wrongly assume that they will need residential
care when there may be options available to stay at home
and access existing community resources.
If you don’t qualify for financial help from the
Council, you will normally have to pay the cost of
care out of your own income and savings. For further
information about options please visit:
www.yourcareyoursupportwiltshire.org.uk or see ‘How
Wiltshire Council can help’ on page 45.
Your local authority, your GP or other NHS services may
also offer you help to try to regain your independence
through the use of equipment or adaptations to your
home, or through programmes of rehabilitation. For more
information see page 12 or call a customer adviser on:
0300 456 0111.
You should check what benefits you are entitled
to. Not all benefits are means-tested and you may
qualify for Disability Living Allowance (DLA) or Personal
Independence Payments (PIP) if you are under 65, or
Attendance Allowance (AA) if you are over 65. AA/PIP/DLA
(care component) cannot normally be paid if the Council
or the NHS is funding your care in a care home.
It is important to make sure you find out as much as
possible before making care funding decisions.
For further information, please contact a customer
adviser on: 0300 456 0111.
43
Personal budgets
A personal budget is the amount of money allocated
to someone to pay for the care and support they need
due to disability, frailty or vulnerability. Everyone who is
eligible for funded social care will be given a personal
budget once their needs are agreed. The value of your
personal budget will be based on your eligible needs and
your support plan.
You can choose to have your personal budget
managed by the Council, or you can choose to manage it
yourself through a direct payment. You can also decide to
have some support managed by the Council and some by
yourself.
Direct payments
If you have been assessed as needing care and support
services and choose to take at least some of your personal
budget as a direct payment, either with or without
assistance, you will receive a payment to organise and buy
services yourself. If you are not able to manage the direct
payment then an authorised or nominated person may
be able to manage it on your behalf.
An authorised person is anyone who agrees to manage
a direct payment on behalf of a person with care needs.
An authorised person is someone who agrees to manage
a direct payment for a person who lacks capacity,
according to the Mental Capacity Act 2005. A nominated/
authorised person must have the capacity to manage the
direct payment and be deemed appropriate by the local
authority.
Direct payments can be used to arrange support
designed to meet your needs in a way that makes sense
to you. The Council will agree these needs with you and
write them into your support plan.
Direct payments should be used to pay for the support
you require to meet the eligible needs identified in your
assessment.
44
You can choose to use your direct payment to buy care
from an agency or employ your own personal assistant.
You could also decide to pool your direct payment with
other people and choose support options you may not
have been able to afford by yourself.
If you are a carer, you may be able to get a direct
payment to pay for support or services which will help
you to carry on caring, although you cannot use the
payment to support the person you care for.
Direct payments cannot be used for:
• health services;
• permanent care in a care home or care home with
nursing; or
• services which are managed by the Council - such as its
in-house day care service.
The amount of money you receive depends on the level
of your needs and the support you require to live in your
own home, taking into account what it would cost if the
Council provided the services instead.
Unless you are a carer, you will usually have to pay a
contribution towards your personal budget. Contributions
will be based on a full financial and benefits assessment
which will identify how much of your disposable income
you will need to contribute towards care services. Most
services are means-tested and you will need to fund
all of your care if you have assets above the maximum
threshold set by Government.
If you are interested in learning more about having a
direct payment or wish to access support with an existing
direct payment, the Wiltshire Centre for Independent
Living is commissioned by the Council to provide this
service. The service can be contacted on: 01380 725400.
You can also contact the Council’s customer advisers on:
0300 456 0111.
How Wiltshire Council can help
If you need to move into a care home and you are not
eligible for funding from the Council, you may be entitled
to some of the following financial assistance and support:
Twelve-week property disregard
If your former home is included in your financial
assessment, but your other capital/savings is less than
£23,250, and your income is not enough to meet your
care home fees, the Council may assist with the cost
during the first twelve weeks of permanent care if it
agrees that care is needed.
Deferred payment agreements
After the twelve-week property disregard period, any
financial help from the Council will be in the form of a
charge placed against the value of your home which is
then recovered once your house has been sold or after
you pass away. However, the Council may limit how much
it will pay and it may affect your entitlement to pension
credit or income support if your property is not seen to
be on the market, as it will be treated as capital by the
Department of Work and Pensions (DWP).
Attendance Allowance/Disability Living Allowance
(care component)
These are non-means tested, non-taxable benefits from
the DWP paid at the lower rate of £55.10 per week for
those needing care by day or night, and at the higher rate
of £82.30 per week for those needing care both during
the day and night. Everyone in these circumstances can,
and should, claim this benefit. This benefit will not be
paid if your care home is funded by the Council, but can
be, if the financial help provided by the Council is a ‘loan’
pending the sale of a property.
In April 2013, Disability Living Allowance for disabled
people aged 16 to 64 was replaced by Personal
Independence Payments. How much you’ll get depends
on how your health condition or disability affects you. For
further information, visit www.gov.uk/pip
NHS continuing healthcare
NHS continuing healthcare is the name given to a
package of care which is arranged and funded solely
by the NHS for individuals outside of hospital who
have ongoing health care needs. You can receive NHS
continuing healthcare in any setting, including your own
home or in a care home. NHS continuing healthcare
is free, unlike support provided by local authorities for
which a financial charge may be made depending on
your income and savings.
If you are found to be eligible for NHS continuing
healthcare in your own home, this means that the NHS
will pay for healthcare (e.g. services from a community
nurse or specialist therapist) and associated social care
needs (e.g. personal care and domestic tasks, help with
bathing, dressing, food preparation and shopping). In a
care home, the NHS also pays for your care home fees,
including board and accommodation.
Anyone over 18 years of age assessed as having a
certain level of healthcare needs may be entitled to NHS
continuing healthcare.
For further information contact the Continuing
Healthcare Team at Wiltshire Clinical Commissioning
Group on: 01380 733865.
Running out of money
If your capital/savings are likely to reduce to £23,250, you
must let the Council know at least two months in advance
as it will step in to help with your care fees. An assessment
of your situation must be conducted and normally a
contribution towards your care costs will be made. If the
home you have chosen charges more than is considered
appropriate, you will need to find someone to help pay
the difference – a ‘top up’ payment. Whoever does this,
whether family or a benevolent charity, they should
realise that they may have to pay this for some time.
Alternatively, you would have to find a cheaper home,
although before this happens the Council will undertake
a risk assessment to confirm that you are fit enough to
move.
Contact the Council to find out more: 0300 456 0111.
45
Seeking financial advice
Later-life advisers
Advisers specialise in the financial needs of older
people. Those advisers who have taken steps to become
independently accredited can offer added reassurance
that they offer the practical help and guidance needed to
make the right decisions at the right time.
There are three main ways of paying for advice:
• f ees – by paying the adviser a fee, either at an hourly rate
or a set fee;
• c ommission – by paying indirectly through commission,
which is deducted by the product provider from
the product(s) you invest in. As well as the initial
commission charged when the product is taken out,
there may be annual commissions, known as ‘trail
commissions’; and
• f ees and commission – by paying a combination of fees
and commission.
Not all advisers offer all three payment options. Make sure
the adviser you choose offers the payment option that
you want. Ask the adviser to explain what you’re paying
for, how much it will cost and how you will pay for it. If
you want to pay by commission, ask your adviser how this
will be calculated and whether this has any effect on the
advice you will be given. Make sure you understand and
are comfortable with the payment arrangements before
proceeding. If you’re getting investment advice, ask your
adviser if the costs include a review of your investments
from time to time or if you must pay for that service
separately.
You can access both general information about paying
for care and information about accredited financial
advisers in your area through the Society of Later Life
Advisers (SOLLA): www.societyoflaterlifeadvisers.co.uk
The Money Advice Service also gives information about
finding independent financial advisers.
Web: www.moneyadviceservice.org.uk
Tel: 0300 500 5000
The Council has identified two companies accredited
by SOLLA to provide money advice services to the people
of Wiltshire:
Ashcourt Rowan
37 Gay Street,
Bath BA1 2NT
Tel: 01225 469424
Web: www.ashcourtrowan.com/financialplanning
Eldercare Group Ltd
Tel: 0800 082 1155
Web: www.eldercaregroup.co.uk
There are other companies that also offer this service,
but it is important to ensure they are accredited by the
Society of Later Life Advisers.
Citizens Advice or Age UK can advise you further.
Age UK
Age UK provides independent information and
advice on finding and paying for care.
Tel: 01380 727767
Web: www.ageuk.org.uk
Age UK also has offices in Salisbury which you can
contact by phoning: 01722 335425.
Citizens Advice
Citizens Advice provides quality, free, independent,
confidential and impartial advice for everyone.
Tel: 0344 411 1444
Web: www.citizensadvice.org.uk
HOW WILL I KNOW WHICH TO CHOOSE?
VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
0800 389 2077
46
Essential information
Keeping people safe
Wiltshire Council and its partner agencies expect health
and social care services to work in a way that respects
people’s dignity, independence, choice and safety and to
have a zero tolerance of abuse.
The Council and its partner agencies recognise
that people can be abused physically, psychologically,
financially, sexually, be discriminated against or neglected.
This abuse can take place where a person lives, within
a care home or day service, in hospital, in custodial
situations, in a place where support services are being
provided, or in a public place.
It can be carried out by partners, relatives, friends,
volunteers or someone employed to provide a health,
housing or social care service.
All organisations providing health, housing and social
care services in Wiltshire should follow the Policy and
Procedures for Safeguarding Vulnerable Adults in Swindon
and Wiltshire (2007) and report any allegations or
suspicions that a vulnerable person is being abused.
Your concern will always be taken seriously. If you
would like more information about the abuse of
vulnerable people please contact a customer service
adviser and ask them to send you a free copy of ‘Keeping
People Safe in Wiltshire’.
If you have any concerns about a vulnerable person
being harmed or neglected you should contact a
customer adviser: 0300 456 0111.
Text phone: 01225 712501. Fax: 01225 713355
There is also information about forms of abuse on the
Wiltshire Council’s website: www.yourcareyoursupport
wiltshire.org.uk
If you think someone is in immediate danger call: 999.
Disclosure and Barring Service (DBS)
The Disclosure and Barring Service (DBS) helps employers
make safer recruitment decisions and prevents unsuitable
people from working with vulnerable groups. It replaces
the Criminal Records Bureau (CRB) and Independent
Safeguarding Authority (ISA).
Anyone employing a Personal Assistant is advised to
carry out a DBS check on the personal assistant. You can
be supported to do this by the direct payment support
organisation.
For more information please see the DBS website:
www.gov.uk/disclosure-and-barring-service
This Directory’s free helpline
This Directory’s free helpline provides an independent
information and help service encompassing care and
accommodation. A personalised report can be generated
for you, providing details of all home care providers, care
homes or care homes with nursing that meet your criteria
with supplementary information about choosing and
funding care.
One call to the freephone number: 0800 389 2077 will
enable the service to build a profile of exactly what type
of care you’re looking for, while taking into account your
personal needs and interests.
The website: www.carechoices.co.uk allows you to
search by postcode or region for care homes, care homes
with nursing and home care providers that meet your
requirements across the country. Your search can then
be saved and emailed to others. You can also view an
electronic version of this Directory on the site and have it
read to you by using the ‘Browsealoud’ function.
Whatever your care needs, this Directory, the Care
Choices helpline and website will be able to point
you in the best direction, however you would like care
information presented.
47
How solicitors can help
A solicitor can give you impartial advice about wills,
making gifts, estate planning and Powers of Attorney
(PoA). Some can also offer guidance on immediate and
long-term care plans, ensuring (if applicable) the NHS has
made the correct contribution to your fees.
Lasting Powers of Attorney (LPoA) allow you to appoint
someone you trust to make decisions about your personal
welfare, including healthcare and consent to medical
treatment, and/or your property and financial affairs. A
LPoA is only valid once registered with the Office of the
Public Guardian. It allows for a person of your choice to
make decisions on your behalf at a time when you may
be unable.
The Court of Protection can issue Orders directing the
management of a person’s property and financial affairs if
they are incapable of managing their own affairs should
they not have a LPoA. The Court procedure is presently
very slow and the fees are quite expensive so preparing a
LPoA is always advisable, providing you have somebody
sufficiently trustworthy to appoint as your attorney.
An ‘advance directive’ allows you to communicate your
wishes in respect of future medical treatment, but it is
not legally binding. You may instead wish to make a living
will, properly known as an ‘advance decision’, setting out
treatment that you do not want to receive in specified
circumstances, which would legally have to be followed,
even if you die as a result.
Any proposed ‘Gift’ out of your estate needs careful
consideration of the benefits, risks and implications,
particularly on any future liability for care costs or tax
liability.
If you don’t have your own solicitor, ask family or friends
for their recommendations. Contact several firms, explain
your situation and ask for an estimate of cost and an
idea of timescales involved. Many firms will make home
visits if necessary and will adapt their communications
to meet your needs. It’s important to find a solicitor
who specialises in this area of the law. The Citizens
Advice Bureau offers an advice service and will be able
to recommend solicitors in your area. See page 52 for
contact details.
developed by the publisher of this Directory
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
•
•
•
•
search care providers quickly and easily
search by postcode/town and care type
Information on standards of care
links to the latest inspection reports
• extra information, photos and direct
website links for hundreds of providers
• checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
48
Complaints, compliments and feedback
If you receive care at home or in a care home you should
feel able to comment on or complain about any aspect
of your life there which affects your happiness or comfort.
This might be anything from the way you are treated by
the staff to the quality of the food you are served. You
should also feel free to make comments and suggestions
about possible improvements to your surroundings and
the services provided and compliment staff when things
go well.
Making a complaint should not be made difficult for
you and should not affect the standard of care that you
receive. Care homes are required under government
regulations to have a simple and easy-to-use complaints
procedure.
If you are concerned about the care that you, a friend
or a relative are receiving in a residential home, it makes
sense to speak to the manager of the home about your
concerns before you take any further action. The problem
may be resolved quite easily once they are made aware of
it. However, if you need to make a formal complaint, you
should initially contact the registered owners of the home.
They have a duty to respond to any complaints made.
If your complaint is about a breach of regulations,
contact the Care Quality Commission:
Tel: 03000 616161
Website: www.cqc.org.uk
If the Council has arranged and funded a place for you in
a care home, another option is to complain to your social
worker/care manager or the customer complaints team.
Wiltshire Council, County Hall, Bythesea Road,
Trowbridge, Wiltshire BA14 8JN
Tel: 0300 456 0111
Complaints about care that you pay for yourself
You are able to ask the Local Government Ombudsman to
take up your case if you are not happy about how a care
home or service dealt with your complaint about care
that you pay for yourself.
The Local Government Ombudsman,
PO Box 4771, Coventry CV4 0EH
Phone: 0300 061 0614 or 0845 602 1983
‘Your voice is our voice!’
Healthwatch Wiltshire is an independent organisation
which has an important role in assessing the quality of
local health and social care services today and influencing
the design of services for tomorrow.
Healthwatch wants to make sure that the people who
use these services have a say in how they are shaped and
that their overall views and experiences are heard and
taken seriously.
What does Healthwatch Wiltshire do?
Healthwatch Wiltshire:
• listens to your opinions and experiences of Health and
Social Care services;
• feeds back your views to the people who make the
decisions;
• provides effective signposting and information about
health and care; and
• is independent from the NHS and other health and
social care services so people can talk freely about
whatever they like.
Healthwatch Wiltshire is out talking and listening
to people of all ages, working towards changing
Wiltshire services for the better. Get in touch if you have
experiences or views to share about local health and care
services.
Unit 20, Hampton Park West,
Melksham SN12 6LH
Tel: 01225 434218
Web: www.healthwatchwiltshire.co.uk
Twitter: @HWWilts
Facebook: www.facebook.com and search for
‘Healthwatch Wiltshire’
Healthwatch Wiltshire CIC is a community interest company limited by
guarantee and registered in England and Wales with company number
08464602. The registered office is at Unit 20, Hampton Park West,
Melksham, SN12 6LH
49
Care Associations in Wiltshire
The Wiltshire Care Association
The Wiltshire Care
Association (WCA)
was formed in
1984 by care home
owners who were
determined to set and maintain standards of care and
accommodation in their homes, well above the standards
set by legislation in force at that time. Its memberships
are now drawn from all sectors that provide all levels of
care mainly for elderly persons from Wiltshire and other
counties.
WCA gives active support to its membership, advising
them on statutory matters such as government
regulations, the Disclosure and Barring Service (DBS)
checks and assisting in staff training and other activities to
promote the provision of quality services.
Association members, through their elected committee
nominees, liaise, meet and discuss care related matters
with the Care Quality Commission, Social Services Care
Managers, Local Authority Officers, Wiltshire Council,
Primary Care Trust Officers, Vulnerable Adults Units and
other caring agencies within the county, talking to them
about their first-hand experience on the frailties of some
procedures and legislative interpretations. Committee
members regularly sit on committees and meetings that
plan, monitor, contract and pay for care.
WCA is affiliated to the National Care Association which
enables members to have their opinions and experiences
discussed and brought to the notice of central
Government agencies and committees and also keeps all
members fully up-to-date on a wide variety of care topics
through the six-weekly newsletters.
The last few years have brought an incredible
amount of changes to our routines, legislation, training
requirements, standards, trading conditions and
administration of our homes. Undoubtedly, there are
more changes on the horizon.
Membership keeps members informed, up-to-date and
prepared for the changes ahead.
Within the care homes and care homes with nursing
listings, members are indicated as WCA.
For membership application and an information
pack please contact Leslie Williams (Chair) on:
01249 653838.
The Registered Nursing Home Association
RN H A
R
A
50
D
The Registered Nursing Home
Association (RNHA), established
IS T E R E
EG
in 1968, is the authoritative voice
NUR S ING HOME
of nursing homes throughout the
SS
O C IAT IO N
United Kingdom.
The fundamental aims of care
homes that belong to the Wiltshire
branch of the Association are:
• to ensure that the client comes first in the provision of
high quality nursing care designed to meet individual
needs;
• to ensure that the client is always treated in a dignified
manner which respects the individual’s right to make
decisions regarding their care;
• by constant endeavour, to review and improve
professional standards in order to provide a high quality
of life for vulnerable people;
• to ensure that the professional status of care homes is
further developed; and
• to develop a forum that encourages the exchange of
expertise and practical experience in order to secure
high professional standards.
Care homes are subject to statutory inspection by the
Care Quality Commission. All members must, in addition
to this, fulfil the stringent criteria of the Registered Nursing
Home Association.
By fulfilling the exacting standards of the Care Quality
Commission and the RNHA, the public can be assured
that members achieve the highest quality of care.
Members are denoted by RNHA.
For further information or advice, please contact:
Matthew Airey,
Managing Director
Wessex Care Ltd
Tel: 01722 336933
Wiltshire & Swindon Regional Chair
and National Director
Registered Nursing Home Association
The Wiltshire Care Partnership
A dedicated service for
independent providers of
care in Wiltshire
Wiltshire Care Partnership
(WCP) is a member-led
organisation. Our role
is to represent and support independent providers of
residential, nursing and domiciliary care for older people
and adults with disabilities in Wiltshire, working alongside
commissioners to achieve the provision of high quality, safe
services.
WCP provides a valuable channel of communication,
facilitating the exchange of information and ideas and the
sharing of best practice amongst our members. WCP acts as
a voice for care providers and makes sure that their skills and
expertise are used effectively to achieve the best outcomes.
Membership of WCP is open to all independent sector
registered providers of residential, nursing and domiciliary
care for older people and adults with disabilities. Our
members currently provide more than 60% of all older
people’s residential and nursing care in the county, and we
have also been joined by a significant number of Wiltshire’s
domiciliary care providers.
Key benefits of membership include:
• Monthly e-bulletin with key local, national and members’
news, information, and links to events, training and
publications.
• Quarterly Forum meetings exclusively for members,
focused on issues of importance to providers, and
invitations to future WCP events and conferences (free or
at discount to members).
• Regular email updates and quarterly e-surveys to identify
members’ needs and issues.
• Voting power to elect the WCP Board and influence the
annual work programme.
• The opportunity to engage with and influence the
agenda of commissioners and new local developments.
• Access to a joint working programme with
commissioners focused on shared priorities.
• Input to the joint work programme between WCP and
Wiltshire and Swindon Care Skills Partnership, to identify
and respond to the specific training and development
needs of local care home providers, registered managers
and staff.
If you are a provider of residential, nursing or domiciliary
care in Wiltshire, please do consider joining Wiltshire Care
Partnership. The stronger the membership, the better WCP
can develop effective peer support, grow a collective voice
and influence, and work together with commissioners to
achieve the provision of high quality, safe services now and
in the future.
To find out more about WCP and how to
contact us, please visit our website at
www.wiltshirecarepartnership.org.uk
The Wiltshire Domiciliary Care Providers Association
www.wdcpa.co.uk
The Wiltshire Domiciliary Care Providers Association
(WDCPA) was formed in 2004 to bring together registered
domiciliary care providers in Wiltshire.
All our member organisations, who between them
cover the whole of Wiltshire, account for thousands of
hours of care each week. Our members are made up of
both small and large providers, all providing high quality
care and support to individuals in their own homes.
The introduction of direct payments means that
individuals now have total choice in who provides their
care and support. All WDCPA member organisations can
assist you in putting a plan together to make the best use
of funds available. Services on offer range from a short
visit of 15 minutes to 24 hour live-in care.
To make it easier for people to find a provider, the
WDCPA has created a ‘Find a Provider’ search on the
website www.wdcpa.co.uk/ By entering a postcode,
member organisations which provide care in the area will
be shown, along with contact numbers and a link to their
own mini page on the WDCPA website.
All members are registered with the Care Quality
Commission and many are members of the United
Kingdom Home Care Association. All member
organisations in this Directory are denoted by WDCPA
next to their listings.
If you require any information about care in your
home, please contact any one of the WDCPA
members, who will be more than happy to discuss
your requirements. If you need to contact the
WDCPA directly, please email [email protected] or
telephone 01225 719333.
51
Useful local contacts
Advocacy
Salisbury Independent Self Advocacy Group
c/o Chamber of Commerce
7 Scots Lane, Salisbury SP1 3TR
Tel: 01722 413213
Web: www.southwiltsmencap.org.uk/SWM2/SISAG.
html
SWAN Advocacy Network
Independent Advocacy and Independent Mental
Capacity Advocacy
26 Milford Street, Salisbury SP1 2AP
Tel: 01722 341851
Web: www.swanadvocacy.org.uk
Wiltshire People First
Independent Living Centre
St George’s Road, Semington, Wiltshire BA14 6JQ
Tel: 01380 871900
Web: www.wiltshirepeoplefirst.org
Age UK
Age UK (Salisbury District)
21 Brown Street, Salisbury SP1 2AS
Tel: 01722 335425
Web: www.ageuk.org.uk/salisburydistrict
Age UK (Wiltshire)
31 Market Place, Devizes SN10 1HT
Tel: 01380 727767
Web: www.ageuk.org.uk/wiltshire
Alzheimer’s Society (South Wiltshire)
29a Brown Street, Salisbury SP1 2AS
Tel: 01722 326236 Email: [email protected]
Web: www.alzheimerswiltshire.org.uk
Alzheimer’s Society (North Wiltshire)
15 Forest Gate, Pewsham, Chippenham,
Wiltshire SN15 3RS
Carers’ support
Carers’ Support Wiltshire
Independent Living Centre,
St George’s Road, Semington BA14 6JQ
Freephone: 0800 181 4118
Tel: 01380 871690 Fax: 01380 871758
Web: www.carersinwiltshire.co.uk
Citizens Advice Wiltshire
Call: 0844 375 2775 (from a landline) or:
0300 456 8375 (from a mobile).
Web: www.cabwiltshire.org.uk
Chippenham office
3 Avon Reach, Monkton Hill, Chippenham SN15 1EE
Tel: 0344 411 1444
Devizes office
New Park Street, Devizes, Wiltshire SN10 1DY
Tel: 0344 411 1444
Salisbury office
18 College Street, Salisbury , Wiltshire SP1 3AL
Tel: 0344 411 1444
Trowbridge office
1 Mill Street, Trowbridge, Wiltshire BA14 8BE
Tel: 0344 411 1444
Support for people with dementia and their carers
Equality and inclusion
Alzheimer’s Support (West Wiltshire)
Park House, 1 Park Road,
Trowbridge BA14 8AQ
Tel: 01225 776481
Equal Chances Better Lives
DEVELOP Enhancing Community Support
3-4 New Road, Chippenham SN15 1EJ
Tel: 0845 034 5250
Alzheimer’s Support (East Wiltshire)
5 Sidmouth Street, Devizes, SN10 1LD
Tel: 01380 739055
52
Wiltshire Racial Equality Council
Bridge House, Stallard Street
Trowbridge BA14 9AE
Tel: 01225 766439
Web: www.wiltsrec.wordpress.com
Useful local contacts continued
Patient and Liaison Services (PALS) Great Western Hospitals NHS Foundation Trust
Great Western Hospital, Marlborough Road,
Swindon SN3 6BB
Tel: 01793 604031 (24 hour confidential
answerphone available)
Web: www.gwh.nhs.uk
RUH Bath NHS Trust
Combe Park, Bath BA1 3NG
Tel: 01225 428331
Web: www.ruh.nhs.uk
Salisbury NHS Foundation Trust
Salisbury District Hospital,
Oldstock Road, Salisbury, Wiltshire SP2 8BJ
Tel: 0800 374 208
Web: www.salisbury.nhs.uk
Support for people with disabilities
Wiltshire Centre for Independent Living
11 Couch Lane, Devizes, Wiltshire SN10 1EB
Tel: 01380 725400
Web: www.wiltshirecil.org.uk
Time to change
15-19 Broadway, London E15 4BQ
Tel: 0208 215 2356 Email: [email protected]
Web: www.time-to-change.org.uk
Wiltshire Information and Advice Service in
partnership with Alabaré
Office C, Unit 1A, Bath Road Business Centre,
Devizes SN10 1XA
Web: www.alabareinclude.com
Wiltshire MIND
107 Newtown, Trowbridge BA14 0BB
Web: www.wiltshiremind.co.uk
User-led organisations
Wiltshire & Swindon Users’ Network
Independent Living Centre, St George’s Road,
Semington BA14 6JQ
Tel: 01380 871800
Web: www.wsun.co.uk
Support for older and vulnerable people
Wiltshire Centre for Independent Living
11 Couch Lane, Devizes, Wiltshire SN10 1EB
Tel: 01380 725400
Web: www.wiltshirecil.org.uk
Good Neighbours Scheme
Community First, Unit C2, Beacon Business Centre,
Hopton Park, Devizes, Wiltshire SN10 2EY
Tel: 01380 732828
Web: www.wiltsgn.org.uk
Wiltshire People First
Independent Living Centre, St George’s Road,
Semington BA14 6JQ
Tel: 01380 871900
Web: www.wiltshirepeoplefirst.org.uk
The Link Project
Community First, Unit C2 Beacon Business Centre, Hopton
Park, Devizes, Wiltshire SN10 2EY
Tel: 01380 722241
Web: www.wiltslink.org.uk
Volunteering
Support for people with mental health conditions
Volunteer Centre Wiltshire
DEVELOP Enhancing Community Support
3-4 New Road, Chippenham SN15 1EJ
Tel: 0845 527 6224
Web: www.volunteercentrewiltshire.org.uk
Avon and Wiltshire Partnership PALS
Avon and Wiltshire Partnership NHS Trust
Jenner House, Langley Park, Chippenham SN15 1GG
Tel: 01249 468261 Freephone: 0800 073 1773
Web: www.awp.nhs.uk
Wessex Community Action
Suite 3, 2nd Floor, Cheviot House, 69-73 Castle Street,
Salisbury SP1 3SP
Tel: 01722 326822
Web: www.wessexcommunityaction.org.uk
53
Professional care in a
homely environment
The Orders of St John Care Trust is consistently rated one of
the UK’s best care providers in terms of care quality
• As a charity, our focus is on people
not profits
• Listening to your life story helps us provide
individualised care
• We are specially trained to help people
living with dementia
• Our compassionate approach is underpinned by
the Christian values of our sponsoring orders
• Homes in Devizes, Warminster, Malmesbury, Ludgershall, Melksham, Salisbury, Marlborough, Mere,
Trowbridge, Corsham, Royal Wootton Bassett, Calne, Chippenham, Purton, Westbury and Amesbury.
**New homes coming to Trowbridge and Salisbury in 2016/17**
To find out more or to arrange an appointment to visit any of our homes in Wiltshire,
please contact 0800 988 8133 or [email protected]
Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.
East Wiltshire
North
p59
East
p55
West
p67
South
p63
East Wiltshire care homes
ADDINGTON CLOSE, 12,
ORDINARY LIFE PROJECT ASSOCIATION
Devizes SN10 5BE
Tel: 01380 720001
BARTLETT HOUSE (OSJCT) WCP
Old Common Way, Ludgershall, Andover SP11 9SA
Tel: 0800 988 8133 Advert page 54
OP D LDA
BRADBURY MANOR
Nursteed Road, Devizes SN10 3AF
Tel: 01380 732620 PD LDA
CALLISTO (INNOVATIONS WILTSHIRE LTD)
35a Wilcot Road, Pewsey SN9 5EJ
LDA MH
COOMBE END COURT (OSJCT) WCP
London Road, Marlborough SN8 2AP
Tel: 0800 988 8133 Advert page 54
OP D
DRAMSDON, WHITE HORSE CARE TRUST
Rivar Road, Shalbourne, Marlborough SN8 3QE
ELCOT CLOSE, 5, WHITE HORSE CARE TRUST
Marlborough SN8 2BB
LDA YA
FORESTVIEW, WHITE HORSE CARE TRUST
60 Cherry Orchard, Marlborough SN8 4AS
OP PD LDA YA
HAVEN, THE
High Street, Littleton Pannell,
Devizes SN10 4ES
Tel: 01380 812304 HIGHFIELD RESIDENTIAL HOME
The Common, Marlborough SN8 1DL
Tel: 01672 512671 CRESCENT, THE 10 (INNOVATIONS WILTSHIRE LTD)
Pewsey SN9 5DP
OP LDA MH YA
KEEPENCE HOMES
19 Wilcot Road, Pewsey SN9 5EH
Tel: 01672 562746 DAUNTSEY HOUSE
9 Church Street, West Lavington SN10 4LB
Tel: 01380 812340 MARLBOROUGH LODGE WCA WCP
83/84 London Road, Marlborough SN8 2AN
Tel: 01672 512288
OP D
LDA YA
OP D
OP
LDA
OP D
Service User O
P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Advertisers are highlighted
Bands
WCA Wiltshire Care Association member – see page 50 RNHA Registered Nursing Home Association – page 50 WCP Wiltshire Care Partnership – see page 51
55
01793 846000
www.whct.co.uk
email: [email protected]
Residential, nursing care,
respite and community
services for people
with learning disabilities
in Swindon and
across Wiltshire.
Preferred Provider
Supported by a fully
qualified workforce
Person centred service
Outreach services
Choosing a care home for yourself or for a loved one is a big
decision. It helps if the home you choose can meet a wide
range of needs.
Brendoncare Froxfield offers nursing care for up to 44 residents, and has an 11
bed dedicated facility for people living with dementia. Froxfield provides a
home where older people can be helped to live as independently as possible,
and the emphasis is on quality and enjoyment of life.
Brendoncare Froxfield: caring for
older people as individuals
Our staff offer highly skilled nursing care, in an atmosphere where residents
can feel they are still in charge of their own lives. In addition, our Care for Life
promise means that our residents will never be asked to leave due to a change
in financial situation. A Brendoncare home really is a home for life.
01488 684916
www.brendoncare.org.uk
Registered charity number 326508
HOW WILL I KNOW WHICH TO CHOOSE?
WHAT IF MUM DOESN’T AGREE?
VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
0800 389 2077
56
East Wiltshire care homes continued
MERLIN’S BARROW (INNOVATIONS WILTSHIRE LTD)
10 George Lane, Marlborough SN8 4BT
LDA
OLD DAIRY, THE
11 High Street, West Lavington SN10 4HQ
Tel: 01380 813988 LDA
ROSELAND AVENUE, 9,
CORNERSTONES (UK) LTD
Devizes SN10 3AR
Tel: 01380 728507 ROWDE
Furlong Close, Rowde, Devizes SN10 2TQ
Tel: 01380 725455 LDA
OP LDA YA
SARSEN HOUSE
West Overton, Marlborough SN8 4ER
Tel: 01672 861139 LDA
SHALOM, WHITE HORSE CARE TRUST
1 Pen Close, Manor Lane, Baydon, Marlborough SN8 2JD
LDA YA
STRATTON ROAD, 1 (INNOVATIONS WILTSHIRE LTD)
Pewsey SN9 5DY
LDA MH YA
STRATTON ROAD, 20
(INNOVATIONS WILTSHIRE LTD)
Pewsey SN9 5DY
LDA
STRATTON ROAD, 27
(INNOVATIONS WILTSHIRE LTD)
Pewsey SN9 5DY
LDA
TULLYBOY
2 Inlands Close, Pewsey SN9 5HD
Tel: 01672 562124 LDA
WEST FARM HOUSE WCP
Sunton, Collingbourne Ducis,
Marlborough SN8 3DZ
Tel: 01264 850224 OP
WHISTLEY DENE,
WHITE HORSE CARE TRUST
Whistley Road, Potterne, Devizes SN10 5TD
LDA SI YA
WILCOT ROAD, 92,
WHITE HORSE CARE TRUST
Pewsey SN9 5NL
LDA YA
East Wiltshire care homes with nursing
ALDBOURNE NURSING HOME
South Street, Aldbourne,
Marlborough SN8 2DW
Tel: 01672 540919 OP D
AVONMEAD CARE HOME
11 Canal Way, Devizes SN10 2UB
Tel: 01380 729188
OP PD YA
BRENDONCARE FROXFIELD
Littlecote Road, Froxfield, Marlborough SN8 3JY
HAYWARD CARE CENTRE WCP
Corn Croft Road, Devizes SN10 2JJ
Tel: 01380 722623 MARKET LAVINGTON NURSING
AND RESIDENTIAL CENTRE WCP Advert page 58
39 High Street, Market Lavington, Devizes SN10 4AG OP D PD LDA MH SI YA AD
Tel: 01380 887982
MERLIN COURT WCP
The Common, Marlborough SN8 1JR
OP D PD SI YA
OP D
OP D PD MH SI
HOLLY LODGE, WHITE HORSE CARE TRUST
Old Hospital Road, Pewsey SN9 5HY
OP D PD LDA YA
Avebury Manor
Service User O
Bands
57
Stainsbridge House
Specialist dementia and Alzheimer’s care
Day Care
Respite Care
Permanent Care
If you care for someone who experiences dementia we can help.
Our day care service provides a day of stimulating and meaningful
activity for people with dementia whilst giving their family carers a
break. Our respite service is ideal for those seeking longer breaks,
perhaps a week or two, and our permanent care service provides a
safe and caring environment for those who are no longer able to live
in their own home. So, whatever your need, why not call us and see
how we can help?
*24 hour specialist care
*En-suite rooms
*Large, safe garden
Tel: (01666) 823757
101 Gloucester Rd, Malmesbury, Wilts SN16 0AJ
www.treasurehomes.co.uk
Kingston House
Contact us to arrange your
viewing:
• One of the best care homes in
South West (according to Your
Care Rating 2014 survey)
• All rooms with en-suite
facilities
• Specialist dementia care unit
• Caring, professional staff and a
lively environment
• Visitors always welcome
Lansdowne Crescent East, Derry Hill,
Calne, Wiltshire SN11 9NT
Residential & Dementia
Care Home
Moormead Nursing home is a small, family run home providing long
term and respite care in the beautiful village of Wroughton.
Tel. 01249 815555
• 21 bright and homely bedrooms
• Well sought after home in Wiltshire
• Dedicated 24 hour care provided by
NVQ trained care staff
• Delicious range of home cooked
meals to suit every individuals needs
• Provides high quality individualised
care in a warm, friendly environment
www.greensleeves.org.uk
Moormead
Greensleeves Homes Trust is a registered charity.
Charity Number 1060478
Nursing Home Ltd
Putting the older person’s interests first
Nursing Home Tel: 01793 814259
Office Tel/Fax: 01793 815229
E: [email protected]
www.moormead.co.uk
A choice of elderly
care options in
Wiltshire
We know that personalised care in
a warm and welcoming place, that’s
close to your family and friends is
really important.
To find out more about your elderly
care options in Wiltshire
That’s why we offer long and short
stay care options in Wiltshire.
What’s more, you don’t need our
health insurance to stay with us.
Look for Avon Court, Harnham
Croft, Market Lavington, Trowbridge
Oaks and The Westbury in the
listings section.
Call
0333 220 4756 †
† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles.
Calls may be monitored and may be recorded.
58
North Wiltshire
North
p59
East
p55
West
p67
South
p63
North Wiltshire care homes
ARUNDEL CLOSE, 1, UNITED RESPONSE
Chippenham SN14 0PR
Tel: 01249 651112 BALLARDS ASH
Brinkworth Road, Wootton Bassett SN4 8DS
Tel: 01793 840807 LDA
CEPEN LODGE
West Cepen Way, Chippenham SN14 6UZ
Tel: 01249 707280
LDA
CLAREMONT RESIDENTIAL HOME WCA WCP
The Linleys, Gastard Road, Corsham SN13 9PD
BOUNDARY ROAD, 18, ORDINARY LIFE PROJECT
ASSOCIATION
Chippenham SN15 3NN
Tel: 01249 656255 COCKLEBURY FARMHOUSE
Cocklebury Lane, off Darcy Close,
Chippenham SN15 3QW
Tel: 01249 658670 BROCKLEAZE, 27, UNITED RESPONSE
Neston, Corsham SN13 9TJ
Tel: 01225 811902 DERRIADS
70 Derriads Lane, Chippenham SN14 0QL
Tel: 01249 652814 LDA
CARING HANDS (WILTSHIRE)
Battle Lake Farm, Braydon,
Swindon SN5 0AA
Tel: 01793 772777
OP PD SI
CEDARS, THE (OSJCT) WCP
High Street, Purton SN5 4AF
Tel: 0800 988 8133 Advert page 54
OP D MH
OP D PD
OP
LDA YA
PD LDA YA
FAIRWAYS RETIREMENT VILLAGE, THE
Malmesbury Road, Chippenham SN15 5LJ
OP D PD MH SI
Tel: 01249 461239 FERFOOT CARE HOME WCP
Old and New House, The Folly, Old Hardenhuish Lane,
Chippenham, SN14 6HH
OP D
Tel: 01249 658677 Service User O
Bands
59
North Wiltshire care homes continued
FIRS CARE HOME, THE WCA
2 Lickhill Road, Calne SN11 9DD
Tel: 01249 812440 LAURIESTON HOUSE
78 Bristol Road, Chippenham SN15 1NS
Tel: 01249 444722 OP D
GABLES, THE WCA
Oak Lodge Close, Chippenham SN15 1NG
OP PD LDA MH YA
Tel: 01249 658498 LEONORA HOME, PILGRIM HOMES
Wood Lane, Chippenham SN15 3DY
Tel: 0300 303 1445 OP D
GLANMOR
Bath Road, Chippenham SN15 2AD
Tel: 01249 651336
MH
MALMESBURY ROAD, 79
Chippenham SN15 1PX
Tel: 01249 651992 OP
MALTINGS, THE
Brewers Lane, Shelbourne Road, Calne SN11 8EZ
PD LDA SI YA
Tel: 01249 815377 OP D
GOLDENLEY CARE HOME WCA
Forest Lane, Chippenham SN15 3QU
Tel: 01249 443501 GREENWAY PARK, 13
Chippenham SN15 1QG
Tel: 01249 443965 OP LDA YA
HILL HOUSE RESIDENTIAL HOME
Little Somerford, Chippenham SN15 5BH
HUNGERFORD HOUSE (OSJCT) WCP
Beechfield Road, Corsham SN13 9DR
Tel: 0800 988 8133 Advert page 54
OP LDA YA
MARDEN COURT (OSJCT) WCP
Quarr Barton, Calne SN11 0EE
Tel: 0800 988 8133 Advert page 54
OP D MH
OP
MEADOW LODGE
Sadlers Mead, Monkton Park, Chippenham SN15 3PE
PD LDA YA
Tel: 01249 656136 OP D MH
MOSSMEAD, 15,
Ordinary Life Project Association, Chippenham SN14 0TN
Tel: 01249 461587 HUNTERS MOON
Grittleton Road, Yatton Keynall, Chippenham SN14 7BH
OP LDA YA
Tel: 01249 783111 OAKLANDS, 74, UNITED RESPONSE
Chippenham SN15 1RQ
Tel: 01249 654293 KINGSLEY ROAD, 29–33
Chippenham SN14 0BF
Tel: 01249 445763
OLD VICARAGE CARE HOME, THE WCA WCP
54 St Mary Street, Chippenham SN15 3JW
Tel: 01249 653838 Advert inside front cover LDA
KINGSTON HOUSE WCA WCP
Lansdowne Crescent East, Derry Hill, Calne SN11 9NT
OP D PD
LDA
OP
PAVENHILL, 89, WHITE HORSE CARE TRUST
Purton SN5 4DA
OP LDA YA
Claremont
Warrington
Lodge
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01249 713084
01249 280050
Dementia Care Home for the elderly
Fax: 01249 70138
Residential Care Home for the elderly
Fax: 01249 280051
The Linleys, Corsham, Wiltshire SN13 9PD • www.warringtonresidentialcare.org.uk
Service User O
Bands
60
North Wiltshire care homes continued
PRIORY CARE HOME, THE WCA WCP
Greenway Lane, Chippenham SN15 1AA
Tel: 01249 652153 QUARRYDENE
Pavenhill, Purton SN5 4DA
Tel: 01793 772736 RIDGEWAY HOUSE (OSJCT) WCP
The Lawns, Wootton Bassett SN4 7AN
Tel: 0800 988 8133 Advert page 54
SELF UNLIMITED – HORSEBROOK, 45
Calne SN11 8HG
Tel: 01249 811222 SEYMOUR HOUSE (OSJCT) WCP
Monkton Park, Chippenham SN15 3PE
Tel: 0800 988 8133 Advert page 54
OP D
OP PD LDA YA
OP D LDA
OP LDA YA
OP MH
SHELDON LODGE WCA
150 Sheldon Road, Chippenham SN14 0BZ
Tel: 01249 660001 OP D MH
STAINSBRIDGE HOUSE WCP
101 Gloucester Road, Malmesbury SN16 0AJ
OP D MH
STUDLEY BETHESDA HOME
Church Road, Derry Hill, Calne SN11 9NN
Tel: 01249 816666 OP
WARRINGTON LODGE WCP
The Linleys, Gastard Road, Corsham SN13 9PD
OP D
WILLIAM STREET, 2, UNITED RESPONSE
Calne SN11 9BD
Tel: 01249 817215 LDA
North Wiltshire care homes with nursing
ASHGROVE HOUSE NURSING HOME RNHA WCP
63 Station Road, Purton, Swindon SN5 4AJ
OP D PD YA
Tel: 01793 771449 ATHELSTAN HOUSE (OSJCT) WCP
Priory Way, Burton Hill, Malmesbury SN16 0FB
OP D MH YA
Tel: 0800 988 8133 Advert page 54
AVON COURT NURSING AND
Advert page 58
RESIDENTIAL HOME WCP St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
Tel: 01249 848362
BASSETT HOUSE WCP
Cloatley Crescent, off Station Road,
Royal Wootton Bassett SN4 7FJ
Tel: 01793 855415 Advert inside back cover OP D PD SI
BRUNEL HOUSE RNHA
The Wharf, Box, Corsham SN13 8EP
Tel: 01225 560100
BYBROOK HOUSE NURSING HOME
Middle Hill, Box, Corsham SN13 8QP
Tel: 01225 743672 COTE HOUSE
24 Rowden Hill, Chippenham SN15 2AG
Tel: 01249 653760 OP D PD MH SI
OP
OP PD LDA YA
GOATACRE MANOR
CARE CENTRE RNHA WCP
Goatacre Lane, Goatacre, Calne SN11 9HY
Tel: 01249 760464 OP D PD
GREATHOUSE CARE HOME WITH NURSING
PHYSICAL DISABILITIES
Swindon Road, Kington Langley,
Chippenham SN15 5NA
Tel: 01249 750235 MIRANDA HOUSE WCP
High Street, Royal Wootton Bassett,
Swindon SN4 7AH
Tel: 01793 854458 SPRINGFIELD COURT
CARE CENTRE RNHA
41–51 Westlecot Road, Swindon SN1 4EZ
OP D
OP D LDA MH
WEST PARK ROAD, 63
Corsham SN13 9LW
Tel: 01249 712425 WHITE LODGE, THE
Braydon, Swindon SN5 0AD
PD YA
LDA YA
OP D PD YA
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Care, compassion, comfort and countryside surround you at
Ashley Grange Nursing Home, an award winning family-owned company.
For over 30 years we have had an excellent reputation for delivering quality care. Our goal has
always been to provide a home from home where the nursing is discreet, the atmosphere warm
and the welcome genuine. We offer nursing and residential care to people with long-term
health conditions, mental health issues, physical disabilities, sensory impairments or dementia.
For more information please contact:
Matron Manager:
01725 512811
Managing Director:
Mrs De La Haye
Operations Manager:
Mr De La Haye
Ashley Grange, Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP
www.ashleygrange.co.uk
Fairfax House and Inwood House
Salisbury Christian Care Homes for the Elderly
Our homes are unique residential care homes, each
with its own charming character.
Surrounded by landscaped gardens, both homes are registered
for 20 residents receiving 24-hour care and are ½ mile from the
city centre of Salisbury. We cater for all types of elderly care and
specialise in dementia care.
We have a team of well trained, engaging staff who care on an
individual basis for each resident. We enjoy outings, good homecooked food, fun and laughter.
Inwood House, 10 Bellamy Lane,
Salisbury SP1 2SP
01722 331 980
A
Action on Addiction
CQC
62
01722 332 846
Clouds House
• search care providers quickly
and easily
Action on Addiction specialises in
providing an abstinence-based
residential substance misuse and
addiction service in Wiltshire at
Clouds House in East Knoyle.
Our multi disciplinary team delivers
an integrated detox and first stage treatment/recovery
programme, supported by 24-hour onsite nursing
care. We have expertise in clients with complex needs,
including dual diagnosis and other addictive behaviours
such as food disorders and gambling.
Registered
Fairfax House, 85 Castle Road,
Salisbury SP1 3RW
For more details call 01747 832070 or
visit www.actiononaddiction.org.uk/treatment
• search by postcode/town
and care type
• Information on standards of care
• links to the latest inspection reports
With so many providers
to choose from, where do
you start?
• extra information, photos
and direct website links
for hundreds of providers
www.carechoices.co.uk
can help you out.
• checklists to take with
you when you visit
South Wiltshire
North
p59
East
p55
West
p67
South
p63
South Wiltshire care homes
ALBANY HOUSE
The Square, Tisbury, Salisbury SP3 6JP
Tel: 01747 870313 ALDERBURY BUNGALOW, THE
40 Spiders Island, Salisbury SP5 3BG
Tel: 01722 710072 AVONDALE, TURNING POINT
62 Stratford Road, Salisbury SP1 3JN
Tel: 01722 331312 BEAMONT WAY, 32
Amesbury SP4 7UA
Tel: 01980 676788 BEMERTON LODGE (OSJCT) WCP
Christie Miller Road, Salisbury SP2 7EN
Tel: 0800 988 8133 Advert page 54
BRADBURY HOUSE
The Portway, Salisbury SP4 6BT
Tel: 01722 349144 OP
PD LDA
PD LDA YA
LDA YA
OP D
PD LDA
BRAMLEY HOUSE
Castle Street, Mere BA12 6JN
Tel: 01747 860192 OP D PD
BUCKLAND COURT (OSJCT) WCP
South Mill Road, Amesbury, Salisbury SP4 7HR
Tel: 0800 988 8133 Advert page 54
CLARENDON HOUSE
3 Christie Miller Road, Salisbury SP2 7EN
Tel: 0118 958 1950
LDA MH YA
CLEVELAND LODGE WCA WCP
Church Lane, Figheldean, Salisbury SP4 8JL
Tel: 01980 670584 DALWOOD FARMHOUSE
Hindon Road, Dinton, Salisbury SP3 5EY
Tel: 01722 717922 DENNETT’S SUPPORT
20 Woodstock Road, Salisbury SP1 3TJ
Tel: 01722 417171
OP D
OP D YA
LDA
LDA MH SI YA AD
Service User O
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South Wiltshire care homes continued
DOUGLAS ARTER CENTRE
Odstock Road, Salisbury SP5 4JL
Tel: 01722 320318 OP PD LDA SI YA
LUMA CARE LTD
42 Rollestone Street, Salisbury SP1 1ED
Tel: 01722 341031 LDA YA
DUNRAVEN HOUSE AND LODGE
12 Bourne Avenue, Salisbury SP1 1LP
Tel: 01722 321055 MILFORD MANOR CARE HOME WCA WCP
Milford Manor Gardens, Salisbury SP1 2RN
OP D PD MH SI
Tel: 01722 336993 Advert below
FAIRFAX HOUSE WCA 85 Castle Road, Salisbury SP1 3RW
PENNINGS VIEW
Porton Road, Amesbury, Salisbury SP4 7LL
Tel: 01980 624370 OP D PD MH SI
FIVES COURT (OSJCT) WCP
Angel Lane, Mere, Warminster BA12 6DH
Tel: 0800 988 8133 Advert page 54
HERBERT HOUSE
39 Christie Miller Road, Salisbury SP2 7EN
Tel: 01722 324432 HOLLYGROVE, TURNING POINT
49 Roman Road, Salisbury SP2 9BJ
Tel: 01722 415578 HOLMHURST
Downton Road, Salisbury SP2 8AR
Tel: 0203 195 3563 INWOOD HOUSE WCA
10 Bellamy Lane, Salisbury SP1 2SP
MH
OP LDA YA
OP LDA MH YA AD
HOLMWOOD CARE HOME WCA WCP
30 Fowlers Road, Salisbury SP1 2QU
Tel: 01722 336993 Advert below
HULSE ROAD
15 Hulse Road, Salisbury SP1 3LU
Tel: 01722 326490 OP D
SHAPLAND CLOSE
Wilton Road, Salisbury SP2 7EJ
Tel: 01722 419777 ST PATRICK’S HOUSE
1a Porton Road, Amesbury, Salisbury SP4 7LL
Tel: 01980 626434 STRATFORD COURT (OSJCT) WCP
Stratford Road, Salisbury SP1 3JH
Tel: 0800 988 8133 Advert page 54
STRATFORD LODGE
4 Park Lane, Castle Road, Salisbury SP1 3NP
Tel: 01722 421504 LDA
PD LDA
LDA
OP D MH
LDA
OP D PD MH SI
TOWER HOUSE RESIDENTIAL HOME WCP
43 Manor Road, Salisbury SP1 1JT
OP D PD LDA MH SI AD
Tel: 01722 412422 LDA
TOWER VIEW RESIDENTIAL HOME
34 Manor Road, Salisbury SP1 1JS
D PD LDA MH SI YA AD
Tel: 01722 321055 OP D PD MH SI
WILLOW HOUSE WCA
101 Countess Road, Amesbury, Salisbury SP4 7AT
LDA YA
Tel: 01980 622220 Wessex Care, 11 Tollgate Road, Salisbury, Wiltshire SP1 2JA
Phone: 01722 336933 • Email: [email protected]
Visit our website for the bigger picture. And make sure of care at its very, very best.
Service User O
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South Wiltshire care homes continued
WILLOWCROFT (OSJCT) WCP
Odstock Road,
Salisbury SP2 8BG
Tel: 0800 988 8133 Advert page 54
OP D LDA MH
WILTON ROAD
44 Wilton Road,
Salisbury SP2 7EG
Tel: 01722 410724 MH
WOODFALLS CARE HOME
Vale Road, Woodfalls,
Salisbury SP5 2LT
Tel: 01725 511226 D
WYLYE HOUSE
27 Wyndham Road,
Salisbury SP1 3AB
Tel: 01722 338987
LDA
South Wiltshire care homes with nursing
AMESBURY ABBEY CARE HOME
Church Street, Amesbury SP4 7EX
Tel: 01980 622957
OP PD SI
HAYS HOUSE NURSING HOME WCP
Sedgehill, Shaftesbury SP7 9JR
Tel: 01747 830282 OP
ASHLEY GRANGE NURSING HOME RNHA WCP
Lode Hill, Downton, Salisbury SP5 3PP Advert page 62
Tel: 01725 512811 KIMBERLY HOUSE NURSING HOME WCA RNHA WCP
1 Fowlers Hill, Salisbury SP1 2JF
OP D PD MH SI
BRAEMAR LODGE
18–20 Stratford Road, Salisbury SP1 3JH
Tel: 01722 439700 LAVERSTOCK CARE CENTRE WCP
London Road, Salisbury SP1 3YU
Tel: 01722 428210
OP
CAMELOT CARE HOMES LTD WCP
1 Countess Road, Amesbury, Salisbury SP4 7DW
OP D PD
Tel: 01980 625498 CASTLE VIEW NURSING HOME WCA RNHA WCP
8 Old Castle Road, Salisbury SP1 3SF
OP D PD MH SI
CEDARS CARE HOME, THE
Northlands, Landford, Salisbury SP5 2EJ
Tel: 01794 399040 CLOUDS HOUSE
East Knoyle, Salisbury SP3 6BE
OP D PD
OP YA AD
GLENSIDE HOSPITAL
FOR NEURO REHABILITATION, THE
Glenside Manor Healthcare Services Limited
South Newton, Salisbury SP2 0QD
OP D PD MH SI YA
Tel: 01722 742066
HARNHAM CROFT NURSING HOME WCP
76 Harnham Road, Salisbury SP2 8JN
OP PD SI
LIMETREE
Warminster Road, South Newton,
Salisbury SP2 0QD
Tel: 01722 742066 OP D
OP D PD MH YA
LITTLE MANOR NURSING HOME WCA RNHA WCP
Manor Farm Road, Salisbury SP1 2RS
OP D PD MH SI
MARISTOW NURSING HOME RNHA WCP
16 Bourne Avenue, Salisbury SP1 1LT
OP D PD YA
Tel: 01722 322970 MILFORD HOUSE
Milford Mill Road, Milford, Salisbury SP1 1NJ
Tel: 01722 622082 Advert page 66 OLD VICARAGE
Warminster Road, South Newton,
Salisbury SP2 0QD
Tel: 01722 742066 SALISBURY MANOR CARE HOME
Wilton Road, Salisbury SP2 7EJ
Tel: 01722 447100 OP PD YA
OP D PD MH YA
OP D PD YA
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~ Residential care
~ Nursing care
~ Dementia care
~ Respite care
Homes you will love. Care you will appreciate.
At Porthaven we are proud to have been described
as running the best care homes in the country.
Our homes are beautifully designed, comfortably
stylish and spacious. We provide a range of
interesting, enjoyable activities and an excellent
menu of food.
We understand the business of caring well, offering
residential, nursing and dementia care as well as
respite care for those who require a shorter stay.
~ Tailored activities
and dedicated
activities room
~ Private ensuite
bedrooms
There is, however, another element, and one which
makes a difference to all our residents: a positive
attitude to caring and a genuine interest in others.
~ Expert care staff
~ Excellent menu
You will sense this from the moment you walk in the
front door; it’s unmistakable.
~ Restaurants and
private dining
room
Call your nearest Porthaven Care Home and arrange
a visit with one of our Home Managers today.
~ Landscaped
gardens
We look forward to hearing from you.
Wiltshire Heights Care Home
16 Cottle Avenue, off Berryfield Road, Bradford on Avon BA15 1FD (Sat Navs: BA15 1ST)
Tel: 01225 435582
www.porthaven.co.uk/bradford-on-avon
You’ll like us!
Feel right at home
with Barchester care homes
At Barchester we pride ourselves on independence,
dignity and choice for the individuals we support.
We look after people with a wide variety of needs.
Our compassionate and caring staff make sure that
everyone is treated as an individual and they have
comfort, security and the best quality of life.
Nursing • Residential • Dementia • Respite
If you would like a tour of
our care homes or just
need some friendly advice,
your local Barchester care
home will be happy to help.
Henford House
White Lodge
Warminster, BA12 9PB
Swindon, SN5 0AD
01985 881 730
01666 718 761
Milford House
The Wingfield
Salisbury, SP1 1NJ
Trowbridge, BA14 9EN
01722 622 082
01225 560 032
Abbeyfield House
RH
Bratton Road, Westbury, Wiltshire BA13 3EP
We offer Supported Housing in a safe
environment for older people who no
longer want the responsibility and worry
of maintaining their own home.
Time to
enjoy older
age.
Call Sandy Owens on 01373 826779 or
07815 006864 or email
[email protected]
www.abbeyfield.com
Registered in England and Wales,
Company 574816, Charity 200719, HCA H1046
66
www.barchester.com
Romney House
Quality Care
11WestwoodRoad Trowbridge◆WiltshireBA149BR
◆
S ituatedinaquietresidentialareaourhomehas
20rooms,with24hourcare.Ourlargeloungeand
conservatorylookoutoverthehalfacregarden.
Lifttofirstfloor◆Homecooking
Regularvisitsbychiropodist,optician&Vicar
◆Weeklyvisitsbyhairdresser,physiotherapist&masseuse◆Regularsummeroutings
◆
◆
Please call Nicky on 01225 753952
for further information
Web: www.romney-house.co.uk
West Wiltshire
North
p59
East
p55
West
p67
South
p63
West Wiltshire care homes
ABLE (ACTION FOR A BETTER LIFE)
57 King Street, Melksham SN12 6HE
Tel: 01225 707669 MH
ALEXANDER HEIGHTS CARE HOME Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF
Tel: 01225 721301 ALPINE VILLA RESIDENTIAL CARE HOME
70 Lowbourne, Melksham SN12 7ED
Tel: 01225 706073 BATH ROAD, 4
Bradford on Avon BA15 1SP
Tel: 01225 864280 OP
OP D MH
PD LDA MH
BERRYFIELD ROAD, 17,
Bradford on Avon BA15 1SU
Tel: 01225 864397 BERRYFIELD ROAD, 19,
Bradford on Avon BA15 1SU
Tel: 01225 868058 BOWS
324 Frome Road, Trowbridge BA14 0EB
Tel: 01225 774444 YA
BRAMPTON COURT, 10,
Melksham SN12 6TH
OP D PD LDA MH SI
Tel: 01225 707233 BROOKSIDE (OSJCT) WCP
Ruskin Avenue, Melksham SN12 7NG
Tel: 0800 988 8133 Advert page 54
CHANTRY GARDENS
69 Chantry Gardens, Southwick,
Trowbridge BA14 9QT
Tel: 01225 766381 OP D MH
PD LDA SI YA
DURLSTON HOUSE AND DURLSTON LODGE
115c Hilperton Road, Trowbridge BA14 7JJ
PD LDA MH SI YA
Tel: 01225 920989
GRANGE COURT
115d Hilperton Road, Trowbridge BA14 7JJ
Tel: 01934 429448 LDA YA
Service User O
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specialist care homes for the elderly
Equality Care is a well-established, family run organisation whose directors are actively
involved in running the homes. We know that quality of care and value for money are what
clients are looking for, and we believe that we have the ability to help the people we support
to enjoy meaningful lives on a day-to-day basis.
We have an excellent reputation that comes from attracting and retaining the best staff and
providing levels of training and staffing that go way above the norm.
longbridge deverill nursing home
Church Street, Longbridge Deverill, Warminster BA12 7DJ
Tel: 01985 211511
A brand new purpose-built luxury care home with Nursing and specialist secure Dementia
unit supporting adults over 55. The home has stunning views, leisure suite with pool, terrace
restaurant, bar, cinema screen, hairdressing salon, Doctor’s surgery and comes with the same
high level of care you would find across all our homes.
“This is the only home that is good enough for my husband”
staverton house
51a Staverton, Trowbridge BA14 6NX
Tel: 01225 782019 (option 2)
Specialist secure Dementia care home supporting adults over 55. The garden is accessible at
all times; great activities programme, hair salon, weekly massage and other therapies.
“I like being here. There’s always something to do.”
longbridge deverill house
Tel: 01985 214040
Residential care home for frail elderly and early dementia.Lovely gardens and rooms with
character. Pets welcome.
“I was flabbergasted by the kindness of the staff when I arrived.”
the old vicarage
51 Staverton, Trowbridge BA14 6NX
Tel: 01225 782019 (option 1)
Residential care home for frail elderly and early dementia. Secluded garden and mostly ground
floor rooms. Pets welcome.
“It’s all very agreeable here. I can make my own choices”.
Please visit our website, give us a ring or visit
one of our homes for more information.
www.equality-care.co.uk
[email protected]
West Wiltshire care homes continued
GREENGATES
9 Redland Lane, Westbury BA13 3QA
Tel: 01373 822727 HAWTHORNE GROVE, 39
Trowbridge BA14 0JF
Tel: 01225 767441 OP D
PD LDA SI
HIGH STREET, 10
Semington, Trowbridge BA14 6JR
Tel: 01380 870061 LDA
HILLCREST HOUSE CARE HOME
Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF
Tel: 01225 723939
ILP RESIDENTIAL
32 Shire Way, Westbury BA13 3GF
Tel: 01373 864945 LAVENDER HOUSE & PRIMROSE LODGE
62 The Down, Trowbridge BA14 7NQ
Tel: 01225 753485
LILAC GROVE, 6, SENSE
Trowbridge BA14 0HB
Tel: 01225 766200 D
LDA
LDA YA
PD LDA SI
LONGBRIDGE DEVERILL HOUSE WCA WCP
OP D PD LDA
MALLARD CLOSE, 3,
Melksham SN12 6TQ
OP D PD LDA MH SI
Tel: 01225 707215 NEWTOWN, 65A
Trowbridge BA14 9AA
Tel: 01225 777728 LDA YA
OLD RECTORY, THE
27 Stallard Street, Trowbridge BA14 9AA
Tel: 01225 777728 LDA YA
OLD VICARAGE, THE WCA WCP
51 Staverton, Trowbridge BA14 6NX
PARK STREET, 82
Trowbridge BA14 0AT
Tel: 01225 777728
OP D MH
LDA YA
PEEL HOUSE
398 The Spa, Melksham SN12 6QL
01225 702037
PHOENIX HOUSE
318 Station Road, Holt,
Trowbridge BA14 6RD
Tel: 01225 783127 PD LDA YA
OP PD LDA YA
ROMNEY HOUSE WCA
11 Westwood Road,
Trowbridge BA14 9BR
SANDMAR
18 Wingfield Road, Trowbridge BA14 9EB
Tel: 01225 775060 OP D PD SI
OP MH YA
SHAFTESBURY COURT (MANOR CLOSE)
Manor Close, Trowbridge BA14 9HN
Tel: 01225 760228 PD LDA
SPRINGHEAD, 1
Sutton Veny, Warminster BA12 7AG
Tel: 01985 840990 PD LDA
ST GEORGE’S ROAD, 67A,
Semington BA14 6JQ
OP D PD LDA MH SI
Tel: 01380 870168 ST MARGARET’S GARDENS, 5,
Melksham SN12 7BT
Tel: 01225 709691 STARBROOK
35a Dursley Road, Heywood BA13 4LG
Tel: 01934 429448
LDA
STAVERTON HOUSE WCA WCP
51a Staverton, Trowbridge BA14 6NX
D MH
STREET, 77 THE, ABILITY ASSOCIATES LTD
Kilmington, Warminster BA12 6RW
Tel: 01985 844800 LDA
SYCAMORE GROVE, 56,
Trowbridge BA14 0JD
D PD LDA SI
Tel: 01225 763056 Service User O
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AN INDEPENDENT HOME, WITH A COMPASSIONATE
APPROACH TO NURSING & DEMENTIA CARE
WE CAN HELP WHETHER YOU NEED FULL TIME NURSING CARE, DAY CARE OR RESPITE CARE.
A WONDERFUL PLACE TO LIVE
We nur ture a welcoming, relaxed and homely
environment where your needs and interests are
respected and where you can continue to enjoy a
happy and fulfilling life.
DEDICATED AND CARING STAFF
Our team of staff is hand-picked for both their
personal qualities and their experience.
Regular education and supervision ensures our
staff embrace with confidence, the highest
possible standards of compassionate care.
CREATIVE, MULTI-SENSORY
ENRICHMENT
Working with a close team of creative local ar tists
and practitioners, our wide ranging enrichment
and recreation programme will provide you with
plenty of oppor tunity to broaden your horizons
and have some fun.
A STRONG SENSE OF COMMUNITY
Meaningful and loving relationships are at the core
of what we do. We organise plenty of
oppor tunity to get together with those you love
and care about with regular par ties and events.
Your family and friends are always welcome at any
time – why not host a par ty or have them over for
lunch? We want you to feel completely at home.
ROOMS WITH A VIEW &
HOME-COOKED FOOD
Most of our rooms overlook our lovely garden or
open countryside with views of wildlife and our
own sheep and chickens.
Our much loved home cooked food, is lovingly
prepared and served by Jayne our head chef and
her team who are passionate about creating
delicious wholesome food.
TO FIND OUT MORE ABOUT MAVERN HOUSE
Please get in touch by calling us on 01225 708168 or visit our website at W W W.MAVERNHOUSE.CO.UK
We will be happy to arrange an informal visit so that you can see our difference for yourself.
TELEP HON E: 012 25 7 08 16 8 EM A IL: IN FO@ M AVERN C ARE. C O. UK
M AVERN HOUSE N URSING HOM E CORSHA M ROAD, SHAW, W ILTSHIRE SN12 8EH
West Wiltshire care homes continued
WATERSMEAD (OSJCT) WCP
White Horse Way, Westbury BA13 3AH
Tel: 0800 988 8133 Advert page 54
WESTBURY LODGE
130 Station Road, Westbury BA13 4HT
Tel: 01373 859999 WILLOW VIEW
63b Boreham Road,
Warminster BA12 9JX
Tel: 01985 219377
OP D PD
D LDA MH SI YA
PD LDA YA
WILLOWS, THE WCA
72 Boreham Road, Warminster BA12 9JN
Tel: 01985 215757
WINGFIELD ROAD, 22
Trowbridge BA14 9ED
Tel: 01225 762043 LDA
PD LDA MH SI YA
WREN HOUSE RESIDENCE
FOR THE RETIRED & ELDERLY WCP
32 Vicarage Street, Warminster BA12 8JF
Tel: 01985 212578 OP
West Wiltshire care homes with nursing
ASHWOOD CARE CENTRE WCP
Gipsy Lane, Warminster BA12 9LR
Tel: 01985 213477 OP D PD MH SI
RAVENSCROFT
Hilperton Road, Trowbridge BA14 7JQ
Tel: 01225 752087 OP PD YA
BLENHEIM HOUSE SPECIALIST CARE CENTRE
27 Shurnhold, Bath Road, Melksham SN12 8DD
Tel: 01225 709271 OP D PD MH
SUTTON VENY HOUSE
Sutton Veny, Warminster BA12 7BJ
Tel: 01985 840224 FIRLAWN NURSING HOME RNHA
The Street, Holt, Trowbridge BA14 6QH
TROWBRIDGE OAKS RESIDENTIAL AND
Advert page 58
NURSING HOME WCP West Ashton Road, Trowbridge BA14 6DW OP D PD LDA MH SI YA AD
Tel: 01225 800863 OP D PD
FOUNTAIN PLACE NURSING HOME
Avonpark, Winsley Road,
Limpley Stoke, Bath BA2 7FF
Tel: 01225 723919 HENFORD HOUSE
Lower Marsh Road, Warminster BA12 9PB
Tel: 01985 881730 Advert page 66 OP
OP PD
LONGBRIDGE DEVERILL NURSING HOME WCA WCP
Tel: 01985 211511 Advert page 68 OP D PD LDA
MAVERN HOUSE NURSING HOME RNHA WCP
Corsham Road, Shaw,
Melksham SN12 8EH
Tel: 01225 708168 Advert page 70 OP D
OLD PARSONAGE, THE
The Street, Broughton Gifford, Melksham SN12 8PR
Tel: 01225 782167 OP D MH
WESTBURY COURT
Station Road, Westbury BA13 3JD
Tel: 01373 825002 OP
OP D
WESTBURY RESIDENTIAL AND
NURSING HOME, THE WCP
Warminster Road,
Westbury BA13 3PR
Tel: 01373 888531 Advert page 58 OP PD
WILTSHIRE HEIGHTS
CARE HOME
16 Cottle Avenue, off Berryfield Road,
Bradford on Avon BA15 1FD
OP D YA
WINGFIELD, THE WCA
70a Wingfield Road,
Trowbridge BA14 9EN
Tel: 01225 560032 Advert page 66 OP D
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Index
Advertisers are in bold
A
Abicare Services Ltd ABLE (Action for a Better Life) Addington Close, 12,
Ordinary Life Project Association Agincare UK Alabaré Christian
Care and Support Albany House Aldbourne Nursing Home Alderbury Bungalow, The Alexander Heights Care Home Allied Healthcare Group Alpine Villa Residential Care Home Alzheimer’s Society North & South Wilts Alzheimer’s Support Amesbury Abbey Care Home Arundel Close, 1, United Response Ash Care Services Salisbury Ltd Ashgrove House Nursing Home Ashley Grange Nursing Home Ashwood Care Centre Athelstan House (OSJCT) A & T (Salisbury) Ltd Autonomy Care Ltd Avon Court Nursing and
Residential Home Avondale, Turning Point Avonmead Care Home 22
67
55
22
22
63
57
63
67
22
67
22
22
65
59
22
61
65
71
61
22
22
61
63
57
B
Bailey Care 22
Bailey Care Services 22
Ballards Ash 59
Bartlett House (OSJCT) 55
Bassett House 61
Bath Road, 4 67
Beamont Way, 32 63
Beckford Lodge 22
Beeches Homecare 22
Bemerton Lodge (OSJCT) 63
Berryfield Road, 17,
Ordinary Life Project Association 67
Berryfield Road, 19,
BGS Healthcare 22
Blenheim House Specialist Care Centre 71
Blue Sky Enabling 22
Bluebird Care (Wiltshire North) 22
Bluebird Care (Wiltshire South) 22
72
Boundary Road, 18, Ordinary Life Project
Association 59
Bows 67
Bradbury House 63
Bradbury Manor 55
Braemar Lodge 65
Bramley House 63
Brampton Court, 10,
Brendoncare Froxfield 57
Brockleaze, 27, United Response 59
Brookside (OSJCT) 67
Brunel House 61
Buckland Court (OSJCT) 63
Butterfly Home Help (Wiltshire) 22
Bybrook House Nursing Home 61
Dauntsey House 55
Dennett’s Support 63
Derriads 59
Dimensions South West Counties
Domiciliary Care Office 25
Douglas Arter Centre 64
Dramsdon, White Horse Care Trust 55
Dunraven House and Lodge 25, 64
Durlston House and Durlston Lodge 67
C
F
Callisto (Innovations Wiltshire Ltd) 55
Camelot Care Homes Ltd 65
Candlelight Homecare 25
Care Bureau, The 25
Care Matters (Wiltshire) Ltd 25
Care On Call (UK) Ltd 25
Carewatch North West Wiltshire 25
Caring Hands (Wiltshire) 59
Carons Care Line 25
Castle View Nursing Home 65
Cathedral Gate Domiciliary
Care Services 25
Cedars Care Home, The 65
Cedars, The (OSJCT) 59
Celtic Care Services Ltd 25
Cepen Lodge 59
Chantry Court 25
Chantry Gardens 67
Claremont Residential Home 59
Clarendon House 63
Cleveland Lodge 63
Cloud Homecare Ltd 25
Clouds House 65
Cocklebury Farmhouse 59
Coombe End Court (OSJCT) 55
Cote House 61
Crescent, The 10
(Innovations Wiltshire Ltd) 55
C&S Makenston Special Care Service 25
D
Dalwood Farmhouse 63
E
Elcot Close, 5, White Horse
Care Trust Elite Care Enterprise Care Ltd 55
25
25
Fairfax House 64
Fairways Retirement Village, The 25, 59
Ferfoot Care Home 59
Firlawn Nursing Home 71
Firs Care Home, The 60
First City Nursing Services Ltd 25
Fives Court (OSJCT) 64
ForestView, White Horse Care Trust 55
Forget Me Not Care Ltd 27
Fountain Place Nursing Home 71
G
Gables, The WCA 60
Glanmor 60
Glenside Hospital
for Neuro Rehabilitation, The 65
Goatacre Manor Care Centre 61
Goldenley Care Home 60
Good Companions Care Group 27
Grange Court 67
Greathouse Care Home with Nursing
Physical Disabilities 61
Greengates 69
Greenway Park, 13 60
H
Harnham Croft Nursing Home Haven, The Hawthorne Grove, 39 Hays House Nursing Home Hayward Care Centre Henford House 65
55
69
65
57
71
Index continued
Herbert House 64
HF Trust - Wiltshire DCA 27
Highfield Residential Home 55
High Street, 10 69
Hillcrest House Care Home 69
Hill House Residential Home 60
Hollygrove, Turning Point 64
Holly Lodge, White Horse Care Trust 57
Holmhurst 64
Holmwood Care Home 64
Home Instead Senior Care
Bath and West Wiltshire 27
Hulse Road 64
Hungerford House (OSJCT) 60
Hunters Moon 60
I
ILP Residential Independent Living Solutions Ltd Innovations Wiltshire Ltd Inwood House 69
27
27
64
K
Keepence Homes Keiron Starns Care Agency Kimberly House Nursing Home Kingsley Road, 29–33 Kingston House 55
27
65
60
60
L
Laurieston House Lavender House & Primrose Lodge Laverstock Care Centre Leonora Home, Pilgrim Homes Lifeline Homecare Lifeways Community Care Lilac Grove, 6, Sense Limetree Link Homecare Little Manor Nursing Home Longbridge Deverill House Longbridge Deverill Nursing Home
Luma Care Ltd 60
69
65
60
27
27
69
65
27
65
69
71
64
M
Magnaset Ltd T/A Care Choice Mallard Close, 3,
69
Malmesbury Road, 79 Maltings, The Marden Court (OSJCT) Maristow Nursing Home Market Lavington Nursing
and Residential Centre Marlborough Lodge Mavern House Nursing Home Meadow Lodge Mears Help to Live at
Home Wiltshire Mencap - Trowbridge Merlin Court Merlin’s Barrow (Innovations
Wiltshire Ltd) MiHomecare Wiltshire Milford House Milford Manor Care Home Miranda House Mossmead, 15, My Little Angels 60
60
60
65
57
55
71
60
27
27
57
57
27
65
64
61
60
27
Newtown, 65a 69
Nurse Plus and Carer Plus (UK) Ltd 27
O
60
57
71
69
65
60
69
29
29
P
PA Care Agency Park Street, 82 Pavenhill, 89, White Horse
Care Trust Peel House Peercare Pennings View Phoenix House Primecare Salisbury Princess Homecare Priory Care Home, The 29
69
60
69
29
64
69
29
29
61
29
Q
Quarrydene N
Oaklands, 74, United Response Old Dairy, The Old Parsonage, The Old Rectory, The Old Vicarage Old Vicarage Care Home, The Old Vicarage, The OSJCT Florence Court Oxley Care Ltd Purity Care 61
R
Rangeford Care - Wadswick Green Ravenscroft Reach Supported Living Salisbury Ridgeway House (OSJCT) Romney House Roseland Avenue, 9,
Cornerstones (UK) Ltd Rowde RV Care Ltd (Somerset) 29
71
29
61
69
57
57
29
S
Safe Care 29
Salisbury Manor Care Home 65
Sandmar 69
Sarsen House 57
Saxon Care Solutions Ltd 29
Self Unlimited – Horsebrook, 45 61
Seymour House (OSJCT) 61
Shaftesbury Court (Manor Close) 29, 69
Shalom, White Horse Care Trust 57
Shapland Close 64
Sheldon Lodge 61
Somerset Care Community
Services (Wiltshire) 29
Spire Homecare Ltd 29
Spittleborough Farm 29
Springfield Court Care Centre 61
Springhead, 1 69
St George’s Road, 67a,
St Margaret’s Gardens, 5,
St Patrick’s House 64
Stainsbridge House 61
Starbrook 69
Staverton House 69
Stratford Court (OSJCT) 64
Stratford Lodge 64
Stratton Road, 1
Stratton Road, 20
Stratton Road, 27
73
Index continued
Street, 77 The, Ability
Associates Ltd 69
Studley Bethesda Home 61
Support Carers 29
Surecare Services
(Wessex) 29
Sutton Veny House 71
Sycamore Grove, 56,
T
There4U (Salisbury) Totally Living Care Tower House Residential Home Tower View Residential Home Trowbridge Oaks Residential and
Nursing Home Tullyboy Turning Point – Wiltshire Tydemans Homecare 31
31
64
64
71
57
31
31
U
United Response DCA 31
V
Voyage (DCA) Wiltshire 31
W
Warrington Lodge 61
Watersmead (OSJCT) 71
Wessex Care Community Services 31
Westbury Court 71
Westbury Lodge 71
Westbury Residential and
Nursing Home, The 71
West Farm House 57
West Park Road, 63 61
Whistley Dene,
White Horse Care Trust 57
White Lodge, The Wilcot Road, 92,
White Horse Care Trust William Street, 2,
United Response Willowcroft (OSJCT) Willow House Willow House DCA Willow View Willows, The Wilton Road Wiltshire Care at
Home Service Wiltshire Council Relief Bank Wiltshire Heights Care Home Wingfield Road, 22 Wingfield, The Woodfalls Care Home Wren House Residence
for the Retired & Elderly Wylye House 61
57
61
65
64
31
71
71
65
31
31
71
71
71
65
71
65
Other advertisers
Abbeyfield House
66
Abi Group
20
Action on Addiction
62
AMS Care
Inside back cover
Ashbury Lodge
36
Avery Healthcare
38
Barchester66
Bupa58
Care Choices Website
33,48,62
Care Select
34,46,56
Castle Care Wessex
40
Church View
Cleeve Care Group
Coate Water Care
Country Care Homes
Downs View
Equality Care Ltd
Galax Care
Good Oaks Live-in Care
Greensleeves Homes Trust
Live In 24 Care at Home
Loga Care 36
4
36
3
36
68
35
26
58
4
30
Medequip
16, 18
Moormead Nursing Home Ltd
58
Orders of St John Care Trust, The
54
Porthaven Care Homes
66
Right at Home
31
Salisbury Christian Care Homes
for the Elderly
62
Warrington Homes Ltd, The
60
Wiltshire Farm Foods
40
Wiltshire Telecare
16
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept
responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited
does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights
in the titles Care Choices and HOMES Directories and their design.
Care Choices™ is a trademark of Care Choices Limited.
ISBN 978-1-910362-63-1 Printed in England.
Ref. No: 4001/Wiltshire7/1015. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is
prohibited. This publication is available free of charge from Wiltshire Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.
Publisher: Robert Chamberlain. Director of Sales: David Werthmann.
Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper.
Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.
Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder.
Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.
74
Bassett House
care home
Caring for our elderly
Bassett House is a luxury care home
providing accommodation for frail older
people together with a specialist unit for older
people with dementia.
We are committed to achieving the highest
standards of care for your loved ones, as we
understand their needs for choice, dignity,
independence and quality of life.
We think of ourselves as a “Second family” for all our
Residents as we share a common interest in providing the
special attention and care that only a family can give.
We are there to share our Residents’ joys and
accomplishments and to offer that extra encouragement
during difficult times. We know the importance of a kind
word, a gentle touch and the warmth of a smile. We match
the love and concern with our skills and compassion.
Bassett House is a home for sixty three older people. It
is set off the main road amid landscaped gardens.
If you would like more information about the services
we provide, would like to arrange a visit to the
home or just want advice
about your individual
circumstances please
contact the Home
Manager, on 01793
855415 or our head
office on 020 8861
6000 or by email at:
bassetthouse@
amscare.co.uk or
[email protected]
Cloatley Crescent, Off Station Road, Royal Wootton Bassett, Wiltshire SN4 7FJ
Care you can trust
Our team of experienced care workers provide at home care and support
and will work with you to create a personal and flexible service.
This can include:
•
•
•
•
Support to regain independence after a stay in hospital
Personal care such as help with washing and dressing
Help with managing day to day things such as paying bills
Support to get out and about in the community
Our specially trained staff are experienced in supporting people of all ages,
from those who want a little bit of extra help to people with more complex needs,
such as dementia.
To find out how Mears can help you
continue living life as you want contact:
Tel: 0845 266 8944
Help to Live at Home
in partnership with Wiltshire Council

Wiltshire - Care Choices

Transcription

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