Manheim - Corporate Reports

Manheim is the world’s leading provider of used vehicle services and a
marketplace for the millions of cars that change hands every year.
Manheim supports sellers in achieving the maximum value and provides
buyers a reliable and safe market to purchase a wide array of vehicles.
Dean H. Eisner, President and Chief Executive Officer
Dean Eisner at the customer service desk at Manheim
China – Shanghai, where Manheim launched operations
in 2006.
Highlights of the Year
• Completed operating location business plan
development initiative.
• Opened three stand-alone Manheim Automotive
Financial Services Centers.
• Established a comprehensive environmental
initiative for all reconditioning shop operations.
• Established two joint ventures in China and held
first sales there.
• Won Frost & Sullivan Award for innovation in
technology that provides outstanding service to
customers.
• Acquired locations in Halifax, Canada, and
Indianapolis, Indiana.
• Launched Manheim Consulting to provide
customers new insights and actionable solutions.
• Established OVE.com, the largest virtual
marketplace for dealer-to-dealer and commercial
consignor business transactions that occur
outside of physical wholesale auto auctions.
• Launched a complete menu of detail services
under the “Clean Team” brand that includes
innovative paint polishing processes.
• Hosted over 19,000 visitors at Manheim DRIVE
Center in Atlanta.
By THe Numbers
Related Operations
$2.8 Billion in Revenues
• Frontline Services
Dent Wizard
Manheim Auto Body Repair
Mark III Customs
Recon Operations
32,000 Employees
145 Worldwide Locations
10 Million Vehicles Handled Annually
2.5 Million Cars Detailed Annually
80,000 U.S. Dealer Visits Monthly
(auction and online)
• Manheim Automotive Financial Services
Financing, insurance and related services
• Manheim Inspections
• Total Resource Auctions
• Vehicle Management Services
Titles, transport, recovery, remarketing
26
CXE-036_Narrative.cgla.R2 26
Cox Enterprises 2006 Annual Report
3/24/07 10:52:33 AM
statistics
Manheim activities have moved beyond just
the auction process, with value-added services
impacting a significant number of vehicles
each year:
Service
Number
of Vehicles
Details
2,530,000
Mechanical Repairs
1,125,000
Paint/Body Repairs
935,000
Post-Sale Inspections
644,000
For December YTD, 2006
manheim annual online
sales (thousands of units sold)
135 270
03
04
423
521
05
06
Big Facility Improvements for
Manheim, Pennsylvania, operating location
manheim’s largest reconditioning shop
With 33 selling lanes offering an average of
14,000 vehicles every other week, the Manheim,
Pennsylvania, location is Manheim’s largest
operating facility. In 2006, this location began
construction of Manheim’s largest reconditioning
operations, which will open in 2007– a twostory, 200,000-square-foot structure that houses
detail, paint and body and mechanical shops,
five break rooms, offices and training rooms.
“We’ll have our reconditioning operations all on
one site,” said Bryan Allison, the location’s recon
manager. “We’ll be able to run a much more
efficient operation and give our customers a
higher level of quality service.”
Most Advanced Wastewater Treatment
Facility Drives Detail Shop
In 2006, the Manheim, Pennsylvania, location
also started implementing plans for Manheim’s
most advanced wastewater treatment system,
scheduled to come online in the near future. The
system, which can produce 42,000 gallons of
reusable water per day, was designed to drive
the operating location’s new detail shop, which
has a 750-vehicle capacity per eight-hour shift.
“Water is continuously recycled, so we are able
to reduce our well water demand by 60 percent,”
said Charles McClung, Manheim’s engineering
director. “That means the detail shop also
reduces the water going to the city treatment
plant by 60 percent.”
Manheim consulting: accelerating business
Manheim learns a lot as it handles over 10
receive insightful analysis, innovative thinking
million vehicles annually, collecting a vast
and real-world ideas about their increasing
amount of vehicle and transaction data. With
competitiveness and profit potential. Manheim
the creation of Manheim Consulting in 2006,
Consulting offers five areas of practice – custom
this data and the company’s industry expertise
analytics, business optimization, macroeconomic
are being put to work to provide customers
analyses, strategic development and research
with new insights and actionable solutions for
and support services. In its first year, Manheim
business challenges and opportunities.
Consulting has already worked extensively with
Through a team of knowledgeable professionals
each of Manheim’s top 25 customers, as well as
who transform quantitative data into relevant
with a number of companies in the financial and
recommendations, Manheim clients can
investment communities.
Cox Enterprises 2006 Annual Report
CXE-036_Narrative.cgla.R2 27
27
3/24/07 10:54:39 AM
Locations
46 locations in the United Kingdom, Spain, Portugal, Belgium, Australia, New Zealand, Thailand and China.
Worldwide Locations
Arizona
Arizona Auto Auction
Greater Auto
Auction of Phoenix
Tucson Auto Auction
California
Bay City Auto Auction
California Auto Dealers
Exchange
Fresno Auto Dealers Auction
Los Angeles Dealers
Auto Auction
Riverside Auto Auction
San Diego Auto Auction
Southern California
Auto Auction
Colorado
Colorado Auto Auction
Denver Auto Auction
Florida
Central Florida Auto Auction
Daytona Auto Auction
Florida Auto Auction of
Orlando
Greater Tampa Bay
Auto Auction
Imperial Auto Auction
Lakeland Auto Auction
Lauderdale-Miami
Auto Auction
Orlando Orange County
Auto Auction
Pensacola Auto Auction
St. Pete Auto Auction
Southwest Florida
Auto Auction
West Palm Beach
Auto Auction
Georgia
Atlanta Auto Auction
Bishop Brothers Auto Auction
Georgia Dealers Auto Auction
Manheim DRIVE Center
28
CXE-036_Narrative.cgla.R2 28
New Jersey
National Auto Dealers
Exchange
Skyline Auto Exchange
Skyline Port Newark Facility
Virginia
Fredericksburg Auto
Auction
Harrisonburg Auto Auction
Virginia Vehicle Exchange
New Mexico
Albuquerque Auto Auction
Washington
South Seattle Auto Auction
Indiana
Fort Wayne Vehicle Auction
Indianapolis Auto Auction
Louisville Auto Auction
New York
Newburgh Auto Auction
Northway Exchange Auto
Auction
Wisconsin
Metro Milwaukee Auto
Auction
Kentucky
Mid-America Auto Auction
North Carolina
Aycock Auto Auction
Statesville Auto Auction
Hawaii
Aloha Auto Auction
Illinois
Arena Auto Auction
Auction Way Sales
Gateway Auto Auction
Greater Chicago Auto Auction
Louisiana
Greater New Orleans
Auto Auction
Lafayette Auto Auction
Maryland
Baltimore-Washington
Auto Exchange
Massachusetts
American Auto Auction
Michigan
Detroit Auto Auction
Metro Detroit Auto Auction
Michigan Auto Auction
Ohio
Cincinnati Auto Auction
Ohio Auto Auction
Oregon
Portland Auto Auction
Pennsylvania
Butler Auto Auction
Hatfield Auto Auction
Keystone Auto Auction
Manheim’s Auto Auction
South Carolina
Darlington Auto Auction
Minnesota
Minneapolis Auto Auction
Northstar Auto Auction
Tennessee
Nashville Auto Auction
Tennessee Auto Auction
Mississippi
Mississippi Auto Auction
Texas
Big H Auto Auction
Dallas Auto Auction
Dallas-Fort Worth Auto
Auction
Dealers Auto Auction of
Dallas
El Paso Auto Auction
Fort Worth Vehicle Auction
San Antonio Auto Auction
Texas Hobby Auto Auction
Missouri
166 Auto Auction
Kansas City Auto Auction
St. Louis Auto Auction
Nebraska
Omaha Auto Auction
Nevada
Greater Las Vegas Auto Auction
Greater Nevada Auto Auction
Utah
Utah Auto Auction
Puerto Rico
Caribbean Auto Dealers
Exchange
Canada
Manheim’s Auction City –
Halifax
Oshawa Dealers Exchange
Toronto Auto Auction
EUROPE
Belgium
Portfolio Europe – Antwerp
England
(Manheim Auctions)
Birmingham
Bristol
Colchester
Coventry
Gloucester
Haydock
Knottingley
Leeds
Leeds – Commercials
Leicester
Manchester
Mansfield
Middlesbrough
Northampton
Rotherham
Washington
Wimbledon
Dent Wizard – Tamworth
E-Good Manners – Leeds
Portfolio – Macclesfield
Portfolio Europe –
Manchester
Vehicle Remarketing
Solutions – Coventry
KAH Systems –
Newcastle upon Tyne
Portugal
Lisbon
Porto
Scotland
Manheim Scottish
Auctions – Glasgow
Spain
Manheim Directo – Madrid
ASIA
China
Beijing
Shanghai
Shenzhen
Thailand
Manheim Asia Pacific –
Bangkok
Australia
(Manheim Fowles)
Adelaide
Brisbane
Canberra
Hobart
Launceston
Melbourne
Newcastle
Perth
Sydney
Townsville
Portfolio Australia –
Melbourne
New Zealand
(Manheim Fowles)
Auckland
Christchurch
Wellington
Cox Enterprises 2006 Annual Report
3/24/07 10:55:41 AM
Executive Management
Dean H. Eisner
President and
Chief Executive Officer
Michael J. Langhorne
Senior Vice President,
International Operations
Joseph Luppino
Senior Vice President and
Chief Financial Officer
Lilicia P. Bailey
Chief People Officer
Ralph M. Liniado
Senior Vice President,
Business Development
Nick H. Peluso
Senior Vice President, Customer
Relations and Strategies
Harold J. Logan
Senior Vice President, Strategic
Planning and Industry Relations
Jamie D. Porter
Executive Vice President,
Services Businesses
William A. Fielding
Vice President, Technology
Berta M. Phelps
Vice President, Best Practices
Jeffrey J. Lenar
Vice President, Real Estate
and Construction
Gordon M. Warren
Vice President and General
Manager, Tracker
Michael W. Broe
Senior Vice President, Operations
Michael S. Lang
Chief Marketing Officer
Corporate
Diane F. Barton
Vice President,
Customer Experience
Andrew M. Drake
Vice President,
Product Management
David R. Nutter
Vice President, Operations
Operations
David M. Berkstresser
Vice President, Operations, Southwest
Anthony J. Giurato, Jr.
Vice President, Operations, Midwest
Kyle E. Ohman
Vice President, Operations, Northeast
Joseph J. Cadigan, Jr.
Vice President, Operations, Florida
Timothy A. Janego
Vice President, Operations, Southeast
Daniel E. Thomas
Vice President, Operations, West
Mark A. Davidson
Vice President, National Accounts
Michael F. Moumousis
Vice President, National Accounts
Michael L. Russo
Vice President, National Accounts
Kevin R. Freudenberg
Vice President, Factory Accounts
Cheryl Munce
Vice President,
National Accounts, Canada
Peter M. Trench
Vice President, National Accounts
Account Management
Michael L. McKinney
Vice President,
Account Management
Charles E. Novince
Vice President, National Accounts
Online and Service Businesses
Online
James T. McKnight
President, Online Operations
Consulting
Lynn M. Morgan
Vice President, Manheim Consulting
Financing
Katherine K. Decker
Vice President and
General Manager, MAFS
Service Businesses
Mark J. Brunn
Group Vice President,
Vehicle Management Services
– Pam Mabry-Cadigan
Vice President,
Inspection Operations
J. David Young
Group Vice President, Frontline
Services Businesses
– Kelly G. Conger
President, Dent Wizard
– David Munnikhuysen
Vice President, Recon
Operations
– Thomas J. Nohstadt
Vice President, Mark III Customs
– William A. Tiedemann
Vice President and General
Manager, Total Resource Auctions
– Kevin F. Beattie
President, Manheim Auto
Body Repair
international
John E. Bailey
Chief Executive Officer,
Manheim Europe
Patrick J. Brennan
Vice President, Operations, Canada
M. Gregory Gehman
Vice President, Export Services
Scott Levy
Chief Executive Officer,
Manheim Fowles
Cox Enterprises 2006 Annual Report
CXE-036_Narrative.cgla.R2 29
29
3/24/07 10:59:15 AM