2014-15 ~ business journal meet our staff
Transcription
2014-15 ~ business journal meet our staff
Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement ~ 2014-15 ~ BUSINESS J O U R N A L M E E T O U R S TA F F Regional Advertising Director Cindy Stevens Kennebec Journal/Morning Sentinel/Coastal Journal TABLE OF CONTENTS Augusta business community growing ............................ 6 Mid-Maine Chamber Major League effort ..................... 7 Skowhegan: a romantic destination ................................. 8 Franklin Chamber golf tournament success ................... 9 Thomas College completes expansion ............................ 10 Waterville Business & Career Center ............................ 11 Phone: 621-5651 E-mail: [email protected] KVCC expands educational opportunities .................... 12 Business Development Manager Bridget Campbell Kennebec Journal/Morning Sentinel Social media exhibits strength ........................................ 16 Phone: 861-9155 E-mail: [email protected] Advertising Sales Staff Marise Anagnost Barbara Hendsbee Chuck Barnes Carla McGuire Pam Boucher David Pierce Lori Gervais Ron Robbins Michael Hallee Augusta CareerCenter .................................................... 14 Central Maine Growth Council efforts.......................... 18 Inland Hospital partners with local agencies to combat childhood obesity ........................................... 20 Small business is big for Maine ...................................... 22 KVCOG offers resources for local businesses ............... 24 Security and surveillance for businesses ....................... 26 Personal branding necessary part of business .............. 28 Advertising Graphic Artists Karen Paradis Dawn Tantum Alicia Tuttle Debbie Fuller, Profiles Coordinator Franklin Community Health Network merge............... 42 Contributors Darla L. Pickett, Content Editor Kennebec Behavioral Health promotes wellness .......... 48 John Begin Tina Chapman Wanda Curtis Nancy Gallagher Jonathan Humphrey Nancy Marshall Nancy P. McGinnis Randy Mosher Catherine Nadeau Valerie Tucker Julie Rabinowitz Susan Varney ABOUT THIS SECTION This special advertising section was produced by the Kennebec Journal/Morning Sentinel advertising department staff. The cover was designed by Dawn Tantum, creative services graphic designer. If you would like more information about creating a section for your business, please call Business Development Manager Bridget Campbell at (800)537-5508, ext. 9155. Inland Hospital and Sebasticook Valley Health collaboration ............................................ 44 MaineGeneral transforms Thayer Center for Health .. 46 CMMC offers minimally invasive heart surgeries ....... 52 Business Journal Profiles ...........................................33-40 State of Maine Dept. of Labor FAQ ............................... 54 Easy ways to drive sales .................................................. 56 Networking tips ................................................................ 58 Benefits of business podcasting....................................... 59 Pros and cons of performance reviews .......................... 60 Avoiding workplace injuries ........................................... 62 Simple ways to connect with your customers ................ 63 Addressing negative online reviews ............................... 64 3 4 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement 2014-15 Business Journal ~ Index of Advertisers ~ All Season’s Automotive ........................................ 47 American Glass....................................................... 47 Antique Directory.................................................... 59 Audette’s Ace Hardware ........................................ 49 Augusta Area Businesses ...................................... 61 Augusta Civic Center ............................................. 61 Automobile Services Directory ............................. 47 Bar Harbor Bank and Trust .................................... 16 Bee Line Cable ........................................................ 21 Bob The Plumber, Inc. ............................................ 64 Bouchard’s Cleaning Service ................................ 56 Brennan Insurance Agency ................................... 49 Brown Funeral & Cremation Service .................... 45 Brownie’s Auto Service and Sales ........................ 47 Buddie’s Meat & Groceries .................................... 31 Camden National Bank .......................................... 50 Catholic Schools Directory .................................... 56 Cayer Security Services ......................................... 53 Central Maine Equipment ...................................... 66 Central Maine Heart & Vascular Institute ............. 41 Central Maine Motors Auto Group ........................ 19 Century 21 Land & Lakes Realty ........................... 31 Century 21 Nason Realty ....................................... 66 Collision Plus 2 ....................................................... 47 County Seat Realty ................................................. 30 Credit Union Directory ........................................... 55 Crisis & Counseling Center ................................... 50 Crosby & Neal Funeral Home ................................ 45 D.H. Pinnette & Sons, Inc....................................... 31 Damon’s Pizza & Italians........................................ 61 Dan & Scott’s Cremation & Funeral Services....... 45 Dance Unlimited, LLC ............................................ 58 Dave’s Appliance .................................................... 48 Day’s Real Estate .................................................... 31 Delta Ambulance .................................................... 59 Dining Directory ...................................................... 63 Direct Cremation of Maine .................................... 45 Duratherm Window Corporations ......................... 62 Econo Electric......................................................... 64 End of the Rainbow Alternatives........................... 30 Eric’s Restaurant .................................................... 63 European Auto Service .......................................... 46 Evergreen Self Storage .......................................... 51 Eye Care of Maine .................................................. 52 Farmington Area Businesses ................................ 30 Farmington Motel ................................................... 30 Farrin’s Country Auctions Inc. ............................... 59 Farris Law................................................................ 65 Franklin County Chamber of Commerce ............. 30 Franklin Savings Bank ........................................... 18 Franklin Somerset FCU .......................................... 55 Fred’s Coffee Company ......................................... 29 Funeral Alternatives Group .................................... 45 Funeral Services Directory .................................... 45 Gardiner Apothecary .............................................. 65 Gardiner Area Businesses ..................................... 65 Gardiner FCU .......................................................... 55 Generators of Maine .............................................. 31 Gerry’s Used Cars .................................................. 47 GHM Insurance Agency ......................................... 28 Giberson Funeral Home & Cremation Service ..... 45 Gibson LeClair, LLC................................................ 13 Golden Pond Wealth Management ....................... 54 Governor Hill Mansion ........................................... 42 H.T. Winters Flooring .............................................. 66 HairBuilders ............................................................ 24 Hammond Lumber Company ................................ 42 Hammond Tractor Company ................................. 15 Hattie’s Chowder House ........................................ 63 HealthFirst FCU ...................................................... 55 Higgins & Bolduc Agency, Inc. .............................. 31 Home Improvement Directory ............................... 64 Houston-Brooks Auctioneers ................................ 59 Huhtamaki ............................................................... 54 Inland Hospital ........................................................ 68 Jack Skehan & Associates .................................... 65 Jac-N-Tac Antiques ................................................ 59 Joseph’s Fireside Steakhouse............................... 46 Joseph’s Market ..................................................... 46 Joyce’s Restaurant ................................................. 63 Kennebec Behavioral Health ................................. 43 Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement 2014-15 Business Journal ~ Index of Advertisers ~ Kennebec Eye Care ................................................ 13 Kennebec Federal Savings ................................... 53 Kennebec Medical Consultants ............................ 57 Kennebec Pharmacy & Home Care ...................... 52 Kennebec Savings Bank ........................................ 67 Kennebec Valley Community College................... 60 Kennebec Valley Coucil of Governments ............. 44 Kirkpatrick’s Service, Inc. ...................................... 47 Kodiak Self-Storage ............................................... 51 KSW Federal Credit Union ......................... 23, 55, 64 LaPointe Lumber .................................................... 61 Lawry Brothers Funeral Home .............................. 25 Littlefield’s Gym ...................................................... 31 Longfellow’s Greenhouse ...................................... 49 MacKenzie Landscaping ....................................... 64 Macomber Farr & Whitten ..................................... 27 Main Security Surveillance .................................... 22 Maine Armory Rentals............................................ 61 Maine Natural Gas .................................................. 17 Maine Savings FCU ................................................ 55 Maine State Credit Union................................. 32, 55 MaineGeneral Health................................................ 2 Maine-ly Elder Care ................................................ 22 Maple Leaf Self Storage......................................... 51 Maurice & Son Auto Body Shop Inc...................... 47 McCormack Building Supply ................................. 28 Mid Maine Chamber of Commerce....................... 40 Mid Maine Cremation Services ............................. 44 Mid-Maine Marine, Inc. .......................................... 31 Monmouth FCU ...................................................... 55 Morin, Dr. Brian J. Orthodontics ........................... 18 Mosher’s Meats and Seafood ................................ 30 Mount Merici Academy .......................................... 56 New Dimensions FCU ............................................ 55 Nichol’s Self-Storage ............................................. 51 Northeast Laboratory Services ............................. 25 NS Storage .............................................................. 51 Oakland Area Businesses ...................................... 31 On Top Screen Printing .......................................... 61 Palmer Realty.......................................................... 30 PFBF, CPA’s ............................................................. 60 Pine Tree Orthopedic Lab ...................................... 30 Pine View Mobile Homes ....................................... 20 Pitcher Perfect Tire Service................................... 30 Pleau’s Market ........................................................ 66 Plummer Funeral Home ......................................... 45 Poor Bob’s Storage ................................................ 51 Prime Financial, Inc. ............................................... 44 Randy’s Full Service Auto Repair, LLC ................. 47 Redington-Fairview General Hospital .................. 26 RJ Energy Services ................................................ 61 Sabattus Regional CU ............................................ 55 Sebasticook Valley FCU ......................................... 55 Sebasticook Valley Health ..................................... 68 Self-Sotrage Directory ........................................... 51 Sheridan Corporation............................................. 24 Shiretown Insurance Agency ................................ 30 Skowhegan & Waterville Tire Center .................... 47 Skowhegan 201 Service ......................................... 47 Smart Eyecare Center ............................................ 29 St. John Regional Catholic School ....................... 56 St. Michael School.................................................. 56 Staples Funeral Home ............................................ 45 State Farm Insurance ............................................. 48 Stoney Creek Antiques .......................................... 59 Taconnet FCU ................................................... 55, 66 Thomas College ...................................................... 58 Thompson & Hachey Self Storage ........................ 51 Trademark FCU ....................................................... 55 Ware-Butler, Inc. ..................................................... 64 Waterville, City of .................................................... 16 Wellness Connection of Maine .............................. 20 Wilbur’s Antiques .................................................... 59 Winslow Area Businesses...................................... 66 Winslow Community FCU ...................................... 55 Winslow Supply Inc. ............................................... 66 Winthrop Area Businesses ............................... 48,49 Winthrop Area Federal Credit Union ..................... 48 Winthrop Commerce Center ................................. 48 York Spiral Stair ...................................................... 62 5 6 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Augusta business community continues to grow Peter Thompson reflects on 25 years as CEO of KV Chamber Over the years, the Marketplace has been largely responsible for transforming the image of Augusta from a place where laws are made to a venue that is also known for shopping.” Peter thOMPSON, PreSIdeNt ANd CeO KeNNeBeC VAlleY ChAMBer Of COMMerCe BY NANCY P. MCGINNIS Correspondent On many fronts — and in subtle as well as obvious ways — the economy of the Kennebec Valley region is thriving. Peter Thompson, who has now been at the helm of the Kennebec Valley Chamber of Commerce for a quarter of a century, has become known for his philosophy of looking for and celebrating the positive, through good times and lean times. But in assessing the current state of the region, many would agree that there is reason to be positive. Unemployment is one important measure. In a recent interview citing the latest available figures (August 2014), Thompson, CEO, said that while the nationwide unemployment rate was 6.3 percent, and the figure for Maine was 5.2 percent, the Augusta area experienced only 4.8 percent. Similarly, “our numbers for economic growth are looking relatively strong,” Thompson said. Annual regional retail sales reported at the end of 2013 had risen to $942 million, an increase of 4 percent over the previous year. “As in the past, the bulk of these sales were automobiles and building supplies. The latter is particularly significant because it indicates construction activity.” Recent and ongoing new construction and expansion has included the new courthouse in Augusta and the new Department of Transportation facility under construction as well. NRF Distributors, Inc., has embarked upon an ambitious 50,000 square feet expansion of its flooring distribution center warehouse. Pine State Trading has relocated much of its expanding operation to Gardiner, he said, “and Pine State being awarded the State of Maine liquor contract and marketing contract has certainly boosted our local economy,” Thompson also pointed to numerous downtown Augusta improvements, including new businesses opening up and, thanks to renovations to existing buildings, some inviting new secondand third-floor condos and apartments. Augusta Crossing has become a popular shopping destination, and on Western Avenue, Journal Square has established a banking and retail presence at the former site of the old Kennebec Journal building. More than half a dozen additional retail establishments will be opening soon at the Marketplace at Augusta, which already draws more than 350,000 visitors a year. “Its continued growth has stimulated other retail economic development, such as the Augusta Crossing and Journal Square. Over the years, the Marketplace has been largely responsible for transforming the image of Augusta from a place where laws are made to a venue that is also known for shopping,” Thompson said. Interest in energy alternatives, especially natural gas, continues to grow in the region. MaineGeneral’s new state-of-the-art consolidated health care center is in full swing and efforts to repurpose the old hospital building have begun. Beyond these accomplishments and indicators are the people of the Kennebec. In fact, Thompson has helped to launch an ongoing collaborative effort with the Waterville-based Mid-Maine Chamber of Commerce, in collaboration with MaineGeneral, that is known by that very name: “People of the Kennebec.” The goal is to spotlight and encourage individual wellness, including nutrition and exercise, as a KV Chamber photo feast: Laura Benedict, left, proprietor of the Red Barn and a longtime active Chamber of Commerce member, served up a feast of her Red Barn seafood to a record crowd attending the popular KVCC Business After Hours she hosted in late June. means to seek community well being and economic vitality. The focus is on local, healthy food and lifestyle choices that include regular exercise and recreational activity. “A healthy work force is an effective work force, and the benefits also spill over to families and entire communities,” Thompson said. Thompson and his small Chamber staff are also taking a personal approach to boost the current Chamber “super-membership drive,” enlisting some 80 member volunteers to personally recruit 100 or more new members and boost the total chamber membership to over 700 by the end of October. Hefty rewards for the recruiters include a grand prize trip to the Caribbean, and scores of other prizes. As an incentive, new members are offered a local media advertising package valued at up to $5,000. All Chamber members may take advantage of benefits ranging from educational offerings and health insurance plans to marketing and networking opportunities. The Chamber sponsors some 50 networking events every year, including Business Insider Breakfasts, brown bag lunches, Business After Hours gatherings, Women’s Networking luncheons, the Chamber’s Annual Business EXPO in October and the Annual Awards Banquet every January. Planning has been underway for the Chamber’s upcoming Annual Awards banquet, to take place on Jan. 23, 2015. This will surely be a bittersweet occasion for Thompson, who has announced he will step down from his position as chamber president and CEO next February. “I didn’t invent the Annual Awards program,” Thompson reflected, “but helped over 26 years make it one of my favorite contributions to the Capital business community. It is a program which celebrates hard work, success, employment growth, tax base growth, community involvement and community betterment by businesses and community leaders. Each January, we celebrate organizations and individuals. As many as 950 attendees help celebrate achievements and share stories that are both interesting and inspiring.” Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement 7 Mid-Maine Chamber Major League effort reels in tourists BY NANCY GALLAGHER Correspondent As its major economic development effort for 2014, the Mid-Maine Chamber of Commerce in April entered into a confidential plan with Winnercomm, Inc. to feature central Maine waters on the Outdoor Channel’s “Major League Fishing Summit Cup” show. “Thirty professional anglers fished central Maine lakes for bass, with the angler who caught the most bass fish weight winning a $150,000 grand prize. It’s like having a PGA Tournament … the Tiger Woods of professional fishing in your back yard,” said Chamber President/CEO Kimberly Lindlof. “Major League Fishing’s Summit Cup” showcases the region’s pristine and plentiful fishing waters and propels Chamber marketing to a national level, Lindlof said. Additional and ongoing Chamber programs focused on economic development include its partnership with Jobs for Maine Graduates, a Workforce Practitioners Team and the Chamber’s Business Expansion and Retention Committee. Rewind to January, 2014. Chamber Board member Nikki Desjardin spoke with a member of the Winnercomm production team, recommending that it contact the Mid-Maine Chamber about including mid-Maine in its regional scouting efforts for the site of its next series. He did. While the production company researched a variety of fishing areas in Maine, Lindlof set about assembling 366 bed nights, at a specific price point, in a single location that also had a bar/ restaurant. Big catch: it was for the same late-August period that students return to Colby and Thomas Colleges — and local hotel accommodations are at a premium. Great solution: Best Western Plus, on Upper Main Street in Waterville, agreed to accommodate the entire group. “That kind of solidified it right there, that we were able to do that,” said Lindlof. “We have great fishing in the Belgrade Lakes and China Lake, as well as being able to meet their price point on the rooms.” Maintaining secrecy throughout the negotiation and production periods demanded creative avoidance, coupled with sketchy information. In order to avoid any advance research on the anglers’ part, they were not told their destination until a week before production began. Nor were they told which lake(s) they would fish. They fished a different lake each day, and this “Thirty professional anglers fished central Maine lakes for bass, with the angler who caught the most bass fish weight winning a $150,000 grand prize. It’s like having a PGA Tournament … the Tiger Woods of professional fishing in your back yard. Major League Fishing Summit Cup had the greatest number of sponsors come here (of) any another time they’ve done this series, because people want to come to Maine.” These sponsors hosted nightly banquets and parties at area restaurants during the week of production. KIMBERLY LINdLoF, MId-MAINE CHAMBER PRESIdENT/CEo Contributed photo GONE FISHING: Professional anglers prepare to launch their bass boats for the final day of fishing on China Lake, hoping their total catch will win the $150,000 grand prize. information was so tightly held that “I couldn’t even tell the food caterer until the afternoon before, because we couldn’t risk that getting leaked to the anglers when they picked up their lunches that day,” Lindlof said. Additional contract items required: • A specific size generator to power a production set for program outtakes; • Nearly 400 breakfasts and lunches; • A production assistant; • Hotel security. The Chamber board authorized Lindlof to spend up to $10,000 to secure this contract, with the intent of bolstering area tourism through this national television exposure. She sits on the Kennebec Valley Tourism Council, but was prohibited from telling them in advance of the plan. Winnercomm representatives estimated that they pumped about $150,000 into the local economy during their week of shooting “Major League Fishing Summit Cup,” Lindlof said. This was due in part because, in addition to the anglers and production team, “they had the greatest number of sponsors come here (of)any another time they’ve done this series,” Lindlof said, “because people want to come to Maine.” These sponsors hosted nightly banquets and parties at area restaurants during the week of production. In March, and again in June, Lindlof guided the advance production team on scouting expeditions to potential fishing locations and dining venues. Winslow’s Fort Halifax became the staging area for the show’s leader board, with the Waterville-Winslow Bridge, Hathaway Creative Center and the iconic Ticonic Falls serving as a scenic backdrop. In the show’s final episode, two cast members tour five area landmarks to showcase mid-Maine’s comprehensive tourist appeal. This episode will air nationally on CBS and will illustrate not only the superb fishing, but also the diverse selection of additional activities available to visitors. “There are outdoor recreation opportunities in mid-Maine, but there are also arts and cultural things to do while you’re here as well,” Lindlof said. Episodes will generally air on the Outdoor Channel during the first quarter of 2015, with the Grand Finale airing on CBS during sports prime time, which is about 1 p.m. on a Saturday, she said. The Mid-Maine Chamber of Commerce is open from 9 a.m. to 5 p.m. Monday through Friday, at 50 Elm St., Waterville, Maine 04901. To contact the chamber, call 873-3315, fax 877-0087, consult the website at www.midmainechamber.com, or email Lindlof at [email protected]. 8 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Photo by Susan Varney bridge: Looking toward Skowhegan Island from the Alder Street end of the Swinging Bridge over the Kennebec River. Skowhegan: A romantic destination An “old guy” tells his tale BY SUSAN VARNEY Correspondent Photo by Susan Varney indian: Bernard Langlais’ Skowhegan Indian has been restored and celebrated with a re-dedication ceremony in September. It isn’t Paris and it isn’t Rome, it isn’t even Portland, but it’s home — and it holds its secrets like star-crossed lovers, like a rusty trunk in the attic, like forgotten journals in the back of the town library. Skowhegan is a romantic place. It’s on the mighty Kennebec River, good for wettin’ a line or paddling about; it’s on the Canada Road and there are things to see and places to go . . . if you know where to look,” said the old guy on the stool at the end of the bar. “You don’t need my name, but you can call me Mac,” he continued, “and I like this town. It’s got something for everyone, even a gawl durn Wal-Maht — but for the rest of us it has George’s Banana Stand, the Skowhegan Fair, a farmer’s market, Spice of Life Health food store, the Heritage House with the best soup around, the Old Mill Pub for burgers and beer on the deck over the river, concerts in the Coburn Park and the Indian for meditating on our past.” The Skowhegan Indian was constructed by Bernard Langlais in 1969 and its restoration to its 60- plus-feet of awesomeness was celebrated at the first ever Celebration Of The Arts, featuring a re-dedication ceremony this past September. The Skowhegan Chamber of Commerce sponsored a day-long festival with bands, performers, poetry readings, speeches, blessings and traditional tribal ceremonies, paintings and sculptures. Downtown Skowhegan is fun with its line-up of interesting shops, from the River Roads Artisan Gallery to used clothing and a consignment shop, The Bankery for cakes and pastries, Russakoff Jewelers for fine jewelry, Aubuchon Hardware, Country Crow Primitives and Northern Mattress Furniture, the Paper Klip for office supplies, a tattoo parlor, Bloomfield’s Tavern, an authentic Thai restaurant, Absolutely Graphics, and the Morning Sentinel. Around the corner is Griffin’s and Suzy’s Nails. Line dancing is held Wednesdays at T&B on U.S. Route 201 North, across from Ken’s Restaurant, and Trivia is held there on Thursdays. There is a farmer’s market at the Pick-Up Cafe and, need a car, check out Hight Chevrolet. Travelers can spend the night at the Belmont, Towne or Keyes motels. And don’t forget the Haunted Hayrides every October at the Skowhegan Fairgrounds, (which by the way, has something going on all the time, including horse shows) and a Holiday Stroll every December to celebrate downtown, with late night shopping, a light parade, crafts and Santa Claus! For a bit of history there is the Benedict Arnold Memorial on the Island Avenue, the Margaret Chase Smith Library at 56 Norridgewock Ave., The Skowhegan History House at 66 Elm St., and don’t forget the Skowhegan Drive-In Theater or the Strand Cinema or Lakewood Theater. And for a little bit of old and new there is the Skowhegan Free Library at 9 Elm St. There is even a local brewery, Oak Pond Brewery, Oak Pond Road off U.S. Route 2 near the Skowhegan-Canaan town line. And there are also great shoes at New Balance Shoe Factory Outlet Store at 12 Walnut St. Looking for antiques or used items? Check out Evelyn’s Furniture, 217 North Ave. and Hilltop Antiques, 48 Water St. For outdoor fun there is Lake George Regional Park, U.S. Route 2, a fun look at The Great Eddy, off U.S. Route 2, Coburn Park, on the outskirts of town and the Walking Bridge, which runs between the north Side and south Side of Skowhegan. There also is the Swinging Bridge, which runs between the Island Avenue and Alder Street, the Skowhegan Indian at High Street and Madison Avenue and Walking Trails throughout Skowhegan, including at the end of the Walking Bridget that travels alongside the Kennebec River. Just walking around town, exploring shops or talking to people on a park bench, enjoying the sun on the river, running errands, shopping, or admiring the architecture, meeting up the friends and eating at a local restaurant are all part of the romance of Skowhegan ,Maine. “If you can’t find something fun to do in the county seat of Somerset County, you just aren’t looking hard enough! I just wonder what happened to that wonderful sign on the Empire Grill? No one I ask seems to know. I just haven’t asked the right person yet,” said my friend on the stool at the end of the bar. Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement 9 Photo contributed by Scott Landry Golf help: The 12th annual Chamber of Commerce/Seth Wescott Golf Classic held at Sugarloaf Golf Club in Carrabassett Valley was the best attended tournament in its history. Proceeds fund David S. Robie Scholarship Fund and Wescott’s Level Field Fund, which helps young athletes compete who may otherwise not have the chance. Franklin Chamber’s Sugarloaf Golf Club tournament has best turnout in years Proceeds help youth achieve their dreams BY VALERIE TUCKER Correspondent More than 30 teams competed in this year’s 12th annual Chamber of Commerce/Seth Wescott Golf Classic held at Sugarloaf Golf Club in Carrabassett Valley. Despite the cool conditions, this was the best attended tournament in its 12-year history. “What makes this golf tournament so special, is that 100 percent of the proceeds go toward helping young people achieve their dreams,” said Mike Blanchet, president of the Franklin County Chamber of Commerce. The Chamber’s 50 percent portion from the tournament goes to fund the David S. Robie Scholarship Fund. “Mr. Robie was an active member of the Franklin County Chamber of Commerce, and he helped create the scholarship during his time on the board,” Blanchet said. Robie, also executive director of the NorthStar ambulance and emergency medical services in Franklin County, died in February 2013. He served on several other boards, including the Phillips Micro-Loan Committee, Health Community Coalition, the Phillips Area Community Center, Tri-County EMS and the Hanley Health Leadership Development Alumni Association, the Sandy River Business Association and the Madrid Historical Society and Madrid Cemetery Association. Each year, the Chamber awards $2,000 in scholarships to students from Franklin County. The other half of the proceeds goes to Seth Wescott’s nonprofit organization, “Level Field Fund,” which helps young athletes compete who may otherwise not have the chance. “Helping young people go out and achieve their dreams, then return to their roots in Franklin County defines what Seth Wescott has done and continues to do in his life,” Blanchet said. “The Chamber of Commerce owes a special thank you to him for partnering with us over the past 12 years.” The Chamber of Commerce also partnered with the Small Business Administration, and Coastal Enterprises Inc., to bring together representatives from lending institutions and service providers. This first event of a Meet the Lenders program, on Aug. 26 was held on the University of Maine at Farmington’s campus. Lenders were able to meet one-on-one with small business owners or those looking to start their own business, Blanchet said. “Franklin Savings Bank provided a continental breakfast and helped promote the event,” he said. More than two dozen representatives from area financial institutions and service providers for small businesses met in what Blanchet described as a “speed dating” format. “We had about 13 local business owners in attendance looking for options and information on financing to start or expand their businesses,” he said. Other groups, including the Rangeley Lakes Chamber of Commerce, the Phillips Chamber of Commerce and the Jay-Livermore-Livermore Falls Chamber of Commerce promote similar commercial, industrial, civic and social interests of their local and surrounding communities. Franklin County has developed resources for businesses and self-employed individuals that expand beyond the Chambers of Commerce in the western mountains region. Greater Franklin Development Corp., www.greaterfranklin.com, a nonprofit organization started in 1998, has created employment opportunities in Franklin County by attracting new businesses, assisting local employers, and encouraging entrepreneurship. The Farmington Downtown Association, www.downtownfarmington.com, provides a mechanism for businesses and property owners located in the downtown district of Farmington to improve the downtown economy. The Wilton Group, www.wiltongroup.org, is a similar organization whose goal is to preserve, enhance and promote the unique character of the town. The Flagstaff Area Business Association, www.maineshighpeaks.com, provides information and services for businesses in Kingfield, Carrabassett Valley, Stratton/Eustis, Rangeley and other communities in the High Peaks Region. The Sandy River Business Association, www.phillipsareabusiness.com, has done much to revitalize the economy of the region and to promote and support businesses in the local area. The association has grown in the past year to 75 members, reaching Phillips, Avon, Madrid, Farmington, Wilton and Rangeley. Other resources are available through public and private venues. Coastal Enterprises Inc, www.ceimaine.org, specializes in rural business development and financing. The Maine Department of Economic and Community Development, www.maine.gov/ decd, helps Franklin County towns and businesses access targeted tax relief programs, community block grants and tourism marketing. The Maine Lakes and Mountains Tourism Council, www. mainelakesandmountains.com, offers free guides to western Maine, including places to stay and things to do, such as festivals, hikes, canoe trips, skiing and historical tours. Maine Small Business Development Centers, www.mainesbdc.org, provides services for existing and prospective small business owners, including business feasibility, business plan development, capital acquisition, financial management, marketing and sales, e-commerce, customer service, personnel management and small business strategic planning. The U.S. Small Business Administration, www.sba.gov/offices/district/me/ augusta, is an independent agency of the federal government, and the Maine Career Center’s Wilton and Somerset County offices, www.mainecareercenter.com, provide no-cost employment and training service for workers and businesses. 10 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Thomas College completes $18 Million building expansion Improvements introduce state-of-the-art technology BY WANDA CURTIS Correspondent Thomas College in Waterville recently completed an $18 million expansion, including a new 36,000 square foot academic center that doubles the amount of space used for academics at the college. Housed within the new Harold Alfond Academic Center are eight classrooms, a new library with state-of-the-art technology, a state-of-the-art finance lab with a full size stock ticker and live streaming Wall Street data for business students, a student services office, Jeanie’s Café where students can buy coffee and pastries between classes and more office space. Multiple tall glass windows in the academic center allow for a lot of natural lighting throughout the building. The gleaming gold and silver flooring in the hallways adds a touch of elegance to the building, which has a New York city appearance. Thomas’ academic dean, Dr. James Libby, Ph.D., said that the finance lab is set up to simulate the real work place. “Each computer has two screens,” Libby said. “Students are able to conduct research on one screen and work on projects on the other screen. It simulates the way that stockbrokers’ screens are set up. Students are able to see how well stock prices are doing.” Located next to the finance lab is the student services office where students can receive tutoring. Libby said that Thomas College focuses on “high touch.” He said that with the expansion, they’ve hired six new professors. He explained that their goal is to know their students by name and to personally interact with each of them as much as possible. He said Thomas keeps its classes smaller for that purpose. Thomas College senior Felicity Grant said that President Laurie Lachance makes a genuine effort to acquaint herself with the students. Grant said that since Lachance has come to the school, the school gets better all the time. “I was sitting with a group of my friends in the cafeteria one day and President Lachance sat down with us and asked if we minded if she joined us,” Grant recalled. “I count that a privilege.” Grant thinks the new academic center is great and she’s very excited about Jeanie’s Café, where students can grab a cup of coffee between classes. She’s currently working several part-time jobs to put herself through college and hopes to graduate soon. Lachance said that the physical expansion of the college has been in the planning stages for several years because of Thomas College photos new Harold alfond academic center: Inside is a state-of-the-art finance lab with a full size stock ticker and live streaming Wall Street data for business students, above left, a new library with state-of-the-art technology, above right, and Jeanie’s Café, left, where students can buy coffee and pastries between classes and more office space. There are also eight classrooms and the student services office. projected increases in student enrollment. She said that funds were donated last year, which made construction possible. She said the board decided that another residence hall was also needed. The new Hinman Hall has increased the college’s housing capacity by 108 beds. Academic Programs Also Expanded Lachance attributes increased student enrollment to the expansion of the academic programs. The college added the following new degree programs during the past five years: • B. S. Early Childhood Management • B.S. Hospitality Management • B.S. Information Technology Management • B.S. Security and Cyber Defense • M.S. Ed. Literacy Education • M.S. Ed. Educational Leadership • M.B.A. Healthcare Management • M.B.A. Project Management • M.B.A. Accelerated • M.B.A. Accelerated- Accounting Lachance said that some of the fastest growing programs are the accelerated degree programs. Thomas offers a threeyear business-related Bachelor of Science degree program in which students can complete a traditional four-year program within three years. Students are able to graduate one year earlier, become employable sooner, and save more than 25 percent on their overall tuition. “The students take an extra class each semester and take online classes during the summer,” Lachance said. Students who successfully complete the three-year business degree program may also enroll in the college’s accelerated MBA program and complete both a Bachelor of Science degree and a Master of Business Administration in a total of four years. Students must maintain a 3.4 grade point average during the program. More information regarding those programs can be viewed at www.thomas. eduthree-year-program. Guaranteed Job Program According to Lachance, another drawing card at Thomas College is its Guaranteed Job program. Students who enroll at Thomas as a firstyear student, or who transfer from another school but will earn at least 60 credits and meet the set requirements of the program, are guaranteed to secure a job within six months of graduation. For more information regarding the guarantee, contact Thomas College. Libby said that the goal of Thomas College is to equip its students to find jobs when they graduate. He said the new academic center, with its finance lab that simulates a real life working environment, was designed with that in mind. Libby said that there is a strong emphasis on student retention at Thomas and the faculty works closely with students to help them succeed. President Lachance added that Thomas College is partnering with Jobs for Maine Graduates, a statewide nonprofit that works within Maine’s public schools to help high school students graduate. JMG’s website www,jmg.org states that its mission is “to identify students who face barriers to education, and to guide each one on to a successful path toward continued education, a meaningful career, and productive adulthood.” Lachance said the college is proud to have JMG’s very first college level specialist on the campus this year. For more information regarding Thomas’ partnership with JMG, see the website. Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement 11 Business & Career Center at Waterville library benefits workers and employers Resumes, interview techniques, job fairs are among the offerings BY SUSAN VARNEY Correspondent Are you a job seeker or an employer with a job offer? There is help for both in preparing for, seeking, securing, and/or maintaining employment from Tammy Rabideau, Waterville Public Library Business & Career Center coordinator. After the federally-funded, staterun career center in Waterville closed, the need was filled in 2011 by a business and career center opened at the Waterville Public Library. The program offers workshops for job seekers in resume writing and interview techniques, as well as services for entrepreneurs and business owners. Federal seed money went for books, computers, even chairs when people started using the library for more than borrowing books; Waterville Public Library was expanding its physical footprint and community involvement. “I collect people and bring them to the library,” said Tammy Rabideau, the Business & Career Center Coordinator at the Waterville Public Library. The library offers a resume writing lab every Tuesday with writing experts Bettina Cota, China and Dana Hamilton, Skowhegan. Job Corps, Mid-Maine Chamber of Commerce, Kennebec Valley Community Action Program (KVCAP), Maine Department of Labor, adult education programs and job fairs, along with 10 to 20 participating employers, are all part of the community support team the program provides. Cota works for Waterville Adult Ed, Job Club, TANF and the homeless shelter helping people get back on their feet. “It can be a lifesaving experience, especially for young, homeless, single mothers,” Cota said. “They are often in need of encouragement and knowledge in a kind, welcoming atmosphere. They need help in promoting themselves when they are lacking confidence and feeling “Have you traveled the world? Do you play poker on a competitive level? Did you play a Division 1 sport? Do you have a paper or a book that got published? Get me to want to read your cover letter.” – ADVicE foR NEw JoB SEEkERS fRom A SEASoNED iNtERViEwER BY cARl GiANNoNE, mEmBER, t3 tRADiNG GRoUp llc overwhelmed or need guidance in how to dress for an interview.” A Women Unlimited representative is available by appointment to provide an overview of the organization and how Women Unlimited may be able to serve Maine women, minorities and disadvantaged workers by giving them access to and career support. Stop by the information desk for dates. The Maine Department of Labor assists eligible cases, and can provide financial assistance for training programs to meet employment needs. A MDOL consultant can meet with people at the Waterville Public Library to explore their eligibility by appointment by calling Sharon Labbe at 624-5128 or sharon.a.labbe@ maine.gov. The Local Veterans’ Employment representative, Doug Hudson, is available to help veterans of the U.S. military with job search activities, resume writing and interviewing skills. This service is available weekly by appointment. Contact Doug Hudson at 624-5156 or [email protected]. Women, Work and Community is available to men and women from 1 p.m. to 3 p.m. on the first and third Wednesdays of every month. Reg- Photo by Susan Varney resume: Sarah Sugden, Waterville Public Library director and Bettina Cota discuss developments in the resume lab, where Cota guides people through writing their resumes, cover letters, references, referrals and the best websites to get results. istration is required. Call 680-2603 or stop by the information services desk at the Library to sign-up for the a job search workshop. Essentials of college planning information session or JobCorps information sessions are available throughout the month, as is a Job Fair. Call 680-2603 or stop by the information services desk at the library to find the schedule or to sign-up. The program is more than just resumes, cover letters and references offered by the people at the career center, often it is coaching about attitude and how to dress for an interview and it is about being job ready, being creative and finding a good fit between employer and employee. The program is about finding rewarding work, career opportunities, education, guidance and encouragement. It also is about being good at what you do and getting better, about growing and learning. And finally, it is about finding out who you are, what you want to do, how to get there and how to make a difference. Cota said it is very rewarding when she gets feedback from her workshop or lab people saying they got the job and they thank her for her help. The Business & Career Center offers community members of all ages opportunities to learn more about what is available and how to get there from here, whether you are job seekers or career changers. For more inFormation: Tammy Rabideau, Public Library Business & Career Center Coordinator Waterville Public Library 73 Elm St. Waterville ME 207 680-2611, 680-2603 [email protected] visit www.watervillelibrary.org or you can find it on Facebook. 12 Saturday, November 1, 2014 Business Journal Special advertiSing Supplement Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel KVCC photo kitchen: One of the most exciting developments at the Alfond Campus has been the installation of a state-of-the-art culinary kitchen and cooking studio — unique, stylish facilities placing KVCC’s new degree program in Culinary Arts at the forefront of culinary arts education in Maine. KVCC dramatically expands educational opportunities Hinckley campus becomes a hub for many new programs BY JONATHAN HUMPHREY Public Relations and Marketing Kennebec Valley Community College Kennebec Valley Community College (KVCC) has dramatically expanded opportunities for students this fall with the soft opening of a second campus in Hinckley and the launch of new academic programs in culinary arts and computer systems integration. The Harold Alfond Campus in Hinckley opened Aug. 25 for the fall semester, with more than 500 students taking some or all of their classes at the new location. While still in development, the campus is already having an enormous impact on the College. The 600-acre Alfond Campus is located six miles north of KVCC’s main campus in Fairfield, and is now the hub for academic programs in sustainable agriculture, culinary arts, business, liberal studies, mental health and early childhood education. The transformation of the property has been nothing short of dramatic, as KVCC began a major overhaul of what had once been the central campus of the Good Will-Hinckley School, originally founded in 1889. Acquired in 2012 thanks to a major gift from the Harold Alfond Foundation, the property includes the Averill School building, the Alfond Recreation Center, Moody Memorial Chapel, barns at the former Good Will-Hinckley Farm, sports fields and numerous smaller structures. Extensive improvements to buildings, parking and infrastructure began in 2013. Renovation of the Averill building is now complete, and more than 20 full-time staff and faculty are based there as well as adjunct faculty. Most student support services available at KVCC’s Fairfield campus are being duplicated at the Alfond Campus, including registration, admissions and advising, and library and media center functions. The 120-acre farm has also been revived over the past 12 months. KVCC students in the sustainable agriculture program now get hands-on experience with vegetable production and livestock. Barns are being rehabilitated, greenhouses erected and a welcome center constructed. In its first season, the farm has produced more than 30 varieties of vegetables, fruits and herbs, in addition to organic eggs. Most striking is the new KVCC Center for Farm-to-Table Innovation, a modern classroom and laboratory building that merges the study of agriculture, food technology, culinary arts and food entrepreneurship in a 16,500 square-foot academic facility. Construction of this new building has proceeded quickly, with an expected completion date in November. It contains classrooms, faculty offices, laboratories, a computer lab, an auditorium, a student lounge and an informal learning space. It is designed to take advantage of the latest advances in renewable energy technology and building efficiency practices. One of the most exciting developments at the Alfond Campus has been the installation of a state-ofthe-art culinary kitchen and cooking studio — unique, stylish facilities placing KVCC’s new degree program in Culinary Arts at the forefront of culinary arts education in Maine. The first class of culinary arts students has been using the kitchen since early September, and on a typical day it is filled with savory smells, bustling students in white chef apparel, and the noise of pots, pans and utensils. Students, staff, and faculty are excited by the opportunities at the Alfond Campus. “I really like it here,” said Luci Dow, a student in the Business Administration program who is taking five classes at the new campus this fall. “I like the campus and this building and the history of it all, and I like having all my classes in one place.” Like many in the area, Dow has a connection to the campus — her parents lived as foster parents in one of the Good Will-Hinckley homes there before she was born, and her father remembers working to repair the roof on Moody Memorial Chapel. Her mother, who grew up in Fairfield, visited the campus with her recently and shared many historical facts with her. Steve Savoie, a student in the Sustainable Agriculture program, was equally positive about the Alfond Campus and what it means for his program. “The acquisition and expansion of the Alfond Campus by KVCC is a tremendous leap forward for Maine’s available higher education in the field of sustainable agriculture,” Savoie said. “With this campus and farm, KVCC is plowing new ground toward feeding the good people of this state with local, renewable and sustainable agricultural practices for KVCC, PAGE 13 Business Journal Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Special advertiSing Supplement KVCC CoNTINUEd FRoM PAGE 12 today and tomorrow.” Faculty are also enjoying the new space afforded by the expansion to Hinckley. “We love our classroom,” said Martha Naber, KVCC education program coordinator, who is now based at the Alfond Campus. “The natural light, the dedicated space – it’s wonderful.” Improvements also are underway in the Alfond Recreation Center, where a modern exercise gym, basketball court and racquetball court are now available for students. In spring 2015, there will be two baseball diamonds and an outdoor soccer pitch. Partnering with the Maine Academy of Natural Sciences next door at Good Will-Hinckley, KVCC students now also have access to new outdoor tennis courts. Side offices in the historic Moody Memorial Chapel are also being upgraded and repurposed. The chapel will continue to be available for its traditional uses, including weddings. Improvements on U.S. Route 201 to accommodate the increased traffic associated with the new campus were completed over the summer, including a new turnout lane and entrance. Next up in development at the Alfond Campus is construction of a family laboratory and nature exploration center for the Early Childhood Education program. Ground breaking is expected in November with completion scheduled for April 2015. This new facility will train the next generation of preschool teachers, education technicians, developmental therapists, classroom aides, and child care providers for mid-Maine through practical delivery of family-based interventions that integrate outdoor exploration and healthy living habits. While development of the new campus has dominated the last year at KVCC, advances are also underway at the Fairfield campus, including the launch of a new two-year business program option in Computer Systems Integration, and expansion of other programs including the Electrical Lineworker Technology program. The Fairfield campus now has more space for KVCC’s popular programs in technical trades and health professions, and to expand business and industry training, including nationally-recognized renewable energy programs. For more on KVCC go to kvcc.me.edu. KVCC photo 872-2797 www.kennebeceyecare.com MOST INSURANCES ACCEPTED – On Site Lab – 1 Hour Service (some restrictions may apply) Professional Services – Over 1,200 Frames in Stock – Outside Rxs are Welcome Contact Lenses – We provide full service and supplies. Yeah, We Take That! Peter Paradis, O.D. (Left), Frank Myska, O.D. (Right) Dr. Frank Myska, Dr. Kerry Kaplan and Dr. Peter Paradis Aetna Anthem Harvard Pilgrim Medicare MaineCare Cigna VSP Davis Patient Advocates Tri-Care United Health Care Geisinger Health Saving Account 13 sustainable: KVCC students in the sustainable agriculture program now get hands-on experience with vegetable production and livestock. Barns are being rehabilitated, greenhouses erected and a welcome center constructed. 216 Main Street, Waterville Eye Glasses Saturday, November 1, 2014 Nonprofit Auditing & Taxation Reviewed Compilation Accounting & Financial Statements Closely Held Business Issues 150 Capitol Street, Augusta 623-8401 14 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement The Augusta CareerCenter: A business partner that connects community Agency delivers services to employers, job seekers alike BY JULIE D. RABINOWITZ Director of Communication Maine Department of Labor Special to the Business Journal “I didn’t know you did that” and “Wow, I had no idea you offered so many services.” The staff of the Augusta CareerCenter often hear these comments from both job seekers and employers they meet each day. A service of the Department of Labor, Maine’s 12 CareerCenters offer businesses services that complement the work of the human resource departments and staffing agencies, and connect employers with other programs and information that can help their organization grow. CareerCenter staff have an overall goal of connecting people with employment, but each may have a special focus. Augusta’s staff includes Information Center personnel who work with clients in the computer lab as they search for work. They have Vocational Rehabilitation Services personnel who connect people with disabilities with training and jobs and help employers accommodate workers with disabilities. Plus they offer CareerCenter consultants who provide individualized employment services to Kennebec County job seekers and employers. Employers are often surprised by the breadth of services the CareerCenter provides. It is not the old “unemployment office.” Examples of services include: The Maine Job Bank: a no-charge, Internet-based job matching portal offered through the Maine CareerCenter system. Employers can post job opportunities and reach thousands of community job seekers. Employer postings are then matched with qualified candidates whose profiles employers can review and manage 24/7. Job seekers can enter their profiles detailing their work experience, educational qualifications and specific job titles and preferences for employment. The job seeker will then receive an email notification when their profile is “matched” with an employer posting and receive instruction on how to apply for the posted position. Recruitments and Job Fairs: The Center itself is a community hub for employment activity. The Augusta Contributed photo Agency TeAm: Front row from left, Dawn DeBerry, Supplemental Nutrition Assistance Program consultant; Stacey Hanley, Temporary Assistance for Needy Families consultant; Sharon Labbe, Adult Workforce Investment Act (WIA) and Trade Adjustment Act (TAA) consultant; Bethanie Mazzarro, Youth Workforce WIA consultant. Back Row, from left, Lisa Woods, Adult WIA and TAA consultant; Doug Hudson, Disabled Veterans Outreach Program; Peter Diplock, manager; Jeannie Norton, Reemployment Eligibility Assessment consultant; Keith O”Brien, customer service representative. Not pictured: Rich Oberg, Local Veterans Employment representative; Tom Hagerstrom, Rapid Response consultant; Bob McGorty, Youth Workforce WIA consultant. CareerCenter hosts Job Fairs and individualized employer recruitment events on a regular basis. Hiring Support: The Center offers conference rooms for meetings, interviewing and trainings and help with background checks, labor market information, federal bonding, pre-screening and interviewing. Training and Hiring Assistance and Incentives: Staff can assist with development of on-the-job training and apprenticeship programming, Work Opportunity Tax Credit information, hiring U.S. Veterans or becoming a welfare-to-work training worksite. Opportunities to showcase the hiring process and needs: The Center hosts multiple, on-going workshops in areas such as Basic Computer Skills, Resume Writing, Work Search Skills, Interview Skills, Career Exploration, Working with Criminal Histories, Federal Job Search and CareerCenter Services and Training Orientation to name a few. The Center encourages employer participation in the development and presentation of the content and delivery of the workshops. Information Center: Job seekers and employers can use the computers, CAREERCEnTER, PAgE 15 Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel CareerCenter CONTINUED FROM PAGE 14 copiers, fax machine, scanner and assistive devices (such as a videophone, an Infinity Table, JAWS and screen readers). The Information Center offers computerized vocational batteries, assessments and aptitude testing. The Center provides resource materials about Labor Market Information, Post-Secondary Education and Training programs, resume and cover letter templates and materials to assist employers and job seekers alike in navigating the many employment resources in our community. Social Media Visibility: CareerCenters have embraced social media to assist employment outreach. All CareerCenters have websites through mainecareercenter.com where employer recruitments — at the Center or at the Worksite — are posted, along with listings of available workshops/ orientations, community links, local education and training resource links, special events, contact information and program enrollment information. The Center uses Facebook to promote all job fairs and employer recruitments, as well as to highlight certain positions. All Facebook posts also post to the Center’s Twitter and LinkedIn accounts to generate further exposure. Business Assistance Team: Center staff contact area businesses or respond to employer requests to discuss CareerCenter Services, assess the employer’s needs and determine appropriate steps to address those needs. This may involve connecting the business with area partners such as Manufacturing Extension Partnership, Chambers of Commerce, Small Business Development Center, Kennebec Valley Council of Government, Maine Center for Women, Work and Community, Vocational Rehabilitation or Community Action Programs. A great team supports all of these programs, as well as assists job seekers. The Augusta CareerCenter employs two consultants who work specifically with U.S. Veterans and community employers. One, the local U.S. Veteran’s employment representative (LVER), works directly with Kennebec County employers, helping to identify their specific staffing needs, including the recruitment of employees, identification of skill gaps and resources available to address these needs. The other, the disabled U. S. Veteran’s outreach program (DVOP) representative, works directly with U.S. Veterans encountering barriers to employment and/or U.S. Veterans job seekers between the ages of 18 and 24. Together, these two consultants ensure that U.S. Veterans receive “priority of service” at the CareerCen- ter and that the staff members address employers’ staffing needs. The CareerCenter employs four consultants who provide employment resources including guidance and counseling to specific job-seeking populations. The first works with the Department of Health and Human Services-referred Temporary Assistance for Needy Families (TANF) participants. This consultant works with both area employers and TANF participants to develop unpaid work experiences, similar to an internship, where TANF participants acquire work skills and experience as they transition back into the work community. Another consultant works with individuals receiving food stamps, providing one-on-one guidance in seeking, securing and maintaining meaningful employment. A third consultant provides group and individualized employment assistance through the Reemployment Eligibility Assessment Program to people who are receiving unemployment compensation. Individuals are chosen for this based on their likelihood to collect all 26 weeks of benefits, and are mandated to attend workshops and individualized counseling sessions to assist in reentering the work force. A fourth consultant is part of a “Rapid Response Team” that works with employers and employees when a business is scheduled to encounter layoffs or is closing. Rapid Response meets with employers and their employees to ensure that the law is followed and provides important information to those being laid off on unemployment, training resources and CareerCenter services. The Augusta CareerCenter also employs five counselors to assist adult and youth job seekers encountering barriers to employment. Adult barriers might include low income, disabilities, displaced employment and/or loss of employment due to downsizing or other events beyond the employees’ control. Youth barriers might include a risk of not graduating high school, disabilities, challenging home settings and/or geographic and demographic challenges. These counselors help job seekers develop viable, achievable employment plans, improve academic and job-readiness skill sets, obtain training and education necessary to enter specific job fields and help support the job seeker throughout the job search process. The local CareerCenters have experts and services ready and willing to help address a person’s business needs, whether it’s job postings on the Maine Job Bank, recruitment, interviewing and training, skill assessment and development, job placement and support, reassessing career choices or just someone to talk to who understands. The staff at the Centers are here to serve and connect the community. Drop by or give them a call. Because, yes, we do that! Saturday, November 1, 2014 15 16 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Social media exhibits its strength ALS Ice Bucket Challenge is prime example BY RANDY MOSER Director of Development and Communications Crisis & Counseling Centers, Inc. According to Nielsen — of the famed TV Nielsen Ratings — the challenge received 22.5 million social media mentions between July 1 and Aug. 31. Let’s put that in perspective: Maine’s total population in 2010 was only 1,328,361, according to the Census. At the end of the day, more than 3 million people participated in the challenge, raising more than $100 million dollars for amyotrophic lateral sclerosis (ALS), a charity that had only raised $2.8 million in the same period last year. If you needed a wake-up call about the potential of social media, it came with the force of a cold bucket of ice water. So what is this challenge and how has it changed how we think about doing business, nearly overnight? The idea doesn’t seem earth shattering: The challenge was a viral campaign daring people to dump buckets of ice water on their heads to promote awareness of ALS and raise funds for research. But for some, the challenge is only the tip of an iceberg; proof that social media has finally arrived. Carrie Arsenault, executive director of Children’s Discovery Museum in Augusta, said her team uses Facebook to market to a broader audience who may not have heard about the museum or an event it is hosting. In one case, Arsenault posted a sponsorship opportunity on Facebook and ended up “with more money than we had previously had!” For Heather Pouliot, resource development and communications manager at the United Way of Kennebec Valley, social media allows nonprofits to reach a wider range of people who might be interested in the agencies’ services. “It’s a huge tool for marketing our events and promoting our organization,” she said. “It is also a way to stay in touch with donors and to share information and pictures about the programs they’re supporting.” Rebecca Howes agrees. Howes is the manager of development and public relations at Day One, a South Portland-based nonprofit that helps adolescents with substance abuse and mental health issues. The agency is using social media to engage the general public, supporters of Day One and clients themselves. “We share knowledge about the issues of substance abuse, let the public know about Day One events and ways to support us,” she said, adding that social media is “another tool to communicate what our mission is and the great work we’re doing. “There are so many people on social media now that we’d be missing a huge audience if we weren’t on it.” “The bottom line is, that everyone is on some form of social media these days,” said social media guru Rich Brooks, founder and president of flyte new media, a web design and Internet marketing firm in Portland, Maine. “More than half of Mainers are on social media. Over a billion people are on Facebook or YouTube … you always want to go to where your audience is, and today they’re online and on social media,” Brooks said. Public Relations and Marketing Coordinator Courtney Yeager, of Crisis & Coun- seling Centers in Augusta, said the agency uses social media to communicate the importance of mental health and substance abuse treatment and recovery. The agency, which treats individuals with behavioral health issues, recently organized a 5K road race to honor recovery, and Yeager said Facebook was instrumental in promoting the event. “For a growing percentage of the population, social media is the preferred vehicle of communication because it’s a quick, easy way to stay connected in a casual environment,” she said. “All nonprofits should capitalize on these free and inexpensive platforms as much as possible because social media isn’t a fad — it’s here to stay.” Brooks said advertising on social media has a better return on investment than allocating funds for traditional media, too. “I believe there’s more value … it costs less, you can do better tracking and targeting, and the tools in platforms like Facebook, LinkedIn or Twitter allow you to target your ads in a way that you can’t with COUNSELING, PAGE 17 Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Special advertiSing Supplement Saturday, November 1, 2014 17 COUNSELING ConTInued FRom PAge 16 traditional advertising.” But there are some drawbacks to social media. Facebook has come under scrutiny because it privileges paid advertising. “If you’re on Facebook, you know that your reach has just plummeted from getting 60 percent to 65 percent to only 5 percent to 10 percent of your fans who are seeing your posts,” Brooks said. ”You’re going to have to dedicate money to this … the same way as you would hire a copy writer or PR professional.” All the social media professionals contacted for this story said that developing a social media presence does take time. Brooks said that a key ingredient to success online — in social media as well as blogs — is consistency and regular posting, which does take commitment and time investment. Arsenault said that she knows she needs to devote staff time to social media because “the more we post the more activity we have in the museum.” “Being active and consistent in social media is critical,” Brooks said, adding that volunteers who can “push” content helps boost the online reputation. Contributed photo presentation: Social media guru Rich Brooks, founder and president of flyte new media, a web design and Internet marketing firm in Portland, presents at the Agents of Change Digital Marketing Conference, held every year in Portland. Many small businesses and nonprofits will likely try to redesign another viral campaign. Yeager said the challenge showed a “global phenomenon that speaks volumes about the power of social media today” and Pouliot said it was “a great example of new media fundraising and using the power of social media to an organization’s benefit.” Brooks is equally enthusiastic and suggests that nonprofits and small businesses look at the strategic logic of the challenge. “There will be so many (ALS Ice Bucket Challenge) copycats and I think that ship may have sailed,” he said. According to Brooks, the trick is to tap into some of the elements that made the ALS challenge a success: It was a non-controversial topic, the task was easy to accomplish and simple to document. “That’s part of what drives a lot of virility in the social media space,” he said. for more information: Crisis & Counseling Centers, Inc. 10 Caldwell Road Augusta ME, 04330-5735 Mailing address: P.O. Box 558 Augusta, Maine 04332 207-626-3448 x 1179 or call 207-213-4556 direct 207-621-6228 (fax) 828-989-5129 (cell) [email protected] 18 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Grants, developing a skilled work force and a foreign trade zone lead CMGC efforts Growth Council is a partnership with a common vision BY NANCY GALLAGHER Correspondent The Central Maine Growth Council (CMGC) is an economic development partnership funded by municipalities and businesses sharing a common vision and dedication to regional economic prosperity. It is tasked with pro moting investment, development and relocation opportunities in the municipalities of Water ville, Fairfield and Winslow. “Central Maine Growth Council is going through a period of transition where it’s stepping back and looking at how we deliver eco nomic development regionally,” said interim Executive Director Kimberly Lindlof. In the past year, the Growth Council was instrumental in helping to secure a $100,000 grant for Kennebec Valley Community College in Fairfield, as well as a $300,000 CDBG grant for the Bragdon Farms LLC hay-to -logs project located in the former Harris Baking Company facility in Water ville, Lindlof said. She expects approval of a Foreign Trade Zone Alternate Site framework designation in the near future and has just learned that it has been docketed. The organization is pursuing leads that might be a good fit for that. Another goal is strengthening the CMGC’s membership base with people invested in seeing this region grow by virtue of increased economic activity, Lindlof said. “The Central Maine Growth Council is working with specific businesses to link the strong educational resources that we have in our region with those businesses so they can hire qualified workers,” Lindlof said. “It has become clear people in the region are turning away contracts because we don’t have the workers that can do the specific tasks that need to be done.” As part of its renewed effort to deliver economic development in the most efficient way, the Growth Council will ramp up its level of involvement in linking the work force needs of businesses with the training potential of area educational institutions. The Central Maine Growth Council is located at 50 Elm Street, Water ville, Maine 04901. Business hours are 9 a.m. to 5 p.m. For more information, call 680-7300, fax 877-0087, or consult its website at www.centralmaine.org. Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 19 CENTRAL MAINE MOTORS AUTO GROUP Charles Gaunce, Jr. Central Maine Motors, College Ave., 1935 Charlie Gaunce Chris Gaunce Central Maine Collision Center 30 Airport Road, Waterville Central Maine Chrysler - Dodge - Jeep 300 Kennedy Memorial Drive, Waterville 1935-Charles Gaunce, Jr. and his 2 partners incorporate their business naming it, Central Maine Motors selling Pontiacs, La Salles and Cadillacs at 198 College Avenue 1947-A major addition to the existing facility included a modern service department and body shop 1952-Charles Gaunce, Jr. becomes sole owner of Central Maine Motors 1960-Charlie Gaunce joined his Dad at the dealership 1962-Charlie Gaunce becomes Dealer Principle 1970-Operated Budget Rent-A-Car for the State of Maine 1971-Central Maine Motors began operating a long term leasing company 1975-Peugot was added to the line up 1984-C&G Motors opened in Skowhegan 1985-The existing facility was renovated adding a two story parts department 1991-Central Maine Motors purchases Northeast Dodge-Toyota, moving Pontiac, Cadillac franchises to 420 KMD. 1992-Central Maine Motors acquires a Chrysler-Plymouth dealership and added Dodge combining the 3 nameplates back to the 198 College Avenue 1994-Central Maine Motors purchases a Buick-Oldsmobile-GMC dealership and relocates them to the 420 KMD rooftop, now offering Pontiac, Buick, GMC truck and Toyota at that location 1996-Central Maine Motors purchases a building on 30 Airport Road which becomes a state of the art collision center and a rental department 1997-Chris Gaunce, after working with GM for 4 years moves back to Maine to join the company 1997- Jeep was added to the College Avenue rooftop, now housing Chrysler, Plymouth, Dodge and Jeep 1998-Central Maine Chrysler Dodge Jeep was moved to its new locations at 300 KMD. 1998-The Chevrolet franchise was added to the 420 KMD store, now selling Chevrolet, Pontiac, Buick and Toyota. 2001-A new building was constructed on 15 Airport Road to house the Toyota franchise, Operating as Central Maine Toyota 2005-Central Maine Toyota adds the all new Scion franchise to its line-up 2007-Central Maine Motors Reconditioning Center was opened at 23 Airport Road providing reconditioning services for all of our locations as well as for the general public 2010-Celebrating 75 years as a family owned business while serving the automotive needs of the Central Maine area 2011-Company structure change from two operating companies, to 4 operating companies due to large growth from operations. 2013-Service addition at Central Maine Toyota Complete renovation at Central Maine Motors, including a drive-thru service area. Thank you to all of our customers and employees for your loyalty over the past 80 years. Central Maine Motors - Chevy - Buick 420 Kennedy Memorial Drive, Waterville Central Maine Reconditioning Center 23 Airport Road, Waterville Central Maine Toyota Scion 15 Airport Road, Waterville 20 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Inland Hospital partners with local agencies to combat childhood obesity Let’s Go! 5-2-1-0 program creates incentives BY WANDA CURTIS Correspondent Inland Hospital is partnering with Waterville Parks and Recreation, the Harold Alfond Youth Center and other community agencies again this year, to promote the Let’s Go! 5-2-1-0 program to combat childhood obesity in the greater Waterville area. The local program of events kicks off each year in September. Sara Dyer, director of community relations at the hospital, said that each family that participates receives a passport with a schedule of events that will be held throughout the year. She said that the purpose of the events, which might include a hike or a pool party or cross country skiing, is to teach families healthy lifestyle choices and make them aware of free and low cost local resources that make it easier and fun to be physically active. “The Harold Alfond Youth Center program is only $20 per year for a youth,” Dyer said. According to the hospital’s website, www.inlandhospital.org, the rate of children ages 6-11 who are overweight or obese has nearly tripled. Reports indicate that, “for the first time in history, children born today are likely to live a shorter life than their parents,” she said. Ellen Wells, community wellness team leader at Inland Hospital explained that the Let’s Go! 5-2-1-0 program stresses the need to eat at least five servings of fruits and vegetables each day, spend less than two hours of recreational screen time each day, spend at least one hour involved in physical activity each day and replace sugary drinks with low fat milk or water. She said that a survey of local InLAnD, PAGE 21 Inland photo sugar: Laura Howell, Let’s Go! Kennebec coordinator with Inland Hospital, shows a family how much sugar is in most drinks, including vitamin water. She said that it’s important to learn to read labels. YOUR FACTORY-BUILT HOUSING SPECIALISTS SINCE 1955 Featuring Titan, Commodore, Astro, Modulars, Sectionals, and Single Wides with many options available. Pine View Homes is and always has been a family owned and oriented business providing fine quality and affordable homes for Maine families. We’re here to provide you with the care you deserve when making any large purchase. Pine View Homes’ team of professionals will deliver your home anywhere possible in the state of Maine. Here at Pine View Homes we have many financial contacts who can provide you with the lowest possible interest rates. Trade-ins welcome 499 AUGUSTA ROAD, WINSLOW, MAINE 04901 207-872-6259 or 1-800-464-7463 Fax: 207-873-0348 www.pineview1955.com Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement Inland CoNtINueD From PAGe 20 people who have already participated in the series showed that 83 percent were definitely more physically active now. “They’re also eating healthier foods and drinking more water,” Wells said. Laura Howell, Let’s Go! Kennebec coordinator with Inland Hospital, said that many people are shocked at how much sugar is in most drinks, including vitamin water. She said that it’s important to learn to read labels. “There are 15 teaspoons of sugar in a 20 ounce coke,” Howell said. Inland stresses family involvement in the program by planning events throughout the year in which entire families are encouraged to participate. Wells said that it’s important to educate the entire family regarding the elements of the 5-2-1-0 program because parents are responsible for what their children eat and can play an important role in making sure that their children stay active. She said the No. 1 factor that helps contribute to inactivity among children today is use of computers. “If you looked at a graph over the last 20 years regarding the increase in obesity, you’d see it aligns closely with increased Internet access and cell phone use.” Howell said that a sedentary lifestyle, in general, is what has contributed to increasing obesity among both adults and children in America. “Increased portion sizes and the increased consumption of high fat and high calorie foods found in convenience stores have also contributed to obesity,” Howell said. “We don’t eat like our grandmothers ate.” Wells said that many people are just becoming aware of the impact that obesity has on the work force. She said that obesity has made a dent in the number of adults who are physically fit enough to join the military or to fill various positions in the workplace. Dyer said that obesity also has had a direct impact on health care. She said that the hospital has had to make special accommodations and invest in special lifts to care for patients who are obese in order to prevent employees from getting injured. “In health care, it’s had a huge impact,” Dyer said. According to Dyer, Inland has incorporated 5-2-1-0 throughout its health care system. She said that family practice physicians conduct a health survey with pediatric patients during well-child visits to stimulate discussions regarding healthy habits that can help families live a healthier lifestyle. For more information about Let’s Go!, visit www.letsgo.org or contact Laura Howell 861-3293 or [email protected]. 21 Contributed photo exercise: Each family that participates in the Let’s Go! program receives a passport with a schedule of events that will be held throughout the year, which might include a hike or a pool party or cross country skiing. 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By supporting local small businesses, we can jump start the economy by putting money into the pockets of our hard-working neighbors. Small businesses also are important job creators. More than 60 percent of jobs in rural Maine are created by small employers. According to the Maine Center for Economic Policy, one in seven Mainers is self-employed. Being a business owner can be an incredibly rewarding experience, and a challenging one, too. The Legislature has worked to support the state’s small business owners, from providing innovative financing options through agencies, such as FAME, to providing resources and technical assistance, to reducing red tape. Along with state agencies, many private groups provide great resourc- Rep. CatheRine nadeau, WinsloW es for small business owners and new entrepreneurs taking the first step toward success. If you’re starting a new business or need help with one you already have, be sure to check out these resources below: • The Maine Small Business Advocate works with small businesses to navigate the state’s regulatory system. In order to make sure that your business is in compliance with Maine’s regulatory requirements, you can contact the Maine Small Business Advocate by calling 626-8410 or visiting www.maine.gov/sos/sba. • For anyone who is starting a new business or has questions about licenses or permits, the Maine Department of Economic and Community Development can help you find answers through its Business Answers Program. By visiting www.maine.gov/ businessanswers or calling 1-800-8723838, you can connect with the various state departments and agencies for questions on specific licenses, permits, rules and regulations. • The IRS Small Business Advantage can help you stay compliant with federal tax requirements. Be sure to check out www.irs.gov/Businesses/ Small-Businesses-&-Self-Employed/ Small-Business-and-Self-Employedtax-Center-1 to take advantage of its helpful services. • New entrepreneurs should also check out the Maine Small Business Development Center at www. mainesbdc.org for guidance on cash flow and marketing to start-up companies. It also has an interesting interactive online start-up course available. • Women entrepreneurs can get a head start by using the Women’s Business Centers. Women, including those who are socially or economically challenged, can get business training, coaching and mentoring by visiting www.wbcmaine.org. • The Maine District Office of the Small Business Administration provides guidance in access to capital, counseling and government contracting. Contact the Division of Corporations by calling 624-7752 or email cec. [email protected]. Maine’s economy depends on the success of our local establishments. If you have any questions, please feel free to contact me by emailing [email protected] or call 873-2025. Rep. Catherine Nadeau is serving her first term in the Legislature and represents Winslow and part of Benton. 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Longley Loan Officers: Denise Robinson, Renee Pellerin, Nicole York. Loan Clerk: Sharon Drake. Card Services Manager: Norma Bolduc. Account Manager: Sharon Noel. Member Service Representative: Jane Moroney. Tellers: Kim Havey, Melissa Vasseur, Janna Webb, Penny Lane. Marketing Rep.: John Allen Savings Accounts Checking Accounts Business Products Auto Loans Recreational Loans Mortgages Home Equity Youth Savings Programs ATMs Certificates IRA’s Gift & Travel Cards Visa Debit & Credit Cards Home Banking Mobile Banking Bill Pay Services E-Statements Mobile Remote Capture Financial Planning 135 WALDO AVE., BELFAST • 207-338-5160 Belfast Branch Office: Branch Manager/Loan Officer- Bill Crawford. Member Service Representative-Cheryl Beach. Tellers: Mary Lockhart, Dawna Hustus, Jessica Flood. “Serving Kennebec and Somerset Counties, and areas of Waldo County, including the City of Belfast and the Towns of Belmont, Brooks, Jackson, Knox, Liberty, Monroe, Montville, Morrill, Searsmont, Swanville, Thorndike, Unity, and Waldo!” www.kswfcu.org 23 24 Business Journal Saturday, November 1, 2014 Morning Sentinel Sentinel Whats Happening • Kennebec Kennebec Journal Journal •• Morning Special advertiSing Supplement KVCOG has the whole package: loans, grant help and resources Agency seeks private businesses to help mobilize Kennebec Valley BY NANCY GALLAGHER Correspondent The Kennebec Valley Council of Governments (KVCOG) is a member-driven organization covering Kennebec, Somerset and western Waldo Counties. It serves both municipalities and businesses with an extensive array of services and resources. Municipalities pay a fee to join KVCOG. In return, they may request assistance with planning, ordinance writing, Geographic Information mapping, community development, grant writing, Tax Increment Financing preparation, and economic development plans and strategies. KVCOG is growing these services. “We’re looking at providing some regional services around code en- forcement, assessing (and) economic development,” said KVCOG Executive Director Rosie Vanadestine. With regard to assisting businesses, “We actually have money to lend, and a lot of people don’t know that about KVCOG,” Vanadestine said. Sources include the Economic Development Thinning Hair? BEFORE Hide no more. We offer hair loss solutions that really work. Hair restoration for women and men AFTER We build your confidence back! Call for FREE consultation! 653 Oak Grove Road, North Vassalboro for men & women Call for an appt. today! 207-873-3688 www.hairbuildersme.com Administration, the USDA Revolving Loan Fund and the Finance Authority of Maine (FAME). “We lend to start-up businesses, we lend to high-risk businesses,” Vanadestine said. “Typically there needs to be some sort of job creation or job retention involved in the money we lend.” KVCOG usually partners with a bank to shoulder a portion of a project’s risk. It also partners with other funding agencies such as Coastal Enterprises Inc. (CEI). KVCOG rarely considers, but does not categorically preclude 100 percent funding for a project. In addition to an acceptable credit score, loan eligibility requirements include having a business plan and collateral. Job creation opens the door to grant eligibility, and KVCOG offers grant writing assistance and administration to businesses applying for Community Development Block Grants (CDBG). The EDA has grants for large scale job-creation projects. A benefit of KVCOG’s partnership with the Small Business Development KVCOG, PAGE 25 Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement KVCOG COnTInuED FrOM PaGE 24 Center (SBDC) is having an SBDC counselor onsite. “We’re able to offer business assistance around … business planning, marketing plans, startups and acquisitions, financing and cash flow, operations and personnel management, government procurement (and) international trade,” Vanadestine said. “We are such a great resource for businesses, and what I tell everybody is, ‘start at KVCOG.’ Make us the first call. If we don’t do it, or it can’t be done here, we know who does it and we can hook you up,” she said. KVCOG is responsible for the Comprehensive Economic Development Strategy (CEDS) for this region. As part of a comprehensive CEDS overhaul, KVCOG will examine and evaluate the data, numbers, drivers, projects and implementation in order to better position itself to grow our economy, according to Vanadestine. Vanadestine said that KVCOG is currently reaching out to private businesses for their input in creating a revitalizing strategy focusing on Maine’s assets rather than its weaknesses. In a departure from a traditional SWOTs approach (Strengths, Weaknesses, Opportunities and Threats) a new plan in underway — “Mobilize Kennebec Valley,” as part of an ongoing “Mobilize Maine” initiative, is used instead to identify Maine’s current assets and how to grow them. The “Mobilize Kennebec Valley” initiative listed the area’s unique assets and “boiled those assets down into four categories,” — farms and food production, the natural and built environment, education and work force, and innovation and entrepreneurism, Vanadestine said. This process “is really only successful when the private businesses are at the table. This doesn’t happen through government all the time. We have to really look at a grassroots effort,” Vanadestine said. “We’re looking for people to help not just with the planning and updating of our CEDS, but to also get to the part where we’re doing projects and implementation.” For example, Vanadestine points to broadband accessibility and transportation in rural areas as key drivers to rural business growth. “If there are innovators or entrepreneurs out there, we really want to get them to the table. If there are people that have skills around education or work force, we want them at the table. We’re looking for those local food groups — agriculture is a huge proponent of what we’re focusing on here,” she said. While it may sound like “alphabet soup” is on the menu, KVCOG really wants to set the table with the tools and ideas leading to building an economically stronger region, according to Vanadestine. For more information or to join in moving the regional economy forward, contact the Kennebec Valley Council of Governments at 17 Main Street, Fairfield, Maine 04937, by telephone at 453-4258, by fax at 453-4264, at the website, www.kvcog.org or by email at [email protected]. Office hours are 8 a.m. to 4:30 p.m. Monday through Friday. 25 Contributed photo DIRECTOR: Kennebec Valley Council of Governments Executive Director Rose Vanadestine. Serving Families in Central Maine Since 1887 Proud Member Of Our Community • Locally Owned and Operated Lawry Brothers Funeral Home So many times, it seems that the honored tradition of neighbor helping neighbor becomes lost in daily life. But time and time again, when tragedy occurs in this community, we help our neighbors. At Lawry Brothers Funeral Homes, that philosophy serves as the basis for everything we do. Our business was founded in 1887. From the very first day, we have been as close and ready to help as a good neighbor. We offer our services in order to honor a life that has been lived and to comfort those who grieve. We are serving Greater Central Maine, a proud member of our community, locally owned and operated. 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The question is: what can be done to avoid such situations? Down time can be costly. How long would it take a business to recover, if indeed it proved possible to even get back up and running, business owners may wonder. Now is the time, before these questions arise in crisis mode, to consider the alternatives, according to people knowledgeable about security. Thanks to technological advances, many security solutions that used to be out of reach for most businesses are now accessible and affordable, according to Bob Cayer of Cayer Security. In business for about three decades, Cayer estimates that more than half of local business owners currently use some level of security system. That number is higher than it used to be, but it’s remarkable that as many as half of Maine business owners are at risk, with no security in place, he said. Cayer’s clients include a number of area banks and credit unions that have become more at risk for break-ins and robberies as drug problems have increased. It used to be that financial institutions simply had alarm systems in place to signal an event. These days, law enforcement is looking for information from video surveillance to generate a video verification in order to apprehend the perpetrators. SeCurITy, Page 27 Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement 27 Security COnTInueD frOM PAge 26 “Images in older, analog systems were often grainy, blurry or hard to distinguish,” Cayer said. And simply locating the needed information required poring over hours of videotaped footage. But nowadays, a sharp, high definition image can be accessed in a matter of seconds — and what’s more, it can be copied to a jump drive or DVD in order to share it immediately with authorities. Steve Hayden, vice president and general manager of Main Security Surveillance, agrees that business owners benefit in the long run by taking a proactive approach, rather than hoping for the best — and tempting fate. His company started out in 1972, offering alarm systems, motion detectors and similar technology. While these security measures can still play a role, “our business has evolved into an IT-centric system,” Hayden said. In its role as a managed IT (information technology) service provider, Main Security Surveillance provides a consistent means of maintaining and managing data, he said. A good security system, Hayden said, is advantageous for business owners to address their particular challenges on an everyday basis, not just as a guard against a “what-if.” This could be climate control — whether that refers to the freezer at an ice cream business, or the room where any computer server resides — since optimal temperature and humidity can add years to the life of a server. It could mean asset tracking, to improve inventory control and assist with budget management. The same digital camera equipment now used in surveillance can also be utilized to monitor and analyze customer traffic, for example, so that staffing can perhaps be increased during high volume hours. And there are still a few Maine businesses using paper instead of electronic recordkeeping. In these cases, implementing a simple computer system, regular backups and virus protection can simplify and streamline everyday tasks while also providing security against potential catastrophic loss. Other business owners may be lulled by a false sense of security because they have backups in place. “But have you ever actually checked your backup to see if the data is really there? Is it readable?” Hayden cautioned. Businesses such as Cayer Security and Main Security Surveillance specialize in designing a customized approach for their clients’ needs — one that is sensitive to their budget limitations, as well. They begin with a site visit, to meet the client, assess and discuss the business needs and determine which solutions will best fit. “We compare security to owning and driving an automobile,” Hayden said. “When buying a vehicle, you pay attention to the safety ratings and crash test results. As an owner, you do preventive maintenance such as oil changes and tuneups, on a regular basis. “And as a driver, you never get behind the wheel expecting to have an accident. But you always buckle your seat belt, just in case. Our advice to Maine businesses: put a seat belt on your server.” MACOMBER, FARR & WHITTEN Coverage with a Conscience Insurance Services Since 1848 Business Owners Professional Liability Workers’ Compensation Employment Practices Directors and Officers Bonds and Employee Benefits One Market Square, Suite 201 • Augusta ME 04330 • 623-4575 • www.maineinsure.com Yesterday, Today, and Tomorrow . . . Macomber, Farr & Whitten is Here for You 28 Business Journal Saturday, November 1, 2014 Whats Happening • Kennebec Kennebec Journal Journal •• Morning Sentinel Special advertiSing Supplement Personal branding is a necessary part of business in today’s online world BY NANCY MARSHALL The PR Maven® What is a brand? I can tell you what it’s not. It’s not a company’s logo or a company’s tagline. It’s not the golden arches or the Nike swoosh. It’s not the Michelin man or the Big Green Monster. It’s actually the way that customers and the public think and feel about a company, a product, an organization, or even a person. It’s a visceral feeling, like the feeling of being in love. Some businesses have cultivated such a strong brand attachment with their customers that the relationship is like a romance. Think of people who own Harley Davidson motorcycles. They are so in love with their bikes that they are willing to tattoo the logo on their bodies. When you think about Harley, you think John B. Friel Founder NaNcy Marshall INSURING MAINE FAMILIES AND BUSINESS OWNERS SINCE 1901 Paul Mitchell Bill Mitchell Donna Boutin Lee Cabana James Sanborn Martha Wentworth Bill Rafuse Alison Paine Wendy VanAntwerp Mindy Noonan Laura Rowe Silas Lawry about “riding on the open road, wild and free.” If you own a Harley, you think of the brand as part of your DNA. Sugarloaf has cultivated the same kind of brand loyalty with its guests. People are proud to call themselves “Sugarloafers,” and there is a cult following of skiers and snowboarders who identify with the mountain as an indispensable part of their lives. Just as companies and organizations have brands, each of us as individuals have our own personal brands as well. We choose whether or not to manage and leverage our personal brand in order to make ourselves distinctive and memorable in the marketplace. We need to think long and hard about what makes us stand out from others, and stake our claim to the traits that we want others to remember about us. For example, I am known for being en- thusiastic and passionate about my work, and for being one of the woman pioneers in the public relations field in Maine. I own the registered trademark on the term “The PR Maven,” and I present workshops and talks on PR statewide and nationally. This is part of my identity, and I have staked my claim on these personality traits throughout my career. Just like me, you have a personal brand, whether you are intentional about it or not. People can get a pretty good idea of who you are and who you’re connected to by doing a Google search online and reading about you on various websites, including social media networks such as LinkedIn, Facebook and Twitter. When I meet someone new, I inevitably Google their name and see how they show up on websites and on social media. BRANDING, PAGe 29 ...combines exquisite wood species, expressive door styles and enduring exteriors to create a unique and beautiful statement in your home. Your options include warm woods like maple, oak, alder and cherry or a distinctive wood like quarter sawn red oak or hickory. Select flat panel or raised panel doors styled with elegant lines or graceful curves, understated features or luxurious details. Choose from one of the many combinations of glazes, stains and tinted varnishes that enhance your cabinets’ design and reveal your taste. 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If you haven’t already started, now’s the time to start thinking about how you manage and communicate your personal brand. Personal branding is all about defining your own unique story and what differentiates you from others in your field, then making sure you connect with people who may want to buy your products and services. The more connections you have in your network, the stronger your personal brand will be. This will benefit you when you are trying to sell products or services, seeking out a job reference, or looking for support of a fundraising campaign or political campaign. The stronger your personal network, the stronger your reputation will be and the more successful you will be. In my opinion, a stronger network leads to a happier life. In order to establish your own personal brand and attract the right people into your personal network, start by asking yourself these questions: • If someone is looking to buy what I have to sell, can they easily and quickly find me online? • Is there information on websites and social media that clearly differentiates me from the competition? • Do I have a personal brand that is compelling and attractive to my targeted audiences? • Do I have a large group of followers, friends and fans, who know, like and trust me, and who help spread positive word of mouth about what I am selling? • What am I doing on a daily basis to help others in my personal network ? • Do I and my products or services show up on more than one website if someone Googles me? Do I have a website in addition to a LinkedIn profile, as well as Facebook, Twitter or Instagram accounts? Your brand is a promise you make to deliver on your unique value proposition. If you are true to your brand, then others will be more likely to trust you — it is vital that your brand is authentic. If they don’t trust you, they won’t do business with you. Without trust, there can be no business relationship. As more and more people recognize and connect with your brand, it grows stronger and gains brand equity. This brand equity is your most valuable asset as you build your professional career and, in my view, it adds to personal happiness in life. A brand is a promise that you make to your family, friends, customers, clients, peers and everyone you meet. It is the reason they like you and the reason people trust you. It helps you build your personal network of people who will be there for you when you need them, throughout your lifetime. Nancy Marshall, The PR Maven®, is a graduate of Colby College with an MBA from Thomas College. She founded her agency, Nancy Marshall 29 Communications, in 1993 after having worked at Sugarloaf as director of communications. Today her agency employs 12 professionals out of its Augusta headquarters. She is a past winner of the Edward L. Bernays Award from the Maine Public Relations Council, recognizing the top PR professional in the state of Maine. She is a certified Personal Brand Strategist through Reach Personal Branding of NYC. Her websites are at www. marshallpr.com and www.prmaven. com. A Family Owned Tradition of Good Taste Since 1951 Relax and Enjoy Maine’s Best Coffee! Proud Distributor of Maine’s Best Coffee Flavia Single Cup Brewers and Juice Systems FRED’S COFFEE Proud Distributor of Maine’s Best Coffee & New England Coffee 255 Western Ave., Augusta 1-800-459-5800 622-5800 210 Maine Ave., Farmingdale 1-877-860-5800 582-5800 www.smarteyecare.com 824 Stillwater Ave., Bangor 1-877-427-1291 947-7554 112 Washington St., Oakland 1-800-439-3733 www.fredscoffee.com 30 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Saturday, November 1, 2014 Welcome to End of the Rainbow Alternatives FARMINGTON Natural Vitality, New Chapter, Homeopathics, Bach’s Flower Essences, Isotonix, DermaE, Giovanni, Teas, Juices, Cleansers, Proteins Maine SOMETHING FOR EVERYONE! We offer Massage Reflexology, basic Kinesiology, Rebounder & Inversion as well as other Old and New Age Therapies, Tanning and Full Day Spa We offer Live and Cooked Lobsters, Clams, Haddock, Salmon, Scallops and a variety of other Seafood We have an assortment of deli meats and cheeses as well as wheeled Cabot sharp cheese, wheeled Danish blue cheese, wheeled parmesan 595 Farmington Falls Road We also carry Chicken, Pork, Farmington • 779-0544 Rib Eyes, Porterhouse, T-Bone, Sirloin, Mon.-Sat. 9am-7pm, Sun. 10am-6pm Fresh Ground Hamburger Farmington Motel Enjoy “All of Maine” – We’re ideally located in the western Maine Mountains. Free wireless high speed internet Spacious Rooms Full, Queen and King size Beds Complimentary coffee Cable TV Open 24 Hours 7 Days Non-smoking rooms Handicap accessible Refrigerator and Microwave Offer 5% Discount to AAA members, AARP and U.S. Military 489 Farmington Falls Road, US Rt. 2 & 27 207-778-4680 • 1-800-654-1133 www.farmingtonmotel.com Franklin County FOR ALL SEASONS 249 Farmington Falls Rd. Farmington, ME 778-2884 Open 7 Days a Week Mon - Fri 10 a.m. - 6 p.m. Sat - Sun 10 a.m. - 4 p.m. S HIRETOWN www.shiretownagency.com INSURANCE AGENCY 166 Main St. • P.O. Box 392 | Farmington, Maine 04938 Tel. (207) 778-5282 | 1-888-266-1572 PALMER REALTY 207-778-4444 380 Wilton Road Farmington, ME Residential • Thinking of Buying or Selling? We offer experienced agents who are willing to work for you. CALL TODAY! Commerical • Recreational 207-897-5558 Pitcher Perfect Tire Service “Big, Fat, Tall, Small ~ We do ‘em All” Full Tire Sales and Service 24 Hour Emergency Road Service On Site Calcium Pump Available Monday - Friday 6:30 a.m.-6:00 p.m. Saturday 7:00 a.m.-2:00 p.m. COMFORT SHOE AND FOOTCARE CENTER Safety Shoes & Boots • Utility & Service Shoes • Hiking Boots & Shoes Walking Shoes • Dress Shoes • Sandals • Arch Supports 62 Mercer Road, New Sharon MUCH, MUCH MORE! 207-778-9699 175 Park Street, Livermore Falls • www.pinetreeorthopedic.com TO VIEW CURRENT LISTINGS VISIT: www.countyseatrlty.com OR CONTACT US AT: 207-778-2755 OR [email protected] www.franklincountymaine.org 207.778.4215 Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 Welcome to Belgrade and Oakland MIXED MARTIAL ARTS (MMA) SIGN UP NOW! COME IN Y TODA [email protected] 394 Fairfield Street • Oakland • 465.4201 Open 7 Days • Mon. - Thurs. 4:30 a.m. - 9 p.m. Fri. 4:30 a.m. - 8:00 p.m. • Sat. - Sun 8 a.m. - 4 p.m. Buddies Meats & Groceries & S O N S , I N C Maine Roofing Service Est. 1976 Near Colby College in Oakland, Maine We specialize in 24-gauge standing seam, double-locked, metal roofing specialized colors Residential & Commercial – all types of roofs (207) 873-6353 • (800) 924-6353 • Fax (207) 877-7840 www.dhpinette.com COMPLETE GROCERY STORE Deli • Bakery • Fresh Meat and Produce Ice • Stamps • Greeting Cards ...and best of all FRIENDLY SERVICE! 43 MAIN STREET, OAKLAND, MAINE TELEPHONE: 465-2621 • FAX: 465-7298 STORE HOURS: OPEN 7 DAYS A WEEK Mon. - Sat. 7:30 a.m. - 9:00 p.m. Sunday 8 a.m. - 9 p.m. Mid-Maine Marine Inc. 1-800-649-2628 www.midmainemarine.com 885 Kennedy Memorial Drive, Oakland, Maine 04963 1/2 Mile West of Exit 127, I-95 CALL US FOR A QUOTE TODAY!! 56 Main Street, Oakland, ME 04963 • 207-465-2531 www.higginsandbolduc.com DAY’S REAL ESTATE “The Waterfront Specialists” 262 Augusta Road Belgrade, ME 04917 Office: 207-495-3111 • Toll Free 888-495-3111 web: www.daysrealestate.com email: [email protected] 11 CHURCH STREET OAKLAND, MAINE GENERATORS OF MAINE (207) 465-3340 Land & Lakes Realty www.c21landandlakesrealty.com EACH OFFICE INDEPENDENTLY OWNED & OPERATED Serving the Belgrade Lakes Region 262 Augusta Road Belgrade, ME 04917 207-495-2285 KOHLER® GENERATORS web: www.generatorsofmaine.com email: [email protected] 31 32 Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Business Journal Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 Special advertiSing Supplement 33 ~ BUSINESS PROFILES ~ BEE LINE CABLE BAR HARBOR BANK & TRUST • Contact Information: 227 Water Street Augusta, ME (207) 622-0038 • Contact: James Lacasse VP/Business Banking • Founded: 1887 • Employees: 223 368 Route 3 • Hours: South China, ME Augusta: Mon.-Fri. 8:30 a.m. to 4 p.m. (207) 445-4865 So. China: Mon.-Thurs. 7:30 a.m.-4 p.m. • Web: www.BHBT.com Open until 5:30 p.m. on Friday Saturday 9 a.m.-12 noon • About Us: Make Bar Harbor Bank & Trust your bank and lender of choice! For over 125 years we have been providing financial solutions to businesses in Maine, helping them grow and succeed! Bar Harbor Bank & Trust is local, listening and lending to businesses in Kennebec County. Named one of the 2014 Top 200 Community Banks in the Nation by American Banker magazine. Visit us today, or go online to BHBT.com. Bank with one of the 2014 Best Places to Work in Maine! Member FDIC. What’s on your horizon? BOUCHARD CLEANING & RESTORATION, INC. • Contact Information: Augusta: (207) 623-4454 Waterville: (207) 872-6676 Bangor: (207) 947-4454 (800) 479-6676 • Email: norm.bouchardcleaning@ gmail.com • Web: www.bouchardcleaning.com • Chief Executive: Norman Bouchard • Founded: 1984 • Employees: 16 • Hours: Office: Mon.-Fri. 8 a.m.-5 p.m. On Call 24/7/365 • About Us: We are a 24/7/365 family-owned business. We provide fire, water and mold remediation services. We have qualified technicians to provide all of your carpet and upholserty needs, as well as many other services. CAYER SECURITY SERVICES, INC. • Contact Information: 208 College Ave. Waterville, ME 04901 • Phone: (207) 453-9177 Fax: (207) 453-4115 • Web: www.cayersecurity.com • Chief Executives: Robert L. Cayer, President Cynthia J. Cayer, Vice President • Founded: 1997 • Employees: 8 • Hours: Mon.-Fri. 8:30 a.m.-4:30 p.m. • About Us: We are a locally owned security company providing security services to residential and commercial customers, as well as banks and credit unions throughout the state. Our alarm monitoring center provides 24-hour UL listed monitoring. Our mission is to make every customer a priority by providing quality workmanship and superior customer service. We have over 20 years of experience in the security industry. Our professional technicians are licensed and insured. • Contact Information: 131 Lakewood Road Madison, Me • Phone: (207) 474-2727 (207) 474-0966 • Web: www.getbeeline.com • Founded: 1954, Houlton, ME • Chief Executives: President: Paul Hannigan Vice President and GM: George Allen • Employees: 22 • Hours: Office: Mon.-Fri. 8 a.m.-5 p.m. 24 hr. service 7 days/week • About Us: Bee Line Cable is a Maine based company that is proud to serve the towns of Anson, East Millinocket, Farmington, Industry, Madison, Millinocket, Skowhegan and Wilton. Bee Line Cable’s network covers over 400 miles using the latest State of the Art Hybrid Fiber/Coax System technology providing: HD Cable TV services with DVR, high speed internet, DigiPHONE Service (unlimited long distance), and business data services. The latest technology with that personal touch! CAMDEN NATIONAL BANK • Chief Executive: • Contact Information: Gregory A. Dufour 3 Augusta locations: • Web: www.CamdenNational.com 21 Armory St. • Founded: 1875 (207) 622-8742 • Employees: 500 38 Bangor St. • Hours: (207) 662-8892 Open Online 24/7 or check our 127 Community Dr., Suite 101 website for specific branch hours. (207) 622-3804 • About Us: Camden National Bank is an independent, Maine-based community bank that has been anchoring communities, enriching the lives of Maine people and helping businesses succeed since 1875. With 44 branches from Kennebunk to Jonesport, we provide online and mobile banking, traditional checking and savings accounts, mortgage options, financial planning, and investment, brokerage, and insurance services. Visit us online at CamdenNational.com; 800-860-8821. Member FDIC. Camden National Bank is an Equal housing lender. CENTRAL MAINE MEDICAL CENTER • Contact Information: 300 Main Street Lewiston, ME 04240 • Phone: (207) 795-0111 • Web: www.cmmc.org • Chief Executive: Tina Legere • Founded: 1891 • Employees: 2,100 • About Us: Our services include: Cardiac surgery, angioplasty and electrophysiology program• Minimally-invasive vascular surgery • Orthopaedics Institute of Central Maine; Bariatrics surgery • Maternity, Fertility Center and Neonatal intermediate care unit • Medical oncology, radiation therapy and cancer surgery • Inpatient rehabilitation • Trauma program and LifeFlight of Maine Base • Diabetes • Numerous surgery and medical sub-specialties 34 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement ~ BUSINESS PROFILES ~ CENTRAL MAINE MOTORS AUTO GROUP • Email: [email protected] • Web: www.cmautogroup.com • Chief Executive: Charles R. Gaunce • Founded: 1935 • Employees: 178 • Annual Payroll: $6,500,000 • Hours: Mon.-Fri 8 a.m.-7 p.m. Sat. 8 a.m.-5 p.m. • Contact Information: GM Store: 420 Kennedy Memorial Drive (207) 872-5591 • Chrysler Store: 300 KMD (207) 872-9211 • Toyota Store: 15 Airport Rd. (207) 872-5444 Waterville, ME 04901 • About Us: Automobile sales and service. Chrysler, Dodge, Jeep, Ram, Chevy, Buick, Toyota and Scion. 5 locations, new and used car, truck sales; three service depts., three parts departments, one body shop., reconditioning center and rental department. D.H. PINNETTE & SONS, INC. d/b/a MAINEROOFING • Contact Information: P.O. Box 307 117 Rice Rips Road Oakland, ME 04963 • Phone: (207) 873-6353 (800) 924-6353 • Email: [email protected] • Web: www.dhpinnette.com • Chief Executive: Jane L. Pinnette • Founded: 1976 • Employees: 20 • Hours: Mon.-Fri. 8 a.m.-5 p.m. • About Us: We are a traditionally established company that proactively invests in the specialization of metal residential roofing and all types of commercial roofing, safety training and other applications for industry. Under full license, commercial and residential roofing with a specialization in standing seam metal residential roofing, copper and steel. DURATHERM WINDOW CORPORATION • Contact Information: 720 Main Street Vassalboro, ME 04989 • Phone: (207) 872-5558 (800) 996-5558 • Email: [email protected] [email protected] • Web: www.durathermwindow.com www.yorkspiralstair.com • Chief Executive: Timothy P. Downing • Founded: 1979 • Employees: 74 • Annual Payroll: $2,500,000 • Hours: Mon.-Fri. 8 a.m.-4:30 p.m. • About Us: Custom wood windows and doors, wood spiral stairs, and clean burning fuel from the company’s reclaimed/recycled wood waste. Manufacturer and distributor of custom wood windows and doors. Also manufactures and markets York Spiral Stairs, a line of wood spiral stairs with no center post, as well as the Dura-Brique, a clean burning wood briquette for wood stoves, furnaces and fireplaces. EYE CARE OF MAINE • Contact Information: 325A Kennedy Memorial Dr. Waterville, ME 04901 • Phone: (207) 873-2731 (800) 660-3403 • Web: www.Maine2020.com • Founded: 1922 • Doctors: Steve R. Witkin, M.D. Peter C. Kohler, M.D. James R. Putnam, M.D. Marc B. Daniels, M.D. André J. Witkin, M.D. Helen Bell-Necevski, O.D. Lorie Lepley Parks, O.D. Michael C. Parks, O.D. Ian M. Jones, O.D. • About Us: Eye Care of Maine is an ophthalmology referral and general eye care practice. We provide the most current and comprehensive services in eye care. We also have a stand-alone surgery center. CRISIS & COUNSELING CENTERS, INC • Contact Information: 10 Caldwell Rd. Augusta, Maine 04330 • Phone: (207) 626-3448 CRISIS RESPONSE 1-888-568-1112 or (207) 621-2552 from a cell phone in Kennebec / Somerset counties • Web: www.crisisandcounseling.org • Chief Executive: Lynn Duby, CEO • Founded: 1970 • Employees: 143 • Hours: Crisis response 24/7 Outpatient and Admin: Mon.-Thurs. 8 a.m.-6 p.m., Fri. 8 a.m.-5 p.m. G.E.A.R. Parent Network, varies • About Us: Sole provider of 24-hour crisis response in Kennebec and Somerset counties; outpatient treatment of mental health, substance abuse and co-occurring disorders (Augusta and Skowhegan); mental health treatment for children and adolescents (Augusta); G.E.A.R. Parent Network (statewide); medication-assisted substance abuse treatment (Augusta); and integrated correctional healthcare. delta ambulance • Contact Information: 29 Chase Avenue Waterville, ME (207) 861-4244 • Email: [email protected] • Web: www.deltaambulance.org • Chief Executive: Timothy A. Beals, MBA, EMTP • Founded: 1972 • Employees: 140 • Hours: 24 hours a day, 7 days a week. 10 Cony Road 122 Medical Center Parkway Augusta, ME (207) 623-4900 • About Us: Delta Ambulance is the leading provider of high quality, compassionate emergency services, and non-emergency medical transportation in central Maine, as well as an important regional resource for emergency care, health and safety education and a strong supporter of the community. Winner: Margaret Chase Smith Maine State Quality Award - 2000; Kennebec Valley Chamber of Commerce President’s Award - 2010; Department of Defense/ESGR Pro Patria Award - 2011; MidMaine Chamber of Commerce - Business of the Year Award - 2012. EUROPEAN AUTO SERVICE • Contact Information: 514 Brunswick Ave. Gardiner, ME 04345 • Phone: (207) 582-2302 • Web: www.easmaine.com • Chief Executives / Co-owners: Amy Rees Aaron Murphy • Founded: 2007 • Employees: 4 • Hours: Mon.-Fri. 8 a.m.-5 p.m. • About Us: We specialize in German car repair including BMW, Audi, VW, Porsche, Mercedes-Benz and MINI Cooper. We have the factory level diagnostic computers for each car line we service, and our technicians are extensively trained and experienced. We are also in the customer service business, and encourage our customers to ask questions, speak with the technician that is working on their vehicle, and take an active role in understanding the maintenance and repair requirements of their vehicle. Our low overhead saves our customers money, and we offer a clean comfortable waiting room, as well as free loaner vehicles. FRANKLIN SAVINGS BANK • Contact Information: • Founded: 1868 197-209 Main Street, P.O. Box 825 • Employees: 117 Farmington, ME 04938 • Hours: Lobby and Drive-Up Hours • Phone: (207) 778-3339 vary depending on branch and day of the (800) 284-0752 week. Online banking and bill pay with • Branch Offices: River Valley, Jay, Franklin eBranch, local and statewide Rangeley, Wilton, Skowhegan and Mt. fee-free ATMs with the Maine Cash AcBlue High School cess system and telephone banking with • Web: www.FranklinSavings.com Telebanker are available 24 hours a day. • Chief Executive: See our web page at www.FranklinSavPeter L. Judkins, President and CEO ings.com for current information. • About Us: Franklin Savings Bank is proud to be ranked as The Strongest Bank in Maine by Weiss Ratings every year since 1999 and the only “A” rated bank in Northern New England. Full service banking and financial services through Western Mountain Financial Services. Franklin Savings Bank is a state-chartered Universal Bank with $342.7 million in assets and seven office locations serving west central Maine. Franklin eBranch online banking and Franklin Bill Pay are available free to customers. We are a member of the Maine Cash Access fee-free ATM network. Business Journal Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 Special advertiSing Supplement 35 ~ BUSINESS PROFILES ~ FRED’S COFFEE COMPANY • Contact Information: 112 Washington Street Oakland, ME 04963 • Phone: (207) 872-5824 (800) 439-3733 • Web: www.fredscoffee.com • Chief Executive: Don Boucher • Founded: 1951 • Employees: 22 • Hours: Mon.-Fri. 7 a.m.-5 p.m. • About Us: A family business that has been operating for over sixty years. Fred’s is Maine’s leading supplier of Maine’s Best Coffee, New England Coffee, Flavia single-cup brewers, Douwe Egberts on-demand coffee system and other fine brands. Fred’s provides filtered, point-of-use water coolers for office and workplaces, healthcare and wholesale accounts. In addition, we offer complete juice and soda service. We supply equipment, service and quality products to offices, convenience stores, restaurants, delis, cafeterias, health care facilities and break rooms. We cover the State of Maine and parts of New Hampshire. GIBSON LECLAIR, L.L.C. • Contact Information: 150 Capitol Street Suite 3 Augusta, Maine 04330 • Phone: (207) 623-8401 (800) 639-2150 • Web: www.GibsonLeclair.com • Partners: Jeanne T. Gibson Stephen L. LeClair • Founded: 2003 • Employees: 9 • Hours: Mon.-Fri.- 8 a.m.-5 p.m. • About Us: We offer audit, financial statements, consulting and tax services. Certified Public Accountants specializing in: 1) Non-profit auditing and taxation 2) Business and individual taxation 3) Reviews and compilations 4) Closely held business issues GOVERNOR HILL MANSION • Contact Information: 36 State St. Augusta, me • Phone: (207) 622-6235 • Web: www.governorhillmansion.com • Chief Executive: Geoff Houghton • Founded: 2009 • Employees: 10 • Hours: Open 7 days • About Us: Beautiful 1901 Federal-style mansion faithfully kept in original condition. Available for conferences, meetings, weddings, and all other banquets and events. Accommodates 15-250 people with multiple room flexibility. Modern audio-visual services. Catering breakfast, lunch or dinner seven days a week. HAMMOND LUMBER COMPANY • Contact Information: Route 27, P.O. Box 500 Belgrade, ME 04917 (207) 495-3303 1-800-HEY-BELG • Auburn, Bangor, Boothbay Harbor, Brunswick, Damariscotta, Fairfield, Farmington, Greenville, Pemaquid, Portland, Skowhegan and Wilton. • Email: [email protected] • Web: www.hammondlumber.com • Chief Executive: Donald C. Hammond • Founded: 1953 • Employees: 430 • Hours: Mon.-Fri. 7 a.m.-5 p.m. Saturday 8 a.m.-12 p.m. • About Us: Family-owned building materials retailer that supplies materials to home owners and contractors throughout New England. Branch stores in Auburn, Bangor, Belgrade, Boothbay Harbor, Brunswick, Damariscotta, Fairfield, Farmington, Greenville, Pemaquid, Portland, Skowhegan and Wilton. Free on-site estimating, computer design help, kitchen and bath centers, Maine Pine Log Homes, Shoremaster Docks, free delivery. GHM INSURANCE AGENCY • Contact Information: 51 Main Street Waterville, ME 04901 (207) 873-5101 34 Center Street Auburn, ME 04210 (207) 689-9171 • Email: [email protected] • Web: www.ghmagency.com • Chief Executives: Bill and Paul Mitchell • Founded: 1901 • Employees: 28 • Hours: Mon.-Fri. 9 a.m. - 4:30 p.m. (24-hour claim service) Evenings and weekends by appointment. • About Us: Personal insurance, business insurance, employee benefits, life, health, disability, long-term care insurance, and bonding. A family-owned independent insurance agency providing exceptional service, competitive insurance rates, loss control and 24-hour claim service to individuals, families and business owners throughout Central Maine. GOLDEN POND WEALTH MANAGEMENT • Contact Information: 29 Silver Street Waterville, ME 04901 • Phone: (207) 873-2200 • Email: [email protected] • Web: www.goldenpondwealth.com • Chief Executive: Brian Bernatchez, CFP® • Founded: 1996 • Employees: 7 • Hours: Mon.-Thurs. 8 a.m.-4:30 p.m. Fri. 8 a.m.-4 p.m. • About Us: Investment Management and Financial Planning. Independent financial services firm providing comprehensive wealth management services to families and institutions throughout Maine. HAIRBUILDERS • Contact Information: 653 Oak Grove Rd. No. Vassalboro, ME • Phone: (207) 873-3688 • Web: www.hairbuilders.com • Chief Executive: Beth Morse • Founded: 1989 • Employees: 2 • Hours: Tues., Thurs., Fri. 8 a.m.-5 p.m. Wed. 11 a.m.-8 p.m. Sat. 8 a.m.-? • About Us: Hair restoration for women and men. Hair loss solutions, free consultations. Hair salon, cuts, color, perms, style, maincures, pedicures, tanning. HAMMOND TRACTOR COMPANY • Contact Information: Exit 132 W. off I-95 216 Center Rd Fairfield, ME 04937 (207) 453-7131 •Route17,Union •Route121,Auburn • Email: [email protected] • Web: www.hammondtractor.com • Vice President: Dave Hammond • Founded: 1983 • Employees: 85 • Hours: Mon.-Fri. 7:30 a.m.-5 p.m. Sat. 7:30 a.m.-12 p.m. • About Us:JohnDeereandKubotafarm,gardenandturfequipment. NewEngland’slargestfarmandgardenequipmentdealership.Fullproductsupport atall3locations. 36 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement ~ BUSINESS PROFILES ~ HIGGINS & BOLDUC AGENCY, INC. • Contact Information: 56 Main St. Oakland, ME 04963 • Phone: (207) 465-2531 • Email: [email protected] • Web: www.higginsandbolduc.com • Chief Executive: Matthew Marquis, President • Founded: 1940 • Employees: 7 • Hours: Mon.-Fri. 8:30 a.m.-4:30 p.m. • About Us: We are a family owned insurance agency offering all lines of personal, commercial, life and health insurance. We specialize in providing exceptional customer service. INLAND HOSPITAL • Contact Information: 200 Kennedy Memorial Drive Waterville, ME 04901 • Phone: (207) 861-3000 • Web: www.inlandhospital.org • Provider Finder Service: 1-800-914-1409 • Chief Executive: John Dalton, President/CEO • Founded: 1943 • Employees: 750 • About Us: Inland is a dynamic healthcare organization where patients and their families always come first. Services include: compassionate and respectful care, primary care providers in Waterville, Fairfield, Oakland, Madison, North Anson and Unity, private inpatient rooms, a full range of outpatient and diagnostic services, family birthing center, cardiology, neurology, OMT, podiatry, rheumatology, wound care, diabetes and nutrition services, OB/GYN care, emergency care with on-site helipad, orthopedics, rehabilitation, and specialty clinics. Lakewood, located on the Inland campus offers skilled nursing, dementia and long-term care. Inland is a member of EMHS. HUHTAMAKI • Contact Information: 242 College Ave. Waterville, ME 04901 • Phone: (207) 873-3351 • Web: www.huhtamaki.com • About Us: Huhtamaki is one of the world’s largest packaging companies and one of the few truly global players. Our focus and expertise is in paper, plastic, films and molded fiber. We offer products from stock, custom designs as well as total packaging systems and solutions. JOSEPH’S MARKET • Contact Information: 74 Front Street Waterville, ME 04901 • Phone: (207) 873-3364 • Email: [email protected] • Web: www.josephsmarket.net • Chief Executive: Thomas J. McAdam • Founded: 1960 • Employees: 400 • Web Address: www.kbhmaine.org • About Us: A non-profit organization of mental health and substance abuse specialists, with facilities in Waterville, Augusta, Skowhegan and Winthrop; provides mental health, behavioral health and substance abuse services for adults, children and families in Kennebec, Somerset and Waldo counties. KBH offers adult, child, and family counseling; psychiatric, home-based and school-based services, community integration and substance abuse services; independent and supported housing; and a vocational clubhouse program. KENNEBEC FEDERAL SAVINGS • Contact Information: • Founded: 1936 70 Main Street • Employees: 22 Waterville, ME 04901 • Hours: • Phone: (207) 873-5151 Main St.: Mon.-Fri. 8:30 a.m.-4:30 p.m. Branch Office: Washington St. Drive Up: 11 Washington St., Waterville Mon.-Thurs. 8 a.m.-5 p.m. (207) 873-3539 Fri. 8 a.m.-5:30 p.m. • Email: [email protected] Sat. 8:30 a.m.-1 p.m. • Web: www.kfsavings.com Washington St. Lobby: • Chief Executive: Mon.-Fri. 8:30 a.m.-4:30 p.m. Allan L. Rancourt, President/CEO Sat. 8:30 a.m.- 1 p.m. • About Us: Federally chartered mutual savings and loan association, headquartered in Waterville, Maine. Residential mortgage specialists: VA, MSHA, RD, construction, conventional, home equity. Unique banking options: KFS Rewards Checking, KFS Tunes Checking, Easy Saver CDs & IRAs. Safe deposit boxes. Online banking, bill payment, e-statements, and mobile banking. • Chief Executive: Kevin P. Joseph • Founded: 1925 • Employees: 11 • Hours: Mon.-Fri. 8 a.m. to 6 p.m. Sat. 8 a.m.-5:30 p.m. Closed Sundays • About Us: We carry ONLY U.S.D.A. Inspected AND Graded Meats along with a complete line of produce and deli items. We also carry a select line of Grocery items to compliment all your dinner needs. kennebec eye care, p.a. kennebec beHAVIORAL HeALtH • Contact Information: 67 Eustis Parkway Waterville, ME 04901 • Phone: (207) 873-2136 or 1-888-322-2136 • Chief Executive: Ray McMullin, Plant Manager • Founded: 1903 • Employees: 480 • Hours: 24 hours a day, seven days a week • Contact Information: 216 Main Street Waterville, ME 04901 • Phone: (207) 872-2797 • Web: www.kennebeceyecare.com • Founded: 1955 • Chief Executive: Dr. Frank Myska, O.D. • Employees: 11 • Hours: Year round: Mon., Tues., Thurs, Fri. 8-5 Wed. 9-5 Nov.-May: Saturdays, 8-noon Evenings: call for appointment • About Us: Medical and routine eye care, contact lenses, spectacle frame and lenses. In-house lab makes photochromic, glare-free, high index and aspheric lenses. One hour service available, some restrictions apply. kennebec medical consultants • Contact Information: 13 Railroad Square Suite 2 Waterville, ME 04901 • Phone: (207) 877-9562 Fax: (207) 877-9560 • Chief Executive: Jerald E. Hurdle, DO • Founded: 2011 • Employees: 4 • Hours: Mon.-Thurs. 8 a.m.-3 p.m. Fridays: 8 a.m.-12 p.m. • About Us: Dermatological Disease, Acne, Skin Cancer, Psoriasis, Eczema, Atypical Moles, Hair Disease, Nail Disease, Blu-u Therapy, Botox, Laser Treatment, Seasonal Allergy Testing, Colorectal Disease, Genital Warts, Rectal Bleeding, Irritable Bowel Disorder, Inflammatory Bowel Disease, Pelvic Floor Rehabilitation, Hemorrhoids, Colonoscopy and Constipation. We accept Medicare and all major insurance plans. Business Journal Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 Special advertiSing Supplement 37 ~ BUSINESS PROFILES ~ KENNEBEC PHARMACY & HOME CARE • Contact Information: 43 Leighton Road Augusta ME • Phone: (207) 626-2726 (888)-463-8083 • Web: www.kennebecpharmacy.com • Chief Executive: Mike Nowak • Founded: 1995 • Employees: 110 • Hours: Mon.-Fri. 8 a.m.-5 p.m. Sat. 9 a.m.-1 p.m. (retail store only) • About Us: Medical supplies, home infusion & respiratory services, compounding, men’s & women’s health. KENNEBEC VALLEY CHAMBER OF COMMERCE • Chief Executive: Peter G. Thompson President & CEO • Founded: 1932 • Employees: 4 • Hours: Mon.-Fri. 8:30 a.m.-5 p.m. • Contact Information: 21 University Drive P.O. Box 676 Augusta, ME 04332-0676 • Phone: (207) 623-4559 Fax: (207) 626-9342 • Email: [email protected] • Web: www.AugustaMaine.com • About Us: Business promotion,economic development and public information services. More than 600 Capital Area businesses and organizations form this association. Goals are economic and community development, support of a good business climate and a high quality of life in the southern Kennebec Valley region. KMD PLAZA • Contact Information: 270 Kennedy Memorial Dr. Waterville, Me 04901 • Phone: (207) 873-5101 • Web: www.kmdplaza.com • About Us: Enterprise Papa John’s Pizza Dairy Queen Beltone Windsor office: (207) 445-2076 (800) 660-2111 KENNEBEC VALLEY COMMUNITY COLLEGE • Contact Information: 92 Western Ave. Fairfield, ME 04937 • Phone: (207) 453-5000 • Web: www.kvcc.me.edu • President: Dr. Richard Hopper • Founded: 1969 • Employees: 237 104 full-time 133 part-time • Hours: Mon.-Thurs. 8 a.m.-5 p.m. Fri. 9 a.m.-4 p.m. • About Us: Offering two-year associate degrees and one year certificate programs, unique programs, opportunities to transfer credits to four-year colleges and universities, online classes, professional development courses. KSW FEDERAL CREDIT UNION • Chief Executive: Bill Mitchell • Founded: 2001 • Hours: Varies by business Armed Forces Recruiting Amcomm/Verizon Sam’s Italian Foods Community Oxygen LAWRY BROTHERS FUNERAL HOME • Contact Information: Main office: 107 Main St. Fairfield, ME 04937 (207) 453-6049 (800) 660-2111 KENNEBEC SAVINGS BANK • Contact Information: • Email: [email protected] 150 State Street • Web: www.kennebecsavings.com P.O. Box 50 • Chief Executive: Augusta, ME 04332 Andrew E. Silsby, President • Phone: (207) 622-5801 • Founded: 1870 • Branch Offices: • Employees: 110 226 Main St., Waterville • Hours: (207) 872-5563 Lobby: Mon.-Fri.: 8 a.m.-4 p.m. 84 Main St., Winthrop Drive-up: Mon.-Fri.: 7:30 a.m.-5:30 p.m. (207) 377-5801 KSB Anytime: 24-hour electronic 1 Northern Ave., Farmingdale banking centers in Farmingdale, (207) 588-5801 Augusta and Manchester. • About Us: State chartered community bank. Residential mortgages, construction loans, commercial loans, personal, business checking, regular savings, certificates of deposit, IRAs, safe deposit boxes, clubs, home equity and personal lines of credit, installment loans, credit cards, investment management and trust services. • Web: www.lawrybrothers.com • Chief Executive: Jeffrey A. Forsythe • Founded: 1887 • Employees: 8 • Hours: Mon.-Fri. 8 a.m.-5 p.m. Anytime by appointment 24 / 7 / 365 • About Us: Funeral Services; Cremation Services; Pre-arrangement Services. • Contact Information: • Chief Executive: Deserée A. Gilman 222 College Ave. • Founded: 1954 Waterville, ME 04901 • Employees: 21 (207) 872-5602 • Hours: Drive-Up: Branch office: Mon.-Fri. 8 a.m.-4:30 p.m., 135 Waldo Avenue (Wtvl. Drive-up is open until 6:30 p.m. Belfast, ME 04915 on Thursdays) (207) 338-5160 Both Lobbies: • Web: www.kswfcu.org Mon.-Fri. 9 a.m.-5 p.m. • Facebook: www.facebook.com/kswfcu • About Us: Description of services/products: Founded in 1954, KSW FCU offers convenient banking solutions for those who live, worship, or attend school in Kennebec and Somerset County and recently to areas of Waldo County. KSW FCU offers Savings, Checking, Business Products, Auto Loans, Mortgages, Home Equity, Youth Savings Programs, ATMs, Certificates, IRA’s, Gift & Travel Cards, Visa Debit & Credit Cards, Home Banking, Mobile Banking, Bill Pay Services, E-Statements and Mobile Remote Capture. Financial Planning is also available. MACOMBER FARR & WHITTEN • Contact Information: One Market Square Suite 201 Augusta, ME 04330 • Phone: (207) 623-4575 • Web: www.maineinsure.com • Founded: 1848 • Employees: 12 • Partners: John Finnegan, President David Gingras, Vice President Peter Gingras, Vice President Lynn Quirion, Vice President Lisa Kneeland, Vice President • Hours: 8 a.m-5 p.m. • About Us: Businessowners, professional liability, workers’ compensation, employment practices, directors and officers, bonding. Employee benefits, Medical, Dental, Life and Disability and all personal lines coverage. 38 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement ~ BUSINESS PROFILES ~ MAIN SECURITY SURVEILLANCE • Contact Information: 36 Anthony Ave. Suite 102 Augusta, ME 04330 • Phone: (207) 622-8716 (800) 992-8090 • Email: [email protected] • Web: www.mainsecurity.net • Chief Executives: Chairman: Rick Rockwell, Partners: Steve Hayden & Ben Towle • Founded: 1972 • Employees: 24 • Hours: Monitoring 24/7 Office Hours: Mon.-Fri. 8 a.m. to 8 p.m. • About Us: Complete Residential & Commercial Security and Surveillance Company. 24/7 Monitoring for Burglary, Fire, and Environmental concerns. We also specialize in camera surveillance & CCTV for remote or local monitoring. MSS also features a full Computer Security Division for all your IT and Infrastructure needs from servers to desktop support and protection. MAINE STATE CREDIT UNION • Contact Information: • 200 Capitol St. Augusta 623-1851 • 162 Hospital St., Augusta 621-6060 • 81 Grove St., Waterville 873-5159 • Web: www.MaineStateCU.org Facebook: www.Facebook.com/MaineStateCU • Chief Executive: Normand R. Dubreuil CCUE, CCE President/CEO • Founded: 1935 • Employees: 74 • Hours: Hours vary by office location • About Us: Maine State CU was founded in 1935 to provide convenient and affordable financial services to State employees and their families. Since then, MSCU has expanded their field of membership and service area to also include those who live, work, worship or attend school in Kennebec and Somerset Counties. Today they serve over 25,000 members statewide with savings accounts, checking accounts, a rewards checking account, mortgages, home equity lines of credit, auto loans, personal loans, fuel loans, credit cards, IRAs, HSAs and Certificates of Deposit. MAINE-LY ELDER CARE • Contact Information: 28 Center St. Oakland, ME 04963 • Phone: (207) 465-3249 • Web: www.maine-lyeldercare.com • Chief Executive: Denise Rogers-Stevens, RN • Founded: 1999 • Employees: 100 • Hours: Mon.-Fri. 8 a.m.-5 p.m. • About Us: Maine-ly Elder Care provides Quality of Life Solutions to the people and communities we serve. We provide nursing, personal care by Christian caregivers, homemaking, transportation and home maintenance and repairs. MID-MAINE CHAMBER OF COMMERCE • Contact Information: 50 Elm St. Waterville, ME 04901 • Phone: (207) 873-3315 • Email: customerservice@ midmainechamber.com • Web: www.midmainechamber.com • Chief Executive: Kimberly N. Lindlof President & CEO • Founded: 1912 • Employees: 4 • Hours: Mon.-Fri. 9 a.m.-5 p.m. • About Us: Mid-Maine Chamber of Commerce is dedicated and committed to promoting, educating and advocating for business prosperity and regional economic improvement. Annual Payroll: $146,207. Business to business promotional organization and visitors’ center with public bathroom. MAINE NATURAL GAS • Contact Information: 9 Industrial Parkway Brunswick, ME 04011 • Phone: (207) 729-0420 Toll free: (877) 867-1642 • Web: www.mainenaturalgas.com • Chief Executive: Brian Hawlley • Founded: 1995 • Employees: 17 • Hours: Mon.-Fri. 7:30 a.m.-4 p.m. • About Us: We deliver natural gas through our local pipeline networks in Windham, Gorham, Freeport, Pownal, Brunswick, Topsham, Bath and Augusta. Mainegeneral HealtH • Contact Information: 35 Medical Center Parkway Augusta, ME 04330 149 North Street 30 Chase Avenue Waterville, ME 04901 • Email: [email protected] • Web: www.mainegeneral.org • Chief Executive: Chuck Hays • Founded: 1898 • Employees: 4,226 • Hours: 24 hours a day, 7 days a week • About Us: Health care services - the state’s third-largest health care system, MaineGeneral is an integrated not-for-profit organization with a range of services that includes: a 192-bed acute care medical center in Augusta; a comprehensive outpatient center in Waterville; a cancer treatment center which was the first center in Maine to earn the Quality Oncology Practice Initiative (QOPI®) certification; primary care and specialty physician practices; mental health and substance abuse services; long-term care facilities; rehabilitation; home health care and hospice services; special care for patients with memory loss; community outreach; and retirement living options. MCCORMACK BUILDING SUPPLY • Contact Information: 8 Lithgow Street Winslow, ME 04901 • Phone: (207) 873-6467 • Email: [email protected] • Chief Executive: Duane Farnham • Founded: 1979 • Employees: 18 • Hours: Mon.-Fri. 7 a.m.-5 p.m. Sat. 7 a.m.-1 p.m. • About Us: Lumber and building materials retailer. McCormack Building Supply is a full service lumber yard offering everything you need to complete your construction project no matter how large or small. We have a full line kitchen and bath center on site. We offer free estimating, computer aided kitchen and bath design, and free local delivery. BRIAN J. MORIN, DMD, MMSc, pA • Contact Information: 325-D Kennedy Memorial Drive Waterville, ME 04901 • Phone: (207) 872-2094 • Web: www.morinorthodontics.com • Chief Executive: Brian J. Morin, DMD • Founded: 1994 • Employees: 4 • About Us: Quality orthodontic treatment for children and adults. Other locations are Skowhegan and Farmington. Business Journal Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 Special advertiSing Supplement 39 ~ BUSINESS PROFILES ~ PFBF, CPAs NORTHEAST LABORATORY SERVICES • Contact Information: 227 China Rd. Winslow, ME 04901 • Phone: (207) 873-7711 (800) 244-8378 • Branch Office: 999 Forest Ave. Portland, ME 04103 • Email: [email protected] • Web: www.nelabservices.com • Chief Executive: Rodney “Beau” Mears • Founded: 1972 • Employees: 70 • Hours: Mon.-Fri. 8 a.m.-5 p.m. • About Us: Biotechnology, environmental and food analytical services. Provides microbiological products to pharmaceutical, biotech, food and clinical markets. Provides comprehensive biological and radiological analysis to individuals, industries and government agencies. PENNY HILL PARK • Contact Information: 295 Kennedy Memorial Dr. Waterville, ME • Phone: (207) 873-5101 • Web: www.295kmd.com • About Us: Edward Jones Goodwill Industries / Lifeworks • Chief Executive: Bill Mitchell • Founded: 2012 • Hours: Varies by business First Choice Pregnancy Mix 107.9 Inland Hospital Waterville Women’s Care PRIME FINANCIAL, INC. • Contact Information: 753 West River Rd. Waterville, ME 04901 • Phone: (207) 877-9450 • Web: www.primefinancial.biz • Chief Executive: Roland Fournier • Founded: 1985 • Employees: 6 • Hours: Mon.-Fri. 8 a.m.-5 p.m. • About Us: Financial Planning, Investments, Retirement Planning, Life Insurance, Health Insurance* (*not offered through INVEST). Registered Representative of INVEST Financial Corporation, member FINRA/SIPC, and its affiliated insurance agencies offer securities, advisory services, and certain insurance products and are not affiliated with Prime Financial, Inc. SEBASTICOOK VALLEY HEALTH • Contact Information: 447 N. Main St. Pittsfield, ME 04967 • Phone: (207) 487-4000 TTY: (207) 487-4590 • Web: www.SebasticookValleyHealth.org • Chief Executive: Teresa P. Vieira, SVH President/CEO and EMHS Senior Vice President • Founded: 1963 • Employees: 348 • Hours: Hospital - 24/7 • About Us: Not for profit critical access hospital with Surgical Services, including total joint replacement, Podiatry Services, including foot and ankle surgery, modern private/semi-private inpatient rooms in a quiet rural setting, Emergency Services (emergency department, ambulance service, helipad), Specialty Physicians, Diagnostic Services, (CT, MRI, Nuclear Medicine, Ultrasound, Digital Mammography, Bone Density Screening), Full Service Laboratory, Women’s Health Center, Diabetes and Nutrition Clinic, Cardiac Rehabilitation, Sleep Study Center, Rehabilitation Services in Pittsfield and Newport, Respiratory Services, Transportation Services for outpatients, Occupational Medicine, Community Health and Education, SVH Family Care in Clinton, Newport, and Pittsfield. EMHS Member. • Contact Information: 46 FirstPark Drive Oakland, ME 04963 (207) 873-1603 259 Front St. Bath, ME 04530 (207) 371-8002 • Web: www.pfbf.com • Chief Executive: James P. Boulette, CPA • Founded: 1984 • Employees: 18 • Hours: Monday-Friday 8 a.m.-5 p.m. • About Us: Certified Public Accountants and Business Advisors, specializing in business valuations, corporate and individual tax preparation, audited, reviewed and compiled financial reports, estate and tax planning services, QuickBooks support and training. PINE VIEW HOMES, INC. • Contact Information: Augusta Rd., Rte. 201 Winslow, ME 04901 • Phone: (207) 872-6259 (800) 464-7463 • Web: pineview1955.com • Founded: 1955 • Chief Executives: Michael S. Ayer and Tracy J. Ayer • Employees: 22 • Hours: Closed Mondays Tues.-Sat. 8 a.m.-5 p.m. Evenings and Sunday by appointment • About Us: Factory-built homes, modular sales and service; rentals with option to buy. Pine View Homes provides factory-built and modular homes. Statewide delivery and set-up. Third generation ownership has provided energy-efficient, affordable homes throughout Maine. REDINGTON-FAIRVIEW GENERAL HOSPITAL • Contact Information: P.O. Box 468 46 Fairview Avenue Skowhegan, Maine 04976 • Phone: (207) 474-5121 • Web: www.rfgh.net • Chief Executive: Richard Willett • Founded: 1952 • Employees: 550 • Hours: 24 hours, 7 days a week • About Us: Provides a full range of health care services including internal medicine, family medicine, pediatrics, OB/GYN, neurology, gastroenterology, endocrinology, general surgery, and emergency medical services. RFGH is an independent, non-profit, critical access community hospital providing quality, comprehensive health services to Somerset County. SHERIDAN CORPORATION • Contact Information: 33 Sheridan Drive PO Box 359 Fairfield, ME 04937 • Branch Offices: Portland • Email: [email protected] • Web: www.sheridancorp.com • Chief Executive: Mr. Bradley B. Nelson • Founded: 1947 • Employees: 100 • Annual Payroll: Over $3 million • Hours: Mon.-Fri. 8 a.m.-5 p.m. • About Us: Construction and engineering services for commercial, institutional and industrial building projects. Building contractor delivering general contracting, construction management and design/build construction services. In-house design capabilities for site design and permitting. 40 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement ~ BUSINESS PROFILES ~ SMART EYECARE CENTER • Contact Information: 255 Western Avenue Augusta, ME 04330 • Phone: (207) 622-5800 • Web: www.smarteyecare.com • Chief Executive: Dr. Richard Smart, O.D. • Founded: 1990 • Employees: 49 • Hours: Mon. 8 a.m.-5 p.m. Tues. 8 a.m.-7 p.m. Wed. 8 a.m.-5 p.m. Thurs. 8 a.m.-5 p.m. Fri. 8 a.m.-5 p.m. Sat. 9 a.m.-4 p.m. Sun. closed • About Us: Complete eye health and vision examinations. From dress to work, sports to safety, fashion to function, we have eyewear for every occasion and need. Vision plans and most major medical insurances accepted. Contact lens services, Cataract and Lasik evaluations, and emergency eye care also available. CITY OF WATERVILLE • Contact Information: One Common St. Waterville, ME 04901 • Phone: (207) 680-4200 • Web: www.waterville-me.gov • Chief Executive: Michael Roy City Manager • Founded: 1802 • Employees: 109 • Hours: Mon.-Fri. 7:30 a.m.-5 p.m. • About Us: Municipal services including: emergency services (police and fire), tax maps, property records and deeds, general tax information, tax payments, vehicle registrations, vital records (birth and death certificates, marriage licenses), notary services, business licensing, management of the Pine Grove Cemetery and Robert LaFleur Airport, hunting and fishing licenses, dog licensing, planning and zoning, code enforcement, building and electrical permits, general assistance, road maintenance and snow removal, rubbish collection, parks maintenance, and recreation programs and events. THOMAS COLLEGE • Contact Information: 180 West River Road Waterville, ME 04901 • Phone: (207) 859-1111 • Web: www.thomas.edu • Chief Executive: President Laurie G. Lachance, M.B.A. ’92 • Founded: 1894 • Employees: 175-200 • About Us: Founded in 1894, Thomas College is at the forefront of affordability, access to college education, and providing students with a good return on investment. The private, career-oriented college is committed to preparing its undergraduates for careers in all forms of business, technology, criminal justice, psychology, and education. On average, 94 percent of Thomas graduates are employed within 90 days of graduation. The college is accredited by the New England Association of Schools and Colleges and awards a Master of Business Administration (with concentrations in Accounting, Health Care Management, Human Resources, and Project Management); a Master of Science in Education, Educational Leadership, and Literacy Education; a Bachelor of Science, a Bachelor of Arts; an Associate in Science, and an Associate in Arts. WELLNESS CONNECTION OF MAINE • Contact Information: •115WaterStHallowell Me04347 •685CongressSt. Portland,Me04102 •221DirigoDr. Brewer,Me04412 •149NewCountyRd. Thomaston,Me04861 • Phone: (855)848-6740 • Web: www.mainewellness.org • Chief Executive: PatriciaRosi • Founded: 2011 • Employees:50 • Hours: Mon.-Fri.10a.m.-7p.m. Saturday10a.m.-4p.m. Sundayclosed • About Us:WellnessConnectionofMaineoperatesfourstate-licensedandinspected medicalcannabisdispensarieswhicharesafe,inviting,cleanandaccessiblewellness centersfusingthebestfeaturesofapharmacy,communitycenterandwellness practiceinoneconvenientlocation.Hereyoucanconfidentlyobtainquality,safe medicinefromcompassionateexpertswhocareaboutyou,inaformthatfits yourneedsandbudget. SHOP LOCALLY! Let the Kennebec Valley Chamber and the Mid-Maine Chamber do your shopping for you; it’s a perfect fit for every occasion! VISIT OUR WEBSITES TO SEE A COMPLETE LIST OF PARTICIPATING MEMBERS Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 41 42 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Franklin Community Health Network merges with MaineHealth Portland-based group expands coverage BY VALERIE TUCKER Correspondent Franklin Community Health Network has announced a recent merger with Portland-based MaineHealth. The move was effective Oct. 1 and increased the MaineHealth system to 13 members. The Franklin Community Health Network includes Franklin Memorial Hospital, Evergreen Behavioral Services, NorthStar ambulance service, Healthy Community Coalition of Greater Franklin County and several affiliated medical practices. These practices include 50 physicians and clinicians who provide much of the county’s primary care and specialty services. The merger itself involved much planning and effort behind the scenes. In April 2013, the Franklin Community Health Network board of directors started the discussion and announced in December they would seek the necessary approval from the Maine Department of Health and Human Services. Both organizations prepared a lengthy application to the state’s Certificate of Need unit. “MaineHealth and Franklin Community Health Network share the same values and mission and, by joining MaineHealth, we will be able to partner with the system and other members to improve health care in our community,” said Rebecca Arsenault, president and CEO of Franklin Community Health Network. Arsenault said the trend for smaller hospitals to merge with larger networks offers solutions to reduced government reimbursement, more mandated regulations and continued level of quality care. Patients who are not able to pay for their care have Contributed photo merge: Franklin Memorial Hospital, Farmington, part of Franklin Community Health FRANklIN MEMORIAl, Page 43 Network, has recently merged with Portland-based MaineHealth. The Governor Hill Mansion Let us help you with your conference, meeting, special event, retirement party or wedding. • Central Maine’s most exceptional Banquet Hall & Conference Center • Can accommodate 15 - 250 people. Multi-room Options • Breakfast, Lunch and Dinner catering available • Modern audio/visual amenities • Centrally located near the Statehouse. “Without a doubt, the most elegant house in Maine today is being built by Gov. John Hill.” - Lewiston Sun-Journal, 1901 136 State Street • Augusta • 622-6235 WWW.GOVERNORHILLMANSION.COM Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement Franklin Memorial “MaineHealth and Franklin Community Health Network share the same values and mission and, by joining MaineHealth, we will be able to partner with the system and other members to improve health care in our community.” CONTINuED FROM PaGE 42 increased the amount of charity care costs by $2 million. Overall, there will be few changes and more improvements. MaineHealth will give the Franklin Community Health Network additional administrative and clinical support. It also will provide access to a broader range of specialties for patients. Jill Gray, communications spokeswoman for Franklin Community Health Network, said the hospital will change its logo and marketing material to match MaineHealth. Before joining MaineHealth, Franklin Memorial Hospital had worked with other members and affiliates of MaineHealth. Patients used Maine Medical Center for cardiology and cardiovascular care; neonatal care was provided at the Barbara Bush Children’s Hospital at Maine Medical Center and MaineGeneral Health was used for cancer treatment. “Our health system has enjoyed a long-standing clinical collaboration with Franklin Community Health Network and its providers,” MaineHealth President Bill Caron said in a news RebeCCa aRseNault, pResideNt aNd CeO OF FRaNkliN COMMuNity HealtH NetwORk release. MaineHealth works on behalf of its members to write “single signature” contracts, relieving members of the need to negotiate contracts on their own — and members may realize better terms than they could negotiate as a single entity. MaineHealth provides direct support to system-wide information projects, such as the Shared Health Record. This investment provides a significant opportunity for members to improve patient care — an opportunity that would not be available to many smaller members without the benefit of a large system. MaineHealth legal services include “one signature” contracts that cover all member organizations, and the audit and compliance team helps members prepare for audits and conform to regulatory requirements faced by healthcare organizations. The MaineHealth marketing de- partment develops marketing plans, preserves brand standards and creates system-wide materials, including the annual community benefit report, community health impact series and advertising campaigns. Many hospitals, especially smaller organizations, would be unable to conduct large-scale, regular market research without the benefit of several hospitals pitching in to bring the costs within reach. MaineHealth’s supply chain team helps keep the cost of goods and services down for member organizations. For example, Synernet provides outsourced administrative services that help save money and employees’ time, improve quality and allow organizations to redeploy resources to core care activities. Boards and management teams benefit from sharing advice and best practices across the system. The depth of the system allows MaineHealth members to meet chal- Improving lives with effective, innovative care The agency provides a continuum of high quality, innovative, community-based prevention, education, treatment and rehabilitation services. Programs include: • Psychiatric Medication Services • Substance Abuse Treatment • Outpatient Psychiatry and Mental Health Care • Multisystemic Therapy (MST) • School-Based Services • Vocational Clubhouses • Housing Services • Children’s Home- and CommunityBased Treatment (HCT) • Community Integration Services 1-888-322-2136 Two-dozen programs. Hundreds of people who care. Clinics in Augusta, Waterville, Skowhegan and Winthrop. Vocational clubhouses in Augusta, Waterville and Lewiston. www.kbhmaine.org 43 lenges — such as healthcare reform and the transition to an accountable care model — as a highly competent and experienced team. MaineHealth will provide better access to population health data and programs to enhance population wellness initiatives (community health programs) in the community. For example, the Health Index Initiative tracks progress on six key health indicators: child immunization rates, tobacco use, prevalence of obesity, preventable hospitalizations, cardiovascular mortality and cancer mortality. MaineHealth Educational Services delivers educational opportunities to healthcare providers and professional staff on topics pertaining to the delivery of high-quality, efficient, evidence-based, patient-centered care. Representing hospitals and healthcare providers throughout most of the state, MaineHealth includes Maine Medical Center, Lincoln County Healthcare, Western Maine Health, Southern Maine Health Care, Pen Bay Healthcare, Waldo County Health Care, Maine Mental Health Partners, Home Health Visiting Nurses, NorDx, Synernet and the Maine Physician Hospital Organization. Affiliates of MaineHealth include MaineGeneral Health, Mid Coast Health Services, St. Mary’s Health System, and New England Rehabilitation Hospital of Portland. Kennebec Behavioral Health’s mission is to promote the wellbeing of children, adults and families who experience mental illness, emotional difficulties or behavioral challenges. 44 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Inland Hospital and Sebasticook Valley Health collaborate for improved care Together they can provide more, say administrators BY VALERIE TUCKER Correspondent inlAnd vp OperAtiOns dAn bOOth Smaller rural hospitals are challenged to reduce costs while continuing to offer high-quality care. Two regional hospitals have decided that collaboration, rather than competition, can provide a win-win solution for their budgets and their rural patients. The Sebasticook Valley Health service area covers roughly a 15-mile radius around Pittsfield. Inland Hospital has a similar radius around Waterville. Both of central Maine’s hospitals found recruiting specialists a difficult task, though the need is there. Both could often support part-time medical specialist positions on their own, but many health care professionals want full-time hours and industry-competitive salaries. Many of the new doctors from top medical schools might prefer the rural setting, but can’t find hospitals that KVCOG provides financing assistance for start-ups, expansions and modernizations throughout the tri-county area. KVCOG’s loan program serves all businesses in Kennebec, Somerset and western Waldo counties. We specialize in assisting those businesses who are unable to finance their projects through traditional funding sources. Contact KVCOG today for more information on how we can help your business grow. offer a full spectrum of services. Sebasticook Valley Health’s Chief Operating Officer Michael Peterson said both Sebasticook Valley Health and Inland Hospital were looking at the same problems and searching for similar solutions. “The old model was us competing against each other, but that isn’t the most responsible use of our community resources,” Peterson said. “As individual providers, we don’t carry a lot of clout when recruiting specialty doctors because we may not keep them busy enough. Together, our combined service areas cover plenty of patients, as well as the appeal of being part of a larger health care team.” Patients who have required specialized services, including neurology, rheumatology, endocrinology and wound care, have had to travel to larger metropolitan areas for treatment. Sebasticook Valley svh CAO MiChAel petersOn Inland/SVH, Page 45 MID MAINE CREMATION SERVICES Direct Cremation $ 895 Mid Maine Cremation Services offers a dignified, respectful direct cremation service at an affordable price. Our professionally licensed funeral directors and staff understand how difficult the loss of a loved one can be that is why we provide this simplified service. 17 Main St., Fairfield • 453-4258 • www.kvcog.org KVCOG is an equal opportunity lender, service provider, and employer. SERVING CENTRAL MAINE PREPLANNING AVAILABLE (207) 453-6006 www.midmainecremationservices.com www.primefinancial.biz Prime Financial is comprised of a group of dedicated professionals who offer comprehensive investment services for individuals and companies. Let us help you with your financial needs: Investments - Retirement Planning - College Planning - Health Insurance & Life Insurance 753 West River Road | Waterville, ME 04901 INVEST Financial Corporation, member FINRA/SIPC, and its affiliated insurance agencies offer securities, advisory services, and certain insurance products and are not affiliated with Prime Financial Inc. 207-877-9450 Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement Inland/SVH CoNTINued From Page 44 Health’s goal is to provide quality care close to home, according to Peterson. He and Dan Booth, vice president of operations at Inland Hospital, decided to work with their respective staffs to develop creative alternatives. The two hospitals took the first step by jointly hiring a neurologist. Dr. Gloria Simms, a neurologist, provides both hospitals with highly-specialized skills. Simms treats patients who have had strokes, have seizure disorders, multiple sclerosis, neuropathy, headaches, radiculopathy, myasthenia gravis, myopathy, Parkinson’s disease and memory loss. Another area of collaboration is around diabetes care. “Co-managing our diabetes care between the two hospitals gives us the chance to provide more advanced care in addition to what is already occurring in our primary care offices,” Booth said. “For both Inland and SVH, improving the health status of our diabetics is a major focus.” Sharing wound care providers is also being planned, an opportunity to help patients reduce travel time to receive expert care. Inland Hospital offers rheumatology care and treatment for those with arthritis or other diseases characterized by inflammation of the body’s connective tissue. That includes treatment for rheumatoid arthritis, psoriasis and psoriotic arthritis, osteoarthritis, lupus and related autoimmune conditions, osteoporosis, gout, soft tissue rheumatism, bursitis and tendinitis. “We’ve recruited two rheumatologists to Inland, so SVH patients don’t have to drive to Bangor for their care.” Booth said. Both hospitals are part of EMHS (Eastern Maine Healthcare Systems). The Affordable Care Act requires all medical service providers to manage costs more efficiently, and rural hospitals have to meet unique challenges. Terri Vieira, president and CEO of Sebasticook Valley Health, and John Dalton, president and CEO of Inland Hospital, share their support for more ongoing collaborations between the two health care organizations, saying that improving the level of service to the people in Kennebec and Somerset counties is furthering the goal to provide the right care, at the right time, in the right place. Inland’s network includes a 48-bed community hospital, Lakewood, a 105-bed continuing care center on the Waterville campus and 18 primary and specialty care physician offices in Waterville and five surrounding communities. Inland has been a member of EMHS since 1998. Established in 1963 by a group of community leaders, Sebasticook Valley Health includes a progressive 25-bed critical access hospital in Pittsfield, with a wide range of outpatient services and three primary care locations. SVH offers both inpatient and outpatient services, including a surgical unit, medical-surgical and special care unit, a swing bed unit, women’s health center, rehabilitation centers in Newport and Pitts- 45 field, primary and walk-in-care medical offices in Clinton, Newport and Pittsfield, and more than 20 specialty services. Contributed photo team: Lorien Winslow, RD, LD, left, and Ev Jackson, RD, LD, right, are part of the Inland Hospital/Sebasticook Valley Health diabetes care and management team in a new partnership that offers a larger pool of staff and multiple locations in central Maine. The collaboration allows the two hospitals to better serve their local communities, giving patients a higher level of care with less travel and cost. REST ASSURED when the Brown Funeral Crosby & Neal & Cremation Service Owner Philip W. Brown 34 High St., Newport Newport • Corinna Guilford • Dexter Greenville 368-5380 1-800-649-1124 Staples Dan & Scott’s Funeral Home 53 Brunswick Avenue Gardiner, Maine 582-3102 Cremation & Funeral Services 445 Waterville Road Skowhegan, ME 04976 474-0000 448 Farmington Falls Rd., Farmington 04938 779-9008 AFFORDABLE unexpected happens… Funeral Alternatives Group Affordable $ .00 Cremation Services 1,250 Transportation from place of death Crematory fee Medical Examiner and fee Disposition permit and fee Construction of obituary and placement in newspapers Completion of appropriate Veteran’s forms and services Completion of required Social Security notification Minimum Required Crematory Tray Please call for details. 626-8100 • Toll Free 866-761-0945 Affordable Memorial and Burial Services also available 198 Western Ave,. Augusta • www.funeralalternatives.net Giberson Funeral Home & Cremation Service Family Owned and Operated Since 1948 Call for Pre-Arrangement Information 40 Maple Street, Madison, ME 18 River Street, Bingham, ME (207) 696-8081 • (207) 672-5563 Direct Cremation of Maine Family Owned and Serving all of Maine Since 1985 Complete Cremation . . . $995 1-800-479-1433 • www.directcremationofmaine.com 46 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement MaineGeneral’s $16M investment transforms outpatient health care Future generations will benefit from Thayer Center for Health BY JOHN BEGIN Comm. Specialist, Marketing & Communications MaineGeneral Health MaineGeneral Health committed $16 million to transform its Thayer Center for Health (TCH) into Maine’s most comprehensive outpatient health care facility. Contractors worked 11 months to extensively remodel the building’s interior, parking lots and main entrance. Ten physician practices and services relocated to the building from sites in Waterville, Oakland and Fairfield — joining practices already at Thayer — to provide easier access to care. And, at an Oct. 25 open house, MaineGeneral staff welcomed the public to the re-born Thayer to celebrate a new model of health care for the greater Kennebec Valley region. “We were excited for people to see the new Thayer, one that now embodies the vision we had before its transformation,” said Thayer Director of Operations Buffy Higgins. Higgins said the facility offers a “onestop shopping model” to make accessing health care easier for patients who won’t have to travel to different sites for physician office visits and related services. “For weeks, people have been telling me daily how easy it will now be for them to not have to make multiple stops with their loved ones,” she said. MaineGeneral Medical Center CEO Paul Stein agrees with Higgins’ assessment of the Center’s benefits. “I’m excited to have primary care, specialty care, diagnostic services and a 24/7 Emergency Department all under one roof,” Stein said. Contributed p hoto MAInEGEnErAl, PAGE 47 Waterville: MaineGeneral Thayer Center for Health. “FAMOUS FOR FINE MEATS” QUALITY MEATS AND SERVICE 74 FRONT ST., WATERVILLE www.josephsmarket.net [email protected] MON-FRI • 8:00 A.M. - 6 P.M. SAT • 8:00 A.M. - 5:30 P.M. CLOSED SUNDAYS IT’S ALL ABOUT THE PERSONAL SERVICE Come Experience What Everyone’s Been Talking About Voted Best Steakhouse in the Waterville & Augusta Area Need a Place for a Meeting or Family Gathering? Call us for details USDA Choice Beef Served to Perfection Delicious Appetizers Speciality Soups & Salads Wide Variety of Poultry & Seafood Vegetarian Dishes Decadent Desserts Enjoy Your Meal On Our Climate Controlled Deck! Central Maine’s Finest Steakhouse There Is Aways Great Food, Great Snacks and Great Service Monday through Thursday 11:00 a.m. - 10:00 p.m. Friday and Saturday 11:00 a.m. - 11:00 p.m. • Sunday 11:00 a.m. - 10:00 p.m. 99 West River Rd. Waterville • 877-8325 • 207-87 STEAK • www.jfs.me Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement MaineGeneral ConTinued FroM Page 46 “The TCH is a key part of our overall strategic plan, in concert with the Alfond Center for Health in Augusta, to provide the best-quality care with the most convenient access to services for our region,” he said. “Our patients will benefit from these efforts for generations to come.” Thayer opened in 1951 as a stand-alone inpatient hospital and was modified many times in the decades that followed. Extensive renovation work started at Thayer on Nov.10, 2013 — the day after the Alfond Center for Health opened — and was substantially completed in late September. Led by general contracting firm J. F. Scott Construction Company of Winthrop, the work was completed almost exclusively by Maine contractors. Space formerly used for inpatient care was reclaimed and remodeled to house a primary care practice and collaborative care clinic; general, vascular, thoracic, plastic and ear, nose and throat surgical practices; and gastroenterology and neurology practices. Thayer remained open for business throughout the project, which required staff and patients to be accommodating as they worked or received care in a At Your Service construction environment. Higgins said she thinks the end result makes up for any inconveniences experienced along the way, however. “Now we have a wonderful facility that’s equipped to provide an improved overall experience for our patients and their families and caregivers.” J.F. Scott Construction Project Manager Nick Morgan, who was heavily involved in the construction of the Alfond Center for Health, the Harold Alfond Center for Cancer Care and several other noteworthy MaineGeneral projects over the years, said the effort to transform the building was not without its challenges, despite extensive planning, coordination and communication. “Typically a project of this size is an These automotive service professionals will help keep your vehicle in top operating condition. 47 addition to a building. With this one, all of the renovations were to the building’s interior so we had to work in, around, over and under practices and departments, which added to the complexity.” Morgan praised the patience and flexibility of Thayer’s staff, patients and visitors during construction. “It was quite a feat to complete the amount of work we did in about 11 months under those conditions, but everyone was really great,” he said. Morgan said he has been pleased to see the positive reactions of staff, patients and visitors to the redesigned Thayer Center for Health. “The excitement has been very real and great to see,” he said. BROWNIE’S Auto Service and Sales Since 1981 Bumper to Bumper • Auto and Truck Repairs Foreign and Domestic • Brakes • Exhaust Tune-Ups • Computer Diagnostics • State Inspections “Quality Work...Reasonably Priced” Lakewood Rd., Madison 474-3582 Skowhegan & Waterville Tire Center GERRY’S USED CARS BUY HERE/PAY HERE 63 Pleasant St., Oakland • 465-9566 420 Madison Ave., Skowhegan • 474-6700 1201 State Street, Veazie • 990-2206 266 Newport Road, Corin n a • 278-2205 Home of the Best Tire Service Specializing in Commercial Truck Tires 474-3295 Windshields Repaired or Replaced 872-2938 153 College Ave. • Waterville 873-2141 210 Madison Ave. • Skowhegan 474-8438 Rte. 201, Skowhegan Next to Skowhegan Drive-In 218 College Avenue, Waterville Toll Free 1-877-287-8256 Mon.-Fri. 8 a.m.- 6 p.m., Sat. 8 a.m.-2 p.m. All-Season’s Automotive KIRKPATRICK’S SERVICE, INC. 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Transmission - Tires - Towing • Engine Rebuilding and Installation Air Conditioning Service and Repair • Complete Under Car Care and Service Computerized 2 and 4-Wheel Alignment • Computer Diagnostics - State Inspections ACROSS FROM MOTOR SUPPLY ~ 204 MADISON AVENUE, SKOWHEGAN Foreign/Domestic Cars and Motorcycles Superb Workmanship Attention to Detail At Very Competitive Prices! Have Insurance? You DO have a choice - BE INFORMED Professional Auto Body Repairing Custom Paint and Graphics Expert Frame Straightening Priority Repair For Most Insurance Companies Family Owned and Operated • FREE ESTIMATES Maurice & Son Auto Body Shop Inc. 453-6533 Since 1967 25 West St. • Fairfield 48 Business Journal Saturday, November 1, 2014 Whats Happening • Kennebec Kennebec Journal Journal •• Morning Sentinel Special advertiSing Supplement Kennebec Behavioral Health promotes wellness in the workplace Employers and workers benefit BY ELIZABETH KEANE Kennebec Behavioral Health The “Winter Blues” are coming and Kennebec Behavioral Health (KBH) is ready to promote mental health wellness in the workplace with some tips every employer may want to consider. Employers can help lower the estimated $80 to $100 billion in costs anually for mental illness and substance abuse by creating a healthy and psychologically safe workplace that will stimulate productivity. In order to create an environment conducive to mental health wellness in the workplace, an employer needs MARION L. HEALEY BUILDING, 94 HIGHLAND AVE., WINTHROP, ME 04364 (207) 377-2124 • FAX: (207) 377-2767 www.winthropcreditunion.org Email: [email protected] All-Purpose Clubs AskAuto Mobile Application Bill-payer (via Online & Mobile Banking) Christmas Clubs Deposit Insurance (NCUSIF) Drive-Up Window Email Statements Handicap Accessible Home Equity Loans IRA Accounts Merchant Services Mortgage Disability Insurance “Operated BY it’s members FOR it’s members!” ATM Machine Certificates Credit Life and Disability Insurance Accounts Direct Deposit eAlerts for Online Banking GAP Insurance Hi-Yield Accounts Instant Issue Debit & ATM Cards Member Overdraft Privilege Mobile Banking Mobile Deposit Capture Mortgage Life Insurance Dr. KArEN MosHEr, PHD, CLINICAL DIrECTor, KENNEBEC BEHAvIorAL HEALTH KBH, PagE 49 Winthrop Manchester SERVICES “Psychological safety is a primary driver for high performing teams, created in situations where all team members trust and respect all other members, value their input, do not pull positional power trips on others, and understand their responsibility to problem solve in a way that everyone can contribute.” to establish structures that create and maintain a sense, as well as a reality, of psychological safety. Dr. Karen Mosher, PhD, the KBH’s clinical director, said teamwork is important. “Psychological safety is a primary driver for high performing teams, created in situations where all team members trust and respect all other members, value their input, do not pull positional power trips on others, and understand their responsibility to problem solve in a way that everyone can contribute.” Motorcycle Loans Notary Public Service Online Check Images Personal Loans RV, Snowmobile & ATV Loans Safe Deposit Boxes School Savings Program Shared Branching Teller-phone Traveler’s Cheques Visa Credit Cards Visa Gift Cards Visa Travel Cards ATM Cards Mortgage Payment Protection (Secure 12) Night Deposit Box Online Banking Overdraft Protection Real Estate Loans (Up to 30 years) Savings Accounts Self-Service Coin Center Share Draft (Checking) Signature Guarantees Text Banking Vehicle Loans Visa Debit Cards Experience the renowned natural beauty of Maine! $300 GeoSpring hybrid electric MAIL-IN water heater REBATE! 699 $ Price After Rebate Save up to $2,500 over the life of the unit compared to electric water heating. Dave’s Appliance, Inc. 59 Central Street, (Rte. 133) - Winthrop, ME 04364 207-377-8858 - out of town 1-800-298-8858 Hours: Mon.-Fri. 8am-6pm, Sat. 8am-2pm www.davesappliancewin.com Winthrop Commerce Center Winthrop Commerce Center, the former Carlton Woolen Mill, is a multi-use facility with 90,000 square feet of leasable space and 110,000 square feet of warehousing space. It’s located on 10.5 acres of land in downtown Winthrop. Will subdivide. 16 Commerce Plaza, Winthrop, ME 04364 377-2277 Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement KBH COnTinuEd FrOM PAgE 48 Mosher states that employers have a responsibility to be consistent and generous in their treatment and supervision so that staff will know what to expect and feel safe. Every workplace is different, but one way employers can boost staff morale is to receive their input whether through staff evaluations or with active listening sessions between managers and employees. Opening the line of communication will present staff with an opportunity to give their feedback that employers can then use to assess how they could improve the work environment, she said. Mainers especially need to recognize that seasonal changes can cause a decrease in mental well-being and efficiency. “Physical activity and good nutrition are an important part of a healthier work environment and can help 49 promote mental well-being as well,” said Tina Chapman, KBH’s communications director. There are many no-cost/low-cost programs and activities that employers can implement at their work sites. Local hospitals and healthy community coalitions are a great resource for ideas, support and information. For example, employers can educate staff on healthier choices by recruiting speakers and having break-time seminars on nutrition and exercise. They can also develop a stress management program that will aim to reduce stress related absences by counseling individuals on how to work through depression, financial troubles and excess stress. Simple steps may be to offer a personal day or to allow several breaks a day for chatting or getting a breath of fresh air. Another option is an employee incentive program that offer rewards for employees who engage in healthy behavior, such as having a healthy body mass index, blood pressure or seasonal changes: Mainers especially need to recognize that seasonal changKBH, PAgE 50 es can cause a decrease in mental well-being and efficiency. Winthrop Manchester Look to us for your Medicare Advantage and Medicare Supplement Needs We have choices from two of the leading companies in the marketplace, along with guidance from a local agent! Complete Insurance Service • Patrick J. Brennan, CIC See us for Auto, Home and Life Insurance (207) 377-2239 [email protected] 168A Main St. • P.O. Box 57 • Winthrop, Maine Maine’s Largest Poinsettia Greenhouse 81 Puddledock Road, Manchester 207-622-5965 www.longfellowsgreenhouses.com Open Daily AUDETTE’S ACE HARDWARE 22 Peck Farm Road, Winthrop, ME • 207-377-2711 Open: Monday-Saturday 8:00-5:30, Sunday 9:00-2:00 50 Saturday, November 1, 2014 KBH COntInuEd fROM PAgE 49 blood sugar reading. Recognizing individuals’ efforts and achievements will stimulate a stronger and more productive work team, according to the directors. Kennebec Behavioral Health stimulates wellness with an Employee Assistance Program (EAP), which provides a proactive approach to healthy living, mandatory 40 hours leave, stretch breaks, weight watchers and gym reimbursement, and ergonomic evaluations to ensure that employees are comfortable in their work settings. EAPs and Comprehensive Workplace Health and Safety Programs are one way in which employers can promote a healthier environment. KBH also lowers insurance costs by offering discounts for health benefits through smoking cessation and nutritional counseling programs. Increasing the healthiness of employees often leads to lower costs for employers. However there can be difficulties that even Kennebec Behavioral Health finds challenging with 400 employees. “Size can be a disadvantage, espe- Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement cially when there is a large diversity of employees. It can be difficult to engage staff and implement wellness activities unless supervisors follow through and adapt,” said Cherie Champe, KBH’s human resource manager. “One way in which KBH is trying to improve is developing activities for staff, such as a walking club,” Champe said. “Our intent is to send out a staff survey so we can hear from our employees the types of activities they would be most interested in supporting.” Since every business is different with various work settings and positions, any approach employers consider should be both multi-faceted and relevant to the work environment. Simple steps may be enough to promote a physiologically safe workplace, but every employer may want to consider developing a comprehensive plan to ensure that every employee has a healthier mental well-being. Kennebec Behavioral Health continues to evaluate and improve its own wellness programs in the hope that improving the well-being of staff will also improve the experiences of clients. KBH provided services and supported more than 15,000 individuals last year by offering mental health and substance abuse care throughout mid-Maine. walking club: Businesses can allow several breaks a day for chatting or getting a breath of fresh air. Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement 51 Peer suPPort: Every workplace is different, but one way employers can boost staff morale is to receive their input, whether through staff evaluations or with active listening sessions between managers and employees. Opening the line of communication will present staff with an opportunity to give their feedback which employers can then use to assess how they could improve the work environment, said Karen Moser, Ph.D., Clinical Director of Kennebec Behavioral Health. 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NICHOLS SELF-STORAGE COMMERICAL/RESIDENTIAL FAIRFIELD-CHINA-LIVERMORE 888-627-0390 www.nichols-self-storage.com No Security Deposit Required Free Use of Pallets 24-Hour Access Easy Outside Access to All Units Longer Term Prepaid Discounts PORTABLE STORAGE CONTAINERS • RVs • Boat • Automobiles EVERGREEN SELF STORAGE 6X10 TO 10X40 SIZES EXIT 132 • FAIRFIELD 453-7131 ROUTE 17 • UNION 785-4464 First Month FREE With Minimum 4-Month Rental KODIAK SELF-STORAGE 24 HOUR ACCESS 5’x10’ to 10’x30’ Maple Leaf Self Storage Individual Units Boat/Car Storage - by the foot Bill and Debbie Wadleigh 688 Manchester Road Belgrade 207-495-2191 207-333-0276 Privacy • Security 426-2000 800-244-7513 Clinton (Right off 1-95 Exit 138) CHECK OUT THESE BUSINESSES! NS STORAGE Our facility provides Security • Privacy Convenience Sizes from 5x10 to 10x20 453-9311 Sheridan Road • Fairfield (located just off Exit 132) 52 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Minimally invasive heart surgeries performed at CMMC BY WANDA CURTIS Correspondent At Central Maine Medical Center in Lewiston, some types of heart surgeries are now performed as minimally invasive surgeries — such procedures are among current trends in medicine. Cardiothoracic surgeon Dr. Paul Weldner, who performs minimally invasive heart surgeries, joined CMCC’s staff last year. He came to CMMC from Maine Medical Center. He spent 18 years in practice at Maine Heart Surgical Associates in Portland. According to CMMC, Weldner performs minimally invasive mitral repair, which he describes as “a cardiac surgery innovation used to treat a heart valve through tiny incisions in the chest.” Weldner also provides right anterior thoracotomy aortic valve repair and replacement surgery,which he said is “a procedure for treating the thoracic aortic valve, located in the body’s largest artery.” WebMD refers to the use of “minimally invasive” or endoscopic surgeries as a national craze. Though endoscopic procedures have been used for a number of years, this type of surgery is becoming more popular nationwide. Minimally invasive surgeries usually require smaller incisions, are often associated with shorter hospital stays and quicker healing, as well as less bleeding, scarring and pain. The laparoscopy — surgery performed through one or more tiny incisions using small tubes, tiny video cameras and surgical instruments, was one of the first types of minimally invasive surgeries. Robotic surgery, in which instruments are attached to robotic arms allowing greater precision, is another type of minimally invasive surgery. Weldner explained that the major benefit of these minimally invasive procedures, Contributed photo compared to open-chest procedures, is that there is no incision made through the CMMC: Cardiothoracic surgeon Dr. Paul Weldner, left, recently joined the staff at CMMC in Lewiston. Dr. Carmine Frumiento, right, is a cardiovascular surgeon who has been on staff at CMMC for a number of years. CMMC, PAge 53 Since 1995 we have been fulfilling the pharmaceutical, durable medical equipment and home health care needs of residents throughout Central and Southern Maine from our locations in Augusta, Rockport and Brunswick. Our quality services include: • Home infusion • Respiratory therapy • Home medical equipment • Compounding prescriptions We also have an on-call-service providing 24-hour coverage, 7 days a week. This valuable service includes our delivery drivers, respiratory therapist, pharmacists and registered nurses. AUGUSTA 43 Leighton Road Augusta, Maine 04330 Phone: (207) 626-2726 Toll-Free: (888) 463-8083 Fax: (207) 626-8163 Store Hours Mon.-Friday: 8am – 5pm Sat. 9am – 1pm (Retail Store Only) Sunday: Closed ROCKPORT 839 Commercial Street Rockport, Maine 04856 Phone: (207) 594-0888 Toll-Free: (888) 463-8083 Fax: (207) 594-0889 Store Hours Mon.-Fri. 9am – 6pm Sat. 9am – 12pm Sun. Closed BRUNSWICK 121 Medical Center Dr Brunswick, Maine 04011 Phone: (207) 729-3642 Toll-Free: (888) 463-8083 Fax: (207) 729-2704 Store Hours Mon.-Friday: 8am – 6pm Sat. & Sun. Closed Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel “The surgeries are performed with high-tech thin instruments, miniature cameras, and hybrid techniques. Minimally invasive valve surgeries for adults are performed in surgical suites featuring sophisticated diagnostics, leadingedge technologies and state-of-the-art imaging capabilities.” CMMC CardioThoraCiC surgeon dr. Paul Weldner Md CMMC CoNTiNued froM PAge 52 breastbone. “The surgeries are performed with hightech thin instruments, miniature cameras, and hybrid techniques,” said Weldner. “Minimally invasive valve surgeries for adults are performed in surgical suites featuring sophisticated diagnostics, leading-edge technologies and state-of-the-art imaging capabilities. This environment combines the capabilities of an operating room and cardiac catheterization lab.” Weldner was the guest speaker at a luncheon in Auburn earlier this year, when he talked about heart disease in women. He talked to raise awareness of the fact that 8.6 million women die worldwide from heart disease each year. He said that most women and even some health care providers aren’t aware how prevalent heart disease is among women. He said that lack of knowledge may prevent women from receiving the prompt and aggressive treatment necessary to prevent permanent heart damage. According to Weldner, the general public (including some health care providers) are still of the mindset that heart disease is a “man’s disease.” However, he said that since 1984 more women die of heart disease each year than men. He said that a 2005 study by the American Heart Association revealed only 8 percent of primary care physicians and only 17 percent of cardiologists were aware of that fact. “Not only are more women dying from heart disease,” said Weldner, “but the gap has been getting progressively worse through the 90s and the improvements seen in caring for men with heart disease hasn’t been seen in women.” Weldner reported, however, that the tide is beginning to turn. He said that more emphasis is being placed on educating women and physicians regarding the prevalence of heart disease among women. He said that, through education and lifestyle changes, the lives of many women can be saved. Saturday, November 1, 2014 53 54 Saturday, November 1, 2014 Business Journal Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement State of Maine Department of Labor Frequently Asked Questions The frequently asked questions section addresses topics and specific questions that are often asked of the Department of Labor. Many additional answers to questions not addressed here may be obtained from other materials on this website or by calling the Department at 207-623-7900. Depending on the nature of your inquiry, you may need to seek legal guidance from private counsel on questions of your obligations under the law. What is the minimum wage? The minimum wage in Maine is $7.50 per hour. Maine does not have a training wage or subminimum wage for students. Tipped service employees can be paid one-half the minimum hourly wage. However, if this rate plus tips does not average at least the minimum wage, the employer must pay the difference. I feel that I have been unfairly discharged. What can I do? Maine is an “At-Will State,” which means that if there is no union agreement, an employer may legally fire an employee without notice and without cause. However, an employer may not discriminate against an employee because of race, color, sex, sexual orientation, age, 242 College Avenue • Waterville, ME 207-873-3351 www.huhtamaki.com physical or mental disability, genetic pre-disposition, religion, ancestry or national origin. If you feel your employer discriminated against you, you can contact the Maine Human Rights Commission at 624-6290. If you feel you have been unfairly terminated, you can apply for unemployment compensation. Who can be placed on salary? Only people who are working in an executive, administrative or professional capacity may be placed on salary and exempted from overtime. This includes managers, supervisors and directors. Also, certain individuals who have a college degree for the work they do may be exempted. Is there a minimum amount salaried workers must be paid? Salaried employees must be paid at least $455 per week. My employer has changed my schedule/ hours/rate of pay -- is this legal? Maine labor laws do not prohibit changing schedules or hours. The rate of pay can be LAbOR LAWS, Page 55 Kennebec Journal • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement Labor Laws CoNTINUED FRoM PAGE 54 dropped, but no lower than minimum wage. Does my employer have to provide me with paid vacation, paid holidays, paid sick leave or paid health insurance? Paid holidays, sick leave, vacation and health insurance are not required. Upon termination of employment only, the employer must follow its own established vacation policy. Does my employer have to provide me with breaks? Employers must give employees the opportunity to take an unpaid rest break of 30 consecutive minutes after six hours worked if three or more people are on duty. An employee and employer may negotiate for more or less breaks, but both must agree (this should be put in writing). No coffee, bathroom or smoking breaks are required. Can my employer require me to take the 30 minute rest break? Yes. At what age can a child work? Fourteen for most jobs with an approved work permit. Sixteen in most jobs in hotels, motels, manufacturing, bakeries, laundries, dry cleaners, garages, amusements and theaters. Guide to Maine Laws Governing the Employment of Minors has more information. How does a minor obtain a work permit?A work permit is required for anyone under 16. To get a work permit, the minor takes proof of age to his/her own superintendent of schools. The superintendent sends the application to the Wage and Hour Division of the Bureau of Labor Standards for approval. The minor cannot work until the permit is approved. A separate work permit is required for each place of employment. Minors can have one active permit during the school year and two during the summer. My employer is holding my paycheck. What can I do? All earned wages, including vacation, are due on the next normal payday after termination. The employee must make the demand in person at the business. An employee who is denied payment, can call 623-7900 (TTY: Maine relay 711) to talk with a wage and hour representative. My employer has told me that any cash mistakes I make must be paid back. Can she do that? An employer cannot allow or require an employee to pay back for shortages, damages, customer walkouts or credit card errors. My employer is verbally abusing/harassing me. Who should I contact? If there is sexual harassment or illegal discrimination, contact the Maine Human Rights Commission at 624-6290. Area Credit Unions 55 I work as an independent contractor. What do I need to know about labor laws? The website Independent Contractors in Maine will help. It includes questions and answers as well as numbers to call for more information. What posters must be displayed at work? The Maine Department of Labor Wage and Hour Division requires three posters — Minimum Wage Summary, Labor Law Notice, and Whistleblower Protection. Employers can download and print copies of required state and federal labor posters at no charge. List of Required Posters How can workers find out more about their rights on the job? The Maine Employee Rights Guide may be of help, or call the Maine Department of Labor at 207-623-7900 (TTY: Maine relay 711). For more information visit www. maine.gov/labor/labor_laws/faqs.html. 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Skowhegan, 474-2254 Serving Kennebec and Somerset Counties www.Taconnet.com 61 Grove St., Waterville 72 Cony Street, Augusta 1-800-326-6190 www.newdimensionsfcu.com Trademark FCU 44 Edison Dr. Augusta, 207-623-1134 www.trademarkfcu.org 2 Middle Rd. Sebattus, 375-6538 www.srcu4u.com Winslow Community FCU 12 Monument St. Winslow, 872-2636 www.wcfcu.com 56 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Easy ways to drive sales Sales play a significant role in how successful a business becomes. Without a skilled sales staff or proven sales strategy, businesses will struggle to stay afloat no matter how impressive their products or services are. The following are a few easy ways to drive sales and improve your business’ bottom line. • Don’t give up. Salespeople who fail to follow up with prospective customers likely won’t produce stellar results. When training salespeople, emphasize the importance that they be persistent without pestering potential customers. Sales are rarely made on the first contact with a potential customer, so it’s important that salespeople recognize the role that follow-up calls and emails play in driving sales. • Ask customers what they want. Another way to drive sales is to ask potential customers what they want and then work as hard as possible to provide that product or service to them. Soliciting input from customers and potential customers can help you recalibrate your offerings so they are up-to-date and capable of filling a need. Asking customers what they want also indicates you value their input, and such efforts can inspire customer and brand loyalty. • Give products away. Many people prefer to try a product before they buy it. Don’t be afraid to provide samples to potential customers so they can see if what you’re offering is what they want or something they had not considered but want after experiencing the product firsthand. When giving free samples, you can even ask that recipients provide feedback, which you can then use to make your product even more attractive. • Sell more than just the product. Thanks to the Internet, consumers can now learn all about a product before they begin shopping. Savvy shoppers compare models and offerings before they visit a store, so focusing on the product may not be enough to drive sales. Instead, sell the benefits of owning your product, which can help you stand out among a crowded field of businesses offering similar products and services. • Know who you want to sell to. Salespeople can make their pitches until they are blue in the face, but if they are targeting the wrong potential customers, then they are not likely to make a sale. Use your resources to research who is most likely to need and/or use your product or services, and then focus your sales efforts on potential customers who fall into those categories. • Ask for referrals. Satisfied customers make great salespeople, especially when they are willing to offer referrals on your business’ behalf. Don’t be afraid to ask happy customers to refer your business to friends and family or share their experiences with your business on online review websites. Many customers will recognize the competitive nature of business and be happy to provide positive feedback. All many such customers need is to be asked or directed to where to share that feedback. • Make the customer happy. The best way to drive sales is to do your best to ensure every customer who deals with your business is better off for having done so. Customers and other businesses want to know their money is being well spent, and making sure customers get everything they need and want is a great way to reassure them that they made the right choice and increase the chances that they will become repeat customers you can rely on for years to come. CATHOLIC SCHOOLS In partnership with families, Catholic schools are committed to providing students the opportunity to learn in a creative, Christian, caring and safe environment. St. John Regional Catholic School “The Future of Corpus Christi Parish” Bonnie McGann, Principal 15 So. Garand St., Winslow, ME 04901-7018 • (207) 872-7115 Email: [email protected] • www.stjohnschoolwinslow.org Pastor: Fr. Dan Baillargeon Norm says, “Keep It Simple.” Having your carpets and upholstery cleaned should not be so complicated. We . . . • Pre-Treat spots and heavily soiled areas • Move furniture and block/tab furniture legs • Use a truck mounted steam extraction • All our technicians are certified professionals RESIDENTIAL • COMMERCIAL CARPET CLEANING If you have any questions, we are happy to answer when you call. We Specialize In Fire, Water and Mold Remediation TOLL FREE 1-800-479-6676 www.bouchardcleaning.com AUGUSTA • 207-623-4454 ~ WATERVILLE • 207-872-6676 152 Western Avenue, Waterville, ME 04901 207-873-3773 • www.mountmerici.org Vicki Duguay, Principal • [email protected] Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 Now Offering Seasonal Allergy Testing In Our Lab State of the Art Care in a Safe, Comfortable Environment Dermatology We cover a wide range of dermatological treatments, such as atypical moles, nail disease, acne, psoriasis, eczema, skin cancer, photodynamic therapy for treatment of acne and pre-cancerous spots. 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Men and women who can nurture relationships within their fields are more likely to be in tune with what’s going on in their professions, and a network of fellow professionals can help men and women advance their careers. But networking often falls by the wayside for today’s busy professionals, many of whom simply can’t find the time in their hectic schedules to foster relationships with professional colleagues. But the benefits of networking are numerous, and it behooves men and women to make an effort to build and maintain strong professional networks. • Recognize the benefits of networking. Networking not only benefits individuals but also the companies those individuals own or work for. While many people view networking as a means to one day finding a new job, networking is much more than that. When you foster a professional relationship, the other person in that relationship will be quick to think of you when they need a given service or are asked for a referral. That can benefit business owners’ bottom lines, but even men and women who don’t own a business can benefit, as their bosses will no doubt recognize the role they played in bringing in new business. • Make networking a priority. Once professionals recognize that networking is about more than just building a web of contacts who can help them find their next job, they can begin to prioritize networking so it can help them in their existing jobs. Make an effort to keep in touch with current and previous clients and any other contacts made over the years. Something as simple as an email to catch up or an inquiry to see if there’s anything fellow professionals need will help you stay on their minds, which can help you bring in new business or learn about new opportunities down the road. Maintaining and building a professional network does not always require a lot of work, as even seemingly small gestures can pay big dividends if men and women prioritize such efforts. • Revisit your network from time to time. A network is only beneficial if it remains current. Keep track of the professionals in your network so you know when and where to reach them should you need to do so. A professional networking site such as LinkedIn is a great way to stay on top of what your network is up to, and such a site also is a valuable tool when you want to update your network with any new information about yourself. Revisit your network a few times each year, updating with any new information so you aren’t left scrambling for email addresses or phone numbers when the time comes to get back in touch with your contacts. • Avoid networking only when you need something. You can likely name a few of your fellow professionals who only seem to contact you when they want something. You don’t want to earn a similar reputation among your own contacts, so don’t forget to make periodic contact with your colleagues even when you don’t need anything. A simple email to catch up and to offer some unsolicited help if any is needed can be enough to prevent you from earning a reputation as a me-first contact and put you in a positive light that can benefit you throughout your career. Networking can easily be seen in a negative light. But professionals who network the right way will find that their efforts pay dividends for themselves, their companies and even their professional colleagues. ! e c n a D Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement 59 The benefits of business podcasting Businesses, particularly small businesses, understand the importance of establishing an online presence. Identifying new content strategies can help keep a company’s name and business motto fresh in the minds of consumers. Search engine optimization, or SEO, and social media use can greatly improve a business’ online visibility. Podcasting is another tool small businesses have at their disposal. Podcasts, often referred to as on-demand audio content or audiocasts, are usually short audio or video clips. Typically they’re episodic and are released at key intervals. Podcasting enables listeners to determine when and where they would like to receive content. Podcasts can be informative, entertaining or a combination of both. All that’s needed to tune in is a mobile device or Internet access. Although podcasting was once a way to present on-demand radio and other audio programming, businesses have redesigned podcasting to use them for training and marketing and as another avenue to disseminate marketing materials to the public and a target market. As opposed to visiting a website or reading newsletters and emails, podcasts are often described as more customer-friendly and accessible. There are several ways businesses can benefit from podcasting, including: • Businesses can distribute valuable content to increase customer loyalty. • Podcasts enable you to be an industry and news trend provider, which can set you apart from the competition. • Audio and video are very engaging media and can keep customers engaged for longer periods of time. • Podcasts increase marketing reach and online visibility and can strengthen SEO. • Syndication and repeat scheduling gives listeners a reason to keep coming back for more content. • Podcasts can be promoted through social media channels to make online marketing efforts even more cohesive. • Downloads of podcasts and transcripts can be offered directly from your company’s website to drive even more traffic to the location. • It’s possible to measure the success of digital audio because it can be tracked by the number of downloads and the number of social interactions with the content. • Podcasts work with the consumer’s schedule. If they are unable to listen to a podcast immediately, they can download content and enjoy it on their own time. • Podcasts reach anyone around the world with an Internet connection, dramatically increasing your potential customer base. • Content that is creative and fun shows an entirely new side of your business. Consistent podcasts can be a great way to share information about your business and improve your online presence. A 20- or 30-minute podcast may be better received than a barrage of marketing emails or a monthly newsletter. Antique Directory Wilbur’s Antiques Open Almost Every Day A call ahead is important but not necessary. 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We Buy Outright - Reasonable Commission. 10% Buyers Premium PAM BROOKS #00171 DAN BROOKS #00172 SHANE BROOKS #00919 948-2214 or 1-800-254-2214 • email:[email protected] web: www.houstonbrooks.com FARRIN’S COUNTRY AUCTIONS INC. ~ESTATE AUCTION~ Call 1-800-474-2507 or 207-582-1455 AUCTIONEER RUSTY FARRIN #0356 36 Water Street, Randolph, ME 04336 60 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Pros and cons of annual performance reviews Employers use several different tactics to gauge employee performance. Performance reviews can be a valuable means to measuring employee performance, especially with regard to assessing pay increases or other compensation, including upward mobility. Staff members have strong views on performance evaluations. At their best, these periodic reviews can weed out the hard-working employees from those doing the bare minimum. At their worst, performance reviews can create a hostile working environment. The following are some other pros and cons to consider before performance reviews become required by etiquette at an organization. Pros Performance reviews are a great way to bring employees and managers together face to face. In the hectic environment of a successful business, managers often do not have the opportunity to meet with employees one-on-one for extended periods of time. Reviews make that one-on-one time possible. The review process also can be an opportunity for employees to figure out their strengths and where they may need a little help. At this point, extra training may be suggested or employees can enroll in specific courses or schooling that will work to promote their upward mobility in the company. This is perhaps the best time for supervisors and employees to agree on how best to improve employee performance going forward. Supervisors who do not maintain a direct connection with subordinates may not realize any deficits in the business operation. Performance reviews also can help managers get a better idea of what’s going on in their departments. Cons Reviews that take place only once per year can lull employees into a sense of complacency, thinking everything is going fine. Then a performance review may blindside them as to how a manager truly feels about their work. Failure to communicate with employees throughout the year and then surprising an employee with a long list of complaints can negatively affect esteem and productivity. Employers who tie pay increases to annual reviews may find this practice counterproductive. Employees may not be motivated to improve their performance, particularly if annual reviews KVCC: Your 1st Choice Affordable. KVCC offers the lowest tuition rates in New England. Practical. KVCC graduates enjoy high job placement rates. Transferable. Want a four-year degree? Start it at KVCC, and transfer credits to four-year colleges and universities. Supportive. Small class sizes and a small college atmosphere promote student success. Flexible. KVCC offers online, part-time, night and off-campus education opportunities, and a schedule to fit your busy life. Quality. KVCC offers more than 30 high-quality programs of study, including programs found nowhere else in Maine. 92 Western Avenue, Fairfield, ME 04937 | 1-800-528-5882 are insincere or rote. Pay increases can be based on many different factors and should not be directly correlated to the findings of performance reviews as a reward or punishment system. Reviews are conducted by individuals, so they are not foolproof. Managers and employees may clash from time to time, so the review process may be affected by past disagreements. Employers can avoid this by asking managers from other departments to review employees to get a more accurate assessment of their thoughts about the business and any changes they might want to instill. Reviews also tend to cause unnecessary anxiety among employees. Some workers may get extremely nervous about their reviews, while others may become overly competitive with other employees in an effort to earn higher salaries. This can greatly affect employee morale and camaraderie in the workplace. Some employers feel that annual performance reviews have a place in their organizations. Others provide more consistent feedback periodically through the year to keep employees on target. There are advantages and disadvantages to both approaches. Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Saturday, November 1, 2014 61 AUGUSTA Maine’s Capital Your Headquarters For... 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WITH THE COUPON Expiration Date: Dec. 1, 2014 • One Pizza Per Coupon 207-622-0551 244 Western Avenue, Augusta Monday-Saturday 9am-8pm www.damonspizzaanditalians.com Heating Oil • Propane Burner Service Plumbing 622-7720 RJ ENERGY SERVICES 2184 North Belfast Ave., Augusta • www.rjenergy.com 62 Business Journal Saturday, November 1, 2014 Whats Happening •Kennebec KennebecJournal Journal•• Morning Sentinel Special advertiSing Supplement Common workplace injuries and how to avoid them Workers spend roughly eight hours at their workplaces each day, and many workers must be careful to avoid injury over the course of a typical workday. According to a recent FindLaw survey, workplace injuries are common, with one in five American adults saying they have suffered an injury while on the job. Statistics Canada notes that an estimated 4.27 million Canadians aged 12 or older suffered an injury severe enough to limit their usual activities in 2009 and 2010. Although many of these injuries were attributed to adolescents and seniors, working-age adults see their share of injuries as well. The employees most susceptible to injury are those working in dangerous areas, such as construction sites and factories, but just about any worker can suffer an injury on the job. Knowing the most common injuries can help individuals take preemptive steps to limit behaviors that may lead to injuries on the job. The following are some of the most common and disabling workplace injuries, according to the Workplace Safety Index. • Overexertion: Overexertion can lead to various musculoskeletal injuries, including sprains, muscle pulls and tears. Heavy lifting and lowering of items affects the back, which is the part of the body most often injured on the job. Workers should not push their bodies to extremes. Braces and other supports can protect the back, shoulders and other vulnerable body parts from injury. Lifting should always be done with the legs and not the back. • Slips and falls: Falling on wet and slippery floors or tripping over something on a floor is another common workplace injury. While many falls occur on level surfaces, falls from elevated areas, such as ladders and stairways, also can occur. Spills should be mopped up promptly and caution signage should be used on slippery surfaces. Workers should wear the right footwear for the job Duratherm Window and York Spiral Stair and environment. • Reaction injuries: These involve trauma to the body from slipping and tripping without actually falling. It can be difficult to prevent these types of injuries, but always being aware of your surroundings can reduce your risk for reaction injuries. • Falling object injuries: Workers can be injured by falling objects. These injuries are most common in warehouses or construction sites. Proper protective gear, such as helmets and hard hats, can keep employees safe, as can maintaining a hazard-free environment. • Vehicular accidents: Automotive accidents can lead to injuries for workers who must drive as part of their job. Employers can ask that all employees who drive routinely enroll in safe driving courses and can monitor any health conditions that can lead to impaired driving. • Machine entanglement: Injuries can occur when employees get caught in or compressed by large and dangerous equipment, which is common in factories. All employees should be trained in machinery operation to avoid these types of accidents. • Repetitive motion injuries: Repetitive motions, such as typing, pushing buttons, pulling levers, or bending and squatting can strain muscles and tendons. Although these conditions are not as obvious as others at the onset, over time they can be harmful and painful. Vision problems from staring at a computer and carpal tunnel syndrome are some common repetitive motion injuries. Take frequent breaks and use ergonomic equipment to alleviate these conditions. Many companies have workers’ compensation programs in place to help employees stay afloat after suffering workplace injuries. Should an injury occur at work, employees are advised to follow the proper protocol for reporting the injury and getting treatment. The local earth friendly heating solution 1-800-996-5558 Fax 207-872-6731 In stock and ready to be picked up. 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Great for homeowners who use wood stoves, furnaces or fireplaces, and great for campers too! Think Local. Think Green. Think Dura-Brique. The Final Product is intended for consumers in greater central Maine. The finished Dura-Briques are a great heating solution for many different situations. Whether heating your home with a wood stove, fireplace, or wood burning furnace, or just enjoying an evening campfire with family and friends. Dura-Briques are the convenient, safe, green and economical solution. Kennebec Journal • • Kennebec Morning Sentinel Whats Happening Journal • Morning Sentinel Business Journal Saturday, November 1, 2014 Special advertiSing Supplement 63 Simple ways to connect with your customers Establishing and maintaining a lasting connection with customers is a goal for businesses big and small. Nowadays, accomplishing that goal is easier than ever before, as businesses can take advantage of the Internet and social media to keep in touch with their customers and keep those customers abreast of sales or special offers. But as effortless as it can seem to maintain a connection with customers, establishing the initial connection that makes customers want to bring their business to you time and again can be more difficult. While a great product or service is at the core of every successful business, savvy business owners know the value of connecting with their customers on a deeper level. The following are some simple ways businesses big and small can connect with their customers. • Share your history. Sharing the history of your business is a simple yet effective way to establish a personal connection with your customers, many of whom may enjoy learning how your business started, especially if you overcame difficult odds before ultimately becoming successful. Sharing the history of a business that has withstood the test of time also inspires customer confidence, as many consumers correctly feel that a company that has been around a long time must be doing something right to keep its doors open. Share your story on the company website, whether it’s the first thing customers see on your homepage or under its own tab labeled “Our Story” or “About Us.” A story also can be shared via social media outlets. • Survey the troops. Surveys are another valuable tool you can use to engage and connect with customers. Surveys allow businesses to learn what’s working and what’s not working with regard to pleasing their customers, and customers will appreciate that you value their feedback and want to know how you can make their experiences more enjoyable. Surveys can be administered in person when customers visit your store. In such instances, ask customers to return the surveys on their next visit. Surveys also can be administered via email or social media platforms. When designing the surveys, include a section for comments where customers can include any suggestions or concerns they did not have a chance to address when completing the original survey. • Promptly respond to emails and other feedback. Customers willing to take the time to email a business to share their experiences or provide feedback, be it positive or negative, appreciate when those businesses respond in a timely fashion. A timely response to such feedback indicates that your business values its customers and their input. When responding to negative feedback, investigate any incidents or problems before responding so you are in a better position to address the customer’s concerns. • Make it personal. Whenever possible, personally respond to new customers to thank them for their business and encourage them to return. As valuable as online customer surveys can be to your business, responding personally to survey participants, customers or others who provide feedback, be it through a personal card or note sent via the mail or a personal message sent through social media, is a great way to foster a lasting and positive relationship with clients and customers, many of whom will likely spread the word about your thoughtful gesture to friends and family members. Hattie’s Chowder House Full Service Restaurant Fine Dining In A Relaxed Atmosphere SHIPPED ANYWHERE www.hattieslobsterstew.com 103 Water St, Hallowell, ME 04347 LOBSTERS AVAILABLE WITH 24 HOUR NOTICE! 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Some consumers may scan individual product reviews prior to purchasing a big-ticket item, while others may visit review sites to find the right restaurant. Savvy business owners recognize the influence that such reviews can have on their businesses. For example, a 2011 study of Yelp.com, an online business review sit that allows users to comment on and rate businesses employing a five-star rating system (five being the highest rating a business can receive), from researchers at Harvard University found that a one-star increase among reviews of Seattle restaurants led to a growth in revenue between 5 and 9 percent. Yelp reports it had an average of approximately 132 million monthly unique visitors in the first fiscal quarter of 2014, and those figures illustrate just how much consumers have grown to rely on review sites to inform their purchases. As the Harvard study indicated, positive reviews can dramatically improve a business owner’s bottom line. But what about negative reviews? The best way to address negative reviews is to cater to customers’ needs in such a way that no such reviews are ever written. But issues, including negative reviews, are bound to arise, and business owners who work long hours may find it difficult to reconcile poor reviews of a company they put their heart and soul into. That compels some to overreact to negative reviews or immediately go on the defensive. But there are more productive ways to address negative online reviews and even turn them into a positive experience for all parties involved. • Pay attention to your online reputation. In recognition of the influence online review sites wield, many larger companies employ brand management professionals or firms whose job includes monitoring review sites and CAN’T DO THE JOB ON YOUR OWN? THESE PROFESSIONALS CAN HELP WITH YOUR HOME IMPROVEMENT PROJECTS! 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Routinely scan popular review sites in an attempt to manage your online reputation. Such monitoring can not only shed light on any disgruntled customers but also provide insight to business owners with regards to which aspects of their businesses are most popular among their customers and which may need more work. • Investigate any issues. Many people take to the Internet, and review sites in particular, just to vent. But that does 145 Lakewood Rd. Madison 474-9771 Cut your Heating Bill by 25%! 33 Depot St. Livermore Falls 897-3861 Proudly serving the Central Maine area since 1925! Custom Kitchen Design Free Estimates Free Local Delivery! Let us help you with all your building and remodeling needs! Factory Authorized Sales & Service! Low Interest Financing & Efficiency Maine Rebates Available! • Residential & Commercial • Manufacturers Warranty 5 yrs. Parts - 7 yrs. 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Customers appreciate such gestures, and many will likely edit an existing review to reflect your positive response to their initial critique. • Respond to the review publicly. If the issue has been addressed and the customer has been satisfied but has not changed their initial review, you might want to issue a public response to their review, admitting that there was an issue but it has since been rectified and that you were more than willing and happy to address the 65 problem. But not all issues can be resolved. If your investigation of the issue found that the initial review contained inaccuracies and these inaccuracies prevented you from rectifying the situation with the customer, you can then write a brief response to the review that corrects the inaccuracies. Keep this type of response short and sweet, as you don’t want potential customers to see your response as hostile. • Encourage additional reviews. A savvy business owner won’t shy away from review sites, but rather embrace them for the opportunities they present. Positive word-of-mouth has long been a friend to business owners, and online review sites facilitate this way of sharing positive experiences of a business. Encourage your customers to write online reviews of their experiences with your business. This can offset negative reviews, help to steer future customers to your business and provide some valuable insight into how customers view your business. Include links to your page on review sites on your website or send emails encouraging customers to provide feedback. Many customers will be happy to provide such feedback and be glad to hear that you want to hear from them. Where history and progress meet. 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