Yashar Lotfi - Chrisrosedesigns.com
Transcription
Yashar Lotfi - Chrisrosedesigns.com
1 Contents Intro Author Guide 3 Introduction5 Shaving History Technology and Culture Cultural Context and History of Shaving Shaving Developments Leading to the Design of the Gillette Safety Razor Gillette Innovation Facial Hair Perception 9 12 16 57 Market Research: Market Analysis and Indirect Competition 20 Direct Competitors 23 Indirect Competitors 24 Ownership 26 Market Share by Volume 29 Y Male Unemployment and the Market 30 Perception Maps 31 Teens and Tweens market 33 Teens & Tweens Market Strength and Weaknesses34 Existing Products 35 Brand Analysis: Iceberg7 Gillette is / Gillette is not 27 Questionnaire37 Old Spiced Brand 39 SWOT41 Brand Barometer 42 Branding ID 44 Social Networking 46 Generation Z 47 Essence of Gillette 48 Digital Education and interaction 49 Role Models and Responsibilities 50 Adverts and Campaigns 52 Masculinity 54 Perception of Manliness 55 2 Personas60 STEVE Analysis 78 Repositioning Gillette For The Future: Gillette, Context, Trends and Direction Adcept development Chosen adcept 59 64 77 Future Directions For Gillette: Project Directions 82 Chris's Direction 83 Alex's Direction 98 Ebrahim's Direction 100 Khoshal's Direction 102 Yashar's Direction 104 Appendix106 References110 This report was created by students from Brunel University during the course of 2012 - 2013. The following pages are a summary of the findings of the group in relation to the Gillette brand and their company strategies. The Following symbols denote who was responsible for the various sections. A C Alex Pearson E Ebrahim Khatri K Khoshal Mann Y Yashar Lotfi Chris Rose Graphics: Yashar Lotfi Technical Support: Chris Rose Publishing: Prontaprint, Uxbridge Copyright: Brunel University - Engineering & Design School 2012 Y 3 E 4 Introduction Every day, more than a billion people around the world use one or more Gillette products. This brand stands as the worldwide leader in nearly a dozen major consumer product categories, with the self-challenge to develop innovation and advance product technologies. Their world-class brand has organized operations at 38 facilities, in 19 countries and distributes products in over 200 countries and territories. "There are few companies in the world with more powerful global brands than Gillette, and there are even fewer companies, that have so successfully used innovation to increase their market strength and consumer appeal of their brands" - Gillette's chairman, James M. Kilts stated in a letter to their shareholders. This report is an introduction to the Gillette brand. The beginning of the report shows the inspirations and origins of how Gillette has grown to become a global brand spanning over a century to becoming a dominant brand in today's market. The report will give insightful directions into area Gillette can expand and also ensure its dominance in the foreseeable future. Y 5 Mission: Vision: Values: The Gillette Company is a globally focused consumer products marketer that seeks competitive advantage in quality, value-added personal care and personal use products; committed to building shareholder value through sustained profitable growth. To build total brand value through innovation whilst delivering consumer value and customer leadership faster and more completely than the competition. This Vision is supported by two fundamental principles that provide the foundation for all of our activities: Organisational Excellence and Core Values. The companies Vision is divided into three core values: Attaining this vision requires superior and continually improving performance in every area and at every level of the organization. Performance will be guided by a clear and concise strategic statement for each business unit and by an on-going Quest for Excellence within all operational and staff functions. Integrity: Mutual respect and ethical behaviour are the basis for relationships with colleagues, customers and the community. Fair practice is the hallmark of the company. This Quest for Excellence requires hiring, developing and retaining a diverse workforce of the highest calibre. To support this Quest, each function employs metrics to define, and implements processes to achieve, world-class status. Y 6 Achievement: Dedicated to the highest standards of achievement in all areas of our business. Strive to consistently exceed the expectations of both external and internal customers. Collaboration: Working closely as one global team to improve the business every day. Communicate openly and establish clear accountability for making decisions, identifying issues and solutions, and maximizing business opportunities. E 7 8 Cultural Context of Shaving above was picked up by the romans (Figure C3 Jethro Nededog. 2012) and amongst all 3 ancient super powers and others emulating them, neat short haircuts and facial shaving was used to differentiate them from what was seen as the scruffy lower northern, uncivilized tribes, uneducated, unenlightened so called 'barbarians'. (Figure C2. Cite : St. Just. J 2006.) Where the term Barbarian stems from unbarbered. (Cite: Modern Gent 2012). Figure C1. Figure C3 : Figure C2 : Shaving and short hair cutting dates back to ancient Egyptian times. Where shaving had started for health reasons due to the hot climate, causing itchiness, greasy, smelly and lice infected hair. The ancient Egyptians (Figure C1. Cite : Black. M 2012) were seen as obsessed with cleanliness and shaving and using this to differentiate themselves from those seen as non - civilized. (Cite: Modern Gent 2012). Alexander the Great cottoned onto the idea of a shaving to give his soldiers a military advantage where this was taken up by ancient Mycenae then Greeks. Long hair can be grabbed to control an enemy and stab, punch or slit their throat easily, with very short or no hair this tactic cannot work. This and the other logical hygiene reasoning mentioned C 9 In turn these tribes deliberately stayed unshaven, long haired and scruffy as a sign of their masculinity, wildness and rebellion against the ordered, disciplined civilized enemy cultures like modern sub cultures. In Asian cultures such as Sikh and far eastern cultures, long hair styles have been seen such a strong part of their masculinity and culture that people have been willing to die or go to war against those trying to impose hair cutting and it has been used as a method of crushing an occupied nation, almost seen by the victims as a form of castration/rape, cutting away their manhood and along with it their strength, self worth will to fight and accept subjugation when carried out on prisoners. (Cite: Geremie R. Barme. 1994). Figure C4. Figure C5 : C 10 This conflict between the wild creative independent long haired, rough, stubbly sub cultures and neat shaved cultures still continues today with the new barbarians in often music based subcultures like rebellious, biker, heavy metal, rock, punk, and hippy (Figure C4. Cite : Callous Vixen 2012) vs. The hegemony of the suit, 'appropriate', short, neat haircut, bland, conformist, perfect shaved style seen in office corporate cultures deemed professional, civilized and superior (Figure C5. Cite 5. Van Heusen. 2012) even though the wild long hair less shaved types tend to excel in music, arts, technical, social, extreme sports, independent out of the box thinking and progressive politics. This is also present very much in the current Islamist vs.. Western progressive secular culture conflict, The Taliban (Figure C7. Cite Mary Dickson. (2010) in particular are known to carry out harsh punishments, even killings and flogging carried out on those deemed unislamic if without a beard in some strongly Islamic controlled countries. (Cite: Hasbanullah Khan. Daily Times 2009). Where teenagers are stoned to death, 90 at a time for having Emo and rock metal hairstyles (Cite : Ahmed Rasheed and Mohammed Ameer. 2012). Western armies (Figure C8. Cite Andrew de Grandpre. 2010).more rational choose a short or shaved cut for practical reasons avoiding hair pull throat cuts. Whilst in many western cultures, those with long hairstyles and beards maybe denied a job, career and income for no logical reason even if more qualified. A first shave is also a coming of age right of passage into manhood for male western teenagers. Figure C7 Head and face hair historically being a visually method of defining one group faction as different to another, with peer pressure and leaders C 11 Figure C8 : imposing conformity to which ever norm they wish to be their hegemony. Shaving Developments Leading to the Design of the Gillette Safety Razor invented the first safety razor feature (Cite: Modern Gent 2012). A L shape wooden blade guard inspired by a wood plane to limit the depth the blade can cut and make it easier to hold (Figure C9). This started off a series of inventions for guarded blades according to research by Thorsten Sjölin. In 1799. Harwood & Co manufacturing a razor with a removable guard loop was described as a Friedlische Rasiermesser (Figure C10) again limiting cut depth in the Y axis only. Figure C9 Gillette did not invent safety razors, nor the concept of a replaceable blade. Going back to pre- history shell, flint and obsidian progressed to a mix of sharp knives, heat treatment from candles, and depilatory creams. Shaving often was a job for a busy profession, the barber surgeon. In 1770 French barber and blade expert Jean-Jacques Perret C 12 William Henson came up with a comb shaped guard (Figure C11 Cite : Robert K. Waits & Thorsten Sjölin. 2007) to stop slicing in the X- axis whilst catching hairs. He was also credited with inventing the modern T- shape blade holder handle based on a garden hoe. His patent was applied for in 1847. (Figure C11 Bottom patent image.) The Kampfe brothers, Frederick (c.1851-1915), Richard (1853-1906), and Otto F. (1855-1932) did the most pre-Gillette development with safety razors, combining the above features and coined the phrase 'Safety Razor'. They they filed over 50 patents in this field. Half the patents were for developments of their Star Safety Razor. (Figure C13 & C14. Cite : Robert K. Waits & Thorsten Sjölin. 2007) They started producing safety razors around 1875 and continued well into the 20th century with their Star company which was to be later acquired by the American Safety Razor Company. Whilst this had replaceable blades the blades were still expensive forced blades where the user spent time stropping these to sharpen them. It was one of their models King Camp Gillette was using getting annoyed by the blunt blades when he came up with the idea of stamped disposable blades. In 1902 the company name was taken over by Gillette and changed to Gillette Safety Razor Company. (Cite : Dowling. T 2001). Figure C10 Figure C11 C 13 Figure C13 What Gillette invented was not the safety razor, nor the shape, of the handle, nor guarding the blade or replaceable blades. Is was the type of blade. A revolutionary new type of blade you did not need to sharpen you just disposed of them and got a new one. He got the idea for this from his sales experience with disposable bottle tops. Back then nobody thought about land fill, pollution, wars over resources. Back then the idea of a business model based around disposable parts you threw away seemed a socially positive idea. A jobs creation, society beneficial business model, and a way of acquiring loyal repeat purchase dependent customers. It would take over a decade and huge amounts of money, with Gillette loosing more and more share control of his business, before he could oversee the development of the manufacturing technology till efficient enough to be able to produce industrial qualities of the blades cheap and sharp enough, with a low enough failure rate, for his idea was to become a commercial success. (Cite : Dowling.T (2001)). When the Gillette razor (Figure C14 : Cite Wikipedia) 2012) based very much on the Kapfe Star Safety razor that Gillette was using at the time he thought up the need for disposable blades, started to sell it was certainly not cheap, with its sets selling at twice the price of a decent imported straight razor. The concept of a cheap disposable blade razor did not come into play till the patents ran out and competition set in. Since the beginning the Gillette brand has positioned itself as the leading innovator of wet shaving technology. The brand identity is based on the futuristic state of the art technology, 'The best a man can get' so a man can be the best he can be. Strong, Intelligent, protective, fit, successful, an alpha getting the alpha females, but not the bully, more the hero, the sporting athlete, protector/provider. Figure C12 C Gillette himself was interested in more that business having written several books including The Human Drift, Social Redemption, The Peoples Corporation all geared towards the creation 14 Figure C15. Cite : bruceonshaving.com (2011) of Utopian societies where there was no competition, big companies provide all with all their needs, in massive super cities and powered by hydroelectric power. A world without money, and no chaos in the world. Thus Gillette's originator would support social engineering projects such as helping boys grow into men who care about society, making good achievements to better selves and others. To create as perfect a society as possible without all the violence we see now to teach boys to be the best a man can be using razors that are the best a man can get. The cutting edge of technology, Figure 14 shows the patent for the first Gillette razor. C Figure C14. Cite : Wikipedia (2012) 15 Figure C16. Cite : All-the-stuff-and-more. (2012.). Gillette Innovation To maintain its brand position of the 'Best a man can get,' in the highly competitive market for disposable blade razors Gillette has been responsible for many innovations. First of all was the original disposable blade, a massive leap forward in blade technology at the time to be able to manufacture micro thin blades in bulk which at the time was thought to be impossible which guaranteed a man could get a sharp razor without having to sharpen blades which always went dull. Gillette has led the pack with improvements in comfort, cutting efficiency to maintain position the brand as the premium product in a highly competitive market. Half the population is male, and shaving is necessary on an almost daily or few daily basis, females shaving frequently as well. This means there are huge profits to be continually be made forever if your product is the chosen model and blade range to deal with this need to shave with disposable blades which are frequently replaced as they get dull. If a consumer purchases your blade holder and different brands are not interchangeable then they will need your blades. So you need a blade holder your target consumer will want and this goes hand in hand with the blades. If you want the blades you need the correct handle. Thus this generates repeat purchase if you can maintain consumer loyalty. Key factors will be ongoing cost. Whilst a cheaper handle may seem a good investment at first or blade system, if the blades wears out fast that is poor economy. It will cost more in the long run. Comfort is a big issue as well. Both during the shave and after as poor blades make razor rash worse with the spots and cuts that go with it. Often shaving is done in the morning before work and education. Shaving has to be quick. All this points to the need for a quality product. The company that C 16 has the best reputation gets to be the market dominator. As what matters is perception at the handle purchase stage. Once a consumer has the handle they stick to those blades. The key is to push the choice of blade and handle combination so it is adopted early on. But to maintain that position needs constant innovation to stay ahead of the competitors looking to take that position from you hence Gillette's investment to maintain its unique selling point of 'Being the best a man can get' is thus justified. These innovations for the most part can be split into 3 main categories: * Those that make life easier for the user. * Those that make the shave closer. * Those which make the shave more comfortable. Plus style improvements often coming with a more comfortable to hold handle. In many cases the advantages cross over such as closer shaves tend to be more comfortable and many models were a combination. Shaving Ease Shaving Closer Shaving Comfort & Style * 1934 The Aristocrat model with a twist to open design so the user did not have to detach the head. Improved in 1947 with their 'Super Speed model' * 1958 First adjustable razor to increase closeness. * 1960 Super Blue silicon coating to glide better. * 1970 Adjustable version of Technomatic. * 1972 Trac II first twin blade system. * 1946 introducing a the blade dispenser * Mid 1960s Technomatic with a rotating blade band moved with a lever in a cartridge, equivalent to 5 blades worth. * 1990 Sensor with twin spring loaded blades for closer shave and less cuts. * 1992 Sensor for women. * 1975 Daisy Disposable for ladies * 1993 Sensor Excel with micro fins. * 1976 Good news twin blade disposable razor. * 1998 Mach 3 1st Triple blade, 5 micro fins, spring blades, pivoting head and lubricating strip. * 1977 Arta 1st Pivoting head making neck shaving easier. * 2001 Venus for women similar to Mach 3 * 1978 Arta for ladies * 2004 M3 Power 1st powered wet shave * 1985 Good News Plus disposable with pivoting head. * 2004 Sensor 3 As above triple blade * Mach 3 Disposable. * 2005 Fusion and Fusion Powered, 5 blade system with precision trimmer on back * Fusion Pro Glide with finer blades, powered and un-powered models, 5 blades and back trimmer blade. C * 1963 Super Stainless coated blade corrosion resistant. * 1963 Platinum chromium corrosion resistance blades. * Trac II Plus with lubricating strip. * 1985 Atra Plus pivoting head with lubricating strip. * 1985 Good News ! Pivot Plus as above with pivoting head and lubricating strip. * 2001 Mach 3 Turbo as above with 10 micro fins, new grip, improved lubrication and anti friction blades, Less irritation against the grain. * 2003 Mach 3 Mach 3 G-Force, Champion: as Mach 3 with different colour schemes * 2005 Gillette M3Power Nitro as before with spots car style in line with popularity of Fast and Furious movies. Cite : www.Safetyrazors.net Cite : Mike Norton (2010) Cite : Anonymous (2001) 17 Additional Product Range As well as the razors there has been a brand stretch into related products such as Shave Gel and foam, skin care and deodorant to sell along side the razors and in keeping with the metro sexual cultural developments where men take more care of their skin with cosmetics that in the past would have been more used by females. You also have the Venus range of female razors tapping into the other 50 % of the worlds population and their need to shave. There current full range can be seen at: http://www.gillette.com/en/gb/products/all-products.aspx C Figure 16. Cite : Marketing-blog.biz. (2008). Figure 17. Cite : boots.com (2012). 18 The Best a Man Can Currently Get Figure 18. Cite : Gillette.com (2012) 'The Best a Man Can Get' with Gillette has to be their latest product the Fusion Pro Glide Styler set which combines handle with interchangeable electric trimmer, power vibrate wet shaver, and precision trimmer with a rack and advanced clear shave gel. This is responding to the cultural shift away from the corporate look and more to creative industries where men define themselves with more individual styles such as goatees. Possibly as those growing late 90s achieve professional Figure 19. Cite : Emmy (2012) success. Chris Beastall (2012) states: "With the popularity of keeping and styling facial hair continuing to grow, confirmed by Gillette research that 40% of North American men refine their facial hair, it makes sense. P&G, owners of Gillette (and Braun) drew on their knowledge of electric shavers for this collaborative effort by combining Braun’s trimming technology with Gillette's blade technology to produce a facial hair styler to help men trim evenly, shave closely and edge accurately. The result is an accurate tool for facial hair styling and a welcome addition to the market place." C 19 Gillette.com (2012) states “Want to add some flair to your facial hair style? Introducing the Gillette Fusion Pro Glide Styler, the 3-in-1 facial hair styling tool that trims evenly, shaves closely and edges accurately. Whatever facial hair style you choose, whether it’s a simple goatee, a thin chin strap, or a clean shave with sharp sideburns, you’ll be able to master your best look, even in the shower. The Gillette Fusion Pro Glide Styler is watertight and totally safe to use in wet environments.”. Market Analysis & Indirect Competition The Gillette Company is a globally focused consumer products marketer that seeks competitive advantage in quality, value-added personal care and personal use products. We are committed to building shareholder value through sustained profitable growth. The grooming products business is marked by competition in new technology, as well as in price, marketing, advertising and promotion to retail outlets and to consumers. The Company's major competitors worldwide in blades and razors include Pfizer Inc., with its Schick product line, and, in North America and Europe, its Wilkinson Sword product line; and Societe Bic S.A. Toiletries are highly competitive in terms of price, product innovation and market positioning, with frequent introduction of new brands and marketing concepts, especially for products sold through retail outlets, and with product life cycles typically shorter than in the Company's other businesses. The portable power products business is highly competitive in terms of product performance, innovation and price, and in marketing, advertising and promotion. The potential shaving market is huge, With the exception of those growing facial hair for religious and personal reasons, shaving for most is a daily or every few days activity. (Cite : Yosh 2012) The techniques of how to shave are fairly limited: * Dry electric shaving. * Disposable blade hoe handle wet shaving. * Disposable hoe handle and blade razor wet shaving. * Combination shaving such as a wet use electric razor or vibrating hoe razor. * Traditional straight razor shaving Most of these markets tend to be static. A man who has chosen and established electric dry shaving will tend to stick with it, As will C 20 those choosing wet shaving with hoe handle razors. Consumers tend to stick more out of convenience and economics. It takes effort and investment to get a new handle and switch brands. It is easier to stick with what you have, unless your income rises allowing for the expense and making the effort worth it to change. So there needs to be a significant advantage without much or any economic penalty for switching brands. Replaceable Blade System Wet Razors This is the primary competition arena for Gillette. Here there is little substantial to differentiate between the main brands, Gillette, Wilkinson Sword/ Schick, and King of Shaves/ Remington. Most have multiple blades, some sort of flexibility and lubrication. Gillette for the most part introduces more is the new innovations and the others follow, King of choice of which tends to be more personal preference as opposed to any demographic. Shaves started by selling shaving solutions. Wilkinson's sword ranks below Gillette and King of Shaves below them. Bic positions itself as the Budget product. There is a lot of competition on price and marketing to recruit new customers when young males. Styling and branding tends to mimic the disposable blade markets emphasizing technology and slick form. The key difference is that the cost of the capital purchase is often high, excluding the teen market unless the product is a gift or the result of money from a part time job, which will not happen for most till later teens around 17. Philips is the leading competitor in this market sector according to Which? (2012). Old Style Straight Razors Traditional straight razor style shaving, or move to this when older and very successful as a way of distinguishing them selves from the lower orders or mass market shaving, Marketed as a traditional luxury product that is a hand crafted, very expensive and exclusive product aimed A, B demographics at from select stores. The market form products in this range is small and specialist. Thus not a direct competitor. Disposable Razors Are more likely to be a convenience product when missing your main razor or travelling rather than a long term switch. More space is needed for a bag of razors, the quality tends to be lower, thus may appeal to those at the base of the economic ladder. Dry Electric Razors Appear to the mass market like Gillette. The C 21 Mintel states that : "Just over a half of men use non-electric/battery razors such as systems razors, whereas one in five uses disposable razors. Around three in ten men use electric/battery shavers. The high usage of systems razors, which require users to replace cartridges, is driven by high-profile marketing and continuous product development by the brand leaders, for example Procter & Gamble’s Gillette Fusion Pro Glide razor. Those who shave less frequently are the most likely to use disposable razors, which offer the cheapest shaving solution. Disposable razors are becoming increasingly sophisticated, with manufacturers adding lubrication strips, pivoting heads and ultra grip handles (I.e. Gillette Blue II Plus Slalom Disposable Razor launched in Q4 2011). C 22 Direct Competitors The primary competitors in the cartridge system are Gillette, Pizer's Wilkinson Sword/ Schick and Bic. Figure 20 shows in a wet shave razor test review, Which? Magazine rated Gillette razors as their top four, and another as 6th, second place competitor was Wilkinson Sword products. Wilkinson's products are at a lower cost bracket competing on price. Mintel (2012) states: “Thanks to the popularity of Gillette Mach 3 and Gillette Fusion, Procter & Gamble completely dominates sales of men’s razors, to the tune of nearly 96% (not tabulated). Within disposable razors, Gillette’s share is some 63%. Figure 20. Cite : Which? (2012) C 23 Indirect Competitors Procter & Gamble is also the leading supplier in electric shavers and epilators via its Braun subsidiary." In terms of quality electric shavers, Philips is the premium manufacturer all top positions of the electric shaver market having employed the inventor of the rotary dry razor with lots of experience in the electronics industry. Braun now a subsidiary of Gillette ranks far lower as can be seen from product reviews carried out by the likes of Which? Mintel (2012) States : "Electric or battery shavers have seen the greatest increase in usage between 2007 and 2011. Concern for the environment or investing to economise on costs in the long term may be reasons why more men are switching to electric/battery shavers. Recession-driven price promotions and improvements to product features are also encouraging more consumers to use electric/battery shavers." C Figure 21 . Cite : (Which?) 24 In terms of Shaving preparations Gillette now a subsidiary of Proctor and Gamble holds the highest market share due to the size of its product range and continual release of additions to its product range (Cite ; Mintel 2012). The Nivea rang from Beiersdorf is the nearest competitor, then King of Shaves which starts selling through Harrods. "....The over 55s who are retired stand out as core users of razors, razor blades and electrical shavers (see Appendix). ABs living in the North are also the heaviest users. " Cite : Mintel (212) Currently however Mintel (2012) States : "Heavy usage of razors, razor blades and electric shavers has been in decline since 2007, with men increasingly likely to shave twice a week at most. Around 1.7 million men in the UK do not shave, and these are primarily 16-24 year olds. According to Mintel’s Men’s Grooming and Shaving Products – UK, October 2011, this demographic is the most likely to believe that they do not need to be clean shaven to look well groomed, indicative of a growing fashion for facial hair. Men aged 16-24 are the least likely of all age groups to use shaving hardware, and when they do, two thirds are infrequent users (twice a week or less). " Mintel (2012) suggests, "To encourage these men to shave more often, manufacturers could promote being clean shaven as a way to attract women, using a similar approach to 'the Lynx effect' or at the very least, promote the fact that designer stubble still needs to be groomed. Around 44% of men believe it is important to be attractive to the opposite sex." Thus in terms of direct competition in the replaceable cartridge the key battleground in terms of competition for all bar the traditional straight razors will be at the teen level for the blade holding handle or electric razors. "Status and emphasizing masculinity will generate the need for the best quality product the user can afford, either when given as a gift, such as from a father to son or when the male can afford their own as opposed to the mothers choice of shaver. On going costs are also a factor with replacement blade cartridges to consider. C 25 At this age hormonal drives and the need to compete with other males for status, acceptance to impress females, or other males if gay, is tantamount. Being able to position the brand as the tool to achieve this is essential with the key brands employing similar tactics. Gillette's new product the Pro Glide Styler which can be seen at : "Http://www.gillette.com/en/gb/Products/ Razors/gillette-trimmer/trimmer.aspx", Cite: Gillette.com (2012)" Seems perfect to address this trend combining a facial hair electric trimmer, vibrating cartridge system and precision trimmer. The Gillette site proving the instruction to sculpt many facial hair styles, whilst in itself in keeping with the sports car colour style of the Fusion range. Ownership International Directory of Company Histories. (2005) States: 1901: American Safety Razor is founded by King C. Gillette. 1904: King Gillette's safety razor is patented. 1918: Gillette manufacturers razors and blades for soldiers during World War I. 1942: The Cavalcade of Sports program is formed to oversee the company's various advertising and promotional activities in athletics. 1955 Paper Mate Company, a manufacturer of ballpoint pens is acquired 1967: Braun AG is acquired. 1971: S.T. Dupont IS acquired 1971: Company is organized into four domestic divisions: the Safety Razor Division; the Toiletries Division (Featuring Right Guard antiperspirant. ; The Personal Care Division; and the Paper Mate division. 1977: Sold Buxton 1978: Sold Welcome Wagon 1979: Sold Hyponex and Autopoint mechanical pencil business 1984: Gillette added oral care products to its product mix with the purchase of Oral-B Laboratories for $188.5 million 1991: Gillette ranks 20th among the Fortune 500. 1993 Acquisition of Parker Pen Holdings Ltd. for 285 million pounds. 1996: The company acquires battery manufacturer Duracell." 2005 P&G acquired Gillette and subsidiaries: Braun, Duracell and Oral-B. Forming the world's biggest FMCG company in the world for $57 billion. (Cite : Trefis Team . 2010)" (Cite: P&G. 2008). C 26 Cite : www.carsimg.org. (2012) Bright Colour Ultra Sharp Futuristic Speed Slick 1ST Cite : Saudi Gazette (2012) Gillette Is Jay Brett. (2008) C Compute Scotland. (2009) Power Energy Futuristic Innovation Technology Ergonomic Comfort Mass Produce Disposable 27 Cite : Web Properties Direct. (2012). Designindoor.com. (2012) Cite : Old Kiln Forge. (2012). Traditional Dull Grey Crafted Simple Plain Barrington Ayre. (2012) Gillette Is NOT Cite : Horatiu Boeriu. (2011) Cite: Eastleigh Express. (2009). Old Cheap Forged Long Lasting Conservative C Cite : Decorators Notebook (2012) Cite : http://webpages.scu.edu 28 Gillette in the market: Market share by volume The chart shows the market data of value shares of the UK sales of shaving Preparations in 2011. The data shows that Procter & Gamble lead the market share by 52% with products from Gillette and sub companies. The market share is then followed on by Beiersdolf with 13% (products from the Nevia range), own labels with 11% and the king of shaves with 10%.(Mintel,2012) Maximising brand loyalty: Mens and women's shaving and hair removal: June 2012 - A snap shot (Mintel,2012) K 29 Mintel states that brand loyalty is the biggest strength of the male toiletries sector. This could be the reason why Gillette is continuing to dominate the market. Research shows that male brand loyalty starts at a young age with 30% of 16-24 year olds choosing a brand, and 44% of this age group using more than one product will mean companies will benefit from the loyalty of these consumers. It is stated that the under 35s continue to be the biggest buyers and users of male toiletries. The highest users of the Gillette brand are 45-55 year old men.(Mintel, 2012) MALE UNEMPLOYMENT AND THE SHAVING MARKET The forecast Predicts that male unemployment is set to rise and has been on the rise since 2008. The male toiletries market has been able to withstand the hardship of financial instability in the past years but changes in the job market shows that this industry could be affected, as unemployment rises. Low levels of youth unemployment will limit the spending power of the under 25s, who show high levels of enthusiasm towards brands (Mintel, 2012) Men in employment spend more money on grooming products than those out of work, because of the desire to get ahead in the workplace and the belief that being well groomed supports this progression. Lorial's recent report on mens attitudes towards grooming found that 47% of men felt that being well groomed had helped them to get ahead in their career. The increasing age of the male working population makes this a key market for products like anti-ageing skin care and hair colouring products. Although 16-34 K Mens statistics of unemployment: June 2012 - A snap shot (Mintel,2012) year olds believe they don't need to shave to look professional as a select number of actors 30 choose to have rugged beards and prove to be successful. (Mintel, 2012) PERCEPTION MAP PERCEPTUAL MAP The perceptual map of cost vs performance within shaving brands shows Gillette fits in the market as a high quality brand with a high cost. The direct competitor for Gillette would be Wilkinson sword. Wilkinson sword is considered to be a good quality brand at a cheaper price than Gillette. Quality Cost Perception of the shaving market: Cost vs Quality (2012) K 31 Other brands like King of shaves and Bic perception shows they are lower cost but at the price of quality. Cost The perceptual map of innovation vs brand loyalty within shaving brands shows Gillette fits in the market as the most loyal and innovative brand. The direct competitor for Gillette is still Wilkinson sword. Wilkinson sword is considered to fit just below Gillette in innovation and brand loyalty. Brand loyalty Other brands like King of shaves and Bic perceptions show they compete with Wilkinson sword but lack innovation. Innovation Perception of the shaving market: Cost vs Quality (2012) K 32 Teens & tweens K 33 The following shows the strengths and weaknesses of the Teens and Tweens market (Tween describes youths who are roughly ages 8-14, who are between childhood and the teenage years). This research was taken place to gain knowledge of youth spending for Gillette could target this user. Strengths: * Tweens and teenagers are open to new brands or product concepts. * Products promoted online are cheaper than ones promoted on TV. * Their income is less likely to be affected during periods of financial difficulty (such as recession) , due to their disposable income Opportunities to use texts and IM for marketing. * Parents of teens and tweens represent an alternative target for toiletries brands. * These consumers are open to a wide range of products that may not be targeted at their age. * Building brand awareness amongst tweens/teens can lead to long-term loyalty. * Products that improve confidence will appeal to teens who are often sensitive to their insecurities. Weaknesses: * * * * * * * K Price can be a barrier for this age group. Boys generally are not interested in toiletries and shaving products until they start shaving or develop skin problems. There are difficulties when it comes to advertising to this age group due to restrictions. Unpredictable teens make brand loyalty difficult to start. Parents are the ultimate deciders to the choice of what products they use Difficulties with online shopping as teens usually don't have access to bank cards. At the stage of research a possible direction was chosen which was having more involvement of teens and tweens into the brand as they could be a target market for the brand to gain loyalty. The research shows tweens and teens are open to new product concepts which would help when re-branding the brand. It also would be easier to market the brand to them with the restriction to appropriateness. During the periods of financial difficulty this target market is less likely to be affected. Although the main decider of if a product is purchased is down to the parent. 34 Existing Products E 35 Gillette is vastly known as a mens grooming brand. There are acknowledged as the leading and dominant brand for shavers. There vast brand presence in the male grooming sector is evident and is reflected in their product range that Gillette offer. Gillette offers consumers razors, blades, shaving gels and foam, skin care products and deodorants. micro-pulse which reduces friction and maximizes comfort. The Gillette science is applied to their shaving gels. Consisting of hydrating emollients and lubricating ingredients allowing the user a Gillette shave that's a step up in technology from other shaving foams. The language that Gillette uses in marketing their products is scientific, precise and all about performance. Projecting a tried, tested and highly developed product that ensures maximum quality and incentive for the consumer to purchase. Gillette's fusion line is marketed as power that takes comfort to a new level. With independently sprung blades that adjust to your face, coated with thin uniform telomere that helps to allow the razor to glide and cut through hair easily. Having an innovative oscillating motor that delivers a soothing E 36 Questionnaire A Survey was conducted to gain a wider perception view on Gillette. A total of 50 men were asked in order to keep a wide sample of answers. From the analysis a total of 98% of men knew about Gillette and thought the brand to be expensive, and only 2% did not. When asked if they believed Gillette products perform better than other brands in the market 90% had thought so and only 10% had not. From this analysis you can see that Gillette has quite dominant brand awareness and is perceived as a premium brand with quality. E 37 The survey indicates that an average sample population was used between the survey conducted and the results show that the majority of the people asked were 50+ with 26% and the least amount of people asked where the under 18s demographic with the survey indicating only 4% asked due to obvious reasons. The next question shows the key association found with Gillette and illustrates that the major association found with Gillette being taking care of yourself with 36%, and manliness 34%. Both having the larger share of results. 38 Old Spiced Brand E 39 The concept of marketing to men with the belief of making them appear more masculine and attractive to women is nothing new, but old spice who are in the male grooming sector have changed that ethos into a different perspective. Aiming their marketing campaign to the women. In the sense of talking directly to the woman by saying this is the type of man you need and want. Setting a standard for other men to imitate. Example of this is the old spice advert that has been a success with "the man that your man could smell like". Using a play of word indicating a subtle context of women getting there man to smell like the old spice man. Where in a typical household women usually are found doing the shopping therefore marketing a masculine brand to them would seem a logical process as ultimately they will be buying the product for their man. E 40 S.W.O.T. Strengths: Market leader > International market share Investment in R&D >High level of innovation > Strong quality & brand management Rich history > Dominant advertising > Stabile target markets > customer interaction Take on environment & society responsibilities > Strong values > Respectable organization = International brand & distribution. = Sustained product range & customer satisfaction. = Upkeep of interest for all stakeholders. = Reducing risk and increasing profitability. Weaknesses: * * * * High price bracket > Pro-consumer market Specialist market > Sport based promotions > Limiting target audiences Long development cycles > Static market growth > Saturated market High expectations > Expensive brand maintenance > Corporate brand = Limiting market expansion. = Loss of none sporting / female market. = Dependent on retail outlets. = Lack of emotional infrastructure. Opportunities: * * * * Electric market > innovative reputation Technologically advanced > Manual turnover to powered digital goods Growth of population > Increased grooming & styling > widening product requirement Social mistrust / brand royalty > High margin for diversifying business = Alternative product range. = Widening market share. = Increased market. = Responsive audiences for add-ons. Threats: * High price brackets > Unstable economic turnovers > Change in audiences International exporting > Taxation & custom duties > Alternative market treaties Smuggling & theft > Loss of open display presentation > Disturbed distribution systems Fashion & trend movement > professional visual expectation changing to alternatives Y 41 = Loss of existing market. = Limits distribution + higher pricing. = Limit availability & presentation. = Limiting the need for shaving products. BRAND BAROMETER DOMINANT 1960-2012+ RESIDUAL 1929-1942 EMERGING 1901 -1929 1942-1960 BAROMETER 2012MB Brand barometer for Gillette (2012) K 42 Emerging: 1901-1929 The Gillette (American safety razor) company was established in 1901 by King C. Gillette. Was the chosen brand for the U.S. government in World War 1, who ordered 3.5 million razors and 36 million blades to supply all its troops. The razors were deemed as disposables and were easy to use and gained patients. Residual: 1929-1942 Gillette had over-reported its earnings for the past five years by about $3 million. Confidence in Gillette fell, as did its stock. From a high of $125 early in 1929, the stock bottomed out after the disclosure, at $18 Gillette regained itself by 1942 when the brand focused towards advertising and promotional activities in athletics (the way we perceive Gillette to this day) .Gillette also acquired companies such as Braun AG and extended the brand with toiletries and personal care products. Dominant: Gillette remained a dominant brand with their product line. They were ranked in 1991 20th among Fortune 500 and acquired battery manufacturer Duracell in 1996. In 2005 P&G announced acquisition of Gillette. The Future: Gillette's market share shows that they have been in a decline since 2009, with their competitor Wilkinson sword gaining market share but still below Gillette. For Gillette to remain dominant they must focus at a younger target market to gain brand loyalty against other competitors such as Wilkinson sword and king of shaves, which is supposed the next emerging brand in shaving. K 43 Branding ID The Gillette Company has created a dynamic alternative logo as part of their strong branding infrastructure. The applied design elements consistently apply visual representations to heighten corporate visibility. Their standards ensure proper application worldwide with very generic legible selections. The brand Implements its company values and trust through its visual identity. Font Name: Twentieth Century MT Ultra Bold Italic This font focuses on the sparse geometric shapes in relation to modernism; in turn representing the fluidity of technological advancements. * The lowercases incorporate height and a stroke contrast to break the logo down for instant recognition, making the word more legible even in part slight. * - The glyphs design enhances the lettering out to a more three dimensional form. The curved angles used on the 'G' and 'e' can also represent the global rotation of the company's market. * - In addition the 20 degree (approximately) cuts from the key letters enhances the recognition of the logo from a distance but also embody the sharp nature of the brand and its products. Y 44 Colours: Alternative: Blue Gradient * Cerulean Blue * Cobalt * Royal Azure RGB 42,82,190 RGB 0,71,171 RGB 0,56,168 Other Connotations: Y Calmness, Serenity Void.Vastness Cleanliness. Fresh Unconscious. Subconscious Calming. Contemplative Contentment. Fidelity Trust.Security Intelligence. Confidence Technology. Futurism Success, Power * White * Black RGB Registration: RGB 255, 255, 255 RGB 0, 0, 0 Gillette's brand colours have been changed over the development of the brand and company to suit their product and the nature of the market. Originally the selection illustrated a very respectable seniority with its back wash however with the high technological advancements of new century the brand developed its image to suit a more innovative, powerful identity. More recently they have introduced a gradient three dimensional look to their ID to ensure they cover more ground with connotations but also showing a gradual advancement of technologies. Several international surveys indicate blue as the favourite colour to men during the 20th & 21st centuries. The different shades can have different connotations however in regards to the Gillette colours the overall association themes commonly state: success, technology, power (electronic) and corporate organization. A technical motive for this selection has also been the diverse packaging ranges used in the modern supermarket culture. These Blues appear to recede when placed beside another colours making the branding stand out. This technique is based 'Push - Pull Theory of Abstract Expressionism'. 45 on the Social Networking Gillette use semi-direct interactions such as 'Facebook' and 'Twister' pages to influence their brand image in addition to broadening their target market. These digital interfaces are important investments considering the growth in the market as generation Z enters their consumer range. Y The most common trends seen in these sites are the use of sporting athletes for advertisements. The positive PR from athlete celebrities creates a very positive atmosphere on these forums automatically adding value to the brand. Alternatively wellbeing is used as a cheaper promotional base. Gillette tries to create positive PR from physical and social health to promote Facebook page: Gillette Brazil Gillette Gillette India Gillette UK Likes: 1.51 1.39 1.05 263 Tweeter page: Gillette Gillette Brazil Gillette UK Gillette India Followers: 22.2 thousand supporters 4.96 thousand supporters 2.10 thousand supporters 1.05 thousand supporters million supporters million supporters million supporters thousand supporters 46 its codes of ethics and social responsibilities. The evaluations of these sites indicate the company relies on this balance to upkeep a trendy outlook. The publicity response to the relevant trends in society is crucial to the brands promotional directions. An example of this process is the diversity of the company's statements in 2012. The focus into successes started for the 2012 Olympics then the distorted to celerity product promotion in the less active season; followed by the introduction to wellbeing with the start of the 'Movember' campaigns. The Tweeter reviews revealed that social networking views of the company are mainly set on its brand image and ethical statements, less related to reviews or advertising of products. Some tagged reviews can be seen however they are mainly in context with individual lifestyles or personalization ensuring the cooperation is not responsible for any set views. Targeting Generation Z 'The First True Digital Natives' For most people the digital format is the goto source of information and entertainment on demand, yet it is not second nature. On the other hand the individuals born into the 21st century are bought up immersed into the digital medium. From the social, governmental bodies to individual wellbeing, these upcoming generations will deal with direct influences of digital interfaces and services. These trends are already taking shape in everyday decisions. The diversion from physical to digital has already shown dramatic attributes in globalization and freedom of data but also negative cases such as lowering physical interactions and obesity. Y 47 Throughout the years companies such as Gillette will have to adapt to suit these changes to ensure they can maintain their leadership in relation to the contemporary market and innovation expectations. Designing their products to suit these changes will be key to their deliverables successes for the emerging niche markets. In addition the branding strength will have to remain consistent as studies already indicate this generation is highly responsive and knowledgeable in brands and their representations. A study shows individuals by the age of 3 can recognize almost a 100 brands. The Essence Of Gillette To give an overall view of what Gillette stands for as a company a word cloud was created. The brand words collected through research and views as well as from the Gillette website. Three words were chosen that most encapsulated the idea and meaning of Gillette. The Best Sharp Manly A 48 Digital Education & Interaction In a technological expanding society, digital content is becoming readily accessible and prevalent in our daily lives. Content and information found on the Internet is rapidly expanding, and resources available to the population are readily accessible. There are three main advantages of bringing digital education to users through digital technologies. Y Up-To-Date Content Interactivity Visual Learning Digital technology allows for the flexibility of learning by lifting the limits on accessing resources and tools from any location with an Internet connection. One of the biggest advantages of this medium is fluctuating content, refreshed and updated information that can help younger users understand more complex issues such as the news or a scientific statement. This shift in material aids breakthroughs by illustrating different perspective in subjects such as science, historical events and other out of curriculum topics. This strongly ties in with branding and customer loyalty aspects of Gillette's social networking sites and their content adaptation to suit current events. The combination of user habits such as social networking (Facebook/Twitter) and informative materials (educational/news) can create a positive learning environment, engaging with audiences effortlessly. Digital technology allows the adaptation of materials to best suit individual's interest and activities, ensuring personalised stimulants to keep users active through their daily lives. According to a case study released by Intel, a group of struggling third graders in Rancho Cordova, California, learned to absorb their math curriculum quicker through an interactive program called "Go Solve." Students of all grade levels learn more efficiently and effectively by doing, and interactive software allows for that hands-on opportunity. Online video content or illustrative programs allow the users to learn visually. Most teenager do not understand the importance of newspapers and other publications however are open to most other visual Learning, either interactively or passively. Even though a lot of software and sites have been developed to suit this fact, not many companies have invested in alternative product design solutions. With the use of cheaper technologies a market leader such as Gillette can develop multi- functional equipment to visually perform simpler tasks. The boom in 'Wi-Fi' and 'online storage' systems will also support this aspect by allowing the reduction of components and costs in new digital technologies. 49 Role Models & Responsibilities Teenagers begin taking on adult roles and responsibilities just after the adolescence years. As a result most select role models to illustrate and adapt their abilities to set styles and justifications. Hand-in-hand with branding, Strong role models can be hugely important; with them the teen can learn skills and characteristics needed to succeed later in life. Y 50 Purpose Interaction A role model helps the teen establish a sense of identity and purpose. This can define the qualities they hope to emulate and demonstrate, for example a successful businesswoman may validate how to thrive in a competitive environment. Subconscious most teens can integrate these qualities in addition to set brand values as their own personalities. While figures like Gandhi and Michael Jordan may provide indirect inspiration, the best role models for teens are ones who they can directly interact with on a regular basis. Even though this is not possible on a mass scale, technology can aid this process by presenting interactive services to imitate this need. As generation Z grows into their teenage years they will be very familiar to this medium as part of their culture making the process seamless. Effects With a good role model, a teenager learns ways to make productive choices easily; set aspect will be added to the individual's behaviour that allows them to confidently make choices. Over time it is healthy for these icons to change so new skills can be introduced; helping build up a set of essential life skills. Sports and entertainment celebrities used on most of Gillette's campaigns may not always be the best choices. The selection will have to be made with strong emphasis on personality qualities in addition to the common skillset. Y Considerations Misconceptions Children emulate the behaviour of their mother and father however outside influences can be dramatically change ideologies on a much faster rotation. The branding identity and company values can have direct influences on the younger users. Gillette can use these factors to invest their interests within the target market using positive interfaces such as education to introduce younger groups to the brand. This may be a positive factor for both parties was Gillette gain audiences and the teens again a safe resource of information. Media such as movies and television usually suggest easy-to-solve problems when dealing with role models. This is a common problem, as individuals have to be educated on the requirements of skills and means for solving problems. Corporations and brands have a main effect on the selection of role models too; a company such as Gillette should promote a balance of educational and physically active role models. The concentration of 'sports' and 'competitively' celebrities second the fundamental humanitarian qualities of the brand values. 51 Adverts & Campaigns Outdoor Push The outdoor push is part of Gillette's overall Great Start campaign, which launched early 2012. It aims to celebrate sports coaches and inspire young people to get involved in the coaching profession. It takes full advantage of Gillette's sporting element of being the best. Three tower blocks were erected in Stratford overlooking the Olympic Park. The location has been chosen to maximize the campaign's awareness to traffic running to and from the Games. Masters of Style Andre 3000 Stars in Gillette's new stylish campaign. Gillette's Masters of Style commercial introducing Gillette's Fusion ProGlide Styler has been receiving great reviews. The use of chic and sexy celebrities is a smart way to market Gillette's stylish and more desirable side. They have a desire to look like successful and famous celebrities such as Andre 3000 and are thus more likely to buy into the stylish new campaign. A 52 Movember Gillette Joins in on Movember to Sell New Facial-Hair Trimmer. Sometimes when marketers can't beat a trend, they join it. For years Gillette has been losing face to the less-shaving movement, is backing Movember in the USA and UK, a campaign that urges men to grow moustaches to raise awareness for prostate cancer. This campaign kills two birds with one stone; the use of a charity shows the sensitive and caring side to the Gillette as well as being able to market to the facial hair side of the market that had never been done before. Champions The 30-second television advert is a montage of great moments from each sportsman's career and each athlete saying the line "Prepare to be your best today". The company signed the different sports stars: Woods, Henry and Federer in 2006 to give the brand wider exposure. Their reputable charitable actions, support of social causes and true sporting values made the different sports idols the perfect candidates for the adverts as it proved to be Gillette's most successful advert yet. A 53 Masculinity "Masculinity is having qualities or characteristics appropriate to a man". It can be used as a degree of comparison; who is more masculine or the most masculine? Who is the best man? The constructs of masculinity vary across historical and cultural contexts, styles and trends. Make up and wigs were considered masculine back in Georgian time, the idea of masculinity is changing all the time. In this day and age, being the most masculine man with the biggest bulging muscles is a dying concept. It is time to focus on the present qualities of what truly makes a man rather than the primal qualities of being the strongest in order to survive. In order to give the best a man can get as Gillette promises they must accommodate for all different types of men. A 54 Perception Of Manliness Six different personas we often imagine when we think about manliness. The Warrior - Protector and Defender of Freedom * Example: the tribesmen who protected the village from attack * Possible Positives: Toughness, leadership, courage, sacrifice * Possible Negatives: Callousness, difficulty in adjusting to civilian life and relating to non-soldiers, unwilling to question authority The Lone Wolf - Disregards Cultural Rules and Conventions * Example: He is the cowboy riding his horse alone into the sunset * Possible Positives: Self-sufficient, free-thinking, independent, his own man * Possible Negatives: Can't ask for help, difficulty in forming connections with others, depression, suppression of emotions The Adventurer - Desire to Travel, Explore, and Conquer. * Example: The first man on the moon * Possible Positives: Free spirit, courage, vitality, risk-taking * Possible Negatives: Flighty, inability to commit A 55 The Gentleman - Is Suave, Polite and Respectful to All Six different personas we often imagine when we think about manliness. * Example: The popular lead singer in a famous band * Possible Positives: Well-dressed, well-mannered, confident, witty, easily wins friends and woos the ladies * Possible Negatives: Superficial, neglect of the inner life in favour of outward forms, lack of toughness The Statesman - Has a Bedrock of Principles and Vision * Example: The ancient Greek politicians and senators * Possible Positives: Idealistic, driven, civic-minded, and principled * Possible Negatives: ego-centric, pride leading to scandal and corruption The Family Man - The Average Joe Who Works Hard and Does the Right Thing Every Day. * Example: A loving father, son and husband. * Possible Positives: Hard working, loyal, good husband and father, good values, rarely complains, solid all around. * Possible Negatives: Aversion to risk, complacency A 56 Perception Of Facial Hair Y 57 Y 58 Gillette, context, Trends and direction Trends Context Alternative sex goes mainstream. The distinction between whats ‘normal’ High levels of youth unemployment and what was once considered ‘abnormal’ is steadily disolving. The low levels of youth employment will limit the spending power of under-25s-who show high levels of enthusiasm towards designer brands Generation Z Role models A lack of role models in our society and the wrong role models shown through celebrity culture Digitalisation Family values The network effect Family distance, family problems and time spent together. Youth responsibilities and perspectives on life including relationship influences Individual preference is a diminishing driver in an interconnected world. But a new economic model takes herd thinking into account. Boys to men Positive vs negative cultures within youth Winning Number1 Comfort Technological Quality Professional Best Manly Precision Brand Values K 59 Personas Billy Billy is 16 years old and in his final year at secondary school. He's very outgoing, extroverted and carefree. His favourite lessons at school are P.E. and Art. Billy enjoys art because he can do whatever he likes with no restrictions and show off his creativity unlike in math's, Billy's least favourite subject. He likes to play basketball and football with friends from school and after school he normally hangs out with friends at the local recreation ground or plays video games when the weather is not so good. On weekends he normally goes fishing with his dad whom he loves because he never gets to see him enough during the week as his parents are divorced and his father works a lot during the week. When they can't go fishing his dad normally takes him out for a pizza express or to ASK, Billy's two favourite restaurants. Billy is going to college soon after he finishes his GCSE's, He is nervous but looking forward to the step up as he feels there will be even more to do there. Billy does not know what he wants to do when he is older yet and is hoping college will give him more of an insight into what comes next. A 60 Mario Mario is 23 years old and has just received his degree in Media Technology at Goldsmiths University in London. He is currently teaching windsurfing in Cyprus for some extra holiday money for the summer; afterwards he plans on going travelling to East Asia, Australia and New Zealand for a year. Mario prefers the relaxing beach life to the hustle and bustle of London. His hobbies include windsurfing, web design, racing bikes and swimming. He was the captain of the swim team at Goldsmiths and won several gold medals in his university years. Mario also enjoys electronic music like dubstep and drum & bass and goes to a lot of raves with his friends. Currently not looking for a girlfriend in Cyprus, Mario does not want to get emotionally involved with anyone for now as he knows he will have to leave soon. Instead he enjoys flirting with the bikini babes and trying his luck at the beach bars over a few cocktails. When he comes back from travelling Mario wants to become a freelance web designer and continue to teach windsurfing when he can. He is not prepared to settle down into an office job just yet and wants to live care free for as long as possible. A 61 James James is 31 years old, lives in Birmingham and works as an account for HSBC; his work involves market shares and the stock market. He graduated from Bristol University with a first and a master's in business economics, James finds his job stressful, he has to work a lot of hours and often doesn't get enough time to himself or spend as much as he would like with his girlfriend. James has been seeing her for two years now and feels it's a good relationship but he is unsure about marriage at this stage. If James had more spare time he would like to go to the gym more. He has a membership with fitness first but only goes once or twice a month. His current hobbies that he can manage around his long working hours are yoga and boxercise with his girlfriend. After a lot of time being convinced to go he actually enjoys them thoroughly. His family live in Wales, so he hardly gets to see them apart from on Christmas and Easter and other important family events. James is a Christian and goes to church every Sunday if he can, he would like to volunteer for a Christian charity one day to help out in a third world country. A 62 Gareth Gareth is 55 years old, lives in Southampton and is a NHS GP at a practice in Winchester. He is married to a beautiful wife with 4 children ages 15 - 24, three boys and the youngest a girl. Gareth works a lot of hours but also believes strongly in family values. He will always make time for his family, they do everything together. Taking holidays to the Caribbean almost every year and small outings or meals with friends every few weeks. Gareth's disposable income has enabled him to buy a very nice lotus sports car and renovate and extend his house into a very luxurious eight bedroom home complete with a swimming pool and a hot tub. When Gareth was younger he used to high dive but he feels he is past his prime now and his hobbies are now focused on swimming, sailing and scuba diving although are difficult to fit it around his work and family schedule. The only time he really gets to enjoy his hobbies are on holiday in warmer climates with as much time as he needs. Gareth is content with life after working so hard and feels proud of everything he has achieved but is most of all proud of his family. A 63 Adcepts Fusion of Tech, Power and Heroism In looking at the Gillette brand values of * * * * * * * * Cutting Edge Technology High Tech Bright Colour Style Contrasting Light on Dark The Best a Man Can get Futuristic Power Strong Alpha Male The light cycle from the second Tron movie, Tron Legacy 2010 seemed a good base start for a motorcycle brand stretch for Gillette. With the ability to get alpha females. It is all about energy and technology, speed, the future, the best you can get and many would relish a bike like this. C 64 C Coolthings.com. (2010). Cite : Final ecco. (Date Unknown). 65 Like Father Like Son This conveys the direction and point of the adcept well as it shows the father and son both smiling and happy, getting really involved together in the game they are playing. It is a father and son bonding activity, the body positioning of the father and son is key, they are almost touching. This consolidates the fact that the father and son are very close. The picture really captures the beauty and essence of what the loving father and son relationship really is. The well-known phrase and slogan for this adcept; "Like father like son" makes the viewer have a sense of familiarity to adcept strengthening the contextual values of the father and son relationship. This adcept is light hearted and touching, any father could relate. 66 Like father like son The best a man can get. A 67 K 68 69 70 71 Y 72 Push to be the best This adcept illustrates the trending sports personality Mo Farah who came 1st (5000 and 10000 meter race) for Great Britain at the recent London Olympics. The adcept focuses towards the 1325 age group, to gain brand loyalty. The adcept emphases on the idea of a role model who has pushed themselves to be the best they can be, which associates to the direction of boys to men as possibilities at looking at role models for these growing boys. The adcept captures the sharpness of the brand through the crisp black and white images. The adcept also encapsulates a friendly personality as Mo is staring towards the logo of Gillette, which creates a positive vibe for the brand. The adcept also showed a sense of culture which ties in with the globalization of the brand. The strapline inspires the target audience to be the best. K 73 Push to be the best K 74 It’s Your Time - Makes Your Choice - Make The Change "The Best a Man Can Get" is Gillette's tag line used in most of their advertisement and promotional campaigns. Over the years the definition of this line has adapted to suit the perception of the population to ensure the biggest participation and brand association. The underlying problem with this ideology has been the misrepresentation of what type of men are commonly seemed as 'Best'. Gillette as a brand does not outline any core humanitarian fundamentals that are represent in their tagline. As an alternative this banner can illustrate how this very powerful statement can be used to influence the population's ideologies and educational understanding. Y 75 Y 76 Group Chosen Adcept This adcept was chosen because of its links to every contextual reason within the research and to the brand. The picture itself relates clearly to the Gillette image, it vividly shows the contextual reasoning of 'boys to men' with the manly father figure and the young boy both of which are expressing emotional feelings of love and happiness. The strapline encapsulates the need for the boy to pursue a successful lifestyle of being the best as well as relating the strapline with the normal Gillette slogan of 'the best a man can get'. A 77 He needs the best The best a man can get. A 78 STEVE ANALYSIS as; support for organizations that address critical needs to improve the quality of life in the communities in which they have operation. Areas of involvement include: Social: * * * * * Gillette prides itself for its achievements in social responsibility and stakeholder cooperation. Over the years the Gillette brand image has long-held a view of good citizenship through many different projects from corporate contributions and employee involvement, to improving local communities. In recent years the company has distributed its attention worldwide to gain a positive response internationally. These projects including: * * * * * Education and jobs skills training. Arts and culture. Health care (Cancer in men & women). Housing and Community development. Social services. Technology: Gillette is top of the tree with disposable cartridge system shaving, scoring top positions in independent reviews such as those by Which?. Constantly keeping up with trends such as the younger generation favouring elements of facial hair introducing products like the Gillette Pro Glide Styler set. School renovations for kindergarten children in Santiago, Chile. Literacy programs for the young in South Boston, Massachusetts. A swimming club for the disabled in County Kildare, Ireland. Disaster relief for victims of the earthquake in Turkey. Donations of personal care products to survivors of floods. Prom the outset the brand has been technology led, Introducing multi- blade systems, including the highest number at 5, pivoting necks, top in blade technology. Precision blades, with hair lifting and micro fins, lubricating strips. As an alternative to direct involvement the company awards financial grants to upkeep its positive brand image in some of the more complicated areas. Their main interest has been identified Economical: 79 Procter & Gamble is on top of the market with the top stop in UK sales for shaving. This is through their power brand Gillette which has 52% of the value shares of the shaving market. They have managed to maintain this top spot through continuous new products and substantial promotion support, not forgetting their popularity from products such as the Gillette Mach 3 and the Gillette fusion. (Mintel, 2012) following the ethos of Gillette being "The best a man can get". The fundamental principle value has adapted in recent time and there is more attention on style with the "Master of style"campaign recently run by Gillette, targeting men who style their facial hair, as opposed to sporting a clean-shaven look. Offering the best and the stylish, Gillette are becoming more focused in producing quality goods with style. The own label market could be seen as a threat as they have concentrated on branding to make sales more effective. This has enabled them to carve out their own spot of the market share of 11%. (Mintel, 2012). Despite the economic crisis of the past, Gillette has been able to maintain their sales and stay top of the market. "The best a man can get" the slogan used by Gillette represents perhaps the most dominant position of any global consumer goods brand, with an estimated 70% share of the global razor blade category. Years of product innovation and heavy investment in marketing and advertising has imprinted the value of Gillette being "The best a man can get". (Branding Strategy, 2012) Values: Environmental: More than 600 million men around the world start their day with Gillette. This is a testament to the trust that men have in Gillette products and indeed the Gillette name. It is this trust and this responsibility that Gillette focuses on the consumer by producing competitive quality products that have unparalleled history of launching breakthrough innovation at the very heart of their R&D department. (PnG, 2012 ) The biggest environmental concerns for Gillette are it's excessive use of packaging and poor choice of materials in it's products. The Gillette Fusion is a prime example of the average Gillette razor product, it was recognized for its excessive use of packaging, including a tough plastic over-wrap combined with cardboard, paper and soft plastic inner wrappings. Fusion requires replacement cartridges after every 4 to 7 shaves. These Gillette uses iconic figures such as Roger Federer of winners 80 Environmental Continued: cartridges end up in landfills and contribute to pollution over time. More eco-friendly shavers can switch to electric razors to reduce energy consumption, preserve resources and divert waste from landfills. The weight of environmental damage done by Gillette is in the packaging. The following products made by Gillette contain PVC plastic in the packaging: Fusion Razor, Mach 3 Razor, Turbo Razor, Fusion Razor, Venus Vibrance Razor, Gillette M3 Power razor blade, Gillette Sensor 3 for Women Razor Blade. These products are dangerous to our health and environment from start to finish - in the factory, at home, and when disposed of, releasing toxic chemicals linked to cancer and birth defects. Safe and cost-effective alternatives exist that Gillette need to use instead of PVC. 81 Project Directions 82 Chris's Direction Persona - Ricky Jones R J age 12 lives on the Runnymede estate, his mum had him aged 17, dropped out of school and been on benefits since. His dad got arrested for dealing dope to try and make ends meet, and as he used to hang out with the estate crew RTC (Runnymede Thug Crew). His mum loves him but does not understand what it is to be a guy. Scenario RJ like most kids wants to be cool, get respect, have fun, bit young for girls but wants to impress them , especially CJ whom he has a crush on. He sees the cool stuff the gang kids have, the phones, the cars, the play stations, but also sees how they get it hurting others, sees the drug effects, messed up friends. He sees nice areas with friendly neighbours and sees how his estate is fearful and unfriendly. As broke he is often bored, and stressed but C no way to let loose and constantly under pressure to hang with RTC, and get work and Ps (Cash) like some of his mates do but scared of them as seen them act friendly to him but seen them beat up others like a friendly shopkeeper. He sees his schools female teachers talk about educated, but then sees people say those with degrees expect a job but the world owes them nothing so thins why bother. He occasionally sees his dad who is regretful and tells him to stay away from RTC. RJ has a school mate from rival estate Lancaster, who is cool, same place CJ comes from. But if either cross Cowley Road, then risk getting battered or 'shanked' (Stabbed) . He likes creating stuff, and graphics and music but his school only does sappy girlie instruments like the recorder and singing rubbish 'Kum Ba Ya' hymn songs with acoustic guitars with a nun, whilst art class is mainly drawing and painting flowers. RJ wants to 83 Chrissy Mahlmeister . (2012). customise cars like in Fast and The Furious, 'bad ass' designs not boring appropriate stuff in school. He sketches his ideas and saved up his money, to get a decent set of pens. His mates spent it on hash and spray cans and just tag their signature everywhere. He is also learning 3D Studio Max and Maya as used by special effects companies from pirate copies, but his mum's computer is ancient and cannot handle rendering it. His school does not teach this. He wants to learn but not be some goodie nerd guy who gets beat up with no mates. Someone who where's a suit, who never has any fun and really boring. he wants to look after, be cuddle friends, to be like boy and girlfriend like in American teen movies. He also loves playing Ghost Recon with her as she is really good. RJ is basically at a cross roads. He wants to get a job doing cool creative stuff but lacks the kit to do much and all the system is holding him back. He does not want to prey on other but wants access to the cool stuff others have and sees how they get what they want but also how it hurts his community, he is really bored and mum not into boy stuff, plus cannot talk to his mum about girls or hot stuff. He like others has seen porn, but also seen how people make love in movies and it seems better but regular films don't show how you actually do it. His school teaches nothing other than what goes where and it makes babies. No kissing and feelings stuff. It makes him feel bad for wanting to see girls boobs, and does not explain how you tell if a girl likes you let alone how to get them into you. He sees the gang thugs getting girls but sees them treat the girls bad calling them 'skets ' and how the girls get pregnant and don't want to be like that with CJ. He likes looking at CJs breasts and imagining her naked, but wants to snuggle and hug her, to hang out, C Gillette has the ability to steer him away from the gangs, meeting his needs with the knowledge, the activity centres, could help train him up and channel his creativity into something positive, helping him get income, get him the job that can pay for Gillette products. Or he can start working with the gang but once in you are trapped for life. 84 C To work out how to go forward it helps to go back, right back to basics, in understanding your target demographic you understand what makes them tick and how to meet their needs. Male and female humans needs have not changed all that much since cave men times and it helps to reduce humans to basic animals or better a blank clone. There are different life stages with different needs and it is the adolescent stage that is very poorly handled both in preparation before hand and during. Other cultures such as those seen in northern Europe understand this stage better, from early childhood children are prepared for adolescence. As an adolescent parents there change the upbringing in line with the teenagers development, helping them meet needs. They do NOT view adolescents as children, or full adults but a separate, life stage different to adults and children. Instinctive Pyramid of Needs C Figure 23 . Cite : John Hanes. (2012). To fix humanity you have to reject religious ideologies and accept humans are animals, a form of ape as a corgi is to a wolf, as animals we have a hierarchy of needs. away from extreme cold or heat, poison in the water, anything that can cause severe wounds, predators, hostile survivors. A good way to understand this is to equate it to being shipwrecked. Level 2 on the lifeboat you then need protection from the elements, food, water, ability to loose waste products, sleep Level one is instant survival, getting away from a burning ship, the ability to breath, to get Level 3 on an island with all the above and supply of resources, be it from family or a 85 small job, some comfort you now need a purpose, hope, and to find some form of companionship. If a child and even as an adult a family, support and protection. Level 4 you need acceptance, status, respect, to find mating partners, achievement, to be able to be accepted into factions matching your interests that help you advance in life. Parties, graduate jobs etc. Level 5 you are fully secure, have your needs met and healthy challenge in life, are fit, have secure relationships, most likely kids, a good position in life, independent control over your life. Security etc. Humanity Adolescent Drives & Needs Instead of having sonar, wings or great strength humans evolved advanced brains, manipulative hands and better use of tools. Being weak humans evolved to form complex social groups for protection, organised and ordered, useful in hunting and survival. Like most species upon entering adolescence and becoming fertile , males get competitive to achieve position and status which intern attracts a better choice of females to mate C with. This competition strongest in adolescence to ensure passing on genes before death and to try and reproduce at a time the best ensures the future offsprings chances in life, by allowing time to still be around to assist offspring with their children. As without our technology, medicine and advanced society life expectancy would be in the 30s. Simple maths thus demonstrates why hormone levels peak in adolescence. Female humans like the rest of the animal kingdom attract mates and compete with females by signalling fitness, fertility, and availability, reproductive potential and quality companionship and signs of being a good mother to future offspring. In males females seek those who can provide protections, provide for them and offspring, confidence strength, experience, alpha characteristics, status. Often males compete in sports, combat, choose clothing indicating rebelling, strength, risk taking, wildness, status. Unfortunately many of these are achieved through crimes of 'male rutting'. Instilling the need to compete and with this 86 you have positive and negative competition. Ape Characteristics of Manhood. Positive being sports, education, use of talents in arts, caring for others and positive responsible leadership, getting fit, defending others, caring for kids. Challenging environment but working with it, employment, promotion, decent business, DIY, protecting others, getting political to achieve positive change using power responsibly. Persona wise this could be a Gorilla. Super strong, very capable of fighting but actually very peaceful, power used to protect family, smart, very gentle, cares for injured children and kittens, prefers display of power to avoid conflict, but more of the, 'Make sure my daughter has a good time and comes home safe and we're pals protective dad type. Http://www.youtube.com/ atch?v=CYD6KZsOjxw Negative being chimpanzee like. Aggressive, violent, wanting to dominant, forming C Figure 25 . Cite : predatory gangs, enjoying violence and actively seeking it, bullying, ignorant, hot headed, erratic, highly unstable emotionally, into getting drunk, In the past gorilla characteristics were looked up to as role models, paternal, strong, protective, but gentile, intelligent, caring. Now in the uk there little difference between a gang of chimpanzees and your typical gang, chav, football, drunken respect seeking yob, C Figure 26 . Cite : Wrong Way to Meet Male Needs for victims. Where youths video attacks they find fun. If you want money you rob a bank not a little old lady. Your needs are food, medicine or textbooks to get into university and better them yourself not the latest phones and sports shoes when yo already have several of your own. Poverty is an African walking miles to school each day. Not someone with a wide screen TV. People are killed simply for where they live. (Cite: Alexis Akwagyiram 2008). Extreme violence and murder for polite requests to behave and stop throwing conkers or chips. (Cite: Shiv Malik 2011) (Cite: Staff and agencies 2005.) Bleach attacks on mothers and children for being asked to be quiet in a cinema. (Cite: Martin Wainwright 2009). Young children called 'youngers' or junior gang It is now common in the UK to hear about casual stabbings over the slightest challenge to male teen and young adult's abusive and destructive and immoral behaviour as part of the urban culture of seeking so called "Respect." Some from estates claim this is about money, but that does not explain the sheer casual attitude to extreme, often sexual violence and attitudes to females and a total lack of guilt, remorse or sympathy 87 Figure 27. Cite Evans. R and Fernandez.C. (2011). members looking to 'Earn their spurs' enjoying assisting in extreme violence to others, acting as lookouts, storing and carrying weapons to killing such as those in figure. 27. Cite: Evans.R and Fernandez.C 2011). Whilst before 9 year olds had comics, toys and maybe a copy of Playboy, now its murder weapons. Whilst in the past children curiously checked each other out harmlessly with "You show me yours show you mine." or "Doctors and nurses games" with friends, you have now children 10-13 years old and young teens carrying out gang rapes without remorse or any hint of morality or care for others. (Cite: Paul Harris. 2010) Angus Stickler (2010) states, "Interviews with more than 350 women and girls by the charity Race on the Agenda revealed the use of rape to punish girl gang members and relatives of rivals." What is particular horrifying is the rise in gang rape by young teens. (Cite: Samura. S. 2009) who compares the thinking and behaviour to African militia groups using child soldiers to carry out mass mutilations, rapes and killing without any care. The fact this generation has parents and C teenagers purchasing knife and bullet resistent casual clothing from the likes of www.Bladerunner.tv says it all and attitude of gangs and chavs towards females and rape also indicates the need for anti rape devices such as 'Rape-aXe' (Cite: Amanda Bailey). Other Groups Whilst these are more serious examples there are also still all the struggles peaceful, studious, sociable adolescent males have with trying to grow up into manhood and succeed in life and meet the their needs in adolescence to help them do well in adult life. Struggles defining who they are, getting fit, dealing with bullies and the need to find acceptance, get jobs, get independence, gain success, define how to be a male, what makes a good alpha. With a lack of time due to work hours, parenting left to females or absent fathers without replacing this with an alternative male role model, guide and alpha leader, or simply a poor quality family or life is pushing young males to join with chav/gang culture to fill the vacuum. 88 Red Herrings It is also naive to isolate these problems on sex and or drugs. In the past subcultures known for drug use such as the flower children and hippies of the 60s have been very peaceful, community minded and very socially politically active pushing for an end to the Vietnam war, supporting women's, gay and Afro Caribbean rights and calling for equality, heavily involved in environmentalist activist groups such as Greenpeace and the Sea Shepherd. Socially and environmentally conscious companies such as Bodyshop and Ben and Jerry's all originated or were inspired by the values of these late 60s cultures associates with drugs such as LSD. More recently in the 90s these forms of thinking resurfaced with the rave groups and DIY cultures such as the Luton Exodus Collective (Cite: Exodus from Babylon. 1997) who tried to get unemployed youth involved in more positive activities as have many 'Positive political ' squatter groups, very different from Romanian groups taking people's houses when the owners were out. These 'positive political' squatter groups move into derelict abandoned buildings, tidy them up, C often turning them into arts and community centres occupying local youth and actually making the local house prices rise getting the support from the local neighbours.(Cite : Smith, A. 2012) , (Cite : Urban 75. 2003) and (Cite : Wikipedia 2012). Such groups encourage youths to clean up their neighbourhood, avoid trouble, have free raves. Instead of supporting them the authorities tend to crush them for bringing youth together and teach them to be less obsessed with consumerism and money. Sex and bonding is a natural part of adolescence, you don't have to get pregnant through sex with modern technology. Like most things there is the notion of learning to walk before you run and waiting till ready to take the next step, following safety rules and using safety equipment, proper training. You can have a society. You do not need to have the latest phones or gadgets to live life with an older model will do, what matters is the sports shoes are comfortable, if you don't like the overgrown scruffy wasteland and graffiti youth can get together, spend less on sports shoes and fashions, stop drinking alcohol, doing drugs and purchase gardening tools, paint and do up their estates, learn craft skills, do artworks, empty skips and build things like skate board ramps for all to use and invite those from other estates to join in and share. Instead of two estates killing each other one has an adventure playground, one a skate park, they share, have both skate park and an adventure playground, plus bigger parties. Statements like moving away from god or religion also not wash. The biggest religions that claim most to be the definers of what is moral tend have some of the most appalling records in regards to sexism, misogyny, homophobia, irrational thinking, injustice, a history or killing and mutilation, savoury and abuse of kids. In particular a very poor record of treating single females in peak sexual years such as young teens seeking and competing for mates. You also do not need a suit, and one bland conformist way of life. Many of the best people who have done the most for society have been the biggest rebels and least sheep like. Humans are animals and reproduce sexually. The founder of the company King Gillette was a strong believer in creating utopian societies, free from the chaos and violence seen with competitive societies. Having written several books on the subject. He would look at the current problems with young males lacking strong guidance, discipline, and role models to turn them into confident, strong, yet caring responsible citizens. Single mothers can have male friends who can act as role models, young boys can join groups like scouts. Can buy cheaper sports shows and join clubs with activities like parkour which is free, learn skate boarding etc with guidance and positive group activities. Whilst many blame a lack of family values, single parents, drugs, materialism and advertising products sexual material such as porn the cultures surrounding these young males needs to be looked at as it has the most effect. C 89 Figure 28 C 90 C Gillette New Direction : Helping Young Males Find Positive ways to Go from Boys to Man Now as seen gang and chav chimpanzee cultures and peer influence are extremely destructive and whilst seeming a short time solution like a payday loan it comes with a major price where you loose your identity and independence, instead of protection end up in fear of attack more, ruin your environment and most likely end up dead or in jail. Gillette as a brand has been loosing the teen and young single adult male market due the perceived need for regular shaving. Access to cultures such as extreme sports, rock music, street racing are a far better solution meeting all the needs in a positive manner, get good you get sponsorship and an income free from corporate suits, the girls, the respect, the adventure, challenging nature with respecting it as seen in surf, snowboard and similar cultures. Where the senior members with respect gain it from achievements and helping others not preying on them. Leaning respect does not come The term that was chosen to look into was health and well being, with the sub issue of Boys to Men. Places like youth clubs, and many other activities are too tame, seen as boring and too squeaky clean. What figure 28 and the last few pages shows is that young males need several things: * Knowledge in how to be a successful male. * A means of impressing others, most likely physically that gains them respect from peers, entry into an alpha faction that in tern gets them access to females they desire. * A feeling of over coming challenge, winning and gaining a feeling of power beating others. * Leaving boyhood behind to become a young man with males to socialise with. * Financial, sporting, sexual success & position. C Figure 29. Cite : Aispuro. R.. (2010). 91 Member. (2010). EMP. (2012). Mackingster. (Date Unknown) C Annon. (Unknown date). Member. (2010). Blow the Scene. (2012). 92 Only4Wallpaper. (2011). Member. (2010). Izquierdo. I. (2008). C though fear forced on others, but from how much others are wanting to help and look up to you when you have no more power over them. That you get respect for creative arts the wilder the better, encouraging youth to channel their energy into wild arts like that seen in customising cars, hair styles wild music, getting away from urban music cultures with its support for gang thuggery and more into rock, psy-trance, Goth, emo, nu-metal etc musical styles where people burn out energy and issues into massive mosh pits stage diving into crowds but nobody wishes to harm others. Where all look for others, with a rebellious edge, but where police used to turn a blind eye to teenagers in the nightclubs as there was never violence or trouble thus being safer than on the streets. Where people bumping into each is part of the fun and dance not the start of knife fights pushing selves to the extremes in adventure sports, hair styles. Environments that encourage a feeling of belonging, developing talent, passion with the opposite sex and feisty intelligent females, C with no turf issues, outsiders welcome, where the dancing is a manic way to get fit. And you get respect for extreme moves on the dance floor. Music scenes where money is not a big issue, clothing cheap, mixing those with no money and those with plenty but where income is not an issue its what you do that counts. Theses scenes have the strong community spirit that those missing father figures crave without demanding thug rape gang activity and abuse 93 of others or risk to self. Where products that give a lot of creative freedom, like Gillette's Fusion Pro Glide Styler are perfect for the expressive hairstyles. Where the branding colours and style of the Fusion range fit in perfectly. Where values like hi technology, exactly as it says on the tin, quality, practicality are prized. C The Knowledge of Manhood holds barred knowledge on all a young male may want to know or need to know in a central hub. With often absent male role models, useless clueless, utterly deluded parents who look at adolescent male offspring and see a boy, a prepubescent child, not a hormonally driven, male developing into a man, that produces sperm, has erections and all the other elements of puberty. Who WILL have sexual feelings, desires and emotional needs, the need to compete and take on challenges to overcome to prove themselves to their selves, as well as to other male peers and females (Unless gay then others who are gay.). A lunatic utterly useless, worthless culture and school system obsessed with deranged notions of 'appropriateness' that refuses to provide the level of sex education, body language, understanding of the opposite sex in a realistic manner. Where you are not taught vital life skills forcing youth to turn to unreliable sources resulting in the massive teen pregnancies that create the ghettos of chav and gang cultures and absent father figures. With a lack of a good male role model to impart this knowledge then Gillette can do this in for from of a website full of accurate reliable, explicit, no * This can include every way you can or cannot get someone pregnant or transfer STDS so getting explicit where it comes to say precum sperm transferring on fingers, through underwear, STDs entering via eyes how there is no such thing as pulling out, all about morning after pills, were to get them, how you use contraception without Errors In realistic ways such as in the dark, back seat of a car. * How to understand body language of a female, understand how attraction works and steering sexual attitudes more towards love, affection, mutual respect, responsibility,fun, passion, encouraging gorilla, not chimpanzee persona behaviour. * Joining in with the Channel Four TV project that aimed to help youth learn how unrealistic porn is and also humanising those involved with it, showing the behind the scenes reality. Linking in with an old Bravo TV show Porn Week can help here. * A how too video guide, or positive porn, 'Lovers Guide' advice section that is more aimed at teenagers, in a realistic people 94 * * * * * * * * pass wind in bed and how to cuddle without a dead arm manner., How to remove a bra with style, orgasms, understanding pregnancy, and lots information of fatherhood and the realities including maintenance payments. As youth will be surrounded by drugs all honest , no nonsense info from sources such as the Lifeline Project in Manchester. Testimonials from prisoners on the reality of prison life, including the savagery, rapes, wrecked lives. How ex prisoners have bettered themselves and gone straight and found better ways to get respect. Again no nonsense, no appropriateness. All the financial information like a 'Dummies Guide' to pensions, mortgages, rent, insurance and benefits, legal advice, what to look for in a place to live. First aid in particular how to deal with bullet, knife wounds and drugs gone bad. Self defence techniques against the kind of attacks likely in the urban environments. How to maintain cars, bikes house electrical systems in a home, how to fix many items like sports shoes. Survival skills, the kind of info that used to be taught in scouts and the army. How to do skateboard, break dance, parkour, C * * * * * * * * magic, wild hair styles and a host of other ticks to impress others without violence and gang culture. Advice on alternative career options and self employment, setting up own businesses such as crafts, producing own phone apps etc. How to create wild hairstyles, ideally that can go down for work, up for partying Contact law and other issues regarding music industry and how to avoid getting ripped off. A whole host of creative skills that are anything but girlie, so more how to produce items to customise cars and bikes, special effects, decorations for wild parties, clothing styles that are macho. How to couple dance. Cooking, with more 'masculine' spicy food. Very much the knowledge of manhood. A key shaped USB dongle with the Pro Glide Styler could be used as a entrance coming as part of a gift set. Youth Services with Strong Male Guidance & Role Models C Given the lack and inadequacy of local government or charity youth activity centres, this could include sponsoring and assisting in the running of a new form of youth club. Less appropriate and more modern encouraging extreme sports. Possibly staffed by non nonsense ex army and ex prisoners, Maoris, stunt men, ex athletes and others tough alpha males like bikers, tattoo artists, special effects and other creative types, that could be role models and male guides and father figures that can impart more positive values such as those from Buddhism, Shaolin monk. Wicca etc. Moving away from traditional youth centre activities to more masculine risk activities like learning how you do movie stunts, circus tricks and horror makeup, These would need weapon detection, supervision, lessons, possible friendly but armed guards who can offer true protection. Including bullet proof transportation to and from homes, where those from different estates can mix and socialise safely encouraging an end to inter postcode violence and a place to settle differences in negotiations. 95 A place to learn skills that can help find work without having to resort to gang mugging and drug dealing, helping reform those who have been in trouble with the law before, possibly helping them find creative employment such as graffiti artists, redesigning or 'pimping up' wheelchairs, disability equipment and skate safety gear to encourage it's use. Gaining the youth respect both through their art, channelling their drives and through helping younger boys find better role models and activities keeping them from gangs. An advice centre so more youth club. Not only does this give young men a sense of purpose and a for filling job with status lacking in many forms of youth employment. It can also help find the centre. These could also provide the basis for leagues and competition between centres encouraging a positive team spirit and friendly rivalry. Where youth get to travel outside their restrictive postcode communities, meet other cultures. Competing not just in traditional sports like football, but break dancing, parkour assault course races, and skate routines etc. Prizes can be Gillette brand clothing and sports gear as well as activities such as sky dives and kite surfing, rappelling, drives on sports cars and aerobatic flights. This is good business in that it pushes the brand name in a positive manner which has youth thinking constantly about the brand name which would help when it comes time for them to start shaving. This can also be a useful data mining process with a ready supply of focus groups to assist in further brand development and design of new products. Also a recruitment centre where you have those with strong attitude issues from ill treatment before becoming driven individuals Gillette can sponsor in university. This can also show that it pays to get educated and out of their communities. Where normally very few can go into higher education, assisting to build portfolios, work experience, training in 3D packages could also help, Plus deals on Intellectual property where those who come up with successful product ideas can gain an income via royalties, which then sets a positive example to others and also gets Gillette great public relations material, having raised young troublesome males out of the ghettos and into a professional career C where they don't loose their identity with no issues about tattoos, piercings and wild coloured hairstyles fostering a professional image more in line with Vin Diesel movies such as XXX or surf movies such as Blue Juice which is an excellent film about progression into manhood. Club G What to do on weekend nights is another issue more with the 16 - 18 year old age bracket. What was very important to myself and friends in the 90s and early 00s was the fact that The Camden Palace night club (now Kokos in Camden and very much changed) as well as the Dome in Tufnel Park both in London ran rock music nights on a Tuesday (Feet First) and Saturday (Looney Tunes) night. Several elements were clear. 1. These were big venues where a good half on average were 16-18 with occasional 15 year olds. 2. Whilst there was some drinking of alcohol for the most part that age group showed little interest in it with the preference for cola drinks. No sign of drunken violence or collapsed teenagers seen in chav clubs. 96 3. People were very much there for the music, their friends, and to find a safe makeup place when in a couple. You had to zig zag up the stairs 4. There was an amazing atmosphere and community spirit in the clubs, for most it was like home a sense of belonging to something special, where people got the clothes in camden and met at concerts in the city, got jobs handing out fliers, and looked out for each other. 5. No fights, no gangs, no respect, you didn't worry about spilled drinks other than slippy dance floors. In fact the only things smuggled past security was canned drinks. 6. People took their dancing seriously with enormous passion, amazing skills in the regulars, very active dancing, some able to do things like back flips in dance offs to music like the Prodigy. 7. The places were scruffy, there was no dress codes, people could be themselves and no repressive health an safety restrictions. We had massive moshpits, and not only dancing on the stage but running stage dives off it, getting respect. If a female for a laugh flashed bra or breasts all she would get was a cheer C and the amusement of watching the guys fumble with cameras, plus respect for being in the party attitude and a cool rock chick. No use of terms like sket, slag, slut etc. Instead guys got crushes and people formed healthy loving relationships. nightclubs, where those going have a creative stake in the clubs, helping with decoration, learning how to use lighting decks. And doing this on the night, learning work skills 8. Police spoken to outside said they knew full well the breaking of age rules but turned a blind eye as those inside were in the safest place they could be, looked after by others, picking up good roll model values from others and community attitudes many going on to become teachers, youth workers and creatives. It could also work with groups such as the Exodus Collective in Luton. Helping to recreate this would be a good idea fro Gillette, creating a youth nightclub that replaces alcohol and drugs with great music, atmosphere, lighting, possible a skate ramp circuit around the venue, fire performers and the opportunity to DJ or play in bands and live band karaoke along with wild party games of the wet T shirt, wet boxers, sexy male dancing, chilli eating variety all without alcohol could end the need for it, especially if the venue and nights are actually offering more than regular C This could possibly be the same venues as the day clubs. An important element here is music policy, where none encourages urban gang culture. These could include extreme sports padding that is very stylised, possibly incorporating material like 3DO. Lighting systems similar to those on electronic T - shirts could be incorporated. Not just for show but make the user more visible to cars at night. Sports equipment aimed at those who do not normally show an interest or get rejected could help. Involving those normally picked last for football teams as well as the sporty kind. As well as youth services and a knowledge of manhood website with video how to forums, new mass produced products for various budgets is needed as well. Other tools to achieve young male goals and needs in a positive manner as mentioned above, possibly connected with the Knowledge portals where Gillette can provide a how to and tip swap guide as well as sponsoring leagues to encourage continuing activity in creative and adventure sports, and other positive Gorilla manly activity to pull young males away from gang and chav live. Whilst having a go at an adventure activity helps transition to manhood, what is needed is something the youth can continue, that has the high technology, precision and quality associated with Gillette. This needs to encompass the value systems of being one with the environment as seen in surf culture, but that can be used in urban as well as beach and suburban environments.. There is also the opportunity for dance competitions between Gillette clubs New Gillette Products 97 Alex's Direction Simon Roberts "My name is Simon, I'm 48 years old and I am in full time work at a soliciting firm in Bournemouth. My family and I live in the suburbs where not much goes on but its close by to my work and it has a great school for my only child Matthew. He's just turned 15 but most of his friends don't live close by so he gets somewhat bored and lonely. I hate to see him sitting on the sofa watching TV all day now as we used to go out often and do activities together like sailing and sea fishing when my job was part time. But after the promotion I don't get to spend as much time with Matthew anymore. He's never been too thrilled at partaking in team sports at school and seems to have his heart set on the 'cooler' extreme sports. I want to be a good father and occupy Matthew with something worthwhile, exciting and fulfilling whilst I'm busy at the new job providing for the family." Scenario Matthew is in need of an activity to occupy his time as well as giving him something to work for and look forward to. Matthew is reaching manhood now and becoming more independent, not every child enjoys and desires to be a part of the school football team leaving them to feel like an outcast. Matthews's father can help provide a new activity for Matthew just as he used to before the promotion. Only this time the activity will be independent and help Matthew develop into manhood giving him a sense of pride, well-being and self-worth. A 98 Direction The product will not only aim to bring father and son closer together, empowering the bond and relationship that they share but it will be used as a tool to help the son develop into a stronger person. Its main function will be focused on independence and enabling the son to grow into manhood. Icon Being the best, being strong and sporting excellence has always been the most important representative icons for Gillette. The brand have always provided the best quality products and fulfilling the customer with a new found confidence and sense of pride, when you buy this product by Gillette you are getting the best. The Idea The product will be of the extreme sports variety, something that can be used to train and better the user, so they notice the improvement giving them confidence and pride. The sports equipment must solo based, motivating and fulfilling to enable the young user to become more independent reaching manhood. This product and direction represents the values that Gillette gives to all males whilst improving the father and son connection. A 99 Ebrahim's Direction E 100 Ensuring Gillette's dominance in the continuous future this report was produced. The findings of this report encompassed what Gillette is about, whilst producing opportunities for Gillette to expand on. Currently Gillette is vastly known as a male grooming brand, but with such huge brand awareness the potential for Gillette to expand on other avenues would seem logical. Particularly as more than 600 million men around the world start their day with Gillette. This shows the trust that men have in Gillette products and in the Gillette name. The Gillette brand is iconized with their slogan of "the best a man can get" and is echoed in E their marketing strategy by using successful iconic sport figures to promote their brand. Recently they have focused on marketing towards the style conscious man who prefers to stylize his facial hair with the campaign "Master of Style". This is a new strategy conducted by Gillette of leaning away from the clean shaven look. Factors could be the recent take over from Procter and Gamble and could be seen as a potential time for expansion of their current product range. The issue of wellbeing can be closely linked to the Gillette's slogan of "the best a man can get" and the issues that could be capitalized 101 using the Gillette brand with possible avenues of expansion were investigated. Products that Gillette could expand on to, that fit well into their brand image using their ethos of being "the best a man can get" and applying that to a product. Ideas that came to mind would be applying their male dominated brand loyalty to a product where most men have things in common with, that being sports. The potential proposal that Gillette could expand to is in the avenue of providing quality sporting goods that offer "the best a man can get" inspiring and innovating to a sector where winning is everything, and potentially were much needed positive icons are born. KHOSHAL'S direction Scenario - Day to day: Persona - Adam: I am a 19 year old who left school a year ago. I have not been able to find work in the area I live in which is west London. I am unsure of where I am going in life, generally I am getting bored with trying to find a job and lack the motivation. I like to spend time at home playing games, watching TV or on the computer. I also spend a lot of my time socialising with my friend, although they can be a bad influence on me with alcohol and drugs. For nights out, I dress to impress, and I often change my look to represent how I feel. Stubble impresses the girls, a clean shave to look professional and a beard when I don't care. K 102 I was very happy to leave school with A-levels but couldn't wait to see the back of my teachers. I felt I was never good at anything. I'm not sure what job would suit me and I lose focus because of this. My main sources of income are from benefits and my parents. I live with my parents and am constantly hassled by them to get job. I have tried to get job and have had interviews but have been unsuccessful. I think is due to the way I look and I feel people are very stereotypical of me, that I am a young thug. My day-to-day activities include waking up, getting myself ready and then try and find activities to keep myself occupied with. I have considered further education but I did not like the thought the costs which are involved with it. I have never had a real role model to look up to other than those I see who are successful in the media. Motivation among youths Growing up is a struggle. Youths can be easily misguided. Often they don't have a plan for what they are going to do with their life due to a lack of a positive role model, without this they can lack motivation and focus. The Gillette brand has always represented toiletries and comfortable razors as "The best a man can get.". Gillette can start making "The best a man can be". The Gillette brand values which encapsulates power, precision and being the best, could be focused towards the user becoming a Gillette Man. Furthermore, the Gillette brand could create a product which could help youths conquer their lack of motivation by keeping them focused. The product could take a photograph K after the user has styled their facial hair with the Gillette razor, and show them related successful people who the same style to inspire the user as a role model would. It is often shown that the role model is imitated by the person looking up to them. The product could be brought by the user's parent as a gift 103 to complement the Gillette razor, when they have started to shave. This product will help the brand gain trust from the new user group which could increase brand loyalty from younger generations which would be needed for Gillette to stay dominant in the future. Yashar's Direction Mentoring is classically defined as "a young person being inducted into the world of adulthood with the help of a voluntarily accepted older more experienced guide" (Freedman, 1993). Putting this into the modern day perspective proves the advance use of product placement and service design can influence the upcoming generations. During adolescence, children are most vulnerable and impressionable therefore are heavily influenced by role models such as sports stars and celebrities. This selection is often from all areas that are close at hand, whether other children, mass media, parents or other family members. The heavy reliance of today's contemporary media on celebrity culture in relation to mass entertainment opposes the educational benefits that these services could be delivering for the developing youth. As an alternative solution the suggestion of a mixture of 'digitalization' and 'Role Model Education' is starting to develop an up-to-date alternative for these individuals. Its aim is to expose target groups to particular attitudes, lifestyles and outlooks, to suit specific individual characteristics, ensuring better involvement and understanding. Education becomes experiential through a deliverable, updating service that the subject can learn from seemlessly during their everyday point of contact to digitalization and social networking sites. The lack of participation and enjoyment in education is caused by the gap between theory and practice, by providing a seamless bridge between the two the ideological concepts become realities. Gillette state "The Best a Man Can Get" however only promote this as an ideology, with advancement in educational and mentoring products this company can illustrate its dominance Y 104 in providing social and economical benefits to the population. The advancement of consumer goods technologies pushes this opportunity forwards as everyday products become more interactive. Providing a medium of communication, which can be potentially be used to enlighten, educate and expand the younger generations. The involvement of Gillette can be calculated to reflect the vision and mission statements "Helping You to Become the Best a Man Can Get". The evaluation of common problems faced by teenagers in consideration to the upcoming trends caused by generation Z can create open opportunities for product placement. By innovative solutions that provide answers to these problems, Gillette can help the young become independent while maturing. The purpose of education can be the fundamental basis of this product range, however its unique selling point must be intended to tap into a niche markets, solving the common problems faced by teenagers in their daily routines. This direction can create products that tackle several aspects of teenage problems. An example may be providing a stylized 'touchscreen alarm clock'. This product will challenge the user to problem solving, social interfaces and update them on news and educational topics seemlessly: Waking up Problem solving to turn off alarm Update social networking statuses Introduce topic of the day / News Additional interfaces / Downloads Reminder and Revision application Y - - - - - - Very common teenage problem Ensuring user is awake Interactive > Attention Educational routine Organisation > Relative trust Educational guidance 105 By diversifying and investing in modern technologies, Gillette can promote education to reflect its brand values of : " Bringing Excellence to the Common Man " Y 106 Y 107 Y 108 109 References Targeting Generation Z: * Kevin, K., 2008. "OFF = ON". [Online] London: Trend watching. Available at: http://trendwatching.com/trends/offon.htm.[ Accessed 6 December 2012]. Adverts & Campaigns: * Elftheriou-Smith. 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