May 2016 Newsletter

INNterviews
MAINE INNKEEPERS ASSOCIATION
Representing Maine’s Bed & Breakfasts, Camps, Cottages, Hotels, Inns, Motels & Resorts
Volume 596
May 2016
ELEVENTH ANNUAL “TEES AND TEXTBOOKS”
TO BE HELD IN CENTRAL MAINE
The 12th Annual Tees & Textbooks will
be held on June 13 and 14 of 2016 in the
Augusta area and will consist of our gala
scholarship dinner at Maple Hill Farm
Inn and Conference Center in Hallowell
with entertainment provided by The
Crooners and wrap up the following day
with the Hospitality Golf Classic. This
year’s festivities begin with a cocktail
reception at 5:30 followed by dinner at
6:30pm with scholarship recipients being
honored after dinner. Dinner this year
is sponsored by Clark Insurance. The
reception prior to dinner is sponsored
by Sysco Foodservice of Northern
New England. We are fortunate to have
THIRTEEN scholarships to award in
2016 and will be conveying these awards
to THIRTEEN worthy students. For
$500, any innkeeper or allied member
can receive recognition and name and
present their sponsored scholarship. The
evening will wrap up with the mellow
sounds of The Crooners. They have
performed at the Fireside Inn & Suites
in Portland and are famous for their Rat
Pack sound. Tickets for this year’s event
will be $59 per person and proceeds will
benefit the Maine Innkeepers Association
Education Foundation, which is a 501c3
charity.
The following day brings us the 22nd
Annual Maine Innkeepers Association
Hospitality Golf Classic, which will be
held at the famous Augusta Country
Club. The MEIA Golf Committee
has been working hard to put on
continued on page 2
127TH MAINE LEGISLATURE WINDS DOWN
The final days of the 127th Maine
Legislature were interesting ones and after
all that activity they recessed and veto day
was scheduled for Friday April 29. This
is a day for the Legislature to come in
and resolve any unfinished business and
take up any gubernatorial vetoes (and
there will be a few) that were executed
during their short recess. Our biggest
issue coming into the end of the session
was attempting to find a way to mitigate
Tees And Textbooks........................... 1
127Th Maine Legislature................... 1
Annual Meeting................................ 5
Members In The News....................... 6
Maine’s Career Centers.................. 11
INNterviews
the effects of an extreme minimum wage
increase and elimination of the tip credit
by a citizen initiative slated to be on the
November 8, 2016 ballot. This question
if passed would raise the minimum wage
in four steps to $12 and eliminate the tip
credit over time.
A coalition of business groups to include
the Maine Innkeepers Association,
the Maine Restaurant Association, the
Maine State Chamber of Commerce and
Retail Association of Maine and another
dozen or so groups advocated for a more
reasonable approach to this effort. Our
proposal, that we hoped the Legislature
would have introduced as a competing
measure, would have increased the wage
to $10 over four years, kept the tip credit
intact and removed the consumer price
index adjustment (CPI.) We attempted
to get the competing measure as an
amendment to LD1661, which was the
number assigned to the citizen initiative
and Representative Susan Austin of Gray
attempted to do the same with LD674,
a concept draft that was still in the Labor
Committee. Democratic leadership
scuttled both efforts in the House and
there was no amendment to LD1661
and LD 674 died in non-concurrence.
Another vehicle, LD1695, was a
Governor’s bill sponsored by Senator
Andre Cushing. It also mirrored our
attempts at a competing measure, but
it ended up having a slight twist. Senate
Republican leadership held this bill and
then ran it as a straight up increase to
$10 in four steps and not as a potential
competing measure. The bill would need
to be passed as an emergency measure
with a 2/3rd’s vote and we ended up
one vote short in the Senate with 2212 vote in favor of the measure. The bill
was released to the House at recess and it
was taken up immediately on veto day,
the last day of the 127th Legislature,
where it was indefinitely postponed
with no roll call vote, effectively killing
continued on page 5
1
(Continued from 1)
a great tournament as part of Tees
& Textbooks! Performance Food
Group-Northcenter will be the
sponsor for the Classic that will begin
at 9:00am as a shotgun start. Meals will
consist of a continental breakfast and
a barbecue lunch. We encourage you
to participate to engage in excellent
networking opportunities between
lodging and allied members prior to the
busy summer season. Once again, Soft
Beverages will be sponsored by Cross
Employee Benefits and golf carts will
be sponsored by Clark Insurance. The
Putting Contest is being sponsored by
John McCarthy–Legacy Properties
SIR. Other sponsors include Payroll
Management, Inc. and Norman,
Hanson and Detroy.
format and each player will receive a
goody bag loaded with great gifts and
snacks. We are once again offering
additional sponsorships, so please check
with us if you are interested. If you are
unable to field a foursome or play as
a single, consider sponsoring a tee for
$175 or just attend the scholarship
dinner! If you have any questions, please
The day’s festivities will start on contact Jennifer Sevon at 213-2060 or
Tuesday morning in a shotgun, scramble [email protected].
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SAVE THE DATES FOR THE ANNUAL
MEETING IN FREEPORT
The Maine Innkeepers Association
is pleased to announce that the 95th
Annual Meeting & Conference will
be held at the Holiday Inn by the Bay
in Portland. The conference begins on
Wednesday November 9 and wraps
up on Thursday November 10, 2016.
We celebrated our last big anniversary,
the 90th, at this hotel with then host
Gus Tillman. Gus passed in 2014, but
we know he will be there in spirit as
we get one step closer to our 100th
anniversary in 2021.
will be entrepreneurship. We will
also have Megan Earnshaw open the
conference and she will speak again the
following day about Guest RecoveryHow to Handle Customer Complaints
and 5 Critical Guest Service Skills.
Megan is the Director of Rooms at the
Fairmont Chicago, Millennium Park
and the daughter of former MEIA
and AH&LA Board Member Dick
Schwalbenberg.
employment and labor law. She will be
speaking about National Hospitality
Employment Law Trends that Impact
Your State and An Employers Guide to
Social Media.
Other seminars will feature a
representative from the Portland Police
Department highlighting different
aspects of hotel and inn security, Pamela
Laskey from Maine Foodie Tours,
Tammy Knight from the Department
Our opening general session will of Economic and Community
feature Andria Lurie Ryan. Andria is a Development’s (DECD) Maine Made
Highlights of this year’s event partner in the Atlanta office of Fisher Program and a presentation on how
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Maine Innkeepers Association 4
(Continued from 1)
it. The Senate Republicans did “insist”
that the bill be taken up again because
of new information, but to no avail.
Other issues of importance in this
legislative session included the defeat of
a bill that would require restaurants to
post any genetically modified organisms
(GMO,) that could appear in some
form on their menus. It was fairly
apparent to the committee, that even
if this was a good idea that it would
need to be someone farther up the food
chain rather than the restaurant owner
or chef to make this identification and
notification. Maine statute currently
holds that if the remainder of the New
England states pass GMO notification
legislation at a grocery store level
that Maine would follow. Currently
Vermont is the only state to have done
so and that decision is currently being
reviewed in court cases.
At the national level, the changes in
overtime rules look to be published in
early July to insure implementation
before the November elections. As
bitterly as the business community
has complained, the United States
Department of Labor and its leader,
Thomas Perez, have pushed for the
$50,000 salary threshold. This amount
would more than double the current
salary threshold from $455 per week
to $970 per week, which will be very
difficult on small Maine businesses and
their employees and cost thousands of
dollars per year.
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Mountain View Road • Kingfield, Maine
INNterviews
5
MEMBERS IN THE NEWS
Winter may be a time to rest for
some, but at Stage Neck Inn much has
been happening in the last 4 months.
“We are grateful for the mild Winter,
as we have literally had half of our
physical structure open to the elements
at times,” says owner Mark Foster. All
of the Inn’s 58 guest rooms have been
renovated, refurnished or rebuilt! The
greatest transformations have occurred
in the Harborview and Oceanfront
Guest Rooms. Ground floor rooms in
these categories have been reconfigured
to accommodate seating areas; and all
Harborview and Oceanfront Guest
Rooms now feature Amish-built wall
units to house the TV and electronic
fireplace feature. Railings on the
Harborview Guest Rooms have been
replaced to enhance visibility of the
great views.
use of every square inch,” Mark adds. In
addition to the restaurants and feature
bar, the Inn offers full resort amenities
including The Spa at Stage Neck, a
fitness center, an indoor pool with hot
tub, an ocean-side outdoor pool, and
clay tennis courts. The Inn sits on an
historic peninsula with York Harbor
Beach, The Atlantic Ocean, The York
River and York Harbor as her majestic
neighbors. See photos below.
Point Inn’s two onsite restaurants: the
Point Restaurant, for fine dining, and
the Chart Room, for more casual fare.
With his extensive experience in the
culinary arts, Chef Dumont will create
classic New England fare with locally
sourced Maine seafood and farm-to-table
produce. Operated by the family-owned
Maine based Migis Hotel Group, the
Black Point Inn will open for its 138th
season on May 6, 2016.
Certified Master Chef Daniel Harrison
Dumont has been hired as Executive
Chef at the Black Point Inn on Prouts
Neck. Chef Dumont will be responsible
for a kitchen staff of 25 in the Black
Chef Dumont is a graduate of the
Culinary Institute of America, where
he earned the presitiguous Certified
Master Chef degree. Most recently he
was Director of Culinary at the Country
The interior and exterior dining
spaces have been totally re-visioned
and reconstructed. The Inn will reopen
on March 31, debuting Shearwater
and Sandpipers, offering a fresh take
on coastal dining with an upbeat yet
comfortable décor. In the warmer
weather, The Patio (accessible to both
Shearwater and Sandpipers with
accordion glass doors) and The Terrace
will offer alfresco dining. The Shearwater
menu includes small plates, sandwiches,
pizza, entrées and sides to share. SNI
owners retained “The Cocktail Guru”
to assist with setup and training of their
one-of-a-kind 16-seat bar. Signature
drinks include Premium, Low Alcohol
and Alcohol-Free offerings.
Stage Neck Inn is one of only 12
properties in the US and Canada to
have consistently earned the Four
Diamond Award of Excellence since
the rating systems inception in 1976.
“We are committed to continually
improving our guests’ experience.
While we cannot change our physical
footprint, we continue to make the best
Maine Innkeepers Association 6
Club in Brookline, Massachusetts
host to PGA tournaments including
the Ryder Cup and the US Open.
Previously, Chef Dumont was the vice
president of Culinary/Corporate Chef
for Ocean Properties.
In 2014, Chef Dumont was invited
to the White House as a host chef
representing New England to assist
First Lady Michelle Obama with her
Let’s Move initiative to fight childhood
obesity. He has earned many culinary
honors, including Best Chef in Oregon
in 1992 and eleven international
culinary competitions Gold medals
as a member the 1996 U.S National
Culinary team. He was also honored
as one of just five ACE Award winners
from 309 full-service Marriott Hotels in
2005. Chef Dumont’s recipes have been
featured in Yankee magazine and other
publications.
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Hilton Garden Inn, Hilton Worldwide’s
(NYSE: HLT) upscale global brand
of hotels, recently recognized Hilton
Garden Inn Freeport Downtown as the
Hotel Success Award winner for their
outstanding achievements during the
past year. The property, which is owned
by Dover Properties and managed by
Emerald Hospitality Associates, received
this honor as a best in class performer
from among the brand’s 665 hotels
worldwide.
“On behalf of the staff, we are honored
to receive this brand distinction with
the Hotel Success Award, said Josh
Cushing, general manger. “Our team
members are committed to providing a
welcoming experience with our brand’s
signature service, style and Satisfaction
Promise™. It is important that our guests
have the most positive and memorable
experiences possible when they stay
with us.”
Hilton Garden Inn Freeport
Downtown is among the top 5 percent
among 665 hotels worldwide with
superior service and high quality scores.
continued on page 8
Maine Innkeepers Association 7
(Continued from 7)
In recognition of these achievements,
Hilton Garden Inn Freeport Downtown
received a trophy to display in its lobby.
The property was selected as one of nearly
60 individual and hotel recipients from
around the world to be recognized as a
brand leader with special recognition.
Embassy Suites by Hilton, one of
Hilton Worldwide’s (NYSE: HLT)
thirteen
market-leading
brands,
announced this week winners of its
global brand awards. Embassy Suites
by Hilton Portland, Maine, part of
Embassy Suites by Hilton’s global brand
of upscale, All Suites hotels, has won
the Make a Difference and the Make
it Right Awards of Excellence for
demonstrating the highest combined
guest satisfaction scores in overall
service, problem resolution and culture.
The Embassy Suites by Hilton Portland,
Maine is owned by KTB Hospitality
and managed by Emerald Hospitality
Associates.
Embassy Suites Portland, Maine was
presented with the award based on scores
given by guests specifically asking about
their experience at the hotel regarding
the service and culture. This year marks
the second time that the Embassy Suites
by Hilton Portland, Maine has been
recognized for this award.
“We are honored to have received
this distinction,” said Scott McKenney
General Manager, Embassy Suites by
Hilton Portland, Maine “We strive not
only to be a business leader within our
community but also to contribute to
the esteem of the entire Embassy Suites
by Hilton brand, which has earned
numerous awards for guest satisfaction
throughout the years.”
BedandBreakfast.com®, the world’s
most comprehensive site for finding and
booking bed and breakfast properties,
announces the second annual B&B
Marketer of the Year Award recognizing
bed and breakfast owners who excel
Maine Innkeepers Association at developing and implementing
successful marketing programs.
Ouellette, Director of the Maine Office
of Tourism. “The resort’s holiday
BedandBreakfast.com’s 2015 award event, Fire & Ice, in coordination with
goes to Roy Forsberg of Wolf Cove Kennebunkport’s popular Christmas
Inn in Poland, Maine, who was a Prelude, added a new dimension to the
finalist for the award last year and one existing event and has been instrumental
of BedandBreakfast.com’s Top Lakeside in increasing shoulder-season visitation
in a region that has traditionally been a
Inns in 2015.
summer vacation destination.”
“Competition is stiff for B&Bs,
Fire + Ice, now in its sixth year, is a
so beyond offering one-of-a-kind
accommodations and exceptional service, two-night sold out event featuring
it also takes strategic marketing and blazing bonfires on the resort’s back
promotional programs to stay top of lawn, ice bars and sculptures, dancing to
mind and relevant among today’s savvy the Tony Boffa band, signature holiday
travelers,” says Lisa Westlake Chen, cocktails, and comfort foods provided
by area restaurant partners. “Imagine
general manager of BedandBreakfast.com.
an event so popular that hundreds of
“Roy has developed a multi-tier marketing
people come from across the country to
program that relies on social and online
attend, planning their vacation around
media, in-person networking, and
it,” said Laura Dolce, Director of the
reputation management to ensure his inn
Kennebunks Chamber of Commerce.
meets its revenue and occupancy targets.”
“Imagine an event so magical that
Forsberg won for expanding his despite thousands of people in
2014 digital program that included attendance, despite often uncooperative
regular blog posts shared via Facebook, weather, people are already looking
Google+, Pinterest and Twitter, as well forward to attending next year.”
as launching an Instagram channel.
Bay View Collection, a small group
The Maine innkeeper introduced a
of distinctive, luxury boutique hotels
networking program to increase brand
in Camden, Maine whose properties
awareness locally though innkeeper and
include the Lord Camden Inn, Grand
state associations, and local economic
Harbor Inn, and the all new 16
development groups. His efforts
Bay View, has recently expanded its
paid off when the BedandBreakfast.
management team. Welcome to Sarah
com Diamond Collection™ inn won
Rader, Katherine White, and Jessica
the Poland Business Award from the
Duffy.
Poland Economic Development Board,
Sarah joined the Bay View Collection
providing exposure to the inn among
team
in January as its Food & Beverage
some 400 local business leaders.
Manager, responsible for overseeing all
At the Maine Governor’s Conference associated operations at each of the three
on Tourism, The Nonantum Resort hotel properties. Sarah’s primary role
received the 2016 Award for Tourism focuses on opening and managing our
Leadership & Growth. The Nonantum’s 16 Bay View lobby bar and small plates
Fire + Ice event, which draws nearly venue, “Vintage Room,” and will soon
3,000 visitors to Kennebunkport in include other bar outlets in our banquet
mid-December, has helped to expand space and our highly anticipated
the second weekend of Christmas rooftop bar and terrace, appropriately
Prelude and the economic benefits to named “The View.” Sarah comes to us
the area.
with many years of fine dining service
“The Nonantum models the way for and management experience, and may
tourism business collaborations that be a familiar face to many as she joins
strengthen destinations,” said Carolann us after six years at nearby Primo, via
8
a waterfront seafood restaurant in Nags
Head. Sarah is happy to be back home
in Maine, as well as to be serving up
delicious signature cocktails and small
plates at 16 Bay View. Katherine and
Jessica have recently joined the Bay
View Collection as Assistant Managers.
Katherine has joined the team to focus
on group sales and event management,
in addition to assisting with day-to-day
operations at all three of our properties,
As Camden’s first luxury hotel geared for
both the business and leisure traveler,
16 Bay View is uniquely positioned to
meet the discerning needs of guests,
with features such as an elegant meeting
and banquet space, perfect for your
next corporate retreat or destination
wedding, as well as our spectacular
and exclusive rooftop terrace and bar,
ideal for a private cocktail party or
catered social event. Katherine comes
to us with more than twenty years of
experience in private event planning
and high end catering, as well as crew
and services management in the megayacht industry. Katherine is excited to
apply her attention to detail, exceptional
service standards, and professional
execution for your next corporate event
or special occasion, that will no-doubt
exceed your expectations.
Jessica is no stranger to our family of
hospitality properties, having worked
for us as our General Manager at Fresh
Restaurant. We are very excited to have
her back. As an Assistant Manager,
Jessica will be involved in the dayto-day operations of our properties,
with special emphasis on front desk
operations and guest services. Jessica will
assist the general manager in developing
and implementing quality performance
standards for all Inn staff and operating
areas, ensuring the highest level of
guest satisfaction. With more than
twenty years in both the hospitality
and customer service industries, in roles
of increasing scope and responsibility,
Jessica is ideally suited to help foster and
deliver the ultimate guest experience.
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Maine Innkeepers Association 10
MAINE’S CAREER CENTERS
AND JOB BANK
Current Recruitment Strategies/Tools
• The Maine Job Bank (MJB) is a “no fee” Job Bank, managed by our Bureau of Employment Services, which
enables employers to post open jobs. Job seekers whose “job profile” matches a posted position are sent
a referral, encouraging them to contact the employer. There are currently over 25,000 active job seekers
on the MJB. You can register for an employer’s account by visiting: www.mainecareercenter.com. Creating
an account is easy and should take you less than five minutes. Once your employer account has been
approved, you will be able to create job orders immediately. Maine’s Job Bank does an initial prescreen for
you and notifies (via e-mail) only the people that match the criteria you establish in your job order.
You’ll have 24/7 access to your job postings and to occupational profiles of applicants who have
accepted a referral to your position.
You can e-mail or call the job order staff directly should you have logistical/technical questions about the
posting. The e-mail address is [email protected] and the phone number is 623-7967.
• For multiple job openings in a specific area or region, we can send an email blast out to all registered
MJB job seekers in that area. This can be done by providing the zip code of the open positions plus
a desired target market radius (zip code + “x” miles) and the email will be distributed to all registered
active job seekers within that geography.
• Our CareerCenters routinely provide space and outreach for employer recruitments, whether hiring for
one or many positions. Contact the CareerCenter nearest you to schedule such an appointment.
• CareerCenters directly manage or participate in Job Fairs on a regular basis. These run the gamut from
weekly several employer events to Job Fairs with 100+ employers. A complete listing of Job Fairs can be
found at http://www.mainecareercenter.com/employment/job-fairs/index.shtml
• Social Media is actively utilized by our CareerCenters as a means to reach out to job seekers and employers
alike. Facebook, Twitter and LinkedIn are all tools which can be employed to get your messaging out to
prospective job seekers. Contact your local CareerCenter for assistance;
Future Opportunities
• We are currently transitioning to a new Job Bank, later this year, which will allow employers to do “key
word” searches of resumes of job seekers, as a way to be more proactive in identifying and reaching
potential candidates. Though not available for this summer season, this will prove to be a very effective
recruiting tool in the future;
• Additionally, we might be able to create a “Hospitality & Tourism Job Fair”. If interested in pursuing this
as a possibility, please contact the CareerCenter nearest you.
Maine Innkeepers Association 11
Member Benefits
Past Chair
Jeanne Carpentier
Emerald Hospitality, Freeport
Chair - Jean Ginn Marvin
Nonantum Resort, Kennebunkport
First Vice Chair - Jamey Kitchen
Hampton Inn & Suites, Thomaston
Second Vice Chair - Scott Cowger
Maple Hill Farm B&B Inn, Hallowell
Treasurer- Bob Smith
Sebasco Harbor Resort, Sebasco Estates
At-Large Member – Chip Gray
Harraseeket Inn, Freeport
At-Large Member – Matthew Levin
Lord Camden Inn, Camden
Senior Advisor – Ron Churchill
Bear Spring Camps, Rome
Legislative Chair – Scott Cowger Maple Hill Farm
B&B Inn, Hallowell And Jamey Kitchen Hampton
Inn & Suites, Thomaston
Jeanne Carpentier, Emerald Hospitality Associates,
Freeport
Ron Churchill, Bear Spring Camps, Rome
Scott Cowger, Maple Hill Farm B&B Inn,
Hallowell
Joshua Cushing, Hilton Garden Inn, Freeport
Kim Dennis, Homewood Suites By Hilton,
Scarborough
Sarah Diment, Beachmere Inn, Ogunquit
Sue Ferrell, Down East Village, Yarmouth
Jean Ginn Marvin, Nonantum Resort,
Kennebunkport
Chip Gray, Harraseeket Inn, Freeport
Mark Heisler, Howard Johnson Plaza Hotel,
Portland
Alvion Kimball, Orland House B&B, Orland
Jamey Kitchen, Hampton Inn & Suites,
Thomaston
Phil Kronenthal, Migis Hotel Group, Portland
Jane Lebrun, Cross Employee Benefits, Portland
Brian Leclair, Best Western Plus - Waterville,
Waterville
Matthew Levin, Lord Camden And Grand Harbor
Inns, Camden
Matt Mattingly, Pine Crest B&B Inn, Gorham
Jim Ostrowski, Inns At Blackberry Common,
Camden
Ed Palmer, Marriott At Sable Oaks,
South Portland
Connie Russell, Samoset Resort, Rockport
Bob Smith, Sebasco Harbor Resort,
Sebasco Estates
Christina Bustard, Giri Hotels, Bangor
Peter Twachtman, Migis Hotel Group, Portland
Woody Woodward, Highland Lake Resort,
Bridgton
Maine Innkeepers Association The Maine Innkeepers Association is always striving to bring you relevant, bottomline benefits. Have you taken advantage of all of them?
Money-Saving Visa/MasterCard Processing
Real-time, Internet-based Maine Lodging Reservation Service in
conjunction with the Maine Office of Tourism
Money-Saving INNpower Energy Aggregation Program
Free Listing on Maine Innkeepers Association Web Site and Free Link to Your Web
Site
Discounted Natural Gas Program
Listing in the Official Maine Lodging Guide
Members-only Web Site Section With Online Laws and Regulations, a Cyberlobby
feature, Events Calendar and More
Annual Meeting & Conference With Exhibitors, Top Speakers & Seminars
ADA Suitcases Available For Members’ Use
Answers to Your Questions From Our Office or AH&LA’s Info Center
Free Maximum Rate Cards and Innkeeper Law Cards
Scholarship Program That has Provided $100,000+ in Scholarships over the Last 20
Years
Outstanding Networking Opportunity and Referral Network
Health, Dental, Life Insurance plus Short-Term Disability and Long-Term Care
Coverage as well as Employment Practices Liability Insurance
Maine Innkeepers Education Foundation, training future
employees and elevating our industry through a two-year high school curriculum in
lodging management
~MISSION~
We are committed to improving, promoting and
protecting the welfare of the lodging
industry in Maine. Through communication,
education, promotion and government affairs,
we help our members achieve prosperity and
deliver a quality product to the consumer.
INNterviews is published regularly by the Maine Innkeepers Association
45 Melville Street, Augusta, ME 04330
Phone: (207) 213-2060 / Fax: (207) 213-2062
Email: [email protected] / Web: www.maineinns.com
President and CEO, Greg Dugal • Chief Operating Officer, Chris Jones
Director of Projects & Events, Jennifer Sevon
Administrative Assistant, Vicky Savoie
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