2 - Action, Inc.

2 0 0 9
Action, inc.
Annual Report
a year of
change
a year of
180 Main St., Gloucester, MA 01930
call us at 978-282-1000
visit us online at www.actioninc.org
a year of ... new leadership
Community Action: What does it mean ?
At Action, inc., we believe that it takes the participation of the entire community to reduce the causes and conditions of
poverty and address local needs. We’re part of a national network of Community Action Agencies working to develop
broad-based approaches to help economically disadvantaged individuals and families become more self-sufficient and
improve their lives. A non-proift organization, our Board of Directors is made up of one-third private sector representatives,
one-third community sector representatives, and one-third elected public officials or their representatives.
Timothy Riley
Executive Director
Dear Friends,
Over the past year, worldwide economic instability gave cause for rich and poor alike to have
great concern about their economic future. For Action, as we work to help people in need, this
period has been a time of change, challenge, opportunity, and accomplishment.
Early in 2009, Bill Rochford, Action’s Executive Director for more than 35 years, announced his
retirement. His tenure saw the growth of Action from a small upstart agency to the large multifaceted organization it is today. Along the way, Bill and Action brought new programs and
services to Cape Ann such as Meals on Wheels, the Homemaker Program, the Food Pantry and
the Energy Programs. Action also founded two of Cape Ann’s most important and successful
social service agencies: SeniorCare and Pathways for Children.
Action’s Board and talented staff will continue to move forward as the guardians of Action’s 45year legacy of community action. During the past year, with help from the American Recovery
and Reinvestment Act and with generous support from the community and other funders, we
were able to expand our services to meet the growing needs of our communities. Action served
more than 7,000 people last year — far more than any prior year.
Richard Rafuse
Board Chair
Our energy conservation programs were greatly expanded, enabling us to weatherize hundreds of homes across the region. New Action offices were opened in Ipswich and Rockport,
giving better access to residents of those towns. Action completed major upgrades to our
homeless shelter building and our Energy Services office in Gloucester. We were gratified to
receive an award from the Gloucester Historic Commission for both projects. Action increased
training opportunities for careers in the medical field and we brought financial literacy education to many families. Our outreach efforts to the immigrant population brought greater
numbers to our programs and we initiated a citizenship preparation course. And Project Uplift,
our holiday toy and clothing drive for children, had by far its most successful season ever!
In introducing the War on Poverty in 1964, President Johnson said, “Very often a lack of jobs
and money is not the cause of poverty, but the symptom. The cause may lie deeper in our
failure to give our fellow citizens a fair chance to develop their own capacities, in a lack of
education and training, in a lack of medical care and housing, in a lack of decent communities in which to live and bring up their children.”
We are fortunate on Cape Ann to live in a wonderful, caring community. With your support,
Action will continue to present our fellow citizens with opportunities to develop their capabilities. Through training and education, access to benefits and needed services, keeping families
safe and warm in their homes, caring for our elders, and giving hope to the homeless, Action will
keep the promise of community action — helping people and changing lives.
Sincerely,
Timothy Riley, Executive Director
Richard Rafuse, Chair, Board of Directors
2
a year of ... results
Our Mission:
To improve the quality of life for economically challenged members of
our community by minimizing the effects of poverty, promoting
economic security, and advocating for social change.
in 2009...
In 2009, Action, inc. used
American Recovery &
Reinvestment Act funds to:
... we served 7,020 individuals
• Provide information and referrals to
306 people through our Benefits &
Support Services department
... 1,127 of those served were homeowners
• Help stabilize the housing situations
of 158 individuals
... we were able to help 1,371 more people than in 2008
... 1,454 were renters
• Help 148 people access public
benefits like MassHealth and SSI/SSDI
... 248 were homeless
... 1,238 were over 70 years old
• Enroll 18 students in our Certified
Nursing Assistant Training Program,
and another 18 in our Clinical Medical
Assistant Program
... 456 were under five years old
• Hire a Licensed Substance Abuse
Counselor for our Emergency Shelter
... 1,430 were single parents
... 264 were collecting Unemployment
• Provide Job Training & Education
services to 109 individuals
... 198 had no source of income at all
• Provide energy conservation and
cost-saving services to 284 individuals
... ALL of the households we served earned less than 200%
• Hire 4 new contractor companies for
the Weatherization Assistance Program
of the Federal Poverty Guidelines
• Oversee the weatherization of 124
homes, from Lynn to the NH border
Administration
4%
Education &
Training
4%
Look for the ARRA symbol
Energy
Services
65%
State
12%
Fuel Assistance
Homecare
9%
Housing
Services
6%
0%
10%
29%
Federal
10%
56%
Utilities
Expenses by Program
20%
30%
40%
50%
60%
70%
Other
5%
0%
10%
Sources of Revenue
20%
30%
40%
50%
60%
3
a year of ... Benefits & Support Services
Benefits & Support Services connects people with the resources they need
to stabilize their lives and become more self-sufficient. Our Advocates help clients
access public benefits and services such as MassHealth, Food Stamps, free tax
preparation, SSI/SSDI, assistance with housing issues, and more.
Thanks to the American Recovery & Reinvestment Act, in 2009 we added to ARR
A
our list of comprehensive, wrap-around services. We opened new satellite
offices in Ipswich and Rockport, staffed by two new Advocates. And we offered
financial literacy classes as well as referrals to North Shore Mediation and to
attorneys for financial and housing issues.
Meet Jenn
Ipswich resident Jenn had been trying for months to find
a home of her own. A young mother of two, she was
struggling to provide for her children and frustrated by
their tight living quarters. To offer her kids a healthier
environment, she brought them to play groups at
Ipswich’s Birth to Three Family Center. That’s when she
learned about Action. With Recovery Act funding,
Action had just opened an office at the Birth to Three
Family Center. Jenn made an appointment with Advocate Harmoni White and knew she was finally in good
hands — hands that would help her find housing that
was right for her family. With Harmoni’s help, Jenn and
her children were settled into their new home within four
months — and are loving it!
a year of ... COMPASS Youth Program
COMPASS is an education, training, and employment program for 16-21 year olds
facing barriers to learning. We offer a Gloucester High School Satellite Day Program,
Night Diploma Program, preparation for the General Education Diploma (GED) test,
and other services to help young adults earn high school diplomas and experience
academic and personal success.
COMPASS also offers academic advising to help students develop a plan to earn a
diploma and pursue post-secondary education, plus support services such as help
identifying interests and skills, career counseling, leadership development, computer
literacy, life skills, and more.
2009 was a great year for COMPASS. Using American Recovery & Reinvestment Act
funds, we were able to provide year-round GED tutoring to assist even more
RA individuals. We also hired an Academic and Vocational Coach to provide our
R
A
students with more comprehensive services.
Year after year, the COMPASS model proves its effectiveness and makes a genuine
difference in the lives of young adults.
4
a year of ... recovery
“My business was down to me and one employee.
Now I’ve added three more. We’re happy to have the Stimulus dollars.
The American
Recovery &
Reinvestment Act was signed on
We’re happy to be working.”
~ John Call, weatherization contractor for Action Energy Servicesp
February 17, 2009 as a response to
the economic crisis that hit our nation.
As a recipient of Recovery Act funds,
Action, inc. has been able to develop
new services, enhance existing programs, create jobs in our community,
and assist more people throughout
Cape Ann and beyond.
Action has used
Recovery Act funds to ...
... oversee the Weatherization Assistance Program in 29 communities throughout
eastern Massachusetts, weatherizing more homes, expanding the work done on
each home, and keeping more people safe and warm
... enhance our Clinical Medical Assistant Training and offer additional Certified
Nursing Assistant / Home Health Aide Training
... offer bilingual services and outreach to immigrant communities
... offer ESOL and Financial Literacy classes
... provide referrals to mediation services and attorneys
... open satellite offices in Ipswich and Rockport
... hire new staff, including Advocates for the new offices, a Licensed Substance
Abuse Counselor for our Shelter, and Energy Services staff
... save positions that would have otherwise been cut, including an Academic &
Vocational Coach for our COMPASS Youth Program
... provide local weatherization and heating contractors with work
Recovery in Massachusetts
With Recovery Act funds, MA
Community Action Agencies have:
• Created new jobs and saved
at-risk jobs
• Maintained and expanded
education and training programs
• Expanded health care, community
development, and organizing
initiatives
• Expanded the reach of the
Weatherization Program
• Restored homeless prevention
services
• Created new service sites
Photo, left to right: Ken Rauseo, Massachusetts Department of Housing & Community Development; Jeff Simon, Director of the Massachusetts
Recovery & Reinvestment Office; and John Call, weatherization contractor for Action Energy Services gather at a client’s home in Ipswich.
Call’s crew added insulation and new windows to the 1800s house using Recovery Act funds.
5
a year of ... Energy Services
Energy Services offers assistance with heating and utility bills, home energy assessments,
weatherization, heating system repairs, and more. By helping people manage their energy
costs, we enable them to stay warm, stay housed, and conserve energy.
During 2009 the Weatherization Assistance Program received a large grant through the
American Recovery & Reinvestment Act, allowing Energy Services to expand the reach of
the program. We were able to weatherize more homes and to put more measures in each
home, such as additional blown-in insulation, air sealing, and window repairs. We paid
special attention to the elderly, clients with young children, and those with
AR
RA
disabilities, working to improve their comfort and reduce their energy bills.
Meet John
As the economy continued its downward spiral in 2009,
small businesses – particularly contractors – were among
the hardest hit. Contractor John Call was trying to keep his
business afloat, but the outlook was grim. Years earlier John
had been a weatherization contractor for Energy Services,
and when times got tough in 2009, he decided to give us
a call. It’s a good thing he did. Energy Services was working to weatherize more homes than ever using Recovery
Act funding, and was able to give John enough work to not
only keep his business from going under, but to keep his
staff employed week after week.
a year of ... HomeCare
HomeCare allows elders and disabled adults to continue to live safely in the
comfort of their own homes. For more than 40 years, HomeCare has been proud
to offer care that’s professional, and companionship that’s personal.
During 2009, 102 HomeCare workers provided more than 86,300 hours of in-home
care, including personal care, bathing, toileting, assistance with transfers, companion services, medication reminders, light housekeeping, laundry, shopping,
caregiver respite, and Home Health Aide services. We helped approximately 600
clients, providing weekly service to some and daily assistance to others.
Our HomeCare workers are trained and complete all state and federal requirements for homecare within the first six months of being hired. They are also
required to earn yearly continuing education credits.
Six of our HomeCare workers deserve special recognition for their tireless work
over more than 20 years. Judy Carey, Sandra Fincel, Rhonda Murray, Joyce
Jones, Jane Gleason and Maureen Surrette have collectively served more than
3,000 elders.
6
a year of ... Job Training & Education
Action’s Job Training & Education department helps people improve their job
opportunities through education, training, and resources.
Through our Clinical Medical Assistant and Certified Nursing Assistant / Home Health
Aide training programs, we prepare people to enter the healthcare field, an important
and fast-growing employment sector. During 2009 our new CNA course, funded through
the American Recovery & Reinvestment Act, proved such a success and was in
RA
AR
such high demand that we plan to offer a second section during 2010.
In 2009 we also began to focus more on the area’s growing immigrant population. We
offered an ESOL (English for Speakers of Other Languages) course to help improve
communication skills and job opportunities for non-English speakers. We also added a
bilingual Advocate to our staff to improve outreach to the Portuguese-speaking and
Spanish-speaking communities.
These offerings, plus computer classes, resumé assistance, and more, all help people
move up the ladder of economic opportunity.
a year of ... Shelter Services
Shelter Services provides homeless adults with stability and a second chance.
Our Emergency Shelter helps guests transition into permanent housing and provides
beds, meals, and a safe environment. We also provide support with sobriety, mental
health issues, counseling, healthcare, and job and housing searches.
2009 was a very exciting year for Shelter Services. In October, we were thrilled to
announce the completion of major renovations to the Emergency Homeless Shelter
and of four brand new apartment units designed to house chronically homeless
individuals. Selections for residents of the new units were set to begin in 2010.
Meet Molly
For years Shelter Services has aimed to tackle the
causes of homelessness and provide shelter and
resources to low-income individuals. During 2009,
Action and Shelter staff recognized a missing link in
these resources. Enter Licensed Substance Abuse
Counselor Molly Derr. Molly joined the rest of the
Shelter staff, including Shelter Manager of 11 years
Jim Noble, to provide onsite counseling at the
Emergency Shelter. This vital position was
AR
RA
created thanks to American Recovery &
Reinvestment Act funding. Molly’s expertise
and compassion provide an essential tool to help us
address the causes of homelessness, with substance
abuse proving a major factor.
7
a year of ... change
A 45-year
War on Poverty
The Economic Opportunity Act was
signed into law 45 years ago by
President Lyndon B. Johnson. The Act
was, and continues to be, central in
the War on Poverty.
Action, inc. is proud to continue the
fight for economic opportunity for all.
Above, left to right: 1. The entrance to the four new apartment
units attached to Action’s Emergency Shelter. The units will provide
housing for chronically homeless individuals. Construction on these
units and on a major renovation to the Shelter itself wrapped up in
2009. 2. Students Dinesh Mahat and Ganesh Kumar Ghimire hard at
work in one of our newly offered English for Speakers of Other
Languages classes. 3. Action’s new Director of Administration &
Program Operations Peggy Hegarty-Steck, hired in 2009. 4. An Action
weatherization contractor insulates a home with Recovery Act funds.
Below, left to right: 1. Laurene Wessel, Advocate for our
Rockport Satellite Office. 2. Harmoni White (left), Advocate for our
Ipswich Satellite Office, with Action client Mildred Durden. Both
satellite offices opened in 2009.
2009 Action, inc. Annual Report Credits ...
Photography: Jessica Benedetto & Ian Hurley • Writing / Editing / Design: Jessica Benedetto
8
Project Uplift
annual holiday toy drive
Project Uplift is our annual holiday toy drive for low-income families. We provide children with toys and
clothing through our longstanding partnerships with the communities we serve.
The 2009 holiday season was Project Uplift’s most successful year ever. Nearly 700 children in Greater Cape
Ann received toys and clothing through the program – more than doubling the number served last year. We
accepted applications for help from 462 families who were experiencing difficult times and would otherwise
have been unable to provide their children with gifts. On top of the generous support from individuals, a host
of businesses and organizations also donated gifts, money, and space.
The outpouring of support for this year’s Project Uplift serves as a reminder that we work with a caring, dedicated group of communities that never hesitates to help neighbors in need.
Board of Directors
Officers ■ Richard Rafuse, Chair ■ Gretchen Wood, Vice Chair ■ Tone Kenney, Secretary ■ Linda Giamanco, Treasurer
Directors ■ Robert Cameron ■ Charlotte Dodge ■ Charles Foster ■ Marilynn Grant ■ Marcia Hahn ■ Sheila Irvin ■ Gavin Keenan ■ Roger Lesch
■ Ronald Linsky ■ Rudolph Macchi ■ Mary Jo Montagnino ■ Linda Murphy ■ Loretta Peres ■ John Prybot ■ Carol Ryan ■ Kathy Stewart ■
Reverend Karin Wade ■ Roberta Wallace
HomeCare ■ GerryAnne Brown, LCSW, Director ■ Lisa Murrin, Office
Staff
Administration ■ Timothy L. Riley, Executive Director ■ Peggy
Hegarty-Steck, Director of Administration & Program Operations ■ Ken
Kudym, C.P.A, Controller ■ Jessica Benedetto, Marketing & Planning
Manager ■ Patricia Foster, Bookkeeper ■ Tracey Aitken, Billing Clerk ■
Marie Day, Facilities & Purchasing Assistant ■ Shannon Cronin, Client
Services Coordinator ■ Jennifer Stapleton, Research Assistant
Benefits & Support Services ■ Maggie Meffen, Director ■ Caitlin
Cianflone, Tax Assistance Coordinator ■ Stella Mae Seamans,
Rockport Tenant Based Rental Assistance Coordinator ■ Advocates:
Ashley Speicher, Harmoni White, Laurene Wessel, Fatima Gomes ■
Jennifer Stapleton, Assistant Advocate
COMPASS Youth Program ■ Elizabeth Moran, Program Director
■ Sasha Nisenbaum, Academic & Vocational Coach ■ Lauren Riley,
Teacher ■ Diana Rosenbaum, Teacher ■ Kelly Karvelas, Teacher &
GED Instructor ■ Amy Kamm, LICSW
Energy Services ■ Elliott Jacobson, Vice President for Energy
Services ■ Rita Carvalho, Assistant Energy Director ■ Craig Brown,
Conservation Services Director ■ Louis Silveira, Associate Conservation Director ■ Austin Sheatsley, Multifamily Program Manager ■ Cindy
Schimanski, Office Manager ■ Cristine Sears, Program Assistant ■ Jean
Pomeroy, Program Assistant ■ George DesRoches, HeartWap
Coordinator ■ Joe Hachey, Senior Building Performance Specialist ■
Barry Moir, Building Performance Specialist ■ John Rockwell, Building
Performance Specialist ■ Stephanie Sisto, Utility Program Data
Coordinator ■ Marie Sanviti, Fuel Assistance/Utilities Advocate Director
■ Jackie Lovasco, Fuel Assistance Supervisor ■ Jennifer Schmorrow,
Utilities Advocate ■ Linda Brayton, On Track Advocate ■ Elizabeth
Gillis, Fuel Assistance Certifier ■ Michelle Rodriguez, Seasonal Intake ■
Vickie Lopiccolo, Seasonal Intake ■ Valerie Scola, Receptionist
Manager ■ Doreen Ahearn, Administrative Assistant ■ RN Supervisors:
Thelma McDermott, Elizabeth Bosselman, Patti Veator ■ Candy Natti,
LPN Supervisor ■ Personal Care Providers / Home Health Aides: Deborah Aiello, Maria Amaral, Holly Ameral, Chassidy Anderson,
Landy Balbuena, Yvonne Barreiro, Jamie Barry, Myrtle Barry, Diane
Bell, Caron Bernier, Sandra Brooks, Danette Bruni, Andrea Burnham,
Margaret Burus, Bethany Cameron, Judith Carey, Joanne Contri,
Jerome Curcuru, Jacqueline Delfonso, Theresa Doucette, Jillian Dunn,
Crystal Favaloro, Karen Favazza, Sandra Fincel, Cindy Frontiero, Amy
Gallagher, Esther Garlick, Virginia Gibney, Jane Gleason, Pamela
Gledhill, Christine Greige, Debra Hawes, Christine Heard, Geraldine
Hilton, Dana Huffman, Joyce Jones, Sandra Jones, Sharon Jordan,
Patricia Joyce, Carole Krech, Nicole Lane, Wendi Lattof, Caterina,
Lentini, Shelley Lovasco, Margo Madruga, Melissa Martin, Jane Martin,
Leah McEachern, Cherie McPhail, Jillian Miller, Roberta Milone, James
Milone, Robert Moore, Virginia Morey, Paula Morse, Kelly Moses,
Rhonda Murray, Sheila Neves, Lisa O’Brien, Holly O’Connor, Joan
Oliver, Rachel O’Neil, Christa Orlando, Rosemary Palazzolo, Donna
Pike, Yolanda Reis, Grace Romeo, Kelli Rowe, Francine Ruta, Lois
Santos, Johnna Santos, Rose Sawyer, Barbara Sawyers, Lea Scuderi,
Shannon Seigas, Jane Selig, Linda Sholds, Cathy Smith, Paula Stanton,
Maureen Surrette, Yvonne Tarantino, Barbara Todd, Carrie Tucker,
Synakhone Vanhbouaravong, Rhonda Wallace, Riva Wilson
Job Training & Education ■ Ronna Resnick, Director ■ Patty
Bongiorno, Career Development Coordinator ■ Migena Shqepa, Job
Developer ■ Debbie Stansfield, Case Manager ■ Lori Mackenzie,
Licensed Mental Health Coordinator ■ ESOL Instructors: Michele
Ameno, Fatima Gomes, Samloth Sreng, Vanessa Woodman ■
Kathleen Brown, Citizenship Course Instructor ■ Marcelo Novo,
Portuguese Computer Course Instructor
Shelter Services ■ Ralph Johnson, Director ■ Jim Noble, Shelter
Manager ■ Janel McCue, Quest Program Case Manager ■ Molly
Derr, Counselor ■ John Griffin, Shelter Specialist ■ Shelter Staff: Michael
Barry, Peter Cameron, Kathy Perruzzi, Herb Munroe, John Cordner,
John Thackeray, Winston Joefield
9
Thank You
to the many funders and donors ...
Donors
$10,000 & higher ■ Carol Ryan ■
$5,000-$9,999 ■ James Auditore ■ Bank of America Matching Gifts Program ■ MLS Property Information Network ■ Richard Rosenfeld ■
$1,000-$4,999 ■ Robert Amory ■ Michael A. Arsenian ■ Ascension Memorial Church ■ Joseph Brooks ■ Cape Ann Savings Bank ■ Cape Ann
Thrift Shop ■ Linzee Coolidge ■ Laura Cutler ■ Eastern Insurance Group, LLC ■ Emmanuel Church ■ First Parish Church Congregational ■ Holy
Family Parish ■ Ipswich Bay Glass Company, Inc. ■ Pamela Jaeger ■ Leslie Kagan ■ Ronald LaBarre ■ Thomas Manning ■ David Murphy ■ Jean
O’Gorman ■ Miriam Silva Preas ■ West Gloucester Trinitarian Congregational Church ■ Betsy Whittey ■
$500-$999 ■ Edward Anderson ■ William & Barbara Baumer ■ Geoffrey Bayliss ■ Kathryn Chamberlain ■ Coldwell Banker of Gloucester ■
Diane Faissler ■ First Congregational Church of Rockport ■ Granite Savings Bank ■ Edward King ■ Miriam Silva Marketing ■ Thomas & Diane
Mulkhern ■ Richard & Susan Leavitt ■ Sibase, Inc. ■ Paul & Lisa Slack ■ St. John’s Episcopal Church ■ St. Mary’s Episcopal Church ■ Trinity
Congregational Church ■ Martha Wales ■ Winning Solutions ■
$250-$499 ■ Peter & Beth Brau ■ Gerald Byrne & Karen MacCormack ■ Cape Ann Insurance Agency ■ Robert Caron III & Bonnie Gunn ■
Chester & Ellen Clark ■ Wendell Cook ■ Barry Corden ■ Nina Fletcher ■ Gary Griffis & Leslie Pearlman ■ Granite Savings Bank ■ Grantham,
Mayo, Van Otterloo & Co. LLC ■ Sandra Kahn ■ Joseph Kittredge, Jr. ■ Thomas & Mary Ann Klein ■ John Lackey & Susan Colfer ■ Donald Maier
■ David B. Manley ■ Network for Good ■ Thomas & Pat Pandolfi ■ James & Margaret Pearson ■ Richard Rafuse ■ Raj & Janet Razdan ■
Rockport National Bank ■ Rockport Police Relief Association ■ Claire Sanford ■ Gabrielle Vawter ■ Adalbert & Mary Lou Wnorowski ■
$100-$249 ■ ACI Investigative Group Inc. ■ H.K. & Catherine Allard ■ John Toby Arsenian ■ Patricia Baker ■ Wendy Banks ■ James & Chris
Barker ■ Peter & Catherine Bartholomew ■ Catherine Bayliss ■ Geraldine Beck ■ Barbara Beyea ■ William Boesch ■ Jay & Kathleen Bothwick ■
John & Linda Briggs ■ Thomas Buchanan ■ David Burchard ■ Mary Burtt ■ William & Geraldine Butman ■ Robert Cabezas ■ Frances Callahan
■ David & Carole Campbell ■ Philip & Sheila Chalmers ■ Carroll Chapman, Jr. ■ Chebacco Liquor Mart ■ Chester & Ellen Clark ■ Coastal Auto
Repair, Inc. ■ Linda Conlon ■ William & Louise Cornetta ■ Albert Creighton, III ■ Robert & Jean Cunningham ■ Frank & Christine Day ■ Denise
Donnelly ■ Richard Douglas ■ Kenneth & Alice Wimer Erickson ■ Guy & Andrea Fincke ■ Newton Fink, Jr. ■ Gregory Bover & Frances Fitch ■ Bob
Foote ■ Jonas Gavelis, D.M.D. ■ Ruth Gillies ■ Robert Gillis, Jr. ■ Curtis Gollrad & Dale Brown ■ Peter & Janice Goodwin ■ Edward & Denise
Graham ■ C. & J. Greely ■ Garth & Lindsay Greimann ■ Timothy Greiner & Amy Ballin ■ Richard & Ann Grieco ■ David & Joan Hayes ■ Bruce
Heisey ■ J. Bradley Hildt & Elizabeth Alling ■ John Holden ■ William & Susan Hughes ■ Elizabeth Hutton ■ Albert Kalustian ■ Kenneth Kaplan ■
Denis & Melanie Keenan ■ Peter Kellerman & Maria Benotti ■ Thomas & Andrea Kelly ■ Harry & Jamie Keshet ■ A.T.M. Kiely ■ Marilyn Kimball
■ Wayne Kleimola ■ Gerhart & Brigitte Klein ■ James Knott ■ Victoria Knowlton ■ Patricia Koechlin ■ John & Phyllis Krenn ■ Hamer & Charlotte
Lacey ■ Heidi Lane ■ Henry & Frances Lapham ■ Vincent LeBlanc ■ Paul & Mary Lee ■ David & Margaret Leeco ■ John Lefavour ■ Lucy
Littlefield ■ James & Laura Lowell ■ Lisa Lunnen ■ G. Fred & M. Celene Lyon ■ Andrew MacLeod ■ Jennifer Mallette ■ John Maney ■ Noel Mann
■ Francis Masse ■ Elton & Constance McCausland ■ Helen McCrady ■ Joseph & Heidi McGrath ■ Lucia McLaughlin ■ Sarah Mellish ■ Brian &
Lauri Miller ■ Michael & Kathleen Morelli ■ Garlan & Jody Morse ■ Charles & Stella Nahatis ■ Malcolm Noriega ■ Northeast Health Systems ■
Hope Norton ■ Edmund Nutting ■ Robert Osten ■ Daniel Ottenheimer & Martha Morgan ■ Robert Paterson & Louise Grindrod ■ Jeffrey & Mary
Peart ■ Robert Jon & Rachel Perlmutter ■ Steven W. Phillips ■ Polar Bear Insulation ■ Richard & Mary Jay Powers ■ Ralph & Fay Puopolo ■
Dennis & Cynthia Quinn ■ Tim & Marilyn Riley ■ Patricia Roach ■ Rockport National Bank ■ Rockport United Methodist Church ■ Robert
Ruderman & Susan Caruso ■ Deborah Rulli ■ Donald Ruzecki ■ Deborah Salmon ■ John & Linda Sawyer ■ Michael Shea ■ Manny & Dorothy
Sieradzki ■ Eugene & Kathleen Skrabut ■ Ernest & Carol Smith ■ Jay & Georgia Smith ■ Robert & Nancy Smith ■ Sally Smithwick ■ Glenn &
Kathleen Somers ■ Newton & Judith Spurr ■ William Stanley ■ Robert Steck & Peggy Hegarty-Steck ■ Neal & Jacqueline Steiner ■ Robert &
Dawn Stewart ■ Robert Streeter & Judy Metcalfe ■ Elena Subatis ■ Donald Sudbay, Sr. ■ Jose & Maria Tavares ■ Elizabeth Toulan ■ Gerard &
Polly Townsend ■ Mary Trumbauer ■ Tod Turner ■ Alan Van Gestel & Andrea Protzmann Van Gestel ■ Kevin Vieira ■ Charles & Louise Vose ■
Reverend Karin Wade ■ Judith Winslow Walcott ■ John J. Walsh Insurance Agency, Inc. ■ Richard Webbe ■ Gary Weisberg ■ R. James White ■
Beth Willis ■ Richard & Barbara Wilson ■ Frederic Winthrop ■ Richard Yagjian ■ Keith Zellman ■
$50-$99 ■ Robert Ackerman, M.D. ■ Jerry & Carol Ackerman ■ Joseph & Andrea Amero ■ Gordon P. Baird, Jr. ■ Stephen & Isabella Bates ■
A. Gerard & Patricia Beauchamp ■ Linda Berard ■ Blackwood March Antiques ■ R. Billings & Louise Bramhall, Jr. ■ Janice Brand ■ Jeffrey &
Janet Bridges ■ Lorraine Bunker ■ Walt & Linda Bunten ■ Samuel & Susan Calomo ■ Helen Cameron ■ Robert & Cynthia Cameron ■ Donald
Camille ■ Roger Campbell ■ Glenn & Jeanmarie Chartier ■ Maria Churchill ■ Kevin P. Connolly & Family ■ Paul Cullinane & Deborah Black ■
Joan Cummiskey ■ Marjorie Curtis ■ David & Lynn Lane ■ Louisa Deland ■ Denis & Melanie Keenan ■ Donald & Janet Greenwood ■ Robert
Doyle & Mary Ann Nieves ■ The Dress Code ■ Joanna Duda ■ Sarah Dunlap ■ W. Albert Ellis ■ John Ennis ■ Adele Erin ■ William & Ann Febiger ■
Mr. & Mrs. Stanley Feener ■ Cynthia Fisk ■ Ellen Flatley ■ James & Paula Fletcher ■ Bob Foote ■ Peter Frontiero ■ Edwin Frost ■ Dorothy Ganick ■
Page Gentleman ■ Jane Gillis ■ John Gilmore ■ Glovers Floor Covering, Inc. ■ Barrett & Pamela Goodspeed ■ Peter & Janice Goodwin ■
The Goodwin Party Shop ■ Daniel Halston ■ Fred Hillier ■ Stanley Hilton ■ Mark & Josephine Houde ■ Ken & Billie Hruby ■ Kevin Hutchinson &
Kathy McLear ■ Barbara Jannson ■ George Kauss ■ Susan King ■ Rich & Ellen Zwart Klajnscek ■ Jim Knowlton & Son ■ David & Lynn Lane ■
10
... who generously contributed to our mission in 2009
Donors, continued
$50-$99, continued ■ Edward Laubinger ■ Phyllis Lysa Leland ■ John Livermore ■ Katherine Madden ■ David Marsh ■ Lee Marshall & Paul
Goldberg ■ Joseph McMullin ■ Ann Messenger ■ Fern Miller ■ Hal & Susan Mindel ■ Stephen & Theresa Mitton ■ Meredith Morgan ■ Daniel
& Beth Morris, Jr. ■ Daniel Morse ■ Mario & Joyce Motta ■ Frank & Leslie Nitkiewicz ■ Bethe Palmer ■ Thomas & Deborah Paradis ■ George &
Stephanie Parkhurst ■ Susan Patrick ■ Daniel Pierson ■ Jeffrey Pope ■ William & Katherine Prater ■ Hugh & Amy Prichard ■ Curtis Prout & Diane
Neal Emmons ■ Jonathan & Ann Ranger ■ Martin & Kay Ray ■ Susan Richardson ■ Daniel & Heather Riley ■ Donald Rittenburg ■ Wallace Rowe
■ Alison Rowell ■ Yoa Sachs ■ Nicholas Safford ■ Tom & Mary Jane Sawyer ■ David & Elizabeth Scatterday ■ Peter Schmink ■ William Scott ■
Joel & Bonnie Shelkrot ■ Thomas & Anne Sherman ■ George & Llewellyn Smith ■ Jodi Smith ■ Glenn & Kathleen Somers ■ Thomas & Caroline
Spang ■ Anne Spencer ■ Kevin Steen ■ Paul Strisik Gallery ■ Susan Thorne ■ Laurence & Patricia Veator ■ Anthony & Adrienne Verga ■ Vista
Motel, LLC ■ Charles Vose ■ Robert & Ethel Weeks ■ Nicholas & Alison White ■ Marny Williams, D.D.S. ■ Glenn & Lisa Wilson ■ Gretchen Wood ■
Funders
■ Apple Lane Foundation ■ The Babson-Mustard Fund ■ The Boston Foundation ■ The Brett Angelson Memorial Fund ■ The Cabot Family
Charitable Trust ■ Citizens Energy ■ City of Gloucester Community Development Block Grant ■ Elder Service Plan of the North Shore ■
Excelerate Energy ■ The Federal Emergency Management Agency ■ First National Bank of Ipswich ■ The Ford Foundation ■ The Forest
Foundation ■ The George Holman Gale Memorial Fund ■ The Gloucester Coalition for Youth Foundation ■ The Linden Foundation ■
Massachusetts Department of Energy Resources ■ Massachusetts Department of Housing & Community Development ■ Massachusetts
Department of Transitional Assistance ■ Massachusetts Department of Workforce Development ■ Massachusetts Energy Consumers Alliance ■
Massachusetts Rehabilitation Commission ■ Massachusetts Renewable Energy Collaborative ■ MassHousing ■ The McCarthy Family Foundation
■ The Millipore Foundation ■ Municipal Light ■ National Grid ■ Neptune Energy ■ Northeast Health Systems ■ Northeast Hospital Corporation ■
North Shore Workforce Investment Board ■ The Paul & Phyllis Fireman Foundation ■ Ray Family Fund ■ Sailors’ Snug Harbor of Boston ■ The Sarah
G. McCarthy Foundation ■ Senior Care, Inc. ■ Shaw Fund for Mariners’ Children ■ Tides Foundation ■ The Willard Tilson Foundation ■ The Peter
& Elizabeth C. Tower Foundation ■ Town of Essex ■ Town of Manchester ■ Town of Rockport ■ Town of Rockport Community Preservation Act
Committee ■ US Department of Energy ■ US Department of Health & Human Services ■ US Department of Homeland Security ■ US Department
of Housing & Urban Development ■ The Water Environmental Research Foundation ■
a year of
Please return to: Action, inc. ■ 180 Main Street ■ Gloucester, MA ■ 01930
Your name:
Action, inc. depends on the support of
the community to maintain vital programs
and services. Every day, we help people
get back on their feet and become more
self-sufficient, whether assisting a disabled adult with daily chores, insulating
a hundred-year-old home for an elderly
couple that couldn’t afford to do it on their
own, providing a teenager with the kind of
instruction and guidance he needs, or
enabling people to access a range
of other services. These people aren’t
strangers — they are your neighbors. And
they need our help. Your donation will
allow Action, inc. to continue the fight
against poverty in Cape Ann and beyond.
Your address:
City
State
Zip
Your donation amount:
$2,500
$1,500
$1,000
$500
$250
Thank you for your support
$100
Other:
$
You
donatt r
ion
deduc is tax
tible!
11
Contact Us
180 Main Street
Gloucester, MA 01930
978-282-1000
www.actioninc.org
.............................................
Helping People. Changing Lives.
Altavoces Españoles:
Llamada 978- 282-1007
Altofalantes Portugueses:
Chamada 978-282-1008
Energy Services
47 Washington Street
Gloucester, MA 01930
978-283-2131
Emergency Shelter
370 Main Street
Gloucester, MA 01930
978-283-4125
Benefits & Support Services ■ COMPASS Youth Program
Energy Services ■ Fuel Assistance ■ HomeCare
Job Training & Education ■ Shelter Services
Ipswich Office
15 Market Street, Suite 4
Ipswich, MA 01938
978-879-3667
Rockport Office
37D Whistlestop Mall
Rockport, MA 01966
978-879-3487
180 Main Street
Gloucester, MA 01930
Serving
Gloucester ■ Essex ■ Hamilton ■ Ipswich ■ Manchester-by-the-Sea ■ Rockport ■ Wenham
Nonprofit Org.
US Postage
PAID
Permit No. 219
Gloucester, MA