Volume 3 - Bass Pro Shops

Direct Marketing Messenger
Volume 3
Contact Center
Marcia Cook -Team 2 Days- along with
330 Seventh Day Adventist went on
a cruise with a mission in December.
On this mission they went to Belize
City, Belize, St. Thomas, Guatemala
and Cozumel, Mexico. At each port
they had a medical team, dental team
and teams that either worked at an
orphanage, taught vacation bible
school, took children to the zoo or park
beautification. Each child also received
a shoe box filled with toys, school
supplies and personal hygiene items.
A new baby is like the beginning
of all things-wonder, hope, a
dream of possibilities.
-Eda J. Le Shan
Christine Gagnon Team 3 Days became a new
grandma on January 23, 2008. Colbie Rey
Hoffmann arrived at 6:30 am and weighed 7lbs
Rebecca
6ozs and was 21” long. Congratulations
Wise Team 2
Days became a grandma
Nakeisha Johnson, Team 3 Days, gave birth to on January 4, 2008 Triston
a beautiful baby girl on January 15, 2008. Her Von arrived weighing 4lbs.
name is Aaliyah and she weighed 6lbs even and 3 ozs. This is Rebecca’s first
was she was 19 1/2” long. Congratulations
Grandson. Congratulations
Contact Center
Heath Adamson &
Christina Cole are to be
married on May 10, 2008
in Popular Bluff, MO.
Heath has worked for Bass
Pro in the Contact Center
for 3 years. Christina is a
former Bass Pro employee
who also worked in the
Contact Center. They live
in Springfield, MO.
Dianne Cavender’s, Team 3 Days, daughter Ann was recently married to Ben Williams. They were wed
on December 29 in Eureka Springs at the Thorncrown Chapel and had their reception in Springfield. They
honeymooned in Costa Rica and have made their home in Nashville where Ann will pursue her musical
career. You can find some of her songs on MySpace and Purevolume under AnniePeters. Congrats and
blessings to them.
Outdoor Rewards - Grand Prize Winners
1st place - Travis Norman, 2nd place Marcus Sherman, 3rd place Cindy Lane, 4th place Kristen Mincks, 5th place Ruth
Jones, 6th place David Mendoza, 7th place Andrea Teel, 8th place Michael Green (Not Pictured).
Wallet Upsell Contest
1st place Ruth Jones, 2nd place Ethel Bergen, 3rd place David Mendoza, 4th place Esther Bemis,
5th place Tina Blackstock, 6th place Debora Hardwick.
Administration
Congratulations Grandpa!
David Seifert became a 1st time
grandpa when Lily made her debut
on February 25, 2008.
Customer Service
Tidbits
Shane Maloney, son of Laura
Maloney, received his Life
rank in Boy Scouts on February
18th. This is one rank away
from Eagle Scout which is the
highest rank in Boy Scouts.
Shane has until the age of 18
to become an Eagle scout but
his goal is 16.
Mary Grob -Order Control- became a new grandma on February 28th.
Lucas Joseph Harper was 7lbs. 10 ozs. and 20” long. Lucas is seen
here being held by his big brother Travis who will be 4 on April 14th.
Welcome
Shane also plays varsity soccer
for Carver Middle school
and this last fall his team
went undefeated and took the
championship game against
Willard. His team earned a
banner to display in the school
gym. Congratulations!
projects the department needs
done.
Before coming to Bass Pro,
Kim was a housewife for 1 ½
years and worked at Chase for
2 ½ years as an on line tech
escalation supervisor. What a
big title Kim!
Kim Haley started working at Bass
Pro on December 3, 2007. Kim is
a lead in Order Control. She works
11:30 a.m. to 8:00 p.m. making sure
edits are worked, Tracks incidents
are worked, taking supervisor
calls, doing reports and any special
Kim has 3 sons, ages 10, 6, and
4. Her hobbies are camping,
fishing, horseback riding and
reading.
Kim is a welcome asset to our
department, especially since she
likes to keep things clean and
organized. Way to go, Kim!
News from the Internet
Internet celebrates Birthdays and Anniversaries in their department by having cake once a month.
Adam Rowell with our Internet Epublications is the proud new father
of Miss Carly born December 20th.
Dad, Mom and baby daughter are
all doing great!
Welcome Carly Rowell !
Welcome
Sandra
Schueller
is our new internet
p r o m o t i o n s
coordinator. Sandra
works with the
merchandising
team to gather
information
for
product promotions
on the web site.
These are for our
sale
promotions
or just to highlight
specific
product
groups. Sandra has
worked for Bass
Pro since July 2007.
Sandra started in the Contact Center and then transferred to the Internet
Department.
Associate of the Month
Contact Center
Associate of the Month
December 2007
Sandra Crawford
Contact Center
Associate of the Month
January 2008
Brian Bennett
Customer Service
Associate of the Month
February 2008
Nicole Gates
Sandy has been working in the
Contact Center since September,
2005. She always serves her
customers in a courteous and
professional manner. With the
same dedication Sandy gives to her
position in the Contact Center, she
also extends those efforts in other
departments as well. She has assisted
in our training department as a “Big
Buddy”, giving new associates
the benefit of her experience and
knowledge. Sandy has also returned
“by request” to departments outside
of our department where her
organizational skills and reliability
are a positive reflection of what
a great employee she is of the
company.
Sandy set a personal goal for her
job performance this year, and by
maintaining a top 10% ranking 7 out
of 12 months, she is anticipating a
preferred schedule for the next year.
Sandy and her husband live in
Springfield with their son and
daughter. They moved here from
Carson City, NV where she worked
as an elementary school teacher’s
aide for handicapped children.
Brian Bennett has been with
Bass Pro since April of ’06.
He started out as a phone
agent taking customer orders
and helping them with any
questions or concerns that they
may have had. Brian showed
that he had a vast knowledge of
the products and the company
and is currently working as a
resource coordinator helper
in which he helps the phone
agents with more difficult
inquiries and takes calls from
customers that may have
more advanced questions or
problems with their orders,
products, etc. Brian always
comes to work with a very
positive and friendly attitude.
He has a very good attendance
record and is extremely easy
to get along with.
Nicole started working for BPS
on 4/18/2007 as a Special Projects
Coordinator. She immediately started
making her mark on the company by
changing out dated reporting and creating new methods to account for and
charge out expenses.
One of her primary responsibilities is
to work with the shipping carriers, and
monitor their service levels. So far she
has requested and received reimbursement for BPS of over $26,000 due to
carrier service failures and over charges!
Nicole is a role model for all
employees for the following reason:
 She has a passion for doing the job
right.
 Accepts responsibility and completion of assignments.
 Very dependable and always punctual. Near perfect attendance.
 Eager to learn new things and is
excited about change.
Nicole runs and reviews numerous
reports for all areas of Direct marketing.
She also works closely with other areas
regarding their shipping charges and
provides reports to them as needed. She
is a self starter who is able to work with
minimal supervision.
Overall, a great asset to the company in
general and our department especially!
Fun Facts Funny Phones
Elephants are the
only animals that
can’t jump.
Famous Quote
A pessimist sees the
difficulty
in
every
opportunity; an optimist
sees the opportunity in
every difficulty.
Winston Churchill
Famous People
Tony Stewart at the
Christmas Luncheon
Furry Friends
The First Strut - 2008
Cedar Oak Farm - Buffalo, MO
Picture taken by Dorrine Alderman
Service Anniversaries
Support Staff
Contact Center
December
5
John Northington 12 yrs
December
January
20 Cathy Nations
22 yrs
23
Marty Vorwerk
24 yrs
24
Ruth Bussell 8 yrs
24
Linda Allison
2 yrs
29
David Mendoza
7 yrs
31
Dianne Cavender 14 yrs
January
20
Amanda Baty
23
Tabaitha Young
30
Lesa Bruffey
February
1
Diane Pahnke
1
Josie Eubanks
6
Mary Ann Foley
13
Andrea Teel
28
Gail Fry
February
8
Linda Dick
8
Terri Hoffman
16
Kay Karns
9 yrs
15 yrs
24 yrs
2 yrs
32 yrs
Customer Service
December
12
Pam Huffman
20 yrs
January
3 yrs 12
Linda Medbury
21 yrs
2 yrs 21
Audrie Vankirk
22 yrs
24 yrs 23
Holly Bell-Nipper 2 yrs
28
David Neal
28 yrs
9 yrs February
13 yrs 13
Judy Raber
24 yrs 16
Lena Creech
18 yrs
14 yrs
Internet
December
3
Kay Ku
30
Clint Craft
10 yrs
4 yrs
January
Robbie Stokes
11 yrs
JT Uptegrove
8 yrs
Heather Conlan
3 yr
February
1
Kristine Yates
9 yrs
14
Sheila McGowne 3 yrs
Congratulations
Birthdays
Contact Center
Customer Service
Internet
December
7
Courtney Vaughn
9
Mary Ann Foley
10
Shaunna Bateman
20
Katie Albert
20
Chris Lyle
22
Carolyn Johnson
28
Sandra Crawford
31
Ashley Rogers
31
Analyse Hargis
December
8
Phyllis Isaacson
30
Debbie Buttram
February
13
Lena Creech
15
Karen Neill
January
27
Nick Key
January
4
Marcia Cook
5
Catherine Watts
7
JoAnna Dipman
8
Geneva Lenox
10
Nathan Shore
10
Melissa Daily
13
Kim Orr
15
Dianne Cavender
16
Andrea Teel
18
Kathy Valence
22
David Mendoza
Support Staff
December
February
4
Kay Ku
18
Sandra Schueller
February
7
Sabrina Pipkin
7
Diane O’Brien
8
Chris Stara
8
Caitlin Williams
9
Travis Norman
10
Sera James
12
Kathleen Folks
13
Courtney Peters
14
Jake Dinkins
14
Cathy Seaman
15
Vernon Martin
17
Shirley Stinson
21
Laverne Cook
22
Kelley Burch
25
Karen Thiessen
January
December
10
Maggie McCabe
16
Stacy Kennedy
17
Jason Heredia
22
Tony Sherwood
January
February
2
Vicki McHenry
Happy Birthday Everyone!
Minestrone Soup
2 cans - 10 3/4 oz. of Minestrone
Soup ( like Campbell’s)
1 can of Rotel tomatoes
1 can green beans (drain)
2 cans kidney or ranchero beans
(you can drain some of the liquid if
you want)
2 cans of water
1 Tablespoon Tabasco
3/4 Teaspoon Curry Powder
1 pound ground beef ( cooked and
drained)
Recipes
Submitted by Gail Fry
Combine together in a large pot and
simmer for 45 minutes to 1 hour.
You can also place in a crock pot.
Cabbage Soup
3 cups cabbage chopped
1 can dark red kidney beans
1 14 oz. can chicken broth
1 14 oz. can dice tomatoes
1 lb. Polska Kielbasa Sausage
1 small onion chopped
1 small green Pepper chopped
1 cup mild Picante sauce
Put all in a soup pot and cook until
cabbage is done. ( 45 minutes to 1
hour)
Note: Cut sausage into bite size
pieces. Boil sausage in water for
around 5 minutes then drain. This
will remove some of the fat from
the sausage.
Baked Ziti
1 lb. dry ziti pasta
6 ounces provolone cheese, sliced
1 onion chopped
1 1/2 cups sour cream
1 lb. lean ground beef
6 ounces mozzarella cheese, 2 (26 oz.) Jars of spaghetti sauce
shredded
2 tablespoons grated Parmesan cheese
Bring a large pot of lightly salted water to a boil. Add ziti pasta and
cook about 8 minutes. Drain. In a large skillet, brown onion and ground
beef . Add spaghetti sauce and simmer 15 minutes. Butter a 9x13”
baking dish and layer as follows. 1/2 of the ziti, provolone cheese, sour
cream, 1/2 sauce mixture, remaining ziti, mozzarella cheese and remaining sauce mixture. Top with grated Parmesan cheese. Bake at 350
degrees for 30 minutes or until the cheese is melted.
Bits & Pieces
Quick Hands-On Stress Relief
Got a minute? These moves can help relieve tension around your head, neck, shoulders and hands:
The scalp soother.
Place thumbs behind your ears and spread your fingers on top of
your head. Move your scalp back and forth slightly by making circles with your fingertips for 15-20 seconds.
The eye easer.
Close your eyes and place your ring fingers directly under your eyebrows,
near the bridge of your nose. Slowly increase pressure for five seconds, then gently release. Repeat 2-3 times.
The shoulder saver.
Place your left hand on the right side of your neck by your
shoulder. Press fingers firmly into the muscle while tucking your chin in toward your chest. Hold this position for
10 seconds, release, and then repeat on the left side.
The palm pleaser.
Lace your fingers together, leaving thumbs free. Slowly knead your
left thumb into the palm of your right hand for 20-30 seconds. Then repeat on your left hand.
This & That
“Learn to embrace change, and you’ll begin to recognize that life is in constant motion, and
every change happens for a reason. When you see boundaries as opportunities, the world
becomes a limitless place, and your life becomes a journey of change that always finds its
way.”
“Our lives are not determined by what happens to us, but by how we react to what happens;
not by what life brings to us, but by the attitude we bring to life. A positive attitude causes
a chain reaction of positive thoughts, events and outcomes. It is a catalyst...a spark that
creates extraordinary results.”