Best Practice in Outreach Activities

2013 Hearing Loss Association of America
National Convention --- Portland, Oregon
Best Practice in Outreach Activities
June 29, 2013
What You Will Learn Today:
The Mission of HLAA
is to open the world
of communication to
people with hearing
loss by providing
information,
education, support,
and advocacy.
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The Process
Community Partners
Past Projects
Ongoing Projects
Future Projects
Costs
Final Thoughts
Evolution of an Idea
From “Party Central”
expanding our horizons
Who Are We?
The Hearing Loss
Association of
America
Nashville
Chapter began
in 1998.
The Process
• Chapter Board of Directors
(Elected/Appointed) meets
monthly
• Request input from the general
membership
• Hold Board planning retreats
• Identify priority goals and
objectives
• Recruit volunteers to chair and
serve on committees
Identify and
Prioritize
Goals
#1 Outreach and
Networking
#2 Support
#3 Education
#4 Accessibility
#5 Social
Set Objectives
Goal #1
Outreach and
Networking
Objective: We will reach out
to people with hearing loss in
our communities to offer new
services. We will work with
and promote existing
programs and services to
reach a larger audience.
Set Objectives
Goal #2
Support
Objective: We will support
people with hearing loss,
their families, and their
friends, by creating a support
group led by a trained
facilitator to focus on
psychological aspects of
hearing loss, mental health,
domestic violence, etc. We
will provide necessary
assistive communication
support.
Set Objectives
Goal #3
Education
Objective: We will provide
information about hearing
loss, the Hearing Loss
Association of America,
assistive listening
devices/technology,
CART/captioning, and
resources for help at our
monthly meetings and other
places, such as, health fairs,
conferences, shelters,
independent/assisted living
centers, and special events.
Set Objectives
Goal #4
Accessibility
Objective: We will advocate for
accessible public recreational and
cultural venues and events. We
will continue to offer free
CART/captioning to community
venues for a single event, to
encourage their future support
for CART/captioning. We will
continue to make our meetings
accessible (CART/captioning, sign
language interpretation, FM
Assistive Listening System).
Set Objectives
Goal #5
Social
Objective: We will organize
monthly social events for
people with hearing loss,
their families, and their
friends. These events will
be in addition to social
activities during monthly
Chapter Meetings.
Identify
Community
Partners
What is a stakeholder?
The word, “stakeholder"
was first used at Stanford
Research Institute in 1963
to apply to "those groups
without whose support
the organization[s] would
cease to exist."
Why are
Community
Partners
Important?
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Visibility
Funding
Resources
Contacts
Identifying Needs
Cutting through red tape
“Who you know” really
IS important!
Who are
Potential
Stakeholders
and Partners?
Consumers with hearing
loss, families, friends,
businesses, government
agencies, organizations,
educators, professionals,
vendors, entertainers, and
individuals who may have
vested interest in hearing
loss.
Anyone Else?
Be creative!
Partnership potential is not
always evident at first.
Take a deeper look for
common interests.
Activity
Identify
Potential
Stakeholders
and Partners
in Your Local
Community
• List at least three (3)
potential stakeholders or
community partners in
your local area.
• Include the name of a
contact person, if possible.
Nashville
Chapter
Community
Partners
Tennessee Captioning
tennesseecaptioning.com
Provides CART/captioning for
meetings and special events;
educates the public, and;
raises community awareness.
Nashville
Chapter
Community
Partners
Tennessee Library Services
for the Deaf and Hard of
Hearing (LSDHH)
Posts events on their online
Events Calendar and provides
referral services.
Serves as a Community Advisor
for our Nashville Chapter.
Nashville
Chapter
Community
Partners
Jones Speech-Language
Pathology Services, LLC
http://www.jonestherapyserv
ices.com/services/
Will teach our new speech
reading class.
Serves as a Community
Advisor for our Nashville
Chapter.
Nashville
Chapter
Community
Partners
Tennessee Department of
Mental Health and Substance
Abuse Services (TDMHSAS)
http://www.tn.gov
Provides representation on
the TN Council for the Deaf
and Hard of Hearing
(TCDHH).
Nashville
Chapter
Community
Partners
Disability Law and
Advocacy Center of
Tennessee (DLAC)
http://www.dlactn.org/
Provides referral services,
training, and legislative
advocacy for issues related
to hearing loss.
Nashville
Chapter
Community
Partners
Equal Opportunity, Affirmative
Action, and Disability Services
(EAD) Department of
Vanderbilt University
www.vanderbilt.edu/ead
Provides referral services and
networking with other colleges,
recruiting young adults with
hearing loss for our Nashville
Chapter.
Nashville
Chapter
Community
Partners
Tennessee Disability
Coalition
http://www.tndisability.org/
Provides funding and
community awareness of
hearing loss and our Nashville
Chapter. We purchased a
projector, portable screen,
LED board, and accessories
with two of their Small
Grants awards.
Nashville
Chapter
Community
Partners
The Frist Foundation
http://www.fristfoundation.org
Awards funding to select
non-profit organizations
through a Technology Grant
program. Our Nashville
Chapter purchased an FM
Assistive Listening System
with these grant funds.
Nashville
Chapter
Community
Partners
Hearing Bridges (formerly the
League for the Deaf and Hard of
Hearing and EAR Foundation)
www.hearingbridges.org/
Will provide space for our
upcoming speech reading class
and meetings; collaborates with
the Veteran’s Hospital project;
offers sign language classes
(ASL), and; refers consumers to
our Nashville Chapter.
Nashville
Chapter
Community
Partners
Sertoma Club of Nashville
www.nashvillesertomaclub.org
Chairs the HEAR Nashville
project; provides and
monitors collection drops
for used hearing aids; refers
consumers to our Nashville
Chapter, and; raises
community awareness.
Please Note!
Did you know that the #1
community service project
of the Sertoma Club
International is providing
services for people with
hearing loss and addressing
hearing loss-related issues?
Do you have a Sertoma Club
in your community?
Nashville
Chapter
Community
Partners
Vanderbilt University
Otolaryngology and Hearing
& Speech Sciences
Is a founding partner of the
HEAR Nashville initiative;
provides volunteer student
audiologists to conduct free
hearing screenings, and;
refers patients to our
Nashville Chapter.
Nashville
Chapter
Community
Partners
Tennessee State University
Department of Speech,
Language, and Audiology
Is a founding partner of the
HEAR Nashville project;
provides volunteer student
audiologists to conduct free
hearing screenings; markets
our brochure, and; refers
patients to our Nashville
Chapter.
Nashville
Chapter
Community
Partners
Metro Government of Nashville &
Davidson County, Tennessee /
Metropolitan Council
http://www.nashville.gov/MetroCouncil.aspx
Works with HEAR Nashville on
the Room in the Inn pilot project
and seeks funding for hearing aid
batteries.
Nashville
Chapter
Community
Partners
Room in the Inn
http://www.roomintheinn.org/
Works with HEAR Nashville
to provide hearing
screening space; provides
van transportation, and;
provides case management
services for residents living
in their facilities.
Nashville
Chapter
Community
Partners
Tennessee Council for the Deaf
and Hard of Hearing, Tennessee
Department of Human Services,
Division of Rehabilitation Services
http://www.tn.gov/humanserv/re
hab/cc6.html
Educates the State legislature and
government officials about
hearing loss, comprehensive
needs, and appropriate services
for Tennesseans with hearing
loss.
Nashville
Chapter
Community
Partners
Tennessee Association of the Deaf
http://www.deaftenn1987.org/
Educates the State legislature and
government officials about hearing
loss and communication needs;
advocates for appropriate services
for Tennesseans with hearing loss,
and; refers consumers to our
Nashville Chapter.
Nashville
Chapter
Community
Partners
Tennessee Organization of the
Deaf-Blind
http://www.aadb.org/resources/d
b_organizations/tn-todb.html
Educates the State legislature
and government offices about
the communication needs of
persons with hearing loss and
combined hearing and vision
loss; advocates for appropriate
services for Tennesseans with
hearing loss and combined
hearing and vision loss, and;
refers consumers to our
Nashville Chapter.
Nashville
Chapter
Community
Partners
Theatre Development Fund
Accessibility Project
http://www.tdf.org/
Awarded a two-year
Accessibility Grant for theatre
captioning to the Tennessee
Performing Arts Center (TPAC).
Our Chapter worked with TPAC
on this grant program.
Nashville
Chapter
Community
Partners
Tennessee Performing Arts
Center (TPAC)
http://www.tpac.org/
Provides captioning for
performances, offers
preferential seating, and
educates the community
about captioning.
Nashville
Chapter
Community
Partners
Nashville Children’s Theatre
www.nashvillechildrenstheatre.org/
Provides captioning for
performances, offers
preferential seating, and
educates the community
about captioning.
Nashville
Chapter
Community
Partners
Emmanuel Lutheran Church
emmanuelhermitage.org/
Provides free meeting
space for our Chapter and
an accessible worship
environment (CART, sign
interpreting, FM Assistive
Listening System, large
screen, and printed service
notes).
Nashville
Chapter
Community
Partners
Tennessee Project for
Individuals with Combined
Hearing and Vision Loss
http://www.tredsdeafblindproject.com
Educates the community
about combined hearing and
vision loss and refers
consumers to our Nashville
Chapter.
Nashville
Chapter
Community
Partners
Tennessee Registry of
Interpreters for the Deaf
and Nashville Registry of
Interpreters for the Deaf
www.tnrid.org/
Provides sign language
interpreters.
Nashville
Chapter
Community
Partners
Deaf-Blind Services, State
of Tennessee Department
of Human Services
http://www.tn.gov/humanserv/
rehab/bvis.html
Educates the public; trains
and provides Support Service
Providers, and; refers
consumers to our Nashville
Chapter.
Nashville
Chapter
Community
Partners
YWCA Nashville & Middle TN
http://www.ywcanashville.com
Will provide a trained
facilitator for a Domestic
Violence group that our
Nashville Chapter will offer.
Their facilitator will lead the
group for women.
Nashville
Chapter
Community
Partners
Metropolitan Nashville Police
Department
http://www.police.nashville.org
Will provide a trained
facilitator for a Domestic
Violence group our Nashville
Chapter will offer. Their
facilitator will lead the group
for men.
Nashville
Chapter
Community
Partners
Emergency Awareness
and Readiness Services
for the Deaf and Hard of
Hearing (EARS)
We provided input about
a new, accessible
emergency preparedness
and response video for
Tennesseans with
hearing loss.
Nashville
Chapter
Community
Partners
Metropolitan Nashville
Department of Health
Purchased strobe/audio
weather radios and provides
them free to persons with
hearing loss. Educates our
Nashville Chapter about
emergency preparedness
and response.
Nashville
Chapter
Community
Partners
Tennessee Department
of Health
Has been a member of
the Emergency
Awareness and
Readiness Services for
the Deaf and Hard of
Hearing (EARS) since its
inception.
Nashville
Chapter
Community
Partners
Tennessee Emergency
Management Agency (TEMA)
www.tnema.org/
Donated supplies for
emergency preparedness and
response kits to our Nashville
Chapter for special projects.
Assists in the distribution of
free strobe/audio weather
radios to persons with hearing
loss.
Nashville
Chapter
Community
Partners
National Weather Service
Assists in the distribution of
free strobe/audio weather
radios to persons with
hearing loss and trains
consumers how to program
and use the radios. Educates
our Nashville Chapter about
“storm spotting.”
Nashville
Chapter
Community
Partners
National Oceanographic and
Atmospheric Administration
(NOAA)
Assists in the distribution of
free strobe/audio weather
radios for persons with hearing
loss and trains consumers how
to program and use the radios.
Educates our Nashville Chapter
about “storm spotting.”
Nashville
Chapter
Community
Partners
American Red Cross
Assists in the distribution of
free strobe/audio weather
radios for persons with
hearing loss; educates our
Nashville Chapter about
emergency preparedness and
response, and; keeps a supply
of our Nashville Chapter
brochures in their offices for
consumers.
Our Past
Projects
Donated children’s books to
children with hearing loss
who attended the Mama Lere
School of Bill Wilkerson
Hearing and Speech Center,
Vanderbilt University.
Our Past
Projects
Hosted a Health Fair with
free health screenings and
information booths (with
consumer information on
general health, hearing
loss, available resources,
and the Hearing Loss
Association of America).
Our Past
Projects
Donated backpacks, school
supplies, and sports
equipment to “Zak’s Kids”:
children ages 6-12 years,
living in Afghanistan. Zak is
completing Green Beret
training and was serving a
tour of duty in Afghanistan
at that time.
Our Past
Projects
Sponsored families living
at Safe Haven, a Nashville
shelter for homeless
families with children. We
made and stuffed
stockings for Christmas
delivery for 11 people the
first year, 44 the second
year!
Our Past
Projects
Co-authored a grant to
create formal training
and a statewide
directory of Support
Service Providers (SSPs)
for individuals with
combined hearing and
vision loss in Tennessee.
Our Past
Projects
Created and distributed 50
free Emergency Preparedness
Kits to people with hearing
loss in Middle Tennessee.
Our Past
Projects
“Santa Claus from America”
was the name we were given
by 250 children with hearing
loss in Japan who were
traumatized by tsunami,
earthquake, and nuclear
disaster. We sent 250 kits of
school supplies, toys, and
personal hygiene supplies to
six (6) schools across Japan.
Working
Together
Collaborators for the Santa Claus
from America project included:
• Nashville Chapter (coordinated
the project)
• Hearing Loss Association of
Japan
• Sertoma Clubs of Nashville and
Hendersonville, Tennessee
• United States Navy
• University of Tokyo, Japan
• Starkey International, Inc.
• Private individuals and donors
Our Past
Projects
Offered free sign language
classes to the community.
These classes will resume in
the near future.
Our Ongoing
Projects
Creating a new website.
A Nashville Chapter member
is developing our new
website and will serve as
Webmaster.
Our Ongoing
Projects
Updating our monthly
newsletter.
A Nashville Chapter
member gave our monthly
newsletter a newer, more
modern look and serves as
Newsletter Editor. It is
distributed via email and is
available in print at
monthly Chapter Meetings.
Our Ongoing
Projects
Creating a Facebook page.
A Nashville Chapter member
created our new Facebook
page and serves as Facebook
Editor.
Our Ongoing
Projects
Example of CART
and sign language
interpreting at
monthly Nashville
Chapter meetings.
Providing CART and Sign
Language Interpreting at
Meetings
Our Ongoing
Projects
Donating items to a Food
Pantry for the general
community at our meeting
place, Emmanuel Lutheran
Church, in Hermitage, TN.
Members bring one or more
items for the Food Pantry to
our monthly meetings, in
support of the Food Pantry
and in appreciation of free
meeting and storage space.
Our Ongoing
Projects
CART in the Community
Project
We offer education and
free CART/captioning
services for one (1)
event to a variety of
community venues.
More CART
Projects!
• TN Performing Arts
Center
• Nashville Children’s
Theatre
• Fifty Forward (Senior
Citizens clubs)
• Southern Women’s
Show
• Zanies Comedy Club
• Belcourt Theatre
• Deaf Day at the Zoo
• LED Rental for events
Our Ongoing
Projects
Providing information booths
at Community Events
• Disability Days on the Hill
• WellFEST
• Cochlear Americas Hearing
Health Seminar
• Career Day for Deaf & Hard of
Hearing Students
• Statewide Workshop for
Teachers, Parents & Other
Professionals Serving Children
Who are Deaf & Hard of
Hearing
HEAR Nashville
HEAR Nashville
www.hearnashville.org/
Our Chapter is a founding
partner of this non-profit
organization dedicated to
connecting people of need
with hearing loss with
financial programs,
educational, and support
resources.
HEAR Nashville
Founding
Partners
HEAR Nashville
HEAR Nashville
We sponsor a used hearing
aid recycling program with
drop-off centers placed
around Middle TN.
To date, we have provided
hearing assessments,
hearing aids, and follow-up
services to approximately
150+ individuals and referred
approximately 100+ others
to Audient and Hear Now for
hearing aid assistance.
HEAR Nashville
Corporate
Partners
Our Ongoing
Projects
Offering CPR/AED Training to
persons with hearing loss in
Middle Tennessee at minimal
cost.
Our Ongoing
Projects
Providing support for
the annual training
retreat of the
Tennessee Organization
of the Deaf-Blind
(TODB).
• Serving as Support
Service Providers (SSPs)
• Providing transportation
• Donating bottled water
Our Ongoing
Projects
Conducting community
presentations about hearing
loss and the Hearing Loss
Association of America.
• Senior Citizens Centers
• Southeast Regional Institute on
Deafness (2012 and 2013)
• Hearing Loss Association of
America National Convention
(2012 and 2013)
• TN Court Reporters Association
Convention (2013)
• National Court Reporters
Association National Convention
(2013)
Our Ongoing
Projects
Participating in the annual
Walk4Hearing held in
Chattanooga, Tennessee, which
is organized by the
Chattanooga Chapter, in
collaboration with the National
office.
Our Ongoing
Projects
Serving on the Board of
Directors for various
community organizations.
• Tennessee Council for the
Deaf and Hard of Hearing
(TCDHH) - current
• Tennessee Organization of
the Deaf-Blind - current
• Tennesseans for Behavioral
Health Access (TBHA) - past
• Tennessee Court Reporters
Association - current
Our Ongoing
Projects
Hosting group events
open to people with
hearing loss and their
families.
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Annual Picnic
Thanksgiving Dinner
Holiday Dinner
Field Trips Movies,
baseball games,
botanical gardens,
museums, wineries, etc.
Our Ongoing
Projects
Legislative Outreach
• Disability Day of the Hill –
Advocating and distributing
literature about hearing loss
and communication needs
• Legislative Reception to “Meet
and Greet” our state legislators
• Met with our Deputy Governor
about communication needs
and collaborated with other
organizations to write and
submit a bill expanding services
across Tennessee
Our Ongoing
Projects
Disseminating Information
about our Nashville Chapter
to the community.
• Online “Directory of Services”
of the Tennessee Library
Services for the Deaf and Hard
of Hearing (LSDHH)
• Online directory of services
with Tennessee Disability
Pathfinders
• Monthly “Silent Dinner” e-mail
distribution list, etc.
Our New
Projects
Veteran’s Administration
Hospital Project
• Visiting veterans returning
from Iraq and Afghanistan
who have sustained hearing
loss
• Providing consumer
education materials
• Speaking with patients and
health care providers
• Consulting with the military
audiologist
Our New
Projects
Creating a comprehensive
e-mail distribution list of
community contacts for:
outreach, networking,
education, newsletters,
recruiting volunteers, etc.
• Nashville Chapter member
volunteered for this project
• Includes consumers,
professionals, agencies,
community service
organizations, vendors, funding
resources, etc.
Our New
Projects
Offering a speech-reading
class to the community.
• A Speech and Language
Therapist (and Community
Advisor on our Nashville
Chapter Board of Directors) will
teach the class
• Hearing Bridges will provide
classroom space
• The class is scheduled to begin
Fall 2013
Our New
Projects
Collaborating with HEAR
Nashville, the Metropolitan
Nashville City Council, and
Room in the Inn, providing
hearing assessments, hearing
aid fittings, and follow-up
services for people in
Nashville who are homeless.
Our New
Projects
Organizing a special meeting with
speakers on Domestic Violence
(two groups: female and male),
and providing CART and sign
language interpreters for both.
Hosting a charitable drive for
Wish List items for the YWCA
Domestic Violence Shelter and
the Metro Nashville Police
Department Domestic Violence
Task Force (October is National
Domestic Violence Awareness
Month).
Our New
Projects
NBC4 Healthy 4 Life Expo
Nashville Music City
Convention Center
October 19-20, 2013.
Providing a consumer
information booth and
offering free hearing
screenings, in collaboration
with audiology student
volunteers from Vanderbilt
University. As a non-profit
organization, we received
complimentary booth space.
Our Future
Projects
Organizing joint family
activities with TN Hands
and Voices
A parent organization that
provides families with
resources, networks, and
information to improve
communication and
educational outcomes for
their children with hearing
loss.
Our Future
Projects
Improving mental health
services for the HOH/D/D-B
Creating a facilitated support
group about coping with hearing
loss.
Advocating with the TN Dept. of
Mental Health & Substance
Abuse Services and the TN Dept.
of Human Services for accessible
and linguistically -competent
behavioral and mental health
services.
Accidental
Outreach
Opportunities
Amish Country field trip
Be Alert!
American Red Cross volunteer
$$$$$
The bottom line…..
How much did all of
this cost our Nashville
Chapter?
In Cash…..
$56.00
Shipping costs for
consumer education
materials from the
Hearing Loss
Association of
America…..
In Time and
Effort…..
Estimated
Return on
Investment?
PRICELESS!
Memorable
Quotes
“Everybody can be great… because anybody can
serve.”
--- Dr. Martin Luther King, Jr.
“I always wondered why somebody doesn’t do
something about that. Then I realized I was
somebody.”
--- Lily Tomlin
“Alone we can do so little; together we
can do so much.” --- Helen Keller
Final
Thoughts
What have you done in your
communities? We want to
hear your stories and learn
from everyone’s experiences!
What will you do in the
future? Dream BIG and
GO FOR IT!
Questions
and
Answers
hearingloss-nashville.org
[email protected]
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Hearing Loss Association of America
Nashville Chapter
©Copyright 2013 Katherine Driskill Kanies