eq power point - desmarais - ATD SF East Bay

EQ
Emotional Literacy
If we always do what we’ve always done,
We will always be what we’ve always been.
However,
If we never do what we’ve always done,
We will never be what we’ve always been.
Therefore,
If we always do what we have never done,
We will always be what we have never been.
!  To
develop Conscious Leadership without
intellectual intelligence, is like not knowing
how to dance.
!  To
develop Conscious Leadership without
Emotional Intelligence, is like dancing
without a partner.
!  To
develop Conscious Leadership without
Spiritual Intelligence is like dancing without
Rhythm.
!  To
develop Conscious Leadership without
Intellectual, Emotional, & Spiritual
Intelligence is like not dancing.
• 
Desmarais
!  EMOTIONAL
INTELLIGENCE is an array
of non-cognitive capabilities, competencies
and skills that influence one’s ability to
succeed in coping with environmental
demands and pressures.
!  The
Ability to Deal with Person-To-Person
Relationships and Communications
!  EQ
Helps us Understand Why Some People
with High IQs Fail While Others with
Moderate IQs Succeed.
!  EQ
Helps us Understand those Factors that
Relate to Success in Life, at Home or Work.
!  Emotional
Intelligence Makes it Easier to
Become Efficient, Productive & Successful
!  Emotional
Intelligence is Very Important
for Daily Living in General and for the
Quality of Work Life in Particular
DYSFUNCTIONAL
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Defensiveness
Secrecy
Evasiveness
Fear of Risk Taking
Criticism and Blame
Dishonesty
Poor Communication
Judgment
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Lost Work Time
Decreased Productivity
Hostility-Anger
Turnover-Absenteeism
Personal Attacks
Bullying-Intimidation
Fear - Poor Health
Disapproval
Critical
!  Negatively Aggressive
!  Judgmental
!  Close-Minded
!  Non-Accepting
!  Disapproving
!  Impatient
!  Inflexible
! 
Poor Team Players
!  Self-Absorbed
!  In Survival Mode
!  Isolated
!  Non-Productive
!  Nine-to-Five
!  Not Happy
!  Hopeless-Discouraged
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UnAppreciated
!  DisRespected
!  UnFulfilled
!  UnChallenged
!  UnMotivated
!  Apathetic-Bored
!  Exploited
!  Addicted
! 
Criticized
!  UnSupported
!  Bullied-Intimidated
!  Powerless
!  Over-Controlled
!  Unimportant
!  Afraid-Insecure
!  Stressed or Bored
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Fear- Violence
!  Harassment-Worry
!  Dysfunctions
!  Stress - Anxiety
!  Health Problems
!  High Blood Pressure
!  Increased Heart Attack
!  Risk of Cancer
! 
Interface Conflict
!  Sleepless Nights
!  Fatigued Days
!  Migraine Headaches
!  Discouragement
!  Negativity& Criticism
!  Limited Productivity
!  Poor Morale
! 
!  Personnel
Problems: $2 Billion Annually
!  Depression Hits 1 in 5: $44 Billion Yearly
!  70% Customer Switch: Interpersonal Issues
!  76% Managers: Fearful to Identify Concern
!  84% Merger Failures: People Problems
!  75% Career Failures: Lack of EQ Skill
!  Replacement Costs: Three Years Salary
KEY TO SUCCESS
Respect
!  Acknowledgement
!  Appreciation
!  Importance
!  Special
!  Irreplaceable
!  Useful
!  Valued
! 
Responsible
!  Accountable
!  Helped
!  Supported
!  Trusted
!  Needed
!  Valuable
!  Team-member
! 
Productive
!  Motivated
!  Adventurous
!  Patient
!  Complimentary
!  Creative
!  Cooperative
!  Open-Minded
! 
Flexible
!  Understanding
!  Empathetic
!  Compassionate
!  Accepting
!  Effective
!  Honesty
!  Loyalty
! 
More Successful
!  More Cooperative
!  More Trusted
!  More Resilient
!  More Motivated
!  More Optimistic
!  More Effective
! 
Better at Avoiding
Conflicts
!  Better at Resolving
Conflicts
!  More Liked
!  More Likeable
!  More Productive
! 
COMPETENCIES
!  INTRAPERSONAL
!  INTERPERSONAL
!  ADAPTABILITY
!  STRESS
MANAGEMENT
!  GENERAL MOOD
!  Emotional
Self-Awareness
!  Emotional Expression
!  Self-Regard
!  Self-Actualization
!  INTERPERSONAL
RELATIONSHIP
!  EMPATHY
!  TRUST
!  SOCIAL
RESPONSIBILITY
!  FLEXIBILITY
!  REALITY
TESTING
!  PROBLEM SOLVING
!  STRESS
TOLERANCE
!  IMPULSE CONTROL
!  HAPPINESS
!  OPTIMISM