EMOTIONAL INTELLIGENCE:

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EMOTIONAL INTELLIGENCE:
Coaching Tools for EQ Work with Our Clients
Emotional intelligence is the capacity for
RECOGNIZING our own feelings and
those of others, for MOTIVATING
ourselves, and for MANAGING emotions
well in ourselves and in our relationships.
“
“
~ Daniel Goleman
Why Does EQ Matter?
“Soft” Skills
85%
Skills Attributed to
Success in Business
Other
Why Does EQ Matter?
Unsatisfactory Work Relationships
80%
Reasons for
Employee Turnover
Other
EQ Can Be Learned
OBSERVING others
PRACTICE
MENTAL rehearsal
WANTING to change
COACHING
Emotional Intelligence
Intrapersonal:
Interpersonal:
Emotional Self-Awareness
Assertiveness
Self-Regard
Self-Actualization
Independence
Empathy
Social Responsibility
Manage Boundaries
Relationships
Interdependence
Stress Management:
Tolerance
Impulse Control
Regulate Physical Response
Pendulate Back
General Mood:
Optimism &
Contentment
Adaptability:
Problem Solving
Flexibility
Reality Testing
Work With Context
Intrapersonal
SELF
DOUBT
?
!
SELF
ASSURANCE
Interpersonal
SYMPATHY
EMPATHY
Mood & Outlook
PESSIMISM
OPTIMISM
Stress Management
STRESSED
RESILIENT
EQ: A Collection of Skills
Recognize what
YOU
want & need
Recognize what
OTHERS
want & need
Dovetail YOUR Wants & Needs with OTHER’S
9 Strategies for Promoting EQ
Practice
Mindfulness
Develop
Listening Skills
Understand
Cause of
Feelings
Using “Gut
Feelings” for
Decisions
Listening for
Lessons
Recognize &
Name Emotions
Separate Emotion
from Action
Learned
Behavior
Learned
Optimism
Sources of Emotions & Moods
Personality
Day and Time
Weather
Stress
Social Activities
Sleep
Exercise
Age
Gender
Self Awareness Building Questions
I feel my BEST when…
What I FEAR MOST at work is…
I try to AVOID...
When I’m ANGRY, I...
What IRRITATES me most is...