ACUHO-I Business Operations Conference

Transcription

ACUHO-I
Business Operations Conference
October 28–30, 2013
Providence, Rhode Island
acuho-i.org
Greetings!!
And welcome to the 2013 ACUHO-I Business Operations
conference. As we celebrate our fifth gathering this year,
it is exciting to see how this conference has grown and
developed into one of the “best” conferences for housing
professionals in Assignments, Finance and Administration,
Conference Services, Information Technology and Marketing
to come together for networking and professional
development. This year promises to continue the tradition
with a great mix of programs, featured speakers, special
events and opportunities for networking, sharing and
learning.
On Monday afternoon we get underway with our
keynote speaker John Register. A Desert Storm Veteran
and Paralympic Silver medalist, John is a dynamic and
inspirational speaker with a message that is sure to
encourage, inspire and motivate us all to exceed our
potential. From there, a full slate of more than 80 programs
offers a broad range of topics specifically geared to business
operations professionals. Included in the programming
sessions are three featured sessions on capital planning,
working with the U.S. Census Bureau, and using a design
consulting firm as well as several Corporate Connection
sessions.
Whether you are a first-time attendee or an old hand,
there are plentiful opportunities to network and to be reenergized. Over the course of the coming days there will be
several special events, tours, and informal dinner groups
in the evenings. Many great conversations and connections
happen during the “down time” of a conference over a meal
or cup of coffee. Or, since we’re in Rhode Island, maybe a
glass of coffee milk!
Be sure to take some time on Wednesday to visit with our
exhibitors. Whether you’re “in the market” for new products
right now or not, it’s a terrific opportunity to learn and
connect with our exhibitors.
In closing, I want to say thanks to the volunteers who
worked on the Program, Exhibit and Local Arrangements
committees this year. And my truly special thanks goes
to the Conference Planning committee—Mallory Sidarous,
Aaron Lucier and Tom Cooley—as well as our ACUHO-I
Central Office liaison Lisa Martin and our liaison to the
ACUHO-I Executive Board, Bonnie Prunty. This team has
done an outstanding job, and I have enjoyed our journey
together to Providence.
Enjoy the conference!
Susan Strobel Hogan
ACUHO-I Business Operations Conference Planning Chair
Southern Methodist University
Welcome from the ACUHO-I President
Welcome to Providence. The learning
and networking available to you over
the next couple of days has the ability to
launch your professional development
onto a new path, and we are delighted
that you have chosen to join us for this
opportunity.
The Business Operations Conference
Committee has worked hard to bring
you engaging keynote speakers and
innovative presentations. I encourage you
to make the most of your time spent here
with these colleagues and speakers. They
are your pool of experts that you can rely
on for support and guidance.
As an association, we support you in the
work you do today and hope that you
use the fresh ideas discovered at the
conference to pursue new endeavors in
the business operations side of student
housing. As you know, this side of the
business is always evolving as processes
and procedures change with demands
from customer service and the demands
placed on your staff resources.
Additionally, the ACUHO-I Core
Competencies will serve as a strategic
landmark for your professional
development. Over the course of the next
year, you will see the core competencies
interwoven with all of our products
and services. This will allow members
to position themselves well to serve
various constituencies on campus and
to be viewed as an expert within our
profession. I encourage you to use the
core competencies as a barometer for
where you will concentrate your energies
of your development.
Although I am unable to join you at
the conference this year, I encourage
you to reach out to our Executive Board
liaison present at the conference. Bonnie
Prunty serves as the Business Practice &
Enhancement Director on the Executive
Board and is present at the Business
Operations Conference to aid you, our
members. If you are unable to connect
at the conference and would like to
contact me directly, please feel free to do
so at [email protected].
I look forward to ACUHO-I continuing
to provide top-notch learning and
networking experiences to our members.
I hope that you enjoy the conference and
the local flair of Providence!
Patricia A. R. Martinez
ACUHO-I President
OUR VISION & MISSION
ACUHO-I will be the leading global network and United States expert on college
and university housing providing access to knowledge and resources.
The Association of College and University Housing Officers-International is the preeminent professional
association that supports and promotes the collegiate residential experience. We create value through
education, avocation, and network connections. We help housing professionals meet the needs of dynamic
campus environments. And we do this to help make a positive difference in the lives of our members and the
students they serve.
About the Conference
CONFERENCE COMMITTEE
CENTRAL PLANNING
COMMITTEE
LOCAL ARRANGEMENTS
COMMITTEE
Susan Strobel Hogan
Chair
Southern Methodist University
Kaceey Casto
University of the Pacific
Tom Cooley
Local Arrangements Chair
Carnegie Mellon University
Mallory Sidarous
Program Chair
Southern Illinois University
Edwardsville
Aaron Lucier
Exhibits Chair
East Carolina University
PROGRAM COMMITTEE
EXHIBITS COMMITTEE
Carl Dieso
University of Cincinnati
John French
University of Tennessee
Mandy Hagedorn
Colorado State University
Ramona Richmond
University of North Carolina School
of the Arts
Cindy McClanahan
Georgia College
Lynn Livingston
Louisiana State University
Kathryn Magura
Oregon State University
Ben Tonak
University of Wyoming
Jon Coleman
University of Florida
Brittney Rutherford
Iowa State University
Gwen Duncan
Southeast Missouri State University
Holly Titus
Ball State University
Kate DiCato
George Mason University
Joel Kramer
University of Tennessee Knoxville
Mindy Hollan
Texas Christian University
Renee Snider
Louisiana State University
Janine Gascoigne
The University of Alabama
Janis Haney
Texas Tech University
Silvina Sousa-Ransford
University of Oregon
Gregory Whitmore
Harvard University
Randy Kramkowski
The Pennsylvania State University
THIS IS
WHERE
YOU
BELONG.
ONLINE.
www.acuho-i.org
i
ACUHO-I BLOG
blog.acuho-i.org
ACUHO-I NETWORK
www.acuho-i.net
TWITTER
www.twitter.com/acuhoi
FACEBOOK
www.facebook.com/acuhoi
2013 ACUHO-I Business Operations Conference / PROVIDENCE
5
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RHODE ISLAND CONVENTION CENTER
Freight
Elevator
Elevator
Kitchen
556 556 555 555
A
B
A
B
Jr. Ballroom
B
3,700
sq. ft.
Catering
Offices
A
Storage
Area
552 552 551 551
B
A
A B
D
10,000
3,700
Ballroom
1,350 sq. ft.
sq. ft.
sq. ft.
Lounge
557
558
B
558
A
554 A
C
1,350 sq. ft.
554 B
Ballroom Prefunction
3,300 sq. ft.
553B
550A
553A
550B
Elevator
Elevator
West Prefunction
3,700 sq. ft
E
Terrace Cafe
w/Hot Spot
East Prefunction
4,200 sq. ft.
Rotunda
located on 4th Floor
Need Connectivity?
Look for the Internet Café,
located in the
West Prefunction area.
WiFi is available.
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SCHEDULE
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MONDAY, OCTOBER 28
8:00 a.m. - 5:00 p.m.
9:00 a.m. - 1:00 p.m.
12:30 p.m. - 1:00 p.m.
1:00 p.m. - 1:45 p.m. 2:00 p.m. - 3:15 p.m.
3:30 p.m. - 4:30 p.m.
4:45 p.m. - 5:30 p.m.
5:30 p.m. - 6:30 p.m.
Registration Open (Ballroom Foyer)
Rhode Island School of Design Tour
(Bus loads in front of Convention Center on Sabin St.)
Volunteer Meeting (550AB)
Newcomers Welcome (550AB)
Welcome & Keynote (Ballroom BC)
Session I
Affinity Group Networking (see listing on page 13)
Reception (Convention Center Rotunda)
TUESDAY, OCTOBER 29
Breakfast on Your Own
8:00 a.m. - 5:00 p.m.
Registration/Information Desk Open (Ballroom Foyer)
8:15 a.m. - 9:15 a.m.
Session 2
9:30 a.m. - 10:30 a.m.
Session 3
10:30 a.m. - 11:00 a.m.
Refreshment Break
11:00 a.m. - Noon
Session 4
Noon - 1:30 p.m.
Lunch (Ballroom A)
1:45 p.m. - 2:45 p.m.
Session 5
2:45 p.m. - 3:00 p.m.
Snack Break (Ballroom Foyer)
3:00 p.m. - 4:00 p.m.
Session 6
4:15 p.m. - 5:00 p.m.
Affinity Group Business Meetings (see listing on page 19)
5:15 p.m. - 6:45 p.m.
Design Studio Tour (Meet in Lobby of Omni)
6:00 p.m.
Dinner Groups (Meet in Lobby of Omni)
6:30 p.m. - 9:15 p.m.
Jack-O-Lantern Spectacular at the Roger Williams Park Zoo
(Meet in Lobby of Omni)
WEDNESDAY, OCTOBER 30
8:00 a.m. - 3:00 p.m.
8:00 a.m. - 9:00 a.m.
9:15 a.m. - 10:15 a.m.
10:30 a.m. - 11:30 a.m.
11:30 a.m. - 1:30 p.m.
1:30 p.m. - 2:30 p.m.
2:30 p.m. – 3:00 p.m.
3:00 p.m. - 4:00 p.m.
4:00 p.m.
4:00 p.m.
www.acuho-i.org
Registration/Information Desk Open (Ballroom Foyer)
Hot Breakfast with Exhibitors (Ballroom A)
Session 7
Session 8
Lunch with Exhibitors (Ballroom A)
Session 9
Snack Break (Ballroom A)
Session 10
Exhibit Hall Closes
Conference Adjourns
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Conference Programs
SPEAKERS & PRESENTATIONS
KEYNOTE PRESENTATION
From All-American track and hurdle staff to amputee to long jump silver medalist – John Register has
never allowed adversity to hold him back. He has hurdled his adversity and challenges his audiences
to do the same.
Register is a dynamic speaker who commands his listeners’ attention with a mix of humor, emotion,
and enthusiasm. His anecdotes about growing up are applicable to any audience, and while his stories
are presented in an amusing fashion, the life lessons to be learned and the outcomes achieved are
easily reorganized, powerful, and will impact every audience.
He enlisted in the U.S. Army to further his track pursuits but Operation Desert Storm interrupted his
training time as he served 7 months in Southwest Asia, an experience he says he would never trade.
JOHN REGISTER
Keynote Presentation
Monday, October 28
2:00 p.m. - 3:15 p.m.
Ballroom BC
On May 17, 1994, Register suffered a crippling injury that resulted in the amputation of his left leg. This
injury dashed his hope of making the Olympic team and stifled his class date for Office Candidate
School. Yet, 18 months later he completed in the 1996 Paralympic Games in Atlanta, Georgia, as a
swimmer anchoring the 4x100 medley relay!
Two years later he returned to his first love of track and field and qualified for the 2000 Paralympic
Team and competed in Sydney, Australia. He jumped into the track and field history books by winning
the silver medal and setting an American record in the process, all while becoming one of two athletes
in the world to have jumped further than 17'8" without a leg or knee.
His courage in the face of uncertainty has inspired audience young and old. He has been featured on
numerous television shows show as, “Morning Blend”, “The Weekend Today Show”, and “The Edge”
with former host Paula Zahn.
John’s skill as a speaker and motivator are superior and has the unique ability through his keynotes
and training seminars to empower attendees. His keynote will inspire attendees to help people unlock
and maximize their inspirational potential to positively impact their campus.
2013 Business Operations Conference
New Delegate Award Recipient
The ACUHO-I Foundation makes this award possible for a first-time conference attendee
who has worked at a member institution for less than three years.
Congratulations to Juliet Holzknecht, who has been selected to receive a $500 award to
attend this year’s conference.
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Conference Programs
SPEAKERS & PRESENTATIONS
FEATURED SPEAKERS
sTEVE WALLER
Getting Out of Crisis Mode: Creating a
Long-term Plan for Deferred Maintenance
and Capital Planning
Tuesday, October 29
11:00 a.m. - Noon
Room 554B
Steve Waller is Executive Director of the Department of Residential
Life, Louisiana State University
Mark Bevington
Branding from the Inside Out, the Always
Connected Generation Get Reconnected
Wednesday, October 30
10:30 a.m. - 11:30 a.m.
Room 555A
Mark Bevington is the president and director of purpose at Ninedot
Creative Agency
Do you feel like you are always managing the current financial landscape and
have a difficult time working with facilities management or other campus
partners to get a solid picture of their long-term plans?
This session will include a discussion on strategies and best practices to allow
you to better understand and document the fiscal needs of your facilities. You
can learn a common language to then build a strong working relationship with
your facility partners to better support your mission. In addition, attendees
will be provided with industry standards and metrics in regards to deferred
maintenance and capital planning. This engaging session will provide a unique
opportunity for attendees to gain perspective from the “other side of the house”
and walk away with tools and resources to be successful in their long-term
planning.
All generations have personalities and for Millenials they have begun to
forge theirs: confident, self-expressive, liberal, upbeat and open to change.
Unfortunately, despite a desire to succeed and knowledge of an overly
competitive job market, students remain mostly in the dark when it comes to
services campus career centers offer.
Working alongside the Roger Williams University Career Center, Ninedot
compiled qualitative research, conducted focus groups, refreshed the identity,
and created a promotional campaign to engage more students to utilize the
myriad of services the career center had to offer. Using social media and a grass
roots approach as the cornerstone of the campaign student use of the career
center’s services increased more than 20 percent in the first month alone.
Moderator Mark Bevington will share the case study from the agency perspective
as well as from the client’s perspective with invited guest Robbin Beauchamp,
Director of Career Services at RWU Career Center.
ANA-MARIA GARCIA
Understanding the U.S. Census, 60
Minutes with an Expert
1:30 p.m. - 2:30 p.m.
Room 557
This session will answer many of your questions regarding the U.S. Census and
the impact on college campuses. Attendees will have a better understanding
of the various Census surveys (decennial census and the American Community
Survey) and what colleges are responsible for providing. Census resources
available to institutions, including programs, datasets, distinct data sources, and
regional contacts will be discussed.
This will be an opportunity for attendees to also gain a different perspective on
the role of the Census and how it impacts our work.
Ana-Maria Garcia is a data dissemination specialist for the United
States Census Bureau.
www.acuho-i.org
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Conference Programs
SPECIAL EVENTS
RESIDENTIAL FACILITIES AND DINING TOUR
RHODE ISLAND SCHOOL OF DESIGN
Monday, October 28
9:00 a.m. - 1:00 p.m.
Meet on 1st floor of Convention Center
Cost: $26 (includes transportation and lunch)
SOLD OUT
Advance registration is required for this event. If you would like to participate and have not already signed up, please check in at the conference registration to see if additional spots are available.
This tour will visit the Rhode Island School of Design (RISD) campus.
Participants will tour RISD’s Residence Halls where we will tour 15
West, an upper-class student building opened in 2005 with three
distinct living arrangements: Alcove Suites, Apartments and Loft-style
Studio units. Combined with RISD’s Fleet Library and the Portfolio
Cafe on the first two floors, the building in its entirety is known as the
Roger Mandle Building: The Rhode Island School of Design Living and
Learning Center.
Participants will also tour the Hill Houses, RISD’s six residential houses
which were originally built in the 1800s as private homes. These
houses offer communal style living and the opportunity to connect with
housemates from various disciplines in a small group, communityoriented atmosphere. Campus tour will conclude with a lunch in
the campus dining hall then bus back to the hotel to prepare for the
conference.
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Conference Programs
SPECIAL EVENTS
STUDIO TOUR
NINEDOT BRANDING AGENCY
Tuesday, October 29
5:15 p.m. - 6:45 p.m.
Meet at 5:15 p.m. in the hotel lobby
Cost: $10
SOLD OUT
Advance registration is required for this event. If you would like to participate and have not already signed up, please check in at the conference registration to see if additional spots are available.
Join fellow attendees for a visit and tour to Ninedot, a branding and
creative agency that works with clients in various non-profit, education,
bio-technology, and healthcare industries. Participants will have a chance
to tour the firm and learn about their strategy and approach to creating
effective campaigns, especially for university clients. Get to know other
conference attendees during this time and get inspired by the creative approach at a professional design firm.
Wear comfortable shoes and a jacket. The group will be walking to the
agency.
JACK-O-LANTERN SPECTACULAR
ROGER WILLIAMS PARK ZOO
Tuesday, October 29
Bus leaves at 6:30 p.m. and returns at 9:15 p.m.
Cost: $30 (includes transportation)
Space is limited and tickets are required.
The acclaimed Jack-O-Lantern Spectacular is a much-anticipated annual
event featuring a breathtaking display of 5,000 illuminated jack-o-lanterns
carved into amazing works of art. Of the 5,000 pumpkins on display there
are over 100 intricate pumpkins, living works of art that represent a yearly
theme. The event has won praise from across the nation for its amazing
artistry and appeal as a unique family-friendly autumn destination in
vibrant Providence, Rhode Island. The Zoo hosts the event The Jack-OLantern Spectacular - a one of a kind experience that truly lives up to its
name. The bus leaves and arrives back at the Omni Hotel.
DESIGN IDEA GALLERY
DESIGN IDEA GALLERY
Tuesday, October 29
West Pre-Function Area
8:00 a.m. - 4:00 p.m.
www.acuho-i.org
The Idea Gallery is an opportunity to recognize and discuss welldesigned and innovative media for residence life and housing operations.
Submissions will be discussed during a design panel session at the
conference, and will be displayed throughout the day in the exhibit hall.
Categories include: Viewbooks, Posters, Comprehensive Campaigns, and
electronic resources (websites, videos or multimedia).
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Interest Sessions
MONDAY, OCTOBER 28
INTEREST SESSION 1
Monday, October 28
3:30 p.m. - 4:30 p.m.
101
Keynote Follow-Up
GENERAL
John Register
550 A-B
Please join John Register for a special follow
up session that will dive deeper into specific
action steps you can take to have greater
impact at your campus.
102
Moving On Campus Students Off: Getting
Them Ready
GENERAL
Dawn Bond and David Vaillancourt,
University of Massachusetts Amherst
551 A
In response to a lack of housing on campus
and students seeking the off-campus “party
life”, the presenter’s institution created
educational interventions, resources, and
staffing to educate students on how to
find, lease, live, follow local ordinances,
and thrive off campus. Learn how these
campuses work to provide comprehesive
options and educational resources for
students and parents as they seek their
optimal accommodations while continuing
their education.
103
Single or Double? The Impact of Room
Type on Key Factors of the Student
Experience
Assignments
Aaron Lucier, East Carolina University;
Darlena Jones, Ph.D, EBI Map-Works
554 A-B
Room assignments are a critical component
to resident satisfaction, personal
interactions, and retention in on-campus
living. Results from the ACUHO-I/EBI Resident
Assessment suggest single rooms as the best
placement. Yet, the same data indicates
that to increase personal interactions and
retention in on-campus living staff should
place students in multiple occupancy rooms.
In this session, we provide a summary of
research conducted on this national data
set showing student perceptions of these
key factors based on what type of room they
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are assigned. Learn what can be done to
mitigate the impact that room type has on
resident satisfaction and interactions, and
discuss how staff uses this information to
improve the resident experience.
104
More Than Just a Building: Incorporating
Branding into Construction and Renovation
Projects
Marketing and Communications
Mandy Hagedorn and Tonie Miyamoto,
Colorado State University
551 B
This session will illustrate how Colorado
State University Housing & Dining Services
has utilized their creative team to add
branding objectives into renovation and
construction projects, keeping in mind the
importance of university traditions, customer
service, student input, sustainability,
relationships with academic partners, and
graphic standards. This session will cover
the importance of collaboration between
students and staff and how marketing the
story matters in new building and renovation
projects.
105
Let’s Talk Accounting
Business, Finance, and
Administration
Kay Sisco, University of Tennessee, Knoxville
552 A
Does your finance person speak a language
you do not understand? Is financial
information a jumble of meaningless
numbers? Then this session is for you. We
will cover basic accounting concepts and
terms and learn how to make sense of your
financial information.
106
Conference Services 101
Conference Services
Malini Som, Montclair State University;
Lynn Livingston, Louisiana State University
552 B
seasoned conference services professionals
as they share an overview of each of their
operations. This introductory session will
cover topics such as: staffing, contracts,
linens, dining, space management, one-stop
shops and more.
107
Roundtable: Archiving & Organizing Data
Effectively
Information Technology
Matt Brands and Matt Debelak, University of
Illinois at Chicago
553 B
Roundtable will include a discussion of
existing methods of storing and archiving
files. Participants can share insight and
seek feedback regarding preferred or more
organized ways to back up important media.
UIC currently shares several drives that all
host different files and has struggled with
logical and effective ways to archive these
files in the past. We will discuss seeking
alternative storage methods that would make
searching for and finding miscellaneous files
a quick and easy process.
108
Integrating Software to Market Learning
Communities in an Innovative Way
General
Whitney Paschall, Mark Williamson, and
Jose Valenciano, Texas Tech University
553 A
Texas Tech University will present how
marketing, information technology,
assignments and contracts and residence
life work together to improve the academic
outcome for students who live in the
Learning Communities. We will show you
our process, beginning with marketing our
Learning Communities. We will then show
how we use software to improve sign-up
success rates, and how we open and close
rooms in stages to manage occupancy.
Conference services professionals often find
themselves in a sea of housing professionals.
Come to this session to meet and network
with peers and colleagues and gain an
understanding of the basics behind a
successful summer conference operation.
This session offers new professionals
an opportunity to gain insight from two
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Interest Sessions
TUESDAY, OCTOBER 29
Affinity GROUP NETWORKING
Monday, October 28
4:45 p.m - 5:30 p.m.
Marketing & Communciations
551 A
Mallory Sidarous, Janine Gascoigne
Business, Finance, and Administration
551 B
Audra Slavin, Andrea Johannes
Conference Services
552 A
Malini Som
552 B
Michael Dawisha, Matthew Miller
Assignments I
553 A
Kathryn Magura
Assignments II
553 B
Presenter TBD
Many Hats
550 A-B
Tom Cooley
INTEREST SESSION 2
Tuesday, October 29
8:15 a.m. – 9:15 a.m.
201
No-Show Students? No Thanks! Tips for
Reducing No-Show Incidents in University
Housing Assignments
Assignments
Jason Medders, North Dakota State
University
557
With no ability to require a down payment
for housing (or tuition), NDSU Residence
Life routinely struggled with “no-show”
students – those who applied for housing,
were given an assignment, but never
showed up to move in. By collaborating with
the offices of admission and orientation,
increasing data exchange between the
www.acuho-i.org
three entities, and implementing additional
contact points, the number of no-shows
in residence life reduced by 50 percent.
Additionally, orientation and admission
reported gains in customer service, as well
as increased accuracy of projected class size.
This program will explore the collaborative
process used, outline the additional contact
points implemented, and give attendees
ideas for reducing no-shows on their own
campus.
202
The Housing Tour Experience
Sandra Brasch, University of Central Florida
555 A
In today’s economy, the role of marketing is
taking on greater importance in the world
of student housing. With the prevalence of
online viewing options, it is important not
to overlook that in-person tours are still a
key part of the marketing for any housing
program. This discussion will highlight
a wide range of topics that influence the
planning, organization and effectiveness
of tour programs for marketing on-campus
housing. Special focus topics will include:
staffing, tour logistics, facilities, branding,
assessment and campus partnerships.
203
Procurement Cards: How to Manage Your
Program While Educating Your Future
Young Professionals
Administration
Stephanie Smith, University of West Georgia;
Andrea Johnnes, University of Texas at San
Antonio
554 A
The presentation will highlight how housing
operators may utilize procurement cards as
part of a well-managed program. Learn how
to properly identify red flags, possible fraud,
or fraudulent spending by a procurement
holder. Additionally, the presentation will
include options for reconciling purchases.
The presenters will also show how to include
young professionals in the process by
creating learning experiences for them using
budgets and purchasing guidelines.
204
Limited Bed Space Shouldn’t Limit Your
Conference Business
Conference Services
Ashley Clement, The University of Chicago
556 A
Many universities and colleges have limited
bed space dedicated to summer conference
programming, but still want to grow and
develop their conference program. This
session provides strategies for growing your
conference business without increasing
bed space. Strategies include: leveraging
your university’s core competency, offering
additional services, and providing event
coordination and consultation.
205
Achieving Desktop Virtualization: The Holy
Grail of IT
Robert Dixon and Eric DenBraber, University
of Colorado
Ballroom C
Universities are actively seeking ways to
balance their need to control costs while
delivering the tools to meet administrators
and staff needs. We’ll explore our VDI
deployment in the housing and dining
services department at University of Colorado
Boulder, and participants will learn what
worked, what didn’t, and what combination
of hardware and software created the
successful combination for deployment.
We’ll review the significant benefits of VDI;
mobility, sustainability, IT administration,
security, and ROI on hardware, software, and
labor. A VDI environment is now easier, more
stable, and robust than in past years.
206
The Three Legged Stool- How Sturdy Is
Yours?
Assignments
Jane Firer and Hunter Rauscher, Virginia
Commonwealth University
554 B
Using the analogy of a stool to describe our
profession, many would agree the three
legs could represent residence education,
facilities and maintenance and assignments.
The three legs of the stool need to be strong
and equal to provide a sturdy platform for
the student to succeed. Although all three
areas will be discussed, this session will
focus on assignments and how it is viewed
and valued at our home institutions. Is the
work of assignments really understood by
the rest of your department? Are res ed,
facilities and maintenance and assignments
13
14
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Interest Sessions
TUESDAY, OCTOBER 29
equally recognized or do inequities and
differences exist? Presenters will explore
why and generate ways to change those
perceptions.
207
Lean Mean Housing Machine: Utilizing
Lean Six Sigma
General
Carolynn Komanski and Ann Light, University
of Florida
555 B
As student expectations change, our
organizations need to evolve and transform
to meet the needs of our students and
families. In order to sustain our operations,
as technology becomes more integrated, we
must seek more streamlined processes to
improve the quality of service to our internal
and external customers. The department
of housing and residence education at the
University of Florida has implemented the
Lean Six Sigma process to overhaul business
operations to increase efficiencies and
decrease defects (time, money, staffing,
and service). In this session participants
will be introduced to Lean Six Sigma then
be provided visual and concrete examples
from the university and private industry case
studies that will demonstrate measurable
and quantifiable results.
208
Housing and Application Development:
Collaborative Successes
General
Matt Edgley, Suzette Welch, Denise Ngubeni,
and Larry Farmer, Michigan State University
556 B
Michigan’s Residential and Hospitality
Services needed assistance from Information
Technology’s application developers to
automate some processes that were not
provided by their online housing system.
However, the two units had not collaborated
before and when they did try to work
together they found communication
difficult. Consequently, difficulties with
communication led to less than optimal
outcomes. Presenters will share how their
experience of restructuring the housing
office, creating a team of of strategic
integration managers, and establishing a
single communication channel between
housing and application development has
led to a better relationship with IT. In return,
www.acuho-i.org
IT has been able to provide useful software
in a timely manner.
INTEREST SESSION 3
Tuesday, October 29
9:30 a.m. – 10:30 a.m.
301
The Ethics of Assignment Timelines
Assignments
Kathryn Magura, Oregon State University;
Mindy Hollan, Texas Christian University
555 A
In October 2012, the National Association
of College Admission Counseling (NACAC)
released a Statement of Principles of Good
Practice (SPGP). The intent of the SPGP
is to “maintain a document that includes
practices and policies reflecting new
concerns [marketplace forces] for the ethical
treatment of students in the admission
process.” In response to the SPGP some
admissions staff across the country have
raised concerns about housing offices that
allow reservation of space prior to the
national May 1st commitment deadline,
and how this could be seen as a way to
manipulate a commitment to a specific
university. Come to this session to see
how two different housing systems have
addressed this ethical dilemma.Audience
discussion on how others have effectively
navigated this dilemma will be included.
302
Digital Community: Developing and
Implementing Social Media Strategies
Carrie Campbell, University of Georgia;
Nancy Raskausk and Jennifer Vina, Oregon
State University
555 B
The key to successful integration of social
media into a comprehensive marketing
plan is creative and engaging strategies.
Because departmental investment in social
media ranges from devoting full-time
staff members to relying on marketing
multitaskers it is paramount to have a
structured approach and a consistent voice
to drive participation and build community.
Participants will understand how to track
social media engagement, and will see
examples of innovative and effective
campaigns. They will learn how to adapt
them to fit their departmental needs and
capabilities, and understand the importance
of a departmental social media policy
that encourages positive interaction and
minimizes inconsistency.
303
Business Operations, Finance and
Administration Committee Panel
Presentation on Deferred Maintenance for
Large Schools
Administration
Stina Schoenbeck, University of Florida;
David Atalig, University of California - San
Diego; Ray Gasser, Michigan State University;
Dr. Curtis Erwin, Virginia Commonwealth
University
554 A
The ACUHO-I Business Operations, Finance
and Administration Committee invite you
to engage in a question and answer session
with a panel of experts focusing on the
deferred maintenance of their buildings.
Topics will include working with internal
and external partners to determine the
building’s needs, budget planning to meet
the immediate needs, and metric calculation
determinations to create proforma or longrange planning. Each presenter will give a
brief summary of their area of focus and
recommendations for best practices and
metrics that any college or university can
utilize. Additionally, attendees will be given
a document of best practice standards.
304
Business Operations, Finance and
Administration Committee Panel
Presentation on Deferred Maintenance for
Small/Medium Schools
Administration
Gwen Young, Texas A&M University Commerce; Tom Snell, University of Tornado
– Scarborough; Allison Smith, Kent State
University; and Andrew Naylor, Loyola
University Chicago
554 B
The ACUHO-I Business Operations, Finance
with a panel of experts focusing on the
deferred maintenance of their buildings.
Topics will include working with internal
and external partners to determine the
15
Interest Sessions
TUESDAY, OCTOBER 29
building’s needs, budget planning to meet
the immediate needs, and metric calculation
determinations to create proforma or longrange planning. Each presenter will give a
brief summary of their area of focus and
metrics that any college or university can
utilize. Additionally, attendees will be given
a document of best practice standards.
305
Developing a Mobile Web Strategy
Rich Bredahl, The University of Texas at
Austin
556 A
With the ever increasing rise in the use of
mobile devices, universities need to evaluate
how they deliver content and services to
students, faculty and staff. This presentation
will cover questions such as: do you develop
standard web applications for use on a
desktop or laptop? Should you develop
native apps for iPhone/iPads, Androids
and Windows phones/tablets? What about
screen size detection to alter the appearance
based on the device? There is no one “right”
strategy. Each organization that develops
applications and web content must address
these issues to reach their target audience.
306
Are You the Concierge or the Personal
Trainer?: Best Practices in Customer Service
General
Marcie Tucker, University of Colorado
557
Customer Service impacts the student
experience – whether they reapply
for housing next year and how they
communicate it to their friends. Also,
customer service impacts staff – how they
feel valued, supported, and encouraged to
deliver services to students. In this highly
interactive session we’ll review the key
bottom-line benefits which matter to every
organization (large or small), review best
practices in customer service, and provide
tools to evaluate and implement a customer
service plan on your campus.
307
Knowing When the Time is Right: Best
Practices for Making Major Changes to
Your Housing Processes
General
Zac Holmes and Sharon Gibson, Indiana
16
University - Purdue University Indianapolis
Ballroom C
Even with the best marketing and outreach
plans, your housing processes can still
undermine that final sales pitch if they don’t
keep up with the changing demands of your
students and your campus. Identifying
the need for change, evaluating solutions,
and determining if the time is right for
your program can be a daunting task.
This discussion will center on sharing best
practices to negotiate housing process
change successfully. Topics include
changing from paper to online processes,
implementing overarching contracts
that cross multiple rates and facilities to
give you more flexibility in assignments,
decentralizing responsibilities and processes,
as well as specific topics brought up by
participants.
for accommodating service and therapy
animals in residence. We will also discuss
the Americans with Disabilities Act and Fair
Housing Act to ensure that we all have a
common understanding of when we need to
comply with each act. This panel will end
with a question and answer session.
308
Unsession #1
General
556B
402
Video and Graphic Design on a Dime
Matt Brands, University of Illinois at Chicago
556 B
This session will include a discussion of
the advantages of having student video and
graphics teams working on campus, as well
as ways to distribute media such as social
media sharing, physical and digital signage,
and the campus TV channel. This session
will showcase the advantages of in-house
media teams by illustrating a variety of
projects that UIC tackles every week right
on campus. It will also highlight research
related to costs some universities incur when
they outsource the creation of similar media
content.
Unsessions are unscripted but facilitated
problem-solving discussions with topics
chosen or “crowd sourced” by the
membership at the Business Operations
conference. Topics can be suggested using
Twitter or at the Unsession suggestion board
at conference registration. Decided topic will
be announced via social media, Guidebook
application, and at registration table.
403
Featured Speaker: Capital Planning
Getting Out of Crisis Mode: Creating a
long-term plan for deferred maintenance
and capital planning
Administration
Steven Waller, Louisiana State University
554 B
401
Navigating Requests for Service and
Therapy Animals
Assignments
Kathryn Magura, Oregon State University;
Micheal Seraphin, Willamette University
557
This session will cover strategies and best
practices to allow you to better understand
and document the fiscal needs of your
facilities. You can learn a common language
to then build a strong working relationship
with your facility partners to better support
your mission. In addition, attendees will
be provided with industry standards and
metrics in regards to deferred maintenance
and capital planning. This engaging session
will provide a unique opportunity for
attendees to gain perspective from the “other
side of the house” and walk away with tools
and resources to be successful in their longterm planning.
Service animals, therapy animals, and
pets. What’s the difference? During this
panel discussion, assignment professionals
from a variety of schools (public, private,
large, small, etc.) will share their process
404
Using Focus Groups for Operational
Improvements
General
Larry Long and Laura Cole, Michigan State
INTEREST SESSION 4
Tuesday, October 29
11:00 a.m. – Noon
twitter: #acuhoi
Interest Sessions
TUESDAY, OCTOBER 29
University
Ballroom C
Whether you are interested in revamping
your programming model, your department
website, or your housing sign-up process,
focus groups can be a useful assessment
approach for understanding the resident or
guest experience and identifying areas of
improvement. Using a case study approach,
the presenters will explain how to conduct
focus groups. They will also share lessons
learned from their own experience in
conducting focus groups.
405
Roundtable: Managing Emergency
Situations with Conference Visitors
Conference Services
Kenny Mauk, University of Houston
554 A
Join your colleagues to discuss your
management and response to emergency
situations such as a building full of
conference guests that do not know campus
procedures or the local area. Participants
will discuss best practices and strategies for
managing these situations and how to keep
your guests at ease during trying times.
406
Making it Work: Collaborative System
Design
Sarah Williams and Lenord McGownd,
Missouri State University
555 A
Presenters will lead attendees through the
process of designing a web application via
collaboration with an information systems
group, university leadership, external parties,
and technology end users. The presenters
will highlight their experience creating the
My Dining Plan system, which allows all
Missouri campus constituents the ability
to purchase university meal plans. The
presenters will share their experiences
of navigating a tough internal struggle to
elicit buy-in for the system, as well as the
strategies used to design a flexible system
that works for internal and external users.
407
Are we there yet? Riding Through Summer
Melt, Anxious Students and Centralized
Check-In…With a Smile!
www.acuho-i.org
General
Courtney Howard and Laurie Mackey, The
University of Texas at Austin
556 A
How would you like to make check-in an
event rather than a hassle? At The University
of Texas at Austin, we have 11 years of
centralized check-in wisdom that can help
you connect with campus departments,
parents and students. We instituted the
use of summer contests, and we involved
additional departments and staff to help
students and families feel secure in their
new home. By using newsletters, Facebook
contacts, and the check-in scheduler, we
have reduced no-shows and improved the
overall experience for our residents.
408
Being Creative: Paper to Less Paper
General
Silvina Sousa-Ransford, Tim Louie and Pat
Cunningham, University of Oregon
555 B
Over the last year, Oregon’s University
Housing has taken many steps to improve
services and systems while it prepares to
purchase a new online housing management
system. Specifically, we identified
opportunities that would allow us to move
from heavy paper use processes to less
paper processes. During this presentation,
UO Housing Staff will review the processes
and procedures that have gone to less paper
use and some that have gone to no paper as
part of this transition.
INTEREST SESSION 5
Tuesday, October 29
1:45 p.m. – 2:45 p.m.
501
Four Diamonds to First Years Only:
Converting Your Favorite Hotel to First-year
Student Housing
General
Zac Holmes, Sharon Gibson, and Stacy
McAtee, Indiana University - Purdue
University Indianapolis
555 A
After five consecutive years of full occupancy
and a growing on-campus housing wait
list, Indiana University – Purdue University
Indianapolis (IUPUI) closed the campus hotel
and converted it into a first-year residence
hall. This presentation will focus on the
impact this conversion project had on the
housing operations area. Topics will include
resident safety and security, the impact
on front line student staff, marketing and
outreach, logistical and system challenges,
and campus implications of repurposing a
campus facility to provide additional student
housing.
502
Gender Inclusive Housing – Facilitating A
Truly Gender Neutral Community
Assignments
Karen Walker, Western Washington
University
557
Five years ago, university residences
at Western Washington University was
challenged by residents who wanted a
truly gender blind community on campus.
Today, Western’s Gender Inclusive Housing
provides a rich educational experience in
a supportive and welcoming climate. This
unique, intentionally designed living option
is facilitated by staff who work with the
community on identified learning outcomes
that explore: identity developmet, selfunderstanding, meaningful relationships,
interdependnce. This session will explore
our roommate search options, assignment
process, reporting methods and assessment
of outcomes and goals. We will look at
several ways to market via web, booklets,
the TONI Project and other methods.
503
From Print to Pixels: Conquering the Digital
Divide
Jennifer Kendall, North Carolina State
University
555 B
Pulling from one-on-one interviews and
advice from the interactive editors at The
New York Times, Pulitzer and Emmy award
winning digital media professionals, and
digital communication professors around
the country, this presentation will show you
how to get over your fears (and uncertainty)
to successfully conquer digital media. Join
us as we explore: What is digital media?
Why is digital media an essential part of
17
Interest Sessions
TUESDAY, OCTOBER 29
the marketers bag of tricks? Common rookie
mistakes and how to get started in digital
media. Practical (and free) tools you can take
advantage of to implement digital media.
504
Behind the Scenes – Rhode Island
Convention Center
General
554 B
Join members of the Rhode Island
Convention Center for a behind-the-scenes
tour of the convention center. Attendees
will get to hear about sustainability efforts,
operations, scheduling, and more.
505
Evolution of Technology in Housing: The
Room Reservation Process (RRP)
Matthew Miller, Marcus D Weemes, and
Matthew Debelak, University of Illinois at
Chicago
556 B
As technology evolves so do many of the
ways in which traditional housing processes
are implemented. With the goal of today’s
newest systems being to provide fast and
efficient service, are housing professionals
still able to make in person connections with
their residents? UIC Campus Housing has
developed an RRP process which encourages
brief, face-to-face interactions with residents
as they participate in the room selection
process. We feel that our process enables
our staff to be “face forward” and able to
hear what our residents have to say during
the most important time of the year. Learn
how we pair technology with a cumbersome
but traditional process.
506
Working with Private Partners: Affiliated
Properties and Business Consultants
General
Andrea Ciotti and Sandra Brasch, University
of Central Florida
556 A
With housing demands exceeding growth
in university housing, private properties are
expanding their presence near university
campuses. As a result, many university
housing programs now face a need to form
public/private partnerships either in an effort
to increase marketing and maintain their
occupancy, or to expand their inventory via
18
affiliation relationships. This roundtable
is designed to discuss management
of partnerships including affiliation
relationships and working with outside
consultants. Topics include: when and how
to form public/private partnerships, effective
relationship management tips, and strategies
for achieving desired results from partner
affiliations.
507
What Do You Mean We Are Checking-in
Students in the Parking Lots?
General
Dawn Bond, Sharon Shevlin, Sarah
Rastallis, and Michael Harvey, University of
Massachusetts Amherst
Ballroom C
In 2011, UMass, one of the top ten largest
on-campus housing programs in the country,
re-evaluated and changed its move-in
process. Through the use of technology and
centralizing check-in stations, we changed
the experience for our students, their
families, and our community neighbors. We
reduced the wait times, improved traffic
flow, and decreased the amount of time
and staff needed to move in a campus
of over 12,000 students. This session
will highlight the changes made to our
process, the development of technology to
facilitate efficiency, and the necessity of the
collaboration needed to implement this large
scale change.
508
Roundtable: Business, Finance, and
Administration
Adminstration
Audra Slavin, University of North Carolina –
Chapel Hill
554 A
Join colleagues to discuss the hot topics and
best practices identified by the Business,
Finance, and Administration committee
members at the conference. Participants will
discuss and strategize solutions to some hot
topics in the industry.
INTEREST SESSION 6
Tuesday, October 29
3:00 p.m. – 4:00 p.m.
601
Oh No – Not Triples! The Impact of Tripling
on Residents
Assignments
Larry Long, Michigan State University;
Darlena Jones, EBI Map-Works
557
For a resident, “tripling up” is synonymous
with crowded rooms, little personal space,
and diminished services. But it can also
mean more social connections. Today, many
campuses are experiencing enrollment
growths that are making on-campus living
crowded and tripling necessary. This
presentation will highlight the impact of
tripling on residents by presenting evidence
at both the national and institutional levels
that focuses on areas of success and areas of
challenge for residents.
602
Summer Conference Management: Finding
the Right Staff May Mean Looking Outside
of Residence Life
Conference Services
Renee Snider and Lynn Livingston, Louisiana
State University
554 B
Does your summer conference program
depend on your RAs and professional
live-in staff to manage the program? Are
you experiencing challenges with this
model? We found that our conference
housing program dates required live-in staff
participation at peak closing, training and
opening times. Professional live-in staff
also had less time to prepare for the busy
academic year ahead. Come learn how
an institution took a different path to try
and find a staffing solution that reduced or
eliminated the participation of the residence
life staff in summer conference operations.
Discussion will also include how the new
model was presented to the rest of the
department in a way that generated support
and positive feelings by other staff members.
603
StrengthsFinder 2.0: It’s Not Just for the
Res Lifers
Administration
Audra Slavin, University of North Carolina at
Chapel Hill; Stina Schoenbeck, University of
Florida
554 A
twitter: #acuhoi
Interest Sessions
TUESDAY, OCTOBER 29
Are you an Achiever, Analytical, Competition,
Developer or WOO? Come learn what
this Strengths stuff is all about. If you are
Strengths knowledgeable, bring your “Top
5” and stories of how you use them. This
session will provide an overview of Gallup’s
online assessment tool and StrengthsFinder
2.0. At the conclusion, you will be able
to understand the purpose of strengths
and how your team can utilize them to
explain business operations to non-financial
colleagues. For an added bonus, two
StrenghtsFinder 2.0 books will be given away
during this session.
604
Strategic Confusion: Develop
and Implement a Marketing and
Communications Plan in the Ever Changing
Atmosphere of Residential Housing
Kelsi Nagle and Cara Lehman, University of
Idaho
555 A
Are you planning event after event with no
strategic purpose? Stop the confusion and
learn how to be a strategic marketer through
this interactive presentation. Participants will
be provided with a detailed outline to assist
with the creation of a strategic marketing
and communications plan. This presentation
will provide comprehensive marketing
strategies to those at every level. Follow this
presentation on our Twitter back channel
#SC101.
605
Who’s Afraid of the Big Bad Review:
Moving From Fear to Opportunity (with
iPads)
Troy Stroud and Michael Dawisha, Michigan
State University; Jill Froehlich, University of
Minnesota; James Quisenberry, University of
Illinois
555 B
Continual assessment is necessary for
improvement. To ensure that each program
within the division is carrying out this
commitment it is important to embrace a
review process focused on the continuous
improvement of services, processes and
programs. This presentation will provide a
detailed look into the 5-year review of the
Information Systems (IS) department of the
residential and hospitality services division
at Michigan State University.
www.acuho-i.org
606
Life After Cable TV at the University of
Vermont
General
Kimberly Parker, University of Vermont
556 B
This session will cover the process used
to make and implement the decision
to eliminate cable TV, including data
collection, stakeholder involvement, and
communication strategies for current and
prospective residents. Residential life
assumed that with installation of pervasive
wireless in 2011 and the proliferation of
online TV and video content, fewer students
were bringing televisions to campus or
watching cable TV. These assumptions were
confirmed with supporting data from an EBI
resident assessment conducted in February
2013. As a result, the department decided to
eliminate cable television when the contract
with the outside vendor ended in May 2013.
607
The Logistics of Going Paperless: The
Case of Emory University Residence Life &
Housing
Josh Gilbert and Erick Stafford, Emory
University
556 A
This presentation will detail the benefits and
challenges of implementing a sustainable
and paperless facility management process.
The office of residence life and housing
recently implemented a new electronic
method for documenting the condition of
residential facilities, furniture and fixtures.
Attend this program to view the journey
taken by this office to create the process,
integrate it with campus services IT, and
garner the support of everyone involved
around campus to effectively implement the
new process.
608
Inspired Marketing: Finding Inspiration
from Inside & Outside of Higher Ed
Marketing
Erin Ciciora, University of Illinois at UrbanaChampaign
Ballroom C
design, writing, and customer engagement—
both inside and outside of higher ed —and
ways we can incorporate them into our
own marketing. Learn about the potential
inspiration that surrounds us in our daily
lives, and how to tap into it. Let’s get reenergized about our work!
Affinity Group Business
Meetings
Tuesday, October 29
4:15 p.m. – 5 p.m.
Mallory Sidarous, Janine Gascoigne
556B
Business, Finance, and Administration
Audra Slavin, Andrea Johannes
554B
Conference Services
Malini Som
555A
555B
Michael Dawisha, Matthew Miller
Assignments
Kathryn Magura
556A
Certificate in Occupancy Management
Billy Molasso, ACUHO-I Director of Research
and Education
554A
Designed for members who are in the midst
of completing or are considering completing
the ACUHO-I Certificate in Occupancy
Management. The certificate prepares
members to understand the occupancy
management process at a strategic level
and how to implement critical operations
and practices. This session will include an
overview of the certificate programs, answers
to critical questions, and provide those
interested with an opportunity to network
with participants.
Do you feel so overwhelmed with work
that there’s no time for inspiration? Let’s
take a look at some creative examples of
19
Interest Sessions
INTEREST SESSION 7
9:15 a.m. – 10:15 a.m.
701
Corporation Connection: StarRez, Inc.
ASSIGNMENTS, IT
William Quarta, VP Services and Joe
Lindwall, VP, StarRez, Inc.
557
Learn how you can deliver a complete
online roommate matching and selfselection solution to your residents while
reducing costs and maintaining your
unique business processes and eligibility
requirements. StarRez delivers the latest in
social networking technologies to empower
students without the need for additional
integration or other 3rd party solutions.
702
Managing Consecutive Years of Record
Enrollment Increases
Assignments
Alicia Stewart Voytek, Northern Arizona
University
555 B
Northern Arizona University has experienced
consecutive years of enrollment increases
and multiple years of bringing in the
largest freshman class in NAU history. With
no live-on requirement, but guaranteed
freshman housing, an average of 93 percent
of freshmen choose to live on campus each
year. In addition, high demand for housing
from returning students and transfers
makes it challenging to accommodate
everyone. This session will discuss strategies
used to effectively manage high housing
demand, including year-round space
modeling, business processes, housing
rent confirmations, cancellations, space
re-assignment, online room selection,
discounted triples, and expanded occupancy.
703
Stop the Press: Strategies to Improve
Communication With the Media
Carla Dennis, University of Georgia
556 B
When the media calls, it is important for
the appropriate staff member to promptly
respond. Refusing or delaying comment
20
often implies guilt to the journalist, and
more importantly, to the reader. Reacting
to bad publicity is much more difficult than
proactively getting your side of the story
told.This practical session will help student
affairs professionals, who by the nature of
their job, may be called on to deal with the
media. This session will focus on the desires
of journalists, best practices for response
methods, and pitfalls to avoid when dealing
with the media.
discuss how they utilize their current budget
reports in presenting information to aid nonfinancial managers and senior leadership in
making financial decisions regarding housing
financial operations. Each presenter will
give a brief summary of their area of focus,
share their reporting templates, and make
metrics that can be utilized by any college
or university. Attendees will be given a
template of a budget report.
704
Panel Presentation: Budget Reporting for
Large Housing Programs
Administration
Deb Carter, University of Kansas; Lourdes
Gomez, University of California - Davis;
Nancy McDonald, Colorado State University;
and Margie Holt, University of Maryland
554 A
706
On the Go: Graduate and Family Housing
Goes Mobile
General
Lucian Badea and Azfar Mian, University of
Florida
556 A
The ACUHO-I Business Operations, Finance,
with a panel of experts focusing on budget
reporting templates utilized to present
information to both non-financial managers
and senior leadership. The panel will also
discuss how they utilize their current budget
reports in presenting information to aid nonfinancial managers and senior leadership in
making financial decisions regarding housing
financial operations. Each presenter will
give a brief summary of their area of focus,
share their reporting templates, and make
metrics that can be utilized by any college
or university. Attendees will be given a
template of a budget report.
705
Panel Presentation: Budget Reporting for
Small/Medium Housing Programs
Administration
Allison Smith, Kent State University; Kay
Sisco, University of Tennessee; Tom Snell,
University of Toronto Scarborough
554 B
The ACUHO-I Business Operations, Finance,
with a panel of experts focusing on budget
reporting templates utilized to present
information to both non-financial managers
and senior leadership. The panel will also
How hard can it be to go mobile? Can it be
done in a timely manner? With very limited
time and limited resources, this can be a
significant challenge for many institutions.
We will describe the roadmap to success as
seen by housing’s application development
at UF, and we will demonstrate how simple
architectural decisions can set the stage for
efficient and effective software development.
Additionally, there will be a live demo of
UF’s application.
707
“But I Don’t Want a Roommate”: Best
Practices in Managing Roommate Conflict
General
Marcie Tucker and Eric DenBraber, University
of Colorado
557
The University of Colorado Boulder has
pioneered web-based roommate agreements
to uncover key variables in roommate
conflicts. This information is critical in
the development of enhancing the housing
assignment process and providing more
effective training for residence life staff. This
highly interactive session will share recent
findings and new directions for training
residence life and occupancy management
staff on conflict resolution.
708
Unsession #2
General
Ballroom C
Unsessions are unscripted but facilitated
twitter: #acuhoi
Interest Sessions
problem-solving discussions with topics
chosen or “crowd sourced” by the
membership at the Business Operations
conference. Topics can be suggested using
Twitter or at the Unsession suggestion board
at conference registration. Decided topic will
be announced via social media, Guidebook
application, and at registration table.
INTEREST SESSION 8
10:30 a.m. – 11:30 a.m.
801
Featured Speaker: Branding From the
Inside Out, the Always Connected
Generation Get Reconnected
Mark Bevington, President and Director of
Purpose at Ninedot Creative Agency
555 A
All generations have personalities and for
Millenials they have begun to forge theirs:
confident,self-expressive, liberal, upbeat
and open to change. Unfortunately, despite
a desire to succeed and knowledge of an
overly competitive job market, students
remain mostly in the dark when it comes to
services campus career centers offer. Working
alongside the Roger Williams University
Career Center, Ninedot compiled qualitative
research, conducted focus groups, refreshed
the identity, and created a promotional
campaign to engage more students to utilize
the myriad of services the career center
had to offer. Using social media and a grass
roots approach as the cornerstone of the
campaign, student use of the career center’s
services increased more than 20 percent
in the first month alone. Moderator Mark
Bevington will share the case study from
the agency perspective as well as from the
client’s perspective with invited guest Robbin
Beauchamp, Director of Career Services at
RWU Career Center.
802
Housing Student Athletes at a NCAA
Division I Institution
ASSIGNMENTS
Carl Dieso, University of Cincinnati, and
Mindy Hollan, Texas Christian University
557
Balancing the housing needs of the general
www.acuho-i.org
student population along with your athletics
office can be challenging at times. While
the NCAA has provided clear rules on what
can and cannot be done, it is up to each
institution to interpret and apply a solution
locally. Join our panel of experts in a
question and answer session exploring the
current rules on student athlete housing as
well as reviewing best practices for working
with your athletics office.
803
Telling Your Story with Photography
Brenna Orozco, Northern Arizona University
555 B
With a background as a professional
photographer, the presenter will provide
inside tips on how to tell a unique
and cohesive story with photography,
how to work with photographers, and
how to plan photoshoots, and how to
manage photography after it is created.
Whether you take your own photos, hire
student photographers, or pay an outside
professional, this session will teach how
to tell a unique and authentic story with
photography and videography.
804
Dropping Excel to Excel at Conference
Services
Conference Services
Aaron Lucier, East Carolina University
Ballroom C
Like many campuses, East Carolina
University has specialized data systems
for everything from room assignments
to package tracking. However, we still
processed information for camps and
conferences on paper and in Microsoft Excel.
This past year, we moved to a specialized
camps and conference software system.
This presentation will highlight our route to
purchasing the system, to implementation
of it, and our experiences using it our first
summer season. Best practices for this type
of transition and lessons learned will be
shared as well.
554 A
Join us for a roundtable to take a closer
look into the assignments process at an
international level. How is the assignment
process different outside of the U.S.?
How do different laws and cultures affect
the assignment process? Connect with
international members to find similarities
and perhaps gain a new perspective on
assignments.
807
Do Your Residents Feel Safe?
General
Ray Gasser, Michigan State University;
Darlena Jones, Ph.D, MAP-Works EBI
556 B
This presentation will explore the national
trends for resident satisfaction on safety
and security using the ACUHO-I/EBI Housing
Assessments to understand which resident
population is most and least satisfied
regarding personal safety. Additionally, a
housing practitioner from Michigan State
University, one of the largest residential
programs in the country, will discuss his
work to improve resident satisfaction with
safety through his staffing model, safety
programs and education for both students
and staff, and facility changes including
proximity readers for all living wings.
808
Learn How Texas Tech University Uses
Online Forms to Support All Areas of
Housing
General
Mark Williamson and Jose Valenciano, Texas
Tech University
556 A
Texas Tech University, University Student
Housing will show you how we use online
forms to support all areas of housing. These
online forms allow us to collect information
easily and use it to produce valuable reports
if needed. We will show some examples
and how this has been beneficial to the
department.
805
Roundtable: Canadian and International
Assignments
Assignments
Jenny Owens, Ryerson University;
Kim Fielding, Trent University
21
Interest Sessions
INTEREST SESSION 9
1:30 p.m. – 2:30 p.m.
901
Design Idea Gallery Discussion
Mandy Hagedorn, Colorado State University
554 A
Join us for a moderated discussion about
how the marketing and communications
materials in the Design Idea Gallery were
created. This session will give you the
inside track on creating your own great
communications materials. Several of the
Design Idea Gallery presenters will speak
briefly on the thought and creative process
behind their submissions. This session
is sponsored by the Business Operations
Conference planning committee.
902
Create, Communicate, and Choreograph:
Housing Selection Changes
Assignments
Bonnie Solt Prunty and Linda Koenig, Ithaca
College
Ballroom C
Picture yourself sitting in the audience at
a ballet. You notice that the dance flows
effortlessly with all the dancers knowing
exactly what to do. Imagine students
experiencing housing selection changes
in the same easy way. Attend this session
to learn the steps necessary to effectively
choreograph housing selection changes.
903
Moving Past Social Media 101
Alison Kothe, The University of Texas at
Austin
555 A
You set up your Facebook page a while
ago. You know what RT means and have
used #hashtags. You are no longer a social
media newbie, but you know there are ways
you can be using it more efficiently and
effectively. This session is designed to make
you more knowledgeable about the skill
involved in being successful on social media.
We will talk in depth about EdgeRank,
analytics, social media management systems,
and the role social media can play in your
organization. This class is targeted to people
22
with intermediate to advanced experience
with social media.
904
The Resident Can’t Make Their Payment,
Now What?
Administration
Mona Powell, University of California-San
Diego
556 A
Have you ever wondered what to do with
the residents who can’t meet the payment
deadline? How much loss is incurred by your
department with these types of accounts? See
how UC San Diego Housing Administrative
Services team collaborated with on campus
departments such as university billing
services, legal counsel, financial aid, and
academic offices, in order to develop housing
collection procedures for residents who
are unable to pay on time. Additionally,
find out how to report account receivables
and collection efforts to see if collections
procedures have helped your bottom line.
905
Featured Speaker: Understanding the U.S.
Census, 60 Minutes with an Expert
General
Ana-Maria Garcia, United States Census
Bureau
557
This session will answer many of your
questions regarding the U.S. Census and the
impact on college campuses. Attendees will
have a better understanding of the various
Census surveys (decennial census and the
American Community Survey) and what
colleges are responsible for providing. Census
resources available to institutions, including
programs, datasets, distinct data sources,
and regional contacts will be discussed. This
will be an opportunity for attendees to also
gain a different perspective on the role of the
Census and how it impacts our work.
906
Elevating the Summer Conference Housing
Experience
Conference Services
Alicia Stewart Voytek, Northern Arizona
University
555 B
This year the summer conference housing
program at Northern Arizona University
shifted to new management. Consequently,
this offered an opportunity to reimagine
staffing strategies, hiring processes, and
new partnerships with academic programs.
Additionally, it offered an increase in the use
of technology. This session will examine
the changes implemented and the resulting
benefits that elevated the summer conference
housing experience.
907
The Day We Sent Porn to the Entire
Division and Lived to Tell the Tale
Kat Cooper and Ken Horvath, Michigan State
University
556 B
The presentation will discuss MSU’s use of
a third party content publishing system and
the pitfalls that may come from such an
arrangement.
908
And Now, For Something Completely
Different
General
Susan Strobel Hogan, Southern Methodist
University; Kenny Mauk, University of
Houston; and Mindy Hollan, Texas Christian
University
554 B
Moving from one housing management
software system to another can feel like
you’re at the circus. The transition of
moving between a homegrown and “off the
shelf” system, or “finally” using electronic
records instead of paper, or upgrading to a
new version of a system can make you feel
like you are flying on a trapeeze without a
net. Come join this panel presentation and
discussion to learn from others about their
transition experiences and how to manage
moving from one system to another.
INTEREST SESSION 10
3:00 p.m. – 4:00 p.m.
1001
Corporate Connection:
Mercury Unleashed
Corporate Connection
Lenord McGownd, Missouri State University
and Andrew Tanner, RMS
554 A
twitter: #acuhoi
Interest Sessions
Lenord McGownd and Other RMS Clients
Universities are creatively using Mercury to
provide dynamic online processes to their
customers and staff members. Come to this
session to walk through real world examples
and see what is being launched next!
1002
Business Operations Committee Meeting
General
554 B
Are you interested in getting involved with
the Business Operations Conference? The
conference committee will use this meeting
to wrap up the year’s conference and begin
planning for the 2014 conference. We are
excited to welcome new committee members
and to hear feedback from anyone who
attended this year’s conference.
1003
Roundtable: Engagement, Community As
More Than Clicking “Like”
Nick Ardinger amd Lauren Finlon, University
of Illinois at Chicago; Tom Cooley, Carnegie
Mellon University
555 A
What does it mean to build community
online? Increasingly social media is where
we need to reach our students because
“that’s where they are”. But how we take
advantage of the strength of “web 2.0” to
engage our students and build community
and not simply turn social media into
another broadcast channel?
As Housing professionals, we’re looked
to as experts in community-building, so
how does the work we do translate to a
virtual world? What value do we add that
can only occur from bodies in physical
proximity? How do advocate for that value
in the face of increasing costs for college,
the rise of MOOC’s (massive open online
courses), and the like? This session provides
an opportunity for us to collectively think
through these questions by examining
different framings of the term “engagement”.
1004
No Magic Eight Ball -Revisiting Housing
Termination Policies
Assignments
Silvina Sousa-Ransford, University of Oregon;
Kaceey Casto, University of the Pacific
555 B
off campus is based on finances, while for
others it is based on having found an offcampus housing option two days before the
start of the academic term. Yet, as housing
occupancy managers, we must be able
to predict student decisions and fill beds.
Because we do not have the magic eight
ball, we have taken steps to revisit outdated
termination policies, increased fees,
adjusted deadlines, and changed messaging
to students and parents. During this
presentation, you will hear about the steps
we have taken to adjust as well as the results
of our termination policies for 2013-2014.
1005
Thinking Outside the “Box”: Homegrown
Applications to Meet Departmental Needs
Marcus Weemes and Matt Debelak,
University of Illinois Chicago
556 A
Have you ever wished that you could
create your own box of cereal with the
marshmallows from Lucky Charms added
to Cinnamon Toast Crunch? We have taken
that approach within UIC Campus Housing
with our homegrown applications. These
applications have been developed to meet
the ever-changing needs of our day-to-day
operations. From housing applications
to student billing, and from front desk
operations to returning student contracting,
we keep thinking outside the box when it
comes to our software needs.
1006
Bring School Spirit to Your Staffing and
Work Environment
General
Janis Haney, Sean Duggan, and Whitney
Paschall, Texas Tech University
555 A
1007
Business Intelligence and Data for Decision
Making
General
James Quisenberry, University of Illinois
at Urbana Champaign; Mike Dawisha,
Michigan State University
556 B
BI and Big Data are hot topics on campus.
Utilizing quantitative data to drive decisions
is smart but nevertheless, there are ethical
questions about what you should and can do
with this information.The balance between
good business decisions and the mission to
have outcomes based goals is a factor. Do we
use data as a predictor of student success?
How much information can we share? Who
has access to the information and how do we
share it? What conclusions do we draw? With
whom do we share our conclusions? What
does data governance look like?
1008
They Said What? Combining Qualitative
with Quantitative Data to Tell the Resident
Story
General
Darlena Jones, EBI MAP-Works
Ballroom C
Let’s face it, quantitative data can be dry,
disconnected from the resident experience,
and typically fails to inspire the reader.
On the other hand, stories are compelling
and engaging but lack the rigor needed for
decision-making. What if we could have
both: the statistical rigor of quantitative
data coupled with the engaging stories
of qualitative data? In this session, we
discuss the pros and cons of quantitative
and qualitative data, how those data can be
combined to create a richer picture of the
resident experience, and easy ways to collect,
analyze, and report these data.
Presenters will share how they realigned
their office staff to streamline the assignment
and contract process and how they branched
out with IT and marketing. With these areas
working together, a Client Relations staff
was formed. This shifted the assignment
process to a room selection process, which
allowed the staff to join the admissions staff
in recruitment efforts. Clerical work became
recruitment, retention and advising work
as well as an opportunity to support school
spirit.
For some students the decision to live on or
www.acuho-i.org
23
EX
Conference Exhibitors
EXHIBITORS
Adirondack Solutions, Inc.
Booth #14
P.O. Box 8102
Bridgewater, NJ 08807-1150
http://www.adirondacksolutions.com
Notifii
Booth #5
1420 E Roseville Pkwy # 140-243
Roseville, CA 95661-3078
http://www.notifii.com
Adirondack Solutions is a leader in the field
of housing & residential life software. We
offer robust, flexible & easy-to-use web,
and mobile applications for housing, judicial
affairs, conference services, guest tracking and
parking. Our data interface module provides
efficient integration with most institutional
computer environments, such as Banner by
Ellucian,  Power Campus by Ellucian,
Colleague by Ellucian, PeopleSoft, etc. We
combine cutting-edge technology with superior
customer service to deliver the best software on
the planet.
Notifii porvides a suite of web-based tools
specifically designed to streamline the daily
operations of on-campus student housing. We
offer three separate modules that include (1)
package tracking and notifications, (2) asset
tracking and equipment check in/out, and
residence hall guest/visitor management.
eRezLife Software Inc.
Booth #12
125 David Drive
Ottawa, ON K2G 2N6
http://www.erezlife.com
Since 2000, Off Campus Partners has been
working with universities, property managers,
and students to simplify the off-campus housing
process. We offer more than just a website,
our custom designed program is built to suit
the uniqure needs of your university. Visit
our website at www.offcampuspartners.com
to find out how our service can benefit your
university.
Having managed residence life and student
housing, eRezLife Software is a proud ACUHO-I
Foundation Partner. We contribute annually to
help support and advance the excellent work
you do for students. Stop by our booth to learn
why clients have chosen our suite of unique,
innovative, and truly affordable web-based
solutions.
EZTrackit Inc.
Booth #9
19266 Coastal Hwy. Unit 4 #6
Rehoboth Beach, DE19971
http://www.EZTrackit.com
MyDigitalDooman is now EZTrackit.com. We
have the same staff, ownership, and services,
but with a new focus on making our system even
easier to us. Keep track of your student packages
the EZ way with EZTrackit.com Get it. Log it.
Track it. Done (Wasn’t that Easy?) EZTrackit.com.
L.A.M. Enterprises, Inc.
Booth #11
513 Acorn Street, Suite B
Deer Park, NY 11729
http://www.lam-solutions.com
L.A.M. has been in business for over 25 years
and specializes in porviding universities and
colleges with a wide variety of innovative printed
and promotional products. Our knowledge
of Residence Life Operations and Conference
Service Operations make us the choice of
many prestigious colleges and universities.
We have over 500,000 promotional products
available many of which are patented. We offer
complete graphic design services. L.A.M. can
assist.
Off Campus Partners
Booth #4
P.O Box 5664
Charlottesville, VA 22902
http://www.offcampuspartners.com
Residential Management Systems, Inc.
Booth #8
9131 Anson Way, Suite 301
Raleigh, NC 27615-5050
http://www.rms-inc.com
Student Service Starts Here! Our new Mercury
platform allows you to deliver revolutionary
customized content to your students and staff.
Unlimited customized Housing Applications,
Informational Pages, Staff Portals, RA
Applications, e-Signatures, and e-Payments.
See what other Universities have built and
easily download them for your operation. The
possibilities are endless!
RoomSync,. LLC
Booth #10
201 SE 2nd Ave, Suite 209
Gainesville, FL 32601
http://www.roomsync.com
RoomSync is a Facebook application that
empowers residents select their own roommates
online. Residents can search roommates using
online lifestyle preferences and Facebook
profiles to make informed matching decisions.
RoomSync functions with all student housing
software systems.
Sallie Mae Insurance Services
Booth #13
5080 North 40th Street, Suite 105
Phoenix, AZ 85018
http://www.salliemaeinsurance.com
For more than 40 years, Sallie Mae has
successfully offered solutions and services
tailored to help students, families and schools
reach their financial and academic goals. We are
24
committed to helping our school partners protect
their revenue from insurable events that may
affect a student’s ability to complete their
education. Our insurance and benefit programs
are designed to protect the institution and to
help students complete their education.
Seattle Technology Group, Inc.
Booth #3
1923 25th Avenue East
Seattle, WA 98112
http://www.seattletech.com
Conference Programmer is an ideal solution for
managers of university conferencing programs
to reserve guest rooms, book meeting space,
arrange meal plans and catering, create
contracts, provide online registrations services,
generate invoices, manage contacts and provide
information to other departments. Conference
Programmer is used by over 150 universities in
North America.
Simple Campus Housing
Booth #2
4200 Elmwood Road
Colgate, WI 53017
http://www.simplecampushousing.com
Simple Campus Housing is a software company
that provides a 100% web-based solution for
residential life management. SCH’s solution
allows institutions to accept online housing
applications, run online room selection, match
students based on profiles, quickly notify
students without the use of mail merge, and
much more.
StarRez, Inc.
Booth #7
6100 Greenwood Plaza Blvd.
Greenwood Village, CO 80111
http://www.starrez.com
StarRez is the world leader in housing,
conference, and judicial software with over 20
years experience and more than 450 clients
worlwide. StarRez offers the most cost effective,
fully integrated, and easy-to-use housing and
conference software solution on the market
providing best-in-class solutions across all
housing functions.
The CBORD Group, Inc.
Booth #1
61 Brown Road
Ithaca, NY 14850
http://www.cbord.com
The CBORD Group has been serving the
university housing community for more than
35 years. With services ranging from housing
assignment and student conduct management to
campus card and integrated security solutions,
CBORD products improve campus life for
students and staff every day. Visit www.cbord.
com to learn more.
twitter: #acuhoi
We are ACUHO-I
ACUHO-I EXECUTIVE BOARD
President
Patricia A. R. Martinez
Director of Residential Communities
Northern Illinois University, DeKalb
President- Elect
Tom Ellett
Sr. Associate Vice President for Student
Affairs
New York University
Vice President
Allan Blattner
Senior Associate Director
University of North Carolina at Charlotte
Finance & Corporate Records Officer
Peter Galloway
Director of Housing Services
West Chester University of Pennsylvania
Globalization Director
Colin Marshall
Director, Campus Life
University of Ballarat, Australia
Facilities and Physical Environment
Director
Shannon Staten
Director of Housing & Residence Life
University of Louisville
Knowledge Enhancement Director
Mary Howard-Hamilton
Professor, Higher Education
Department of Educational Leadership
Indiana State University
Workforce Development Director
Michael Griffel
Director of University Housing
University of Oregon
Inclusion & Equity Director
Deb Schmidt Rogers
Director of Residential Education
DePaul University
Residence Education Director
Gay Perez
Executive Director & Dean of Students
University of Virginia
Regional Affiliations Director
Sandi Scott Duex
Director of Residence Life
University of Wisconsin, Stout
Business Practices & Enhancements
Director
Bonnie Prunty
Director of Residential Life
Ithaca College
Executive Director
Sallie Traxler
ACUHO-I Central Office
ACUHO-I STAFF
Sallie A. Traxler
Executive Director
[email protected]
Austin Baker
Membership & Corporate
Relations Manager
[email protected]
Alison Jones
Director of Development
& Corporate Relations
[email protected]
Camille Perlman
Managing Editor,
Talking Stick
[email protected]
James A. Baumann
Director of Communications
& Marketing
[email protected]
Lisa Martin, CMP
Meetings & Events Manager
[email protected]
Laura Pietrykowski
Database & Business Analysis
Manager
[email protected]
Sheila Meyer
Director of Finance
& Administration
[email protected]
Angela Robinson
Systems Developer
[email protected]
Billy Molasso
Director of Research and
Education
[email protected]
Angela Sherman
Accountant
[email protected]
Kelly Davis
Account Clerk II
[email protected]
Karen Feasel
Executive Assistant
[email protected]
Emily Glenn
Corporate Librarian
[email protected]
Shaun Holloway
Director of Information
Technology
[email protected]
www.acuho-i.org
Erica Palmer
Public Relations &
Marketing Manager
[email protected]
Lori Sobota
Education Manager
[email protected]
Walt Vivod
Office Manager
[email protected]
25
We are ACUHO-I
ACUHO-I FOUNDATION
Board of Trustees
Regional Cabinet
Development Committee
Joanne Goldwater
Chair
Associate Dean of Students
St. Mary’s College of Maryland
Andrew Campbell
AIMHO
Residential Education Assistant Director,
Residential Education
The University of Arizona
Angela Powell
Annual Conference and Exposition
Public Relations Manager
On Campus Marketing
Richard DeShields
Chair Elect
Associate Dean of Student Living
Central Washington University
Alan Nordyke
Past Chair
Director of Residence and Greek Life
University of Central Missouri
Sue Beebe
VC Development Committees
Associate Director for Financial Services
Torry Brouillard-Bruce
VC Regional Cabinet
Executive Director, Housing, Residential
and Greek Life
University of the Pacific
Amy Aponte
Secretary
Principal / Architecture Planning
Hanbury Evans Wright Vlattas + Company
Azfar Mian
Treasurer
Director of Housing for Financial and IT
Services & Director of Technology for
Student Affairs
Tom Ellett
ACUHO-I VP
Senior AVP for Student Affairs / Associate
Vice Provost for University Programs
New York University
Sallie Traxler
Executive Director (Ex Officio)
Executive Director
ACUHO-I
26
Jody Stone
GLACUHO
Associate Director, Residential Life &
Conference Services
Eastern Illinois University
Shigeo Iwamiya
MACUHO
Manager of Residence Life
Rutgers The State University of New Jersey
Rich Bova
NEACUHO
Senior Associate Dean
Brown University
Ann Marie Klotz
NWACUHO
Associate Director—UHDS Res Ed
Oregon State University
Kathy Hobgood
SEAHO
Director of Residential Life
Clemson University
Terri Gray
Annual Giving
Director of Education
CORT
Ryan Majeres
Corporate
President
On Campus Marketing, bedloft.com
Lori Patterson
Major Donors
Assistant Director, Family / Grad Housing
Louisana State University
Brooke Daniel
Silent Auction
Associate Director of Residence Life
Education Realty Trust (EdR)
Gary Bice
25th Anniversary
Director of Residence Life
SUNY Fredonia
D’aun Green
SWACUHO
Senior Associate Managing Director of
Residence Life
Texas Tech University
Sarah Holmes
UMR-ACUHO
Coordinator for Residence Life Processes
Iowa State University
David Stephen
WACUHO
Director, University Housing and Food
Service
California State University, Chico
twitter: #acuhoi
Experienced housing professionals and
knowledgeable housing developers join forces
to create informative courses presented
from an exclusively campus housing perspective
The ACUHO-I ARCHITECTURE ONLINE COURSE SERIES: PLANNING, DESIGN, & CONSTRUCTION is underwritten in part by:
Additional support is provided by:
SAVE THE DATE
2014 ACUHO-I BUSINESS OPERATIONS CONFERENCE
KANSAS CITY, MISSOURI
OCTOBER 7-9
WWW.ACUHO-I.ORG/EVENTS

ACUHO-I Business Operations Conference

Transcription

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