Reservation Manual

Transcription

Reservation Manual - Travelport Customer Portal

Reservation Manual
NOTICE
NO PART OF THIS DOCUMENT MAY BE REPRODUCED,
STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN
ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL,
GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT
THE PRIOR WRITTEN CONSENT OF WORLDSPAN BENELUX.
Web:
www.benelux.travelportservices.com
May, 2010
Worldspan Reservations Manual May 2010
Page 2 of 100
INDEX
INTRODUCTION .................................................................................................................................................................. 5
TRAVELPORT WEBSITE ................................................................................................................................................... 6
ASK TRAVELPORT ............................................................................................................................................................. 7
GLOBAL LEARNING CENTER ......................................................................................................................................... 9
WORLDSPAN HELPDESK................................................................................................................................................ 12
WORLDSPAN GO! SCREEN............................................................................................................................................. 13
KEYBOARD ......................................................................................................................................................................... 15
SINE IN – SINE OUT .......................................................................................................................................................... 16
WORK AREAS .................................................................................................................................................................... 18
GLOBAL REFERENCE SYSTEM - HELP - INFO ......................................................................................................... 19
SCRIPTS ............................................................................................................................................................................... 21
BOOKING FILE .................................................................................................................................................................. 22
ENCODE - DECODE ........................................................................................................................................................... 23
NEUTRAL AVAILABILITY .............................................................................................................................................. 25
HOST CARRIER AND ACCESS PLUS ............................................................................................................................ 30
SCHEDULES ........................................................................................................................................................................ 33
MINIMUM CONNECTING TIME .................................................................................................................................... 35
SELL ...................................................................................................................................................................................... 36
NAME FIELD ....................................................................................................................................................................... 39
PHONE FIELD ..................................................................................................................................................................... 41
TICKETING FIELD ............................................................................................................................................................ 42
END TRANSACTION ......................................................................................................................................................... 43
IGNORE ................................................................................................................................................................................ 44
RESERVATION NUMBER ................................................................................................................................................ 45
MARRIED SEGMENTS...................................................................................................................................................... 46
BOOKING FILE RETRIEVAL .......................................................................................................................................... 47
OPTIONAL FIELDS ........................................................................................................................................................... 48
REMARKS ............................................................................................................................................................................ 49
EMAIL ADDRESSES .......................................................................................................................................................... 51
FORM OF PAYMENT ........................................................................................................................................................ 54
COMMISSION ..................................................................................................................................................................... 55
TOURCODE AND IT-TICKETING .................................................................................................................................. 55
GENERAL FACTS FIELD, SSR’S AND OSI’S ............................................................................................................... 56
SPECIAL SERVICE REQUEST (SSR) ............................................................................................................................. 57
OTHER SERVICE INFORMATION (OSI) ...................................................................................................................... 61
Page 3 of 100
SEATS ................................................................................................................................................................................... 62
ADVANCED PASSENGER INFORMATION SYSTEM (APIS) .................................................................................... 66
STATUS (ACTION) CODES .............................................................................................................................................. 69
FARE DISPLAY ................................................................................................................................................................... 70
FARE NOTES ....................................................................................................................................................................... 77
AUTOPRICING ................................................................................................................................................................... 79
DISPLAY TICKET RECORD ............................................................................................................................................ 82
POWER PRICING AND POWER SHOPPER ................................................................................................................. 83
CURRENCY CONVERSION ............................................................................................................................................. 89
GROUPBOOKING .............................................................................................................................................................. 90
DIVIDE .................................................................................................................................................................................. 91
REPEAT BOOKING FILE ................................................................................................................................................. 92
PRODUCTIVITY CREDIT – MANUAL TICKET ENTRY ........................................................................................... 93
LIST DISPLAY .................................................................................................................................................................... 94
QUEUES ................................................................................................................................................................................ 95
HISTORY .............................................................................................................................................................................. 97
PRINTING WITHIN WORLDSPAN ................................................................................................................................. 99
TIMATIC ............................................................................................................................................................................ 100
ETAS - ELECTRONIC AUTHORITY SYSTEM ........................................................................................................... 101
ERROR RESPONSES ....................................................................................................................................................... 102
Page 4 of 100
INTRODUCTION
During this course the following subjects will be attended to:
Worldspan by Travelport Website
http://www.benelux.travelportservices.com/
http://globallearningcenter.wspan.com
Worldspan by Travelport Reservation system
Making your reservation using entries.
https://gopublic.wspan.com
Worldspan by Travelport Express and Scripts menu
Making your reservations using “point and click”.
Page 5 of 101
TRAVELPORT WEBSITE
Before we start with Worldspan we will first have a look at the Travelport Services Portal:
www.benelux.travelportservices.com
This website is the portal to all information Worldspan has to offer and is of great importance to you.
You only need a few minutes to register.
Ask Travelport is much more than an online help system. It's a state of the art knowledge bank
that contains information from everyday business processes to agency billing and local market
products and services. With the use of keywords you can find information on all subjects, entries,
Product Advisories, etc. It only takes a few minutes to register.
Under Downloads all kinds of manuals are loaded.
Links to useful sites are added.
Customer Service is the place to find all customer information is gathered. You will find links to
the latest news, Ask Travelport etc.
Training gives an overview of all scheduled classroom and virtual trainings and e-learning
modules..
Order Travelport is our webshop for Travelport products.
We need your opinion gives you the possibility to rate the services of Travelport..
With Remote Support colleagues or other contacts can take over your computer on your
request, in order support you.

Add a shortcut to the Travelport Services Portal on your Desktop or on Worldspan.
Page 6 of 101
ASK TRAVELPORT
Ask Travelport can be seen as the Google of Worldspan. After a free registration, this tool can be
used to retrieve the answer to all questions on Worldspan entries. The only prerequisite is: Asking the
correct question.
Let‟s have a look.
After signing – on to Ask Travelport a basic screen will open. Some parts of the screen are shown
below.
Two tabs are shown on top of your screen:
My Stuff
Ask a Question
Answers
Your profile settings.
Allows you to ask questions to the Helpdesk.
All the information on Worldspan entries.
You can search by:
Category
Categories restrict the subject to a specific Worldspan Product.
Keyword
Words which might be part of your question. E.g. Encode City
Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc.
So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it
to a certain category and an exact search only.
Worldspan will return with a list of possible answers, in this case only one.
Click on the answer, and the response will show.
Page 7 of 101
Some very useful subjects in Ask Travelport are:
Change the category to Formats Guide. Examples of all possible entries can be found there.
Information about how to change or reset passwords.
Product Advisories with more background information on updated subjects can be found.
Exchange Ticketing procedures.
Page 8 of 101
GLOBAL LEARNING CENTER
The Global Learning Center stores all information needed to work with Worldspan. It can be accessed
via Ask Travelport or via http://globallearningcenter.wspan.com.
After filling in the required information you can create a profile. After entering the Global Learning
Center (GLC) you can register for:
Self-Paced Tutorials, courses via e-learning.
Classroom Courses.
Worldspan Manuals.
Virtual Classes. These are instructor-Led Online Classes using conference calls and webex.
With webex an instructor is able to show Worldspan procedures on you computer. Webex
trainings can also be arranged for certain offices or on specific subjects.
Page 9 of 101
In the Global Learning Center you can submit incidents and questions, that need a reply from
a helpdesk employee.
Finally, in the Knowledge Center you can ask your questions and Worldspan will reply with a
range of possible answers to your question. See for an example below.
Page 10 of 101
Page 11 of 101
WORLDSPAN HELPDESK
Worldspan does have a Helpdesk to support its customers in case of serious problems. The Help
Desk should not be called for basic entries or basic working procedures.
If you do have a question about Worldspan we advice and expect you to first check out information
via:
Courses
Ask Travelport and Global Learning Center.
Help Pages in Worldspan
Training material on the website.
If you were not able to retrieve the answer, then you can contact the Helpdesk. You will need your
PINcode, a unique 7-digit customer number.

To retrieve your customer number click Tools – System in Worldspan Go! and
The phone numbers are:
For the Netherlands: 020 654 5471
For Belgium:
02 620 0079
For Luxemburg:
02 273 02105
A question can also be posted via the Ask a Question button on the Ask Travelport website.
Page 12 of 101
WORLDSPAN GO! SCREEN
To access Worldspan Go! you need to go to the website below:
https://gopublic.wspan.com
Worldspan will prompt you to logon using the following window:
The login and the temporary password is created by Worldspan. The user will be than
prompted to change the password for the permanent one.
In case of the lost passwords the agent should use the Lost Password link.
The password will expire after 90 days. The user will then be automatically prompted to
change the password in the ready for use mask. The password policy:
minimum length – 8 characters
case sensitive
must contain at least 1 alpha and 1 numeric character
no more than 2 identical characters in a row
not the same as previous 4 passwords
not the same as login ID
After filling in the required information the Worldspan Reservation System will open.
Page 13 of 101
Before we sine in to the Worldspan Reservation system, the basic screen will be explained:
The header
In the header some options using Worldspan Go! are mentioned:
The function Express can be set „on‟ or „off‟. The Express booking tool helps you to create or
modify reservations without using entries.
The Working Frames are the windows in Worldspan Go! You can make reservations by using
entries. When the characters are green, the windows are active. There are 10 windows, they
will always show on the left side of your desktop. Although you can work in more windows at
the same time, you will always work in one reservation.
Under My Script you will find a list of all possible scripts. Scripts can be especially useful
when you have to follow a certain procedure. They will be shown on the right side of your
desktop.
Favorite websites, but also scripts and Worldspan entries can be added to My Links. They will
be shown on the right side of your desktop.
With Size the width of the screen can be changed.
Under Script Index you will find a list of all possible scripts. Scripts can be especially useful
when you have to follow a certain procedure. They will be shown on the right side of your
desktop.
Tools allow you to change your settings, display a calendar. Also your keyboard mapping is
shown here. In Worldspan some symbols are often used, these symbols can be put under
keys that will not be used in Worldspan otherwise. They will be shown on the right side of your
desktop.
Logout is used to logout Worldspan at the end of the session.
Page 14 of 101
KEYBOARD
The standard Worldspan Go! Settings on a QWERTY keyboard are as below:
Key
Symbol
Explanation
Esc
>
Start of Message
=
*
Display
[
@
Change
;
$
Used in different situations
,
#
And or plus

Depending on the settings other keys might be shortcut entries.
Function Key
Entry
F1
Explanation
Internet Explorer Help
F2
XI
Cancel Itinerary
F3
0A
Add ARNK
F4
Clear screen
F5
Input recall – last 50 entries
F6
Today‟s date
F7
Scroll through reservation windows
F8
Move between screens
F9
Clear active window
F10
E
End transaction
F11
MU
Move up
F12
MD
Move down
Page 15 of 101
SINE IN – SINE OUT - EMULATION
HELP: SINE
SCRIPTS: MISC / SINE IN - SINE OUT
Before working with Worldspan, you need to sine in to the system. This can be done in one of the
windows.
Sine-in to Worldspan:
Example:
BSI$0000AA/GS
Duty Code
Mandatory Slash
Agent Sine
Unique User Code (4 digits)
All Work Areas (A = only work area A)
Function Identifier
Duty codes:
GS - General Sales
Sine in to one area only
Sine in to ALL areas (A,B,C,D,E,F)
Sine out of active work area
Sine out of all areas
Sine out of a specific area
FA – Fares Agent
BSIA0000AA/GS
BSI$0000AA/GS
BSO
BSO$
BSO$F
Everything after the $ is your personal sine-in and is different for everyone. Your sine in is created,
either by a senior colleague or by the Worldspan Service Desk. Often initials are used.
Output:

You can sine in only once! If you are not sure if you are still signed on, just enter an entry, if
the response is ‘sign in’, you have to enter your BSI entry again.
Before closing Worldspan, you need to sign out. To entry to sign out of all work areas is:
Entry : BSO$
Output :

If you have not worked for a while Worldspan might ask you for your password, to re-activate
the website.
Page 16 of 101
Emulation:
Emulation provides a method for a Worldspan Travel Agency location to temporarily become „another‟
Worldspan Travel Agency. Often bigger Travel Agents have more than one SID, and / or bridge
agreements have been established. In these situations it is possible to emulate after sign-on to the
other SIDs.
Emulate to SID XBL
Emulate to IATA number 9912345
Deactivate Emulation
4@EXBL
4@E9912345
4@EOFF
Page 17 of 101
WORK AREAS
Each sine in provides six available work areas. (ABCDEF) Each work area can handle one booking
file at the time.
So do not get confused:
There are 10 Windows. When you switch to another window, the active reservation remains.
There are 6 Work Areas. When you switch to another Work Area, you can work in another
(new or existing) reservation.
Move from area A to area F
Move between work areas
BF
BA, BB, BC etc
The entry to display a table showing Work Area activity:
B$
Work Area Display
Working Area C is active. All other work areas are suspended.
Working Area A has a reservation that has not been closed.
Working Area B has a closed reservation. Both the passenger name and the reservation
number (PNR) are shown.
Display a summary of the agent sine in:
KGB
Area C is active
1P stands for Worldspan.
ADDR number is the number of the Ticket Printer
XBL is Subscriber Identification Code
IATA is IATA number
The system is online.
Page 18 of 101
GLOBAL REFERENCE SYSTEM - HELP - INFO
The Global Reference System (GRS) contains information on Travel Suppliers, Formats and
Enhancements. Also daily briefings are to be found in the GRS.
The information is kept up to date by either Worldspan or the travel suppliers. Be careful when using
information from travel suppliers, most vendors do have their own webpages with all the information
needed for the Travel Agent.
The links to suppliers can be found on www.benelux.travelportservices.com.
GLOBAL REFERENCE SYSTEM (GRS)
WORLDSPAN Daily Briefing
WORLDSPAN country information page AMS
Carrier addresses AMS
HELP: GRS
SCRIPTS: MISC – GDAY BRIEFING
GDAY17OCT
G/EUR/AMS
G/EUR/AMS/*XX
Weather information
HELP: WEATHER
SCRIPTS: MISC / WEATHER
Weather by City Code
Weather by City Name
Current weather at airport (must use airport codes)
GWEA LON
GWEA LONDON
FWV CDG
Supplier information pages
Airline Information Pages (e.g. Air France)
Hotel Information Pages
Car Information Pages
G/AIR/AF0
G/HTL/SIQ
G/CAR/ZEZ
HELP
HELP: HELP
Help is the online reference system providing examples of entries and formats. To access Help enter
one of the following:
Letter – The first alpha character entered displays the index for subjects beginning with a
specified letter. E.g. Help P.
Keyword – By using a keyword you can find entries about this subject. E.g HELP PHONE.
Entry – References can be found by using (part of) an entry. E.g. HELP 9
Example:
HELP P
HELP PHONE
HELP 9
(letter, shows index for P)
(keyword)
(entry)
Page 19 of 101
Applicable Help pages will be shown just below the chapter header.
INFO
INFO: INFO
Info gives you detailed information about entries, formats and subjects. Again, you can request the
information by Letter, Keyword or (part of) Entry. So, if you displace HELP by INFO you will get the
explanation instead of the entries.
By using the Tab button you can move your cursor behind one of the left brackets. Press enter and
the information will appear.
GRS continuation entries/scrolling
HELP: SCROLL
You can scroll through a document consisting of one page, using the entries below.
Move down
Move down specific number of lines
Move bottom
Move up
Move up a specific number of lines
Move top
MD or F12
MD3
MB
MU or F11
MU5
MT
If a document has more pages (often with travel suppliers) use the entries below.
Go forward (go to the next page)
Go backward
Move to a different page within a subject
Redisplay last GRS page
GF
GB
G/P3
GR
Page 20 of 101
SCRIPTS
In the Script Index you will find a list of all possible scripts. Scripts can be especially useful when you
have to follow a certain procedure. The scripts you van use will also be mentioned just below the
chapter header or above the different paragraphs.
When you click on the script index, the following screen appears:
The different tabs show the available scripts.
Specials are special ads.
Book gives you a list with scripts used to book flights, cars, hotels etc, but also to book seats.
With Price the PNR can be priced, both automatically as manually.
The tab PNR has a vast list of possibilities. Basically everything what has to do with a PNR can
be done through scripts: basic PNR fields as adding names, optional fields, e.g. adding OSI‟s
or Remarks. There is also a PNR creation tool that helps you to add all the mandatory
elements to a PNR.
Under Miscellaneous you will find other scripts, e.g. about queues, past date booking files etc.
Custom can hold scripts which are especially created for your office or company.
Page 21 of 101
BOOKING FILE
A Worldspan Booking File always consists of four mandatory fields. If not all fields are present, the
Booking File cannot be closed or saved.
Most entries to add information to a Booking File start with a number.
Mandatory fields:
Itinerary
Name Field
Phone Field
Ticketing Field
9
7
Beside the mandatory fields, optional fields can be applicable.
Optional fields:

Email address
Form of Payment Field
General Remarks
Unique Remarks
Commission
Itinerary Remarks
Mileage Membership Field
Service Information
Seats
Fares
55$
5
5.
5-CM
5RM3
3
4
4
The fields may be entered in any order. There are many more optional field.
First we will start with the Itinerary, but before an journey can be booked the following subjects need
to be explained:
How to find codes of airports, airlines, etc.
How to request an availability and timetable.
Page 22 of 101
ENCODE - DECODE
HELP: ENCODE, DECODE
SCRIPTS: BOOK – ENCODE/DECODE – GO!
Encode /Decode translates hundreds of industry codes such as city, airport and airline codes. In this
chapter we will also look at country codes, equipment codes and airline alliances.
City Encode Sydney:
In this case there are two cities with the name Sydney. One in the state Nova Scotia in Canada and
one in New South Wales in Australia. Be careful to pick the right one. Numerous mistakes have been
made in the past.
If a city has multiple transport hubs, those can have other 3-letter codes. In this case, Sydney Australia has got multiple airports, each with its own code.
Normally the country of the city is mentioned. In case the city lies in the United States, only the state
is mentioned. E.G.
ENCODE
AIRLINE
CITY/AIRPORT
KAC/AIR FRANCE
KC/MALAGA
KC/MAL
KC/MA* (* = wildcard)
DECODE
KAD/BA
KD/AGP
KAD/050 (Airline Industry Number)
Page 23 of 101
Country codes
HELP 4C*
SCRIPTS: BOOK – ENCODE/DECODE – GO!
Countries do have two letter-codes. They can also be found using the script. Worldspan also provides
you with the currency code of the country.
Display an alphabetical list of Country and Currency codes
Display all Country codes starting with T.
Display Country Code by Country Name

4C*
4C*T
4C*TURKEY
When you use the full Country name, the exchange rate with your local currency is also given.
Equipment
HELP EQP
In an availability display Aircraft types are shown. If passengers want to know the type of aircraft on
their journey, those codes can be decoded. Of course an airline can always change the type of
aircraft without notifying the passenger.
Decode Aircraft Equipment
XXX is 3 letter aircraft code in availability
HELPEQPXXX
Airline alliance table
HELP ALLIANCE
At the moment there are three worldwide alliances in the airline industry. An alliance is basically a
marketing agreement between a group of airlines. Depending on the conditions of your fare, you
might be able to use carriers in the alliance for the same fare as the carrier you picked the fare from.
They also often do have code share agreements.
Display airline alliance table
KAL-/XX
(XX = alliance code)
List One World Alliance members
List Skyteam Alliance members
List Star Alliance members
KAL-/*O
KAL-/*S
KAL-/*A
Page 24 of 101
NEUTRAL AVAILABILITY
HELP: AVAIL, ACONT, A/R
SCRIPTS: BOOK – AIR BOOKING – GO!
LOGICS:
Worldspan displays flight availability in a specific order by default:
1. Non-stop flights
2. Direct flights
3. Connections
(AB)
(AB/BC)
(AB
BC)
BASIC AVAILABILITY DISPLAY:
Entry: A4SEPBRUOSL
HEADER LINE:
Date - day of the week – starting time after midnight – city pair.
The Asterisks ( ** ** ) are used in case of from, to or between cities in the USA and stand for time
zones. Example:
ET
PT
CT
MT
HT
AT
Eastern Time
Pacific Time
Central Time
Mountain Time
Hawaiian Time
Alaskan Time
At the right top of an availability screen the words END or TOP may appear. Worldspan automatically
sorts between nonstop/directs flights and connecting flights.
END tells you there are no more direct or nonstop flights, when you move down.
TOP tells you, when you move up, there are no more connecting flights.
Page 25 of 101
AVAILABILITY DISPLAY:
1.
1 2 3
4
5
6
7
8 910
Alliance to which the airline belongs. In case of a connection is the alliance indicator only
mentioned when all flights are carried out by the same alliance.
2.
Access Plus indicator. This indicator gives you information about the data traffic between
the airline and Worldspan. There are three situations:
#
Airline Source
$
Direct Sell and Direct Access
*
Direct Access
They difference between the indicators will be explained later.
3.
Carrier and Flight Number
4.
Classes and number of seats available
Seats:
1 – 9  number of seats at least still available in a specific class.
0
 waitlisted. Can still be booked, but will not be confirmed right away.
.
 closed, not available anymore.
Classes:
Depending on your settings Worldspan shows a maximum of 8 or 24 classes.
An availability starts with the First Class, followed by Business Class and Economy Class
First Class
 booking classes F, P, A
Business Class  booking classes J, C, D, I and Z
Economy Class  all other booking classes

Sometimes airlines use other booking classes.
5.
City-pair, origin and destination of the flight.
6.
Departure and arrival time. Always in local time.
7.
Code-share flight. An asterisk ( * ) tells you the flight is marketed by this airline, but
operated by another airline. Look at line 1 and two in the display below. LX is the
marketing airline. On line 2, you see the same flight again, but not as a code share. In this
case you can safely tell the customer that he will be in an aircraft of SN Brussels Airlines.
8.
Equipment type.
9.
Number of en-route stops.
10.
Electronic ticketing available for this carrier. Since 1 June 2008 Travel Agents can only
issue E-tickets.
Page 26 of 101
AVAILABILITY OPTIONS:
Worldspan builds neutral availability displays to view and book up to 331 days in advance of travel.
Many different options are possible to specify your neutral availability request. More options can be
found under the Help pages or on the Worldspan website: www.benelux.travelportservices.com
A22DECAMSSIN-BA Availability for specified carrier (max.3). At least part of the journey will be flown
by the requested carrier.
In this case the second line tells you, you can also leave from ZYA and go to XSP.
ZYA is Amsterdam Central Station, XSP an alternative Singapore Airport.
The earliest departure is at 7 o‟clock, However in that case, you first fly to London Gatwick, then you
need to take a train, tube, bus or taxi to London Heathrow before continuing to Singapore.
In all cases you arrive in Singapore one day after departure.
-1
#1
#2
Arrival is day before departure.
Arrival is day after departure.
Arrival is 2 days after departure.
Many more options are available, some are shown below. See also the Help pages.
Availability for today
Availability for today after 7 PM
All airports under specific city codes
Availability with city pair, with date and time
Availability with airline and earliest departure
Specific airport, time and airline
Specific multiple airlines (maximum 3)
Specific time, connecting city and airline
Specific airline; direct and non-stop
Specific class (maximum 3)
Search forward 7 days, specific airline and class
Search backward 7 days, specific airline and class
AROMLOS
ALISBCN7P
A12JUNLONLAX
A25APRLAXPAR1600
A22SEPBRULON-BA/E10A
A12JUNCDGLHR1000-BD
A16JUNSTLHNL-NW-DL-UA
A14JUNMANSIN2P/FRA-LH
A9AUGPITATL9A-UA/D
A23NOVSHAPEK*C*K*N
AS#21NOVSTORIO-DL*H
AS-21NOVSTORIO-DL*H
Page 27 of 101
AVAILABILITY CONTINUATION ENTRIES:
After an availability entry it is not possible to use MD (F12) or MU (F11).
Availability down
Availability up
Availability for tomorrow
Availability for yesterday
Redisplay last availability
Redisplay original availability
Availability with elapsed flying time
Display according to arrival time
Display according to departure time
AD
AU
AT
AY
A*
AO
AE
A*AT
A*DT
Alternate time
Alternate date
Earliest departure
A1600 or A4P
A6SEP
A/E10A or A/E1000
Return journey (same day)
Return 7 days later
Specific return date
Specific return date with time
A/R
A/R7D
A/R12SEP
A/R15NOV1800 or A/R15NOV6P
Specific airline
All airlines
Exclude carrier
Exclude carriers (maximum 3)
A-BA
A-YY
A/XASN
A/XAKL-CO
Specify connecting city
A/LAX
Change arrival airport
Change departure airport
Change to Direct Access
A@ABRU
A@DBHX
A@AI
Depending on the settings of your system, you might see only 8 classes at the time. In this case.
On the first line you see only 7 available classes.
On the second line you see 8 available classes, but the minus ( - ) behind AMSBCN tells you
there are more classes available.
On the last line, there are 8 classes visible. Since there is no minus ( - ) behind the city-pair,
there are no more available classes.
END tells you there are no more nonstop or direct flights.
Display additional classes, screen 1
AC1
AC2
AC3
Page 28 of 101
EXERCISES:
Use Help Pages
Find the entry for an availability from
Amsterdam to Sydney for 8 June via Singapore.
ENTRY
Use Help Pages
Find the entry for an availability by journey time
from Brussels to Taipei for 12 January.
ENTRY
Use Help Pages
Amsterdam to Johannesburg for 28 October
with all airlines, except KLM.
ENTRY
Use Help Pages
Find the entry for an availability for 22
December from Brussels to Rome for
departures after precisely 2PM.
ENTRY
Use Help Pages
Find the entry for a first available direct flight
starting tomorrow, London to Miami, flying BA,
with two seats in L-class available.
ENTRY
Use Help Pages
Amsterdam to Auckland for 18 May, flying with
Skyteam only.
ENTRY
Use Help Pages
Find the entry for an availability by arrival from
Brussels to New York for 29 April.
ENTRY
Page 29 of 101
HOST CARRIER AND ACCESS PLUS
HELP: AP, APAIR
HOST CARRIER:
Northwest Airlines has originally developed PARS as its own reservation system. Later Worldspan
developed from PARS as a reservation system for all airlines. Since the core of Worldspan is still with
Northwest Airlines, this airline is a host airline. Worldspan is still identified as 1P, which originally
stands for PARS. A ( # ) preceding the airline code is placed in the availability.
No ($) is added to the flight segment when the seat is sold as the seat is automatically
guaranteed.
ACCESSPLUS:
AccessPlus is the communications package between Vendors (e.g. airlines, cars, hotels) and
Worldspan. There is a two-way communications line to ensure up-to-date availability and a quick
reservation response. The AccesPlus indicator is shown in the availability.
AccessPlus
Indicator
There are three levels:
Airline Source
Direct Sell
Direct Access
(#)
($)
(*)
If an airline does not have an AccessPlus agreement with Worldspan it is a:
Regular Participant
Page 30 of 101
There are three levels:
AIRLINE SOURCE
(#)
Airline Source ensures up-to-date seat availability since you are actually working in the
database of the airline, using Worldspan entries. AccessPlus entries are not required. A (#)
is placed in the availability display. After reservation a ( $ ) is added to the flight segment
indicating a guaranteed seat.
DIRECT SELL
($)
Direct Sell is the capability of simultaneously selling space in an AccessPLUS participant's
system while viewing a Worldspan availability screen. Immediately after booking the flight is
yours. AccessPlus entries are not required. A ($) is placed in the availability display. After
reservaton a ($) is appended to the flight segment indicating a guaranteed seat.
DIRECT ACCESS
(*)
Direct Access provides the capability to access information from the database of a vendor
and displaying it in Worldspan. This feature provides up-to-date last seat availability.
AccessPlus entries are required. A (*) is placed in the availability display. After reservation a
(*) is appended to the flight segment indicating a guaranteed seat.
If an airline does not have an AccessPlus agreement with Worldspan it is a:
REGULAR PARTICIPANT
Worldspan accesses the airline database when the booking is „ended‟, i.e. after End
Transaction. However, the airline can reject the booking within 12 hours of it receiving it.
AccessPlus entries are not possible.


Do not confirm the reservation to the passenger until the 12 hours have elapsed!
If travel is within 48 hours, contact the Worldspan Helpdesk for assistance
Page 31 of 101
ACCESSPLUS AVAILABILITY ENTRIES:
AccessPlus entries are used to get Direct Access to the airline database.
Basic AccessPlus Entry:

The change symbol ( @ ) either side of the 2-letter carrier code at the beginning.
Availability (time MUST be included, 12 or 24-hr clock)


@TP@A10SEPLISLHR0700
The header tells you are in the system of TAP Air Portugal.
The availability starts with line 11.
AccessPlus Continuation Entries:
 The change symbol ( @ ) is required in front of the entry. The airline code may be omitted.
Display Direct Access additional availability
Return availability
Redisplay last Direct Access availability
@AD
@A/R20APR1300
@A*
Direct Access from Worldspan availability by airline
Direct Access from Worldspan availability by line number
A@AI
A@2
Display additional schedules (Move Down)
Display previous schedules (Move Up)
@MD
@MU
Page 32 of 101
SCHEDULES
HELP: SCHEDULES
Worldspan offers the opportunity to display schedules of the week operation for all direct or
connecting flights. Schedules or especially useful in case of limited flights to destinations.
Direct and nonstop flights only:
Basic entry, assumes current date
With specific airline
With date and time
SBRUAMS
SLONSIN-SQ
S10OCTAMSFRA1600
Including connecting flights:
Without specific carrier, 30 days period
With specific date and carrier
S#10SEPDXBLHR1400
S@10OCTMILBCN-AZ
Display schedule for 30 days forward
Schedule Down
Schedule Up
Change date and time
Redisplay schedules
S30D
SD
SU
S23AUG1900
S*
SQ317 flies everyday from LHR to SIN departure 1155, arrival 0745 next day, equipment type is 388
(HELPEQP388 = Airbus 380). Meals in both business class as economy class are not specified.
There are no en-route stops. The schedule is applicable between 26 June and 24 October.
SQ319 flies every day, except day 3 and 4 (Wednesday and Thursday), in this case with a
Boeing777.
Exercise:
Use Help Pages
Find the entry for a return schedule?
ENTRY
Page 33 of 101
Flight Service Information
HELP V*, V$, VTT*
SCRPT: MISC - FLIGHT DETAILS
It is possible to request Flight Information (FLIFO) for specific flights.
From availability
View accumulated trip time, specific segments
View specific flight number
From a PNR (up to a maximum of 8 segments)
Single itinerary segment
V$1
VTT*1-3
V*EK2/21SEPLHRDXB
V*
V**3
TR stands for Terminal.
Calculating time difference
Check local time in city
Check local times in multiple cities
Check specific time in multiple cities
Check specific time in multiple cities (12hr clock)
HELP KCD
KCD*JNB
KCD*LON/JNB
KCD*1700PAR/JNB
KCD*6PLAX/JNB
Page 34 of 101
MINIMUM CONNECTING TIME
HELP: KEC, VCT*
The Minimum Connecting Time (MCT) is the minimum time needed according to the airport to change
from one flight to another. If a passenger for example is elderly, it might be prudent to allow more time
for connections. Let‟s have a look at the MCT at Rome:
KEC*ROM
Rome has two airports, Fiumicino (FCO) and Ciampino (CIA), XRJ is a railway station.
DD
Domestic – Domestic
DI
Domestic – International
ID
International – Domestic
II
International – International
If we fly from AMS to FCO and continue to NAP, we need to check the ID – box for FCO and see we
need at least 60 minutes.
If we fly from AMS to FCO and continue from CIA to NAP, you need at least 150 minutes (2:30
hours).
Optional entries:
Multi-Airport City
For Specific Airline
Domestic To International
International to Domestic
Online Connection
Interline Connection
Terminal Information
View MCT for specific segments
View MCT from availability display
KEC*NYC
KEC*MSP-NW
KEC*JFK-DL*DI
KEC*ORD-NW*ID
KEC*ATL-DL-DL
KEC*FRA-LH-AF
KEC*T-LHR
VCT*1-3
VCT$4
Page 35 of 101
SELL
HELP: 0AVAIL, 0MAN, 0A, WAITLIST

Maximum 9 seats in 1 booking file (more than 9 seats = group - see later)
SELL TYPES
1.
SELL FROM AVAILABILITY
Sell a single segment
Sell connecting flights, same class of service
Sell connecting flights, different classes
2.
MANUAL SELL
Manually sell flight, normally used for groups
3.
02Y1
02Y1*
01Q1K2
0DL141M10FEBBRUJFKNN15
Need 3 seats on flight DL 141 in M class
on 10 February from BRU to JFK
PASSIVE SELL
Passive segments can be used when the reservation has been made in another system.
Normally this is only for ticketing reasons.
HK segment with agent name
Manual sell holding confirmed segment with
agent sine
4.
01Y2@HK–UABILL
-DL29
MEMO SEGMENTS
Memo segments or MK segments are passive segments normally used to represent a block or
group PNR in another airline system. A memo segment can be issued, but before issuance of
the ticket all information needs to compared with the active PNR. Never mix memo segments
and active segments of the same carrier in one PNR. All additionally information needs to be
added by the owner of the active PNR.
From availability
Sell connections as MK
Manually sell flight

01Y1@MK
01Y1*@MK
0EK18Y23JANMANDXBMK12
Never ‘XI’ a passive segment. This will generate a cancellation message to the airline
and will cancel the live booking! A passive segment should be removed using the
status XK. E.g.: .1XK
Page 36 of 101
5.
SURFACE SEGMENT
To create an ARNK segment surface segment
Insert surface segment after segment 2
6.
0A or F3 Key
/2/0A
OPEN SEGMENTS
Basic entry with date
Without dates
0SQOPENY15MARSINSYDPS1
0TGOPENYBKKPERPS1
Use the expiration date of the segment as it will be printed in the NVA box of the
ticket
7.
WAITLISTED SEGMENTS
Interactive waitlist directly will place names on an airline waitlist when applicable. This allows
the agent to respond to the customer immediately regarding seat availability.
Waitlist a single segment from line 1
Waitlist multiple segments same class
Manually sell flight on waitlist (for groups)

8.
0L1Q1
0L1Y3*
0BA478Y23MAYLHRBCNLL12
If a carrier responds to the sell entry with message 0 AVAIL/WL CLOSED, there is no
further action that can be taken.
RETENTION SEGMENTS
Normally, after the last flights are flown, the reservation disappears from Worldspan. With
retention segments remain active in the system. Retention segments are no real segments.
Prints on the itinerary and on My Trip and More
TNZZMK1AIR15JAN/AN-RETENTION
(Date can be up to 331 days in the future)
Does not print on the itinerary or on
My Trip and More
TNZZMK1ACC15JAN/AN-RETENTION
(Date can be up to 331 days in the future)

In case of two passengers change MK1 to MK2.
A Journey with an ARNK segment ( 2 ), two Open segments ( 4 – 5 ), a Code-share Flight ( 6 )
and a retention segment ( 8 ).
Page 37 of 101
CANCEL/MODIFY FLIGHT SEGMENTS
HELP: CANCEL, XA
Cancel single segment
Cancel multiple segments
Cancel range of consecutive segments
Cancel entire itinerary
Cancel air segments only
X1
X2/5
X2-7
XI
XA
Cancel and re-book class to M for segment 2
Cancel and re-book date for segment 3
Cancel and re-book date for AIR segments only
Cancel and re-book class Q for AIR segments only
Cancel and re-book specific segments to a specific class
X2#0/M
X3#0/10AUG
XA#0/12JUN
XA#0/Q
X1/2/4#0/F


It must be ensured that guarantees have been received on the rebooked flights.
If the new flight is not available, WORLDSPAN will return a message to indicate that the
original flight has been held.
INSERT AFTER SEGMENT
HELP: /
It is possible to change the order of the PNR. Normally this is only needed in case of an ARNK added
afterwards, or in case of multiple Open Segments without a date.
Insert after segment zero
Insert segment 5 after segment 2
Insert and sell from availability
Insert segment 4 and 5 after segments 1
Insert ARNK segment after segment 3
/0
/2S5
/2/01Y2
/1S4/5
/3/0A
Page 38 of 101
NAME FIELD
HELP: NAME, –, PTC, -@
SCRIPT:PNR – NAME or PNR – PNR CREATION
A name consists of minimum 2 and maximum 69 characters. When a name has more than 29
characters, not all characters might be shown on the ticket. A PNR can have a maximum of 255
names, above 9 though, it is considered a group. Airlines often ask for First Names nowadays.
Basic Entries:
Single name
Multiple passengers, same surname
Two different surnames
-SCHELLAERT/ALAINMR
-LEGRAND/JEANMR/JOLIEMRS
-DELABIE/LUCMR#-WIT/KIMMRS
Specific Passenger Type Codes (PTC):
Single name with PTC (child)
Multiple names with PTCs
Child including date of birth
Single name with PTC (infant)
Infant with date of birth.
Single name with PTC (senior citizen)
Name Remark

-DEJONG/JULIANMSTR*C07
-SMID/ALAINMR/ANNMISS*ADT/C11
-DENIJS/LENAMISS@23OCT05@*C04
-JONES/PAULMSTR*INF
-FAVRE/SARAHMRS @12JAN09@*INF
-DEBIE/WIMMR*SRC
-VELDHUIS/CELIAMRS@VIP@
Passenger Type Codes (except INF) do not generate messages for the airlines.
Look at the reservation below:
Five persons are booked in four different Name fields.
Exercise:
Use Help Pages
Find the entry for a list with Passenger Type Codes.
ENTRY
Page 39 of 101
Name Change
Change surname, single name field PNR.
Change first name for passenger 2.2.
Change PTC, for name 2.1
Change first name and PTC, name 1.1

-@VINK/ROBMR
[email protected]/ROGERMR
[email protected]*SRC
[email protected]/MARIEMRS*LBR
Always contact the airline before changing the name in a confirmed booking. Passenger Type
Codes can be changed at all times, they are not part of the name.
Delete Name:
Delete name 2.3
Delete entire name field 1
[email protected]
-1@
Display:
Display all the names in the active Booking File
Display the complete Record
*N
*R
Page 40 of 101
PHONE FIELD
HELP PHONE, 9
SCRIPT:PNR – PHONE or PNR – PNR CREATION
First phone field has to hold the agency‟s phone number, as only the first phone number will be sent
to the airline(s).
Basic Entries:
First phone field  Agency Phone Field
Business Phone
Home Phone
Home and business phone
Phone type unknown
9-BETTY-T
9*32 2 08892511-B
9*31 20 6350770-H
9*31 20 6201715-H/31 75 6350770-B
9*31 20 6721470-P
Display:
Display all the phones and names in the active PNR
Display the complete Record
*N
*R
Change Phone Number:
Modify 2nd phone item
92@*0161 652-5699-B
Delete Phone Number:
Delete single phone item
Delete range of phone items
92@
91-3@
Page 41 of 101
TICKETING FIELD
HELP 7
SCRIPTS: PNR- TICKETING FIELD or PNR CREATION
The Ticketing Field is used to add information about the ticketing date. Often airlines allow a certain
period to issue the tickets, e.g. three days. With the ticketing field entries the booking pops up in your
queue on the date set in the Ticketing Field.
The price of the ticket (fare and taxes) is not guaranteed until the issuance of the ticket.
Basic Entries:
Ticketed or to be ticketed after closure of PNR
Ticket at Will (awaiting ticketing)
Ticket at Will with validating carrier KL
Option date
Ticket option date with follow up action
7T/
7TAW/00/05NOV
7TAW/00/05NOV-CKL
7TAX/00/12JAN
7TAX/00/25FEB//CFM.WITH.PAX.
Change Ticketing Field:
Change ticketing field
7@TAW/01/26FEB
Delete Ticketing Field:
Delete ticketing field

7@
TAW drops to Queue 9, and TAX drops to Queue 8. The /00/ is the category where the PNR
drops. Each agent can have his own Queue Category. Categories need to be activated before
use.
Page 42 of 101
END TRANSACTION
HELP END
SCRIPTS: PNR – END PNR or PNR CREATION
A Worldspan reservation number will be added to the Booking File after the first closure.
All mandatory elements need to be added to the Booking.
This PNR will always remain the same, even if you change the Booking.
Basic Entries:
End transaction
E
Look at the response below:
Worldspan saves all information and closes the PNR. At the end of the line we see the Worldspan
Reservation Number.
End transaction and Redisplay the PNR.

Closes the BF and reactivates it. The BF will be redisplayed with the Worldspan booking file
number (Worldspan Record Locator) in the upper left corner.
End transaction, update and redisplay PNR.

EWR
Updates the flight segments of the PNR if applicable.
E.g. in case of a time change of the flights the so-called Status-code of the flight is
changed from HK to TK by the airline. With the entry above you confirm that you
have seen the change of the flight schedule and accepted it.

ER
EWGR
Updates the flight segments and the service requests of the PNR if applicable.
E.g. in case of a time change of the flights the so-called Status-code of the flight is
changed from HK to TK by the airline. With the entry above you confirm that you
have seen the change of the flight schedule and accepted it.
E.g. in case of a meal request the so-called Status-code of the meal request is
changed from PN to KK by the airline. This status-code tells you the meal is
confirmed. With the entry above you confirm that you have seen the change of the
status-code and accepted it.
Page 43 of 101
IGNORE
HELP IGNORE
I
IR
Ignore
 New BF (not yet closed):
Everything will be cancelled.
 Retrieved BF (closed BF):
The booking file will be deactivated.
 Retrieved and modified BF:
The last modification(s) will be cancelled
Ignore and Retrieve
 New BF (not yet closed):
Everything will be cancelled
 Retrieved BF (closed BF):
Refresh status of the Booking File (awaiting DR)
 Deactivates last modification(s) and redisplays original BF.
Page 44 of 101
RESERVATION NUMBER
HELP: *DR
After making a reservation there are normally two reservation numbers returned by Worldspan:
Worldspan Reservation Number, consisting of 6 characters. 1P stands for Worldspan.
Direct Response. The Direct Response is a reply from the airline, telling you the booking has
been acknowledged. Included in the Direct Response are the airline‟s record locator (5 or 6
characters), the airline code or reservation system code, flight number and city pair. It is
mandatory for an Airline Source and Direct Sell participant to participate in Direct Response.
It is optional for the other airline participants.
If the booking is cancelled, the Direct Response is also cancelled and can only be found in the
History.

No Direct Response is returned to the Worldspan booking of a Host carrier (NW), as
the Worldspan locator is the Northwest Airlines locator number.
View All record locators
*DR
Airline or Reservation System
Record
Locator
Page 45 of 101
MARRIED SEGMENTS
Married segments are joined segments that can only be sold together. In the example below you can
see segment 3 and 4 are joined together. If you try to cancel one of the segments, the vendor, IB, will
not allow it. It is however possible to change the date of one of these segments.
Page 46 of 101
BOOKING FILE RETRIEVAL
HELP: *PNR*
SCRIPTS: PNR - DISPLAY PNR
Basic Entries:
Retrieve PNR by:
Record Locator
Surname
Surname and date
Full name and date
First 2 letters of surname, using a wildcard
Surname for all branches
Surname for specific bridge location
Surname for multiple bridge locations
*YZN42E
*-DEKOSTER
*-SHAFFY#21APR
*-SINGH/LAXMIMISS#13JUL
*-KE*
*B-LAHAYE
*A4L-CEULEMANS
*A4L/Z2T-DEBRABANDERE
Redisplay name list
Display second PNR from list
*L
*2 (or use Tab to move behind right
bracket)
Display portions of PNR:
Display record
Display itinerary only
Display name
Display phone and name
*R
*I
*N
*P
Type of PNR
In this case passengers with the surname Veldhuis has been looked for. There are 14 items on the
list, 5 are shown here.
The first PNR has 2 passengers with a Name Change, indicated by the N.
The second and third PNR do have active air segments.
The last two PNR are cancelled, indicated by the X.
Other PNR indicators are:
Non-air PNR
Corporate PNR
Flown PNR
-
*
C
F
Page 47 of 101
OPTIONAL FIELDS
With the Optional Fields you can add lots of extra information to the PNR. This will help you to work
orderly and to categorize information. This is not a complete list of optional fields.
General Remarks
5

Notes for internal use.
Unique Remarks
5.

Notes for internal use.
Itinerary Remark
5RM-

Notes on passenger itinerary.
Email addresses
5-MTT and 5MTA

Email addresses.
Form of Payment
5$

How will the ticket be paid?
Commission
5-CM

Commission for ticketing
Tour-code
5-IT

Contract code.
Service Information
3S..

Special Service Requests: e.g. special
meals.
Other Service Information
3OSI

Service Information about a passenger.
Mileage Membership
3SSRFQTV

Frequent Flyer Information.
Manual Requests
3SSR

Direct messages to / from an airline.
Seats
4RA or 4RS

Reservations or requests for specific
seats.
Itinerary Remarks
necessary‟.
RI.

Remarks on Itinerary as: „Visa may be
Page 48 of 101
REMARKS
Remarks are used for additional information to the PNR.
Unlimited number of remarks are allowed, maximum 69 characters per line.
Are not sent to the airlines.
Are not sent to the history, except 5.Z remarks.
Are not printed on the client's itinerary, except for 5RM- itinerary remarks.
GENERAL REMARKS
HELP: GENRMKS, 5RMK
SCRIPTS: PNR – GENERAL REMARKS
General remarks are normally used to put all information concerning the reservation in the PNR. E.g.
a passenger has asked for a change of flight. You change the flight and add a general remark to the
PNR which passenger asked you to do so. Since the remarks are only for office use, remarks can be
in your own language. You can enter unlimited general remarks into the PNR, using the 5 field (min 2
/ max 69 characters)
Example of general remark
Example of adding multiple remarks
Modify remark
5 PAX REQUIRES BROCHURES
5 ADVSD PAX FARE NON REF#5 BUT
CAN CHANGE FOR FEE GBP50.00
52@PSGR RCFM 21JUN
Delete remark
Delete range of remarks
52@
51-2@
Display general remarks
*M

Use F6 button to add today‟s date to the remarks.
Page 49 of 101
UNIQUE REMARKS
HELP: UNIQUERMK, 5.
Historical remark (recorded in PNR history)
Car remark
5.ZPSGR DECLINED B FARE
5.CCAR CANCEL NO. 4578A
Change unique remark
5.C1@NEW MESSAGE
Delete 2nd unique remark
5.Z2@
Display unique remarks
*U
ITINERARY REMARKS
HELP: ITINRMK, 5RM-
Creates remarks in a PNR which will print on itinerary documents.
Itinerary remark
Segment associated itinerary remark
Name associated
5RM-WISH YOU A PLEASANT FLIGHT
5S4*RM-FLIGHT WILL CALL BANGKOK
5N1.2*RM-INFORM CUSTOMS ABOUT
MEDICINS
Change itinerary remark
52@RM-NEW MESSAGE
Delete 2nd itinerary remark
52@
Display itinerary remarks
*ML
Page 50 of 101
EMAIL ADDRESSES
HELP: EMAIL RMK
SCRIPTS: PNR - CUSTOM ITINERARY
Add client email address
5-MTT*[email protected]
Approx 3 minutes after End Transaction, an email is sent to this email address with a link to „My Trip
And More‟.
Add additional address for name field
Item 2.1
5-MTAN2.1*[email protected]
With My Trip and More travelers can view their travel itinerary online.
There are two possibilities to retrieve the latest reservation data on the internet.
If an email has been send from Worldspan, the client will receive a „link‟ to My Trip an More.
Start up My Trip and More and add the passenger name and PNR manually.
The website is: WWW.MYTRIPANDMORE.COM
Page 51 of 101
After clicking Sign In the journey for the traveler will be shown. Part is shown below.
Page 52 of 101
Additional information can be found on the subjects below:
Page 53 of 101
FORM OF PAYMENT
HELP: FOPRMK, 5$
Although the Form of Payment is not a mandatory item to close a PNR, it is a mandatory item for
issuing a ticket. The Form of Payment can also be added at the ticketing entry.
Basic Entries:
Form of payment – Agent Non-Ref
Form of payment – Cash
Form of Payment – Miscellaneous – Cash
Form of payment – Credit card with expiration date
5$AN
5$CA
5$MS/FREE FORM
5$CCAX123456789012345P0297
Delete form of payment
5$@
Modify form of payment
5$@#5$CA
Example:
The credit card will be stored in the FOP field of the PNR. The credit card number will be masked for
security reasons.
Failure message:
If you try to add another Form of Payment Worldspan will come up with a failure message.
Page 54 of 101
COMMISSION
HELP: COMMRMK, 5-CM
SCRIPTS: PNR – COMMISSION REMARK
Most airlines do not offer any commission anymore nowadays. But, in case an airline offers
commission on the fare this needs to be added to the PNR. If the commission percentage is not
added to the PNR, the travel agent will not receive any commission at all. The commission can also
be added at the ticketing entry.
Basic entry (percentage amount)
5–CM9
Modify commission
5@–CM11
Delete commission field
5@–CM
TOURCODE AND IT-TICKETING
HELP: TOURCODE, 5-IT
SCRIPTS: PNR – REMARKS MENU
In case of negotiated fares it might be necessary to add a so-called tour code. A tour-code identifies
the contract with the airline. The tour code can also be added at the ticketing entry.
If you only add a tour code, the fare will still print on the ticket. To prevent this you can also add the
IT- modifier.
Add Tour code, basic entry
5-ITITSPA1234
Add Tour code, no fare on the ticket
5-IT2AMS3@IT
Change Tour code
5@-IT1SFO2
Delete Tour code
5@-IT

Today many Tour codes are loaded in Worldspan and are automatically picked up when
quoting a fare.
Page 55 of 101
GENERAL FACTS FIELD, SSR‟s and OSI‟s
The General Facts field is an optional multi item field that contains supplemental information
that cannot be included in other elements of the PNR. The General Facts will be send to the
airline.
GENERAL FACTS
SSR
Special Service Request
OSI
Other Service Information
On Queue in Airline system.
Added to the BF in Airline system.
Demands a reply from the airline.
Mainly used:
- to provide info upon specific request
of the airline (e.g. ticketnumbers)
- to provide additional info on an SSR
request (e.g. UMNR addresses).
- Cross referencing of tickets.
Subjects are restricted to SSRcodes. Depending on the subject
additional information can be added
Free text.
Passenger and/or segment related.
Carrier related.
The optional fields Special Service Request (SSR) and Other Service Information (OSI) allow you to
send messages to the airlines. You can ask for specific meals or inform the airline that the passenger
is on a honeymoon.
SSR:
must be used to send service requests which require action, e.g. a request for a meal.
Four-letter codes are used, and depending on the type of request additional
information can be added. Normally you will receive a reply within minutes.
OSI:
is used to store additional information, which does not require action to be taken by
the airlines. Airlines do not respond. Normally they only see this information at the
flight briefing, normally on the day of departure
Page 56 of 101
SPECIAL SERVICE REQUEST (SSR)
HELP SSR, SSRMEAL, SSRMISC, SSRCHAIR, INFT, CHLD, FQTV
SCRIPTS: PNR – GENERAL FACTS
There are many different SSR‟s. Below an overview of the most frequently used.
If the request is approved the status codes will show as: NN  KK  HK.
Confirmations from the airline will show on Queue 1.
Passenger and segment related.
When a passenger or segment is changed/deleted/divided, the relevant SSR is automatically
cancelled/divided
Add an SSR for a child and baby.
Display SSRs only
*G
MEALS:
Most airlines offer a range of meals on intercontinental flights. On short and medium haul flights
meals often cannot be requested; you will only receive a snack or you can buy a meal.
All segments, all names,
3SAVGML
Multiple segments, all names
3S2/3AVML
Segment range, all names
3S2/ /4KSML
All segments, Specific name
3SAN1.2LSML
Multiple segments, range of names
Special meal with free format information
3S1N1.2SPML/NO NUTS
Range of segments, specific names
3S1//3N1.1-1.2VGML
Under HELP SSRMEAL all meal codes can be found. Most meal codes are valid for all airlines, but
there are also meal codes that are applicable to certain airlines only, or to all but specified airlines.
*
(blank)
/
Additional information is not allowed.
Additional information is allowed, but not mandatory.
Additional information is mandatory.
Page 57 of 101
CHILD AND INFANT SSR:
For infants it is mandatory to add the birth date as a SSR, even if you have added the date of birth in
the name field. The date of birth in the name field only shows in the ticket of the client, but this
information is not sent to the airline.
After adding a baby in a booking, Worldspan will automatically warn you the infant information needs
to be added. If not done, the baby can be refused on the plane.
Error response:
After tabbing behind the bracket HELP INFT will open up. Since you already
added the name and the flights you can start at step 3.
Infant SSR:
Infant without a seat (passenger 3.1), travelling with adult (passenger 1.1)
3SAN1.1INFT-3.1/18SEP09
Infant with a seat (passenger 3.1) with date of birth
3SAN3.1INFT/18SEP09
Child SSR:
For most airlines it is not yet mandatory to add a child SSR.
Passenger 1.2, child, date of birth
3SAN1.2CHLD/03AUG05
Page 58 of 101
WHEELCHAIR:
All segments, passenger 1.2
3SAN1.2WCHR
3SAN2.1WCHS
3SAN1.1WCHR SPRAINED ANKLE
Segment 1, passenger 1.2
3S1N1.2WCHR
Under HELP SSRCHAIR you can find the applicable codes and a description.
MISCELLANEOUS:
There are many more requests possible, check out the Miscellaneous Codes.
All segments, passenger 1.1 takes pet.
3SAN1.1AVIH BULLDOG 10K DIM 50X30X30CM
All segments, passenger 1.1 taking a bike
3SAN2.1BIKE DIM 87CM X 125CM
Under HELP SSRMISC you can find the applicable codes and a description.
*
(blank)
/

Additional information is not allowed.
Additional information is allowed, but not mandatory.
Additional information is mandatory.
Most SSR codes cannot be attached to a baby. Add the requests to the adult.
Page 59 of 101
FREQUENT FLYER (FQTV):
Most airlines have frequent flyer passes for the passenger. With theses passes the passengers can
save for free upgrades, but also for entrance to lounges, reductions on rental cars etc.
In the entries a name select is mandatory.
FQTV card and flown airline is same
3SAN1.1FQTVDL1234567
Passenger travelling on different airline to FQTV held
3SSRFQTVMHHK/KL2400863558-

Because you cannot modify and name select in one entry to change a FQTV item, you must
delete the old item and enter the new.
CANCEL SSR:
To change a SSR, cancel the original request, and make a new request.
Cancel SSR (if status KK or HK, sends message to airline) 32.XX
Cancel a range of SSRs (sends message to airline)
31-4.XX
Cancel SSR (if status is not KK/HK)
31@
Cancel a range of SSRs (if status is not KK/HK)
31-4@
When a Special Service Request has been made to the airline, the airline is going to respond by
changing the so-called status codes. If the status code becomes KK, the request as been confirmed.
Other status codes tell you the request has not been confirmed (yet) To update the status codes, use
the entries below.
End, Work and Redisplay PNR
EWR
End, Work, General Facts and redisplay PNR
EWGR
Page 60 of 101
OTHER SERVICE INFORMATION (OSI)
HELP: OSI, 3OSI
SCRIPTS: PNR – GENERAL FACTS
Additional info to the vendor, no immediate action required.
No response required.
Free text.
Carrier related.
When a passenger or segment is changed/deleted, the relevant OSI is not automatically deleted.
Display OSIs (is part of General Fact Field)
*G
Create OSI
Send message to All airlines (YY) in itinerary
To Complete a Party of # (TCP)
Advise local contact
3OSI UA PSGR IS CHAIRMAN
3OSI YY PAX ON HONEYMOON
3OSI KL TCP4 DEWIT X 3 ON KL1597
3OSI DL CTCM MR J SMITH 07789 232441
Delete OSI line 2
Delete range of OSI‟s (lines 1 – 3)
Modify OSI line 2
32@
31-3@
32@OSI KL TCP5 DEWIT X 3 ON KL1597

Some airlines request mobile and/or email contacts in the OSI field, eg. China Airlines. To add
these enter:
3OSI CI CTCM AMS 31 – 6 12345678 MR SIMONS
3OSI CI CTCE C.WOUD//UPCMAIL.NL
Page 61 of 101
SEATS
HELP: SEAT, 4R, STMAX, XX0 SEAT
SCRIPTS: BOOK – SEAT MAPS – GO!
Passenger often want seats to be booked before departure. Especially Frequent Travellers have their
favourite seat numbers.
Depending on the airline, seats can be booked for a certain period in advance. Normally, on short and
medium haul flights seats cannot be booked.
Since entries and possibilities differ per airline, you can request the information per airline on the
HELP XX0 SEAT page.
Display booked Seats
*S
MANUAL SEAT REQUEST:
The manual seat request is just a general request. No seats will be pre-assigned to the passenger.
Reserve seats all passengers, all segments (non smoking window)
3SANSSW
Reserve seats all passengers, all segments (non smoking aisle)
3SANSSA
GENERIC SELL:
A Generic Sell can be made if you require seats with specific characteristics, e.g. a window seat. The
airline will automatically assign a seat number.
When no seat is requested, Worldspan assumes the passenger likes to have a non-smoking aisle
seat.
Reserve window and adjacent seats, all segments and passengers,
4RA$W
Reserve window and adjacent seat, segment 1 only, all passengers.
4RS1$W
Reserve window, segment 1, passenger 3.1
4RS1-3.1$W
Reserve window and adjacent seat, segment 1, passengers 1.1 and 1.3 4RS1-1.1/3.1$W
Page 62 of 101
SPECIFIC SELL (via Seatmap):
With specific sell, you can book specific seat numbers from seat availability map, e.g. seat 11A.
Display seat map for segment 1
41*
Reserve Seat 21A for Segment 1
4RS1$21A
Reserve Seat 22B and 22C for Segment 2
4RS2$22BC

Seat maps differ per airline. To retrieve an example for a specific airline use: INFO XX0 MAP.
The example below is for Air France (INFO AF0 MAP). Air France only shows horizontal seat
maps.
Some codes used in the seat maps of Air France.
Carriers who offer specific sell also inform you about the period when you can book the seats:
HELP STMAX.
In this case you can book seats on AF flights between 331 days and 24 hours before departure. In the
info page more specific information can be found.
Page 63 of 101
SPECIFIC SELL VIA – SEAT MAPS GO! – SCRIPT
Scripts are mentioned in all chapters, and are easy to use. In the Training Documentation on the
Global Learning Center there are menuals of all general scripts.
An examples will be given here for the seat booking. For the reservation of seats, you can use the
SEAT MAPS GO! script.
SCRIPT INDEX – BOOK – SEAT MAPS GO!

Just click on the seat to book it.
Page 64 of 101
CANCEL OR MODIFY SEATS:
Change seat assignment for seat item 1
4R@1$25A
Change seat assignment for seat item 3 (generic code)
4R@3$W
Cancel all seats for specific segment
4RX2
Cancel all seats for all flights
4RX
Cancel seat for specific Segment and Name
4RX1-2.1

Simultaneous changes: Use IS instead of I to save the booked seats.

To update the statuscodes for the booked seats use EWGR.
Page 65 of 101
ADVANCED PASSENGER INFORMATION SYSTEM (APIS)
HELP APIS
Since a few years Advanced Passenger Information is required by U.S. customs. Until now, normally
APIS are not entered in the booking, but added at the incheck. In the future it will become mandatory
to add the APIS, otherwise passengers might be refused or have to pay to add this information. It will
also be required for more countries. At the time of writing this, APIS are required by six countires, in
2010, the number of countries requiring APIS might grow to 26.
There are two methods to add APIS in Worldspan.
1.
2.
Using SSR codes:
DOCA
–
Residence/Destination address
DOCO
–
Other Document Information (VISA information)
DOCS
–
Document Information (Passport, Nation Identity Card, etc.)
Using the Passenger Supplemental Information (*PSI) template. It is a mask to add the APIS
information. Visa information cannot be added.
SSR CODES:
DOCA - DESTINATION/RESIDENCE ADDRESS:
Example:
Destination address in USA:
3SSR DOCA YY HK1/D/US/321 VANNESS PLACE/HOUSTON/TX/77001-3.2
1
1.
2.
3.
4.
5.
6.
7.
8.








Example:
2 3
4
5
6
7
8
YY – All airlines in the booking
D
– Destination (R – Residence)
US – USA
Destination address
City
State
ZIP-code
Passenger Selection. Multiple passengers can be added. Name select not mandatory if
applicable to all passengers. With /I added after the ZIP code, an infant without a seat can
be specified.
Residence address in USA:
3SSR DOCA YY HK1/R/USA-1.1
Page 66 of 101
DOCO - OTHER DOCUMENT INFORMATION
Example:
The first entry below is for an adult, the second for an infant without a seat.
3SSR DOCO BA HK1/NAIROBI KENYA/V/9891404/LONDON GB/12JUL09/US-1.1
3SSR DOCO BA HK1/NAIROBI KENYA/V/9891405/LONDON GB/12JUL09/US/I-3.1
1
1.
2.
3.
4.
5.
6.
7.
8.








2
3
4
5
6
7
8
BA – To BA
Place of Birth
Visa
Visa Number
Place of Issue of Visa
Document Issue Date
Country for which Visa is applicable
Passenger Selection. With /I added after the country code, an infant without a seat can
be specified.
DOCS - DOCUMENT INFORMATION
Example:
Three different entries:
1) An adult who is the only holder of a passport,
2) An adult who is the main holder of a multiuser passport (often not allowed by customs)
3) An infant without a seat.
3SSR DOCS KL HK1/P/USA/042957635/USA/12JUL64/M/23AUG11/JENSEN/JOHN-1.1
3SSR DOCS KL HK1/P/USA/042957635/USA/12JUL64/M/23AUG11/VANDIJK/ARJAN/H-1.1
3SSR DOCS KL HK1/P/USA/042957635/USA/12JUL08/M/23AUG11/JENSEN/SIMON/I-2.1
1
1.
2.
3.
4.
5.
6.
7.
8.









2 3
4
5
6
7
8
KL – To KL
P
– Passport
US – USA
Passport Number
Date of Birth
Male
Expiration date of Passport
Passenger Selection. With /H the main holder of a multiuser passport is specified. With /I
added after the country code, an infant without a seat can be specified. Check if multiuser
passports are allowed!
It is also possible to use the 3SSRPSPT entries.
Page 67 of 101
PSI MASK:
With the PSI mask it is possible to add all information, except visa.

The keyboard needs to be put on overwrite.
Page 68 of 101
STATUS (ACTION) CODES
HELP: ACTIONC
Action/Advice/Status codes are used to advise an update to the status of a segment and the GFAX
field (SSR)
CHANGING SEQUENCE OF STATUS/ACTION CODES
YES
KK
HK
NN
LL
SS
PN
HL
HK
NO
UC
MAYBE
UU
NO
YES
HOST
SCHEDULE
CHANGE
OAL
UC
KL
WK
CANCELLED
FLIGHT
WK
HK
SC
HL
NEW FLIGHT
TK
HK
DEFINITION OF COMMON ACTION / STATUS CODES
HK
Holding confirmed
PW
Priority waitlist (DL)
HL
Holding list (waitlist)
RR
Reconfirm
KK
Confirmed from pending
SC
New flight schedule (NW)
KL
Confirmed from list (waitlist)
SS
Segment sold
LL
List segment (waitlist)
TK
New flight schedule (OAL)
MK
Memo confirmed
UC
Waitlist closed (unable waitlist)
NN
Seat requested
UN
Unable - flight not operating
NO
No action taken
US
Unable to sell. Waitlist from seat sale
PB
Priority waitlist (NW)
UU
List from pending (waitlisted)
PN
Space pending (request)
WK
Was confirmed (previously confirmed)
PS
Pending sale
In the example below the timings have been changed. On segment 4 you see the original schedule,
on segment 5 the new timings are shown.
Page 69 of 101
FARE DISPLAY
HELP FARES, 4F
SCRPTS: PRICE – FARE DISPLAY
There are several Fare displays available within the Worldspan reservation system:
MoneySaver Fare Display
All fares offered by all airlines.
Airline Specific Fare Display
All fares offered by a specific airline.
Published IATA Fares Display
All fares offered by IATA.
Ultimate Fare Search
Fares requested according to the needs of the passenger. Many options can be added,
e.g. departure and return dates..
When a Fare Display entry is made Worldspan assumes certain defaults.
The current date is used as the date of travel.
Normal and Excursion Fares are shown.
Published fares are shown (private fares must be requested).
Passenger Type Code is adult (ADT).
Currency is shown based on the country of commencement of travel.
Options like Leave and Return dates, Fare Type Codes, and Passenger Type Codes can be added to
the fare entry in order to customize the search.
On the next pages basic entries and options are shown.
Page 70 of 101
Moneysaver Fare Display
HELP MONEYSAVER
In the Moneysaver Fare Display all published fares will be shown.
Basic entry (current day/time assumed)
1
2
3
4
4FLONBRU
5
6
7
8
9
10
The Header tells you the fares are loaded at 7.37 GMT. Normal and Excursion Fares (NLX) are
shown for 9 July. The fares are without taxes.
1.
A/L
Airline
2.
FBC
Fare Basis Code
3.
GBP
Currency code of Country of Origin.
4.
OW
One Way fares. If the double fare is not shown under RT, this fare can only be used
for OW‟s.
5.
RT
Round Trip fares
6.
EFF
Travel effective date. First date when travel is allowed.
7.
LTK
Last Ticketing Date. If a “–“ is shown, no date is set.
8.
AP
Advance Purchase.
## = refers to the fare rule for a specific advance purchase/reservation and
ticketing information.
7 = 7 days advance purchase
9.
MIN
Minimum Stay. SUN stands for Sunday.
10.
MAX
Maximum Stay. If nothing is mentioned it will be One Year.
Page 71 of 101
More information is available if you move to the right.
MR
11
12 13 14
15
16
11.
TVL CMP Travel Complete. The last date the passenger may fly for this fare.
12.
Q
Q-charges applicable. Q-charges are normally used for fuel-surcharges.
13.
PEN
Penalties.
14.
GI
Global Indicator. EH stands for Eastern Hemisphere. Other often used codes are:
TS – Trans Siberia, AT – Atlantic, AP – Atlantic – Pacific.
15.
RULE
Rule number of the fare. Normally fares with the same rule number can be
combined.
16.
FS
Fare Status, P = Published, C = Constructed. Constructed Fares are normally fares
with add-ons included.
And you can move further to the right with MRR
17
18
19
20
17.
If the restrict auto price is set on Y, you cannot make an automated fare Quote. This is mainly
the case with Round The Worlds fares and Air passes.
18.
Of course, today etickets need to be issued all the time.
19.
If a fare is a private fare it will be shown here with a Y.
20.
If a Black Out period is applicable it will be shown here with Y. A Black Out period is a certain
period when a fare cannot be used.

Use ML (Move Left) to return to the original screen.
Page 72 of 101
Fares can also be requested by Fare Type Codes. Use HELP FARE TYPE to retrieve all codes.
Fare with type code (RW stands for Round the World)
4FLONLONRW
Fares can be requested by Passenger Type Codes. Use HELP PTCCODES1 and HELP
PTCCODES2 to retrieve all PTC codes.
Fare with Passenger Type Code(PTC)
4FBRUWASYTH (youth)
4FBRUWASSRC (senior)
Page 73 of 101
Airline Specific and IATA Fare Display
If you request an Airline Specific or an IATA Fare Display, the screens will be slightly different. Look
for the explanation below.
Basic entry (normal and excursion fares)
Multiple airlines (maximum 5)
Private Fares only
Public Special and Private Fares
IATA Fare Display
1

2
3
4
4FBRUMIL-SN
4FGLACGN-LH-KL
4FAMSBKKSR-CI
4FAMSJNBSRX-SA
4FAMSSIN-YY
5
6
7
8
9
10
11
Not all codes will be explained. See for these codes the MoneySaver Fares above.
The Header tells you these are Normal and Excursion Fares (NLX). The Maximum Permitted Mileage
is 510. The fares are for 9 July 09. Other airlines that offer fares are shown.
1.
Fare Basis. In case you add the modifier SRX, Published and Private Fares will be shown. For
Private Fares a dash ( - ) will be added in front of the Farebasis.
2.
Round Trip (R) or One Way fares (O). Round Trip fares are always shown on top, One Way
fares at the bottom.
3.
Fare and currency code. Default are fares in the currency of the Country of Origin.
4.
Since when this fare can be used.
5.
The last date you can sell a ticket for this fare.
6.
First and last Ticketing Date.
7.
Under the Routing Number you can find the applicable routings for this fare. MPM tells you it is
a Mileage Fare.
8.
AP DT
##
7
Advance Purchase, Day Ticketing.
refers to the fare rule for a specific advance purchase/reservation and ticketing
information.
7 days advance purchase.
9.
Minimum Stay. SUN stands for Sunday.
10.
Maximum Stay. If nothing is mentioned it will be One Year.
11.
The Booking Code is the Booking Class.
Page 74 of 101
More information is available if you move to the right.
MR
11
12
13
14
11.
TVL CMP Travel Complete. The last date the passenger may fly for this fare.
12.
RULE
Rule number of the fare. Normally fares with the same rule number can be
combined.
13.
GI
Global Indicator. EH stands for Eastern Hemisphere. Other often used codes are:
TS – Trans Siberia, AT – Atlantic, AP – Atlantic – Pacific.
14.
CNV
Y – Yes – The airline filed the fare in a different currency. The fare was
converted to the requested or default currency prior to display.
N – No – the airline filed the fare in the requested or default currency. It was not
necessary for Worldspan to convert the fare currency prior to display.
And you can move further to the right with MRR.
15
15.
If an Account Code is applicable it tells you the fare can only be used for certain customers.
Fares with Account Codes will only show if asked for.
Use ML (Move Left) to return to the original screen.
Page 75 of 101
Ultimate Fare Search and other Options
HELP UFS, 4FOPT
With the Ultimate Fare Search you can add all kind of options to the basic display.
Seasonal
4FLAXLON/S30JUN
Leave date
4FFRABRI/L12SEP
Leave and return date (all edits)
4FLHRAMS/L3AUG/R30AUG
Specific airline (all edits)
4FAMSFRA-KL/L21JAN/R29JAN
Leave and return number of days
4FPARHKG-AF/L15MAR/R10D
Airline and Booking Class
4FAMSJNB-KL#H
Maximum Rate
4FBRUMAD/MR-300
Maximum Rate, Airline and Departure date
4FBRUSTO-SN/MR-300/L15JAN
Fares in NUC
4FISTNYC@N-TK
Fares by Global Indicator
4FNYCBKK-NW.PA
Non-Penalty Fares
4FLAXDFW-DL$NPE
Sort Fares High to Low
4FMIAOGG@H-AA
Fare Continuation Entries
HELP 4FOPT
To change or add options use the entries below.
Redisplay last Fare Display
4F*
Change Date of Departure
4F*/L7DEC
Change Return date
4F*/R12DEC
Change Departure and Return Date
4F*/L7DEC/R12JAN
Change to specific airline
4F*-SA
Change to specific PTC
4F*SRC
Convert availability display to Fare Display
4F.A
Convert fares display to Availability Display
A.4F
Page 76 of 101
FARE NOTES
Rules from Fare Display
HELP RULES
SCRIPTS: PRICE – FARE RULES
Fare Mini-Rule for line 2 in a Fare Display
4F.R2
Redisplay Fare Rule
4F.R*
List of applicable categories for line 1 in a Fare Display
4F.R1#MENU
Specific category access (PEN =Penalty)
4F.R1#PEN
All extended Fare Rules
4F.R1#ALL
Specify multi categories of rules (max of 5)
4F.R1#PEN/FLT/ADV/SEA/BLA
Request Routing
4FR1 or 4F.R1#RTG
Request Booking Class for line 1
4F.B1
Request Booking Class for an airline for the fare on line 1 4F.B1-LX
In Worldspan you can either request:
Mini – Rules, a summary of the conditions of the fare.
An overview of all paragraphs with Fare Rules.
All extended Fare Rules.
Extended Fare rules for specific subjects.
The entry to request an overview for line 1 in a Fare Display is:
4F.R1#MENU
Just tab behind the applicable bracket to open up the specific paragraph or to redisplay the Fare
Display.
Page 77 of 101
To display the Mini – Rules use 4F.R1
The first part of the Mini – Rules show the fares for the different Passenger Types.
If you move down, you will find a summary of the rules. If a summary is not possible, Worldspan will
mention SEE TEXT RULE.
Again you can tab behind the applicable paragraph for the full Fare Rules
.
If the fare is a Route Fare you will find the allowed routings at the bottom of the Mini – Rules.
Page 78 of 101
AUTOPRICING
HELP PRICING, 4P, 4PLF
HELP $P
SCRIPTS/BOOK/ePRICING
Look at the PNR below:
To auto price this PNR use: 4P or 4P*

The quote is only valid on the same day. If a ticket has to be issued later, you have to make a
new quote.
Autopricing assumptions:
The lowest applicable carrier coded fare for the class booked.
All passengers are considered as adults unless otherwise specified.
All segments are to be quoted (including waitlisted and passive segments)
A stopover is assumed where connections are over 24h00 or over 4h00 if the fare is for
NAFQ).
The ticket will be sold and ticketed in Belgium, Luxemburg or the Netherlands.
Validates : - the Reservation date ↔ Departure day restrictions (Res. X days before dep).
- the Reservation date ↔Ticketing date restrictions (Ticketing within X
hours/days after reservation)
Guarantee : - Published fares are guaranteed for the same day only. Other fares are not
guaranteed.
Page 79 of 101
AUTOPRICING ENTRIES:
Price as booked
4P
Price as booked, including Private Fares (Securates)
4PFSR
Price as booked and create Ticket Record
4P*
Price as booked, incl. Securates and create Ticket Record.
4P*FSR
Price specific segments only, create Ticket Record
4P*S1/4
Multiple Ticket Records in one PNR
4P*S2/3#TR

Multiple Ticket Records exit when you specify segments.
Store fare in PNR
4PQ
Store fare in PNR, also using Private Fares
4PQFSR
Copy Ticket Record to PNR
4PQC
Display the Ticket Record
4*
Display the Fare Quote in the PNR only
*FQ or 4*Q
Delete all Ticket Records
4P*@ALL
Delete second Ticket Record
4P*@2
Delete Stored Fare
4PQ@
LOWEST FARES:
The Lowest Fares facility allows the user to obtain the lowest fare for a booked itinerary without
considering the class booked up to a maximum of 16 active flight segments.
Find Lowest Fare, regardless of availability, in Direct Access
4PLF@
Find Lowest Available Fare in Direct Access
4PLF@
Rebook to Lowest Available Fare in Direct Access
4PLFB@
Lowest Fare will check only the flights that have been booked. After a rebooking the journey needs to
be quoted again.
Page 80 of 101
FARE NOTES FROM A FARE QUOTE:
It is possible to request the Fare Rules from the Quote.
Display the Fare Components
4PR
Worldspan Reply:
Display the Fare Rules for a specific Fare Component
4PR-1
Page 81 of 101
DISPLAY TICKET RECORD
To display the Ticket Record after pricing enter:
4*
Response:
Display a specific Ticket Record in case of multiple TR‟s.
4*TR2
Page 82 of 101
POWER PRICING, POWER SHOPPER AND EPRICING
HELP 4PLI, $P
SCRIPTS: BOOK – EPRICING
POWER PRICING:
Power Pricing is a tool with which you can retrieve other, cheaper alternatives for the passenger. You
can only do this from a existing reservation. You need to subscribe for this tool.
Basic entry for Power Pricing:
4PLI or 4PLI@
The reply will give you alternative possibilities, that might be cheaper. To rebook tab behind the
brackets.
Power Pricing
4PLI
Power Pricing with Direct Access
4PLI@
Power Pricing, direct flights only
4PLID
Power Pricing, rebook first alternative
4PLIB1
Page 83 of 101
POWER SHOPPER:
Power Shopper is a tool to be used without reservation.
Power shopper basic entry
$P@10JANBRUROM
Direct flights only
$P@10JANAMSNYC#D
Multi airport
$P@10JANAMSNYC#M
Via connecting point
$P@10JANBRUHKGXFRA
Booking for 3 passengers
$P@10JANAMSNYC#P3
Return 20 Jul
$P@10JANAMSNYC/R20JAN
Open jaw
$P@10JANBRUROM/R1JULMILBRU
Power quote
4I
Power Shopper, book the first alternative
4PLIB1
Page 84 of 101
E-PRICING:
INTRODUCTION
Worldspan e-Pricing is a multi-server based technology for Worldspan Fares and Pricing products,
offering more itinerary choices for qualified Power Shopper requests.
In today's environment, Worldspan's e.Pricing raises the quality of fare and flight availability to heights
never reached before. Built to accommodate choice, this powerful pricing engine searches millions of
fares and thousands of possible itinerary options.
e-Pricing enables travel agencies, web-based travel sites, airlines and others to offer consumers a
greater selection of flight and fare options.
By developing a pricing system on a non-mainframe platform, Worldspan expects to manage
anticipated growth for shopper type queries while containing costs and meeting market demand for a
greater number of choices.
Worldspan e-Pricing consists of:
•
Power Pricing
A method of obtaining low fare alternates for a booked
domestic or international itinerary
•
Power Shopper
Will search for low fare alternates for a domestic or
international trip from a streamlined entry
•
Power Flight Search A low fare search tool that identifies availability based on
fares filed for a given city pair
•
Flex One Day
Searches for plus/minus 1 day for both the departure
and return dates
•
Flex More Days
Searches for plus/minus up to 3 days before and after
both the departure and return dates
•
Flex Airports
Searches for up to 6 unique departure and return airports
•
Flex O and D
Searches for alternate airports (within 100 mile/160 km)
(Origin and Destination)
•
Flex Weekend
Searches for departures on Thursday/Friday and Saturday
with returns on Sunday/Monday and Tuesday
The Flex Products are individual entries, and may not be combined with each other, however the
entries can be combined with other Power Shopper options.
Page 85 of 101
TIERS:
In Worldspan e-Pricing it is possible to activate different Tiers. Contact your account manager for the
possibilities. The numbers of alternatives returned are:
Tier 1
Power Pricing
Power Shopper
Power Flight Search
Flex One Day
4 alternatives
20 alternatives
10 alternatives
9 alternatives
Power Pricing
Power Shopper
Power Flight Search
Flex One Day
Flex Airports
Flex O&D
10 alternatives
32 alternatives
10 alternatives
9 alternatives
9 alternatives
9 alternatives
Tier 2:
Tier 3:
Power Pricing
32 alternatives
Power Shopper
100 alternatives
Power Flight Search 10 alternatives
Flex One Day
9 alternatives
Flex More Days
49 alternatives
Flex Airports
36 alternatives
Flex O&D
36 alternatives
Flex Weekend
42 alternatives
(depends on the number of weekends in a month)
With Tier 3 only, a *P can be added to any of the Flex entries and a total of 100 alternatives will be
returned. This is known as the Premium Option.
Page 86 of 101
e.Pricing products are a value added service and will be billed per access. Contact your
Worldspan Account Manager for further details.
To activate the e.Pricing Products:
1. 4PLI*ACTIVATE/POWER
or
4PLI*ACTIVATE/POWER/T2
or
4PLI*ACTIVATE/POWER/T3
Activate Power Products - Tier 1
Tier 2
Tier 3
2. 4PLI*BILLOK/XXXXXX
(XXXXXX = agent name)
Secondary entry
3. 4PLI*ACTIVATE/FLEX
or
4PLI*ACTIVATE/FLEX/ZONE
Activate Flex – Tier 1
4PLI*ETL
Activate Flex – Tier 2 & 3
View active Tier level for e.Pricing
SPECIAL NOTE
1.
The steps above are applicable to agents who have never activated Power
Pricing or Power Shopper in their office.
Agents who are already using Power Pricing and Power Shopper, will need to
deactivate these product first:
4PLI*DEACTIVATE
Then reactivate (step1,2,3) with the Flexible Shopping options.
Page 87 of 101
e-PRICING SCRIPT:
The e-Pricing script can easily be accessed through the Script Index – Price, or Script Index –
Book.
Fill-in the mask and send the request. You can choose for different e-Pricing products.
Page 88 of 101
CURRENCY CONVERSION
HELP: GCUR, GTAX, CURRENCY, 4C
SCRIPTS : PRICE – CURRENCY CONVERSION
Currency Information for Zimbabwe
GCUR ZIMBABWE
Currency conversion/local currency to USD
4C@USD/100
Currency conversion/USD to local currency
4C@100/USD
Convert GBP1000 to USD, using country code
4C@1000/US#GB
Currency/rate of exchange per country
4C*ZAMBIA
Tax information for France
GTAX FRANCE
Tax information specific tax
GTAX XX
Page 89 of 101
GROUPBOOKING
HELP: GROUP
More than 9 passengers in a PNR is considered a Group.
Groups do have their own Restrictions and Fares.
Always request Groups at the applicable airline.
A Group Booking can either be a Passive or an Active Booking.
Group Name needs to be entered.
Normal sell NOT possible from availability. Long sell needs to be done.
Passive booking (MK) in Worldspan for airlines not permitting active groups.
Phone, ticketing, received and optional fields as in a normal BF.
End Transact in the normal way (E or ER)
CREATION OF A GROUP PNR:
Enter a group Name Field for 20 passengers
-C/20CATALONIA
RESERVATION:
Long Sell entry, active segments
0KL1665Q10FEBAMSBCNNN15
Long Sell entry, passive segments
0TP665T15APRAMSLISMK12

Not all airlines allow passive segments. Some airlines air so-called Claim Participants. These
airlines allow the transfer of group reservations to the travel agent before ticket issue. Check
INFO CLAIM for more information.
Example:
In this case a passive group booking has been made for 12 persons. Names have not yet been
added. Only after finishing the PNR names can be added.

In case of Passive Bookings always check the names of the passenger with the names in the
active PNR of the airline before issuing the tickets.
Page 90 of 101
DIVIDE
HELP DIVIDE
A booking with multiple passengers can be divided. Normally a divide is made if:
One of the passengers cancels his journey.
One of the passengers changes his journey (other dates, other booking classes)
The divide procedure takes three steps. Always complete the whole procedure, before changing or
cancelling reservations. Let‟s look at an example:
Original booking:
Divide one surname.
Divide name field 3 and 4
Divide multiple names (ie. passenger 1.1 and 3.2)
Divide individual from surname
D2
D3*4
D1.1*3.2
D1.2
Mr. Van Oord will return one week later, so the booking has to be divided, using the entry D2.
Worldspan will reply with the split reservation. No new PNR number has been created yet. In the
remarks field information about the split booking will show. Now File the new booking:
File the PNR
F
Worldspan will reply with the message:
The original reservation will also pop-up, in this case only with Mrs. Hondius. End the transaction to
finish the procedure.
End transaction
E
Worldspan will respond with the two record locators. ER is not allowed. Now the booking can be
modified.
Page 91 of 101
REPEAT BOOKING FILE
END AND COPY/CLONE A PNR
HELP EC
It is possible to copy an existing Booking File.
Same itinerary, dates, same number in party
EC
Same itinerary, but now for two passengers
EC2
Copy PNR, including names, phone and remarks
EC*A
Same journey, one week later
ECW1
Same journey, one week earlier
ECW-1
Page 92 of 101
PRODUCTIVITY CREDIT – MANUAL TICKET ENTRY
HELP COUPON, HELP 7/U
The productivity credit manual entry is designed to record ticket that are Non-Worldspan
issued documents for incentive credits. This entry is applicable to agencies located in European
Union -EU- and European free trade association -EFTA- countries only. Credits for tickets generated
by Worldspan are automatically updated
The manual update entry will consist of the following elements:
Mandatory:
7/U
1. Function Identifier
2. Form Type
Four Coupon Ticket
Miscellaneous Charge
Order (MCO)
Prepaid ticket advice (PTA
4T
MT
PT
3. 3 digit validating airline code
125 airline 3 numeric code – e.g. British Airways
4. 10 digit document number
1234567890
Note: a range of sequential ticket numbers may be
entered by separating the last three digits with a dash (-)
Optional:
5. Name select
N1.2
6. Segment select
S2/3
Example:
(spaces shown only for clarity)
7/U 4T 125 1234567890# N1.2# S2/3
1 2 3
4
5
6
Worldspan checks to ensure the document number(s) entered contains enough coupons for the
segments and passengers in the PNR.
DESCRIPTION
Basic Entry
Range of sequential Ticket Numbers
With optional name select
With optional segment select
ENTRY
7/U4T0151234567890
7/U4T0151234567890-893
7/U4T0151234567890#N2.1
7/U4T0151234567890#S1/4
Page 93 of 101
LIST DISPLAY
HELP PSGRLIST, LISTOPT
List Display can be very useful to request a list with Booking Files.
For example, in case of strikes or delays due to bad weather conditions you might have to inform your
clients. A list of active Booking Files with common data, such as carrier, booking class, board point
can be requested.
Some basic entries:
Today, all classes
L3#SN.2303/
Specific class of service
LD#KL.1597K2MARAMSROM
All board points preceding specific destination
LN#KL.877/1JUNALLTPE
Specific board point and all downline off points
LC#AF.90/22DECMIA
Display last XXX PNRs booked
LD#AF.90/8JANMIA-D.12
Include specific classes of service e.g. K/F
LD#LH.5335$8JANFRA-D.IK/F
Exclude specific classes e.g. M/L
LD#CO.81$8JANDEN-D.XM/L
Worldspan will reply with a list of names and PNRs.
Page 94 of 101
QUEUES
HELP QUEUES
SCRIPTS: MISC - QUEUES
Much communication takes place via queues. With queues it is possible to communicate between:
Airlines and Travel Agents.
Travel Agents and other branch offices.
Travel Agents and consolidators (brokers).
Employees at your own agency.
The queuing system can also be used by the agent to store PNR‟s or messages temporarily on a
specified queue.
PNR‟s need to be handled as soon as possible, so check your queues often!
To display all Queues
To display a list of Queues with messages
1
1.
2
3
QCT
QCT*ALL
4
5
6
7
2.
Queue Number. Some queues have set subjects.
Queue 01 Confirmations Queue
Queue 07 Queue with Schedule Changes
Queue 08 Option Queue. Bookings with a 7TAX field are automatically moved to this
queue on the given date
Queue 09 Ticketing Queue. Bookings with a 7TAW field are automatically moved to this
queue on the given date
Queue name.
3.
Category. Queues can be subdivided in Categories. E.g. one for each employee.
4.
Category name.
5.
Date Range. D1 is most urgent, D4 least.
6.
Q/TTL. Number of items that need to be worked on.
7.
I/W. Items worked on before. Generally management information.
Page 95 of 101
Access specific Queue, Category and Date Range
Q/7*C4*D4
Remove PNR off accessed Queue
QR
Exit Queue and Ignore current PNR
QX#I
Exit Queue and End Transaction on current PNR
QX#E
Ignore PNR and send to the back of the queue
I
Place a PNR on specific Queue number (right now)
QEP/46
Place a PNR on specific Queue number (future date)
QF/46*24SEP
While working on the queue you often need to update Status Codes:

Updates the flight segments of the PNR if applicable.

EWR
EWGR
Updates the flight segments and the service requests of the PNR if applicable.
Page 96 of 101
HISTORY
HELP *HPARTS
When a Booking File is created, modified or cancelled, the details are stored in the history of the
PNR.
It is possible to view the whole history or specific subjects.
Display full history, no suppressed items
Display full history, including suppressed items
*H
*HAH
Display Air segments only
Display Itinerary
Display SSRs
Display Seat Items
Display Unique Remarks
*HF
*HI
*HG
*HS
*HZ
*HF
*HF
*HF

Reading of the history should be done from the bottom up.
Above you see the bottom part of the history. Two segments are added (AS) by SID XBL. The sign on
agent was AA on 10 July 2009 1448 Zulu time. Then the airline BR added a Direct Response (AD).
The BR PNR is CETJB6.
Page 97 of 101
SAMPLE OF PNR HISTORY CODES
HELP *HISTC
The two-letter codes on the left of the display below tell you the action that has been taken. The list is
much longer as shown below, but full list can be found in the HELP *HISTC.
Page 98 of 101
PRINTING WITHIN WORLDSPAN
HELP: JT, HARDCOPY
SCRIPTS: MISC - TIMATIC
The Print entry starts with JTXXXRR (XXX = agent SID). Many options can be added.
Print PNR, no suppressed items
JTXXXRR/*R
Print PNR, including suppressed items
JTXXXRR/*AD
Print PNR, including seating information
JTXXXRR/*AS
Print History, excluding suppressed items
JTXXXRR/*H
Print History, including suppressed items
JTXXXRR/*HTH
Print PNR Remarks
JTXXXRR/*M
Print Fare Display
JTXXXRR/4FAMSROM
Print Mini Rules
JTXXXRR/*4F.R2
Print Extended Rules
JTXXXRR/*4F.R2#ALL
Print Ticket Record
JTXXXRR/4*
Issue Itinerary
EZN
Page 99 of 101
TIMATIC
HELP: TIM
SCRIPTS: MISC - TIMATIC
TIMATIC is the automated Travel Information Manual. Via Timatic detailed information about
passport, visa and health requirements can be found
Display the TIMATIC index:
GT4
To display the relevant subject template, enter
To see the next page type
To see the previous page type
GT4/1
TIPN
TIPB
Example Visa Information:
Press Enter directly after DXB, and Worldspan will reply with all requested information.

Since you are working in a Mask, you need to be in overwrite mode.
Page 100 of 101
ETAS - ElecTronic Authority System
For Australia, electronic visa can be requested through Worldspan. Ask the Australian Embassy for
their ETAS manual.
Basic entry:

Types of Travel.
TIETAR
V
Complete the 3 successive screens and print the reply.
=
BL =
BS =
Visitor/Tourist, valid 12 months with multiple stays of 3 months
each, no charge.
Business Long, valid up to 10 years with multiple stays of 3
months, fee charged by Credit Card.
Business Short, only for USA and Canadian citizens
Page 101 of 101
ERROR RESPONSES
INFO ERROR
All Error responses are mentioned in the Error Response Index.
Display Error Response Index
INFO ERROR
Tab to the applicable subject to retrieve the explanation.
Page 102 of 101

Reservation Manual - Travelport Customer Portal

Transcription

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