Airline Reservation Hosting

VRS
Airline Reservation Hosting
Solution for Hybrid Airlines
is the:
 Sabre Distributor in the UAE and Regional
Distributors in the continent of Africa
 Exclusive Distributors of
Airline Hosting
System in the Middle East, Africa, CIS & Indian
Subcontinent region
 Distributors of
aircraft management software
VRS overview
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New Generation solution providing 3600 view of Revenues
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Manages business processes: Reservations, Ticketing,
Check-in, Travel Agency Distribution, Agency credit control,
Revenue Accounting, Revenue Management and Cargo inventory
from within a single application
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Supports airline distribution via GDSs, interline partners,
interfaces with industry and airport check-in systems
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Provides quick, scalable & cost effective web connectivity;
Graphical User Interfaces to connect the network of travel agents,
GSAs, call centres, airports and on-line consumers
Hosted & Managed by VRS professionals
Airline Benefits: VRS USPs
 Provides Reservation Management, Check-in, Cargo sales, Web
booking engine, MIS Reporting and other functional modules
from within the VRS system
 IATA standards incorporated
 GDS connectivity to highest IET level
 Cost-effective solution
 Quick to connect and setup the network
 Uses TCP/IP protocol
 Low bandwidth requirement
 Hosted Services
 User-friendly customer modules
 Online help and training manuals
Interline &
CodeShare via IETs
Interactive DCS with
APP and PNR data
GDS connectivity
upto IET level
BSP e-ticket
via web-link
VRS Functionality
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Manages Airline Inventory, fares, sales location
Direct Connect and Interactive Sell with GDSs
Interactive e-ticketing with GDSs & BSP
Power Airline web-site with Booking Engine
Check-in & Boarding Operations within same application
Built-in Cargo handling and issuance of Airway bills
SMS generation – Schedule changes, ticket issuance
Mobile/ PDA Booking interface
IBE Bespoke developments aligning to
web-site
 Interface to Kiosks on Airline request
airline
Reservation Management
 GDS connectivity controls
 Time limits/Date Change/No show fees
 Code Share/ Interline Flights (marketing/operating carrier)
 Flight configuration template
 Nested classes
 Upto 26 RBDs are supported
 ASM/SSM schedule generation
 Move PNRs / Dupe check
 Seat Plan Configuration
 Frequent Flyer Program
 Target email-shot to pax ID
 Consumer web-site controls
VRS Travel Agent access
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Extremely light on the web; good response time
Graphical Agent Login from Airline web-site
Terminal Emulation – standard entry formats
Advance GUI with Terminal Emulation mode
Web-services to interface agency booking flow
GDS access
Bookable on EmQuest PURL platform
VRS IBE - Vidweb
 Power Airline web-site with IBE, customised look & feel
 IBE I-frames to link from the homepage
 Language support for web-site and e-ticket conditions
 Secure login for Travel Agents/ Corporates
 On-line check-in /Seat Selection/Meal Selection
 On-line payment gateway interface 60+ Banks
 Sizeable mobile booking interface
 Admin & MIS Reports
 Web-server Hosted by VRS
 Customer bookings on time-limit
 Web-Components for customised
booking flow
Departure Control
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Graphical Check-in & Boarding Operation
Pre-assigned DCS Profile, Seat plan
Restrict Flight changes when Flight released to Board-point
Excess Baggage & Through Check-in
Baggage Reports to assist Load sheet
Supports multiple baggage allowance according to Fare– Nil bag etc.
Group / Family Check-in
No-Show, Checked, Boarded pax Reports
Merge PNLs from third-party systems for common check-in
PNL & ETL generation
APP/PNR Data transmission to SITAsystems
APIS according to Airport requisite
Online Check-in / Seat Selection
Interface to eflite.com for Weight and
Balance
 2D/1D Barcode scanner supported
 Interface to economical printer hardware
Sales Remittance
 Paper-less ticketing
 Online Sales Reports
 Credit limit by Agents
 Credit Limit by Parent, Issuing office, Sub-office
 Capping by no. of tickets
 Running Credit limit on Sales reports
 BSP web-link using HOT files
 Available credit check by users
 Airline transfer ticket transaction to agent
 Multiple currencies supported
 Record Remittance
 Posting of Invoices – to Issuing office or Parent office
 Email notification of Invoices
 Credit Card Authorisation via Direct Access
 Manual Ticket Assignment (if required)
 Detect Blacklisted & dummy ticketing entries
MIS Reports
Total Sales Summary
Tickets by issue/travel date
E-tickets lifted/outstanding
GDS booking summaries
Credit information by City
Booking trend reports
Booking v/s Capacity
Online trend reports
Yield Revenue by Flight/Class
Reports in Excel or export in .csv format
VRS Implementation
LOI
Contract
Setup Servers
(1 Week)
Training &
Database update
(Airline)
(1 Week)
System
Implementation:
* Call-centre,
* Travel agents,
* GSAs &
* corporates,
* Finance, Web-site
(10 days)
DCS: on-line
stations, GHA
interface
(3 days)
Interfaces
(GDSs, OAL,
OAG, BSP,
Payment
Gateway)
(3 weeks)
VRS Revenue Management
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Integrated Revenue Control
Real Time Graphical Displays and Statistical Tools
Integrated Web Interface
No 3rd Party Data Exports Required
No Costly Database Administration
Customizable Reports by Airline
Management Decision Making & Control
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Improved Inventory Management
Reduced Manual Assessment
Increased Productivity
Real Time Space Control
Dynamic Optimization
Point and Click Interaction
Critical Flight Identifiers
VRS Hosted Airlines
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Sudan Airways – Khartoum
Jordan Aviation - Jordan
Fars-Qeshm Airline - UAE
Azmar Airlines - Iraq
Royal Falcon - Jordan
Nas Air - Eritrea
Al Masria Airlines - Egypt
Elite Aviation – UAE
Cham Wings - Syria
United Airways – Bangladesh
Southern Star Airlines – South Sudan
Emirates (Travel Agency Network)
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Okapi Airlines – Congo
Congo Express
Salsa Airlines - Haiti
Maya Island Air Belize
Smart Aviation Egypt
Sky Pasada – Philipines
Air Malawi
Boutique Air
SkyLink Arabia – Iraq
First Nation Airways – Nigeria
East African Airways – Kenya
Proflight Zambia
VRS Hosted Airlines
 APNG Papua New Guinea
 Inter Island Airways - American Samoa
 British International – UK
Nayzak Airlines - Libya
 Budget Air - Ireland
 Nouvelair - Tunisia
 Buraq Air - Libya
 SkyTrans - Australia
 Fly Lappeenranta - Finland
 Sky Express – Crete, Greece
 FinnComm - Finland
 Sea Air – Philippines
 FastJet / Fly540- Kenya
 Snowjet UK
 Fly540 - Ghana
 Velvet Sky - SouthAfrica
 Fly540 - Angola
 Zambezi Airlines - Zambia
 Hellenic Airways – Greece
Vid-Web powered web-site
http://www.apng.com/
http://www.flyseair.com
http://www.skytrans.com.au
http://www.fly540.com
http://www.hellenicairways.com
http://www.budgetair.ie/
http://www.fc.fi (Finn Comm)
http://www.flyzambezi.com/
http://www.flylappeenranta.fi/
VRS Network
01st March
VRS Data-Centre in UK
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Secure Hosting facility
24 x 7 Monitored Support
Satellite Internet Back-up
24 x 7 Uninterrupted Power Supply
Dedicated Airline System
Multiple Firewall Protection
Offsite Data Storage
Logon/Access Security
System Segregation
Rigorous Data Assurance
Disaster Recovery Measures
VRS Technical overview
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New Generation Reservation System
TCP/ IP Network Protocol – instant connectivity
Economical and low-cost operation
Open Architecture and scalable
Multiple processor design using PC platform
Database - supports ORACLE, DB2, Informix or SQL
server
 Graphical User Interface for Ease of Use
 Secure, Hosted Service Provided from UK
VRS Functionality
IATA standards in a modern flexible approach:
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Schedule, Inventory management, Fares & Reservations
Paper-less ticketing, ATB2, interactive OAL e-ticketing
Direct Connect Availability & Interactive Sell with GDSs
Interactive e-ticketing with GDSs (Sabre, Galileo, Amadeus & Worldspan)
Credit Card Authorisation & Payment Gateway interface
Agency Credit Control & Sales Remittance
Inventory and Booking for Hotel & other services
Web booking engine – Vidweb
SMS messaging service
Departure Control System (Check-in)
MIS reporting & Revenue Management
VRS System Administration
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Schedule & Inventory Set-up
Fares Set-up
Sales locations & Agents
Taxes, Fare rules & endorsements
Ancillary Products – Hotels, LIMO etc.
SITA text messaging
Booking Management
Management Information Reports
Frequent Flyer program
Security Table
Default settings on VRS (connectivity, discounts, seat limit,
Baggage, time-limits etc. )
Schedule & Inventory
Schedule load, search, edit & copy
 Multiple Flight segment legs
 Flight Connections
 Group airports for Availability Display
 Seat Plans and thresholds
 Code-share & Interline flights
 Type A link to GDS
 Import OAG data tape
 Generate SSIMs, SSMs & ASMs to OAG
 Notification of Flight changes to
passenger bookings
Flight inventory management
 Inventory Profile by Aircraft
 Upto 12 class buckets
 Inventory by Flight Leg
 Separate AVS trigger
 Class Nesting
 Restrict Sale by Flight or Class
 Flight Re-accommodation
 Bulk Modification of Flights & Inventory
Time initiated PNL&ADLgeneration
 SITA address and Emails
 Generate APIS to country specification
Fares Management
 Fares input, search, editing & copy
 Fares by Market, Sales & Ticketing City
 Multiple currencies, Fare Displayed in
User’s Currency
 Fare History record
 Fare Display
 Fare validation rules & endorsements
 Min/Max stay & Advance Purchase
 Fare validity dates, Baggage Allowance
 Passenger Discount%, fixed fare
 Fare Discounts for individual Fares
 Recalculate fare when tax change
 Code-share, Interline and Group Fares
 Flight Timing, Directional Fares
 Mileage and Routing fares
 Fare Combinable routes
 Non-Changeable fares
 Restricted viewing – Web, Airline office
 Selective User Group fares
 Change Fee configuration
 Credit-card fee
Security Levels
 Secure and selective access to
different areas of the system
 0-100 configurable user sine levels
 Default Security access
Configurable by Airline system
administrator
 Independent Security Access levels
for Web access
 Set templates profiles for generic
roles e.g. Travel Agent, Airline staff
Agent Access
Agent details and access authorisations:
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User profile templates
Search, Edit sign records
Password protection, Multi-User sign
Set default city, country, currency &
sales location, user Email IDs
Restricted Travel Agent; ground
handler access
Finance control
Restrict Name change, Waitlist, Void,
Refund
Manual ticket validation (if required)
Ticketing & FOP options
Manual Fare quote authority
Excess Baggage /Change fee waiver
Access to all Queues
Sign-code Audit reports
Sine code suspend
Creation of unlimited Sine-codes
Currency Conversion
 Configure accepted currencies
 Industry standard used to calculate
fares
 Exchanges rates stored in relation
to base airline currency
 Fare Display supported in different
currencies
 Fares converted to User’s currency
 IATA Currency tape read into VRS
with Airline agreement
Creating a Booking (PNR)
User-friendly inputs and amendment to
following PNR fields:
 Passenger Name
 Contact
 Ticket Time Limit
 Remarks
 Special Requests SSRs, OSIs
 APIS Details
 Fields can be set as mandatory
eg: Name, phone, ticket time-limits
 PNR History- includes DCS status,
ticketing info, changes to booking fields
 Open Segment, Waitlist & overbooking capability
 Auto waitlist promote
 Group Bookings
Availability
 Displays Last Seat
Availability
 Restrict Seat limit for agents
 Inventory by Segment leg
capacity
 Built Flight connections
 Overbooking
 Waitlist by percentage
 Canned Remarks
Auto Fare Quotes
 Displays applicable fares
 Save fare quote into booking
& Ticketing
Manual Fare Quotes
 Sign code validation
 User input currency, fare
breakdown, RBDs
PNR Display
VRS Booking Screen
 Bookings made via GUI or standard host entries
 Sine in access and different security levels
 Customisable GUI screen settings e.g.
Origin city, city pairs etc.
 List user inputs for reuse
 User default colours, screen fonts
VRS – Passenger List Displays
 By Flight # /date
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SSR requirement list
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GDS created PNRs
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Inbound/Outbound flights
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Ticketed / non-ticketed List
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Checked Passenger
VRS Frequent Flyer Module
VRS GUI – FOP & Ticketing
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Multiple FOP - Invoice, Cash
Agent Credit Check
Online Credit Card Auth
OPTAT / ATB2 ticketing
Paper-less ticketing
GDS Interactive e-ticketing
Voiding & refund tickets
Refund FOP
Itinerary/invoice to email
Validate manual ticket no.
against Stock Allocation
 Revalidate tickets
 Multi purpose document
Queues System
 Dynamic Display
 Pre-defined Queue numbers for a
specific city
Search Facility
 PNR retrieval by locator, flight #,
or date of travel or passengers
name.
Divide PNR
 New PNR created for divided pax
 Data relevant to passenger will
Graphical Seat Plan
 Visual Seat Map layout
 Point & click selection
migrate to the new PNR.
Language Support
Promotional tool – email-shot to passengers
VRS – Cargo Handling System
CARGO PNR - Master Air Waybill
CARGO PNR - Master Air Waybill
SHP:VIDECOM/ANDERSEN HOUSE/NEWTOWN ROAD/HENLEY-ON-THAMES/RG9 1HG/OXON[tra001]
AWB:Master
1 4H 0583
MO 30APR12DAC CGP HK
1100 1205 500Kg [1]
01 MP
CCCC AED
500.00 500/500:500Kg 500,,[2,PPD=500+0.00,COL=0+0.00]
02 MP
CCCC AED
900.00 900/900:900Kg 900,,[3,PPD=900+0.00,COL=0+0.00]
FARE QUOTE *AED
FQC 0 AED
500.00 /500.00+0.00 MPS AED 500/500
FQC 0 AED
900.00 /900.00+0.00 MPS AED 900/900
Total AED
1400.00
01 FOP MMM
AED
1400.00 29APR
AWBTKT ISSUED 584 00000011 /01 ETKT 0 / MPD CCCC AED500.00 500/500:500Kg
500,,[2,PPD=500+0.00,COL=0+0.00]
DXB4H AABJLT/TRA001/DXB/4H///AED/SG 29/04/2012 13:11:21
29/04/2012 13:11:21
AABJLT
VRS Check-in
 GUI interface to Check-in passengers
 2D Barcode reader for easy check-in
 Online check-in and Boarding pass
printing
 Generate APIS in respective country
formats
 Flight Availability and Booking access
from Check-in screens
 Default passenger weight & Baggage
List for Load sheet
 Send PNL to Airport DCS systems
 Receive interactive e-ETLs from Airport
DCS
 Current DCS status display: booked,
checked-in, passenger and baggage
 NoShow and Goshow Booking templates
 No-Show reports
 Manifested, Checked, Boarded & Denied
boarding lists
VRS Check-in
Load/ Offload Passenger and baggage from Flight by single Click
 Load passengers booked together with single Click
 Select Seat or Auto-seat Selection
 Through-Checkin & boarding pass printing
 Excess Baggage calculation and print invoices
 Reprint, Boarding pass and tags
 Pax type M,F,C,I; RBD display
 Selected Cabin view
 Block Seat Range
 Close/re-open Flight for DCS
 Change passenger seat, offload passenger after Check-in
 Transfer individual passengers to different flight
Industry System Interfaces
 GDS Type A links: Direct Availability & Sell with Amadeus, Sabre,
Galileo, & Worldspan
 e-ticketing interface with GDSs and interline carriers EK, EZ, QR, BA,
MH
 OAG data-tape download
 ASMs/ SSMs generation to OAG
 APIS – Generate APIS data in country
specific APIS formats
 Timatic: VRS provides web URL support
to Timatic's HTML GUI
Management Analysis Tools - Reports
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Invoiced reports
Credit card sales reports
FOP sales reports
End of shift sales reports
Total sales summary
GDS Support – Revenue Integrity reports
Post departure capacity report
Post departure revenue
Per departure revenue per city pair
Tickets out standing
Tickets cancelled
All tickets for flight date
All tickets for date of issue
Budgetary ticket report
Audit trail for PNR's
Report by specific date range, issue office
Reports can be exported to MS-Excel, html, XML or .CSV format
Use real-time or archive data
Management Analysis Reports
Total Sales Breakdown
This report details the who
what and when. Total sales
for the period is broken
down by FOP, listing PNR
reference code and total
amount per payment type
per booking.
Sales Invoice Report
The Invoice Sales Report
shows invoice payments
which can be filtered by
issue office or invoice
account.
Post Departure Revenue
Calculates the total revenue gained
from each flight post departure.
Post Departure Revenue per City
Calculates the total revenue gained from each
flight post departure by leg.
GDS Support Reports
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GDS PNR Quantity Breakdown
GDS Booking Holding Space with no Tickets
GDS IET – Not ticketed
GDS HX Segment
Seat Capacity v/s Sales report
E-Tickets Outstanding
Shows valid e-tickets not yet
used.
E- Tickets Lifted
Shows all used e-tickets and
their value
Tickets by Date of Flight
Shows ticket and their value arranged
in date of journey order.
Tickets by Date of Issue
Shows ticket coupons and their value
arranged in order of issue date.
Total Sales Summary by FOP –
GSA
GSA shows net sales figure for a
period, refunds and cancellations are
deducted from Credit Sales.
Total Sales Summary by FOP –
Issue Office
Issuing Office shows net sales figure
for period.
IBE Overview
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Flight Information and Booking Capability
Customer Ticket Sales module
Business/Corporate Account Booking
Travel Agency access via Secure login ID
Interfaces with VRS or another airline host system
Access booking engine via Airlines Website through a link
Best fare Shopping, Multiple currencies
Secure credit card validation & Payment Gateway interface
e-ticketing, FFP integration & Customer profiles
Customisable user-friendly screens & Language preference
Targeted email-shot to passengers
Advance Management Statistics module
Online Availability & Fares
Online Check-in/Seat selection
Online Boarding Pass Printing
Vid-web - System Features
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User Profile
Multiple Language Support
Availability
Promotional Information
Fare Quote
Best Fare Shopping
Time Limit Restrictions
Fare Rules
Multiple Currencies
Secure Credit Card Validation
Vid-web - System Features
 Special Fares and Offers
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e-Ticket Support
Seat Selection
Meal Requests
Special Requests
Booking Calendar
Ticket Delivery Options
Remote Administration
Security
Expandability
Internet Sales Analysis
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Event Log
Booking Log
Hourly, Daily, Monthly Booking Chart
Fare Quotes Per Booking
Sessions That Did Not Book
Average Cost Per Trip
Daily Revenue Chart
Monthly Revenue Chart
Session Count
Hourly, Daily, Monthly Session Count
Internet Sales Analysis
Look to Book Ratio
Daily Look to Book Ratio
Monthly Look to Book Ratio
Daily Passenger Chart
Monthly Passenger Chart
Frequent Customers
Frequent Routes
Frequent Fare Quotes
Frequent Classes
Vid-web Administration Menu
Management Tools
Charts show the number of bookings on each given day.
Management Tools
Management may view statistics such as the total number of bookings on each day, the
total revenue created from these bookings and the average sale figure of each booking.
Event Analysis
 Capture complete booking procedure & Events within the booking
Current VRS Developments
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APP (interactive APIS)
VARS (VRS Advance GUI – Fares module)
Real-time inventory & fares source for OAL
Cargo Handling System (GUI interface)
Revenue Management
Revenue Management
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Integrated Revenue Control
Real Time Graphical Displays and Statistical Tools
Integrated Web Interface
No 3rd Party Data Exports Required
No Costly Database Administration
Customizable Reports by Airline
Management Decision Making & Control
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Improved Inventory Management
Reduced Manual Assessment
Increased Productivity
Real Time Space Control
Dynamic Optimization
Point and Click Interaction
Critical Flight Identifiers
Specific Flight Statistics
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Detailed Statistics on Current Sales
Historic Sales Comparisons
Optimization Recommendations
Rapid Manual Override
Flight Inventory tracking by Cabin
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Actual Flight Inventory by Class/Cabin
Historic Comparisons
Predicted Future Sales by Class/Cabin
Recommended Forecasts by Class/Cabin
Revenue Tracking
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Total Revenue
Historic Comparisons
Revenue by Class/Cabin
Revenue Forecasts by Class/Cabin
Host Printer Configuration
Local Printer Configuration
Secure Hosting Facility
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24 x 7 Monitored Support
Satellite Internet Back-up
24 x 7 Uninterrupted Power Supply
Dedicated Airline System
Multiple Firewall Protection
Offsite Data Storage
Security
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Logon/Access Security
System Segregation
Rigorous Data Assurance
Disaster Recovery Measures
For more information or
a LIVE demo on
VRS
send an email to
[email protected]
Thank you for your time
VRS sales team
Contact:
Jancy Anthony
[email protected]
+97150 4581668
Savio GamaRose
Connon D’souza
[email protected]
+97150 9509790
[email protected]
+97156 6813150