Helping people help themselves and each other.

Transcription

2010 ANNUAL REPORT
NEW HAMPSHIRE COMMUNITY ACTION ASSOCIATION
Improving the Quality of Life
“Helping people help themselves
and each other.”
PRESIDENT’S MESSAGE
The six Community Action Agencies were created as a result of America’s war on poverty in
1965. Our mission remains unchanged today; it is to provide economic opportunity to those
struggling to make ends meet in today’s complicated modern society. While New
Hampshire’s poverty rate remains low by comparison to many other states, it has risen during
the “Great Recession”. Those who struggle with poverty in New Hampshire face severe
challenges and many roadblocks. New Hampshire’s statewide Community Action network
hopes that the information provided in this report captures a snapshot of our efforts to help
families, seniors, and other individuals to better survive the day-to-day struggles of being
poor and, more importantly, provide opportunities to break out of the cycles of poverty and
live comfortable and self-supporting lives.
New Hampshire’s six agencies operate a series of programs in common, among them: Head
Start, Fuel Assistance, Energy Assistance, Weatherization, Nutrition, Employment and
Training, Transportation, and Homeless programs. The core concept of Community Action,
however, involves local programming, providing opportunities for disadvantaged families
and individuals to succeed in their own communities. Because of this flexibility, built into the
Community Action concept and funded through the Community Services Block Grant, each
local Community Action Agency is able to design programs reflecting the needs of local
families and opportunities found in each community. In certain areas, programs designed to
help people who do not speak English are essential; in others, health care would be
unavailable without the local Community Action Agency. Economic development is
important in communities where there is a shortage of jobs or there is an even greater
shortage of good paying jobs. Other communities need recreational facilities, programs
involving drug treatment, the reduction of crime and, everywhere, affordable housing,
transportation and job training are needs that require unique local efforts.
The New Hampshire Community Action Agencies are non-profit corporations contracting
with federal, state and local governments, private agencies, local businesses, and philanthropies
to meet local needs. The following pages will report the outcomes of our efforts, the barriers still
before New Hampshire’s disadvantaged population, and some of the stories of the families we
assist. The task faced by Community Action in New Hampshire is difficult. We look to state and
local government, other non-profits, and especially the private sector to form partnerships so that
effective services and increased opportunities are available for all New Hampshire residents
regardless of their economic status. We realize there is much to do and we ask you to join us in
our efforts to open the doors to economic opportunity for all.
Gale F. Hennessy
President
REPORT OF THE
NEW HAMPSHIRE COMMUNITY ACTION ASSOCIATION 2010
TABLE OF CONTENTS
Community Action in New Hampshire – Who Are We, What Do We Do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
The History of Community Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Making Our Program Services Possible: The Community Services Block Grant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Community Action Agency Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Community Action Program Belknap-Merrimack Counties, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Rockingham Community Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-17
Southern New Hampshire Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-21
Southwestern Community Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-25
Strafford County Community Action Committee, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26-29
Tri-County Community Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30-33
Summary of Community Action Budget Expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Economic and Demographic Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Assessing the Impact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Federal Poverty Income Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
New Hampshire Families in Poverty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Unemployment Rates by County . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
New Hampshire Demographic Data Profile Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
New Hampshire Rate of Unemployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Employment by Industry in New Hampshire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
New Hampshire Growth and Other Economic Factors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Funding from ARRA by State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Initial Claims for Unemployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Change in Population Over the Age of 65. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Population Over the Age of 65 by County . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Is New Hampshire a Low Spending State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Our High Growth Years are Behind Us. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Community Action Code of Ethics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Community Action Program Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Emergency Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50-52
Employment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52-53
Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53-55
Income Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55-56
Linkages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56-57
Nutrition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57-58
Self-Sufficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58-59
COMMUNITY ACTION IN NEW HAMPSHIRE
WHO ARE WE? – WHAT DO WE DO?
The six Community Action Agencies (CAAs) in New Hampshire are dedicated to the principle that poverty should not be
a permanent condition of people’s lives. Created as a result of the Economic Opportunity Act of 1964, our organizations
empower low income people, with the help of their communities, to lift themselves and their families out of poverty.
New Hampshire CAAs are private nonprofit corporations with boards of directors composed of representatives of the
private sector, public officials, and low-income individuals. As private non-private corporations, CAA’s are governed by
appropriate Federal and State laws. Our funding is a mix of Federal, State and private resources. We are geographically
designed along county lines, either single or multi-county in service area, and together we serve every one of the 234
cities and towns in our state.
With local direction and management, New Hampshire CAAs are able to respond quickly and effectively to the variety of
needs of our disadvantaged population. We work closely with local, county, and state governments, as well as other social
service agencies, and private industry, including banks, investors and local businesses. Together we strive to marshal as
many resources as possible in our efforts to provide comprehensive services responsive to conditions. While we operate
similar core programs such as Head Start and Fuel Assistance, each of us also has programs reflecting unique, local needs.
Thus one Community Action Agency may specialize in housing, another in transportation, and still another in health and
nutrition.
The tax structure in the state presents unique challenges, and can be especially burdensome to those with the fewest
resources. With that in mind, we are committed to collaborative efforts in attacking the problems faced by the poor. By
partnering with other social service organizations, State Agencies, municipalities and the private sector, we strive to
maximize the impact of each dollar in providing services. A strong social service network, including Community Action
Agencies, provides New Hampshire communities with cost effective services, locally controlled and supervised. This is
the essence of Community Action.
The Promise of Community Action
Community Action changes people’s lives, embodies the
spirit of hope, improves community and makes America a better place to live.
We care about the entire community and we are dedicated to
helping people help themselves and each other.
6
HISTORY OF COMMUNITY ACTION IN NEW HAMPSHIRE
As a result of a number of critical analyses in the late 50’s and early 60’s of the American economy and subculture of
poverty, poverty came to be more of a national focus in the Kennedy administration. Initiatives such as Mobilization for
Youth, which emphasized the role of neighborhood councils, school boards, local service providers, neighbors, etc. in
addressing juvenile crime and the conditions which led to it, gave impetus to the approach which came to be called
“community action.”
President Johnson declared the “War on Poverty” in his 1964 State of the Union address, and the Economic Opportunity
Act was passed in 1964, and brought into being in Title II “Urban and Rural Community Action Programs.” Sargent
Shriver was the first Director of the Office of Economic Opportunity (OEO) which administered these programs. In New
Hampshire, at Governor John King’s direction, seven Community Action Agencies were created to cover all New
Hampshire communities. The city of Manchester Community Action Agency was eventually consolidated with the
balance of Hillsborough County.
A national network of Community Action Agencies (CAAs) used their local initiative funding to design and administer
local programs at the local level. The structure and function of these CAAs continued to be refined through the 60’s and
early 70’s, with the Quie and Green Amendments being key components of legislation which helped Community Action
develop as it moved forward. Through the Nixon presidency the administration continually attempted to dismantle the
OEO and eliminate Community Action. Donald Rumsfeld played a key role in preventing this from occurring.
In 1974 the Community Services Act brought into being the Community Services Administration (CSA) as successor to
the OEO. The energy crisis of the mid 70’s gave birth to the Weatherization program, and in fiscal year 1980 Community
Action received its highest funding level, $2.15 billion. Congressional oversight increased and several changes were made
which strengthened internal controls at the CSA. The “Reagan Revolution” led to attempts to eliminate the CSA while
consolidating many social service programs into a block grant administered by the states. The Omnibus Budget
Reconciliation Act of 1981 created the Community Services Block Grant (CSBG), but the essential components of
Community Action were retained. The Office of Community Services (OCS) assumed the former duties of the CSA.
CSBG is the key to the Community Action concept. Each Agency receives Federal funding to design and implement
programs for the poor that meet local community needs. The use of these funds is not dictated in Washington or in
Concord, but decisions by local Community Action boards determine the use of CSBG funds. This allows Community
Action Agencies to be responsive to local needs and to design programs that fit unique circumstances. This has allowed
substantial new initiatives by the New Hampshire Community Action network.
While the funding processes for Community Action Agencies have changed over the years the concept of local control has
remained at the heart of New Hampshire’s Community Action effort. Within this context, New Hampshire Community
Action Agencies have broadened program efforts over the years. Marshalling resources has allowed Community Action
Agencies to effectively operate programs in such diverse fields as housing, health, transportation, education, employment,
training, family planning, drug and alcohol use treatment and homelessness.
New Hampshire’s Community Action network stresses cooperation. The six Agencies are members of the New Hampshire
Community Action Association as well as the New England Community Action Association and the national Community
Action Partnership. Working together on many state-wide projects, New Hampshire Community Action Agencies are an
effective delivery network. In addition to providing services for a variety of New Hampshire state agencies, the New
Hampshire Community Action network has collaborated to impact on utility rates for the economically disadvantaged,
sought grants to provide economic development in the smaller communities in the State, and continually worked to
implement best practices.
The changing nature of Federal and State funding patterns, the ever-increasing burden on local taxpayers, and the
evolving nature of poverty in New Hampshire are challenges for the New Hampshire Community Action network as we
continue our work in this new century. We are ready to face those challenges with the same commitment to improving
people’s lives and alleviating poverty with which Community Action began more than 40 years ago.
7
MAkING OUR PROGRAM SERvICES POSSIBLE
THE COMMUNITY SERvICES BLOCk GRANT
The Community Services Block Grant (CSBG), created by the Omnibus Budget Reconciliation Act of 1981, is a federal,
anti-poverty block grant. CSBG funds the operations of a state administered network of more than 1,000 local agencies
nationwide, the vast majority of which are Community Action Agencies (CAAs). These agencies create, coordinate and
deliver programs and services to low-income Americans in 96 percent of the nation’s counties.
For FY 2010 $688,810,000 in CSBG funding was made available to 50 States, the District of Columbia, the
Commonwealth of Puerto Rico and the U.S. Territories, which in turn subcontracted with CAAs and locally-based
community organizations. The state of New Hampshire received $3,730,000 in CSBG funding.
To ensure maximum effectiveness of CAAs and other CSBG recipients, a measurement tool known as Results Oriented
Management and Accountability (ROMA) was developed in 1994. ROMA’s purpose is to provide a framework for
assessing and measuring the effectiveness of agencies using CSBG resources in helping people move toward selfsufficiency. The NHCAA members are committed to the principles of sound management, effective service delivery and
the ROMA process. Six goals were outlined as broad measuring sticks in the areas of Family, Agency and Community.
They are:
Goal 1: Low-income people become more self-sufficient
Goal 2: The conditions in which low-income people live are improved
Goal 3: Low-income people own a stake in their community
Goal 4: Partnerships among supporters and providers of service to low-income people are achieved.
Goal 5: Agencies increase their capacity to achieve results
Goal 6: Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other
supportive systems
“The CSBG Program provides invaluable assistance to our neediest families and gives individuals the necessary tools to
help them get back on their feet…We’ve seen great progress for many of America’s poorer families. But we need to do
better. By continuing the services of the CSBG program we are expanding our social service networks and helping the
poorest of the poor reach financial independence and self-sufficiency.” Congressman Phil English, (R-Pa.) May 2006
8
COMMUNITY ACTION AGENCY PROFILES
9
COMMUNITY ACTION PROGRAM BELKNAP-MERRIMACK COUNTIES, INC.
COMMUNITY ACTION PROGRAM BELkNAP-MERRIMACk COUNTIES, INC.
Main Office Location
2 Industrial Park Dr.
Concord, NH 03301
Tel. (603) 225-3295 Fax (603) 228-1898
www.bm-cap.org
Mailing Address
PO Box 1016
Concord, NH 03302-1016
Outreach Offices
Concord
Tel. (603) 225-6880
Franklin
Tel. (603) 934-3444
Laconia
Tel. (603) 524-5512
Meredith
Tel. (603) 279-4096
Suncook
Tel. (603) 485-7824
Warner
Tel. (603) 456-2207
Program Service Sites
Allentown
Alton
Belmont
Bradford
Concord
Epsom
Franklin
Laconia
Meredith
New London
Ossipee
Pembroke
Pittsfield
Plymouth
Tilton
Warner
Board of Directors
Sara A. Lewko
Charles Russell, Esq.
Dennis Martino
Marilyn Ross
Senior Staff
Ralph Littlefield
Brian F. Hoffman
Kathy Lavigne
Teresa Beauchesne
Chris Bonner
Elaine Roundy
Michael Coleman
Rick Cote
Randy Emerson
Lisa Hazeltine
Rebecca Johnson
Pam Jolivette
Shannon Nolin
Dana Nute
David Poisson
Julie Sackett
Judy Scothorne
Carol Stewart
Jim Sudak
Susan Wnuk
President
Vice President
Secretary/Clerk
Treasurer
Wanda Bourgeois
Heather Brown
Theresa M. Cromwell
Bobbie Jo Downs
Kathy Goode
Susan Koerber
Karen Painter
Executive Director
Deputy Director
Chief Accountant
Personnel Coordinator
Budget Analyst
Executive Secretary
Elderly Housing Director
Homeless and Family Housing Director
Emergency Food Assistance Program/
Summer Food Service Director
Workforce Development Program /
Senior Community Services
Employment Program Director
Family Services Director
Elder Services/Rural Transportation/
Senior Companion Program Director
Governor and Dr. Lynch providing Meals-on-Wheels.
Electric Assistance Program Director
Housing Rehabilitation and Energy Conservation Director
The Fixit Program and NH Modular Ramp Program Director
Head Start/Early Head Start/Child Care Director
Community Services Director
NH Mediation Director
Concord Area Transit Director
Community Health and Nutrition Services Director
10
LETTER FROM THE ExECUTIvE DIRECTOR
Over the last forty five years, Community Action Programs Belknap-Merrimack Counties Inc. primary purpose has been
to provide a comprehensive and cost effective approach to the delivery of health and social services to the communities
that we serve. Through community planning and the effective use of federal, state, local and private resources the agency
has been able to provide a broad range of services designed to meet the needs of our citizens.
These services are targeted to assist low income families to become or remain self-sufficient. We work with our senior
citizens to assist them in their goal to remain independent and connected to their community. Our organization touches
the lives of thousands of citizens in the State of New Hampshire every day. I hope as you read this publication you will
gain a further understanding of our work, the services we provide and our value to the community.
Ralph Littlefield
Executive Director
Concord Area Transit Rider
Senior Companion Program
11
AGENCY PROGRAMS
A) EDUCATION
Child Care Centers
Early Head Start
Head Start
Home Visiting New Hampshire
F) INCOME MANAGEMENT
CORE Residential Conservation Program
Electrical Assistance Program (EAP)
Heating Repair/Replacement Project (HRRP)
National Grid Weatherization Program
Weatherization Assistance Program
B) EMERGENCY SERVICES
Continuum of Care
Emergency Assistance Supportive Housing Program
Emergency Food Pantries
Low Income Home Energy Assistance Program
(LIHEAP)
Homeless Housing and Access Revolving Loan Fund
Homeless Outreach and Intervention Program
Homeless Prevention and Rapid Re-Housing Program
Homelessness Prevention/Intervention
Neighbor Helping Neighbor
NH Security Guarantee Deposit Program
New Start Program
Senior Energy Assistance Services (SEAS)
Short/Long Term Disaster Recovery
G) LINKAGES
Area Outreach Centers (6)
Central NH Transportation Brokerage
Concord Area Transit
NH Mediation Program
Rural Transportation Services
Senior Centers (9)
ServiceLink Resource Center of Merrimack County
Special Transit Services
Winnipesaukee Transit System
Lead Agency Region 3: Regional Transportation
Coordinating Council
H) NUTRITION
Child Care Food Program
Commodity Supplemental Food Program (CSFP)
Congregate Meals
Farmer's Market Nutrition Program (FMNP)
Holiday Gift and Food Baskets
Meals-on-Wheels
Summer Food Service Program
Temporary Emergency Food Assistance Program
(TEFAP)
Woman, Infants and Children Nutrition Program (WIC)
C) EMPLOYMENT
Community Work Experience
Families @ Work
Senior Community Service Employment Program
WIA Adult Worker Program
WIA Dislocated Worker Program
Workplace Success
D) HEALTH
Family Planning
Prenatal Program
Sexually Transmitted Disease Clinics
STD/HIV Counseling & Testing Clinics
Teen Clinic
I) SELF-SUFFICIENCY
Community Development Block Grant
E) HOUSING
American Dream Home Program
Elderly Housing - HUD 202 (6) - Tax Credits (1)
Family Housing - Tax Credits (3)
Family Housing - Affordable (2)
Fixit Program
HOME Rehabilitation Program
Housing Futures Fund
NH Modular Ramps Program - Special Needs Access
Program
NH Rental Guarantee Program
Purchase/Rehabilitation Program
12
SUMMARY OF PROGRAM ExPENDITURES BELkNAP-MERRIMACk COUNTIES, INC. COMMUNITY ACTION PROGRAM
INFORMATION FOR FISCAL YEAR OCTOBER 1, 2008 TO SEPTEMBER 30, 2009
Program Expenditures
by Category
Persons*
by Category
Households*
by Category
A. Education
$3,839,932
533
B. Emergency Services
$9,492,847
35,369
C. Employment
$1,989,064
1,393
D. Health
$1,690,899
5,589
E. Housing
$2,780,500
1,739
F. Income Management
$1,265,157
6,377
F. Linkages
$2,260,282
8,055
G. Nutrition
$7,882,635
11,203
H. Self-Sufficiency
$456,500
110
TOTAL:
$31,657,816
Number of Full Time Employees:
215
Number of Part Time Employees:
295
Payroll:
$8,142,000
Volunteer Hours:
134,790
Value of Volunteer Hours:
$2,810,372 (based on figure of $20.85/hr as determined by the Bureau of Labor
Statistics for earnings in certain occupations and adjusted by Independent Sector
to include benefits)
Value of In-Kind Donations:
$1,264,099
2,060,811 lbs. of food
157,429 rides
414,029 meals
* These figures may represent duplicated counts.
Horseshoe Pond Place Halloween
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ROCKINGHAM COMMUNITY ACTION
ROCkINGHAM COMMUNITY ACTION
4 Cutts Street
Portsmouth, NH 03801
(603) 431-2911 or 1-800-556-9300
www.rcaction.org
Epping
Newmarket
Portsmouth
Raymond
Salem
Seabrook
Board of Directors
Chairman:
Vice-Chair:
Treasurer:
Secretary:
Neal Carnaby
Chris Callahan
Steve MacInnes
Jennifer O’Neil
Public Sector
Heather Neville
Nancy Pierce
Robin Read
Vacant
Private Sector
Chris Callahan
Stephen MacInnes
Tom Meissner
Eliza Stewart-MacDougall
Debra Weiss Ford
Tara Whitney
Low-Income Sector
Neal Carnaby
Zulay Eliason
Bonnie Konopka
Jennifer O'Neil
Senior Staff
Tom Nelson
Ron Ross
Karen Moyer
Gerry Santilli
Sharon Brody
Andy Gray
Patte Ardizzoni
Teddy Golter
Executive Administrator
Fiscal Director
WIC/CSFP/CCS/LS Director
Head Start Director
Energy and Community
Services Director
Weatherization Director
Strategic Initiatives Director
Executive Assistant
Volunteers load food for distribution to local pantries.
14
LETTER FROM THE ExECUTIvE ADMINISTRATOR
The Promise of Community Action:
Community Action changes people’s lives, embodies the spirit of hope, improves communities and makes America a
better place to live. We care about the entire community and are dedicated to helping individuals help themselves and each
other.
Rockingham Community Action (RCA) has been offering hope, help and change for families facing financial crisis for
over 45 years. Through programs that promote the birth of healthy babies, help families avoid homelessness, provide
quality pre-school education experiences for young children, keep families and seniors safe and warm and assist
households in developing assets for a more secure financial future we succeed in building stronger and healthier
communities for all.
Our commitment, dedication and expertise in addressing poverty and its affect on families during the past 45 years
continues to provide opportunities for RCA to realize the Promise of Community Action, remaining, “…dedicated to
helping individuals help themselves and each other.”
Along with other members of the New Hampshire Community Action Association, RCA is committed to helping create
financially stable families and strong communities, meeting local needs through innovative programming, partnering and
services in response to the issues which affect people’s lives on a daily basis.
As members of Community Action we are proud of our history of achievements nationally and here in New Hampshire in
providing the doorway through which families and individuals can find financial stability and self-sufficiency. The staff
and leadership of RCA will continue to fulfill the agency’s mission, and we will continue to welcome the support of
community partners and generous individuals in making Rockingham County a better place to live for all of our
neighbors.
Tom Nelson
Executive Administrator
Home ownership is a reality for this family thanks to
RCA’s IDA program.
15
AGENCY PROGRAMS
A) EDUCATION
Adult Basic Education
Gift of Reading
Head Start
Reading is Fundamental
Tales to Go
H) NUTRITION
Breastfeeding Connection
Child and Adult Care Food Program (CACFP)
Emergency Food Assistance Program
Women Infants & Children Nutrition Program (WIC)
Homeless Outreach/Intervention
Long Term Disaster Recovery
(LIHEAP)
I) SELF-SUFFICIENCY
English for Speakers of Other Languages (ESOL)
C) EMPLOYMENT
COMPASS Youth
Families @ Work
WIA Adult Disadvantaged Worker Program
Workplace Success
RCA literacy programs open the world of reading to children.
D) HEALTH
E) HOUSING
Elderly Housing HUD Section 202 (1)
Elderly Housing Tax Credit (1)
Fixit Program
Personal Emergency Response System (PERS)
Security Deposit Loan Program
Electric Assistance Program (EAP)
Fuel Assistance Budget Counseling
CORE Residential Conservation Programs
G) LINKAGES
Area Outreach Centers
Child Care Resource & Referral
Family Support Project (WIC)
16
SUMMARY OF PROGRAM ExPENDITURES ROCkINGHAM COMMUNITY ACTION
INFORMATION FOR FISCAL YEAR jULY 1, 2008 TO jUNE 30, 2009
by Category
Persons*
by Category
A. Education
$1,587,265
5,296
$6,079,037
13,055
C. Employment
$590,498
256
D. Health
0
0
E. Housing
$20,000
173
$757,279
3,703
F. Linkages
$362,000
2,270
G. Nutrition
$623,408
4,066
H. Self-Sufficiency
$321,910
1,440
TOTAL:
$10,341,397
91
39
Payroll:
$7,497,506
Volunteer Hours:
9,506
$198,200 (based on figure of $20.85/hr as determined by the Bureau of Labor
$764,904
17
Households*
by Category
5,552
SOUTHERN NEW HAMPSHIRE SERVICES, INC.
SOUTHERN NEW HAMPSHIRE SERvICES, INC.
40 Pine St.
PO Box 5040
Manchester, NH 03108-5040
Tel. (603) 668-8010 Fax (603) 645-6744
Hillsborough County: 1-800-322-1073
www.snhs.org
Outreach Offices
Greenville
54-56 Main St.
(603) 878-3364
Hillsboro
21 School St.
(603) 464-3136
Manchester
160 Silver St.
(603) 647-4470
Ashland
Bristol
Deerfield
Epping
Golfstown
Greenfield
Hillsboro
Hudson
Manchester
Nashua
Merrimack
134 Alids St.
(603) 889-3440 or 877-211-0723 Milford
Nashua
North Berwick, ME
Peterborough
Peterborough
The River Center
Pittsburg
46 Concord St.
(603) 924-2243 or 877-757-7048 Raymond
Rochester
Weare
Board of Directors
Chairman:
Vice-Chairman:
Secretary:
Treasurer:
Public Sector
Sen. Lou D’Allesandro
Constance Erickson
Linda T. Foster
Tom Mullins
Christopher Pappas
Private Sector
Dolores Bellavance
Richard Delay, Sr.
Wayne R. Johnson
Mary M. Moriarty
German Ortiz
Patricia Spirou
Low-Income Sector
Janet Allard
James Brown
Nancy Guthrie
Norma Roy
Leo G. Sauve, Sr.
Martha Verville
Wayne R. Johnson
Richard Delay, Sr.
Mary Moriarty
Constance J. Erickson
Head Start-Policy Council
Vacant
Senior Staff
Gale F. Hennessy, CCAP
Michael O’Shea
Deborah Gosselin, CCAP
Diane Erikson
Jeanne Agri
Christine Beauvais
Louise Bergeron
Frank Boudreau
Ryan Clouthier
Kathleen Devlin
William Hart
Douglas Heuser
Dee Martin
Gregory Schneider, CCAP
Debra Sevigny
Michael Tabory
Executive Director
Deputy Director/Fiscal Officer
Program Operations Director
Administrative Assistant
Child Development Director
Workforce Development Operations Administrator
Energy Director
NH Employment Program Administrator
Weatherization Director
Community Health and Nutrition Services Director
Facilities and Housing Development Director
SEE Science Center Director
Volunteer Services Director
Community and Multi-Cultural Services Director
EEO Officer
Housing Director
Human Resources Director
18
Southern New Hampshire Services is the Community Action Agency for New Hampshire’s largest county; Hillsborough
County includes twenty-nine towns and the state’s two largest cities. This area includes small rural communities such as
Windsor and Sharon, and diverse inner-city neighborhoods. Providing services and opportunities to a mixed population is
often a challenge. Many inner-city residents do not use English as their first language and are unfamiliar with our
customs and traditions. Those living in small towns have problems accessing transportation, and medical and dental
services. To provide our families with effective services and more opportunities, it’s important to collaborate with local
government and schools, with other non-profits, and with concerned citizen groups.
The programs of Southern New Hampshire Services concentrate on providing access to improve a family’s ability to
secure the basics of life; therefore, housing, employment, health and nutrition services, and education are priorities at
SNHS.
• Housing: We operate 900 units of housing; we have built, own and operate over 800 units of elderly housing, and have
two housing projects for homeless individuals. We also have a network of homeless outreach programs. Our Energy
Department, through LIHEAP and EAP, helps pay the heating, cooling, and electric costs of thousands of homes. Our
Weatherization and Lead Paint Programs make homes more efficient and safe.
• Nutrition and Health: Through our Women, Infants and Children’s Nutrition Program (WIC), Commodity Supplemental
Food, Community Gardens, and Summer Feeding Services Programs, we offer access to healthy food, nutrition
education, and referrals to health services.
• Education: Our Child Development Programs include Head Start, Early Head Start, and Child Care. We also offer a
Youth Empowerment Program for older youth. Our Employment and Training Programs place heavy emphasis on
continuing education, and the SEE Science Center is a well known and popular learning experience for youth of all
ages.
• Employment: Preparation for work and training activities are the core of our Employment Programs. We offer training
and job opportunities for individuals who are unemployed due to downturns in the local economy as well as those
exiting public assistance. Our Youth Programs are for individuals just entering the workforce. SNHS also offers
Correctional Alternative Programs with emphasis on work readiness and job placement.
One of the great strengths of Community Action is the local Agencies’ ability to adapt quickly, respond effectively and
deliver services, and by taking advantage of unusual opportunities. A recent example was SNHS’ ability to use ARRA
(American Recovery & Reinvestment Act) funds to retain and/or create approximately 59 jobs in Hillsborough County,
providing additional services in the areas of Head Start, the Summer Feeding Services Program, Multi-cultural Services,
Child Care, Employment Services, Housing, and a huge increase in the number of homes weatherized. These ARRA
programs were available only for a period of months and, at the most, two years. Our ability to take immediate advantage
and produce job opportunities highlighted the flexibility and responsiveness of Community Action.
Gale F. Hennessy, Executive Director
Southern New Hampshire Services, Inc.
Newly-arrived refugees and immigrants enjoy social, recreational
and educational experiences through Southern New Hampshire
Services’ B.R.I.N.G.-I.T.!! Program.
19
AGENCY PROGRAMS
A) EDUCATION
Early Head Start
Head Start
Pen Pal Program
Science Enrichment Encounters (SEE) Science Center
G) LINKAGES
Economic Opportunity Center
Family Support Services
Retired Senior Volunteer Program (RSVP)
Rural Transportation Services
Seniors Count (Nashua)
Seniors Count Neighbors Care (Manchester)
Thresholds and Decisions
Continuum of Care
Family Emergency Loan Program
FEMA Energy Assistance
Homeless Outreach/Intervention Program
(LIHEAP)
H) NUTRITION
Community Gardens
Summer Food Service Program
Women Infants and Children Nutrition Program (WIC)
WIC Farmers’ Market Nutrition Program
Fresh Fruit and Vegetable Program
C) EMPLOYMENT
COMPASS Youth
Families @ Work
New Hampshire Employment Program
Workplace Success
Youth Empowerment Program
I) SELF-SUFFICIENCY
Bringing Refugees, Immigrants and Neighbors Gently
Into Tomorrow (B.R.I.N.G.I.T.!!!)
Child Care
Child Care Resource and Referral
English for Speakers of Other Languages
Eileen Phinney Center
North Peterborough Family Program
Pre-Placement Program
D) HEALTH
E) HOUSING
Elderly Housing Tax Credit (1)
Fixit Program
Mary’s House
Robinson House
Lead Paint Hazard Control Program
Fuel Assistance Budget Counseling
National Grid Weatherization Program
USDA Undersecretary Kevin Concannon gets a first-hand look at
the implentation of USDA supported programs during a visit to
Southern New Hampshire Services’ Child Care and Community
Health and Nutrition Program offices.
Photo courtesy of the New Hampshire Union Leader.
20
SUMMARY OF PROGRAM ExPENDITURES SOUTHERN NEW HAMPSHIRE SERvICES, INC.
INFORMATION FOR FISCAL YEAR AUGUST 1, 2008 TO jULY 31, 2009
by Category
Persons*
by Category
Households*
by Category
A. Education
$5,666,842
808
11,638,479
35,568
C. Employment
$6,024,216
3,475
D. Health
30,400
710
E. Housing
$6,048,068
1,559
4,884,005
803
F. Linkages
$326,570
903
G. Nutrition
$5,554,707
15,389
H. Self-Sufficiency
$1,752,735
1,274
TOTAL:
$41,926,022
333
92
Payroll:
$9,244,842
Volunteer Hours:
35,344
$800,459
15,432
48,367 meals
Southern New Hampshire Services’ Riverview Village in Bristol is
home to 19 low-income seniors.
21
SOUTHWESTERN COMMUNITY SERVICES, INC.
SOUTHWESTERN COMMUNITY SERvICES, INC.
63 Community Way
PO Box 603
Keene, NH 03431
Tel. (603) 352-7512 Fax (603) 352-3618
www.scshelps.org
96-102 Main St.
PO Box 1338
Claremonth, NH 03743
Tel. (603) 542-9528 Fax (603) 542-3140
Board of Directors
Chairman:
Vice-Chairman:
Secretary/Treasurer:
Assistant Secretary/
Treasurer:
Alstead
Charlestown
Claremont
Hinsdale
Jaffrey
Keene
Newport
North Walpole
Swanzey
Troy
Walpole
Winchester
Kevin Watterson
Scott Croteau
Elaine M. Amer
Cheryl Gallien
Leroy Austin
Ann Beattie
Robert Beauregard
Penny Despres
David Edkins
Raymond Gagnon
Louis Remi Gendron
David Hill
Mary Lou Huffling
Charles Miller
Sen. Robert Odell
Dawn Ranny
Senior Staff
William Marcello
John Manning
Tina Roy
Keith Thibaullt
James Stitham
Gail Merrill
Chief Executive Officer
Chief Financial Officer
Chief Administrative Officer
Chief Development Officer
Compliance Officer
Community Services Director
22
LETTER FROM THE CHIEF ExECUTIvE OFFICER
Southwestern Community Services (SCS) is a major provider of social services to the residents of Sullivan and Cheshire
Counties in New Hampshire. During the Year 2009, SCS provided assistance to 31,788 residents representing more than
18,636 households.
Southwestern Community Services provides a myriad of assistance through transitional housing and emergency shelter
programs, workforce and senior rental housing, education and childcare, nutrition and health, energy conservation, utility
programs, day and employment services for developmentally disabled individuals, and workforce development services
for clients and dislocated workers.
We are proud of the positive impact we have made on the lives of so many individuals and families. While we
acknowledge the importance of diversity of the assistance our programs offer to meet our consumers’ immediate needs, it
is also important to underscore that our mission is designed to put them on the road to self-sufficiency.
For more than four decades the flexibility of SCS’ resources and approaches in addressing the needs of our consumers has
been one of our strongest weapons in fighting President Lyndon Johnson’s “War on Poverty”
For 46 years, including the current downturn in the economy, through our many, many successes, and even some failures,
SCS has come to recognize that two events need to occur in order for our residents to achieve economic independence.
The first is that decent, affordable housing needs to be available in all of our communities. In addition to rental
opportunities, this should also include the opportunity for home ownership.
The second event is to provide meaningful employment. By this we mean the availability of jobs, close to where folks
live. These jobs should provide a chance for advancement as well as a livable wage with fringe benefits and health
insurance.
We believe that by working together we can reach our goal of making a difference in the lives of our citizens by helping
them to help themselves achieve economic independence.
Bill Marcello, Chief Executive Officer
Southwestern Community Services
Head Start
23
AGENCY PROGRAMS
A) EDUCATION
Head Start
G) LINKAGES
Elder Support Program
ServiceLink (Sullivan County)
Continuum of Care
Homeless Outreach and Intervention Program
Homeless Transitional Housing Program
Homelessness Prevention/Intervention Program
Housing and Shelter Program
(LIHEAP)
Monadnock Area Housing Coalition
New Start Program
NH Housing Security Guarantee Program
Sullivan County Housing Coalition
H) NUTRITION
Breastfeeding Peer Counseling
Emergency Food Assistance Food Program
Farmers Market Nutrition Program
Women Infants & Children’s Nutrition Program (WIC)
I) SELF-SUFFICIENCY
Community Development Block Grant
Community Development Investment Program
New Hope New Horizons
C) EMPLOYMENT
Families @ Work
Workplace Success
TANF - Job Retention and Advancement
New Hope New Horizons
D) HEALTH
Health Insurance Counseling for Seniors (HICEAS)
E) HOUSING
Elderly Housing Section 202 (3)
Elderly Housing Tax Credits (4)
Family Workforce Housing
Rural Development/Housing Preservation Grant
24
SUMMARY OF PROGRAM ExPENDITURES SOUTHWESTERN COMMUNITY SERvICES, INC.
by Category
Persons*
by Category
Households*
by Category
A. Education
$2,386,206
251
234
$7,457,614
16,898
12,432
C. Employment
$1,103,721
618
617
D. Health
0
0
E. Housing
$5,410,240
1,157
$0
0
F. Linkages
$256,054
5,462
1,362
G. Nutrition
$454,516
6,533
3,397
H. Self-Sufficiency
$828,552
669
188
TOTAL:
$17,896,903
181
67
Payroll:
$5,740,473
Volunteer Hours:
24,947
$524,156
25
406
STRAFFORD COUNTY COMMUNITY ACTION COMMITTEE, INC.
270 County Farm Road (PO Box 160)
Dover, NH 03821-0160
Tel. (603) 516-8130 Fax (603) 516-8140
www.straffcap.org
Dover
Farmington
Milton
Rochester
Somersworth
Head Start Administration
60 Charles Street (PO Box 607)
Farmington, NH 03836
Outreach Offices
Dover Outreach Office
Tel. (603) 749-1334 Fax (603) 749-3718
Farmington Outreach Office
Tel. (603) 755-9305 Fax (603) 755-2879
Milton Outreach Office
Tel. (603) 652-4863 Fax: (603) 652-4865
Rochester Outreach Office
Tel. (603) 332-3963 Fax (603) 335-7461
Milton Children’s Center
Tel. (603) 652-0990 Fax (603) 652-9077
Board of Directors
Senior Staff
Chairperson:
Vice-Chairperson:
Secretary:
Treasurer:
Betsy Andrews Parker
Raymond McGilvray
Jim Butterfield
Joyce Kimball
Marybeth Schofield
Ann Ringling
Michelle Hart
Gwen Erley
Lynda Dow
Janet Plaisted
Nancy Morneault
Melissa Fredericks
Kathy Radwan
Deborah Casey
Susan Ford
Linda Blough
Public Sector
Leo Lessard
Ray Lundborn
Earle Goodwin
Carolyn Berryment
Jennifer Bisson
Private Sector
Kimberly Alty
Carol Garlough
Dorothy Holmes
Reverend Mark Rideout
Jennifer Soldati
Thurman Bryson
Rev. Mark Rideout
Dorothy Holmes
Jennifer Soldati
Community Sector
Thurman Bryson
Ken Farnan
Bruce Pelletier
Debbie Raimondo
Jackie Perreault
26
Executive Director
Deputy Director
Fiscal Officer
LIHEAP Program Director
Weatherization Program Director
Head Start Director
Workforce Development Director
Workplace Success Director
Community Representative – Milton
Community Representative – Farmington
Community Representative – Rochester
Community Representative - Dover
Self-Sufficiency Program Director
Self Sufficiency Manager
Homeless Outreach/Intervention
Covered Bridge Manor Services Coordinator
Strafford County Community Action Committee (SCCAC) continues to serve the residents of Strafford County with
programs and services that benefit at risk individuals. For over 45 years, SCCAC has worked to ensure that no family or
individual goes without the basic needs in life, such as food, housing, utilities and heat. In today’s economy, these
services are vital to the health and safety of our community.
With six outreach offices, we are able to respond quickly with targeted forms of assistance appropriate to the situation.
Our network of public and private sector partnerships and volunteers allow us to deliver services efficiently and
effectively. In the past year, Fuel Assistance participation increased by 4%, emergency food pantry usage increased by
17% and Head Start operated at full capacity.
While we remain hopeful that the economy will improve, the latest performance indicators show that Strafford County
citizens will not feel the end of the current financial crisis for at least the next 24 months. Median monthly rent for a two
bedroom apartment in Strafford County is estimated to be $962 per month. A minimum wage worker earning $7.25 per
hour will have to work more than three weeks just to pay the rent. We estimate that in the coming year we will continue
to see additional households added to the lengthening rolls of families struggling to make ends meet. However, we are
confident the programs and services at SCCAC will be able to address the needs of the clients.
Finally, after 37 years as the leader of SCCAC, Dick Hayes retired from his position as Executive Director. He leaves a
long legacy and will be missed. The staff wishes him the best. We hope he will not be a stranger at the Agency.
We look forward to serving the residents in Stafford County in 2011.
Sincerely,
Betsey Andrews Parker
Executive Director
Head Start
27
AGENCY PROGRAMS
A) EDUCATION
Baby’s Best Beginnings
Early Head Start
Head Start
Summer Recreation
Traveling Tales
G) LINKAGES
Elderly Transportation Program
Volunteer Transportation Services
H) NUTRITION
Homelessness Outreach/Intervention Program
Homelessness Prevention/Intervention Program
Individual Needs Program
Utility Assistance
I) SELF-SUFFICIENCY
Self-Sufficiency Case Management
C) EMPLOYMENT
Families @ Work
Workforce Development Program
Workplace Success
D) HEALTH
Health Insurance Counseling for Seniors (HICEAS)
E) HOUSING
Fixit Program
Rochester Homeless Housing Initiative
Rochester Rehab Program
Special Needs Access Program
Supportive Housing
Dover CDBG
Northern Utilities Conservation Program
Rochester CDBG
Weatherization Assistance Program (WAP)
28
SUMMARY OF PROGRAM ExPENDITURES STRAFFORD COUNTY COMMUNITY ACTION COMMITTEE
INFORMATION FOR FISCAL YEAR jANUARY 1, 2009 TO DECEMBER 31, 2009
by Category
Persons*
by Category
Households*
by Category
A. Education
$2,478,828
955
$5,181,664
11,824
C. Employment
$429,480
302
D. Health
$0
0
E. Housing
$372,820
115
$642,163
3,203
F. Linkages
$676,685
808
G. Nutrition
$313,182
10,103
H. Self-Sufficiency
$699,215
392
TOTAL:
$10,794,037
143
18
Payroll:
$3,275,884
Volunteer Hours:
46,098
$736,627
4,606
Weatherization
29
TRI-COUNTY COMMUNITY ACTION
30 Exchange Street
Berlin, NH 03570
Tel. (603) 752-7001
www.tccap.org
Board of Directors
President:
Vice-Presidents:
Secretary:
Treasurer:
Karen Tippitt
John Walsh
Ed Labonville
Jim Weagle
Michael Cryans
Jim Anan
Suzanne Moberly
Ned Densmore
Anne Martin
Joe Costello
Rita Libby
Stan Judge
Nancy Plantinga
Rudy Urban
William Hatch
Ashland
Berlin
Bethlehem
Colebrook
Concord
Conway
Dummer
Enfield
Gorham
Groveton
Lancaster
Littleton
Lebanon
Ossipee
Pittsburg
Plymouth
Sanbornbille
Tamworth
Whitefield
Wolfboro
Woodsville
Senior Staff
Lawrence M. Kelly
Peter Higbee
Dori Ducharme
Sue French
Dick Huot
Norman Charest
Philip Guiser
Kathy McCosh
Kathy McKenna
Patti Stolte
Beverly Raymond
Lucille Tremblay
Kristy Letendre
Alison Morgan
Rita Bergeron
Donna Keddy
Jeanne Robillard
Executive Director
Deputy Director
Fiscal Director
Administrative Assistant
Northern Forest Heritage Park/Property Manager
Economic Development Director
Energy Programs Director
Energy Programs Manager
Volunteer Programs Director
North Country Elder Programs Director
Transportation Director
AoD Director
AoD Administrative Assistant
Head Start Director
Head Start Administrative Assistant
Guardianship Director
Support Center @ Burch House
30
Dear Friends,
The ravages of the recent downturn are further weakening Northern New Hampshire’s already vulnerable economy. In
response, Tri-County CAP’s dedicated staff and volunteers are working to mitigate the consequences, assist the victims
and restore our infrastructure. Job Training and Employment Assistance programs are being combined with community
and economic development projects to stimulate our economy, develop our communities and employ our people.
At the same time, our efforts in the areas of comprehensive early childhood development, youth alternatives, volunteer
services, alcohol and other drug treatment and prevention, elder services, nutrition, fuel assistance, weatherization,
emergency services, homeless response, domestic violence prevention, guardianship and transportation work to stabilize
families, solve problems, avert pain and suffering and realize potential across our service area: including the North
Country, Upper Valley, Upper Lakes and White Mountains.
We hope that you will find this report, highlighting many of these activities, both useful and informative. We further hope
that you will partner with us and our colleagues in the ongoing effort to help people, change lives and make a real
difference in our communities.
Sincerely,
Lawrence M. Kelly
Executive Director
Head Start
31
AGENCY PROGRAMS
A) EDUCATION
Head Start
H) NUTRITION
Senior Meals/Meals on Wheels
Housing WIN (HPRP)
10 Bricks Homeless Shelter
Continuum of Care
Homeless Outreach/Intervention &Prevention Program
Long-term Disaster Recovery
Tyler Blain House
I) SELF-SUFFICIENCY
Alcohol and Other Drug Programs
Friendship House Services
C) EMPLOYMENT
Workplace Success
Families @ Work
D) HEALTH
Elder Programs Adult Day Care Program
North Country Alzheimer’s Partnership
Health Insurance Counseling Education Assistance
Service (HICEAS)
Tamworth Dental Center
E) HOUSING
Rural Housing Preservation Grant
Senior Meals
Weatherization Assistance Program (WAP)
HUD Housing Counseling
G) LINKAGES
Carroll County Collaborative
Carroll County Restorative Justice
Economic and Community Development
Granite State Guardianship Services
North Country Senior Wheels
Retired Senior Volunteer Program (RSVP)
Rural Transportation Program
Service Link Aging & Disabilities Resource Center
Support Center at Burch House
32
SUMMARY OF PROGRAM ExPENDITURES TRI-COUNTY COMMUNITY ACTION
by Category
Persons*
by Category
Households*
by Category
A. Education
$2,096,821
$5,689,451
C. Employment
$585,363
D. Health
$185,227
E. Housing
$147,365
$1,832,699
F. Linkages
$4,896,288
G. Nutrition
$953,812
3,900
H. Self-Sufficiency
$1,505,647
1,612
TOTAL:
$17,892,673
290
63
Payroll:
$7,116,893
Volunteer Hours:
540
$55,021
13,290
130
122
6,870
Community Contact
33
SUMMARY OF COMMUNITY ACTION PROGRAM ExPENDITURES
(AGENCY 2009 FISCAL YEAR)
Agency
Budget Amount
Community Action Program Belknap-Merrimack Counties
$31,657,816
Rockingham Community Action
$10,341,397
Southern New Hampshire Services
$41,926,022
Southwestern Community Services
$17,896,903
Strafford County Community Action Committee
$10,794,037
Tri-County Community Action
$17,892,673
Total
$130,508,848
34
ECONOMIC AND DEMOGRAPHIC INFOMATION
35
ASSESSING THE IMPACT OF NEW HAMPSHIRE’S
COMMUNITY ACTION AGENCIES ON THE NEW HAMPSHIRE ECONOMY
During the most recent fiscal year, the six Community Action Agencies (CAAs) in New Hampshire expended
$130,508,848 in the state through the standard contracting and budgeting process. They purchased building and insulating
materials, office products, computers, health services, food, printing services, vehicles, fuel, contract services, and a host
of other goods and services. They also currently provide full and part-time employment to approximately 1,800 New
Hampshire residents, many of whom are (or were) low income. More than $41,017,558 was put into the state economy in
the form of wages paid of Community Action Agency employees.
Through the 2009 American Recovery and Reinvestment Act (ARRA), New Hampshire CAAs received additional onetime funding of $5,000,000 in Community Service Block Grant funds. With this money which only became available in
September 2009, CAAs in New Hampshire were able to create or retain more than the equivalent of 47 full time jobs thru
March, 2010. New programs and initiatives were developed, others were saved from elimination, and many more
residents of the state received services. By the time the funding period is over, more than 4 million additional dollars will
have been invested in the New Hampshire economy.
In excess of 90 percent of the funding for CAAs comes into New Hampshire from the Federal government to support the
many locally managed programs and services these six agencies provide to 175,000 New Hampshire residents on an
annual basis. While it is easy to track the Federal dollars which pass through the budgets of the Community Action
Agencies, the overall economic impact goes far beyond these budget expenditures. Not included in that figure are other
Federal dollars which do not pass through Community Action budgets, but are components of programs managed by
Community Action Agencies. Included in this category are funding for Section 8 rent subsidies and WIC vouchers, for
example, amounting to millions of dollars for low income New Hampshire citizens.
Individuals as well as the state economy benefit in several ways from Community Action’s presence. Low income elderly
and families are able to put more of their income toward other expenses due to discounted utility rate programs managed
by Community Action. Communities benefit from the tens of thousands of volunteer hours spent in Community Action
Agencies on their behalf, in addition to the transportation services provided and the increased earning power of formerly
unemployed or underemployed individuals who benefit from workforce development and training programs. A concrete
example of this economic benefit to all of the people of New Hampshire is the Families @ Work program. This important
initiative provides support to former recipients of Temporary Assistance to Needy Families, a public assistance program
commonly referred to as TANF. When TANF recipients find employment and leave the program, Families @ Work
provides material support to prevent recidivism and help the families maintain their economic self-sufficiency. Statistics
demonstrate that after one year of employment, only 25% of Families @ Work participants return to public assistance,
compared to the state average recidivism rate of 40%. This amounts to tens of thousands of dollars in savings to taxpayers
of New Hampshire, as well as an increased number of self-sufficient and productive taxpayers supporting local
economies.
As impressive as the economic factors are, the total impact of Community Action reaches far beyond budget dollars.
Programs and services help build stronger communities and create positive change for individuals and families, leading to
self-sufficiency and a brighter future for them and the communities in which they live.
36
2010 FEDERAL POvERTY GUIDELINES
Family Size
50%
75%
100%
133%
150%
185%
1
5,415
8,123
10,830.00
14,403.90
16,245.00
20,035.50
2
7,285
10,928
14,570.00
19,378.10
21,855.00
26,954.50
3
9,155
13,733
18,310.00
24,352.30
27,465.00
33,873.50
4
11,025
16,538
22,050.00
29,326.50
33,075.00
40,792.50
5
12,895
19,343
25,790.00
34,300.70
38,685.00
47,711.50
6
14,765
22,148
29,530.00
39,284.90
44,295.00
54,630.50
7
16,635
24,953
33,270.00
44,249.10
49,905.00
61,549.50
8
18,505
27,758
37,010.00
49,223.30
55,515.00
68,468.50
There are two basic measurements of poverty used by the Federal government. The original of these measurements,
called the poverty threshold, was developed in the early 1960’s by Molly Orshansky, an economist in the Social Security
Administration. She developed what actually became multiple thresholds based on USDA food plans. The poverty
thresholds are updated each year, and are used by the Census Bureau mainly for statistical purposes such as preparing
estimates of the number of Americans in poverty each year.
The poverty guidelines are a somewhat simplified version of the thresholds and are issued annually by the Federal
Department of Health and Human Services. The guidelines are used for administrative purposes such as determining
eligibility for certain federal programs, including many Community Action Programs, such as Head Start, the LowIncome Home Energy Assistance Program, and WIC. Federal departments frequently use percentage multiples of the
guidelines in determining eligibility, which may vary from program to program.
37
NEW HAMPSHIRE 2010 ECONOMIC REvIEW
NEW HAMPSHIRE’S PER CAPITA INCOME, UNEMOPLOYMENT, AND HOUSEHOLD EMPLOYMENT BY COUNTY
38
NEW HAMPSHIRE 2007 AMERICAN COMMUNITY SURvEY DATA PROFILE HIGHLIGHTS
People
QuickFacts
Population, 2009 estimate
Population, percent change, April 1, 2000 to July 1, 2009
Population estimates base (April 1) 2000
Persons under 5 years old, percent, 2009
Persons under 18 years old, percent, 2009
Persons 65 years old and over, percent, 2009
Female persons, percent, 2009
New Hampshire
1,324,575
7.2%
1,235,791
5.6%
21.8%
13.5%
50.7%
USA
307,006,550
9.1%
281,424,602
6.9%
24.3%
12.9%
50.7%
White persons, percent, 2009 (a)
Black persons, percent, 2009 (a)
American Indian and Alaska Native persons, percent, 2009 (a)
Asian persons, percent, 2009 (a)
Native Hawaiian and Other Pacific Islander, percent, 2009 (a)
Persons reporting two or more races, percent, 2009
Persons of Hispanic or Latino origin, percent, 2009 (b)
White persons not Hispanic, percent, 2009
95.3%
1.4%
0.3%
2.0%
Z
1.1%
2.8%
92.8%
79.6%
12.9%
1.0%
4.6%
0.2%
1.7%
15.8%
65.1%
Living in same house in 1995 and 2000, pct 5 yrs old & over
Foreign born persons, percent, 2000
Language other than English spoken at home, pct age 5+, 2000
High school graduates, percent of persons age 25+, 2000
Bachelor's degree or higher, pct of persons age 25+, 2000
Persons with a disability, age 5+, 2000
Mean travel time to work (minutes), workers age 16+, 2000
55.4%
4.4%
8.3%
87.4%
28.7%
193,893
25.3
54.1%
11.1%
17.9%
80.4%
24.4%
49,746,248
25.5
Housing units, 2009
Homeownership rate, 2000
Housing units in multi-unit structures, percent, 2000
Median value of owner-occupied housing units, 2000
600,251
69.7%
26.5%
$133,300
129,925,421
66.2%
26.4%
$119,600
Households, 2000
Persons per household, 2000
Median household income, 2008
Per capita money income, 1999
Persons below poverty level, percent, 2008
474,606
2.53
$63,235
$23,844
7.8%
105,480,101
2.59
$52,029
$21,587
13.2%
Business QuickFacts
Private nonfarm establishments, 2007
Private nonfarm employment, 2007
Private nonfarm employment, percent change 2000-2007
Nonemployer establishments, 2007
Total number of firms, 2002
Black-owned firms, percent, 2002
American Indian and Alaska Native owned firms, percent, 2002
Asian-owned firms, percent, 2002
Native Hawaiian and Other Pacific Islander owned firms, percent, 2002
Hispanic-owned firms, percent, 2002
Women-owned firms, percent, 2002
New Hampshire
39,453
573,209
4.9%
108,506
125,388
0.4%
0.4%
1.2%
0.0%
0.7%
24.7%
USA
7,705,018
120,604,265
5.7%
21,708,021
22,974,655
5.2%
0.9%
4.8%
0.1%
6.8%
28.2%
Manufacturers shipments, 2002 ($1000)
Wholesale trade sales, 2002 ($1000)
Retail sales, 2002 ($1000)
Retail sales per capita, 2002
Accommodation and foodservices sales, 2002 ($1000)
Building permits, 2009
Federal spending, 2008
15,235,144
13,741,876
20,830,057
$16,330
2,082,145
2,287
10,311,495
3,916,136,712
4,634,755,112
3,056,421,997
$10,615
449,498,718
582,963
2,771,782,152
Geography QuickFacts
Land area, 2000 (square miles)
Persons per square mile, 2000
FIPS Code
New Hampshire
8,968.10
137.8
33
USA
3,537,438.44
79.6
(a) Includes persons reporting only one race.
(b) Hispanics may be of any race, so also are included in applicable race categories.
FN: Footnote on this item for this area in place of data
NA: Not available
D: Suppressed to avoid disclosure of confidential information
X: Not applicable
S: Suppressed; does not meet publication standards
Z: Value greater than zero but less than half unit of measure shown
F: Fewer than 100 firms
Source: US Census Bureau State & County QuickFacts
39
RATE OF UNEMPLOYMENT
40
NEW HAMPSHIRE kEY ECONOMIC INDICATORS, 1999-2009
41
GROWTH AND OTHER ECONOMIC FACTORS IN NEW HAMPSHIRE, NEW ENGLAND, AND THE UNITED STATES
42
PER CAPITA FUNDING FROM ARRA BY STATE
Not all states are receiving the same amount of funds from the ARRA. New Hampshire, in fact, is receiving less than
other states in the Northeast. On a per capita basis all of the Northeastern states will receive an allocation of stimulus
money above the U.S. average, with the exception of New Hampshire. Among the northeastern states, Rhode Island will
receive about $2,260 per person, the highest of any state in the region, and second highest in the country (District of
Columbia ranks first). Vermont, Maine, Massachusetts and Connecticut will all receive over $1,850 per person, while
New Hampshire will receive about $1,600 per person.
Per Capita Funding from ARRA by State
The explanation for the lower level of funds per person funneled into New Hampshire can be found in the Federal funding
formulas used to allocate money from the Federal government to the states. The Federal government used these existing
formulas to portion out the stimulus package. For example, education funds from the Federal government are sent to the
states based on how much localities spend on education and the percentage of poor students in the state. Workforce
training funds are allocated based on state unemployment rates and other indicators of economic distress. New Hampshire,
with its low poverty rate and relatively low unemployment rate, then gets less of the stimulus package per state resident.
Rhode Island, which has an unemployment rate almost twice as high as New Hampshire’s, will receive more funding
under the stimulus plan.
43
INITIAL CLAIMS FOR UNEMPLOYMENT BENEFITS IN NH, 1990-PRESENT
“Continued weeks claimed for unemployment compensation” rose to over 125,000 by March 2009, the highest level of
the last three decades. The state’s unemployment rate in June 2009 rose to a seasonally adjusted 6.8 percent; the New
Hampshire employment base had shrunk by 14,000 jobs (2%) relative to just a year prior.
THE NEW 60? SIGNIFICANT GROWTH OF THE POPULATION 75 - 79
Change in Population over the Age of 65, 2010-2030
44
PERCENT OF POPULATION AGE 65 AND OLDER BY COUNTY, 2030
Significant variation from community to community in the share of the population over the age of 65.
45
IS NEW HAMPSHIRE A LOW SPENDING STATE?
New Hampshire is known as a low spending state. But there are many different ways to measure the state’s financial
effort. By one measure often cited – per capita spending – we are the fourth lowest spending state in the country. By this
measure, we are a very low spending state.
However, spending per capita only tells one dimension of the spending story. Relative to personal income, state spending
is low relative to the rest of the country. On the other hand, the demand for the state services which drive state
expenditures – including means tested programs within Medicaid, for example – may be lower in New Hampshire than in
other parts of the country. New Hampshire has the 9th highest per capita income in the country, and based on 2008-2009
data, the state’s poverty rate was the lowest in the country. When spending is assessed based on a measure which accounts
for relative demand for services (in the case below, based on the number of individuals in poverty) New Hampshire ranks
about in the middle of the country. That means that relative to the need (at least measured by poverty, which is only one of
many different measures) New Hampshire spends about what every other state spends.
The point of this from a policy perspective is not to suggest we are a high spending or a low spending state, but rather that
“what the appropriate level of spending is” requires some subtle analysis that is often left out in public debates about the
spending here in New Hampshire.
State Spending Per Person In Poverty
Source: Center for Public Policy Studies analysis of US Census data on spending and poverty populations.
46
OUR HIGH GROWTH YEARS ARE BEHIND US
Even though New Hampshire is expected to be the fastest growing state in New England from 2000 to 2030, New
Hampshire will be growing more slowly in the future than it has in the past.
The following chart shows New Hampshire’s percent change in population growth for all decades since 1900 and includes
the latest forecast through the year 2030 from the New Hampshire Office of Energy and Planning (OEP).
The years shown on the chart signify each decade’s end. For example, from 1970 to 1980 New Hampshire’s population
increased by 24.8%, the fastest growing ten years of any decade past or future. And, the decade from 1960 to 1970 was
the second fastest, when New Hampshire’s population increased by 21.5%. In the last decade, 1990 to 2000, New
Hampshire’s growth rate slowed to half as fast as in the previous decade, at 11.4%.
New Hampshire’s Decadal Change in Population
The forthcoming OEP forecast* calls for 7.6% growth in resident population from 2000 to 2010. For the forecast years
beyond the year 2010, New Hampshire population growth rates areexpected to be lower still. But even at these future
rates of 6.0% from 2010 to 2020 and 7.1% from 2020 to 2030, New Hampshire will still be the fastest growing state in
New England.
Source: New Hampshire Center for Public Policy Studies (NHCPPS) communication with the New Hampshire Office of Energy and Planning, 8/16/10
47
COMMUNITY ACTION CODE OF ETHICS
We, as community action professionals, dedicate ourselves to eliminating poverty in the midst of plenty in this
nation by opening to everyone the opportunity for education and training; the opportunity for work; and the
opportunity to live in decency and dignity; and with respect for cultural diversity, commit ourselves to:
• Recognize that the chief function of the community action movement at all times is to serve the best
interests of the poor, thereby serving the best interests of all people.
• Accept as a personal duty the responsibility to keep up to date on emerging issues and to conduct
ourselves with professional competence, fairness, impartiality, efficiency, and effectiveness.
• Respect the structure and responsibilities of the board of directors, provide them with facts and advice
as a basis for their making policy decisions, and uphold and implement policies adopted by the board of
directors.
• Keep the community informed about issues affecting the poor; facilitate communication by the poor
with locally elected public officials and the private sector.
• Conduct our organizational and operational duties with positive leadership exemplified by open
communication, creativity, dedication, and compassion.
• Exercise whatever discretionary authority we have under the law to promote the interests of the poor.
• Lead the community action movement with respect, concern, courtesy, and responsiveness, recognizing
that service to the poor is beyond service to oneself.
• Demonstrate the highest standards of personal integrity, truthfulness, honesty, and fortitude in all our
community action activities in order to inspire confidence and trust in the community action movement.
• Serve in such a way that we do not realize undue personal gain from the performance of our
professional duties.
• Avoid any interest or activity that is in conflict with the conduct of official duties.
• Respect and protect privileged information to which we have access in the course of official duties.
• Strive for professional excellence and encourage the professional development of our associates,
including those seeking to become certified community action professionals.
48
COMMUNITY ACTION AGENCY
PROGRAM INFOMATION
49
COMMUNITY ACTION AGENCY PROGRAM INFORMATION
6. Science Enrichment Encounters (SEE) Center
A fully interactive science discovery center with more
than 70 hands-on exhibits, offering work-shops,
educational programs and functions for community and
school groups.
Agency offering this program: Southern
Note: These are general program descriptions.
The actual program at a specific agency may vary in
some respects.
A. Education
1. Adult Basic Education
Classroom-based instruction is offered to older
adolescents adults (16 years and older, formally
withdrawn from high school) and adults in the areas of
basic literacy skills (reading, writing and math), preGED and GED preparation.
Agency offering this program: Rockingham
7. Summer Recreation
Summer youth recreation project to benefit vulnerable
youth by providing beneficial and enlightening field
trips to points of interests not normally accessible to this
target population.
Agency offering this program: Strafford
2. Baby’s Best Beginnings
Program provides home visiting services to at-risk
pregnant women through the first year of the child's life.
The program serves participants living in the northern
tier of Strafford County by providing comprehensive
services responding to the individual needs of families.
8. Pen Pal Program
Third graders from Manchester schools improve
language, communication and social skills through
monthly correspondence during the school year with
RVSP volunteers. The exchange of letters helps foster
an interest in reading and letter writing and connects the
children with a senior citizen which serves to enrich
both generations.
3. Early Head Start
Program provides comprehensive services for families
with children ages 0-3. Flexible program options,
including center-based, home-based, combination
programs and prenatal provide options for the varying
needs of families.
Agencies offering this program: Belknap-Merrimack
Southern
Strafford
9. Home Visiting New Hampshire
This program provides regular home visits by a multidisciplinary team to Medicaid-eligible pregnant women
and their families until the child is one year old.
Agency offering this program: Belknap-Merrimack
10. Child Care Centers
Provides access to quality, affordable, full day / full year
child care services, and may include home visits, health
and nutrition screening.
4. Head Start
A comprehensive early childhood development program
that includes home visits, and provides education, health,
nutrition and family support services to income-eligible
pre-school children ages 4-5 and their families.
All agencies offer this program
1. Long-Term Disaster Recovery
NH Community Action Agencies played in vital role in
responding to the floods of 2005, 2006 and 2007,
providing case management for affected persons in local
communities, and coordinating with federal, state and
local agencies assisting persons with repairing and
rebuilding their homes and lives. NHCAA members are
also partners in the state’s emergency response plans for
dealing with future disasters.
All agencies participate in this effort as required
5. Literacy Programs
Programs promote literacy through volunteer read aloud
programs in various settings, free book distribution
and/or lending, parental involvement, and fun art and
educational activities. Programs often involve traveling
literacy vans visiting neighborhoods and housing
complexes to engage families.
Programs incorporated into this description:
Rockingham – The Gift of Reading
- Reading is Fundamental
- Story Time in WIC Clinics
- Tales to Go/Child Care Provider and Summer Projects
Southern – The Gift of Reading
Strafford – Traveling Tales
2. Emergency Food Pantries
Programs provide emergency food packages to lowincome households and coordinate with other groups
providing similar services.
50
COMMUNITY ACTION PROGRAM INFORMATION (CONTINUED)
energy programs may receive assistance through special
programs operated in cooperation with other community
organizations, and funded by one or more of a number of
local private funding sources.
All agencies - FEMA Emergency Assistance
All agencies - Neighbor Helping Neighbor
All agencies - Senior Energy Assistance Services
(SEAS)
Southern – Family Emergency Loan Program
Agencies offering this service: Belknap-Merrimack
Rockingham
Southwestern
Strafford
Tri-County
3. Homeless Transitional Housing Program
Providing long term rental opportunities to formerly
homeless individuals and families. Program offers
support and services to families who have “graduated”
from emergency housing program.
Agency offering this program: Southwestern
9. New Start Program
Program provides prevention/intervention housing and
support services for persons who are homeless or at risk.
Provides a two year continuum of care for individual
service plans in Merrimack County.
Southwestern
4. Homeless Prevention/Intervention
The intent is to keep the individual or family in their
home, and may include budget planning, advocacy, life
skills training and other services, as well as a one-time
grant or loan to assist with housing costs, utilities, car
repairs or other emergency needs which cannot be met
by other funding sources.
Agencies offering this program: Rockingham
Southern
Southwestern
Strafford
Tri-County
10. NH Security Guarantee Deposit Program
The Rental Guarantee Program assists homeless families
in obtaining permanent housing by providing incentives
to prospective landlords in the form of limited
guarantees against loss due to damage or non-payment
of rent.
Rockingham
Southwestern
Strafford
Tri-County
5. Homeless Outreach and Intervention Program
Through aggressive outreach and intervention, this
program assures that all unsheltered people are identified
and gain access to appropriate shelter and other
necessary services.
11. Continuum of Care
Statewide and local continuum’s of care are monthly
meetings set up to meet and discuss homeless and at risk
strategies with staff and directors from multiple
agencies. Staff from New Start, Homeless Outreach and
the Director attend both the Balance of State and
Belknap Counties Continuum of Care meetings, as well
as the Concord Coalition meeting.
Rockingham
Southwestern
Strafford
Tri-County
6. Individual Needs Program
These program meet needs ranging from personal care
items to emergencies that cannot be met on a program
basis or as regular budgeted costs, or that cannot be
alleviated by referral to another agency.
7. Fuel Assistance Program (Low Income Home
Energy Assistance Program – LIHEAP)
Provides elderly, disabled and low-income house-holds
with financial assistance to help meet heating and utility
expenses. Payments are made to local energy vendors or
landlords if heat is included in the rent. Households may
receive budget and energy counseling, and furnace
cleaning services if necessary.
12. Emergency Assistance Supportive Housing
Program
This is a 24 month transitional supportive housing
program funded through monies from Bureau of
Homeless and Housing Services. This program provides
the ability to house homeless individuals and families
back into permanent housing, while also providing a
8. Emergency Energy Assistance
Individuals and families who are ineligible for other
51
rental assistance payment on the client’s behalf for up to
24 months.
Temporary Aid to Needy Families (TANF) recipients.
3. New Hampshire Employment Program
Teams located at thirteen NHWorks locations throughout
the state provide financial assistance as well as
employment and training support to TANF recipients.
13. Homeless Housing & Access Revolving Loan
Fund
The HHARLF program is designed to assist homeless
individuals and families access permanent housing. The
fund is administered by the Department of Health and
Human Services with advice and recommendations from
the Governor’s Interagency Council on Homelessness.
Funds shall be used solely to provide loans for the first
month of rent and security deposit for homeless
individuals and families.
Rockingham
4. Workplace Success Program
As a complementary experience to Workplace the
Success NH Community Action Agencies have also
established the Workplace Success Program which
combines 10 hours of class/lab instruction in Personal
Workplace Skills; Getting & Keeping Employment;
and Basic Technology Skills with 20 hours on-site
Work Experience.
14. Short/Long Term Disaster Recovery
Assist households affected by local disasters by
providing case management recovery efforts and
coordination with other relief agencies and programs for
homeowner to return to safe housing.
5. Workforce Investment Act (WIA)
WIA offers a wide array of employment and training
services to adults 18 and older and dislocated workers
based on individual need and choice. Services available
include skills assessment, job search and placement
assistance, labor market information, individual and
group career counseling, case management, supportive
services and occupational skills training.
15. Homeless Prevention and Rapid Re-Housing
Program
Recently we completed year one of the Homeless
Prevention and Rapid Re-Housing Federal Stimulus
grant program working with those clients who were
either extremely at risk or already homeless. The
program was designed to “mirror” a Section 8 Housing
Choice Voucher for a maximum of 18 months in an
attempt to stabilize those families who were either
homeless or imminently at risk of homelessness.
6. Workforce Development Program
Employment Assistance and Occupational Skills Training
are available to laid off workers and economically
disadvantaged adults. Services available include one-onone job counseling and career exploration, resume writing,
interviewing skills, barriers to success resolution, On the
Job Training opportunities and Occupational Skills
Training in demand occupations.
16. Utility Assistance
Provides emergency assistance when no other funding
sources are available.
7. New Hope New Horizons
New Hope New Horizons provides employment, as well
as day, outreach and residential services and supports to
adults who have a developmental or acquired disability.
C. Employment
1. COMPASS Youth
Intensive, one-on-one case management and re-sources
help youth (16 -25 years old) to strengthen their
education, job and life skills, and achieve long-term selfreliance.
8. Community Work Experience
NH Community Action Agencies now develop and fill
unpaid Community Work Experience assign-ments for
TANF recipients within non-profit and local government
sites throughout the State, allowing them to develop
basic employability skills, work experience, and
potential job references.
2. Families @ Work
Program is designed to increase job retention, achieve
earnings gains, and reduce recidivism among
52
3. Family Planning
Program provides access to preventive and reproductive
health care for women and teens. Services include
medical exams, testing, education and referrals.
Services are available on a sliding fee scale.
9. Youth Empowerment Program
Program combines GED preparation and remedial
education, pre-employment skills, training and jobshadowing for unemployed youths aged 18-21 who have
dropped out of school.
4. Prenatal Program
Program promotes healthy pregnancy outcomes by
providing access to comprehensive prenatal care to
income-eligible pregnant women and teens who reside in
Belknap County or southern Carroll County.
10. Senior Community Service Employment
Program
This program assists low-income, unemployed adults 55
years of age and older in obtaining employment through
time-limited placement in part-time subsidized jobs with
local non-profit and public agencies. Participants receive
job search training and gain skills and experiences as
they seek non-subsidized employment.
5. STD/HIV Counseling and Testing
Anonymous and confidential testing and counseling
services to men and women at risk and their partners.
11. Special Transit Service
This program provides public transportation to persons
with disabilities who are unable to use the fixed-route
service. This ADA compliant service is door-to-door
with reservations required.
6. Sexually Transmitted Disease (STD) Clinics
Confidential services are available for teens and adults at
risk of having an STD. Services include a medical
evaluation, laboratory testing, treatment and partner
referral and treatment (including medications).
12. Winnipesaukee Transit Service
Operates flexible fixed route service between Laconia,
Belmont, Tilton and Franklin. Door-to-door service is
provided on an advance reservation basis along a fixed
route corridor.
7. Tamworth Dental Center
A modern dental practice offering full-service oral health
care in a state of the art facility, using all new equipment,
electronic records and digital x-rays. The practice
accepts NH Healthy Kids and other insurance plans, and
offer a reduced rate to low-income individuals who need
services not covered by insurance.
Agency offering this program: Tri-County
D. Health
1. Health Insurance Counseling Education
Assistance Service (HICEAS)
A network of trained volunteers counselors who assist
clients in understanding Medicare, Medicaid and other
insurance bills or problems.
Agencies offering this service: Southwestern
Strafford
Tri-County
8. Teen Clinic
Walk-in clinics using a peer model providing access to
reproductive health care, education and referral for teens.
E. Housing
1. Community Development Block Grant (CDBG)
Program
CDBG grant-writing and administration on behalf of
municipalities. For support of job creation activities
with new and expanding businesses.
2. Alzheimer’s Health Care Services
Program offers support groups, resource library, training,
home assessments and case management for caregivers
and victims of Alzheimer's Disease and other dementias.
Includes the only licensed medical adult day care facility
in Coos County, offering a home away from home for
clients and much-needed respite for caregivers. This is a
Medicaid approved program. VA approval pending.
2. Complete Family Workforce Housing
Provides permanently affordable rental housing units to
low and moderate income households. Tenants are
screened and encouraged to participate in management
53
of their buildings. Some units developed in partnership
with several public and private agencies and lenders.
Agencies offering this program:
Belknap-Merrimack – 46 units in 3 communities
Southwestern – 255 units located in 11 communities
Belknap-Merrimack – 191 units in 5 communities
Southern – 648 units in 11 communities
Southwestern – 45 units in 2 communities
Strafford – 26 units in 1 community
8. Elderly Housing (Tax Credit)
These programs are developed in partnership with
public and private agencies and lenders. Eligible projects
receive federal income tax credits over a 10 year period
based on the number of units targeted to seniors age 55
and older earning less than 50%-60% of the median area
income, depending on certain factors.
Belknap-Merrimack – 77 units in 1 community
Rockingham – 20 units in 1 community
Southern – 20 units in 1 community
Southwestern – 85 units in 3 communities
3. Housing Rehabilitation Programs
Programs provide major rehabilitation of single family,
owner-occupied homes, emphasizing health and safety
related repairs to create decent, safe housing. HOME
properties are brought up to HUD Section 8 quality
standards.
All agencies – HOME Rehabilitation Program
Belknap-Merrimack – Concord Heat Replacement
Program
Southwestern – Cheshire County Single Family Rehab
Program
9. Personal Emergency Response System (PERS)
Systems allow seniors or medically challenged
individuals to live at home while being able to contact
assistance through the touch of a "HELP" button.
Agencies offering this service: Rockingham
Southern
Strafford
4. The Fixit Program
Assists residents 60 years of age or older or individuals
with disabilities with minor home repairs and
maintenance provided by qualified volunteers.
Rockingham
Southern
Strafford
10. Security Deposit Loan Program
Program provides loans for security deposits for those in
need of affordable housing. May include advocacy,
landlord tenant mediation, tenant education and
counseling.
Rockingham
Southwestern
Strafford
Tri-County
5. Special Needs Access Program
The Fixit Program will consider projects such as
temporary modular wheelchair ramps, emergency
aluminum ramps, interior accessibility (doorways,
bathrooms) roof repair and snow blowing. There are
fees associated with this program.
Strafford
6. Rochester Rehab Program
Provides repairs for moderate and low income families
residing in mobile homes in Rochester. Renovations
include roofs, electrical systems, septic systems, and
general renovations to bring homes to Housing Quality
Standards defined by HUD.
11. Rural Development Housing Preservation Grant
This is an annual grant program designed to rehabilitate
single family owner-occupied homes in selected
rural NH communities.
Tri-County
12. Supportive Housing
Single room apartments, supportive services and HUD
Section 8 rent assistance programs for homeless men and
women and housing for men with mental illness.
Southern – Mary’s House, 40 units for women
- Robinson House, 24 units for men in recovery
Strafford – 5 units for men diagnosed with mental illness
7. Elderly Housing (HUD 202)
Rent-assisted supportive housing projects for lowincome elderly capable of independent living. Tenants
pay 30% of their income, with the balance being
subsidized. Projects totaling 783 units are located in 17
communities.
54
13. Rochester Homeless Housing Initiative
Program provides safe, affordable long-term housing
and supportive services for homeless individuals with
mental illness.
Program is income based.
1. Electric Assistance Program (EAP)
EAP provides qualifying utility customers with a
percentage discount on their monthly electric bill, based
on their household income. The program is designed to
make electric bills affordable in times of need.
14. American Dream Home Program
The New Hampshire Housing Finance Authority assists
eligible (80% of median income) first-time home
buyers with down payment. Agency performs the
home inspections for NHHFA and the client statewide.
2. FAP Budget Counseling Assurance 16
This is a cost free budget planning service available to
people to have received Fuel Assistance Program
services during the current program year. This service
assists people to establish a practical monthly spending
and savings plan and helps them to identify possible
impractical spending habits. People who complete the
interview are granted a $75.00 credit to their oil heating
company to be used to pay for a furnace cleaning.
Agencies offering this service: Rockingham
Southern
Strafford
15. Homeless Shelters
Transitional and emergency shelters for individuals and
families. Most include case management, mental
health and substance abuse counseling.
Southwestern – Monadnock Area Housing Coalition
- Sullivan County Housing Coalition
Tri-County – 10 Bricks Homeless Shelter
- Tyler Blain House
16. Housing Futures Fund Program
Statewide effort coordinated by NH Community
Development Finance Authority to support housing
development efforts that focus on workforce and
affordable family housing.
3. Utility Energy Conservation Programs
Utility-sponsored special energy conservation pro-grams to
reduce energy usage and expenses by installation of energy
efficiency measures in the homes of qualified residents.
All agencies – CORE Residential Conservation
Program (Electric utilities)
Belknap-Merrimack and Southern – KEYSPAN Energy
Delivery Weatherization Program (Natural gas utility)
Rockingham and Strafford – Partners-In-Energy (PIE)
Residential Fuel Gas Conservation Program (Natural
gas utility)
Strafford – Northern Utilities
17. Purchase/Rehabilitation Program
New Hampshire Housing assists eligible first-time
home buyers who are required to have home repairs
completed prior to the purchase of the home. This is a
low-interest loan. Agency performs home inspections
for NHHFA and clients statewide.
18. Rental Guarantee Program
The Rental Guarantee Program assists homeless
families in obtaining permanent housing by providing
incentives to prospective landlords in the form of
limited guarantees against loss due to damage or nonpayment of rent.
4. Rochester CDBG, Dover CDBG
augment existing WAP services to low-income Dover
and Rochester households by providing energy
conservation measures to reduce energy costs, to remove
or correct health or safety hazards, to comply with
applicable codes, and to improve the general living
conditions of the residents.
19. Lead Paint Hazard Control Program
A HUD-funded program to identify and control leadbased paint hazards in eligible privately owned
housing. This 3 year program consists of grants made
available to homeowners and landlords aimed at
removing hazards from lead-based paint housing units.
5. Weatherization
An energy conservation repair and improvement
program to increase energy efficiency and improve
living standards. Income-eligible owners and tenants
may qualify.
55
Belknap-Merrimack – NH Mediation Program
Southwestern – Lake Sunapee Area Mediation
Program
Tri-County – Family Mediation Program
7. Retired Senior Volunteer Program (RSVP)
RSVP provides critical linkages between the active 55+
volunteer and the community need. Program supports
volunteers with training, mileage reim-bursement,
insurance and recognition events.
Agencies offering this service: Southern
Tri-County
All agencies – Weatherization Assistance Program
(WAP)
All agencies – Heating Repair/Replacement Project
(HRRP)
Strafford – Supplemental Energy CDBG
G. Linkages
1. Area Outreach Centers
An important link in the Association’s system of providing
services and activities through a permanent outreach and
intake structure. Each center provides individualized
programs based on the community’s needs.
8. Senior Companion Program
Companion volunteers regularly visit peers who are
socially isolated due to physical or emotional frailties.
Senior Companions assist with simple chores, provide
transportation, offer information, and most importantly,
keep the visitee connected to their community through
consistent social contact. The primary purpose of their
visit is to encourage independence and improve the
quality of life of both the frail elder and the senior
companion.
Tri-County
2. Thresholds and Decisions
Critical thinking and decision-making course delivered
to inmates of county jail by trained volunteers designed
to reduce the recidivism rate.
3. Central New Hampshire Transportation Brokerage
CNHT is a shared ride system offering door to door nonemergency service for individuals who are unable to
access existing fixed route transportation.
9. ServiceLink
An information and supported referral service to answer
questions and connect seniors and those with disabilities
to services that support healthy and independent living.
Belknap-Merrimack – Merrimack County ServiceLink
Southwestern – Sullivan County ServiceLink
Tri-County – Coos County ServiceLink
4. Public Transportation
There are fixed route transportation services in some
areas, and door to door service to people of all ages for
court-ordered and other appointments, medical care,
school, or recreational sites.
Belknap-Merrimack – Concord Area Transit
Tri-County – North Country Transportation
- Long Distance Medical Transportation
10. Seniors Count
Project is aimed at assisting frail and at-risk indigent
women in Manchester to remain in their homes living
independently for as long as possible through use of a
more person-centered volunteerism model. Individual
volunteers are matched with seniors in need and develop
a one-on-one relationship. The project is funded by the
Mary Gale Foundation.
5. Rural Transportation Services
Providing door to door, demand-response senior transit
services, with most locations including wheelchair liftequipped vehicles.
Belknap-Merrimack – Rural Transportation Services
Southern – Rural Transportation
Strafford – Elderly Transportation Program
11. Family Support Services
Programs provide family support by mobilizing
community resources needed to stabilize difficult family
living situations and promote family strengths and selfsufficiency. Helps families to understand and navigate
the social service system, connecting them with needed
community resources, and may involve advocacy and
transportation.
6. Mediation Services
Family members are brought together to resolve
parent/child or wife/husband conflicts and to produce
solutions that are acceptable and beneficial to those
involved. Conflict resolution training may be included.
56
families in need of services, and/or recruitment/training
of providers. May include workshops for parents, and
workshops and technical assistance to child care
providers and other early childhood educators.
Southern
Rockingham – WIC Family Support Project
Southern – Family Support Services
12. The Support Center at Burch House
Provides court advocacy, crisis intervention, a 24 hour
crisis line, shelter and a range of supports and referrals to
victims of domestic and sexual violence in northern
Grafton County. Also offers extensive violence
prevention programs for area schools, professionals and
community groups.
20. Senior Centers
Centers promote independence and well-being through a
healthy, active lifestyle, enrichment programs, volunteer
opportunities, community integration projects, seminars,
nutritional services and senior transportation services
throughout Belknap and Merrimack counties.
13. North Country Senior Wheels
Provides fixed route and door to door accessible
transportation to Coos County seniors.
21. Carroll County Collaborative
The Carroll County Collaborative mission is to create
and facilitate dynamic responses to the needs of the
citizens of Carroll County, through the utilization of a
collaborative social justice model designed to maximize
existing assets within the region.
14. Volunteer Transportation
Volunteers provide transportation for elderly clients for
health-related appointments within Strafford County.
Clients call a week in advance to arrange for the service.
22. Economic and Community Development
The Economic and Community Development team
works with local communities on local development
issues and helps to support and increase the selfsufficiency potential in the region.
15. Elderly Transportation
Provides transportation for senior citizens by van for
shopping and other activities on a weekly scheduled
route, covering various towns in Strafford County.
H. Nutrition
16. Carroll County Restorative Justice Center
The Center offers an expanded array of services for
youth and adults that help address issues specific to each
of the offender, the victim, and the com-munity at large.
1. The Breastfeeding Connection – WIC
Project provides highly trained lactation counseling
services as well as breastpumps, information, and other
accessories to meet the nursing needs of mothers and
infants. Services are free to pregnant and breastfeeding
women participating in RCA’s WIC and CSF programs.
17. Granite State Guardianship Services
Provides high quality guardianship, protective and
fiduciary services to incapacitated residents of New
Hampshire.
2. Child and Adult Care Food Program (CACFP)
Family child care providers supply nutritious meals and
snacks to children in their homes. The CACFP provides
reimbursement for a significant portion of the costs of
providing these meals.
Rockingham
Southern
Southwestern
18. Economic Opportunity Center
Center provides a platform for programming and
services designed to enhance economic stability of
individuals and the community. Current services offered
include Workplace Success, Community Work
Experience, Families @ Work and Pathways.
3. Commodity Supplemental Food Program
Provides nutritious food packages and nutrition
education materials to income-eligible senior citizens 60
19. Child Care Resource and Referral
Program involves referrals to child care providers for
57
and older, pregnant and postpartum women, and children
up to age 6.
Program provides daily lunches and/or breakfast or
supper, depending on the location, to low-income youth
during the summer months when meals at schools are
not available.
Southern
Strafford
4. Community Gardens
Program makes garden plots available to income-eligible
households, and also provides free seeds educational
programs and nutritional information.
11. Fresh Fruits and Vegetable Program
Provides a monthly distribution of fresh fruits and
vegetables to low income women, children and seniors
in Hillsborough County participating in CSFP.
5. Congregate Dining
Community dining experience for persons 60 and older.
Nutritious midday meal with fellowship and wellness
programs.
North Country Senior Meals – Tri-County
12. Holiday Gift & Food Baskets
Provide households with donated food, clothing,
personal items and toys for families during the holidays
not served by other organizations.
Rockingham
6. Farmers’ Market Nutrition Program
WIC and CSFP participants are provided coupons for
use at area Farmers’ Markets to purchase fresh
vegetables and fruit. Coupons are issued at no cost to
participants, and may be used in place of cash at the
markets.
Southern
Southwestern
I. Self-Sufficiency
1. Child Care
Programs support children and families by providing
access to quality, affordable, full day full year child care
services, and may include home visits, health and
nutrition screenings.
Southern
Strafford
7. Meals on Wheels
Home delivered meal program, typically 5 days per
week. Includes personal contact, emergency proto-cols
and information dissemination.
Strafford
2. English for Speakers of Other Languages
Classroom-based English language instruction in the
areas of speaking, listening, reading and writing is
offered to immigrants, refugees and others whose
English skills are limited or non-existent.
Southern
8. The Emergency Food Assistance Program
Program provides food assistance to families in need
through distribution of USDA commodities and other
donated food items. CAA’s coordinate efforts through
statewide network of food pantries, soup kitchens and
other emergency food providers.
3. Friendship House
The 28-day Residential Treatment Program is intended
to provide a chemically dependent individual with the
fundamental tools of recovery. This program includes
educational classes, group counseling, individual
counseling, work and recreational therapy and
attendance at in-house and community AA/NA meetings.
9. Women, Infants and Children (WIC)
Provides supplemental nutritious foods, nutrition
education, breast feeding support, and health care
screening/referrals to pregnant women, nursing mothers,
infants and children up to age 5.
Rockingham
Southern
Southwestern
10. Summer Youth Feeding Program
4. Impaired Driver Intervention Program (IDIP)
A 20 hour program for those convicted of a DWI first
offense with no other DWI convictions in any other
state in the last seven years. Also offered on weekends 58
Weekend Impaired Driver Intervention Program
(WIDIP) - in Berlin and Woodsville.
social experiences to reinforce positive life choices and
develop a deeper sense of respect, community and
understanding.
5. Eileen Phinney Multi-Cultural Center
Provides a variety of services and offers programs for
refugees and immigrants of all nationalities to assist
them in acclimating to life in the US and empowering
them to function more independently.
12. Cultivating Community Agricultural Program
Refugees receive assistance in developing the skills and
acquiring the resources to develop farm-based
enterprises, which in turn provide fresh produce for the
community while helping to sustain the work of the
farmers.
6. North Peterborough Family Program
A collaborative program designed to reduce risk factors
and enhance protective factors of the children and
families in low-income housing units in Peterborough.
13. Ethnic Community Self-Help Program
Members of the Somali Bantu refugee community work
with other Bantus as well as the broader refugee
population to develop the skills necessary to successfully
integrate into American society, in addition to helping
them find employment and resources necessary for
self-sufficiency.
7. Outpatient Alcohol and Drug Counseling Services
This is a community service for individuals of all ages
who have a problem with substance abuse. Services are
available in Woodsville or Berlin.
14. Pre-Placement Program
Program provides stabilization substance abuse services
to clients involved in the criminal justice system while
they are waiting for admission to a sub-stance abuse
treatment program.
8. Phase II Program
An intensive seven-day and night residential pro-gram
for individuals convicted of more than one DWI first
offense in any state in the last seven years. Focus is on
alcohol and other drug education, group interaction as
well as individual assessment and evaluation by a
Certified Alcohol and Drug Counselor.
9. Self-Sufficiency Case Management Program
A Self-Sufficiency Case Manger works intensively with
low-income families to address key issues and provide
supportive services to overcome barriers to the
attainment of self-sufficiency.
10. Step One Crisis Intervention/Sobriety
Maintenance Center
This is a three-phase facility that focuses on assisting the
alcoholic/addicted person on the road to recovery. The
three phases of the in-patient facility are Crisis
Intervention, Sobriety Maintenance, and Assessment and
Referral to appropriate treatment facilities.
11. B.R.I.N.G.I.T!!! (Bringing Refugees Immigrants
and Neighbors Gently Into Tomorrow)
Children in the Manchester School District grades 4
through 12 participate in recreational, academic, and
59
AGENCY CONTACTS
Community Action Program Belknap-Merrimack Counties, Inc.
Ralph Littlefield, Executive Director
(603) 225-3295
[email protected]
Rockingham County Community Action Program
Tom Nelson, Executive Administrator
(603) 431-2911
[email protected]
Southern New Hampshire Services, Inc.
Gail Hennessy, Executive Director
(603) 668-8010
[email protected]
Southwestern Community Services, Inc.
William Marcello, Chief Executive Officer
(603) 352-7512
[email protected]
Strafford County Community Action Committee, Inc.
Betsy Andrews Parker, Executive Director
(603) 516-8130
[email protected]
Tri-County Community Action
Lawrence Kelly, Executive Director
(603) 752-7001
[email protected]

Helping people help themselves and each other.

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