casino investigations, data analysis and

CASINO INVESTIGATIONS, DATA
ANALYSIS AND BUSINESS
INTELLIGENCE: MITIGATE POTENTIAL
LITIGATION, RESOLVING DISPUTES &
CLAIMS FOR TABLE GAMES,
TRANSACTION ACCOUNTABILITY
WITH IP INTEGRATIONS AND VIDEO
ASIS 7th Asia Pacific Security Forum & Exhibition
Macau, 3-5 December 2013
VIDEO
SURVEILLANCE
PAST, PRESENT &
FUTURE
THE PAST 1985
A DECADE AGO – 20TH CENTURY
THE 21ST CENTURY 2 MB 30 IPS
PROTECTING YOUR PROPERTY: BEYOND THE PIT
WHAT ARE THE LIMITS OF HD CLARITY ?
PROTECTING YOUR GAMES: BEYOND THE PIT
ANALOG
HD
PICASSO
PICASSO
HALS
HALS
LEONARDO
LEONARDO
LEONARDO
CONTACT
DATA
Mladen Blazevic
CEO
UVIR TEST SYSTEM
[email protected]
Our UVIR TEST SYSTEM for the examination of casino cards detects chemicals used for the markings of the cards.
Cards can be marked in advance and with the help of the casino employees introduced to the table or they can be marked during the game by the player
himself.
Markings are invisible to the naked eyes, but can be clearly seen with the help of contact lenses, glasses, small portable cameras with built-in video
transmitters or CPU units in the pockets. The cameras can be body worn: in the pockets, in the sleeves or under the buttons in front or built into various
devices: cell phones, watches, cigarette packs, valets etc.
The marked cards packaged in original boxes and sealed, chemicals and the cheating devices are being widely sold over Internet for the last couple of
years.
Our System detects chemicals applied to the surface of the casino cards. It detects ultraviolet fluorescence, visible spectrum color filtering and near
infrared luminescence instantly, without any manual adjustments of the System.
The creation of the System is based on our experience and knowledge of the lights, optics and chemicals obtained in the last 25 years during our work in
the field of examination of paintings.
The result is incorporation of the most advanced technology for this application.
We built different versions of the system to provide full monitoring of table games and to allow instant evidence data collecting:
1.
2.
3.
4.
5.
UVIR BOX to check cards in the security office.
UVIR TABLE TOP unit to be placed in the gaming floor area.
UVIR PTZ DOME for constant monitoring of the table.
UVIR HAND HELD DEVICE.
UVIR SYSTEM incorporated in the dealing-shuffling shoe.
UVIR TEST SYSTEM is patent pending in USA.
True security comes from accurate information…
Copyright © 2013 eConnect, Inc.
Presenter – Henry Valentino III – President & CEO of EConnect Inc.
I have a 25 year history of Owning and Operating Technology Companies
With a history of Innovation - Data/Video Correlation & Time Synchronization
EConnect makes data mining software which synchronizes data like POS systems with
Digital Video Surveillance- Expanded into Gaming Systems and Devices
I have been involved in the Gaming Industry since moving to Las Vegas in 1998
Customer Driven Product Development
2012 Award Winner- “Best Product Idea” Voted by the Gaming CIO’s- Gaming & Leisure Magazine
Copyright © 2013 eConnect, Inc
Today’s meeting – Casino Data sources
POS Systems- Industry leading video exception reporting & behavioral intelligence. Retail, F&B & Sports
Book
Player Ratings - Avoid spending more than required- Integration with in house ratings system. Protect illicit
and accidental ratings entries
Electronic Shoe Baccarat - Game Protection Pace of Play Probability forecasting Bee, Angel Eye,
Shuffle Master
BlackJack Countdown – Monitor Multiple Tables with Running Count and True Count
Bar Comps - Bar comp interface with Casino Management Systems and POS
Slots – Jackpot Verification and Exceptions, Jackpot Payoff Audits, Illegal Door Open and other Maintenance
Ticket In/Ticket Out – Quickly Resolve TITO Disputes and Secure the Machine (Aging Tickets)
Copyright © 2013 eConnect, Inc
Red Flagged Behavior
Copyright © 2013 eConnect, Inc
Player Ratings – Visual Auditing
Compare Top
Rated Players
Understand
which employees
are doing the
most ratings
Copyright © 2013 eConnect, Inc
Player Ratings – Visual Auditing
Visually
verify
bets
Who has an
open rating,
but is not
presently
playing
Who is
playing
at a slow
pace.
Copyright © 2013 eConnect, Inc
Player Ratings – Visual Auditing
Evaluate
Player
Behavior
Remotely
Detailed
Player and
Employee
Stats
Mitigate
Data Entry
Errors
Copyright © 2013 eConnect, Inc
Dragon Baccarat – Game Analyzer
Verify
Banker/Player
Win
Dealer
Training
Deck
Slugging
Wins in a
row
Copyright © 2013 eConnect, Inc
Dragon Baccarat – Game Analyzer
Watch
multiple
games
Custom
Reports
Table
Perform
ance
Evaluate
speed of
game
Copyright © 2013 eConnect, Inc
Blackjack Countdown
Copyright © 2012 eConnect, Inc
Ticket In / Ticket Out (TITO)
11:02:37 Trans complete
11:02:31 9 x $100 Issued
11:02:16 Ticket 00909970 Valid
11:02:11 Ticket Scan- $900
Watch for
aging ticket
redemption
s
Insider
TheftReprint
tickets
Customer
Complaints
Fraudulen
t requests
Copyright © 2012 eConnect, Inc
Slots - Exceptions
11:02:01 B1N1 Taxable Jackpot$3700- Player Ronald JonesPlayer ID- 009949494
11:02:00- B1N1 Player Ronald
Jones- Birthday
Slot
Exceptions
Jackpots
Maintenance
& Slot Activity
Correlation
Credits
Added
Open DoorClose Door
Copyright © 2013 eConnect, Inc
Cash Processing
Copyright © 2013 eConnect, Inc
The Enterprise
Copyright © 2013 eConnect, Inc
Tools
Excel
Integration
TITO
Analytical
Reporting
Soft
Count
Casino
Connect
Slots
POS
Connect
Ratings
Modules
Blackjack
Applications
NVR
Connect
Baccarat
eConnect Core
The Enterprise
Case
Manager
Copyright © 2013 eConnect, Inc
Users – The Benefits?
Multiple Audiences- Used By Different Departments/Teams
Executive Team- Review of High Impact Events & Ability to See Why
The Event Occurred
The Security/Surveillance Team- Prevent Loss, Collusion & Protect
Assets
Casino Audit Team- To Analyze Customer & Employee Behavior, Training
Improvements, Procedural Enhancements
Insurance- If anything goes wrong you can quickly identify the cause from an
customer behavior standpoint and security perspective as well
Mitigation- See and understand bad situations before they become catastrophes
Copyright © 2013 eConnect, Inc
Benefits to Your Organization
Increased Revenue
Profit Recovery
Loss Reduction
Increased Labor Efficiency
Increased Employee Productivity
Improved Training Effectiveness
Real-Time Business Reporting & Analysis
Copyright © 2013 eConnect, Inc
Gaming clients who use POS connect
MGM Macau
Silver Legacy
The Bellagio
Caesar's
Entertainment
Circus Circus
Snoqualmie
Penn Gaming
Thunder Valley
Pechanga
Ameristar Gaming
The Cosmopolitan
Pala
Boyd Gaming
Cache Creek
Potawatomi
The M Resort
Galaxy
Macau
Avi Resort
Copyright © 2013 eConnect, Inc
Panelist
▌
Henry Valentino III
President & CEO
eConnect, Inc. | Real-Time Business Intelligence
Office: (702) 523-8786
Cell: (702) 885-5973
[email protected]
Henry Valentino is the founder, CEO and President of EConnect, Inc. EConnect is a software company focused on business intelligence which
services some of the largest companies in the world, such as; HMS Host, MGM
Resorts, Caesar's Entertainment and Galaxy Gaming. EConnect has
experienced solid growth in the past 4 years. Henry has more than 26 years of
experience in building, financing and managing companies in the data
communications, telecommunications, streaming media and retail management
industries. I founded, built and sold several innovative technology companies.
In 1999, I sold Digisys - a Montana based ISP / data communications company
to CenturyTel, one of the largest telecommunications companies in the U.S.
Prior to that I sold Fiber Services Inc., a telecommunications service firm, Verio.
Back in 1990 I founded GV Communications, a telecommunications software
company, and sold it to Lottery Player Magazine. Henry is a private pilot and
enjoys flying in his spare time.
Douglas L. Florence Sr., CPP
Business Development Director Global Gaming
AVIGILON
“Board Certified in Security Management”
[email protected] +1-702-683-6016
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Over 20 years in Casino Gaming Expertise: Surveillance, Security & Consultant
14 years of Retail Security & Loss Prevention Expertise.
Designated a CPP in 1994 and an ASIS Int’l Member since 1983
VP of Affiliate Members of the International Masters of Gaming Law 2007 - 2013
Founded the ASIS Int’l Gaming & Wagering Protection Council 1996 - 2013
– Council Chair 1996-98, 2013 - Council Secretary 2011 - Council VP 2012,
– Council Program Chair of ASIS Gaming & Wagering 2001-02
– ASIS Standing Committee (Council Chair) Chairman of the Year 1997
DHS CFSCC Co-Chair Gaming Sector DHS managed Secret Clearance 2006-2013
National Board Of Directors for the CMA 1998-2002
SIA Judge for the NPS of the ISC East & West 1994-2005
Media presence ~ 20/20 Downtown ~ Court TV, Game Show Network, CNBC and
the Travel Channel. Also local news channels in Las Vegas, numerous presentations
and published articles on Casino Surveillance, Corporate Security, Internal
Investigations and Game Protection Expert.