Case Study Gemmels Garden Centre

Case Study...
Gemmells Garden Centre
We have used Epos for some time , but were badly supported , so when it
came time to upgrade we decided to shop around. Introducing Open Retail’s
Epos solution overcame these issues. We are far more efficient now and have
a platform for future growth.
The Company
Based at Kilmarnock in Scotland we need to become a destination site and have
been changing their offering accordingly. The recently introduced kids play centre
has brought in more people . They have always had a strong food offering which
enables visitors to get something to eat any time of the day. There was a need to
ensure that the basic processes of serving customers were working well. The tills
were ageing the support had been poor. Having established that the Open Retail
tills would work faster and that the back office was easy to use. They decided to
change working practices and swap over to mobile computing working off wifi
tablets. This as not only addresses old issues but set up a future proof platform for
the future.
“If a till had an issue with our previous supplier we would have to
restart it and this could take up to 45 minutes which meant we were
effectively one till down. Our new tills are so much more reliable and
we have extra promotions that we didn't have before”
Derek Weir
“Being a Scotsman you would expect me to watch the pennies. I got a
whole new system for what I was paying the previous supplier in
maintenance. It really was a no brainer decision.
Colin Gemmell