Installation With An Existing Router Or Modem/Router

What do I need?
What will I be looking for?
To connect your VT2442, you need a broadband Internet connection and an active
Vonage account. If you purchased your VT2442 Voice Gateway from a retail location,
you must first activate your Vonage phone service. (You will need to provide the WAN
MAC ID on the bottom of the VT2442.)
Here’s what you’ll find on the rear of the VT2442 Voice
Gateway:
A
Installation with an Existing Router or Modem/Router
Phone ports
(to phone lines 1 and 2)
What is included?
This Quick Installation Guide has everything you
need to get your Vonage® Internet Phone Service
working with the Motorola VT2442 voice gateway.
Take a look at the equipment, follow the simple
instructions provided here, and in no time at all you’ll
be part of the telephone revolution.
Motorola VT2442 Voice Gateway
The device that will connect your phone to your broadband Internet connection.
For information about the front panel lights, refer to the VT2442 User Guide on
the CD-ROM.
Cable or DSL modem
Existing router
Internet port
(to your cable or DSL
modem)
VT2442
CD-ROM
Ethernet connectors
(to your computers)
Reset button
Computer for
configuring the
VT2442
Power connection
Ethernet cables
(1 blue and 1 yellow)
Telephone jack adapter (UK
only)
Welcome to
(Yours may look different.)
(The yellow cable is not
always needed.)
Which set of instructions should I follow?
Do you already have a router, or does your DSL or cable modem have a built-in router?
HINT: If you have more than one computer connected to a single Internet connection, you have a router. Some Internet service
providers supply combination modem/routers. Look on the back of your modem. If it has multiple Ethernet ports, it is a modem
with a built-in router. If you are not sure, call your cable or DSL provider.
This guide contains enough information for most customers to begin using their Internet phone service.
The VT2442 User Guide on the accompanying CD-ROM contains more detailed instructions and
troubleshooting information, as well as a glossary of relevant networking terms.
If you answered yes to either question, follow instruction set A on the next page.
1
2
3
4
5
6
7
Plug your router power cord into an unswitched AC power outlet.
IMPORTANT: Before you continue, be sure to allow enough time for your router to complete its
start-up process. Refer to the instructions provided with the router.
Connect the adapter supplied with your VT2442 to the Power port on the rear panel of
the VT2442. Plug the other end into an unswitched AC power outlet.
Turn on the computer connected to the VT2442. The Ethernet 1 light on the VT2442
front panel should light. Open your Web browser and check your Internet connection
by visiting any website.
IMPORTANT: Before you continue, be sure the VT2442 Power, Ethernet 1, and Internet lights are
all on.
To AC power
Power adapter
Installation with an Existing Router or Modem/Router
(continued)
Internet
In the US, visit www.vonage.com/activate.
In the UK, visit www.vonage.co.uk/activate.
In Canada, visit www.vonage.ca/activate.
QUICK INSTALLATION GUIDE
A
Optional phone or fax machine
for a second Vonage line
You must connect a phone to
the Phone 1 port
If your Internet connection works, skip to C “Connecting Your Telephone” on page 7.
If your Internet connection does not work, see D “Troubleshooting” on page 8.
Shut down your computer. Unplug your modem power cord. Unplug your router power
cord. Disconnect the cable connecting one computer to the router. Leave your modem
connected to the cable or phone line that supplies your Internet connection.
Connect one end of the blue Ethernet cable to the Ethernet port on your router. Connect
the other end to the blue Internet port on the rear panel of the VT2442.
Connect one end of the yellow Ethernet cable to the yellow Ethernet 1 port on the rear
panel of the VT2442. Connect the other end to the Ethernet port on the computer you
disconnected in Step 1.
Plug your modem power cord into an unswitched AC power outlet.
IMPORTANT: Before you continue, be sure to allow enough time for your modem to complete its
start-up process. Refer to the information provided by the modem manufacturer.
Do you have a standard DSL or cable modem?
Follow instruction set B on page 5.
2
3
4
B
Installation with a Standard DSL or Cable Modem
Internet
Cable or DSL modem
B
5
6
Installation with a Standard DSL or Cable Modem (continued)
Connect the adapter supplied with your VT2442 to the Power port on the rear panel of the
VT2442. Plug the other end into an unswitched AC power outlet connected to the VT2442.
The Ethernet 1 light on the VT2442 front panel should light.
IMPORTANT: Before you continue, be sure the VT2442 Power, Ethernet 1, and Internet lights are all on.
If your Internet connection doesn’t work and you have a cable modem:
Leave the modem unplugged for at least 10 minutes. If left off for less than 10 minutes, it
might still “remember” old information that could prevent it from working properly.
To AC power
Optional phone or fax machine
for a second Vonage line
You must connect a phone to
the Phone 1 port
1
2
3
Shut down your computer. Unplug your modem power cord.
Disconnect the cable connecting your computer to the modem. Leave your modem
connected to the cable or phone line that supplies your Internet connection.
2
In both the Username and Password fields, type router and click Log In. The HOME page is
displayed.
Connect one end of the blue Ethernet cable to the Ethernet port on your modem. Connect
the other end to the blue Internet port on the rear panel of the VT2442.
3
Click the SETUP tab, then WAN Configuration. From the Type drop-down list, choose PPPoE.
4
In the Username and Password fields, type the username and password you normally use to
log in to your DSL service.
5
In the Keep Alive field, type 0 to ensure that your DSL link is always active.
6
Click Connect to start your Internet connection. Click Save, and then click Restart.
7
Go back to step 6 in instruction set B to test your Internet connection.
Connect one end of the yellow Ethernet cable to the yellow Ethernet 1 port on the rear
panel of the VT2442. Connect the other end to the Ethernet port on your computer.
4
Plug your modem power cord into an unswitched AC power outlet.
In the US or Canada, connect a telephone cord to the green Phone 1 port on the VT2442.
TIP: If you subscribed to a second phone or fax line from Vonage, connect it to the Phone 2 port.
2
Listen for a dial tone. If you hear a recording instructing you to connect your phone to the
Phone 1 port, please do so now. If you hear neither this message nor a dial tone, skip to
D “Troubleshooting.” Otherwise, complete your installation:
6
Troubleshooting
If you do not hear a dial tone and the Phone 1 LED is not on, go through this list before
calling Customer Service:
9 Be sure your phone is plugged into the green Phone 1 port on the rear panel of the VT2442,
and that it is disconnected from the wall jacks that traditional phones use.
9 Can you view Web pages? If not, check to see whether your cable or DSL provider is
having connection problems in your area.
9 Double-check your connections against the installation instructions.
•
In Canada, you are ready to send and receive calls.
•
In the UK, call 0207 993 8973 to complete your installation.
1
Turn off your computer, voice gateway, router (if you have one), and DSL or cable modem.
•
In the US, call 1-800-342-1791 to complete your installation.
2
Turn the devices back on, one at a time, in this order:
• modem
• router (if present)
• VT2442
• computer
You can resolve many installation issues by resetting all of your equipment:
Motorola, Inc. 101 Tournament Drive, Horsham, Pennsylvania 19044 U.S.A.
www.motorola.com
IMPORTANT: Before you continue, be sure to allow enough time for your modem to complete its
start-up process. Refer to the information provided by the modem manufacturer.
5
D
In the UK, connect your BT telephone cord to the telephone jack adapter. Connect the
adapter to the green Phone 1 port on the rear panel of the VT2442.
If your Internet connection doesn’t work and you have a DSL modem:
On your computer, open a Web browser. In the Address field, type http://192.168.15.1 (the
voice gateway’s default IP address) and press Enter. A login window appears.
TIP: You can connect up to three more computers directly to the other Ethernet ports (2, 3,or 4) on the
VT2442 using additional Ethernet cables available at any consumer electronics store.
Connecting Your Telephone
If your Internet connection still does not work, you may need to register your VT2442 with
your cable provider. You will need the WAN MAC ID on the bottom of the voice gateway.
1
IMPORTANT: Leave your modem off for about 10 minutes to clear its memory, so that it can recognize
the VT2442 when you turn it back on.
1
Turn on the computer. Open your Web browser and check your Internet connection by
visiting any website.
If your Internet connection works, skip to C “Connecting Your Telephone” on page 7.
VT2442
C
7
MOTOROLA and the stylized M logo are registered in the U.S. Patent and Trademark Office. Vonage, The Broadband Phone
Company, and Vonage Digital Voice are registered service marks owned and used under license from Vonage Marketing, Inc., a
wholly owned subsidiary of Vonage Holdings Corp. All other product or service names are the property of their respective
owners.
© Motorola, Inc. 2006. All rights reserved.
530617-001 5/06