VonageMobile User Guide IPHONE

Transcription

ISSUE1.2 March 31, 2010
Vonage Mobile User Guide – iPhone® v1.1
View the Terms of Service by visiting the Vonage Mobile website at www.vonagemobile.com/tos.
1
Table of Contents
Introduction .............................................................................................................................................. 3
Installation .............................................................................................................................................. 3
What is Vonage Mobile? ........................................................................................................................ 3
Vonage Mobile Application Screens..................................................................................................... 4
History .................................................................................................................................................... 4
Contacts .................................................................................................................................................. 5
Keypad.................................................................................................................................................... 5
Twitter .................................................................................................................................................... 6
My Account ............................................................................................................................................ 6
My Account Information....................................................................................................... 7
Select Rate Plan..................................................................................................................... 7
Apply For Discount ............................................................................................................... 8
Add Funds to My e-wallet..................................................................................................... 8
International Calling Rates .................................................................................................... 9
Call History ........................................................................................................................... 9
Update Credit Card................................................................................................................ 9
Help ..................................................................................................................................... 10
About Vonage Mobile ......................................................................................................... 10
Vonage Mobile Explained ..................................................................................................................... 11
Connecting to Vonage Mobile.............................................................................................................. 11
Vonage Mobile Wi-Fi Calling .............................................................................................................. 12
Vonage Mobile Call Through............................................................................................................... 14
What is a Vonage Mobile Call Through call? ..................................................................... 14
How do I make a Vonage Mobile Call Through call? ......................................................... 14
Using Twitter........................................................................................................................................ 17
Restoring My Vonage Mobile Settings ................................................................................................ 20
Change my iPhone phone number used with Vonage Mobile.............................................................. 22
Add Funds to your Vonage Mobile Account........................................................................................ 25
Adding Funds using Mobile Web........................................................................................ 26
Adding Funds by Phone ...................................................................................................... 27
Add Promotional Funds....................................................................................................... 27
Getting Help............................................................................................................................................ 28
2
Introduction
Welcome to Vonage Mobile for use with the iPhone® – giving you great value on international calls. This User Guide
explains the features and gives additional information on how to refill your account.
Installation
The installation process is detailed in a separate document which can be found online at
www.vonagemobile.com/downloads/VonageMobile_Installation_Guide_IPHONE.pdf.
What is Vonage Mobile?
Vonage Mobile is a downloadable application for your iPhone. It helps save you money on international mobile calls
by routing them through the Vonage network at Vonage Mobile’s low rates. Once you install the Vonage Mobile
application on your phone, set up an account and pick a rate plan, you are ready to make calls.
Vonage Mobile works alongside your existing mobile plan, so you keep your number, mobile phone, current setup
and mobile service provider.
3
Vonage Mobile Application Screens
To launch the application, open Vonage Mobile from the iPhone home
screen.
The footer of the Vonage Mobile keypad provides access to the following
features:
•
History
•
Contacts
•
Keypad
•
Twitter
•
My Account
History
Use your Vonage Mobile History to find your call history.
You can redial calls from here.
Pressing the “
below.
” symbol next to an entry will give you the options listed
4
•
Call
•
Create New Contact
•
Add to existing contact
Contacts
Your Vonage Mobile Contacts are linked up to your regular iPhone
contacts. Simply use the search bar at the top to search for contacts.
Keypad
The Vonage Mobile keypad allows you to manually enter a number to
dial.
Your Vonage Mobile e-wallet balance is displayed in the bottom left of
the screen.
5
Twitter
You can follow @Vonage_Voice or if you prefer, log in to your Twitter
account to reply to and follow all of your chosen threads.
Note: Please see the “Using Twitter” section for information about using
Twitter from within your Vonage Mobile application.
My Account
The My Account section provides the following features:
•
My Account Information
•
Select Rate Plan
•
Apply for Discount
•
Add Funds to My e-wallet
•
International Calling Rates
•
Call History
•
Update Credit Card
•
Help
•
About Vonage Mobile
6
My Account Information
This screen displays your personal information along with your user
name and password (masked) used to log in to your Vonage Mobile web
account. It also displays the 4 digit PIN you chose during the Sign Up
process.
You can change your existing password by pressing the Change
Password button.
If you need to change any of your personal details simply press the
Change Personal Information button.
Change Password
If you need to change your account password at any time simply enter
your existing password and then choose and confirm the new password.
Press Done to save your new password.
Select Rate Plan
This screen displays your current rate plan selection and allows you to
change it. If you need additional information about either rate plan,
select the View Details link for that plan.
To change rate plans, press the “Get” button associated with the new
rate plan.
7
Apply For Discount
If you have Vonage World home service and you select the Vonage
World Mobile plan, you may be eligible for a discount. Enter your home
phone number on this screen and press Save. You will receive an email
regarding your discount within 48 hours.
Add Funds to My e-wallet
If you chose Add Funds to My e-wallet from the My Account menu
and you have already entered a credit card into the system, the Add
Funds screen is displayed. It displays your current settings and your
current refill method.
If you are on the Vonage World Mobile plan and you previously defined
Auto-Refill settings, you can cancel them from this screen. In addition,
you can add promotional funds from this screen.
To cancel your previously defined Auto-Refill settings, press Cancel
Auto-Refill. If you want to set up Auto-Refill again at a later date, go to
the My Account menu and select Add Funds to My e-wallet.
To add promotional funds to your account, press Add Promo Funds.
Add Promotional Funds
Enter a promotional code in the field and press Submit to add the
promotional funds to your account.
8
International Calling Rates
Select a country from the list or use the Search feature to find a specific
country’s call charges.1
Rates are displayed by rate plan (Vonage World Mobile and Pay Per
Use) for both landlines and mobile phones.
Call History
Pressing a month allows you to view all your outbound calls including
number, date, duration and cost.
Note: The time is displayed in Universal Time Coordinate (UTC).
Update Credit Card
This screen displays your current credit card. If you’d like to change
your current credit card, select Change Card.
You can also add remove a credit card by pressing Remove Card.
1
Rates are subject to change.
9
Help
The Contact Us section of the screen displays the email address and
phone number you can use to contact Vonage Mobile Customer Care.
Pressing the Support page on vonagemobile.com website link will
open a web browser and take you to the Vonage Mobile iPhone support
page.
About Vonage Mobile
This screen contains information our Customer Care agents may need
when you call in for support. In addition, it provides link to the Vonage
Mobile website and Terms of Service.
10
Vonage Mobile Explained
Connecting to Vonage Mobile
A successful Vonage Mobile connection is signified by your balance
displayed in the bottom left hand corner.
NOTE: If you are not connected, Not Available will be displayed in
the Balance field.
When you are in range of a Wi-Fi signal and not already connected,
the Wi-Fi connector should automatically pop up when you launch the
application.
Select an Access Point and enter the password if required.
Note: This only happens if your iPhone Ask to Join Networks Wi-Fi
setting is on.
11
Vonage Mobile Wi-Fi Calling
From the iPhone home screen open Vonage Mobile.
If a Wi-Fi connection is available, the application will always attempt
to make the call over Wi-Fi. To make Vonage Mobile Wi-Fi calls
simply dial a number as usual and press the Call button.
Alternatively you can do one of the following;
1. Select a contact from the Vonage Mobile Contacts list.
2. Select a History contact.
12
You will be prompted with a message informing you that charges for
Wi-Fi network access may apply and that if you leave the range of the
Wi-Fi signal the call will be dropped. If you receive an incoming call
your Wi-Fi call will be dropped.
Press OK to acknowledge this message and place your call.
Note This message only appears the first time you make a Vonage
Mobile Wi-Fi Call.
Vonage Mobile will now place your Wi-Fi call.
The Vonage Mobile Wi-Fi call is now in progress.
13
Vonage Mobile Call Through
Vonage Mobile Call Through allows you to make low cost international calls wherever you have mobile phone
coverage. This means you can use Vonage Mobile for all of your calls, and not just when you have Wi-Fi coverage.
What is a Vonage Mobile Call Through call?
If you dial an international number, the call is automatically redirected to a Vonage Mobile access number* in the
US and then completed to the international destination. This is often at a much lower cost than the international
rates charged by mobile carriers.
*A Vonage Gateway number will display in your handset.
How do I make a Vonage Mobile Call Through call?
From the iPhone home screen open Vonage Mobile.
If you do not have Wi-Fi access, all calls will be placed over your
mobile carrier. This is known as a Vonage Mobile Call Through call.
There are a number of ways that you can initiate at this call.
Simply dial a contact from the Keypad screen or select a contact from
your Contacts or History. You will be prompted with a message
informing you that you will be charged by both your mobile service
provider and Vonage Mobile.
Press OK to acknowledge this message and place your call.
Note This message only appears the first time you make a Vonage
Mobile Call Through Call.
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Vonage Mobile will now place your call.
If you are using iPhone OS 3.0, a pop up box will appear.
Press the Call button to confirm that you want to place the call.
Note: If you cancel the Vonage Mobile Call Through call you will need
to press the call screen in order to go back to the Vonage Mobile
dialer.
If you are using iPhone OS 3.1, a pop up box does not appear.
15
The Vonage Mobile Call Through call is now in progress.
The local Vonage gateway number will appear as the number being
called.
Note: If you are using iPhone OS 3.1, when you press End Call you
will be returned to the iPhone native dialer
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Q: What actually happens to the call behind the scenes?
A: Your call is routed via your service provider to a Vonage Mobile local landline number in the US and Vonage
Mobile completes the rest of the call.
Q: What will it cost?
A: Your mobile minutes for the call to the Vonage Mobile access number in the US at the per minute rate charged
by your mobile carrier. (Please note that a data plan will be needed). And if you have selected the Pay Per Use rate
plan, you pay Vonage Mobile low worldwide rates for the international part of the call. If you have selected the
Vonage World Mobile plan and are placing a call to one of the 60 countries included in the plan, the international
part of the call is included in your monthly plan.
Using Twitter
Vonage Mobile has incorporated access to Twitter into our iPhone application so you can constantly keep people
updated with what you are doing.
Note: You must have a Twitter account to use the service. Please sign up at www.twitter.com
To use the Twitter based services please enter a valid Twitter
username and password in the Vonage Mobile settings panel.
From the iPhone main screen select Settings>Vonage Mobile and
find your Twitter account settings.
Open the Vonage Mobile application and select the Twitter icon in
the footer.
17
You’ll be directed to a screen displaying the last 20 ‘Tweets’ posted
on the @Vonage_Voice thread.
If you’d like to reply to a ‘Tweet’ or see the other threads you are
following on Twitter, you will first need to log in to Twitter.
Press the Log In button on the top left of the screen.
The Twitter log in screen will be displayed. Enter your Twitter
username and password and press OK. They will be saved in your
Vonage Settings.
If you had previously entered your Twitter username and password
in the Vonage Mobile Settings screen, you will be automatically
logged in when you press Log In. You will not need to enter your
credentials again.
To reply to a Tweet press the Reply button next to the message.
18
Type your update using the keypad and press Send.
19
Restoring My Vonage Mobile Settings
If you need to restore your Vonage Mobile settings on your iPhone, simply complete the steps below.
From the iPhone home screen open Settings.
Navigate to Vonage.
Move the toggle bar next to Restore Settings to switch it ON.
20
Your Vonage Mobile account settings will be erased the next time you
open the Vonage Mobile application. Select the Sign in here link on
the Create your Account page to sign in as an exiting user.
Please see the Re-installation on the iPhone™ section in the
Installation Guide for further instructions.
21
Change my iPhone phone number used with Vonage Mobile
If your iPhone phone number changes it is important to update your Vonage Mobile account. Otherwise, when you
place a call, you will be displaying the wrong number to your contacts and they will not be able to return your
missed calls.
From the iPhone home screen open Settings.
Navigate to Vonage.
Move the toggle bar next to Change Number to switch it ON.
22
Navigate to the iPhone home screen.
Open the Vonage Mobile application.
You will need to enter your Username (by default this is your
iPhone phone number) and the Password you chose when you
created your account.
Press Sign In.
Your Vonage Mobile credentials will be confirmed.
Enter your new phone number.
Press the Go button in the upper right corner of your screen.
23
Vonage Mobile will now initiate a validation call. Enter your PIN
when prompted.
Press Answer to accept the incoming call.
Press Keypad to open the iPhone keypad screen.
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Listen to the instructions provided over the phone, in full, and enter
your numeric PIN when prompted.
Press End Call.
A Congratulations message will be displayed.
Press OK.
Add Funds to your Vonage Mobile Account
Vonage Mobile uses an automatic refill method. Set it up once and you will always have credit. If you have
selected the Vonage World Mobile plan, your e-wallet funds will only be used for calls outside the 60 countries
included in the plan. If you selected the Vonage Mobile Pay Per Use plan, all Vonage Mobile calls will be deducted
from your e-wallet funds. Your balance is refilled automatically when it drops below your preset level. By default,
the automatic refill amount is set at $5.00 and the low balance limit is set to $2.00.2
Add funds to your Vonage Mobile Account in one of three ways:
2
•
From your iPhone
•
On our website at www.vonagemobile.com/myaccount
•
By dialing 1-800-405-4VON
•
Minimum usage fee and forfeiture rules apply. See www.vonagemobile.com for details.
25
Adding Funds using Mobile Web
You can complete the same steps as above using your iPhone while on the move. See the screens below for step
by step instructions.
Press the My Account button in the bottom right hand
corner of the Vonage Mobile application.
Press Add Funds to My e-wallet.
Select you auto refill amount and press Submit.
NOTE: If the credit card you entered previously is now
expired or no longer valid for any reason, you will be
guided through adding a new credit card before the Add
Funds screen is displayed.
26
You will receive confirmation that your information was
accepted.
Press the Make Call button to return to the Vonage
Mobile dialer screen.
Adding Funds by Phone
Vonage Mobile has a telephone refill system which gives you even greater flexibility when managing your Vonage
Mobile balance. Simply dial 1-800-405-4VON to use our easy step-by-step telephone system.
You can enter a promotional code by selecting My
Account>Add Funds to My e-wallet> Add Promo
Funds.
Enter the Promotional code and press the Submit
button.
27
Getting Help
If you’re experiencing technical difficulties with any aspect of Vonage Mobile, please visit our online support section
for the iPhone. Here you will find our FAQ’s and troubleshooting steps that may resolve your issue quickly.
Support Page: http://www.vonagemobile.com/support
Support Request: http://www.vonagemobile.com/contactus
Service Numbers: http://www.vonagemobile.com/support/service_numbers
If you need assistance with your account please email us at [email protected].
28

VonageMobile User Guide IPHONE

Transcription

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