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Majdy Al-Tarouti
Marsha Luckett
Neema Ndosi
Mansoor Syed
Company Profile
AT&C is a middle sized web development firm, who
provides web designing and development services to
small and medium size firms. Their core competencies
include: web designing and development in various
technologies, state-of-the-art graphics, e-commerce,
encryption, and flash presentations.
Scenario # 1
John, Ada, Mark and Lu work at AT&C Co. They need to meet urgently
in 2 hours to discuss the details of a contract.
During the meeting , they need to :
Exchange documents (pictures, MS Word and MS Excel Documents) and
Have real time text chat and Voice if possible.
After the meeting is concluded; they have to submit a meeting transcript to the
CEO.
John is attending a friend’s birthday party in San Diego, and is using
his PDA, which runs on MS Windows Mobile OS.
Ada is on a business trip in Sydney, Australia, and she is using her
Notebook running a Linux OS.
Mark is New York City and is using a Mac running Leopard OS.
Lu is at the company’s offices in Hong Kong and is using her desktop
PC running Windows Vista OS.
What IM tool can they all use? What will be the advantages and
disadvantages of each tool?
Scenario # 2
An email was sent out to AT &C developers that they needed to meet
and provide a rapid prototype for a client in less than 24 hours.
The prototype has to be approved by their Manager before presented to
the client. They were required to respond back as soon as they receive
the email with some suggestions about tools that they can use for their
urgent meeting.
Joe, one of the developers was on a road trip along the Mississippi river
with his family when received this email though his backberry
Joe responded via Blackberry and will be accessible for 3 hours.
Jena/Ann have a phone and internet connection in Europe. Tammy is
in the field and has her laptop.
Suggest a tool that can get all of them in a conference call and how?
Scenario # 2
(cont)
Requirement for the selection:
Document capabilities
Clear and reliable audio
Multiple platform
Legal status
Cost efficiency
Skype was used for a conference call. Jena/Ann initiated it and called Joe on his
Blackberry and Tammy dialed in from her laptop…
Scenario # 3
Fred, Wilma, Barney and Betty are the Web
Design/Developer Executives for AT&C. AT&C is a
Web Development firm that will launch a new web
campaign for a client in a extremely competitive
market in one week. Fred has just received call that the
company’s strongest competitor has somehow
obtained the campaigns details and will attempt to
mirror AT&T’s campaign.
Scenario # 3
(cont)
Tomorrow, mid-day, is the deadline for any changes to
be made. Fred makes some modifications to the new
campaign and needs to share it with his team, receive
feedback and agreement from the team by tonight in
order to have this approved. However, not everyone
has telephone access.
Scenario # 3
(cont)
Fred is still in the office with LAN and internet access.
Wilma is at Starbucks chatting with friends via Yahoo
Messenger on her iPhone because she is stuck at LAX with
a flight delay. Also, she only has one bar left on her iPhone.
Barney is at home however, he is very frugal and does not
have a home telephone and only uses his cell phone in
small increments because he doesn’t want to waste billed
minutes. He is always chatting online via Gtalk.
Betty is at home but, her teenage daughter stays glued to
the phone after 7pm. There is a computer available in the
house and the family utilizes AOL.
Scenario # 3
(cont)
What IM tool can they all use?
What will be the advantages and
disadvantages of each tool?
List of Text/Audio Chat Tools
Audio Chat Tools
AIM
Desktop Services:
• Trillian (for windows)
• Adium (Mac)
•Other open source software
Web based:
• Meebo
• eBuddy
• gTalk
• Zipit wireless messenger for
MSN, Yahoo etc.
Mobile:
• Twenty08 Mobile Chat
(iPhone)
• ApolloIM (iPhone)
• Flick IM
MESSENGER
Web Messenger:
• Say2Go
• MSC (for windows)
• tokBox
• InSpeak Communication
• Imo. IM (facebook yahoo,
gtalk etc)
Mobile Messenger:
• Whizzper
• iChabber
• Fring
• Mumble (Game players)
• loudTalk
• vbuzzer
Desktop:
•EarthLink MindSpring
ENTERPRISE
• Oneteam
• Brosik
• Skype (Both for
enterprise/office and
individual)
• Wimba ( Both for
enterprise/office and
individual)
VOIP
• Yabb (Publish voicemail on
Skype)
• Vonage
• Easy Voip recorder used in
Skype, Gtalk, Yahoo, MSN
conversation etc.
• CuPhone (USB phone) It
allows a user to make
international call from landline
phones
Text Chat Tools
MOBILE
• Blackberry Messenger
• MySpace Chat
• Cellular Text Messaging
(AT&T, Verizon, Sprint,
TMobile, etc)
• MSN Mobile Web
DESKTOP
• Gmail Messenger (Google)
• Yahoo Messenger (Yahoo)
• Windows Live Messenger
• Facebook Chat
• MySpace Chat
• Skype
MOBILE (Desktop to Mobile)
• AnonTxt (Desktop to any
mobile phone)
• OnlineTextMessage.com
(Desktop to any AT&T mobile
phone)
• Text4Free (Desktop to any
mobile phone)
GAMING
Playstation Network (PS3
Online Chat)
Wii Online Chat
ENTERPRISE
Sametime (Lotus Notes)
Skype
Evaluation Criteria
Accessibility
Ease of installation
Functionality
Usability
4 Selected Tools
Meebo
MSN
Trillian
Vonage
1. Meebo
It emulates the look and feel of similar software
services, yet requires no download or installation.
Meebo is a free universal IM service that supports
AIM, MSN Messenger, Yahoo Messenger, and ICQ,
plus the Jabber service (which Google's Gtalk uses).
Meebo is a multi network IM service that runs in your
browser window.
1. Meebo
There is no software to install—chat from any
computer with an internet connection. Use your
existing IM account, or get a free Meebo login to chat
across all networks with a single id and add even more
functionality.
1. Meebo
(cont.)
Pros
Ability to use Meebo without creating a Meebo account and without
installing any software
Ability to manage and access all your IM network accounts (Yahoo, MSN,
AIM, GTalk, ICQ and Jabber) from one place
Automatic login to all your IM network accounts if you wish
Ability to save chat log history
Ability to transfer files
Ability to customize your meebo page with our themes and skins
Ability to create meebo me widgets
Ability to create and configure your own meebo rooms
Cons
Cannot do audio/video chat
Limited IM network accounts are available.
Experienced frequent network disconnections.
1. Meebo
Features
Turn your web page into a chat page
Meebo Me lets you chat with anyone who comes to
your blog or Web page. Visitors show up in your
Meebo buddylist so you can strike up a conversation,
answer questions, or just keep tabs on guests. Publish
your online status so friends can see if you're available
when they visit your site. Get real-time chat integrated
seamlessly into your website, blog, or social network
page.
1. Meebo
Features
1. Meebo
Features
Live chat with site visitors
Guests can ask questions, shoot the breeze, or even
leave a message if you're offline, even if they don't have
an IM account. You can see visitors to your site, let
them know when you are available to chat, and include
an optional status message.
1. Meebo
Features
1. Meebo
Features
Meebo for iPhone
Instant messaging at your
fingertips. Meebo brings IM
to the Apple iPhone. Just
point to www.meebo.com on
the iPhone or iPod touch and
chat on the go. Effortlessly
flick through your buddies—
the smart buddylist makes it
easy to keep up with all your
conversations No downloads
are required and it’s free.
1. Meebo
Features
Meebo Firefox Extension
Instant messaging across all
the major IM networks is now
built right into your browser.
The Meebo Firefox Extension
gives you a sidebar with a
smart buddylist and visual
notifications when your
friends IM you. Drag internet
links and images directly to
your buddies, all while
surfing the Web.
2. MSN
MSN Messenger is the most popular instant messaging client,
with more than 204.6 million users .
Allowing users to share files.
serves up the usual animated emoticons, winks, and buzzes,
along with free PC-to-PC Audio and Video calling, mobile phone
messaging.
It adds VoIP capabilities that allow users to call telephones
around the world for a fee
Windows Live Messenger displays a drop-down menu of features
along the top, contacts within the centre pane, a search box on
the bottom, and tabs for eBay, Rhapsody, and other services
along the left.
It’s linked with MSN Spaces and the company's other properties
Microsoft includes a free file scanner (Windows Live OneCare
safety scanner) to check Sharing Folders for viruses and other
potential threats.
2. MSN
(cont.)
Pros
Free for PC.
Pre-installed in Windows Vista OS. A client version of Windows Live
Messenger Mobile is included with the Windows Mobile 6 operating
system. is available for open-market Nokia Series 60 devices like the
Nokia N95 device
Easy to setup and use.
Available for Windows, MAC and Linux.
Ability to communicate with Yahoo messenger users.
Cons
The audio and video chatting is limited to one contact at a time.
Some features like SMS messaging and Phone calls to mobile phones
require subscriptions and fees.
Mobile Client does not include video chatting features.
Mobile client is not free.
3. Trillian
From Cerulean Studios, Trillian is a fully featured,
stand-alone, skinnable free chat client that supports
multiple chat clients (AIM, ICQ, MSN, Yahoo
Messenger, Jabber, Google Talk, and IRC).
3. Trillian
3. Trillian
Has one central login that will give the user access to
the entire application and as well as to his/her
accounts on various chat clients, history, and user
preferences
3. Trillian
(cont.)
Pros
Has a Free version
One program to connect to many chat clients (AIM, Yahoo, MSN, ICQ,
IRC, Jabber)
Tabbed chatting & File Transfers
Contact Message History
Supports Text/SMS/Audio/Video chat
Supports Skins, Notifications, & Alerts
Cons
Free version does not support video chat
Free version does not have advanced features of the program
4. Vonage
VOIP phone
Leading US provider of VOIP Phone services
For residents e.g Vonage, Skype, Global Telecom, freePhoneNet,
Earthlink
Business
Virtual eg. 2NNetstar (Private brunch Exchange PBX)
http://www.2n.cz/products/pbx/2n-netstar-pbxcommunication-system.html
USB phone
“Nancy White”
Speakerphones
Quality headsets
Preloaded software
4. Vonage
(cont.)
Vonage V-Portal : $ 10 after rebate
Connect up to 2 phones
LCD screen
It allows to use phone and pc at the same time
A router: Free after rebate
Certified reconditioned device
Connect up to 2 lines
Use PC and phone spontaneously
Vonage V-Phone: $ 39.99
Use in any PC (Broadband)
Extra storage 250 MB
V. Talk Software Preloaded
No restart your PC
E-911 (EXPLAIN)
4. Vonage
(cont.)
Pros
Vonage is less expensive because the user makes calls from the Internet and not
phone line
International calls
* If internet service goes out, one can still receive their phone call, this takes a
few more steps during sign up but it is worth it
One can travel with their phones and can use them from anywhere give that
you have broadband connection
E-199 capabilities
Cons
Must have a broadband- high speed internet connection to use it
This phone uses headphones and cannot be heard through the speakers
The device breaks easily, just like the USB driver; one can break it by stepping
on it, or knock it against something, and lose it.
More Information
http://msyed500.tripod.com/PM440/