Dillard`s

Transcription

Dillard`s

GS1 Connect 2016 | June 1-3
How to Do Business With Dillard’s
June 1, 2016
Session # 703
Anita Spence, Director, Vendor Relations
Partnering with Suppliers to Meet Today’s Consumer Needs
June 2016
© 2016 GS1 US All Rights Reserved
Transforming a “Relationship” to a “Partnership”
“Business without
integrity is not good
business – and in the long
run will not be
successful.”
- William T. Dillard
We Have Dramatically Upgraded Our Store
Presentation
Doing More with Less on the Sales Floor
 Replenishing sold merchandise aids in
providing a
“cleaner, lighter” inventory level in the
store
 It is ideal for short-lived fashion items
 Also good for basic items with proven selling
 Replenishment Strategies
 Vendor Replenishment
 Pool Stock is a Partnership and a Privilege –
initiated by the merchants
Successful Online Strategy Generating Rapid
Growth


Improvements include

More upscale look & feel

Expanded drop down boxes

Redesigned product pages to
focus on more interesting
areas of interaction

Product recommendations
added
Mobile site improvements include

Redesigned landing page

Optimized search results

Consistency between mobile
and website

Optimized product pages
Are We Meeting Our Consumer Needs?
 81% of consumers research
online before they shop in
stores*
 40% of ecommerce sales are
made through cross channel
methods**
 68% of customers use a
smartphone while in stores**
 Mobile phone device explosion
– 150% YOY sales growth
*AdWeek
**UPS
Stay Connected with your Internet Buyer
 Competitive market feedback
 Read your Ratings & Reviews on
Dillards.com
 Send us notification of any media
mentions and/or advertising
 Like, follow, tag, tweet, hashtag us.
We want to interact with you on
social media!
What We Need From You…
1. Copy
 Comprehensive
 Selling points
 Technical copy/features
and benefits




Accurate
Quickly
Loaded to the UPC catalog
eBiz spreadsheet upload
2. Product Images
 Automated Image Transport
 eBiz upload
 Vendor Catalog
 Product Imagery
 Attractive
 Accurate
 Multiple angles
 High resolution
 Limit accessories
 Focus on item being sold
3. Creative Images
4. Size Charts
Automating Image & Attribute Exchange
Manual Processes
 Running around the
building gathering data
 Multiple spreadsheets
 Multiple image formats
 Email attachments
 Snail mail
 DVD/CD
 FTP/Dropbox
Automate with
Standards
 GS1 Image specs
 Produce one set of images for
all Retailers
 GS1 Attribute guide
 Consistent brand
representation
 UPC Catalog
 Automated updates
 eBiz spreadsheet upload
Technical Specs, Training & Documentation
Contacts
GS1 Website
 http://www.gs1us.org/industries/apparel-generalmerchandise/workgroups/product-images-dataattributes

Option 1 - 3rd Party UPC Catalog
 GXS 800-334-2255 2, *, 4, 1
Email [email protected]
Dillard’s Landing Page: http://www.gxs.com/dillards
 InterTrade 800-873-7803 option 3
 Option 2 - eBiz Upload
 Dillard’s 501-376-5412
Bridging the Gap
with Information we Share




Home-and-Home Visits
-
Dillard’s Workshops
Industry Conferences
-
Merchant Meetings
Total Order Cycle (TOC) Reports
Shipping Options
ASN Timing & Accuracy
eBiz Vendor Report Card
What If ….? Why Not …? Challenge Dillard’s for better merchandise flow
DC Automation Improvements




Internet Fulfillment Center (store# 698)
The Beast
Sorter Upgrades
Hang Sortation
Average 2015 Cycle - 2.02 days
(trailer arrives at DC to store trailer loaded)
*DC’s Shipped 15M cartons last year!
Motor Carrier Capacity
Carriers are managing their capacity tighter
now than ever before
 Find ways to reduce loading times at origin to
not delay drivers
 We want you to ship throughout the month &
not wait until the end of the last week of every
month
 Pickups will be delayed if we do not find a
way to spread them out

TMS - What’s the Point ?
Gives us better visibility on incoming
shipments



Better information for buyers

Distribution centers can schedule needed labor

Analyze total order cycle time in order to improve
merchandise flow
Reduces transportation cost to improve
margins
We want to get Merchandise to the Sales Floor as Early as
possible to get a “Leg Up” on the Competition!
TMS Routing
 When do you enter shipments in TMS?
 Do you pick & pack orders and then enter in TMS?
 TMS carton entry can be +/- 10%
 If circumstances arise email
[email protected] even after TMS
entry and we will work with you
 Don’t expect carriers to pick up Everything
on Friday
Size Does Matter
Cube entered in TMS 3498
Compliance - How Are We Different?
 Compliance chargebacks are not a profit
center for us
 We want to work with you to make our
processing easier and less costly for both of us
 Chargebacks for ASN, UPC or EDI
compliance can be reversed if problem is
corrected
Emails From [email protected]
Late ASNs
ASN data errors
ASN carton discrepancies
Multiple ASNs received on
ship/cancel replenishment
orders
 Cross-Dock removal




*Sent to the email address listed in the PER segment of your EDI 856-ASN
DC’s are Reporting Processing Problems as
They are Occurring
 Carton Labels…placement, missing, multiple,
or will not scan
 Flimsy or missing packing materials
 Excessive packaging
 Hanger Issues…broken, flimsy, hanger bar, no
hangers
 Polybags…required for pool-stock & internet orders
We are Sharing this Information with You to Better the Process!
128 Carton Label Problems
multiple labels
label will not
scan
label placement
no label
Packaging Matters!
Hanger Issues Slow Down the Process
?
?
White Merchandise Gets Dirty
eBiz.dillards.com
Vendor Report Card



On time shipping
Fill rate
ASN & Audit %

Cross-dock %

Pay close
attention to your
ASN accuracy &
timing to ensure
you stay on
cross dock
ASN Account Evaluation Report
Helpful Hints
 Don’t change the UPC once the order is placed
 If anything is wrong with a PO, Contact your Buyer
Immediately
 Don’t accept PO changes unless you receive an EDI PO
Change (860)
 Sync start-ship dates for non-replenishment orders
 Is there a better day to receive replenishment orders?
 If you receive PO’s for goods that are no longer available communicate with your Buyer so they can Remove OP OL
 Combine PO’s - by receiving DC (Corp PO’s) or by dept/MIC
(brands)
 Can you process PO’s throughout the day?
 Do you mark with retail price?

Vendor Marking Retail Decreases “Touches” in the DC Process &
Increases Speed to Market!
Communication is Key!
 Buyer Issues
 Contact Them!
 Use Your Resources
 eBiz
 Email Notifications
 Webinar Training
 Contact Us
 [email protected]
 Start with Conference Calls
 Home and Home visits
Thank you for your Partnership!

Dillard`s

Transcription

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