GEOG Cat Global Services AM08.indd

GE
Oil & Gas
Global Services
Quality, Speed, Expertise and Innovation... Close to you
To deliver outstandin
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Quality and Speed
Expertise
Innovat
In this industry, you can’t have one without the other. Every day of downtime results
in millions of dollars in lost productivity. So when customers need a response from us,
they need it to be right – and right away. At the heart of our solutions is Lean Six Sigma.
Already proven at our plants in Florence, Oshkosh and Houston, we’ve rolled it out
into service centers in every region. Key processes that touch our customers are now
better and faster, and always improving. We’ve reduced Inquiry-to-Order time and we’re
improving overall and spare parts on-time delivery, and injecting more Lean initiatives at
the installation stage where all our processes come together.
The oil and gas industry is driven by technology – and technology is driven by people.
So we invest a lot in ours. When a GE Field Engineer (FE) arrives on site, our customer is
buying that individual’s knowledge and experience. We have highly structured training
and certification programs to ensure consistently high levels of service for all customers.
We recruit seasoned professionals and develop new talent in every region. They all
benefit from the same criteria and instructional techniques such as plant simulators and
monitoring technologies. Once in the field, they become an indispensable part of the
feedback loop for future equipment enhancements. We already have some of the best
domain experts in the business – now we’re taking this capability worldwide.
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Quality, Speed, Expertise and Innovation...
Close to you
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Innovation
Regionalization
We have increased our investment in new technology by 30% year after year, focusing
on benefits requested by our customers for increased reliability and availability, longer
equipment life, lower ambient impact and increased production. Of unique advantage,
is our ability to draw on the knowledge and resources of all GE’s other high-tech
businesses (Aviation, Water, Healthcare) and adapt them to increase productivity in
oil and gas applications. Our take on technological development is continuous and
forward-reaching – and always rooted in our customers’ needs.
Close to you for us means moving more facilities, expertise and autonomy nearer to
our customers in all key regions. We are investing in local infrastructure and economies
– creating more resources to shorten initial response times, final delivery times, and
building new training centers to develop local talent. Our regionalization initiative
also involves procuring labor and equipment from local suppliers, and working with
specialized local subcontractors to further enhance responsiveness for both planned
and unplanned activities.
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Index
4
Global Services introduction
page 5
Upgrades and modifications for your equipment
page 6
Repairs
page 8
Field services
page 9
Parts
page 9
Consulting for performance and inventory optimization
page 10
Contractual Service Agreements (CSAs)
page 11
iCenter
page 12
Pipeline solutions
page 13
Training
page 15
Quality, Speed, Expertise and Innovation...
Close to you
Global Services
Our goal is simply to deliver outstanding service for all of GE’s Oil & Gas customers throughout
the entire lifecycle of their equipment.
Global in geography
We began in 1997 with one service shop in Florence, Italy, and have grown to a dozen
dedicated Global Services centres around the world – all supported by more than 80
manufacturing, sales and service facilities across the entire Oil & Gas organization.
Global in capability
We support our customers at every stage of the technology lifecycle, and for every piece
of equipment in their operation. We continually invest in our people, tools and processes
– always striving to deliver higher performance and machine availability every step of the
way.
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Upgrades and modifications for your equipment
Operating conditions and performance requirements can change significantly over the
working life of a plant. In response, GE’s Oil & Gas business has developed over 300
conversion, modification and uprate solutions for turbines, compressors, turboexpanders,
control panels, pumps and valves to address customers’ changing needs in all applications.
Performance and financial benefits:
• Output and efficiency gains
• Improved reliability
• Increased availability
• Extended life
• Longer intervals between maintenance
• Lower maintenance costs
• Improved regulatory compliance
GE’s Oil & Gas business provides a full range of upgrades, from a single machine
modernization to full plant debottlenecking, including compressor station and balance
of plant.
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Quality, Speed, Expertise and Innovation...
Close to you
Increase performance
& efficiency
chine
nd balance
Improve your plant metrics
Optimized maintenance
Our OEM expertise enables you to optimize maintenance strategies and costs, extend
the life of your equipment and plant, extend the time between maintenance, and
increase the unit availability and reliability – quickly and effectively. No other service
supplier knows GE equipment as well as our engineers and technicians do. We
continually invest in new ways to enhance the performance of our products and this
results in significant business advantages for your operation.
Every decision draws on engineering experience and the quantitative data and knowledge
from statistical analysis gained through the ongoing monitoring and maintenance of more
than 500 GE units currently operating worldwide. We offer industry best practices for your
plant. No other company can provide this level of expertise for your GE equipment.
Beyond routine repairs and maintenance, we have extensive experience in managing
maintenance of the whole plant. We expertly coordinate repairs involving large
numbers of your staff working in concert with our specialized engineering department.
Spotlights
Gas re-injection and gas lift
GE can increase turbomachinery
efficiency up to 5-6%, power output
up to 15% and gas flow up to 80%
through centrifugal compressor and
gas turbine uprates.
LNG
According to customer calculations,
GE’s technologies and patented
maintenance methods enable output
increases equivalent to one full year of
extra production over a 20-year cycle.
Pipeline
Operating cost savings up to 10%,
along with efficiency and compression
station flow increases, can be achieved
through tailored combinations of
turbocompression upgrades and
pipeline integrity services.
Processing
Significant production increases can
be achieved with GE’s debottlenecking
services – modifying parts instead of
replacing units. Customized solutions
such as replacing compressor internal
parts, modifying stages and sealing
systems, will have little impact on the
plant layout or capital expenditures.
7
Expert field services & repairs
for GE Oil & Gas equipment
Field services
Repairs
Highly qualified, well-planned maintenance is fundamental in order to get consistently
high performance and long life from your machinery. GE’s expert teams can be quickly
mobilized to deliver the highest quality service anywhere in the world. We provide expert
service for all GE products, including: heavy-duty and aeroderivative machinery, gas
and steam turbines, reciprocating and centrifugal compressors, and Speedtronic
control panels.
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We invest significant resources to train, evaluate and enhance the knowledge and skills
of our people.
Our Field Engineers are also supported by the specialized resources of our Engineering
Division for more detailed analysis of field data, additional evaluation of maintenance
alternatives, and various other optimization procedures. This level of advanced
engineering support makes the difference between satisfactory and exceptional results.
It pays to inve
• Longer life o
• Cost saving
• Increased a
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Quality, Speed, Expertise and Innovation...
Close to you
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Repairs
Parts
GE’s Repair Technology Center of Excellence in Florence is constantly developing new
and more advanced repair techniques for oil and gas applications. We employ the
latest innovations including Advanced Welding & Brazing, ACR Cleaning and Advanced
Metallurgy to ensure the highest quality restoration of parts available in the industry.
We also draw on the diverse technologies and methods from across the entire GE
organization, resulting in repair solutions that help customers reduce costs and
downtime by considerably extending the life of components in high-wear conditions.
All workshops in our global network use the same innovative technologies and high
standards. No matter where your site is located, you will never have to compromise
repair quality.
Using genuine GE parts is a best-maintenance practice and key factor in protecting and
improving the availability and reliability of your GE rotating and static equipment over
the entire lifecycle. Other parts available in the market are not comparable to GE’s OEM
parts, because ours are not just designed to replace current parts - but often to enhance
machine performance. We guarantee superb quality and always incorporate the most
advanced materials, innovative metallurgical techniques, and aeroderivative designs
developed at the GE Global Research Center.
It pays to invest in OEM repairs:
• Longer life of your equipment and components
• Cost savings through complete recovery of existing components
Parts services include:
• e-Catalog for easy 24/7 online part identification and request for quotation
• Inventory management for spare, interchangeable and obsolete parts
• Spare parts optimizing services
• Lifecycle optimization for your equipment
• Increased availability and reliability of your equipment
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Increasing your plant
availability and reliability
10
Consulting for maintenance and performance optimization
Contrac
Our consultative services leverage the industry’s widest knowledge base. Statistical data
analysis and technical advisory work covers nearly 11,000 turbines and compressors
industry-wide. Based on these data our experts will be able to develop a new maintenance
policy customized to your operating conditions and statistical analysis based on the
performance of machines under similar situations. After this analysis our team will develop
an inventory optimization report that will help you achieve greater reliability, availability
and cost management for your plant.
GE’s CSAs give
advancement
maintain your
responsibilitie
significant cos
GE’s processes have achieved exceptional results:
• Reliability values greater than 99.5%
• Availability levels potentially topping 98%
• Plant maintenance strategy
• Tailored plant maintenance and asset optimization
Quality, Speed, Expertise and Innovation...
Close to you
Contractual Service Agreements (CSAs)
GE’s CSAs give you a guaranteed service level and access to the latest technological
advancements and expertise – without the financial risk or overhead costs required to
maintain your own facilities and resources. By combining various plant maintenance
responsibilities under a single-source relationship with GE, you will also achieve
significant cost and time savings thanks to the elimination of coordination redundancies.
We offer different levels of Contractual Service Agreements:
Care
• Includes full inspection and maintenance
services for all your equipment to ensure
negotiated performance levels are sustained
for the duration of the agreement
Pro-tech
• Pro-tech draws on all of our advanced
monitoring and diagnostic technologies,
through on-site installations as well as the
extensive resources and personnel of
our iCenter in Florence
• Minimizes downtime by proactively identifying
and avoiding machine under-performance issues.
Excel
• Takes contractual service to a whole new level,
combining our comprehensive maintenance
services with periodic equipment updates –
so that your plant is always on the leading edge
of technology
• This approach minimizes our customers’ risk by
building on our industry-proven technologies
– making incremental design changes to
achieve substantial performance and efficiency
gains in the field
By tailoring service levels to meet specific
operating conditions and business objectives, we
have helped customers achieve maintenance cost
reductions of up to 20%.
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Partners for
performance
Deficient resistance values were also recognized
by RM&D before they were evident on-site
Our RM&D team identified dangerous temperature
fluctuations that would have eluded the machine’s
alarm limit
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iCenter
Pipeline
GE’s iCenter in Florence, Italy, is the central command post for all our remote
monitoring, diagnostic and prognostic services. It is equipped with a full range of
precision analytical systems for oil and gas operations. iCenter is continuously online
with our advanced instrumentation installed at customer sites around the world. Data
is transmitted from client plants and machines for real-time monitoring and expert
analysis by our technical team.
GE’s PII Pipelin
experience es
pipeline – and
efficiency, upg
The level of information available through iCenter enables us not only to monitor
current machine performance, but to accurately predict future performance. We
can identify when efficiency will decrease, when emissions will rise, when vibrations
will be outside desired parameters, etc. - and we can take appropriate measures in
conjunction with your on-site staff to keep the plant running smoothly - and maximize
the value of your assets.
Remote iCenter services include:
• Remote Monitoring & Diagnostics of turbomachinery and balance of plant equipment
• Troubleshooting assistance
• Remote tuning of Dry Low NOX (DLN) and K-ONE variable geometry systems, and Dry
Low Emissions (DLE) multi-burner combustion systems
Integrity serv
• ThreatScan
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• Mapping an
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Quality, Speed, Expertise and Innovation...
Close to you
Pipeline solutions
GE’s PII Pipeline Solutions business offers the advanced technologies, skills and field
experience essential for a confident assessment of the present and future condition of a
pipeline – and an accurate ranking of associated risks. This helps optimize productivity,
efficiency, upgrade/rehabilitation and safety over the pipeline’s entire productive life.
Integrity services include:
• ThreatScan™ – a unique system for real-time detection and anticipation
of third-party damage.
• Inline inspection with an industry-leading fleet of metal loss and crack
detection vehicles
• Mapping and geometry inspections
• Powerful data management, analysis and sharing capabilities though our PipeView™
software suite
• Comprehensive range of integrity management and engineering services, including
RUNCOM™ corrosion growth analysis, fitness-for-purpose assessments, pipeline
modifications and other field services.
ems, and Dry
13
Sharing
our knowle
Training
High-quality training is essential for improving the skills of operating
and maintenance personnel to ensure safe operation and superior
equipment efficiency and availability. GE’s Oil & Gas business provides
training for the operation and maintenance of our complete line of
machinery and equipment. Our instructors are field-seasoned experts
who combine their understanding of theory with practical experience.
Traditional training tools are augmented with computer-based training
and interactive multimedia technology.
Courses and technical literature can be provided in a variety of
languages and are designed to meet specific customer needs, focusing
on the GE equipment installed at their sites. Training can be delivered at
our Florence Learning Center or at one of our regional training centers.
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Training prog
• Certified Op
• Customized
• Multi-custom
• reciprocatin
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Quality, Speed, Expertise and Innovation...
Close to you
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Training programs include:
• Certified Operator for Rotating Equipment (CORE) program
• Customized training, tailored to specific customer/plant requirements
• Multi-customer training, on gas and steam turbines, centrifugal and
• reciprocating compressors, and control panels
• Interactive multimedia training
ty of
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ning centers.
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GE Oil & Gas
Headquarters
Nuovo Pignone S.p.A.
Via Felice Matteucci 2
50127 Florence Italy
T +39 055 423 211
F +39 055 423 2800
[email protected]
For complete contact information,
please refer to our website.
www.geoilandgas.com
The information contained herein is general in
nature and is not intended for specific construction,
installation or application purposes. GE reserves
the right to make changes in specifications or
add improvements at anytime without notice or
obligation.
©2008 General Electric Company
All Rights Reserved
GE imagination at work
GEOG_Global_Services_A4_011608