Our UK and international parcel services and prices

Transcription

Our UK and
international
parcel services
and prices
It’s easy to send with
Parcelforce Worldwide
when you use our express,
priority or value services
Effective from 30th March 2015
Depot counter guide
Join Rewards 4U
for special discounts
and offers
See back cover for details
Across the nation,
around the world
Your parcel checklist
1
2
Choose your service
from our range of
delivery speeds,
levels of tracking,
inclusive compensation
and guarantees.
5
It’s never been easier to arrange a
UK or international parcel delivery
with Parcelforce Worldwide. You can
access our full range of services at
54 depots around the UK.
To give you the flexibility and
convenience you need our
Parcelforce Worldwide depots
are open from 8.00am-7.00pm
Monday to Friday and from
8.00am-1.00pm on Saturday.
You can also send a parcel at your
local Post Office® – with over 10,500
branches you’ll find one within a mile
of most homes across the nation, or
book a collection by phone or online
at parcelforce.com
2
Contents
Your parcel checklist..............................3
UK and international
summary............................................. 4-5
UK services......................................... 6-7
International services....................8-11
Pricing information...................... 12-16
Check that we can carry your parcel.
Please read the prohibitions and restrictions
guidelines before packaging a parcel.
These can be found at
parcelforce.com/retailprohibitions
and parcelforce.com/sanctions
4
Read our packaging
guidelines to make sure
that your parcel is
packaged securely for
its journey. These can be
found on page 17.
6
Choose an appropriate
level of compensation
for loss/damage for the
value of your parcel. Not
all items are covered by
our compensation cover.
7
Write your details
including sender’s name,
address, postcode and
phone number on the
reverse of the parcel.
Write the recipient’s
details on the largest
side with your barcoded
service label (provided
at the counter).
3
Check the delivery
time and size and
weight limits for
your destination.
8
Sign your receipt
to accept the
Conditions of Carriage.
Keep this safe until your
parcel has been delivered.
Parcel and packaging
guidelines.............................................. 17
Prohibitions, restrictions
and sanctions.................................18-21
Compensation
and refunds.....................................22-23
10
9
Join Rewards 4U and access a range
of special discounts and offers.
See back cover for more details.
Track your parcel’s
journey on
parcelforce.com/track
(where available).
For more information visit parcelforce.com | Join Rewards 4U - see back cover for details.
3
Select a UK or
international
parcel service
Our Guaranteed* services are ideal when you need to be
absolutely sure your parcel will arrive at its destination when it has
to be there, or if you’re sending valuable items. And our Standard
services provide the perfect solution for non-urgent items.
Sending a parcel in the UK
Available services
Guaranteed*
Timed next day and
2 day delivery
express9
express10
expressAM
express24
express48
express48large
What’s included
•Full tracking
•Choice of 9am, 10am,
12 noon, 1pm, 24 hour or
48 hour delivery times
•Proof of delivery
with signature
•Includes compensation.
Sending an International parcel
Available services
Guaranteed*
Next day or from
3 day delivery
What’s included
globalexpress
irelandexpress
globalpriority
•Guaranteed delivery from
next working day with
globalexpress and
irelandexpress
•Delivery from 3 working
days with globalpriority
•Full tracking and signature
on delivery
•Includes compensation.
globalvalue
• Delivery from
4 working days
Standard
Great value delivery
Parcelforce Worldwide guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late
delivery in line with our UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection. On time
delivery or your money back.
*
4
5
Need a delivery in the
UK from next day?
Our range of guaranteed* UK express services offers great
value for money, with a choice of convenient delivery times to
suit your needs. Ideal for small businesses, eBay sellers, students
and anyone who needs a parcel delivered fast.
Our UK express
services at a glance
express9 from £39.48
delivery next working day by 9am‡
What’s included with our UK express services?
All of the following features are included with our UK express
services. For added peace of mind you can track your parcel
to its final destination.
Fully tracked
Size
Tracked from when your parcel is
collected to when it’s delivered at
parcelforce.com/track
express9, 10, AM, 24, 48 – maximum length
of 1.5m and 3m length/girth combined
express48large – maximum length of 2.5m
and 5m length/girth combined.
Signature on delivery
Saturday delivery
Signed electronically, with signature
available online typically within 8 minutes
of delivery at parcelforce.com/track
Saturday delivery is available
for an additional charge of £9.00.
Generous weight limit
Compensation
Individual parcels can weigh up to 30kg.
For your peace of mind, cover for loss
or damage is included in the price – up
to £200 for express9, 10 and AM and
up to £100 for express24, 48 and
express48large. Additional cover can
be purchased up to £2500.
delivery next working day by 10am‡
expressAM from £19.49
delivery next working day by 12 noon‡
delivery next working day by close of business‡ **
delivery within 2 working days by close of business‡ **
express48large from £29.99
delivery within 2 working days by close of business‡ **
Deliveries
‡Extended delivery times exist for outlying areas. Please visit parcelforce.com for further information.
Deliveries are usually made between 7am - 5.30pm Monday-Friday and between 7am-1pm at the
weekend‡. For weekend deliveries please see page 13.
*Guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late delivery
in line with our UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection.
6
**Deliveries are usually made between 7am-5.30pm Monday-Friday unless a Saturday delivery has been requested.
7
Need an international
delivery from next day?
Our international express services
offer a great balance of speed and
price with guaranteed* delivery.
So whether it’s an overnight parcel
to New York or a package to Australia
next week, we’ve got it covered.
And our value services offer great
value delivery when time is on your side.
Our international
express services
at a glance
Our value services
at a glance
globalexpress from £43.02
globalvalue from £9.65
with delivery from next working day to the
USA, Canada and Europe. From 2 working
days for the rest of the world‡
with delivery from 4 working days worldwide,
with up to £100 cover for loss or damage
included in the price‡ ◊
globalpriority from £29.65
globaleconomy from £24.45
with delivery from 3 working days to Europe
and major destinations worldwide‡
with delivery from 28 working days worldwide
(not available to European destinations)‡ ◊
irelandexpress from £16.49
for an overnight service available from
selected branches in Northern Ireland
to the Republic of Ireland‡
‡Weight and size limits may vary by destination. Full details can be found at parcelforce.com/countries
What’s included with our international express services?
All of the following features are included with our
globalexpress, globalpriority and irelandexpress
services. Please check the weight and size of your
parcel before sending it. For added peace of mind
you can track your parcel to its final destination.
Fully tracked
Size
Tracked from when your parcel is collected
to when it’s delivered, for all destinations
with globalexpress and irelandexpress
and major destinations worldwide with
globalpriority at parcelforce.com/track
Maximum length of 1.5m
and 3m length/girth combined.
Visit parcelforce.com/countries
for specific country limits.
Signature on delivery
Confirmed delivery dates
Named confirmation online for all
destinations with globalexpress and
major destinations worldwide with
globalpriority. Named confirmation
online available for irelandexpress.
For globalpriority to Australia, China,
Hong Kong, Japan, South Korea and USA.
Generous weight limit
Compensation
Individual parcels can weigh up to 30kg .
Visit parcelforce.com/countries
for specific country limits.
‡
For your peace of mind, cover for loss
or damage is included in the price –
up to £200 for globalexpress and
irelandexpress and up to £100 for
globalpriority. Additional cover can
be purchased up to the value of £2500.
Additional cover for globalvalue can be
purchased up to the value of £500.
*Guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late delivery
8
in line with our UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection.
◊globalvalue and globaleconomy are only available at a Parcelforce Worldwide Depot or a Post Office® branch.
9
How quickly will it get there?
International export licences
Our international delivery speeds
are based on the delivery of parcels
(excluding customs clearance time)
to major cities and towns.
Make sure you complete the correct
export documents. For more
information visit parcelforce.com
and search ‘export documents’.
i Outer suburbs and other outlying areas may
take a little longer, so different delivery times
may apply. When sending taxable merchandise,
we suggest that you allow a further day for
customs clearance, although this will vary
by country.
International services
information
Delivery information for overseas
destinations – local practice means
that sometimes parcels are delivered
to a local post office in the destination
country.
Items addressed to PO Boxes –
we cannot always accept items
addressed to PO Boxes. You cannot
send any parcels addressed to a
PO Box on our globalexpress service.
Customs Packs – fully complete and
sign a customs pack for all destinations
worldwide for globalexpress. For our
other international services, complete
a customs pack for destinations
outside the EU only. This must include
details of the contents, value and
weight of your parcel plus contact
details for the sender and recipient.
Items requiring Parcelforce Worldwide
to obtain any special licence or
permit for transportation, importation
or exportation; or consignments with
a declared value for customs in excess
of that permitted for the particular
destination should not be sent on any
international service.
Receiving a parcel
from outside the EU
Clearance fees, duties and taxes
If a parcel is received from outside
the EU addressed to you, Parcelforce
Worldwide will clear the goods through
HM Revenue & Customs (HMRC). You
will be required to pay all the relevant
import duty, excise duty and VAT
(as determined by HMRC), together
with the clearance fee, details of
which will be sent to you by letter.
Importing a
parcel to the UK
British Forces Post Office
(BFPO)
If you are importing a parcel to the UK,
we will make a charge if we have to hold
your parcel while customs process it.
To avoid incurring high storage
charges, please respond promptly
to any customs queries. All parcels
valued at over £2000 are placed in
secure storage until completion of
HM Revenue & Customs formalities.
Available at all Post Office® branches, you can
send parcels to HM Forces personnel using
BFPO numbers (with the name, rank, sub-unit
and unit). No country or postcode should be
included in the address.
The import of some goods into the
UK requires a licence, which you will
need to obtain. Details about import
controls can be found at:
www.gov.uk/government/publications/
do-i-need-an-import-licence
As all duties and taxes are raised by
HMRC, we cannot answer any queries.
If you have any queries relating to
customs, taxes or duties raised by
HMRC, please contact HMRC direct
at www.hmrc.gov.uk and search
Notice 143 (A guide for international
post users).
To make things easier, you can pay by
credit or debit card at parcelforce.com
or over the phone.
More information on fees
Our clearance and storage fees do
vary. For up to date information,
visit parcelforce.com
Once payment is received, you will
be able to select how and when you
would like your parcel delivered.
If you have a general query about
import duties and taxes, contact
HMRC on 0300 200 3700.
Standard maximum length is 1.05m and
maximum length and girth combined is 2m.
Premium* maximum length is 1.5m and
maximum length and girth combined is 3m.
Maximum weight of 30kg, except HM Ships
(BFPO200-499) where the maximum weight
is 11kg and some operations which are
restricted to 2kg. International prohibitions apply.
Further information can be found at
www.gov.uk/british-forces-post-office-services
What about documentation?
A Parcelforce Worldwide BFPO service label must
be attached and a customs pack fullycompleted.
The parcel should include:
• Service number, rank and name of individual
• Unit or Regiment
• Operation name (if applicable)
• BFPO number
If the parcel you are sending is for a dependant
of the HM Forces employee, the parcel must
be addressed C/O (‘care of’) the name of the
serving Forces employee. If the parcel is for
an entitled civil servant (an MOD employee
or teacher for example) the parcel must be
addressed to that person.
What if the person I am sending
to changes units?
No problem. Once you have sent the parcel,
BFPO will automatically re-direct it to the new
unit, at no extra cost. However we cannot give a
guaranteed** delivery speed on these services.
For more information visit:
www.gov.uk/british-forces-post-office-services
Full details on each country and the international services available can be found on parcelforce.com or ask at the counter. *Premium maximum size has limited avail ability. Please check www.gov.uk/british-forces-post-office-services for full details.
**Guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late delivery in line with our UK or International Con ditions of Carriage for Retail Services. Delivery time begins from date of collection.
10
11
Need a price?
We divide the world into 12 zones. To find a
price, simply check which zone you’re sending
to and choose the delivery service you require.
UK prices
International prices
Parcelforce Worldwide’s range of
delivery speeds gives you a choice
based on the urgency of your
despatch. The table on page 14
shows the cost of each
Parcelforce Worldwide UK service.
When you’ve chosen a service for your
parcel, the tables on pages 14-16 will
show you the price of delivery for the
country you are sending to. When
calculating the price of a parcel,
please round up to the next half kg.
Weekend delivery
For Parcelforce Worldwide UK services,
Saturday delivery is available for an
additional charge of £9.00.
UK zones
Sending more
than one parcel
to the same
UK address?
Sending more
than one parcel
to the same
overseas address?**
Ask about our competitive consignment rates at the counter.
(A maximum of 15 parcels can be sent per consignment).
i For example
Two parcels weighing 2kg and 4kg
with a total weight of 6kg being sent
by express24 to the same UK address
would cost £33.97. If they were sent
together it would cost £20.90,
saving you £13.07!
12
i F
or example
Two parcels weighing 1kg and 2kg with
a total weight of 3kg being sent by
globalexpress to the same overseas
address in Germany would cost £102.72.
If they were sent together it would cost
£63.18, so you would save £39.54!
‡E
xtended delivery times exist for outlying areas. Please visit parcelforce.com for further information.
** P
lease note the Channel Islands are classed as international destinations.
i For example, if you’re sending a 9.7kg parcel by
globalpriority to the Channel Islands, the cost
will be £43.40, the price for 10kg.
International deliveries are made
during standard business hours, which
may vary from country to country.
Listed below are the UK Zones 1-3.
Please note, there may be some
services that either cannot be offered
within certain areas, or are subject to
extended delivery times‡.
For international parcels weighing over
10kg, please ask at the counter for full
price details or visit parcelforce.com
See parcelforce.com for further
information or ask at the counter.
If your business is VAT registered
then you can recover VAT on parcel
services in the usual way. Visit
parcelforce.com/vat to find out more.
Zone 1
England, Wales and parts of Scotland
excluding the Highlands and Islands.
All prices included in this guide are
inclusive of VAT at the appropriate rate.
Zone 2
The Highlands and Islands of Scotland.
Zone 3
Northern Ireland, Isle of Man and
Isles of Scilly.
Delivery policy
We deliver to an address, not a named individual. When no-one is available to accept the item, we will
try and deliver to a neighbour or local Post Office® branch where it will be held for 16 days. A card will
be left informing the recipient of the attempted delivery and where the parcel can be collected from.
For full details see parcelforce.com
13
Zones 1-3
Zone 4
Zone 7
Zone 8
United Kingdom
Channel Islands
France, Germany & Denmark
Italy, Spain, Portugal & Greece
global
value
global
priority
global
express
global
value
global
priority
global
express
up to 0.5kg
£9.65
£29.65
£51.95
up to 1.0kg
£10.85
£30.90
£54.50
up to 0.5kg
£20.34
£35.46
£44.28
up to 1.0kg
£20.94
£37.38
£47.82
£43.90
up to 1.5kg
£12.05
£32.15
£57.05
up to 1.5kg
£21.54
£39.30
£40.63
£50.63
up to 2.0kg
£13.25
£33.40
£59.60
up to 2.0kg
£22.14
£36.01
£46.01
£56.00
up to 2.5kg
£14.20
£34.40
£62.05
up to 2.5kg
£44.14
£47.14
£57.13
£67.13
up to 3.0kg
£15.15
£35.40
£64.50
£43.78
£48.28
£51.28
£61.27
£71.27
up to 3.5kg
£16.10
£36.40
£1.50
£1.50
£1.50
£1.50
£1.50
up to 4.0kg
£17.05
up to 4.5kg
express
48
24
AM
10
9
up to 2kg
£11.99
£16.49
£19.49
£29.48
£39.48
up to 5kg
£12.98
£17.48
£20.48
£30.48
£40.48
up to 10kg
£16.40
£20.90
£23.90
£33.90
up to 15kg
£23.14
£27.64
£30.64
up to 20kg
£28.51
£33.01
up to 25kg
£39.64
up to 30kg
per extra kg
express48large
global
value
global
priority
global
express
up to 0.5kg
£25.62
£38.52
£47.58
up to 1.0kg
£27.90
£40.62
£51.36
£51.36
up to 1.5kg
£30.18
£42.72
£55.14
£41.22
£54.90
up to 2.0kg
£32.46
£44.82
£58.92
£24.66
£43.32
£59.04
up to 2.5kg
£34.44
£47.10
£61.98
up to 3.0kg
£27.18
£45.42
£63.18
up to 3.0kg
£36.42
£49.38
£65.04
£66.95
up to 3.5kg
£29.70
£47.52
£67.32
up to 3.5kg
£38.40
£51.66
£68.10
£37.40
£69.40
up to 4.0kg
£32.22
£49.62
£71.46
up to 4.0kg
£40.38
£53.94
£71.16
£18.00
£38.40
£71.85
up to 4.5kg
£34.74
£51.72
£75.60
up to 4.5kg
£42.36
£56.22
£74.22
up to 5.0kg
£18.95
£39.40
£74.30
up to 5.0kg
£37.26
£53.82
£79.74
up to 5.0kg
£44.34
£58.50
£77.28
up to 2kg
£29.99
up to 5.5kg
£19.35
£39.80
£77.05
up to 5.5kg
£39.24
£55.32
£82.86
up to 5.5kg
£45.90
£60.36
£80.34
up to 5kg
£30.98
up to 6.0kg
£19.75
£40.20
£79.80
up to 6.0kg
£41.22
£56.82
£85.98
up to 6.0kg
£47.46
£62.22
£83.40
up to 10kg
£34.40
up to 6.5kg
£20.15
£40.60
£82.55
up to 6.5kg
£43.20
£58.32
£89.10
up to 6.5kg
£49.02
£64.08
£86.46
up to 15kg
£41.14
up to 7.0kg
£20.55
£41.00
£85.30
up to 7.0kg
£45.18
£59.82
£92.22
up to 7.0kg
£50.58
£65.94
£89.52
up to 20kg
£46.51
up to 7.5kg
£20.95
£41.40
£88.05
up to 7.5kg
£47.16
£61.32
£95.34
up to 7.5kg
£52.14
£67.80
£92.58
up to 25kg
£57.64
up to 8.0kg
£21.35
£41.80
£90.80
up to 8.0kg
£49.14
£62.82
£98.46
up to 8.0kg
£53.70
£69.66
£95.64
up to 30kg
£61.78
up to 8.5kg
£21.75
£42.20
£93.55
up to 8.5kg
£51.12
£64.32
£101.58
up to 8.5kg
£55.26
£71.52
£98.70
per extra kg
£1.50
up to 9.0kg
£22.15
£42.60
£96.30
up to 9.0kg
£53.10
£65.82
£104.70
up to 9.0kg
£56.82
£73.38
£101.76
up to 9.5kg
£22.55
£43.00
£99.05
up to 9.5kg
£55.08
£67.32
£107.82
up to 9.5kg
£58.38
£75.24
£104.82
up to 10kg
£22.95
£43.40
£101.80
up to 10kg
£57.06
£68.82
£110.94
up to 10kg
£59.94
£77.10
£107.88
Please note express48large is only available at a Parcelforce Worldwide
Depot or parcelforce.com. globalvalue and globaleconomy are only
available at a Parcelforce Worldwide Depot or a Post Office® branch.
Channel Islands are classified as international destinations.
Zone 5
Zone 6
Zone 9
Zone 10
Republic of Ireland
Belgium, Netherlands, Luxembourg
Rest of Europe
USA & Canada
ireland
express
global
value
global
priority
global
express
global
value
global
priority
global
express
global
priority
global
express
global
economy
global
value
global
priority
global
express
£52.00
up to 0.5kg
£16.49
£16.68
£30.48
£47.46
up to 0.5kg
£22.44
£33.84
£43.02
up to 0.5kg
£26.82
£41.76
£51.96
up to 0.5kg
£24.45
£27.40
£44.35
up to 1.0kg
£16.49
£16.49
£19.08
£33.00
£49.92
up to 1.0kg
£24.72
£36.12
£47.04
up to 1.0kg
£30.06
£44.94
£56.58
up to 1.0kg
£26.95
£29.90
£46.85
£56.95
£21.48
£35.52
£52.38
up to 1.5kg
£27.00
£38.40
£51.06
up to 1.5kg
£33.30
£48.12
£61.20
up to 1.5kg
£29.45
£32.40
£49.35
£61.90
£16.49
£17.48
£23.88
£38.04
£54.84
up to 2.0kg
£29.28
£40.68
£55.08
up to 2.0kg
£36.54
£51.30
£65.82
up to 2.0kg
£31.95
£34.90
£51.85
£66.85
£26.28
£40.56
£58.50
up to 2.5kg
£31.44
£42.90
£58.38
up to 2.5kg
£39.18
£54.00
£73.20
up to 2.5kg
£38.30
£41.25
£58.25
£70.80
£28.68
£43.08
£62.16
up to 3.0kg
£33.60
£45.12
£61.68
up to 3.0kg
£41.82
£56.70
£80.58
up to 3.0kg
£44.65
£47.60
£64.65
£74.75
up to 1.5kg
up to 2.0kg
up to 2.5kg
up to 3.0kg
up to 3.5kg
up to 4.0kg
up to 4.5kg
up to 5.0kg
up to 5.5kg
up to 6.0kg
up to 6.5kg
up to 7.0kg
up to 7.5kg
up to 8.0kg
up to 8.5kg
£17.48
£17.48
£17.48
£17.48
£17.48
£20.90
£31.08
£45.60
£65.82
up to 3.5kg
£35.76
£47.34
£64.98
up to 3.5kg
£44.46
£59.40
£87.96
up to 3.5kg
£51.00
£53.95
£71.05
£78.70
£33.48
£48.12
£69.48
up to 4.0kg
£37.92
£49.56
£68.28
up to 4.0kg
£47.10
£62.10
£95.34
up to 4.0kg
£57.35
£60.30
£77.45
£82.65
£35.88
£50.64
£73.14
up to 4.5kg
£40.08
£51.78
£71.58
up to 4.5kg
£49.74
£64.80
£102.72
up to 4.5kg
£63.70
£66.65
£83.85
£86.60
£38.28
£53.16
£76.80
up to 5.0kg
£42.24
£54.00
£74.88
up to 5.0kg
£52.38
£67.50
£110.10
up to 5.0kg
£70.05
£73.00
£90.25
£90.55
£39.30
£54.24
£78.48
up to 5.5kg
£43.20
£54.96
£76.92
up to 5.5kg
£54.60
£69.78
£115.08
up to 5.5kg
£73.70
£76.65
£93.95
£94.75
£20.90
£20.90
£40.32
£55.32
£80.16
up to 6.0kg
£44.16
£55.92
£78.96
up to 6.0kg
£56.82
£72.06
£120.06
up to 6.0kg
£77.35
£80.30
£97.65
£98.95
£41.34
£56.40
£81.84
up to 6.5kg
£45.12
£56.88
£81.00
up to 6.5kg
£59.04
£74.34
£125.04
up to 6.5kg
£81.00
£83.95
£101.35
£103.15
£20.90
£20.90
£42.36
£57.48
£83.52
up to 7.0kg
£46.08
£57.84
£83.04
up to 7.0kg
£61.26
£76.62
£130.02
up to 7.0kg
£84.65
£87.60
£105.05
£107.35
£43.38
£58.56
£85.20
up to 7.5kg
£47.04
£58.80
£85.08
up to 7.5kg
£63.48
£78.90
£135.00
up to 7.5kg
£88.30
£91.25
£108.75
£111.55
£44.40
£59.64
£86.88
up to 8.0kg
£48.00
£59.76
£87.12
up to 8.0kg
£65.70
£81.18
£139.98
up to 8.0kg
£91.95
£94.90
£112.45
£115.75
£45.42
£60.72
£88.56
up to 8.5kg
£48.96
£60.72
£89.16
up to 8.5kg
£67.92
£83.46
£144.96
up to 8.5kg
£95.60
£98.55
£116.15
£119.95
£20.90
£20.90
£46.44
£61.80
£90.24
up to 9.0kg
£49.92
£61.68
£91.20
up to 9.0kg
£70.14
£85.74
£149.94
up to 9.0kg
£99.25
£102.20
£119.85
£124.15
up to 9.5kg
£20.90
£20.90
£47.46
£62.88
£91.92
up to 9.5kg
£50.88
£62.64
£93.24
up to 9.5kg
£72.36
£88.02
£154.92
up to 9.5kg
£102.90
£105.85
£123.55
£128.35
up to 10kg
£20.90
£48.48
£63.96
£93.60
up to 10kg
£51.84
£63.60
£95.28
up to 10kg
£74.58
£90.30
£159.90
up to 10kg
£106.55
£109.50
£127.25
£132.55
up to 9.0kg
All prices included in this guide are inclusive of VAT at the appropriate rate.
14
global
value
Price per extra 0.5kg up to 30kg available on request. Weight and size limits may vary by destination. Please ask at the counter for further details.
15
Zone 11
Zone 12
Far East & Australasia
global
economy
global
value
Rest of the World
global
priority
global
express
global
economy
global
value
global
priority
global
express
up to 0.5kg
£31.50
£34.20
£47.00
£63.05
up to 0.5kg
£33.00
£35.35
£59.55
£71.95
up to 1.0kg
£37.65
£40.35
£52.90
£69.55
up to 1.0kg
£40.05
£42.40
£66.40
£80.60
up to 1.5kg
£43.80
£46.50
£58.80
£76.05
up to 1.5kg
£47.10
£49.45
£73.25
£89.25
Packaging
Labelling of goods (luggage)
Labels glued on to luggage items often
become detached. Make sure you attach the
label by using a clear plastic envelope and attach
this envelope to a handle or strap on the item
using a bag tie.
up to 2.0kg
£49.95
£52.65
£64.70
£82.55
up to 2.0kg
£54.15
£56.50
£80.10
£97.90
up to 2.5kg
£55.95
£58.65
£70.60
£88.20
up to 2.5kg
£61.20
£63.55
£86.90
£105.90
It’s really important that you package your items
well, to keep them safe on their journey.
up to 3.0kg
£61.95
£64.65
£76.50
£93.85
up to 3.0kg
£68.25
£70.60
£93.70
£113.90
Wrapping your items
up to 3.5kg
£67.95
£70.65
£82.40
£99.50
up to 3.5kg
£75.30
£77.65
£100.50
£121.90
up to 4.0kg
£73.95
£76.65
£88.30
£105.15
up to 4.0kg
£82.35
£84.70
£107.30
£129.90
up to 4.5kg
£79.95
£82.65
£94.20
£110.80
up to 4.5kg
£89.40
£91.75
£114.10
£137.90
up to 5.0kg
£85.95
£88.65
£100.10
£116.45
up to 5.0kg
£96.45
£98.80
£120.90
£145.90
up to 5.5kg
£90.45
£93.15
£104.60
£121.10
up to 5.5kg
£102.85
£105.20
£127.00
£152.10
up to 6.0kg
£94.95
£97.65
£109.10
£125.75
up to 6.0kg
£109.25
£111.60
£133.10
£158.30
up to 6.5kg
£99.45
£102.15
£113.60
£130.40
up to 6.5kg
£115.65
£118.00
£139.20
£164.50
up to 7.0kg
£103.95
£106.65
£118.10
£135.05
up to 7.0kg
£122.05
£124.40
£145.30
£170.70
up to 7.5kg
£108.45
£111.15
£122.60
£139.70
up to 7.5kg
£128.45
£130.80
£151.40
£176.90
Place your items in a rigid cardboard box with
sufficient protective internal packaging such
as polystyrene chips, polythene foam, bubble
wrap or crumpled paper to prevent movement
in transit. Multiple items within a parcel should
not be touching. Please see our detailed
advice for fragile, large or perishable items at
parcelforce.com. This includes electricals,
musical instruments, bicycles, car parts, china,
glass, foodstuffs and flowers.
up to 8.0kg
£112.95
£115.65
£127.10
£144.35
up to 8.0kg
£134.85
£137.20
£157.50
£183.10
up to 8.5kg
£117.45
£120.15
£131.60
£149.00
up to 8.5kg
£141.25
£143.60
£163.60
£189.30
up to 9.0kg
£121.95
£124.65
£136.10
£153.65
up to 9.0kg
£147.65
£150.00
£169.70
£195.50
up to 9.5kg
£126.45
£129.15
£140.60
£158.30
up to 9.5kg
£154.05
£156.40
£175.80
£201.70
up to 10kg
£130.95
£133.65
£145.10
£162.95
up to 10kg
£160.45
£162.80
£181.90
£207.90
Price per extra 0.5kg up to 30kg available upon request. Weight and size limits may vary by destination. Ask at the counter for further details.
HM Forces: Worldwide
Weight up to (kgs)
2
5
10
15
20
25
30
Price (£)
£8.90
£11.45
£13.30
£19.15
£23.50
£33.85
£37.05
Compensation rates available for loss or damage
Services
Maximum inclusive
compensation
express9, 10, AM
£200
express24
£100
Additional
compensation
available
£1.80
for the first additional
£100 cover
Refunds for delay
Maximum
total cover
Refund if not delivered on or before
the stated delivery day, or later than
the stated delivery time
£2500
100%
£2500
50%
£2500
25%
express48
express48large
£100
BFPO – Worldwide
£100
globalexpress
£200
irelandexpress
£200
globalpriority
£100
globalvalue
£100
£500
N/A
globaleconomy
N/A
N/A
N/A
£4.50
for every subsequent
£100 cover
N/A
£2500
N/A
£2500
100%
£2500
100%
£2500
25%
Surcharges – redelivery charges for UK items returned to the depot
Redelivery to the
same address
Collect from
Parcelforce depot
16
Are your contents
packaged correctly?
Free of
charge
Strong outer packaging
A corrugated cardboard box with a quality outer
wrapping is best. Make sure the outer packaging
is strong enough for the weight of the parcel.
Please note any items packed in kraft paper
cannot be sent via our globalexpress service.
Sealing the parcel
Seal the parcel well, top and bottom, with plastic
or reinforced carton tape, rather than ordinary
household tape. Never use string, plastic
strapping, shrink wrap or bubble wrap on the
outside of your parcel as they can get stuck in
our machines.
Please don’t strap boxes together. Put everything
in the same box or send separate parcels (all UK
services, globalexpress and globalpriority offer
competitive consignment pricing when several
parcels are going to the same address).
Clear, accurate addressing
Make sure the recipient’s name, address and
postcode is clearly written on the parcel. In
addition, write your own name, address,
postcode and phone number on the outside
and inside of the parcel, in case there are any
queries during transit. The phone number of
the recipient is also helpful and for globalexpress
the telephone numbers of the sender and the
recipient must be written on the customs pack.
Correctly completed documentation
Check all documentation is accurately
completed to avoid any delay in transit. Make
sure the service barcoded labels are securely
attached to the parcel and are clearly visible.
Customers sending to non-EU destinations
will need to declare the parcel contents on the
customs pack. For globalexpress this is a
requirement for all destinations.
i Find further details on choosing suitable outer
packaging material at parcelforce.com
Remember
If your goods are not packaged properly
and get damaged you will not be able to
claim compensation.
Surcharges – globalexpress
Requested delivery to a Post Office® branch
£1.00
Address correction
£6.00
Redelivery to a different address
£5.50
Returned shipments/goods
£39.00
Redelivery on a Saturday
£12.00
17
General prohibitions and restrictions
Prohibitions or restrictions may apply to goods.
Ignoring them can lead to delays, accidents or
damage to other parcels.
In common with other major delivery companies,
there are certain goods and substances that we
cannot accept and must not be sent by
customers. This is to comply with national and
international regulations governing the carriage
of mail, to protect the health, safety and wellbeing
of our employees and customers, and ensure that
parcels in transport do not present a danger to the
general public.
What are the prohibitions?
‘Dangerous goods’ are articles or substances
which are capable of posing a risk to health, safety,
property or the environment. Existing regulations
prohibit sending the majority of dangerous goods
in the mail. We also prohibit other items for legal
reasons, or where in our opinion they may be
harmful or dangerous to our customers or
employees. In addition, there are some items that
can be carried in the post but only when specific
requirements are met in relation to type of service
to be used and quantity, volume, packaging and
labelling of parcels.
We call these items restricted goods. All
restricted goods must be presented at the
counter so we can confirm you have followed
any applicable requirements prior to posting.
Different rules regarding restricted goods may
apply for international post.
You are responsible for checking whether or not
an item is prohibited or restricted. You can also
ask for a leaflet on prohibitions and restrictions
at the counter. The most up to date list of
prohibited and restricted items, including a
leaflet, can be found at
parcelforce.com/retailprohibitions and
examples of restricted and prohibited goods
are given below.
Prohibited and restricted items
Item
INT
✔
✘
Aerosols for any other purpose (including spray paints, air fresheners, etc).
✘
✘
Alcoholic beverages containing more than 70% alcohol by volume (ABV)
✘
✘
Alcoholic beverages containing more than 24% but not more than 70% alcohol by volume (ABV) (e.g. gin, rum, vodka, whisky)
Packaging guidelines: Volume must not exceed 1 litre per item. No more than two items in any one parcel. Wrap in polythene and
seal with tape. Surround with absorbent material and cushioning to prevent breakage. Mark as ‘FRAGILE’ when sending glass
bottles. Must be presented at the counter. Sender’s name and address must be visible on the parcel.
✔
✘
Alcoholic beverages containing 24% alcohol by volume (ABV) or less (e.g. beer, wine and champagne) Packaging guidelines:
Volume per item must not exceed 1 litre. Wrap in polythene and seal with tape. Surround with absorbent material and cushioning
to prevent breakage. Mark as ‘FRAGILE’ when sending glass bottles.
✔
✔
Item
UK
INT
Batteries – new wet, non-spillable (e.g. sealed lead acid batteries, absorbed glass mat and gel cell batteries) Packaging
guidelines: No more than one battery in any one parcel. Maximum weight 1.5kg. Item must be protected against short circuit (by
insulation of exposed terminals) and securely packaged. Package must be marked “NOT RESTRICTED” and “SPA67 / SP238”.
✔
✘
Biological substances (Diagnostic specimens including blood, urine, faeces and animal remains. Category B (UN3373) as
classified in the latest edition of the Technical Instructions for Safe Transport of Dangerous Goods by Air published by the
International Civil Aviation Organization (ICAO)). The total sample volume/mass in any parcel must not exceed 50ml/50g. All
biological substances must be posted in packaging that complies with Packaging Instruction 650. The total sample volume/mass
in any package shall not exceed 50ml/g.
✔
✘
Christmas Crackers
✔
✘
Clinical and medical waste (e.g. contaminated dressings, bandages and needles).
✘
✘
Controlled drugs and narcotics (such as cannabis, cocaine, heroin, LSD, opium and amyl nitrate, leaves from the Catha Edulis
plant, morphine, opium, psychotropic substances etc). Those discovered in transit will be stopped, and handed to customs or the
Police, who may take legal action against the sender and/or recipient.
✘
✘
Corrosives (including dyes, acids, corrosive paint and rust removers, caustic soda, mercury and gallium metal).
✘
✘
Counterfeit currency Counterfeit currency and counterfeit stamps are prohibited.
✘
✘
Dry Ice
✘
✘
Electronic devices sent with lithium batteries (including mobile phones, digital cameras, etc) where the battery is not
connected to the device. Packaging guidelines: The maximum number of lithium batteries allowed in each parcel is the minimum
number required to power the device plus two spares. For lithium ion/polymer batteries the Watt-hour rating must not exceed
20Wh per cell or 100Wh per battery. For lithium metal/alloy batteries the lithium content must not be more than 1g per cell or
2g per battery. The maximum net quantity of cells or batteries is 5kg per parcel. Each cell and battery must be of a type proven
to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3. Cells or batteries that are
defective or damaged are forbidden. Cells and batteries must be packed in inner packagings that completely enclose the cell or
battery and protect them from short circuit. The equipment sent with cells or batteries must be packed in strong rigid packaging
and must be secured against movement within the outer packaging and packed to prevent accidental activation.
Must be presented at the counter. Sender’s name and address must be visible on the parcel.
✔
✘
Electronic devices connected to lithium batteries (including mobile phones, digital cameras, etc) where the battery is
connected to the device.
Packaging guidelines: Each parcel must contain no more than four cells or two batteries installed in a device. For lithium ion/
polymer batteries the Watt-hour rating must not exceed 20Wh per cell or 100Wh per battery. For lithium metal/alloy batteries
the lithium content must not be more than 1g per cell or 2g per battery. The maximum net quantity of cells or batteries is 5kg
per parcel. Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and
Criteria, Part III, section 38.3. Cells or batteries that are defective or damaged are forbidden. The equipment containing cells or
batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed
to prevent accidental activation. Must be presented at the counter. Sender’s name and address must be visible on the parcel.
Country restrictions apply see parcelforce.com/countries for details.
✔
✔
Environmental waste (including used batteries and used engine oil).
✘
✘
Explosives (including fireworks, flares, blasting caps, party poppers).
✘
✘
Financial documents Any financial documents (money, banker’s drafts, cheques, dividends, bonds, securities etc.) which can
be exchanged themselves, or with any other document, for money, goods or services, cannot be sent on Parcelforce Worldwide
international services. They can be sent on a Parcelforce Worldwide UK service, but are excluded from compensation. Please refer
to page 22 for details.
✔
✘
Flammable liquids (including petroleum, lighter fluid, certain adhesives, solvent based paints, wood varnish, enamels, acetone and
all nail varnish removers).
✘
✘
Flammable solids (including magnesium, phosphorous, potassium, sodium, zinc powder and fire lighters).
✘
✘
Gases, including flammable, non-flammable, toxic and compressed gases Gases including flammable, non-flammable toxic
and compressed gases, new, used and empty gas cylinders, butane, ethane, refills for lighters, fire extinguishers and scuba tanks,
life jackets, nitrogen dioxide and carbon dioxide canisters (culinary foaming devices and soda stream).
✘
✘
Human and animal remains Human remains (including ashes) and dead animals (including preserved animal parts and skins)
are prohibited.
✘
✘
Illegal lottery tickets Tickets and related advertisements for illegal lotteries are prohibited.
Arms and ammunition All firearms, other than low-powered air weapons sent within the UK (air rifles, air guns and air pistols),
including imitations and antiques; paint-ball or toy guns; taser guns; components of firearms and all other items similar to, or
resembling, the foregoing are prohibited. All ammunition other than lead pellets and other air gun and airsoft projectiles is also
prohibited.
✘
Arms and ammunition – low powered air weapons Low-powered air weapons (air rifles, air guns and air pistols), together with
lead pellets and other airgun and airsoft projectiles, can be sent but are subject to the following conditions:
1. These items must be sent on an express48 service only
2. These items must be sent via the Post Office only
3. Enhanced compensation cover is not available.
✔
Batteries that are classified as dangerous goods and certain used batteries (including wet spillable lead acid/lead alkaline
batteries (such as car batteries), used alkaline metal, nickel metal hydride (NiMH), nickel cadmium (NiCd), zinc-air batteries, and
damaged batteries of any type).
✘
✘
✘
✘
✘
✘
Batteries, specifically new alkaline metal, nickel metal hydride (NiMH), nickel cadmium (NiCd) and zinc-air
Packaging guidelines: Must be new and sent unopened in their original retail packaging. Surround with cushioning material e.g.
bubble wrap.
Indecent, obscene or offensive articles Indecent, obscene or offensive communications, prints, photographs, books or other
articles, and packets bearing grossly offensive, indecent or obscene words, marks or designs are prohibited. Those discovered in
transit will be stopped, and handed to customs or the Police, who may take legal action against the sender and/or recipient.
✔
✔
Infectious substances and pathogens (UN2814 or UN2900) as classified in the latest edition of the Technical Instructions for
Safe Transport of Dangerous Goods by Air published by the International Civil Aviation Organization (ICAO).
✘
✘
✘
Lighters and refills containing flammable liquid or gas (including new, used and empty butane, petrol cigar and cigarette lighters).
✘
✘
Batteries, specifically new and used lithium batteries when not sent with or connected to an electronic device
18
UK
Aerosols for toiletry or medicinal purposes Aerosols for personal grooming or medicinal purposes (including deodorants, body
sprays, hair sprays, shaving and hair removal creams, medicinal aerosols for prevention or cure such as flea sprays, etc.). Packaging
guidelines: Valves must be protected to prevent inadvertent release of contents. Volume per item must not exceed 500ml. No
more than two items in any one parcel, tightly packaged. Must be presented at the counter. Sender’s name and address must be
visible on the parcel.
✘
✘
✘
19
UK
INT
Liquids over 1 litre Liquids over 1 litre (containing liquids not classified as dangerous goods). Packaging guidelines: Items must be
securely closed and placed in a leak proof liner, such as sealed polythene bag. Mark as ‘Fragile’ when sending glass bottles. Some
liquids, such as alcohol or paints, have their own additional restrictions or prohibitions. Must be sent be express48 only. Maximum
5 Litres per box or container.
✔
✘
Live creatures, insects and invertebrates Certain living creatures are accepted only if enclosed in packs constructed so
as to prevent injury to Parcelforce Worldwide staff or its agents, or damage to other packages. The following are accepted:
bees, destroyers of noxious pests and other insects sent to or from officially recognised institutions, leeches and certain
parasites, silkworms. In addition the following may be sent to destinations in Zones 1 to 3: caterpillars, earthworms, fish fry and
eggs, lugworms, maggots, mealworms, pupae and chrysalides and ragworms. To send any of the above, express9, express10,
expressAM or express24 services must be used for Zones 1 to 3. No other living creatures are acceptable. No living creatures can
be sent through the globalexpress service and to certain destinations on the globalpriority and globalvalue services. Items must
be clearly marked “URGENT - LIVING CREATURES - HANDLE WITH CARE”.
✔
✔
Matches (including safety matches).
✘
✘
✘
✘
Miscellaneous manufactured articles Goods made in foreign prisons, except those imported for a non-commercial purpose of a
kind not manufactured in the United Kingdom, or those in transit.
✘
✘
Misleading endorsements Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead
the recipient to believe that the parcel has been sent On Her Majesty’s Service.
✘
✘
Nail varnish, polish or gel Packaging guidelines: Volume per item must not exceed 30ml. No more than four items in any one
parcel. Must be placed in strong outer packaging and cushioned to prevent breakage. Must be presented at the counter. Sender’s
name and address must be visible on the parcel.
✔
✘
Oxidising materials or organic peroxides (including disinfectants, nitrates and hair dyes or colourants containing peroxide).
✘
✘
Perfumes and aftershaves (including eau de parfum and eau de toilette). Packaging guidelines: Volume per item must not exceed
150ml. No more than four items in any one parcel. Must be sent in its original retail packaging, placed in strong outer packaging and
cushioned to prevent breakage. Must be presented at the counter. Sender’s name and address must be visible on the parcel.
✔
✘
Magnetized material (with a field strength of 0.418A/metre or more at a distance of 4.6 metres from the outside of the package).
Perishable foodstuffs and articles Fresh fruit, meat, fish and other perishable articles should be able to withstand transit times of
at least 48 hours and must be sent by a guaranteed next day service as a minimum requirement within the UK. Packages must be
clearly labelled “PERISHABLE”. Packages of fish should be smoked or chilled, and sealed in vacuum packs before consignment. In all
cases they must be enclosed in adequate polystyrene containment to prevent contamination. It is the responsibility of the shipper
to package all perishable articles in such a manner that during transport within the system the contents are kept at an appropriate
temperature that is unlikely to give rise to a risk to health. Frozen water and dry ice are prohibited. Perishable articles cannot be
sent using our globalexpress, globalvalue or globaleconomy services. Certain international destinations prohibit the import
of perishable articles, including perishable and non-perishable foodstuffs. Please check individual country restrictions before
sending consignments containing perishable foodstuffs or articles (including plants, flowers, medicines, seeds and other vegetable
products intended for further processing) using our globalpriority service. For more information about service availability, or for
country-specific prohibitions, exclusions or licence requirements, please refer to parcelforce.com or ask at the counter.
✔
✔
Pesticides (e.g. weed killer and any chemical used to kill pests and insects including fly sprays).
✔
✘
✔
✘
Poisons, toxic liquids, solids and gases (including substances that are liable to cause death or injury if swallowed or inhaled or by
skin contact, including arsenic, cyanide, fluorine, rat poison).
✘
✘
Prescription medicines and drugs sent for scientific or medical purposes (non-toxic and non-flammable including asthma
inhalers). Packaging guidelines: Medicines must be securely closed and placed in a sealed polythene bag (for liquids) or a siftproof
container (for solids). Must be tightly packed in strong outer packaging and cushioned to prevent breakage. Sender’s name and
address must be visible on the parcel.
✔
✔
Radioactive materials and samples (Classified as dangerous goods such as luminous dials from aircraft).
✘
✘
Sharp objects These items may only be posted if they are packaged appropriately so that they do not present a risk to employees,
other packages or recipients.
✔
✔
Waste, dirt, filth or refuse Waste, dirt, filth or refuse (including household waste). Soil samples sent for analysis are permitted
provided they are packaged so that any leaks and spills are contained in the outer packaging.
✘
✘
Water-based paints, wood stains and enamels Volume per item should not exceed 150ml. There is no restriction on the
number of items than can be sent in each package. Wrap in polythene and seal with tape. Surround with absorbent material such
as newspaper and sufficient cushioning material to protect each item from damage. The sender’s name and return address must
be clearly visible on the outer packaging. Any item which resembles a restricted item may be subject to additional scrutiny which
may cause delays.
✔
✔
Weapons Weapons (including Section 5 firearms, CS gas and pepper sprays, flick knives, and other knives that are banned knives
under UK laws, tasers and stun guns).
✘
✘
Works of art Works of art cannot be exported to certain destinations on the globalpriority and globalvalue services. Works of art
are excluded from compensation for loss and damage with globalexpress although they can be sent using this service.
✔
✔
Plants Live plants may only be sent in accordance with the terms and conditions set out in ‘Perishable foodstuffs and articles’ above.
Please note: any items that are wet, leaking or emit an odour of any kind cannot be sent on any of our UK or international services.
20
Sanctions
Item
A number of countries and international
organisations, including the UK, the European Union
and the United Nations, impose certain restrictions,
also known as sanctions, on what you can send to
certain individuals, organisations or countries.
We cannot accept – and customers must not
send – parcels which are in breach of sanctions.
Sanctions can take many forms but are generally
aimed at preventing certain goods, services, finance
and knowledge being supplied to particular recipients.
Parcels containing certain kinds of items may be
prohibited from being sent to or from countries which
are subject to sanctions, unless you obtain a licence
from the appropriate Government department.
These countries currently include Iran, Syria, Belarus
and North Korea, although there are many others and
the list changes. Sanctions also restrict any dealings
with certain designated individuals and organisations,
wherever they are based (including the UK), for
example by sending them money or goods.
Further information about sanctions can be found at
parcelforce.com/sanctions. This website includes
links to the UK Government’s dedicated sanctions
website which will give you the up to date position
on the countries, individuals and organisations
concerned. You should check these websites
before posting.
What if I ignore the rules?
Failure to comply with Parcelforce Worldwide
prohibitions and restrictions or with sanctions
may affect your ability to claim compensation.
Posting prohibited goods or restricted goods
(where you do not comply with the relevant
terms and conditions) or items which are in
breach of sanctions, could result in prosecution.
We also list some goods which are not covered
by our inclusive compensation, and detail some
occasions where the delivery speed guarantee* does
not apply. Please remember that this section provides
a guide and should be read in conjunction with the
Parcelforce Worldwide UK or International Conditions
of Carriage for Retail Services which are available at
parcelforce.com
Please check our website for prohibitions and
restrictions parcelforce.com/retailprohibitions
and visit parcelforce.com/sanctions for more
information about sanctions.
What should I do next?
Please refer to this guide and the relevant terms and
conditions before packaging or posting any items to
ensure you meet minimum safety requirements. It
is your responsibility to check the list of prohibited
and restricted items and any applicable packaging,
volume and quantity requirements that apply prior
to posting any item so you should always check the
website at parcelforce.com/retailprohibitions
This list of prohibited and restricted items reflects
our general terms and conditions.
It is also your responsibility to ensure your items
comply with sanctions. Remember that sanctions
may apply even if your items are addressed to
individuals or organisations in the UK, if they have
been ‘designated’ by the authorities.
If you are posting to international destinations there
may be other specific items not listed here which
certain destinations will not accept, and some items
are prohibited from being sent on particular services.
The website also provides information on how to pack
your items safely parcelforce.com/packaging
If we identify a parcel containing prohibited goods
or restricted goods (where you do not comply with
the relevant terms and conditions) or which does
not comply with sanctions, Parcelforce Worldwide
may deal with that parcel as it sees fit, including but
not limited to disposing of the parcel concerned, in
whole or in part (without incurring any liability to the
customer or recipient). It shall be entitled to charge
the customer with the costs of disposal and all other
costs reasonably incurred and additionally the sum
of £20, if it chooses to return the consignment or
any part of it.
*Guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late delivery in line with our
UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection.
21
Claiming compensation or refunds
Occasionally life creates unexpected difficulties. When this happens,
our first priority is to put things right for you as quickly as we can.
Compensation for loss or damage
Compensation for loss and damage is included in the price you pay.
This ranges from £100 to £200 per parcel, depending on the service
used. No compensation is included for the globaleconomy service.
See page 16.
•F
ilm – or photographic images, including photographic negatives,
photographic chromes and photographic slides
• Enhanced compensation is available for an additional fee on most
services to a maximum of £2,500, (£500 for globalvalue). See page
16. Enhanced compensation is not available on musical instruments.
•O
ther – any items or commodities that by their inherent nature are
particularly susceptible to damage, or the market value of which is
particularly variable or difficult to ascertain are also excluded from
compensation cover.
Proper packaging is really important.
4. Perishable foodstuffs and articles:
• If your goods are not packaged properly and become damaged,
we won’t pay compensation. We often look at packaging before
deciding whether to pay a claim for damage. Please keep the parcel
and its packaging until your claim is settled. See page 17.
All perishable items, including food, eggs, cakes, plants, flowers,
seeds and medicines, may only be sent in accordance with the terms
and conditions set out under the heading “Perishable foodstuffs and
articles” in the “Restricted Goods” section of this document. In the
case of consignments for delivery in the UK which contain perishable
foodstuffs or articles, these must be sent by a guaranteed* next day
service as a minimum requirement, and be able to withstand transit
times of at least 48 hours. Claims for damage will not be accepted
where the goods have perished and the parcel was delivered
within 48 hours. Claims for damage caused by late delivery will not
be accepted where this was outside of our control. In the case of
consignments containing perishable foodstuffs or articles sent using
our international services, we will not pay compensation for loss or
delay of the consignment or damage to the items.
The lowest of the cost/sale price will be used to settle a claim
subject to the maximum compensation and allowing for wear and
tear and depreciation where appropriate. VAT will be reimbursed
in appropriate cases. Indirect or consequential loss including any
labour costs is not covered. Postage costs are not paid for
damage claims.
Compensation exclusions
Items excluded from compensation for loss and damage.
1. Dangerous, prohibited or restricted goods (where you
do not comply with the relevant terms and conditions),
or goods sent in breach of sanctions (see pages 18-21)
2. Money:
5. Items excluded from compensation for damage:
• All automotive vehicle parts and body work for example doors,
bumpers and headlights
• Money, coins, financial documents (money’s equivalent).
This includes banker’s drafts, current bank notes, currency notes or
coins, postal orders, cheques or dividend warrants, bearer securities
including share warrants, scrips or subscription certificates, bonds
or relative coupons, unfranked postage stamps or revenue stamps
(except a revenue stamp embossed or impressed on an instrument
which has been executed), coupons, vouchers, tokens, lottery tickets,
scratch cards or similar items which can be exchanged themselves or
with any other item for money, goods or services, national insurance
stamps. Out of circulation coins (not made of gold or silver) are
classed as collectables .
• Cakes of all types
• Negotiable documents
• Marble or any stone derivatives including granite
• Stamps: unobliterated postage or revenue stamps. Out of circulation
stamps are treated as collectables for compensation purposes
• All furniture – flat packed and ready built including chairs
• All tickets, including travel and events, or tickets which are
exchangeable for goods or services e.g. airline tickets.
3. Valuables:
• Antiques (objects over 100 years old)
• Articles made largely or wholly of gold, silver or other
precious metals
• Diamonds and other precious stones
• Fur (except imitation)
• Jewellery (except imitation)
• Sim cards
• Watches, including movements and other parts.
Additional items excluded from compensation when
using the globalexpress service.
• Artwork – including any work created or developed by the
application of skill, taste or creative talent for sale, display or
22
collection. This includes without limitation items such as paintings,
drawings, vases, tapestries, limited edition prints, fine art, statues,
sculptures, collector’s items, customised or personalised musical
instruments or similar items
•C
ases (including suitcases and musical instrument cases)
when used as external packaging
However, any loss of, or damage to any collectable shall be limited
to the actual price paid for the collectable and shall not exceed
Parcelforce Worldwide’s stated limits of compensation as set out
in the compensation table, subject to the customer providing
satisfactory written or printed evidence.
Claiming compensation and refunds
Refunds for late delivery
Any claims which overstate the value of the contents will be
rejected – no payment towards the value of the contents will be
made, although any relevant refund for delay payment will be made.
In making a claim all types of compensation or refund for delay you
believe relevant should be applied for.
You may claim a refund of the whole or a proportionate part of the
consignment charges if your consignment does not arrive at its
destination within the specified guaranteed* delivery (see page 16).
Refunds for delay on consignments where there is more than one
parcel are paid on a pro-rata basis.
When our delivery speed guarantee does not apply
We may, from time to time, suspend guarantees from any of the
compensation arrangements due to circumstances beyond our
control. The customer is not entitled to a refund for late delivery
in any of the following circumstances.
•T
he delivery was attempted within the service times
• The parcel(s) are returned to the sender after attempting to deliver
to the recipient. This includes the cost of postage
•T
he consignment is held up in a customs clearance process
•D
ocumentation or address is incomplete or incorrect
•T
he consignment is seized by a customs or governmental authority or
by any regulatory agencies
•T
he consignment is not in compliance with the terms and conditions
– and as a result the consignment is not accepted by the international
transportation service we have selected
•T
he consignment requires collection by the recipient
•T
he consignment is addressed to a PO Box on any UK service and
for some selected destinations on our international services –
please ask at your local Post Office® branch for details
Please keep your receipt and any relevant documentation for
each parcel you send and a receipt (or similar proof of value) for
the contents. Premiums paid for enhanced compensation are
non-refundable.
The recipient must keep all packaging and any damaged items for
inspection until the claim is resolved. The recipient may be asked
to complete a questionnaire and/or to provide photographs of the
item and the packaging. To progress any claim, any such information
requested by Parcelforce Worldwide must be provided within 21 days.
If the information requested is not received within this timescale,
Parcelforce Worldwide reserves the right to close the claim. Should
there be an error in a claim application or the supporting evidence
that results in the need to re-issue a cheque, an administration
charge of £10.00 will be deducted from the claim amount. If you ever
need to make a claim, log on to parcelforce.com or collect a claim
form from the counter.
If claims for loss or disputed delivery are made, the recipient may be
asked to affirm that the item was not delivered and its value
(if known).
All UK claims must be received within 30 days of despatch.
International claims must be made within the following timescales:
15 days of despatch for globalexpress; 30 days of despatch for
irelandexpress and globalpriority; and 120 days of despatch for
globalvalue and BFPO.
Appeals against decisions on claims settlements must be made
within 30 days of receipt of the claim settlement letter, in writing,
to the address shown on the claim settlement letter.
•C
eramics or composites wholly or partially made of china
and/or porcelain
• An item is sent directly to a local post office overseas
•C
omputer monitors – including laptops, all-in-one
desktops and iMacs
•T
he consignment contains prohibited goods or restricted goods
(where you do not comply with the relevant terms and conditions)
• Eggs
• The consignment includes parcels which are in breach of sanctions
• Fossils, fraganite, and stone items
•T
he consignment does not have a full address, zip code and
telephone number for the shipper and recipient or does not
have all relevant customs packs and labels on
Items sent overseas
• Any computer system is affected directly or indirectly by any virus
For some international destinations there is no compensation payable
for any service. The countries to which this restriction applies can vary,
so please check parcelforce.com/countries or ask at the counter for
the latest information.
•G
lass – items partially or wholly made of glass, for example picture
frames that are made of glass or bottles
• Lighting – fluorescent tubes, neon lighting, X-ray tubes, light bulbs
etc. or any other inherently fragile items
• Plaster items – including plaster of paris, fibre clay
• Resin items – including amorphite, amber and composites
• Televisions – including CRT, LCD, LED and Plasma screens.
Musical instruments
Musical instruments are excluded from enhanced compensation.
Auction websites
To process claims made for items purchased using an auction
website, the auction reference number and final receipts of purchase
will be required.
Collectable items
•T
he consignment has not been packed adequately
•P
arcels have been strapped together or bound to another parcel
•F
orce majeure. Anything outside the control of
Parcelforce Worldwide including (but not limited to): fire; flood;
explosion; accident; adverse weather conditions; traffic congestion;
mechanical breakdown; obstruction of any private or public highway;
riot; governmental act; act of God; terrorism; war; or from any
industrial dispute whatsoever
• When indicated on the country-specific information that the
guarantee does not apply. This information can be found at
parcelforce.com/countries or ask at the counter
• Where perishable foodstuffs or articles are sent using our
international services.
The above list is not definitive and each individual claim for late
delivery will be assessed on its own merits.
As part of our security operations we carry out rigorous checks on
consignments. This may involve X-ray screening, decompression,
or, in exceptional circumstances, the opening of a parcel. If a parcel
fails any of these checks, service guarantees may be suspended and
related compensation claims refused.
Claims for compensation for loss/damage will not be accepted
where the goods shipped are prohibited by the country of destination.
Please refer to parcelforce.com for up to date information on any
changes to service guarantees.
* Guarantee definition: A refund of the whole or a proportionate part
of the consignment charges in the event of late delivery in line with
our UK or International Conditions of Carriage for Retail Services.
Delivery time begins from date of collection.
Items which have appreciated in value either due to their scarcity or
due to their being out of production are not excluded from cover.
23
Join Rewards 4U
For special discounts off our
services and other rewards
Rewards 4U is our way of thanking you
for using our services.
Sign up today to enjoy
regular discounts on sending parcels
and a range of other great offers.
To join, simply visit parcelforce.com/rewards4u
and enter your latest consignment number.
We’ll be in touch each month to update you on the
discounts and other offers you can access online.
How to contact us
Go to parcelforce.com
For Parcelforce Worldwide prices and services call 03448 00 44 66*
To find your nearest Post Office® branch call 03457 22 33 44*
If you would like a free copy of this guide in an alternative format (large print)
please call us on 03448 00 44 66*. Textphone is available on 08000 85 58 54.
Parcelforce Worldwide and the Parcelforce Worldwide Globe Logo are trade marks of Royal Mail Group Ltd. © Royal Mail Group Ltd 2015.
All rights reserved. Parcelforce Worldwide is a trading name of Royal Mail Group Ltd. Registered in England and Wales, number 4138203,
registered office: 100 Victoria Embankment, London, EC4Y 0HQ. Parcelforce Worldwide is a GLS network partner. Post Office and the
Post Office logo are registered trade marks of Post Office Limited. © Royal Mail Group Ltd 2015. VAT registration number GB 243 1700 02.
PW 1539/15 EB
*Calls may be monitored and recorded for training purposes. Local call rates apply. Call costs may vary depending on your service provider.
Although correct as at 30th March 2015, Parcelforce Worldwide prices, compensation, destinations and other conditions are subject to revision from time to time,
and services may be added or deleted. All prices included in this guide are inclusive of VAT at the appropriate rate.

Our UK and international parcel services and prices

Transcription

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