Pushing the Package-Locker Box Solutions

Tackling the last mile problem Automate your success!
Best practice examples of implemented automated self-service
parcel locker solutions worldwide
Walter Gritzner
Business Unit Manager KePol Logistics Solutions
www.keba.com
Martin Schwarz
International Sales KePol Logistics Solutions
www.keba.com
KEBA Facts
• Established in 1968
• Austrian-based enterprise – specialized
in automation
• Porfolio includes controls for robots,
banking automation and self-service
parcel locker solutions
• 810 employees
(Group)
• 150 Mio. € sales**
• Exports 80 %
• R & D ratio 18 %
• Certified ISO 9001 since 1994
* broken down over associated companies
** fiscal year FY13 per March 31, 2013
KEBA Internationalization and current markets
KEBA Subsidiaries
Current Markets
Why automated solutions for last and first mile?
http://www.youtube.com/watch?v=UFp_bGNxauA&feature=related
Customers are almost never at home when their parcel arrives!
Why implement automated first and last mile
parcel solutions?

handling of postal items is already highly automized with one
significant gap: „The last Mile“ i.e. the delivery to the recipient

up to 70% of the overall costs are spent on the last mile

we shop online because it is fast and convenient— but delivery in
many cases currently is still neither fast nor convenient

the main reasons for customers to change their logistics operator are
lower prices and better convenience and comfort in receiving the
parcels

there is a clear, growing need for consumer-centric delivery options and automated first and last mile parcel solutions like KePol meet this
need
The last and first mile 24/7 solution: KePol

We provide a complete solution for first and last mile:

Hardware (KePol/Outdoor/Indoor)

Software (KePol Software)

IT operations (machines+server)

hosting

Service & Support

Project management

overall Supply Chain
KePol modular automats for indoor and outdoor use
KePol – system testing for harsh environments
KePol – Security


strong metal compartments
KEBA lock designed for postal locker boxes
- secure against vandalism
- maintenance free
- automatic opening of the door for easy use
- electronically controlled
- WKII standard compliant
KePol - innovations
Module for small packages/letters/registered mail
(double capacity/same footprint)
„KePol Lock Secure“ (child‘s safety)
„KePol Care“ (comfort zone
concept)
upper limit
lower limit
KePol in practice – references worldwide
KePol in practice - Packstation Deutsche Post DHL
• 2700 units installed
• 4 million registered
customers
• >25 million parcels
delivered via Packstation
in 2012
2007
2009
Specialty:
90% of all German
inhabitants can reach a
Packstation within 10 min
KePol in practice - Doegnposten Post Danmark (Posten Norden)
“I love your parcel station – it’s a damn fine invention!”


started in 2008
490 KePol installed – 300 indoor in a
coop with a retail chain
Specialty
excellent marketing campaign - >200k
subscribers
KePol in practice – Pochtomat Russia

KePol machines installed in
Moscow, St. Petersburg &
several other Russian cities

150 installations

Brand name: LOGIBOX
KePol in practice – Post.24 for Austrian Post

availability 99.8% overall
35 KePol outdoor systems
in Vienna


Brandname: Post.24
strategic initiative for
self service postal
offices – 70 indoor
machines installed in
2013

KePol in practice – Post Luxembourg
•
•
•
Operator: Post Luxemburg
28 machines installed
successful start-up, high
customer acceptance

Incredible utilization of nearly
90% with efficient parcel flow
control mechanism from the
existing PackUp service.

Brand name: PackUp
KePol in practice – BPM Luxembourg
• As a BPM customer, you
can order from
companies worldwide
that don’t usually
deliver abroad!
 Brand name: BPMParcelstation
KePol in practice – LP Express
• Brandname: LP Express
• Network established by UAB
Baltic Post in cooperation with
Lithuania Post and passenger
carrier Kautra – taken over by
Lithuanian Post at a later stage
• 71 KePols in 44 cities in
Lithuania
Success factors for automated first and last mile
solutions
What makes parcel terminal networks successful?
Customer acceptance is the strategic success factor for
all parcel terminal networks.
From a suppliers point of view there are always two
customers to consider – your customer and his customers
- both’s acceptance has to be won.
20
Crucial points for customer acceptance
Integration
deep integration into online shops as a preferred delivery
channel, easy to use
Usability
hassle-free, self-explaining interfaces – from signing up to
picking up
Reliability
utmost quality in Hardware as well as in SW and Services
– there will be no singing in the rain if the machine is out
of order
Accessibility
Know-How about the right locations is crucial
KePol Care+ - ADA compliant
Crucial points for customer acceptance
Convenience
Comfort in the delivery channel, payment, services,
etc. has to be provided
Strategy
Consider the infrastructural value and implement
the solution as integral part of your long-term
strategy
Experience
Profit from best practice and long term experience
Thank you for your
attention.