4 - Restofair

RECQ
Thierry D
Chairman
Environmental issues have never been so central to our lives and our economy.
Gradually but consistently, our Group and its teams have been focusing on leading
the changes which we all have to face: whether in our daily habits, as consumers or
our relationships with the people in our companies and our providers.
This new report provides an assessment of what we achieved in 2014 and our plans
for 2015.
Although we are satisfied with our work, we are also mindful that we can and
must do much more. This will be made even more apparent by the United Nations
Conference on Climate Changes to be held in Paris on December 2015.
1
2
3
4
5
oducts offer
tally-friendly pr
More environmen
rtners
tions with our pa
Sustainable rela
rol of our impact
nt
More effective co
t
environmen
on the
y
ter responsibilit
Promoting grea
rs
te
at
lm
in environmenta
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ss in social relatio
Promoting fairne
SH
Davood SETAYE
ation
rm
Director of Info
s
and Quality System
10 years already!
For us, 2014 marks 10 years of commitment to the sustainable development process, which is an increasingly
important value in our companies and for customers. We can all be proud of what we have achieved over these
10 years. After starting with simple actions (reducing paper use, timers on lighting, etc.), we worked alongside a
number of associations to develop recycling systems, company audits and product ranges. Sustainable development
is now one of the Group’s essential values, with which our employees, customers, providers and partners comply.
We would like to thank everyone for the work carried out. Let’s work together to develop yet more actions over
the next 10 years.
1
1
More
environmentallyfriendly products offer
For several years, we have identified two principles which
shape our work:
Strength and durability of the products
We are committed to providing our customers with sustainable and long-lasting products made
from recyclable materials as far as possible. We design product tests before and after products
are listed.
Environmentally-friendly alternative
As soon as possible and where relevant, we pledge to offer our customers an environmentallyfriendly alternative. Since 2007 we have been developing a range of “green” products: some are
made from natural materials, while others have a pro-environmental label.
A new offer will complement the E.CF Group’s vision for
a greener future: the PANIBOIS range.
This range of 100% biodegradable natural wood trays
meets the requirements of baking and other cooking
professions for preparing, cooking, conserving and reheating dishes, and can be used in a temperature range
of -40° – +240°.
Wooden moulds and folded trays are made from timber
from sustainably managed forests.
The moulds, as a single container from the stages of
preparation and cooking to consumption, reduce the
transfers and cleaning necessary.
These products are frequently chosen by our customers
to develop their own respect of environmental values.
2
Our partner provider Duni is a
good example, which applies
these rules:
98 references
over 7 pages in the catalogue
certified by FSC and OK Compost
certifications.
At the annual Chomette
Convention on 5th February, 2015
Duni received the Sustainable
Development Trophy of the
year.
Véronique Fichet
sing
Director of Purcha Europe
rn
Tableware Southe
oy
DUNI C
What is Duni’s approach in terms of
sustainable development?
Why have you chosen to list all
of your products with FSC and
OK Compost certifications?
For several years, Duni has been implementing a
global programme known as Blue Mission, which
aims to reduce the carbon footprint of our products
and operations.
Clearly, environmental protection is at the forefront
of our minds when developing our products.
Raw materials are selected with great care and
manufacturing processes are examined in order to
reduce our impact on the environment.
Between now and 2020, we are planning to
make energy savings of 20% and to no longer
use any fossil fuel energy in the manufacturing
of our products. For each Duni product range,
we have earmarked an environmentally-friendly
alternative using renewable or compostable
materials. Our providers are audited and must also
fulfil the strict criteria in terms of environmental
protection. We also raise the awareness of our staff
in this area during their day-to-day work.
Although it is first and foremost a question of ethics
and social responsibility, it is also the case that more
and more customers and professional clients are
showing an increasing interest in the protection
of the environment. Some of these clients are also
implementing similar programmes in order to obtain
environmental certifications.
As a provider of single-use products, it is essential
for Duni to demonstrate the non-harmful and
sustainable nature of its products.
3
More environmentally-friendly
products offer
2
Sustainable
relations with
our partners
Since 2007, we have incorporated an ethical
charter setting out the 4 main topics of the
Global Compact into our contracts with
suppliers of goods:
- Human rights
- Employment rights
- Environment
- Fighting against corruption
The goal of the Enfants de l’Ovale
association is to share the values of Rugby with
disadvantaged children. The E.CF Group has
been supporting this association for a number
of years. On 6th December, the Enfants de l'Ovale
held their Charity Gala Evening to collect
funds to enable the association to continue its
projects for disadvantaged children. The gala
was attended by 450 guests including many
national Rugby team members. It provided us
with an opportunity to invite Chomette and La
Corpo customers.
Finally, a three-way partnership agreement
was signed at the clubhouse of Viry Chatillon’s
Eric-Durand stadium by the president of ESV
Rugby Michel Vergnaud, the Mayor Jean-Marie
Vilain, the local and regional representative of
the Enfants de l’Ovale Thierry Drecq, Chairman
of the E.CF Group and Philippe Sella ex
Since 2008, company audits have been carried
out for suppliers outside Europe. In 2009, we
implemented a charter of non-discrimination
with our recruitment partners.
We only use paper with FSC (Forest Stewardship
Council) certification or PEFC (Pan European
Forest Certification) for our catalogues and any
other printed material.
Every year we have been improving our web and
email communication.
international player, in the
presence of a number of the
club’s directors and members.
Ex-international player, Philippe
Sella reiterated the main aims of
the project: educating through
sport,
broadening
horizons, improving
general
knowledge,
health and nutrition.
Actions have already
been put in place as
a form of learning
support.
Contact has already
been made for
children at the
rugby club to attend Racing
Club de France meetings, to get a taste of
the circus and many other surprises besides.
100% of product suppliers have signed the Ethical charter.
100% of recruitment contractors have signed the non-discrimination charter.
32 company audits have been carried out since 2008.
100% of our promotional documents are printed on FSC or PEFC paper.
4
Computerisation:
n
Marc Thierceli
y,
lit
ua
Director of Q ent
Local Employm ies
and Publoyic Polic
UGAP C
an example from our client
UGAP: 7000 invoices per year Could you describe UGAP in just a few
words?
Within its purchasing department, UGAP has started to use
a document management system, known as e-Magin, for
its calls for tender and dematerialised markets. This system
reduces the number of photocopies needed and makes access
to documents and information easier. At the end of 2014, this
allowed 13 assistant purchasers to be promoted to the position
of purchaser. Consisting of a work flow for the circulation
and validation of documents until their electronic signature,
e-Magin promotes collaboration and cooperation between
teams.
UGAP, Union des groupements d’achats publics (Union of
Public Purchasing Groups), is a national public establishment
working for the State and its operators, local authorities and
the public health sector.
As a group purchasing organisation, it acquires goods and
services for clients, using a “purchase for resale” model. It
includes the recording of orders and the issuing of invoices
to clients, the management of markets, placing orders with
vendors, paying invoices and managing any disputes.
At the same time, the use of paperless invoices by providers, with
around 20 large billers participating in EDI since 2006, has
been rolled out in 2014 through the development of EDI with
other providers (including Chomette), and the implementation
of a second method, the signed PDF, which is simpler and
cheaper. This allows the automation of invoice analysis and
control processes, an acceleration of their validation, and also
the redirection of jobs towards tasks with greater added value.
In 2014, UGAP recorded €2.15bn worth of orders, with 550
providers in 1,800 markets, of which over 60% are very small
companies or small and medium enterprises. 900,000 invoices
were issued, 56% of which were paperless.
What is UGAP’s approach in terms of
computerisation?
Is computerisation (or in general, the
sustainable development approach) a
compulsory criterion in the selection of
providers?
The development of computerisation, linked with the evolution
of technologies, is now inevitable. Furthermore, the regulation
of public markets is soon expected to roll out paperless bids
during call for tender processes, just as with invoices.
For UGAP, computerisation is not a criterion for the selection
of tenders and providers. However, since 2014, it has become
a compulsory criterion in the submission of tenders for
candidates and in concluding contracts (order traceability,
paperless invoicing, etc.)
It therefore helps to optimize the processes of production, commercialisation, communication and management. It also helps
to improve the productivity and efficiency of the organisation,
to reduce the most repetitive tasks, and also to improve working conditions and redirect jobs towards tasks with greater
added value.
Sustainable development (environmental and/or social
aspects) via ad hoc questionnaires in specifications, is almost
systematically one of the criteria in the tender selection process.
UGAP is therefore highly committed in the area of
computerisation, both in terms of the contractual procedures in
its markets and their management.
Is this one of the reasons why you
chose the EC.F group to collaborate
with you?
How does this translate in the real
world?
Since 2006, UGAP has been developing a providers Extranet
(SiNoE), which has become more and more complete over
the years and is now the preferred means of exchange with
providers, from the placing of orders to the receipt of paperless
invoices, via all the information exchanges necessary for
carrying out the order. It is a beneficial tool for all parties, both
UGAP and the provider using SiNoE to exchange information
or send documents.
Computerisation did not contribute to two of Chomette’s bids
being chosen in 2013. However, the call for tender to which it
responded did include environmental criteria. Therefore, the
overall quality of its offer, both technically,
financially and in terms of quality of service
and environmental protection, led to UGAP
being chosen.
5
Sustainable
Relations with our
Partners
3
More effective
control of our impact
on the environment
Since 2006, various types of waste recycling
have been implemented and expanded (boxes,
paper, plastics, plastic and glass bottles, batteries,
electrical and electronic equipment, light-bulbs,
mobile phones, etc.)
In 2007, a circuit called 'Second life for products
that would have been thrown away' was created
for the benefit of the following associations: The
Red Cross and Les Enfants de l’Ovale for tableware
products, Bouchons d’Amour for bottle corks,
Planete Urgences in 2012 for mobile phones.
A number of actions have been implemented to
optimise transport and packaging systems (pooling
of orders and transport, reducing breakages and
unnecessary returns, general improvement in
our service quality thus avoiding the need for redelivery.)
We have also reduced our energy consumption
over recent years thanks to taking steps such
as using energy-saving light-bulbs, light
detectors and programmers, and more generally,
raising awareness amongst our employees of
environmentally-friendly steps that can be taken.
The year 2012 saw the inclusion of our first
hybrid vehicle in the Group’s fleet. Since then, 3
hybrid vehicles have been added. From now on,
during contract renewals, the hybrid vehicle is
offered to partners.
Furthermore, the Group incorporated a
video-conference system in November 2014
in order to make discussions easier, minimise
travels and reduce our carbon footprint. Several
directors use video-conferencing to get regular
updates from their teams. Likewise, some
meetings are now held with our contractors
using this system.
Electricity/Gas Consumption (Grigny site):
Electricity
+ Gas
2010/2011
2011/2012
2012/2013
2013/2014
2014/2015
3 772 563
3 674 784
4 246 133
3 383 680
390 832
Fleet of cars: Monitoring average emissions of the fleet in g CO²
2009/2010
2010/2011
2011/2012
2012/2013
2013/2014
2014/2015
130
125
122
116
117
112
6
Davood Setayesh
ation
Director of Inform
s
and Quality System
During “The European Week for Waste Reduction”, which was held from 24th to 28th November 2014, a number
of awareness raising exercises were organised by the Group. We discussed the steps which can be made to
protect the environment via posters which were renewed on a daily basis.
In order to highlight our consumption of paper: 36 reams of 500 sheets were exhibited in front of the cafeteria
for a week to raise employee awareness about the average paper consumption per year.
Awareness-raising and training in two-sided printing was provided in the different departments. Workshops on
environmentally-friendly note-taking were offered to employees, showing how they can make their own notepads or post-its using scrap paper.
Finally, a collection of clothing was organised for the Emmaüs Défi association: 120kg of clothes were collected
with the help of the employees.
Example of a good practice to be shared:
During the campaign, the Recovery department implemented a project to recycle scrap paper (printed on one
side, as the procurement department has already done). One printer tray is now reserved for scrap. The screen
prints made for files are now printed on scrap paper. This reduces paper consumption while giving the scrap
paper a second life.
7
More effective
control of our impact
on the environment
4
Promoting greater
environmental
responsibility
The promotion of our environmental responsibility is guaranteed by our strengthened
communication system. A number of highlights
have been chosen in order to involve all employees. Three annual events represent milestones in
this approach.
Since 2008, one day is dedicated to Sustainable
Development within the organisation and
highlights our commitment through poster
campaigns, quizzes and prizes to be won.
In 2012, we decided to strengthen our awareness
during the Sustainable Development Européan
Week in April and November.
Donations: The “second life of products” program is expanding. Products are now
donated to 5 associations: Agence du Don en Nature, Secours Populaire, Dons Solidaires,
Croix Rouge and Emmaus: At least 9 palettes were donated.
7th edition
of the
"Sustainable Development Day"
9 palettes of products
donated in 2014 to various associations
8
I
Nadia FITOUSS
Manager
Public Relations
A great moment of conviviality
2014 marked 10 years of our commitment to the Sustainable Development approach and
therefore on 19th September 2014, at the head office, we organised the 7th edition of the
Sustainable Development Day with the theme of “highlighting the number 10”.
How was the day organised?
This year, once again, employees were welcomed by a breakfast upon their arrival. Pastries, delicious
and colourful cupcakes, coffee and fruit juices were all laid out, which the employees really enjoyed. The floral
decoration helped to underline the special day from the start.
Moreover, a posters campaign and quizzes, highlighting the key figures of the last 10 years
and showing the changes which the Group has made in terms of Sustainable
Development were rolled out during the day.
The most memorable moment of the day was undoubtedly the lunch where our
departments were able to taste the quality dishes provided by one of our clients:
Calixir Traiteur provided rapid service thanks to the professionalism of its team,
enabling the lunch to take place without running over schedule. For the occasion, a
marquee was put up outside for the 350 employees expected and over 35 tables were
set and decorated in various ways, helping once again to highlight the special nature of
the day. The highlight of the lunch was the tasting of a large tiered cake decorated with
sugar roses made of over 350 pieces... An exceptional dessert for an exceptional day!!!
Were there any special activities during the day?
The activities were provided by the various departments who used their imagination to design
activities around the theme of the day: “Highlighting the number 10”. We were surprised and
delighted to discover everyone’s different ideas: dressing up as a ten-year-old child, wearing 10
accessories or decorating their workspace with 10 different plants... All of these ideas helped to
create a truly special and fun atmosphere throughout the day and it was a pleasure to see, once
again, the different teams working together and everyone getting involved. Finally, we held the
draw for the quizzes which had been returned and awarded the prizes to the winners, the icing on
the cake of a very special day.
9
Promoting greater
environmental
responsibility
5
Promoting fairness
in social relations
Since 2008, an annual flu vaccine campaign has
been available to employees and paid for by the
company.
Finally, since 2011, the company has been helping
to provide assistance to young people through
“the Community of the Lakes of the Essonne”
program.
Fighting discrimination is central to the day-today work of the E.CF Group. Numerous actions
have been carried out since we initially committed
to the process, aiming to encourage the inclusion
of and working with the disabled, to encourage
social reintegration and to promote the well-being of
employees.
Since 2006, indicators have been in place for
monitoring gender distribution in the company,
monitoring local employment, education levels
and the number of different nationalities.
In 2007, an internal mobility plan was set up and
has since been developed for many employees.
- The implementation of a partnership with the
"Centre Mogador" involved taking on an intern
for 3 months, at the end of which she found
stable employment.
The "Centre Mogador" is a day hospital which
offers social and professional re-adjustment
services. It cares for people suffering from mental
illnesses, helping to prepare their rehabilitation.
- Signing of a “Generation Contract” agreement
with our social partners, aiming to promote the
inclusion of new employees, promote "gender
equality", and to assist older workers coming to the
end of their careers.
- Assisting the “the Community of the Lakes of
the Essonne” program, to help young people to
understand the different professional directions
available to them and assist them in making their
choices in terms of future studies. Several groups
of pupils were invited to see a presentation of our
company and professions.
Changes in figures over recent years:
* Local employment:
In 2014, 46% of the employees lived in Essonne
Department.
* Gender Equality
In 2014, 42% of employees were women.
* 13 different nationalities
represented in the Group
10
y
Frédérique Lema
Director
es
of Human Resourc
Why implement a "Quality of life at Work" approach?
The Management of the Group is sensitive to the well-being of its employees wanted to implement this approach,
carrying on from the Stress surveys carried out in 2007 and 2010.
There were two main objectives in doing this. Both to measure the changes in stress levels, but also to expand the
study to examine working conditions in a more general way.
The results of the survey helped to identify and map the risk factors and therefore to prioritise the areas where
progress should be made by the company and its various departments.
How and when did the survey take place?
Firstly, a steering committee was set up, consisting of 2 representatives from management, members of the CSHW,
the safety director and the company doctor.
This steering committee worked with the consultancy firm Psya who assisted us in this process in defining the
various aspects of the survey and organising its implementation.
The survey was carried out over 3 weeks, from 5th to 26th November, with all of the French-speaking employees of
the Group.
What were the results?
First and foremost, our employees should be thanked for their involvement in this process since the participation
rate was very high.
71% of people approached responded to the survey. Client services should be highlighted for their exceptional
response rate of 97.5%.
In terms of the results of the survey, we regret the increase in the number of employees stating that they are
suffering from stress (events in the private or professional life perceived as threatening, which are unpredictable,
uncontrollable and burdensome) compared to the previous surveys.
However, results regarding the measures of well-being in the Group do not show that
the working environment is central to the stress that is being experienced.
What actions have been or will be implemented?
Detailed analysis of the 10 risk factors (workload, role, recognition, peer
support, manager support, etc.), helped us to identify 2 main areas of
improvement within the Group: a better explanation of future prospects and
making it easier to manage private and professional life. In the months to
come we will be working on these specific areas.
The steering committee is continuing its analysis work and supervising
the implementation of action plans and meetings which have already
been planned with leadership teams in order to target actions in each
department.
Obviously, we should not lose sight of the positive aspects of these results.
They show that the working environment, recognition received and the fact
that the role of each employee is clearly defined in the organisation are all key
contributing factors to the well-being of employees in the Group.
11
Promoting fairness
in social relations
Social and environmental indicators
2011
2012
2012
2013
2013
2014
2014
2015
Total Group work force (average)
523.42
513.08
494.18
830
Ratio Men/Women
60/40
59/41
58/42
57/43
Number of different nationalities in the Group
11
12
12
13
Number of different nationalities at Head Office
11
10
11
11
% of local employment in the group (living in Essonne)
46.2
46.25
46.39
46.73
% of local employment at the Grigny Head Office
48.55
48.39
48.91
48.61
Number of hours of training at group level
(excluding Santor Company)
4413
4757
4773
4937
2011
2012
2012
2013
2013
2014
2014
2015
-2.6%
+15%
-8%
-1.08%
122
116
117
112
2011
2012
2012
2013
2013
2014
2014
2015
23
28
32
32
Number of suppliers to have signed the Ethical
Charter
100%
100%
100%
100%
Number of promotional materials printed on FSC or
PEFC paper
100%
100%
100%
100%
Social indicators
Environmental indicators
Consumption
Reduction in internal energy consumption
The fleet’s average emissions
Suppliers / products
Number of company audits carried out outside Europe
Associative
2011
2012
2012
2013
Number of palettes of products
donated to associations
New categories of products
recycled for the benefit of an
association
Recycling of
mobile phones
System for the
recycling of
trays with one
of our suppliers
(re-use of
materials to make
new products)
12
2013
2014
2014
2015
5
9
Collection of
employees’
books at the
6th annual
Sustainable
Development
day
Collection
of clothes at
the 7th annual
Sustainable
Development
day
E.CF renews its commitment
for new sustainable adventures!
We will continue our actions on a daily basis in accordance with our
Sustainable Development policy and its 5 commitments,
We will continue to optimise the impact of our goods transported to our clients
and reduce the distance travelled by our fleet.
We will maintain our efforts to reduce our impact on the environment by
conducting a study to optimise the packaging of our orders.
We will continue our efforts to develop the computerisation of systems,
We pledge to continue offering "green" products in our range.
We will strengthen our internal and external communication regarding our
social responsibility (through internal activities, attending showrooms or
networks, etc.),
We will maintain our partnerships with associations and develop new ones, In
this respect, an association project “Entrepreneurs du Monde” will be launched
in 2015.
13
Belgique
Luxembourg
Suisse
France
Italie
Maroc
Bangladesh
Dubaï
Guadeloupe
Emirats
Arabes Unis
Singapour
La Réunion
Australie
Tahiti
The E.CF Group is the leading European distributor of small equipments and
consumables for restaurants, hotels and catering trade professionals. Its daily aim
is to use these commercial networks to provide 80,000 loyal clients with a quality
service, innovative products and technical solutions tailored to the high demands
of their professions. With a portfolio of 10,000 products in stock and available
within 24-48 hours in France and 48-72 hours for Benelux, a network of 54 points
of sale and more than 360 vendors, the E.CF Group ensures a strong presence both
with commercial catering professional, and collective catering and food-related
1, rue René Clair professions (butchers, caterers, fishmongers, etc.), whether they are independent,
91350 Grigny
chains or catering companies.
www.ecf.fr
225 employees including 160
40 employees including 12
travelling sales professionals
1 call centre of non-travelling
sales assistants
1 website: chomette.com
7 stores
1 website: lacorpo.com
Imprimé par Groupe Renard.
travelling sales professionals
20 employees including 19
16 employees including
1website; santor.fr
250 employees in France
including 60 travelling sales
professionals
38 stores in France
1 website: ecotel.fr
Imprimé par Groupe Renard.
12 sales professionals visit
professionals in Flanders,
Wallonia and Luxemburg
4 sales assistants
1 call centre
1 website: chomette.com
Imprimé par Groupe Renard.
technical-sales professionals
17 employees including 8
travelling sales professionals
1 call centre
1 website; kreisgastro.ch
350 employees including 65
travelling sales professionals
5 points of sale
1 website: rewarddistribution.com
2 sales professionals
1 website: restofair.com
16 employees including 8
sales professionals
4 stores in the Overseas
Departments and Morocco
1 website: restofair.com
100 employees including
15 sales professionals
7 stores in the United Arab
Emirates
1 website: restofair.com
2 employees
1 website: restofair.com