unit ldc4 carry out the wash process using washer extractors laundry
Transcription
unit ldc4 carry out the wash process using washer extractors laundry
Unit 10a Drill Hall Business Centre, East Parade, Ilkley, West Yorkshire, LS29 8EZ, United Kingdom Tel: +44(0) 1943 816545, Fax: +44(0) 1943 609326, Email: [email protected] UNIT LDC4 CARRY OUT THE WASH PROCESS USING WASHER EXTRACTORS LAUNDRY OPERATOR WORK BOOK ENTER LAUNDRY NAME HERE ISSUED TO: ENTER OPERATOR NAME HERE DATE: ENTER DATE ISSUED HERE © 2008 LTC&DTC Limited LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 2 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors INDEX TABLE OF CONTENTS CARRY OUT THE WASH PROCESS USING WASHER EXTRACTORS Section Contents/Subject Page 1 Starting Work 4 2 The main elements of a wash process 11 3 Components of a ‘Fully-built’ synthetic detergent 18 4 Bleaches 21 5 Other chemicals used in the washroom 23 6 Developing a wash process 24 7 Machine fault recognition and remedial action 30 8 Faults with processed work 34 Self-check questions 37 APPENDIX 1 Knowledge base 2 41 Your contribution NVQ 2 - Laundry Operator 43 © 2008 LTC&DTC Limited Page 3 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors UNIT LDC4 CARRYOUT THE WASH PROCESS USING WASHER EXTRACTORS 1. Starting work: 1.1. Setting up and closing down the washroom. Every member of the washroom team has a major role to play in ensuring that the department is a safe and efficient working environment. To achieve this objective the equipment used to process the washing must be maintained to a high standard and all operators trained in machine operation and health and safety awareness. Planned preventative maintenance (PPM) should be carried out by the engineering department to ensure that manufacturers’ maintenance schedules are followed and safety checks are carried out. Prevention is far better than cure on production equipment and all operatives should assist the engineering department by informing them of malfunctions as soon as they occur. 1.2. Setting up routines At the start of each shift the washroom operator should ensure that there are no obvious reasons why they should not turn the washroom equipment on. Check for messages or notes from the previous shift on faults or breakdowns. Ensure that there are no warning signs of potential risks fixed by the engineering/maintenance department or evidence that work is in progress (e.g. removed machine guards and abandoned tools). Washing machines, ironers and dryers will all need switching on and you should be aware of the energy supplies each piece of equipment needs to function correctly. The controls and the wash programme controllers on washer extractors vary according to the manufacture and age. There are commonly 3 types:(a) modern machines use computerised controls with a selection of numbered programmes; (b) older machines (e.g. Spencer and Broadbent washer extractors) may use precut process cards which are thick plastic sheets with either slots cut in them according to the activity required or plastic pins broken off. For both types, the card is inserted under a roller with micro-switches that are activated as the card moves through the card controller. (c) some older machines (e.g. the American Milnor designs) have drum control units where the process is cut onto a thin plastic sheet that is tightly fitted around a drum. The drum is inserted into a holder and as it rotates ‘fingers’ attached to micro-switches drop into the slots cut in the card to activate the machine controls. Where card controllers are used it is essential to ensure that these cards are: in good condition (not cracked or broken) clearly identified for the classification of work to which the process relates for the correct machine. With PLC controlled machines, the computer controls will normally start when the power is turned on to the washing machine – and it is essential to ensure that this happens and the system confirms the computer controller is activated and fully operational. 1.2.1. Electricity Supply Look for evidence of potential electrical problems. Are there any obvious frayed or damaged wires or connections? Did you get a slight tingle when a machine was NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 4 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors switched on? This tells you that the electrical earth is faulty and a short circuit could kill you through electrocution. Are the warning lights, beacons and so on working correctly? If you identify a fault – report it immediately to your supervisor or maintenance engineer and do not use the machine until you are sure it is safe to do so. 1.2.2. Compressed air supply If you are using compressed air for the operation of any of your machinery, air supply may be switched on centrally but you should be aware of any obvious air leaks. You may hear the air escaping, see a flicking air-line, an air line not connected or feel/hear a constant flow of released compressed air. Any of these faults will affect productivity and may affect the machine clutch and brakes on certain types of washing machinery and should be reported and repaired quickly. 1.2.3. Steam supply If you use steam supplied to the washroom to heat the water in the washing machines and possibly to warm the tumble dryers, it will be very hot. All pipes should be lagged to keep the steam dry and hot Your contribution to COST and to prevent operators burning themselves on hot pipes. If you CONTROL in the Washroom is see damaged lagging or hear, through:see or feel a steam leak then Never over-riding the time, dip, report it. Steam is normally supplied under pressure from the boiler house or from a smaller boiler located in the laundry and there will be pressure gauges on the supply line and on machines. You should be aware of the usual readings on these gauges and know what to do if they change. The steam pressure determines the steam temperature, so if the pressure falls the temperature drops and equipment does not perform properly. NVQ 2 - Laundry Operator chemicals or temperature settings to avoid wastage Loading machinery to the correct weight to optimise utility usage Selecting the correct process to avoid re-wash or over-washing and wastage Processing heavily soiled and stained work separately to avoid re-wash Monitoring wash parameters and reporting faults to avoid excess temperatures, chemicals and water usage. © 2008 LTC&DTC Limited Page 5 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Exercise 1 Find out what the steam pressure gauge on the main supply line to the washroom should read and at what high and low reading you should report a fault. NORMAL steam pressure ....................................................................................................... Reportable LOW steam pressure ............................................................................................ Reportable HIGH steam pressure............................................................................................ If the steam pressure drops throughout the laundry, most machines will not be able to operate at their optimum production rate. Finishing equipment will have to be operated slower to ensure dry work, drying times will be extended on tumblers and wash processes will be extended as they struggle to achieve pre-set temperatures. When washer extractors are heating the large volumes of water in the washing machinery to achieve the pre-set wash temperatures, they are a major drain on the laundry steam supply. The washroom operator can help to even out the demand on the boiler by staggering the start-up times of a line of washer extractors so that they are not all trying to draw steam at the same time. If a drop in steam pressure is due to temporary boiler failure, the washroom will often be asked to stop their washer extractors calling for steam until a working pressure has been achieved. Co-operating with this request will enable the laundry to return to full production far quicker. 1.2.4. Gas is used in some laundries to heat tumble dryers. If you smell gas or suspect a leak then do not operate any machinery but report your concerns to your supervisors, engineer or manager. Always put the safety of yourself and your workmates first and ask questions later. Exercise 2 What special clothing or other personal protective equipment would you expect to use during a day working in the washroom? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 1.2.5. Water is an essential supply to the washroom. Luckily it is very rare for a mains supply to fail and leave the laundry without water. Always check the quality of the water after a burst water main has been repaired or repair work is being undertaken as high sediment levels could stain or discolour your washed fabric. Interruptions to water supply are usually due to pump failure or empty storage tanks and these types of problem can be quickly rectified. You should be aware of any signs of water leaks such as puddles, drips or the sound of running water before you start up any machines. A leaking water inlet valve on a washing machine can result in many litres of water running to drain during shutdown periods and have a detrimental effect on wash quality by increasing wash dips when production has started. Water is also increasingly becoming an expensive and scarce commodity – and we should ensure that minimum wastage occurs. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 6 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 1.2.6. Chemical supplies to the washing machines should be checked before production starts so that any low supplies can be replenished to avoid the risk of machines washing without chemicals during the your shift. 1.3. Routine checks Carry out the following routine checks before the start of every shift. Ensure that any fault you identify is reported following your organisation’s set procedures. 1.3.1. Your responsibility for identifying machine faults and health and safety risks continues after you have started the washing machines. Most washing machines will have pre-set control parameters with the dip levels, process time and temperature being controlled by a process card or computer program. Other influences on wash quality such as detergent, bleach, fabric conditioner or starch additions will have been set by agreement with your chemical supplier. As the operator of a washing machine you should not assume that all these settings are going to be correct all the time. You should check them regularly. 1.3.2. Control cards can stick and lengthen process times, dip (water) level sensors malfunction, thermostats break; computers lose their memory, detergent supply systems break down and delivery pipes get ‘kinked’. You should be aware of these possibilities and constantly monitor the washing machines under your control. Many laundries now operate with liquid detergent systems that automatically dose the correct chemicals into the washing machines. Checking that dosing pumps actually run and that there is a layer of detergent bubbles during a wash should help to identify breakdowns before poor quality washing is removed from the washing machine. The use of automatically dosed chemicals has reduced the risks from having to handle chemicals for many laundry washroom staff, but for varied reasons some chemicals are still dosed manually by jug or scoop. Whether your contact with chemicals involves only changing product barrels or drums or dosing products by jug directly into the washing machine or making up stock tanks, you should always follow the safety advice on the product labels. 1.4. The Control of Substances Hazardous to Health (COSHH) Regulations have been in force since 1989 and place a legal requirement on all chemical suppliers to provide safe handling data with their products. There is also a responsibility on employers to provide the necessary personal protective equipment (PPE) and on employees to use this. You will be provided with workwear garments for your protection and other items such as gloves, goggles, face masks and possibly safety shoes. If you do not wear the provided PPE you will place yourself at an increased risk of injury and may lose your rights to compensation if you are involved in an accident at work. Exercise 3 What would you do if while washing the last load of your shift you noticed that the chemical dosing pumps were not working? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. While carrying out your standard tasks in the washroom you should regularly check that the washing machines are operating to the correct settings. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 7 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 1.5. Dip level controls Some washer extractors have dip tubes or sight glasses that allow you to judge at a glance whether the correct, low, medium, or high dip is being achieved. Having the dip tubes marked with these wash liquor levels will help you identify faults. A high dip on the wash stage of the process will result in poor washing quality by reducing the detergent concentration and reducing the wash action. It will also increase wash costs because the machine will take longer to reach temperature and use more water, steam and electricity. A low dip on rinse stages will result in poor rinsing and increased rewash due to detergent retention, yellowing of whites and skin contact reactions in the finishing department. If badly rinsed work reached the customer a major complaint could result from users getting sore skin (dermatitis). Safety features Washing machines have many safety features to protect the washroom operative and it is important that your training covers these. There are some elements of the machine design that may stop you doing something, such as not allowing you to open the door on an operating washer extractor. Other features may need you to react to a fault or emergency e.g. by pressing the large red stop button. Exercise 4 What are the safety features built into the washing machines in your laundry? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. How would you check that these are working? .................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. It is important that you check that safety features are in place and that they work. Do not try to by-pass any safety feature, as this can be extremely dangerous. 1.7. Loading and unloading washing machines will involve using linen transport equipment for larger machines or a simple ‘laundry basket’ for smaller machines. This could be linen bags or trolleys and trucks. Part of your responsibility is to check that this equipment is in good working order and will enable you to do your job without risk to yourself or damage to the items you are processing. Exercise 5 Textiles often get damaged and re-soiled in the laundry. Look around your washroom and list below possible areas or causes for damage and re-soiled items. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 8 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 1.8. The cleanliness of the handling equipment is important; bags, trucks and trolleys should be cleaned and disinfected regularly to prevent cross contamination. You should use different trucks or trolleys for soiled and clean work unless they are thoroughly cleaned and disinfected and a liner is used. 1.9. The washroom operator will have to lift, carry, push and pull during their shift. These activities should be carried out as safely as possible, using any equipment provided to help you with these tasks (e.g. drum moving trolleys) and always following manual handling advice. Exercise 6 What health and safety precautions should you take when handling soiled fabric items? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 1.10. Closing down procedure At the end of your shift in the washroom you should plan to leave it so that the following shift can start-up without unnecessary delays. The floor should be swept, rubbish bins emptied and all debris from the day’s production cleared away. Washer extractors should be emptied, as unwashed or partially washed fabric can be a fire risk when left in the confines of a washing machine. Heat can be generated by oxidisible soiling leading to spontaneous combustion. Any messages on production requirements, machine faults and so on, should be left for the next shift using the organisation’s agreed communication system. If production is to stop for any length of time after your shift, all washing machines and other equipment should be left in a safe condition as laid down in your company’s operational procedure. This may include switching all machines off at their control panel and isolating some supply systems. The end of a shift is a good time to:o check the washing chemicals supply situation and replenish stocks for the following shift. o Prepare and post notes for the next shift NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 9 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors THE MAIN ELEMENTS OF A WASH PROCESS 2. The main elements of a wash process. Washing fabrics is not a simple task; there are many influences on the formulation of a wash process, the chemicals used and the type of washing machine used. A successful wash process has to combine a number of important elements as shown in this diagram – sometimes called the ‘Sinner’s circle’:- MECHANICAL ACTION DETERGENCY WATER TIME TEMPERATURE Water is the common factor with the mechanical action, time, temperature and chemical activity being altered to achieve the required wash result. To achieve a balanced wash process if one of the four elements is reduced, some or all of the others would need to be increased. The following pages and exercises will help you understand the influence of each element on the wash process. 2.1. Water Water is something we all come into contact with every day and therefore tend to take for granted. The laundry needs a reliable source of water but its quality and ‘hardness’ play a vital role. 2.1.1. Quality For water to be effective as a cleaning agent it must be free from substances and bacteria that may soil or contaminate the textiles being washed. We are lucky in this country to have water that is clean and of drinking quality; however, occasionally contamination does occur. If there has been a burst water pipe or if your water is drawn from a peaty soil area you may experience brown water, which can give washed linen a yellow tint. A poor quality water supply can be treated in the laundry before being used for washing, to remove contaminants and bacteria but this can be expensive. 2.1.2. Hardness Water hardness is the amount of calcium and magnesium salts present in the water. Although these react differently their effects on the washing process are the same and always detrimental. Hardness can be easily removed from water by using a water softener. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 10 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Hardness is measured in different units, the more scientific being milligrams per litre (mg/l) although in this country degrees Clarke (ºClarke) is still commonly used. (1ºClarke = 14.28 mg/l). The level of water hardness varies greatly from area to area and depends upon the type of rocks and soil the water passes over and through on its way to the mains supply. In some parts of the south east of England, it can be as hard as 35ºClarke (500mg/l) whilst in parts of Scotland it can be as low as 0.5ºClarke (7.1 mg/l). The following list gives you some of the problems caused by hard water: destroys some of the detergent can make loads feel greasy if soap is used leads to scale build up in washing machines leads to a hard skin forming around greasy and oily soiling making it harder to remove o makes fabrics feel hard and harsh. o o o o Any water hardness has some effect on washing quality, but the higher the hardness the greater the problem. Exercise 7 Find out what your laundry’s raw water hardness is and what level it is softened to:Water hardness BEFORE softening is..................................................................................... Water hardness AFTER softening is........................................................................................ 2.2. Time Different parts of the wash process are given different amounts of time depending on what is to be achieved. For example, it takes longer to remove soiling in the wash than it does to remove residual detergent in the rinse. The amount of time given in the wash will depend on the type of soiling and how much there is, the type of material being processed (wool, cotton, polyester-cotton) and the degree of loading, but the average main wash time will be between 7 and 15 minutes. With very high loading levels the mixing time, that is, the amount of time it takes for the water, temperature and chemicals to penetrate to the centre of the load, can be longer than the target wash process programmed time. The target programme times should start only once the target temperature and dip level has been achieved. Rinsing times will usually be 3 minutes once a high dip has been achieved and dilution of wash chemicals can take place. This may vary if a cool-down is required for polyester-cotton blends. 2.3. Temperature The accurate measurement of temperature during the wash process is vital to allow the correct chemical reactions to take place. Some critical wash temperatures are:40ºC - 60ºC 65ºC - 71ºC - protein soil set above this temperature; optimum temperature for enzyme activity. maximum temperature for sodium hypochlorite use. minimum temperature for thermal disinfection (10 min) U.K.; minimum temperature for hydrogen peroxide use. U.K. thermal disinfecting temperature (3min) NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 11 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 80ºC 90ºC - 2.3.1. On a typical white cotton sheet process a number of these target temperatures would be achieved for different reasons:o o o minimum temperature for heavy mineral oil removal. minimum temperature for thermal disinfection (most of Europe). The first wash will be kept below 40ºC to prevent setting protein stains. Protein is present in food, blood, sebum (skin oil), faeces and so on. It will usually take a minimum of 5 minutes to break down this type of soiling. Thermal disinfection should be achieved on the main wash by washing for at least 10 minutes at 65ºC or better still washing above 71ºC for more than 3 minutes. The higher temperature would improve the chemical reactions between the alkali in the detergent and the soiling and if hydrogen peroxide bleach was used would give better stain removal. If sodium hypochlorite is used as the bleaching agent, a bleach rinse at about 50-60ºC for 5 to 7 minutes would give you optimum stain removal at reduce dosage levels with minimum damage. Exercise 8 Obtain information about the following washer extractor wash processes in your laundry and complete this table:Fabric Soiling 1st wash 2nd wash Type temperature temperature White cotton Protein White cotton 2.4. Mineral Oil Mechanical Action The mechanical action of a wash process depends on three main factors:o machine design o degree of loading (DoL) o level of water (dip level) 2.4.1. Design of the machine Washing machines come in all shapes and sizes but all washer extractors are designed to wash linen by lifting it out of the wash water and allowing it to drop. The aim is for the wash action to imitate the lift, drop, squeeze and rub action that you would use when hand washing in a bowl. Two elements of the washer extractor design that will affect this mechanical action are the speed at which the drum rotates and the design of the actual wash drum. The speed of rotation is usually fixed, but if the drive belts are slipping you may see work wallowing in the bottom of the drum and not being carried up to the 11 o’clock position and dropped, as most open pocket machines are designed to do. This ideal wash action would also be lost if the rotation was too fast and work was just carried around the outside of the cage. The gentle action setting seen on many washing machines keeps the rotation speed the same but increases the dwell time between rotations – that is the delay between the machine inner basket reversing direction. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 12 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors The design of the washing machines drum will usually be one of the following:Open Pocket ‘Y’ Pocket ‘D’ Pocket 2.4.2. The open pocket machine is the most common and to assist with the mechanical action will probably be fitted with 3 or more lifters to help lift and carry the work nearly to the top of the machine. The subsequent drop and squeezing action of the work gives this type of machine the highest level of action. 2.4.3. The ‘Y’ pocket drum is only usually found on larger washer extractors where it helps to keep different classifications/customers separate and aids loading and unloading, as well as aiding balancing of the machine when on high speed extract. Due to the limited space inside the drum, lifters are not usually fitted. The wash action is slightly reduced in this type of machine but is adequate for light to medium soiling classifications. 2.4.4. The ‘D’ pocket machine is the least popular configuration and is usually found on side-loading machines. Lifters are usually fitted but the wash action can be restricted. 2.4.5. Washing inner basket speed – This is normally set by the machine manufacturer and most washer-extractors will have 3 different rotational speeds. Normal or ‘wash speed: This is where the textiles will appear to be lifted out of the water and then dropped back as the basket rotates. As the textiles get to the 11 o’clock or 1 o’clock position (depending upon if it is rotating clockwise or anti-clockwise) as the inner basket is rotating, the textiles will fall off the inside of the inner basket back to the bottom into the water. This produces the ‘lift-and-squeeze’ motion much the same as hand-washing in the sink at home. ‘Inter-extract’ speed: This is a slightly faster speed that normally only starts when the washing machine drain opens and is designed to help evenly distribute the load around the inside of the washing machine before going onto final extract. Open pocket machines will often start this ‘inter-extract’ or ‘Drain speed’ and after 10-20 seconds the drain then opens which means that the remaining water in the load assists in spreading the wet textiles evenly inside the washing machine. This inter-extract speed is often used after the main wash stages and in between rinse stages to help improve rinse efficiency. Final extract speed: This is when the machine goes into very high spin speed to remove as much moisture as possible from the washed textiles. With most washer-extractors this high-speed time duration will be for 2-9 minutes depending upon the items being processed, e.g. polyester cotton can be badly creased if extracted for too long whereas 100% cotton items need as long as reasonably possible to remove as much moisture as possible. Remember – it is up to 15 times more NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 13 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors expensive to remove the moisture in tumble drying than by extending the high speed spin time to the correct duration. 2.4.5. Degree of loading Washing machines are usually referred to by their maximum loading capacity (e.g. a 90kg machine). This figure is usually calculated using dry 100% cotton sheeting as the standard classification. Loading above this designated weight will reduce the mechanical action because of the restricted movement and lower drop of the linen. Overloading will result in poor wash quality. Below this weight (under-loading), increased mechanical action will occur which can increase fabric damage. Wash costs increase because the same amount of water, chemicals and energy are required for a smaller amount of work. You may be trained to load your washing machines to a set weight, but you must take into account how bulky an item is and how this will affect the mechanical action of the wash. For example, you would never manage to squeeze 90kg of lightweight polyester filled duvets into a washing machine with a maximum loading capacity of 90kg. If you are confronted with a washing machine with an unknown capacity, the target weight for the machine can be readily calculated by measuring the dimensions of the washing machine basket. Measure the depth from the front to the back and the diameter of the machine basket in centimetres. From this you can then calculate the volume of capacity of the inner basket in litres as follows: Volume of a cylinder (in litres) = x r x r x l 1,000 Where: = 22/7 r = radius of the inner basket (= ½ diameter) in cm. l = length of the inner basket in cm. Example: A washing machine inner basket measures 140cm in depth by 90cm diameter. Therefore the capacity of this washing machine is:- = = (22÷7) x (90cm÷2) x (90cm÷2) x 140cm 1000 3.143 x 45 x 45 x 140 1000 891 litres. If the degree of loading used in your laundry is, say, 56g/litre – then the capacity for this washing machine is:891litres x 56g = 49,896g @ 1,000g per litre = 49.9kg NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 14 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors On the manufacturers machine name plate and technical specifications the capacity of the washing machine (in litres) is often displayed – which saves you having to calculate the volume of the washing machine. However, as a general guide the following degree of loading information may be of assistance:For 100% cotton medium soiled whitework:- For washing machines with a cage diameter of less than 100cm – 56g/l - For cage diameters between 100 -200cm – 72g/l - For washing machines with a diameter greater than 200cm – 100g/l. It is also important that the degree of loading is reduced by up to 20-25% when loading polyester or polyester cotton blended materials or heavily soiled work. For woollens and blankets and duvets – this may be reduced even further down to 50%. 2.5. Level of water This is usually referred to as the dip and is a very important factor in controlling the mechanical action and wash quality. The dip is referred to in two ways, either the standing dip or the running dip. Standing dip Running Dip The running dip is usually lower than the standing dip as water is lifted by the cage rotation. Because of the cushioning effect of water and the tendency for textiles to float, a high dip reduces the level of mechanical action. This is why it is important to ensure that the wash stages of a process have a low dip and maximum mechanical action to help break down the soiling embedded in the fibres. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 15 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Exercise 9 Select a washer extractor in your washroom and find out what weight of load would be selected for the following classifications? Machine name: ........................................................................................................................ Inner basket design: Open pocket / ‘Y’ pocket / ‘D’ pocket Maximum loading capacity:...................................................................................................... Classification Loading Weight Polycotton sheets Duvets Cotton towels Polycotton workwear 2.6. Chemical activity The action of chemicals in assisting with the removal of soiling is a complex process, which is constantly being researched and developed and improved. A brief history of the development of modern laundry chemicals from the original ‘soap’ to the fully built detergents of today may help you understand the terminology. Before the 1960s almost all laundries used a mixture of soap and alkali. The soap was a product derived from the action of boiling caustic soda (a very strong alkali) and natural oils or fats such as olive oil and palm oil (vegetable) or tallow (animal). The type of oil used dictated the properties of the soap, e.g. high or low lathering capability. Very little soap is now used in Your contribution to HEALTH & laundries, but the term soap is still used to describe washing SAFETY in the Washroom is detergents. through:- Keeping the workplace clean and tidy so no trips and slips Storing all chemicals correctly and safely so no explosive mistakes Reporting machine faults immediately so no ‘out-of-balance’, electrocution or fires Washing hands and wearing PPE to prevent cross-infection Loading/unloading machinery correctly so no back injuries or machinery damage. NVQ 2 - Laundry Operator The new chemicals used in the washroom are soapless detergents made by complex reactions based the chemical reaction between oleum (a very strong acid) and alkyl benzene – a by-product from the petrochemical industry. Various types of detergents can now be ‘engineered’, each having different properties, which can be effectively used to remove different types of soiling. Detergents alone have limited properties and if used on their own may not give the desired results. Because of this, fully built products © 2008 LTC&DTC Limited Page 16 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors were developed in the late 1960’s. They contain a wide range of different chemicals that when combined in the correct proportions achieve a good wash result. The ingredients of these fully built detergents vary depending on the type of soiling or fabric they are intended to be used on, but most products share the same basic ingredients although the ratios may vary. 3. THE COMPONENTS OF A FULLY BUILT WASHING PRODUCT 3.1. Soapless detergents. These are probably the most chemically complex ingredient and their role is to lower the surface tension between the water and the fibres to allow the water to quickly and thoroughly wet-out the fabric. A secondary action is to actually remove soiling from the surface of the fabric. Each molecule of detergent is made up of two parts, a ‘head’ and a long straight ‘tail’. The ‘head’ is hydrophilic, that is it is attracted to water and the ‘tail’ is oleophillic and attracted to oil. Water loving head (hydrophillic) Water hating tail (hydrophobic) As virtually all soiling is either oil based or held in place by oil, the properties of these detergent molecules can be used to good effect in removing soiling from fabric. The diagram below shows a droplet of oil on a fibre submerged in water. When detergent is added the molecules aim to establish a situation where both their heads and tails are satisfied e.g. tails in oil and heads in water. The only place they can achieve this is on the droplet of oil connected to the fibre. As the surface of the oil becomes covered with detergent molecules, they begin to attach themselves to the point where the oil and fibre are joined thus weakening this joint. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 17 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Eventually the connection between the oil and fibre is broken and the oil is lifted off into the water by what is called the ‘roll-up’ action. It was mentioned in the section on hard water that water hardness affects this process. Firstly it will destroy some of the detergent and secondly it will coat the oil with a hard shell of hardness salts (calcium and magnesium salts) almost immediately and make it more difficult for the detergent molecules to attach themselves. 3.2. Alkalis In volume, alkalis will form the greatest proportion of a bag of built detergent product. Several alkalis are available, but the most common are sodium metasilicate and sodium carbonate. Both will be present in most fully built detergents but in different ratios depending on the type of soiling and material the product is aimed at. The main functions of an alkali are to:o To neutralise any acid soiling (most soils encountered are acidic). o Prevent the detergent molecules from breaking down (by their heads separating from their tails). By making the wash solution highly alkaline this is less likely to happen. o Create alkaline conditions that make some fibres swell (particularly cotton) making soil removal easier. o React with the oils and fats in the soiling to make crude soaps. o Provide some soil suspension of removed soiling (only with sodium metasilicate). 3.3. Soil Suspending agents Due to changes in Environmental legislation products like sodium carboxy-methyl cellulose (SCMC) are no longer used. Detergent manufacturers now use a range of different chemicals that will vary somewhat based upon the detergent formulator. These soil suspending agents are designed to introduce a strong electrical repulsion between the soiling and the fabric so that the dirt particles remain in solution so they can be flushed down the drain at the end of the wash process stages and not redeposited back onto the fabric to turn it grey. 3.4. Water softening agents Again, sodium tripolyphosphate (STPP) was added to the washing detergents you use at home to effectively soften the wash water – but alternative more environmentally friendly chemicals are used. With industrial detergents their role is to surround the calcium and magnesium in the soiling to stop it having a detrimental effect on the detergent activity and to contribute to the removal of hardness salts on the incoming soiled textiles. Although many larger industrial laundries use water softeners, there are many smaller in-house laundries that do not – and therefore they need higher levels of water softening reagents in the detergent formulation to reduce the risk of the fabric turning NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 18 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors grey with the lime soap (calcium and magnesium salts) formed when soap or detergent is added to hard water. 3.5. Optical brightening agents (OBA) These chemicals are added in very small quantities – often as little as 0.5% of the bag contents. They coat the surface of the fabric, absorb the normally invisible ultra violet light and reflect it back from the fabric as visible white light making the textiles appear bright and fresh in daylight. Soapless detergents, alkalis, soil suspending agents, polyphosphates and OBA are the main ingredients of fully built detergents, but some contain special additives to improve the product’s performance on certain soiling or fabrics. 3.6. Soap Soap is still added to some fully built detergents to add a slightly soft feel to fabrics and provide lubrication inside the washing machine as well as to act as a suds suppressant as many synthetic ‘soapless’ detergents will create a very high lather and thus reduce mechanical action. This lather does not contribute to the cleaning process. 3.7. Enzymes Enzymes are very complex organic molecules found in the human stomach. They can be manufactured digest specific types of protein, cellulose and fatty soiling. A wash containing enzymes should be maintained below 50ºC for at least 10 minutes to enable the enzymes to break down their particular soiling target. 3.8. Bleaching agents These are sometimes added to built detergent products in the form of sodium perborate. Sodium perborate is only active between 60ºC and 80ºC, although activators can be added to allow it to become active at lower temperatures. Bleaches built into detergent products do not have the flexibility of bleaching carried out with separate chemicals. Organic chlorine bleaches (DCCA and TCCA) can be added into fully built detergent formulations – but these should ONLY be used at wash temperatures below 60ºC to avoid excessive fabric damage. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 19 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Exercise 10 List the names of the fully built detergents used in your laundry and detail what hazard warning symbol they have on the bag or drum e.g. corrosive, toxic and so on. PRODUCT NAME HAZARD WARNING 4. Bleaches Bleaches are used in the laundry to de-colour visible stains and unwanted dyes from fabric. They fall into two basic categories, oxidising bleaches and reducing bleaches. The two most commonly used laundry bleaches are sodium hypochlorite (NaOHCL) and hydrogen peroxide (H2O2) both are oxidising bleaches but operate in different ways and require different conditions. 4.1. Sodium hypochlorite (NaOCL) This is still the most common type of bleach in use in this country and because of its smell is commonly called ‘chlorine bleach’. It is a very crude basic chemical that, like all bleaches, does not have a detergent’s ability to remove soiling and hold it in suspension before carrying it away. Bleaches work on stains by chemically attacking the coloured dyes in the stain on the fabric. A side effect of this chemical attack is damage to the fibres. If too much sodium hypochlorite is used or if the wash conditions are not correct then the chemical damage to the fibres (particularly cotton) can be so bad that the item being bleached just falls apart. Sodium hypochlorite should only be used as a bleach on white or light pastel shade items because it will remove the dye from coloured cotton and some dyed polyesters. Sodium hypochlorite is normally sold on the basis of available chlorine by weight, the normal commercial strength being 14-15%. It is a relatively cheap chemical and has the benefit that at very low concentrations (approximately 120-150 parts per million) it is an extremely effective disinfectant. As noted earlier its optimum temperature for use is about 60ºC; below this its action is slower and above this the action can be very rapid and can cause chemical damage to fabrics. Bleaching with sodium hypochlorite is usually carried out in the first rinse with a dose of approximately 6-8 mls per kg dry weight of work. Due to the risk of chemical damage to fabrics from concentrated sodium hypochlorite, it is usual practice to dilute it with 3 or 4 parts water before adding to the wash. On automatic feed systems, hypochlorite bleach should always be added below the water line and be flushed in by water. Sodium hypochlorite bleach should not be used when washing some flame retardant treated fabrics as it can destroy this treatment; it will also neutralize the benefits of enzymes and perborate/peroxide bleaches if used in the same bath. If you start getting large brown stains appearing on hospital work after being washed in a process that includes sodium hypochlorite these are likely to be the result of a chemical reaction between the hospital disinfectant Chlorhexadine (used in proprietary products such as Hibiscrub, Hibicleanse and Savlon) and the bleach. The resulting NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 20 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors stain cannot be removed. The answer is prevention rather than cure so only sodium perborate or hydrogen peroxide bleach should be used on hospital work where this type of staining might be present. 4.2. Hydrogen peroxide (H2O2) Hydrogen peroxide is usually sold at a strength of 35% to the commercial laundry market. It is inactive below 60ºC and does not become fully active until temperatures above 80ºC are reached. Unlike sodium hypochlorite, hydrogen peroxide has no bacterial effect. It is considerably more expensive than sodium hypochlorite and although only 23mls/kg of dry weight work is used it is still more expensive to use. The benefits of hydrogen peroxide are that lower volumes need to be stored and it can be used on pastel or coloured work without stripping the colour. Chemical damage to textiles from using hydrogen peroxide is far less likely than with sodium hypochlorite. These products should NEVER be mixed as they form free chlorine gas From a health and safety view point both sodium hypochlorite and hydrogen peroxide are corrosive and extreme care should be taken when handling either product. 4.3. Sodium Perborate (NaBO3) is a similar chemical compound to hydrogen peroxide, but in solid powder form. It is used at high temperature (70ºC) at a dosage rate of 4g per kg of dry weight work. 4.4. Reducing bleaches The most common of these is sodium hydrosulphite (sodium dithionite – Na2S204). Reducing bleaches are rarely used in laundries except for specific dye removal and even then not as part of a wash process. Exercise 11 List the types and number of washing machines you have in your laundry. Machine type Number Open Pocket W/ex Y Pocket W/ex D Pocket W/ex Exercise 12 What are the five main ingredients of a fully built detergent? 1............................................................................................................................................... 2............................................................................................................................................... 3............................................................................................................................................... 4............................................................................................................................................... 5............................................................................................................................................... Exercise 13 What bleach do you use in your laundry? ........................................................................... At what temperature is the bleach process carried out? ................................................... NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 21 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 5. OTHER CHEMICALS USED IN THE WASHROOM 5.1. Sour (Acid) As most washing detergents are chemically alkaline they can be neutralized by the addition of an acid. A laundry sour is a mildly acidic chemical that can be added to the final rinse of a process if white work is turning yellow (galling) because of the effect on residual alkali of heat in finishing). Sours should not be used as a substitute for good rinsing. They are designed to neutralise excess alkaline, from the raw water. Acetic acid is a commonly used sour. 5.2. Antichlor An antichlor is added to a process to neutralize any retained chlorine bleach. If cotton items are tumble dried or calendered with chlorine bleach residues on the fibres they can be chemically damaged. Sodium thiosulphate and sodium bisulphite are commonly used as antichlors. 5.3. Fabric conditioner Fabric conditioners coat the fibres with a cationic detergent to provide a soft feel and body to cottons and reduce problems with static electricity on polyester. They are added to the final rinse of a process. 5.4. Starch Starch is used to give body and stiffness to fabrics and can help to reduce soil and stain penetration. It is typically used on table linen and most successfully applied in a special starch rinse at the end of the wash process. Natural starches made from wheat, corn, rice or potato typically require a low dip, minimum 38°C (ideally 50ºC) rinse of about 5-10 minutes duration prior to the final extract. Such natural starches do not readily attach themselves to synthetic fibres such as polyester unless used in a ‘boiled’ starch solution. Some synthetic and blended starches are also available, often containing PVA that have been specially developed for man-made fibres. NVQ 2 - Laundry Operator Your contribution to QUALITY in the Washroom is through: Not mixing items to avoid batches of linted boiler-suits Removing coloured items that could discolour a load Separating heavily soiled work for special treatment Identifying mildew and rust for special processing Selecting the right wash process so that the items come clean the first time. © 2008 LTC&DTC Limited Page 22 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 6. DEVELOPING A WASH PROCESS 6.1. You now have all the necessary ingredients and knowledge to start to develop a suitable wash process. The amount of chemicals, the duration of each stage of the wash process and the temperature used will be dictated by a number of additional factors:- - - - 6.2. The type of soiling on the textiles, e.g. oily soiling requires high temperatures and high alkalinity versus protein soiling, such as blood and milk need lower temperatures and good detergency. The level of soiling. The higher the amount of soiling present the more wash stages required to dilute and remove it and the more chemicals that ay be required. The type of fabric to be processed. Woollen articles are severely damaged by high washing temperatures, increased levels of mechanical action and strong alkalis – whereas cotton items are not. The colour of the items. Not all colours (dyes) are safe. Unless the textile has been VAT dyed, they can be affected by the process temperatures and chemicals additions resulting in some colour loss – or bleeding (transfer) of loose dye into the wash water and onto the other textiles in the load. It is therefore essential when loading the washing machine to ensure that all the items in the load are of the correct classification and no ‘rogue’ items have been accidentally miss-classified by the sorting room operators. A red shirt or a red paper napkin, for example, accidentally placed into a load of white cotton sheets or table cloths can result in the whole load turning pink. This may look very nice – but not possibly what the customer is looking for. 6.3. It is also necessary for you to fully understand and be able to interpret any care labels that may be attached to the items you are processing. If you do identify a ‘rogue’, in order to decide what type of wash process to apply, the care label will give you all the information required. (See Unit LDC3 – Check Items and makeup loads for cleaning) 6.4. Similarly you will also need to be able to identify the various fibre and fabric groups as, depending upon the fibre content of the article, this will dictate the type of wash process that can most effectively be applied. (See Unit LDC3 – Check Items and make-up loads for cleaning) The wash stage 6.5. All the ‘ingredients’ of a wash process have now been detailed, so this section will show you how they are all put together to make a wash process. 6.6. All wash processes are made up from two basic elements:6.6.1. The wash process during which the soiling is removed; and 6.6.2. The rinse process where the soiling and chemicals used on the wash stages are diluted and discharged down the drain or sewer. Depending upon the type and extent (or degree) of soiling on the fabrics to be cleaned, the soil removal stage may involve repeating the washing several times and giving 2 or even 3 washes in order to remove all the soiling. 6.7. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 23 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 6.7.1. For example, the first wash stage could involve merely adding a high dip (water level) using cold water only – with no detergent – and running the machine for 5-7 minutes before draining the water from the washing machine. 6.7.2. The times we would want to do this is when there is a large quantity of water soluble or particulate soiling that can be easily removed just by rinsing the work in a lot of water. The type of work that is most likely to benefit from this stage of the wash is foul or infected hospital linen, dust mats with high levels of sand and soiling or towels that have a high level of residual hardness salts. 6.8. The next stage – which is where most classifications will start the wash process – is using a medium dip level filling with cold water with a detergent addition and taking the temperature up to a maximum of 39ºC and running for 5-7 minutes. 6.8.1. It is during this stage that most of the loose soiling is removed and, in particular, any protein soiling. Using temperatures in excess of 39ºC may well set protein soiling to create permanent staining that may only respond to special bleach treatments. 6.8.2. Depending upon the amount of soiling removed and the amount of soiling remaining on the textiles either the water can be drained and a ‘Hot’ wash given – or – in situations where the soiling levels are quite low, without draining the machine after the allotted 5-7min, the temperature of the wash can be simply increased to 71º-75ºC. This is called a ‘stepped’ process. 6.8.3. If the water is drained and fresh water is then used for this hot wash, additional detergent additions will be required – whereas by simply increasing the temperature of the wash using the ‘stepped’ process technique, no further detergent is usually required and it saves on both water and steam costs. 6.8.4. Either way, this part of the wash process where a higher temperature is used is essential to provide:(a) Thermal disinfection of the processed load; and (b) To emulsify the oils and fats which generally need higher temperatures and alkalinity to effectively remove them. The Rinse stage 6.9. The rinse stage has several functions which are:6.9.1. Dilute and remove all the soiling removed from the textiles; 6.9.2. Dilute and remove any chemicals used during the wash stages; 6.9.3. Carry out any ‘special’ stain removal activities; 6.9.4. Apply any ‘special finishes’ that may be required on the finished items 6.10. Rinses are normally carried out using high dip levels in the washing machine in order to obtain the quickest dilution possible. However, it is important at this stage that not too much water is used – especially if very low levels of detergent additions have been made on the Main hot wash stage(s). All detergents have only a limited suspending power to hold the soil removed in suspension to be flushed away down the drain. If very low levels of detergent have been used and the detergent is diluted too quickly during the first rinse, some of the soiling will come out of suspension and redeposit back onto the textiles to turn them grey. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 24 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 6.10.1. 6.10.2. 6.10.3. 6.10.4. 6.10.5. 6.10.6. 6.10.7. It is often at this stage bleaching will take place if sodium hypochlorite bleach is to be used. This is because sodium hypochlorite should never be used at temperatures above 60ºC and the cold water used will always cool the load down to below this temperature – and – as bleach attacks all protein, it become most effective and less can be used once the excess protein has been removed in the wash stages. Some laundries prefer to use alternative types of bleach such as sodium perborate, hydrogen peroxide or peracetic acid – but these would normally be use don the ‘Hot wash’ stage as these bleaches work better at higher temperatures. At the end of the first rinse – which normally would be for 3 minutes without bleaching, 5 minutes with bleaching, the water is drained in readiness for the next rinse. It is at this point, once most of the water has drained from the washing machine that a short 1-2minute ‘Interextract is highly effective in improving rinsing efficiency. Almost all washer-extractors have an ‘intermediate’ spin speed before they finally increase to maximum speed for the final extract. The purpose of this intermediate speed is to remove all of the excess water and ensure that the load is evenly distributed around the washing machine cage so that it does not go out of balance when it is on high speed. The use of an intermediate extract stage at the drain of the first rinse stage is one method of improving rinse efficiency by extracting a greater amount of the ‘grey’ water from the textiles so there is less to dilute in subsequent rinses. Depending upon the amount of residual chemicals carried over from the first rinse, it is sometimes necessary for one more rinse whereas if no inter-extract speed is used then a further two rinses will normally be required. It is on the final rinse where any ‘special’ treatments that may be required to enhance the finish or appearance or handle of the washed items will be added. Such additions can be a ‘sour’ or acid to chemically neutralise any last traces of alkalinity or starch to impart a stiff finish to the fabric when ironed or softener to impart a ‘soft’ finish to the fabrics. Final Extract stage 6.11. This stage is possibly the one aspect that will have the greatest impact on the finishing departments as the amount of water remaining in the textiles after washing will determine the production from the finishing departments – and – for polyester cotton blends, if they are extracted for too long or with an extract speed that is too high, the fabric will be excessively creased and very difficult (if not impossible) to remove from the fabric. 6.12. It is significantly more cost effective to remove moisture from textiles by moisture extraction during this final extract than it is by removing it either in tumble drying or on the calender/press or Steam/Air tunnel finisher. 6.13. 100% cotton items will normally benefit the most from a final extract time of 58minutes depending upon the final extract speed and the time of the year. (During the colder winter months longer extract times are often necessary). However, polyester cotton items seldom need more than 1 or 2 minutes – and normal procedure is to let the washer-extractor just achieve maximum speed NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 25 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors before then stopping the extract. This is to ensure the lowest levels of additional creases are put into the material. 6.14. For 100% cotton items the ideal moisture retention after extraction is ±45% which means that if you have 100kg dry weight of fabric when loaded into the washer-extractor, when the load is taken out after washing and extraction is should weigh 145kg. 6.14.1. If the load has a higher moisture retention than this, extra time will be needed in the tumble dryers to dry towels or the calender will need to be slowed down so that the sheets or pillow slips leave the calender dry. 6.14.2. It is therefore essential that the final extract time is NEVER cut-off earlier than programmed. 6.14.3. Periodically you should check the moisture retention from each washer-extractor you are responsible for as mechanical failures can occur or drive belts can start slipping which may result in higher moisture retention in extracted items. Moisture retention test 6.15. In order to complete a moisture retention test the following procedure should be adopted:6.15.1. Take a full load of washed, damp work that has been through the final extract stage and weigh the full load. Ideally a classification such as towels should be used. After weighing record the total weight of the load (do not forget to either set the ‘tare’ on the scales to cater for the weight of the trolley the load is in.) 6.15.2. Then take the load of work to a tumble dryer and fully dry the load. It is important that you check that the whole load of work is kept together and the load is ‘bone-dried’. 6.15.3. Now re-weigh the bone-dry load of work and record the result. 6.15.4. The moisture retention percentage can now be calculated using the following example:Weight of damp towels – minus the weight of the bone dry weight = the weight of water left in the load. The weight of water in the load divided by the bone dry weight x 100 = the Percentage moisture retention. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 26 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Example: Damp load weight = 185kg Bone dry weight = 125kg Amount of moisture in the load = 185kg – 125kg = 60kg The amount of moisture (60kg) ÷ The bone dry weight (125kg) x 100 = 48%MR 6.16. For polyester and polyester cotton blended items the Moisture Retention will be significantly lower as polyester does not absorb moisture the same way that cotton or woollen items will. However, a certain amount of moisture will be held in the weave between the fibres which will add to the moisture retention level. 6.17. Because the amount of moisture retention in a polyester cotton blended article will vary according to the amount of cotton present, it is necessary to determine what is the correct moisture retention levels on these types of items for YOUR laundry. The machinery will have been set-up to process the work at a given level based on the normal moisture retention achieved from the washroom. So it may be necessary to take several loads of polyester cotton blended items and calculate the average moisture retention so this can be recorded and used as the bench-mark criteria for all future testing. 6.18. It is also well worth while co-ordinating any moisture retention tests with the Tumbler operators as they will also be checking the Evaporation rates from the tumble dryers, i.e. How efficiently the tumblers are working and how long it takes to evaporate the moisture form the items tumbled dry. Whilst you are doing your moisture retention test – the Tumbler operator can also do their Tumbler evaporation rate tests. Selecting the right process 6.19. If you want to achieve the best results on processed items without risk of damage to them, it is essential that the correct wash process is selected based on the classification being processed and the type and degree of soiling to be removed. Your contribution to IMPROVED PRODUCTIVITY in the Washroom is through: The correct sequencing of customer’s work to maintain workflow through finishing departments Allowing all programme stages to complete – no short-cuts – so work washed and extracted correctly Sequencing machines correctly for maximum output Not under-loading machinery so that production is maximised Making the next machine load ready and loading it before taking the cleaned load for finishing. 6.20. For example, if a White-work kitchen cloth process is selected for use on, say, a load of woollen blankets, the whole load of blankets will be totally ruined as the high alkalinity detergents, higher mechanical action and higher temperatures used for processing kitchen cloths will destroy the wool fibres in the blankets and the load is likely to leave the washer-extractor as a soggy, slimy lump that can be removed by the handful. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 27 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 6.21. It is essential to therefore ensure that all process cards and drums are CLEARLY marked or identified to avoid this type of error. Any cards where the identification is illegible or difficult to read should be carefully remarked and these cards should ALWAYS be stored in a safe place where the risk of damage is eliminated. 6.22. If a process card or drum should become cracked or broken it should be replaced immediately as any cracks or breakages may allow the automatic controls to make extra additions of water, steam or dose the wrong chemicals – with the high risk of disastrous results. 6.23. If your machine has a PLC (Programmed Logic Computer) installed with all the wash processes programmed into it – ensure you have a clearly labelled list of all the programme numbers posted on the front of the washing machine beside the PLC unit so that the programme number can be easily identified and selected. 6.24. All of the PLCs should have a ‘Password protection’ system inbuilt so that nobody other than a suitably trained or authorised person can get into the wash programmes and make any changes. 6.25. With process cards or drums – these should ONLY be prepared by a suitably trained and qualified person as even small errors in the sequence of the process steps can cause damage to the machine or the wrong sequence of process steps. Never change or alter any aspect of these pre-programmed wash processes unless you have been trained and are authorised to do so. Typical wash process 6.26. The following process is a typical washer extractor process for medium soiled white cotton work. Operation Wash 1 Drain Wash 2 Drain Rinse 1 Drain/Inter extract Rinse 2 Drain/Inter extract Rinse 3 Drain/Final Extract Totals: Time (Min) 8 1 12 1 7 1 3 1 3 10 47 Med Temp (ºC) 35 Detergent Low 80 Detergent Med 45 Hypochlorite High Cold High Cold Dip Additions Wash 1 As most soiled linen contains some protein soiling a first wash has been programmed to provide 8 minutes at below 40ºC to allow for the complete breakdown of protein soiling. A medium dip has been selected to ensure thorough wetting out, reasonable mechanical action and enough water to carry any heavy soiling. The amount of detergent added will depend on the level of soiling, but approximately two thirds of the total detergent addition should be made at the start of the first wash. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 28 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Drain The machine is drained to dump the removed soiling. No inter-spin is used as this would remove too much detergent and force the soiled water through the fabric, which would act as a filter and become recontaminated. Wash 2 This wash is where the firmly attached and ingrained soiling is removed so it is important that the mechanical action, temperature and chemical activity are all at their maximum and enough time is given to allow them to work. To ensure a high mechanical action the wash dip should be low. You should ensure that the dip is still low after the high temperature has been reached because if there is a poor steam supply and it takes quite a long time to achieve 80ºC the steam might have condensed back to water in the machine and raised the dip. The remaining one third of detergent should be added to the detergent ‘carried-over’ from the first wash to give a high level of chemical activity. A temperature of 80ºC will give good chemical activity and ensure thermal disinfection. It is essential that this temperature is maintained throughout the set wash time of 12 minutes. Drain The machine is drained again to remove the suspended soiling. An inter-spin can be used at this point – but caution should be used with low detergent dosage levels as the suspended soiling can be filtered back onto the fabric if suspending power is poor. Rinse 1 The object now is to remove all the remaining wash chemicals and any remaining staining. Once the medium dip has been achieved, sodium hypochlorite should be added at a rate of approximately 8-10mls per kg of dry weight of work. The medium dip will allow the bleach to be evenly distributed throughout the wash load. A lower dip may result in a patchy result, a higher dip and the bleach would be over diluted. To ensure good bleaching activity without excessive chemical damage a temperature of 50-60ºC should be maintained for 5-7 minutes. Drain/spin or ‘inter-extract’ The machine is again drained, but this time an inter-spin is also used to greatly increase the removal of chemicals. Rinses 2 to 3 These rinses are to completely remove the remaining chemicals, including the sodium hypochlorite. Rinsing is merely a process of dilution and thus a high dip is required. No temperature is used and 3 minutes after the dip has been achieved is usually sufficient time for total mixing. Drains and inter-spins between rinses will increase chemical removal, and allow reduced water consumption. Final extract The length of the final extract will depend on the classification, the type of washer extractor and the finishing process the load will be destined for. The above is just an example of a standard two wash process. There are many variations that could be made to it depending on the requirements of classification, fabric type, soiling level. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 29 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Exercise 14 If you were to use hydrogen peroxide bleach instead of sodium hypochlorite on this process where would you add it? ................................................................................................................................................. ................................................................................................................................................. How much would you use per kg of dry weight work? ................................................................................................................................................. A wash process for engineers coloured polycotton workwear would not normally include any bleach addition at all and would have other significant differences from the cotton sheet process. Soiling on engineers’ workwear is likely to be mineral oil based and this tends to form a firm bond with the polycotton fabric. To help the detergent to break this bond the first wash temperature may be set above 80°C. This will soften the oil and grease and increase the chemical activity of the alkali in the fully built detergent. As polyester fibres tend to suffer from thermal shock creasing if the reduction in temperature from the high wash temperature to the cool rinse is too rapid, a special cool-down stage has to be added to the process. The water inlet pipe to the washing machine should be below the normal dip level – normally into the bottom of the machine. If the normal water supply line is used, thermal shock can still occur as the cold water sprays over the top of the hot fabric. This stage will ensure that the temperature falls from about 80ºC to below 52°C no quicker than 4°C per minute. This should reduce the level of ‘thermal’ creasing, but more pressure creases could be imposed if the polyester cotton process included a long final extract stage. As polyester cotton is not as absorbent as cotton it will only require a very short spin. Note: When loading polyester-cotton or 100% polyester items into the washing machine, the degree of loading should be reduced by 25% to avoid the risk of pressure creasing. Polyester cotton is also more bulky and takes up more space than 100% cotton items and so mechanical action will be reduced if the higher degree of loading is applied. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 30 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors MACHINE FAULT RECOGNITION AND REMEDIAL ACTION 7. It is essential that you are familiar with all of the controls and accessories that have been fitted onto the washer-extractors under your control. All washer-extractors will have certain minimum controls that are readily visible, e.g. Wash programme controller, On/Off switches and Emergency stop buttons. However, depending upon the style or type of equipment there will be other important accessories that are ‘hidden’ inside the machine covers. 7.1. The key areas that you should continuously monitor as you are working on the machines are:7.1.1. Rotational direction: All washing machines rotate backwards and forwards and should rotate for the same number of revolutions in both directions at the same speed. If they rotate more in one direction than the other, the work inside the machine will become a tangled ‘lump’ making it very difficult and time consuming to unload. The reason for this can be a fault has developed on the electrical reversing controller or the drive belts may have stretched or become wet and are slipping on the drive shaft. 7.1.2. Dip levels: Some washing machines will have a dip-level sight glass which is readily visible and located to one side of the machine. With other machines this sight glass may be hidden inside the machine covers – but, almost all washer-extractors have a glass panel in the loading/unloading door so that you can see what is happening inside the washing machine. Depending upon the stage of the wash process different dip levels are required and by careful observation of the dip level and being able to read the process card, it should be possible to visibly assess if the right amount of water is in the machine. Variations in the water or dip level will have a major impact on both the costs as well as the quality of the work produced. Faults can develop with faulty water inlet or drain valves or the sensors in the dip measuring tube. 7.1.3. Temperature controls: All washing machines will have a thermostat prominently displayed on the front panel. This tells you the temperature of the water inside the washing machine and it is essential that process target wash temperatures are maintained for each stage of the wash process. 7.1.4. Timers: With PLC controlled machines some timers will give the elapsed time since the process started, others will count down the remaining time for the relevant wash stage. With card or drum controlled machines the card will travel through the controller at a set rate or the drum will rotate at a constant speed. With all of these control mechanisms they sometimes go wrong. An electrical ‘spike’ can affect PLC controllers or cards/drum can get stuck or the drive motor simply ‘stops’. Be aware at all times. Make a mental note if a process seems to be taking longer than usual and investigate if it is. 7.1.5. Extract speeds: All washer extractors use various types of devices and systems to evenly distribute the wet work around the inside of the machine for when the machine goes onto high speed. The forces inside of any washer-extractor are calculated in ‘G’ force – which is the force of gravity – and many washer extractors will achieve or exceed 500’G’ – which means that the load inside of the washer-extractor will weigh 500 NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 31 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 7.1.6. 7.2. times more when the machine is on high speed. If the load is not evenly balanced inside of the washer-extractor when it does go onto high speed, the machine will start to vibrate excessively or even start to ‘jump around’ if it is excessively out of balance. All washer-extractors will be fitted with several safety cut-off switches that measure the level of vibration – and if this becomes excessive, they are ‘tripped’ and the machine will cut-out. However, these safety cut-out switches can go wrong and either cut-out too slowly or simply not work at all. If this happens the washing machine can be torn from its foundations and then going for a ‘walk around the factory’ where it will totally destroy everything in its path. It is therefore essential that if a washer-extractor starts to go wildly ‘off-balance’ and does not automatically stop – you should hit the emergency stop button to prevent any possible major risk of injury or parts breaking off from the machine. Use your ears and eyes: After a while, if all the equipment is working correctly, you will be familiar with the ‘normal’ sounds and sights of the machinery whilst in operation. If you hear or see anything unusual – NEVER ignore it. An unusual sound could be a bearing that is breaking up or needs lubrication or an airline that has vibrated loose. If the machine starts making unusual sounds – stop the machine and report it immediately All of the above potential problems and faults you should be able to recognise – and it is your duty to report them immediately to a responsible person according to your company policy. If the machine is behaving dangerously (such as out of balance) or making strange noises – stop it immediately using the emergency stop button and report it immediately. NEVER turn the power off directly at the mains – especially if the machine is on extract speed – as the electricity will often control the braking or balance mechanisms and by turning off the power supply the machine may well go totally out of control. Routine Maintenance 7.3. However, some of these faults can be prevented by ensuring that your complete routine checks and maintenance on the machinery. These routine checks will be detailed in the manufacturer’s maintenance manual that was supplied with the washing machine and you should ensure that these procedures are carried out according to direction to minimise the risk of injury to yourself or damage to the machinery. The range of checks will vary somewhat between each type of machine – but the following are just some examples:7.3.1. Sight-glass/dip-tubes: Ensuring these are clean and free of deposits inside the dip-tube so the water level can be easily identified. With some types of machinery a special long-handled brush for this purpose is supplied. 7.3.2. Cleaning of soap hoppers and chemicals delivery areas: This ensures that all product is delivered into the washing machinery and no blockages occur which could prevent chemicals entering the washing machine. 7.3.3. Cleaning of all sight-glasses: So the inside of the washing machine can be seen clearly. 7.3.4. All process cards and drums are in good condition, clean and correctly labelled. 7.3.5. There are no leaks on air, water and steam lines. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 32 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 7.3.6. All gauges are working correctly showing temperature, air pressure and so on. 7.3.7. All chemicals dosing pumps are clean and functioning correctly – and if liquid dosing via peristaltic pumps, the drums are replenished correctly and pinch tubes are not cracked or broken or too soft. 7.3.8. Checking and monitoring detergent consumption levels and reporting any significant changes. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 33 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors FAULTS WITH PROCESSED WORK 8. When you have now completed the wash process and you are now unloading the clean work from the washing machine you will have a ’close-up’ view of the condition of the processed work. It is at this stage where many potential problems and faults can be identified and the appropriate remedial action taken. 8.1. Some common faults and their solution are:8.1.1. Sheets, pillow slips and table linen linted and fluffy: This can often occur when processing polyester or polyester blended fabrics and either a towel or a paper napkin or similar has been accidentally included in the load. The remedy is to find the offending item, remove it from the load and then re-process the whole load. 8.1.2. A white load of work is now tinted a different colour: This is where a rogue coloured item has been incorrectly classified or a coloured paper napkin or similar has been included in the load or a pen has been left in a pocket. The solution is to identify and remove the item that has caused the discolouration and then re-process the load using either bleach or a dye removal agent such as ‘stripping salts’. 8.1.3. The load has lots of small grease black deposits – often found inside of pillow slips: This is commonly called ‘copper grease’ and these greasy balls are oils and fats which have come out of solution during the wash process and re-deposited on the fabric. This is caused by insufficient alkalinity (not enough detergent) during the main wash and/or the first rinse dip is too high. The solution is to immediately re-wash at high temperature using additional levels of a strong alkali such as sodium metasilicate. 8.1.4. Processed work is still heavily stained: This will commonly occur on hospital soiled work, kitchen textiles and butcher/abattoir soiled work. The cause is either the pre-wash temperature was too high and the protein soiling has been ‘cooked’ onto the fabric or the bleach addition used did not take place or was too little. The solution is to re-wash with the correct type of bleach with the right addition. 8.1.5. Polyester fabric are very creased: This can be for a number of reasons ranging from over-loading of the washing machine, correct cool-down procedures not being used or excessive time on high extract. In this situation it is essential that the degree of loading and the wash process is checked to ensure the correct process was used and there are no machine faults. Sometimes this type of fault can be corrected by rewashing the load and ensuring the main wash temperature exceeds 70ºC and then the load carefully cooled down to avoid thermal shock. 8.1.6. Items are smelly or look grubby: This is normally an indication that insufficient detergent or temperature was used on the wash process. This will very often occur on heavily soiled greasy engineers overalls and chefs clothing which require high levels of alkali at high wash temperatures in order to remove all of the ingrained grease and oil. The solution is to re-wash with high levels of a strong alkali such as sodium metasilicate. 8.1.7. The load looks dingy and dull: This is normally a sign of soil deposition, i.e. the soil has been removed from the textiles and then evenly redistributed over the entire load. This can occur if 100% cotton and NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 34 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors polyester cotton items are washed together – and the polyester preferentially picks up the soiling form the load or if insufficient detergent was added to the process or if the process was designed for a light – medium soiled load and a heavily soiled item was incorrectly classified with them. The solution for this is very difficult and good improvements are seldom achieved. A repeat wash process with the correct detergent additions may help to reduce the problem – but only repeated well controlled wash cycles will produce a gradual improvement. However, the first action in this case should be to check the detergent delivery system to ensure the correct amount of detergent was added to the process. Exercise 15 Using the information you have been given above see if you can complete the following process for medium protein soiled white polycotton workwear. You may wish to complete this process as a group exercise. Time Temp Operation Dip Additions (Min) (ºC) Wash 1 Drain Wash 2 Cool-down 80 10 Med Drain Rinse 1 Drain Rinse 2 Drain Rinse 3 Drain/Final Extract 2 Totals: Exercise 16 How do you start a loaded washer extractor on your standard nightwear programme? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 35 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Exercise 17 How do you programme your machine to achieve a standard towel wash? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. Exercise 18 Follow a standard cycle on one of your washer extractors and note the times, temperatures and chemicals at each stage. Operation Time (Min) Dip (cm) Temp (ºC) Additions Product name and quantity Wash 1 Drain Wash 2 Drain Rinse 1 Drain Inter-spin Rinse 2 Drain Inter-spin Rinse 3 Drain/Final Extract Totals: NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 36 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Questions on Module 3 Washing Process Use this self check questionnaire to make sure that you know all that you need to know about preceding section. When you have finished discuss your answers with your trainer. Health and Safety 1. What do you do if you see smoke coming from a washer extractor motor? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 2. If you deem it safe to put the fire out, what do you do first? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 3. Which fire extinguisher do you use to put out a motor fire? ................................................................................................................................................. ................................................................................................................................................. 4. Which is your nearest fire exit? ................................................................................................................................................. ................................................................................................................................................. 5. How do you minimise the risk of a manual handling injury when loading/unloading a washer extractor? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 6. You get a ‘tingle’ sensation when you press the start button of the washer extractor. What does this tell you? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 7. You see a pool of chemicals on the floor under the dosing equipment. What do you do? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 37 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 8. You spill detergent powder into a large puddle of water over the floor. How do you make the area safe? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. Washing machine operation 9. At the start of each shift, what would you look for? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 10. What would happen to the washer extractors if the steam pressure drops? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 11. What are the main causes of the water pressure dropping? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 12. What are the consequences of the dip levels not being at the correct levels for washing? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 13. What action should you take at the end of your shift in the laundry? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 38 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors 14. What are the main elements of a wash process? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 15. What are the problems caused by hard water? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 16. Can you name the 7 critical wash temperatures? 1............................................................................................................................................... 2............................................................................................................................................... 3............................................................................................................................................... 4............................................................................................................................................... 5............................................................................................................................................... 6............................................................................................................................................... 7............................................................................................................................................... 17. What is the correct temperature for a pre wash? ................................................................................................................................................. 18. What are the 3 main factors which govern the mechanical action of a wash process? 1............................................................................................................................................... 2............................................................................................................................................... 3............................................................................................................................................... 19. What are the dangers of over or under loading the machine? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. 20. How would you plan your washer extractor loads for the following: 8 loads of sheets, 6 loads of towels and one load of pillowcases? ............................................................................................................................................... ................................................................................................................................................. ................................................................................................................................................. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 39 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors A new employee has just started in your department and you have been assigned to train them on how to operate the machinery in your department. Choose one item of equipment in you department and list the 3 most important things you would tell them to ensure they understood the correct use or operation of it. 1............................................................................................................................................... ................................................................................................................................................. 2............................................................................................................................................... ................................................................................................................................................. 3............................................................................................................................................... ................................................................................................................................................. For the piece of equipment selected in question 14 above – How much work is it capable of handling and where is the manufacturers’ safety manual for this equipment kept? ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 40 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Appendix 1 LDC4 Carry out the washing process At level 2, this unit is for those who wash items using a washer extractor, and organize and control the washing process using a washing extractor The job role will involve: 1. Maintaining operating standards, equipment and supplies 2. Washing items 3. The job role will involve 4. Planning the work required for washing processes 5. Control the washing process: The competent person must: 1. Make services and machinery ready for use 2. Select detergents, chemicals and programmes that are correct for the classification 3. Operate machinery in accordance with supervisor’s instructions 4. Load and unload machines 5. Handle items with care 6. Report any machine faults and identify; 7. Remove any items that are not washed satisfactorily or have been damaged 8. Plan the work required 9. Make the best use of resources available 10. Identify any problems that may arise in carrying out the work 11. Brief colleagues and check that they understand what work they must do 12. Control the washing process 13. Select detergents, chemicals and programmes suitable for the load 14. Check that thermostats and temperature gauges have the correct settings 15. Check that work is being carried out as planned. The key areas of knowledge and understanding 1. Operational settings and range of performance from machines 2. Common faults 3. Which detergents, chemicals and additives to use and what they do 4. Care labels 5. Understanding fibres and fabrics 6. How the complete washing process works 7. How to carry out routine machine maintenance 8. Who to report faults to 9. How to communicate effectively 10. The correct load weight for the machine and the fabric. 11. The difference between wash programmes. 12. The temperature setting for the wash programme. 13. The problems associated with high and low dip levels. 14. How the wash process operates. 15. How to select different wash programmes 16. How to recognise faults and malfunctions within the machine or wash process and the action to take. 17. How to stop a malfunctioning washing machine safely. 18. How to recognise faults or deficiencies in washed work. The skills and techniques 1. Making services and machinery ready for safe use 2. Using machines and machine controls 3. Taking action when faults, inefficient machine operations or hazards are found 4. Reporting and record keeping 5. Waste disposal 6. Receiving, checking and confirming supervisor’s instructions 7. Planning how to carry out instructions, making best use of resources 8. Identifying problems and getting advice 9. Briefing colleagues and checking understanding 10. Checking loads for classification and process requirements 11. Identifying and redirecting unsuitable items 12. Selecting detergents, chemicals and programmes 13. Checking thermostats, temperature gauges and dip levels 14. Using correct additives 15. Operating machines 16. Reporting and recording faults 17. Removing and redirecting unsatisfactory items 18. Checking the progress of planned work NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 41 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors Regulations, rules and guidelines 1. The organisation’s rules, codes, guidelines and standards 2. Equipment operating procedures 3. Machine and equipment capabilities 4. Relevant responsibilities under the Health & Safety at Work Act and COSSH (Control of Substances Hazardous to Health) 5. Manufacturers instructions Workplace skills 1. Communicate effectively with colleagues and customers 2. Comply with written instructions 3. Complete forms, reports and other documentation 4. Keep accurate records NVQ 2 - Laundry Operator © 2008 LTC&DTC Limited Page 42 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors APPENDIX 2 BY FOLLOWING THE NVQ4 WASH Your contribution to COST CONTROL in the Washroom is through: Never over-riding the time, dip, chemicals or temperature settings to avoid wastage Loading machinery to the correct weight to optimise utility usage Selecting the correct process to avoid re-wash or over-washing and wastage Processing heavily soiled and stained work separately to avoid re-wash Monitoring wash parameters and reporting faults to avoid excess temperatures, chemicals and water usage. Your contribution to QUALITY in the Washroom is through: Not mixing items so no batches of linted boiler-suits Removing coloured items that could discolour a load Separating heavily soiled work for special treatment Identifying mildew and rust for special processing Selecting the right wash process so that the items come clean the first time. NVQ 2 - Laundry Operator PROCESS - WASHEX MODULE Your contribution to HEALTH & SAFETY in the Washroom is through: Keeping the workplace clean and tidy so no trips and slips Storing all chemicals correctly and safely so no explosive mistakes Reporting machine faults immediately so no ‘out-of-balance’, electrocution or fires Washing hands and wearing PPE to prevent cross-infection Loading/unloading machinery correctly so no back injuries or machinery damage. Your contribution to IMPROVED PRODUCTIVITY in the Washroom is through: The correct sequencing of customer’s work to maintain workflow through finishing departments Allowing all programme stages to complete – no short-cuts – so work washed and extracted correctly Sequencing machines correctly for maximum output Not under-loading machinery so that production is maximised Making the next machine load ready and loading it before taking the cleaned load for finishing. © 2008 LTC&DTC Limited Page 43 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors The following is a list of the key words and phrases used in this module A accident--------------------------------------------------------------- 7 Acetic acid ----------------------------------------------------------22 acid ----------------------------------------------------- 16, 18, 22, 25 age ---------------------------------------------------------------------- 4 alkali ------------------------------------------- 12, 16, 18, 22, 30, 34 alkalis------------------------------------------------------------ 18, 23 alkyl benzene-------------------------------------------------------16 Antichlor -------------------------------------------------------------22 article ------------------------------------------------------------ 23, 27 attacks ---------------------------------------------------------------25 B bacteria --------------------------------------------------------------10 balancing of the machine----------------------------------------13 bench-mark criteria -----------------------------------------------27 benefits --------------------------------------------------------------20 blankets --------------------------------------------------------- 15, 27 bleach -------------------------7, 12, 20, 21, 22, 24, 25, 29, 30, 34 Bleaching------------------------------------------------------- 19, 20 blood------------------------------------------------------------- 12, 23 boiler ---------------------------------------------------------------- 5, 6 boiler house ----------------------------------------------------------- 5 brakes ------------------------------------------------------------------ 5 breakdowns--------------------------------------------------------- 4, 7 bright -----------------------------------------------------------------18 Broadbent washer extractors---------------------------------------- 4 brown stains --------------------------------------------------------20 brown water---------------------------------------------------------10 brush -----------------------------------------------------------------32 burning----------------------------------------------------------------- 5 burst ---------------------------------------------------------------6, 10 buttons ---------------------------------------------------------------31 C cage ---------------------------------------------------------12, 15, 25 calcium ---------------------------------------------------------- 10, 18 care label ------------------------------------------------------------23 care labels ----------------------------------------------------------23 caustic soda --------------------------------------------------------16 cellulose -------------------------------------------------------- 18, 19 chemical activity ------------------------------------------10, 29, 30 chemical damage -------------------------------------------- 20, 29 chemical reaction------------------------------------ 11, 12, 16, 20 chemicals 3, 7, 9, 10, 11, 14, 16, 17, 18, 19, 23, 24, 25, 28, 29, 32, 33, 36, 37, 41 Chlorhexadine------------------------------------------------------20 chlorine gas ---------------------------------------------------------21 Clarke ----------------------------------------------------------------11 classification ------------------------------- 4, 14, 23, 26, 27, 29, 41 classified----------------------------------------------------23, 34, 35 clean------------------------------------------------- 9, 10, 32, 33, 34 cleaning process --------------------------------------------------19 cleanliness ----------------------------------------------------------- 9 colleagues------------------------------------------------------ 41, 42 colour--------------------------------------------------- 20, 21, 23, 34 colour loss-----------------------------------------------------------23 NVQ 2 - Laundry Operator compensation--------------------------------------------------------7 compressed air --------------------------------------------------------5 Compressed air--------------------------------------------------------5 computerised controls------------------------------------------------4 condensed---------------------------------------------------------- 29 Control cards --------------------------------------------------------7 Control of Substances Hazardous to Health------------ 7, 42 cool-down-------------------------------------------------- 11, 30, 34 copper grease ----------------------------------------------------- 34 COSHH ---------------------------------------------------------------7 cotton - 11, 12, 13, 14, 15, 18, 20, 22, 23, 25, 26, 27, 28, 30, 34 Cotton --------------------------------------------------------------- 16 covers ------------------------------------------------------------ 8, 31 creased----------------------------------------------------- 13, 25, 34 creases----------------------------------------------------------26, 30 creasing ------------------------------------------------------------- 30 cross contamination------------------------------------------------9 customer --------------------------------------------------------- 8, 23 customers ------------------------------------------------------13, 42 D damage ---------------------------8, 12, 14, 19, 20, 21, 27, 28, 32 damaged ------------------------------------------- 4, 5, 8, 22, 23, 41 damp----------------------------------------------------------------- 26 DCCA ---------------------------------------------------------------- 19 debris ------------------------------------------------------------------9 degree of loading ---------------------------11, 12, 14, 15, 30, 34 depth----------------------------------------------------------------- 14 dermatitis -------------------------------------------------------------8 designated weight ------------------------------------------------ 14 detergent- 3, 7, 8, 11, 12, 17, 18, 19, 20, 21, 22, 24, 28, 29, 30, 33, 34, 35, 38 detergents ---------------------------16, 17, 18, 19, 22, 24, 27, 41 digest ---------------------------------------------------------------- 19 Dilute----------------------------------------------------------------- 24 Dip level controls ---------------------------------------------------8 dip levels------------------------------------------------ 7, 31, 38, 41 dip-tubes ------------------------------------------------------------ 32 disinfectant --------------------------------------------------------- 20 disinfected ------------------------------------------------------------9 documentation----------------------------------------------------- 42 DoL------------------------------------------------------------------- 12 dosing pumps--------------------------------------------------- 7, 33 Drain ----------------------------------------------- 13, 28, 29, 35, 36 drum control units ----------------------------------------------------4 drying time------------------------------------------------------------6 dust------------------------------------------------------------------- 24 Duvets --------------------------------------------------------------- 16 dye removal ----------------------------------------------------21, 34 dyes --------------------------------------------------------------20, 23 E efficiently------------------------------------------------------------ 27 electrical problems ---------------------------------------------------4 Electricity --------------------------------------------------------------4 electrocution-----------------------------------------------------------5 Emergency stop--------------------------------------------------- 31 environment -----------------------------------------------------------4 enzymes --------------------------------------------------------19, 20 Enzymes ------------------------------------------------------------ 19 © 2008 LTC&DTC Limited Page 44 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors evaporate------------------------------------------------------------27 extraction ------------------------------------------------------------26 ironers ------------------------------------------------------------------4 K F kitchen cloth-------------------------------------------------------- 27 fabric------- 6, 7, 9, 14, 17, 18, 19, 20, 23, 25, 26, 29, 30, 34, 41 fabric conditioner----------------------------------------------------- 7 face mask ------------------------------------------------------------ 7 face masks ----------------------------------------------------------- 7 faeces ----------------------------------------------------------------12 falls ------------------------------------------------------------ 5, 20, 30 feel---------------------------------------------------------5, 11, 19, 22 fibres---------------------------------- 15, 17, 18, 20, 22, 27, 30, 41 filter -------------------------------------------------------------------29 Final extract---------------------------------------------------- 13, 29 finish ------------------------------------------------------------------25 Finishing equipment ----------------------------------------------- 6 finishing process---------------------------------------------------29 fire extinguisher----------------------------------------------------37 flicking air-line ------------------------------------------------------- 5 fluffy-------------------------------------------------------------------34 foul --------------------------------------------------------------------24 frayed ------------------------------------------------------------------ 4 fresh ------------------------------------------------------------- 18, 24 fully built products -------------------------------------------------16 G label ------------------------------------------------------------------ 23 lagging -----------------------------------------------------------------5 lathering capability ----------------------------------------------- 16 laundries --------------------------------------------- 6, 7, 16, 21, 25 laundry ------ 5, 6, 7, 8, 10, 11, 12, 14, 16, 19, 20, 21, 22, 27, 38 laundry sour --------------------------------------------------------- 22 leaks ------------------------------------------------------------ 5, 6, 32 length ---------------------------------------------------------9, 14, 29 lifters ----------------------------------------------------------------- 13 linen --------------------------------------------- 8, 10, 12, 14, 24, 28 linen bags-------------------------------------------------------------8 linted ----------------------------------------------------------------- 34 liquid detergent systems ------------------------------------------7 loading capacity-----------------------------------------------14, 16 low dip --------------------------------------------------- 8, 15, 22, 41 lubrication-------------------------------------------------------19, 32 M galling ----------------------------------------------------------------22 gas --------------------------------------------------------------------- 6 Gas -------------------------------------------------------------------- 6 gauges--------------------------------------------------------- 5, 33, 41 glass ------------------------------------------------------------- 31, 32 gloves ----------------------------------------------------------------- 7 goggles --------------------------------------------------------------- 7 greasy ----------------------------------------------------------- 11, 34 grey -------------------------------------------------------------- 24, 25 H hand washing ------------------------------------------------------12 hazard----------------------------------------------------------------19 hazards --------------------------------------------------------------41 head ------------------------------------------------------------------17 health and safety--------------------------------------------4, 7, 9, 21 Health and Safety -------------------------------------------------37 heavy soiling--------------------------------------------------------28 Hibicleanse ---------------------------------------------------------20 Hibiscrub ------------------------------------------------------------20 high dip --------------------------------------------- 8, 11, 15, 24, 29 hydrogen peroxide ------------------------- 11, 12, 20, 21, 25, 30 hydrophilic-----------------------------------------------------------17 hydrophobic---------------------------------------------------------17 hypochlorite bleach ------------------------------------------ 20, 25 machine --- 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 15, 19, 23, 24, 25, 28, 29, 30, 31, 32, 34, 36, 38, 39, 41 machine faults -------------------------------------------7, 9, 34, 41 machine guards -------------------------------------------------------4 machinery-----------------------------------------5, 6, 27, 32, 40, 41 machines ------------------------- 4, 5, 6, 7, 8, 9, 12, 13, 14, 31, 41 magnesium-----------------------------------------------------10, 18 maintenance -----------------------------------------------4, 5, 32, 41 man-made fibres-------------------------------------------------- 22 mechanical action10, 12, 13, 14, 15, 19, 23, 27, 28, 29, 30, 39 messages ------------------------------------------------------------4, 9 mg/l------------------------------------------------------------------- 11 milligrams per litre ------------------------------------------------ 11 Mineral -------------------------------------------------------------- 12 mixing time --------------------------------------------------------- 11 moisture------------------------------------------------13, 25, 26, 27 moisture extraction ----------------------------------------------- 25 moisture retention --------------------------------------------26, 27 molecule of detergent ------------------------------------------- 17 N Natural starches -------------------------------------------------- 22 neutralise -------------------------------------------------- 18, 22, 25 numbered --------------------------------------------------------------4 O I identification --------------------------------------------------------28 infected --------------------------------------------------------------24 ingrained soiling ---------------------------------------------------29 injury---------------------------------------------------------- 7, 32, 37 Inter-extract ---------------------------------------------------- 13, 25 NVQ 2 - Laundry Operator L OBA ------------------------------------------------------------------ 18 Oil 12 oily----------------------------------------------------------------11, 23 oleum ---------------------------------------------------------------- 16 olive oil -------------------------------------------------------------- 16 © 2008 LTC&DTC Limited Page 45 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors open pocket machines -------------------------------------------12 Organic chlorine ---------------------------------------------------19 organic molecules-------------------------------------------------19 out of balance ------------------------------------------------- 25, 32 over-load ------------------------------------------------------------34 oxidising bleaches ------------------------------------------------20 P palm oil---------------------------------------------------------------16 particulate -----------------------------------------------------------24 parts per million----------------------------------------------------20 Password protection----------------------------------------------28 peaty soil ------------------------------------------------------------10 peristaltic pumps --------------------------------------------------33 personal protective equipment------------------------------- 6, 7 petrochemical industry -------------------------------------------16 pillow slips------------------------------------------------------ 26, 34 pins --------------------------------------------------------------------- 4 Planned preventative maintenance --------------------------------- 4 plastic ------------------------------------------------------------------ 4 PLC ----------------------------------------------------------- 4, 28, 31 PLC controlled machines----------------------------------------4, 31 polycotton workwear----------------------------------------- 30, 35 polyester-------------------- 11, 13, 14, 15, 22, 25, 27, 30, 34, 35 Polyester ------------------------------------------------------- 30, 34 polyester-cotton----------------------------------------------- 11, 30 PPE -------------------------------------------------------------------- 7 PPM -------------------------------------------------------------------- 4 precautions ---------------------------------------------------------- 9 pre-cut process cards------------------------------------------------- 4 Prepare ----------------------------------------------------------------- 9 prepared -------------------------------------------------------------28 pressing--------------------------------------------------------------- 8 pressure ------------------------------------------------5, 6, 30, 33, 38 pressure creasing -------------------------------------------------30 pressure gauge -------------------------------------------------------- 5 procedures ----------------------------------------------7, 32, 34, 42 process time --------------------------------------------------------- 7 processes ------------------------------------------ 6, 12, 23, 28, 41 product ---------------------------------------------- 7, 16, 18, 21, 32 production ------------------------------------------------4, 6, 7, 9, 25 programme --------------------------------- 4, 11, 28, 31, 35, 36, 41 programmes -------------------------------------------------- 4, 28, 41 protect----------------------------------------------------------------- 8 Protein ---------------------------------------------------------------12 protein soil ----------------------------------- 11, 23, 24, 28, 34, 35 protein soiling ---------------------------------------- 23, 24, 28, 34 pump ------------------------------------------------------------------ 6 PVA -------------------------------------------------------------------22 R redepositing---------------------------------------------------------18 reducing bleaches-------------------------------------------------20 residues--------------------------------------------------------------22 reversing direction ------------------------------------------------12 rinse stages ------------------------------------------------------8, 13 Rinsing times -------------------------------------------------------11 roll-up-----------------------------------------------------------------18 Rotational direction -----------------------------------------------31 Routine checks ----------------------------------------------------- 7 rubbish ---------------------------------------------------------------- 9 running dip ----------------------------------------------------------15 NVQ 2 - Laundry Operator S safe ------------------------------------- 4, 5, 7, 9, 23, 28, 37, 38, 41 safety features-------------------------------------------------------8 safety shoes ---------------------------------------------------------7 sand------------------------------------------------------------------ 24 Savlon --------------------------------------------------------------- 20 scale build up ------------------------------------------------------ 11 scales---------------------------------------------------------------- 26 sebum --------------------------------------------------------------- 12 sewer ---------------------------------------------------------------- 23 Sheets --------------------------------------------------------------- 34 shirt------------------------------------------------------------------- 23 side-loading machines ------------------------------------------ 13 sight -----------------------------------------------------------8, 31, 32 sight glass ------------------------------------------------------- 8, 31 sight glasses ---------------------------------------------------------8 signs -------------------------------------------------------------------6 skin ------------------------------------------------------------8, 11, 12 skin oil --------------------------------------------------------------- 12 smell -------------------------------------------------------------- 6, 20 smoke --------------------------------------------------------------- 37 Soap ----------------------------------------------------------------- 19 soap hopper-------------------------------------------------------- 32 soapless detergents --------------------------------------------- 16 soaps ---------------------------------------------------------------- 18 Sodium -------------------------------------------- 18, 19, 20, 21, 22 sodium bisulphite ------------------------------------------------- 22 sodium dithionite-------------------------------------------------- 21 sodium hydrosulphite -------------------------------------------- 21 Sodium Perborate ------------------------------------------------ 21 Sodium thiosulphate --------------------------------------------- 22 Sodium tripolyphosphate --------------------------------------- 18 soil suspending agent ------------------------------------------- 18 soiled ---------------------------------------- 8, 9, 15, 28, 29, 34, 35 soiling-- 9, 11, 12, 13, 15, 16, 17, 18, 19, 20, 23, 24, 27, 28, 29, 35 speed of rotation -------------------------------------------------- 12 spontaneous combustion -----------------------------------------9 squeezing----------------------------------------------------------- 13 stained--------------------------------------------------------------- 34 staining ----------------------------------------------------- 20, 24, 29 stains ------------------------------------------------------------12, 20 standards -------------------------------------------------------41, 42 standing dip -------------------------------------------------------- 15 starch ---------------------------------------------------------7, 22, 25 static ----------------------------------------------------------------- 22 static electricity ---------------------------------------------------- 22 steam -------------------------------------- 5, 6, 8, 24, 28, 29, 32, 38 steam pressure------------------------------------------------- 5, 6, 38 steam temperature ----------------------------------------------------5 still ----------------------------------7, 11, 12, 16, 19, 20, 29, 30, 34 stock -------------------------------------------------------------------7 storage ----------------------------------------------------------------6 STPP ---------------------------------------------------------------- 18 stripping salts ------------------------------------------------------ 34 supplies -------------------------------------------------------- 4, 7, 41 symbol--------------------------------------------------------------- 19 T table linen-------------------------------------------------------22, 34 tallow----------------------------------------------------------------- 16 tare ------------------------------------------------------------------- 26 TCCA ---------------------------------------------------------------- 19 © 2008 LTC&DTC Limited Page 46 of 47 LAUNDRY OPERATOR WORKBOOK UNIT LDC 4 – Carry out the wash process using washer extractors technical specifications ------------------------------------------15 temperatures -- 6, 11, 12, 19, 20, 23, 24, 25, 27, 31, 34, 36, 39 textile -----------------------------------------------------------------23 textiles----------------------------10, 13, 15, 18, 21, 23, 24, 25, 34 thermal disinfection --------------------------------------11, 12, 29 thermal shock ------------------------------------------------- 30, 34 thermostats ------------------------------------------------------7, 41 time --------------------- 6, 7, 9, 10, 11, 12, 13, 25, 26, 29, 31, 34 tingle ---------------------------------------------------------------4, 37 tinted------------------------------------------------------------------34 toxic -------------------------------------------------------------------19 trained--------------------------------------------------------- 4, 14, 28 transport equipment ----------------------------------------------- 8 trolleys ------------------------------------------------------------- 8, 9 trucks --------------------------------------------------------------- 8, 9 tumble dry ---------------------------------------- 5, 6, 14, 25, 26, 27 tumble dryers --------------------------------------------- 5, 6, 26, 27 tumble drying -------------------------------------------------- 14, 25 U under-loading-------------------------------------------------------14 unloading ------------------------------------------- 8, 13, 31, 34, 37 unusual sounds ----------------------------------------------------32 volume of capacity ----------------------------------------------- 14 W warning lights ---------------------------------------------------------5 warning signs----------------------------------------------------------4 Wash costs--------------------------------------------------------- 14 washing --- 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23, 24, 25, 26, 28, 30, 31, 32, 34, 38, 41 Washing----------------------------- 4, 8, 10, 12, 13, 14, 37, 38, 41 washing machines ----------- 5, 7, 8, 9, 11, 12, 13, 14, 15, 21, 31 washroom operator ---------------------------------------------4, 6, 9 water5, 6, 7, 8, 10, 11, 12, 13, 14, 15, 17, 18, 20, 22, 23, 24, 25, 26, 28, 29, 30, 31, 32, 38, 39 Water ---------------------------------------------------- 6, 10, 11, 17 Water hardness -----------------------------------------------10, 11 water inlet valve-----------------------------------------------------6 water main------------------------------------------------------------6 water softener ----------------------------------------------------- 10 water soluble------------------------------------------------------- 24 whites ------------------------------------------------------------------8 White-work --------------------------------------------------------- 27 wool --------------------------------------------------------------11, 27 woollen -------------------------------------------------------------- 27 workwear ----------------------------------------------------7, 16, 30 workwear garment--------------------------------------------------7 V valves ----------------------------------------------------------------31 VAT dyed ------------------------------------------------------------23 vibrated --------------------------------------------------------------32 Volume of a cylinder----------------------------------------------14 NVQ 2 - Laundry Operator Y yellowing --------------------------------------------------------------8 © 2008 LTC&DTC Limited Page 47 of 47