from the CEO - Cinfed Credit Union

Membership Newsletter
January 2011 Volume 33 No. 1
A Message
to Members
from the CEO
2010 was certainly a busy, exciting year! We continued to grow, and
remain a strong, financially sound credit union. Our asset size, of almost
300 million, is at an all time high. Amid that growth, we underwent
a major computer conversion. Converting to a new core processing
system entailed a tremendous amount of work by all of our employees
to ensure that our member data was kept secure and accurate
throughout the process.
This conversion included not only a new system by which we transact
our day-to-day business, but a new online banking and Cinfed
Connection for our members as well.
Overall, the conversion was a success. It was not, however, without
several challenges. For the past several weeks, it may have been
difficult for some of our members to reach a Cinfed representative by
phone. This was due to an unusually high call volume. By this time
much of that volume has been abated, as we have returned to a more
normal routine. We continue to strive with determination to provide the
same high level of member service that we offered in the past.
Some of you may have had problems arise with automatic transfers,
online banking, and Cinfed Connection. You can know with confidence
that our staff has been working diligently to resolve each situation that
was of concern to you personally. I would like to thank each of you for your patience, understanding and
loyal support during this past year. I look forward to working with you as
the new year dawns. I have said it before and I will say it again, Cinfed
has great members!
Sincerely,
Christine J. Kunnen
Now accepting
applications for 14
scholarship awards
Fourteen $1,000 Louis M. Brown/
Cinfed Credit Union Memorial
Scholarships will be awarded this
year at Cinfed’s annual meeting, to
be held Tuesday, June 7, 2011.
Pick up an application at any Cinfed
branch, print it from our web site
at www.cinfed.org, or request an
application be mailed to you by
calling Peggy Loch, at 513-333-4876
or Elaine Browne, at 513-333-3860.
In 2000, Cinfed Credit Union
established the Louis M. Brown/
Cinfed Credit Union Memorial
Scholarship to honor the memory of
Louis M. Brown. Mr. Brown served
on the Board of Directors for 40
years and as President of the Board
for 30 years.
cont’d on page 2
Remarkable possibilities.
A new look to serve you better
Get acquainted with your new statement
Brian Bushman
receives top honor
Congratulations to Brian
Bushman! Brian has once again
been named one of the Five
Star Top Wealth Managers by
Cincinnati Magazine. Brian
received this prestigious honor
in 2009 and again in 2010.
The magazine partnered with
Crescendo Business Services,
an independent research firm,
to determine which wealth
managers successfully met key
client satisfaction criteria and
overall ranked the highest in
client satisfaction.
Over 42,500 surveys of
residents in the Cincinnati area
were completed by phone
and mail. An additional 5,000
surveys were sent to financial
services industry professionals.
The wealth managers were
evaluated on nine criteria:
customer service, integrity,
knowledge/expertise,
communication, value for fee
charged, meeting of financial
objectives, post-sale service,
quality of recommendations,
and overall satisfaction.
Brian Bushman has been
serving Cinfed members since
2003. To experience Brian’s
FIVE STAR service,
call 513-333-3901.
Congratulations, Brian, and
thank you for giving Cinfed and
our members your best.
We realize the importance of
providing our members with
clear and concise reports of
their account activity. Cinfed’s
new statement was created
with your needs in mind, so
you can manage your accounts
easily and effectively. Please
take a moment to examine all
the highlighted features. We
hope you will be pleased with
the enhancements to your
statement, and find they make it
more convenient to monitor your
Cinfed Accounts.
4
2
1
5
3
6
1. Member Number: Your
account # at Cinfed.
2. Points Your Way: Your
accumulation of reward
points earned through
Cinfed via dollars in interest
paid on loans, dollars earned in share account dividends, and years of credit
union membership.
3. Account Relationships: This area lists the additional individuals with a
relationship to the account (joint owners, authorized signers,
beneficiaries, etc.)
4. Statement Period: Shows the date range for this statement.
5. Account Type: Shows the type of account.
6. Account Balance at a Glance: New feature summarizing the types of
accounts and balances of each.
Now accepting college
scholarship applications
Holiday
(cont’d from pg 1)
Cinfed will be closed in
observance of the following
upcoming holidays:
Since the inception of the scholarship,
Cinfed has awarded over $115,000
to help further the education of area
students. It is Cinfed’s philosophy
to support education in the Greater
Cincinnati and Northern Kentucky
area.
Hours
Martin Luther King, Jr.
Birthday
Monday, January 17, 2011
Washington’s Birthday
Monday, February 21, 2011
Lunch and Learn financial
education offered at Cinfed
Cinfed is excited to offer a
“Lunch and Learn” program to
local businesses. This program is
an opportunity for your employees
to receive financial education
and help with everyday questions
and concerns. You choose the
workshop(s) that will interest
your staff.
There are ten topics ranging from
Mortgage Lending to Basic Savings
Tips, but we can customize a
presentation especially for your staff.
You decide when it is convenient and
we provide lunch for everyone who
attends the workshop. As a special
bonus, any of your employees who
become a member of Cinfed within 30
days of the presentation, will receive
a $10 deposit in their accounts,
compliments of Cinfed.
For more information or for an
information packet, please contact
Rick Curtis at 513-373-9165 or
[email protected].
ATTENTION:
IRS Employees
Cinfed Credit Union is working
with the NTEU offices in
Cincinnati and Northern Kentucky
to offer access to a computer
with an updated browser for IRS
employees to log into their Cinfed
Online accounts.
In addition to the kiosks available
in every Cinfed branch, Cinfed
will provide computers to the
NTEU offices.
As the newsletter is headed for
the press, a firm date has not
been determined, but check with
the Cinfed branch offices and on
our web site at www.cinfed.org for
more details.
Some quick tips for using the new Cinfed Online
•
•
•
•
•
•
While viewing cleared
transactions on the History page,
click “Pending Debits” to view
Debit Card transactions before
they post to your account.
To search for specific
transactions, specific checks or
to view history more than 30 days
back, select “Search” while on the
History page.
You control your account. Change
your User Id, password, email
address, mailing address.
Set personal alerts to let you
know when your balance drops
below a certain level.
One-click access to Bill Pay, and
Credit Card Info. No need to log
in a second time.
Turn off pop up blockers to
access the easy, one-click access
to Bill Pay, eStatements and
Credit Card Info.
•
•
Owe a friend for lunch? Transfer
funds easily to any Cinfed
account by using the “Transfer to
any Cinfed Account” link
Haven’t logged in to the new
Cinfed Online? Use your old
User Id (be sure to shorten it to
12 characters and remove any
spaces). Your password to log in
for the first time will be your zip
code plus the last 4 digits of the
primary account holder’s social
security number.
If you have questions or need
additional assistance using Cinfed
Online, call 513-333-3800.
Branch Hours
Federal Office Building Branch
550 Main Street, Rm. 5510
Cincinnati, OH 45202
Mon & Fri 7:30 to 4:00
Tues, Wed & Thurs
8:30 to 4:00
Hamilco Branch
830 Main Street
Cincinnati, OH 45202
Mon – Wed & Fri 8:30 to 4:00
Thurs 8:30 to 5:00
Sat 9:00 to 1:00
Glenway Crossing Branch
5147 Glencrossing Way
Cincinnati, OH 45238
Mon – Fri 9:30 to 5:00
Sat
9:00 to 1:00
DRIVE THRU HOURS:
Mon – Fri 10:00 to 6:00
Sat
9:00 to 1:00
Roselawn Branch
7661 Reading Road
Cincinnati, OH 45237
Mon – Fri
Sat
Florence Branch
7170 Turfway Road
Florence, KY 41042
Mon – Fri
Sat
DRIVE THRU HOURS:
Mon – Fri Sat
9:00 to 5:00
9:00 to 1:00
9:00 to 5:00
9:00 to 1:00
9:00 to 6:00
9:00 to 1:00
Ft. Wright Branch
15 George Huser Drive
Ft. Wright, KY 41011
Mon – Fri 8:30 to 5:00
Sat. 9:00 to 1:00
DRIVE THRU HOURS:
Mon & Fri 8:30 to 6:00
Tues, Wed & Thurs
8:30 to 5:00
Sat.
9:00 to 1:00
IRS Gateway Center
(Limited to Gateway IRS Personnel)
333 Scott Street
Covington, KY 41011
Mon, Tues, Wed & Fri 8:30 to 4:00
Thurs
8:30 to 5:00
TurboTax step-by-step to get your biggest refund guaranteed
Special discount offer for Cinfed members
No matter where
life may take you,
TurboTax® makes it
easy to do your taxes
right and get your
maximum tax refund
guaranteed. What’s
best, as a valued Cinfed
member you can get a
special 10% discount
on TurboTax Federal
Deluxe Online Edition.
File today at www.
cinfed.org/turbotax with
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Don’t miss out on this special discount on TurboTax Federal Deluxe Online
Edition. Start for FREE today at www.cinfed.org/turbotax – you don’t pay
unless you are satisfied with the results.
Two apply for Board of Director positions
The Nominating Committee has received
applications from two individuals to fill the open
positions on Cinfed’s Board of Directors. The
Nominating Committee has accepted all applicants.
And so, the Secretary of Cinfed Credit Union
announces the following candidates:
• James E. Horner
• Kent E. Marcum
Additional individuals may become a candidate
by submitting a petition signed by 300 Cinfed
members. Nominations by petition will be accepted until February 14, 2011.
For more information regarding nominations by petition, please contact Cinfed
CEO Chris Kunnen at 513-333-3873.
Ballots for the 2011 election will be mailed to Cinfed members in April, 2011.
Eligible voters will have the option of voting online. Winning candidates will be
introduced at Cinfed’s 77th Annual Meeting to be held on Tuesday, June 7, 2011.