Legendary Glendora Ridge Road
Transcription
Legendary Glendora Ridge Road
SCMM News Celebrating 5 Years of Motoring Fun! August 2008 Vol. 6 Issue 8 INSIDE STORY We visit ʻTHE DR.ʼ Big Bear Run details Braille Rallye Highlights Upcoming Events and more Legendary Glendora Ridge Road Story on Page 2 SCMM takes on Glendora Ridge Road Watch the VIDEO (click here) By Steve Adams Photography by Lex Adams SCMM News • August 2008 Roger and Phyllis Martin played host to July’s Inland Empire Get Together and what a great day it was. Caravanning from our little section of the I.E. we arrived to find 10 MINIs already there. Dropping off our “goodies” we proceeded to follow Herr Roadmaster Craig DeGarmo up the Glendora Ridge Road. I volunteered to sweep as Michelle doesn’t like the pace I normally would have driven. With radios tuned up, we left Roger’s cul-de-sac. Weather was hot and muggy, having rained the previous evening, so windows up and air blasting, we followed the pack winding up through Claremont to Mt. Baldy Village before turning onto Glendora Ridge Road. This was my first time (my two-wheeled friends have been bugging me for years to hit this road), so I was looking forward to curves ahead. We had traveled a mile or so, when we stopped for our first photo opportunity. The view off the backside was really spectacular, with still some evidence of past fires that have charred the region. After a quick mini (or is that MINI) drivers meeting, Craig and Lex led us up the narrow, rockfilled stretch of blacktop that has bitten a fair amount of two- and four-wheeled vehicles in the past. (Anybody see the skid marks and the missing rock wall on the right?) Following Scott Murphy and his cool ’98 Mini, we made a multicolored centipede crawling up the ridge to our next stop. Dick and Pat Weaver, in MINI TOI, pulled over and decided that they would head back early to get in line for the chicken and ribs Roger was currently barbecuing. After what seemed like two hundred turns, we arrived at our second stop/photo opportunity to rest up before the run back to Roger’s. (Continued on Page 3) 2 Glendora Ridge Road MARK YOUR CALENDAR! (Continued from Page 2) Stories of cool turns (from the pilots) breathtaking views (from the passengers) and some motion sickness ran through the group. Two Ducati riders showed up and I told them what to watch out for (rocks…lots of rocks); they headed for Mt. Baldy in the direction we were going. Craig decided to wait on the bikes. I remember thinking “Why?” These were some of the best handling motorcycles on the market, so I said, “let’s go already.” We gave them a one-minute head start. With a rooster tail of dirt, Craig and Lex shot out after the bikes with the rest of us in tow. Apparently, I overestimated the speed of my two-wheeled brethren as Craig and Lex caught these guys within a few minutes…WOW! Of course, in the defense of my ‘Duc’ buddies, the road was quite treacherous for them, and they were, ahem, seasoned riders (they didn’t get to be seasoned by being stupid). Glendora Ridge Road can be quite a blast to drive, traffic was relatively light, the road is narrow, but not too narrow and the turns were easy to follow because of the white line on the outside of the road. If we could just get someone to literally sweep the road beforehand. Now back down the hill for what we MINI Maniacs really crave: FOOD. Arriving back at Roger and Phyllis’s home, the number of MINIs increased with the “blue” crowd arriving: George, Rich, Bill and other MINIs too. Food was fantastic, ice-cold Pepsi hit the spot and we sat in the coolest room in the house, the Poker Room. George proceeded to gather the troops for a little nickel-dime-quarter game of fun. Watching from the comfort of my chair, I got lost and confused on the first game. I think George was making rules as he went along! Another Pepsi and some goodies and I was good to go. Speaking of that, before too long, it was time to head back east to home. It was great to see so many there at the I.E. BBQ, even if it was an O.C. and L.A. invasion. My thanks goes to Roger and Phyllis Martin for opening their home to us bunch of ruffians. Thanks also to Craig for leading us on the run. See you all on the Big Bear run next month! SCMM News • August 2008 B R A I L L E AUG. 1, 2009 SCMM Member Larry Goshorn with his 12-year-old blind navigator, Lupita Salazar, finished fifth in the Braille Reader Class at this year’s Braille Rallye. Goshorn-Salazar Team take home medal Congratulations to Larry Goshorn for his fifth-place finish in this year’s Braille Rallye. Sponsored by the Braille Institute of Los Angeles, the annual event puts blind or vision-impaired navigators together with sighted volunteer drivers, for a rallye drive through the Greater Los Angeles Area. Drivers follow the directions given to them by their navigators who must read the course instruc- tions printed in braille. “It was an absolute great time,” said Goshorn, who was paired with 12-year-old Lupita Salazar. “My middle-school navigator successfully guided us through the course and to a fifth place medal. Awesome!” Other SCMM members who volunteered as drivers were Ken and Debe Hamlyn, and Jenny Gilbert. R A L L Y E 3 The Doctor is ‘in’ Jerry Fair’s business philosophy — ‘To delight our customers’ with ‘The Extraordinary Experience’ By George Marsh Jerry Fair has been in the auto repair business for 20 years. He was recognized in 2006 with MotorAge Magazine’s Top Shop Award, and his service center was named the Top Small Business in Orange County in 2007, beating out 22,000 other businesses. I couldn’t wait to learn his secret to success. I met Jerry on June 21, 2008. A week later he changed the way I would forever look at automotive repair shops. Jerry and his wife, Blythe, attended the club’s Do-It-Yourself Day & Swap Meet on the invitation of club member Mostyn Faulkner. Neither own a MINI, yet, but Fair’s indepen- dent repair service in Fountain Valley, called “The DR.,” services MINI, BMW, Lexus, Mercedes, Land Rover and Volvo. I asked Jerry if I could visit his shop sometime and interview him for the newsletter. Orange County doesn’t have many independent MINI service shops, so this would be newsworthy for SCMM members. He agreed, so I stopped by his shop on my way home from Mini Meet West the following Friday. The moment I walked in the door, I knew this was not an ordinary garage. Far from it. It’s immaculate. The lobby is bigger than many entire shops. The stained and polished concrete floor looked like marble. The customer lounge could have appeared on the pages of Home & Garden; there was even a play area for children. The restrooms were spotless. (Continued on Page 5) The DR. Independent Service, 10900 Kalama River Ave., Fountain Valley 714-963-3700 • www.thedrservice.com SCMM News • August 2008 4 The Doctor (Continued from Page 4) Before I can really take it all in, I’m greeted by a receptionist named Lauren, and then by Office Manager Amy Saksa, who let Jerry know I was there. Moments later, Steve Soto, the parts manager is shaking my hand, offering me coffee, and showing me around while Jerry makes his way to us. In the span of one minute I’ve met three people, all of whom seem genuinely thrilled to be employed here, and equally excited to be able to assist me. Just when I was starting to wonder what Jerry is putting in their water, he appeared with a welcoming handshake, thanked me for coming by, and led me into his office where we chatted about his company. “We started in business 20 years ago servicing Volvos,” his story began. “In a very small shop, 1800 square feet and two hoists. There were just two of us. Marc Kennedy, he’s now my general manager, and myself.” Kennedy was a Volvo mechanic in his mid-20’s when they met and went into business. “He was already one of the best factory trainers of technicians,” said Flair. “He was my first person that fixed Volvos and I did all the service writing. That was in 1988 and we really grew quickly.” Okay, so tell me the secret to your success, I’m thinking to myself. “I’m not a technician,” he says. SCMM News • August 2008 HIGH TECH — Jerry Fair keeps his shop on the leading edge of technology with all the latest computer diagnostic equipment. Being installed now is a state-of-the-art alignment machine (above) that he says is precise enough to align wheels to zero degrees of tolerance. Most other machines only put the wheels within an acceptable range of alignment. “I’m not a mechanic. I can’t fix cars.” Pardon me? “What I did,” he explained. “I went around to about 10 or 15 shops, trying to figure out what I had to overcome if I was going to be successful in the business.” “Well real quickly, my first indicator, as a consumer — lack of trust, lack of credibility. There were signs in the shops, ‘Stay Out of Here,’ ‘Insurance Regulations,’ ‘$20 Charge for Bad Checks.’ You’d look around and the floors were dirty, the bathrooms were filthy. People using four-letter words. I wasn’t impressed at all with the industry.” Fair went home with his obser- vations and starting making plans. “I’m going to do several things,” he thought. “First of all, I’m going to have an open shop. I’m going to create a shop where customers can actually come in and see their car being worked on.” “In fact, one of the things we do is tell all our customers, ‘if we service your car and we find that you need hoses or belts or brakes or anything like that, we’ll invite you down, take you out to the hoist and show you exactly what your car needs.’ Because my biggest concern was how do you build credibility in an industry were there is not a lot of trust.” “So I thought the best way to do it is to just show people what they need and make them feel comfortable that we’re not trying to sell them something that they don’t need.” Now, I could see that Jerry’s ‘open shop’ approach was a positive thing, especially for customers, and the immaculate facility was inviting, but clearly there was more going on here then just honesty and clean floors. It was his employees. They were truly happy to be at work. Poor customer service, or no customer service at all, seems to be the norm these days, but when I met his employees it was like meeting someone’s family and I was being welcomed as a guest into their home. When I asked him directly, “how do you hire your employees?” A look of a proud father came over his face. Come to find out that most of the 20 people working for him have been there for more than 10 years. These are careers, not jobs, and that is what Fair offers his workers. He handed me a brochure that he gives to prospective employees. It outlined some of the company goals and ideals, along with an extensive list of employee benefits. And there it was, printed in bold type, “The secret to our success is...we hire superstars!” “I have quite a hiring process,” he told me. “When I have someone who is interested in a position here, I interview them three different times, and there’s some personality tests I like to give.” “If that person goes through the third interview and I really (Continued on Page 13) 5 MTTS L.A. SCHEDULE Click Here ‘MINI TAKES THE STATES’ comes to Los Angeles for its finale After what felt like an eternity, MINI Takes The States is finally here in Los Angeles. The festivities get started on Friday, August 1, with a party at Jillian’s at Universal City Walk, then it’s over to Pasadena’s Rose Bowl for two fun-filled days of MINI madness. Saturday kicks off with breakfast at 9 a.m. followed by the Rise and Shine Rally starting at UCLA, Lot 36, located at the corner of Wilshire Boulevard and Veteran Avenue. The Rally ends at the Rose Bowl at noon, at which time the gates open for the festival events. It looks like there is a little something for everyone at the festival, including rock climb- ing, mountain bike stunt show, Playboy models, eco-friendly car wash, live music, and of course a bunch of MINI related booths and displays. On Sunday the fun continues at the Rose Bowl starting at 10 a.m. For SCMM members, we’re planning a caravan to the Rose Bowl starting from South Bay MINI in Torrance. Meet-up time at South Bay MINI is 7:30 a.m. for breakfast and depart around 9 a.m. We are supposed to have our own MINI parking corral at the Rose Bowl, so look for a sign of some sort once you arrive. If you don’t see it, just look for the MINIs. More MTTS Details HERE Ask Amanda Amanda White Sales Consultant South Bay BMW/MINI What’s new with MINI in 2009? I know that many of you are wondering what’s new for 2009 in the world of MINI. I am pleased to let you all know that there is lots to come for us with MINI. We are going to kick off with the all new 2009 JCW in both the hardtop and clubman. I have to tell you, we got our first one in today and what a blast that MINI is to motor in. I haven’t had that much fun motoring in a MINI since I hopped in my GP a year and a half ago! It’s great with all the little details that make motoring in a JCW so much fun. They made some changes to the DSC and are introducing a new stability control called DTC (dynamic traction control) and with that we also brought EDLC (electronic differential lock control), which together act as a limited slip differential (LSD). Our previous LSD was 30% the DTC; EDLC combined should act more similar to an even 50%. It also includes the 160-mph speedo, and with the sport button activated you get a throatier exhaust note. It’s quite impressive. Now I know all of you R56 motorists want to know about the torque steer with 192-lbsft on the JCW. There is almost none with or without the sport button active. I was so impressed with this little fact that I grabbed my co-worker and made him drive with me just to test if I was going crazy or I really felt that change. But we didn’t stop with the introduction of the JCW. We are also going to be rede(Continued on Page 7) SCMM News • August 2008 6 Ask Amanda (Continued from Page 6) signing the Convertible for 2009. With a complete redesign the convertible will now mirror the R56. So you can expect new navigation, stronger lines, and of course everything will be 6 speed. Lastly with the 2009 model we will have some changes to the option packages and a few minor price increases. The Cooper will increase by $500 on the base price, Cooper S will increase by $750. Clubman has a very minimal increase with the Cooper topping out at $850 and the Cooper S at $250. But you aren’t paying more for nothing, we are now including DSC as a standard feature. The premium package is going back to its original style with the multi-function steering wheel (MFSW), moon roof and automatic a/c and will be available for $1250. Also the convenience package will have some changes, it will not include MFSW or comfort Bluetooth, but it will have the Bluetooth still, just not the comfort, and it will also be $1250. We are retiring some of our colors as well. After November production we will no longer have Astro Black or Lightning Blue, they will be replaced by Midnight Black and Horizon blue respectively. MINI is in for some big changes in the future stay tuned for more information about what is to come in the world of MINI! SCMM News • August 2008 Photo by Robert Ballard / Twistybitz.com SCMM members get clipped at Trabuco Oaks Steak House It seems we just can’t figure out if SCMM is a car club or an eating club. No worries though, we always find a way to combine both passions. A recent example was the Twisty Tie-Cutting Steak Dinner on July 5. A meet-up at the Irvine Spectrum preceeded a short twisty drive for 32 MINIs, which ended at the Trabuco Oaks Steak House, famous for its casual dress code. As the name of this event indicates, anyone wearing a tie was paid a visit by a scissor-wielding waitress and promptly relieved of their neckwear, which the restaurant proudly displays on the walls. TOP TAGGER -- Have a MINI question? Just ask Amanda! Amanda White, our SCMM member and Sales Consulant for Southbay MINI, has agreed to write some “Ask Amanda” columns for us. So ask away. Your question and her answer may get published in a future issue of SCMM News. Email your questions to: [email protected] Joanne Felix was June’s Top Tagger with 133 MINIs carded. From almost the get-go of June’s tagging competition, Joanne Joanne & Nikki bolted out to the lead and never looked back. By mid-June, Joanne had tagged 55 MINIs, which was more than double the number of the next highest tagger! On two occasions, Joanne managed to tag 15 MINIs in one day. Joanne now sits as SCMM’s Kudos to Lex Adams for organizing the run and dinner. The members enjoyed it and there’s already plans in the works for the next dinner run. Steak Dinner PHOTOS (click here) overall Top Tagger and has a shot at the grand prize which will be announced/awarded at our Anniversary Bash. Meeting and talking with other MINI owners is Joanne’s most favorite part about tagging. When asked why she enjoys tagging, Joanne responded, “There’s something special about this MINI culture and club, whenever I get into my MINI, I suddenly transform. I become a different person. I become more outgoing.” Congratulations to everyone who tagged. We as a whole have tagged 406 MINIs in the month of June, and we have tagged 1381 MINIs from April through June! 7 Big Bear Lake Run & Antique Wooden Boat Show August 23, 2008 Join us for run through the San Bernardino Mountains and lunch at Big Bear Lake. Explore the shops at Big Bear Village, or check out the wooden boat show, dockside, at B’s Backyard Barbecue. Meet-Up Time: 9:30 a.m. Meet-Up Location: 800 E. Lugonia in Redlands Big Bear Lake Run DETAILS (click here) B’s Backyard Barbecue (click here) SCMM News • August 2008 8 ave S the SCMM’s Spaghetti Sauce ! & Chili Cook-Off e t a D SCMM News • August 2008 Sunday, Oct. 26 • The Weaver Estate, Murrieta • Plus Local Run for non-competitors Fire up your crockpots! SCMM’s Annual Chili Cook-Off is right around the corner, and this year we’ve added a new competition for spaghetti sauce too. Dick and Pat Weaver have once again offered their fabulous estate as the venue for the cook-off. So mark your calendar and start perfecting your chili or spaghetti sauce recipes. We’ll also do a little twisty run for the non-competitors before the judging and awards. Please check the Club Events Forum HERE for more details and the official cook-off rules. 9 Solvang Weekend & Jalama Beach Run Join us for a fabulous weekend of MINI driving fun, great food, and spectacular scenery as we explore a gem of a road on the California coast, Solvang, and the Santa Ynez Valley. Book your room now — accommodations fill up fast in Solvang. Our primary hotel is the Best Western King Frederik Inn, but there are plenty of other motels in town, or in neighboring Buellton and Los Olivas. A Friday morning caravan will stop at MOSS Mini in Goleta for anyone wanting to pick up some goodies for their car. There will be a dinner reception later that evening in Solvang for everyone to relax and catch up with friends. Saturday will be a scenic drive out to the remote Jalama Beach where we’ll have lunch (home of the famous Jalama Beach Burger) before retuning to Solvang in the afternoon. Please check the Club Events Forum for more details and updates on this trip. Oct. 3-5, 2008 King Frederik Inn 1617 Copenhagen Drive Solvang CA 93463 Tel. 805-688-5515 www.bwkingfrederik.com Mention “SCMM” when you call. • Friday Night Dinner/Reception • Danish Pastry • World Famous Jalama Beach Burgers • Shopping at MOSS Mini • Ice Cream • Wine Tasting • Spectacular Ocean Views SCMM News • August 2008 9 10 Club News & more NEW IMPROVEMENTS TO SCMM’S MESSAGE BOARD There have been recent improvements made to the SCMM Club Message Boards. To help make our message board more user-friendly, Rich Larson has made improvements that will help make your online viewing of our boards more enjoyable. He has created new buttons that will make navigating and viewing posts easier. Another recent improvement was adding more smileys for our posters to use. On behalf of the club, I want to thank our WebMaster, Rich Larson, for all his hard work in improving our message boards. — Lex Adams How do I...(click here) Have you checked out the club’s online forums, but felt like you weren’t navigating cyberspace at full throttle? Click on the “How do I” forum and put more horsepower in your mouse. The “How do I” forum is packed with tips and tricks to help you get the most out of the club’s website. Still have questions about using the online forum? Send them to: [email protected] 9th Annual Cruisin’ For A Cure set for Sept. 27 Expanded Event Calendar The Club Events calendar that normally appears here on page two, has been moved to page 12 and made larger to accommodate more events and information. The new page is formatted to look like a traditional calendar, but without the weekdays. We’ll try this format for a little while and see how it goes. Join over 3,300 participants in the world’s largest one-day charity car show! All proceeds to Prostate Cancer Research at the UCLA Jonsson Cancer Center Saturday, September 27, 2008 SCMM & MINI Dealerships Day Join us August 16th for a funfilled MINI Maniacs day! We have teamed up with South Bay MINI and Irvine MINI to organize a MINI day for our club. It will coincide with the 2009 R56 JCW unveiling at both dealerships. Details are still being ironed out but I can tell you about some of the fun that will be in store for us. First, we will start the day at South Bay MINI at 10:30 a.m. and they are providing us lunch. South Bay plans on surprising us with goodies too. We will then caravan south on either Pacific Coast Highway or the 405 to Irvine. A long line of MINIs will be a spectacular sight. Irvine MINI will be throwing a free BBQ for us with music. Both dealerships will be giving away free t-shirts and other goodies. FREE FOOD AND SWAG! You can’t beat that. If you haven’t had the chance to test drive the new 2009 JCW, you will get the chance that day. You definitely don’t want to miss out on this fun MINI day! Bring your family and friends! The more members we get to commit to this day, the more goodies we can expect. Plus, it’s all free! Please email Lex (lex@scmm. org) to signup for this event. MINI Day DETAILS HERE Register online at www.cruisinforacure.com SCMM News • August 2008 11 Sunday Inland Empire Lunch & Run 3 10 Time: 12:30 p.m Where: Danson Restaurant 109 Yale Ave. Claremont Club Events — AUGUST MINI Takes The States 2008 Aug. 1-3 Big Bear Lake Run & Wooden Boat Show e r u t a e F Event Saturday First Sat. of the Month Breakfast 2 2nd Sat. of the Month Breakfast 9 Time: 9 a.m. (arrive by 8:30) Where: Coogie’s Beach Cafe 23750 PCH, Malibu Time: 9 a.m. (arrive by 8:30) Where: Ruby’s Diner 2nd St & Pacific Coast Hwy Long Beach Belcher Cup Series - Kart Racing Time: 11:15 a.m. Where: K1 Speed 17221 Von Karman Ave Irvine When: Saturday, August 23, 2008 17 Meet-Up Time: 9:30 a.m. Meet-Up Location: Shopping Center, 800 E. Lugonia Ave., Redlands (corner of Lugonia Ave. and Church St.) Event Thread: CLICK HERE Orange County Get Together Time: 8 a.m. Where: The Neighborhood Cup 1 Journey Aliso Viejo Come for the coffee, stay for the Classic Car Show 24 Description: SCMM returns to the San Bernardino Mountains in August with a scenic, and less-crowded, drive up the back way to Big Bear Lake. Once we arrive in Big Bear Lake you’ll be able explore the Village shops, take in the action of the Alpine Slide, or enjoy a BBQ lunch at B’s Backyard BBQ and check out the antique wooden boat show that’s happening that weekend. The boat show takes place dock side of B’s Backyard BBQ. Should be a great day of MINI fun, so please mark you calendar for this month’s feature event. Don’t forget your two-way radio! 16 SCMM & MINI DEALERSHIPS FUN DAY Time: 10:30 a.m. Start: South Bay MINI 18800 Hawthorne Blvd Torrance End: Irvine MINI 9881 Research Drive Irvine 23 Big Bear Lake Run & Antique Boat Time: 9:30 a.m. Where: 800 E. Lugonia Ave. (near Walgrens) Redlands Crystal Cove Sunset Dinner Time: TBD Where: TBD The Doctor (Continued from Page 5) New Member Spotlight Leon Watts IV Richard Richie William Enright Linda Lancaster Rhonda Lippman Doug Kuhn Dave Diaz Jana Sorensen Cathie Reiner Nancy Homer Kevin Volkan Hugh Dunklee Steven Paperno Sandy Lindsey Karen Bianca Balodong Q Dunlap Brad Acuff Peggy Pellegrini Michael Withers Shannon Raymer Jeff Reed Jillian Koch Edner Estrella Michael Neal Thomas Brown Vincent Nguyen-Hoai Nelson Lopez Chuck Butch like them, I’ll invite them out with their wife, and Blythe and I take them to dinner. What I look for at dinner is...are they grateful to the waiter or waitress, are they kind to them, are they appreciative? How do they act? In social environments, do they care about people?” Fair says he can train anyone, but if they don’t care for and respect other people, they’re not the right person for a job at The DR. He is very passionate about creating a “superior working environment” for his employees, which is evident when you consider the length of time he has retained workers. One thing he enjoys doing for the staff is twice a month he prepares and serves lunch for all of his employees. Family is very important to him, so he encourages activities that bring family members together. “One thing I like to do is send flowers,” he said. “If an employee purchases a new home, or celebrates an accomplishment, I’ll send over flowers to congratulate them.” Spend a little time with Flair and you get the feeling that he would be successful at any business. And he is quick to give credit to his employees. “If you surround yourself with good people,” he says, “you’ll be successful.” Officers Lex Adams ..........................................President Craig DeGarmo .......................... Vice President George Marsh ....................................Treasurer Rich & Diana Larson ...... Membership Directors Van Hazewinkel ........................ Events Director Erik Sharp ........................Track Events Director Rich Larson .....................................Webmaster Area Coordinators Chris Woolman ............................... L.A. County Dan Skorcz ................................Orange County Andrew Russell .................... San Diego County Roger Martin ................................Inland Empire Scott McIntyre .......................... Ventura County Tavis Dahlke .............................. North Counties Newsletter Editors George Marsh Lee Ann Schneider Contributors Steve Adams Robert Ballard Lex Adams Amanda White SCMM News is published monthly and distributed to club members free of charge under the benefits of membership. Information, articles, photographs, etc. included in this newsletter are solely for the entertainment and use of SCMM members. Unsolicited material for publication is welcome for consideration. The deadline for submission is the 15th of the month. MINI SERVICE AND PERFORMANCE UPGRADES 14412 Victory Blvd. Unit B Van Nuys CA 91401 Tel. 818-994-0338 www.minicorsa.com SCMM News • August 2008 SCMM.ORG © P.O. Box 1671, Los Angeles CA 90001 Email your comments or questions to: [email protected] Products or services advertised in this newsletter are not an endorsement by SCMM. For advertising rates and information, please contact George Marsh at: [email protected] ©2006 SCMM Logo design by Fireball Tim Anniversary logo design by Rich Larson 13
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