You - CARS Magazine

Transcription

You - CARS Magazine

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Canadian Mail Sales Product Agreement #40063170. Return postage guaranteed. Newcom Business Media Inc., 451 Attwell Drive, Toronto, ON M9W 5C4
AUGUST 2006
ALSO:
• Reinventing yourself
• Tire pressure sensors
• Nissan’s top tech
www.canadiantechnician.ca
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VOL. 11 NO. 5
Departments
Editorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
From Our Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Out & About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Eye Spy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Product Central . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Auto Puzzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
10
Columnists
Trackside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
By Jamie Maudsley
11
Management S.O.S. . . . . . . . . . . . . . . . . . . . .16
By Kelly Bennett
The Car Side . . . . . . . . . . . . . . . . . . . . . . . . . . .38
By Rick Cogbill
Features
Profile: Reinventing yourself . . . . . . .18
The changes that Ed Klapstein has in mind for his Edmonton
business are nothing short of revolutionary. Sometimes, he
says, you just have to shake things up.
18
Shop Computerization . . . . . . . . . . . . . .22
Improved connectivity mean the digital revolution can finally
link every aspect of your business – with benefits previously
undreamed of.
Tire Pressure Sensors . . . . . . . . . . . . . .24
Wheel transponders are presenting a challenge to service shops
and forcing experienced technicians to ‘tread carefully.’
Brake Service . . . . . . . . . . . . . . . . . . . . . .26
Changing vehicle technology may require you to develop new
brake-repair habits and drop some old ones.
24
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Technology
changes.
Trucks change.
A Snap-on®
Franchisee’s
commitment to
customer service
never changes.
For more than 85 years, Snap-on’s unwavering committment to quality
and service has been meeting the needs of top technicians.
1-800-665-8665 Eastern Canada • 1-800-263-8665 Western Canada
Snap-on® is a trademark of Snap-on Incorporated. © 2006 Snap-on Incorporated. All rights reserved.
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Editorial
VOLUME 11
NUMBER 6
PUBLISHER
Mark Vreugdenhil
[email protected]
(416) 614-5819
EDITOR / ASSOCIATE PUBLISHER
Allan Janssen
[email protected]
(416) 614-5814
NATIONAL SALES MANAGER
Dale Patenaude
[email protected]
(416) 614-5829
CIRCULATION MANAGER
Lilianna Kantor
[email protected]
(416) 614-5815
DESIGN & PRODUCTION
Tim Norton
[email protected]
(416) 614-5810
CONTRIBUTORS
Rick Cogbill, Larry Dickison,
Will Enns, Jamie Maudsley,
Kelly Bennett and Claire Newman
PUBLISHED BY
Newcom Business Media
451 Attwell Drive
Toronto, Ontario M9W 5C4
Phone: (416) 614-0955
Fax: (416) 614-8861
PRESIDENT
Jim Glionna
Canadian Technician is published monthly except for January and July by
Newcom Business Media, Inc., 451 Attwell Drive, Toronto, ON M9W 5C4. The
magazine serves the Canadian automotive repair and service industry.
Subscriptions are free to those who meet the criteria. For others: single copy
price: $5.35; one-year subscription in Canada: $36.38 ($34.00 plus $2.38 GST);
one-year subscription in U.S.: US$40; one-year subscription in all other countries: US$65. Copyright 2006. All rights reserved. The contents of this publication
may not be reproduced by any means, in whole or in part, without prior written
consent of the publisher. The advertiser agrees to protect the publisher against
legal action based upon libelous or inaccurate statements, unauthorized use of
photographs, or other material in connection with advertisements placed in
Canadian Technician. The publisher reserves the right to refuse any advertising
which in his opinion is misleading, scatological, or in poor taste. Postmaster:
Send address changes to Canadian Technician, 451 Attwell Drive, Toronto, ON,
M9W 5C4. Printed in Canada. Second class mail: Postage paid at Toronto.
Canadian Publications Mail Sales Agreement #40063170. ISSN 1710-7644.
We acknowledge the financial support of the Government of
Canada through the Publications Assistance Program toward our
mailing costs. PAP Registration No.10833.
“It’ll Come To Me” by Jason Felesky
Phone (250) 494-4451
www.canadiantechnician.ca/covers
AUGUST 2006
Where do you get your parts?
Explaining why you don’t install customer-supplied parts
takes diplomacy, patience and salesmanship.
By Allan Janssen
For the past few years I’ve been asking an
industry-related question as part of our
monthly Auto Puzzle.
It’s mostly for my own amusement,
really. I like to know what’s on your mind.
In the April 2006 issue, I asked if you
ever install customer-supplied parts. I expected to
hear that you don’t, but
apparently the vast majority
of you will take a customer’s
part to the bay and put it on
their car, no questions
asked.
“We live in a DIY world.
If we don’t, someone else
will,” was the word from
Nova Scotia.
“We like to please our customer,” you
said in Ontario.
“Sometimes the customer is very specific on their own parts,” you wrote from
British Columbia.
What’s going on? I thought we were all
pretty much on the same page about this!
For 10 years now I’ve heard conference
speakers, management experts, industry
leaders, and business trainers caution
garage owners against using customersupplied parts. And many of the shop
owners I’ve spoken with over the years
agreed… but obviously only to a point.
What if it’s a long-time customer?
What if you’re not busy that day? What
if the customer bought the part intending to install it himself but then realized
he didn’t have the skill, equipment or
time to do it? What if they have big
Bambi eyes and plead with you to give
them a break?
Not so cut and dried anymore, is it?
I agree that when it becomes a question of customer service, accepted business principles are sometimes temporarily suspended. Sometimes you just have to
hold your nose and do what’s best – not
for you, but for your customer.
But the experts I talk to maintain that
you owe it to yourself to state your case
patiently and graciously. Remember, there
are some very good reasons not to install
parts that your customers bring in.
• You can’t vouch for the
quality of the part that’s
sitting on your counter;
• You can’t ensure that it
will fit the car in question;
• If the part fails or doesn’t work, you can’t bring
it back to the supplier;
• If it fails or doesn’t
work, it could damage
other systems on their
vehicle;
• It could even damage your equipment.
But more importantly, you have an
opportunity here to educate your customers not only about how your business
works, but about how you look after their
vehicles.
Do they understand, for example, that
parts come in a quality spectrum of good,
better, and best? You default to ‘best’
parts because they offer the best fit, function, and longevity.
Do they understand that you don’t simply install parts, you instill value?
Sourcing your own parts allows you to
guarantee your work.
There’s a lot you can say besides
“would you take a steak to a restaurant?”
It all boils down to educating your customer, selling your service, and being
patient. I believe most customers will
understand it’s in their own interest to let
you do the job your way, even if it costs a
little extra.
You can reach me toll free at 1-866-2226787. Or e-mail me at [email protected].
CANADIAN TECHNICIAN 5
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LARRY DICKISON
LETTERS
Ontario Drive Clean shops
need a better deal
The plight of the lowly Drive Clean facility in Ontario is going largely unnoticed by
government. Most garage owners entered
the Drive Clean program based on information that, way back in 1999, made for a
viable business model. But circumstances
have changed. For various reasons, the
cost of testing has climbed dramatically
while the revenue has decreased. The
problem is we are still bound by a $35
test-fee cap.
Our fixed costs – such as utility bills,
insurance premiums, payroll expenses,
and equipment repairs – have increased
while the number of tests has been cut
due to changes to the program. The recent
exemption of newer cars from Drive
Clean testing has resulted in an 18% drop
in test volume for our garage while other
facilities report even higher reductions.
As a member of the Drive Clean Focus
group, we have tried to plead our case but
so far nothing has changed. The argument
that Drive Clean generates repair work
for shops simply does not compensate us
for the above losses as the current fail
rate is below 10%. To put things into perspective, the fail rate predicted by the
government back in 1998 (and proved correct at the time) was 20 to 25%. However,
with older cars being scrapped and newer
vehicles being more reliable, the fail rate
and the resultant repair revenue have
steadily shrunk.
As our test equipment ages, the cost of
maintaining and repairing it is higher than
ever, and expected to climb further. The
current situation leads to low morale
among the Drive Clean facilities as well as a
sense of frustration and a negative attitude
towards the program and its administrators.
We are the government’s private-sector
partner in this venture, providing testing
and the necessary repairs that benefit our
environment. We should not be ignored.
If only our industry had a strong, unified voice!
Eli Melnick, P.Eng.
Start Auto Electric Ltd.
Toronto ON
New technology is not all
it’s made out to be!
I own a small auto-electric shop in central
B.C. and I read Canadian Technician
every month. We struggle in our shop with
some of the newer vehicles, and the question that arises frequently is: Why are the
automakers so fired up about new technology when they cannot or will not support it once it leaves the showroom? It
seems to me that systems are just put
together and thrown out on the market
for the salespeople to flog. The engineers
know these systems won’t work for long
in the real world. And they disappear after
2-3 years, which says something about
their worth, does it not? There seems to
be no accountability of the automakers to
make an affordable vehicle for lowerincome people and the daily commuters.
Auto techs should not have to have
$50,000 testing equipment to find tiny
faults in such a complex piece of machinery. Younger techs have grown up with
this so they don’t know any different. But
we older techs are just frustrated with
unnecessary technology.
Robert Hermanrude
RIDES
Reader
Michael R. Kouk, a technician at Lanpro Auto Care Center in
Winnipeg, MB, says his 1969 Pontiac Grande Parisienne is a
work in progress. It consistently ran a 12.5-second 1/4 mile, in
Gimli, Man., and has a best time of 12.3 seconds.“With a good
hit of the laughing gas, I’m hoping for mid 11’s!” he says.“It
started as a experiment that went way too good. It’s the big
green machine as my wife calls it.”
You can see more “Reader Rides” on our web site at
www.canadiantechnician.ca. And if you have a photo of your
hot ride, feel free to send it in.We’ll put it up!
6 CANADIAN TECHNICIAN
AUGUST 2006
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From Our Forum
Recent postings on www.canadiantechnician.ca/forum
Getting the price right
How do you figure out how much to mark-up a part when a lot of customers
are still only interested in the bottom line?
Just wondering if anyone is
using the parts mark-up matrix
that some shop management seminars are
recommending. The matrix is a system for
marking up certain parts more than others,
based on their cost to the shop. The cheaper the part, the higher the mark-up. In the
end, it’s supposed to even out to get the
suggested 50 per cent mark-up.
GilV / 06-11-2006
Maybe we’re a little old
school here, but we simply
use our aftermarket parts supplier’s suggested retail price. As you likely already
know parts are marked up between 35
and 75 per cent, depending on the part.
Dealer parts seem to max out at 10 per
cent, so we don’t use them often, unless of
course we run into a quality issue with the
aftermarket parts.
Peter / 06-12-2006
I’ve been in business for a
long time. With all the flyers
out there and everyone being a “preferred” customer these days, a 70-75 per
cent mark-up is kinda stretching it. As
bad as the trade is, we’re able to charge
for our time and, oh yeah, mark parts up
35 per cent. Lawyers have nothing to
charge but their time and the same goes
for accountants. My accountant always
seems to remind me of that. This sliding
scale I’ve been reading about can be
tough to implement in a price conscious
market. When the dealer charges a list
price of $64 for a set of brake pads and
the same set of aftermarket pads list for
$139, what will the customer think when
he gets a bill for $400 for a front brake
job? Will he call the dealer to see what
the brake pads cost there? Are aftermarket pads that much better? I feel a rea8 CANADIAN TECHNICIAN
sonable mark-up across the board works
well and avoids embarrassing situations,
my accountant tells me 35 per cent is
good, and he’s always been happy with
my numbers.
Gasaholic / 06-12-2006
can anyone set prices on parts when the
pricing is so erratic at the parts source? As
for labor rates, they range from $35 to $85
an hour at a professional shop down to a
case of beer for the backyard mechanic.
Relic / 06-12-2006
The reason I’m asking is
because I think you would be
better off raising the door rate as opposed
to raising the price on parts. As you say, it
can be pretty embarrassing when a customer calls the dealer and learns he can
buy the part there, over the counter,
cheaper. If you raise your door rate at
least you can justify it with better quality
service. I would be concerned too if I was
paying 20 per cent more for the same part
from the same manufacturer, especially
on dealer parts.
GilV / 06-12-2006
When it comes to parts, I’m not
sorry to say that anything over
50 bucks gets two phone calls to find the
better price. If you can save $30 on part
that costs $70 that’s almost a half an hour’s
labor (at my place) for maybe four extra
minutes of my time. Also, there’s nothing
wrong with competition among suppliers.
All the stuff is the same anyways.
Gasaholic / 06-12-2006
Debates about parts pricing
can get pretty intense! I’ve
known places where a customer off the
street could get parts for less than what a
garage paid for them. And when that’s the
case, the customer also expects to pay
less for labor. But, then again, there are
mechanics out there who will do a job in
their driveway with off shore tools for a
third the price that a garage would charge.
The other day I needed brake rotors for a
Saturn. I called my supplier, got a price
and, since I was in a hurry, decided to pick
them up myself. Shop price on the phone
was $35 each. When I got there I found a
new partsman on the counter. The price
for a customer off the street paying cash
was $20 each (ouch!) and when I asked
for better ones, the price jumped to $70
($120 retail). I was not impressed so I
stopped at the Saturn dealer and picked
up original equipment for $35 each. How
I know most consumers only
consider the bottom line. If
front brakes at Joey’s Garage cost
$109.95, and we come in at $250, Joey
wins! Even if Joey isn’t replacing the
rotors, lubing the caliper slides, adjusting
the rear brakes, and using quality parts
like we would. And frankly, if that’s the
case, Joey can have them. Unfortunately a
lot of these people just can’t be educated.
Luckily we don’t get too many price-shoppers. Most of our customers are very long
term and know the value of what they’re
getting when they come here.
Pete / 06-13-2006
Join the discussion!
Log on to
www.canadiantechnician.ca /forum
and see what everyone’s talking about.
If you’ve got an opinion to share,we’re
looking forward to hearing it.
AUGUST 2006
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Out
Page 10
&About
Car clinic draws confused consumers
Free automotive advice on offer at public relations event for local shops.
By Allan Janssen
Consumers in a central Toronto neighborhood got a chance to seek professional automotive advice for free last month.
A car clinic organized by Car Help
Canada, was held at AML Auto Service.
Consumers were treated to free coffee,
doughnuts, hats, and T-shirts while about
a dozen licensed technicians from a number of area shops checked their cars and
answered their questions.
According to AML Auto Service owner
Art French, it was an excellent opportunity to educate people.
“That’s something we do every day,
but here we get to bring them in and
really show them how we do things,” he
said.
Told that one consumer was overheard saying she was looking forward to
an objective assessment of her car
because in general she doesn’t trust technicians, French said that used to be a
more common sentiment.
“I think it’s something that built up
over the decades, but I think you see
more good faith today than you did 40
years ago. And I think it’s getting better.”
Mohamed Bouchama of Car Help
Canada agrees that some people still
have a negative view of the industry, but
it isn’t often justified.
“No doubt there are bad apples, as
there are in every industry, but most
garages work hard to make a living. And
most are doing their best and are honest,” he said.
Bouchama said events like this give
technicians and shop owners a chance to
talk to people and build relationships.
Car Help Canada is a non-profit consumer organization with consumer members across the country, and a list of
about 100 recommended garages. Its mandate is to help people who are having difficulty buying new or used cars, or resolving issues with dealerships or garages.
The event was well publicized on
Art French, owner of AML Automotive Services in Toronto (at left) and Alan Gelman of
GlennAlan Motors in Toronto (center), advises vehicle owner Afraim Hascalovici about
his Ford Explorer.
local radio and television, as some of the
technicians – like Alan Gelman of
GlennAlan Motors in Toronto, and Ivars
Plorins of Byford Garage in Newmarket,
Ont. – are frequent hosts of phone-in
shows about automotive repair.
Perhaps best known was Phil
Edmonston, author of the Lemon-Aid
series of books and a notable consumer
advocate.
“Events like this go a long way to
show people that there are still a lot of
good, honest, hard-working technicians
out there,” he said.
Edmonston believes the future of the
automotive service industry is in the
hands of independents.
“The big push by carmakers to get rid
of independent shops by offering extended warranties and trying to tie the consumer to their facilities has flopped,” he
said. “That has not stolen the traffic from
the independent shops. I think the future
is with the independents.”
He said consumers get better service
from independent shops, because independent shops can pick and choose the
aftermarket parts that work best.
“Dealerships can’t do that,” he
explained. “Dealers are handcuffed
through the warranty and through the
slight but stern warranties from the car
companies that they must only use OE
parts.”
He said independent shops are wise to
go after savvy consumers who do their
homework. “They’re more loyal, and the
good word-of-mouth that results really
helps to build businesses.”
For more photos of this event, visit
www.canadiantechnician.ca.
AUGUST 2006
Project3
7/11/06
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Page 1
OUT & ABOUT
Nissan Canada names top tech
Supplier News
Aftermarket charities
big winners at Shad’s
Québec City technician wins in his
seventh appearance at NISTEC.
A Quebec technician was named Nissan’s
Nissan runs three technical training
top gun in Canada, winning $1,000 cash
centers for its 1000+ Infiniti and Nissan
and a $3,000 tool gift certificate.
technicians, in Richmond B.C., Brampton,
Marc Cuillerier of Pelemo Nissan in
Ont., and Kirkland (Montreal) Que. It also
Québec City, QC won the 2006 Nissan
offers training at a number of community
International Service Technical
colleges throughout the country.
Excellence Contest (NISTEC) in Canada,
“NISTEC is an excellent opportunity
defeating 11 others who took part in a
to communicate Nissan’s expectations
grueling hands-on test at Nissan’s head
for technical excellence,” said John
office in Mississauga, Ont. in June.
Junker-Andersen, director of parts, servCuillerier has worked for Nissan dealice and quality assurance for Nissan
erships for 20 years, starting when he
Canada. “Technicians who perform well
completed his apprenticeship. This was
at NISTEC demonstrate their exceptional
his seventh time competing at NISTEC.
knowledge, skills and ability to fix cusThe winner from the Eastern Region
tomers’ vehicles right the first time,
(which includes Ontario and the Atlantic
which translates to an unparalleled level
provinces) was Ken Heisler of
of care for our customers.
Brampton North Nissan in
Brampton, Ont. The winner in
the Western Region (which
includes Manitoba and everything west) was Marty
Vernon of Brasso Nissan in
Calgary, Alta.
There were also winners in
each of the three competition
categories. Denis Gagné of
St-Leonard Nissan in StLéonard, Que. won both the
Marc Cuillerier of Pelemo Nissan in Québec City, QC
electrical category and the
won the 2006 NISTEC Canada competition, topping
mechanical repairs category.
more than 1000 Infiniti and Nissan technicians across
Darryl Saviskoff of Fish
the country.
Creek Nissan in Calgary, Alta.
won the driveability category.
Iain Hanley, manager of training for
Other competitors this year were Bob
Nissan Canada, says the skills demonKeeley, of Alta Richmond Hill in
strated at NISTEC reflect Nissan’s “F1”
Richmond Hill, Ont.; Chris Nordoff, of
mandate. F1 stands for ‘fix it right the
Heritage Nissan in Dartmouth, N.S.;
first time.’
Mike Samson, of Scott Slipp Nissan in
“Events like this are extremely imporKentville, N.S.; Michel Mercier, of Troistant to us,” said Hanley. “The customer’s
Rivières Nissan in Trois-Rivières, Que.;
experience at our facilities is very imporEric Robitaille, of Blainville Nissan in
tant to Nissan, and this helps strengthen
Blainville, Que.; Dwayne Melnyck, of
that.”
Brasso Nissan in Calgary, Alta.; and
He said NISTEC encompasses more
James Southam, of Oakwood in
than simply repairing the vehicle, but
Saskatoon, Sask.
protecting the customer’s vehicle from
any damage during the repair process.
“This is stressed in all of our training,”
For more pictures of this year’s NISTEC
he said.
event, visit www.canadiantechnician.ca.
AUGUST 2006
Shad’s R&R, the annual golf tournament for muscular dystrophy research raised over $150,000
again this year, bringing the total raised in its 33year history to $3,126,700. This year’s event,
attended by 236 golfers, was the first since the
passing of its founder Fred Shaddick. A tribute
video featuring the song “My Way” by Frank
Sinatra was played in his honor. The winning
foursome was the Kleenflo Team (Adam
Candido, Brian Banks, Matt Osborne and Frank
Atkinson). Rory Sones of Matthew Scott
Marketing won the Air Canada trip for two; Jim
Hall of NAPA Undercar won the GOSS Industries
$1,000 hole contest; Jerold Winter of Motorcade
won the $3,000 Bestbuy Electronics shopping
spree donated by Matthew Scott Marketing; and
Greg Walsh of NAPA Peterborough, independent
automotive consultant Don Hannah of Oakville,
and Scott Stone of Mevotech won the three TVs
donated by Matthew Scott Marketing. Also at
the event, $1,100 was raised for a new automotive aftermarket charity initiative – High Fives for
Kids – which supports children in times of need.
WIX sweepstakes to
‘Party Like a Rock Star’
WIX Filters has launched the WIX ‘Party Like a
Rock Star’ Sweepstakes, a six-month contest
that will give four race fans an all-expense-paid
VIP trip to the 2007 NASCAR NEXTEL Cup Series
event at Las Vegas Motor Speedway. A service
provider, his customer, and two guests will get
garage and victory lane passes, accommodations, airfare, leather jackets, a helicopter ride
to the race, an infield RV to relax in, and over
$6000 in spending money. Online information
and rules are available at www.wixfilters.com.
Prenco history told
on corporate web site
History buffs will get a kick out of a new section
on Prenco’s web site. It documents the
company’s involvement with the Canadian
military through World War II and as a supplier
to the creators of the legendary Avro Arrow airplane in the decade following the war. The story
of Prenco founder J.K. Chmel who immigrated to
Canada in the late 1930s to escape the looming
war in Europe can be found at www.prenco
corp.com. Throughout its history, Prenco has
kept pace with the automotive industry and the
advancements in technology. Today, it manufactures parts for virtually every vehicle make and
model in North America.
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Project3
7/11/06
11:33 AM
Page 1
Supplier News
OUT & ABOUT
Customer appreciation night
intended to ‘build relationships’
S
hant Ghazarian took 300 of his
closest friends to the movies in
June.
The owner of the Mars Tire
Goodyear shop in Aurora, Ont. celebrated customer appreciation night
at the local cinema, watching the
Pixar animated movie “Cars” on the
big screen and then taking everyone
out for barbecue wings.
“Whatever you can do for your
From left, Sako, Shant, and Vartan Ghazarian
customer, it’s worth it,” he says. “It with their customers at a showing of the
builds relationships.”
animated movie “Cars.”
It was his most elaborate customer appreciation night yet. In previous
Ont., admits the event might not have
years he has invited people down to the
worked so easily at some of his other
shop for barbecue lunches, ice cream,
locations which draw on larger customer
kids games, and bouncy castles. But the
bases or cast a wider geographical net.
interest in the new movie, and
“Aurora still has the feel of a small
Goodyear’s corporate tie-in, made it a
town,” he says. “The customers we’re
slam dunk for his Aurora shop.
inviting are more likely to know each
“I really wanted it to be a family
other. It becomes a small community
affair,” he said. “It was sometimes hard
event.”
to get the whole family out. And that was
In fact the local newspaper was invitthe whole idea. This was something
ed to come out and take pictures as
everyone is quite excited about.”
Shant and his brothers, Sako and Vartan,
Ghazarian, who also owns Goodyear
who help him manage his businesses,
shops in Agincourt and Newmarket, as
handed out balloons and concession
well as a Speedy shop in Richmond Hill,
coupons at the theatre.
Perry G.Carey of Perry’s Auto Shop Inc.in
St.Catharines, Ont.sent this in, reporting
that a customer did his own brake line
repair using vacuum hose and eight hose
clamps.He drove the vehicle like this for a
week before bringing it in because the
brakes wouldn’t work at all anymore.
“The first thing that comes to my mind is it
could be my children or mother crossing
the road when this driver found out
he couldn’t stop in time,”he says.“This is
why I believe that unless you hold a certificate of qualification you should not be
allowed to purchase safety related auto
parts.”Good point.
Have an interesting picture to share? Send it to Eye Spy,c/o Canadian Technician, 451 Attwell Drive,Toronto,ON, M9W 5C4.
Or e-mail your high-resolution image to the editor:[email protected]
AUGUST 2006
ACDelco’s ‘Real Car Guys’ ads
will now feature ‘non-car guys’
ACDelco’s ‘Real Car Guys Know’ marketing campaign has taken a twist, and now showcases
what ‘non-car guys’
don’t know. Entitled
“Confessions,” the
new 30-second TV
spots will air on
Speed Channel
programs. They feature men who, after failing to
follow routine service recommendations,
confess that they should have acted differently.
ACDelco advertising manager John Zamzow
says the ads use humor to encourage
consumers to turn to independent service
centers that use ACDelco parts.
Delphi wins awards from
Uni-Select and Activant
Delphi Product and Service Solutions was
recently presented the 2006 President’s Award
for Electronic Data Excellence by Activant
Solutions Inc. in recognition of quality and timeliness of product data. The award is based on
things like data accuracy, completeness, consistency, timeliness, delivery, and communication.
The company was also named Supplier of the
Year by Uni-Select’s Memphis Division. The
award is voted on by Uni-Select’s jobber and
installer customers.
Don Thompson Jr. wins
‘most laps led’ award
CASCAR driver and five-time champion Don
Thompson Jr. added to his long list of awards
recently by winning the Snap-on Tools Most
Laps Led Award for the first CASCAR race of the
season in Barrie, Ont. Thompson started on the
pole, led 142 of the 250 laps and finished the
race in second place. Above Don is pictured
receiving his award from Snap-on marketing
communications manager Ray Lavender.
Blue Streak realigns
Canadian sales areas
Blue Streak-Hygrade Motor Products Canadian
sales management group has been divided into
two regions: Western and Eastern Canada.
Steve Ellis will assume the position of regional
manager for Eastern Canada (Ontario, Quebec
and Atlantic Canada). Dave Desmarais will continue to manage and develop growth opportunities for Western Canada. Larry Raymond has
also been appointed to the position of manager,
special markets. Scott McKenzie has been
appointed to the newly-created position of district sales manager for Ontario.
CT August 06 cj.qxd
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Page 14
Trackside
Drag chief
The lessons of the track are never lost on crew chief
and shop owner Dan Watson..
By Jamie Maudsley
Throughout Canada there’s an
elite group of automotive technicians
who work on the public’s cars during the
workday, but burn the midnight oil prepping racecar drivers for their weekend
exploits at the track.
Among them is 40-year old Dan
Watson, the crew chief for one of
Canada’s most heralded drag racers,
‘Dragin’ Don Murray.
For the past seven years,
Watson has been the lead hand on
Murray’s ride. During his tenure, in
fact, the famed Metallic green 1956
Corvette has become one of the
most popular race cars on the
west coast of Canada.
“Ours was the first ProStreet/street-legal car to dip into
the 7’s,” boasts Watson. “Don’s
been able to win eight ‘Wally’ trophies. There are guys that have
been racing their entire life, and
have spent hundreds of thousands
of dollars that have never won a single
one, let alone eight.”
Murray’s chores at the track could
involve just about anything.
“I do a whole bunch of… everything,
actually,” he admits. “If we have a problem with the motor, I jump in and work
on that. I’ve also worked on transmissions and rear ends. I’ll pretty much do
anything.”
He’s been working with the same guys
for seven years now, so everyone pretty
much knows their role. But when something goes wrong, any one of them must
be ready to step up.
“The thing I love the most about racing is enjoying the cars, the people, and
just getting to spend some time outside
during the summer,” he says. “It’s a lot
different from being at the shop Monday
to Friday.”
The shop he’s talking about is his own
Taylorwood Auto & Auto Body in
Langley, B.C. His day job, while less
glamorous, is no less fulfilling. That’s
because over the years, Taylorwood has
developed an enviable reputation locally.
“The shop has long been a part of the
local racing scene,” says Watson, reciting
the long history of the business. “It’s
been around for 40 years and I’ve owned
it for about 15 years now. We can work
on six cars at a time on the automotive
side of things, and six more on the auto
body side.”
The shop is also one of Don’s sponsors.
“That relationship has been great for
the shop,” says Watson. “We’ve gotten so
much business from being involved with
the race car, and the best thing is that we
get to show off the paint work we do
every time Don goes down the strip. Our
home track is Mission Raceway, which is
pretty close by.”
And while the technological data he
gains at the race track is sometimes
tough to apply in his shop, Murray says
the work ethic and problem-solving skills
he needs at the track are the same ones
he draws on at Taylorwood.
“You have to think quick at the track.
There’s a lot of down time, but there are
also a lot of times when you have to get
something done in a hurry,” he explains.
“I think that prepares me for the shop.
When a problem comes up with a customer’s car, it may not be the
exact same as a problem on Don’s
’Vette, but I might be able to diagnose it quicker, because we’ve had
the same sort of problem with the
race car. We’ve also been able to
get into a lot more of the high-performance areas on customers’
cars, because they know we have
ideas and concepts that were
developed on a very high-horsepower racer.”
By the time this month’s issue
reaches your hands, his team will
have put the ’56 Vette on the back
burner, while they debut a new creation:
a 1963 Pro-Street/Outlaw Pro-Mod. “It’s a
pro-mod chassis, and we’re going to run
it on alcohol with a turbo. It should get
the cars into the 6’s, and we’ll break a lot
fewer parts than running nitrous. It’s a
new challenge for the team, but we’re
ready for it.”
‘Dragin’ Don Murray, and his crew
chief Dan Watson have become chiefs of
horsepower on the west coast, and they’re
ready to show it off to the competition in
their new ride this season.
Know someone who fixes cars during
the week and races during the weekend?
Contact Jamie at [email protected]. Maybe there’s a Trackside
story there!
AUGUST 2006
CT August 06 cj.qxd
7/11/06
10:32 AM
Page 15
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CT August 06 cj.qxd
7/11/06
10:34 AM
Page 16
MANAGEMENT
S.O.S.
SELLING ALL
your labor inventory
In this series of fictional letters from a new shop owner to his former boss, management trainer Kelly Bennett discusses basic
business principles that apply to the automotive repair industry.
Four steps to raise your shop
productivity… and ease your
burden at the same time!
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Dear Erol:
Let’s put it this way. If I hired a manager
who let productivity slip to 56 per cent,
the next thing he’d have to dust off
would be his resumé.
What I like, though, is that you’re
accepting the blame.
When I was new at this game, I used
to blame almost anyone and everyone for
my problems. I figured I was working
plenty hard, so it couldn’t be my fault
that I was losing money.
One day when my management consultant arrived for our appointment, I
was under the gun, dealing with a comeback customer, explaining to someone
else why his car wasn’t finished yet, and
helping a technician with a diagnostic
nightmare all at the same time.
After putting out those fires, I turned
to the consultant and apologized for
delaying our meeting. “Oh, that’s no
problem,” he said. “This time has been
very valuable for me. I’ve learned a lot
about your business just by watching
you.” My peacock feathers puffed right
out. But then he told me what he
learned. “It can be a lot of work losing
money, can’t it?” he said.
You see, Erol, the biggest problem in
my shop was me.
I had tried working harder and longer
to make my business work. I focused on
increasing sales and I got pretty good at
it. In fact one year, I had a record-breaking sales increase of $287,000 over the
year prior. I was thrilled. However, it’s
embarrassing to admit, but when I sat
down with the accountant to review my
year-end taxes, I realized that my net
profit had only increased by $240. I was
stunned. I wanted to say “Show me the
money!” All that extra money in sales,
the result of lots of extra work but only a
lousy $240 in my pocket.
I’m glad you put your time clock back
up. I think it’s one of the most valuable
pieces of diagnostic equipment you’ll ever
acquire for your business. What I learned
from mine was that my productivity problem was costing me thousands of dollars
every month. I simply wasn’t managing my
technicians’ time properly. I needed a solution. So I created a spreadsheet to track
productivity and efficiency every month.
(Just e-mail me at [email protected]
if you want a copy – I’ll send it to you.) As
I made management changes, I could
instantly see the numbers go up. Our sales
increased exponentially.
Here are the top four things we did to
manage our time better to increase our
productivity:
1. Scheduling
We realized that we were trying to
squeeze as many vehicles as possible
AUGUST 2006
7/11/06
10:35 AM
Page 17
Larry Dickison
CT August 06 cj.qxd
into each day. If there were any empty
lines on our daily schedule, I thought we
didn’t have enough cars. Yet we usually
ended up running out of day before we
ran out of cars.
I determined that the biggest problem
we faced was the “oh-by-the-way” customer. You know the type. They want more
work done than they’d told us about when
we booked the appointment. Consequently,
we didn’t book enough time for him. “Oh,
by the way, it’s been making a noise; can
you check that out?” “Oh, by the way, it’s
been pulling to the left; can you check that
out?” “Oh, by the way, it needs an oil
change, can you get that done today?”
We tracked it. About 55% of our customers would ask if we could do more
work on their cars. We needed some
breathing room in our schedule if we
were going to get it all done. So now we
have 40% reserve time built into our
schedule on Mondays (the biggest day for
customers without appointments). And
from Tuesday to Friday we book about 30
per cent reserve time right into the schedule. It really works! We used to pull technicians off vehicles all the time to handle
unscheduled extras. Now it’s a rarity.
2. Start Times
I started asking my counter staff to arrive
an hour before the technicians got to the
shop. That’s because I found that the techs
used to start their day with a coffee break
as they waited for the front counter staff to
deal with the morning calls and customer
AUGUST 2006
drop offs, prepare the work orders, and
dispatch the work. Considering that a
tech’s time is worth almost $3 per minute,
that morning coffee break was costing me
plenty! Now when our technicians arrive,
we’re ready for them.
3. Inspections
We developed a three-level inspection
program.
Level 1 is a cursory inspection on
every vehicle every time it’s in our
shop. It’s a simple complimentary “no
wrench” inspection that covers 14
major wear points. Our customers are
informed up front that the inspection is
included so they’re mentally prepared if
we find anything.
Level 2 is a more detailed seasonal
inspection. It covers 35 points – includes
brakes (wheels off) – and takes about 30
minutes to complete. We charge 1/2 hour
(quoted in dollars) and recommend our
customers have it done each season of
the year.
Level 3 is our comprehensive bumperto-bumper inspection, covering more
than 200 points, and taking 60-75 minutes
to complete. We charge 1.3 for them and
market them as a great way to keep vehicle safes and avoid costly break downs.
4. Increased Communication
We used to have customers who would
drop off their keys with a short note and
then head out the door. Not any more.
We now tell them when we make their
appointment and when we call back to
confirm the day before, that we’ll need
about 10 minutes of their time when they
drop off the vehicle.
We do a quick walk around when they
arrive. A hassle right? Not at all. It gives us
a chance to assess the overall condition of
the vehicle, obtain the current mileage,
check the oil change sticker, and notice
tire wear. And it really demonstrates our
interest in their particular vehicle. It’s not
just another job to us. We’re showing our
commitment to the customer.
We also have our customers fill in applicable forms for such things as driveability
complaints, brakes, noises, and vibrations.
These forms go a long way in saving our
technicians time (which ultimately saves
the customer money). Our technicians
appreciate those forms so much that they
really hold the counter staff accountable.
The forms have to be filled out to work.
I’m not saying all of this is easy, Erol.
Changes are hard and I didn’t think I had
the time to make and enforce them. But
I’ve come to see that it was not time I
was lacking, but discipline. When I
forced myself to adapt a new system,
more and more of my time was freed up.
I just finished another book that I know
will help you. It is called Now Discover
Your Strengths, by Marcus Buckingham. I
wasn’t clear on what my real strengths
were until I read this book and completed
an on-line assessment (you need a code
found in the book to log on).
My advice to you is to find out where
your strengths lie and focus on honing
them. It’s much better than trying to fix
the weaknesses!
Well, Erol, this is my last day before I
head to a leadership summit in Chicago.
We’re turning it into a working vacation –
lots of learning with some much needed
R&R on the side. I sure hope you get
some time off too!
As always, I’m only an e-mail away.
Kelly
Kelly Bennett is a
certified management
trainer with 14 years
experience coaching
automotive repair
shop owners. You can
reach him at kellythe
[email protected] or visit
www.kellybennett.ca
CT August 06 cj.qxd
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10:39 AM
Page 18
Ed Klapstein in his home garage with
his restored 1949 Dodge Coronet
and 1950 Ford pick-up.“You have to
know what you’re doing. Do it
mechanically correct so not only
does it look good but it drives right,”
he says.
Reinventing yourself
An Edmonton shop owner says if what you’re doing
isn’t working, it may be time to shake things up.
By Allan Janssen
I
t’s not that Ed Klapstein doesn’t enjoy
the automotive repair business. His
love of cars got him into the business
in the first place.
But the Edmonton shop owner has
kept a keen eye on business trends, and
lately he hasn’t liked what he’s seen. He’s
starting to think about more fulfilling –
and potentially more lucrative – ways to
make a living.
And if that means turning his eightbay repair shop in Edmonton into a specialty restoration shop he’s prepared to
do that.
“I’m ready to take a chance,” he says.
“I’m not rash enough to jeopardize my
future. I’d plan it out. But I’m going to
change with the times. If there’s an easier
way, I’ll take it.”
It’s a plan that has been formulating in
his mind for the past several years.
“This industry is not making things
easy for us,” he says matter-of-factly.
“The risk versus reward... the hassles of
the job versus the satisfaction it offers…
I don’t just sit in my office and contemplate fixing cars. I investigate my
options. Why not just change things up?”
In his own backyard, the economy
would seem to favor restoration work, he
believes.
“Repair isn’t a feel-good purchase. It’s
a grudge purchase. It’s an expense. It’s a
pain. No one really wants to spend
money on their daily driver. Perfect
world, they wouldn’t spend a dime on it,”
he explains. “Restoration work, on the
other hand, caters to baby boomers, people with disposable income. It’s a feelgood purchase. A guy will spend thousands of dollars on ‘his baby’ and when
he sees the new motor or he’s got his
new chassis or wheels, he’s happy.”
The point, says the 46-year-old Ed, is
that a business owner like himself has to
be ready to change. Radically, if necessary.
“Sometimes you just have to do something new. You can’t just sit in the office
and say, ‘Woe is me,’” he says. “People
want different results, but they keep
AUGUST 2006
CT August 06 cj.qxd
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10:40 AM
Page 19
Everett Klapstein changes
out the heater hose on a
Ford F350 pick-up.
doing things the same way, hoping things
will magically fix themselves. It doesn’t
happen. You have to make the change at
the top for anything to come out different at the end.”
Ed himself got into the auto repair
business right out of high school, working at local gas and service stations,
getting his apprenticeship, and finally
AUGUST 2006
earning his licensed at the age of 21.
He started Ed’s Auto Service at the age
of 24.
It was in a 2,500-square-foot building with a small office, garage door in
the front, and two hoists – an old service station from the ’40s with terrible
insulation. He worked long days and
through a whole lot of weekends.
“It was difficult, because I was on my
own for the first little while, but I could
see early on that this could work,” he
says. “I’m pretty darn stubborn; I just
kept plowing ahead. I was good at saving. I didn’t have a family at the time, so I
took home the bare minimum. I put
everything I could back into the business. All the equipment I bought was
auction sale, used, or refurbished. I fixed
them as they broke, and replaced them
when I could afford it. I bought a couple
of scopes. You build it up as you go.”
And grow it did. He built a new shop
in a busy retail area. It features a unique
reception area with a ‘Select-O-Matic 200’
jukebox, a 1949 Hudson that he and his
kids bomb around town in, an old-fashioned barber chair, a 1950s style CocaCola machine that sells bottles for 10cents, and a couple of antique gas pumps
that still work.
Beyond the cosmetic, however, Ed’s
Auto Service quickly grew in reputation
and profitability. In an average month he
now handles about 120 cars. The average
ticket comes in at about $500. Enough
work to keep two licensed technicians
and an apprentice busy.
Ed shares service writer duties with
his brother Everett, a licensed technician, and keeps the shop humming with
lots of management systems learned
through years of training. More than a
decade ago, Ed joined a “bottom line”
group of owners from around Canada
and the United States where they receive
intensive management training and dis-
CT August 06 cj.qxd
7/11/06
10:41 AM
Page 20
Licensed technician Dallas Kleinschroth
removes a serpentine belt on a 1991
Chev Lumina 3.1
cuss their business experiences in excruciating detail.
“They really hold your feet to the fire,”
he says. “Most small business owner are
not accountable to anyone. But in our
management group we have to set goals
and if we don’t attain them, they ask why
not. You reset your goals and try again. If
you consistently ignore your targets,
they’ll toss you out. It’s all about progress.
You have to be serious about it.”
The group transformed the way he did
business.
“I starting learning my numbers. I
started learning how to be a business
owner,” he says. “I knew I couldn’t get
away with flying by the seat of my pants
anymore.”
His advice to shop owners is simple:
“Know your numbers inside-out, backward, and upside-down. Know them,” he
says. “And understand your targets too,
because if you know what’s wrong you
can fix it. You have to be a business
owner. You can’t be a technician trying to
run a business from the bay.”
Since he started tracking them closely,
the numbers have been very good to Ed.
But lately the economy in oil-rich Alberta
is changing things.
“We have an upper-end repair clientele,” he explains. “We’re easily one of
the more expensive shops in the area.
During boom times, which we’re in right
now, we tend to do worse, because our
typical customer is buying new vehicles.
We don’t get the repair work anymore.”
Besides that, fixing cars isn’t where
it’s at these days, he believes.
“There’s less fixing to do. You chase
the maintenance dollar to extend the
life of these vehicle so they don’t
break-down so you can’t fix them. It’s
like shooting yourself in the foot.”
And vehicle reliability and the new
focus on maintenance work means cars
are lasting longer. So when Ed started
investigating his options, he kept coming
back to restoration work.
Restoration work caters to
baby boomers, people
with disposable income.
It’s a feel-good purchase.
A guy will spend thousands of dollars on ‘his
baby’ and when he sees
the new motor or he’s got
his new chassis or wheels,
he’s happy.
“A love of unique cars is the reason I
got into the trade in the first place, so I
suppose that’s why I’m leaning in that
direction,” he says. “Baby boomers have
the money to pay for work, and lack the
skill to do it themselves. You’re a hero to
them if you can bring their old muscle
car to life.”
To prepare for a career change, he has
begun investing in the proper machinery,
welders, lathes, and a milling machine.
He’s taking courses at the Northern
Alberta Institute of Technology. And he
has taken his own restoration projects
very seriously, using them as a test case
for a possible new business model. He
can tell you to the dollar how much he
has spent restoring the 1949 Dodge
Coronet which now features a Cadillac
Northstar engine. Or the 1950 Ford pickup, now powered by the 305 engine from
a 1990 Iroc Camaro. Or the 1928 Model A
Roadster which was repowered with a
331 Chrysler Hemi from a 1951 Imperial.
“I’m always attracted to odd-ball projects, things that are a little different.
They appeal to much smaller percentage
of the population, but they’re unique,” he
says.
And they come with their own
unique challenges. The Northstar
engine, for example, had to be converted for rear-wheel drive, which is a
tricky proposition. To fit the engine in
the car, he had to fabricate some things,
modify the bell-housing, create new
accessory drive brackets, and build a
new sub-frame.
“You have to know what you’re doing.
Do it mechanically correct so not only
does it look good but it drives right.”
It’s the kind of work that really interests him…and could be lucrative.
“I’ll take it where it goes. If it gets to
the point where it outstrips what we’ve
been doing traditionally, I’ll probably forget about repairs completely. I’ll drop
my overhead and expenses, and start
marketing my service through the
Internet or where it makes sense,” he
says, as if he’s drawing up the new business model on the spot. “If you get some
of that kind of work, you put one guy on
it full time. The rest of your personnel
stays on the traditional work. And then
you see what happens, what comes
through the door. If you get more work,
you either move guys over, if they’re
willing, or you hire someone new. You
play it by ear. You don’t know how it’s
going to go. But I’m willing to give it a
try. ”
Ed exudes a quiet confidence as he
talks about his business. He’s not acting
out of emotion or desperation. He’s simply looking at the changing economic
landscape and trying to figure out where
he fits in.
“Sometimes you have to reinvent
yourself,” he says with a smile.
AUGUST 2006
CT August 06 cj.qxd
7/11/06
10:42 AM
Page 21
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SPX and OTC are registered trademarks of SPX Corporation. Solarity and InfoTech are trademarks of SPX Corporation.
Identifix and Repair-Trac are trademarks of Automotive Information Systems, Inc.
All other trademarks are the property of their respective owners.
* With purchase of Solarity 3850P. Coupon shipped with kit.
CT August 06 cj.qxd
7/11/06
10:42 AM
Page 22
Making a
CONNECTION
The automotive repair industry is catching up to
the digital age… are you there yet?
By Allan Janssen
In most industries, hand-written invoices
are a thing of the past.
In the automotive aftermarket,
however, there are still some pockets of
resistance where computers have not
been introduced. These pockets are
shrinking, but in an industry that is
otherwise reliant on cutting-edge
technology, it’s surprising to see shops
that are unable or unwilling to embrace
new ways of doing things.
For a multitude of reasons—not least
of which is the professionalism they
bring to a business—computer systems
should be standard operating equipment
in automotive repair shops.
To be fair, the automotive aftermarket
got off to a shaky start with computers.
Even 10 years ago, it was uncertain
exactly how they would ultimately transform automotive service facilities. But
today, that transformation is on display
at the best-run shops in the country.
“I can’t imagine running my business in
the 21st Century without a computer system,” says Dave Wiggins of Dave Wiggins
Automotive Services in Orillia, Ont. “The
reason our labor rate is $79 an hour is
because we’re a professional shop and I
couldn’t justify fixing cars for that price
without being properly plugged in to all
the resources that are available to me.”
Like many in the industry, he went
through several systems before finding
one that fit his business perfectly. He
also invested in good quality hardware to
last as long as possible. Wiggins says the
system is paying for itself in cost savings
(no more bookkeeper) and convenience.
“If I input things correctly, it automatically sorts everything and patches those
numbers through to the GL, the general
ledger, where they go. The result is that
at the end of the month, when I want a
report on my business, it probably takes
me seven minutes to create one.”
And this is the real value of an
integrated computer system. Knowing
your numbers.
Ed Klapstein, owner of Ed’s Auto
Centre in Edmonton, Alta., says the most
important change he ever made to take
his shop to “the next level” was an accurate computerized system. (See story,
AUGUST 2006
CT August 06 cj.qxd
7/11/06
10:43 AM
page 18.) It allowed him to track his
business more closely.
Klapstein went from hand-writing
invoices to having complete analytical
data at his fingertips instantly.
“People still hand-write their invoices.
You shouldn’t, but I know they’re out
there,” he says. “Even among those who
have computerized their operations, I
think there are many who don’t use their
system to its full potential. They just use
it as a work order writer. You lose all the
benefit of having it in the first place. The
general ledger stuff is invaluable.”
Like Wiggins, he has found that you
get out what you put in.
“You can pull out all the numbers you
need pretty accurately, as long as you put
the right data into it,” he says. “You’ve
got to track your business though. Know
your numbers inside out, backward,
upside down. And understand your targets too, because if you know what’s
wrong you can fix it.”
Computers streamline virtually all of
your business operations… so why have
some shop owners been reluctant to take
advantage of the efficiencies a dedicated
Page 23
system brings? Wiggins believes it’s a
generational thing.
“Today’s generation is completely
comfortable with it. It’s a way of life for
them. But for me—and I’m not that old,
I’m 40 — I didn’t take a lot of computer
studies in school. I can’t type 70 words a
minute like my 20-year-old techs can. To
a lot of people my age and older the
computer is a little white box that, if you
push the wrong button, could wipe out
all your important information. They’re
terrified of it!”
If it truly is a generational issue,
there’s no question our industry will be
fully up to speed with the digital era in
another 20 years. No telling what new
synergies computers will bring to the
automotive repair and service industry
by then. But the efficiencies available
now are already impressive.
In the front of the shop, there are
computer programs that specialize in
customer relationship management, shop
activities, and essential accounting.
In the background, your suppliers
have upgraded their systems to allow
you to tap into online catalogs and inven-
tories. You can order your parts without
picking up the phone, and even determine what parts you’re likely to need in
the months ahead, based on vehicle registrations in your area.
And in the back-end, information technology is ready to supercharge your service bay, with diagnostic equipment that
‘talks’ to your shop computers, updates
your repair information automatically,
and tracks service bulletins 24 hours a
day, seven days a week.
Even your heavy pieces of equipment,
like lifts, for example, are being manufactured with computer ports to allow
them to connect to manufacturer web
sites, download critical repair information, and print diagnostic reports.
Computerization offers your business a
competitive advantage. Among many
other things, it will let you know if you’re
on track to reach your goals, or if you
need to start looking for a new career.
As Wiggins points out, “Things have
changed a lot in the last 20 years. We
certainly fix cars differently now than we
did back then. We have to change with
the times.”
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CT August 06 cj.qxd
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10:44 AM
Page 24
UnderPressure!
Three ways to survive tire pressure monitoring systems.
By Claire Newman
A
s if technicians didn’t have enough
to worry about already, tire pressure monitoring systems—not just
wheel speed differential systems, but
individual wheel transponders—will be
installed on most new vehicles sold in
the U.S. by 2008.
This means Canadian technicians are
likely to encounter more of these
transponders, even though our government hasn’t (yet) passed legislation
requiring the systems.
These warning systems may be good
news for certain SUV drivers and their
passengers (the systems are designed to
prevent problems from low-pressure
tires blowing out, which may cause the
vehicle to roll over if the driver reacts by
rapidly taking corrective actions). But for
technicians this may also mean new
potential problems and expenses if a
monitoring system component is damaged or not reset correctly during routine
service.
Many shops have already had unfortunate experiences with tire pressure monitors (TPMs), from breaking them to
being plagued with warning lights that
won’t turn off or keep coming back on.
These systems are still relatively new, so
correcting problems engineers never
thought of is still an ongoing process.
Until all the problems are worked out,
here are three important ways to avoid
ruining the sensors or being plagued with
a vehicle that keeps coming back with a
light on.
1
Be careful not to crush the
transponder with the tire bead breaker.
This seems obvious, but when things
get busy it’s easy to forget the simple
precautions that make the job go
smoothly (like pumping the pedal
AUGUST 2006
CT August 06 cj.qxd
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10:45 AM
▲
Wheel transponders are presenting a
challenge to service shops and forcing
experienced technicians to change their
service habits.
Page 25
Tire pressure monitoring
systems may be
good news for certain
SUV drivers but for
before road testing a brake job).
If the tire valve screws in place,
remove the retaining nut before breaking
down the tire and allow the transponder
to fall into the tire.
If you’re not sure whether or not the
vehicle has a transponder, breaking the
bead at 90 degrees from the valve stem is
one of the best ways to prevent damaging the transponder.
Some service information systems
recommend breaking the bead 180
degrees from the valve stem to prevent
problems, but certain aftermarket companies recommend installing their sensors in this exact position, banded to the
inner rim—meaning an unsuspecting
technician would send the bead breaker
directly on the transponder and likely
cause damage. Many vehicle manufacturers recommend, in their own service
information, breaking the tire bead 90
degrees from the valve, then rotating the
wheel away from the valve when separating the bead from the rim to minimize
the chances of damaging anything.
Checking service information for the
vehicle-specific procedures is, as always,
a great idea.
technicians they can
mean new problems
and expenses.
be frustrating. For many vehicles with
wheel transponders this is just not possible since the system won’t work successfully with the other rims.
The reset tool may not work with
steel wheels, so switching the transponder from rim to rim may not work either.
Unfortunately, this means that customers
who use separate wheels for winter and
summer may drive all winter with the
warning light on.
Creative technicians are trying to find
safe ways around this, from installing
aftermarket transponders on the winter
wheels switching the OE transponders
to the winter rims—often unsuccessfully. Hopefully, a permanent solution to
this problem (not removing the bulb!)
will develop before next winter’s tire
change season, but in the meantime
knowing about this problem may save
time trying to fix the unfixable.
Wheel transponders are presenting
a challenge to service shops and forcing experienced technicians to change
their service habits. Keeping these
three points in mind will hopefully
prevent problems, keep service work
profitable and keep customers safe
and happy.
2
In general, performing the reset
procedure—including any road test procedures such as driving the vehicle for a
set distance or speed—immediately
helps prevent the warning light from
coming on after the vehicle leaves.
If the system just won’t relearn—and
the transponder batteries are good—try
rolling the wheels one quarter rotation
then repeating the procedure.
Reset the transponders whenever the
wheels are serviced, using the special
tool if required (this tool may even come
with the vehicle), remembering that some
vehicles use a transponder on the spare.
3
Installing seasonal wheels, then
trying to shut off the warning light may
AUGUST 2006
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10:46 AM
Page 26
‘Braking’some old habits
Why you need to reconsider the way you do brakes.
By Claire Newman
B
een doing brakes for years and
never had a problem? That’s
great. But with changing brake
technology, you may soon find that
what has worked well in the past could
start creating expensive problems and
angry customers.
In fact, you may have to relearn what
you thought you knew about brakes.
And we’re not just talking about
becoming familiar with on-car brake
lathes or learning about brake-by-wire
systems (although an understanding
couldn’t hurt). We’re talking about
developing new habits and breaking
some old ones.
Here’s a short list of techniques which
can be problematic… and a few suggestions on how to avoid problems.
Old habit: Machine the rotors,
install new pads, road test and release
the vehicle.
New habit: Make sure run-out is
within specifications before testing or
releasing the vehicle.
Why: Excessive rotor run-out is
increasingly common and may create
problems months down the road.
Pulsation may not be noticeable right
away—it may take 10,000 km or more to
develop. But when it does develop, if the
run-out problem isn’t corrected the
repair cycle just repeats and pulsation
returns again. The process to measure
and correct run-out is detailed in service
information—pay attention to bulletins
for the latest procedures, especially for
“problem” vehicles.
You can also prevent pulsation from
developing by indexing the parts before
disassembling anything—that means
taking tire chalk and marking the wheel,
wheel stud, rotor and hub so the parts
can be reinstalled in their original posi26 CANADIAN TECHNICIAN
Backing plates may cause noises if they’re even slightly distorted – a tricky and
annoying problem to diagnose.
tions when the work is complete, then
removing the marks after the components are reassembled (and correctly,
manually torqued). And don’t forget to
measure the brake rotors before
machining—more than a few vehicles
use rotors which go undersized before
their first reline.
Old habit: Assume parts prices are
relatively constant and parts are in stock.
New Habit: Check price and availability carefully every time.
Why: One of the ways to speed up the
service process is to let the owner of a
vehicle which may need brake work know
the approximate costs involved when the
vehicle is dropped off, to avoid waiting
for authorization later on. Getting a preliminary authorization from a customer is
still a good idea, but assuming parts
prices are comparable to similar vehicles
or are available on short notice is “doubledog-daring” a problem to develop.
Certain components are notoriously
out of stock, or may only be available as
part of an entire assembly or kit—and
the prices may be much higher than
you’d imagine. Sometimes different versions of the same vehicle use vastly different parts with very different prices.
Quoting costs without checking the actual numbers or disabling a vehicle on a
busy hoist may be an expensive gamble,
especially if the parts are back ordered
from another country—or cost many
times the price of parts for similar vehicles. Both situations have happened
before with common domestic vehicles.
Not only does “don’t guess” apply to
servicing vehicles; it now applies to parts
as well.
The quality of the replacement parts is
something else to consider. Some aftermarket parts are surprisingly inexpensive, but may not be the best choice to
prevent problems. Inexpensive components may cause unacceptable noise and
AUGUST 2006
CT August 06 cj.qxd
7/11/06
10:46 AM
pulsation, as many technicians learned
the hard way. Vehicles seem fine when
released, but then develop problems
which get traced back to the parts used
in the last repair. Unfortunately, customers often prefer to save money rather
than use higher quality parts, so if you
choose to install budget components
make sure the customer understands
that they are trying the cheap way first to
see if it works, but if the results aren’t
satisfactory they will need to install better quality components—and they’ll have
to pay again.
Old habit: Assume brake jobs will be
relatively straightforward.
New habit: Expect surprises.
Why: Newer domestic trucks often
use a rear disc brake system, with the
parking brake shoes acting on the
inside of the rotor. Rust builds up inside
the rotor and makes these parts tough
to separate for service and also makes
the rotors nearly impossible to machine
and reuse safely. And don’t count on
using the special tool the manufacturer
sells to quickly separate the components. In many cases the dealer’s “special tool” is sitting broken in a corner of
the dealership because it didn’t work
successfully and the dealer’s technicians have developed their own, more
successful service methods.
There’s another unfortunate thing
about dealing with stubborn rear brake
rotors: the backing plates may cause
noises if they’re even slightly distorted.
These noises may not develop until the
vehicle travels at highway speeds, heats
up, turns a corner or any combination of
the above and is often a tricky and
annoying problem to diagnose. One
vehicle was even misdiagnosed with a
faulty rear end because of a backing
plate problem. Be aware of the possibility of problems, and be gentle with the
backing plates.
Check the vehicle carefully before
quoting costs. Also check the condition
of the park brake shoes—they do wear
out, and too many technicians have discovered this when trying to figure out
why the parking brake pedal goes to the
floor even though the cables are tightened to their maximum position.
The best way to prevent problems
from developing in rear disc truck brakes
AUGUST 2006
Page 27
is to remove the rotors as carefully as
possible without bending, warping or
damaging anything. Many skilled, competent technicians do this is by very carefully using an air hammer on the rotor
(in the hub area) to vibrate it free. This
process is very loud and it’s possible to
do expensive damage, but it’s also effective with practice. Obviously, this is not a
recommended procedure—just a report
of how some technicians cope with problems, use your own common sense and
good judgment when working on brakes!
One final note about rear disc truck
brakes: the rotors come in different
sizes. Even though the rotor fits perfectly
on the hub and the caliper bolts up prop-
Get in the habit of
checking brakes
frequently and servicing them thoroughly.
Acquiring a few simple
habits will help keep
your work problem free
and your headaches to
a minimum.
erly and floats freely, the rotor may be
too deep or shallow in the “hat” or
“shoulder” area and the linings may fall
right out of the caliper. Check the finished results carefully before releasing
the vehicle to avoid this problem.
Old habit: Rotate the tires and correct the tire pressures when doing brake
work as a “goodwill” gesture.
New habit: If the tires change location or pressure, check for (and reset)
tire monitors.
Why: Tire pressure monitors are
another reason to modify the way you do
brakes. A “goodwill” gesture like rotating
the wheels or topping up the tire pressure during brake service may become a
nightmare if the pressure sensors aren’t
correctly reset. (See story, page 24.)
If the tire monitor module doesn’t
recognize (or receive) a signal from a
wheel the warning light turns on, but
sometimes only after a few miles of
driving—and the customer will need to
return to have the system reset, ruining
the effect of the goodwill gesture.
Always check for tire monitors.
Usually the stiff or bolted-on valve stem
is an indication, and so is a warning light
inside the vehicle. Don’t forget that some
vehicles use a sensor on the spare tire,
and it will need to be reset as well. This
quick check may save your relationship
with your customer. “Goodwill” gestures
are still important but be careful not to
introduce new problems.
Old habit: Assuming brake service is
just a quick cleaning and lubrication procedure.
New habit: Service brakes to prevent
premature component wear.
Why: Brake linings (on vehicles with
automatic transmissions) usually lasted
for over 30,000 km, and “servicing”
brakes just meant a quick cleaning. Not
so anymore.
Metal-to-metal brakes on vehicles
with 23,000 km is not uncommon. Tight
clearances mean linings may bind in
position and prematurely wear out. Get
in the habit of checking brakes frequently and servicing them thoroughly.
To maximize service life, be sure to
remove corrosion safely from the contact surfaces and clips when servicing
calipers, making sure the caliper
floats, the piston moves well and the
pads travel freely (but not too freely).
Brake service methods have changed
in the past few years, but acquiring a
few simple habits will help keep your
work problem free and your headaches
to a minimum.
Even though the same brake service
methods which have worked well in
the past have never given you problems, changing the way you do things
may be a good idea. The changes don’t
need to be drastic but being aware of
certain problems and taking steps to
avoid them can keep problems to a
minimum. Developing new habits may
save time and money and, most importantly, keep customers happy—something which doesn’t change in our constantly changing world.
Claire Newman is a GM grandmaster
technician with 12 years experience.
CT August 06 cj.qxd
7/11/06
10:47 AM
Multi-purpose borescope
A new multi-purpose borescope from
Goodson (No. BSK-24) allows technicians to
inspect hard-to-see
components without
disassembly. It features a rugged nylon
pistol grip handle and
is equipped with two
service-free integrated solid-state LEDson UV and one white
light. Its 10mm diameter shaft is water- and
abrasive-resistant, and it can bend to 3”
radius, offering a viewing angle of 40 degrees.
Goodson – For more info,
go to www.aptmag.ca/products/38805
Wheel balancers
A new six-page brochure covering Hunter’s
GSP9600 wheel balancers is now available.
Hunter’s GSP9600 wheel balancers borrow
from Hunter’s top-of-the-line GSP9700 Road
Force Measurement System to provide a balanced combination of advanced features and
service
value.
GSP9600
balancers feature a
CRT interface
that
provides
helpful graphic
displays to make balancing procedures faster
and easier. GSP9600 balancers also include patented
SmartWeight balancing technology and the
ServoDrive programmable drive system.
Hunter – For more info,
Sealant detection
Neutronics Automotive now offers an exclusive innovation for AC technicians and shop
owners that protects refrigerant identifiers
and recovery machines against damage by
immediately detecting presence of harmful
sealants in mobile AC
systems. The Neutronics
QuickDetect AC Sealant
Detection Kit is easy to
use and works on both
R134A and R12 systems.
Most sealants react with
moisture and air to cre-
Page 28
ate a seal. They are carried through the system by the refrigerant oil and escape through
the hole in the system and solidify to form a
seal. These sealants can enter AC components and AC service equipment and cause
damage by solidifying in the solenoids and
tubing. In many cases, manufacturers of AC
components and recovery equipment are
voiding warranties when damage has been
caused by AC sealant.
Neutronics – For more info, go to
www.aptmag.ca/products/37402
Valve guide and seat
Peterson Machine Tool has announced the
newest addition to its complete line of engine
rebuilding and cleaning
equipment. The System
2000 XL Valve
Guide and Seat
Machine offers a
large table that handles a wide range of
cylinder heads including general automotive and performance
work. The System 2000 XL has a dual stanchion system that accommodates two cylinder heads to double efficiency per set up and
also achieves a more consistent valve height.
Additional features includes 15 degrees of
spindle tilt to accommodate canted and newer
style aluminum heads, variable speed spindle
rotation for higher concentricity and more
accuracy, a versatile clamping system allows
for quick and easy set up, and a dial indicator.
Peterson – For more info,
SLI battery
EnerSys
has
introduced
a
new
starting,
lighting and ignition (SLI) battery that features a dual purpose Group 34/78
footprint, which enables the battery to fit into
a greater number of vehicles. EnerSys says the
battery is ideal for passenger cars, light trucks,
and marine applications. The 12-volt Odyssey
PC1500 has a service life of six to eight years,
and a two-year storage life at room temperature. Additionally, the battery’s robust 12-year
float life design means less frequent battery
replacement. The PC1500’s rugged construction provides good vibration resistance and its
sealed dry cell construction prevents external
corrosion and acid leakage. The container and
cover are made from oil resistant plastic. The
battery features absorbent glass mat (AGM)
technology and is certified non-hazardous and
non-spillable for unrestricted, safe shipping.
EnerSys – For more info,
Wiper blades
Valeo’s new flat-blade wipers deliver even
blade-to-windshield pressure from its integrated flexors to provide a smooth, consistent wipe of the windshield each time. The
flat-blade design
provides a sleek,
smooth design
while improving
aerodynamic
performance.
Already available on some new car models,
Valeo has introduced flat-blade wiper technology to the aftermarket – sold under the
brand name Valeo Ultimate. They are intended as direct replacement on vehicles
equipped from the factory with flat-blade
wipers. Additionally, vehicle owners whose
vehicles do not currently have flat-blades, but
are looking for better performing wipers, can
retrofit their vehicles with wipers from the
Valeo Ultimate line.
Valeo – For more info,
High-performance tires
A full line of ultra-high-performance tires for
sophisticated cars and sport utility vehicles
will roll out to Yokohama tire retailers across
Canada under the ADVAN
name. Five highly specialized tires will make up
the ADVAN line for 2006:
The ADVAN Sport,
ADVAN S.T., ADVAN S.4.,
ADVAN
Neova
and
ADVAN A048. The
ADVAN name has been well known in
Europe and Asia for years. The A048 and
Neova were the first of the ADVAN line to
appear in Canada.
Yokohama – For more info,
AUGUST 2006
CT August 06 cj.qxd
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10:48 AM
Page 29
Import vehicle parts
Beck/Arnley has recently added 370 new part
numbers to its line of premium foreign nameplate products, for a total
of 2,302 part numbers
introduced in the past
year. The 370 new part
numbers fall within all six
of Beck/Arnley’s product
modules. Beck/Arnley is
exclusively dedicated to supporting its distribution partners who service the foreign
nameplate repair market.
Beck/Arnley – For more info,
Wiper Blades
Robert
Bosch
has
released its 2006 Wiper
Blades
and
Refills
Catalog (#2211506). It
features complete details
about the company’s new
ICON wiper blades (that
information is now available in the April
Activant CD, line code BIC). It also includes
extensive 2006 model year coverage, with
over 240 new applications. Two new Aerotwin
wiper blades (for the 2006 Audi A3 and the
Volkswagen Passat) are also included.
Robert Bosch – For more info,
Lubricating grease
White Grease, a premium highly
dense lubricating grease, is now
available from Federal Process
Corporation. Specially formulated
with long-lasting white lithium,
this unique grease provides protection against abrasion and corrosion in any automotive or industrial application. Safe for use on any metal, plastic or painted surfaces, the new grease also
extends the life of parts by providing friction
resistance. Available in a convenient 14-oz.
aerosol can, the thick, non-staining white
grease forms a complete coating around any
moving parts and will not run when used on
vertical surfaces. The grease, effective from
-20ºF to 275ºF, can be used on chains, gears,
drives, hinges and many other applications.
Federal Process – For more info,
SUV tires
Pirelli says its new Scorpion line of SUV tire
delivers the style, performance and versatility
that people want while
maintaining exceptional
all-road,
all-weather
capabilities. The new allterrain Scorpion ATR
has an advanced compound and tread design
that give it the performance and comfort of a street tire, without sacrificing its ability to negotiate back country
trails in all weather conditions. For SUV owners who prefer to stay on the road, the
Scorpion STR tire was designed for both city
and long distance driving, offering wet and
dry grip as well as dependable performance in
light terrain and snow. For aficionados, the
Scorpion Zero, with its distinctive “Z” tread
design, is the ultimate in high speed on-road
performance and the reference point in the
SUV/Truck tuning market. Pirelli also offers
the Scorpion Ice & Snow, designed specifically for SUVs in Canadian winter conditions.
Pirelli – For more info,
GETTING YOUR BUSINESS ON THE FAST TRACK
Complete
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• Generate paperless
financial reports
ONLINE ELECTRONIC
ORDERING
• Fewer part returns
• Less time spent on
the phone
• Faster delivery
www.carrustechnologies.com • 1-877-677-9088 ext. 3004
CUSTOMER
APPOINTMENT
SCHEDULER
Maximize
productivity in
your bays
CT August 06 cj.qxd
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10:49 AM
Page 30
Car care web site
Car enthusiasts can get the latest product
news plus up-to-the-minute tips and tutorials
about car care and performance additives at
the new www.carcare.dupont.com web site
from DuPont Car Care. The site highlights
both appearance and performance chemical
lines. A handy “Car Care Guide” breaks down
a professional detail into a simple, easy-tofollow process; the “Car Care Science” page
explains some of the science behind the for-
WearShield products are manufactured and
marketed by Tenneco.
Tenneco – For more info,
Refrigerant flush
mulations, and visitors will also find the latest TV commercials, product information,
and promotions. DuPont Teflon and
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ORVISITUSONTHEWEBATWWWROTARYLIFTCOM
Air conditioning technicians know there are
four key areas to measure in a refrigerant
flush: ease of use and removal of
all residuals, flammability, compatibility, and boiling point. Dura
II, a new flush offered by Four
Seasons, has established a new
industry standard in all of those
categories. Because of its low
boiling point, Dura II flushes out
all residual oil and chemicals
from the air conditioning system.
Oil-based flushes will not boil off, however,
leaving residuals in the system. Dura II is
compatible with R-12 and R-134a systems for
complete market coverage.
Blue Streak – For more info,
Cleaner/conditioner
Sea Foam’s TransTune is billed as a tune-up
formula for automotive transmission and power steering systems. This cleaner and conditioner contains 100 per cent
pure petroleum and is compatible with all automatic transmissions, power steering, and
hydraulic systems. It clean
valves and other transmission
parts, removing harmful gum,
varnish and moisture. The result is smoother
performance and prolonged life.
Sea Foam – For more info,
Instant gasket maker
The Right Stuff by
Permatex is an elastomeric instant rubber gasket
maker that fits many different applications easily
and quickly, unlike a cut
gasket. Billed as a ‘torqueto-go’ product, it is especially useful where repeated assembly and disassembly tends to challenge traditional gaskets.
Permatex – For more info,
AUGUST 2006
CT August 06 cj.qxd
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10:49 AM
Page 31
CANBUILT
Repair information
Snap-on has announced the launch of a new shop information system
for medium-duty (Class 4 thru 7) trucks. ShopKey5 Medium Truck is
updated twice a year by a hand-picked team of technical editors that
add thousands of
new pages of tables,
graphs, diagrams,
illustrations
and
TSBs to keep the
database current with the ever-changing aspects inherent in today’s
increasingly sophisticated medium-duty truck sector. Medium Truck is
designed to help technicians work smarter and faster. No more waiting
on the phone or thumbing through cumbersome manuals. A free demo
can be arranged just by calling a Snap-on representative.
Snap-on – For more info, go to www.aptmag.ca/products/38401
Air Powered: Platform - Motorcycle - ATV lift
- 1000 lb Capacity0
95.0 5.00
:$13
29
Reg L: $1
CIA r Now ise
SPE Orde Wheel V e
e
Valu
Fre
Get 9.00
$17
• Removable rear wheel deck
• Expandable platform with
Optionally Available:
- 13” Front Platform Extension
- 24” Side Platform Extensions
Model # ML-3000
Shown with Optional
Wheel Vise
Mobile column lifts
Bend-Pak Incorporated has introduced a new line of heavy-duty
mobile column lifts for lifting trucks, buses, or other commercial type
vehicles. The MCL-16 Mobile Column Lifting System is available in
configurations of two, four, six or eight columns with lifting capacities
ranging from 32,000 to 128,000 pounds. Since the MCL-16 system is
fully mobile, there are no installation concerns or the often troublesome dilemma of finding a dedicated location for larger commerciallysized lifts. All that is needed for the MCL-16 is a flat, stable floor and a
power source allowing the system to be used inside or out.
Bend-Pak – For more info, go to www.aptmag.ca/products/38403
Four-post lifts
Rotary Lift has updated its
complete line of light-duty
four-post vehicle lifts to offer
technicians greater convenience. The power unit and
controls on each of the
12,000 lbs. capacity lifts has
been moved to the driver’s side front of the lift. Additionally, the lifts
now feature easy-to-use conventional dual hand controls. Rotary fourpost lifts are available as standard or alignment lifts. They feature
adjustable latch bars to ensure the runways are level at multiple locking positions, non-skid surface for better tire grip and a center track for
rolling jacks that is manufactured as part of the runway, rather than
welded on, to provide superior strength and stability.
Rotary – For more info, go to www.aptmag.ca/products/38408
7,000 lb Storage Lifts:
For Cars & SUV’s
Model # VL-4700
For cars:
68” Clear ght
Model #VL-4700EXT
For SUV’s & pickups:
78” Clear Height
• North American Hydraulic units
• A complete line of lifts available
AUGUST 2006
ow
Get
RY
WORKSTATION BENCHES & CABINETS
• Organize your
workspace
!
NEW
Product catalog
Acklands-Grainger Inc. has launched its new 2006 catalog, featuring
more than 42,000 items. That includes more than 5,100 new products
and over 1,500 pages of quality brand-name and private label items. The
new products are clearly identified by a distinctive icon.
Products that can be serviced/repaired by Acklands-Grainger’s National
Technical Services team are also identified by a symbol. For those who
prefer to source products online, every product in the catalog can be
purchased from www.acklandsgrainger.com.
Acklands-Grainger – For more info,
er N
TO
FAC
0
0
.
E
$150 REBAT
Ord
• Secure your tools.
test equipment
• Improve
Preductivity
• Improve shop
appearance
See them at: www.canbuilt.com
Call your local Parts Supplier or Canbuilt Equipment
1-888-607-2926 • 416-749-6555
®
www.canbuilt.com • [email protected]
CT August 06 cj.qxd
7/11/06
10:50 AM
Oxygen sensors
Prenco has added oxygen sensors to its line
of high quality auto parts. Prenco Oxygen
Sensors are built to exacting OEM fit, form
and function standards. The company says
superior testing is conducted throughout the
manufacturing process to ensure not only
long product life, but complete customer satisfaction. According to the company, Prenco
Oxygen Sensors are designed to decrease
emissions, provide better fuel mileage,
increased performance and lower fuel costs.
Page 32
Also, using advanced
oxygen sensors will
lessen the chance of
catalytic converter
damage, failed emission tests, poor drive ability and unnecessary
repair costs.
Prenco – For more info,
Performance muffler
Cherry Bomb glasspack mufflers feature a
straight-through design
engineered to maximize
horsepower by minimizing
backpressure and increasing
exhaust flow. The classic bullet-style
glasspack is compact and extremely efficient.
Its design also incorporates a special conical,
perforated core internal tube surrounded by
high-density long strand fiberglass for
extended life. Cherry Bomb’s outer shell is
constructed from heavy gauge steel and the
finishing touch is a bright red high-temperature powder-coating. Cherry Bomb high performance glasspack mufflers are offered in a
wide variety of sizes and applications including; direct-fit, universal fit, and header styles.
Maremont Canada – For more info,
Cat-back exhaust system
Freedom
OF THE OPEN ROAD
Nothing beats the freedom of the open road. If the idea of driving your own business gets your
blood pumping faster, you should know that being a Matco Tools Independent Distributor can make
you feel that rush every day. We’ll supply you with ALL the tools you need to succeed...a product line of
more than 8,500 items, an unparalleled support system that includes comprehensive training, inventory
management, national advertising and promotion, customer service, and so much more.
But, most importantly, you’ll have freedom...
No royalties
No franchise fees
No advertising fees
No expensive real estate
... just freedom, and opportunity
www.MatcoTools.ca
1 888-696-2826
DynoMax Performance Exhaust has introduced a new cat-back system for 2007 Chevy
Tahoe/GMC Yukon 5.3L models. The new
3-inch
all-aluminized,
mandrel-bent
DynoMax Tahoe/Yukon exhaust system (p/n
19436) helps maximize exhaust flow for the
popular V8 Vortec engine. The new system
posted 8 additional horsepower at peak while
coaxing as much as 8 additional foot-pounds
of torque on the dyno. The system comes
complete with a polished and DynoMax-logo
etched 4-inch tip that exits in the precise
location of the stock system.
Tenneco – For more info,
Loaded calipers
As a primary manufacturer of calipers, disc
brake pads and brake shoes,
Morse Automotive delivers loaded calipers
completely assembled, featuring platform-specific OE friction. Whether it’s organic, semi-metallic or ceramic
brake pads, Morse ships its loaded calipers
ready to bolt in place. All new, properly
matched hardware, bolts, clips and seals are
in place and ready to go; brackets are even
included and pre-attached where applicable.
For installers that prefer adding their own
friction, Morse Semi-Loaded Calipers are
available for more than 1,800 applications.
Morse – For more info,
AUGUST 2006
CT August 06 cj.qxd
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10:50 AM
Page 33
CANBUILT
Motor treatment
Sea Foam’s Auto Marine Motor Treatment acts as a
tune-up for four-cycle gasoline carbureted or fuelinjected engines. With warm engine running, slowly
pour a third of a can (158 ml) through carburetor,
throttle body, or direct manifold vacuum line that
will feed all cylinders. Turn ignition off. Restart
engine after five minutes. It works instantly, removing moisture from oil crankcases and fuel tanks, stabilizing and conditioning fuels. (ideal for engine storage) and curing
hesitations, stalls, pings and rough idle due to carbon buildup.
Sea Foam – For more info, go to www.aptmag.ca/products/38206
Hand cleaner
New Power Scrub Hand Cleaner from Federal Process
Corporation offers a quick and easy clean for professional
technicians and do-it-yourselfers. It uses grit scrubbers
and can be used with or without water, making it a
convenient addition to any service bay or garage.
The tough grit attacks heavy grime and soils for simple removal through wiping or rinsing. The environmentally friendly cleaner also is safe for drains. To
prevent peeling or cracking, Power Scrub features a
blend of essential oils plus lanolin and aloe to protect and condition hands from multiple daily hand washing. This innovative, balanced pH formula also does not “burn” cuts or scrapes.
Federal Process – For more info, go to www.aptmag.ca/products/38212
TM
THE PANTHER HEADLIGHT AIMER
Headlight Aiming
MADE EASY!
10 Minute
Complete
Headlight Alignment
Compact Design, Fast &
Simple Operation
• Easy to understand, setup and
use in any bay
Accurately Checks Aim for
ALL Headlights
• ALL Vehicles, ALL Models,
ALL Years
DOT APPROVED
for all vehicles
Precision ground
Optical GLASS Lens
• Not affected by:
UV, Direct Sunlight,
Overspray or Airborne
solvents
Your NEW Profit Centre:
Average $39.95 charge for a 10
minute Alignment!
DEMO ONLINE AT
www.canbuilt.com
Model OPT-5405
Optical Headlight
Aimer
Aimer Presentation
and Operation manuals
available at:
www.canbuilt.com
Vehicle finish protection
Insect and tar residues wreak havoc on their vehicles.
Pennzoil-Quaker State has recently developed two new products to help motorist’s take better care of their vehicles
throughout the warm summer months – Rain-X Bug & Tar
Pre-Wash Gel and Rain-X Bug & Tar Protective Shield. The gel
formula clings to surfaces, to quickly and easily penetrate and
loosen bugs, tar, bird droppings, and other sticky debris before
washing. The protective shield creates a micro-thin, clear barrier so that
bugs, tar, bird droppings and other sticky debris stick to the coating,
instead of the car – helping to prevent harmful stains from forming.
Pennzoil-Quaker State – For more info,
Transmission conditioner
There are countless moving parts and bearing surfaces in the modern
automatic transmission, which means anything you can do to reduce
metal-on-metal friction will have a very real impact on
performance and longevity. Justice Brothers
Automatic Transmission Conditioner is one frictionfighting additive that’s easily added and mixes with all
types of automatic transmission fluids. The ATF doesn’t even have to be new either; Justice Brothers
Automatic Transmission Conditioner can be added to
any automatic transmission fluid that’s still in serviceable condition.
Justice Brothers – For more info,
AUGUST 2006
For a Limited Time: FREE WITH PURCHASE:
1 of -Aimer protective cover - $34.95 Value
2 of -Headlight Resurfacer/Restorer Kit - $79.90 Value
Over $115.00 in Savings !
Limited Time Special: $899.00
ROBOSTRUT:
Hydraulic Spring Compressor
• Complete Strut change over in less than 5 minutes!
• Handles 99% of all struts on today’s vehicles
• Hydraulics allows total control and safety for
compressing & re-seating springs
• Unique 3 Axis Adjustment
for maximum tooling contact.
Wall Mount RoboStrut
Item # RS-410A
Special: $799.95
Optional Mobility Kit
Item # RS-410WK
®
Call your local Parts Supplier or Canbuilt Equipment
1-888-607-2926 • 416-749-6555
www.canbuilt.com • [email protected]
CT August 06 cj.qxd
7/11/06
10:51 AM
Heavy duty reference
Snap-on has developed the first complete
web-based heavy-duty vehicle service and
repair database. Tractor-Trailer.net is a lightening-fast web-based maintenance tool that
requires no software installation and comes
complete with tractor, trailer and reefer service and repair information. Data, including
sub-circuit color wiring diagrams for over
1,200 Class 7 and 8 tractors, 1,800 trailers,
and 200 reefers, dates back to 1990. Updated
monthly, Tractor-Traler.net can help repair
virtually any Class 8 tractor, trailer or reefer
that comes through the door. Truck repair
facilities can handle a wider range of service,
repair and maintenance jobs with speed, efficiency and greater profitability.
Snap-on – For more info,
Headlamp
The new Philips NightGuide headlamp, from
Philips Automotive Lighting
North America, was
specifically developed
for the aftermarket.
NightGuide is designed
to deliver specific illumination to three distinct visual zones to
give drivers the best possible nighttime visibility and safety. In the center zone, NightGuide
provides a brilliant white light, with a beam up
to 50 feet longer than standard Halogens, to
improve the driver’s vision and reaction time.
In the right zone, blue light provides increased
readability of road signs and markers. In the
left zone, a warmer yellow light reduces glare
for oncoming cars and helps improve the driver’s concentration on the center zone.
Philips – For more info,
Spark plug catalog
NGK Spark Plugs Canada Limited is pleased
Page 34
to announce the release
of its 2006 Spark Plug
Master
Catalogue,
which includes updated
applications, new part
numbers and expanded
coverage on automotive, sport and small engine applications.
NGK – For more info,
Catalog presents extensive data in a format
that will help installers and retailers locate
specific information without wasting valuable
service time. The catalog includes product and
warranty information, wire set applications,
Vehicle Identification Number Data, cross reference, UPC cross reference as well as information on universal wire sets.
Robert Bosch – For more info,
Coil-on-plug ignition
Exhaust catalog
Prenco has developed a high-quality line of
import and domestic Coil-on-Plug and corresponding replacement boots, which make fit
problems a thing of the past. Prenco’s C.O.P.
The new 2006 Supreme Performance
Exhaust Catalog offers a complete line of
exhaust products. Graphically
illustrated with
helpful tips and
information
throughout, the
S u p r e m e
Performance
Exhaust Catalog
features Vortex
performance mufflers and systems, Volt
sport compact performance exhaust systems, Supreme GT High-Performance
Mustang Exhaust, Supreme Diesel,
Eliminator Turbo, Metal’Cat and CMX high
performance converters, and the red-hot,
classic Cherry Bomb product line.
Maremont Canada – For more info,
products are designed to provide a more
robust ignition system and a stronger, more
reliable spark. Improved combustion quality,
reduced electrical draw and less maintenance when working under the hood are
some of the other benefits of the C.O.P. ignition system. A Coil-on-Plug ignition system
uses one ignition coil for each cylinder,
replacing remote ignition coils and high-voltage wires in a distributorless ignition system.
The immediate results are better ignition performance, a lighter vehicle and a less complex and cleaner engine compartment.
Prenco – For more info,
AERA manuals
Goodson offers a variety of high-quality
AERA manuals, including the Automotive
Cylinder Head Specification Guide (No. MA-
Wire sets
The new Bosch Premium Spark Plug Wire Sets
Catalog (#221105-05) for domestic and import
cars and trucks is designed as an easy reference for installers
and retailers. The
catalog features 99
percent VIO (vehicles in operation)
coverage with applications
through
model year 2005.
Thorough and easy
to use, the updated
128-page, Premium Spark Plug Wire Sets
185) which features detailed information on
reconditioning specs, torque sequences,
exhaust and intake manifolds, torque and
VIN code ID for domestic and import cars
and light trucks. Also available are the
Automotive & Light Truck Spec Guide (No.
MA-175); Crankshaft Manual (No. MA-155);
Cylinder Head & Block Guide (No. MA-150);
and Flywheel Manual (No. MA-190).
Goodson – For more info,
AUGUST 2006
CT August 06 cj.qxd
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10:52 AM
Page 35
GET FREE HEAT WITH
A CLEAN BURN™
USED-OIL FURNACE
Now you can dramatically reduce energy
costs by burning used oils.Clean Burn
Heating Systems (boiler & furnaces) provide
what amounts to FREE HEAT and HOT
WATER for space heating, in-floor heating
and general purpose hot water. Clean Burn
is the industry gold standard in used oil
heating equipment.
ADVERTISING
CLASSIFIED
SECTION
Reconditioned
Fuel Injectors
Why pay for new fuel injectors when
you can buy reconditioned ones at a
FRACTION of the cost?
Fuel injectors ultrasonically cleaned offer
new injector performance... assuring the
highest quality in the industry.
Cochrane Automotive now stocks
reconditioned fuel injectors from
Linder Technical Services in the USA.
Sets are flow rate matched and have
a 2 year replacement warranty!
Cochrane Automotive - Canadian Distributor
44 Chauncey Avenue, Toronto
416 236-1641 or 1 888 236-1641
[email protected]
www.lindertech.com
7/11/06
10:53 AM
AUTO PUZZLE
1
2
Page 36
3
6
11.
13.
15.
16.
17.
5
7
8
9
10
11
12
13
14
15
16
17
ACROSS
1.
4.
6.
8.
9.
10.
4
August 06
CT August 06 cj.qxd
DOWN
Fair; on the ______.
Do the job _____,the first time.
Odd.Also,not perfectly round.
Fictional prize fighter.
The tag on the inside of your collar at the back.
High speeds on rough roads at extreme
temperatures constitutes this (two words).Car
makers cite this as a reason for frequent oil changes.
_____ we meet again.
Negotiations.
The type of job that requires the most skill.
What the other techs are constantly borrowing,
right out of your box.
One of the original car manufacturers
that made up General Motors.
1.
2.
3.
4.
5.
6.
7.
11.
12.
13.
14.
Highly focused beam of light.
Fortunate.
Material that prevents the flow of electricity.
Country living.
Complete.
Dug.
Body style more commonly known as a
‘convertible.’Also a Volkswagen nameplate.
Fastener used to hold pipes in place.
What an automotive hoist does.
The opposable digit which gives humans
manual dexterity.
What you get when you complete
an electrical circuit.
April 2006 Auto Puzzle
B A F F
R
A
A
T R
K
R
E V E N
S
A
A D O
S
W
P R E S
I
A
R
R E
A
V
L I N E
L E
R A
B
A V E L I
N
T
C
A
I
H
L
R E
F L
E
S
O
S
L
W
A
M O V A B
E
A R
W R
T I
O
N G
A
X L
V
O A
N
H I
Z
L E
E
E N
N G
R
E
A
E S
E
T
H
N E
A
L
T
C H
Add More Life To Your Car
Havoline® has entered a new century
of adding more life to your car.
Moving forward, we will continue to
embrace vital new technology that
translates into value-added solutions
for your business.We’re looking
towards the future, but we’ll never
outgrow the world-class performance
and solid technical expertise that
got us here in the first place.
For more information call
1 800 465-2772 or visit
www.Havoline.com
Congratulations to Gary Ashcroft of Bestbuy Auto
Repair,in Oakbank,MB,winner of a Havoline jacket for
solving our April 2006 puzzle.
Win 100!
$
Name:
Send your solved puzzle to Canadian
Technician.We’ll draw a winner on Oct.17,
2006.Send to 451 Attwell Drive,Toronto,
ON M9W 5C4.Or fax to 416-614-8861.
Workplace:
Work address:
Phone:
email:
Question of the Month: When a garage goes out of business,
what is likely to be the main reason?
© 2006 Chevron Global Lubricants. All rights reserved.
CT August 06 cj.qxd
7/11/06
10:53 AM
Page 37
continued from page 38
“But they’re two months old,” protested Quigley. “They were working fine until
just recently.”
I sprinkled some salt on my roast beef
sandwich. “But did you check them
again, just to be sure?”
“Pulled the fronts myself,” said
Tooner. “Lots of pad and rotor.
Everything looks perfect.”
I raised an eyebrow. “And what about
the rear?”
All of a sudden the room got very
quiet. “Well, they’re practically new,”
mumbled Basil, “and those dual wheels
are awfully big…”
“Yeah, huge!” added Beanie.
“Downright beefy, if you ask me,”
agreed Tooner. “A feller could hurt himself.”
I munched on a celery stick. “Seems to
me I heard a lot about due diligence this
morning. Something about the verification of material facts…”
Tooner put down his sandwich. “I
don’t feel very hungry.” The others followed him sheepishly out to the shop to
remove the rear tires and brake drums. A
few minutes later we were looking at a
bad wheel cylinder on the left side and a
leaking axle seal on the other, the source
of our customer’s complaint. Once the
leaks were fixed and the shoes replaced,
the GMC stopped like a dream.
“I hate it when he’s right,” muttered
Tooner to Basil later. “There’ll be no livin’
with him for a week.” He pointed to the
signs I’d stuck up on their tool boxes,
which read, ‘I’m Doin’ the Due!’
The next day Digger Dan was back on
site. “Well, you were right, Slim; there
sure ain’t no gas line down here.”
“Yep,” I replied. “The gas company
confirmed that it’s right where I thought
it was.”
Dan took off his glasses and dried
them with his handkerchief. “Still, it
would’ve been nice to call the city yards
and find out where the water lines were.”
We both stared as bubbling water
filled the ditch.
“Yep,” I agreed. “It sure would.”
Solved a tricky shop
problem lately? Think it
would make a good story
for The Car Side?
Contact Rick at [email protected].
AUGUST 2006
ADVERTISER INDEX
Advertiser
Page
Website Address
Phone
25
www.alldata.ca
1-866-289-7869
31, 33
www.canbuilt.com
416-749-6555
1-888-607-2926
CARQUEST Canada
36 Worcester Road
Toronto, ON M9W 1K9
12
www.carquest.ca
Contact local rep
Carrus Technologies
1010 de Sérigny, Suite 800
Longueuil, Quebec J4K 5G7
29
www.carrustechnologies.com
1-877-677-9088
ext. 3004
Chevron Global Lubricants
6975A Pacific Circle
Mississauga, ON L4T 1A1
36
www.texacohavoline42.com
1-800-465-2772
9
www.delphi.com
1-877-GO-DELPHI
De-On Supply
Waterloo, ON
35
www.deonsupply.com
1-800-824-4115
Launch Technologies
70 Hanlan Road
Vaughan ON L4L 3P6
35
www.cnlaunch.com
905-265-9330
Linder Technical Services
44 Chauncey Avenue
Toronto ON M8Z 2Z2
35
www.lindertech.com
1-888 236-1641
Matco Tools
25 Carissa Lane
Holland Landing, ON L9N 1R6
32
www.matcotools.com
1-866-BUY-TOOL
Franchise Opportunities
1-800-368-6651
Mitchell1
14145 Danielson Street
Poway, CA 92064
15
www.mitchell1.com
1-888-724-6742
ext.6313
2
www.ngksparkplugs.ca
1-877-2-Sparky
Plasti-Kote
7655 Tranmere Drive,
Mississauga, ON L5S 1L4
19
www.plastikote.com
905-671-8333
Radiator Specialty
1711 Aimco Blvd.,
Mississauga, ON L4W 1H7
23
www.gunk.ca
1-800-268-2330
Robert Bosch, Inc.
6955 Creditview Rd.
Mississauga, ON L5N 1R1
40
www.bosch.com
1-800-618-4729
Rotary Lift
2840 Argentia Road Unit #4
Mississauga, ON L5N 8G4;
30
www.rotarylift.com
1-888-256-4195
Snap-on Tools
2325 Skymark Avenue
Mississauga, ON L4W 5A9
4
www.snapon.com
1-800-734-2676
Solarity/ SPX Canada
5695 Whittle Road
Mississauga, ON L4Z 3P8
21
www.solarityotc.com
Contact local agent
7
www.wixfilters.com
519-622-4545
39
www.wakefieldcanada.ca
1-888-CASTROL
Alldata
CAIS - Canadian Automotive Information Service
180 Parsons Road Unit #17, Alliston, ON L9R 1E8
Canbuilt Manufacturing
103 Milvan Drive
Weston, ON M9L 1Z7
Delphi Product and Service Solutions
1441 West Long Lake Road
Mail Code 480.415.307 Troy, MI 48098
NGK Spark Plugs Canada Limited
505 Apple Creek Blvd.Unit 1
Markham ON L3R 5R1
WIX Filters
1035 Industrial Road
Ayr, ON N0B 1E0
Wakefield Canada Inc. (Castrol)
3620 Lakeshore Blvd.West
Toronto ON M8W 1P2
CT August 06 cj.qxd
7/11/06
10:54 AM
Page 38
The Car Side
By Rick Cogbill
It’s important to do your due diligence –
even when it’s not your favorite part of the job!
“A
re you sure about this, Slim?”
Digger Dan had to holler over the
noise of his backhoe as he prepared to dig a drainage ditch behind the
shop.
“I think so,” I shouted back.
“According to my calculations, that natural gas line should be 10 feet away.”
Dan pulled a stubby cigar out of his
mouth and turned off the machine.
“According to your calculations? Do you
mean to tell me that you haven’t had the
gas company down here to locate the
line for you?”
“Well, I…”
“Well nothing!” He started up his
backhoe and put it in reverse. “I ain’t
blowing myself up just because no one’s
done their due diligence. I don’t want
guesses; I want signed documents.”
I groaned as the yellow machine
bounced away down the road.
“So Dan didn’t believe you, eh?”
Tooner took a sip of his coffee and surveyed the scene. “I’ve been telling you,
Slim, that gas line is closer to your ditch
than you think.” He chuckled. “Dan’s
right; you need to do your due diligence.”
“What’s ‘do diligence’?” asked Beanie,
coming out the back door.
“Allow me to educate you.” Basil now
joined the circus and pulled a pocket dictionary out of his back pocket. “Due diligence: The process of investigation and
the verification of material facts.”
I threw up my hands. “All right,
already. I get the picture.”
“Hey, what’d I miss?” Quigley
appeared right on cue, as always. “Is
Slim cutting corners again?”
“Hardy har har,” I growled. “I know
this place like the back of my hand, and
I’m telling you that gas line is exactly
where I said it was.”
Fortunately, a customer rang the
buzzer in the front office, putting an end
to the discussion. A few minutes later,
Quigley returned with a set of keys.
“We’ve got a 1993 GMC one-ton dually
Doing The Due
here with a hydro-boost problem.” He
tossed the keys to Basil. “Every time the
customer hits the brakes, it throws him
into the windshield.”
Basil brushed doughnut crumbs from
his goatee. “Any recent history?”
Quig checked his notes. “Well, the
front and rear brakes are only two
months old, and the power steering hose
that goes from the pump to the hydroboost unit was just replaced.”
Basil snapped his fingers. “Problem
solved, boys. If the fitting on the back of
the power steering pump comes off
when you’re changing the hose, the pressure relief spring can pop out. If you
don’t put it back in correctly, it can cause
overly sensitive brakes.”
“And it makes the steering a little
dancy, too,” added Tooner. “A simple test
drive should confirm our diagnosis.” The
two of them jumped into the truck and
took a run around the block. However
they weren’t looking quite so cocky when
they pulled back into the shop.
“How’s the steering?” asked Beanie.
“Fine,” grumped Tooner. “But the
brakes aren’t. Go fire up that computer
and find the diagnostic charts for hydroboost units.”
The crew tried every diagnostic trick
they could think of, including removing
the power steering belt, braking on gravel to check skid patterns, and pinching
off brake lines. Finally lunch time rolled
around and four dejected egos dragged
themselves into the lunch room.
“Okay, maybe I’m missing something
here,” I said. “Don’t most grabby brakes
wind up being a lining problem?”
continued on page 37
AUGUST 2006
CT August 06 cj.qxd
7/11/06
10:55 AM
Page 39
CT August 06 cj.qxd
7/11/06
11:51 AM
Page 40
Give your customers a
hug they’ll never forget.
Bosch ICONTM. The cleanest, most consistent wiper blade ever. Offer your customers
a cleaner windshield with the Bosch ICONTM wiper blade. Its aerodynamic, bracketless
design with integrated spoiler and enclosed dual precision-tensioned springs is
engineered to hug the windshield for quiet wiping and long-lasting performance in all
weather conditions. Bosch ICONTM also provides the best protection against snow and ice
build-up. Show your customers you appreciate them with a hug from Bosch ICONTM.
©2006 Robert Bosch Corporation.

You - CARS Magazine

Transcription

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