January/February - Chelsea and Westminster Hospital

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January/February 2012 • n°195
Foundation Trust
Membership
News
Focus on..
Bowel
Cancer
Spotlight on..
Pharmacy
p5
p6
p9
ChelwestFT
Junior doctors star in
new BBC documentary
C
helsea and Westminster Hospital is the
setting for the new BBC documentary
series Junior Doctors: Your Life In Their
Hands which is being shown in six one-hour
episodes at 9pm on BBC3 on Tuesday
nights from 24 January.
The programme follows the lives of eight
junior doctors at work and at home as
they adjust to taking the giant leap from
medical school to the fast pace of some
of the busiest and most challenging wards
and departments in one of the country’s
leading hospitals.
Filming took place at Chelsea and
Westminster Hospital over four months
from the beginning of August to the end
of November last year.
It was carried out sensitively by an
experienced production team, working
closely with the Trust’s Communications
Department, and we are grateful to all staff
and patients who helped with filming.
• More information about Junior Doctors:
Your Life In Their Hands is available on
the BBC website at www.bbc.co.uk
The eight junior doctors who are featured in the new BBC documentary series Junior Doctors: Your Life In Their Hands
‘Who do you think WE are?’ New
We need your help to develop our values services
open
A
series of events are taking place in
February with staff, patients and
anyone else with an interest in Chelsea
and Westminster to develop our values.
We want to hear from Foundation
Trust members—patients, members
of the public and staff—and other key
stakeholders including Kensington &
Chelsea Local Involvement Network (LINk)
and charities associated with Chelsea and
Westminster to help shape our values.
‘Who do you think WE are?’ aims to help
define what patients should expect from
staff at Chelsea and Westminster and
how staff can work together to meet those
expectations.
Following a period of consultation with
the Council of Governors—which includes
elected representatives of patients,
members of the public and staff—and
the Board of Directors, a ‘longlist’ of
30 values has been whittled down to a
shortlist of 12.
The shortlist is as follows:
• Excellent
• Kind
• Safe
• Respectful
• Positive
• Inclusive
• Expert
• Proud
• Transparent
• Innovative
• Patient-focused
• Compassionate
Now we need your help to choose a final
list of four values that exemplify what
Chelsea and Westminster is all about—as
voted for by you.
Chief Executive Heather Lawrence says:
“The key to improving the experience of
patients at our hospital is for all staff to
understand the values of our organisation
and what behaviours we expect from our
staff to ensure that we uphold these
values—so that in turn, patients know what
they should expect from us.
“I would encourage all staff, patients, and
anyone else with an interest in what goes
on at Chelsea and Westminster to get
involved.”
There are a number of ways to get involved:
• Patients and members of the public
who are Foundation Trust members are
invited to take part in focus groups on
Tuesday 21 and Thursday 23 February—
see page 5 for details of how to book
your place
• A representative sample of staff have
been invited to take part in focus groups
on Monday 20, Wednesday 22 and
Friday 24 February
• Complete the voting form online at
www.chelwest.nhs.uk/values
• Come along to drop-in sessions in the
Information Zone on the Ground Floor
of the hospital (next to Costa Coffee)
from 2–4pm from Monday 20 to Friday
24 February
Please complete the voting form
on the back page and return it to
us to have your say.
N
ew services for children and for
patients living with HIV and cancer
are set to open.
The second phase of the Netherton Grove
Extension to Chelsea and Westminster
Hospital was almost ready to welcome its
first patients as Trust News went to press.
It includes the latest stage in the
development of the new Chelsea Children’s
Hospital. See the back page for the full
story.
page 2
trustnews
January/February 2012
Quick bites
Heather’s view
by Heather Lawrence, Chief Executive
We will also be opening a new facility
for patients with HIV, cancer and
haematological conditions.
NHSLA Level 2 success
We successfully achieved compliance
with NHS Litigation Authority (NHSLA)
risk management standards at Level 2
following an assessment in December
to assure patients of our commitment to
managing risks. The Trust aims to achieve
Level 3 this year.
I’m so excited about how our patients will
benefit from having access to these new
facilities, but also what they will mean for
our staff.
The project to redevelop the hospital
building began almost two years ago and
in that time there have been hundreds
of staff directly involved in or affected by
this work.
ISS Mediclean contract
ISS Mediclean staff will continue to
provide services including cleaning,
portering, catering and security following
a competitive tender process to award a
contract for at least the next five years. It
will lead to cost savings because it also
covers the Royal Marsden and Royal
Brompton hospitals and the Institute of
Cancer Research.
Team Briefing
All staff are welcome to attend monthly
face-to-face Team Briefing sessions with
Chief Executive Heather Lawrence and
the rest of the Executive team. They take
place at 9am in the Boardroom on the
Lower Ground Floor on the following dates:
• 3 February
• 2 March
• 13 April
• 4 May
• 1 June
• 6 July
• 3 August
• 7 September
• 5 October
• 2 November
• 7 December
Staff Survey
61% of staff completed the national NHS
Staff Survey. The Care Quality Commission
will publish the results in March.
Poppy Appeal
The Chelsea and Kensington branch of the
Royal British Legion has said a big thank you
to staff, patients and visitors at Chelsea and
Westminster Hospital who raised a grand
total of £1,699.44 during the 2011 Poppy
Appeal. The Royal British Legion would like
to thank everyone for their generosity and
Main Reception volunteer Virginia Llewellyn
who placed and looked after collection tins.
I
would like to take this opportunity to
thank everyone who has sent me
messages of goodwill since I announced
in early January that I will be leaving the
Trust this summer.
It has not been an easy decision for me
and I feel incredibly privileged to have
had the opportunity to work with so many
talented people during the past 12 years
as Chief Executive.
Chelsea and Westminster Hospital has
been transformed from a Trust with huge
challenges to one which is often cited as
an example of excellence and this is due
to the commitment of our staff who care
very deeply about our hospital and the
patients we care for.
I have no doubt that the Trust will continue
to thrive under a new Chief Executive and
that they will be supported by the Trust’s
excellent management team to take on
new challenges and make changes where
they are needed.
It has been—and continues to be—a huge
undertaking and my hope is that our staff
are now beginning to see the fruits of their
labour.
The redevelopment is essentially about
‘future-proofing’ Chelsea and Westminster
and making an investment today which
will continue to bring us benefits in years
to come.
However, a hospital should never stop
looking for ways it can improve and until
my departure, I will remain focused on
driving up quality, finding better ways of
doing things and ensuring that the needs
of our patients come first.
The next series of Junior Doctors: Your Life
In Their Hands—which was filmed in our
hospital—has started on BBC3 and I would
like to thank all staff who were involved in
the filming.
There is so much to look forward to in the
next few months, including the opening
of two more children’s operating theatres,
an extended Paediatric High Dependency
Unit, day surgery facilities and an expanded
surgical recovery area.
On a final note, I would also like to
congratulate Deputy Chief Executive
Amanda Pri tchard who has been
appointed to the role of Chief Operating
Officer at Guy’s and St Thomas’ NHS
Foundation Trust.
Hand hygiene watch
Each month Infection Control Link Professionals (staff who are responsible for infection
control in their areas of the Trust) conduct audits to track hand hygiene compliance.
Web
watch
Hand hygiene compliance, April 2010–December 2011
Target area—90% compliance or greater
Partnering for added value
More than 120 people attended a Training
for Innovation (TFI) workshop in December.
Presentations included the new agenda
of the evolving Health Education England,
sharing the training responsibility from GE
Healthcare, safety culture and teamwork
by the National Patient Safety Agency and
how teamwork in Formula One racing can
apply to healthcare.
Recent TFI achievements were also
highlighted including joint working with
industry on e-learning programmes,
the launch of a medical information
portfolio and the imminent National Early
Warning Scores (NEWS) project. For more
information visit www.tfi.nhs.uk.
Intensive Care Conference
Professor Masao Takata (Sir Ivan Magill
Chair in Anaesthetics at Imperial College)
and his research team received several
prizes at Intensive Care State of the Art
Conference held in December.
Brij Patel won the Gold Medal for Research,
while Vimal Grover and Suveer Singh won
the combined ICS-BTS Award for best
poster and best presentation. David
O’Callaghan won the prize for the best free
poster in the International Sepsis forum.
Physiotherapist Eve Corner spoke about her
physiology scoring system for rehabilitation
and Michelle Hayes’ paper on goal directed
therapy was listed as one of the most
important Intensive Care papers for the
last two decades.
Stars of the month
November (100% compliance)
• A&E
• Annie Zunz Ward
• Burns Unit
• Children’s A&E
• David Evans
Ward
• Decontamination
Unit
• Edgar Horne
Ward
• John Hunter
Clinic
• Josephine
Barnes Ward
• Kensington Wing
• Kobler Day Care
• LGF Outpatients
• Nell Gwynne
Ward
• Neptune Ward
• Outpatients 2
• Paediatric HDU
• Paediatric
Recovery
• Phlebotomy
• Preoperative
Assessment
• Therapy Services
December (100% compliance)
• A&E
• Annie Zunz
Ward
• Burns Unit
• Chelsea Wing
• Children’s A&E
• Children’s
Outpatients
• Decontamination
Unit
• ECG
• Edgar Horne
Ward
• Endoscopy
• Fracture Cinic
• LGF Outpatients
• Medical Day
Unit
• Outpatients 2
• Outpatients 4
• Phlebotomy
• Radiology
M
Patient
Letter of
the Month
I am writing to express my sincere tha
to all your staff and support people wh nks
o
cared for me during my
operation and recovery. hip replacement
I cannot speak highly enough of the
professional and kind e I received, not
only from staff on Davcar
Evans Ward but
also in Preoperative Assidess
ment and the
Pre-surgery Information Gro
s
is such a good idea as it givesup.patThiient
greater confidence wi h what is goings
to happen and the opptort
unity to ask
questions.
It is now two weeks since my operation
and I am recovering l at home. I wou
ld
also like to thank mywe
geon Mr Radford
and his team who wersur
e all wonderful.
-LR
any readers will be familiar with
Twitter which allows us to send short,
informal messages to the public—but how
can Twitter help us?
We now have more than 500 followers
on Twitter at www.twitter.com/chelwestft.
Twitter allows us to find out what other
people are saying about us—again, in an
informal and often very frank way. We
regularly check for feedback—both positive
and negative—and personally respond.
This feedback is very important to the
Trust because it allows us to identify areas
where we do well and where we need to
improve, on a completely different level
than the ‘official routes’.
Twitter also allows us to communicate
about what is happening in the hospital
in a very different way. This will be
demonstrated on Saturday 4 February
from 8pm–1am when George Vasilopoulos
(Web Communications & Graphic Design
Manager) will be tweeting live from our
A&E Department.
The informal nature of Twitter will enable
us to paint a picture of what happens in
A&E on a Saturday night. We hope you can
join us at www.twitter.com/chelwestft.
January/February 2012
Day in the life...
trustnews
page 3
Switchboard Team
Members of the switchboard team with John WintourPittom (Operations Manager—right)
T
hamesnet provides a comprehensive
telephone service for Chelsea and
Westminster, as well as Imperial College
Healthcare NHS Trust, from a base at
Charing Cross Hospital.
A team of 23 staff answers calls to the
switchboard 24/7 and a team of five
technical and support staff ensures that
our telephone service works smoothly.
All staff are NHS employees with a
combined 500+ years experience working
on the switchboard and they are able to
use their knowledge to help callers who
may not know exactly who they need to
speak to or which area of the hospital they
need to contact.
staff to devote more time to complex
enquiries and to handle emergency calls.
So what’s it really like to work in this busy
department which is so vital to the smooth
running of the Trust?
Operations Manager John Wintour-Pittom
tells us what a typical day is like on the
switchboard.
12 midnight
During the night, there are far fewer calls
than during the day and so the operators
are able to update lists of which doctors
are on-call in the hospital for various wards
and specialties—these are vital for use by
switchboard staff in the case of a cardiac
arrest, major incident or other emergency
situations. The operators also handle all
routine and emergency calls and deal with
any issues that crop up overnight. They
hand over to the day shift at 8am.
Most callers to the hospital’s main
switchboard number—020 8746 8000—
use the speech recognition facility to ask
for the ward or department they need
but approximately 3,000 calls a day are
handled by the switchboard operators.
8am
The speech recognition technology is
designed so that callers can contact the
person they want to speak to more quickly
and this in turn allows the switchboard
Peak time for the switchboard on any day
is usually between 8am and 12 noon but in
particular on Mondays and Tuesdays when
most people tend to phone to confirm
60
second
interview
appointments and find out information. The
switchboard operators typically take 1,000
calls an hour from 9:30 to 11am. This is
also the time when many staff call the
switchboard operators for help in diverting
bleeps and extension numbers, and email
to inform the operators of swaps on duty
rotas which then need to be actioned.
12 noon
The operators take lunch breaks in
small groups to ensure that the
switchboard service
runs smoothly with
short waiting times for
calls to be answered.
The period from 12
noon to 3pm is a
busy time with many
patients calling during
their lunch breaks at
work to find out about
appointments or contact
relatives.
adjusting the information on the on-call
lists for the night shift with any last minute
changes.
9pm
The night operators take over from the
day team and the cycle is complete with
the night team starting to update on-call
information for the following day and
dealing with a variety of issues overnight.
3pm
Fewer calls tend to come
in af ter 3pm but the
operators are still busy
with Derek
support team ions—right)
d
an
l
ca
ni
ch
unicat
The te
d of Telecomm
Hodgson (Hea
Libby Wingfield
Volunteer Services and Work Experience Manager
Why did you become a Volunteer
Manager? When I graduated from university,
I registered with my local Volunteer Centre.
Originally, I was looking for fundraising and
marketing opportunities however the Centre
asked me to volunteer with them. I accepted
and began my volunteer placement which
consisted of filing, photocopying and more
photocopying!
Within a few months, one of the Volunteer
Co-ordinators had to take a sudden
two-month break. I was asked to cover her
role and the rest is history.
If you could have chosen a different
career, what would you have done? It is
hard to imagine having another career now.
However, if I had gone down a different road
I would love to have been a midwife.
What do you most enjoy about your work?
I enjoy seeing the benefits that everyone gets
from volunteering. Volunteers bring so much
value to both the organisations and people
they give their time to. In return, volunteers
gain skills and experiences which can change
their own lives. It’s a win-win situation.
What is the best piece of advice you have
ever been given? When I was young, I was
very shy and my mum gave me a fantastic
piece of advice. ‘If you’re too scared to speak
and you can’t think of anything interesting
to say, just smile. Everyone loves a smiler!’
It turned out to be the best advice I have
ever been given.
Which talent do you wish you had? I would
absolutely love to be able to sing. I am well
known for having a terrible singing voice
although it doesn’t stop me trying.
page 4
trustnews
January/February 2012
World AIDS Day
C
helsea and Westminster is an
internationally renowned centre
of excellence for the treatment of and
research into HIV.
Staf f working at the Trust’s three
centres—56 Dean Street in Soho, the
St Stephen’s Centre at Chelsea and
Westminster Hospital and the West London
Centre at Charing Cross Hospital—held
events on World AIDS Day in December to
raise awareness of the condition.
World AIDS Day
clinic run in
Hammersmith
taff from the West London Centre for
Sexual Health ran a rapid HIV testing
clinic in conjunction with Connexions One
Stop Shop in Hammersmith on World AIDS
Day.
More than 50 leaflets were handed out
and six people were given sexual health
advice, screening for sexually transmitted
infections including HIV, and free condoms.
Thousands raised
for HIV/AIDS
T
St Stephen’s
A
their stand in IDS Trust staff at
the hospital
atrium
56 Dean Street and G-A-Y set a new record for HIV tests
S
A local charity, Opportunity for All, were on
hand to promote the service to the local
community and hand out leaflets on HIV
awareness kindly provided by the National
AIDS Trust and Durex.
Sexual Health
West London Centre for
Hammersmith
in
ff
and Connexions sta
A world record for World AIDS Day
hank you to everyone who supported
the World AIDS Day raffle in the hospital,
organised by St Stephen’s AIDS Trust and
St Stephen’s Volunteers, which raised
£3,350. All money raised went towards
helping those affected by HIV/AIDS.
Dr Sean Perera gives an HIV test to G-A-Y Bar owner Jeremy Joseph
S
taff at 56 Dean Street marked World
AIDS Day by setting a Guinness World
Record for administering HIV tests at the
G-A-Y Bar in Old Compton Street.
A grand total of 476 people took the test
in just eight hours—and five people tested
positive for HIV which demonstrated why
testing is so important.
In addition, £12,823 was raised for the
Elton John AIDS Foundation because the
G-A-Y Bar donated £10 to the charity for
every test performed and members of the
public donated thousands more.
Dr Simon Barton, Clinical Director for HIV
& Sexual Health Services at Chelsea and
Westminster Hospital NHS Foundation
Trust, said: “This event was both
groundbreaking and inspirational.
“I never thought that people would be so
comfortable with testing in such numbers
in a bar and the fact that 476 people chose
to test and felt confident to be visible
in doing so is a major statement about
destigmatising testing.”
Leigh Chislett, Clinic Manager at 56 Dean
Street, said: “This world record attempt was
a huge success and all staff did us proud.”
Charity news
Chelsea and
Westminster Health
Charity appoints
new Chief Executive
M
ark Norbury has been
appointed as Chief
Executive of Chelsea and
Westminster Health Charity
which raises funds for
Chelsea and Westminster
Hospital—he joins the
Charity on 1 February.
Mark was previously a Partner of Leaders’
Quest, a social enterprise committed to
engaging and inspiring leaders from all
sectors of society who want to make
a difference in their organisations,
communities and the wider world.
Prior to this Mark was Director of the
Executive MBA programme at INSEAD, the
leading international business school, and
he has also worked in various fundraising
and management roles for non-profit
organisations including the British Red
Cross, Diabetes UK and Body Positive (an
HIV/AIDS organisation).
The Charity has launched the Children’s
Sunshine Appeal to raise £5 million for
the new Chelsea Children’s Hospital and
it also runs the Hospital Arts programme
which owns and maintains the extensive
art collection at Chelsea and Westminster.
Chelsea and Westminster Health Charity
does not replace, but supplements, core
NHS funding to support patients, their
families and carers.
£500,000 donation is early Christmas
present for children’s fundraising appeal
T
he Pluto Appeal at Chelsea
and We s tmins ter Ho spi t al has
received a major boost thanks to a
corporate donation of £500,000 from
GlaxoSmithKline (GSK).
The Pluto Appeal is a £1.5 million
fundraising appeal to buy a surgical robot
named Pluto which will allow surgeons
at Chelsea and Westminster Hospital to
perform intricate surgery on babies and
children with more precision, quicker
recovery times, shorter hospital stays, and
smaller scars.
It is part of the Children’s Sunshine Appeal
which aims to raise £5 million for the new
Chelsea Children’s Hospital.
Pluto will be the first robot dedicated to
paediatric surgery in the South of England
and only the second for use by paediatric
surgeons in the whole country.
Chelsea and Westminster Hospital is a
pioneer in the field of keyhole surgery for
children and the designated centre for
specialist children’s and neonatal surgery
in North West London.
The total amount raised by The Pluto
Appeal since it was launched in June 2011
is now £880,000 so is already more than
halfway to its £1.5 million target.
ensure that more children have access to
the very latest technology which will mean
they will recover faster from operations and
be less likely to develop complications due
to infection.
“The staff at Chelsea and Westminster
Hospital continue to pioneer advances in
paediatric care and GSK is delighted to
support them.”
• You can donate to The Pluto Appeal at
www.theplutoappeal.com
Katie Pinnock, Director of UK Corporate
Contributions for GSK said: “This robot will
New Chairman for Children’s Hospital Trust Fund
A
fter 20 years as Chairman of the
Children’s Hospital Trust Fund, Dr
Martin Brueton has handed over to
Paediatric Surgeon Mr Munther Haddad
with Consultant Neonatologist Dr Gary
Hartnoll replacing Munther as Vice-Chair.
The Children’s Hospital Trust Fund is a
children’s and babies’ charity at Chelsea
and Westminster that raises money to
make a difference to the lives of sick
children and babies in the hospital by
buying urgently needed equipment.
It was set up in 1981 at our predecessor
hospital, the Westminster Children’s Hospital,
by a team of doctors including Martin
Brueton who spent 28 years as a Consultant
Paediatrician and Gastroenterologist first at
Westminster Children’s and then at Chelsea
and Westminster.
Currently the charity is running The Pluto
Appeal which aims to raise £1.5 million for
a children’s surgery robot as part of the
Children’s Sunshine Appeal to raise £5 million
for the new Chelsea Children’s Hospital.
Dr Brueton said: “The generosity of our
benefactors continues to amaze me, as
does the dedication of the Trustees. In the
20 years during which I have been Chairman
£1.25 million has been raised for specific
projects and many thousands more has
been made available in small grants to
support a wide variety of other initiatives.
“I am delighted that The Pluto Appeal is now
well on track to raising £1.5 million to buy
the first paediatric robotic surgical system
in the South of England.”
January/February 2012
trustnews
page 5
Foundation Trust membership news
Opportunities for Foundation
Trust members to get involved
‘Medicine for Members’
free health event—Bowel
Cancer Awareness seminar
medicine for
members
We are launching a series of health events
for Foundation Trust members—‘Medicine
for Members’. The first event is a Bowel
Cancer Awareness seminar at 5:30pm
on Wednesday 22 February in the
Postgraduate Lecture Theatre on
the Lower Ground Floor of Chelsea and
Westminster Hospital.
Come along to hear our experts talk about
how to reduce your risk of developing bowel
cancer and what signs to keep an eye out
for. This seminar coincides with a major
new Government publicity campaign to
encourage awareness and therefore early
diagnosis. See page 6 for details.
How to book your place
Places are available to Foundation Trust
members on a first come, first served basis
Council of
Governors
election results
and numbers are strictly limited so you
are advised to book early—please email
[email protected] or phone
020 3315 6828 to book your place.
‘Who do you think WE
are?’—focus groups to
develop the Trust’s values
We are holding two focus groups to
involve Foundation Trust members in the
development of our values.
How to book your place
Places are available to Foundation Trust
members on a first come, first served
basis and numbers are strictly limited
so you are advised to book early—please
New monthly email
newsletter for members
These values will define what patients
should expect of us when they are cared
for at Chelsea and Westminster and how
all staff can work together to provide the
best possible care to patients.
W
e are launching a new monthly email
newsletter for Foundation Trust
members who have opted to provide us
with their email address.
from Chelsea and Westminster—including
opportunities to book your place for future
‘Medicine for Members’ seminars and other
events.
The focus groups will be held at 2:30pm
on Tuesday 21 February in the Gleeson
Lecture Theatre on the Lower Ground
Floor of Chelsea and Westminster
Hospital and at 2:30pm on Thursday 23
February in the Mansfield Conference
Room on the 4th Floor of the St Stephen’s
Centre next to the main Chelsea and
Westminster Hospital building.
More than 3,000 patient and public
Foundation Trust members are on our
email distribution list which means that
they already receive Trust News and other
updates electronically.
If you are already a Foundation Trust
member but you have not provided us
with your email address, you can ensure
you are added to our distribution list by
contacting the Foundation Trust Office with
your email address:
Make sure you don’t miss out on our new
monthly email newsletter and ensure you
are the first to find out all the latest news
‘Meet a Governor’ sessions
Members of Chelsea and Westminster
Hospital have the opportunity to meet their
elected representatives on the Council of
Governors at regular ‘Meet a Governor’
sessions which are held in the Information
Zone on the Ground Floor of the hospital
(near Costa Coffee).
E
• 1 Patient Governor
• 1 Public Governor
Kensington & Chelsea Area 2
Why not come along for an informal chat
or give your views on the hospital to them?
• 1 Staff Governor
Support, Administrative and Clerical
• See www.chelwest.nhs.uk/get-involved
and click Council of Governors for
biographies of all Governors
Anna HodsonPressinger
Sandra
Smith-Gordon
Last year’s Open Day was popular with visitors and staff alike
Upcoming sessions are listed below.
If you cannot attend on any of these
dates, please contact the M-PALS office
on 020 3315 6727 and they will ask a
Governor to meet you at your convenience.
February
Council of Governors meeting—
Thursday 9 February
The event is made possible by funding
from our Foundation Trust Council of
Governors.
The Council of Governors meets regularly
throughout the year. Meetings are open to
the public and Foundation Trust members
are welcome to attend—the meetings give
you an opportunity to hear about current
topics and plans.
This year’s Open Day will be held from
11am–3pm on Saturday 12 May—see
www.chelwest.nhs.uk for more information
nearer the time.
The next meeting of the Council of
Governors is at 4pm on Thursday 9
February in the Boardroom on the Lower
Ground Floor of Chelsea and Westminster
Hospital, 369 Fulham Road, SW10 9NH.
Open Day—Saturday 12 May
Maddy Than
T: 0870 707 1567
E: [email protected]
Meetings and events for Foundation Trust members
lections were held in November in
three constituencies of the Council
of Governors:
Congratulations to the successful
candidates—Anna Hodson-Pressinger
who was elected as a Patient Governor,
Sandra Smith-Gordon who was re-elected
as a Public Governor for Kensington &
Chelsea Area 2, and Maddy Than who was
elected as a Staff Governor in the Support,
Administrative and Clerical constituency.
email [email protected] or
phone 020 3315 6828 to book your place.
Please specify which focus group you
would like to attend (Tuesday 21 or
Thursday 23 February) when booking.
Our Open Day is a popular annual event
when we open up our doors to the local
community to give everyone an opportunity
to find out more about their local hospital—
it includes behind the scenes tours, free
health checks, live music and much more.
Annual Members’ Meeting—
Thursday 13 September
The Annual Members’ Meeting is your
chance to hear about the last 12 months
at Chelsea and Westminster and our
future plans. It includes presentations by
the Chairman, Chief Executive, Director of
Finance and a Foundation Trust Governor.
This year’s meeting will be at 5:30pm
on Thursday 13 September in the
Restaurant on the Lower Ground Floor of
Chelsea and Westminster Hospital, 369
Fulham Road, SW10 9NH.
• Saturday 4 February, 11am–12 noon—
Cass J Cass-Horne (Patient Governor)
• Saturday 11 February, 1–2pm—Cass J
Cass-Horne (Patient Governor)
• Tuesday 14 February, 1–3pm—Melvyn
Jeremiah (Public Governor)
• Thursday 16 February, 12 noon–1pm—
Susan Maxwell (Patient Governor)
• Saturday 18 February, 11am–12 noon—
Cass J Cass-Horne (Patient Governor)
• Saturday 25 February, 1–2pm—Cass J
Cass-Horne (Patient Governor)
March
• Tuesday 13 March, 1–3pm—Melvyn
Jeremiah (Public Governor)
• Thursday 15 March, 12 noon–1pm—
Susan Maxwell (Patient Governor)
page 6
trustnews
Focus on...
January/February 2012
Bowel cancer
T
he first national campaign aimed
at raising awareness of bowel
cancer will start on 30 January,
following a successful pilot that was
run in the East and South West of
England.
indicate bowel cancer such as looser poo,
or blood in their poo for three weeks.
Colorectal Cancer Clinical Nurse Specialist
Jo Turner said one of the most important
things for people to remember was that
even if they do have any of the symptoms
associated with bowel cancer, it doesn’t
always mean they have the disease.
Jo said: “More often than not, people who
have worrying symptoms and are referred
to us by their GP for further tests do not
have bowel cancer.
The aim of the campaign is to raise
public awareness of the symptoms of
bowel cancer and to encourage those
with persistent symptoms to go to their
doctor. If caught early, bowel cancer is
more treatable than if it is diagnosed in
the later stages of the disease.
“The symptoms people need to look out for
are quite common and can be a sign of a
range of other health conditions.
“The best thing to do if you’re worried is
to make an appointment with your GP
straightaway and talk to them about your
symptoms. If necessary your GP will be
able to refer you for further tests to rule
out bowel cancer.
Clinical Cancer Services Manager and
Macmillan Lead Nurse Catherine Gillespie
said: “By catching the cancer earlier it
should be more treatable.
“ Thi s c amp aig n i s p ar t of a
programme aimed at improving
bowel cancer survival rates in the
UK and earlier diagnosis is a key
component of this.
“More than 90% of people
diagnosed with bowel cancer at
the early stage survive for at least
five years, compared with only
6.6% of those diagnosed at the
late stage.
“10,000 lives, across all cancers,
could be saved each year if
England matched the best
cancer survival rates in Europe.
“It is hoped that the
campaign will
raise awareness
of the potential
symptoms and
encourage people
to see their GP early.
Bowel cancer can
easily be prevented
from developing
when testing is
carried out early.”
Dr Cathy Burt
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“It is likely that other similar campaigns will
follow and there is a pilot taking place at
the moment aimed at the earlier diagnosis
of lung cancer.”
The campaign will use all types of media,
including television advertisements during
the day and in the evening.
The messages will be straightforward and
will focus on helping people to recognise
if they have health problems that could
Meet the bowel
cancer team
Mel Jerome (Stoma CNS), Mandy Gunning (Stoma CNS), Dr Nas Khan (Consultant
Radiologist), Jo Turner (Colorectal Cancer CNS), Mr Tushar Agarwal (Consultant
Colorectal Surgeon), Mel Seymour (GI Cancers CNS), Professor Allen-Mersh (Professor
of Gastrointestinal Surgery and Lead Consultant Surgeon for Colorectal Cancer), Leila
Sancis (GI MDT Co-ordinator) and Dr Marcus Harbord (Consultant Gastroenterologist)
A
t Chelsea and Westminster Hospital,
the investigation, diagnosis and
management of bowel cancer is carried
out by a multi-disciplinary team of
specialists.
This team of gastroenterologist s,
surgeons, radiologists, nurses and
support staff plan each step of the
patient’s journey from referral to
diagnosis, onto treatment as necessary
and personalised follow-up care.
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Colorectal Cancer Clinical Nurse Specialist
Jo Turner said: “We meet weekly to
discuss and plan each patient’s care and
work closely with colleagues at The Royal
Marsden Hospital NHS Foundation Trust if
it becomes necessary to refer the patient
on for further treatment.
“We aim to consistently deliver high quality
care that is in line with the national
standards for the care of patients with
suspected or diagnosed bowel cancer
and undergo annual assessment of these
standards.
“Last year we achieved more than 90%
compliance with the standards.
“We also work hard to find ways of
improving the service and care we provide
for our patients.
“We take part in the annual national bowel
cancer audit and ask for feedback from
our patients about their experience so
that we can learn where we can make
improvements in the service.”
Bowel cancer—what you need to know
What are the signs and
symptoms of bowel cancer?
What are the causes and
risks of bowel cancer?
bowel, or ulcerative colitis, or who have
had previous polyps removed, may also
be at an increased risk.
The symptoms of bowel cancer can include
the following:
Although the exact cause of bowel cancer
is unknown, there are certain factors that
may increase your risk:
Bowel cancer screening
• Bleeding from your bottom and/or blood
in your poo
• A change in bowel habit lasting for three
weeks or more, especially to looser or
runny poo
• Unexplained weight loss
• Extreme tiredness for no obvious reason
• A pain or lump in your tummy
People who are diagnosed with bowel
cancer might experience one, some, or
all of the above symptoms, or they may
have no symptoms at all.
It’s important to remember that most
symptoms will not be bowel cancer, but
if you are worried then you should be
screened.
Gender and age: Bowel cancer affects
both men and women. In the UK, around
95% of cases occur in people over the
age of 50.
Family history: People with a first degree
relative (such as mother, father, brother,
sister, child) under 45, or with two or more
first degree relatives with bowel cancer
may be considered for further testing.
Diet and lifestyle: An inactive lifestyle
and a poor diet that is low in fresh fruit and
vegetables may increase the risk of bowel
cancer. A high intake of red and processed
meat, smoking and excess alcohol may
increase the risk.
Other conditions: People with diabetes,
a history of Crohn’s disease in the large
Regular bowel cancer screening has been
shown to reduce deaths from bowel cancer
by 16%.
Some people with bowel cancer may
have the disease, or may be at risk of it
developing, before any symptoms appear.
The screening programme is designed to
find those people and treat them more
effectively.
The test is not compulsory but we do
strongly advise that everyone who is invited
takes part. The earlier bowel cancer is
detected, the easier it is to treat.
Who is eligible for screening?
If you are aged 60–69 and living in England,
Wales and parts of Northern Ireland, or
50–74 and living in Scotland, and you are
registered with a GP, you are eligible for
bowel cancer screening. In some areas in
England, screening includes people up to
75 years old.
If you are eligible, you will receive a letter,
a leaflet explaining the test, and a home
testing kit in the post. People over the age
of 70, regardless of where they live, can
request a kit by calling 0800 707 6060.
Where can I go for support
or more information?
Bowel Cancer UK aims
to save lives by raising
awareness of bowel
cancer, campaigning
for best treatment and
care, and providing
practical support and advice.
If you have any concerns please call the
Bowel Cancer Information and Support
Service on freephone 0800 8 40 35 40
or visit the Bowel Cancer UK website
www.bowelcanceruk.org.uk.
January/February 2012
trustnews
page 7
Nell Gwynne Ward team passes assessment with flying colours
successful assessment is evidence of
all the work that has been done on Nell
Gwynne Ward in the past 18 months.
“The ward has undergone some major
changes following the development of an
action plan to improve areas.
“These include the overall patient experience,
the environment of the ward, and the
recruitment and retention of staff,” explains
Tristram.
Members of the Nell Gwynne Ward team
T
he multi-disciplinary team of staff on
Nell Gwynne Ward achieved a maximum
score of 100% in a visit by external
assessors to monitor the performance of
our stroke service.
They assessed discharge planning,
therapist assessment, efficient transfer
of patients to Chelsea and Westminster
from our local Hyper Acute Stroke Unit,
and many other aspects of care against
a total of 19 stroke unit standards set by
the stroke strategy for London.
If the Trust had failed to meet the
standards, the potential financial impact
could have been serious because we would
no longer have been paid the agreed tariff
for care.
Tristram Mills, Divisional Matron for
Medicine and Surgery, says that the
“For example, we have developed our own
audit of different aspects of patients’
experience on the ward, there is a new
gym, patient chairs in line with guidelines
on pressure ulcer care, and the ward has
been redecorated with new flooring.
“Specially adapted bathrooms will help
to meet the needs of patients who have
decreased mobility after suffering a stroke.”
Tr i s t r am i s ke e n t o s t r e s s t h a t
improvements on Nell Gwynne Ward
have been a real team effort, reflecting
the fact that patients are cared for by a
multi-disciplinary group of staff.
He says: “Dr Michael Pelly has been fully
involved in all the changes and he has had
a strong influence as a senior consultant,
our stroke co-ordinator Heesook Lee is a
key member of the team, and our senior
staff nurses Everlee Talactac, Linda Ezeh,
Georgina Clark and Maureen Govere have
taken the lead on staff training.”
Both patient and staff experience have
been addressed because, as Tris explains,
“it is important to look after our staff as well
as our patients”.
Important information for
staff who suspect that a
patient has had a stroke
Stroke Co-ordinator Heesook Lee says:
“All patients who develop stroke symptoms
while in hospital should be reviewed by
our stroke team as soon as possible with
a view to these patients being transferred
to Nell Gwynne Ward.
“If any member of staff suspects that
a patient has had a stroke, it is very
important that they contact us as soon
as possible on bleep 0385.”
Children’s services prove popular with children and parents
C
hildren who have been cared for at
Chelsea and Westminster and their
parents are, in the vast majority of cases,
happy with their treatment—according to
the results of two independent surveys of
children who have been cared for as either
inpatients or outpatients.
The Picker Institute sent questionnaires
to parents of young children aged 0–7
and young patients aged 8–17 who had
either an inpatient stay in the hospital or
an outpatient appointment in May and
June 2011:
Inpatient survey
• 93% of parents of children aged 0–7
rated their care ‘Excellent’, ‘Very good’
or ‘Good’
• 89% of young patients aged 8–17 rated
their care ‘Excellent’, ‘Very good’ or
‘Good’
Outpatient survey
• 96% of parents of children aged 0–7
rated their care ‘Excellent’, ‘Very good’
or ‘Good’
• 97% of young patients aged 8–17 rated
their care ‘Excellent’, ‘Very good’ or
‘Good’
As one of London’s largest providers
of children’s services, we treat 75,000
children a year on inpatient wards, in
outpatient clinics and in our dedicated
children’s A&E.
The results of these independent surveys
demonstrate that our services are
overwhelmingly popular with both children
and families.
The current major redevelopment of
children’s services at Chelsea and
Westminster aims to build on this
Photo gallery
reputation by creating a child and family
friendly environment with world-class
facilities.
An area in which the Trust performed
particularly well in both the inpatient
and outpatient surveys was the quality
of communication by doctors to children
and parents.
The main areas for improvement were
facilities and environment, information and
consistent communication—these were
common areas in both the inpatient and
outpatient surveys—as well as discharge
planning in the inpatient survey and patient
flow/waiting times in the outpatient survey.
Lyn Ronnie, Directorate Nurse for
Children’s, Young People’s & Neonatal
Services says: “The information from the
inpatient survey will inform the physical
design and model of service provision
for the new children’s wards and we are
confident that this will address some of
the issues raised by children and families
who completed the survey.
“In relation to the outpatient survey,
significant changes have been introduced
in recent months to tackle the problems
of patient flow and waiting times for
outpatients.
“These include a staff development
programme for healthcare assistants
and reception staff, as well as a new
pager system for patients waiting for an
appointment.”
Results of the survey will be reviewed with
the Patient Experience Steering Group
to agree how to prioritise both corporate
objectives and the clinical division’s
responsibility for making improvements
in response to the survey.
Nurses host Christmas party for heart patients
The hospital's cardiology nurse specialists hosted
a Christmas tea party for members of the Chelsea
and Westminster Cardiac Patient Support Group.
The event at Sir Oswald Stoll Foundation Hall next to Fulham
Broadway Station, which was organised by Heart Failure
Nurse Specialist Pam Copeland, featured music by Jim's Jazz
Band-Jim is a member of the Cardiac Patient Support Group.
Trust receives special award from Dr Foster
(l-r) Dr Mike Anderson (Medical Director), Prof Sir Christopher Edwards
(Chairman), Heather Lawrence (Chief Executive), Tim Baker (Chief Executive,
Dr Foster International) and Ms Zoe Penn (Divisional Medical Director)
Doctors organise Christmas party
for Endoscopy Unit staff
There was lots of excitement at the Garrick
Club in central London just before Christmas,
when staff from the Endoscopy Unit held
their Christmas party, arranged by the
Gastroenterology/Hepatology consultants.
Chief Executive of Dr Foster International, Tim Baker, visited Chelsea and Westminster
Hospital in January to present a special award following our strong performance
in the latest Dr Foster Hospital Guide, an annual independent healthcare survey.
Chelsea and Westminster was the only hospital in England with low
mortality rates across all four mortality indicators included in the
Dr Foster Hospital Guide which was published in November.
page 8
trustnews
January/February 2012
Christmas 2011
Friends Christmas Fair (7 Dec)
Members of the Friends of the Chelsea &
Westminster Hospital at their Christmas Fair
Westminster Cathedral School
Choir carols (15 Dec)
The Westminster Cathedral School Choir performed a recital of
classic Christmas carols in the Main Atrium of the hospital
Best Decorated Ward competition (15 Dec)
Staff from the X-ray Department, 1st prize winners
of the Best Decorated Ward competition
Father Christmas rounds (20 Dec)
HATS Group (Patient Transport) sent
Father Christmas and a reindeer round to
wards to bring some cheer to patients
Christmas entertainer (15 Dec)
An entertainer makes balloon animals
in Children's Outpatients
Best Decorated Ward
competition (15 Dec)
Staff from David Erskine Ward,
2nd prize winners of the Best
Decorated Ward competition
Friends Christmas Cheer Awards (15 Dec)
35 members of staff and two teams received
awards in recognition of their contribution
to the life of the hospital and patient care
out of a record 555 nominations
Best Decorated Ward
competition (15 Dec)
Staff from the Sexual Health Call
Centre, 3rd prize winners of the
Best Decorated Ward competition
Chelsea FC visit (19 Dec)
Didier Drogba with two young fans
Christingle Service (21 Dec)
Students and staff at the Christingle Service,
which was organised by Chelsea Community
Hospital School, sang Christmas carols and
listened to poems written by students
January/February 2012
Spotlight on...
trustnews
page 9
Pharmacy
O
ur Governors asked us to
include a feature about our
pharmacists in a future edition
of Trust News to raise public
awareness of their work.
Martin Lewis, a Public Governor for
City of Westminster Area 1, said:
“I am keen to raise the profile of
pharmacists. They are sometimes
a forgotten group because people
see them just as dispensers of
medicines but their role is much
bigger.”
And so for this month’s Trust News
we asked two pharmacists to explain
what their job really involves.
See www.chelwest.nhs.uk/pharmacy
to find out more about Pharmacy
including innovations to improve
patient safety.
Sonali Sonecha and Jo Crook
Sonali Sonecha
Lead Directorate Pharmacist
HIV and Sexual Health & Dermatology
Who are you?
I have specialised in HIV for the last 12
years and worked as the Lead Directorate
Pharmacist at Chelsea and Westminster for
nearly four years. The HIV unit at Chelsea
and Westminster is the largest in Western
Europe with more than 6,500 patients in
three centres and I am responsible for
the strategic development and delivery
of pharmacy services to the directorate
and our specialist research unit as well
as managing the specialist pharmacy
team. Our team also supports the Trust’s
Medicines Information department which is
a national referral centre for HIV enquiries.
I have a national role as a member of the
expert advisory panel to the HIV Pharmacy
Association steering committee and was
previously on the writing committee for the
British HIV Association guidelines for the
management of pregnant women with HIV.
What do you do in
a typical week?
My frontline clinical duties involve
co-ordinating the specialist pharmacy
team who clinically screen and dispense
prescriptions for all HIV outpatient clinics
including management of the home
delivery service to 2,800 patients. We
also provide a pharmacy service to the
HIV ward and dermatology inpatients and
day case patients.
The number of HIV patients being treated at
Chelsea and Westminster is increasing by
7–10% each year and we have to manage
this within our allocated resources. I work
closely with clinical and management leads
in the Trust and across London to develop
and implement cost-effective prescribing
policies. The Trust spends £40 million a
year on HIV drugs which involves a number
of high level meetings each month at a
local and regional level and time to analyse,
prepare reports and recommendations.
Managing a team of 15 staff means that I
spend a lot of time providing support and
training so that our team provides the best
possible care to patients.
The Pharmacy Clinical Trials Manager
and I oversee the pharmacy aspects of
St Stephen’s AIDS Trust, a charity based
at Chelsea and Westminster which runs
up to 25 clinical trials at any one time into
the treatment of HIV and those infections
and malignancies associated with AIDS.
There are stringent requirements regarding
the conduct of clinical trials that involve
investigational medicinal products and
it is my role to ensure these are adhered
to, that our local protocols are in line with
these requirements, and that best practice
is followed by my team in the dispensing of
clinical trial prescriptions and handling of
investigational medical products.
How important is team
working in your area?
It is essential! I love working with my
specialist pharmacy team and also with
the HIV & Sexual Health directorate which
is dynamic and innovative. I am constantly
learning from my colleagues who are at the
forefront of developments in their chosen
fields which makes for an exciting and
challenging environment. The close links
we have developed in the team mean that
patients benefit from a cohesive, patientfocused and multi-disciplinary service.
What changes have you
have made recently to
improve the patient
experience?
I have recently been involved in a major
expansion of the home deliver y of
medicines service. This is a Londonwide
initiative for HIV patients who are
established on their treatment through
which we deliver drugs direct to patients
(to their home) so they don’t have to come
into hospital to collect their medicines.
Feedback from patients both anecdotally
and from surveys has shown this to be a
valued service.
Jo Crook
Highly Specialist Pharmacist
Women and Children’s Services
Who are you?
I have worked in the paediatric specialty for
seven years. Having previously worked at
the Evelina Children’s Hospital and Great
Ormond Street Hospital, I have been a
Highly Specialist Pharmacist for women
and children’s services at Chelsea and
Westminster for two years.
I am also the co-chair of the London
Neonatal and Paediatric Pharmacists
Group which involves organising meetings
of pharmacists across London to discuss
common issues within the specialty and
share best practice.
Children are more vulnerable to the
adverse effects of medication errors
because their bodies are smaller and their
organs are less developed.
Alongside the paediatric pharmacy clinical
team, I provide advice to ensure the safe
provision of medicines to children at
Chelsea and Westminster.
What do you do in
a typical week?
I am responsible for ensuring a high quality
specialist clinical pharmacy service to our
women and children’s services so I am
involved in consultant ward rounds and
multi-disciplinary team meetings to offer
advice at the point of prescribing.
I get to know some of our children and their
families very well. I explain to their parents
and carers about medicines and how best
to get the children to take them.
This requires a knowledge of which
medicines can be mixed with food or
liquids so that the child will find them more
palatable.
Many medicines for children are used
outside their product licence, and therefore
do not have suitable patient information.
I am developing child friendly patient
information leaflets so parents, carers
and children know how to use them safely.
Research is key to ensuring the future safe
use of medicines for children.
The clinical pharmacy team helped to set
up and dispense a trial looking at the effect
of different intravenous nutrition regimes
on babies in the neonatal unit.
How important is team
working in your area?
It is extremely important for the specialist
clinical pharmacist to be part of the multidisciplinary team.
For example, I work with the Paediatric
High Dependency Unit team looking after
more complex surgical cases and children
who need a higher level of care.
These children are often on multiple
intravenous medicines and intravenous
nutrition.
I advise on choice of medicine, fluid
management, age appropriate dosage
and compatibility of different medicines
when co-administered.
What changes have you
have made recently to
improve the patient
experience?
As part of the development of our new
children’s hospital, I am working with other
staff to redesign and assess the best way
to provide pharmacy services to children.
An example of this involves streamlining
the pathway and discharge process for
complex surgical patients so children are
admitted and discharged safely and in an
efficient and timely manner.
page 10
trustnews
January/February 2012
Directors’ Den update—staff
respond to call for ideas
to improve patient care
Find out how we’re really
doing—new Transparency
website launched
reality because the winning applicants
will win funding to implement them with
support from members of the Directors’
Den panel.
Sir Geoff Mulcahy
T
hank you to all staff who have come
up with innovative ideas to improve
the experience of patients at Chelsea
and Westminster and deliver cost
savings by submitting applications to
our Directors’ Den.
Staf f submitted a total of 48
applications. Shortlisted applicants
will be invited to present their ideas
on 8 March to the Directors’ Den panel
including Chief E xecutive Heather
Lawrence, Non-Executive Director Sir
Geoff Mulcahy who has a track record of
success in private sector business, and
Health Service Journal Editor Alastair
McLellan.
W
e have launched a new Transparency
sec tion on our web si te wi th
information for patients and the public
about everything from infection and
mortality rates to waiting times in A&E.
Chief Executive Heather Lawrence said:
“I believe this is the right thing to do for
two reasons. Firstly, patients can only
exercise choice if they have access to the
information they need to inform that choice
and secondly, transparency will increase
public trust in the NHS.”
It has been developed in partnership
with Foundation Trust Governors who
are elected representatives of patients,
members of the public and staff.
This is a new initiative—based on the hit
TV show Dragons’ Den—which gives staff
theopportunity to see their ideas become
• See www.chelwest.nhs.uk/transparency
for more information
Our doctors in the news
Patient pays tribute to
‘fantastic’ surgeon
Clinical Director chairs
Royal College working
party on alcohol and sex
D
r Simon Barton, Clinical Director of HIV
& Sexual Health Services at Chelsea
and Westminster, chaired a working party
of the Royal College of Physicians which
has published a report on the link between
alcohol abuse and sexually transmitted
infections.
Locum Consultant Surgeon Jonathan Collier
W
hen fitne s s instructor Nancy
Sundelson tripped and fell in her
garden, she suffered horrific injuries
including 20 fractures in her face.
Speaking to The Sun, she told the
incredible story of how Jonathan Collier, a
Locum Consultant in craniomaxillofacial
surgery at Chelsea and Westminster,
helped piece her face back together
again.
Nancy, 50, said: “I couldn’t be more
grateful to my surgeon, Mr Collier, who
did a fantastic job. I look the same, if not
better, than I used to and I feel years
younger. Mr Collier kept his word to give
me my face back and I will never forget
what he has done for me.”
Jonathan Collier told The Sun: “I am glad
that Nancy is happy with the results of
her surgery.”
recognised for some time, yet the services
available do not reflect this.
“Failing to discuss alcohol consumption with
a patient accessing sexual health services
is a missed opportunity.
“There is a real opportunity for sexual
health services to support people both in
identifying their behavioural risks and in
empowering them to take action.”
The report highlights clear evidence linking
alcohol consumption to poor sexual health—
particularly among young people—including
the fact that people who drink heavily are
more likely to have unprotected sex with
multiple partners.
• A copy of the report Alcohol and
sex: a cock tail for poor sexual
health is available on the Royal
College of Physicians website at
www.rcplondon.ac.uk
Dr Barton said: “The links between alcohol
use and poor sexual health have been
Symposium to address
the future of
obesity treatment
Registration Form
London 2012
The Future of
Obesity Treatment
The Chelsea and
International Symposium
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London 2012
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SICOB
helsea and Westminster surgeons
Naresh Joshi and Andy Williams were
named in The Times ‘Britain’s Top 50
Surgeons’ published in December.
Mr Joshi, who is a Consultant
Ophthalmologist, was inter viewed
and photographed with Chelsea and
Westminster Hospital patient Katie Piper—
he was part of the team who treated her
following a horrific acid attack.
Although Katie lost the sight in one eye,
her sight in the other eye is good enough
that she is able to drive.
Mr Williams, who is one of the best
known sports surgeons in the UK, was
interviewed and photographed with former
England rugby captain Lawrence Dallaglio
whose career he saved when he operated
on the anterior cruciate ligament in his
right knee.
Symposium
The Royal College
SICOB members
after 23/12/11
£ 90
Surgeon Gianluc a Bonanomi and
Consultant Gastroenterologist Dr Bobby
Prasad are Co-Directors—together with
Dr Carel le Roux, Reader in Metabolic
Medicine at Imperial College London—of
The Future of Obesity Treatment.
This one-day event at the Royal College of
Physicians in London aims to review the
current status of obesity treatment and
Organis ing Secretar
iat:
Postgraduate Medical
e-mail: r.wood@c
helwest.nhs.uk
http://www.chelwe
st.nhs.uk
to discuss how
best to address
the challenges
in the future. It
ha s at t r ac te d
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e-mail: r.wood@c
8248
helwest.nhs.uk
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uk
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ter Hospital
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Tel: +44 20 331
58310
Fax: +44 20 8746
8248
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lwest.nhs.
besity is set to become one of the most
important healthcare issues of the
next few decades and two doctors from
Chelsea and Westminster have helped to
organise a major international symposium
on the subject in February.
2012
of Physicians
London, United Kingd
om
£ 120
CPD: Applied for
£ 80
http://www.rcplondon
.ac.uk
£ 100
2012
by 23/12/11
11 St Andrews
Place
Regent’s Park
London NW1 4LE
United Kingdom
£ 140
£ 100
Friday 3rd February
after 23/12/11
Seligman Theatre
Royal College of
Physicians
£ 90
Transportation
sity Treatment
Friday 3rd February
London 2012
O
£ 120
RSM, BOMSS, IFSO,
The Future of Obesity
C
by 23/12/11
Consultant/GP
Trainee/Allied Health
Professional
Method of Paymen
London
A Multid iscipli
nary State of the
Art Updat e
IFSO
Registration Fees
Surgeons named in
The Times Top 50 list
al International
with Imperial College
The Future of Obe
Country
RSM
e-mail
Any special needs
or diet
Hotel Lodging and
Westminster Hospit
In collaboration
Job Title
Sympos ium Directo
rs
Gianluca Bonanom
i, MD, FRCS
Carel le Roux, PhD,
MRCP
Bobby Prasad, FRCPI
Interna tional
Guest Faculty
Nicolas Christou
(McGill Universit
y, Canada)
Philip R. Schauer
(Cleveland Clinic,
USA)
Christopher Thompso
n (Harvard Medical
School, USA)
Chelsea and Westminster is a centre of
excellence for weight loss surgery and is
a ‘preferred provider’ for patients living
in London, the South East and East
of England, which means that we have
been identified by an independent group
of experts as one of the best hospitals to
carry out this specialist surgery.
January/February 2012
Employee/Team of the Month
Sponsored and funded by Chelsea and Westminster Health Charity
November
Gammage
with Mark rine
m
a
e
T
g
e
ein
The Wellb R—centre) and Kath
fH
)
o
ft
r
le
to
c
r—
e
to
ir
c
e
(D
rity Arts Dir
Mellor (Cha
Antonia
Sh
(Director epherd with Lorra
of Financ
ine Bewe
e—
s
Mellor (Ch
arity Arts left) and Katherin
e
Director—
right)
Congratulations
also to the Wellbeing Team
who were the winners of November’s Team of
the Month in recognition of the contribution
of other staff who organised events as part
of the Wellbeing Days—this included staff in
Nutrition & Dietetics, Occupational Health
and others.
“I am proud to have led Chelsea and
Westminster over the last 12 years and
I am confident that the Trust will enjoy
continued success under new leadership
which will be able to build on the strong
foundations provided by the hard work
of all staff.”
In the short-term Heather will divide her
time between her role as Chief Executive
at Chelsea and Westminster and a new
challenge, following her appointment by
NHS London to head up a new unit focused
on improving the productivity of NHS trusts
in the capital and supporting them to
achieve Foundation Trust status.
Trust Chairman, Professor Sir Christopher
Edwards said: “I would like to thank
Heather for everything she has done to
make Chelsea and Westminster a real
success story.”
“Chelsea and Westminster consistently
ranks as one of the best providers of
high quality clinical care nationally while
our financial stability has enabled us to
become a Foundation Trust and invest in
significant improvements to patient care.
Isa Allie
Isa was a much-loved member of the
team on David Erskine Ward, however
she was known by many staff as
she worked in many areas of the
hospital since starting at Chelsea and
Westminster Hospital in 2001.
Sister Lesley-Anne Marke said: “All
the staff on David Erskine Ward have
happy memories of Isa and these we
will hold dear in our hearts.
“She was a warm, loving, generous
and compassionate nurse and friend.
“We will all miss her very much.”
hief E xecutive
Heather Lawrence
has announced that she
will be leaving Chelsea
and Westminster this
summer after 12 years
at the helm.
Heather said: “I feel very privileged to have
been able to work with so many talented
and dedicated staff who have helped make
us one of the best performing and highly
regarded NHS trusts in the country. This
has been a real team effort by staff at all
levels of seniority.
In memoriam
t was with great sadness that we
announced the death of Senior Staff
Nurse Isata (Isa) Allie in December.
Chief Executive and deputy
set for new challenges
C
page 11
I
Congratulations to Antonia Shepherd (HR
Business Partner) who was the winner of
November’s Employee of the Month.
She was nominated for all the hard work
that she put into leading the organisation of
November’s Wellbeing Days for staff which
included mini health MOT sessions and a
staff photography competition.
trustnews
Amanda Pritchard, the Trust’s Deputy
Chief Executive, is also moving on to a
new challenge following
her appointment to the
role of Chief Operating
Officer at Guy’s and St
Thomas’ NHS Foundation
Trust.
Heather Lawrence said:
“ We are sorr y to see
Amanda go but I would like to congratulate
her on this appointment and to say thank
you for her considerable contribution to
Chelsea and Westminster as Deputy Chief
Executive since September 2006.”
Quality Awards winners
C
ongratulations to the winners of the
latest round of the Trust’s Council of
Governors Quality Awards.
Phlebotomy Department
The awards recognise the contributions
that staff make to improving the quality
of patient care and the patient experience.
They are sponsored by our Foundation Trust
Council of Governors—elected by patients,
members of the public and staff.
Beryl De Souza, Aanchal Jain and
Shivali Patel (Plastic Surgery)
The Phlebotomy team has reduced patient
waiting times for diagnostic blood tests
from more than two hours in 2009 to less
than 15 minutes.
Musculoskeletal
Physiotherapy team
Ms Beryl De Souza, Ms Aanchal Jain and
Ms Shivali Patel were recognised for their
project to address the risk to patients of
venous thromboembolism (VTE).
The project used a variety of strategies to
increase the percentage of Plastic Surgery
patients being given a VTE risk assessment
from 14% to 97%.
These staff were recognised for their work
in carrying out a patient survey, the results
of which enabled them to positively improve
patient care based on patient need by
making their service more efficient and
effective.
OBE for inspirational Head Teacher
J
anet te Steel, Head
Teacher of the Chelsea
C ommuni t y H o spi t al
School, was awarded an
OBE for her outstanding
services to education in
the New Year Honours list.
Janette was appointed Head Teacher 23
years ago and was tasked with opening
a hospital school within the Westminster
Children’s Hospital—one of the five
hospitals which merged to form Chelsea
and Westminster Hospital as it is today.
The Westminster Children’s Hospital School
(as it was known then) was born—the school
also included a new inpatient psychiatric
unit which had 10 children and their families.
Janette said: “How privileged I was to
have the opportunity to do something I so
passionately believed in—that every child
had their ‘Rights to Education’ preserved
whilst in hospital for medical or mental
health conditions.
“Communication technology was always the
answer to the issues of hospital education
and through support from the Company of
Information Technologists and Imperial
College—as well as our specialist ICT guru—
we have been able to provide a computer
and webcam for all children by their beds.
“Imagine a child in isolation for weeks,
unable to be in contact with their families,
home school or the hospital school—video
conferencing has changed their lives
radically.
“For our older students their links through
technology to their colleges and universities
is a lifeline to them achieving their goals. It
seems extraordinary that when we opened
we had only two standalone computers.”
Under Janette’s inspiring leadership
the award-winning Chelsea Community
Hospital School (CCHS) helps hundreds
of children of all ages continue their
education, learning and development in
spite of their medical condition.
The school is open 50 weeks of the year and
offers an enriched curriculum with an artist,
poet, storyteller and musicians in residence
as well as an art therapist, drama therapist,
learning mentors and careers advisor.
As well as looking after the needs of its
own students, CCHS also provides advice
and assistance to teachers and others
who work with children, to support those
with medical and mental health problems
in mainstream schools.
They recently launched the ‘Well at School’
website—www.wellatschool.org—which
includes well-researched information, such
as websites, videos, and practical help and
resources free to all.
Janette credited a “wonderful” team of
people who have supported the school
since it opened including the Friends of
CCHS, the school’s Governing Body, Senior
Management Team and staff.
She continued: “So many talented people
who have wonderful ideas and carry out
creative projects, the school’s website,
the Well at School project, the youth club,
holiday programme, careers support, art, ICT
and experiments in science. These are all
the parts of a greater whole that goes into
an OBE, which I hope you will all celebrate
with me, as it is an accolade not for me but
for all at CCHS and for hospital education.”
page 12
trustnews
January/February 2012
‘Who do you think WE are?’
Developing our values—voting form
A
fter consultation with our
C o un c i l o f G o v e r n o r s —
including elected representatives
of patients, members of the
public and staff—and our Board
of Directors, we have drawn up a
shortlist of 12 possible values for
Chelsea and Westminster.
they are cared for at Chelsea and
Westminster and how staff can
work together to provide the best
possible patient experience.
Our values will define what patients
should expect from staff when
You can also complete the form at
www.chelwest.nhs.uk/values.
Expert
Proud
Transparent
Innovative
Patient-focused
Compassionate
Are there any other words that you would choose (please specify)?
Your name
• Staff only—send to Carol Dale, Learning & Development
Manager, Harbour Yard
• Patient/public Foundation Trust members and others—
send to Matt Akid, Communications Department, Chelsea
and Westminster Hospital, SW10 9NH
Coming soon: New
staff awards
T
The Chelsea and Westminster Star Awards
will complement existing staff recognition
schemes including the Christmas Cheer
Awards, Council of Governors Quality
Awards, and Employee and Team of the
Month awards.
The awards aim to reward and recognise
the efforts of frontline and behind-thescenes staff alike with categories for
healthcare professionals from doctors
and nurses to volunteers and support
workers—and both clinical and non-clinical
staff will be recognised.
I
n the week beginning Monday 30 January,
two additional new children’s operating
theatres are due to open together with
an extended Paediatric High Dependency
Unit, day surgery, and expanded surgical
recovery area.
This is the second phase of the Netherton
Grove Extension. The first phase opened
last September with two children’s
operating theatres, surgical admissions
and pre-assessment area.
Simon Eccles, Clinical Director for Children’s,
Neonatal and Young People’s Services,
says: “The opening of these new facilities
is a hugely significant landmark in our
development of the new Chelsea Children’s
Hospital at Chelsea and Westminster.
Other facilities such as Children’s A&E, the
Neonatal Intensive Care Unit, therapies
and child development services are also
located at Chelsea and Westminster.
Please cut out and return this form by Friday 2 March:
These brand new annual staff awards—
made possible by a grant from Chelsea
and Westminster Health Charity—will
culminate in a three-course meal and
awards ceremony at Chelsea Football Club
in the evening of Monday 14 May. All staff
shortlisted in each category will be invited.
The Netherton Grove Extension
“Over the next 18 months an integrated
paediatric service will be created on the
1st Floor of the hospital including upgraded
children’s inpatient wards and outpatients
department.”
Member of staff
Patient
Member of the public
Other (please specify):
he search will soon be on for the
outstanding individuals and teams who
make the greatest difference to our patients
and hospital as we launch the inaugural
Chelsea and Westminster Star Awards.
from page 1
Now we want you to help choose
the final list of four values—as
voted for by you.
Please tick the 4 words that exemplify what Chelsea and
Westminster means to you:
Excellent
Kind
Safe
Respectful
Positive
Inclusive
New services open
• Look out for nomination forms for the
Chelsea and Westminster Star Awards
soon in Trust News, on our website
www.chelwest.nhs.uk and in the hospital
Mr Eccles explains: “Our aim is that by the
end of 2013 the 1st Floor will be home
to what amounts to a new children’s
hospital. In recognition of the scale of
the development we have renamed our
children’s services as Chelsea Children’s
Hospital. The name and logo were chosen
following a consultation exercise with
patients, parents and staff.”
Also as part of the second phase of the
Netherton Grove Extension, a new unit
for patients with HIV, oncological and
haematological conditions is due to open in
Puzzle Corner
December solution
the week beginning Monday 6 February. It
includes an inpatient ward with 19 beds, all
in single en-suite rooms, as well as daycare
and outpatient facilities.
Core NHS funding has been enhanced by
charitable contributions including a major
donation by HIV patient Ron Johnson,
through St Stephen’s AIDS Trust, for a
glass conservatory to provide a light, airy
inside space for patients and a donation
from Macmillan Cancer Support for an
information service to be provided with
the St Stephen’s Volunteers.
Jane Bruton, HIV Nurse Consultant, says:
“Chelsea and Westminster is the largest
HIV treatment centre in Europe and we see
patients from all over the country.
“Although advances in medication mean
that many patients can lead a relatively
normal life, there is still a need for inpatient
care especially among people who are
diagnosed late, those who have been
diagnosed with both HIV and cancer, or
who have more complications because
patients with HIV are living longer and
therefore suffer the diseases of old age.”
Catherine Gillespie, Clinical Cancer
Services Manager and Macmillan Lead
Nurse, adds: “We are a national referral
centre for HIV-related cancers which is why
providing HIV and cancer treatment in one
location in the hospital is good for patients.
“All chemotherapy and other anti-cancer
therapies for outpatients will now be
provided in one place and cancer patients,
both those coming to the hospital from
the local area and further afield, will have
improved access to specialist nursing
support.”
trustnews
Mum, Mom, Mam, Mammy, Mummy, Ma,
Mommy, Mother, Momma, Mama, Mamma
If you have a story idea or article for the
next edition of Trust News please contact
Renae McBride by Friday 10 February.
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