NSLIJHS

NSLIJHS
EVERYTHING YOU WANTED TO KNOW ABOUT
THE REMOTE ACCESS PORTAL (RAP)
Remote Access Portal (RAP)
By Nicole Hock
Table of Contents
What are the different Access methods? ..................................................................................................... 3
What Operating Systems will it work on?..................................................................................................... 3
What browsers will work? ............................................................................................................................ 3
What software is needed? ............................................................................................................................ 4
Windows Clients ....................................................................................................................................... 4
Macintosh Clients...................................................................................................................................... 4
Manual Additions: ......................................................................................................................................... 4
For Windows Vista and 7 .......................................................................................................................... 4
First Time Log In with Universal ID and Password ........................................................................................ 4
First Time Login with PIN and TOKEN CODE ................................................................................................. 5
Web Bookmarks ............................................................................................................................................ 6
*Configuring Remote SSO ............................................................................................................................. 7
Network Connect .......................................................................................................................................... 7
Created by Nicole Hock
Page 2
The Remote Access Portal (RAP) is designed to remotely utilize NSLIJHS applications while off campus.
While there is an “In-house” version on HealthPort that allows you to connect to many Citrix based
applications, this document is designed for those clients utilizing the RAP portal outside of the health
system on a non-NSLIJHS network (such as your home or your office.)The current link to the RAP portal
is: https://rap.northshorelij.com/
What are the different Access methods?
There are three different access methods:
1. Universal ID and Password- The Universal ID and Password is accessible to all NSLIJHS
employees
2. PIN and Token Code- You must submit a request for an RSA token to access the expanded
applications available.
3. Network Connect- You must a health system provided laptop and wish to work remotely as if in
the office connected to all applications by launching them from the desktop. You will also need
to request an RSA token as well as Network Connect access.
What Operating Systems will it work on?
The RAP portal will work on four operating systems at the time of this writing. Each operating system
has specific software that must be installed in order for full functionality of the site. If you work in a
physician’s office or have your own personal IT person, please ensure that you have the LOCAL
ADMINISTRATIVE PASSWORD in order for the software to install correctly. If the software is not
installed with administrative privileges, most applications will not work.
1.
2.
3.
4.
Windows XP
Windows 7
Windows Vista
MAC OSX
What browsers will work?
 Windows:
o Windows XP, Vista and 7 all require Internet Explorer 6.0 or better.
 Macintosh:
o MAC OSX requires Safari 2.0 or better.
Created by Nicole Hock
Page 3
What software is needed?
Software is required for full functionality of the applications and local administrative privileges are
required to install the software.
Windows Clients


Windows XP- Software is located on the RAP portal
Windows Vista and Windows 7 all require Citrix software
Version XenApp Plugin 11.0.150.
If you do not have this version, please contact us.
All newer versions of XenApp do experience
performance issues and version 11.0.150 has found to be the most stable.
Macintosh Clients

MAC OSX- requires Citrix for many applications. The compatible version MACICA_OSX can be
found here.
Citrix based applications will launch a window that appears as below.
Manual Additions:
For Windows Vista and 7
Add https://rap.northshorelij.com to the Trusted Sites
1.
2.
3.
4.
5.
6.
7.
In Internet Explorer go to
TOOLS
INTERNET OPTIONS
Go to the SECURITY tab and select TRUSTED SITES
Select SITES
Enter the address https://rap.northshorelij.com in the top field and then click ADD.
Pop-Up Blockers must be turned off.
First Time Log In with Universal ID and Password
All Employees can log into RAP with their NSLIJHS Universal ID and Password. You will be able to access:
 Healthport
 EMIL (Electronic medical Library)
 OWA (Outlook Web Access which is the web version of Outlook)
Created by Nicole Hock
Page 4
 Sunrise Training
First Time Login with PIN and TOKEN CODE
The first time you log in with your RSA token you will be prompted to create a PIN number. The pin
should be a total of 4-8 numbers which will be used in addition to the numbers displayed o the RSA
token to authenticate. Your PIN is your personal identification number and should not be shared.
Enter Your Universal ID and the numbers
displayed on your SecureID
Token.
Create your new PIN of 4-8 numbers and confirm
Next you will be brought back to the home screen if your PIN creation was successful. You MUST WAIT
for the next TOKEN CODE number to display on the RSA Secure ID. If you do not wait, your account will
lock.
Note: The PIN+TokenCode
should not be written with
the “+” sign.
Such as: 1234741852
Created by Nicole Hock
Page 5
Once you have successfully logged in, you will be brought to the WEB BOOKMARKS page.
Web Bookmarks
This screen shows the applications that you have permission to access through the Remote Access
Portal. To know that you have successfully connected on a Windows based operating system, you will
see an icon called the WSAM located next to your clock in your toolbar.
From the Web Bookmarks you can launch each application which will open in a separate browser.
NOTE: Printing through any application that launches a Citrix window is not permissible due to HIPAA
compliance. An example of a Citrix based application would be Sunrise Clinical Manager or Invision.
From the HOME button you can access your Web Bookmarks
Meetings are for those that require a Meeting password to attend. (This access is granted by
approvals. A request will need to be submitted.)
Where NETWORK CONNECT and WINDOWS SECURE APPLICATION MANAGER (WSAM) can be
launched.
Here you can customize your Web Bookmarks page, uninstall the software required for the
Remote Access Portal functionality (Network Connect and WSAM) and use the Advanced features.
The Advanced features are used to:



Clear the Cookies created during a session in Internet Explorer
Delete saved passwords stored with RAP
Configure Remote SSO*
Created by Nicole Hock
Page 6
*Configuring Remote SSO
Should you change your Universal ID’s password while in the office, when launching RAP remotely you
will be prompted to authenticate with each application. This is because RAP remembers your last
password for you and it will need to be changed within the portal.
1.
2.
3.
4.
5.
6.
Go to PREFERENCES
Then ADVANCED
At the bottom of the screen select CONFIGURE REMOTE SSO
On the next screen select the CitrixProdSSO field and click CONFIGURE
Enter your NEW Universal ID PASSWORD that was changed
Click on SAVE CHANGES
7. Select the HOME button to return to your applications
Network Connect
For those employees that have a NSLIJHS provided laptop, Network Connect is another way to connect
remotely to the network through the RAP portal. Log in with your Universal ID and PIN+Tokencode.
Once connected, this allows you to work as if you are in the office with only one minor difference,
network drives will not automatically map. {To work around this, created a shortcut on your desktop to
the full path of the network drive that you wish to connect to remotely.}
1. After signing into RAP, select the CLIENT APPS button
2. Next to NETWORK CONNECT click on START
3. Next you will receive a message to terminate your WSAM connection. Answer YES
Created by Nicole Hock
Page 7
4. The Network Connect window will appear showing your connection. Click on HIDE.
5. A new gold padlock icon
will appear in your toolbar to show that you have successfully
connected.
6. To disconnect, right click on the Padlock and select SIGN OFF.
TIP: If you will be using primarily Network Connect, after the first successful login, create a shortcut on
your desktop which will allow you to authenticate with your Universal ID and PIN+Tokencode and
bypass the additional steps. To do this, go through Windows Explorer and browse to the path:
C:\Program Files\Juniper Networks\Network Connect 7.1.0.
There you can create a shortcut on your desktop by:
1. Right clicking the file dsNetworkConnect.exe
2. Select SEND TO
3. Select DESKTOP (create shortcut)
4. To end the session right click on the gold padlock icon
Created by Nicole Hock
and select SIGN OFF.
Page 8