BRAND STANDARDS
Transcription
BRAND STANDARDS
BRAND STANDARDS 1807 WONDERLAND ROAD N. LONDON, ON N6G 5C2 (519) 660-4154 (800) 887-4321 FAX: (519) 679-4793 REVISED JULY 2013 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Table of Contents Introduction 1-1 Overview 2-1 Tempur-Pedic® Brandmark Preferred Brandmark 3-1 Margins and Size Requirements Acceptable Brandmark Variations Usage Guidelines 3-2 4-1 Tempur-Pedic® Visual Elements Colour Palettes 5-1 Tempur-Pedic® Preferred Typeface 5-3 Tempur-Pedic Trademarks 5-4 Website Requirements 6-1 ® TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Introduction The Tempur‑Pedic brand has become the leader in Premium Bedding via consistent delivery of quality products, an unrelenting focus on consumer satisfaction, and unsurpassed investment in brand building advertising. The brand has played a key role in driving significant category sales growth by establishing its premium, aspirational, and uniquely authentic presence. As we all work together to continue to grow, expand, elevate, and broaden the Tempur‑Pedic brand it is essential that all marketing communications represent the brand values and positioning to maximize consumer engagement, communication, effectiveness, and the long-term health of the brand. We appreciate your ongoing commitment to this shared goal.Please direct any questions to the Marketing Department at 1-800-887-4321. 1-1 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Overview The following requirements cover all media types including but not limited to TV, radio, newspapers, ADVO (or other shared mail), direct mail, free standing inserts, flyers/handouts, billboards, truck graphics, window signage, interior signage, and exterior signage. LOCAL ADVERTISING You may advertise Tempur‑Pedic products in your local trade area via ® any local media vehicle including but not limited to radio, TV and print. note If an account is found in violation of our Advertising Requirements after June 5, NATIONAL ADVERTISING You MAY NOT advertise Tempur‑Pedic in any national media, including radio, TV and print, or daily, weekly or monthly publications unless you have a national “brick and mortar” retail presence and have received written approval from the Tempur‑Pedic Marketing Department. AUTHORIZED RETAILER You must clearly communicate that all advertisements are from your retail store(s). You MAY NOT imply that you are owned or operated by Tempur‑Pedic or otherwise configure your store or use the 2013,we reserve the right to take the following actions: • Remove the account and retail locations from our retailer locator on tempurpedic.ca • Reject claims for funding • Stop shipments of product • Terminate the business relationship • Other actions as deemed necessary Tempur‑Pedic trade dress or trademarks in a manner that suggests a relationship greater than that of an Authorized Retailer of TempurPedic® products. You must submit all advertisements featuring Tempur‑Pedic® products to the Tempur‑Pedic Marketing Department for review and approval. You must ensure that all advertising (regardless of the media) complies with all applicable laws, including without limitation all prohibitions against false and misleading advertising. 2-1 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Brand Requirements AUTHORIZED RETAILER You must clearly communicate to the consumer at all consumer touch points, including but not limited to external store, inside the store, and all advertising or media communications that offerings are from your retail store(s) and entity. You may not imply that you are owned or operated by Tempur‑Pedic North America, LLC, or any of its subsidiaries or affiliates, or imply that you have any other relationship with Tempur‑Pedic North America, LLC, or any of its subsidiaries or affiliates other than as an Authorized Retailer of Tempur‑Pedic® products. STORE APPEARANCE The physical appearance of the retail store locations including any trade dress, i.e., wall colours, wall hangings, electronic ribbons, lighting, etc., on the exterior and the interior of the store location must be designed in such a manner to make clear that the store location is not owned or operated by Tempur‑Pedic North America, LLC, or any of its subsidiaries or affiliates, and that the store is not an exclusive retailer of Tempur‑Pedic® products. IMAGE USAGE Tempur‑Pedic proprietary images can be used in signage ONLY if Tempur‑Pedic is the ONLY brand mentioned and they are being used to promote Tempur‑Pedic® products. Said images should not be used in close proximity to non-Tempur‑Pedic® products to avoid consumer confusion as to the origin of the products being presented. EXTERIOR SIGNAGE Permanent exterior signage should contain only the Retailer’s store name. Temporary signage, including billboards, truck graphics, and window signage that is exterior facing, may feature the Tempur‑Pedic logo or name along with the store name as long as it is clear to the consumer that the store is not owned or operated by Tempur‑Pedic North America, LLC, or any of its subsidiaries or affiliates. 2-2 TEMPUR-PEDIC BRAND STANDARDS You MUST get prior approval for all interior and exterior signage, POP, collateral or marketing materials that include the Tempur‑Pedic logo, photography, images or trademarks. Approval of any interior or exterior signage, POP, collateral or marketing materials that includes the Tempur‑Pedic logo, photography, images or trademarks is at the sole discretion of Tempur‑Pedic. note BRAND STANDARDS Brand Requirements BRAND REQUIREMENTS You must use the Tempur‑Pedic marks exactly as they appear in the graphic files we provide you; you must not alter, recreate or present any Tempur-Pedic mark in any way that is not exactly as outlined by Tempur-Pedic. Altering any of the marks has a negative effect on Tempur‑Pedic’s valuable brand image and may constitute trademark infringement. Please refer to the Retail Brand & Logo Reference Guide for full instructions on proper use of the Tempur‑Pedic trademarks and other branding elements. SIGNAGE UPKEEP All signage featuring the Tempur‑Pedic® brand must be kept in good condition and must be completely and immediately removed along with any other Tempur‑Pedic trade dress, colours or related branding if the store location closes for any reason, or elects to discontinue flooring Tempur-Pedic products. A store is deemed “closed” if you as the Retailer cease operation and/or management of the store or transfer ownership including assets to an unauthorized Tempur-Pedic® Product Retailer. MAINTAIN GOODWILL All signage and products must be displayed and maintained in a manner that maintains the goodwill of the Tempur‑Pedic trademarks, service marks, and trade dress. “ask me™” OWNERS. All materials featuring “ask me” and/or Tempur‑Pedic® product owners and owner messages must use owner photos available only from Tempur‑Pedic. It is not acceptable to use models or stock photography to portray Tempur‑Pedic® product owners and/or their comments. It is not acceptable to use owner comments not authentic to Tempur-Pedic’s “ask me” campaign. Unacceptable comments include, but are not limited to, “ask me about free shipping,” “ask me about free financing,” and “ask me about the satisfaction guarantee” or any other comment that did not originate from Tempur-Pedic or a Tempur-Pedic® product owner, without prior written consent from the Tempur-Pedic Marketing Department. 2-3 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Advertising Requirements ONGOING SERVICE OFFERS You may advertise the following Ongoing Service Offers with the purchase of Tempur-Pedic® mattresses, sets (mattress and foundation), and Ergo adjustable bases at any time. These service offers can be ongoing, and can be advertised alongside any Periodic National Promotion Offer as announced by Tempur-Pedic. You may NOT assign a dollar value to these offers in advertisements. • Free Delivery • Free Removal of Old Bedding • Free Information • Special Financing (either short term or extended term) • Free Set-Up • Free Try-Out (Comfort Guarantee) • Free Rest Test GIFT-WITH-PURCHASE OFFERS These Gift-With-Purchase (GWP) offers can be run and advertised as long as they are not misleading in anyway, and the total retail value is the commonly understood fair market value of such offer, and with prior written consent from Tempur-Pedic.® These gift-with-purchase offers MAY be advertised alongside any periodic national promotion offer as announced by Tempur-Pedic. You may not combine the dollar value of these offers in an advertisement. • A gift or “purchase with purchase” item. • Gift Cards or Gift Certificates, so long as the ad copy clearly states that such gift card or gift certificate cannot be applied to Tempur‑Pedic®mattresses, foundations, mattress sets (mattress and foundation) or TEMPUR-Ergo™ adjustable bases. 2-4 TEMPUR-PEDIC BRAND STANDARDS • A Sleep related gift or “purchase with purchase” item. • Tempur-Pedic® authorized promotional items, such as Tempur-Pedic® pillows. • Free Bed Frame. BRAND STANDARDS Advertising Requirements TERMS The following terms and ONLY these terms may be used to describe your Authorized Tempur-Pedic® Product Retailer status and product selection. You may use these terms (assuming they are true): • Authorized Tempur‑Pedic® Product Dealer • Authorized Tempur‑Pedic® Product Retailer • Proudly Carrying Tempur‑Pedic® products since ____________ You may use these terms ONLY if you carry all available Tempur-Pedic® mattress models and a selection of TEMPUR-Ergo™ adjustable bases and pillows: • See our Complete Selection of Tempur‑Pedic® Sleep Systems • We Carry the Full Line of Tempur‑Pedic® Sleep Systems • Full Line Tempur‑Pedic® Dealer ! What not to do. YOU MAY NOT ADVERTISE ANY OF THE FOLLOWING: ! No Sales Tax or any phrasing such as “We Pay Sales Tax” ! Largest (or Biggest) Tempur‑Pedic® Dealer ! Digital coupons via Groupon, Living Social and other digital marketing incentive programs ! Largest (or Biggest) Selection of Tempur‑Pedic® Products ! #1 Tempur‑Pedic® Dealer, Tempur‑Pedic® Headquarters, Tempur‑Pedic® Superstore, Tempur‑Pedic® Gallery, Tempur‑Pedic® Store, or anything similar you combine with Tempur‑Pedic ! The following phrases, or phrases substantially similar to the following specifically referring to Tempur‑Pedic® products: “Sale,” “On Sale Now,” “Lowest Prices,” “Guaranteed Lowest Prices,” “Sale Price,” “Discounted Price,” “Nobody Sells for Less” 2-5 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Preferred brandmark TWO-COLOUR LOGO This is the preferred version of the Tempur-Pedic brandmark. Figure Brand Name Trademark Registration Cross TPlogo_2C.eps Preferred Spot version TPlogo_4C.eps Preferred CMYK version PMS 368 C 64 M 0 Y 100 K 0 R 98 G 189 B 25 HEX 62bd19 TPlogo_RGB.eps Preferred RGB version PMS 280 C 100 M 89 Y 24 K 19 R 0 G 24 B 104 HEX 001868 BRANDMARK MARGINS This version of the logo must always have the white space around it. It should never be used on top of a photograph unless white space is surrounding it. A margin proportional to the size of the cross should be maintained. Type or any other visual element should not break this clear space as indicated by the dotted line. MINIMUM SIZE The brandmark should never be used at a size less than 1.375" wide. 1 3/8" PROPER USE OF BRANDMARK The brandmark can be used on a photograph only if it is on a predominately light coloured background. Make sure the “white space” is simple and not cluttered. note Inside the cross is transparent, not filled with white. 3-1 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Acceptable Brandmark Variations note A When using any one-colour brandmark versions, the cross does NOT fill with white. WHITE The all-white logo can be used on top of a photograph only if there is sufficient, clean, solid colour area for which the logo is knocked out. TPlogo_white_1C.eps Preferred Reverse version note B It is appropriate to use the reverse logo when the logo is to be reproduced over any background with 25% density or higher. PMS 280C The PMS 280C version of the logo can also be used in a reversed out PMS 280C box that is the exact height and width of the “x height”. The blue box can be larger but never smaller than this. (As shown to the left.) This logo can be used on a photograph if there is sufficient white space around the logo. TPlogo_280blue_1C.eps Preferred One Colour Spot version TPlogo_white_1C.eps Preferred Reverse version C BLACK The one-colour black version of the logo always has the white space around it following the “xheight” in the standard brandmark section of this guide. It should never be used on top of a photograph. 3-2 TEMPUR-PEDIC BRAND STANDARDS TPlogo_black_1C.eps Alternative One Colour version TPlogo_black_1C.eps Alternative One Colour version BRAND STANDARDS Ergo System Logos ERGO SYSTEM LOGOS The logo designed for use in association with the TEMPUR-ErgoTM and the Advanced TEMPUR-ErgoTM. It is appropriate to use the reverse logo when the logo is to be reproduced over any background with 25% density or higher. ATElogo_2C.eps Preferred Spot version ATElogo_4C.eps Preferred CMYK version TElogo_V_2C.eps Preferred Spot version TElogo_V_4C.eps Preferred CMYK version PMS 368 C 64 M 0 Y 100 K 0 R 98 G 189 B 25 HEX 62bd19 ATElogo_V_2C.eps Alternative Spot version PMS 280 C 100 M 89 Y 24 K 19 R 0 G 24 B 104 HEX 001868 ATElogo_V_4C.eps Alternative CMYK version ACCEPTABLE TEMPUR-ERGO LOGO VARIATIONS ATElogo_1C_rev.eps Preferred Reverse One Colour White version TElogo_V_1C_rev.eps Preferred Reverse One Colour White version note ATElogo_V_1C_rev.eps Alternative Reverse One Colour White version It is appropriate to use the reverse logo when the logo is to be reproduced over any background with 25% density or higher. 3-3 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Usage Guidelines ! ! ! What not to do. DON’T CHANGE THE COLOUR OF THE LOGO ! DON’T PLACE THE LOGO ON BUSY OR BRAND-INAPPROPRIATE BACKGROUNDS DON’T REPLACE TYPEFACES ! DON’T PLACE THE LOGO IN ARBITRARY SHAPES Pedic ! DON’T MOVE OR SCALE ELEMENTS OR REMOVE OR REARRANGE ANY ELEMENTS OF THE LOGO ! DON’T ADD ANY EFFECTS TO THE LOGO, LIKE A DROP SHADOW OR EDGE GLOW ! DON’T ALTER THE PROPORTION OF THE LOGO ! THE CROSS SHOULD NOT FILL WITH WHITE, IT SHOULD BE TRANSPARENT 4-1 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Colour Palette PRIMARY PALETTE C 64 M 0 Y 100 K 0 PMS 368 C 100 M 89 Y 24 K 19 PMS 280 C0 M0 Y0 K0 R 98 G 189 B 25 R 0 G 24 B 104 R 255 G 255 B 255 HEX 62bd19 HEX 001868 HEX ffffff WHITE SECONDARY PALETTE C 0 M 3 Y 10 K 10 PMS 7528 C 0 M 8 Y 21 K 32 PMS 7530 C 0 M 0 Y 0 K 80 R 230 G 223 B 207 R 177 G 147 B 94 R 104 G 106 B 110 HEX e6dfcf HEX b1935e HEX 686a6e C 0 M 42 Y 100 K 1 PMS 138 C 0 M 17 Y 50 K 65 R 226 G 132 B 3 R 102 G 72 B 41 HEX e28403 HEX 664829 PMS COOL GRAY 11 PMS 7532 5-1 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Collection Colour Palettes TEMPUR-CONTOURTM COLLECTION TEMPUR-WEIGHTLESSTM COLLECTION PMS 141 C 0 M 19 Y 51 K 0 R 253 G 193 B 99 HEX fdc163 C 0 M 28 Y 76 K 0 PMS 142 R 229 G 174 B 41 HEX e5ae29 PMS 146 C 0 M 43 Y 100 K 33 R 156 G 100 B 9 HEX 9c6409 TEMPUR-ES® COLLECTION PMS 365 C 12 M 0 Y 29 K 0 R 210 G 243 B 156 HEX d2f39c C 64 M 0 Y 100 K 0 PMS 368 R 98 G 189 B 25 HEX 62bd19 TEMPUR-SIMPLICITYTM COLLECTION PMS 2975 C 30 M 0 Y 5 K 0 R 200 G 210 B 215 HEX c8d2d7 C 90 M 11 Y 0 K 0 R 12 G 141 B 183 HEX 0c8db7 5-2 TEMPUR-PEDIC BRAND STANDARDS PMS 2995 PMS 370 C 56 M 0 Y 100 K 27 R 74 G 137 B 5 HEX 4a8905 PMS 301 C 100 M 45 Y 0 K 18 R 10 G 55 B 118 HEX 0a3776 PMS 482 C 13 M 20 Y 27 K 0 R 226 G 201 B 188 HEX e2c9bc C 26 M 86 Y 96 K 21 R 150 G 56 B 33 HEX 963821 PMS 174 PMS 175 C 40 M 80 Y 100 K 40 R 84 G 33 B 21 HEX 542115 BRAND STANDARDS Preferred Typefaces HEADLINES AND BODY COPY TITLES Typography usage ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@#$%^&*()+= Headlines DIN Regular HEADLINES OF A MORE POWERFUL NATURE ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@#$%^&*()+= DIN Bold • Headlines can be either DIN ALL CAPS or DIN lowercase • When using a subhead, please use DIN ALL CAPS as headline • Headlines should be a minimum of 18 pt • Subheads should be a minimum of 12 pt, DIN Upper Lower • Headlines can be any colour in the approved colour palette • Headlines can be reversed out of any colour in the approved colour palette Call-outs • Call-outs should be a minimum of 12 pt. Size is variable • Call-outs should always be in Rockwell • Call-outs can be any colour in the approved colour palettes Print body copy SUBHEADS, CALL-OUTS AND PULL QUOTES ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@#$%^&*()+= • Body copy must never be smaller than 7 pt. • All body copy is in Helvetica Neue 55 Roman and titles are in Din Bold. • Body copy must be at least 10 pt or larger if reversed out of a background. • Approved colour usage is PMS 7532, PMS 280 and Cool Gray 11. Rockwell BODY COPY FOR PRINT ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@#$%^&*()+= Helvetica Neue 55 Roman BODY COPY FOR WEB ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890!@#$%^&*()+= Arial Regular PMS 7532 C 0 M 17 Y 50 K 65 R 119 G 100 B 65 HEX 664829 PMS 280 C 100 M 72 Y 0 K 18 R 62 G 166 B 195 HEX 62bd19 Cool Gray 11 C 0 M 2 Y 0 K 68 R 113 G 112 B 115 HEX 686a6e Web body copy • All body copy and titles for web usage must be in Arial • Body copy must never be smaller than 9 pt • Body copy must be at least 10 pt or larger if reversed out of a background • Approved colour usage is 80% black 80% Black R 104 G 106 B 110 HEX 686a6e 5-3 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Tempur-Pedic Trademarks Tempur-Pedic® Trademark should be used when Tempur-Pedic is being used to describe a noun such as, but not limited to: Tempur-Pedic® mattress, Tempur-Pedic® bed, TempurPedic® owner. Note the proper use of upper case (T,P); One word, hyphenated Frutiger font PREFERRED when appearing in text or copy in ads and sales brochures/collateral. REQUIRED in all display and signage or other similar instances (ie. banner or headline in display materials, signage, point-of-sale materials, price charts, etc.). ® is required. TEMPUR® Trademark should be used only when referring to the TEMPUR® material that products may be composed of. All upper case. Frutiger font PREFERRED when appearing in text or copy in ads and sales brochures/collateral. REQUIRED in all display and signage or other similar instances (ie. banner or headline in display materials, signage, point-of-sale materials, price charts, etc.). ® is required. TEMPUR® material Note the proper use of upper case. ® is required. TEMPUR® pressure-relieving material Pressure-relieving is one word, hyphenated, all lower case. Note the proper use of upper case. ® is required. TEMPUR-ContourTM Note the proper use of upper case. TM is required. TEMPUR-SimplicityTM Note the proper use of upper case. TM is required. TEMPUR-ES® Note the proper use of upper case. ES is italicized. ® is required. TEMPUR-HD® Note the proper use of upper case. ® is required. TEMPUR-EssentialTM Note the proper use of upper case. TM is required. TEMPUR-Feel™ Note the proper use of upper case. TM is required. TEMPUR-Float™ Note the proper use of upper case. TM is required. AirFlow SystemTM AirFlow is one word. Note the proper use of upper case (A, F, S). TM is required. SimplicitySupportTM SimplicitySupport is one word. Note the proper use of upper case (S,S). TM is required. ask meTM Note the proper use of lower case (a, m). Frutiger Roman font PREFERRED for the word “ask” and Frutiger Black font for the word “me”. TM is required. Soft where you want it and firm where you need itTM Entire phrase is italicized. TM is required. Swedish MattressTM Swedish PillowTM Note when Swedish is used to characterize Tempur-Pedic® mattresses or pillows, use upper case S, M and S, N, P. TM is required. Swedish Sleep System® Note the proper use of upper case (S, S, S). ® is required. 5-4 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Tempur-Pedic Trademarks TEMPUR-ComfortTM Pillow TEMPUR-Comfort is one word hyphenated, note the proper use of upper case. TM is required. TEMPUR-NeckTM Pillow TEMPUR-Neck is one word hyphenated, note the proper use of upper case. TM is required. TEMPUR-RhapsodyTM Pillow TEMPUR-Rhapsody is one word hyphenated, note the proper use of upper case. TM is required. TEMPUR-SideTM Pillow TEMPUR-Side is one word hyphenated, note the proper use of upper case. TM is required. TEMPUR-SymphonyTM Pillow TEMPUR-Symphony is one word hyphenated, note the proper use of upper case. TM is required. TEMPUR-TraditionalTM Pillow TEMPUR-Traditional is one word hyphenated, note the proper use of upper case. TM is required. TEMPUR-Cloud® Pillow TEMPUR-Cloud is one word hyphenated, note use of upper case. ® is required. Pillow is always italicized. TEMPUR-Ergo TM TEMPUR-Ergo is one word hyphenated, note the proper use of upper case. TM is required. Advanced TEMPUR-Ergo TM Advanced is always italicized. TEMPUR-Ergo is one word hyphenated, note the proper use of upper case. TM is required. Protex-It® Mattress Protector Protex-It is one word hyphenated, note use of upper case. ® is required. Please reference our website, www.tempurpedic.ca, for proper trademark usage of our unique products for Canada. note USE OF THE WORDS “FOAM,” AND “MEMORY FOAM” All references to the composition of Tempur‑Pedic® products in advertising must refer to “TEMPUR® material.” You may not use the terms “foam,” or “memory foam” in reference to TEMPUR® material or Tempur‑Pedic® products. You may not group Tempur‑Pedic® products with “memory foam” products in advertising. TEMPUR® material is only made in Tempur‑Pedic® production facilities using our proprietary formula and manufacturing process and is used exclusively in Tempur‑Pedic® products 5-5 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Website Requirements As an authorized Tempur-Pedic® Product Retailer in good standing, you may feature Tempur‑Pedic® products and suggested retail prices on your retail store website, and are licensed to use unmodified Tempur‑Pedic logos, housemarks, wordmarks and/or trademarks (“Tempur‑Pedic® marks”) on such websites, for the limited purpose of advertising Tempur‑Pedic® products. Doing so is subject to your full compliance with the Tempur‑Pedic Retailer Agreement, Advertising, Website, and Digital Marketing Requirements, and the Tempur‑Pedic Retail Brand & Logo Reference Guide. 6-1 TEMPUR-PEDIC BRAND STANDARDS BRAND STANDARDS Website Requirements If you feature Tempur-Pedic® products on your website, you must ensure that your website and digital marketing efforts comply with the following requirements: AS A COLLECTION SEARCH BOX RESULTS You must display Tempur‑Pedic products as a The entry of any Tempur‑Pedic marks or any ® collection on your website, such as a Tempur‑Pedic Tempur‑Pedic® product numbers into your website “store-within-a-store.” search box must return only Tempur‑Pedic® product COMPETING PROMINENCE results (and not other product brands). You must give Tempur‑Pedic® products no less LAWFUL prominence or attention on your website than any You must ensure full compliance with all applicable competing sleep products that you offer. laws and regulations concerning advertising, security, PROFESSIONAL APPEARANCE and use of customer information, including without Your website must have a professional appearance, limitation, laws and regulations concerning consumer consistent with the promotion of premium and luxury privacy. products. CONTACT INFO UPDATED Your website must contain your contact information, Your website must be regularly updated to be including email address, street address, and consistent with Tempur‑Pedic’s then-current telephone number at your principal place of business. ® products, images, and Tempur‑Pedic marks. APPROVED MARKS AND IMAGES All Tempur‑Pedic marks and images used on your website must be selected only from Tempur‑Pedic approved marks and images available on dealer.tempurpedic.ca. ! ! What not to do. IMPLY TEMPUR‑PEDIC OWNED Your website may not state, suggest or imply that it is owned or operated by Tempur‑Pedic. 6-2 TEMPUR-PEDIC BRAND STANDARDS ! SELLING ONLINE You may not sell Tempur‑Pedic® products online without the express written consent of the Tempur‑Pedic Marketing Department. Your website must clearly state that Tempur‑Pedic® products are sold only at your physical retail store(s) (and not online). ! GROUP WITH VISCO-ELASTIC OR FOAM PRODUCTS You may not display or list Tempur‑Pedic® products on the same page of your website with any visco-elastic or foam products, including without limitation, a product listing or comparisons page. BRAND STANDARDS Website Requirements Usage of Tempur-Pedic Marks Online WEBSITES AND EMAILS SEARCH ENGINE OPTIMIZATION You may not use Tempur‑Pedic marks or expressly You may not use any Tempur‑Pedic mark as a meta approved permitted variations thereof anywhere tag, in hidden text or excessively in page text for the else on the Internet except on your own website or purpose of gaining higher rankings from search in permission-based e-mail campaigns as described engines. Linking, framing, or creating any other below. association to Tempur‑Pedic websites is strictly DOMAIN NAMES prohibited. You may not register any domain name featuring any Tempur‑Pedic mark or variation thereof. All Tempur-Pedic marks usage requirements apply to search engine optimization (“natural search”). SPECIFICALLY, TEMPUR-PEDIC MARKS USED ON YOUR WEBSITE: Must be relevant, applicable, and clearly associated Tempur‑Pedic marks or expressly approved with specific page body content. They may not be permitted variation thereof cannot be used multiple used on any pages other than a Tempur‑Pedic times on a page to garner higher search engine branded “store in store” page or a Tempur‑Pedic ranking. Any use of frequency, density, distribution, product page or related primary navigation. Terms or gratuitous use of key words or links is prohibited. ® may only be used to name product or position the assortment. Additionally, you must follow these natural search optimization best practices for any such efforts associated with Tempur‑Pedic® brands: • Redirection technology may not be used • Shadow domains cannot be created • Pages should not be submitted to search engines too frequently • Doorway pages loaded with keywords may not be used ! What not to do. ! PAID SEARCH WITHOUT PRIOR WRITTEN CONSENT ! DISPLAY ADVERTISING CAMPAIGNS ! AFFILIATE MARKETING ! CONTEXTUAL TEXT ADS ! MOBILE MARKETING ! VIRAL MARKETING ! MARKETING OVER THE INTERNET OUTSIDE OF YOUR WEBSITE, with the exception of e-mail campaigns to your verifiable permission-based house list; as long as such e-mail marketing messages comply with all requirements set forth herein. 6-3 TEMPUR-PEDIC BRAND STANDARDS 1807 WONDERLAND ROAD N. LONDON, ON N6G 5C2 (519) 660-4154 (800) 887-4321 FAX: (519) 679-4793