YOUR GUIDE TO THOMAS COOK CANADA

Transcription

24780-TC-BrandGuide-2010-3rdED-E
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YO U R G U I D E TO
THOMAS COOK CANADA
O U R B R A N D S – O U R C O M PA N Y
• 3 R D EDITION •
AUGUST 2010
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Loyalty
2
It Pays!
Earn faster... redeem on more!
Applicable to all of Thomas Cook’s tour operator and consolidator brands, this new program will allow you to earn points that you
can redeem for travel, merchandise and gift cards, easier and faster than ever before!
Now instead of earning points for each individual brand,
whenever you sell any product from any of our brands, it
will go into one grand total, allowing you to accumulate
even more points in less time!
You also have more choice when it comes to how you
redeem your new points:
YOUR GUIDE TO THOMAS COOK
• You can cash them in for a Thomas Cook card (no
activation fee and accepted any where Visa is accepted);
• You can redeem your points for a gift card from Visa,
American Express, Esso or Cara Foods (who own Harvey’s,
Milestones, Swiss Chalet and more) that you can give to
someone else;
• You can redeem for travel, where you can take advantage
of increased point values to get even more bang for your
hard-earned buck!
EARN WITH:
REDEEM ON:
TRAVEL
MERCHANDISE
GIFT CARDS
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Watch your
points grow on
ThomasCookAgent.ca!
3
Keep track of all the points
you've earned, including what's
available to redeem and the
points you have pending,
simply by going online to our
brand new agent site at
www.thomascookagent.ca.
These will end on Aug. 31, 2010 (based on the booking date).
All new bookings made Sept. 1 onward will be counted toward the new program.
Existing Holiday Points
Existing Intair Points
will stay live for a one-year period and will be voided
(if not redeemed prior to) Sept. 1, 2011.
All points are redeemable for travel only.
will stay live for a one-month period and will be voided
(if not redeemed prior to) Oct. 1, 2010.
All points are redeemable for gift cards only.
Questions? Feedback? Please let us know!
Contact your BDM or send an email to:
• [email protected] (Eastern Canada)
• [email protected] (Western Canada)
• [email protected] (Quebec)
What happens to your Holiday Points & Intair Points?
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One Website - All Brands
4
Introducing ThomasCookAgent.ca!
As we continue to look for ways to make your working life that much easier, Thomas Cook Canada is proud to introduce our brand
new, all-in-one agent site… the only agent site you’ll ever need to visit!
Doing away with our multiple agent sites with the many different sign-ins and passwords, we have created one site that does it all,
with just one username and password you need to remember to access the worlds of Sunquest, ALBATours, Holiday House, Fun Sun
Vacations, Intair Vacations, Intair, Network, Encore CruiseEscapes, Exotik Tours and Boomerang Tours. Even if you move agencies,
your sign-in information for this site remains the same!
When you get to the homepage,
simply select the brand you want
to go to from the dropbox at the top.
This will take you to the individual brand's agent
site, for example Encore CruiseEscapes, where you
can see the latest deals, downloaded the latest
brochures and more!
Having all these brands on one site also allows you to quickly and easily compare pricing between the brands, making sure you get
the very best price every time. You’ll also be able to check your points balance and redeem for travel, merchandise or gift cards.
Just go online to www.thomascookagent.ca to set up your profile and then our world is yours to discover!
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MENT
Customer Service Department
Sunquest, ALBATours, Holiday House, Fun Sun Vacations,
Network & Encore CruiseEscapes
75 Eglinton Avenue East, Toronto ON M4P 3A4
Toll-free: 1.888.599.0789 or 1.800.387.8438 ext. 4
e-mail: [email protected]
[email protected]
[email protected]
[email protected]
Admin Toronto: 416.485.1700, Fax: 416.485.0728
Intair/Intair Vacations
1257, rue Guy, Montreal, QC H3H 2K5
Toll-free: 1.877.412.0362
Fax: 514.849.3604
Boomerang Tours & Exotik Tours
1257, rue Guy, Montreal, QC H3H 2K5
Toll-free: 1.800.361.6164
PRE-TRAVEL TEAM
Sales Department
SALES CONTACT INFORMATION FOR EACH REGION:
Eastern Sales (Ontario/Maritimes)
Phone: 416.485.1481 or 1.800.387.8438 ext. 3
Fax: 416.646.4059
5
Western Sales Team (Manitoba – BC)
Phone: 604.687.0308 or 1.800.509.9229 ext. 300
Fax: 604.681.8164
Quebec Sales Team
Email: [email protected] or
[email protected]
Phone: 514.935.7103 or 1.800.523.3988 ext. 4
Fax: 514.935.5808
For Exotik Tours, Boomerang Tours
Carte Postale & Vacances Esprit (Quebec only)
Phone: 1.877.826.1056 - Nathalie Demontigny
Sunquest, ALBATours & Holiday House (land)
Accounting
Responsible for any pre-travel client and agent inquiries/concerns
• Service incoming calls from travel agents/clients.
All Thomas Cook Canada brands are handled in the Toronto
Accounting office
75 Eglinton Avenue East, Toronto, ON M4P 3A4
Phone: 416.485.1481 or 1.888.888.5028
Fax: 416.485.1310
In destination
To change agency information: [email protected]
• Sunquest passengers to contact destination representatives
Why call accounting?
• ALBATours passengers to contact Reima Tours in Italy
Commission inquiries, costing inquiries, payment inquiries,
invoice inquiries, and to apply payments to a file.
• Holiday House, Network, Encore CruiseEscapes, Fun Sun
Vacations and Intair Vacations passengers contact the Help
Line, toll-free, at 1.800.890.6956. Information regarding tollfree numbers is provided with documentation.
POST-TRAVEL TEAM
Sunquest, ALBATours, Holiday House, Fun Sun Vacations,
Network & Encore CruiseEscapes
Post-travel coordinators are responsible for assessing incoming
claims from clients and travel agents. All claims are thoroughly
reviewed and investigated, and a written response forwarded to
the clients. If a travel agent writes on behalf of their client, then
the response is sent to the travel agency. If a client writes directly
to us, then the response is sent to the client directly.
Claims are responded to on a first come first serve basis. Our goal
is to have all claims investigated and responded to within 30
business days from the date that the claim was received in our
office. However, some claims may require additional investigation
with our suppliers and response times may be longer during the
peak winter season from February through May.
Agent Profiles
Travel agents who are registered for the www.thomascookagent.ca
have the ability to change/update their profile by simply clicking
on the EDIT PROFILE area.
In addition to changing and updating a profile Agents can choose:
•
•
•
•
How they prefer to receive information (e-mail, fax, opt out)
What gateways they want to receive information on
If they want to receive information on groups
To update their RIU Partner Club information to receive
automatic credit for Sunquest bookings
• Conduct callbacks which are advisory notices issued for
changes regarding flight schedule changes/date changes/
duration changes and miscellaneous. Callbacks are completed
in order of departure date and all travel agents are advised prior
to their clients’ departure by automatic e-alerts (e-mail).
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Group Travel!
LOCATION(S): Toronto, Montreal & Vancouver
LOCATION(S): Toronto & Montreal
GROUPS EMAIL(S):
[email protected] (East),
[email protected] (Quebec)
[email protected] (West)
GROUPS EMAIL(S):
[email protected]
[email protected]
TEL:
Toronto – (416) 482-8745 // 1-800-482-4802
Montreal – (514) 286-8569 // 1-866-700-8069
Vancouver – (604) 687-0380 // 1-800-509-9229 ext. 1
MIN. NUMBER REQUIRED FOR A GROUP:
Air – 10 adult
Land – 10 rooms
TEL: 1-800-398-6449
Y O U R G U I D E T O G R O U P T R AV E L
MIN. NUMBER REQUIRED FOR A GROUP: 10 adults
DEPOSIT: $200 per person (amount may vary for incentive groups),
final payment due 60 days prior to departure. $450 per person
for cruise
DEPOSIT: Varies by supplier
DESTINATIONS OFFERED: The Caribbean, Mexico,
Central America, Canada & the US (including Hawaii) and Europe
TURNAROUND TIME: 24-72 hours
DESTINATIONS OFFERED: The Caribbean, Mexico, Costa Rica
and the Mediterranean
TURNAROUND TIME: Next business day
NOTE: Sunquest also offers Cruise Groups, min. 16 adults.
Complimentary travel is available for group leaders.
GROUPS EMAIL(S):
[email protected]
[email protected]
GROUPS EMAIL(S):
[email protected] (East)
[email protected] (Quebec)
TEL:
1-800-938-6786 ext. 3, then 1
For cruise groups ext. 3, then 3
TEL:
Toronto - 1-800-661-6361
Montreal - 1-800-268-8354
Air – 10 adults,
Land – 10 rooms
8 staterooms (16 adults)
DESTINATIONS OFFERED: Specializes in Hawaii, California
and Las Vegas; also offers Caribbean, Mexico, Central America,
Canada, rest of US and Europe
DEPOSIT: Varies by supplier, final payment due 90 days prior to
departure
DESTINATIONS OFFERED: Multiple itinerary choices
TURNAROUND TIME: Same day-24 hours
R
EARN
$
100
AMERICAN EXPRESS®-BRANDED
REWARD CARD
BOOK BY NOV. 17, 2010
EARN $100 FOR THE
1ST GROUPS BOOKING YOU MAKE
WITH ANY OF OUR BRANDS
(EXCLUDING SUNQUEST)!
Just complete & clip this coupon.
TRAVEL AGENT NAME: ____________________________________________
AGENCY NAME:___________________________________________________
BOOKING NUMBER: _______________________________________________
AGENCY TEL: (
) ________/ ________
EMAIL: ___________________________________________________________
DEPARTURE DATE: ______/ ______/ ______
Travel agents who make a group booking with any Thomas Cook Canada tour operator brand (excluding Sunquest) and send in the completed coupon will receive $100 in the form of an
American Express-branded reward card. Offer is applicable to one booking only and based on double occupancy. Must be booked by Nov. 17, 2010. Applicable to groups bookings only.
Maximum one coupon per travel agent. Other restrictions may apply. The American Express-branded reward card can be used virtually anywhere American Express cards are accepted.
Unused points/dollars will be forfeited the first day after the valid thru date, subject to applicable law. Usage restrictions and guidelines apply. Card cannot be redeemed for cash and is not
transferable. The card is issued by American Express Incentive Services, LLC. The coupon must be mailed by Nov. 24, 2010 to 75 Eglinton Ave. E, Tornoto, ON, M4P 3A4, Attention: Inside Sales – Groups Agent Incentive. Travel agents will receive the card approximately four weeks after submitting the coupon.
PLEASE SEND THE COUPON IN BY NOV. 24, 2010, TO INSIDE SALES, 75 EGLINTON AVE. E. TORONTO, ON, M4P 3A4, ATTENTION: GROUPS AGENT INCENTIVE
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LOCATION(S): Montreal
GROUPS EMAIL(S):
[email protected] (Int'l air)
[email protected] (USA air)
TEL: (514) 286-8516 // 1-866-634-5421
GROUPS EMAIL(S):
[email protected]
[email protected]
[email protected] (cruise)
TEL: (514) 286-8516 // 1-866-634-5421
DESTINATIONS OFFERED: Worldwide
Land - 10 rooms
Cruise - 8 staterooms (16 adults)
NOTE: First, business & economy class available
DESTINATIONS OFFERED: The Caribbean, Mexico,
Central America, Canada & the US (including Hawaii) and Europe
LOCATION(S): Toronto
GROUPS EMAIL(S): [email protected]
TEL: (514) 286-8516 // 1-866-634-5421
TEL: (416) 482-8745 // 1-800-482-4802
16 adults
DESTINATIONS OFFERED: Worldwide
NOTE: First, business & economy class available
DEPOSIT: $150 per person, final payment due 45 days
prior to departure
DESTINATIONS OFFERED: Italy
TURNAROUND TIME: Next business day
NOTE: Air only - 1 free ticket with 16 paid adults travelling
together. Coach tours & Land – 1 free room with 20 paid adults
travelling together.
TEL:
Montreal - (514) 284-3595 // 1-877-571-6161
Toronto - (416) 646-3347 // 1-888-722-4212 ext. 2
TEL:
Montreal - (514) 286-6035 // 1-888-722-4212 ext. 1
Toronto - (416) 646-3347 // 1-888-722-4212 ext. 1
10 adults
For Russia, Asia, Egypt, Jordan & UAE - 15 adults
DEPOSIT: $250 per person
DESTINATIONS OFFERED: Australia, New Zealand, Fiji,
Tahiti and the Cook Islands
DESTINATIONS OFFERED: Europe, Asia, South America,
Middle East & India
TURNAROUND TIME: 72 hours
TURNAROUND TIME: Varies by supplier, generally 48-72 hours
Y O U R G U I D E T O G R O U P T R AV E L
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DESTINATIONS
The Caribbean, Costa Rica, Mexico and Mediterranean Cruises
AGENT REWARD PROGRAM
Thomas Cook Loyalty Points
COMPONENTS AVAILABLE
Packaged vacations including air, transfers & accommodation,
3-, 4-, 7-, 10-, 11 and 14-night durations. Mediterranean cruise
program with charter airfare, transfers and cruise.
E-MARKETING FLYERS
Available on www.thomascookagent.ca. Create customer marketing
collateral that you can send to your clients and/or use in print
advertising. Simply click on one of the ads in this section to
automatically generate your branded e-marketing items featuring
your agency information.
YOUR GUIDE TO SUNQUEST
KEY PARTNERS
H10 Resorts, Karisma, Iberostar, Bahia Principe, SuperClubs,
Amhsa, Occidental, Sandals & Beaches, AMResorts, Barcelo,
Sol Melia, RIU, MSC Cruises
WEBSITE ADDRESS
www.thomascookagent.ca
WEBSITE FEATURES
Sales centre, customer service, accounting, what’s new section,
online booking engine, order brochures, e-brochures, e-documents,
e-learning, agent specials, current promotions
RESERVATIONS PHONE NUMBER
National: 1.800.268.8899
HOURS OF OPERATION
Monday - Friday 8:30am - 8:30pm
Saturday 9am - 7pm
Sunday 12pm - 5pm (November - April)
WEBSITE INQUIRIES
Check availability, contact groups dept, sales, customer service
and accounting at 1.800.268.8899 or [email protected]
ACCOUNTING INQUIRIES
Commission inquiries, payment inquiries and refund inquiries
call 1.888.888.5028
Please see page 4 for details.
PRICE MATCH POLICY
Nov. 1, 2010 – Oct. 31, 2011 departures: $250 per passenger
Email all price matches to [email protected]
Procedure:
• Book a Sunquest package
• Complete PRICE MATCH FORM for applicable date and region form located on www.sunquestagent.ca under SALES CENTRE
• Fax or e-mail FORM along with a screen shot of our competitors’
prices showing the same number of passengers booked (price
match will not be honoured without this)
• The price match will only be considered when product being
matched is identical, same destination, hotel, room category
hotel plan, duration, date. We will match Friday - Monday
departures and Tuesday - Thursday departures (if the competitor
offers the same exact day of departure, that exact day will be
matched). When price matching a file, the total price will be
matched, including taxes
• If the price match does not go through, the booking will be
cancelled at no charge
ONGOING PROMOTIONS
Deal of the Day – limited time offers with exceptional savings
COMMON Q & A:
Can we request additional seats or hotel rooms?
Yes, additional seats and rooms can be requested. All requests
must be made with a credit card for payment. A response takes
from 3 to 5 business days. The call centre will contact you
directly to advise if the request can be confirmed.
Where is the location of rooms within the hotel?
If not stated in the brochure we will check with our product
department to see if a specific area has been contracted. If this
information is not available from product we will send an e-mail
to find out - a response is generally up to 3 business days.
Are EBBs included in the rate in the system?
Yes, EBBs are always included in the system price. Please ensure
you have payment into our office by the EBB date or you risk
losing the EBB.
Can we request a category not offered by Sunquest?
Yes, we can always try to request. We will first get the rate before
we request the category so the client can decide if they want to
proceed with the booking.
COMMISSION LEVEL: _____________________________________
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DESTINATION
Italy
ADMINISTRATION PHONE NUMBER
Toronto: 416.483.8988 or 1.800.665.2522
Charter air, car rentals, escorted coach tours, hotel stays,
package vacations including air, transfers and accommodation
INSIDE SALES CONTACTS
1.800.387.8438
KEY PARTNERS
Alitalia, Air Transat, Essence of Italy, Auratours Vacances Italia
1.888.888.5028
CUSTOMER SERVICE INQUIRIES
1.800.387.8438
WEBSITE ADDRESS
PRICE MATCH POLICY
Contact inside sales at 1.800.387.8438
National: 1.800.665.2522
HOURS OF OPERATION
Monday - Friday 8:30am - 8:30pm EST
Saturday 9am - 7pm EST
SUNQUEST & ALBATours
PHONE TREE
NEW TELEPHONE SYSTEM TO SERVE YOU BETTER
416.482.3333 or
1.800.268.8899
PRESS 1
PRESS 2
PRESS 3
PRESS 4
PRESS 5
PRESS 6
SUN
DESTINATIONS
CRUISE
EUROPE
WEDDINGS &
HONEYMOONS
DEVIATIONS
OTHER
DEPARTMENTS
PRESS 2
GROUPS
PRESS 3
SALES
PRESS 4
CUSTOMER
SERVICE
PRESS 5
TICKETING
PRESS 6
ACCOUNTING
YO U R G U I D E T O A L B AT O U R S
WEBSITE FEATURES
Flight schedule, online booking, destination information,
e-documents, seat selection, destination information
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Y O U R G U I D E T O H O L I D AY H O U S E
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DESTINATIONS
Canada, Caribbean, Europe, Mexico, Central America, USA,
United Kingdom
Air, attraction tickets, hotels, condominiums, car rentals, car
leasing, hotels, rail tickets, sightseeing tours, theatre tickets,
transfers –shared and private, tours
KEY PARTNERS (HOTEL)
Canada & USA – Aston Resorts, Disney Parks, Hilton, Harrah’s
Entertainment, IHG, Marriott, MGM Resorts International,
Outrigger/Ohana Resorts, Starwood Hotels
Caribbean & Mexico - AMResorts, Bahia Principe Clubs & Resorts,
Barcelo, Beaches, Couples Resorts, Occidental Resorts, RIU Hotels
& Resorts, Sandals, Sirenis, Sol Melia, Sunset Resorts, SuperClubs
UK & Europe – Accor Hotels, Citadine, Pierre et Vacance
KEY PARTNERS (CAR)
Car Rental: Alamo, Avis, Budget, Dollar, EuropCar, Fox, Hertz,
National, Sixt
Car Leasing: Citroen, Peugeot, Renault
WEBSITE ADDRESS
WEBSITE INQUIRIES
1.800.419.1967
1.888.888.5028. Please see page 4 for details.
PRICE MATCH POLICY
If you find identical product available at a lower price please give us
the details. We guarantee a price match up to 5% on hotels or $30
per person on air for identical product. If the difference is greater,
we will investigate and advise within 2 business days if we are able
to price match.
E-MARKETING FLYERS
COMMON Q & A
WEBSITE FEATURES
Online booking engine for components and dynamic packaging
(TravelGenie), agency profile update, order brochures, e-brochures,
promotions, e-learning, e-invoices, e-documents, commission
enquiries, payment enquiries, refund enquiries, price matches
When are e-documents available and how can I get them?
E-documents are available 30 days prior to departure as long
as the file is paid in full. They can be printed off our B2B site.
Some products require original vouchers and those will be mailed
out by the documents department 2 to 3 weeks prior to departure.
ONLINE SUPPORT DEPARTMENT
Registration and login assistance & help making bookings.
1.800.419.1967
Where can I get an invoice?
Invoices can be printed off our website any time after the file
is booked.
Montréal: 514.935.7103
National: 1.800.268.8354
Who can I contact if my passengers are having problems at their
destination?
Please contact our in-travel customer service at 1.800.890.6956.
We are open 8am - 8pm, Monday to Friday, and 9am - 5pm on
Saturday, Sunday and holidays.
HOURS OF OPERATION
Monday - Friday 9am - 9pm
Saturday 9:30am - 6pm
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DESTINATIONS
Canada, Caribbean, Europe, Mexico, Central America, USA,
United Kingdom
Air, attraction tickets, hotels, condominiums, car rentals, car
leasing, hotels, rail tickets, sightseeing tours, theatre tickets,
shared and private transfers, tours
Air, attraction tickets, hotels, condominiums, car rentals, car leasing,
hotels, rail tickets, sightseeing tours, theatre tickets, transfers –shared
and private, tours
KEY PARTNERS (HOTEL)
KEY HOTEL PARTNERS
UK & Europe – Accor Hotels, Citadine, Pierre et Vacance,
UK & Europe – Accor Hotels, Citadine, Pierre et Vacance,
KEY PARTNERS (CAR)
Car Rental: Alamo, Avis, Budget, Dollar, EuropCar, Fox, Hertz,
National, Sixt
KEY CRUISE PARTNERS
Carnival Cruise Lines, Norwegian Cruise Line (Pride of America)
Car Leasing: Citroen, Peugeot, Renault
KEY PARTNERS (CRUISE)
Carnival Cruise Lines, Norwegian Cruise Line (Pride of America)
WEBSITE ADDRESS
WEBSITE FEATURES
Online booking engine for components and dynamic packaging
(TravelGenie), agency profile update, Travel Agent loyalty program,
order brochures, e-brochures, promotions, e-learning, e-invoices,
e-documents, commission enquiries, payment enquiries, refund
enquiries, price matches
Registration and login assistance & help making bookings
1.800.938.6786
National: 1.800.938.6786
RESERVATIONS HOURS OF OPERATION
Monday - Friday 8am - 7pm MST
Saturday 9am - 5pm MST
WEBSITE ADDRESS
WEBSITE FEATURES
Online booking engine for components, agency profile update,
order brochures, e-brochures, promotions, e-learning, e-invoices,
e-documents, commission enquiries, payment enquiries, refund
enquiries, price matches
WEBSITE SUPPORT
514.286.8553 or 1.877.826.1056 #4 or [email protected]
Quebec City: 418.658.7020 or 1.877.658.7020
Montreal: 514.286.7078 or 1.800.361.7762
Toronto: 416.921.3451 or 1.800.459.0213
Vancouver: 604.639.2459 or 1.877.621.2476
RESERVATIONS HOURS OF OPERATION
Mon-Wed 9am – 6pm
Thu-Fri 9am – 7pm
Sat 9:30am – 4pm
ACCOUNTING ENQUIRIES
1.888.888.5028. Please see page 4 for details
WEBSITE INQUIRIES
Troubleshooting help for online bookings and e-docs.
1.800.938.6786
514.286.8546 or 1.877.412.0362.
1.888.888.5028 Please see page 4 for details.
PRICE MATCH POLICY
If you find identical product available at a lower price please give us
the details. We guarantee a price match up to 5% on hotels or $30 per
person on air for identical product. If the difference is greater, we will
investigate and advise within 2 business days if we are able to price
match
INSIDE SALES CONTACTS
PRICE MATCH POLICY
If you find identical product available at a lower price please give
us the details. We guarantee a price match up to 5% on hotels or
$30 per person on air for identical product. If the difference is
greater, we will investigate and advise within 2 business days if we
are able to price match.
E-MARKETING FLYERS
COMMISSION LEVEL: ____________________________________
E-MARKETING FLYERS
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Y O U R G U I D E T O F U N S U N VA C AT I O N S & I N TA I R VA C AT I O N S
DESTINATIONS
California, Hawaii and Las Vegas also available Canada, Caribbean,
Europe, Mexico, Central America, USA, United Kingdom
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Welcome Screens
Y O U R G U I D E T O T R AV E L G E N I E
Simply log-on to www.thomascookagent.ca, select
either Holiday House or Fun Sun Vacations and then
click on the TravelGenie icon to access the booking
engine.
NEW!! Sabre Vacations Dynamic Packaging
• Coming this fall, Holiday House and Fun Sun Vacations will offer TravelGenie
dynamic pricing through Sabre Vacations!
• Exclusive to Holiday House and Fun Sun Vacations
• Close to 70% of all Canadian Travel agents are utilizing Sabre Vacations – they
will now have full access to TravelGenie dynamic pricing
• Travel agents will earn segment counts on all Sabre Vacations Dynamic
Packages sold through Holiday House and Fun Sun Vacations
Y
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New Flight Availability Display
Flight information in the booking engine has
been revised to provide flight detail in a
easier-to-read format.
13
Changes include:
Display of the airline for each flight segment
Departure and arrival date for each segment
Layover times and minutes (if applicable)
Car Up-sell Feature
This is a great new feature designed to help you
up-sell your clients.
It appears on the check-out page and allows you to
easily view and select car rental upgrades for your
clients vacation packages.
Y O U R G U I D E T O T R AV E L G E N I E
Users who already have selected a car are able to
choose an upgrade effortlessly. Users who have
not selected a car can also select a car from this
area.
New Commission Link
Commission button is now just a
link. This was done to better
accommodate those of you who may
be dealing with customers right at
your desk.
The positioning of the link remains
unchanged, it displays in the price
link. In addition, the actual time the
commission page takes to close has
been reduced.
COMING SOON!
Open Jaws & Multi hotels per booking!
DON’T FORGET!
• Same day options are available until 11:00 EST
outside 30 days • There is NO maximum increase to
commission
Need help?
Call 1-800-419-1967 or email booking
support at [email protected]
R
EARN
$
50
AMERICAN EXPRESS®-BRANDED
REWARD CARD
BOOK BY NOV. 17, 2010
EARN $50 FOR THE 1ST BOOKING
YOU MAKE THROUGH TRAVELGENIE!
Just complete & clip this coupon.
TRAVEL AGENT NAME: ____________________________________________
AGENCY NAME:___________________________________________________
BOOKING NUMBER: _______________________________________________
AGENCY TEL: (
) ________/ ________
EMAIL: ___________________________________________________________
DEPARTURE DATE: ______/ ______/ ______
Travel agents who book through the TravelGenie booking engine and send in the completed coupon will receive $50 in the form of an American Express-branded reward card. Offer is applicable to one booking only and based on double occupancy. Must be booked by Nov. 17, 2010. Not applicable to groups, air- or hotel-only booknigs. Maximum one coupon per travel
agent. Available through Holiday House and Fun Sun Vacations only. Other restrictions may apply. The American Express-branded reward card can be used virtually anywhere American
Express cards are accepted. Unused points/dollars will be forfeited the first day after the valid thru date, subject to applicable law. Usage restrictions and guidelines apply. Card cannot be
redeemed for cash and is not transferable. The card is issued by American Express Incentive Services, LLC. The coupon must be mailed by Nov. 24, 2010 to 75 Eglinton Ave. E, Tornoto,
ON, M4P 3A4, Attention: Inside Sales – TravelGenie Agent Incentive. Travel agents will receive the card approximately four weeks after submitting the coupon.
PLEASE SEND THE COUPON IN BY NOV. 24, 2010, TO INSIDE SALES, 75 EGLINTON AVE. E. TORONTO, ON, M4P 3A4, ATTENTION: TRAVELGENIE AGENT INCENTIVE
8/5/10
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Page 14
YO U R G U I D E T O I N TA I R
14
DESTINATIONS
Worldwide with over 65 scheduled airline partners.
Air consolidation, net fares, overrides on published fares, ticketing
with fees. First, business and economy class available.
CREDIT CARD PAYMENTS
Agents are responsible for having a signed UCCF form for every credit
card ticket sale. Without this signed form, you will be responsible for
any charge-backs.
WEBSITE ADDRESS
WEBSITE FEATURES
Booking engines (air, car, hotel), e-brochures, group request, edocuments, link to Boomerang Tours and Exotik Tours,
and more.
WEBSITE SUPPORT
514.286.8553 or 1.877.826.1056 #4 or [email protected]
Montreal: 514.286.7078 or 1.800.361.7762
Toronto: 416.921.3451 or 1.800.459.0213
Vancouver: 604.639.2459 or 1.877.621.2476
HOURS OF OPERATION
Montreal: Mon-Wed, 9am - 6pm
Thurs & Fri, 9am - 7pm
Sat, 10am - 4pm
Toronto: Mon-Fri, 9am - 6pm
Sat, 10am - 4pm
Vancouver: Mon-Fri, 8am - 5pm
SPECIALTY DESK
Handles complex itineraries, stop-over fares, multi-stop fares,
1.888.888.5028
See page 4 for details.
Montreal: 514.286.8546 or 1.877.412.0362
PRICE MATCH POLICY
Air: We guarantee a price match of up to $30 per person. If the
difference is greater, we will look into it and let you know within
2 business days if we are able to match it.
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Page 15
15
Air consolidation, net fares, overrides on published fares, ticketing
with fees. First, business and economy class available.
CREDIT CARD PAYMENTS
Agents are responsible for having a signed UCCF form for every credit
card ticket sale. Without this signed form, you will be responsible for
any charge-backs.
WEBSITE ADDRESS
WEBSITE FEATURES
Online booking engines (air, car, hotel), quote saver, accounting
inquiries, e-documents, invoices, etc.
WEBSITE SUPPORT
1.800.419.1967
SPECIALTY DESK
Handles complex itineraries, stop-over fares, multi-stop fares,
Monday - Friday 9am - 6pm, Saturday 10am - 4pm
National: 1.800.268.8354
HOURS OF OPERATION
Monday - Friday 9am - 9pm
Saturday 9:30am - 6pm
On agent website or by calling 1.888.888.5028
See page 4 for details.
Call 1.888.599.0789.
Details on page 4.
PRICE MATCH POLICY
Air: We guarantee a price match of up to $30 per person. If the
difference is greater, we will look into it and let you know within 2
business days if we are able to match it.
COMMON Q&A
Q: Does one single ticketing department issue the e-docs for both
Intair and Network?
A: No, there is a separate ticketing department for both Network
and Intair.
YOUR GUIDE TO NETWORK
DESTINATIONS
Worldwide with over 65 scheduled airline partners.
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Page 16
YOUR GUIDE TO ENCORE CRUISE ESCAPES
16
DESTINATIONS
Worldwide, including the Caribbean, Alaska, Hawaii and Europe
KEY PARTNERS
Royal Caribbean International, Norwegian Cruise Line,
MSC Cruises, Costa Cruises, Disney Cruise Line, Celebrity Cruises,
Holland America Line, Azamara Club Cruises, AMAWATERWAYS,
Regent Seven Seas Cruises, Paul Gauguin, Hurtigruten, Carnival
Cruise Lines, Silversea Cruises (for Quebec clients only)
E-MARKETING FLYERS
CRUISE COMPONENTS
Air, transfers, cruise, pre- and post- hotel stays, excursions,
insurance
WEBSITE ADDRESS
www.encorecruiseescapeagent.ca
WEBSITE FEATURES
Cruise search engine, view booking, cruise offers, cruise forms,
commission reports, apply payments, e-brochures, e-marketing,
e-documents, webinar schedule, travel agent guide to selling
groups, ship information, ship itineraries & deck plans
For assistance when making bookings online.
1.800.419.1967
National: 1.800.661.6361
HOURS OF OPERATION
Monday - Friday 9am - 8pm EST
Saturday 9:30am - 5pm EST
National: 1.888.888.5028. Please see page 4 for details.
COMMON Q & A
When can I expect cruise documents?
Three weeks prior to sailing, an e-mail containing an attached edocument will be sent to the e-mail address on your booking. The
e-mail will be sent from [email protected],
please ensure you save this address in your contact list to prevent
the e-document from going into your junk or spam box.
The e-mail that will be sent to you will contain the electronic cruise
documents as well as any other product booked through the cruise
line or Encore CruiseEscapes/Intair/Fun Sun Vacations.
Luggage Tags will only be available at the pier.
If you do not receive an e-mail from Operations
please contact us at [email protected].
E-Documents are available for the following cruise lines: Royal
Caribbean International, Azamara Cruises, Celebrity Cruises, Carnival
Cruise Line*, MSC Cruises, Costa Cruise Lines, Holland America
Line and Norwegian Cruise Line (*Carnival Cruise Line documents
may be retrieved by visiting www.carnival.com/mydocuments).
Paper documents are available for the following cruise lines and will
be distributed 3 weeks prior to sailing: Disney Cruise Line, Paul
Gauguin, Regent Seven Seas.
Why should I book Encore CruiseEscapes air versus cruiseline air?
When Encore CruiseEscapes air is booked, flight details are available
at time of booking. We can also pre-book seats at time of booking.
When cruise line air is booked, flight details are only available 60
days prior to sailing and you will have to contact the airline to
pre-book seats.
PRICE MATCH POLICY
Forms are available on request, replies within 24 hours.
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Page 17
17
RESERVATIONS
1.800.661.6361
PRESS
FOR SERVICE
IN ENGLISH
PRESS
1
1
UPDATED
OPERATIONS/
DOCUMENTATION
OR INVOICES
PRESS
FOR SERVICE
IN FRENCH
PRESS
2
2
SPECIAL
SERVICES
PRESS
3
INSIDE SALES &
COMMISSION
PERCENTAGE
PRESS
4
GROUPS
DEPARTMENT
PRESS
5
INDIVIDUAL
RESERVATIONS
PRESS
6
ACCOUNTING
DEPARTMENT
PRESS
7
GENERAL CRUISE RESERVATIONS
0
1
2
3
4
5
6
7
PAYMENT GUARANTEE LINE
8
9
MSC CRUISES
ROYAL CARIBBEAN INTERNATIONAL
NORWEGIAN CRUISE LINE & NCL AMERICA
CELEBRITY CRUISES
CARNIVAL CRUISE LINES
HOLLAND AMERICA LINE
DISNEY CRUISE LINE
COSTA CRUISES
LUXURY & SPECIALTY CRUISES
1) LUXURY CRUISES
(Azamara Club Cruises,
Regent Seven Seas Cruises,
Paul Gauguin Cruises)
2) Specialty Cruises
(1 for Hurtigruten;
2 for AMAWaterways)
AIR/SEA
DEPARTMENT
WE MAKE BOOKING CRUISES AS SIMPLE AS POSSIBLE! Just visit www.encorecruiseescapesagent.ca for details.
YOUR GUIDE TO ENCORE CRUISE ESCAPES
TELEPHONE SYSTEM
TO SERVE YOU BETTER!
8/5/10
3:06 PM
Page 18
YOUR GUIDE TO EXOTIK TOURS
18
DESTINATIONS
Europe, Asia, South America, Africa, Middle East, India
Land and air packages, resort and beach stays, long stay
programs, day tours, spa packages, city stopovers, FIT, destination
cruises, Nile & Russian river cruises, pre- and post-cruise
programs, shore excursions, cultural tours
WEBSITE ADDRESS
WEBSITE FEATURES
Online e-brochures, promotions, terms and conditions, destination
information
Troubleshooting help for online bookings and e-docs.
[email protected] or call (514) 286.8553 or
1.877.826.1056, ext. 4
Hours: 9am - 6pm
Toronto: 416.646.3347
Vancouver: 604.687.0380
Montreal: 514.284.3595
National: 1.888.722.4212
HOURS OF OPERATION
Quebec: Monday - Wednesday 9am - 6pm
Thursday - Friday 9am - 7pm
Saturday 10am - 4pm
National: Monday - Friday 9am - 5:30pm
INSIDE SALES
1.877.826.1056
MARKETING INQUIRIES
Eastern Canada (except Quebec): Dan Prior – 1.888.722.4212
Western Canada: Michael Mullin – 1.800.509.9229
Quebec: Josee Casavant – 1.866.859.9064
ONGOING PROMOTIONS
Early Booking Bonuses, Pay Cash and Save
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Page 19
19
Land and air packages, fully escorted tours, Australia Pacific
tours, AAT Kings, Adventure Tours Australia, OZ Experience,
independent touring vacations, day tours, sightseeing, car rentals,
motorhome rentals, ferry service, cruises, yachting, rail, hotel
passes, accommodation, honeymoon packages, etc.
KEY PARTNERS
Sofitel, Accor Properties, Intercontinental, Mantra, Peppers,
Shangri-La, Marriott, Radisson, Four Seasons, Hilton, Travelodge,
etc.
WEBSITE ADDRESS
WEBSITE FEATURES
Electronic Brochures in PDF and Powerpoint format
Toronto 416.646.3347
Vancouver 604.687.0380
Montreal 514.284.3595
National: 1.888.722.4212
HOURS OF OPERATION
Monday - Friday 9am - 5:30pm
MARKETING INQUIRIES
Eastern Canada (except Quebec): Dan Prior – 1.888.722.4212
Western Canada: Michael Mullin – 1.800.509.9229
Quebec: Josee Casavant – 1.866.859.9064
1.888.888.5028.
1.800.361.6164.
ONGOING PROMOTIONS
Early Booking Specials on select departures
YOUR GUIDE TO BOOMERANG TOURS
DESTINATIONS
Australia, New Zealand, Fiji, Tahiti, Cook Islands
8/5/10
3:06 PM
Page 20
Order your Thomas Cook Brochures Today!
You can order your brochures by going online to any of the Thomas Cook Canada brand travel agent websites (where they are also available
in PDF format and as power brochures) or to www.e-contac.com. New brochures are distributed to agencies based on sales connected to
the telephone number used to make bookings.
To order brochures for branch offices booking under a single telephone number, simply build a username at www.e-contac.com.
To order brochures for shows, you must contact your Business Development Manager or your Inside Sales Representative.
BROCHURES AVAILABLE:
SUNQUEST
Southern Sun
Bahia Principe Clubs & Resorts
Mediterranean Cruises
Groups
Wedding Guide
SuperClubs
Sandals
ALBATOURS
Italy
Italy Car Rental with AVIS
HOLIDAY HOUSE & FUN SUN VACATIONS
SunEscapes
Hawaii
Disney
Europe
New York City
California
Las Vegas
Sandals
ENCORE CRUISE ESCAPES
Family Cruises
Cruises – 2010 Edition
The Ultimate Cruise Collection
Cruise Groups
Pre & Post-Cruise Hotel Guide
Travel Agents’ Guide to Selling Cruise Groups
BOOMERANG TOURS
Australia & New Zealand
Tahiti and her Islands
Cook Islands
Fiji
EXOTIK TOURS
WorldBook
Greece
THOMAS COOK CANADA OFFICE LOCATIONS
TORONTO
MONTREAL
VANCOUVER
75 EGLINTON AVENUE EAST
TORONTO, ON
CANADA M4P 3A4
(416) 485-1481
1257, RUE GUY
MONTREAL, QC
CANADA H3H 2K5
(514) 935-7103
333 SEYMOUR STREET
SUITE 900
VANCOUVER, BC
CANADA V6B 5A6
(604) 687-0380

YOUR GUIDE TO THOMAS COOK CANADA

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