Pernec Corporation Berhad
Transcription
Pernec Corporation Berhad
VOL 40 FEBRUARY 2011 PERNEC PayPoint partners with TM to expand Streamyx coverage OSH Policy off to a good start Pengarah Urusan Pernec diwawancara dalam rancangan Biz Malaysia RTM Inaugural Townhall bridges communications gap PERNEC showcases ‘green’ products at IGEM 2010 Page 08 Page 12 Page 14 Page 20 Contents Editor’s Message FEBRUARY 2011 VOL 40 MD’s Message 003 • Aiming high, planning big in 2011 PERNEC PAYPOINT 004 005 006 • PERNEC PayPoint partners with TM to expand Streamyx coverage • Making charity a part of Hari Raya celebrations • New employees urged to foster unity PERNEC IT 008 010 • OSH Policy off to a good start • A new director is welcomed into the fold PERNEC TELCO 011 • Pernec Telco sumbang netbook heloNET untuk anak Jelebu HAPPENINGS/EVENTS 012 014 • Pengarah Urusan Pernec diwawancara dalam rancangan Biz Malaysia RTM • Inaugural Townhall bridges communications gap Info & Activity 016 018 020 022 024 025 026 • Consistency of thought key to innovation • Pernec PayPoint bangunkan inisiatif WiFi di Jelebu, Julau • PERNEC showcases ‘green’ products at IGEM 2010 • PERNEC hosts Futsal Tournament 2010 • Standing proud at 4th place in badminton tournament • PERNEC makes 5th placing at bowling tournament • Paying tribute to clients with a round of golf Building a knowledge generation for the nation “It is what you read when you don’t have to that determines what you will be when you can’t help it.” Oscar Wilde Why is education so important? It’s because it gives us knowledge of the world around us and develops a perspective of looking at life. It helps us build opinions and have points of view on everything we encounter in life. In short, education makes us capable of interpreting rightly the things we perceive. Education is important because it equips us with all that is needed to make our dreams come true. It opens doors for brilliant career opportunities and offers us better prospects in career growth. Today, almost all employers desire well educated prospective employees. Realising the importance of education is one thing. Acting on this realisation is quite another. We at PERNEC appreciate this fact and as a responsible corporate citizen, we strive to contribute in any way we can to raise the standard of education, particularly among school children. The recent award to supply netbooks by the MCMC under its Universal Service Provision programme has paved the way for us to initiate the formation of helonet Club and the establishment of the helonet educational portal, membership of which will be open to all recipients of our helonet netbooks. We hope to launch this programme by April this year. Our delivery of 30 helonet netbooks to the deserving students of Kg Teriang last year was our initial contribution towards this objective while the formation of helonet Club is an extension of this effort. We wish to see all sections of the community, be they in urban or rural areas, benefit from the Government’s aggressive approach to increase IT literacy among Malaysians. The future of a nation is safe in the hands of educated individuals and one cannot deny the fact that education is important for the economic growth of a nation. It fosters the principles of equality and socialism. It forms a support system for talents to excel in life and is ultimately, the backbone of a society. Editor Che Wan Esah Editorial Team 021 Che Wan Esah [email protected] Dafizeck Daud [email protected] Afizah Azmi [email protected] Ahmad Bukhari Abu Bakar [email protected] Amaludin Mohamad [email protected] MD’s MESSAGE Aiming high, planning big in 2011 Assalamualaikum and Salam Sejahtera W elcome to NADA PERNEC and Happy New Year 2011. Last year was a challenging and exciting year for us. Meeting the demands of the increasing number of BlackBerry, iPhone and iPad users kept us on our toes as did the nationwide launch of HSSB. Even our Telco Infrastructure Business and Wifi Business units were happy to capitalise on new business opportunities when the Government’s National Broadband Initiatives exceeded their penetration rate target. 2010 also saw the launch of more energy efficient solutions as part of our Green technology endeavour and with growth exceeding 100 percent in profitbefore-tax, we are upbeat about sustaining this momentum in 2011 as well. So here are my aspirations for PERNEC this year… We must continue to give top priority to our Customer Relationship Management programmes to ensure we fulfil our Business Thrust portfolio of Excellent Customer Experience (ECE). Through our payphone unit, we mind that customers want cost effective will continue to assist in building wifi solutions that can be translated into a infrastructures for the 40,000 payphones lower Total Cost of Ownership. nationwide, aiming to be the biggest We will secure more businesses in infrastructure provider for wifi in the 2011 and respond effectively to market country. changes by learning new things fast We will also continue to innovate and becoming the first movers into the the payphone business to the next level, market. To remain competitive, we must expanding the use of payphones as a also achieve Operational Excellence and payment gateway. Having already rolled champion cost improvement initiatives, out a successful programme with a mobile with increased productivity, as this will operator on credit reloads, we are looking mean increased profitability for the for even more opportunities in this Group. domain. To all PERNEC citizens, let’s pool our In 2011, we will renew our commitment efforts together and go the extra mile to to realise our vision statement – to be take PERNEC from a good company to innovative and provide value creation to a great company. I thank all PERNEC our end users. This will be the ‘Innovation citizens for a job well done in 2010. Now Year’ for PERNEC and we will need to let’s make 2011 the best year ever in incorporate this into our DNA. PERNEC’s 38-year history. Wassalam. Also on the agenda is to continue building Brand Equity and improving our Customer Service Index (CSI) ratings through increased and effective media Best regards, Abdul Karim Abdul Sallam Group Managing Director coverage. Our Group Corporate Relations division has taken on this task and we wish them all the best in making our brand more visible in the market place. Our Telco Infrastructure and IT Business units will re-model our market engagement approach to become a service-based organisation, keeping in FEBRUARY 2011 NADA PERNEC 03 Pernec PAYPOINT PERNEC PayPoint partners with TM to expand Streamyx coverage P ERNEC PayPoint Sdn Bhd (PPP) entered into a collaboration agreement with Telekom Malaysia Bhd (TM) to expand the latter’s Streamyx Internet network coverage at selected locations throughout the country. The expansion of the Streamyx network will be implemented by utilising PERNEC PayPoint’s helo hotspot platform, an innovative integration of communications Mr. Ang Meng Hee, General Manager, BSM, TM Wholesale. The signing ceremony was witnessed by Datuk Bazlan Osman, TM’s Executive Director/Group Chief Financial Officer and PERNEC Corporation Managing Director Encik Abdul Karim Abdul Sallam. With the availability of over 35,000 payphones nationwide, PERNEC PayPoint is well positioned to contribute to the expansion of TM’s Streamyx network phones by another 10,000 to cater to the expected high demand for broadband Internet across the country. “Since our establishment in 1973, PERNEC has aggressively participated in nation building, and we view this collaboration as part of our contribution towards this purpose. Our experience in the telecommunications sector has enabled us to offer the best cost effective solutions to our clients,” said Encik Abdul Karim. “Since our establishment in 1973, PERNEC has aggressively participated in nation building, and we view this collaboration as part of our contribution towards this purpose. Our experience in the telecommunications sector has enabled us to offer the best cost effective solutions to our clients,” Encik Abdul Karim. technologies capable of providing wireless broadband Internet services to the public. Signing the agreement for PERNEC PayPoint was its Chief Executive Officer Tengku Asmaluddin Tengku Arshad while TM was represented by Encik Rafaai Samsi, Executive Vice President, TM Wholesales. Witnessing the document signing were Tuan Rozaimor Azam, Manager, Project Management Office, PERNEC PayPoint and 04 NADA PERNEC FEBRUARY 2011 coverage as it can leverage on its vast site locations. PERNEC PayPoint has already invested over RM5 million to purchase the necessary equipment and has installed the hotspots at more than 400 locations. PERNEC PayPoint is currently the biggest payphone operator in the country with about 35,000 payphones located in urban and sub-urban as well as rural parts of the country. The company also plans to increase the number of its fixed line pay- The hot spot offered is also proof that the public or pay phone services is not limited to just making calls as their usage can be expanded to include a host of other related services. The introduction of PERNEC PayPoint’s helo hotspots is a significant shift for the traditional pay phone business in the country and its success has shown that this can be developed and exported to other countries as well. Pernec PAYPoint Making charity a part of Hari Raya celebrations T rue to its annual tradition of In addition, rewards were also given to sharing with family, PERNEC PERNEC staff whose children excelled in Corporation Berhad organised their UPSR, PMR and SPM examinations. an Open House to celebrate Hari It is hoped that such rewards will motivate Raya Aidil Fitri with its staff and associates these students to continue on their path to on 1 October 2010. academic excellence. Organised by the Human Capital Management Department, every effort was made to ensure the success of the Open House, which also saw other departments collaborating. The food got the thumbs-up with everyone enjoying themselves at the hawker-style stalls that dished up mouth-watering Malaysian delights of every kind. The Open House festivity was also an opportunity for PERNEC to share with those who were less fortunate. This time the company selected Pusat Pengajian Tahfiz Al-Quran Hayatul Uloom based in Semenyih as a recipient of a monetary contribution. The donation was to enable the rebuilding of the school’s Al-Quran learning centre that was destroyed in a fire early last year. FEBRUARY 2011 NADA PERNEC 05 Pernec paypoint New employees urged to foster unity “Do you do what’s right even when no one is looking or even if you knew you could N ew PERNEC employees were given valuable insights to the Group’s “Integrity is one of the most important values businesses, values and future direction of any business, yet many times it is overlooked during their orientation programme or not given its due recognition,” he noted. at Kelab Darul Ehsan on 26 July 2010. The He elaborated that to determine if Integrity programme was organised by the Human Capital is in one’s character or in the character of a Management Department. get away with In welcoming them to PERNEC, something?” If we Managing Director Encik Abdul can consistently Karim Abdul Sallam said his primary concern was to see a united answer “yes” to PERNEC, a group of companies these questions, with diverse businesses and staff it shows that we Integrity, Simplified and Innovative. from different backgrounds that worked as one. have integrity, “When we are together we Encik Abdul Karim. will stand firm and when we are divided, we will fail and collapse,” Encik Abdul Karim said. To achieve PERNEC this objective, implemented One PERNEC, a strategy to unite and integrate all the business, one needed to ask this question: “Do different sectors and businesses in the company. you do what’s right even when no one is looking “This strategy calls for a paradigm shift or even if you knew you could get away with towards one agenda. We will no longer be something?” If we can consistently answer compartmentalised and separated as individual “yes” to these questions, it shows that we have companies but rather function as one strong force integrity, said Encik Abdul Karim. going to the market with the ability to leverage on each other’s strengths.” At the orientation session, Encik Abdul Karim urged everyone to work harder and smarter as On the other hand, Simplified means that we will always look for ways to simplify things and move away from complicated processes and procedures as long as we uphold governance. the market was getting more competitive. More And by being Innovative, it means that importantly, he said everyone needed to inculcate PERNEC citizens will continuously seek ways to a strong sense of discipline so that together they improve themselves and their organisation. “To could complete their deliverables and tasks on innovate means to think in a new way. It may time. refer to incremental, radical and revolutionary To be consistent in this approach, Encik Abdul Karim urged all employees to understand and appreciate PERNEC’s principles of ISI – 06 NADA PERNEC FEBRUARY 2011 changes in thinking, products, processes or organisations,” said Encik Abdul Karim. Last year, the management introduced the four pillars of revenue growth, operational excellence, excellent customer experience, and engaged employees that will become the backbone of our focus moving forward. To this end, PERNEC established Key Performance Indicators (KPI) for all staff to ensure that resources within PERNEC have clarity of their individual deliverables. The KPIs are the basis of staff performance and is directly linked to equitable rewards. As such, Encik Abdul Karim stressed that all work assignments be well planned and executed. “We have the necessary ISO standards but we must also always raise the bar. We must also conduct regular post mortems to identify and improve gaps and be sincere in our pursuit of excellence by giving ‘Service from the Heart’,” he said. FEBRUARY 2011 NADA PERNEC 07 Pernec IT OSH Policy off to a good start “Safety must be part of our culture and we must embrace this culture. It needs to be part of our DNA. Health is Wealth and what we are doing now is essentially taking care of PERNEC’s citizens’ welfare.” P ERNEC Corporation Berhad recently launched its Occupational Safety and Health (OSH) Policy as testimony to our ongoing ef- forts to provide the safest workplace possible for our employees. In conjunction with this, PERNEC Group Managing Director Encik Abdul Karim Abdul Sallam also launched the company’s Safety Policy and Manual at the company’s headquarters in Ulu Kelang on 24 January 2011. At the launch, Encik Abdul Karim commented the launch of the OSH policy was timely given the high-risk nature of some of PERNEC’s employees’ work, particularly those involved in installing/maintaining transmission networks. A comprehensive OSH policy is often seen as a prerequisite to boost the wellbeing and competitiveness of a corpora- we must embrace this culture. It needs to The main objectives of this tion in a globalised world. It does so by be part of our DNA. Health is Wealth and policy are to: creating a healthy and innovative work- what we are doing now is essentially tak- • force and place that is able to fully enjoy ing care of PERNEC’s citizens’ welfare.” its full potential. and at the same, achieve organisational goals; Later, Encik Abdul Karim presented the This is so in various countries that have Policy to respective Heads of Departments approved regulations and amendments re- and CEOs of PERNEC Telco and PER- garding the occupational safety and health NEC Technologies. Create a safe working environment • Establish a prevention system to safeguard the working environment; and • Establish an effective and systematic of their employees in different industrial An OSH MS is a planned, documented sectors and office buildings. Consequently, and verifiable method of managing haz- it is necessary for all firms especially larger ards and associated risks. It includes the ones to make plans for the occupational se- process of planning, organising, leading To this end, PERNEC has established curity of their employees at the workplace. and controlling to enable the integration and maintained procedures to ensure that According to Encik Abdul Karim said, of safety aspects into all parts of an or- all employees at all levels are aware of: “Safety must be part of our culture and 08 NADA PERNEC FEBRUARY 2011 ganisation’s processes. way to manage OSH risks at the company’s premises. The importance of conforming to the Pernec IT OSH Policy and Procedures, and the requirements of the OSH Management System; Meanwhile contributors to the ‘Idea Box’ were also rewarded for their bright The OSH consequences, actual or po- ideas. Among the recipients were Encik tential, of their work activities and the ben- Shafie Abdullah Kamaruddin from PER- efits of improved personal performance NEC Technologies, Puan Rohani Atan from A comprehensive OSH policy is often seen as a prerequisite to boost the wellbeing Needless to say, the ultimate responsi- PERNEC Corporation, Encik Hishamuddin and competitiveness bility for OSH rests with the top manage- Abdul Rahman from PERNEC Technolo- of a corporation in a ment of PERNEC who have consented to gies and Encik Hanafi Harun from PTX. globalised world. provide all the resources required to implement, control and improve the OSH management system of the company. As a responsible employer, Encik Abdul Karim noted that PERNEC would ensure that only competent personnel perform specific tasks that may impact the OSH at the workplace. Apart from this, the management’s main duties under the OSH Policy are to define and communicate to employees the responsibility, accountability and authority of persons who identify, evaluate or control OSH hazards and risks. It must also promote cooperation and communication among members of the organisation, including workers and their representatives, to implement the elements of the organisation’s OSH management system. Additionally the management will establish and implement a clear OSH policy and measurable objectives and ensure effective arrangements for the full participation of employees and their representatives to fulfil the requirements of the OSH policy. FEBRUARY 2011 NADA PERNEC 09 Pernec IT A new director is welcomed into the fold P ERNEC Corporation Bhd has appointed Encik Zamani Abdullah, as the new director for its subsidiaries PERNEC Technology Sdn Bhd and PERNEC PayPoint Sdn Bhd. 45 year-old Encik Zamani who at present is Manager for Business Development in Permodalan Nasional Berhad (PNB), replaces Datin Paduka Jamiah Abdul Hamid in the Boards of the two subsidiaries. Encik Zamani holds a degree in Mechanical Engineering from Universiti Teknologi Malaysia where he graduated in 1990. Encik Zamani also completed a Certificate in Investment Analysis from Universiti Teknologi Mara (UITM) in 1996. In 2003, he was awarded the Certified Financial Planner recognition by the Financial Planning Association of Malaysia and later on, completed the Graduate Diploma for Finance and Investment at the Securities Institute of Australia in 2004. With this appointment, PERNEC Technology and PERNEC PayPoint will benefit from his extensive Encik Zamani joined PNB in 1994. Prior to that, he was Senior Engineer with Hitachi Metals Electronics as well as Assistant Manager with Perusahaan GEC Sdn Bhd. Encik Zamani is married to Puan Intan Surimi Bahari and the couple have four children, two sons and two daughters. With this appointment, PERNEC Technology and experience in the finance and PERNEC PayPoint will benefit from his extensive experience engineering fields. in the finance and engineering fields. We would like to welcome Encik Zamani onboard and are looking forward to a long and mutually beneficial association with him. 010 NADA PERNEC FEBRUARY 2011 Pernec Telco Pernec Telco sumbang netbook heloNET untuk anak Jelebu P ernec PayPoint Sdn Bhd, anak serta Ahli Majlis Mesyuarat Negeri kan khidmat dalam menyokong usaha syarikat Pernec Corporation Datuk Siew Chin Pin dan Datuk Yunus kerajaan bagi meningkatkan lagi kadar Berhad, membuka lembaran Rahmat. penembusan Internet khususnya di kapengalaman teknologi digTurut hadir pada majlis penyera- langan penduduk luar bandar. ital baru kepada penduduk Kampung han netbook itu ialah Ahli Dewan Un“Sumbangan netbook ini dan pelanTeriang, Jelebu, Negeri Sembilan den- dangan Negeri Bahagian Sungai Lui caran servis Internet adalah tanda gan pembangunan akses Internet jalur Datuk Zainal Abidin, Timbalan Ketua sokongan pihak kami mendokong lebar tanpa wayar dan sumbangan 30 Setiausaha KPKK Datuk Dr Mohd Ali usaha pihak Kerajaan untuk mengunit komputer netbook gabungkan projek ICT helonet kepada pelajardan jalur lebar di bawah Netbook helonet merupakan produk pelajar terpilih dari kastrategi daerah digital, digital terbaru yang diperkenalkan wasan itu. sejajar dengan agenda Projek pengem1Malaysia,” Abdul Kaoleh Pernec Corporation. bangan teknologi ini rim berkata. telah dijalankan berNetbook helonet sama dengan Kementerian Penerangan, Mohd Nor dan Pengerusi SKMM Tan merupakan produk digital terbaru yang Komunikasi dan Kebudayaan (KPKK) Sri Khalid Ramli. diperkenalkan oleh Pernec Corporadan Suruhanjaya Komunikasi dan MulPengarah Urusan Pernec Corpora- tion yang kini semakin aktif meneroka timedia Malaysia (SKMM). tion Berhad Abdul Karim Abdul Sal- pasaran pengguna industri telekomuniMajlis dirasmikan oleh Menteri Pen- lam berkata, sebagai sebuah syarikat kasi dan teknologi maklumat. Dengan erangan, Komunikasi dan Kebudayaan pelaburan kerajaan (GIC) yang ber- harga sasaran di bawah RM1,000, AbDato’ Seri Utama Dr Rais Yatim dan naung di bawah kumpulan syarikat dul Karim yakin Helo Net akan mendadisaksikan oleh Yang DiPertua Dewan Permodalan Nasional Bhd, syarikat pat sambutan hangat daripada kalangan Undangan Negeri Datuk Razak Mansur itu berbesar hati untuk menyumbang- pengguna, khususnya para pelajar. FEBRUARY 2011 NADA PERNEC 011 Happenings/Events Pengarah Urusan Pernec diwawancara dalam rancangan Biz Malaysia RTM U saha Pernec Corporation Berhad untuk meningkatkan lagi imej dan profil korporatnya telah menerima suntikan positif apabila Encik Abdul Karim Abdul Sallam, Pengarah Urusan Kumpulan, diundang ke dalam segmen Randau Niaga Bersama CEO, iaitu sebuah program Biz Malaysia RTM. Dalam segmen wawancara yang dikendalikan oleh hos Encik Muhammad Hisham Salleh, Encik Karim telah memperincikan kejayaan-kejayaan yang dicapai oleh Pernec Corporation secara am, dan Pernec PayPoint secara khususnya sepanjang 2010 dan juga perancangan untuk memantapkan lagi sektor telefon awam di masa hadapan. Berikut adalah temu bual itu yang disiarkan jam 6 petang pada 13 Januari 2011: Soalan (S): Sebelum kita melihat kepada diari 2011, bagaimana Encik melihat perjalanan Pernec di tahun 2010? Jawapan (J): Saya memulakan karier sebagai Pengarah Urusan Pernec pada Januari 2009. Pernec Corporation Berhad yang telah ditubuhkan pada tahun 1973, adalah sebuah syarikat usahasama antara Permoda- 012 NADA PERNEC FEBRUARY 2011 lan Nasional Berhad, Amanah Raya Berhad dan NEC Corporation of Japan. Antara pencapaian ketara syarikat ialah kejayaan memulihkan perniagaan telefon awam yang telah kami ambil alih pada tahun 2008. Secara amnya, para operator telefon awam di seluruh dunia pada hari ini sedang menghadapi saingan sengit daripada telefon mudah alih (bimbit) dan kebanyakannya, mengalami kerugian selain ada juga yang tidak dapat meneruskan operasi lagi. Namun keadaan agak berbeza bagi kita di Malaysia di mana data yang ada pada kami menunjukkan – mungkin ramai di antara penonton tidak menyangka – bahawa lebih 12 juta pemanggil membuat panggilan di telefon-telefon awam kami dengan purata satu minit panggilan setiap bulan. Syarikat telefon awam kami, Pernec PayPoint, mempunyai 35,000 telefon awam di seluruh Negara termasuk di Sabah dan Sarawak. Jumlah ini dijangka akan meningkat kepada 50,000 dalam masa dua tahun lagi. Dari jumlah ini, sebanyak 12,000 telefon awam adalah terletak di kawasan pedalaman dan luar bandar. Walaupun perniagaan ini sedang menghadapi saingan yang kuat dari sektor telefon mudah alih, kami masih mampu menjalankan operasi di kawasan luar bandar sebagai sebahagian dari tanggungjawab sosial kami untuk memberi khidmat kepada masyarakat di sana walaupun pada dasarnya, kadar pulangannya adalah rendah. Kejayaan untuk memulihkan perniagaan telefon adalah hasil transformasi model perniagaan melalui inovasi di mana telefon awam tidak terhad kepada panggilan telefon sahaja. S: Boleh Encik terangkan dengan lebih lanjut tentang proses transformasi melalui inovasi yang telah dijalankan? J: Telefon awam secara lazimnya adalah untuk kegunaan komunikasi suara namun melalui inisiatif transformasi melalui inovasi, kami telah memperluaskan aplikasinya kepada media pengiklanan dengan meng- Happenings/Events gunakan pondok telefon, dan menggunakan infrastruktur telefon awam sebagai pemancar khidmat WiFi untuk jalur lebar. Di samping itu melalui kerjasama dengan salah satu syarikat perkhidmatan telefon selular, kami juga telah memperkenalkan aplikasi ‘reload’ atau tambah nilai melalui telefon awam. Kami berpendapat pondok-pondok telefon pada satu hari nanti akan dapat dinaikkan taraf untuk menjadi kiosk telefon serta kiosk pembayaran dan bukan terhad kepada khidmat tambah nilai telefon prabayar. Aplikasi selainnya yang sedang kami kaji ialah mentransformasikan pondok telefon awam sebagai tapak untuk pemasangan CCTV, terutamanya bagi kawasan-kawasan tumpuan seperti sekolah dan sebagainya. Untuk pengetahuan semua, pada hari ini, terdapat lebih dari 8,000 telefon awam yang terletak di sekolah-sekolah di seluruh negara yang boleh dipasang CCTV. Dari kajian kami, ini adalah cara terpantas untuk menyediakan perkhidmatan CCTV dengan kos yang paling rendah. Proses transformasi melalui inovasi ini telah mula membuahkan hasil yang sangat memuaskan. Sebagai contoh, dengan adanya projek transformasi ini, keuntungan perniagaan telefon awam kami telah dapat ditingkatkan sebanyak 600% (dalam tahun 2010). S: Bagaimana dengan prestasi syarikat peringkat kumpulan? Boleh Encik jelaskan? J: Alhamdulillah, walaupun Syarikat menghadapi persaingan yang hebat, kami masih berupaya untuk mencatatkan pertumbuhan yang sangat memberangsangkan dengan keuntungan sebelum cukai atau pre-tax profit, meningkat melebihi 100% berbanding dengan pencapaian syarikat pada tahun 2009. Saya percaya prestasi kukuh ini adalah hasil dari inisiatif pengurusan Pernec yang memperkenalkan program transformasi perniagaan Pernec 2.0, yang memberi penekanan usaha kepada empat bidang iaitu: • Pertumbuhan Hasil (Revenue Growth) • Kecemerlangan Pengalaman Pelanggan (Excellent Customer Experience) • Kecemerlangan Operasi (Operational Excellence) • Penglibatan Kakitangan (Employee Engagement) Pada tahun lepas juga syarikat telah memperkenalkan program Balance Scorecard untuk memantau prestasi serta hasil kerja kakitangan dan ini juga telah memberikan impak yang positif kepada operasi syarikat secara keseluruhan. Kami juga telah memperkenalkan penggunaan teknologi IT secara lebih menyeluruh di dalam operasi kami untuk memastikan proses perniagaan yang lebih efektif dan efisien. S: Bagaimana di tahun 2011? Apakah perancangan Pernec? J: Pada tahun ini, kami akan menumpukan usaha untuk meningkatkan lagi pendapatan syarikat dari bidang-bidang perniagaan kami yang sedia ada dan masih relevan merangkumi bidang telekomunikasi, ICT dan telefon awan. Ini termasuk meneroka peluang-peluang dari perniagaan sampingan dan kami juga akan menceburi bidang-bidang perniagaan baru yang berpotensi misalnya produkproduk yang berteraskan teknologi hijau. Empat faktor penting yang akan menentukan kejayaan Pernec pada tahun ini adalah: • Fokus untuk projek yang memberikan pulangan yang lebih baik. • Pengurusan kos dan aliran tunai. • Pelaksanaan projek mengikut jadual dan kos. • Kecemerlangan Pengalaman Pelanggan. S: Apakah fokus utama Pernec dalam bergerak ke hadapan? J: Fokus utama Pernec di masa terdekat ialah menjadikan segala cabang perniagaan utama seperti unit telekomunikasi, ICT dan telefon awam yang terkandung di dalam pelan Pernec 2.0 menjadi kenyataan. Kami akan berusaha untuk mencapai matlamat yang telah kami tetapkan bagi mencapai objektif syarikat untuk menjana pendapatan RM1 bilion setahun menjelang tahun 2015. Kami juga akan terus meningkatkan usaha kami untuk menjadi sebuah syarikat yang berinovasi dan membina lebih banyak aplikasi kandungan seperti portal perniagaan halal Halalsquare.Com dan aplikasi-aplikasi e-commerce yang lain. S: Apa tips anda dalam mengendalikan cabaran dan menguatkan serta mengekalkan misi dan visi syarikat? J: Pada pandangan saya, ada lima elemen yang paling penting di dalam menangani cabaran perniagaan: Pertama ialah melaksanakan tuntutan pelanggan, melalui program Kecemerlangan Pengalaman Pelanggan. Salah satu cara untuk mencapai tujuan ini ialah dengan melaksanakan segala projek mengikut jadual yang telah ditetapkan. Syarikat juga perlu memperkenalkan CRM – Pengurusan Khidmat Pelanggan. Tips kedua yang ingin saya kongsi di sini ialah kepentingan inovasi dan ‘creativity’ dalam melakukan perkara-perkara yang baru melalui penekanan inisiatif Transformasi melalui Inovasi. Ketiga ialah pengurusan kos yang baik dan pemantauan kesihatan aliran tunai yang mantap. Aliran tunai yang tidak mencukupi akan menyebabkan gangguan kepada operasi syarikat. Kita harus mengelakkan pembaziran dan menggalakkan program penjimatan kos tetapi ini semua perlu dilakukan dengan berhati-hati supaya tidak menjejaskan mutu perkhidmatan. Keempat ialah meningkatkan keupayaan untuk melakukan sesuatu dengan cepat. Kelambatan dalam memberikan respons kepada peluang perniagaan mungkin menyebabkan kita kehilangan hasil perniagaan. Di samping itu juga, kita harus cepat untuk belajar sesuatu kemahiran dengan cepat, sebab segalagalanya berubah dengan pantas. Misalnya (bagi sektor) teknologi, perubahan mendadak boleh berlaku di dalam jangka masa yang pendek. Kelima, berkeupayaan untuk meramal peluang-peluang perniagaan di masa hadapan dan membuat olahan tentang apa yang akan terjadi kepada perniagaan sedia ada. FEBRUARY 2011 NADA PERNEC 013 Happenings/Events Inaugural Townhall bridges communications gap I n an effort to reach its over 1,400 To further enhance the Townhall employees, PERNEC Corporation session’s profile, Encik Karim made a Bhd recently organised two Town- specific request for the meeting to be re- hall sessions, one at its Ulu Ke- corded and included on PERNEC TV for lang headquarters on 4 October 2010 the benefit of those who could not attend. and the other a day later at the PER- A special awards presentation was NEC Advanced Networks’ manufactur- later held to reward staff with excel- ing outfit in Tikam Batu, Kedah. lent performance. The objective of the All respective Chief Executive Of- Townhall meeting was to enable staff ficers and Heads of Divisions were in- to interact with management and by vited to the meetings to present an up- doing so, enable both parties to get date of their projects and undertakings updates and answers to any queries. as well as future plans. Being a fairly large organisation, not All SBUs and SSUs delivered a five- everybody enjoys access to top manage- minute presentation on the objectives, ment and the session was intended as a development and initiatives of respective platform for everyone in PERNEC to departments followed by a Q&A session. voice their grievances if any and to share To round up the briefing, Group Man- their opinions with the management. aging Director Encik Abdul Karim Ab- This maiden effort to organise the dul Sallam gave a slide presentation on session was warmly welcomed by all the overall performance of the Group, and it has been decided that these ses- showcasing PERNEC’s achievements sions will be held twice yearly, from and the progress of the Group last year. 2011 onwards. 014 NADA PERNEC FEBRUARY 2011 Happenings/Events The objective of the Townhall meeting was to enable staff to interact with management and by doing so, enable both parties to get updates and answers to any queries. FEBRUARY 2011 NADA PERNEC 015 Info & Activity Consistency of thought key to innovation P ERNEC Corporation Bhd was the PNB Group Quality Initiatives, which proud to be among the partici- was formerly known as PNB Group Q- pants of the PNB Innovation & Day. Quality Award Convention or- He said, “The PNB Group Quality ganised by PNB Group’s Quality Commit- Committee has rightfully chosen ‘Innova- tee from 19 - 20 October 2010. The event tion’ as the theme for this year’s Quality was held at Theatrette, Menara PNB and Initiatives programme, which directly sup- was launched by Tun Dato’ Seri Ahmad ports the call of ‘Malaysia: Innovation Na- Tun Ahmad Sarji also said that a person’s ability to come up with new ideas needed to be explored and they needed to be encouraged to think creatively. Sarji Abdul Hamid, Chairman of PNB tion’ as declared by Prime Minister Dato’ Group. Sri Mohd. Najib Tun Razak in July. The programme is one of the initiatives Tun Ahmad Sarji added that the build- by PNB to achieve continuous innovation ing blocks for innovation were creativity. and quality within the PNB Group of Com- He elaborated that one has to be creative panies. It was also the peak programme of in order to innovate. And creativity begins the Quality Activities initiated by the PNB with an idea, a new and fresh idea. The Group. idea can be simple or complex, adding that Apart from the various activities held, a new way of thinking needed to be taught the event also included the Quality & In- and developed in order to enhance creativ- novation Exhibition and Innovation Con- ity. vention. 016 NADA PERNEC FEBRUARY 2011 “Creativity can only be developed In his opening remarks, Tun Ahmad through consistent thought. New ideas Sarji said this year marked the 10th year of cannot be generated if we feel complacent and accept seeing the same things day in and day out. We need to expand our way of seeing things or think out of the box,” he said. ideas and for their ideas to be heard and recognised,” said Tun Ahmad Sarji. In the Innovation Convention, 13 groups participated and presented various Tun Ahmad Sarji also said that a per- initiatives on innovations for their respec- son’s ability to come up with new ideas tive companies. The winner was Assembly needed to be explored and they needed to Services Sdn Bhd, one of the subsidiaries be encouraged to think creatively. of the UMW Group with a project entitled He explained that the Malaysian Foundation for Innovation recently launched a ‘To eliminate tip cost of reordering, due to tip outer joint damage at guntip centre’. programme called ‘My Idea: 1 Malaysia, 1 At the end of the event, a prize giving Million Ideas’ that encouraged the conver- ceremony was held with Tun Ahmad Sarji gence of ideas from all levels of society, presenting awards to all participations. and the effort to convert these ideas into best practices. Earlier PERNEC organised the ForumQ Day to fulfil its requirements of the 2010 “I would encourage companies under PNB Group Quality Programmes. The the PNB Group to establish a similar plat- event was held on 17 August 2010 at The form for your employees to channel their Theatrette at PNB Tower. FEBRUARY 2011 NADA PERNEC 017 Info & Activity Pernec PayPoint bangunkan inisiatif WiFi di Jelebu, Julau P rogram Kampung WiFi yang ber- Julau, Serawak sebagai menyokong usaha Kampung Bahagia Jaya, Sibu, Sarawak tujuan untuk mendedahkan kepe- Suruhanjaya Komunikasi dan Multimedia dan juga di Pagoh, Johor. satan teknologi maklumat dan (SKMM) untuk meningkatkan lagi khid- “Pernec PayPoint, sebagai satu-satunya komunikasi kepada masyarakat mat liputan Internet jalur lebar tanpa wa- peneraju khidmat Internet jalur lebar tanpa luar bandar, sedang berkembang dengan yar, khususnya di desa-desa dan kawasan wayar melalui telefon awam (WiBOP) di positif dan diyakini dapat membantu men- luar bandar. negara ini, mempunyai infrastruktur yang ingkatkan lagi kadar penembusan Internet di kalangan mereka. Program Internet jalur lebar tanpa wa- meluas untuk menyokong usaha ini mela- yar di Kampung Teriang merupakan pro- lui lebih 35,000 telefon awam di seluruh “Pernec PayPoint, sebagai satu-satunya peneraju khidmat Internet jalur lebar tanpa wayar melalui telefon awam (WiBOP) di negara ini, mempunyai infrastruktur yang meluas untuk menyokong usaha ini melalui lebih 35,000 telefon awam di seluruh negara,” Pengarah Urusan Pernec Corporation Berhad Abdul Karim Abdul Sallam. Pernec PayPoint Sdn Bhd, yang telah gram yang keempat seumpamanya yang negara,” kata Pengarah Urusan Pernec membangunkan beberapa konsep pema- dijayakan oleh Pernec PayPoint dan di Corporation Berhad Abdul Karim Abdul sangan bagi projek itu di serata negara, Julau pula yang kelima. Sebelum ini, sya- Sallam. telah meneruskan usaha murni tersebut di rikat itu telah pun membangunkan khidmat Dari jumlah tersebut, lebih 15,000 loka- Kampung Teriang, Negeri Sembilan dan yang sama di Kampung Gita di Kuching, si telefon awam ini terletak di kawasan luar 018 NADA PERNEC FEBRUARY 2011 Info & Activity bandar seperti Kampung Teriang. Setiap satu lokasi ini berpotensi untuk menjadi tapak perkhidmatan Internet jalur lebar tanpa wayar. “Dengan adanya 15,000 lokasi ini, SKMM akan dapat memanfaatkan tapaktapak kepunyaan Pernec PayPoint yang telah tersedia ini untuk meningkatkan lagi kadar penembusan Internet jalur lebar di kawasan pendalaman,” ujar beliau. Sementara itu, kemudahan Internet yang dibangunkan bersebelahan perpustakaan desa di Kampung Teriang akan memberi akses Internet jalur lebar secara percuma kepada penduduk yang mendiami sekitar 300 meter dari kawasan tersebut. Pada majlis pelancaran itu, Menteri Penerangan, Komunikasi dan Kebu- dayaan Dato’ Seri Utama Dr Rais Yatim telah membuat satu sesi sidang video dengan ketua kampung berdekatan sebagai demonstrasi kebolehcapaian servis Internet yang telah dibangunkan. Dengan adanya perkhidmatan Internet jalur lebar ini, Abdul Karim berkata, para penduduk Kampung Teriang akan dapat menikmati capaian maklumat yang cepat dan seterusnya merapatkan lagi jurang digital di antara penduduk bandar dan luar bandar. FEBRUARY 2011 NADA PERNEC 019 Info & Activity ‘green’ PERNEC showcases products at IGEM 2010 T he growing global concern on the producer of solar cells after China and Ger- importance of green living has many, once related projects are completed put PERNEC Corporation Bhd next year. Our country’s immediate goal in good stead to benefit from the is to increase our market share to 17% of value chain that can help propel the country enormous potential in this technology sec- world production and reach the No. 2 spot onto global solar growth. tor, particularly green energy solutions. behind China by 2020. At the moment, the PERNEC Group, As such, the company is taking active Under the Economic Transformation through its Sungai Petani-based subsidiary steps to expand its businesses from tradi- Programme (ETP) launched by Prime Min- PERNEC Advanced Networks Sdn Bhd, tional telecommunications, payphones and ister Datuk Seri Mohd Najib Tun Razak, is already manufacturing the PERNEC ICT operations into green technologies. Malaysia will use its current capabilities Solartif Solar Panel to power its GSM As part of this effort, PERNEC partici- and experience in producing semiconduc- payphones. The company also plans to pated in the International Greentech and tors to go into the solar industry, due to the significantly enhance the number of solar- Eco-Products Exhibition & Conference similarities in the solar and semiconductor powered public phones. 2010 in October to showcase its green offerings to potential clients. On display was its Hybrid PERNEC Solartif Solar Panel (PSSP) and PERNEC iWind wind turbine alternative energy systems in addition to its ecofriendly LED bulbs. PERNEC’s move into the green technology sector will enable the company to take advantage of the various incentives and grants allocated by the Government to develop this sector in line with the goal to make Malaysia the world’s leading so- lar cell producer, explained PERNEC Managing Director Encik Abdul Karim Abdul Sallam. Malaysia is well positioned to become the third largest 020 NADA PERNEC FEBRUARY 2011 Malaysia’a urban population is expected to increase by 40-50% by 2030 and average buildings in Malaysia currently consume over 250 kwh per sq.m. per year. Info & Activity As a rapidly developing nation, crease by 40-50% by 2030 and environmental awareness has in- average buildings in Malaysia cur- creased dramatically in Malaysia in rently consume over 250 kwh per recent years. In 2008, Malaysia was sq.m. per year. ranked 27th out of 149 examined Taking these facts into consid- countries on the Environmental eration, the use of green build- Performance Index. ing techniques and materials will Moving forward, more eco- greatly reduce the heavy impact on nomic resources are being allocated the environment and the resources politically to conserve the environ- needed by these buildings. The in- ment and resources at the higher troduction of the Green Building environmental standards (?). In fac- Index (GBI) and fiscal incentives ing up to the challenges of sustain- of the National Budget have also able development, the Malaysian reinforced the prospect of the green Government has identified green building sector. technology as one of the emerging drivers of economic growth for the country. As Malaysia is still relatively a new player in green technology, the country is open to various initiatives such as joint ventures, trade partnerships and technological collaborations. Why is energy the hottest sector in green technology? That’s because in terms of energy use per capita, Malaysia surpasses other ASEAN countries like Thailand, Indonesia, the Philippines and Vietnam in its energy requirements. The national energy requirement in Malaysia is forecasted to reach 18 gigawatts by 2020. In the building sector, Malaysia’a urban population is expected to in- FEBRUARY 2011 NADA PERNEC 021 Info & Activity PERNEC hosts Futsal Tournament 2010 P ERNEC Corporation Bhd was honoured to play host to the PNB Group Inter-Company Futsal Tournament held at Sports Planet Ampang on 10 July 2010. The annual event specifically organised for companies under the PNB Group attracted participation from 12 companies namely PERNEC, PNB, Sime Darby, Maybank, UMW, CCM, Prolintas, MNRB, PNB Commercial, Island & Peninsular, NCB and FEC. In total, there were 12 men’s teams and seven women’s teams. After the draws were announced, the men’s teams were divided into three groups and the women’s teams into two groups. Each team sent five main players and five reserve players. For each game, 15 minutes ults Men’s Team Res aybank Champions - M W 2nd place - UM Darby e 3rd place - Sim intas 4th place - Prol Results Women’s Team aybank Champions – M e Darby 2nd place - Sim W M 3rd place – U 4th place - PNB 022 NADA PERNEC FEBRUARY 2011 were allocated for the competing two teams to show off their dribbling skills. All teams played in a round robin format and the eight teams with the highest points proceeded to the quarter finals. After having fought extensively throughout the day, Maybank emerged as the champion for the men’s team after edging out UMW 3:0 in the finals. For 3rd and 4th placing, the matches were between Prolintas and Sime Darby with Sime Darby winning 2:0. For the women’s teams, the final match was between Maybank and Sime Darby with Maybank declared winners after thumping their rival 4:0. UMW, meanwhile placed third after beating PNB 1:0. Chief Executive Officer of PERNEC IT, Encik Zalman Yaacob Zulkifli gave away the prizes to all the winners. Info & Activity In total, there were 12 men’s teams and seven women’s teams. After the draws were announced, the men’s teams were divided into three groups and the women’s teams into two groups. FEBRUARY 2011 NADA PERNEC 023 Info & Activity Standing proud at 4th place in badminton tournament S taff of PERNEC took to the courts For Group A, PNB emerged as the cham- once again and emerged as 4th pion after beating Sime Darby who took Place winners when they par- second place and Island & Peninsular who ticipated in the PNB Group Inter- came in third. Meanwhile, MIDF emerged as champi- the Sports Centre Hall, University of Ma- ons of Group B after they beat PERNEC laya on 9 October 2010. and MNRB. PERNEC was second and were Sime Darby, PNB, MNRB, Island & Peninsular and MIDF. The final match between PNB and Sime the group level by winning the match 4-1. It had earlier lost to PNB 3-2. The third and fourth placing games saw a repeat match between PERNEC and MNRB third. In the semi-final match between PNB and PERNEC, PNB won 4-0 while Sime The following players represented PERNEC in the tournament: Name/CompanyParticipation Mohd Yunus Abdul Wahab, PERNEC Paypoint Men’s Single (1st) Samsul Hairi Mohamed Aini, PERNEC Technologies Men’s Single (2nd) Wan Kamaruddin Wan Mustaffa, PERNEC Transmission Men’s Double Amir Hussain Khalil, PERNEC Transmission Men’s Double Mohd Shahril Abu Bakar, PERNEC Transmission Mixed Double (1st) Norhidayah Hamzah, PERNEC Transmission Mixed Double (1st) Shaiful Azman Abd Razak, PERNEC Paypoint Mixed Double (2nd) Norizan Hussin, PERNEC Paypoint Mixed Double (2nd) Noraisah Mohd Halipah, PERNEC Corporation Berhad Women’s Double Reflia Zukri, PERNEC Integrated Network Systems Women’s Double Dolmat Khalil, PERNEC Transmission Men’s Veteran’s Double Abd Basir Mohd Johari Men’s Veteran’s Double 024 NADA PERNEC FEBRUARY 2011 with a 3-2 score. Darby saw the latter overcoming its loss at Company Badminton Tournament held at Also participating in the tournament Darby beat MIDF in their semi-finals match MIDF where we narrowly lost with a 3 -2 score. ere: results w The final arby - Sime D n io p m a Ch - PNB 2nd place - MIDF 3rd place C - PERNE 4th place Info & Activity PERNEC makes 5th placing at bowling tournament O utstanding bowlers of PERNEC Corporation Berhad put in a good show at the PNB Group Inter Company Tenpin Bowling Tournament with the men taking fifth placing with 2,499 pins and the women taking seventh place with 1,907 pins. The tournament was held at Sunway Mega Lanes on 24 July 2010. UMW Corporation Berhad also put in a sterling performance and emerged champs in the women’s category with 2,599 pins. The company came second in the men’s category with 3,078 pins. Maybank did well in edging other competitors out to win the management’s category with 2,685 pins. It also took first place with 3,112 pins in the men’s category. In the women’s category, Maybank clinched the second spot with 2,325 pins. Sime Darby Berhad which trailed UMW and Maybank in the early stages of the tournament, slipped to second place in the management’s category with 2,625 pins, and third place in both the men’s and women’s categories with 2,768 pins and 2,303 pins respectively. In total, 12 companies namely Permodalan Nasional Berhad, Sime Darby, Maybank, UMW, Prolintas, NCB, FEC Cables, Island & Peninsular Group, PNB Commercial, PFM Capital, PERNEC and MIDF competed in the tournament. UMW, the hosting company for the tournament, emerged as the overall champion when both their men’s and women’s teams won with a total pin count of 5,677. PERNEC players: Mohd Hamidi Mohd Aris Zulkifli Yaakob Sharifuddin Alaluddin Harunnasri Mohd Arif Siti Rahmah Ali Hjh Nor Azizan Abd Razak Norhidayah Hamzah Hasliza Hassan FEBRUARY 2011 NADA PERNEC 025 Info & Activity Paying tribute to clients with a round of golf T he PERNEC Corporate Golf Invitational 2010 came to a triumphant close with the participation of more than 100 customers and management personnel of PERNEC at the Bangi Golf Resort on 23 October 2010. Hosted by PERNEC Director Encik Megat Dziauddin Megat Mahmud, this annual event aims to foster closer ties between the company’s management and its clients, and is a gesture of appreciation by PERNEC to its key partners. Encik Sulaiman Kudus from Celcom Axiata emerged as the overall champion of the golf tournament. With a handicap of 16, he scored 38 points at the end of play, taking home the Challenge Trophy and an LCD TV. Meanwhile Encik Nik Shukri Nik Soh from Perbadanan Putrajaya who holds a handicap of 12, grabbed the Medal A category, also with 38 points. Second place in this category went to Encik Mohd. Mahyudin Noh from Celcom Axiata and third place, Mohd. Zainudin Ahmad from Telekom Malaysia. from the Malaysian Communications and Multimedia Commission. For ‘nearest to the line’, Encik Mohamad Zainudin Ahmad from Telekom Malaysia returned as the winner with a distance of 3.4 metres at Hole 3 while for Hole 13, the winner was Encik Ibrahim Shah, also from Telekom Malaysia with a distance of 0.75 metres. For Category B, the winner was Encik Dr. Abdul Rahman Tasir from Jabatan Zulkifli Othman, also from Perbadanan Kerja Raya won the longest drive category Putrajaya. Zulkifli who has a handicap with a distance of 250 metres for Hole of 22, managed to secure 36 points. The 3. For Hole 14, Encik Sufian Aziz from runner-up in this category was Celcom Telekom hit the hardest and posted a Axiata Chief Corporate Officer Encik distance of 285 metres. Mohd Adlan Ahmad Tajuddin while third Among the VIPs who participated in the place went to Encik Mohd. Yasin from the Corporate Golf Invitational were Genting Companies’ Commission of Malaysia. Berhad Deputy Chairman Tun Hanif Omar, In the novelty section, Encik Mohamad Multimedia Development Corporation Mudasir Abdullah from Celcom Axiata CEO Datuk Badlisham Ghazali, Executive was judged the winner for ‘nearest to Vice President for TM Wholesales Encik the pin’ for Hole 2 when he posted a Rafai Samsi and Syarikat Bekalan Air distance of 2.6 metres while for Hole Selangor (Syabas) CEO Datuk Roslan 11, the winner was Encik Bukhari Yahya Hassan. 026 NADA PERNEC FEBRUARY 2011 According to the organising committee chairman Encik Sazalli Alias, the event was a success with the participation of various key industry players as well as clients of PERNEC who had come to enjoy a day of golfing fun. “We hope that our golf event this year will be just as enjoyable, if not better than the one we just held in 2010,” he said. The event was a success with the participation of various key industry players as well as clients of PERNEC who had come to enjoy a day of golfing fun. FEBRUARY 2011 NADA PERNEC 027
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