78 pelajarsekolahserta`iPertandinganKaligrafiSeniKhat

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78 pelajarsekolahserta'iPertandinganKaligrafiSeniKhat
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PUCHONGPERDANA Seramai 78 peserta daripada sekolah menengah dan sekolah rendah di kawasan
pentadbiranMajIis Perbandaran Subang Jaya (MPSJ)
menyertai Pertandingan Kaligrafi Seni Khat yang dianjurkan di Masjid As-Salam di sini, semalam.
Ketua Program Penganjur Pertandingan,
Sadzliawaty Mohd Dom berkata, pertandingan anjuran Perpustakaan Hiperrnedia MPSJ bertujuan mencurigkil bakat peserta mengenai kemahiran menulis
kaligrafi khat.
.
Katanya, selain itu, program selama dua jam itu
diadakan bagi memperkenalkan perpustakaan yang
ditubuhkan MPSJYaIlg terletak di USJ9 dan Plaza
Serdang Raya di sini kepada peserta.
"Seni kaligrafi khat semakin dilupakan masyarakat kini, justeru kami merancang untuk mengadakan
program khusus kepada peserta berumur antara tujuh
hingga 17tahun.
"Melalui programini, kami berharap supa.yaia dapat meningkatkankemahiranpenulisankaligratikhatdi
kalangan kanak-kanak, selainwarisan kesenian Islam
ini tidak dilupakan kelak," jelasnya.
Menurut Sadzliawaty,seramai 54peserta berdaftar
terdiri daripada pelajar sekolah menengah, manakala Z4lagi daripada sekolah rendah di sekitar Serdang,
Subang Jaya dan Puchong.
"Pada mulanya kami hanya menyasarkan 50peserta yang akan menyertai program pada hari ini (semalam), namun temyata sambutan yang diberikan sangat menggalakkan.
"Kami berhasrat untuk menjadikan program ini
berterusan dalam usaha memberi penambahan ilmu
kepada masyarakat," ujarnya.
Sementara itu, Ahli MajlisMPSJ, Ainon Imbi ber-
kata, proses globalisasi menyebabkan penekanan terhadap tulisan Jawi berkurangan, malah ada antaranya
yang tidak b9leh memhaca tulisan berkenaan.
"Pembelajaran khatini memerlukan usaha yang
gigih, malah pengajarannya adalah suatu aktiviti yang
mencabar dan memerlukan kesabaran yang tinggi.
"Justeru, satu program perlu dilaksanakan bagi
mernperkasakan semula usaha memantapkan seni
khat di Malaysia dan memperluaskannya kepada seluruh khalayak, khususnya di peringkat sekolah," jelasnya sebelummenyampaikan hadiah kepada pemenang
pertandingan.
Pemenang pertama bagi kategorisekolah rendah
membawa pulang hadiah bemilai RMZSO,manakala
tempat kedua dan ketiga masing-masing membawa
pulang hadiah bernilai RMzooserta RM100.
Pemenang bagi kategori sekolah menengah membawa pulang hadiah bemilai RM300 (pertama), RM Z50
(kedua) dan RMzoo (ketiga).
Bagi 10hadiah sagu hati, pemenang ~mbawa pulang hadiah bemiiaiRM60 dan kt!semua mereka menerima sijil penghargaan.
Sebahagian peserta bersama hadiah yang dimenangi dalam pertandingan Kaligrafi Seni Khat.
SWA~ ~At-1
... 2 MAR 2008
&1~
74.'
MasjidbarusiapMacdepan
Masjid yangdibinaitu
adalah pindahan tapak
masjid lamayang
terletak di Jalan Lama
Batu 12,berdekatan
persimpanganLebuh
RayaDamansara
Puchong (LDP).
. NUR
FARHANA
ABDUL
MANAN
TAMAN'SRI PUCHONG
Lebih 10,000 pendudukcli sini
bakal menerima sebuah lagikemudahan masjid apabila ia dijangka disiapkan pada Mac tahun depan.
NORIZANMUSTAFA
"Justeru, tapak masjid
yang barn' ini akan memberi kemudahan yan.glebih
Nazir Masjid .Batu 12, baik kepada pendlJdtik,seNorizanMustafa berkata, talain menjamin keselamatan
pak masjid itu akan dibina di
anak-anak yang ingin meJalan Utama Sri Puchong di
nunaikan solat kerana mas'.~-"'-~'-"
~sini berdekatan dengan pe- jid lama terletak berhadapDr
Mohamad
Satim
Diman
(tengah)
mencu.baalat
menentLlkan
arah kiblat.
rumahan penduduk.
an jalan besar yang sibuk,"
Menurutbeliau lagi,masjid ujamya.
ke tapakyangbarn.
menjalankanpelbagaiaktiviti anmasjidkeranajumlahzakat
yang dibina itu adalah pindahNorizan berkata, pen"Selain itu,. Jabatan bermanfaat.
.
yang dikeluarkanmeningkat
an tapak masjid lama yang duduk di kawasan sekitar Pengairan dan Saliran (JPS)
Sementara itu, Ketua daritahunke tahun.
terletak di Jalan Lama Batu Taman Sri Puchong,Taman juga metnaklumkantapak UMNOBahagianPuchong,
"Gunakanlahmasjidde12, berdekatan persimpang- Mutiara Puchong dan Pusat masjidlamaterletakdiatasta- Datuk Dr Mohamad Satim ngan sebaiknyauntukaktiviti
an Lebuh Raya Damansara BandarPuchongsebelumini nah rizab mereka dan meng- DimanyanghOOirsamadalam bermanfaatdan untuk mengPuchong (LDP).
menunggu hampir tujuh tahun
ganggusistemperparitanyang programpenentuanarahkiblat ajar anak-anak kita perkara
"Tapak masjid lama sudah
untuk mendapatkemudahan menimbulkanmasalahbanjir," di tapak masjid itu semalam, kebaikan.
tidak lagi sesuaikerana ia terjelasnya.
berkata,lebih banyakmasjid
"Mendirikanmasjidadalah
masjid.
letakjauh daripada perumahan
"Namun, setelah menJusteru,menurutnyalagi, akandibinadi Selangor.
perkarayangbalk,malahnabi
penduduk, selain tidak mtimdapati kedudukan masjid lama
tapakbarn itu bakalmendiriKatanya,peruntukanyang membinamasjidketikabeliau
punyai kemudahan letak kereta
yang tidak lagi sesuai, kami sekanmasjidyanglebihdekatdan diperolehmelaluizakatmem- mula-mulaberhijrahke satu
yang cukup.
memudahkanpendudukuntuk bantukerajaandalampembina- tempat,"ujarnya.
pakat imtuk memindahkannya
'
.
~11"ML UA~AtJ
- 2 MAR 2008
~
19]
"ECIVllSERVICE AND THE PUBLIC DELIVERYSYSTEM
Mampu
enables 'One
Service, One
Delivery'
Dealing
with government departments and their
agencies is increasingly becoming a breeze, thanks,
in no small measure, to the unseen hands
facilitating the ICT-driven public delivery system.
P. SELVARANItalks to Datuk Normah Md Yusof,
the direCtor-general of the Malaysian
Administrative Modernisation and Management
Planning Unit (Mampu) on what is happening
behind the scenes
-
What does Mampu do?
We are an organisation within the
Prime Minister's Department entrusted with the task of introducing
Idministrative reforms in the public
sector.
The aim is to continuously upgrade
the quality. emciency and e!Tectiveness of th" delivery system of government department" and agencies.
How is Mampu involved in helping to improve Ule delivery system
of government departments and
agendes?
We prmide advisory and consultaney services to public sector agencies in improving management practices so they are better equipped to
manage their services for the people.
We also provide t)Jchnical and
management expertise in the appliration of information and communiration technology (lCT!so that the
agencies ran provide more customer-centric services as weD as improve their internal operations in
supporting these services.
This is what will ease doing busin('ssul Malaysia.We look intoreducu." the number of processes. forms.
'\, also ensure there is uniformity
i,j implementingmodernisation
ini's across IIi" departments and
." Ju lU"h circulars and
olin 0 in s 'ral arcas that are
lorallO ,ervire deliverv.
abo m(IUI:tauarencssand
111 'n rr 'mnmcstoen.1' m 'Sl odingofadminII( u " ""
linitiatives
IH ,d to 1('''''' on servic. de-
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Q: What initiatives has Mampu undertaken to date to enhance ilie
quality of services rend)Jredbygov-
ernment departments and agen'
des?
A: One of the major initiatives is the.
implementation of eKL. which is to
provide a wide range ofin~grated
and comlected services for citizens
and businesses in the highly W"banised Klang VaDeyarea.
This is also part of the Public Service Conunitlnent 2008 (pSC 2008)
that was announced hy the ChiefSecretary to the Government on Jan 16
which is premised on the "One Service. One Delivery. No Wrong Door"
concept.
"No Wrong Door" can be interpreted in many ways. For example. we
have the MyGovernment portal
through which the public can access
aD the government websites via a
single gateway.
The one-day renewal of passports.
the ease of registering a business and
even the renewal of YoW"driving licence. insW"ance and payment of
bills at post omces are just some of
the many initiatives. Payments at
post omces means yon go to one door
and you get many services.
"999" is also another example of
"No Wrong Door" where you dial a
single number to access various services.
Mampu di~ecto~-general Datuk No~mah Md Yusof says various studies show the Malaysian civil service is In
compliance with many of the best in class practices adopted by high-performing civil services in the world.
We also set service standards and
ensure quality assW"ance of delivery
processes through the implementationofMS ISO 9001:2000 quality
management standard.
The "Star Rating System" is also
being introduced to ra.nk the peIiormance of ministries and departments and SpW"healthy competition
among them.
We also assist them to re-engineer
their business processes and review
their licensing requirements.
We have to make sW"ePublic Service Commitment 2008 is fulf'illed
and we are one of the agencies which
has been asked to do the foDow-up.
We have to make sW"ewe foDow
through the commitment that has
been pledged.
Q: Do you engage ilie private sector
in implementing these initiatives?
A: Yes. we work with the private sector and ensure that their views are
considered when the agencies draft
ne.w policies or introdnce rules and
regulations that will affect the private sector.
Back in the early 19905. Mampu issued specific guidelines to government agencies to establish consultativepanels with the chanmers of
commerce and private sector associations to obtain feedback and input
so that action can be taken to remove
obstaclesthat hinder the growth of
business activities.
Issues on service delivery had been
IMPROVEMENTSMADE FORTHE
HOTELINDUSTRY(PRE-OPERATION)
i
Previous
Co-estabtishment
12
Hotel construction
40
Hotel operation
20
TOTAL
72
,.~
.
'I\!~,
(urrent
: 96
i 405
: 45
t--
.
12
28
4
: 546
44
"
37
97
9
I
: 143
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! approvals token approvals roken
Stage
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'ft"
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raised and deliberated through this
channel in the spirit of Malaysia Incorporated.
Dialogues and meetings are the
main mechanisms we use to get the
involvement of the private sector and
non-governmental organisations in
desigrLing effective delivery mechanisms.
Today. we have Pemudah. the Special Task Force to Facilitate Business.
which has taken puhlic-private sector
partnership to a higher level.
Pemudah.whichisledbythe Cruef
Secretary to the Government and cochaired by the president of the Federation ofMaJaysian MannfaclW"ers.
has heads of departments and cap-
NEW STRAITS TIMES
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- 2 MAR2008
Tatlkh:
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1/1
tains of indnstry sitting as members
and deliberating on issnes to facilitate the ease of doingbusiness.
Mampu is a member ofPemudah
and I have witnessed fIrst hand how
efIectively both sectors have functioned In addressing various service
delivery issues afIecting the business
community.
The government has also instructed aD agencies to ensure efIective
communication channels with their
customers. whether from the private
sector or the public at large.
Thesemclude input and suggestions through websites. emails and
other chromels. AUfeedback and
complaints gathered must be ac-
from No 8 in 2000, we are now No 6.
This shows we have,made a lot of
improvement.
Our tatget is to keep
on improving.
knowledged
within three days if they
are received through ordinary mall
or inunediatelyifthey
are received
through email or SMS.
They are then to be informed of the
status of their complaint or re(;eive
feedback within seven days.
Q: CIUl you give some examples
how things have been simplified
the business community?
Q: Whatis'~alaysia's
antongthe
world's
A: I have not corne across any international rankittg of the world's civil
service in a single category. However, we ClUluse rankings that relate to
~rtain
aspects of civil service performanceas
a guide.
of
for
A: Let's take the hotel industry. If you
want to set up a hotel, you have to
deal with several agencies such as
the land ollice, the local authority,
the fire department,
the departnient
of machinery,
etc.
What we do now is sit with th!\m to
see how we can improve.41,ter~s
of
timeliness. Previously, it would take
546 days (from registration,
construction to pre-operational)
and the
applicant would have to deal with 22
agfmcies for 72 dilferellt approvals.
Now it takes only 143 days and
they deal with only 19 agencies for
44 approvals.
. Instead offilling up 15 forms like
before, they now only have to fill a
single composite form~
This has been made possible with
the involvement oCthe industry players themselvesthe hoteliers, the
employers,
the licensing agencies,
the local authorities,
the land office,
For exampllj,J~ye<II:.th~!;Irown
University Global e,Governmentreport rankedMaiaysia
25th out 01'198
countriesofor electronic government
initiatives.
Inthe Doing Business
2008 Reportpublished
by the World Bank,
Malaysiaranked.No 24
for Ease of Doing
Businessin 2007 out of
178 economies.
...
etc.
We playa facilitative role for them
to go through the processes and see
how it can be simplified.
Q: How do you keep track whether
these agencies are following procedure and applying these initiatives?
A:. We have an inspectorate
division
whose members visit all the agencies, especially those which deal with
customers,
frontliner agencies such
as the NRD (National Registration
Department),
local authorities,
JP J
(noad Transport Department)
and
the IIrnnlgralion
Department
where
there are a lot of counter services, to
observe the service delivery.
Bverymonth,
we have a team
which goes to.all these agencies to
observe whether they adhere to our
guidelines.
We also do "mystery shopping" such as testing to see if the telephone
operators
answer within 10 seconds
or three rings. We also pretend to be
a customer to observe how they
serve clients at the counter and what
kind offacilities they offer.
We also look out for the standards
they should comply with such as the
queuematic
system (digital system of
queuing),
a suggestion box, facilities
for the disabled and senior citizens,
and Door managers
to control the
crowd.
So, we look into the facilities they
have to make their clients happy. But
we are also aware that not every
agency has the resources
to have all
these facilities.
Q: What happens
do not implement
if these agencies
these initiatives?
A: From the feedback we get, we
prepare a report and table it to the
Panel on Monitoring Service Delivery
which is chaired by the ChiefSecre-
tary.
The fmdings
of this panel is then
ranking
civil service?
years.
provide
economies.
CtIstomer service is lUlother area
associated with the civil service.
Accenture,
a global management
consulting,
technology services and
outsOlJI'cing company, has come out
with its report on Leadership
in Customer Service: Delivering on the
Promise.
sent to the head of department.
We
give them a time frame to make the
improvements,
after which they are
to report back to us the initiatives
theyhavetaken.
We go back to the agency to check
if they have rectified the shortcomings.
.
We do this spot check41g even for
those who have won the annual public sector quality awards in previous
Q:DoesMampu
l.)1is show~i!Ji imprQvl\j!p.eI,IJ;{rq$'
No36 in 2006,
The impactbftheCivtlseivice:!:.IUl
also be seen fure.r.msoflicensing
procedtires
that affect biIsiness activity.lnthe.DofugRusiness
2008 Re,port published by the World Bank,
Malaysia ranked No 24 forease of
doing business last year Qut 01'178
training?
A: Yes, we do. WhileIntan(theNational Institute of Public Administration) does most of the training, we assist in other ways like providing consultancyor
guiding them on how to
get the ISO quality certification
or
helpdesk training, etc.
Q: How mlUlY government
departmenls IUld agencies have obtained
ISO 9001:2000 certification?
A: Until December last year, 720
government
organlsations,
including
district health clinics. We encQurage
them to go for ISO certification
because it is part of improving delivery
IUld good governance.
'
Published last year,itra;nked
Malaysia 14thoutof22
co,untries.
TheseTankings
act as.indicators
and generally show that we are in
compliance
with many of the best in
class practices adopted by high-perfonning civil services in the world.
Public delivery service is an issue
that is of utmost concern to the government and especially the Cbief
Secretary
and there is no doubt that
we will be working hard to improve
further by benchmarking
against the
besUn the world.
Q:\VI1at other plans dQes Mampu
have to further improve the deliverysystem
of the civil service?
A: We will con.tinue to. improve the
delivery processes by enhlUlcing coordination,
strengthening
mlUlagement practices and ensuring effective deployment
ofICT systems IUld
applications.
At the same time, we will also support the efforts of all agencies inhuman capital development.
For this year, Mampuwill
focus on
efforts to support the Public Service
Commitment
2008 of "One .Service,
One Delivery, No Wrong Door".
There are specific initiatives in the
PSC2008 that will be led by Mampu
and we need to ensure that these are
agency has made a lot of improvement? Yes. We feel we are on the
delivered as promised.
Mampu will also be responsible
for
the deployment
ofICT systems and
applications
to enable agencies to respond effectively to rising demands
of customers.
right track and a lot of effort is being
taken. We are quite happy. They are
very receptive to all these initiatives.
If you look into the rankings we
have been given on government
efficiency, under theWorId Competitiveness Yearbook ranking by the Institute of Management
Development
Switzerland,
for countries with a
popnlation
of 20 million and above,
This will mean widespread
adoption of on-line delivery channels, including e-payments,
that will cover a
wide aITay of government
transactions.
'
All these are aimed at supporting
the commitment
to the people: reliable, predictable,
responsive,
timely,
competent
and customer friendly
government
service.
Q: Are you satisfied with the performlUlce of the agencies?
A: Satisfied
in the sense that the
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NEW STiZAITS TIMES
2 tV1AR2008
TaIikh:
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~
Puchong:LauYengPeng
PUCHONGMP LAU YENGPENGIS SEEKiNGA SECONDTERMAS
THE REPRESENTATIVE
OFTHIS BOOMINGTOWNSHIPSTANDING
AGAINSTHIM is GOBINDSINGHDEOOFT.HEDAp,WHO ISTHE
SON OFVETERANOPPOSITIONISTKARPALSINGH,
MARIA J. DASS FINDSOUTWHATTHEIRMESSAGESARE
Tim Puchong cpnstjtncncy has grown by Icaps and
bonnds over the past decade. Traccs ofiL, ~n mining and
planlation past an' barely visible. having becn taken over
by housing projects and commcrcial developments.
With Ihe rapid development comes various issues
~
Ihe main olles being congestion,eonnectivily,public
Iran sport access for thc growing population and the lack
or toIHree access roads.
Incumbcnl Lau Yeng Peng is confident his trade record
ovcr the last ronr years will help him sail Ulrongh this
time armmd. Ill' had also promised Pm'hong volers more
inli'astmelure, qnotinll a RM3 biUionallocatiol1 nndcr
thcSubangJiJya
Mnnicipal Council (MPS.I) masler plan
ror Puchonll which reattlres various infraslructure and
physical developn,enl projects over Ihe next 12 ycars, and
RMtO million to turn theAyer ltitam forest rcserve intO
an international slandard recreation ar'ea for Puch.mll
residenls.
lIowever, his opponent GohiJ~d Singh.says there is no
doubt thai development allocations will continne to be
l;hannelled to Puchonll, bUlhow U1Callocations are spent
and how these de"el!>pment,
are implemenledare
vilul.
II" says eh' 'eks'and
balanec hecd ',0be in pia",,,
and feels' Um! is why an
opp.osition NIP is' needed
- to ensUl'e that the funds
channelled to the,cOlishlnency
"I
vsGobindSingh
.".,' pnl to lIood use.
Mcl al his ollice along 141h mile Jalan Puehoug,
Gobind said his main fillhl will be allainstthe tollmtes
in Puehong "hid, alTeet each rcsidentdaily, and U,e
absenec of' alternalhe loll-r",'e access mnles.
"The VCal',or silence Ihlln Ihe I"'esenl
,'q)!'ese,itatives havc resulled ill loll ",ill's being hiked
I'Ve!, now and Ihen ill Puchollll'S <'iIse Ihe LDP loll
rule vvas ruised fro III RMlio R~I1.60," he said, addillg
thai 1<",Ihe IOllg IeI'm, Ihen' was also a necd for' an
em'dive plall 1<,,'a ellkient publie lransportsyslem
[01'
Puehon!",
. "j\I'n'nll)' Ihe,'.. havl' also been a spate of lalld grabs
ilnd hiim'king oropen spaees. plaYlI,'ounds,lJlIlTer'
>\<)"",and road ,'eM"',""S h)' politidans and dev'elopers,
a",1 Uw".. ,U'I'i"ln's Ihal onl)' iln opposition MP can
lli'al wilh dkdi, elv ilS r,~ ~1I's '"',' hound b)' pa"l)'
,'uk,." said (;obind,
Th,'"" is ill".llw slid.v silualion ill'Ound Ihe stale
c", ,'('nnwllt', i,I' ol"'IIl,:nl in Ihe apprm al of project'
in "I'en 'l'iI('"" I('a,inll Ihe I al authorilies with uo
eh"ie.. but to eOllll'ly ami these prohlellls thel'el"l'e
Ii
to 1)('hl'oughl up to a higlwr leve\- Ihal is
i, 11.'nl. IJ,. ,;lid.
'or Ihe llillional issues Ihal he is passiollale
">I>lltGobinll I"" 1'11'111,\:
"Tlwse wlluld he ahuse of
':, I. saH, illld ,,'cnl'iI)'. dean-up oflhe
-
'IIC HOI\' 5
I ~ ,,'a.ln,~
I WU~
,I:
:hine,",: 36.4" ;, Intlians:16%» \)thefs: 0.8%
judiciary, taxes and price increases, the p,ivatisalion
of healUleare and access 10 high quality education 1'01'
all Malaysians."
"There is also a ueed for a government hospital
in PudlOng as there are now only private hospitals
serving Ihe people here," he said, addi"g that Ihe
nonresl allernalive was Ule Putrajaya aud Serdang
governmeul hospitals which are quitI' far away.
. Asked what his strength 0"1'1'his oppoDe,,1 was,
Gobind said: "As an opposition MP, I have the ability
10 voice tlle needs ofUle eommnnily wilhoul fear or
favour, because a governmenl MP is, bouud by' pa,'!y
cOllYentions and restrictions and slands 10 lose oul
polilically when ehampiouiug cerlain isslles."
However, one lerm MP Lau dispules Ihis elaim.
"There is no gag order as such - we can speak ou
an)'Uling as long as iI docs uol
tonch on race or I'eligioll," he
said,
»
Lall, w.ho melllw81111jusl
Age 35
aileI' addressillg aboul 50
lallegaladVisorybureal!
people al a BN ccramah in
PusalBandal' Puehong, said
marlY plans in Puchollg are
campaigning, indudinll tlle
" lawyer
still being implemented.
hijacking of playgrounds and
On Ihe issues thai he plans
open spaces hy polilic.al parties,
10 raise in parliament, he said Ihese inelude ednealion
and hills lope developmenl, Lan said: "I know thCSIIlI
loves lllese issnes, but so far I have nol reccived any
1,,1'all Malaysians imd wa)'s lo reduce the dropoul rail'
ofsludenls, especially Ihose in Ihe rural areas, TIlen
cnnlplainls aboulthem from residenls myself,"
Ihere is Ihe need t"inc,'case UlI' number of po !ice
Speaking of his opponenl Gobind, he said: "Ilhink my
personnel and 10 addrl'ss II", safet)' issues in Puehong,
[!'ad, "ceoI'd over the past four years should spcal, for
11nOlhe.' eOIu'em is the need for more infraslruclul'e
ilself."
devdopmenl "'I' Puehong, including Ille lransporl
"I wonder how he plans 10serve his consliluent,
syslem and LRT lines. which come under U'" pur'view
when he operates a Imsincss from Johor Bal'u," Lau
onhe rederal government.
asked. However, Gobind dismissed Ihis as malicious lies.
"I also plan to debate on issnes perlaining 10
saying Ulal his ollice in .lohol' Barn is a branch of his
inflation and ways 10 reduce Ille eosl 01'living and how
main office in Kuala Lumpur which he opel.ates f",m,
10 improve the workings or the nalional price council,"
"I live and work in Kuala Lumpur and Lan should gel
he said.
his facts righl befofC making Ihese accusations," he said
when eontaeled.
About the varions issnes being raised during
GOBIND $INGH DEO
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SUN
Tarikh...
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"2.,MAR
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2008
.i