Newsletter - WFF Facility Services

Continued from Page 1
Benefits of CIMS Certification:
P1 / Safety Solutions
P2 / Welcome
P3 / 40th Anniversary
P5 / Service Anniversaries
Our vision for safety.
Welcoming new partners.
Let’s Celebrate!
Thank you for a job well done!
It provides a series of best practices that proves we are not only environmentally-conscious, but we have solid management practices.
It distinguishes us from companies who are “all talk” by offering a third-party
validation that reiterates that we actually do what we say we are going to do.
It establishes us as a highly-recognized, customer-focused cleaning organization
Need new
Values
Newsletter
WFF01
WINTER EDITION
CLEANING—Best Practices
It’s Not Magic, It’s Microfiber
The rising popularity of microfiber towels has many people asking why? Why are these towels so special? The answer
isn’t magic, its science.
As the name suggests the towels contain many micro-fibers that attach themselves to the smallest, most microscopic
dirt particles—ones that normal cloth fibers can’t pick up. The fibers are made of plastic and attach themselves to
each dirt speck with van der Waals forces. They work as a team to dislodge the dirt and carry it away. The dirt stays
locked inside the fibers until washed in hot water.
WFF Facility Services is Recognized
for Professional Operations and
Sustainability
with Highest Honors
This mechanical cleaning combined with the latest green chemicals ensures a dramatically cleaner surface and preserves our environment. Microfiber towels and mops are in use at all of our campuses. Not only do they pick up and
trap more dirt, meaning less effort, improved sanitation and greater productivity, they also utilize less water protecting this valuable resource.
CIMS and CIMS-Green Building
When combined with proper training on how to fold and use the microfiber cloth and our color coded system to
avoid cross-contamination, this technology provides a very effective way to clean. Our Ladies and Gentlemen take
great pride in their buildings and WFF is committed to always providing to best tools and equipment to enable them
to achieve excellent sustainable outcomes. Even the seemingly simple microfiber cloth can be a tremendous asset
when employed correctly. There is a science to cleaning.
We are extremely proud that we have successfully achieved CIMS
and CIMS-Green Building (CIMS-GB) certifications, both with Honors. We are excited that this process and the resulting certification will have a powerful and positive effect on our company and
partners.
To earn certification, we underwent a comprehensive and rigorous independent assessment by ISSA. This affirmed our delivery
of consistent, quality service and that we are committed to efficient operations and continuous improvement. CIMS certification
is the gold standard within our industry.
CIMS certification is based upon six quality principles that are in
alignment with our own company principles:
“I am thankful to all the hard work and commitment from our
team and proud we achieved CIMS and CIMS-GB certifications,
both with Honors. Creating a technically proficient platform is
critical in investing in our ladies and gentlemen and establishing a
professional environment where they feel empowered and enabled to deliver service excellence,” according to Jonathan Campbell, President.
Continued page 8
•HUMAN RESOURCES• MANAGEMENT COMMITMENT•
SERVICE DELIVERY• HEALTH, SAFETY & ENVIRONMENTAL•STEWARDSHIP •GREEN BUILDING
SERVICE
Anniversaries
SAFETY SOLUTIONS
Leading the Way
We are passionate about the safety of our ladies and gentlemen and the communities we serve. WFF believes that safety is a
deliberate commitment and focus. Our environments are dynamic and highly interactive. Commitment to safety is as important as our commitment to customer service and cleanliness. Our teams are in every area every day and are a critical component to campus safety and security.
We thank the ladies and gentlemen who have volunteered to be part of our safety
committees on each campus and to those who are engaged in our monthly company safety discussions.
Initiatives that have come from our teams include our “near miss” and “safety
first” programs. Each are designed to train and reward proactive identification of
potential unsafe conditions or behaviors. Education and awareness are enhanced
through group training and peer support. Energy is focused on positive avoidance
and the sharing of best practices which help us all provide a more caring, protective and enjoyable place to work, study and live.
We are passionate about ensuring every WFF associate goes home
safely to their family and friends every day
Training is critical to give people the
right skills and tools to do their jobs
efficiently and safely. However, we
all know training is not enough. We
have to believe in and truly live our
safety message every day.
Effective communication is essential
in engaging associates and working
towards a positive safety culture.
Believing in safety is about emotion,
trust, accountability and ENERGY.
We approach our associates about
safety in a positive manner. Our
safety culture is about behaviors,
attitudes, values and beliefs.
It is our personal commitment and
responsibility for working safely.
Believability in our safety culture
means communicating safety concerns, striving to actively learn, adapting and modifying our behaviors based
on lessons learned by mistakes and
being rewarded in a manner consistent with these values.
We are reinforcing our safety culture
by actively engaging our associates in
safety conversations! We ask what can
be done to prevent an injury while
performing a certain task.
Our sincerity in our desire for a safe
workplace will gain us respect, trust
and believability. When we balance
clear expectations with compassionate
leadership and unity - we will go far
together.
WFF would like to congratulate and thank the following
associates who celebrated this milestone in 2014.
5 Years
JASON WATSON
JAVONDA CLARK
JOHN ROSE
WENDELL PATTERSON
PATRICIA RIVERS
LARRY COOK
ANTHONY ASKEW
MARY BOWMAN
ROCHELE JACKSON
CURTIS CONNER
CURTIS OLFORD
JONAH BALLARD
WENDY WILSON
EFREN DUARTE
MONICA ROBINSON
AVA GILLIARD
KATHRYN EARLE
DUNG TRAN
CANDIDO HERNANDEZ
DENA STICKMAN
WILLIAM COBERLY
JUAN REYES
LLAINE CRAFT
STEPHEN LaCROIX
NOEL ISOM
GREGORY SCHERER
SHERRELLE SUMPTER
MICHAL MARTIN
MARY STINSON
GILDA CUELLO
KENNETH GREEN
TIRON SADDLER
PAMELA BURNS
JEFFREY BROTHERS
SHEILA CERNICEK
JAMES REYES
SALVADOR URBIETA
ANN SUCKOW
MICHAEL MURRAY
SUSANA PUENTE
LISA MASSIE
LORI STARKS
JOSENE PERKINS
KENNETH LAUER
JOSE ARRAZOLA
JUSTIN HATHAWAY
10 Years
ESTELA SALAS MARIA
MARCO SALAS LUNA
WILLIAM SIMMONS JR
JIMMY DAVIS
JERRY SUMNER
BRUCE RADOWSKI
MARIA VILLAGOMEZ-VALLE
MARIA ROJAS
FABIOLA ORTEGA-HERNANDEZ
MARICELA DIAZ
JULISSA MAYA-LEONA
JANICE POGLITSCH
PHOUVANH HARRINGTON
JOE SHEFFIELD
HAPPY
Retirement
It is always bittersweet when one of our leaders makes the decision to retire. In Bill Lewis,
we’re losing a truly dedicated servant to his
institution.
Bill had led our onsite operations at Oklahoma
Christian University for the last 14 years, earning the deep respect and admiration from all in
the OC community.
Bill has been recognized as WFF Director
of the Year. He has
15 Years
been a model colleague, friend to the
WFF family and he will
FRANCISCA ORTIZ
SHARON EVANS
BONNIE BLAKE
JANET ROBINSON
AUDREY RILEY
SUSAN CALLENDER
STEVEN TINSLEY
be missed.
We are excited for Bill to embark on his next
chapter. We can’t express enough the gratitude we feel toward Bill for the many years of
dedication and leadership. WFF’s long term
Director Steve LaCroix was exited to transfer to
20 Years
OC and become part of their wonderful family,
but he knows he has big shoes to fill.
ALEXANDER SHEAD
SARA RODRIQUEZ
MAGDALENA MENDEZ
VAL MASCARI
ANGELA SCOTT
30 Years
GREGORY LAYNE
Jonathan Campbell, Bill Lewis & Kenny Bryant
WELCOME
New Partners
Can One Person Make a Difference?
Taking Service
to the Next Level
Margarita Lopez
Let me tell you the experience of Jing An - “Ann”.
Last summer she came back from China to take a
summer class. Her birthday was spent on the plane.
It was not easy. Here are Ann's words:
“Everything was empty - the campus, my apartment,
my heart. My video class was hard. To be better, I
stayed in the studio until midnight every day. Vending machines became my cafe. I almost dropped the
class because I thought I would only pass this class
when pigs fly. Looking back - I got good support
from my professor.
However, the turning point was after I miserably
failed my first quiz. I was falling apart under the
pressure. Hopelessness and regret were in my mind
constantly, eating me away. When thinking about
my parents and friends, I cried. I decided to get some
tissue from the Harvey Business Center while I was
passing by.
I never expected a cleaning lady to be inside. She
quickly recognized that something was wrong. She
stopped work immediately and walked quickly to
me. I saw she was getting close, so I tried to stop
crying, but failed.
When she stood right opposite me, she started asking me questions, I am not sure because she didn't
speak English. I did not know how to answer, so I
just kept shaking my head. Suddenly, she hugged
me. I was surprised for a second, then I cried in her
arms for almost 10 minutes. I just felt so warm at
that time, even though we did not know each other,
even though we could not communicate, even
though she did not know what happened to me.
My experience was an extremely precious gift. It was
covered with a rough exterior, as a rough rind covers
the sweetest fruit.”
So, Ann stuck it out. She graduates this year. Why?
Her words again - "I do these things because I would
like to do something for OC, though it is just very
little. OC gives me so much I never expected. This
story is only 1% of all impressive memories I have in
OC. It might take me forever to tell them all. I do not
know how I can thank OC enough. Furthermore, I
believe a story like this happened everyday in our
lovely campus."
God bless Ann. God bless her professors. God bless
that cleaning lady. And, God bless you for helping
make a place like Oklahoma Christian a reality.
Dr. John deSteigue - President
Oklahoma Christian University
(A story relayed at the OC Annual Gala Dinner)
Amanda Loughran
Wa s hi ng t on U niv ers i ty
NETW ORK IN G
She is such a hard worker, but even more than
that, the dorm has become attached to her like
family. All of my friends wanted me to write
you an email expressing their gratitude as well.
Amanda goes out of her way to make living in
Powell a positive experience for everyone without exception.
During finals, she brought cookies for every
resident. While many of us are thinking about
going home, either for the summer or Christmas, she made us feel as if we already were
there. My current Head Resident, Peter, has
compared her to an angel on multiple occasions. Powell would not be the same if she
were not here. I know speaking to other students in other buildings that Amanda really
does go above and beyond, so that is why I am
writing this. Please know that I wrote this solely to express how thankful I am that she is in
our building.
It’s times like these that I just want to say how
happy I am to have WFF on our campus. The
partnership Montgomery has created with
WFF has been extremely successful.
ington University Danforth campus since 2004. In order to realize expense
reduction and efficiency gains, the university determined that there would be
benefit to utilizing just one custodial service provider. Following extensive
Wa s hi ng t on U niv ers i ty S ch o o l of Me d ic i ne
This story came to me recently. A student, a
young man had a rather significant seizure
during class. He was working at a computer
when it occurred. I would like to single out Paul
King, who is the head of the cleaning crew in
building G, for coming into the room and helping us keep the student from moving or standing after he regained some consciousness, but
before security arrived. Way beyond the call of
duty. He deserves special merit for all his help.
We are grateful to Paul and his team for their
day to day efforts and work to make us look
good. More important, it is Paul’s willingness
to step up and go the extra mile to take care of
another human being in distress. This speaks
volumes about the caliber of person Paul
is. He certainly deserves some special recognition.
2014 has been a busy year for our transition team. Each of our new and
extended relationships came as the result of current customer
references, trusted long term performance and proactive, adaptable
and enjoyable partnerships.
In St. Louis WFF has been providing services to a small portion of the Wash-
Paul King
I wanted to send you an email telling you how
grateful I am that Amanda is in Powell Hall.
Last year, I came in as a freshman from Georgia, not knowing anyone in the hall. Every time
she saw me, she asked about my day and how
classes were going. There has never been a
single time that she has displayed anything but
kindness.
Trusted performance and genuine partnerships are the key.
analysis of resources, expense and Key Performance Indicators, WFF was
proud to be selected to assume responsibilities for the entire 5,000,000
square foot Danforth Campus, with the exception of student housing
(performed by an in-house team).
Thanks to a collaborative approach, the transition occurred with minimal impact to the campus community, and job offers were made to all existing staff
members. Additionally, our relationship and performance on the
Danforth campus afforded us the privilege of competing for, and being awarded a separate contract to begin providing service to a section of the prestigious Washington University School of Medicine, which has been extremely
well received by the school. Congratulations to Jason, Scott, Marlene and
Un iv er s ity o f Ce n tra l Ok l ah om a
their teams for all of the hard work and their commitment to the campus
communities they serve!
In early 2014 we welcomed The University of Central Oklahoma, often
referred to as UCO, located in Edmond, Oklahoma becoming our 5th partner
in the State of Oklahoma. Excellent references from neighboring campuses
Again, many thanks to Paul and his team for all
they do. Extra special thanks to Paul for making a difference.
convinced the selection committee that WFF had the character and technical
competency they were seeking.
Linda Corbin - Director of Facilities
The university is the third largest in Oklahoma, with more than 17,000 stu-
Lone Star College
dents. Founded in 1890 it one of the oldest universities in the southwest
Michael Duckett - sophomore
region of the US and is a beautiful campus.
University of Evansville
Gray s lak e C omm un i ty H i gh S c ho o l D is t . 12 7
Larry Cook
WFF’s footprint in Illinois expanded following our selection at Community
High School District 127 in Grayslake, Illinois. The decision to award us the
David Pittman, Abilene Christian University Director of Recruiting was recently asked to name two
contract was strongly influenced by excellent reference from a neighboring
people on campus who inspire him for the school’s Communication Compass electronic newsletter.
district, one which we have been serving for 20 years.
He responded by recognizing WFF associate Larry Cook as one of the people who inspires him daily.
He called Larry “the most ridiculous servant I’ve ever seen…always with a smile, always excited to
Our new customer talked of the importance of proactivity, accessibility and
help”. It’s amazing how we can inspire each other with a simple smile and a positive outlook.
flexibility in their selection criteria.
View the interview : http://youtu.be/KciVXS0Sg1E
President’s
Reflections
Gratitude.
Being grateful is such a powered force.
The gratitude we feel for our team member’s
commitment and sacrifices and the gratitude
we feel for our customer’s support and partnership is the motivation that pushes us to
strive for excellence and not accept average.
The work that is performed by our teams
around the country is often unseen. The science, logistics and personal commitment to
make it all happen on a daily basis is often
not understood by most people who utilize
the facilities we serve. Our desire to provide
the technical platform and positive environment that enable elevated performance is
driven by gratitude to the Ladies and Gentlemen who perform this work with such care
and personal commitment, allowing WFF and
the institutions we serve to shine.
The true partnerships we enjoy with our customers is another big reason to be grateful.
When you are viewed as an extension of the
team and not just a “vendor” it creates a
whole different level of engagement and
commitment. You carry an inner desire and
drive to protect and add value to people who
care for you and treat you with professional
respect. This applies at a collective and individual level and fuels that extra effort that is
needed to raise the bar. The energy that
gratitude brings elevates work from a chore
to a valued journey and supports the sense of
purpose, connection and contribution we all
cherish.
Please accept my gratitude for all each of you
contribute to our company. I pray that my
efforts and actions adequately embody my
thanks and my commitment to you.
With respect,
Jonathan
Building VALUE
In an industry where consolidation, mergers and private equity abound, we are
proud to have remained a family run business for over 40 years.
Like many other great entrepreneurial
stories, we started small and grew from
there. In the mid-1960s our founder and
owner, Mr. Jim Fiala began cleaning a
Happy people mean clean, safe campuses
small office building. In 1974, Jim founded
and uplifting interactions with students,
WFF to exclusively serve colleges and
faculty and parents. These actions mean
universities. Fast forward to today – we
happy partners and financially rewarding
currently serve 40 campuses in 16 states!
results over time.
As the business has grown we have been
fortunate to be able to keep that family
feel. This is due in large part to a set of
core values which focuses first on people;
treating each associate with respect and
dignity – truly loving our people.
Being a private family-owned company
means we don’t answer to shareholders
or Wall Street analysts. We can take a long
-term view of how we run our business
and how we make decisions. We aim to
become a trusted extension of our cus-
It is this feel, the assumption that every-
tomer’s team, our size and flat organiza-
one brings great value and is valued, that
tional chart allow us to do that.
our success has been built upon. Our
leadership team is challenged to support,
Our President, Mr. Fiala’s son-in-law, car-
enable and appreciate the ladies and gen-
ries the same passion for customer service
tlemen who serve our partners every day.
and is personally involved in ensuring that
We believe in “professional” custodians.
We believe in treating our ladies and gentlemen with dignity, courtesy and respect.
It is personal pride that unlocks discretionary effort, which in turn delivers excellent service and genuine commitment.
we deliver on all promises and continue to
add value each and every day. This approach has served us well over the last 40
years and we look forward to the next 40
years, with renewed passion and commitment.
President’s
Reflections
Gratitude.
Being grateful is such a powered force.
The gratitude we feel for our team member’s
commitment and sacrifices and the gratitude
we feel for our customer’s support and partnership is the motivation that pushes us to
strive for excellence and not accept average.
The work that is performed by our teams
around the country is often unseen. The science, logistics and personal commitment to
make it all happen on a daily basis is often
not understood by most people who utilize
the facilities we serve. Our desire to provide
the technical platform and positive environment that enable elevated performance is
driven by gratitude to the Ladies and Gentlemen who perform this work with such care
and personal commitment, allowing WFF and
the institutions we serve to shine.
The true partnerships we enjoy with our customers is another big reason to be grateful.
When you are viewed as an extension of the
team and not just a “vendor” it creates a
whole different level of engagement and
commitment. You carry an inner desire and
drive to protect and add value to people who
care for you and treat you with professional
respect. This applies at a collective and individual level and fuels that extra effort that is
needed to raise the bar. The energy that
gratitude brings elevates work from a chore
to a valued journey and supports the sense of
purpose, connection and contribution we all
cherish.
Please accept my gratitude for all each of you
contribute to our company. I pray that my
efforts and actions adequately embody my
thanks and my commitment to you.
With respect,
Jonathan
Building VALUE
In an industry where consolidation, mergers and private equity abound, we are
proud to have remained a family run business for over 40 years.
Like many other great entrepreneurial
stories, we started small and grew from
there. In the mid-1960s our founder and
owner, Mr. Jim Fiala began cleaning a
Happy people mean clean, safe campuses
small office building. In 1974, Jim founded
and uplifting interactions with students,
WFF to exclusively serve colleges and
faculty and parents. These actions mean
universities. Fast forward to today – we
happy partners and financially rewarding
currently serve 40 campuses in 16 states!
results over time.
As the business has grown we have been
fortunate to be able to keep that family
feel. This is due in large part to a set of
core values which focuses first on people;
treating each associate with respect and
dignity – truly loving our people.
Being a private family-owned company
means we don’t answer to shareholders
or Wall Street analysts. We can take a long
-term view of how we run our business
and how we make decisions. We aim to
become a trusted extension of our cus-
It is this feel, the assumption that every-
tomer’s team, our size and flat organiza-
one brings great value and is valued, that
tional chart allow us to do that.
our success has been built upon. Our
leadership team is challenged to support,
Our President, Mr. Fiala’s son-in-law, car-
enable and appreciate the ladies and gen-
ries the same passion for customer service
tlemen who serve our partners every day.
and is personally involved in ensuring that
We believe in “professional” custodians.
We believe in treating our ladies and gentlemen with dignity, courtesy and respect.
It is personal pride that unlocks discretionary effort, which in turn delivers excellent service and genuine commitment.
we deliver on all promises and continue to
add value each and every day. This approach has served us well over the last 40
years and we look forward to the next 40
years, with renewed passion and commitment.
WELCOME
New Partners
Can One Person Make a Difference?
Taking Service
to the Next Level
Margarita Lopez
Let me tell you the experience of Jing An - “Ann”.
Last summer she came back from China to take a
summer class. Her birthday was spent on the plane.
It was not easy. Here are Ann's words:
“Everything was empty - the campus, my apartment,
my heart. My video class was hard. To be better, I
stayed in the studio until midnight every day. Vending machines became my cafe. I almost dropped the
class because I thought I would only pass this class
when pigs fly. Looking back - I got good support
from my professor.
However, the turning point was after I miserably
failed my first quiz. I was falling apart under the
pressure. Hopelessness and regret were in my mind
constantly, eating me away. When thinking about
my parents and friends, I cried. I decided to get some
tissue from the Harvey Business Center while I was
passing by.
I never expected a cleaning lady to be inside. She
quickly recognized that something was wrong. She
stopped work immediately and walked quickly to
me. I saw she was getting close, so I tried to stop
crying, but failed.
When she stood right opposite me, she started asking me questions, I am not sure because she didn't
speak English. I did not know how to answer, so I
just kept shaking my head. Suddenly, she hugged
me. I was surprised for a second, then I cried in her
arms for almost 10 minutes. I just felt so warm at
that time, even though we did not know each other,
even though we could not communicate, even
though she did not know what happened to me.
My experience was an extremely precious gift. It was
covered with a rough exterior, as a rough rind covers
the sweetest fruit.”
So, Ann stuck it out. She graduates this year. Why?
Her words again - "I do these things because I would
like to do something for OC, though it is just very
little. OC gives me so much I never expected. This
story is only 1% of all impressive memories I have in
OC. It might take me forever to tell them all. I do not
know how I can thank OC enough. Furthermore, I
believe a story like this happened everyday in our
lovely campus."
God bless Ann. God bless her professors. God bless
that cleaning lady. And, God bless you for helping
make a place like Oklahoma Christian a reality.
Dr. John deSteigue - President
Oklahoma Christian University
(A story relayed at the OC Annual Gala Dinner)
Amanda Loughran
Wa s hi ng t on U niv ers i ty
NETW ORK IN G
She is such a hard worker, but even more than
that, the dorm has become attached to her like
family. All of my friends wanted me to write
you an email expressing their gratitude as well.
Amanda goes out of her way to make living in
Powell a positive experience for everyone without exception.
During finals, she brought cookies for every
resident. While many of us are thinking about
going home, either for the summer or Christmas, she made us feel as if we already were
there. My current Head Resident, Peter, has
compared her to an angel on multiple occasions. Powell would not be the same if she
were not here. I know speaking to other students in other buildings that Amanda really
does go above and beyond, so that is why I am
writing this. Please know that I wrote this solely to express how thankful I am that she is in
our building.
It’s times like these that I just want to say how
happy I am to have WFF on our campus. The
partnership Montgomery has created with
WFF has been extremely successful.
ington University Danforth campus since 2004. In order to realize expense
reduction and efficiency gains, the university determined that there would be
benefit to utilizing just one custodial service provider. Following extensive
Wa s hi ng t on U niv ers i ty S ch o o l of Me d ic i ne
This story came to me recently. A student, a
young man had a rather significant seizure
during class. He was working at a computer
when it occurred. I would like to single out Paul
King, who is the head of the cleaning crew in
building G, for coming into the room and helping us keep the student from moving or standing after he regained some consciousness, but
before security arrived. Way beyond the call of
duty. He deserves special merit for all his help.
We are grateful to Paul and his team for their
day to day efforts and work to make us look
good. More important, it is Paul’s willingness
to step up and go the extra mile to take care of
another human being in distress. This speaks
volumes about the caliber of person Paul
is. He certainly deserves some special recognition.
2014 has been a busy year for our transition team. Each of our new and
extended relationships came as the result of current customer
references, trusted long term performance and proactive, adaptable
and enjoyable partnerships.
In St. Louis WFF has been providing services to a small portion of the Wash-
Paul King
I wanted to send you an email telling you how
grateful I am that Amanda is in Powell Hall.
Last year, I came in as a freshman from Georgia, not knowing anyone in the hall. Every time
she saw me, she asked about my day and how
classes were going. There has never been a
single time that she has displayed anything but
kindness.
Trusted performance and genuine partnerships are the key.
analysis of resources, expense and Key Performance Indicators, WFF was
proud to be selected to assume responsibilities for the entire 5,000,000
square foot Danforth Campus, with the exception of student housing
(performed by an in-house team).
Thanks to a collaborative approach, the transition occurred with minimal impact to the campus community, and job offers were made to all existing staff
members. Additionally, our relationship and performance on the
Danforth campus afforded us the privilege of competing for, and being awarded a separate contract to begin providing service to a section of the prestigious Washington University School of Medicine, which has been extremely
well received by the school. Congratulations to Jason, Scott, Marlene and
Un iv er s ity o f Ce n tra l Ok l ah om a
their teams for all of the hard work and their commitment to the campus
communities they serve!
In early 2014 we welcomed The University of Central Oklahoma, often
referred to as UCO, located in Edmond, Oklahoma becoming our 5th partner
in the State of Oklahoma. Excellent references from neighboring campuses
Again, many thanks to Paul and his team for all
they do. Extra special thanks to Paul for making a difference.
convinced the selection committee that WFF had the character and technical
competency they were seeking.
Linda Corbin - Director of Facilities
The university is the third largest in Oklahoma, with more than 17,000 stu-
Lone Star College
dents. Founded in 1890 it one of the oldest universities in the southwest
Michael Duckett - sophomore
region of the US and is a beautiful campus.
University of Evansville
Gray s lak e C omm un i ty H i gh S c ho o l D is t . 12 7
Larry Cook
WFF’s footprint in Illinois expanded following our selection at Community
High School District 127 in Grayslake, Illinois. The decision to award us the
David Pittman, Abilene Christian University Director of Recruiting was recently asked to name two
contract was strongly influenced by excellent reference from a neighboring
people on campus who inspire him for the school’s Communication Compass electronic newsletter.
district, one which we have been serving for 20 years.
He responded by recognizing WFF associate Larry Cook as one of the people who inspires him daily.
He called Larry “the most ridiculous servant I’ve ever seen…always with a smile, always excited to
Our new customer talked of the importance of proactivity, accessibility and
help”. It’s amazing how we can inspire each other with a simple smile and a positive outlook.
flexibility in their selection criteria.
View the interview : http://youtu.be/KciVXS0Sg1E
SERVICE
Anniversaries
SAFETY SOLUTIONS
Leading the Way
We are passionate about the safety of our ladies and gentlemen and the communities we serve. WFF believes that safety is a
deliberate commitment and focus. Our environments are dynamic and highly interactive. Commitment to safety is as important as our commitment to customer service and cleanliness. Our teams are in every area every day and are a critical component to campus safety and security.
We thank the ladies and gentlemen who have volunteered to be part of our safety
committees on each campus and to those who are engaged in our monthly company safety discussions.
Initiatives that have come from our teams include our “near miss” and “safety
first” programs. Each are designed to train and reward proactive identification of
potential unsafe conditions or behaviors. Education and awareness are enhanced
through group training and peer support. Energy is focused on positive avoidance
and the sharing of best practices which help us all provide a more caring, protective and enjoyable place to work, study and live.
We are passionate about ensuring every WFF associate goes home
safely to their family and friends every day
Training is critical to give people the
right skills and tools to do their jobs
efficiently and safely. However, we
all know training is not enough. We
have to believe in and truly live our
safety message every day.
Effective communication is essential
in engaging associates and working
towards a positive safety culture.
Believing in safety is about emotion,
trust, accountability and ENERGY.
We approach our associates about
safety in a positive manner. Our
safety culture is about behaviors,
attitudes, values and beliefs.
It is our personal commitment and
responsibility for working safely.
Believability in our safety culture
means communicating safety concerns, striving to actively learn, adapting and modifying our behaviors based
on lessons learned by mistakes and
being rewarded in a manner consistent with these values.
We are reinforcing our safety culture
by actively engaging our associates in
safety conversations! We ask what can
be done to prevent an injury while
performing a certain task.
Our sincerity in our desire for a safe
workplace will gain us respect, trust
and believability. When we balance
clear expectations with compassionate
leadership and unity - we will go far
together.
WFF would like to congratulate and thank the following
associates who celebrated this milestone in 2014.
5 Years
JASON WATSON
JAVONDA CLARK
JOHN ROSE
WENDELL PATTERSON
PATRICIA RIVERS
LARRY COOK
ANTHONY ASKEW
MARY BOWMAN
ROCHELE JACKSON
CURTIS CONNER
CURTIS OLFORD
JONAH BALLARD
WENDY WILSON
EFREN DUARTE
MONICA ROBINSON
AVA GILLIARD
KATHRYN EARLE
DUNG TRAN
CANDIDO HERNANDEZ
DENA STICKMAN
WILLIAM COBERLY
JUAN REYES
LLAINE CRAFT
STEPHEN LaCROIX
NOEL ISOM
GREGORY SCHERER
SHERRELLE SUMPTER
MICHAL MARTIN
MARY STINSON
GILDA CUELLO
KENNETH GREEN
TIRON SADDLER
PAMELA BURNS
JEFFREY BROTHERS
SHEILA CERNICEK
JAMES REYES
SALVADOR URBIETA
ANN SUCKOW
MICHAEL MURRAY
SUSANA PUENTE
LISA MASSIE
LORI STARKS
JOSENE PERKINS
KENNETH LAUER
JOSE ARRAZOLA
JUSTIN HATHAWAY
10 Years
ESTELA SALAS MARIA
MARCO SALAS LUNA
WILLIAM SIMMONS JR
JIMMY DAVIS
JERRY SUMNER
BRUCE RADOWSKI
MARIA VILLAGOMEZ-VALLE
MARIA ROJAS
FABIOLA ORTEGA-HERNANDEZ
MARICELA DIAZ
JULISSA MAYA-LEONA
JANICE POGLITSCH
PHOUVANH HARRINGTON
JOE SHEFFIELD
HAPPY
Retirement
It is always bittersweet when one of our leaders makes the decision to retire. In Bill Lewis,
we’re losing a truly dedicated servant to his
institution.
Bill had led our onsite operations at Oklahoma
Christian University for the last 14 years, earning the deep respect and admiration from all in
the OC community.
Bill has been recognized as WFF Director
of the Year. He has
15 Years
been a model colleague, friend to the
WFF family and he will
FRANCISCA ORTIZ
SHARON EVANS
BONNIE BLAKE
JANET ROBINSON
AUDREY RILEY
SUSAN CALLENDER
STEVEN TINSLEY
be missed.
We are excited for Bill to embark on his next
chapter. We can’t express enough the gratitude we feel toward Bill for the many years of
dedication and leadership. WFF’s long term
Director Steve LaCroix was exited to transfer to
20 Years
OC and become part of their wonderful family,
but he knows he has big shoes to fill.
ALEXANDER SHEAD
SARA RODRIQUEZ
MAGDALENA MENDEZ
VAL MASCARI
ANGELA SCOTT
30 Years
GREGORY LAYNE
Jonathan Campbell, Bill Lewis & Kenny Bryant
Continued from Page 1
Benefits of CIMS Certification:
P1 / Safety Solutions
P2 / Welcome
P3 / 40th Anniversary
P5 / Service Anniversaries
Our vision for safety.
Welcoming new partners.
Let’s Celebrate!
Thank you for a job well done!
It provides a series of best practices that proves we are not only environmentally-conscious, but we have solid management practices.
It distinguishes us from companies who are “all talk” by offering a third-party
validation that reiterates that we actually do what we say we are going to do.
It establishes us as a highly-recognized, customer-focused cleaning organization
Need new
Values
Newsletter
WFF01
WINTER EDITION
CLEANING—Best Practices
It’s Not Magic, It’s Microfiber
The rising popularity of microfiber towels has many people asking why? Why are these towels so special? The answer
isn’t magic, its science.
As the name suggests the towels contain many micro-fibers that attach themselves to the smallest, most microscopic
dirt particles—ones that normal cloth fibers can’t pick up. The fibers are made of plastic and attach themselves to
each dirt speck with van der Waals forces. They work as a team to dislodge the dirt and carry it away. The dirt stays
locked inside the fibers until washed in hot water.
WFF Facility Services is Recognized
for Professional Operations and
Sustainability
with Highest Honors
This mechanical cleaning combined with the latest green chemicals ensures a dramatically cleaner surface and preserves our environment. Microfiber towels and mops are in use at all of our campuses. Not only do they pick up and
trap more dirt, meaning less effort, improved sanitation and greater productivity, they also utilize less water protecting this valuable resource.
CIMS and CIMS-Green Building
When combined with proper training on how to fold and use the microfiber cloth and our color coded system to
avoid cross-contamination, this technology provides a very effective way to clean. Our Ladies and Gentlemen take
great pride in their buildings and WFF is committed to always providing to best tools and equipment to enable them
to achieve excellent sustainable outcomes. Even the seemingly simple microfiber cloth can be a tremendous asset
when employed correctly. There is a science to cleaning.
We are extremely proud that we have successfully achieved CIMS
and CIMS-Green Building (CIMS-GB) certifications, both with Honors. We are excited that this process and the resulting certification will have a powerful and positive effect on our company and
partners.
To earn certification, we underwent a comprehensive and rigorous independent assessment by ISSA. This affirmed our delivery
of consistent, quality service and that we are committed to efficient operations and continuous improvement. CIMS certification
is the gold standard within our industry.
CIMS certification is based upon six quality principles that are in
alignment with our own company principles:
“I am thankful to all the hard work and commitment from our
team and proud we achieved CIMS and CIMS-GB certifications,
both with Honors. Creating a technically proficient platform is
critical in investing in our ladies and gentlemen and establishing a
professional environment where they feel empowered and enabled to deliver service excellence,” according to Jonathan Campbell, President.
Continued page 8
•HUMAN RESOURCES• MANAGEMENT COMMITMENT•
SERVICE DELIVERY• HEALTH, SAFETY & ENVIRONMENTAL•STEWARDSHIP •GREEN BUILDING