2013_Sept - NSW State Emergency Service


2013_Sept - NSW State Emergency Service
September-December 2013
A Christmas Message from our Minister ..................................................................................... 1
From the Acting Commissioners Desk…………………………………………………………………………………………2
NSW SES Awards.. .................................................................................................................. ..11
StormSafe Week……………………………………………………………………………………………………………………….17
WOW Day…………………………………………………………………………………………………………………………………39
Opening of Coniston NSW SES Unit…………………………………………………………………………………………..49
NSW State Emergency Service Field Handbook…………………………………………………………………………52
September- December 2013
Inside this Issue:
A Christmas Message from our Minister ....... 1
Queanbeyan Volunteer Mitchell Clout….34-35
From the Acting Commissioner’s Desk ....... 2-3
Young Volunteers Recognised for Service….35
From the Acting Deputy Commissioner….……4
From the Blue Mountains NSW SES
From the Senior Chaplain……………….……..……5
Vales ...................................................... 6 -10
NSW SES Holroyd Unit New Headquarters… 37
NSW SES Awards .................................. 11-13
SAP Services Project Team Finalist and NSW
Premiers Public Sector Awards .................. 38
Queen’s Birthday
CFR Scenario Day September 2013.. ……..14-15
NRMA Insurance WOW Day
ASNSW Chief Executive’s Workshop………….15
WOW DAY Celebrated throughout the
Wingecarribee Shire ................................... 41
NSW SES Mapping at AFAC13……………………16
Moree Goes Orange ............................. 42-43
StormSafe Recipe …..……………………………17-18
Radio Communications Upgrade Project
(RCUP) .................................................. 43-46
Learning Lessons from StormSafe and SES
Week .................................................... 18-19
Mid North Coast StormSafe Week……………..20
The Virtual Library wins award…………………. 21
NSW Auburn SES Unit - 30 years…. ........ 46-47
2013 NSW Coastal Conference on Tsunami
and Coastal Erosion…… ......................... 47-49
Review of NSW SES Training Resource Kits..
............................................................ .22-23
Opening of the new Coniston Unit………..49-50
Community Engagement News .............. 24-25
NSW SES Field Handbook……………………….….52
Volunteer Trauma Care Workshop ......... 25-26
Impact Assessment Capability……………………53
Public Safety and Emergency Management
Program (PSEM) ......................................... 26
Thank you’s Received……………………..……54-56
Vocational Awards SES SHQ Members ........ 27
Community Engagement Event ………….. 27-30
Clarence Nambucca Region Annual Awards
Day ............................................................ 31
Youth Engagement .................................... 32
Cadet Program ...................................... 32-33
A First for Macquarie Region ................. 33-34
NSW SES Operational Fleet Project…..…..50-51
NSW SES Approved Accessories…….……..57-58
Commissioner’s September-December 2013 Newsletter
I am always impressed to see the multi-agency
response and teamwork that is demonstrated by
all of our emergency services during times of
disaster such as the Kempsey flooding and the
recent Blue Mountains fires. This collaborative
approach assists greatly in reassuring the affected
communities that normality will be returned in a
timely manner. For many communities around
the State it was a distressing time and I know that
many NSW SES members served the needs of
their communities when they themselves were
also victims of a disaster.
A Christmas Message
from our Minister
Through the floods and storms, the dedication
and commitment of our members has shone
through. I am advised that over the past 12
months our members have committed to over
900,000 hours of volunteer service to the
community. The Government and the people of
New South Wales appreciate your sacrifice and
sense of community and on behalf of the State, I
thank you.
As we approach 2014, and reflect on the past
year we cannot deny this year has seen the
hardest days the organisation has faced. Despite,
this I urge all of you to look back with a great
sense of pride on the great things the
organisation has achieved and I am confident that
your level of commitment will be just as evident
in the forthcoming storm season.
The Christmas and New Year season is
traditionally a time of reflection and as I look
back on 2013, I am struck by the extraordinary
efforts of the members of the New South Wales
State Emergency Service (NSW SES) in a year that
has seen many tough days transpire for the
I wish you and your families a Merry Christmas
and a safe and prosperous New Year.
Hon. Michael Gallacher MLC
Minister for Police and Emergency Services
Earlier this year, NSW SES members assisted the
community of Grafton, which experienced record
flooding in the aftermath of Tropical Cyclone
Oswald. The communities of Kiama and Hornsby
experienced tornado weather events that caused
a trail of destruction, with a significant amount of
homes destroyed or severely damaged in Kiama.
Commissioner’s September-December 2013 Newsletter
From the Acting
Commissioner’s Desk
I am honoured to have been given the
opportunity to support the volunteers and staff
of this agency as they go about their work in
responding to these events of nature to firstly
ensure the safety of our community members
then to put in place measures to protect their
properties and then to place them back on the
road to recovery.
I attended the Hornsby area less than 48 hours
after the tornado had struck and was amazed at
the work that had been carried out. The shopping
centre, one of the hubs of the community, was
back operating on all levels, trees had been cut
and cleared, vehicles removed and the
community was nearly back to normal. This was a
fantastic achievement showing the great work
carried out by NSW SES to arrange appropriate
response and to work with other agencies, local
government, commercial entities and the
community to quickly achieve the outcomes that
the local community needed.
I would like to start my message with a note on
safety. With Christmas approaching I would like
to remind all members of the fact that safety is
our number one priority and a key value of our
organisation. Christmas is a time for family and
friends and it is important to remember that each
and every time we respond crews to incidents we
want every member to return safe and well to
their families and friends to enjoy this festive
This was one specific example but I know that
every day in many, many ways whether it be in
road rescue, searches, storm and flood work,
assisting other agencies such as at the recent
bushfires or in the other multitude of tasks that
NSW SES members take part in, that we give to
our communities and assist and support them in
their time of need.
I have been with the NSW State Emergency
Service now for just over 6 weeks, having
commenced on the 8 November. Over this time I
have been able to witness the wonderful work
that this organisation does with the tornadoes
that impacted on Hornsby and Guyra, various
storms, flash flooding and high winds impacting
on many parts of the state including Broken Hill,
the North and South coasts of NSW, the Illawarra,
the Hunter and Metropolitan Sydney.
I have also been fortunate to have been able to
attend some of the community engagement
activities that the NSW SES participate in to
prepare the community for the impact of storms,
floods and tsunamis that could possibly impact
on them in the future.
Commissioner’s September-December 2013 Newsletter
I attended the WOW (Wear Orange Wednesday)
day at Bondi Beach and saw the great passion
that NSW SES staff and volunteers have in helping
to educate the local community so that they can
be better prepared and be more resilient for
when these natural events may impact on them.
The WOW Day was also a great day to emphasise
to the public the great work that NSW SES Units
all over Australia and NSW do each and every day
with a total of over 1 million hours of volunteer
service provided by SES agencies all around
Australia and over 400,000 hours provided by the
NSW SES this year. It was a very proud moment
for me when I represented the NSW SES that day
at Bondi Beach.
As we approach Christmas I reflect that this is a
time for giving and a time for family. Christmas in
many ways reflects the ethos and values of the
NSW SES, Members are always giving their time
and effort to protect and support the community
and in doing so come together as a family to
achieve this. I hope that everyone in the NSW SES
family has a wonderful Christmas and New Year
and has the time to spend with their own families
and friends and to enjoy with their extended
family in the NSW SES. For those of you who have
to respond and give up your Christmas and
holiday time to assist the community in their time
of need I thank you for being there as always and
putting the communities needs above your own.
I also had the privilege to attend a community
engagement event at Jamberoo, where the units
from Kiama and Shellharbour took a great deal of
their time to work with the local community to
ensure that they were better prepared for events
such as the tornado that had impacted on this
community. I was very much impressed by the
commitment of the leadership of these units and
the great commitment of all the staff to help
educate the community. Over 20 members
attended this engagement and this was the night
after their normal training night; well done to all
I hope all members have a wonderful Christmas
and festive season and I look forward to working
with you all next year and meeting as many of
you that I possibly can.
Take care and stay safe.
Jim Smith
Acting Commissioner
The NSW SES has been through a trying time with
the recent ICAC public inquiry but throughout all
of this, the staff and volunteers have continued
to provide the best possible service to the
community of NSW, supporting the community
wherever and whenever required and the quality
of service as always has been first class. I thank all
members for this ongoing commitment and I look
forward to working with you all to ensure that we
continue to provide the best service we can to
the community of NSW.
Commissioner’s September-December 2013 Newsletter
established a small Project Team in support and
have commenced work on the Public Safety
Emergency Management (PSEM) system. The
developments in this space will take the agency
through to a new era (both technically and
operationally) in our services proud 55 year
history. There will be cultural and operational
challenges for all our members as we seek to
improve our operational effectiveness, search for
portability and mobility in our operational modus
operandi and remove ineffective layers of
operational management between the customer
and delivery of services.
From the Acting
Deputy Commissioner
As we moved through the year we conducted the
State Disaster Rescue Competition at Penrith
White Water Stadium and with Port Macquarie
Unit prevailing, moved through to compete in the
National Disaster Rescue Competition at the
County Fire Authority Training College in Fiskville,
Victoria. We were indeed privileged to witness
the Port Macquarie Unit complete in seven
emergency scenarios, where they scored the
highest combined total for skills, technique, first
aid, task completion and leadership quality and
emerged victorious.
With all that has consumed our lives leading into
the back end of the 2013 – it seems very
appropriate to look back and celebrate some
significant milestones of achievement that our
membership have proudly been involved with.
Mark Morrow
Acting Deputy Commissioner
The early part of 2013 saw a continuation of
storm and limited flood activity off the back of
the two year la-Niña period, and resulted in our
members completing 907,842 hours of volunteer
service to the community. This activity involved
170 flood rescue activities and no less than 392
General Land rescues concurrently throughout
the year. The Service funded an additional 11
flood boats throughout the 12/13 year and have
earmarked an additional 10 flood rescue based
water craft in the 13/14 year. The array of
available water craft that is both now available,
and being examined for future use, continues to
expand in the growth of our capability.
As we moved through 2013 the government
approved a number of funding submissions but
one of the most significant relates to the scoping
of a replacement for our RFA online system.
Delloittes came on board and the Service
Commissioner’s September-December 2013 Newsletter
These two statements link together because our
track record shows that we are prepared for
anything. We might not have had all the gear, we
might not have had enough people, we might not
have had all the facts but we give it a go. We get
out there and give it our best with what we’ve
got and the public are the beneficiaries, they get
looked after because it’s in our DNA.
From the Senior
Chaplain, Steve Hall
But here’s the challenge, we are a more
professional service, we have higher standards,
we have better gear. We have been so used to
gathering up all our own bits and pieces, working
hard to get what we need, scrimping and saving,
using all of our preparedness to survive, that we
are not sure about this new world where the
government want to supply us with what we
Dealing with Success
At the recent leader’s gathering in Wollongong
the Minister for Police & Emergency Services, the
Hon Michael Gallagher, told the gathering that he
was impressed by the level of professionalism
that the NSW SES now displayed as an
organisation. He made the comment that in the
past we had been treated by other agencies as a
“bit of a dad’s army” but that was no longer true
about our Service. The Minister talked about how
impressed he was with how we had grown to
become a professional service with an
outstanding track record and how that had
carried us through one of the busiest periods in
the Service’s history.
To my eyes, the government are rewarding us for
our success, they are recognising all of the hard
work that we have put in and they are stepping
up to provide us with more than we have ever
had before. We’re not “dad’s army” any more.
But how do we re-deploy that energy to get all
we need, to using all that we get? What does
being prepared for anything look like when we
have better vehicles, better boats, more gear?
How do we harness all that energy to better
serve the public? How do we deal with our
success? Will being seen as successful change us?
The government sees our success and has
rewarded us accordingly. Do we see that success
ourselves? What does being a confident people
look like for the future? What does having clear
intent look like? What does being prepared for
anything look like?
The Commissioner, as part of his remarks, talked
about values and he outlined three values that he
saw captured the nature of the NSW SES and its
volunteers. Confident People with Clear Intent
that were Prepared for Anything. I know I sound a
bit like the Commissioner’s groupie but I was
totally impressed with what he outlined. To me,
the Commissioner had captured who we really
are. He didn’t come up with some trite set of
words that would look good on a poster or a
jingly slogan, he saw the values that we operate
with and defined them simply. That’s why they
resonate so well with us.
I don’t know but I do know that it’s going to be
exciting to find out together!
Commissioner’s September-December 2013 Newsletter
“WANTED: Good strong mule to pull fully
equipped SES Storm trailer in the Wooli area.
Please contact Vic Sharp…” and then his phone
number. Needless to say it wasn’t long before the
Wooli Unit received its vehicle.
Vale Victor Albert
Sharp (Vic)
Vic shared his vast knowledge with the Wooli
Unit with many an interesting and informative
training session and gave his all. He was like a dog
with a bone when he wanted something or
something done. He was that sort of a man. He
only wanted the best for his community.
After operating out of the shed for a few years,
Vic got the funds to enclose a controllers office
and an operations room in the shed. It now
looked and felt like an Emergency Service
The NSW SES Wooli Unit that Vic has left behind
has had a name change and is now known as
Wooli-Yuraygir NSW SES Unit and is a great
compliment to our founding Controller Victor
1928 - 2013
His funeral was held in Grafton on September 4th.
Vic is survived by a brother, son and 2 daughters.
Vic was born 13 May 1928 in Victoria. In 2000 he
saw a need for an emergency service Unit at
Wooli. With all his tenacious skills he set about
forming the Unit and took on the role of Unit
Controller. Vic was Controller from March 2001
to July 2009 and then went to Reserve Member
due to bad health, he retired for NSW SES in
February 2011.
Initally the Wooli Unit met in the back room of
the Wooli Hotel and finally council approved
extensions to their building and NSW SES moved
in. Vic was passionate about his Wooli Unit and
ensured that it had everything that was available.
Once they moved across to the shed, the only
thing the Wooli Unit was missing was a vehicle.
After many requests to council and through
Region he was advised that funding was not
available. So in his usual form Vic placed an ad in
the local paper.
Commissioner’s September-December 2013 Newsletter
Vale Martin Heels
Nothing was too much trouble for Martin, from
helping storm or flood-affected people to
maintenance tasks around the Mr Druitt Unit.
If it needed doing, Martin was there and doing it.
His disarming accent, unique sense of humour,
‘can-do’ attitude and engaging style made friends
whatever he did and where ever he went,
whether he was at Tweed Heads on an L3 Flood
Rescue deployment, in the Penrith area rescuing
dogs and goats from rising flood water, dragging
trees from roads, stopping water from leaking
through roofs or patiently guiding a probationer
through the intricacies of knot tying.
Martin will be greatly missed by his family, the
members of the Mount Druitt Unit and those
NSW SES members who were privileged to work
with him.
1965 – 2013
The community of NSW will miss him too, though
most will never know it, but we know what an
outstanding member of the community he was, a
husband, a father, a mate and a NSW State
Emergency Service volunteer, an ordinary person
who’s passion was doing extra-ordinary things to
help his fellow man.
Martin Heels was not just a member of the
Mount Druitt Unit of the NSW State Emergency
Service. To pretty well all of us, Martin was a
mate, in the traditional Australian meaning of the
Martin was not born here – Australia was his
adopted country and he loved it.
Vale Martin!
He loved it and the people here so much that
when he discovered what the NSW SES does he
joined it to “give something back”.
Martin joined the Mount Druitt Unit on 30
September 2009.
He did the normal Recruit training and hungered
for more.
Apart from the normal Induction, OCE, First Aid,
Maintain Team Safety, and Introduction to Safe
Driving, he qualified in General Rescue, Storm &
Water Damage Operations, Chainsaw 1, Land
Search, Flood Boat Crew Member, Traffic
Controller, and Team Leader. He went on to
qualify at Swim Test, Flood Rescue Technician L1
and L3 and was keen to learn more.
Commissioner’s September-December 2013 Newsletter
The Warringah Unit was firstly a civil defence
organisation. The State Emergency Service
followed from this in 1955. Fred joined the Unit
from the very beginning. He took to this work
with great relish, enjoying all the new ideas etc.
Vale Frederick Ernest
Raffo OAM
He became the Intelligence Officer for the unit,
which was a perfect position for him. His
knowledge of nature, fauna, clouds, flooding etc
was immense.
I understand that his house is the only one in the
street that doesn’t have a tree planted in front of
it. He believed that one day a storm would blow it
When I first joined the Unit, I thought that a
member was playing a joke with me. Every week
there would be a letter where I was sitting,
informing whether it would rain this week,
because of the way the ants were walking. If it
was going to be dry, it was because the crickets
were not calling. Don’t laugh, because on most
occasions this happened to be correct.
He received the 3rd clasp to the National medal in
2007, and the following year the late Deputy
Director General Greg Slater presented him with
his certificate and a four clasp for 50 years of
service with the State Emergency Service.
1924 – 2013
SES Service 53 years
Fred’s other love was the Australian Air League,
and after his retirement from work, he spent half
of his time with the League. He was with the
League for 47 years and he retired as a Group
Lieutenant. He was also made a life member.
Fred was born in 1924, just before the great
depression arrived in Australia. His family
survived, only later to be caught up in WW11.
He served in the army during the war, but
unfortunately caught the polio virus just as the
war was ending.
He was awarded the Order of Australia Medal,
and was also awarded the 2000 Centenary Medal,
both of these for community involvement.
Being the great survivor that he was, he
overcame this illness to continue with his life. He
had special crutches made, and found
employment with Warringah Shire Council. He
apparently used to cycle to work with his
crutches tied to the side of his bike. His
employment continued until his retirement, a
total of 37 years.
Vale, Fred, a true SES man to the end, he left a
generous legacy to the Unit in his will.
Lynn - Warringah/Pittwater Unit
Commissioner’s September-December 2013 Newsletter
Vale Leslie Barry
“Cactus” Guteridge
He was also an expert tracker and was called
upon by the Police several times to look for
people who had gone wandering in the Coolabah
area from a Station that catered for
psychologically disturbed people.
It was through this knowledge that he joined the
Bourke Rescue Squad (VRA). By the early 1980’s,
he was the Captain of the Squad managing
around 16 members who received regular
training from people such as Ray Tyson who had
retired from the Police Rescue Squad.
He continued his involvement with the Bourke
Rescue Squad until around 1993 when he
resigned with a nervous disorder that limited his
ability to walk.
Being a community minded person he was
approached to join the Bourke NSW SES in March
1997 where his skills and knowledge were
imparted to the members of a fairly new Unit
(previously attached to the Far West Division)
and he also accepted the Position as Treasurer of
the Unit and later became our first “After Hours
Duty Officer” as he hardly ever left home and
didn’t ever appear to sleep.
1934 – 2013
On Wednesday, 31 July 2013, we were saddened
to hear that Barry, known widely as “Cactus” had
passed away.
Cactus was well known in the Bourke community
and wider in the Far West Region. He was born in
Cobar on 29th September 1934. He lived on
“Tara” Station with his parents in the Byrock area
where he grew up hard and tough.
He was available on the phone 24/7 for many
years often answering the phone for travelers
wanting to know what the road conditions were
up to 300km’s away and for up to 3 months in
advance. He held this position until he passed
away peacefully on 31st July 2013.
After his schooling at Marist Brothers in Sydney
he returned to work the family farm. He would
leave home on his horse at sunup, often cutting
scrub for cattle with a couple of axes until dusk,
then returned home for a feed and to prepare his
axes for the next day. In those days on the farm
there were no days off but he would get to go to
town once a month for supplies.
Cactus was laid to rest in the Bourke Cemetery on
Wednesday, 7th August. His Funeral was well
attended by Members of the Bourke Unit.
His 3rd Clasp to the National Medal was presented
posthumously to his family by the Far West
Region Controller.
Barry is survived by his wife Annette and children
Bernard, Kelly, Lewis, Adrianne and several
grandchildren and a great grandchild.
By the time he was around 24 years of age he was
Captain of the Byrock Bush Fire Brigade which
covered a fair area especially when the big fires
of the 50’s came through.
Commissioner’s September-December 2013 Newsletter
Vale Ken Makepeace
Ken will be sadly missed by those who knew him,
especially the volunteer community groups in
Narromine where he spent much of his time
always too willing to offer assistance wherever
1935 - 2013
Ken Makepeace moved from Bingara to
Narromine in 1973 where he settled with his wife
Jenny and four young children. Ken obtained a
job with Narromine Shire Council and quickly
became a valued employee where he was highly
regarded for his expertise in running the shire
depot. During this time, Ken became a committee
member for the Timbrebongie House, an aged
care facility that he assisted to build alongside
Narromine Hospital. Ken remained an active
committee member right up until his passing.
Ken was one of those quiet achievers who did a
lot of volunteer community work and was one of
the founding members of Narromine Apex Club.
Ken then joined the Lions Club and volunteered
with them for 38 years and was awarded with the
Melvin Jones Award. He was extremely proud of
the work the Lions group did in Narromine,
especially building the wetlands and the traffic
rest area on the Dubbo Road. It was during this
time he also became a volunteer ambulance
officer and a member of the Narromine
Volunteer Rescue Squad. Ken also became a
member of the St Johns Ambulance, Cancer
Support Committee and a volunteer at the
Narromine Air Museum helping out most
weekends to restore old planes.
Ken joined the Narromine NSW SES Unit in in
1981 and became the Deputy Controller in 1998
under Bill Ballhausen. In 2002, Ken was appointed
as Controller when Bill retired and was awarded
with his 25 years long service award in 2003. Ken
continued to lead the unit until 2006 when he
retired due to family illness.
Ken was also a keen sportsman in his younger
days being actively involved in union, soccer and
league. He loved his union and even after he had
to hang up his boots, he continued to work as a
committee member, strapper or on the gates.
Commissioner’s September-December 2013 Newsletter
Letter of Appreciation
NSW SES Awards
Ashford Unit
Commendation for Service
North West Region
Stephen Walsh
Terry Beaumont
Bourke Unit
Kiama Unit
Far West Region
Awarded for exemplary leadership, outstanding
service and exceptional dedication to the NSW
State Emergency Service for over 30 years
Andrew McPaul
Shellharbour City Unit
Sabine McPaul
Shellharbour City Unit
Robert Landon
Illawarra South Coast Region
Special Operations
State Headquarters
Awarded for outstanding leadership and
exemplary commitment and service in leading
major organisational change within the NSW
State Emergency Service
Christopher Cash
Queanbeyan Unit
Southern Highlands Region
Wayne Fraser
Yamba Unit
Life Member Award
Critical Incident and Counselling Unit
Brad Wadwell
Deborah Wallace
Matthew Eggins
State Headquarters
Ulmarra Unit
Monica Kleinman
Clarence Namburra Region
Ian Partridge
Willoughby Lane Cove Unit
Sharon Haines
Sydney Northern Region
Nowra Unit
Illawarra South Coast Region
Alfred Wooldridge
Casino Unit
Timothy Keown
Richmond Tweed Region
Albury Unit
Murray Region
Allan Cuthel
Bellingen Unit
Mark Pittaway
Clarence Nambucca Region
Hunters Hill Unit
Sydney Northern Region
Anthony Casey
Southern Highlands Region
Commissioner’s September-December 2013 Newsletter
Roger Fuller
Allan Gibson
William Giossi
Kerry Gray
Menno Koopmans
Rani-Leigh Lindquist
Jack Maloney
Damien Nardi
Andrew Player
Cesar Romero
David Sloane
Francis Steward
Allan Webb
Bruce Will
Cathryn Will
Andrew Betty
Ku-ring-gai Unit
Sydney Northern Region
Wellington Wombat Trainers
Andrew Platt
Anthony Hatch
Begonia Palominos
Benjamin Power
Christopher Farrow
Ian Keizer
Michael Foran
Patricia Swan
Robert Searle
Steven Brook
Stuart Fishbourne
Anthony Northbrooke-Hine
William Taylor
Richmond Tweed Region
Awarded for outstanding service and your
dedication and commitment during the
operational events of January and February
Training of “Wellington Wombats”
To each Trainer who has been involved in at
least 3 programs.
Penrith Unit
Scott Lynch
Peter Harker
Sally Reedy
Amanda Nicholson
Michael Faccin
Marcelino Hernandez
Diana James
Shannan Firman
Leon Ross
Desmond Howie
William Ross
Pantelia Skinner
Raymond Filby
Alecia Kemp
Evelyn Case
Derek Hudson
David Brown
Kenneth Leader
Bellingen Unit
Clarence Nambucca Region
Wayne Rizzi
City of Newcastle Unit
Hunter Region
Certificate of Appreciation
Mullumbimby Unit
Evan Armstrong
Brenton Bill
Tim Breen
Andrea Danvers
Owen Danvers
John Farley
Benjamin Fawcett
Commissioner’s September-December 2013 Newsletter
Kerryn Kiss
Holly Cochrane
Christopher Carter
John Vickers
Claire Cross
Daryl Jones
Oliver Williams
Kim England
Queen’s Birthday
Medal (OAM) of the Order of Australia in the
General Division
Daryl George Marshall ESM OAM
Sydney Western Region
Awarded for outstanding efforts in supporting
the NSW State Emergency Service Bushfire
Taskforce for the Blue Mountains during
21-25 October 2013
Bathurst Citizen of the
Ian Borland
Her Excellency Governor Marie Bashir AC CVO
DSU presented Daryl Marshall ESM OAM the
Queen’s Birthday Award for service to the
community, particularly through emergency
service organisations. Local Controller, Lake
Macquarie City, NSW State Emergency Service,
since 1991; Unit Controller, Boolaroo Unit;
Member, for over 33 years. Past Hunter Region
Representative for the NSW SES Volunteers
Local Controller for the Bathurst Unit, was
awarded Bathurst Citizen of the Month for
September 2013 for his work as volunteer with
the NSW SES.
Commissioner’s September-December 2013 Newsletter
CFR Scenario Day
7 September 2013
Not being party to the team John worked in, I can
only detail the scenarios that the other four of us
were involved in.
Firstly we had a hiker who had fallen and injured
her head, hip and leg. We went through the
correct steps to call in MISTO and then do the
primary and secondary surveys on the patient.
We slipped up by putting the BP cuff on her
injured arm initially but quickly rectified that. We
then put a collar on her, cleaned, bandaged and
splinted her wounds. We were then told an army
of ants were advancing on us so we slid her onto
a spine board and moved her to a safer place. I
nearly came to grief doing this as it was very
rocky ground and I tripped over a rock, almost
making it a real scenario! Our mentor was overall
very pleased with the teams effort and
Ambulance NSW, in consultation with State
Emergency Service, facilitated a training day for
the Bigga, Canyonleigh, Windellema and Captains
Flat Community First Responder (CFR) Units. The
training day was designed to work with the
current 2013 VAO & CFR Maintenance of Skills
Program. The objective was to enhance CFR skills
with a full day event comprising of scenarios and
skills stations.
CFR teams receive scheduled training modules
monthly throughout the calendar year. Workload
between Units varies and often practical
experience is somewhat limited. The training day
served to not only allow the Units to put into
practice skills and knowledge gained during
training, but more importantly, allow them to
develop team work, leadership, planning and
initiative. This was achieved through the use of
practical scenarios as well as static skill stations.
The static skills stations also served to complete
modules for those members who have fallen
short on their minimum yearly training
We then went through the defib and CPR station.
This all went well with no major issues.
Our second scenario was the MVA. We
apparently did a good approach to this, putting
on our PPE and checking the surrounding area for
danger. None of us realised the importance of the
fact there were leaking chemicals in the back of
the car, we did not think to call for a HAZMAT
team and removed the chemicals ourselves to
outside the car. We were still checking over the
accident victim when we were informed the
fumes were still in the car and we might all be
dead in 5 minutes! A quick revision of our
position and we moved the guy with the broken
leg and abrasions away! Things got better after
that. We had a small glitch with answering a call
from the Ambulance and could have done some
of the procedures better. We certainly learnt a
few things from this scenario.
Five people from the Canyonleigh CFR Unit
attended this day, one current Team Leader (Fran
Haslin), three trained Team Members (Monika
Fox, Margaret Hough & Lily Hough) and one new
member (John Gray) who is still to undergo
training but has done St Johns training in the
Initially we expected John to be there as an
observer but as another team was a member
short, John was asked to join with the team from
Captains Flat. The rest of that team, the
Ambulance and other services personnel who
were running the scenarios, made John feel very
much a part of the team, teaching him what to do
in all exercises and encouraging him to
participate at all levels.
For our last exercise, two of us attended a patient
with chest pains, who also in real life had a pace
maker and an inbuilt defibrillator. None of us had
heard of one of these before so after we had
been through the normal routine for chest pain
he gave us a good lesson in what to do if we
Commissioner’s September-December 2013 Newsletter
come across someone who has all that and it has
failed. The other two of our team treated a
female having an asthma attack. They practised
using a mask and putting saline in to simulate
administering Salbutamol.
We all felt that we learnt a lot from the scenarios.
We all made some mistakes which were pointed
out to us in a very helpful and non-confronting
While I wasn’t able to contribute to the forum at
the same level as most of the 40 attendees, my
ideas and comments were respected and
included for discussion. As a volunteer I was
made to feel very welcome and part of the team.
It became apparent quite early into the workshop
that I was the only volunteer in the room and as I
met others, their surprise at the fact that I was a
community first responder and invited to attend
was apparent. I was able to exchange information
with paramedics and operations staff already
working closely with other CFR Units as well as
those who have not worked with us and they
were all genuinely interested in how it works.
On behalf of all of us who attended I would like to
thank all the people who organised the day and
put in the time to help us all practice and learn
our skills. We would certainly recommend future
such days and hope more people will be able to
attend next time.
Fran Haslin,
Team Leader, Canyonleigh CFR
For me, attending the workshop was a great
opportunity. It was well organised and I believe
the results will be beneficial to all at NSW
Ambulance as well as the many NSW SES CFR
Units around NSW.
Ambulance NSW Chief
Executive’s Workshop
– 8 -9 August, 2013
The opportunity arose to make suggestions from
a volunteers perspective and the following was
put forward:
CFR vs VAO (Volunteer Ambulance Officers)
Suggest standardisation of gear, drugs e.g. spine
boards, salbutimol and glucose gel, including
more hands on training with these items.
To be nominated to attend the CE Workshop was
pretty special for an NSW SES CFR volunteer with
only 2 and a bit years experience in the role.
Inter CFR communication
Exchange of information regardless of the
boundary or service. Share, educate, inform.
Coming from Canyonleigh, on the western rim of
the Southern Highlands, we are occasionally
aware of issues facing our support paramedics
from Bowral. Particular issues such as bed block
can have a roll on effect to calls to Canyonleigh.
Difficulty working across 2 services
Suggest intercommunication between services at
a regional level. Quarterly meetings with
outcome reports to CFR level. Also calls for ideas,
issues and representatives for these meetings.
Meeting the new Ambulance Chief Executive, Ray
Creen, and hearing his vision for NSW Ambulance
was a tremendous opportunity. With the
workshop designed to take day to day issues,
evoke discussion and recommend solutions
through small teams, participating alongside
paramedics and operations staff with years of
experience was both educational and
Training of Trainers
Suggest Train the Trainer type system for
monthly trainers with more hands-on /practical
training for skills most often used in call outs.
Carolyn Chaplin, Canyonleigh CFR
Commissioner’s September-December 2013 Newsletter
NSW SES Mapping at
NSW SES was fortunate to be the recipient of the
People’s Choice Award for a poster submitted by
the GIS Branch and the Mapping Support
Team. The poster reviewed the impact of
assessment work undertaken in Woodburn, the
Northern Rivers town subjected to locally
destructive winds in November 2012. Members
Jasmine Rickards from Yass Unit and Liann
Deyssing from Orange City Unit, who were
deployed OOAA on the ground in Woodburn,
represented the volunteer Mapping Support
Team with Elliott Simmons, Manager GIS at the
conference. The current NSW SES impact
assessment mapping tools are available on:
NSW SES Agency Mapping Exhibited
NSW SES mapping systems were exhibited to
almost 2000 delegates attending the 2013
Australasian Fire and Emergency Service
Authorities Council (AFAC) national conference
held in Melbourne 2-5 September. NSW SES
joined interstate counterparts at a ‘geospatial
showcase’ sponsored by the Emergency
Management Spatial Information Network
Australia (EMSINA) to promote best practice
within the industry.
EOS > Community Safety > GIS >
Geospatial Tools > Impact Assessment
NSW SES Wins Industry Award
NSW SES Contributing to Professional
The Director General Emergency Management
Australia opened the "Emergency Apps with
Maps" Professional Development Program on the
final day of AFAC. International speakers and
geospatial industry leaders including Google Crisis
Map joined GIS Managers from Emergency
Services across Australia presenting on the day.
Commissioner’s September-December 2013 Newsletter
StormSafe recipe for
whipping up a
Media launches are a bit like throwing a
magnificent dinner party. A lot of planning and
preparation, and with the recipe for success you
can deliver a great time for all involved.
This year’s StormSafe Week media launch was no
Commissioner Kear talks to the media, with the
wind machines in the background.
With input from the Community Engagement and
Marketing and Sponsorship Branches, along with
the help of Principal Partner NRMA Insurance, the
Corporate Communications team set to coming
up with a captivating idea that enticed the media
to cover the event on statewide television which
showcased important community safety
information and the skill and dedication of NSW
SES volunteers.
NSW SES Commissioner Murray Kear led the
charge of our invited guests which included
Minister for Police and Emergency Services Chris
Hartcher, Bureau of Meteorology Acting Regional
Director Stephen Lellyett, NRMA Insurance Senior
Manager Community and Alliances Meg Lupton,
Fire and Rescue NSW Assistant Commissioner
Mark Brown and from the NSW Police Force
Assistant Commissioner Alan Clarke.
The concept was simple; set up a normal
suburban backyard in a field and subject it to the
force of three giant fans to blow the contents
everywhere. Using two scenarios; one where the
items were tied down and one where the items
were left unsecured, the giant fans, which
generated wind speeds of up to 90 kmh, were
used to demonstrate what damage could be
caused by strong winds and how simple home
maintenance preparations could prevent a lot of
The preparations to deliver such a successful
media launch were extensive. Numerous special
effects companies were contacted and with each
call the size of the required wind machine
increased. Dan Oliver Special Effects was
consulted and fresh from the set of Mad Max 4 in
Africa, provided the largest wind machines in
After identifying a suitable venue at Harold Fraser
Reserve Kogarah, our dedicated team at Kogarah
Unit were engaged to help us deliver the launch.
Michelle Mavroyeni, the Community Engagement
Coordinator from Sydney Southern Region and
Kogarah Unit’s Deputy Controller Matt Kirby led
the team from Kogarah Unit who jumped on
board with great enthusiasm and energy.
Using this exciting and engaging concept proved
to be a success with the media as the event
generated significant exposure on several news
networks including Channel Ten, Channel Nine,
radio 2GB, AAP and the Daily Telegraph, with
Nine News Presenter, Peter Overton. sending out
a tweet to his multitude of Twitter followers.
City of Sydney Local Controller Kerri Barber also
pitched in to help deliver important community
safety messages on the day and was also tasked
to narrate the action on the field as the giant fans
whipped up a storm.
Commissioner’s September-December 2013 Newsletter
So what will we be serving up for next year’s
StormSafe media launch? Watch this space…
The next essential ingredients to our recipe for
success were the props. A buffet of normal
backyard items that had to be light enough to
ensure great visual effects. The backyard
included all the usual items like a trampoline,
plastic tables and chairs, a kettle barbecue, sun
umbrella, gazebo, kid’s cubby house toys and a
dog kennel.
Before the big launch day our team came
together for a practice run. Prime Possum from
Prime7 and Kiwi Todd from Wave FM were
invited along to be involved in the action so they
could obtain footage for their followers to show
their local communities the importance of
preparing for storms.
The calm before the windstorm
The launch day rolled around in glorious
sunshine, mild breeze and the dignitaries and
media arrived. After the entrée of official
speeches, it was time for the much anticipated
main course.
We started with a secured backyard scenario,
where our ‘householders’ tied things down and
moved the lighter items out of harm’s way. The
wind machines were calibrated to an
anemometer to measure the speeds of the winds.
As the fans cranked up the pot plants swayed, the
trampoline held fast, as did the secured cubby
house and dog kennel.
Up, up and away – a 70km/hr gust highlights the
impacts of not being StormSafe
Learning Lessons from
StormSafe and SES
Take two, and our crew reset the yard with all the
items unsecured and redistributed to represent a
typical slice of Sunday suburban backyard bliss.
But not for long…
Lessons Learned Branch has worked with
members across the NSW SES to conduct After
Action Reviews (AARs) following StormSafe and
SES Week activities for the last two years.
The wind machines revved up again and with a
huge roar a damaging gust of 70kmh was
unleashed on the serene scene turning it to utter
chaos. The trampoline cartwheeled, the gazebo
took flight, and the kid’s cubby house imploded
with debris strewn for 50 metres.
At each of the AARs, observations were made
both on how to improve the organisation and
impact of future activities, as well as those areas
that were working well and should be sustained
and shared across the NSW SES.
The reaction of the audience? Well, you could say
they were blown away!
Commissioner’s September-December 2013 Newsletter
These observations were taken on board by staff
from Community Engagement, Corporate
Communications and Marketing & Sponsorship
Branches and implemented as they worked with
members across the state to organise the events
for 2012.
At the 2012 AAR, a number of the things that had
gone particularly well were those that had been
identified as requiring improvement in 2011. This
is a positive indication that we had begun to learn
from our past experiences.
We have recently seen the initial publication of
the activities for the 2013 StormSafe Week
activities and again are seeing observations made
in the AAR for 2012 events put in place.
In line with the recommendations for
improvement, this years events have a common
theme (the impact of high wind) and activities
will run throughout the month of September
rather than being clustered into one week. There
will be a major launch followed by multiple
activities conducted by Units across the State as
well as social media campaigns and advertising,
including a dedicated StormSafe website and
iPhone app. Regions have been heavily involved
with planning of events with workshops
conducted in each Region.
Regions and Units are being provided with a
variety of resources to help organise events
including media statements and talking points to
use locally, as well as coordinated press
advertising of events. Community Safety
Announcements have been prepared as both
audio and written format for use with local
Many members commented how stretched Units
were with StormSafe and SES Weeks and WOW
Day being so close together. This feedback was
given to the Commissioner who consulted with
other SES’ nationally. Earlier this year all the
State and Territory SES’ agreed to focus on WOW
Day as the means of thanking volunteers and
recognising their achievements. WOW Day will
be celebrated this year on 13 November. A
range of supporting materials including a poster,
media releases and social media banners have
been developed to support WOW Day activities.
The improvements we are seeing in StormSafe
and SES Week activities are a result of members
offering their observations through the AAR
process and then these observations being
reflected upon, analysed and appropriately
actioned. This shows that as an organisation we
are learning lessons. We are taking the time to
reflect on our activities via the AAR process and
then changing the way we do things. With the
changes already implemented informing this
years activities we can truly say that we have
LEARNED LESSONS in this area.
Commissioner’s September-December 2013 Newsletter
Mid North Coast
StormSafe Week
In preparation for Storm Safe Week 2013, Mid
North Coast Incident Management Teams came
together with NSW Police LEOCONS and LGA
LEMOS in exercise ‘Greyscale’. The exercise was
designed to test NSW SES personnel in leading a
multi-agency response to a major storm event.
The exercise also gave participants the
opportunity to test and apply the new AIIMS 4
principles within their incident management
structure. Over 50 personnel participated in the
exercise including representatives from other
Combat Agencies and Functional Support Areas.
The exercise was an invaluable opportunity to
build relationships, test skills and apply learnings
in preparation for NSW SES meeting its
obligations under the State Emergency and
Rescue Management Act.
Commissioner’s September-December 2013 Newsletter
Latest articles, publications and research are
housed in the Virtual Library, as well as links to
other knowledge centres, connecting members
with up-to-date information relevant to the
agency and its activities.
The Virtual Library
wins the
Knowledge Innovation
The NSW SES has won the AFAC/Motorola
Knowledge and Innovation Award 2013 for the
implementation of its Virtual Library. The award
is in recognition of the agencies demonstrated
commitment to ensuring knowledge
management is an accepted and valued practice
across the Service.
The concept of a Virtual Library was born out of
of an organisational need to share knowledge
consistently between all members of the NSW
SES. The idea of the library was to provide a
mechanism for learning and developing across a
geographically dispersed organisation, at times
and locations that would be suitable to
The Virtual Library is also being use to share new
knowledge with members and as a vehicle to
reinforce safety. Outcomes of investigations into
incidents and near hits and recommendations
from these are shared with all members to
improve and maintain safe practices. In addition,
the Virtual Libary provides a one-stop shop for
links to policies, procedures and guidelines.
The Virtual Library utilises EOS to provide
volunteers and staff with unique access to a
wealth of knowledge that could never be
delivered through a traditional bricks and mortar
The implementation of the Lessons Learned
Branch in 2010 meant that the Service was able
to utilise these resources in promoting,
developing and implementing the library.
Members are encouraged to submit knowledge
items to the Virtual Library, whether these be
published articles, lessons from the field, tip
sheets, personal stories or reports on conference,
exercises or other activities. In this way the
library will become a largely self-sustaining and
user-maintained resource.
A range of benefits have been seen since the
launch of the Virtual Library. Information that
was previously only available to members who
were able to attend conferences or presentations
is now recorded and stored in the Virtual Library,
making it accessible to all members.
Since its launch in late August 2012, the Virtual
Library site has had almost 50,000 page hits
making it one of the most popular sites on EOS.
Commissioner’s September-December 2013 Newsletter
made to remove the Introduction to Safe Driver
course being delivered.
Review of NSW SES
Training Resource Kits
The old Induction TRK has been split into
Induction and NSW SES Fundamentals. The
purpose of the new Induction TRK is to familiarise
new or prospective members with the
organisation. It is designed to be delivered either
one on one or to a group and delivery should take
approximately two hours. Members who plan to
undertake further competency based training
should progress onto NSW SES Fundamentals.
(For those members that do not undergo NSW
SES Fundamentals you are encouraged to read
through the course material as a minimum).
Last year a new version of the Public Safety
Training Package was released – PUA12. This
meant that the NSW SES Training Resource Kits
(TRKs), under this package, needed to be
reviewed to ensure compliance.
A project to review the packages was initiated.
Time constraints enabled only an administrative
review on the majority of the TRKs. This
administrative review ensured that gaps in
training and assessment were identified and
resolved to ensure that the TRKs were PUA12
compliant. The following TRKs were reviewed and
The six units of competency trained in the NSW
SES Fundamentals course are:
Communicate in the workplace
Work in a team
Follow defined occupational health and safety
Provide service to clients
Work effectively in a public safety organisation
Maintain safety at an incident scene (MTS)
First Aid
Chainsaw Operations (Fell and Cross cut)
Work in an Operations Centre
Land Search
Operate Communications Equipment
Map Reading and Navigation
Vertical Rescue
Road Crash Rescue
Flood Boat Operations
The recommendations from feedback, was that
the assessment of MTS was better conducted
within the Storm and Water Damage Operations
(Ground and Heights) TRK and this has been
adopted. Therefore, on completion of the NSW
SES Fundamentals course, participants will
receive five units of competency.
Prior to the commencement of the project, based
on feedback provided, the Team Leader TRK had
been suspended. It is planned to resolve this
situation in 2013/14.
The storm damage unit of competency within the
Public Safety Training Package was divided into a
ground component and a heights component.
Consultation with subject matter experts via
Special Operations and feedback received from
members informed the decision to also align the
TRK. The package has been renamed Storm and
Water Damage Operations (Ground and Heights)
and provides the NSW SES with greater flexibility
of training options in this area.
The State L&D Team were advised not to review
the Air Search Observer TRK as the Australian
Maritime Safety Authority (AMSA) are developing
a new TRK. The NSW SES will be looking to
implement this resource.
The new Drive Operational Vehicles TRK has
been developed to meet an operational
requirement. This TRK was developed by State
L&D in consultation with Special Operations. An
operational decision, supported by State L&D was
Commissioner’s September-December 2013 Newsletter
The State L&D team supported the operational
decision to recognise the skills and knowledge
within the former General Rescue TRK, and
transfer these with “Prepare, maintain and test
response equipment” unit of competency, which
were previously in the General Rescue course.
These are now trained and assessed in Storm and
Water Damage Operations (Ground and
Heights), and Participate in a Rescue Operation.
The new package Participate in a Rescue
Operation has been developed and contains two
units of competency – “Participate in a rescue
operation” and “Protect and preserve incident
scene”. The latter was previously trained and
assessed in Land Search and Road Crash Rescue
and this will no longer be the case. These
modifications in approach and training will allow
the service to move new recruits more
expediently into operations.
At the time of writing, six TRKs had been printed
and delivered to Regions for distribution and by
the end of September the remainder of the
products will be dispatched. These new TRKs
completely replace the old TRKs and
consequently copies of the old TRKs should be
As with any large project, there are many people
to thank. A lot of support and effort has been
provided by the Special Operations team; the
Region Learning and Development Officers and
working groups. Many members also assisted as
subject matter experts, content reviewers and
proof readers. Finally, a special mention for the
State L&D team that have worked tirelessly for
the last eight months in the delivery of this
Commissioner’s September-December 2013 Newsletter
Engagement News
It’s been a very busy few months for the
Community Engagement Team. From June
through to mid-August the team have been
travelling the State to visit NSW SES Regions
holding StormSafe Week workshops. The aim of
the workshops was to foster discussion and
brainstorm ideas about activities for the
upcoming StormSafe Week.
Produced YouTube videos to demonstrate
key actions to prepare your home
Produced school education resources to
teach kids about storm safety
…plus a host of local initiatives across
NSW thanks to our CECs and local units
The workshops were a hit with over 90 StormSafe
events being held throughout the State for
StormSafe Week and into the storm season,
which runs from October to the end of March.
Some fantastic ideas came out of our StormSafe
Week Workshops including the development of
the ‘I’ve made my house safer’ sticker which is
currently being trialled in primary schools in the
Richmond Tweed Region combining a StormSafe
checklist and evidence incentive to obtain the
sticker for letterboxes. Other innovative ideas
which are being explored include an NSW SES
wind chime and a Paddy temporary tattoo.
So a big thank you to all the volunteers and
Region staff who have gotten behind StormSafe
Week to help make it the most successful
StormSafe Week to date!
We had a fantastic time at the official launch of
StormSafe Week, which was held at Harold Fraser
Reserve, Kogarah Bay. The aim of the day was to
demonstrate the impact of what can happen to a
backyard during severe winds. The first example
showed the effect of strong winds when
everything in the backyard was securely tied
down and loose items bought inside…and guess
what nothing blew away, even the trampoline!
The second time around we untied everything to
demonstrate the force of winds on an
unprepared backyard…and the damage was
extraordinary! The dog house blew away, the
outdoor furniture was smashed and the
trampoline was airborne and ended up
somewhere near the back of the oval.
As part of the StormSafe campaign in 2013, the
 Participated in over 95 StormSafe
activities and events across NSW
 Raised awareness of storm risks, NSW SES
events and promoted preparedness
actions and safe behaviours in local
newspapers and local radio and television
 Held a StormSafe launch event to
highlight the benefits of preparing your
home to NSW media outlets and the
 Enhanced the StormSafe.com.au website
and StormSafe Apps with new
information resources and interactive
elements including the Home Emergency
Commissioner’s September-December 2013 Newsletter
A big thank you has to go out to the NSW SES
Kogarah Unit members for their amazing effort
and for giving up the morning of Father’s Day (we
hope your families forgive us).
The Community Engagement Training Resource
Kit (TRK) is nearing its final draft stage ready for
piloting in the Murray/Murrumbidgee Region at
the end of September. The TRK will be structured
in modules which can be delivered across
multiple training opportunities (Unit training
nights or individual sessions) and to different
levels of audience. There will be an introductory
module and an advanced module as Learner
Guides as well as a practical toolkit which will
outline resources, activities and case studies for
the delivery of best practice community
engagement. The course is shaping up to be
easily segmented for ease of delivery and useful
in targeting different levels of interest in
Community Engagement.
Remember to check out the Community
Engagement site on EOS. There is a wealth of
information from current research to discussion
topics and current photos of all the NSW SES
community engagement events.
Let the Community Engagement adventure
The team is also trialling braille fridge magnets
with Vision Australia to get an idea of the
usefulness of this kind of resource for this target
audience. It is planned that further development
of existing resources and possibly the
development of new ones will be on the cards for
future partnership work with Vision Australia
including the updating of existing flood, storm
and tsunami information products suitable for no
and low vision people.
Volunteer Trauma Care
Strategy development on all program areas for
Community engagement is being undertaken
with the first project area “FloodSafe and
StormSafe Kids” overview in its first draft.
Community Engagement are planning to develop
more comprehensive program and project
strategy across all areas to align with best
practice community engagement methods.
Recently members from the Orange City and
Bathurst Units attended the CareFlight Volunteer
Trauma Care Program. The program has been
developed by CareFlight specifically for volunteer
emergency services personnel.
Commissioner’s September-December 2013 Newsletter
The program ran over two evenings and was a
mix of theoretical and simulation based trauma
training. The workshop covered the triage of
patients, assessment and scene risk awareness
along with the terminology and the procedure for
an efficient and effective hand over to medical
personnel when they arrive on scene.
and the utilisation of non-integrated systems to
address gaps.
In the recent budget allocation, the NSW State
Emergency Service was provided funding to
scope a Public Safety and Emergency
Management program incorporating a computer
aided dispatch capability. The public safety and
emergency management program forms part of
the long-term strategic requirements for
operational management within the NSW SES,
with the main objectives for the initial 12 Months
(Overall program 3-5 years) of the program being:
The CareFlight Volunteer Trauma Care workshop
built upon our members’ First Aid training with
additional knowledge, skills and confidence that
may significantly enhance the long-term outcome
of trauma patients.
“It’s to say thank you for what they do for the
community,” council general manager Peter
Vlatko said.
1. Scope and Blueprint a new Public Safety
and Emergency Management system for
2. Develop a business case including a
technical parameter adjustment for the
development and implementation of a
Public Safety and Emergency
Management system for the NSW SES
“They are part of the community and they are
important to the community…we do it every
There has been a small project team developed
within the NSW SES who will work with
consultants and all areas within the NSW SES to
understand and facilitate the development of
Business and Functional requirements for the
Service. The initial areas being explored are
presented below: -
Public Safety and
Management Program
In mid May 2013, the NSW State Emergency
Service engaged PricewaterhouseCoopers (PwC),
to conduct a review of the core operational
management system of the NSW SES – RFA
Online. The review provided an independent view
of the efficiency, effectiveness and vulnerability
of RFA Online and provided a potential roadmap
for NSW SES to mitigate immediate risks and
long-term strategic requirements.
These areas will be further defined and prioritised
through the establishment of focus groups. Lets
all work together to realise our goals through
confident people, who have clear intent and are
prepared for anything. All members are
encouraged to provide feedback to
[email protected]
Among other areas, the review highlighted the
current operational management system (RFA
Online) does not meet the current Business and
Functional requirements of the NSW SES. This has
created the need for various manual procedures
Commissioner’s September-December 2013 Newsletter
Vocational Awards for
SES SHQ Members
Engagement Event
Shoalhaven Flood Safety &
Sandbag Workshop Saturday 6th
July 2013
Figure 1 (Rear) Stephen Jones MP, Murray Kear, Sharon Bird MP, Barry
Antees DGE.
(Front) Tina Baldock, Peter Riley (ABC Radio), Adam Fitton.
Congratulations Adam and Tina!
As part of its annual recognition of vocational
service in the Wollongong area, the Rotary Club
of Wollongong presented a number of awards on
October 29th.
Among the awards was a Pride of Workmanship
Award for Adam Fitton from ICT and a Vocational
Service Award for Tina Baldock, Manager
The awards which form part of the Rotary
calendar each year recognise excellence in a
chosen vocation and one of the things that make
these awards special is that their recipients were
nominated by other members of the NSW SES in
recognition of great service.
Over the past 18 months the NSW SES Nowra
Unit has experienced an increasing number of
repeat requests for assistance from residents of
the Shoalhaven community who required
sandbags or tarpaulin support. In an effort to
reduce the number of repeat jobs that NSW SES
crews attend in any given flood or storm-related
disaster, a targeted community engagement
campaign was developed. The Flood Safety and
Sandbag Workshop project was designed around
giving residents of the Shoalhaven area specific
information, training and resources to fill
sandbags and create an effective sandbag wall to
protect their own property from flash or riverine
The awards are an annual event in many Rotary
areas and both paid and un-paid members can be
nominated via local Rotary Clubs.
Commissioner’s September-December 2013 Newsletter
Whilst the project was supported and guided by
the Region Community Engagement Coordinator
(CEC), the issue was identified by members of the
Nowra Unit and ownership of the program
remained with the Unit.
Bunnings Warehouse in Nowra was approached
to support the Flood Safety and Sandbag
Workshop project by providing a location and
time for the workshop. Initial contact with
Bunnings Warehouse’s Activities Organiser was
made by the CEC three months before the
workshop. The Bunnings Warehouse Activities
Organiser took responsibility for the logistics of
organizing space for the vehicles and equipment
needed to undertake the project and promoting
the sandbag workshop. Bunnings Warehouse
staff also liaised with representatives from the
Bomaderry Lions Club in order to provide a
sausage sizzle. All assistance was given to the
NSW SES free of charge.
Changes to the project
Originally, the focus of the Flood Safety and
Sandbag Workshop project was on targeting
specific households who had requested help from
the NSW SES for the same issue on more than
one occasion. In the weeks leading up to the
sandbag event, a severe weather warning was
issued by the Bureau of Meteorology for the
Sydney Metropolitan area with the possibility of
it impacting upon the Illawarra.
Targeting an audience
Using RFA Online, data was gathered and
analysed by the Nowra Unit Operations team.
Twenty residences were identified for inclusion in
the Flood Safety and Sandbag Workshop project;
all located in Culburra, Nowra, Sanctuary Point,
Greenwell Point, Bolong, Vincentia, Shoalhaven
Heads, Basin View and Sussex Inlet.
On the Monday of the week prior to the Flood
Safety and Sandbag Workshop, an extensive east
coast low focused its intensity on the Shoalhaven
area of the Illawarra and smaller cells splintered
off from the main storm, making their way
through the region. This intense weather system
brought with it large amounts of heavy rain and
as a result, a moderate flood warning was issued
for the Shoalhaven river. Homes in Shoalhaven
Heads suffered over-floor flooding; water across
streets throughout Sussex Inlet isolated many
residents and NSW SES teams conducted 15
separate flood rescues. The Shoalhaven River
peaked at 3.7m but abnormally high king tides
affected the drainage of flood water resulting in a
build-up of water through towns such as Sussex
Each of the target residences had received faceto-face support from NSW SES crews on repeated
occasions for the same, or very similar, severe
weather related issues. The requests for
assistance included but were not limited to
sandbag distribution and/or maintenance,
securing tarpaulins to minimise roof damage and
tree branches threatening homes. Personally
addressed information about the Flood Safety
and Sandbag Workshop was sent via Australia
Post to individual residences and an extensive
general publicity and marketing campaign was
undertaken by the Nowra Unit Media Officer at a
local level through newspapers and radio and by
the CEC through social media.
Commissioner’s September-December 2013 Newsletter
Inlet, Greenwell Point, Sanctuary Point and
Shoalhaven Heads.
The Flood Safety Workshop
The Flood Safety and Sandbag Workshop was
held in the front car-park of Bunnings Warehouse
on Princes Highway in Nowra, taking up an area
of approximately 200m² directly in front of the
main entrance and exit. The Bomaderry Lions
Club set up their BBQ on the opposite side,
creating a good funnel of people between the
two stands. The ongoing workshop was held over
four hours between 10am and 2pm. Preparations
included the creation of sandbag kits, packing of
the sand into a trailer and cleaning of the vehicles
and were all undertaken in the week leading up
to the event.
As a result of this storm and flood event, the
focus of the Flood Safety and Sandbag Workshop
project expanded to include all Shoalhaven
residents. During media interviews for the flood
event, the Unit Media Officer and CEC made a
point to promote the Flood Safety and Sandbag
Workshop as an occasion for all members of the
public. As pre-marketing, the flood could not
have come at a better time but its impact did
require a change in the measures of success for
the project.
Members from Nowra Unit met at the Unit
Headquarters an hour before the event and the
Logistics Coordinator travelled to Bunnings
Warehouse early to secure the location with
witches hats. Prior to travelling to the workshop
site, the NSW SES team spoke about and agreed
on the key messages and information to be given
to the public with the focus of the workshop
being on sandbag skills and early property
Indicators of Success
Pre-flood event
Number of attendees from targeted households.
Two NSW SES members were stationed at each of
the main entrances to Bunnings Warehouse and
asked members of the public if they had been
affected by the recent floods. If they indicated
that they had been affected, one of the NSW SES
members escorted the person/people to the
workshop area and introduced them to another
Post-flood event
Number of interactions with members of the
public resulting in transfer of information about
flood safety.
Commissioner’s September-December 2013 Newsletter
NSW SES member who took them through the
process of filling sandbags and explained how to
prepare their property for a flood. At the end of
the 10-15min chat each person was given a set of
20 sandbags (19 packed inside 1) and a “How To”
guide on replicating the sandbag wall building
process at home.
Once the sandbag kits were given out to a
resident, they were then asked to provide their
name and address to be entered into a database
at Nowra Unit. This information has been collated
into a list of residences that have the ability to
begin preparations to protect their home prior to
a flood.
It also serves as a means for Unit members to
continue to engage with those residents to
ensure that they remain prepared. It is
anticipated that follow up workshops will be held
in key community locations in coming months to
support the neighbours of those who attended
this Flood Safety and Sandbag Workshop. In the
event of a moderate or major flood in the
Shoalhaven in the future, sandbag depots will be
set up in locations where residents can come and
learn from each other.
Lessons learned
Whilst having the workshop at a central
location, such as Bunnings Warehouse,
was a good idea, it was decided that it
would be also be beneficial if the
workshop was mobile and could go to
local, flood-affected communities during
We should have checked with marketing
and sponsorship regarding wording and
logo use on promotional flyers. One of
our promotional brochures used the word
“partnership” when referring to the
support received from Bunnings
Warehouse. The word “partnership” is
reserved for use when working with
Promotion of the workshop through the
media was excellent but we could still
have utilised traditional means such as
putting up posters at Bunnings
Warehouse and in local businesses people
frequent regularly such as the Post Office,
Pub and Newsagency.
Over 125 individual interactions were
recorded with members of the public
aged between 4 and 83 years of age.
27 sandbag kits were distributed to
members of the Shoalhaven community
who live in a flood prone area and were
affected by the most recent Shoalhaven
River flood.
Some of the people who visited the
workshops lived in Sydney and were in
Nowra for the school holidays. They had
expressed concern over their holiday
homes. Additional sandbag kits also went
to Shoalhaven residents who had not
been directly affected by the recent flood.
Several Nowra Unit NSW SES members
showed an aptitude for speaking with
community members and were “naturals”
at imparting key safety information in a
respectful and engaging manner. The turn
out and commitment shown by all Nowra
Unit members was exceptional.
Commissioner’s September-December 2013 Newsletter
Clarence Nambucca
Region Annual Awards
On Sunday 17 November 2013, the Clarence
Nambucca Region Annual Awards Day was held at
‘The Briary’ Nymboida.
30 Years and Still Loving It
Volunteers from across the region were
presented with awards granted during the past
twelve months. There were 63 award recipients,
receiving a total of 73 awards, recognising over
455 years of service to the NSW SES.
The Member for Clarence, Chris Gulaptis joined
Assistant Commissioner Keith FitzGerald,
Clarence Nambucca Region Controller Caroline
Ortel and the Mayors of the Nambucca,
Bellingen, Coffs Harbour and Clarence Valley
Shires in presenting awards and certificates to
the local SES members.
Paul Jones (or PJ to his mates) was awarded his
30 year Long Service Award. When asked by the
local paper why he does it, he simply answered
that it keeps him young.
Awards included Life Membership,
Commissioners Commendation for Courage, Unit
Citations, Letters of Appreciation, National
Medals, Long Service Awards, Youth Awards and
Yasi Cyclone Medals.
“I love the camaraderie and I’m learning new
skills all the time.”
Unfortunately, due to a hail storm in Coffs
Harbour on the Saturday many units were open
or providing assistance to others and therefore
the numbers attending were reduced. Additional
opportunities are currently being arranged to
present awards to those not able to attend on
the day.
One of his fondest stories is a time when his
floodboat crew were delivering supplies down
river and they had to duck their heads to fit under
the Grafton Bridge. Now that’s a major flood!
Courtesy Daily Examiner
Congratulations and well done to all recipients.
Commissioner’s September-December 2013 Newsletter
Youth Engagement
Active Members (16 to 25 Age Range)
Youth Engagement covers the broader issues
relating to the attraction, engagement,
encouragement, development, support and
retention of young members in the 14 to 25 year
age range. The main initiative that Youth
Engagement is responsible for is the NSW SES
Secondary Schools Cadet Program, however this
department also champions other initiatives that
relate to encouraging young members to become
actively engaged in the NSW SES.
The NSW SES has had a significant rise in the
number of young active members in the service
with data showing an increase in the 16 to 25
year age range from 901 in 2009 to 2178 in June
2013. This age range had one of the lowest
numbers of active members to now having the
highest number over all.
Active Young Members by
Gender (ages 16 to 25)
Some major strategies influencing this result
include the Secondary Schools Cadet Program,
the change of policy to allow overnight stays for
16 and 17 year old members and promotion of
NSW SES membership through School Career
A notable increase in membership has occurred
in the 16 and 17 year age range since 2009.
Attraction of young members will continue with a
major focus on retention strategies.
Cadet Program
The Cadet program is now in its 6th year of
operation and a total of 1669 Cadets have now
completed the program. Since commencement
with a pilot testing phase in 2008, 899 females
and 770 males have participated.
The NSW SES now has 167 endorsed cadet
trainers. A total of 3 training endorsement
workshops were held in the 2012/13 financial
There is a Region Cadet Coordinator in each of
the 17 NSW SES Regions. This role is mostly filled
by a Volunteer member.
Commissioner’s September-December 2013 Newsletter
appreciated that Station Officer Mr. Steve Frost
took time from his schedule to show the cadets
through the station.
Statistics for 2012-13
A total of 26 cadet programs have been
conducted, which is the highest number in a year
since its commencement in 2008.
Many years of knowledge from members within
the Gilgandra Unit was shared with the cadets
during the unit visit. A few of the cadets have
shown interest in joining the unit in the near
In 2012-13, 449 Cadets participated in the cadet
program, with 253 females and 196 males
The teachers were proud of the cadets as they
watched them participate in some of the
activities, even during their regular breaks,
watching them walking around the school in their
orange uniforms. Principal Mrs. Cheri McDonald
is really keen for the school to participate in the
program next year.
Cadet Programs Conducted (each
fiscal year)
The 5-day program ended with an Activity Day at
Cooee Park, Gilgandra, with the cadets
participating in Remote Rescue, Landsearch and
Pack and Jack with members from Gilgandra &
Mudgee Units passing on knowledge to the
A lovely barbeque
lunch was
provided for all
cadets & helpers
by the volunteers
of the Gilgandra
One of the
highlights for the cadets was travelling down to
Dubbo Blood Bank and donating blood in their
PPE gear. They were excited to show the
community that the NSW SES and especially the
cadets were willing to donate some blood, with
them knowing that they could help save several
Cadet Program
Participation by
A First for Macquarie
Macquarie Region delivered their first 5 day
Cadet program starting on 13th May at Gilgandra
High School.
The students were all excited about being the
first group to do the program in this Region.
The cadets had two emergency service visits, one
being the local Gilgandra NSW SES Unit where
members of the unit along with the Local
Controller had them doing various activities and
talking about their roles in the unit. The other
service was F&RNSW and the cadets learnt how
they work with the NSW SES. The cadets greatly
Commissioner’s September-December 2013 Newsletter
Queanbeyan Volunteer
Mitchell Clout Wins
NSW SES First Local
Young Volunteer of the
Year Award
On the 7th of August, 2013, Michael Gallacher,
Minister for Police and Emergency Services,
presented Young NSW SES Volunteer, Mitchell
Clout (Mitch), with the NSW SES’ inaugural state
youth award. The ceremony took place at
Parliament House Sydney and was attended by
Mitchell, his parents along with representatives
from NSW SES Southern Highlands Region,
Queanbeyan Unit and State Headquarters.
As Macquarie Region Cadet Coordinator, I had a
great team of trainers, Jack from MQR & Ian from
Mudgee. With this being the trainer’s first
program from within Macquarie Region the help
of North West Region Cadet Coordinator Kam
Wheeler in the first 2 1/2 days made everyone
fell at ease with the program. Kam was delighted
that the cadets arranged a special morning tea
for her, as a thank you for assisting, before she
headed back to Moree.
Mitch, who is now 23, first joined the
Queanbeyan NSW SES Unit in early 2010 and
although first attracted by the excitement of
becoming involved in vertical rescue, he went on
to gain many other NSW SES qualifications and
skills before gravitating towards specialising in
media liaison.
I was highly impressed with the program and very
grateful for Gilgandra High School’s participation.
We are all looking forward to the program being
run at Gilgandra High in the future.
Julie Anderson
Macquarie Region Cadet Coordinator
A Flag made by the Team
Minister Gallacher with Mitchell Clout
Commissioner’s September-December 2013 Newsletter
Highlands Kevin Anderson, mayor Stuart
Freudenstein and other emergency service
representatives such as Young Police Inspector
Ashley Holmes and Young Fire and Rescue NSW
captain Don Smyth.
The skills and experience that Mitch has gained in
the NSW SES has prepared him to progress into a
career in the Emergency Services sector and he is
currently on secondment from the
Commonwealth Department of Human Resources
to the Disaster Welfare Unit of the NSW Ministry
for Police and Emergency Services.
Cr Freudenstein presented NSW SES Field and
Operational Skill awards to Mikayla Fisher, Bec
Sheaff, Brad Britt, Colin Oliver, John Warren, Jean
Keogh, Lyn Dray, Colleen Clancy and Barrie Miller.
In a very short time this young volunteer has had
a positive influence in his community and is a
great role model for other young people who
may be considering volunteering with the NSW
From the Blue
Mountains NSW SES
Young Volunteers
Recognised for Service
By John Hughes
Local Controller: Blue Mountains
On the 16th July, Police were called to the
Fairmont Resort at Leura where they had taken a
report of a missing person, Gary Tweddle, that
went missing just after midnight. The details that
police had to go on were fairly sketchy.
Gary was only seen to be walking out the front
door of the Resort, which fronts on to the Leura
Golf Club which opens to the terrain of the Blue
Mountains bushland.
A number of Young State Emergency Service (SES)
volunteers were recognised for their service to
the community during a special presentation at
the weekend.
The presentation was held at the Young SES
headquarters where the volunteers were
presented with NSW SES Field and Operational
Skill awards, and their five, 10, 15 and 35 year
awards and medals.
Among the guests who attended were NSW SES
assistant commissioner Andrew Edwards, NSW
SES acting region controller for the Southern
Seventeen members of the Blue Mountains unit,
as well as number of RFS volunteers, were on site
Commissioner’s September-December 2013 Newsletter
within an hour of the call from Police. It was a
typical winters day for the Upper Blue Mountains,
cold and wet. The Police Rescue coordinator had
tasked the NSW SES to a number of directions
from the Resort, mainly walking tracks that we
could traverse fairly quickly.
members to assist. With assistance from all units
across Sydney Western Region, the NSW SES
provided 60 members which allowed the
operation to expand into neighbouring suburbs
and associated bushland. There was also a large
contingent of volunteers from the RFS and BWRS.
With a large number of NSW SES members in the
field, members of the CISP team were also on site
to assist if required.
Day two had 25 NSW SES members deployed to
search properties, backyards, sheds to thick
bushland and creek lines. The RFS were able to
provide mapping technology normally used in fire
fighting, such as A1 printers and laminated maps.
Using coordinated local knowledge of the
agencies involved, the Police Operations Officer
mapped search areas which were plotted on the
map using natural features, main roads and
walking tracks as boundaries.
The NSW SES continued to place teams into the
field the following week and joined up with Police
members from the Public Order and Riot Squad
to help continue into thick scrub.
Colour printed copies of topographical maps to
scale were then issued to each team as well as
detailed Tasking Sheets.
By the 9th day, the Police held a media conference
along with all the agencies involved and Gary’s
father and stated that whilst the search has been
extensive and was one of the largest search
operations held in the Blue Mountains, it was
time to scale back.
There was prominent media coverage for this
operation and a number of other public
information tools were used such as Facebook,
the placing of posters of Gary all around the area
from shop windows to walking tracks which
ensured that the maximum exposure that may
trigger anyone in the area to come forward with
any information.
Communications were a problem in the
mountainous terrain as both GRN and simplex
radio channels would not provide coverage into
our tasked areas. So the Unit deployed the
communications trailer which consists of a
portable repeater powered by deep cycle
batteries charged by an 80w solar panel. They
provided the needed radio coverage into 95% of
the search area.
The NSW SES volunteered 2380 hours into this
operation with a total of 232 members over the
nine day period. Whilst the operation had been
scaled back, the Police established Strike Force
Crossways to continue their investigations.
As we were closing to the weekend, the Police
took the advantage of the availability of
volunteers on the weekend and requested 40 SES
Commissioner’s September-December 2013 Newsletter
training room desks, racking and shelving
units…and a decent coffee machine.
NSW SES Holroyd Unit
New Headquarters
During this period, others within the Unit worked
without let up, assisting with the design
requirements and logistical needs pursuant to our
statutory role.
Members from the NSW SES Holroyd Unit
officially opened their new $1,500,000 local
headquarters on September 1, 2013. Previously
housed within a somewhat dilapidated two
bedroom fibro cottage. The move to the new
complex now provides for a five bay garage, two
training rooms, a mess hall, kitchen and pantry,
an expansive operations room and offices.
Although faced with a sometimes hostile Council,
Ray – supported by those within the Unit and its
regional headquarters – never shied away from
the need to enhance the Unit’s lot. At the end of
the day, the environment he inherited was way
past its used-by date. The “old shack on Foray
Street” had turned away too many prospective
new members, and whilst the Unit had conducted
(adequately) one of its largest operation within
the old house, it was identified then that the
need for an environment conducive to
operational training, management and response
was way overdue.
The official opening was attended by Holroyd SES
members, their family and friends. Joining them
were volunteers from their sister units within
Sydney Western Region and Region staff , local
State MP Tony Issa and a number of local
councillors and council personnel.
Today we identify our professionally trained
volunteer members being housed in a modern,
built for purpose emergency service
environment; one that meets the needs of this
vital community service. Our only identified gap
being the delivery of computers that further will
enhance Holroyd’s operational and
administration role.
The process leading up to this opening was kicked
off by the Units’ then newly appointed Local
Controller Ray Gatt on May 1, 2003. Ray, who
when originally applying for the role had
categorically stated that if selected he would
expect council to replace the existing unit fleet
(of three response vehicles, the command
vehicle, and our aging logistics unit), and to
rehouse the unit within a modern, purpose built
local emergency headquarters.
The first cab off the rank was the replacement of
the existing fleet; this effort, with the assistance
of Ian Styles, the Unit’s Logistics Officer, finalised
within the first three years of this date. The next
target…the new complex.
After many false starts work finally started in
September 2011, Ray then kept busy raising
funds through Clubs NSW and various local
community clubs; and by the time the building
was ready for occupation had secured
$45,000.00. These monies were used for two
interactive white boards, an 80kVa generator,
Commissioner’s September-December 2013 Newsletter
The NSW SES, represented by Acting
Commissioner Jim Smith, Assistant Commissioner
Andrew Edwards, Acting IT Systems Manager
Tess Brugnera, HR Systems Coordinator Marion
Zuzic and Project Change Coordinator Maggie
Henderson, received their finalist Award on the
SAP Services Project
Team - Finalist at the
NSW Premier’s Public
Sector Awards 2013
This is a tremendous achievement for the three
agencies and recognises the collaborative efforts
of the team in delivering one of Australia’s largest
government Enterprise Resource Systems.
Our nomination below
Emergency Services Enterprise Resource System
NSW Emergency Services | Attorney General &
Unprecedented collaboration between agencies
of the NSW Emergency Services has led to the
creation of one of Australia’s largest government
Enterprise Resource Systems. This system now
supports more than 100,000 staff and volunteers
across the state, providing efficiency and
capability to make a safer state. The system
provides financial management, human resource
management, volunteer management, and a
single source of truth for other systems. The
Emergency Services agencies have used this
system to not only move into the modern era of
emergency management, but to become leaders
in the NSW public sector. This shared services
initiative is a testament to agency collaboration,
trust and a desire to make a safer community.
During November, the annual NSW Premier’s
Awards for Public Service were hosted by the
popular Radio announcer Adam Spencer at the
Sydney Town Hall.
From a field of 300 plus, the combined NSW SES,
NSW Rural Fire Services and Fire and Rescue NSW
SAP Services Project Team were nominated for
the Premier’s Public Sector Awards in the
category ‘Improving Performance and
This category recognises initiatives and projects
that aim to strengthen existing systems, or
enhance efficiency, accountability, workforce
capacity, and community confidence in the public
The SAP Services Project team was one of 30
finalists in the company of Attorney General &
Justice, HealthShare NSW, the Health, Education
and Training Institute and St Vincent’s Health
Network. The winner of the ‘Improving
Performance and Accountability’ Award went to
HealthShare NSW for the implementation of an
Enterprise Imaging Repository.
Commissioner’s September-December 2013 Newsletter
NRMA Insurance WOW
Day Competition
I then met my first co-judge [with his bright
orange braces] Alex Harrison [Acting CEO of
NRMA Direct Insurance] and with Carrey Cultra
[Community and Sustainability Strategy Manager]
as our scribe and photographer we judged the
13th, 14th and 15th floors. Alex picked up a
handmade paper orange flower at the first
display and attached it to his shirt -picking up an
orange crunchie bar at the next display and an
orange cup-cake at the third. I was of course
suitably restrained.
I accepted an invitation to be one of the judges at
NRMA Insurance Head Office for the NRMA
Insurance staff's efforts for WOW Day. There
were three categories to be decided: Best
Dressed Person, Most Outrageously Orange
Team, and Most Creatively Decorated Work Area
[Team or Individual].
My next co-judge was Frank Costigan [Chief
Financial Officer of NRMA Direct Insurance] and
with Lee McDougall [Community and
Sustainability Ops Manager] as our scribe and
photographer we judged the 20th, 21st, and 22nd
floors. [Lee had just returned from Bondi where
she had participated in the W-O-W crowd event].
Walking into the foyer of 388 George Street was a
WOW experience in itself. The entrance was
dominated by an archway of orange and white
balloons, with large silver inflatable letters above
it saying "Thanks SES".
I collected my red "V" visitors pass and was met
by Carrey Cultra and Marianne Jaques from the
NRMA Insurance Community and Sustainability
Team. [Marianne had an interesting wet hair look
- having just showered after sweating in a Paddy
Platypus suit earlier that day].
Frank was taken back to his childhood at one
display where his favourite apricot delight slices
were featured ["they used to cost 10 cents a
bag"], and at another display he managed to
reserve a slice of home-baked orange cake for
They whisked me up to their office, where I was
greeted by other team members and their own
team's amazingly creative display. A castle wall
and a spider's web, with the letters S-E-S spelt
out in spiders painted orange....to be followed
later by the team dressed in orange, with orange
witches hats and white beards in a sort of Santa's
Elves meets Charlotte's Web scenario.
Orange food and drink was the order of the
day.. The variety of orange items on display was
amazing...carrots, oranges, apricot jam, melons,
orange pekoe tea, orange sweets, orange juice,
Fanta, and even non-alcoholic orange shots in
Commissioner’s September-December 2013 Newsletter
It’s evident that the relationship between NRMA
Insurance and NSW SES is more than merely
a commercial arrangement when one sees the
enthusiasm and commitment that has been
generated amongst the staff at grassroots level in
support of the NSW SES (and I only saw one of
more than 200+ buildings that got into the
orange spirit nationally!) It was a genuinely
enjoyable WOW experience and one that I would
be happy to repeat.
Teams had baked orange cakes and orange
cupcakes; some had prepared packages of orange
food, orange Cheezels, and orange poppers
labelled for each judge, and one team had even
made a bouquet of Ferrero Rocher chocolates
wrapped in orange paper with small inspirational
poems attached. [The chocolates were consumed
by Canada Bay NSW SES Volunteers at training
later that night].
Some work areas were a sea of orange balloons
and streamers; some teams had bought high
visibility orange vests; some had wigs, others
feather boas, and there were orange sunglasses,
shoes, tights, dresses, coats, hats, caps, flowers
and other items too numerous to mention. One
man had an amazing inflatable orange suit
complete with internal fan [bought on eBay], and
an orange full face pull down ski mask.
Bill Hoyles. Deputy Local Controller: Canada Bay
There were NSW SES orange screen-savers on
computers, orange pens on the desks, NSW SES
and Paddy Platypus photos, NSW SES advertising
and NSW SES information - and several
homemade NSW SES and WOW Banners.
One work area had been turned into an NSW SES
Disco, with orange people playing orange guitars,
a NSW SES bouncer on the entrance, and an NSW
SES VIP pass required for admission.
And everywhere there were signs saying "Thank
you" to the NSW SES Volunteers. Thanks for
that NRMA Insurance staff!
Commissioner’s September-December 2013 Newsletter
WOW DAY celebrated
throughout the
Wingecarribee Shire.
It seemed just right that WOW Day should be
celebrated in November following the
unbelievable couple of months that mother
nature had thrown at us. With recent bush fire
assistance, windstorms followed by hailstorms
and road crashes, Wingecarribee Unit volunteers
had had a very busy time. To say thank you to
volunteers, shops throughout the area displayed
the WOW Posters and also wore orange.
Bowral NRMA Office celebrated WOW Day with
a display and orange involvement.
L/R - Nina, Nancy, Leanne, Mary Lou and NSW
SES “Dolly”.
Mittagong NRMA Office greeted costumers with
home made orange NSW SES cup cakes.
L/R - Joanne and Mia
The Wingecarribee Shire Council staff at Moss
Vale joined the many who wore orange to say
thank you.
L/R Back row - Lorraine, Jo, Brendon, Megan,
Estelle, Fiona and Jeanetter.
L/R Front Row - Natasha, Wingecarribee NSW SES
Unit Controller Anthony Kausolis, Jenny, Adele.
Bunnings at Braemar held a drop-in morning tea
for NSW SES members to say thank you. Many
members could not attend as they had spent the
night and morning repairing over 60 damaged
homes from a destructive hailstorm that caused
massive damage thoughout the area.
L/R - Leonie, David, Heather, Denyse, Alan, Greg
and Bunning’s staff, Catherine, Paul and
Bunning’s Staff.
Commissioner’s September-December 2013 Newsletter
high 5’s for their tireless efforts in communicating
their important messages and for keeping their
community safer.
Moree Goes Orange
To acknowledge the continuing support and
admiration from the community, the NWR HQ
Unit, NRMA, Region Staff joined St Philomena’s
students and teachers to share a celebratory BBQ
cooked with gusto by the NWR RHQ staff in what
turned out to be “one of the greatest days in a
volunteers career” – one volunteer said.
All in all, WOW Day 2013 cemented the legacy
and relationships that the NSW SES, specifically
the NWR have developed over the years,
highlighting the amazing work the volunteers do
and ensuring the safety of their communities now
and for the future. “As a volunteer, nothing
makes you happier than someone saying thank
you, 2 simple words that have the most powerful
effect” – another volunteer quoted.
Students from St Philomenas’ College, Moree showing their
support to WOW day 2013.
“WOW” were the words on everybody’s lips as
the Moree Community painted the town orange
in support of Wear Orange Wednesday and the
NSW SES Volunteers. It was a great day filled with
laughter, fun, happiness and enjoyment – all the
qualities that NSW SES Volunteers feel every day.
NWR RLDO Wes Macpherson, said “we had the
Councillors and office staff of Moree Plains Shire
Council, members of the Moree Woolworths,
Moree McDonalds and numerous local businesses
as well as all the staff from our principal partners
NRMA, with all those teachers, students and
parents going orange.”
St Philomena’s School in Moree was the HQ for
the day, with over 500 students and their
teachers going orange to support the North West
Region volunteers. Principal Karen Jagers said it
was the least the school could do considering
how much the NWR Volunteers and OOAA crews
gave during the December 2011 and February
2012 floods. The school was inundated with
floodwater and with the help of OOAA crews and
NWR volunteers spent 3 days pumping water out
of the newly constructed assembly hall.
“Over 1000 people on one day is a great
testament to those who organised and were
involved in making the day such a success” he
continued on “and a whole truck load of thanks
must go to all involved but especially to our CEC
Coordinator. As a volunteer CEC Dave Newman
did a fantastic job coordinating not only the
attendees but lining up the support from the local
newspaper but getting television exposure of the
day as well. Coverage of the day still appears on
our local Prime 7 news promo’s.
WOW Day saw the same hall that over 18 months
ago was inundated with water, filled to the brim
with students, teachers, parents and friends to
create a sea of orange in support of the “Orange
Army.” Volunteer Community Engagement
Coordinator Dave Newman described the day as
“humbling and truly inspiring.” The NWR HQ Unit
along with Region Staff and NRMA
representatives spent the day travelling from
school to school, receiving praise, thanks and
“The town is still buzzing” .. he finished with.
Commissioner’s September-December 2013 Newsletter
To get funding from the State Government can be
a long and protracted process and our journey
towards radio communications upgrades across
our networks started about 3 years ago with
planning and development of a Business Case to
seek funding for essential upgrade works.
Prepared by NWR RLDO Wes Macpherson, NWR
Volunteers and staff.
Radio Communications
Upgrade Project –
Our Business Case was fully supported by the
NSW Telco Authority and funding has been
approved by NSW Treasury for a number of radio
upgrade project work streams over the next 5
years. Allocated funds are granted against 8
separate and inter-dependent activities that must
follow a logical sequence.
Information Update for all Members from
your “Radio and Paging Team”
We have appointed an external Project Manager
– Barry Ringrose from Broadcast Australia (a
partner company of Airwave Solutions Australia,
who are now managing the NSW Government
Radio Network - GRN) to manage the RCUP and
ensure that the deliverables bring maximum
benefits to the members.
Communications is an essential part of all NSW
SES Operational Activities. This often comes from
State Headquarters, Regions, Operational Units
and most importantly between Members of the
NSW SES as we manage a growing number of
incidents every year.
Maintaining and improving ‘communications’ in
the field is essential for improving operational
efficiency, safety of our members and as a tool to
liaise with other agencies during incidents. We
understand your needs in the field and for your
radio communications we recognise the
importance that the radio service ‘must work first
time, every time’ when you need it most.
Your Questions will be answered in a series of
regular updates to keep you informed as the
RCUP progresses though a number of planned
What are we doing? - Why are we doing this? When will it happen? - How will it affect you?
Why does it take so…long??
NSW Treasury has approved funds for this
Radio Communication Upgrade Project
Commissioner’s September-December 2013 Newsletter
spread over a 5 year period, so we don’t
have the funds to do everything at once.
Trying to rush this project may impact the
quality we require and deliver less than
the best result.
Our internal resources and those we
engage to work with us need to follow
our staged approach and schedule
technical teams to carry out the upgrades
whilst avoiding times of high operational
In this Information Update we outline the
Project Stages defined and provide the
first Member Overview in response to the
questions above.
The information is based on current
planning and budget allocation but this
may be subject to change based on the
requirements of the State Government or
NSW SES Operational needs.
been ratified by the Federal Government and the
This will prove to be a major benefit to us all
when our crews are deployed to help in critical
incidents and operations with our colleagues in
other States and when they are deployed to NSW
to help us in our operations.
We will also develop User Training materials so
the all members can be given instruction on how
to gain the most benefit from the new Radio
services as the project rolls out and our work
streams move forward from the current planning
to delivery of the technology to our members.
Stage 1 – Work Stream 1 – Radio Dispatch
Console Enhancement. Target completion by
end of June 2014.
This work stream will provide 2 additional IP
Radio Consoles in the SHQ Operations Centre.
These will give expanded and enhanced capacity
for centralised radio operations and improved
resilience. They are compatible with the NSW
GRN, have all features that match the current OC
environment and are ready for future network
enhancements that may be introduced for interagency operations.
Stage 1 – Work Stream 2 – Re-Assignment &
Spectrum Planning. Target completion by end of
June 2014.
This work is essential to comply with new
Government Regulations and will have all ESO’s
working in Harmonised Government Frequency
Bands (HGB’s). This critical activity must be done
before we make changes during the next stages
to make use of the new spectrum. The benefits
will mean less network interference, better interagency and interstate communications and a
working platform for the long term radio network
future for members.
There are some key ‘Drivers for Change’ that are
being imposed on all Emergency Services
Organisations across the country that will
improve interoperability between agencies within
NSW and across the borders. NSW SES and other
agencies have to comply with changes that have
Stage 1 – Work Stream 3 – Radio Terminal ReProfiling. Target completion by end of June
Commissioner’s September-December 2013 Newsletter
We will need to re-program all NSW SES Radios to
add the new Harmonised Government Band
frequencies. This will allow all radios to continue
operating on the current talk groups and radio
channels and be ready for the network upgrade
steps that will follow over the next few years.
Stage 5– Work Stream 7 – Portable Repeater
Replacement. Phased over 2 years – FY 16/17
through FY 17/18.
We are planning for new Portable Repeaters and
more of them in the field. These repeaters will
be new technology models, smaller in size and
lighter weight. Easier access to these units will
help us to respond during critical incidents and
inter agency operations.
Stage 2 – Work Stream 4 – PMR Base Station
Reprogramming. Target completion during FY
Some of our radio networks still have a useful
service life well beyond the life of this project.
PMR Base station sites that are not planned for
upgrade in this project will need to be
reprogrammed to work on new channels in the
HGB’s. This means we will comply with the
mandated Government Regulations and may help
to reduce interference and can improve
interoperability with other agencies.
Stage 3 – Work Stream 5 – PMR Network
Upgrades. Phased upgrades over 4 years – FY
14/15 through FY 17/18.
The PMR Network Upgrades will deliver new P25
digital equipment that is designed to deliver
enhanced voice clarity, remote site monitoring
and improved network performance. The current
planning includes:
Murrumbidgee Region (MER) – FY 2014/2015,
Murray Region (MYR) FY 2015/2016,
Mid North Coast Region (MNR – formerly Oxley
Region) – FY 2016/2017,
Central West Region (CWR) – FY 2017/2018,
Sydney Western Region (SWR) FY 2017/2018.
Stage 6 – Work Stream 8 – HQ Antenna
Replacement. Target completion during FY
Stage 4 – Work Stream 6 – Radio Terminal
Replacement. Phased over 2 years – FY 16/17
through FY 17/18.
Antennas at our Region and Unit HQ’s are getting
older and may need replacing to guarantee our
longer term radio network reliability. Upgrades
may be scheduled to be done when our regional
and unit training is being done on the new radios
deployed for Regions, Units and in the field.
Replacement of all NSW SES Radios will be done
to maximise the benefits from the previous work.
Your radios will be replaced with the latest
technology giving us better reliability, new
features and functionality plus ‘future proof’
capability to work with other potential upgrades
in the GRN and other agencies networks.
This is an ambitious and Long Term Project for
the NSW SES. Our focus is clear and we will be
Commissioner’s September-December 2013 Newsletter
delivering newer, smarter and more capable
equipment throughout the State.
We plan to provide regular information updates
on project progress, our schedule and the timing
that we will be making changes. You will be
informed about upgrades that may be
introduced and how they will affect the services
that you are currently using. If you have
questions or concerns, please contact the RCUP
team at SHQ or you can provide your feedback
through your Region HQ or members of the
Radio Advisory Working Group.
A number of Statement of Achievement
certificates and Local Awards throughout the
night more note worthy were two new awards
created for the 30th Anniversay: “ Rookie of the
Year” and the “Barry Smith Award Recognition of
Excellence” . The winner for 2013 Rookie of the
Year is Daniel Lisoff and Barry Smith Award
Recognition of Excellence is Jamie Newman.
This is “Your Radio Network” and a key resource
that is delivering added Safety and Security to all
members of the NSW SES as well as the Public
Safety of the Communities that we serve.
NSW Auburn SES Unit
celebrates 30 years
Auburn State Emergency Service Unit celebrated
its 30th anniversary of service to the Local
Celebrations to mark the milestone occured on
7th December 2013 at Dooleys Lidcombe Catholic
Club with 70 guests past and present volunteers
and their families were joined by Acting
Commissioner Jim Smith, Regional Controller
Peter Cinque and Auburn Council Mayor Hincham
Zraika & Local NSW State Member Barbara Perry.
The Auburn Unit history goes back a long way.
Although a Civil Defence Organisation was
established in the area as early as 1961 under
Local Controller Lieutenant Commander R
Ormiston, In 1963 the controller was AD
Creswick. In 1964, the auxiliary organised a
concert, a procession and a dancing competition
and succeeded in gaining considerable publicity
for the cause. The Auburn auxiliary was amongst
the first formed in the organisation and was part
of a tradition that lasted for nearly 40 years in the
As part of the Annual Presentation Award night
and celebrate special achievements of their
members. On the night Acting Commissioner Jim
Smith presented the National Medal to Aaron
Eames, Long Service Awards to Edward Duffy,
Kathy & Kevin Maradin-Lo.
By 1966, the Local Controller was RA Bainbridge.
At some stage, the Auburn organisation ceased
Commissioner’s September-December 2013 Newsletter
functioning. It was re-formed as an SES unit in
1977 but died again a year later. In 1983, it was
resurrected once more under Local Controller
Barry Smith until retiring from the position in
NSW SES Presents at
the 2013 NSW Coastal
Conference on
Tsunami and Coastal
Over the subsequent 30 years the unit has grown,
with the gradual extension of the headquarters
and the fleet of vehicles rising to three. Under the
current Unit Controller, Kathy Garancsi, the unit
has 35 active members who pride themselves on
their professionalism, high standard of training,
and standard of service to their local community.
The NSW State Emergency Service has been
furthering its research and planning for tsunami
and storms that impact on coastal communities.
Part of this work involved the Emergency Risk
Management (ERM) Branch recently presenting
at the 22nd Annual NSW Coastal Conference in
Port Macquarie, November 2013, on the progress
of current work in tsunami and storm emergency
The unit has always demonstrated the best from
their volunteers and has been involved in a
number of minor & severe storm events in the
local area, notably the huge hail and windstorm
which hit Auburn, Berala, Bankstown and nearby
areas in March 1990. This storm brought 5,000
calls for assistance in the Auburn municipality
alone, and several SES units came in from outside
to help clean up the task.
The results of research and modelling into
possible impacts of tsunami from several regional
earthquake sources were presented at the
conference. The paper entitled “Progress towards
an understanding of tsunami risk in NSW”
focused on five coastal communities in NSW
including Merimbula, Botany Bay, Manly,
Swansea and Wollongong/Port Kembla. The
collaborative effort of the NSW State Emergency
Service, Office of Environment and Heritage
(OEH) combined with the scientific input and
assistance of other agencies including the Bureau
of Meteorology and Geoscience Australia
provides a platform for increased understanding
and preparedness of risks along the coastal
As well as assisting in Out of Area, the most
recent of which occurred at the Blue Mountains
for the Bush Fires, the unit has also been quick to
assist other areas affected by disasters including
the storm damage in the northern suburbs in
1991, the eastern suburbs in 1999, the Richmond
and Blacktown areas in 2002 and Baulkham Hills
in 2005. Unit members were also involved in the
Newcastle earthquake (1989) and Thredbo
landslide (1997) operations and in a number of
bush fire operations on the fringes of Sydney in
which they have managed evacuations. They
have also helped in the staging of local fairs and
other community events.
Results of the tsunami inundation modelling were
presented to Councils within the study areas
before the conference, many who had supplied
data for the project.
Commissioner’s September-December 2013 Newsletter
The second paper presented was entitled, “NSW
State Storm Plan - Emergency Planning in the
Coastal Zone” where the NSW SES outlined the
roles and responsibilities of agencies in the
recently endorsed September 2013 State Storm
Plan. The NSW SES outlined the linkages between
their plans and other plans developed by Councils
that deal with coastal erosion. This work also
involved close collaboration between NSW SES
and OEH, and a brochure on Coastal Erosion,
produced by the ERM Branch, was given to
delegates at the conference.
A poster titled “Tsunami Evacuation Planning:
Planning for the Inevitable,” was also presented,
describing the evacuation planning being
undertaken by the NSW SES for a tsunami land
threat. Tsunami evacuation planning is currently
based on the national safety advice for people to
go to higher ground, at least ten metres above
sea level, or if possible to move at least one
kilometre away from all beaches and the waters
edge of harbours and coastal estuaries.
Commissioner’s September-December 2013 Newsletter
There are few things in the SES scope that the
Wollongong City Unit have not been apart of. Our
volunteers have done the callouts, we have
rescued dogs off cliffs and cows out of creeks. We
have supported other units through the state and
indeed in other states.
Old Bar, NSW June 2011
On the 21st of October the Wollongong City Unit
did another first, the unit was split. Now not only
do we have the Wollongong unit in the north, but
we now have a Coniston unit in the south. This
has been in the planning for sometime and we
are proud to say that the Coniston unit is up and
The above presentations and papers are available
on EOS at:
Community Safety > Emergency Risk
Management > ERM Online Library > Recent
An innovative new online resource has just been
published on EM knowledge Hub. Tsunami: The
Ultimate Guide can be accessed through
The Coniston unit at present consists of four
senior officers and eighteen members. These
members nominated to transfer from the
Wollongong unit and come across to Coniston.
Emergency Risk Management Branch
[email protected]
Opening Night Photo of the Unit
It didn't take too long for the unit to get our first
few callouts. A few days following our opening,
we attended a tree blocking access callout. It was
a good way to start developing relationships with
other members and test our skills.
Commissioner’s September-December 2013 Newsletter
Being so close geographically, both units look
forward to not only looking after their own patch,
but also helping each other with training, callouts
and development.
NSW SES Operational
Fleet Project
The NSW SES Fleet Project has now been
underway for 18 months. Since its inception the
project has been on a journey of discovery about
both the NSW SES Fleet as it currently exists and
the NSW SES Fleet Requirements into the
future. The Fleet Team assisted by members
from Regions and Units have developed a full
picture of what currently exists in the fleet. It was
bigger than we thought with some 670 vehicles
across 229 units. Negotiations have been
progressed with individual councils as to the
transition of a vehicle from Local to State
Government ownership. This has included
negotiations as to weather a council would gift or
effectively sell a vehicle to the NSW SES. This
process has resulted in some 211 vehicle being
transferred to date.
As the project has gone through this process of
discovery and transfer, we have uncovered many
issues with our existing vehicles and the way in
which we manage them. These have included the
range of different vehicle types across the
service, the different designs, loads and concerns
about the compliance of some vehicles. The Fleet
Team have worked with other agencies and a
consultant Engineer to develop mechanisms to
assess our existing vehicles and to develop
specifications to be incorporated into future
First Call Out for the Unit
Its an exciting time for the members of the newly
formed unit and we look forward to the
challenges and a long future together!
Greg Nash
Proudly the Deputy Unit Controller of Coniston
Along with the need to transition the ownership
and management of the fleet, there has also
been a need to develop the fleet of the future. To
assist with this, a Fleet Vehicle Specification
Group was developed with volunteer
representatives from most parts of the
state. This group has been involved in outlining
the requirement for different categories of
vehicles, the development of standard
Commissioner’s September-December 2013 Newsletter
accessories lists and the development of more
detailed vehicle guidelines. They are now
working to detail the requirements for the new
prototype Storm & Water Damage and General
Land Rescue Vehicles across a number of
different sizes. We will post details on these
early in the new year.
First draft of specifications of vehicles in
preparation for tender process
Developed a K9 vehicle specification
What’s next
The project will continue to develop prototypes
to replace existing Type 1 , 2 and 3 vehicles over
the next 6 months and place them in the
units. At this stage it is likely these will be
produced by a supplier selected through a tender
process. Working with Regions and Units, a
replacement program for the next two years will
be developed. The design working group will
continue to refine vehicle specifications. Tenders
will take place to find appropriate suppliers to
manufacture fit for purpose vehicles developed
by the members of the NSW SES.
The project also purchased a number of 4WD
Dual Cab Utilities at the start of 2013. These are
being progressively delivered to units in a
configuration with a tub back, canopy and roof
rack configuration. Vehicles are being delivered
fully marked, with light bars, radios and other
accessories fitted. Priority is being given to
replacing vehicles which are amongst some of the
oldest, least fit for task in the state or to replace
vehicles which have been assessed as unsafe. In
at least two cases, vehicles are being provided to
units who have not previously had a dedicated
SES vehicle. The service is also progressing to a
tender for the construction of a ‘built back’ to
provide replacement General land Rescue and
Storm and Water damage vehicles.
Areas of Interest
The Fleet team is developing an ‘Areas of
Interest’ site for members to explore the project
on EOS. The first item is ‘Frequently Asked
Questions’ which can be found in the public
documents section on the Fleet EOS Page:
(Fleet>Public Documents>Bulletin>All
What has been done so far
10 Buses ordered and 5 delivered so far
11 Community First Responder Vehicles delivered
28 Tub Canopied Back utilities delivered
211 Vehicles transitioned from Local Government
ownership to NSW SES
Roll out of fuel cards to all NSW SES units
Draft New Vehicle Classification Developed
Review of Vehicle Equipment lists initiated
Assessments on suitability of proposed vehicles
Initial Development on solution for vehicles
currently in fleet
Commissioner’s September-December 2013 Newsletter
NSW State Emergency Service Field Handbook
Updating the 1st Edition of the NSW SES Field Handbook
The NSW State Emergency Service Field Handbook is an important operational reference tool that can be
used in the field during response operations, and other support-related tasks. The Field Handbook contains
information on Policy, Procedure, Instruction, Guidelines and Training Resource Kit (TRKs) recognised
The NSW SES Field Handbook also contains quick and
handy references and contact details which can assist
in the day to day activities performed by the NSW
State Emergency Service. The Field Handbook is not
intended to act as a replacement for training, or be
supplemented as a training tool; rather it can be
utilized as an aide to members when in the field and
as a handy ‘anywhere, anytime’ reference. Detailed
information additional to the content within the NSW
SES Field Handbook can be found in Standard
Operating Procedures and Instruction (SOP/SOI),
AIIMS manuals and NSW SES training manuals (TRKs)
Table of Contents (above): Each section has a colour identifier and title, which
is reflected in each section throughout the Field Handbook
The latest version of the NSW SES Field Handbook is funded by our newest partner NRMA Insurance. The
NSW State Emergency Service Field Handbook would not be possible if not for the initiative and dedication
of Illawarra South Coast Region and Wollongong City Unit members.
For further information or queries, please direct to [email protected] Special Operations
Who is Eligible
All members who have
completed the
- Operate
Equipment (CEC)
- Fundamental
(FDC) or
equivalent (MTS)
- First Aid (SFC)
How do I get one
Once finalisation and
printed, the Field
Handbook will be
delivered directly to
your Region who will
then coordinate the
allocation and
distribution process.
Please contact your
Region for further
When do I get one
What is different
The Special Operations
team is aiming to have
this finalised, printed
and distributed to
Regions and
volunteers in the New
Year. Specific dates
will be released closer
to the finalisation.
The NSW SES Field
Handbook supersedes
version 1.0 due to
changes in TRK’s,
Policy and Procedure.
It can still be utilised
as an accurate
reference, the same
way it always has, in
the field and away.
Commissioner’s September-December 2013 Newsletter
Commissioner’s September-December 2013 Newsletter
Thank you’s Received
Commissioner’s September-December 2013 Newsletter
Commissioner’s September-December 2013 Newsletter
Commissioner’s September-December 2013 Newsletter
NSW SES Approved
NB: Not to be worn with SES Uniform
Embroidered Name with Unit Badges
Leather Wallets with Badge and ID
(1-99 $4.40 ea and 100 plus $4.00 ea)
Contact: Blue Mountains DMP Enterprises Pty
PO Box 158, Springwood NSW 2777
Tel: 1300 792751
Fax: 1300 722792
Email: [email protected] Website:
Order forms available on the website.
1-5 wallets $70.00 each (incl. GST and postage)
6+ wallets $60 each (incl. GST and postage)
Printable order form in EOS at:
(you need to log in to EOS to access the link above)
Contact: Hurstville SES
Phone: 02 9533 2122
Email: [email protected]
Fax: (02) 9584 1480
SES Nameplate
Contact: Knight Graphics
23 Lindsay Avenue, Ermington 2115
Email: [email protected]
Tel: (02) 9613 8884
Fax: (02) 9613 8885
SES Leather Dress Belt
Cost: $15.00 (incl. postage plus GST)
Contact: State Warehouse Officer
Tel: (02) 42 51 6587
Fax: (02) 42 51 6599
NB: May ONLY be worn with Corporate Dress or
civilian clothing.
Crusader Industries
Cooranbong Industrial Park
10a/37 Currans Road, Cooranbong 2265
Tel: (02) 4977 1555
Fax: (02) 4977 1511
Email: [email protected]
Polar Fleecy sleeveless vest $35.00
Polar Fleecy full zip jacket from $45.00
Polar Fleecy half zip jumper $39.60
Items above all embroidered with SES Logo and
Unit or name if requested
Polar Fleecy Beanie with logo $12.50.
Polo Shirt ($28) T-Shirt ($17.75)
Embroidered with SES Emblem and Unit or
name if required. (XXXL or larger $2 extra).
Prices include GST
Ribbon Bars, Replica Medals and Medal
Ribbon bars from
Full Size Replica Medals from
Contact: The Medal Shop
253 Rocky Point Road (PO Box 210) Ramsgate,
NSW 2217
Tel: (02) 9583 1666
Fax: (02) 9529 2099
Email: [email protected]
Back Pack
with 2 large 2 colour print
Medium Kit Bag
(Logo + name or unit)
Non Uniform Items
Commissioner’s September-December 2013 Newsletter
(Logo + name and unit).
Heavy duty zips, 3 external pockets, base
board, shoulder strap and handles.
50cm length x 30cm height x 20cm width, 600
denier nylon.
Bohemia Hi-Ball Glass
Bohemia Pilsner
Bohemia White Wine
Bohemia Red Wine
Bohemia Flute
Paperweight Large
Paperweight Medium
Slimline Crescent Large
Slimline Crescent Small
Coaster (set of 4)
Clock (crystal swivel)
(Plus GST and postage).
Large Kit Bag
(logo + name or unit)
(logo + name and unit)
73cm length x 33cm height x 31cm width, 600
denier nylon. Heavy-duty zips, internal boot
pocket, 2 external pockets + wet pocket, base
board and twin top zips.
Contact: Sydney Southern Region
PO Box M54, Manahan 2200
Tel: 90669000; Fax: 90669060
Email: [email protected]
NB: Back Pack and Bags may be used when
wearing SES Uniform.
Prices include GST
Contact: Blue Mountains DMP Enterprises Pty
Tel: 1300 792751
Fax: 1300 722792
Email: [email protected]
Website: www.dmp.net.au
Order Forms available on the website
SES Wall Plaques
SES Car Badges
SES Trophy
Hat Badge
SES Cuff Links
SES Key Ring
(prices include postage & packing)
SES Umbrella
Cost: $25 (excluding GST), $27.50 (Including GST)
+ postage & handling
Contact: Bathurst Regional SES
Tel: (02) 6334 8668
SES 750ml Water Bottles
$ 9.00
$ 6.00
$3.30 each (Inc GST) plus postage
Contact: Portland Unit SES
11 Park Street, PORTLAND NSW 2847
Tel: (02) 6355 5967 Fax: (02) 6355 5315
SES Equipment Vest
Cost: $257.00 each equipment vest
Minimum order of: 5 vests
Postage: $30.00 for all 5 vests
Contact: Randwick NSW SES unit. Payment by
cheque, money order or electronic transfer
Contact: City of Sydney SES
Duty Officer 0414 617035
Engraved Glass & Crystal Products
Bohemia Decanter
Bohemia Beer Mug
Bohemia Spirit Glass
All enquires: email only
[email protected]
Commissioner’s September-December 2013 Newsletter
Next Newsletter
March 2014
Jim Smith
Acting Commissioner

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